January—March 2018

Winter 2018 | Volume 25 Issue 1

Life Moving Forward Pricing Discrimination in Auto Add-on Products QAP vs. QC Be Your Company’s Learning Advocate CMVSS 226 Request for Interpretation ...and so much more!

THE NMEDA MAGAZINE

AUTONOMOUS VEHICLES THE FUTURE IS NOW Read more, pg. 30

Conference preview pg. 21

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NMEDA CIRCUIT BREAKER

WINTER 2018

VOLUME 25, ISSUE 1

CONTENTS

FEATURES

COLUMNS

20 Committee Volunteer Form

8

President

21

NMEDA Conference Preview

Chad Blake

- 27 CEU’s Available - Exhibit Hall Update - Sponsors & Exhibitors - Sponsorship Opportunities - Registration Form

18

30

On the Cover Autonomous Vehicles: The Future is NOW - By Jenna DeTrapani

32

NMEDA News Brief: NCLC Releases Report Alleging Pricing Discrimination in Auto Add-On Products - By Nicole F. Munro

THE NMEDA MAGAZINE

CEO

Danny Langfield

Layout, Editor & Creative Director Jenna DeTrapani

Contributing Writers Chad Blake Danny Langfield Harry Baergen Ray Morton Chuck Hardy Peter Lucas Jenna DeTrapani Nicole F. Munro

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.

Office located at 3327 W. Bearss Avenue, Tampa, FL 33618. For business office, advertising and subscriptions: Tel: 813.264.2697 Toll Free: 800.833.0427 www.nmeda.org info@nmeda.org Subscription rates for the U.S.A and Canada: $16.50/4 issues.

Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2018. Media note: Permission is granted to quote or reprint from this publication. Please credit the Circuit Breaker.

The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

President’s Message - By Chad Blake CEO’s Message - By Danny Langfield

40 Guidelines Group Talk

- By Ray Morton

ALSO 4

Board of Directors

6

Staff Directory & A Note from the Editor

10 List of NMEDA Dealers 34 QAP Dashboard 49 Manufacturer/Associate

Member Directory

36 QAP vs. QC, Where the

Rubber Meets the Road

- By Chuck Hardy 44

Be Your Company’s Learning Advocate: Understand Various Adult Learning Styles - By Peter Lucas

46

Industry Advisor: CMVSS 226 Request for Interpretation - By Harry G. Baergen, CET

NMEDA MISSION STATEMENT Through our diverse membership NMEDA advocates and supports excellence in providing safe, reliable vehicles and modifications to enhance accessibility for people with special needs.

TYPE FONT: Gotham

ON THE COVER: © NMEDA

Winter 2018

3

BOARD OF DIRECTORS Chad Blake, President

Anne Hegberg, Associate Rep.

Richard May, Vice President

Christian Quandt, Rep. at Large

Bill Koeblitz, Secretary

Monique McGivney, Rep. at Large

Jud DeMott, Treasurer

Eric Mansfield, Rep. at Large

Ability Center 4797 Ruffner Street San Diego, CA 92111 858-541-0552 phone 858-541-1941 fax cblake@abilitycenter.com

United Access 9389 Natural Bridge Rd St. Louis, MO 63134 314-888-9450 phone 314-426-1081 fax richard@unitedaccess.com

MobilityWorks 810 Moe Drive Akron, OH 44310 800-638-8267 phone 866-836-0043 fax bkoeblitz@mobilityworks.com

Advanced Wheels of Technology, Inc. 33 Bradley Park Road East Granby, CT 06026 860-653-8064 phone 860-653-4331 fax christian@advancedwheels.com

Ability Center 23606 N 19th Ave Phoenix, AZ 85085 877-820-3789 phone 623-879-0822 fax mmcgivney@abilitycenter.com

Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877-254-5438 phone 903-534-7101 fax jud@access2mobility.com

MobilityWorks 810 Moe Drive Akron, OH 44310 800-638-8267 phone 866-836-0043 fax eric.mansfield@mobilityworks.com

Tim Barone, Manufacturer Rep.

Jeff Brummett, Rep. at Large

Vantage Mobility International (VMI) 5202 S. 28th Place.

Phoenix, AZ 85040 800-348-8267 phone 602-243-9843 fax timb@vantagemobility.com

Sam Cook, Past President Superior Van & Mobility 4734 Rockford Pl. Louisville, KY 40216 502-447-8267 phone 502-657-1930 fax scook@superiorvan.com

Russ Newton, Canadian President Howell Ventures 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289 phone 800-506-6666 fax russ@suregrip-hvl.com

4

Marianjoy Rehab Hospital 26W171 Roosevelt Road Wheaton, IL 60187 630-909-6080 phone 630-909-6081 fax anne.hegberg@nm.org

NMEDA Circuit Breaker

United Access 9389 Natural Bridge Rd St. Louis, MO 63134 314-888-9450 phone 314-426-1081 fax jbrummett@unitedaccess.com

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NMEDA STAFF DIRECTORY Danny Langfield CEO

danny.langfield@nmeda.org

Kristen Clevidence QAP Coordinator

kristen.clevidence@nmeda.org

A NOTE FROM THE EDITOR Are you ready?

Jenna DeTrapani

Director of Communications Circuit Breaker Editor jenna.detrapani@nmeda.org

As you’re holding this issue of the NMEDA Circuit Breaker in your hands, we are now mere weeks away from the NMEDA Annual Conference. I, for one, am looking forward to meeting up with all of you on the (hopefully sunny and, at the very least, warm)

Chuck Hardy

VP of Quality Assurance & Compliance chuck.hardy@nmeda.org

shores of Daytona Beach, Florida. While you are preparing for this event in your businesses, either as attendees, presenters or exhibitors, we at the NMEDA headquarters are in full-out “Conference Mode.”

Peter Lucas

Chief Learning Officer peter.lucas@nmeda.org

Along with the Conference Committee, the NMEDA staff is doing our best to make sure that your conference experience is as enjoyable, glitch-free and (most importantly) beneficial to your business as possible. We’re

Marilyn Myers

Meetings & Conferences Manager marilyn.myers@nmeda.org

putting all the pieces together to provide the most memorable industry event of the year. ...But none of it would be possible without the hard work and generous contributions - be it through time, sponsorships and/or donations

Doris Santiago Cruzado Membership Coordinator

doris.cruzado@nmeda.org

- from our members. Please take a moment and flip to page 28 of this issue to see those businesses who are supporting this event as either sponsors or exhibitors. The exhibit hall is filling quickly, and may even be sold out by

Amy Schoppman

Director of Government Relations amy.schoppman@nmeda.org

the time you read this. Sponsorships are filling up fast. If you still want in, contact the NMEDA office at 813.264.2697 ASAP! That being said, it is now time for me to

Trevor Jennings

Director of Partner Relations trevor.jennings@nmeda.org

6

NMEDA Circuit Breaker

switch back to “Conference Mode” and end this note with: “See you in sunny Florida!”

Jenna DeTrapani Circut Breaker Editor

GLOBAL LEADER EST 1958

WHEELCHAIR & OCCUPANT SECUREMENTS EASYPULL

eFUTURESAFE HEAD & BACKREST

VISIT US AT NMEDA ANNUAL CONFERENCE! March 6-8 • Booth 431

AMF-Bruns of America www.amfbrunsamerica.com 800-317-6903 Winter 2018

7

PRESIDENT’S MESSAGE CHAD BLAKE (SUPERIOR VAN & MOBILITY) Chad Blake has worked over 12 years in the industry and is the Chief Operations Officer for Ability Center. He serves his fellow NMEDA dealers as our dynamic industry continues to change and evolve. Chad believes that if we, as a group, put the customer first, communicate with each other effectively

“

and act as transparently as possible, our industry and NMEDA will thrive.

Are You Perfect?

Q

uite the headline, eh?

Outside of a few smartalecks who will feel com-

pelled to reply “Yes!,” the obvious answer to the question above is “NO.” Many of our spouses would certainly be willing to support that “NO” answer quite emphatically.

I can assure you the top operators

Center. I have to be honest – for me,

are pretty much all there. Discussing

that’s the true value of the NMEDA

business issues with peers is invalu-

conference. The education (especial-

able; the notion that your pain is

ly this year) and the expo are great,

unique in the universe quickly dis-

don’t get me wrong, but sometimes

sipates as you begin to realize that

the best ideas come out over a drink

dealers from all across the country,

or two at the bar, or in a passing

So why the obvious question?

large and small, urban and rural, all

conversation in the hallway.

Shifting to business mode, and

have many of the same problems that

thinking of our dealerships and/

you do. At the NMEDA conference,

“Fortuna favet paratus” – fortune

or other businesses, there is always

you will find you are in a unique set-

room for improvement. Dig if you

ting, where competition is largely set

will, a picture: The very best opera-

aside as peers come together to give

tors in your field getting together

and take, to share solutions in the in-

in the same place at the same time

terests of making the industry better

to share best practices. Think such

as a whole.

a setting lends itself to an improvement opportunity for you?

8

...Are you willing to acknowledge that there are some folks in your line of business who do some things better than you? Assuming the answer is probably YES, what are the chances that many (if not most) of such operators will be at our conference?”

The best dealers (the best in any industry, really) have something else

Or consider this: Are you willing to

in common: They are always looking

acknowledge that there are some

to improve. For them, “good enough”

folks in your line of business who

just isn’t. Do you think you could

do some things better than you?

benefit from networking with folks

Assuming the answer is probably

like that? I know I do – every year at

“YES,” what are the chances that

our conference I pick the brains of

many (if not most) of such operators

everyone I can find, and every year I

will be at our conference? I’ve been

come back with something specific

to many NMEDA conferences, and

and actionable I can use for Ability

NMEDA Circuit Breaker

favors the prepared (my New Year’s resolution is to work more Latin into my columns). Prepare your store to be more fortunate – make plans to join the top automotive mobility operators in the world on March 6-8 in Daytona Beach, Florida.

---

Winter 2018

9

NMEDA DEALER MEMBERS UNITED STATES ____________________________

ALABAMA Q Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 256-751-1365 1 Q Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 334-514-6590 1,2,3 Q MobilityWorks 3747 Pine Lane SE Bessemer, AL 35022-5642 888-473-5402 1,3 Q MobilityWorks 2150 Meridian Street North Huntsville, AL 35811 888-473-5402 1,3 Q Phase III Vans, Inc. 2015 Eastern Blvd Montgomery, AL 36117 334-244-1011 1 Q Sylacauga Handicapped, Inc. 1304 Talladega Hwy. Sylacauga, AL 35150 256-249-3717 1,2,3 Q Team Adaptive Medical, Inc. 1251 Bolton’s Branch Dr. Mobile, AL 36606 251-471-1088 1,3 ____________________________

ARKANSAS Q Accessibility Specialties, Inc. 1920 John Barrow Road Little Rock, AR 72204 501-312-1000 1 Q Mobility Centers of Arkansas 712 Hwy 5 N Benton, AR 72019 501-794-3100 1,3 Q Presidential Conversions 2887 No. College, Suite B Fayetteville, AR 72703 479-521-8433 1,3 Q Presidential Conversions 7323 Cock of the Walk, Suite B N. Little Rock, AR 72113 501-725-9070 1

10

NMEDA Circuit Breaker

Q Presidential Conversions East 2500 Commerce Drive Bldg. A, Suite B Jonesboro, AR 72401 870-933-7270 1 ____________________________

ARIZONA Q A.D.E. Industries, Inc. 3621 S. Palo Verde Tucson, AZ 85713 520-571-7156 1 Q Ability Center - Phoenix 23606 N. 19th Ave. Phoenix, AZ 85085 877-820-3789 1,3 Q Ability Center - Phoenix West 13735 West Auto Drive, Ste. 109 Goodyear, AZ 85338 623-242-0552 1,3 Q Ability Center - Tucson 4720 N. La Cholla Blvd, Ste. 150 Tucson, AZ 85705 877-820-3789 1,3 Q Dignified Motors LLC 3422 East Roeser, #A-102 Phoenix, AZ 85040 877-344-6686 1,2,3 Q Performance Mobility 14885 N 83rd Pl., Ste. 105 Scottsdale, AZ 85260 866-727-1010 1 Q Performance Mobility 2140 W. Broadway Rd., Ste. 101 Mesa, AZ 85202 877-254-2495 1,2,3 Q VMI Mobility Center 5058 S. 40th Street Phoenix, AZ 85040 602-385-5999 1,3 ____________________________

CALIFORNIA Q Ability Center - Inland Empire 711 S. Allen St. San Bernardino, CA 92408 877-820-3789 1,3 Q Ability Center - Fresno 2563 N. Fordham Avenue Fresno, CA 93727 877-820-3789 1,3

Q Ability Center - Los Angeles 2715 Seaboard Ln. Long Beach, CA 90805 877-820-3789 1,3 Q Ability Center - Orange County 11600 Western Avenue Stanton, CA 90680 877-820-3789 1,3 Q Ability Center - Sacramento 6550 Freeport Blvd. Suite A Sacramento, CA 95822 877-820-3789 1,3 Q Ability Center - San Diego 4797 Ruffner Street San Diego, CA 92111 877-820-3789 1,3 Q Ability Center - San Luis Obispo 3548 Empleo St. San Luis Obispo, CA 93401 877-820-3789 1,3 Q Access Options, Inc. 41545 Albrae St. Fremont, CA 94538 408-734-5438 1 Q Access Options, Inc. 109 Lee Road Suite D Watsonville, CA 95076 831-722-6804 1,2,3 Q Accessible Mobility Center of Santa Rosa 3285 Santa Rosa Avenue Santa Rosa, CA 95407 707-575-6997 1

Q Gary E. Colle, Inc. dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 858-748-9414 1,3 Q MobilityWorks 1822 Embarcadero Avenue Oakland, CA 94606 888-473-5402 1 Q MobilityWorks 7239 Indiana Avenue Riverside, CA 92504 888-473-5402 1,3 Q MobilityWorks 325 N. Altadena Drive Pasadena, CA 91107 888-473-5402 1,3 Q MobilityWorks 1424 S. La Cienega Blvd.

Los Angeles, CA 90035 888-473-5402 1,3 Q MobilityWorks 1245 Laurelwood Road Santa Clara, CA 95054 888-473-5402 1,3 Q MobilityWorks 8130 Parkway Drive LaMesa, CA 91942 888-473-5402 1 Q MobilityWorks 120 N. Diamond St. Fresno, CA 93701 888-473-5402 1,3

Q AERO Mobility 1001 N. Weir Canyon Rd. Anaheim, CA 92807 714-973-8600 1,2,3

Q MobilityWorks 7720 N. Sepulveda Blvd.

Van Nuys, CA 91405 888-473-5402 1,3

Q Driving Specialties of Sacramento 2216 Cemo Circle #A Rancho Cordova, CA 95670 916-635-2765 1

Q MobilityWorks 3127 Fite Circle, Suite B Sacramento, CA 95827 888-473-5402 1

Q Economy Medical - Lifestyle Mobility 4025 Nelson Avenue. Ste. B Concord, CA 94520 925-671-4800 1

Q MobilityWorks 1300 Nord Avenue Chico, CA 95926 888-473-5402 1,3 Q MobilityWorks 890 Cowan Road, Suite B Burlingame, CA 94010 888-473-5402 1,3

NMEDA DEALER MEMBERS Q Modesto Mobility Center, Inc. 1025 Lone Palm Ave. Ste 5A-B Modesto, CA 95351 209-577-1069 1,3

Q MobilityWorks 104 Pitkin St. E. Hartford, CT 06108 888-473-5402 1,3

Q Mobility America 5130 Hwy 98 N. Lakeland, FL 33809 863-816-1513 1

Q MobilityWorks 5201 NW 77th Ave., Suite 100 Miami, FL 33166 888-473-5402 1,3

Q Sacramento Van Conversions & Mobility 5821 Florin Perkins Road Sacramento, CA 95828 916-381-8267 1 ____________________________

Q Wheelchair Getaways 32 Stony Hill Road Bethel, CT 06801 203-790-9998 1 ____________________________

Q Mobility Express 4320 US Hwy 19 New Port Richey, FL 34652 727-849-0262 1

Q MobilityWorks 7265 SW 62nd Ave., Unit 1 Ocala, FL 34476 888-473-5402 1

Q Mobility Express 7910 Ulmerton Road Largo, FL 33771 727-556-2917 1

Q MobilityWorks 2323 N. State Street, Suite 49 Bunnell, FL 32110 888-473-5402 1,3

Q Mobility Styles, Inc. 9300 Cortez Blvd.

