Our fundraising in practice

It is an aim over the next few years to develop our honorary and ambassadorial roles and recruit those who can play a key role in helping the charity achieve its charitable objectives. We also seek to increase our celebrity support and hope to attract well known people who have a strong affinity to our cause and who will utilise their influence to cultivate and solicit support that may otherwise be beyond the reach of the fundraising team. The members of this board will serve as ambassadors for the charity raising awareness and identifying new opportunities for fundraising and engagement.

All policies and procedures are subject to annual review to identify and minimise risk across all areas.

The Noah’s Ark Children’s Hospital Charity exercises great caution with the funds we receive. Assets are held in cash with funds invested at fixed rates on the London Money Market or on fixed term deposits, all with major British financial institutions. No funds are invested on the Stock Market.

Each Trustee and other Persons of Influence within or linked to the Noah’s Ark Children’s Hospital Charity are required to formally disclose any outside business interests to ensure there is no conflict of interest.

At the Noah’s Ark Charity, our supporters are at the heart of everything that we can achieve for the hospital and the many thousands of patients that receive specialist care here each year. For every £1 raised by our supporters, we aim to spend a minimum of 80p in every £1 directly on the needs of the hospital. We have a robust system for tracking and processing the income we receive. We were delighted to learn that in the 2019 NFP charity awareness survey in Wales we are widely regarded as a trusted charity. Happily this echoes the positive feedback received from a previous survey of our own supporters in the summer of 2018. Our reputation for integrity and delivering on our promises is something that we strive fiercely to uphold. We have long standing and meaningful relationship with many of our supporters and are grateful to those who give their valued support in many different ways. We respect and protect the privacy of our supporters and rely on consent and legitimate interest in all our communication. We do not sell or share donor data. We are committed to achieving the highest standards in our fundraising and are signed up to the Fundraising Regulator and its Code of Fundraising Practice. We are confident that our people are delivering ethical fundraising through training and ongoing monitoring, We do not work with third party fundraisers but have fundraising contracts in place with commercial participators and data processors. We are very fortunate to have the great support of people and organisations fundraising for us in their communities. We provide the support they need to keep their activities safe and legal and obtain a fundraising agreement where we know of such activities so the public can be reassured that the activity is authorised. We adhere to the policies of our partner Cardiff and Vale Health Board which include our commitment to the All Wales NHS Policy safeguarding children and vulnerable people. In addition, we have worked with the NSPCC to develop our own safeguarding policy. We have incorporated the values and behaviours of Cardiff and Vale Health Board and expect all our employees and volunteers to hold these core values and exhibit core behaviours. We are currently conducting a review of our internal processes and policies to test that they remain robust and to improve effectiveness and efficiency wherever possible. We are pleased to report that the Noah’s Ark Charity received no formal complaints in 2019.