where an elegant interface makes usability a priority and makes the device consumer-friendly. Like this, lendersâ€™ technology and processes should strive to make the customer experience better for all involved. to improve workflow efficiency3 as factors in the decline in closing times. Improved closing times and efficiency, increased transparency, and better consumer education are just some of the ways that technology can help the mortgage industry, however. Signs of improvement As lenders and mortgage professionThere is little doubt that technology als continue to focus on improving has already improved the mortgage the market, particularly for the market in many ways. In fact, accord- underserved, more tools to help the ing to Ellie Maeâ€™s Origination Insight consumer will come about. Report, the average mortgage closing Technology is a vital part of the morttime hit a three-year low this past gage industry today, and creating July. Loans that closed that month tools to increase consumersâ€™ financial took an average of 37 days from literacyâ€”as well as to improve and application to funding. Ellie Mae streamline the loan processâ€”will Chief Operating Officer Jonathan Corr help move the industry forward into a attributes some of that to lower vol- brighter future for all. ume, but he also points to lendersâ€™ investments in technology and efforts Ray Brousseau is executive vice presi- dent of Carrington Mortgage Services LLC, Mortgage Lending Division, responsible for all day-to-day operations and P&L management. Ray has 26 years in the mortgage banking and consumer finance business. Prior to joining Carrington in 2011, he spent 23 years leading various segments of Citiâ€™s consumer finance business, CitiFinancial. Footnotes: 1â€”www.realtor.org/news-releases/2014/09/existing-home-sales-slightly-lose-momentum-inaugust-as-investor-activity-declines. 2.â€”blogs.wsj.com/economics/2014/09/22/rateof-americans-starting-own-households-disturbingly-slow. 3â€”www.nationalmortgagenews.com/news/origination/survey-shows-average-mortgage-closingtime-hits-three-year-low-1042432-1.html. www.mortgagenewsnetwork.com 69 Markets may be volatile, but thereâ€™s one thing you can always count on, the total commitment of our Mor tgage Team. Loyalty, continuity of ser vice and our dedication to protecting the integrity of our relationships are just a few of the things that set us apar t. :.3?5)!?#:)!:3 @?>=<;:?9:8765643?2150/5;/4?=.?7:?-,+*?90//0:)?:)?(?7:?'?&5<0/%$?#:": @? :?2!!? )?7:? )748437? 574?=.?7:?- ?90//0:) @? :5)3?95!4?7:? 5) "2..8:14!? #3?5)!? 8=373 @? )/%? )4?2..85035/? :?957748? 57?7 4? :5)?2<:=)7?:8? 8:.487%? 5/=4 @? .?7:?-(+*?90//0:)?#53 ? =7?:)? 80<58%? 430!4) 43 # #5//? 0 5)?&5853357?57? ( " ,("' 5//? 0 5)?&5853357?57? ( " ,(" ' : :8?4<50/?; 5853357 80!64 ::!;5) + :< 8?4<50/?; 5853357 80!64 ::!;5) + :< 9 9 ? ? ' *' ? ? ' *' #5//? 035?#:)375)7?57?*( " ' " , * #5//? 035?#:)375)7?57?*( " ' " , * :8?4<50/?/ :)375)7 80!64 ::!;5) + :< :8?4<50/?/ :)375)7 80!64 ::!;5) + :< 9 9 ? ? ' ** ? ? ' ** 4810)6 ? 8:) ?@? 8:: /%)?@?95) 5775)?@? =44)3?@? 7574)? 3/5)!?@? 4810)6 ? 8:) ?@? 8:: /%)?@?95) 5775)?@? =44)3?@? 7574)? 3/5)!?@? 5335= 5335= ? ????? 5 5335=?@? = :/ ?@? 437 43748?@? =7)5

Georgia Mortgage Professional Magazine November 2014