Weeki Wachee, FL 34613 352-597-4546 1

Q MobilityWorks 8706D East Broadway Ave Tampa, FL 33619 888-473-5402 1,3

Q Mobility Transportation Systems 4010 E. Hillsborough Ave. Tampa, FL 33610 813-246-9116 1,2,3

Q MobilityWorks 1505 Capital Circle NW Tallahassee, FL 32303 888-473-5402 1

Q MobilityWorks 20354 U.S. Hwy 27 Clermont, FL 34715 888-473-5402 1,3

Q Movin’ On Mobility 12530 Metro Pkwy Ft. Myers, FL 33966 239-275-1900 1,2,3

COLORADO Q Dynamic Adaptive Solutions 2331 W. Hampden Avenue Unit 162 Sheridan, CO 80110 720-939-1211 1,3 Q Freedom Mobility, Inc. 4750 S. Santa Fe Circle #5 Englewood, CO 80110 720-722-2680 1,3

DELAWARE Q MobilityWorks 1010 Contractors Way Bear, DE 19701 888-473-5402 1 Q True Mobility, Inc. 773 S. DuPont Hwy. New Castle, DE 19720 302-836-4110 1 ____________________________

FLORIDA

Q Frontier Access & Mobility Systems, Inc. 1308 Riverside Ave., Suite A Fort Collins, CO 80524 970-223-8267 1

Q Active Mobility & Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 772-465-9600 1,3

Q Mobility Driven 832 N. Crest Drive, Unit B Grand Junction, CO 81506 970-712-1435 1

Q Advanced Driving Systems 662 Capital Cir. N.E. Tallahassee, FL 32301 850-671-2300 1,2,3

Q MobilityWorks 2727 St. Johns Bluff Rd. S. Jacksonville, FL 32246 888-473-5402 1,3

Q Movin’ On Mobility 342 Pike Rd., Suite #26 West Palm Beach, FL 33411 561-881-5600 1,3

Q Performance Mobility 9500 W. 49th Ave. C107 Wheat Ridge, CO 80033 877-254-2495 1,2,3

Q Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 727-524-1300 1

Q MobilityWorks 1925 10th Ave. N. Unit 1 Lake Worth, FL 33461 888-473-5402 1,3

Q Ocean Conversions & Mobility 750 E Sample Rd, Bldg 1, Ste 3 Pompano Beach, FL 33064 954-942-6033 1,2,3

Q Performance Mobility 6285 Corporate Drive Colorado Springs, CO 80919 877-254-2495 1

Q In Motion Mobility LLC 2201 NW 102 Place, #1 Doral, FL 33172 786-534-2046 1,3

Q MobilityWorks 7444 Narcoossee Rd. Unit 406 Orlando, FL 32822 888-473-5402 1,3

Q Performance Mobility 5910 E. County Line Road Denver, CO 80126 877-254-2495 1,2,3 ____________________________

Q Kempf, Inc. 225 S. 78th Street Tampa, FL 33619 813-630-0409 1,3

Q MobilityWorks 8203 Ulmerton Rd. Largo, FL 33771 888-473-5402 1,3

Q Ocean Conversions of Ft. Myers, Inc. 5751 Zip Drive Ft. Myers, FL 33905 239-936-6333 1,2,3

Q Mike Erdman Mobility 219 South Coco Blvd.

Coco, FL 32922 321-636-8887 1

Q MobilityWorks 5601 NW 9th Ave. Powerline Road, Unit 203 Ft. Lauderdale, FL 33309 888-473-5402 1

CONNECTICUT Q Advanced Wheels of Technology 33 Bradley Park Rd. East Granby, CT 06026 860-653-8064 1,2,3

Q P&A Mobility Enterprises dba Mobility Express 320 Cortez Road West Bradenton, FL 34207 941-739-5596 1 Q Phase III Mobility 4333 Gulf Breeze Parkway Gulf Breeze, FL 32563 850-934-1125 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Winter 2018

11

NMEDA DEALER MEMBERS Q Piper Medical, Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 305-940-2030 1,3 Q Team Adaptive, Inc. 1201 Harrison Avenue Panama City, FL 32401 850-522-0059 1 ____________________________

GEORGIA Q Adaptive Driving Solutions 3027 Riverwatch Parkway Augusta, GA 30907 706-364-2688 1,2,3 Q Custom Mobility Van & Lift Sales & Services LLC 315 Whitehead Rd. Athens, GA 30606 706-353-1099 1,3 Q MobilityWorks 1255 Kennestone Circle Ste. 100 Marietta, GA 30066 888-473-5402 1,3 Q MobilityWorks 3938 Ogeechee Rd. Savannah, GA 31405 888-473-5402 1 Q Quail Country Customs 731 S. Westover Blvd.

Albany, GA 31707 229-432-7258 1 Q Quail Country Customs, Inc. 2635 Hwy 247 Connector Byron, GA 31008 478-956-1225 1 Q R & R Van Lift Sales & Service 2130 Sigman Road Conyers, GA 30012 770-483-0767 1,2,3 ____________________________

HAWAII Q Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 808-834-1417 1,3

12

NMEDA Circuit Breaker

____________________________

____________________________

____________________________

IOWA

INDIANA

KENTUCKY

Q Mobility Centers of Iowa LLC 3450 SE Miehe Drive, Suite 1 Grimes , IA 50111 515-986-3010 1,3

Q Superior Van & Mobility 5410 S. Madison Ave. Indianapolis, IN 46227 855-208-5576 1,3

Q Superior Van & Mobility 1180 E. New Circle Rd. Lexington, KY 40505 855-208-5576 1,3

Q Siebert Mobility of Iowa, LLC 3554 Dolphin Dr. Iowa City, IA 52240 319-351-3159 1,3

Q Superior Van & Mobility 13095 Parkside Drive Fishers, IN 46038 855-208-5576 1,3

Q Total Mobility 2406 W. 2nd Avenue Indianola, IA 50125 515-961-0575 1,3 ____________________________

Q Superior Van & Mobility 4246 Meghan Beeler Ct., Ste 1 South Bend, IN 46628 855-208-5576 1,3

Q Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 855-208-5576 1,2,3 ____________________________

ILLINOIS Q Custom Van Conversions & Mobility 3720 Oakton St. Skokie, IL 60076 847-679-8261 1,2,3 Q MobilityWorks 23855 W. Andrew Road Plainfield, IL 60585 888-473-5402 1,3 Q MobilityWorks 155 E. North Ave. Villa Park, IL 60181 888-473-5402 1,3 Q MobilityWorks 9207 N. Milwaukee Ave. Niles, IL 60714 888-473-5402 1,3 Q Personal Mobility 7611 N. Harker Drive Peoria, IL 62702 309-966-3089 1,3 Q Personal Mobility 706 W. Bradley Avenue Champaign, IL 61820 217-398-1188 1,3 Q Personal Mobility 2924 N. Dirksen Parkway Springfield, IL 62702 217-544-2699 1,3 Q Southern Bus and Mobility 12950 Koch Lane Breese, IL 62230 618-526-4131 1,3

Q Superior Van & Mobility 3414 Interstate Drive Evansville, IN 47715 855-208-5576 1,3 Q Superior Van & Mobility 2218 Contractors Drive Fort Wayne, IN 46818 855-208-5576 1,3 ____________________________

LOUISIANA Q Crescent Vans, Inc. 2424 Hickory Ave. Metairie, LA 70003 504-738-2634 1,3 Q Fastserv Medical Bossier 1329 Driftwood Drive Bossier City, LA 71111 318-741-9586 1,3

KANSAS

Q Fastserv Medical Monroe 112 Summer Lane West Monroe, LA 71291 318-396-3366 1,3

Q Banner Mobility Resources 231 SE 53rd St., Suite C Topeka, KS 66609 785-235-3070 1

Q Superior Van & Mobility 12329 Industriplex Blvd.

Baton Rouge, LA 70809 855-208-5576 1,2,3

Q Jay Hatfield Mobility, LLC 801 E. Crawford Avenue Salina, KS 67401 620-429-2636 1

Q Superior Van & Mobility 1901 Westbank Expwy, Ste 500 Harvey, LA 70058 855-208-5576 1 ____________________________

Q Jay Hatfield Mobility, LLC 200 S. East Avenue Columbus, KS 66725 800-545-4227 1 Q Jay Hatfield Mobility, LLC 11922 East Kellogg Wichita, KS 67207 620-429-2636 1 Q Kansas Truck Equipment Co. 8846 W. Monroe Circle Wichita, KS 67209 316-722-4291 1 Q United Access 7921 Bond Street Lenexa, KS 66214 877-501-8267 1,3

MAINE Q Advanced Modifications, Inc. 1766 Hammond Street Hermon, ME 04401 207-848-8226 1,3 Q MobilityWorks 32 Lewiston Road, Unit 2B Gray, ME 04039 888-473-5402 1,3 ____________________________

MASSACHUSETTS Q Adaptive Mobility Equipment 1551 Fall River Ave. Seekonk, MA 02771 508-336-2556 1,3

NMEDA DEALER MEMBERS Q MobilityWorks 333 Boston Prov. Hwy., Bldg. C Norwood, MA 02062 888-473-5402 1,3

Q Clock Mobility 6700 Clay Ave. Grand Rapids, MI 49548 616-698-9400 1,2,3

Q MobilityWorks 57 George Levin Dr. N. Attleboro, MA 02760 888-473-5402 1,3 ____________________________

Q Clock Mobility 587 W. Blue Star Drive Traverse City, MI 49684 231-943-9890 1

MARYLAND Q Auto Assist, Inc 5002 Lehigh Rd. College Park, MD 20740 301-699-2238 1

Q Clock Mobility 5540 S. Pennsylvania Ave. Ste 11 Lansing, MI 48911 517-272-4488 1 Q Creative Mobility Group 32217 Stephenson Hwy. Madison Heights, MI 48071 248-577-5430 1,3

Q BEDCO Mobility 6300 Falls Road, Unit 2 Baltimore, MD 21209 410-825-1440 1

Q MobilityWorks 1604 East 14 Mile Road Madison Heights, MI 48071 888-473-5402 1,3

Q Koons Ford of Annapolis 2540 Riva Rd. Annapolis, MD 21401 410-224-2100 1,3

Q MobilityWorks 8175 Gratiot Road Saginaw, MI 48609 888-473-5402 1,3 ____________________________

Q MobilityWorks 2601 N. Rolling Road Windsor, MD 21244 888-473-5402 1

MINNESOTA

Q MobilityWorks 11409 Maryland Ave. Beltsville, MD 20705 888-473-5402 1,3 Q Oneness Mobility Services 7701 A Penn Belt Dr. Forestville, MD 20747 866-570-6686 1,2,3 Q Total Mobility Services 5411 Yukon Ct., Suite B Frederick, MD 21703 240-490-7840 1,3 ____________________________

MICHIGAN Q Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 989-633-6100 1 Q Advantage Mobility Outfitters 33073 Michigan Avenue Wayne, MI 48184 734-595-4400 1,3

Q Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy. 75 North Moorhead, MN 56560 218-233-8681 1

Q IMED Mobility 1915 County Road C Roseville, MN 55113 651-635-0655 1,2,3 ____________________________

MISSOURI Q D.W. Auto & Home Mobility Specialties 1208 N. Garth Ave. Columbia, MO 65203 800-568-2271 1,2,3 Q Jay Hatfield Mobility, LLC 1115 SW Oldham Parkway Lee Summit, MO 64081 620-429-2636 1 Q Southern Bus & Mobility, Inc. 80 South Highway Dr. Valley Park, MO 63088 636-825-0700 1 Q United Access 753 S. Kings Highway Cape Girardeau, MO 63703 877-501-8267 1 Q United Access 618 Jackson St. Columbia, MO 65203 877-501-8267 1,3 Q United Access 8200 NW 97th Terrace Kansas City, MO 64153 877-501-8267 1,3

Q Cummings Mobility 1755 W County Road C. Roseville, MN 55113 651-633-7887 1

Q United Access 1389 N. Cedarbrook Springfield, MO 65802 877-501-8267 1,3

Q Cummings Mobility 2511 West Hwy 13 Burnsville, MN 55337 952-435-8889 1

Q United Access 9389 Natural Bridge Rd St. Louis, MO 63134 877-501-8267 1,2,3

Q Cummings Mobility Conversions & Supply Inc. 6540 Jansen Ave. NE Albertville, MN 55301 763-497-0103 1,2,3

Q United Access 980 S. Highway Dr. Fenton, MO 63026 877-501-8267 1 ____________________________

MISSISSIPPI Q Handicapable Vans, Inc. 5516 N. State Street Jackson, MS 39206 601-981-0042 1,2,3

Q J’s Mobility Unlimited, Inc. 3880 Flowood Dr. Flowood, MS 39232 601-939-2112 1,2,3 Q Mobility Systems, Inc. 2857 Oak Grove Road Hattiesburg, MS 39402 601-264-0609 1,2,3 Q Team Adaptive, Inc. 978 Tommy Munro Dr. Biloxi, MS 39532 228-388-5700 1,3 Q Total Mobility Concepts LLC 1204 S. Gloster Street Tupelo, MS 38801 662-269-2068 1 ____________________________

NEBRASKA Q Heartland Mobility, LLC 4815 S. 115th Street Omaha, NE 68137 402-934-7826 1,3 Q Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 402-884-3333 1,3 Q Wheelchair Vans of Kohll’s 12739 Q Street Omaha, NE 68137 402-895-6812 1 ____________________________

NEVADA Q Ability Center - Las Vegas 6001 S. Decatur Blvd. Suite N Las Vegas, NV 89118 877-820-3789 1,3 Q MobilityWorks 2100 S. Decatur Blvd.

Las Vegas, NV 89102 888-473-5402 1,3 ____________________________

NEW HAMPSHIRE Q MobilityWorks 54 Wentworth Ave. Londonderry, NH 03053 888-473-5402 1,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Winter 2018

13

NMEDA DEALER MEMBERS Q New England Motor Car Co., Inc. 13 River Road Hudson, NH 03051 603-888-1207 1 ____________________________

NEW JERSEY Q Brunswick Automotive Professionals 1490 US-1 North North Brunswick, NJ 08902 732-545-6300 1,3 Q Drive-Master 37 Daniel Road West Fairfield, NJ 07004 973-808-9709 1,2,3 Q FTMobility 255 US Hwy 46 West Saddle Brook, NJ 07663 973-546-1900 1 Q HQ Custom Design 275 Huyler Street South Hackensack, NJ 07606 201-592-6939 1 Q MobilityWorks 2303 Wallace Blvd.

Cinnaminson, NJ 08077 888-473-5402 1,3 Q MobilityWorks 1549 Gateway Blvd.

Woodbury, NJ 08096 888-473-5402 1,2,3 Q MobilityWorks 5105 New Jersey RT-33 Farmingdale, NJ 07727 888-473-5402 1,3 Q MobilityWorks 211 Woodbridge Avenue Highland Park, NJ 08904 888-473-5402 1,3 ____________________________

NEW MEXICO Q Southwest Lift Installation 315 B Juan Tabo Blvd. NE Albuquerque, NM 87123 505-891-3346 1

14

NMEDA Circuit Breaker

Q United Access 3825 Osuna NE, Suite 1 Albuquerque, NM 87109 877-501-8267 1,2,3 ____________________________

NEW YORK Q Abilities Unlimited of NY 90 E. Jefryn Blvd.

Deer Park, NY 11729 800-664-8434 1,2,3 Q Advance Mobility Plus, Inc. 847 East 43rd St. Brooklyn, NY 11210 718-253-1212 1 Q Agor Enterprises, Inc 1241 Erie Blvd. W. Syracuse, NY 13204 315-510-4272 1 Q Agor Enterprises, Inc 951 Panorama Trail South Rochester, NY 14625 585-385-2556 1 Q Boulevard Van City 2708 Niagara Falls Blvd.

