July–September 2017

Summer 2017 | Volume 24 Issue 3

Life Moving Forward The QAP Corrective Action System CAMS-HP and the Mobility Dealer Weight Labeling Requirements for Modified Vehicles ...and so much more!

THE NMEDA MAGAZINE

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NMEDA CIRCUIT BREAKER

SUMMER 2017

THE NMEDA MAGAZINE

President Chad Blake

CEO

Danny Langfield

Layout, Editor & Creative Director Jenna DeTrapani

Contributing Writers Chad Blake Danny Langfield Russ Newton Cassie Churchill Harry Baergen Ray Morton Chuck Hardy Amy Schoppman Michael Benoit

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.

Office located at 3327 W. Bearss Avenue, Tampa, FL 33618. For business office, advertising and subscriptions: Tel: 813.264.2697 Toll Free: 800.833.0427 www.nmeda.org info@nmeda.org

VOLUME 24, ISSUE 3

CONTENTS

FEATURES

COLUMNS

20 Choice 2.0 ...Again

- By Michael Benoit

8

22 NMEDA News Brief

- Introducing the Mobility Makeover Program

- The Consumer Financial Protection Bureau Announces Arbitration Rule

18

24 The QAP Corrective

Action System

- By Chuck Hardy 32

An Industry Comes Together: NMEDA Leads the Way at the VA - By Amy Schoppman

President’s Message - By Chad Blake CEO’s Message - By Danny Langfield

38 Guidelines Group Talk

- By Ray Morton 44 Canadian Message

- By Russ Newton

ALSO 4

Board of Directors

6

Staff Directory & A Note from the Editor

10 List of NMEDA Dealers

36 CAMS-HP and the

Mobility Dealer

- By Cassie Churchill

30 QAP Dashboard

41

48 Manufacturer/Associate

Member Directory

Industry Advisor: Weight Labeling Requirements for Modified Vehicles - By Harry G. Baergen, CET

46 Canadian Board

of Directors

53 Dates to Remember 54 Advertising Insertion

Order Form

Subscription rates for the U.S.A and Canada: $16.50/4 issues.

Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2017. Media note: Permission is granted to quote or reprint from this publication. Please credit the Circuit Breaker.

The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

NMEDA MISSION STATEMENT Through our diverse membership NMEDA advocates and supports excellence in providing safe, reliable vehicles and modifications to enhance accessibility for people with special needs.

TYPE FONT: Gotham

ON THE COVER: © NMEDA

Summer 2017

3

BOARD OF DIRECTORS Chad Blake, President

Russ Newton, Canadian President

Richard May, Vice President

Anne Hegberg, Associate Rep.

Ability Center 4797 Ruffner Street San Diego, CA 92111 858-541-0552 phone 858-541-1941 fax cblake@abilitycenter.com

United Access 9389 Natural Bridge Rd St. Louis, MO 63134 314-888-9450 phone 314-426-1081 fax richard@unitedaccess.com

Bill Koeblitz, Secretary

MobilityWorks 810 Moe Drive Akron, OH 44310 800-638-8267 phone 866-836-0043 fax bkoeblitz@mobilityworks.com

Jud DeMott, Treasurer

Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877-254-5438 phone 903-534-7101 fax jud@access2mobility.com

Marianjoy Rehab Hospital 26W171 Roosevelt Road Wheaton, IL 60187 630-909-6080 phone 630-909-6081 fax anne.hegberg@nm.org

Christian Quandt, Rep. at Large

Advanced Wheels of Technology, Inc. 33 Bradley Park Road East Granby, CT 06026 860-653-8064 phone 860-653-4331 fax christian@advancedwheels.com

Monique McGivney, Rep. at Large Ability Center 23606 N 19th Ave Phoenix, AZ 85085 877-820-3789 phone 623-879-0822 fax mmcgivney@abilitycenter.com

Tim Barone, Manufacturer Rep.

Eric Mansfield, Rep. at Large

Vantage Mobility International (VMI) 5202 S. 28th Place.

