NeoNova Modem Management Solutions

Modem Management Stop Rolling Trucks, Start Remoting In An NTCA Webcast

Sponsored by:

Your Presenter

Jay Pitzer Director, Product Management NeoNova

Agenda • • • •

Connected devices today CPE impact on telco/ISP Device management solutions Business and customer benefits

Devices, Devices ...

Bandwidth Speeds

Average Household has 7 Devices • • • • • • •

Desktop Laptop Gaming console Smartphone Tablets Smart TVs Appliances

Source: Reuters, “MEDIA ALERT: Parks Associates Hosts 19th-Annual CONNECTIONS(TM): The Premier Connected Home Conference” (http://www.reuters.com/article/2015/05/18/idUSnMKWzvcpza+1c0+MKW20150518)

IP Connected Devices

Managing has Become Difficult

Customer Satisfaction

Customers’ Expectations are High

Many Help Desk Calls • Connectivity and speed “My Internet is slow!”

• Customer perception, not reality

Customer Confidence • Customer says, “I only have 1 or 2 devices online …”

“This is not what I paid for!”

Visibility Into the Home I spy 5 devices

Costs

Rural America has its Challenges

Customer’s house

100 miles

Escalations can be Expensive Labor

Engine

Tires

Fuel

So, how do we … ?

• • • •

Lower installation costs Manage CPEs Improve customer support Decrease maintenance issues

100 miles

Device Management

Cloud-based Solutions • • • •

No setup No databases No Web servers All in the cloud

Who are Your Stakeholders?

• Network admin and engineers • Customer service reps • Subscribers

Remotely Manage the CPE

Visibility Into the Home

Customer Satisfaction Empowered staff

Happy customers

Now, you can …

• • • •

Lower install costs Manage CPEs Improve customer support Decrease maintenance issues

10 miles

Questions?

Visit bit.ly/NNS_ModemManagement-06182015 for a copy of today’s presentation Jay Pitzer jpitzer@neonova.net