Wheatfield, NY 14304 716-731-4335 1,3 Q Bussani Mobility 501 Concord Ave. Mamaroneck, NY 10543 914-835-8267 1,3 Q Bussani Mobility 500 Central Ave. Bethpage, NY 11714 516-938-5207 1,3 Q Bussani Mobility Team - East 401 E. Middle Country Road Smithtown, NY 11787 631-240-4128 1 Q Main Mobility 9580 Main Street Clarence, NY 14031 716-759-6811 1,2,3 Q Mobility Services, Inc. 19-57 Steinway St. Astoria, NY 11105 718-267-2921 1,2

Q MobilityWorks 1892 Central Ave., Suite 25 Albany, NY 12205 888-473-5402 1,3

Q Van Products 394A Green Meadow Drive Wilmington, NC 28405 910-793-5661 1

Q Tim’s Trim, Inc. 25 Bermar Pk Rochester, NY 14624 585-429-6270 1,2,3

Q Van Products 2521 Noblin Road Raleigh, NC 27604 919-878-7110 1,3 ____________________________

Q United Access 2211 Erie Blvd. E. Syracuse, NY 13224 877-501-8267 1

OHIO

Q United Access 72 Hinchey Road Rochester, NY 14624 877-501-8267 1 ____________________________

NORTH CAROLINA Q Accessible Mobility Center 4012 Dearborn Place NW. Concord, NC 28027 704-886-0868 1 Q Care Solutions 110 B Edney Street Hendersonville, NC 28792 828-698-9844 1 Q Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 704-523-2022 1,3 Q Ilderton Dodge/Conversion Co. 701 S. Main St. High Point, NC 27260 336-841-2020 1,2,3 Q MobilityWorks 4025 Queen City Dr. Charlotte, NC 28208 888-473-5402 1,2,3 Q National Seating & Mobility 65 Shiloh Road Asheville, NC 28803 828-277-2577 1,3 Q Stalls Medical dba Adaptive Vans, Inc. 7980 Chapel Hill Road, Ste 101 Cary, NC 27513 919-233-0732 1

Q Columbus Mobility Specialists 6330 Proprietors Rd., Suite C Worthington, OH 43085 614-825-8996 1,2,3 Q Key Mobility Services 1944 U.S. St. Rt. 68 N. Xenia, OH 45385 937-374-3226 1 Q M.C. Mobility Systems 214 Valley St. Dayton, OH 45404 937-222-5001 1,3 Q M.C. Mobility Systems 7588 Tyler Blvd Mentor, OH 44060 800-951-6238 1,3 Q M.C. Mobility Systems 7233 Industrial Pkwy Plain City, OH 43064 800-834-8301 1,3 Q M.C. Mobility Systems 10691 Reading Rd. Evendale, OH 45241 513-469-8220 1,3 Q Marietta Mobility 221 Pike Street Marietta, OH 45750 800-690-4950 1,2,3 Q MobilityWorks 1020 Laskey Rd. Toledo, OH 43612 888-473-5402 1,3 Q MobilityWorks 12117 Princeton Pike Cincinnati, OH 45246 888-473-5402 1,3

NMEDA DEALER MEMBERS Q MobilityWorks 810 Moe Dr. Akron, OH 44310 888-473-5402 1,3 ____________________________

OKLAHOMA Q Handicapped Vehicle Services Unlimited 7215 E. 46th St. Tulsa, OK 74145 918-622-8400 1 Q United Access 730 W. Hefner Rd. Oklahoma City, OK 73114 877-501-8267 1,3 ____________________________

Q Keystone Coach Works 4786 Library Rd. Bethel Park, PA 15102 412-833-1900 1,2,3 Q M.I.T.S. Corp.

11448 N. Main St. Ext. Glen Rock, PA 17327 800-243-6487 1 Q MobilityWorks 1090 Mosside Blvd.

Wall, PA 15148 888-473-5402 1,3

OREGON

Q MobilityWorks 2200 S. 12th St., Suite 2210 Allentown, PA 18103 888-473-5402 1,2,3

Q Ability Center 9770 SW Wilsonville Road Wilsonville, OR 97070 877-820-3789 1,3

Q MobilityWorks 925 South Trooper Road Norristown, PA 19403 888-473-5402 1,2,3

Q Ability Center 3574 Marcola Road Springfield, OR 97477 877-820-3789 1,3

Q Steffy’s Garage, Inc. dba SGI Mobility 235 W Main Street Leola, PA 17540 717-656-6065 1,3

Q Performance Mobility 12905 NE Airport Way Portland, OR 97230 877-254-2495 1,3

Q The Mobility Van Store of NEPA 1233 N. River Street Plains, PA 18702 570-824-6620 1

Q Performance Mobility 4347 NW Yeon Ave. Portland, OR 97210 877-254-2495 1,2,3 Q R & J Mobility Services, Inc. 4938 Crater Lake Avenue Medford, OR 97504 541-245-4846 1,3 Q R & J Mobility Services, Inc. 155 “E” Street Independence, OR 97351 503-838-5520 1,2,3 ____________________________

PENNSYLVANIA Q Keller Wheelchair Lifts 197 Main St. Luzerne, PA 18709 570-288-1004 1,2,3

Q Total Mobility Services 7917 Derry St., Suite 124 Harrisburg, PA 17111 800-558-7408 1,3 Q Total Mobility Services, Inc. 4785 Penn Ave. Box 7 Boswell, PA 15531 814-629-9935 1,2,3 ____________________________

PUERTO RICO Q Equipos Pro Impedidos de P.R. Carr #1 Int R796 KM 10.4 Bo Bairoa La 25 Caguas, PR 00725 787-746-7667 1,3

____________________________

SOUTH CAROLINA Q Accessible Mobility Center 832 Dutch Square Blvd.

Columbia, SC 29210 803-798-0999 1,3 Q Accessible Mobility Center 100 Bruce Rd. Greenville, SC 29605 864-315-1899 1,3 Q Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 843-576-0414 1,3 Q Mobility Supercenter 11816 Hwy 17 Bypass Murrells Inlet, SC 29576 843-651-3334 1 Q MobilityWorks 563 Woodruff Rd. Greenville, SC 29607 888-473-5402 1 Q MobilityWorks 3624 Fernandina Road Columbia, SC 29210 888-473-5402 1 ____________________________

SOUTH DAKOTA Q IMED Mobility (Mobility Sales & Rental) 200 East 1st Street Tea, SD 57064 605-498-2200 1 ____________________________

TENNESSEE Q Apple Independence Mobility 1750 Lee Seminary Rd. Cookeville, TN 38506 877-528-5788 1 Q MobilityWorks 173 Industrial Dr. Lavergne, TN 37086 888-473-5402 1,3 Q MobilityWorks 1325 Mackey Branch Drive Chattanooga, TN 37421 888-473-5402 1,3

Q MobilityWorks 1015 S. Water Ave. Gallatin, TN 37066 888-473-5402 1 Q Superior Van & Mobility 10640 Braden Dickey Lane Knoxville, TN 37932 855-208-5576 1,3 Q United Access 2165 Hillshire Circle Memphis, TN 38133 877-501-8267 1,3 ____________________________

TEXAS Q Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 903-592-6760 1,3 Q Adaptive Driving Access of Corpus Christi, LLC 2201 Gollihar Road Corpus Christi, TX 78415 361-852-0922 1 Q Adaptive Driving Access College Station 2214 N. Earl Rudder Freeway Bryan, TX 77808 979-307-7676 1,3 Q Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 713-874-9100 1,2,3 Q Adaptive Driving Access McAllen 120 North 20th McAllen, TX 78501 956-971-0001 1 Q Adaptive Driving Access Pasadena 3430 E Sam Houston Pkwy S Pasadena, TX 77505 281-487-1969 1,2,3 Q Alamo Mobility Inc. 6473 DeZavala Road San Antonio, TX 78249 210-697-8884 1,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Winter 2018

15

NMEDA DEALER MEMBERS Q Alamo Mobility Inc. 16262 IH 35 North Selma, TX 78154 210-718-0055 1,2,3

Q United Access 2109 Luna Rd. Suite 200 Carrollton, TX 75006 877-501-8267 1,3

Q MobilityWorks 5751 General Washington Drive Alexandria, VA 22312 888-473-5402 1

Q A & J Mobility 2650 Prospect Dirve Eau Claire, WI 54703 715-874-6630 1,3

Q American Lift Aids, Inc. 2310 Calder Ave. Beaumont, TX 77702 409-832-3400 1,2,3

Q United Access 5044-A Doniphan Drive, Ste. A El Paso, TX 79932 877-501-8267 1 ____________________________

Q PC Industries, Inc. dba Mobility Supercenter 7450 Midlothian Turnpike North Chesterfield, VA 23225 804-231-7774 1,2,3 ____________________________

Q A & J Vans dba A & J Mobility 3058 Helsan Drive Richfield, WI 53076 800-517-1024 1,3

Q American Lift Aids, Inc. 2407 W. Southwest Loop 323 Tyler, TX 75701 903-581-8844 1,2,3 Q Lift Aids, Inc. 1500 Westpark Way Euless , TX 76040 817-835-0035 1,2,3 Q MobilityWorks 2110 N. Beach Ft. Worth, TX 76111 888-473-5402 1,2 Q MobilityWorks 2700 Franklin Ave. Waco, TX 76710 888-473-5402 1 Q MobilityWorks 4150 Interstate 30 Mesquite, TX 75150 888-473-5402 1,2 Q MobilityWorks 239 Commercial Drive Buda, TX 78610 888-473-5402 1,2 Q Open Road Mobility 7411 - 82nd Street Lubbock, TX 79424 806-771-5873 1,2,3 Q Open Road Mobility 6669 Canyon Drive Amarillo, TX 79110 806-353-2747 1 Q United Access 15301 North IH 35, Suite A Pflugerville, TX 78660 877-501-8267 1 Q United Access 2704 Lawing Ln., Suite 300 Rowlett, TX 75088 877-501-8267 1,2,3

16

NMEDA Circuit Breaker

UTAH Q Performance Mobility 9082 S. 300 West Sandy, UT 84070 877-254-2495 1 ____________________________

VIRGINIA Q Driver Rehabilitation Center of Excellence dba. DRCE Mobility Solutions 14101 Parke Long Court, Ste. E Chantilly, VA 20151 703-345-2990 1,3

VERMONT Q MobilityWorks 5C David Drive Essex Junction, VT 05452 888-473-5402 1,3 ____________________________

WASHINGTON Q Absolute Mobility Center 21704 - 87th Ave. SE Woodinville, WA 98072 425-481-6546 1,3

Q Independent Lifestyles 4880 S. Amherst Hwy. Madison Heights, VA 24572 434-846-7510 1

Q Access Mobility Systems dba JDR Corporation 7202 Evergreen Way Everett, WA 98203 425-353-6563 1,3

Q M.I.T.S. of VA 2075 W. Main St. Waynesboro, VA 22980 540-932-7300 1

Q Goldenwest Mobility 1815 E. Francis Ave. Spokane, WA 99208 509-484-3842 1,2,3

Q Mobility of Norfolk dba Mobility Supercenter 3301 N. Military Hwy. Norfolk, VA 23518 757-201-7495 1

Q Kersey Mobility Systems 6015 160th Ave. E. Sumner, WA 98390 253-863-4744 1,2,3 ____________________________

Q Mobility Plus Inc. of Virginia 763 Union Street Salem, VA 24153 540-389-3400 1,3

WISCONSIN

Q MobilityWorks 232 E. Belt Blvd., #100 Richmond, VA 23224 888-473-5402 1,3 Q MobilityWorks 6059 Virginia Beach Blvd.

Norfolk, VA 23502 888-473-5402 1,3

Q Advantage Mobility & Services dba GT Mobility 2833 Stanley St. Stevens Point, WI 54481 715-341-2712 1 Q GT Mobility & Services 844 Ontario Road Green Bay, WI 54311 920-491-8384 1,2,3 Q MobilityWorks N8 W22195 Johnson Dr., Ste. 130 Waukesha, WI 53186 888-473-5402 1,3 ____________________________

WYOMING Q Frontier Access & Mobility Systems, Inc. 1207 E. Pershing Blvd.

Cheyenne, WY 82001 307-637-7663 1

CANADA

____________________________

ALBERTA

Q A & J Mobility 4125 Terminal Drive McFarland, WI 53558 608-579-1500 1,3

Q ECO Medical 18303 - 107 Avenue Edmonton, AB T5S 1K4 780-483-6232 1

Q A & J Mobility 1330 Mid Valley Drive De Pere, WI 54115 920-632-4882 1

Q Silver Cross Automotive 4216 54 Avenue SE, Unit 60 Calgary, AB T2C 2E3 844-799-5464 1

Q A & J Mobility 333 Washington Street Valders, WI 54245 920-775-9333 1,2,3

Q Silver Cross Automotive 14568 - 116 Avenue Edmonton, AB T5M 3E9 844-799-5464 1

NMEDA DEALER MEMBERS ____________________________

BRITISH COLUMBIA Q Advanced Mobility Products 101-8620 Glenlyon Parkway Burnaby, BC V5J 0B6 604-293-0002 1 Q Alliance Mobility Solutions 12211 Vulcan Way Richmond, BC V6V 1J7 604-370-7004 1,3 Q Can Am Mobility 158 Old Vernon Rd Kelowna, BC V1X 4R2 250-491-0003 1,3 Q Island Mediquip Ltd. 2258 Dorman Road Nanaimo, BC V9Z 6R4 250-824-0390 1 Q Medichair Northern BC 849 - 2nd Avenue Prince George, BC V2L 3A6 250-562-8280 1

Q Silver Cross Automotive 101 - 8289 North Fraser Way Burnaby, BC V3N 0B9 844-799-5464 1

Q Mobility in Motion 1710 Bishop Street N, Unit 8 Cambridge, ON N1T 1T2 519-623-9930 1

Q Silver Cross Automotive 204-2657 Wilfert Road.

Victoria, BC V9B 5Z3 844-799-5464 1 ____________________________

Q Northend Mobility 301 Aqueduct St. Welland, ON L3C 1C9 905-735-5552 1,2

MANITOBA Q Northland Home Healthcare Products 865 Bradford St. Winnipeg, MB R3H 0N6 204-786-6786 1 ____________________________

ONTARIO

Q Silver Cross Automotive 5300 Canotek Road, Unit 42 Ottawa, ON K1J 1A4 844-799-5464 1 Q Silver Cross Automotive 2028 Dundas Street East London, ON N5V 1R2 844-799-5464 1

Q Courtland Mobility 1355 Artisans Court, Unit B Burlington, ON L7L 5Y2 800-354-8138 1,2,3

Q Silver Cross Automotive 675A Davenport Road Waterloo, ON N2V 2E2 844-799-5464 1,2,3

Q Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 519-453-0480 1,2,3

Q Silver Cross Automotive 14 Goodmark Place Etobicoke, ON M9W 6R1 844-799-5464 1

____________________________

QUEBEC Q Centre d’ Autonomie 399 Ave De La Friche Dolbeau-Mistassini, QC G8L 2T3 418-276-8336 1,3 Q SMVR 2 Visions, Inc. 414 Blvd St. Germain Ouest Rimouski, QC G5L 3N4 418-723-9225 1,3 Q TVR Technologies, Inc. 595 Lanaudiere Repentigny, QC J6A 7N1 888-919-2555 1,3 Q Van Action 4350 Autoroute 13 Laval, QC H7R 6E9 800-668-8705 1,2,3 ____________________________

SASKATCHEWAN Q PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 306-584-8456 1,3

Q Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 604-792-2082 1,2,3 1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

A family of products...

HighTower Docking System

Auxiliary Pocket Covers

Comfort Series Transfer Base

?

Coming Soon!

...that continues to evolve!

See what’s NEW at NMEDA 2018 March 6th-8th Winter 2018

17

CEO’S MESSAGE DANNY LANGFIELD

(NMEDA CEO/EXECUTIVE DIRECTOR)

Danny has a wealth of automotive and association experience combined with an unbridled enthusiasm for championing the automotive mobility industry. Having served as the Deputy Executive Director for the Texas Independent Automotive Dealers Association (TIADA) for the past ten years, Danny was primarily responsible for advocacy, government relations, professional development and compliance. Questions or concerns

“

may be directed to Danny at danny.langfield@nmeda.org.

Committees are the Lifeblood of NMEDA

H

ere at the NMEDA offices at 3327 W. Bearss Ave in Tampa, Florida, there are

real-world issues of our members.

Conference, Hall of Fame, & Bylaws.

no wheelchair vans for sale.

And that is a prescription for failure.