Phoenix, AZ 85040 800-348-8267 phone 602-243-9843 fax timb@vantagemobility.com

MobilityWorks 810 Moe Drive Akron, OH 44310 800-638-8267 phone 866-836-0043 fax eric.mansfield@mobilityworks.com

John Evans, Manufacturer Rep.

Jeff Brummett, Rep. at Large

B & D Independence, Inc. 1024 Empire Street Mt. Carmel, IL 62863 618-262-7117 phone 618-263-3904 fax jevans@bdindependence.com

Sam Cook, Past President Superior Van & Mobility 4734 Rockford Pl. Louisville, KY 40216 502-447-8267 phone 502-657-1930 fax scook@superiorvan.com

4

Howell Ventures 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289 phone 800-506-6666 fax russ@suregrip-hvl.com

NMEDA Circuit Breaker

United Access 9389 Natural Bridge Rd St. Louis, MO 63134 314-888-9450 phone 314-426-1081 fax jbrummett@unitedaccess.com

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M

M y t i obil

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To find a compatible lift for your vehicle/mobility product, use our @ pridemobility.com/lift-finder US: 800.800.8586 • CAN: 888.570.1113 • pridemobility.com •

NMEDA STAFF DIRECTORY Danny Langfield CEO

danny.langfield@nmeda.org

Kristen Clevidence QAP Coordinator

kristen.clevidence@nmeda.org

A NOTE FROM THE EDITOR We welcome another new member to the

Jenna DeTrapani

NMEDA team this season!

Director of Communications Circuit Breaker Editor

Trevor Jennings has been hired as our new

jenna.detrapani@nmeda.org

August 1. Trevor relocated to Tampa from

Chuck Hardy

be very involved in our industry and public

VP of Quality Assurance & Compliance chuck.hardy@nmeda.org

Director of Partner Relations, beginning the Dallas, Texas area in mid-July. He will relations efforts as well as business development for NMEDA. Please join us all in welcoming Trevor to the NMEDA team.

You may have also noticed that the month

Peter Lucas

Education & Training Director peter.lucas@nmeda.org

of June came and went with no mention of our annual Local Heroes Contest. Look to our short announcement on page 22 of this issue explaining what NMEDA is doing in this area. Rest assured that much is going

Marilyn Myers

Meetings & Conferences Manager marilyn.myers@nmeda.org

on behind the scenes. A new and exciting program, of the likes you have never seen before, is in the works...

If this column were 56 pages long (the exact length of the Circuit Breaker issue currently

Doris Santiago Cruzado Membership Coordinator

doris.cruzado@nmeda.org

in your hands) I’d hardly be able to outline everything that is happening at NMEDA, although I’d be more than happy give it a shot! But perhaps I’ll just let the articles speak for themselves, and I’m sure you’ll

Amy Schoppman

Director of Government Relations amy.schoppman@nmeda.org

find multiple topics of interest to you and your business within these pages.

I wish you all a safe and happy remainder of your summer. Hopefully you have many adventures planned.

Trevor Jennings

Director of Partner Relations trevor.jennings@nmeda.org

6

NMEDA Circuit Breaker

Happy reading, Jenna DeTrapani Circut Breaker Editor

Summer 2017

7

PRESIDENT’S MESSAGE CHAD BLAKE (SUPERIOR VAN & MOBILITY) The NMEDA President, Chad Blake, has worked over 12 years in the industry and is the Chief Operations Officer (COO) for Ability Center. He welcomes the opportunity to serve his fellow NMEDA dealers as our dynamic industry continues to change and evolve. Chad believes that if the NMEDA members, as a group, put the customer first, communicate with each other effectively

“

and act as transparently as possible, our industry and NMEDA will thrive.

Dear NMEDA Members

I

t’s hard to believe that 2017 is half way complete! Every year, it seems that time goes by faster. I hope

that everyone is having a great year.

We recently celebrated Independence Day (4th of July) in the U.S., which is a

ing in Washington, DC regarding

In conclusion, NMEDA continues to

great time to enjoy friends, family, and

the implementation of the Veterans

develop, strengthen, and enhance

fireworks. More importantly, it gives us

Mobility Safety Act. A strong con-

its relationships with various part-

an opportunity to celebrate the birth

tingency of NMEDA members were

ners that serve the same customer

of our great nation and celebrate our

present and offered public comment.