That’s a pretty comprehensive list

That’s because NMEDA’s business is

Here’s the thing about most any

of the irons NMEDA has in the fire

not the manufacturing and selling of

national, non-profit trade associa-

at any given time. We also spend a

automobile adaptive equipment and

tion: The mechanics of running the

significant amount of resources on

vehicles; our business is providing

association are virtually unrelated to

administration and membership, as

representation, support and services

the mechanics of running a business

you might guess.

for our members who manufacture

that the trade association represents.

and sell automobile adaptive equip-

In other words, the job description

So, what’s the point? After all, many

ment and vehicles. The difference is

for the CEO of a pest control firm

not inconsequential.

will bear no resemblance to the job

Master of the obvious, eh?

description of the CEO of the asso-

I state this fact because NMEDA employs people who we believe are well-qualified to provide representation, support and services for our members. But, to effectively represent you, we need your input and guidance. As a matter of fact, without the input and guidance of our

18

...Our committees are the lifeblood of NMEDA. Without your help and participation, the NMEDA staff would be left to strategize in some ivory tower.”

ciation that represents pest control companies. The fact that the jobs are different doesn’t make one job better or worse, simpler or more complicated, necessarily… They are just different. And the difference is most pronounced not in the depth of their various endeavors, but in the breadth.

for-profit companies also have PLENTY going on at one time. Where I have seen the biggest difference in my for-profit business v. non-profit trade association experiences is that in the for-profit world, the business’s various endeavors are usually directly related to one another. For instance, a real estate investment partnership will be simultaneously researching future purchases, negotiating present-tense deals, renovating acquired properties,

volunteer leaders, we have no chance

Have a look at page 20. You’ll see

and marketing the current properties

of being successful. And the primary

NMEDA has committees overseeing

for sale while also handling the signifi-

mechanism for this guidance is our

the following areas: Finance, Industry

cant accounting, HR and administra-

committees. Our committees are the

& Public Relations, Guidelines, Manu-

tive duties attendant to these tasks.

lifeblood of NMEDA. Without your

facturers Quality Assurance Program, Government Relations, Education &

At NMEDA, by contrast, we may be

help and participation, the NMEDA staff would be left to strategize in

Training, Compliance Review Program,

some ivory tower, separated from the

Mediation, Quality Assurance Program,

NMEDA Circuit Breaker

simultaneously working on updating the compliance review program, draft-

ing comments for a pending federal

where our volunteer leadership comes

meet quarterly; members receive an

government rule action, planning a na-

in. Dealers and manufacturers cannot

automated text reminder shortly be-

tional conference and certifying a new

be expected to be experts in the mat-

fore each meeting; we start on time

online education course for health care

ter of running the day-to-day opera-

regardless of attendance; agendas

professionals. There is nothing wrong

tions of a trade association. Similarly,

are constructed to seek specific input

with this variety, of course; trade as-

association employees are very un-

from the committee (not for the staff

sociations basically exist to provide

likely to be qualified to work in their

to drone on); and we emphasize the

a plethora of (sometimes unrelated)

members’ businesses. But it is our job

difference between staff manage-

services to their members.

at the association to effectively repre-

ment of the committee’s initiatives

It does raise an interesting challenge,

sent you, even though we can’t know

(our job) and our members’ high-

though: With all these variables, how

every nuance of your business.

level guidance and direction of that

does association staff avoid becom-

In the last year we have made a few

initiative (your job).

ing jack of all trades, master of none?

changes to our committee system

As a member, I hope you will help

Well, you start by employing certain

with goal of making more effective

us represent you more effectively by

types of people with flexible skillsets

use of your time and reducing the

providing us the guidance and input

who understand that employment at

administrative burden for staff. We

on the industry that we need. You

a small staff association means wear-

felt like we could do a better job

can do that by volunteering to serve

ing multiple hats. Some people love

for you if we spent less time draft-

on a committee. We need you to

this kind of variety, and some people

ing agendas, recording minutes,

make the industry better – will

just aren’t cut out for it, frankly.

and talking about work we could be

you help us?

But the task is still too much for any

doing, and more time actually doing

---

staff to handle alone. And that is

the work. So most committees now

Independent Driving Systems

Drive-Master Co., Inc.

580 T C Jester Boulevard, Houston, Tx 77007 Phone: (713) 864-1460 • Fax: (713) 864-1469 E-mail: info@IndependentDrivingSystems.com Web: IndependentDrivingSystems.com

37 Daniel Road West, Fairfield, NJ 07004-2521 Phone: (973) 808-9709 • Fax: (973) 808-9713 E-mail: peter@DriveMasterMobility.com Web: DriveMasterMobility.com

Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . .

• If needed, the Dealer can change the effort in his shop in about 5 minutes?

• You don’t have to sign any waivers or pay for problems with • The clients family can have OEM steering when they drive? the modifications?

• There is a monitoring system that alerts the driver to any dangerous conditions?

• We can modify any electrically steered vehicle?

• The driver can pretest the system before driving?

• We have all testing and engineering data by a licensed engineer?

• The system has a positive feel like OEM and not a wandering feeling like the old hydraulic zero efforts we are used to using?

GEN-II: Modified Effort Electric Steering System

Compliant with:

✓

GEN-II system is designed to modify the effort of the OEM Electric Steering System.

✓

0 to 100 effort range selection.

✓

BACK UP Steering System:

Competition

YES NO NO

✓

Activates automatically in case of ignition and/or power failure.

NO

✓

Notifies the driver audibly and visually via LCD (Liquid Crystal Display) screen.

NO

✓

Allows steering for a minimum of 180 seconds or as long as vehicle is in motion.

NO

✓

Electronic vehicle monitoring system is included to warn the driver of any potential danger.

NO

✓

Crossover function: Easily returns to OEM mode by pressing a button.

NO

✓

Failure mode self test.

✓

OEM equivalent components.

NO NO

NMEDA Guidelines 30, 36 FMVSS/CMVSS 101, 203, 204, SAE J2672

Auxiliary Battery System • This system maintains a second battery that can assist with additional equipment.

• The auxiliary battery is automatically charged by the OEM charging system and disconnected when the van is shut off.

• Plug and play harnesses.

• Digital battery voltage meter for both batteries.

• GEN II backup system interface.

Compliant with:

NMEDA Guidelines 6 FMVSS/CMVSS 305, SAE J1903 Winter 2018

19

National Mobility Equipment Dealers Association 3327 W. Bearss Ave. ∙ Tampa, Florida 33618 Email info@nmeda.org ∙ Phone 813.264.2697 ∙ Fax 813.962.8970

2018 COMMITTEE VOLUNTEER FORM Committees are essential to advancing the mission and goals of NMEDA. Participation on a committee gives you the opportunity to be a part of the force that drives the association forward.

We need your voice in the ongoing development of the programs and policies of your association.

If you would like to serve on a committee, please fill out the information below and return it to NMEDA

by Wednesday, February 14, 2018. Committee service is open to all categories of membership. Your time investment is participating in a monthly or quarterly teleconference. We like to limit each committee to eight (8) people or less. We will do our best to accommodate you.

********************************************************************** Listed below are the NMEDA Committees. Please mark the committee that interests you. _____ Any committee as needed

______ Quality Assurance Program (QAP)

_____ Bylaws

______ Hall of Fame

_____ Conference

______ Manufacturers QAP

_____ Government Relations

______ Mediation

_____ Education and Training

______ Finance

_____ Guidelines

______ CRP

_____ Industry and Public Relations

Canadian Committees

_____ Nominations

______ Ad Hoc as needed

̀

N

NOTE: If the committee you have selected is full, will you serve on another committee? ____ Yes ____ No

Representative’s Name ________________________________________________________ Business Name ______________________________________________________________ Address ____________________________________________________________________ City _________________________ State/Province _______ Zip/Postal Code _____________ Email __ ____________________________________________________________________ Phone ( ______) _______________________ Fax (_______) __________________________

Fax form to 813.962.8970 or scan and e-mail to info@nmeda.org BEFORE Wednesday, February 14, 2018 20

NMEDA Circuit Breaker

ARE YOU READY FOR SOMETHING COMPLETELY DIFFERENT?

Winter 2018

21

Revability Revability 22

NMEDA Circuit Breaker

CLOSING GENERAL SESSION

Mobility & Autonomous Vehicles Is the Future Now?

www.NMEDAAnualConference.com

The buzz on self-driving cars has been growing steadily as this new technology marches inexorably closer to reality. Join us for our closing general session featuring a panel of experts who will be discussing the latest advancements in AV, what it means for the automotive mobility h we can be better prepared for a future that may be industry and how here sooner than we think.

Winter 2018

23

TO ALL OUR CURRENT SPO

THANK

Winter 2018

24

PONSORS AND EXHIBITORS

K YOU! Accessible Vans of America - Ace Mobility - ADED - Alex Original Ltd. - Altro - AOTA Avonbrook Software Solutions - Bever Mobility Products Inc. - Brandl Mobility Finance - Crescent Industries DealerTeam.com, LLC - Dolenga & Dolenga Law - Driving Systems Inc. - Feal AB - Freedman Seating Company Garnett Station Partners - General Motors Fleet - GoldenBoy Mobility - Harmar - Kempf Inc. Lincoln Educational Services - MGA Research - Mobility Acceptance - Mobility Support Solutions MPS / Guidosimplex - National Multiple Sclerosis Society - National Organization for Vehicle Accessibility (NOVA) Paralyzed Veterans of America - PMG Technologies - PSA Insurance - RADCO - TCF Inventory Finance Transfer Flow - TT Dynamics - United Spinal - United States Warranty Corporation - Veigel

Exhibiting & sponsorship opportunities are still available. (See next page.)

Interested? Great! Contact NMEDA’s Director of Partner Relations, Trevor Jennings, at 813.264.2697 or trevor.jennings@nmeda.org. More information is also available at Winter 2011 NMEDAAnnualConference.com

25

2018 NMEDA ANNUAL CONFERENCE SPONSORSHIP OPPORTUNITIES

D L O S

Keynote Address – $7,500

Opportunity to address attendees for 2-3 minutes at the Opening General Session and introduce keynote speaker.

Night Cap – $7,500

Host the invite-only party to follow the Awards Dinner at the hotel bar. Guests will be provided a free drink of their choice, and you’ll be the host with the most.

D L SO

Elevator Cling - $5,000

Exclusive opportunity to showcase your company on the interior doors of all elevators at the Daytona Hilton for the entire conference.

ADED Education - $5,000

Unique opportunity for a private audience with both new and veteran driver rehab specialists as the exclusive sponsor of both DRS education tracks.

D L SO

Insulated Water Bottles - $3,500

Protecting your brand with premium, insulated water bottles (no plastic junk) provided to each attendee, branded with your company logo.

D L SO

Hotel Key Cards - $3,500

Brand every hotel key card with your custom design for all attendees staying at the Daytona Hilton.

D L SO

Lanyards - $3,500

Mirror Decal - $5,000 (two available)

Share your message right on the mirror inside each attendee’s hotel room at the Daytona Hilton with your own customized decal.

D L SO

Custom Photo Booth - $5,000

A fun and memorable way to showcase your brand directly to all Expo attendees on opening night.

Customizations include interior/exterior of booth and photo printouts.

D L O S

Welcome Bags - $5,000

No cheap totes here, we protect your brand with a quality backpack. Why? To give you continued brand exposure long after the event! You’re welcome.

Room Drop - $5,000 (two available)

Deliver your promotional information right under the door of each attendee’s room at the Daytona Hilton with your custom envelope and inserts.

Put your brand directly around the neck and in view of every attendee at the conference.

Interactive Booth Giveaway - $2,500 (3 available)

How about an interactive game right in your booth?

A required piece for this game will be provided to each attendee with instructions on how to win a prize if they come by your specific booth.

Door Hanger - $2,500

Custom branded Do Not Disturb Door Hanger that will be placed in the room of each attendee staying at the Daytona Hilton.

Interested in a sponsorship? Excellent!

Just contact NMEDA’s Director of Partner Relations, Trevor Jennings, at 813.264.2697 or trevor.jennings@nmeda.org.

More information is also available at www.NMEDAAnnualConference.com.

Winter 2011

26

NMEDA CONFERENCE REGISTRATION (Available online at NMEDAAnnualConference.com)

COMPLETE & REMIT TO NMEDA OFFICE BY FEBRUARY 28, 2018 - NO REFUNDS FOR NO-SHOWS OR CANCELLATIONS AFTER FEBRUARY 28

COMPANY Company: ____________________________________________________ Contact: __________________________________ Address: _______________________________________________________________________ City: ____________________ State/Prov: ____ Zip/Postal: _________ Phone: ________________________ Email: __________________________________ REGISTRATION FEE INCLUDES ATTENDANCE FOR ONE INDIVIDUAL TO ALL CONFERENCE FUNCTIONS, INCLUDING THE BANQUET

Dealer

Tech

DRS

Vendor*

(Braun/Revability/VMI)

(Intro or Advanced)

Edu/Gov/Non-Profit

Member 2nd 3 - 8 9+

$545

$345

$425

$1,095

$195

$475 $395 $315

--- --- ---

--- --- ---

$200 $200 $200

-------

New Member

$345

---

---

---

---

Non Member

$845

$645

$475**

$1,950

$195

Single Day Pass: (Tue/Wed/Thur)

$300 (Member)

$600 (Non-Member)

|

Banquet Only (Thursday Night): $75

2a 2b 2c Tech (VMI) 1 CODES Dealer Tech (Braun) Tech (Revability) 3a 3b 4 Vendor Edu/Gov/Non-Profit 5 DRS (Intro) DRS (Advanced)

Single Day Pass Codes: TUE / WED / THUR

Banquet Only Code:

6

ATTENDEES __________________________________

____

Name

Code

____________________________________ Email

____

Name

Code

Email

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Code

Email

$______ Cost

YES NO Awards Banquet?

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Cost

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Code

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PROVIDE CARD DETAILS OR MAIL REGISTRATION AND CHECK TO NMEDA BY FEBRUARY 28, 2018

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NOTES/COMMENTS, SPECIAL NEEDS:

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Card Number: ____________________________ Cardholder Name: ______________________ Expiration: _____ Code: _____ Signature: ___________________________________________ Address: _________________________ City: ______________ State/Prov: ___ Zip/Postal: _____ By signing my name above, I allow NMEDA to charge my credit card for the total amount due.

27

NMEDA Circuit Breaker

REMIT TO

* A Vendor is anyone who sells, or may sell, a product or service. ** Includes one year of NMEDA membership.

email info@nmeda.org . fax 813.962.8970 . mail NMEDA, 3327 W. Bearss Ave., Tampa, FL 33618

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“The safety regulation of automated vehicles will have to be the same as for regular vehicles, using the same principles.” The ITF is an intergovernmental organization at the Organization for Economic Co-operation and Development (OECD).

The “object” of regulation, Crist explained, may change. Before, it was a driver and their vehicle. Now, it would need to include the algorithms and code that operate in an autonomous

Autonomous Vehicles

would also include, to a certain extent, “the fitness of the sensor systems that are providing input to the vehicle (and) replacing human eyes and human ears.” This was a new space for regulation, he said. And, as the way we drive morphs from using our hands

The Future is NOW

to using smart, autonomous vehicles,

By Jenna DeTrapani, NMEDA

works and other vehicles.

“One of the things we’ve seen is the

ccording to the National

Ride-hailing powerhouse Uber is also

knowledge about what’s taking place

Highway Traffic Safety Ad-

looking to make a mark in the self-

ministration (NHTSA) more

driving market. “In 2019, we’ve com-

A

than 35,000 Americans died in traffic

mitted to buy 24,000 Volvo SUVs that

accidents in 2016. NHTSA also found

we’re going to equip with our autono-

that a startling 94% of roadway fatali-

mous driving technology and start to

ties are tied to human errors. Connect-

roll out on the Uber app,” Fred Jones,

ed and automated vehicle technolo-

the business’ head of cities in the U.K.

gies have tremendous potential to cut

and Ireland, told CNBC.

congestion, increase access to mobility

Autonomous vehicles will not only

services, and save thousands of lives.

change the way we get around our

Crist pointed to another striking development taking place.

on the streets, on roads, has shifted from the public sector to the private sector,” he said. “Now, instantaneously, several companies know better what’s happening on city streets, and public authorities who are mandated to manage those streets and manage transport infrastructure and investment don’t have that insight.” *CNBC.com, January 10, 2018

As recently reported by Anmar Frangoul with CNBC:

cities. Their economic impact will

https://tinyurl.com/y7ykascp

also be significant. The U.K. govern-

With GM requesting to introduce

“Whether you like it or not, driverless

ment, for instance, has said that the

2,500 autonomous vehicles into their

driverless technology market is set

commercial ride-share fleet as early

to be worth as much as £50 billion

as 2019 - as well as Toyota, Ford and

to the economy by 2035. As the

other vehicle manufacturers proposing

way we drive undergoes a transfor-

similar vehicle development plans - the

mation, regulations will have to be

pressure is on for Congress to pass

modified. Unsurprisingly, that is

the SELF DRIVE Act currently moving

going to be a big, big job.

through the House and Senate.

“There are no rules right now, inter-

According to U.S. Representatives

national rules, on how to regulate

Fred Upton and Debbie Dingell, “This

automated vehicles,” Philippe Crist,

legislation would prioritize protections

project manager for the International

for consumers, enhance cybersecurity

vehicles are going to become an increasingly important cog in 21st century living.

As technology moves at a rapid pace, the world’s biggest companies are looking to develop and deploy increasingly sophisticated self-driving technology. To give one example, Vehicles at Waymo, a subsidiary of Alphabet, have software and sensors designed to detect everything from pedestrians and cyclists to road

30

one. He added that future regulation

NMEDA Circuit Breaker

Transport Forum (ITF), told CNBC.

protections, reaffirm the role and re-

give automakers the option to avoid

Autonomous vehicles not only hold

sponsibilities of federal and state gov-

including safety features like airbags.

the potential to revolutionize how

ernments, update Federal Motor Ve-

While these concerns may hold up the

Americans travel, the technology will

hicle Safety Standards to account for

Senate’s “hotline” process - a process

also impact the automotive mobil-

advances in technology, and maximize

whereby a bill can speed through the

ity industry. But how? What is the

opportunities for research and devel-

Senate without an up or down vote.

current state of AV technology? Will

opment here in the U.S. Congress must

Even with stalled legislation in the

consumers accept this once-upon-a-

continue to build on these bipartisan

Senate, the National Highway Traf-

time futuristic technology and, if so,

efforts to encourage further innovation

fic Safety Administration (NHTSA)

how soon will we see autonomous ve-

and development of self-driving cars

published new voluntary guidance in

hicles in our communities? How does

and to ensure consumers are informed

the Federal Register on automated

the disability community view AVs?

and safe as they hit the roads.”

driving systems. NHTSA’s purpose

Will the accessible AVs be OEM-built?

The two representatives further

for publishing this new guidance is to

What will be the business effects on

support industry innovators, States

mobility dealers? Join us at the 2018

and other key stakeholders as they

NMEDA Annual Conference for what

consider and design best practices

is sure to be a spirited conversation

relative to the testing and deployment

amongst expert panelists represent-

vehicles to be deployed commercially

of automated vehicle technologies.

ing the automotive industry, disability

once they are demonstrated to be

NMEDA submitted a public comment

community, government/regulatory

safe. Safety must always come first,

in response to NHTSA’s guidance

and giving NHTSA more flexible regu-

document. As the foremost trade

are you prepared?

association for the automotive

---

conclude, “The SELF DRIVE Act also contains a specific provision that will make it easier for NHTSA to use existing authorities to allow automated

latory authorities will ensure these potentially life-saving technologies can reach the market as soon as they are proven to be safe.”

Though it all sounds straight forward, over the past two months, autonomous vehicles have been a big issue on Capitol Hill and for some Executive agencies. After easy passage through the House of Representatives, The SELF DRIVE Act is finding some resistance in the Senate. Although the two bills are separate, one of the issues that the two coalesce around is the notion that the Department of Transportation would be given the authority to set safety standards on autonomous vehicles and reinforce states’ rights to enforce local vehicle registration and traffic laws.

“

sectors, and more. The future is here…

Safety must always come first, and giving NHTSA more flexible regulatory authorities will ensure these potentially life-saving technologies can reach the market as soon as they are proven to be safe.”

mobility equipment industry, NMEDA is a critically important voice in the current conversation surrounding autonomous vehicles. If the government’s vision of increasing mobility for disabled, mobility-challenged, and older Americans through autonomous vehicle technology is to be fully realized, any government-endorsed framework must consider the safety and accessibility needs of these populations up-front; designers and manufacturers of autonomous vehicles must take these populations into account

NEED TO KNOW MORE? The developing issue of autonomous vehicles will be addressed during the closing General Session on March 8 at the NMEDA Annual Conference & Expo in Daytona Beach, Florida. Join us as we convene a high-level panel of industry experts, including representatives from Toyota, NHTSA, Congressional Staffers and more, to discuss “Mobility and Autonomous Vehicles: Is the Future Now?”

However, some Senators have

before and during the design stage;

disagreements surrounding cyber

and a dedicated Advisory Council

security, privacy, safety, and the exclu-

must be established to ensure that the

sion of the trucking industry in the

unique entry, exit, seating, securement,

bill and have temporarily stalled it

and communication needs of all pas-

from fast action through the Senate.

sengers are thoroughly contemplated.

Specifically, some consumer groups

Simply put: accommodation of dis-

have pointed out that the bill con-

abled Americans cannot be relegated

Visit NMEDAAnnualConference.com to learn more and

tains broad language that might also

to an aftermarket afterthought.

register today!

Winter 2018

31

NMEDA NEWS BRIEF

NCLC Releases Report Alleging Pricing Discrimination in Auto Add-On Products

By Nicole F. Munro

The CFPB and consumer advocates

Hudson Cook, LLP

have noted on prior occasions that

D

consumers have little awareness of

ealers generate revenue through the sale of additional products that are

part of the sale of a motor vehicle.

Add-on products include vehicle protection products, credit insurance, guaranteed asset protection, service contracts, and other miscellaneous products. Dealers buy most of these add-on products from third-party product providers, mark them up, and sell them to consumers. Typically, these products are optional, and the cost of the products is added to the amount financed in a credit transaction. These products provide consumer buyers some protection against damage to, or loss of, the vehicle or additional services.

Consumer advocates and the Consumer Financial Protection Bureau have long believed that add-on products sold by dealers are a trap for unwary or uneducated consumers.

When consumers buy cars, they research the car’s price and the cost of credit and may read the installment sale contract or lease and ancillary sale documents. Consumers don’t typically research, and sometimes ignore, the cost of add-on products.

32

NMEDA Circuit Breaker

the price of add-on products, and they tend to be less informed about, and less sensitive to, the price and terms of these purchases. CFPB studies show that consumers have negative feelings about purchased add-ons after buying cars. Recently, both the CFPB and consumer advocates have challenged the lack of transparency in the F&I office, questioned the value of add-on products, and attacked dealer discretionary product pricing.

In its report released last month, “Auto Add-Ons Add Up: How Dealer Discretion Drives Excessive, Arbitrary, and Discriminatory Pricing,” the National Consumer Law Center addressed perceived add-on product “bad practices,” i.e., high markups and discretionary pricing. Citing research it conducted across the country related to the sale and financing of products sold by dealers in connection with motor vehicle sales

other words, high markups of add-on products together with dealer discretionary pricing of those products lead to discrimination against some consumer buyers.

In its preparation for the report, the NCLC considered a national data set of 1.8 million car sales resulting in 3 million add-on products sold by one add-on product provider from 2009 to 2013. The NCLC looked at what dealers pay for add-on products and what dealers charge consumers for the same products.

Specifically, the NCLC considered dealer pricing practices associated with the sale of service contracts, GAP, and window etching. The NCLC claimed that, of the three products sold in the transactions analyzed, the combined average dealer markup was 170%. Actual markups varied by product, by dealer, and by consumer.

The NCLC reported that etch carried the highest dealer markup, and it reviewed the way four different dealers in four states charged for etch. In addition, the NCLC compared dealer pricing patterns related to service contract markups.

The NCLC argued in the report that high-priced add-on products increase the cost of cars, putting them out of reach of some consumers. Further, the NCLC argued that the cost of add-on products increases the loan-to-value ratio, resulting in higher negative equity that prevents a consumer from being able to trade in the vehicle. Finally, the NCLC argued that high-LTV transactions have been as-

financing, such as GAP, etch, and ser-

sociated with higher default rates.

vice contracts, the NCLC concluded

High prices and higher LTVs are

that high markups and discretionary

not the biggest problems cited by

pricing of add-on products negative-

the NCLC in the report. The NCLC

ly impact consumers in general and

believes that, due to the lack of

Hispanic car buyers in particular. In

oversight and regulation (for non-

insurance add-ons), dealer pricing

prices on each vehicle offered for

the vehicle price or in the price of

discretion leads to discrimination.

sale on the lot and make the price

add-on products, can lead to claims

Citing no pricing oversight by third-

of add-on products non-negotiable.

of discrimination. Smart dealers will

party product providers and little

The study further recommends that

get out in front of the litigation and

oversight by finance sources, the

the Equal Credit Opportunity Act be

regulatory attacks that will be stirred

NCLC treats dealer add-on pricing

amended to require documentation

up by this report and will set a price

as something out of the Wild West.

of a customer’s race or national ori-

for the add-on products it sells and

Further, the NCLC claims that the

gin for non-mortgage credit transac-

make that price non-negotiable.

commission-based compensation

tions so that determinations of the

model in the F&I department simply

existence of discrimination can be

Nicole F. Munro is a partner in the

incentivizes dealer personnel to pack

made. Finally, the study recommends

add-on products into the sale.

that state and federal enforcement

In the reviewed data set, the NCLC

authorities investigate discrimination

found that dealers are inconsistent in their pricing of add-on products, citing “enormous variation in the extent of markups from dealer to dealer and even from state to state and from consumer to consumer at the same dealer.” Fixed non-negotiable pricing of add-on products was very limited, and, according to the NCLC, most dealers in the study offered the same product for several different prices. The NCLC claimed that pricing discretion combined with lack of oversight leads to discrimination.

Using an approach similar to the one used by the CFPB and plaintiffs’ law-

in the pricing of add-on products and

“

Maryland office of Hudson Cook, LLP. Nikki can be reached at 410.865.5430 or by email at nmunro@hudco.com.

---

bring enforcement actions against dealers if discrimination is shown.

...The NCLC found that dealers are

inconsistent in their pricing of add-on products, citing “enormous variation in the extent of markups from dealer to dealer and even from state to state and from consumer to consumer at the same dealer.”

yers in the disparate impact dealer participation discrimination cases,

Dealers need to pay attention to

the NCLC analyzed discrimination

this report. As consumer advocate

in add-on product pricing for His-

organizations go, the NCLC is gener-

panics. The NCLC coded customers

ally highly regarded, and usually its

with surnames from a list of Hispanic

legal scholarship is sound. We can’t

surnames created by the Federal

comment about the validity of its re-

Reserve Board’s Office of Fair Lend-

search methodology, but whether the

ing Enforcement. Focusing on service

study actually shows high markups

contracts sold to Hispanic custom-

or disparate pricing is irrelevant to

ers versus non-Hispanic customers

dealers. It is relevant that the study is

(including other minorities), the

published by a respected organiza-

NCLC found that “average markups

tion and that consumer advocates,

for service contracts were higher for

plaintiffs’ lawyers, and regulators will

Hispanics than for non-Hispanics.”

use it to attack dealers’ sales of add-

In light of variable pricing and alleged discrimination, the report recommends that dealers be required to post available add-ons and their

on products. Dealers should be able to make a profit on products they sell; however, we’ve always advised that pricing discretion, whether in

Winter 2018

33

QAP DASHBOARD

QAP DASHBOARD AVERAGE FINDINGS PER AUDIT January 2017 - December 2017

2 1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

TOP 5 AUDIT FINDINGS January 2017 - December 2017 NCT Missing/Expired

76

Calibration Overdue

57

QC Manual Annual Review

57

QC Manual Update Make Inoperative Form Missing/Incomplete

27

22

AUDIT FINDING SEVERITY January 2017 - December 2017 Successful Audit 17%

Opportunity for Improvement 32%

34

NMEDA Circuit Breaker

Major 22%

Minor 29%

QAP DASHBOARD Total QAP Dealers in Good Standing Quarterly: Winter 2016 - Winter 2017

318

316

316

May-17

Aug-17

316

315

314 312

311 309

310 308 306 304 Nov-16

Feb-17

Dec-17

NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: Winter 2016 - Winter 2017 Applications

12 10 8

Accreditations

10

9 7

6

6 4

4

6

5

7

8

2

2 0 Nov-16

Feb-17

May-17

Dealers with No Audit Findings

Aug-17

Dec-17

Newly Accredited Dealers

A & J Mobility–Richfield WI

MobilityWorks–Chattanooga TN

Ability Center–Tucson AZ

MobilityWorks–Ft. Lauderdale FL

Ability Center – Tucson AZ

Adaptive Driving Access–Pasadena TX

MobilityWorks–Greenville SC

Boulevard Van City–Wheatfield NY

Movin On Mobility–Ft. Myers FL

Advanced Modifications – Hermon ME

Brunswick Automotive–Brunswick NJ

Northend Mobility–Welland ON

Cummings Mobility–Albertville MN

Performance Mobility–Mesa AZ

Custom Mobility–Largo FL

SGI Mobility–Leola PA

Performance Mobility – Scottsdale AZ

Keller Wheelchair Lifts–Luzerne PA

Silver Cross Automotive–Calgary AB

Silver Cross Automotive – Ottawa ON

Lifestyle Mobility–Concord CA

Superior Van & Mobility–Fishers IN

Soderholm Mobility – Honolulu HI

Lift Aids–Euless TX

Team Adaptive Medical–Mobile AL

Superior Van & Mobility – Fishers IN

Main Mobility–Clarence NY

Total Mobility–Indianola IA

Mobility Services-Astoria NY

The Mobility Van Store of NEPA – Plains PA

Wheelchair Getaways–Bethel CT

MobilityWorks-Bessemer AL

Wheelchair Vans of Kohlls–Omaha NE

Mobility Centers of Arkansas – Benton AR Mobility Centers of Iowa – Grimes IA

Winter 2018

35

QAP STRAIGHT TALK (w/ CHUCK HARDY)

QAP vs. QC, Where the Rubber Meets the Road

E

Chuck Hardy

NMEDA VP of Quality Assurance and Compliance Want to know something about QAP? Have an idea for a future article or just have a question about a form, or one of the Rules, or something you read in this article?

ver since joining NMEDA

Now let’s talk about QAP. The Qual-

about five years ago, I have

ity Assurance Program (or QAP) is

encountered some misconcep-

designed to provide our dealers with

tions about our flagship Quality

the tools and processes necessary

Assurance Program - also known

to deliver safe and reliable adaptive

simply as ‘QAP’. I recall being per-

mobility solutions to the buying pub-

plexed with some of the terminology

lic. Safety and reliability are assured,

being used (or misused). For example,

in part, by completing a network of

I didn’t understand why the annual

tasks starting with in-person evalu-

audits were being called ‘inspections’

ations and assessments, to verify-

and why the manual developed for

ing adherence to both equipment

the QAP was called a ‘Quality Control

manufacturer’s specifications and to

Manual’ and not a ‘Quality Assurance

federal safety standards (also known

Manual’. While some of the differences

as F/CMVSS). These important tasks

between Quality Assurance (QA) and

are carried out by technicians and

Quality Control (QC) can be very nu-

personnel that have been properly

anced, especially for anyone who does

trained and certified, and using the

not live and breathe in the quality arena.

proper tools for the job, calibrated to

I felt we needed to bring some clarity

meet industry standards.

to what our Quality Assurance Program

What makes the QAP more impres-

was designed to do and how that differs from Quality Control. In this article, I will define the difference between QA and QC and help clarify what our QAP is designed to achieve, and also explain

sive is additional requirements that are meant to protect and assure the safety and well-being of our customers, the person behind the wheel.

These requirements are some of

Send your questions or ideas

who is responsible for Quality Control at

to chuck.hardy@nmeda.org and

our dealer locations.

look for the answer in a future

First thing’s first. What is the difference

industry. In fact, there is no other

edition of QAP Straight Talk

between Quality Assurance (QA) and

program like the QAP in existence and

with Chuck Hardy.

Quality Control (QC)?

everyone in this association should be

what set QAP apart from any other program in the adaptive equipment

“QA aims to prevent defects with

very proud of that fact.

a focus on the process (proactive)

The additional requirements I am

and QC aims to identify (and

referring to are ones like insurance. Of

correct) defects in the finished

course, any business has some level

product (reactive).”

of insurance, but with QAP we want to make sure that the insurance the dealer carries is sufficient to protect not only the dealer assets, but also to cover any customer vehicles that could be on the lot at any given time.

This gives assurance to our customers that their very expensive equipment is safe when in a NMEDA dealer’s hands.

36

NMEDA Circuit Breaker

Another unique requirement is the

to help clarify the difference between

workmanship? No. Is QAP designed to

facility requirement. All NMEDA deal-

QAP and a dealer’s Quality Control.

do that? No. Is this where the dealer’s

ers have facilities that not only are

Looking back at everything I just said

internal QC comes in? Yes!

you will see that QAP, our Quality

Quality Control, or the process of con-

Assurance Program is a unique and

trolling the level of quality of work-

wonderful program that articulates

manship is the internal responsibility

what requirements, rules, and pro-

of the dealer. Before I get into more

cesses NMEDA dealers are required

details on what I mean by this, let’s

to adhere to assure quality is being

agree on what I mean by quality of

delivered to its customers. What QAP

workmanship. When I refer to work-

required to be compliant with the Americans with Disabilities Act (or ADA) but also QAP goes a step beyond and assures that our customers have sufficient free space while in the shop for a visit or fitting that they can be in their chair and maneuver freely around their vehicle.

is not, is taking the place of Quality

manship I am talking about things like;

The Quality Assurance Program is

Control (or QC) at your dealership.

hardware tightness, good crimping,

strong when it comes to processes

Let me explain.

the routing and protection of wire,

and process controls. Not only does

QAP provides the minimum set of rules

good weld fillets, proper stress relief,

QAP require in-person assessments, it also requires documented processes for weight assessment, equipment installations, technician training and certifications, non-conforming material, customer satisfaction, and in-process and final inspections.