– the person with a disability. Every

individual independence.

I appreciate everyone’s advocacy

month, the NMEDA staff seems to be

As I feel grateful for my personal

efforts and look forward to NMEDA’s

traveling to support these groups.

independence, it also reminds me

continued involvement in helping the

I believe that this effort will pay

to celebrate the fact that each of us

VA shape this law into operation.

off, because it will raise the aware-

have really great jobs. We get the

Providing personal independence to

ness of what our industry does and,

opportunity to help our customers

our customers is not the job of the

to improve their personal mobility,

mobility dealer alone. We all rely on

which also gives them an additional

certified driver rehab specialists to

level of independence. Most people

make sure that the customer’s out-

collective disabled community.

take this for granted.

come is the best that it can possi-

Thank you for your support of

Everything that we do in the auto

bly be. To this end, I hope that you

NMEDA. Please reach out if you see

mobility industry revolves around the

attended the ADED Conference that

areas where NMEDA can improve or

concept of improving an individual’s

took place at the end of July in Albu-

help you and your businesses.

personal mobility and independence.

querque, New Mexico. If you couldn’t

To that end, NMEDA supports the

attend, I suggest that you support

industry in achieving this outcome.

ADED and its members in any way

The NMEDA government relations team recently attended a VA meet-

8

Everything that we do in the auto mobility industry revolves around the concept of improving an individual’s personal mobility and independence.

To that end, NMEDA supports the industry in achieving this outcome.”

NMEDA Circuit Breaker

that you possibly can. These partners are key to achieving our goal of improving our customer’s mobility.

ultimately, connect the local dealer with the local partner. The end goal is that both can better serve their

All the best, Chad Blake NMEDA President ---

GLOBAL LEADER IN WHEELCHAIR SECUREMENT AMF-BRUNS OF AMERICA • EST 1958 Servicing customers in more than 50 countries throughout North and South America, Australia, Asia, Middle East and Africa.

EASYPULL

SILVER SERIES RETRACTORS

AUTOMATIC HEAD & BACKREST

AMF-Bruns of America For more information please call

800-317-6903 www.amfbrunsamerica.com

Summer 2017

9

NMEDA DEALER MEMBERS UNITED STATES ____________________________

ALABAMA Q Azalea Health Care, Inc. 805 Church Street Mobile, AL 36602 251-344-9443 1 Q Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 256-751-1365 1 Q Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 334-514-6590 1,2,3 Q MobilityWorks 3747 Pine Lane SE Bessemer, AL 35022-5642 888-473-5402 1,3 Q MobilityWorks 2150 Meridian Street North Huntsville, AL 35811 888-473-5402 1,3 Q Phase III Vans, Inc. 2015 Eastern Blvd Montgomery, AL 36117 334-244-1011 1 Q Sylacauga Handicapped, Inc. 1304 Talladega Hwy. Sylacauga, AL 35150 256-249-3717 1,2,3 Q Team Adaptive Medical, Inc. 1251 Bolton’s Branch Dr. Mobile, AL 36606 251-471-1088 1,3 ____________________________

ARKANSAS Q Accessibility Specialties, Inc. 1920 John Barrow Road Little Rock, AR 72204 501-312-1000 1 Q Presidential Conversions 2887 No. College, Suite B Fayetteville, AR 72703 479-521-8433 1,3 Q Presidential Conversions 7323 Cock of the Walk, Suite B N. Little Rock, AR 72113 501-725-9070 1

10

NMEDA Circuit Breaker

Q Presidential Conversions East 2500 Commerce Drive Bldg. A, Suite B Jonesboro, AR 72401 870-933-7270 1 Q Siebert Mobility Inc. dba Mobility Centers of AR 712 Hwy 5 North Benton, AR 72019 501-316-2466 1,2,3 ____________________________

ARIZONA Q A.D.E. Industries, Inc. 3621 S. Palo Verde Tucson, AZ 85713 520-571-7156 1 Q Ability Center - Phoenix 23606 N. 19th Ave. Phoenix, AZ 85085 877-820-3789 1,3 Q Ability Center - Phoenix West 13735 West Auto Drive, Ste. 109 Goodyear, AZ 85338 623-242-0552 1,3 Q Ability Center - Tucson 4720 N. La Cholla Blvd, Ste. 150 Tucson, AZ 85705 877-820-3789 1,3 Q Dignified Motors LLC 3422 East Roeser, #A-102 Phoenix, AZ 85040 877-344-6686 1,2,3 Q Performance Mobility 2140 W. Broadway Rd., Ste. 101 Mesa, AZ 85202 877-254-2495 1,2,3 Q VMI Mobility Center 5058 S. 40th Street Phoenix, AZ 85040 602-385-5999 1,3 ____________________________

CALIFORNIA Q Ability Center - Inland Empire 711 S. Allen St. San Bernardino, CA 92408 877-820-3789 1,3 Q Ability Center - Los Angeles 2715 Seaboard Ln. Long Beach, CA 90805 877-820-3789 1,3

Q Ability Center - Orange County 11600 Western Avenue Stanton, CA 90680 877-820-3789 1,3

Q MobilityWorks 1822 Embarcadero Avenue Oakland, CA 94606 888-473-5402 1

Q Ability Center - Sacramento 6550 Freeport Blvd. Suite A Sacramento, CA 95822 877-820-3789 1,3

Q MobilityWorks 7239 Indiana Avenue Riverside, CA 92504 888-473-5402 1,2,3

Q Ability Center - San Diego 4797 Ruffner Street San Diego, CA 92111 877-820-3789 1,3

Q MobilityWorks 325 N. Altadena Drive Pasadena, CA 91107 888-473-5402 1,3

Q Ability Center - San Luis Obispo 3548 Empleo St. San Luis Obispo, CA 93401 877-820-3789 1,3

Q MobilityWorks 1424 S. La Cienega Blvd.

Los Angeles, CA 90035 888-473-5402 1,2,3

Q Access Options, Inc. 41545 Albrae St. Fremont, CA 94538 408-734-5438 1

Q MobilityWorks 1245 Laurelwood Road Santa Clara, CA 95054 888-473-5402 1,3

Q Access Options, Inc. 109 Lee Road Suite D Watsonville, CA 95076 831-722-6804 1,2,3

Q MobilityWorks 8130 Parkway Drive LaMesa, CA 91942 888-473-5402 1,2,3

Q Accessible Mobility Center of Santa Rosa 3285 Santa Rosa Avenue Santa Rosa, CA 95407 707-575-6997 1

Q MobilityWorks 120 N. Diamond St. Fresno, CA 93701 888-473-5402 1,3

Q AERO Mobility 1001 N. Weir Canyon Rd. Anaheim, CA 92807 714-973-8600 1,2,3 Q Driving Specialties of Sacramento 2216 Cemo Circle #A Rancho Cordova, CA 95670 916-635-2765 1 Q Economy Medical - Lifestyle Mobility 4025 Nelson Avenue. Ste. B Concord, CA 94520 925-671-4800 1 Q Gary E. Colle, Inc. dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 858-748-9414 1,3

Q MobilityWorks 7720 N. Sepulveda Blvd.

Van Nuys, CA 91405 888-473-5402 1,3 Q MobilityWorks 3127 Fite Circle, Suite B Sacramento, CA 95827 888-473-5402 1 Q MobilityWorks 1300 Nord Avenue Chico, CA 95926 888-473-5402 1,3 Q MobilityWorks 890 Cowan Road, Suite B Burlingame, CA 94010 888-473-5402 1,3 Q Modesto Mobility Center, Inc. 1025 Lone Palm Ave. Ste 5A-B Modesto, CA 95351 209-577-1069 1,3

NMEDA DEALER MEMBERS Q Sacramento Van Conversions & Mobility 5821 Florin Perkins Road Sacramento, CA 95828 916-381-8267 1 ____________________________

Q Mobility Express 7910 Ulmerton Road Largo, FL 33771 727-556-2917 1

Q MobilityWorks 2323 N. State Street, Suite 49 Bunnell, FL 32110 888-473-5402 1,3

Q Mobility Styles, Inc. 9300 Cortex Blvd.