It’s requirements like these that set NMEDA apart from the competition and the reason why QAP is coveted by a wealth of states, Vocational Rehabilitation centers and Veterans Administration offices.

and processes a NMEDA dealer follows to assure a positive outcome for its customers. However, it is ultimately up to the dealer to employ these processes

proper orientation, absence of nicks and cuts, absence of abrasion, smooth operation of equipment, functionality of lights, alarms and interlocks. And

and to assure the workmanship of all

so on, I think you get the idea.

work performed in their shop.

All of these are internally controllable

Let’s look at what I mean by that. Let’s

items that depend on several factors,

say we have a dealer called HARDY MOBILITY, they are a NMEDA QAP dealer and they perform about five equipment installs a week. That means they are processing roughly twenty

And do you know what? That’s not

installs per month which is about two

all! I won’t get into every facet of the

hundred and forty per calendar year.

QAP rules because you all know them

Can the QAP Rules alone assure that

and I have written previous articles

each and every one of the over two

about them. For this article my goal is

hundred installs was done with perfect

but mostly have to do with the persons performing the tasks. While QAP can and does require that each technician is certified for the equipment installed, and also does require there is a final inspection of the install, it does not make an assessment to whether or not these tasks were done with the highest quality of workmanship. That is only controllable by the dealer, internally.

Winter 2018

37

QAP STRAIGHT TALK (CONT.) I have had some members ask me, Chuck, isn’t the Audit program supposed to be able to assess the quality of workmanship coming from the dealer? What good is the audit if it’s not able to identify a dealer with poor quality? These are great questions and I have no problem addressing them.

ineffective and costly. Quality comes not from inspection but improvement of the process.”

- Dr. W. Edwards Deming

about that? My answer is, that is per-

in place personally, but we are a dealer

fectly fine. I think it’s appropriate for

association and as such, this plan would

First of all, the Audit program is not in

an auditor, while conducting an audit,

be approved by our board of directors.

place to assess the (and I have to be

to review the output of the dealer’s

careful here with how I say this) work-

process and if they see something, they

My concern with such a plan is not only

manship quality level of the dealer.

should be competent enough to assist

Before everyone’s heads explode with

the dealer with making recommenda-

a (explicative) what are you talking

tions for continuous improvement. The

about it doesn’t assess the level of

thing I want to be clear and cautious

quality workmanship? Let me explain.

about is that any review of workman-

The Audit program is in place to verify

ship by an auditor is not meant to be

the dealer’s adherence to the QAP

a statement of the dealer’s overall

Rules, more precisely to verify the dealer

outgoing quality level. To do that there

is compliant with the QAP Program

would need to be a lot more sample

Rules, section V. Let me repeat that. The

data points collected and analyzed in a

Audit program is in place to verify the

statistically controlled manner.

dealer’s compliance with the QAP Rules.

As this is straight talk, I must be honest

improvement? Absolutely! And with the

Without going through every rule again,

here. I have been challenged recently

QAP revitalization project that is on-go-

in short, they include if the dealer:

about this very subject. I was asked, why

ing in 2018 we will head down the path to making these incremental improve-

would this be cost prohibitive to the association (membership fees would need to be dramatically increased to cover all the new auditor’s salaries) but also it would add a lag-time to deliveries. It is for these reasons that we take a step back and ask ourselves, what do we want QAP to do. I think QAP is doing great things, can it be improved? Absolutely! Can we take measures to allow the collection of inspection (or defect) data by our dealers to help foster continuous

•

Has the proper level of insurance

can’t our audit program be one that can

•

Is properly labeling vehicles

assess a dealer’s quality level? The sim-

ments which will continue to further

Has scales and is using appropri-

ple answer is “it can!!” - if we want it to.

strengthen QAP. I assure you of that!

ate and calibrated tools

Given our existing dealer structure,

To summarize, the Quality Assurance

Has a ADA compliant facility

we would need to assign an auditor

Program is designed to equip the

that allows client accessibility

to each dealer location. We have over

dealers with the appropriate tools and

•

Is providing 24/7 service

three-hundred and twenty locations

processes to be capable of yielding a

•

Is performing Final Inspections

and I think we could position some of

positive outcome for the customer. The

•

Is maintaining customer files

the auditors to a geographical area

audit program is designed to verify

•

Is performing weight analysis

where they could be capable of be-

that the dealer is maintaining compli-

•

Has only certified technicians

ing assigned to 2-3 stores. That being

ance with the QAP Rules, and QAP

performing installs

the case, we would need to employ

does not take the place of a dealers

As you can see these are the pillars

about one-hundred and fifty auditors

internal Quality Control.

of our Quality Assurance Program.

who would use sampling plans based on the dealer’s throughput that would

In conclusion, I hope I could clarify for

Did you notice nowhere did it say the audit checked for hardware tightness,

randomly select installs to be taken

proper routing of wires, or any other

aside before delivery to the customer

‘workmanship’ related items? The rea-

for a full inspection. The data would

son for that is because the quality of

be collected, analyzed, and a quality

workmanship is borne by the dealer.

metric for each dealer could be estab-

• •

Now I can hear some asking, but Chuck, the auditors ask to look at equipment we have in shop during an audit, what

38

“

Inspection with the aim of finding defects is too late,

NMEDA Circuit Breaker

lished that could then be used to drive continuous improvements at the dealer and throughout the dealer population.

I would love to have something like this

you what QAP was designed to achieve, what the scope of the audit program is, and express that quality control is the responsibility of the dealer. If you have any questions regarding this article or want further clarification, please give me a call. I would be more than happy to answer any questions you may have.

---

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Winter 2018

39

GUIDELINES GROUP TALK

Introduction The NMEDA Guidelines are a “living document” and are updated regularly to reflect changes in the industry. To make this living document come alive for your Service Department Team we suggest you take a single Guideline or a section of the Guidelines and use the Discussion Question Guide below as a part of your weekly team meetings.

This cooperative-style learning exercise is in practice by some of our Dealer members. We suggest you adopt it too and realize the benefit of a more engaged and better informed workforce.

NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION - GUIDELINES

35 REDUCED EFFORT BRAKING SYSTEM NMEDA Classification: High Tech* Revised January 19, 2012

Purpose To outline the intended use and required function of Reduced Effort Braking System.

Scope The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation procedures; the more stringent will prevail.

Definition (See Appendix C) Paid Advertisement

Requirements 35.1 Reduced effort braking is a modification to the OEM power assistance system that decreases the amount of effort required to depress the brake pedal. The amount of reduction is classified as either “Low Effort” or “Zero Effort”. Low effort is a modification that reduces the braking effort to 7-11 pounds of force applied on the brake pedal. Modifications shall comply with SAE J2671. A zero effort modification reduces the braking force to below 7 pounds of force applied on the brake pedal. The level of reduced effort braking will be determined and specified by a Driver Rehabilitation Specialist. *NOTE: NMEDA classifies this type of system as high tech, since a back-up unit is required, and back-up units meet the NMEDA definition of a high tech device.

40

NMEDA Circuit Breaker

A Complete Discussion Guide for Your Service Department Team Meetings!

NMEDA Guideline 35 “Reduced Effort Braking System” in Plain English Purpose: The purpose of the reduced effort braking system guideline is to focus on the important items to consider when changing, modifying, or altering a braking system from its OEM configuration. Compliance and safety are of the utmost importance, one way to comply is to use a vendor supplied certified product. Mobility dealers should be aware there may be liability issues in case of accident(s) resulting in personal injury and / or property damage.

Scope: The NMEDA Guidelines are intended for use by the mobility equipment industry.

NMEDA Guidelines do not supersede federal, state or provincial laws and guidelines or mobility equipment manufacturers’ installation procedures. Individual mobility companies may also have their own preferred policies and procedures, the more stringent will prevail. The information in this guideline provides awareness and possible implications when working on a vehicle’s braking system.

Definitions: •

Backup System: A reserve or substitute source of energy in the event of a failure

Try This Plan: STEP-BY-STEP GUIDE FOR SERVICE DEPARTMENT TEAM MEETINGS --------------------------1.

Read the Guideline(s) out loud to your Service Department during your team meeting.

2.

Ask the Discussion Questions (when provided) one by one and let your team discuss openly.

3.

Keep your entire team engaged and thinking by

in the primary equipment.

asking open questions

•

Booster: An auxiliary device for increasing force, power, pressure or effectiveness.

that can’t be answered

•

Low Effort Braking: A modification to the OEM power brake system that reduces

with just “yes or no.”

pedal effort approximately 50%. (See Reduced Effort Braking.)

•

Minimal Effort Braking: A modification that reduces the brake control (e.g. pedal, hand control) force to below 7 foot-pounds.

•

Reduced Effort Braking: A modification to the OEM power brake system that reduces pedal effort. This term includes both low effort brake systems and zero effort brake systems. (See Low Effort Braking. See Zero Effort Braking.)

•

Zero Effort Braking: A modification to the OEM power brake system that reduced

4.

Try to act on or implement any good ideas your team produces and reward them, if appropriate.

pedal effort approximately 95%. (See Reduced Effort Braking or Low Effort Braking.)

•

FMVSS/CMVSS: Federal Motor Vehicle Safety Standards - Regulations to which manufacturers of motor vehicle and equipment items shall conform and certify compliance.

US Standards: www.nhtsa.dot.gov/cars/rules/standards 1-888-327-4236 Canadian Standards: http://laws-lois.justice.gc.ca/eng/regulations/C.R.C.,_c._1038/ 613-990-2309

•

Make Inoperative Exemption: NHTSA prohibits companies from rendering inoperative vehicle features that affect the compliance of the vehicle to motor vehicle safety standards. Due to the nature of our business, the make inoperative prohibition has been amended to allow modifications of some vehicle components/systems covered by FMVSS. The exemptions are very specific and are not to be considered all-encompassing and usually apply only to certain portions of the respective Federal Motor Vehicle Safety Standard (FMVSS). Penalties for failing to adhere to exemption are severe, up to and including civil liabilities. Most modifications will need to have a Make Inoperative disclosure form filled out and a label affixed to the vehicle. There will be very few instances when a form is not required.

•

OEM: Original Equipment Manufacturer.

Continued on next page Winter 2018

41

GUIDELINES GROUP TALK (cont.)

•

Original Equipment Manufacturer (OEM): A vehicle manufacturer who performs all manufacturing operations on a motor vehicle up to the point that the vehicle is certified as complying with all applicable Federal Motor Vehicle Standards. (Most commonly referring to Ford, GM, Toyota, Chrysler, etc.)

•

Shall: Required or compelled that there be no deviation.

•

Aftermarket: Components used to modify a motor vehicle after the vehicle is purchased from the OEM.

•

Alter: To add or remove a permanently attached component or change the function of such a component in a vehicle prior to its first purchase for purposes other than resale.

•

Alterer: A company that alters a completed vehicle and recertifies it.

•

Should: Advised. Implies noncompliance with the specific recommendation is permissible, variations acceptable.

•

Certified Driver Rehabilitation Specialists (CDRS): An individual who has obtained the necessary knowledge base and experience in the field of driver rehabilitation and who has successfully obtained and maintained certification.

•

High Technology (“High Tech”) Devices: Those that meet the following conditions: 1) Devices capable of controlling vehicle functions or driving controls, and 2) operate with a designed logic system or interface or integrate with an electronic system of the vehicle. An interlock that interfaces with a logic system via a splice connection is classified as high tech; plug and play is considered low tech.

High Tech Examples: Primary driving control examples: A) power accelerator / brake systems; B) power park brake integrated with a power accelerator or brake systems; C) reduced effort steering systems; D) horizontal steering system; E) reduced effort brake systems; F) backups for primary controls.

Secondary driving control examples: A) remote panel or switch array interfacing with OEM electronics; B) wiring extension for OEM electronics; C) power transmission shifter.

Requirements: 35.1 Reduced effort braking is a modification to the OEM power assistance system that decreases the amount of effort required to depress the brake pedal. The amount of reduction is classified as either “Low Effort” or “Zero Effort”. Low effort is a modification that reduces the braking effort to 7-11 pounds of force applied on the brake pedal. Modifications shall comply with SAE J2671. A zero effort modification reduces the braking force to below 7 pounds of force applied on the brake pedal. The level of reduced effort braking will be determined and specified by a Driver Rehabilitation Specialist (DRS). The modification usually requires removing the brake booster from the vehicle, sending it to a qualified vendor for the modification, then re-installing the booster. Re-installing the booster should be the reverse of removal. A thorough inspection and test drive should be performed when complete. A backup braking system is also required to be installed.

SAE J2671: A special class of automotive adaptive equipment which consists of modifications to the power brake booster systems provided as original equipment of motor vehicles. These modifications are generically called “Reduced Effort Power Brakes” (REPB) The purpose of the modification is to lower the amount of driver effort required to apply the brakes. Retention of reliability, ease of use and maintainability for disabled drivers, passengers, and the general public is of primary concern. Reduced Effort Power Brake modifications should be qualified by the tests referenced in the Recommended Test Procedure. The tests set forth in that procedure should be applied, and failure of a Reduced Effort Power Brake modification to meet those tests should disqualify the modification from the claim of meeting the specifications of this Information Report. Because this is an Information Report, the numerical values for performance measurements presented in this report and in the accompanying Test Procedure, while based upon the best knowledge available at the time, have not been validated by a testing of the Test Procedure. *NOTE: NMEDA classifies this type of system as high tech, since a back-up unit is required, and back-up units meet the NMEDA definition of a high tech device.

42

NMEDA Circuit Breaker

NMEDA____________________

Advocating Automotive Mobility _____________for Your Clients

Learn About Mobility Solutions and Earn CEU Credits for Free Advocating Automotive Mobility for your Clients: Driver Rehabilitation and Automotive Mobility Solutions Course (AAM) The National Mobility Equipment Dealers Association (NMEDA) is offering an introductory level online CE course to help healthcare professionals understand automotive mobility solutions for patients with disabilities. By learning about automotive vehicle modifications, health professionals will be able to suggest options for caregivers or patients who want to drive but need accommodations. Topics covered include learning about the importance of Mobility and Related Services, Driving as an Instrumental ADL, Diagnosis, Assessment, and 5 Real-life Case Studies.

NMEDA's AAM Course is: • Offered online, for your convenience • AOTA,

ADED, CCMC pre-approved for .15 CEU (1.5 Contact Hours)

FREE

FOR ALL ATTENDEES

Sign Up Online At www.NMEDA.com/CEU For more information and the direct course link, access through the Healthstream® Learning Center or contact NMEDA at learning@NMEDA.org or

813.264.2697.

Winter 2018

43

EDUCATION & TRAINING REPORT

Be Your Company’s Learning Advocate: Understand Various Adult Learning Styles

H

ave you ever wondered how

adults learn. Each adult learner in an

training session evaluation

audience or training group takes in,

forms for a single trainer can

processes, and applies new knowl-

come back so diverse in their ratings

edge and skills in a unique combina-

and comments? The trainer seemed

tion of preferences. Each person at

to be a great addition to building

the front of the room, whether rookie

Technical or Sales skills, and while a

or seasoned trainer, has his or her

majority agreed, a significant number

own preferred ways of learning as

of participants were either indiffer-

well. And even you, the reader, have

ent or were quite negative about the

your own preferred learning styles.

value of the training.

The scenarios mentioned above

Or how about this? You have found

likely occurred because the trainers

someone you think is the perfect

delivered content in just one or two

trainer either within your organization

ways, meeting the needs of only part

or an external consultant. He or she

of the training group. Unless they

and training opportunities?

knows how to engage an audience

are skilled in providing a variety of

and uses small groups and learning

learning methods in a single class,

Send your questions or ideas to

exercises. A few people sit quietly in

content leaders will default to their

learning@nmeda.org or call the

the back of the room and watch, or

own preferred style. It’s where they

NMEDA offfice at (813) 264-2697.

perhaps check their phones repeat-

feel most comfortable, and perhaps it

edly or even leave the session before

is the only way they know how to de-

it’s over. Evaluations show those that

liver learning, for two likely reasons.

stayed either loved it or hated it;

It’s either due to comfort with their

there’s no middle ground.

own style (realized or not), and/or

What’s going on here?

they simply don’t know about other

Peter Lucas

Chief Learning Officer Would you like to see more targeted training for your employees? Have questions about NMEDA’s current education

“

In truth, what’s going on here is really something fundamental about how

Regardless of your own personal preferences, being able to consider the variety of learning preferences within your company is crucial to continued growth and business success.”

44

NMEDA Circuit Breaker

options; their chosen method is what learning experiences have always looked like for them.

Adults learn in many ways. Every adult learner, while having a dominant preference, learns best in some combination of styles. Regardless of your own personal preferences, being able to consider the variety of learning preferences within your company is crucial to continued growth and business success.

Whether your role at your company

The process begins with understand-

clearly answer the question “what

is to provide training, be trained, or

ing the people who will be in the

should we know or be able to do

manage training the most critical task

audience: the learners.

when the training session is over?”

is to be the learner’s advocate, ensur-

Know your company’s learning needs.