Weeki Wachee, FL 34613 352-597-4546 1

Q MobilityWorks 8706D East Broadway Ave Tampa, FL 33619 888-473-5402 1,3

Q Mobility Transportation Systems 4010 E. Hillsborough Ave. Tampa, FL 33610 813-246-9116 1,2,3

Q Movin’ On Mobility 12530 Metro Pkwy Ft. Myers, FL 33912 239-275-1900 1,2,3

Q MobilityWorks 20354 U.S. Hwy 27 Clermont, FL 34715 888-473-5402 1,3

Q Movin’ On Mobility 342 Pike Rd., Suite #26 West Palm Beach, FL 33411 561-881-5600 1,3

Q Advanced Driving Systems 662 Capital Cir. N.E. Tallahassee, FL 32301 850-671-2300 1,2,3

Q MobilityWorks 2727 St. Johns Bluff Rd. Jacksonville, FL 32246 888-473-5402 1,3

Q Ocean Conversions & Mobility 750 E Sample Rd, Bldg 1, Ste 3 Pompano Beach, FL 33064 954-942-6033 1,2,3

Q Mobility Driven 832 N. Crest Drive, Unit B Grand Junction, CO 81506 970-712-1435 1

Q Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 727-524-1300 1

Q MobilityWorks 1925 10th Ave. N. Unit 1 Lake Worth, FL 33461 888-473-5402 1,3

Q Performance Mobility 9500 W. 49th Ave. C107 Wheat Ridge, CO 80033 877-254-2495 1,2,3

Q In Motion Mobility LLC 2201 NW 102 Place, #1 Doral, FL 33172 786-534-2046 1,3

Q MobilityWorks 7444 Narcoossee Rd. Unit 406 Orlando, FL 32822 888-473-5402 1,3

Q Ocean Conversions of Ft. Myers, Inc. 5751 Zip Drive Ft. Myers, FL 33905 239-936-6333 1,2,3

Q Performance Mobility 6285 Corporate Drive Colorado Springs, CO 80919 877-254-2495 1

Q Kempf, Inc. 225 S. 78th Street Tampa, FL 33619 813-630-0409 1,3

Q MobilityWorks 8203 Ulmerton Rd. Largo, FL 33771 888-473-5402 1,3

Q Performance Mobility 5910 E. County Line Road Denver, CO 80126 877-254-2495 1,2,3 ____________________________

Q Mike Erdman Mobility 219 South Coco Blvd.

Coco, FL 32922 321-636-8887 1

Q MobilityWorks 5601 NW 9th Ave. Powerline Road, Unit 203 Ft. Lauderdale, FL 33309 888-473-5402 1

COLORADO Q Dynamic Adaptive Solutions 2331 W. Hampden Avenue Unit 162 Sheridan, CO 80110 720-939-1211 1,3 Q Freedom Mobility, Inc. 4750 S. Santa Fe Circle #5 Englewood, CO 80110 720-722-2680 1,3 Q Frontier Access & Mobility Systems, Inc. 1308 Riverside Ave., Suite A Fort Collins, CO 80524 970-223-8267 1

CONNECTICUT Q Advanced Wheels of Technology 33 Bradley Park Rd. East Granby, CT 06026 860-653-8064 1,2,3 Q MobilityWorks 104 Pitkin St. E. Hartford, CT 06108 888-473-5402 1,3

Q Wheelchair Getaways 32 Stony Hill Road Bethel, CT 06801 203-790-9998 1 ____________________________

DELAWARE Q True Mobility, Inc. 773 S. DuPont Hwy. New Castle, DE 19720 302-836-4110 1 ____________________________

FLORIDA Q Active Mobility & Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 772-465-9600 1,3

Q Mobility America 5130 Hwy 98 N. Lakeland, FL 33809 863-816-1513 1 Q Mobility Express 4320 US Hwy 19 New Port Richey, FL 34652 727-849-0262 1