Use action verbs to describe those

ing that your training program participants are getting what they need or ensuring that you yourself are getting your professional development needs met so you can grow and contribute to your company’s business success.

What does your company already know how to do well? What do you need to know to reach your business objectives? What’s most important to

results; words like understand, learn, and know are not observable and thus don’t qualify. Think about the results that should take place if your learning

you? Recognize that your company is

objectives are achieved.

comprised of many different learn-

Know how success will be evaluated.

You may have heard of ADDIE, a well-

ing styles; so there is no “one size fits

In tandem with writing down learning

documented model for instructional

all” for learning. If you are manag-

objectives, you should be thinking

design that in one form or another

ing learning, avoid asking staff what

about how you will know whether

is the basis for all effective adult

topics they want; ask instead what

those objectives are achieved. In

learning opportunities. ADDIE stands

knowledge they need to do their jobs

other words, how will you know if

for Analysis, Design, Development,

better or more effectively.

you have had a successful learning or

Implementation, and Evaluation.

Know individual employee learning

training session? Can you quantify /

In other words, effective learning

needs. If you are tasked with orga-

initiatives at your company can be

nizing learning at your company get

realized by identifying and analyzing

creative; find ways to make learning

learning gaps, designing a plan to

part of your organizational DNA. What

address those deficiencies, develop-

opportunities exist to gather “intelli-

ing and implementing the learning

gence” about your company’s learning

plan and then evaluating the learning

needs, either formally or informally?

results using quantitative and qualita-

Where do they get their learning?

tive indicators.

What does that entity offer that you

will reach your business objectives.

don’t? Could you partner with a con-

Guide the process. Finally, get to

sultant? Where do they learn best: in

know the learners you manage and

the office at a desk, in the shop hands-

their needs. Assume that every

on or at a third-party location?

learning-style preference will be on

While you may not formally go through each one of these steps for every training program or session you organize or take part in, keeping the ADDIE process in mind as you

Know what you want to accomplish.

plan will make learning opportuni-

Identify learning objectives for every

ties at your company more effective

training session and every other

and help you be a better learning

learning opportunity you offer or take

advocate. While ADDIE elements may

part in. At the very least, have a sense

change depending on the project and

of what you want a given learning

who is designing the learning oppor-

opportunity to accomplish. In most

tunity, the cardinal rule is that analy-

cases, you should write down your

sis and evaluation are never omitted.

learning objectives before you begin a

It’s crucial to aim at learning needs

learning initiative or approach a sales

at your organization and measure

trainer or third-party consultant. It’s

results. Effective learning is a process.

important to be able to simply and

Follow us!

observe measurable improvements as a result of the time invested?

Can you trace direct or indirect ROI values back to the training or learning session? Remember your role is to advocate effective learning at your company whether it’s for you, coworkers or others so that your team

your team and plan accordingly. Try to use a variety of delivery methods: mini-lecture, small group activities, full-group discussions, E-learning, Hands-on simulations, and others.

Using several learning methods in any given training session will help to ensure every single learner at your company is “spoken to” in the way he or she prefers. To advocate learning at your company it might even mean stepping out of your own learning comfort zone at times!

---

Facebook: Look for “National Mobility Equipment Dealers Association (NMEDA)” Twitter: @NMEDAcom (http://twitter.com/NMEDAcom)

Winter 2018

45

INDUSTRY ADVISOR

CMVSS 226 Request for Interpretation

By Harry G. Baergen, CET

Subject: CMVSS 226 Ejection Mitiga-

NMEDA CRP Coordinator

tion, request for interpretation

T Harry G. Baergen, CET

his follows a previous article,

As you may be aware, I coordinate

“Canada Adopts FMVSS 226

the Compliance Review Program

…,“ published in the Summer

(CRP) for my client the National

2016 Circuit Breaker / Volume 23 /

Mobility Equipment Dealer Associa-

Issue 3. Since that article was first

tion (NMEDA). In the adaptive vehicle

circulated, NMEDA members have

industry, vehicles such as the Chrysler

been asking questions about cer-

Pro-Master and the Ford Transit are

tain parts of the new Canada Motor

becoming popular vehicles for up-

Vehicle Safety Standard (CMVSS/

fitting to transport persons with dis-

TSD) 226, Ejection Mitigation. The

abilities. This is generating questions

standard, which will become a full

about regulations, specifically, in this

requirement by September 01, 2018,

case, CMVSS 226, Ejection Mitigation.

NMEDA CRP Coordinator

in both countries, will require cur-

Harry Baergen was previously the

window seats in all vehicles under

Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program (CRP) Coordinator for NMEDA.

tain airbags in the first three rows of 4,536 Kg (10,000 lbs.) GVWR. The airbags must remain inflated for six seconds to protect occupants during a rollover.

CMVSS 226 S(4) states that if one side of a vehicle has an outboard seating position equipped with a seat that has been modified for a disabled person, that side of the vehicle does not need to conform to TSD 226, if the vehicle bears a label (alterers

If you have any questions about the

The only difference between the

label) referred to in paragraph 9 (1)

contents of this article, or about

U.S. FMVSS 226 and the Canadian

(c) of the regulations, and a label

the NMEDA CRP, contact Harry

CMVSS 226 is that the Canadian

stating, “The X side of this vehicle has

Baergen at (778) 888-2210.

standard exempts adaptive vehicle

been modified for a disabled person

alterations. However, it is the am-

and CMVSS 226 – Ejection Mitigation

biguous exemption wording in the

– does not apply to this side of the

Canadian standard that was raising

vehicle.” Section (5) goes on to state

questions. Therefore, several months

that if the vehicle has a modified seat

back, NMEDA submitted a request for

on both sides the entire vehicle need

interpretation to Transport Canada,

not conform to CMVSS 226.

“

exactly as follows:

...It is the ambiguous exemption wording in the Canadian standard that was raising questions.”

I assume that the whole side of a vehicle is affected by the modification of one seat, because the curtain airbags along the side would likely be connected in series.

Here are the questions I have been receiving: 1.

The standard talks about a modified seat, but the label wording indicates a modified vehicle.

46

NMEDA Circuit Breaker

INDUSTRY ADVISOR (Cont.)

Which would apply?

2. Does the exemption apply to a vehicle completed from an incomplete vehicle?

3. Does the exemption apply to a cargo van up-fitted with a dropped floor and several wheelchair tie-downs along with one or two attendant seats that may

The word ‘’vehicle’‘ on the label

Although the response from Trans-

is to indicate, for example, ‘’The

port Canada is signed by an en-

left side of this vehicle has been

forcement officer, it was written to

modified for a disabled person,

and channeled through the Chief of

and CMVSS 226 – Ejection Mitiga-

Enforcement. The response means

tion does not apply to this side of

that when altering a vehicle, such as

the vehicle.”

a Pro-Master, in Canada, by dropping

2. Does the exemption apply to a vehicle completed from an in-

have an adjacent window? Any

complete vehicle?

seat installed by the up-fitter

Yes.

would be considered modified to compensate for the wheelchair

3. Does the exemption apply to

the floor, adding or altering seats with adjacent windows, adding windows, etc., for the purpose of altering the vehicle for adaptive transportation, curtain airbags need not be added and/or may be disabled if it

a cargo van up-fitted with a

does not affect other airbags in the

dropped floor and several wheel-

vehicle. This is with the condition that

chair tie-downs along with one

the required labels are affixed. The

or two attendant seats that may

wording for these labels and other

what is considered “a seat that

have an adjacent window? Any

details can be found in the stan-

has been modified for a disabled

seat installed by the up-fitter

dard itself or in the previous Circuit

person”?

would be considered modified to

Breaker article referred to above.

accessibility (dropped floor) of the vehicle.

4. Tied in with question number 3,

I have spoken with Anthony Jaz of your group, the standards development engineer who is responsible for CMVSS 226, Ejection Mitigation, regarding possible ambiguity in the standard. Anthony suggested that he would rely on the wording of the label, but that I contact the enforcement group for an interpretation. The standard comes into effect on September 01, 2018 and the industry is anticipating an interpretation of this standard for vehicle models presently in the design stage for the next few model years.

Thank you in advance for your attention to this matter, Harry G. Baergen, CET Transport Canada has since respond-

compensate for the wheelchair accessibility (dropped floor) of the vehicle.

Yes. 4. Tied in with question number 3, what is considered “a seat that has been modified for a disabled person?”

A seat that has been modified for a disabled person, or, A seat that has been modified to compensate for the fact that the vehicle has been altered for people with disabilities, like a seat that has its base modified to compensate for the fact that the floor of the vehicle has been dropped for wheelchair accessibility.

Please note that the exemption applies only to new vehicles altered in Canada or to new Canadian vehicles altered in the U.S. for export to Canada. Companies altering new vehicles in the U.S. for the U.S. market will have to exercise design caution in the case of OEM window vehicles that may already be equipped with curtain airbags. When altering cargo vans by adding seats and windows, curtain airbags that comply with F/ CMVSS 226 may have to be added, beginning September 01, 2018. Also, modifiers (dealers) of used after-title vehicles in the United States will have to be careful not to render inoperative curtain airbags, because Title 49 CFR Part 595 “make inoperative exemptions” that applies to modifiers

ed entirely in NMEDA’s favor, exactly

Sincerely,

does NOT provide exemptions for

as follows:

[Signed by,]

FMVSS 226, Ejection Mitigation.

Mr. Baergen,

Regulatory Enforcement Officer

Questions may be forwarded to the

Here are our answers to your questions:

Motor Vehicle Safety

1.

Transport Canada

The standard talks about a modified seat, but the label wording indicates a modified vehicle.

Government of Canada

NMEDA office or to the NMEDA CRP Coordinator.

---

Which would apply?

Winter 2018

47

The NEXT GENERATION Electronic Left Foot Accelerator

Technology Des igned to Help

The NEXT GENERATION of left foot accelerators has arrived.

This paradigm shift in SAFETY now requires the driver to activate the left pedal prior to each use. In addition, a separate key is required to transfer function to the left accelerator pedal. There is no need to remove the device or engage a lockout system. The system always defaults to the right side accelerator pedal. This safety feature is important when other family members need to drive or when the vehicle is being moved by someone else such as a valet or service technician. Veigel has specifically designed the Electronic Left Foot Accelerator (ELFA) for safe frequent driver change with the upmost ease.

We use only OEM proven circuits and accelerator pedals to ensure the highest quality and reliability of the entire system.

If your mobility equipment dealer is concerned about installing left foot accelerators due to insurance or liability concerns, the Veigel ELFA may be the solution.

sales@veigel-na.com

48

NMEDA Circuit Breaker

(800) 488-7688

www.veigel-na.com

NMEDA MANUFACTURER MEMBERS Ace Mobility LLC 9850 East 30th Street Indianapolis, IN 46229 317-241-2444

E.Z. Lock 2001 Wooddale Blvd.

Baton Rouge, LA 70806 225-214-4620

Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 506-859-8591

Revability 8105 Big Lake Road Clarkston, MI 48347 248-620-4200

Adaptive Mobility Systems 2072 N. Bibb Drive Tucker, GA 30084 770-674-0776

FCA US 1000 Chrysler Dr. Auburn Hills, MI 48326 800-255-9877

Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 800-243-4051

Savaria Vehicle Group 2 Walker Drive Brampton, ON L6T 5E1 905-799-5545

Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419

Ford Motor Company 777 Woodward Avenue, Ste 500 Detroit, MI 48226 313-202-6342

Alfred Bekker Ltd. Kellythorpe, Driffield East Yorkshire, YO25 9DJ, UK 44-0 1377-2417

FR Conversions, Inc. 1231 Tech Court Westminster, MD 21157 410-946-1700

AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 877-506-3770

Freedman Seating Company 4545 W. Augusta Blvd.

Chicago, IL 60651 773-524-2440

AOI Electrical 9650 East 148th Street Noblesville, IN 46060 800-480-6680

General Motors Corporation 100 Renaissance Ctr. MC482-A20-B98 Detroit, MI 48265 313-667-8682

Nissan North America, Inc. 39001 Sunrise Drive Farmington Hills, MI 48331 248-488-4862

Golden Mobility & Rehab 3150A Faithfull Avenue Saskatoon, SK S7K 8H3 306-242-9060

Nor-Cal Vans, Inc. 1300 Nord Avenue, Suite 125 Chico, CA 95926 866-892-0150

Guidosimplex SNC Via Podere S. Giusto 29-00166, Roma, Italy 066-152-8005

Pride Mobility Products Corp.

182 Susquehanna Avenue Exeter, PA 18643 570-655-5574

AT Conversions 3901 Commerce Park Drive Raleigh, NC 27610 855-324-3085 B & D Independence 1024 Empire Street Mt.Carmel, IL 62863 618-262-7117 BraunAbility P.O. Box 310 Winamac, IN 46996 800-843-5438

Harmar Mobility 2075 47th St. Sarasota, FL 34234 800-833-0478

Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 262-953-5396

Howell Ventures Ltd. 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289

Crescent Industries 191 Washington St. Auburn, ME 04210 207-777-3500

KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 408-773-0219

Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 818-782-6793

Mahadev Metal Works Unit 124, 125 - 11071 Bridgeport Rd. Richmond, BC V6X 1T3 604-270-3317

Mercedes-Benz USA 8501 Palmetto Commerce Pkwy.

Ladson, SC 29456 404-710-0176 Mobility Lift Accessories, Inc. 3825 Investment Lane #8 West Palm Beach, FL 33404 561-222-8056 Move Mobility, Inc. 465 Lucas Avenue WInnipeg, MB R3C 2E6 204-783-8267

Toyota Motor Sales, USA, 19001 S. Western Ave. H205 Torrance, CA 90509-2714 310-468-0469 Transfer Flow, Inc. 1444 Fortress St. Chico, CA 95973 530-893-5209 TT Dynamics 44993 188th Street Hayti, SD 57241 605-868-8283 Vantage Mobility International 5202 S. 28th Place.

Phoenix, AZ 85040 800-348-8267 Veigel North America, dba Mobility Products Design 51277 Celeste Drive Shelby Twp, MI 48315 586-843-3816 Wells-Engberg Co., Inc. 202 Second Street Kewaskum, WI 53040 800-642-3628

Prime-Time Specialty Vehicles, Inc. 56616 Elk Park Dr. Elkhart, IN 46516 574-293-9191 Q’Straint / Sure-Lok 5553 Ravenswood Rd., #110 Ft. Lauderdale, FL 33312 954-986-6665 Revability 1655 Wall St. Salina, KS 67402 620-314-3053

Winter 2018

49

NMEDA ASSOCIATE MEMBERS ASSOCIATES ____________________________

ALABAMA Lou Klein 8933 Green Chase Drive Montgomery, AL 36117 941-726-2220 Josh Forsman 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Nathan Furris 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Tracey Kennedy 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Stephen Williams 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Brandon Adamson 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Chris Adkison 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Craig Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Cedrick Wallace 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Joseph Kennedy 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Jennifer Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 ____________________________

ARIZONA Carol Blanc, OTR L CDRS 755 E. McDowell Rd. Phoenix, AZ 85006 602-521-3072 Jason Strowmatt 1414 W. Broadway #218 Tempe, AZ 85282 713-446-4628 Jennifer Nordine 1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331

50

NMEDA Circuit Breaker

Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 480-598-2383 ____________________________

CALIFORNIA Tom Matson 1020 Aileen Street Lafayette, CA 94549 925-299-1039 Patricia Kosta 29093 Cobblestone Nuevo, CA 92567 800-720-3132 Paul Cooper P.O. Box 641 Montebello, CA 90640 323-855-1502 Simon Tisminesky 21801 South Western Avenue Torrance, CA 90501 814-594-4528 Brian Burke 21809 South Western Avenue Torrance, CA 90501 Lula Capuchino 3601 Marconi Ave. Sacramento, CA 95821 916-481-1300 Adam Grossman 2195 Larkspur Ln. #203 Redding, CA 96002 530-232-3260 Gregory Paquin 5140 Florence Ave., Unit C Bell, CA 90201 323-326-1383 Frank Boutelle, DRS/DI/DE 22691 Norbert Street Perris, CA 92570 951-515-5125 Marcus Norton 1599 Broadway Ave. #337 Atwater, CA 95301 669-225-0063 Warren Vinzant 2419 Irma Way Castro Valley, CA 94546 510-317-1775 Stanton C. Saucier 6175 Melvin Avenue Tarzana, CA 91356 818-614-6149 Mike Zieman 3220 E. 59th Street Long Beach, CA 90805 562-272-7241 Penny M. Anders 1641 Borana St. San Diego, CA 92111 858-565-2437

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COLORADO Barry Doyle 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218 Colleen Knoll 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218 Tiffany Heck 3425 S. Clarkson Street Englewood, CO 80113 303-789-8237 Sarah Davidson 3425 S. Clarkson Street Englewood, CO 80113 303-789-8117 Jan Miller, OTR CDRS 505 Humboldt Street Denver, CO 80218 720-236-8283 ____________________________

CONNECTICUT Myra Scott 55 Farmington Ave., 12th Floor Hartford, CT 06106 860-424-4863 ____________________________

FLORIDA Lisa Crisalli 3936 SE 20th Ave Keystone, FL 32656 352-339-2039 Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 305-770-0747 Dave Krieger 9315 Hunters Park Way Tampa, FL 33647 800-738-9967 Eilif L. Olesen 7325 Norwich Lane Clearwater, FL 33764 727-424-7485 Rod Synovec 219 Ashley Road Mascotte, FL 34753 407-716-0465 Janet Gardner 18908 Adams Country Way Lutz, FL 33559 813-631-9700 Carlos Abella 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700 Ginger H. Le 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700

Glenn Gullo 5914 Jet Port Industrial Blvd.