Q MobilityWorks 5201 NW 77th Ave., Suite 100 Miami, FL 33166 888-473-5402 1,3 Q MobilityWorks 7265 SW 62nd Ave., Unit 1 Ocala, FL 34476 888-473-5402 1

Q P&A Mobility Enterprises dba Mobility Express 320 Cortez Road West Bradenton, FL 34207 941-739-5596 1 Q Phase III Mobility 4333 Gulf Breeze Parkway Gulf Breeze, FL 32563 850-934-1125 1 Q Piper Medical, Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 305-940-2030 1,3 Q Team Adaptive, Inc. 1201 Harrison Avenuee Panama City, FL 32401 850-522-0059 1 Q The Mobility Store LLC 915 N. Florida Ave. Lakeland, FL 33801 863-688-3900 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Summer 2017

11

NMEDA DEALER MEMBERS Q Wheelchair Vans of FL 5611 South Tamiami Trail Sarasota, FL 34231 941-706-4687 1 ____________________________

GEORGIA Q Adaptive Driving Solutions 3027 Riverwatch Parkway Augusta, GA 30907 706-364-2688 1,2,3 Q Custom Mobility Van & Lift Sales & Services LLC 315 Whitehead Rd. Athens, GA 30606 706-353-1099 1,3

____________________________

ILLINOIS Q Custom Van Conversions & Mobility 3720 Oakton St. Skokie, IL 60076 847-679-8261 1,2,3 Q MobilityWorks 23855 W. Andrew Road Plainfield, IL 60585 888-473-5402 1,3 Q MobilityWorks 5050 Dempster Skokie, IL 60077 888-473-5402 1,3

Q MobilityWorks 1255 Kennestone Circle Ste. 100 Marietta, GA 30066 888-473-5402 1,3

Q MobilityWorks 155 E. North Ave. Villa Park, IL 60181 888-473-5402 1,3

Q MobilityWorks 3938 Ogeechee Rd. Savannah, GA 31405 888-473-5402 1

Q Personal Mobility 7611 N. Harker Drive Peoria, IL 62702 309-966-3089 1,3

Q Quail Country Customs 731 S. Westover Blvd.

Albany, GA 31707 229-432-7258 1

Q Personal Mobility 706 W. Bradley Avenue Champaign, IL 61820 217-398-1188 1,3

Q Quail Country Customs, Inc. 2635 Hwy 247 Connector Byron, GA 31008 478-956-1225 1

Q Personal Mobility 2924 N. Dirksen Parkway Springfield, IL 62702 217-544-2699 1,3

Q R & R Van Lift Sales & Service 2130 Sigman Road Conyers, GA 30012 770-483-0767 1,2,3 ____________________________

Q Southern Bus and Mobility 12950 Koch Lane Breese, IL 62230 618-526-4131 1,3 ____________________________

IOWA

INDIANA

Q Siebert Mobility Inc. 3450 SE Miehe Drive, Suite 1 Grimes , IA 50111 515-986-3010 1

Q Superior Van & Mobility 5410 S. Madison Ave. Indianapolis, IN 46227 855-208-5576 1,3

Q Siebert Mobility of Iowa, LLC 3554 Dolphin Dr. Iowa City, IA 52240 319-351-3159 1,3

Q Superior Van & Mobility 4246 Meghan Beeler Ct., Ste 1 South Bend, IN 46628 855-208-5576 1,3

Q Total Mobility 2406 W. 2nd Avenue Indianola, IA 50125 515-961-0575 1,3

Q Superior Van & Mobility 3414 Interstate Drive Evansville, IN 47715 855-208-5576 1,3

12

NMEDA Circuit Breaker

Q Superior Van & Mobility 2218 Contractors Drive Fort Wayne, IN 46818 855-208-5576 1,3 ____________________________

KANSAS Q Banner Mobility Resources 231 SE 53rd St., Suite C Topeka, KS 66609 785-235-3070 1 Q Jay Hatfield Mobility, LLC 801 E. Crawford Avenue Salina, KS 67401 620-429-2636 1 Q Jay Hatfield Mobility, LLC 200 S. East Avenue Columbus, KS 66725 800-545-4227 1 Q Jay Hatfield Mobility, LLC 11922 East Kellogg Wichita, KS 67207 620-429-2636 1 Q Kansas Truck Equipment Co. 8846 W. Monroe Circle Wichita, KS 67209 316-722-4291 1 Q United Access 7921 Bond Street Lenexa, KS 66214 314-888-9450 1,3 ____________________________

Q Fastserv Medical Bossier 1329 Driftwood Drive Bossier City, LA 71111 318-741-9586 1,3 Q Fastserv Medical Monroe 112 Summer Lane West Monroe, LA 71291 318-396-3366 1,3 Q Superior Van & Mobility 12329 Industriplex Blvd.