Tampa, FL 33634 813-890-8809 Lou Klein 22519 Front Beach Rd. Unit 127 Panama City Beach, FL 32413 941-726-2220 Stephen Sundarrao 4202 E. Fowler Ave ENB 118 Tampa, FL 33620 813-974-5346 Lori Grismore, OTR/L 4001 E. Fletcher Ave. Tampa, FL 33613 813-396-0728 ____________________________

GEORGIA Rajesh Pagadala 3586 Riverside Drive Macon, GA 31210 478-279-1885 Matt Abisamra 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7722 Dan Allison, MS OTR/L 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7763 John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7720 James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 404-367-1296 ____________________________

IOWA Bill Siebert 56504 Gillen Avenue Glenwood, IA 51534 402-679-4058 Jeff Kromrie 6000 E. University Pleasant Hill, IA 50327 515-285-1000 Beth Stanek 1111 West San Marnan Drive Waterloo, IA 50701 866-550-4551 ____________________________

ILLINOIS Anne Hegberg 26 W. 171 Roosevelt Road Wheaton, IL 60187 630-909-6080

NMEDA ASSOCIATE MEMBERS Vince Bunetic 725 N. Belt West Swansea, IL 62226 866-366-7173 James Wooldridge 500C South Lewis Lane Carbondale, IL 62948 618-453-2331 Stephen Kedzuf 10 N. Locust Dr., Ste 7 Manteno, IL 60950 800-506-8960 Brian Hinchman 1475 E. Woodfield Road Schaumburg, IL 60173 770-754-7339

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KENTUCKY

MICHIGAN

Brian Iadarola, OTR/L, CDRS 3937 Central Avenue Louisville, KY 40218 502-893-0050

Kristi Fleming 500 Woodward Avenue Detroit, MI 48226 313-656-6056

Weaks McKinney-Smith 10531 Timberwood Cr. Suite E Louisville, KY 40223 502-855-4783

Jenna Lee Kirkton Nikki Simmons 500 Woodward Avenue 4305 Spring Valley Dr. Detroit, MI 48226 Olive Branch, MS 38654 313-656-6772 901-734-7472 Jan Jonkheid ____________________________ 2885 Sanford Ave. SW 41693 Grandville, MI 49418 MISSOURI 888-959-6198 David Adams Akbar Farahani 334 Buckington Street 1133 E. Maple Road St. Peters, MO 63376 Troy, MI 48083 636-294-1762 248-729-3010 Mike Flotken Patrick Zeiser 4 Kingston Manor 4965 E Beltline Ave NE, Ste 300 St Louis, MO 63124 Grand Rapids, MI 49525 314-873-6814 616-447-2293 ____________________________ George Hicks NEW JERSEY 4345 Teal Road Petersburg, MI 48270 Gene Morton 734-279-9345 1635 Marconi Road Wall Township, NJ 07719 Brooke Blower 732-539-5393 14001 Telegraph Road

MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 619-607-1142

INDIANA

Catherine I. Greene OTR/L, CDRS 1165 Narrow Lane Lexington, KY 40517 859-797-6889

Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 317-660-6506

Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 859-351-6612

Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 800-841-4938

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Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 317-466-1000 Suzanne Hardesty-Pritchard 4740 Kingsway Drive Indianapolis, IN 46205 317-721-8636 Russell Schimmell, OTR CDRS 3701 Bellemeade Avenue Evansville, IN 74414 812-492-0645 Susan Fassett, CDRS, COTA 111 W. Jefferson, Suite 100 South Bend, IN 46601 574-647-2600 Carin Mitchell 111 W. Jefferson Blvd. Suite 100 South Bend, IN 46601 574-647-2202 Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 317-879-8940 Angela N. Montgomery P.O. Box 8978 Ft. Wayne, IN 46898 317-764-9032 Robin R. Strup, CDRS/COTA P.O. Box 8978 Ft. Wayne, IN 46898 260-494-0131 Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 260-417-8399

LOUISIANA Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 337-289-3004 Michael Shipp 711 South Vienna Street Ruston, LA 71270 318-257-4562 Michael Shipp 1340 Mitcham Orchard Road Ruston, LA 71270 318-245-7361 ____________________________

MARYLAND Elin Davis 4720 Montgomery Lane Bethesda, MD 20814 800-729-2682 Patrick DeNobrega 11311 McCormick Road Hunt Valley, MD 21031 443-798-7495 ____________________________

MASSACHUSETTS Tricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 781-329-6656 Eugene Blumkin 600 Washington Street Boston, MA 02211 617-204-3721 Cabot Smith 100 Newark Street Haverville, MA 01832 978-374-4530

Redford, MI 48239 313-531-7100 Danton Lloyd P.O. Box 241 Okemos, MI 48805 517-349-7990 Kelby Lloyd P.O. Box 241 Okemos, MI 48805 517-349-7990 Robert Reid, Ed. S P.O. Box 241 Okemos, MI 48805 517-349-7990 Micheal Bacon 2435 Knollview St. Wyoming, MI 49519 616-669-8700 Kerry Jones 26875 Church St. Edwardsburg, MI 49112 269-663-0226 Larry Schneider 2901 Baxter Road Ann Arbor, MI 48109 734-936-1103 ____________________________

MINNESOTA David Yount 559 Hwy 10 South St. Cloud, MN 56304 866-581-3922

Sherri Johnson 2040 Frontage Road South Waite Park, MN 58387 877-327-3533 ____________________________

MISSISSIPPI

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NEW MEXICO Phillip Holmes 2035 Corbett Dr. Las Cruces, NM 88001 575-521-1006 Andrew Schneider 5600 Valle Allegre Road NW Albuquequre, NM 87420 505-710-2861 ____________________________

NEW YORK Brian Burke 853 Broadway, Suite 2014 New York, NY 10003 862-686-0925 Royce Burns Sr. 258 Van Keuren Avenue Pine Bush, NY 12566 845-361-1244 Brian McLane 29 Rockefeller Blvd.

Rensselaer, NY 12144 518-426-8850 Gail Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753 Jurgen Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753

Winter 2018

51

NMEDA ASSOCIATE MEMBERS Pam Gabryel 1000 Elmwood Ave. Rochester, NY 14620 585-271-1894

Timothy P. Brant 1614 Debran Lane Johnstown, PA 15905 877-395-7011

Len Heimer 13010 IH 35 North San Antonio, TX 78233 210-477-8012

Raanan Zidile 1642 Coney Island Avenue Brooklyn, NY 11230 718-414-2457

Wesley Johnson 3960 Locust Grove Rd. Columbia, PA 17512 717-449-0089

James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 830-386-0446

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Lori Benner 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7444

Janell Reynolds 3374 S. Treadway Blvd.

Abilene, TX 79602 325-437-3350

Rick Shaffer 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7105

Loree Rowan 805 N. Glenwood Tyler, TX 75702 903-597-5656

Brenda Bennett 4202 Peach Street Erie, PA 16509 814-833-2301

Ken Webb 1475 Avenue S, Suite 304 Grand Prairie, TX 75050 800-886-4926

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Chad Strowmatt 11020 Katy Freeway. #217 Houston, TX 77043 713-858-1582

NORTH CAROLINA Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 336-697-7841 Mike Edwards 5501 Executive Center Dr. Suite 101 Charlotte, NC 28212 704-568-8804 Mike Savicki 17615 John Connor Rd. Cornelius, NC 28031 704-905-9628 Dexter Warren 2720 North Main Street Newton, NC 28658 828-464-9738 ____________________________

OHIO Paul Musso 111 Stow Avenue, Suite 103 Cuyahoga Falls, OH 44221 330-928-7401 Debbie Szelestey 116 N. Jefferson St., 4th Floor Dayton, OH 45402 937-224-3033 Douglas Morr 7001 Buffalo Parkway Columbus, OH 43229 614-888-4160 Chris Goebel VP 6150 Park Land Blvd.

Cleveland, OH 44124 800-233-9878

Bill Hayes 2011 Hampton Street Columbia, SC 29204 803-779-2011 Tom Pisor 2020 Old Mountain Creek Rd. Greenville, SC 29609 864-416-1180 Brigitte King, OTR/L, CDRS, CDI 701 Grove Road Greenville, SC 29605 864-455-4476 Kristen Coupland 1952 Staffwood Road Johns Island, SC 29455 203-910-7100 Tom Jackman 1410-C Boston Avenue West Columbia, SC 29170 803-896-6080

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Alan B. Simmerson CDRS 3602 Deerfield Drive Columbia, SC 29204 803-776-4000

OREGON

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Juan Gonzalez 8750 NE Emerson Street Portland, OR 97220 503-251-3865

TEXAS

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PENNSYLVANIA Amy Lane OTR/L, CDRS 3600 Forbes Ave. at Atwood Suite 3010, Forbes Tower Pittsburgh, PA 15213 412-864-3068

52

SOUTH CAROLINA

NMEDA Circuit Breaker

John Caruso 10333 Garland Road, Unit A Dallas, TX 75218 214-673-8910 Stephanie Cutlip 604 Hwy. 290 W., Suite 202 Brenham, TX 77833 979-337-5714 Benjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 210-347-5006

Lance Bullard 3135 TAMU College Station, TX 77843 979-845-6153 Kelly Anderson 24410 Norchester Way Spring, TX 77389 713-794-7243 Lou Dienhart PO Box 2106 Pfluerville, TX 78660 512-585-5911 ____________________________

UTAH Andrew Fuhriman 2872 S. West Temple Salt Lake City, UT 84104 901-791-4567 Kevin Christensen 1595 West 500 South Salt Lake City, UT 84115 801-887-9532 ____________________________

VIRGINIA Jennifer Saylor 2239K Tacketts Mill Drive Woodbridge, VA 22192 703-497-0333 Kevin Knable 1685 Anderson Highway Powhatan, VA 23139 804-594-7209 Craig Baker 7400 Midlothian Richmond, VA 23225 804-918-9601

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WASHINGTON Jim Speer 23632 Hwy 99 F-130 Edmonds, WA 98026 425-922-0990 ____________________________

WEST VIRGINIA Diane E. Sanders CDRS #10 McJunkin Road Nitro, WV 25143 304-760-7151 ____________________________

WISCONSIN Tim Schermetzler W. 7366 Flambeau Point Road Ladysmith, WI 54848 715-532-0327

CANADA ____________________________

BRITISH COLUMBIA Dean Robertson 3405 W 31st Avenue Vancouver, BC V6S 1X6 Canada 604-263-5218 Harry Baergen 1841 Swan Road Tsawwassen, BC V4M 0A8 Canada 778-888-2210 Melody Chamberlain PO Box 10054 RPO Hart Prince George, BC V2K 5Y1 Canada 250-612-1567 Lisa Kristalovich 4255 Laurel Street Vancouver, BC V5Z 2G9 Canada 604-734-1313 Larry Bowen PO Box 78095 Northside RPO Port Coquitlam, BC V3B 4X5 Canada 604-996-4893 cell ____________________________

MANITOBA Paul Murphy 6668 9 Hwy Selkirk, MB R1A 4G2 Canada 866-994-6559

NMEDA ASSOCIATE MEMBERS Kevin Cameron 1981 Plessis Road, Bldg A Winnipeg, MB R2C 5C7 Canada 204-985-8770

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QUEBEC

NEW BRUNSWICK

Kristian Thivierge 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 Canada 514-487-1891

Maura Dulong, OT 800 Priestman Street Frederickton, NB E3B 0C7 Canada 506-452-5876

Janick Renaud 300 rue King Est. Bureau 200 Sherbrooke, QC J1G 1B1 Canada 819-346-8411 ext. 43158

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ONTARIO Tamalea Stone 1135 Lansdowne Street West Peterborough, ON K9J 7M2 Canada 705-741-7660 Shirley Rolin 3230 Yonge, Suite 1822 Toronto, ON M4N 3P6 Canada 416-807-7155 F. Lortie 68 Bloomfield London, ON N6G 1P3 Canada 519-495-9541 Joe Allen 200 North Service Road W. Unit 401 Oakville, ON L6M 2Y1 Canada 416-254-7237 Nellemarie Hyde 100 Tempo Ave., Suite 330 Toronto, ON M2H 2N8 Canada 416-398-1035 Shah Baqar 20 Linsmary Court Markham, ON L6E 1L2 Canada 416-419-3031 André Amyot Place de Ville, Tour C 330 rue Sparks Ottawa, ON K1A 0N5 Canada 613-990-2670 Karen Wolfe 368 Main Street Picton, ON K0K 2T0 Canada 613-476-1768

Nancy Turcotte OT 2275 Ave Laurier Montreal, QC H2H 2N8 Canada 514-527-4527 Guylaine Mercier 253 Route 108 Beauceville, QC G5X 2Z3 Canada 418-774-3410 Stephanie Bois 1300, boul. Cure-Labelle Blainville, QC J7C 2N8 Canada 450-437-6001 Carolle Leroux OT, CDRS 7005 de maisonneauve Crest Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 377 Dana Benoit 7005 boul de Maisonneuve W Montreal, QC H4B 1T3 Canada 514-487-1891

INTERNATIONAL

Stephanie Laurin 3205 Place Alton - Goldbloom Laval, QC H7V 1R2 Canada 450-688-9550

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AUSTRALIA Jeff Watters PO Box 421 Montrose, Vic 3765 Australia 03-9762-2277

Agnés Buffet 2275 avenue Laurier Est Montreal, QC H2H 2N8 Canada 514-527-4527

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Franck Bonny 100 Du Landis Street Blainville, QC J7C 5C9 Canada 450-430-7981

GERMANY Gregory Long M ED Paravan - Straße 5 - 10 72539 Pfronstetten - Aichelau Toll Free: 1-844-887-0723 +49 (0) 7388 - 999 5 909

Jean-Pierre Maurais 333 boul Jean-Lesage E-M-27 Quebec City, QC G1K 8J6 Canada 418-528-4281

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IRELAND

Michel Morency 333 boul. Jean-Lesage C-4-21 Quebec City, QC G1K 8J6 Canada 418-528-3597

Gerry Merrick Dartmouth House Kyle More Road Dublin, Ireland D104567

Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 Canada 438-498-8448

ISRAEL

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SASKATCHEWAN Susanne Adamson, OT/CDRS 2180 23rd Avenue Regina, SK S4S 0A5 Canada 306-766-5427

Alyssa Merilees 7005 boul. De Maisonneuve W. Montreal , QC H4B 1T3 Canada 514-487-1891 ext. 246

Daniel Mor 7 Inbar Street Petach-Tikva Isreal 49277 972-52-4666111 Adi Adler, CEO 58 Ha’Khermesh Haifa Isreal 31000 972-390-3903 Moshe Ofek 58 Ha’Khermesh Haifa Isreal 31000 972-390-3903

Minh-Thy Truong 7005 boul. de Maisonneve W. Montreal, QC H4B 1T3 Canada 514-487-1770 ext. 322 Nathalie Maertens 7005, boul. de Maisonneuve W. Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 380

George W. Hicks, P.E.

Traffic Accident Reconstructionist Modified Rehab Vehicle Inspector

4345 Teal Road Petersburg, MI 49270-9304 www.ingeniumservices.com

734.279.9345 tel 734.279.1788 fax gwhicks@umich.edu

Winter 2018

53

MGA Research Corporation

Discover the MGA Advantage

FMVSS 207/210 &SAE J2249

Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.

Test with the Best: We are proud to serve the industry for over thirty years.

| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com | 54

NMEDA Circuit Breaker

Introducing the most spacious wheelchair accessible vehicle on the market.

The all-new BraunAbility® Pacifica

Featuring AccessAbility™ Technology

The BraunAbility® Pacifica offers unmatched spaciousness, including the market’s widest ramp and most spacious doorway opening. And with an additional ten inches of interior cabin space, you’ll finally know the freedom of obstruction-free maneuverability.

It’s the vehicle you deserve from the brand you trust.

Learn more.