Baton Rouge, LA 70809 855-208-5576 1,2,3 Q Superior Van & Mobility 1901 Westbank Expwy, Ste 500 Harvey, LA 70058 855-208-5576 1 ____________________________

MAINE Q MobilityWorks 32 Lewiston Road, Unit 2B Gray, ME 04039 888-473-5402 1,3 ____________________________

MASSACHUSETTS Q Adaptive Mobility Equipment 1551 Fall River Ave. Seekonk, MA 02771 508-336-2556 1,3

KENTUCKY

Q Automotive Innovations, Inc. 1000 Main Street Bridgewater, MA 02324 508-697-8324 1,2,3

Q Superior Van & Mobility 1180 E. New Circle Rd. Lexington, KY 40505 855-208-5576 1,3

Q MobilityWorks 333 Boston Prov. Hwy., Bldg. C Norwood, MA 02062 888-473-5402 1,3

Q Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 855-208-5576 1,2,3 ____________________________

Q MobilityWorks 57 George Levin Dr. N. Attleboro, MA 02760 888-473-5402 1,3

LOUISIANA Q Crescent Vans, Inc. 2424 Hickory Ave. Metairie, LA 70003 504-738-2634 1,3

Q New England Wheels Inc. 33 Manning Road Billerica, MA 01821 978-663-9724 1,2,3

NMEDA DEALER MEMBERS ____________________________

MARYLAND Q Auto Assist, Inc 5002 Lehigh Rd. College Park, MD 20740 301-699-2238 1 Q BEDCO Mobility 6300 Falls Road, Unit 2 Baltimore, MD 21209 410-825-1440 1 Q Koons Ford of Annapolis 2540 Riva Rd. Annapolis, MD 21401 410-224-2100 1,3 Q MobilityWorks 1751 E. Joppa Road Parkville, MD 21234 888-473-5402 1

Q Oneness Mobility Services 7701 A Penn Belt Dr. Forestville, MD 20747 866-570-6686 1,2,3 Q Total Mobility Services 5415 Yukon Ct., Suite E Frederick, MD 21703 240-490-7840 1,3 ____________________________

MICHIGAN

Q Team Adaptive, Inc. 978 Tommy Munro Dr. Biloxi, MS 39532 228-388-5700 1,3

Q Creative Mobility Group 32217 Stephenson Hwy. Madison Heights, MI 48071 248-577-5430 1,3

Q Southern Bus & Mobility, Inc. 80 South Highway Dr. Valley Park, MO 63088 636-825-0700 1

Q MobilityWorks 1604 East 14 Mile Road Madison Heights, MI 48071 888-473-5402 1,3

Q United Access 753 S. Kings Highway Cape Girardeau, MO 63703 314-888-9450 1

Q Total Mobility Concepts LLC 1204 S. Gloster Street Tupelo, MS 38801 662-269-2068 1 ____________________________

Q MobilityWorks 8175 Gratiot Road Saginaw, MI 48609 888-473-5402 1,3 ____________________________

Q United Access 618 Jackson St. Columbia, MO 65203 314-888-9450 1,3

Q Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy. 75 North Moorhead, MN 56560 218-233-8681 1 Q Cummings Mobility 1755 W County Road C. Roseville, MN 55113 651-633-7887 1 Q Cummings Mobility 2511 West Hwy 13 Burnsville, MN 55337 952-435-8889 1 Q Cummings Mobility Conversions & Supply Inc. 6540 Jansen Ave. NE Albertville, MN 55301 763-497-0103 1,2,3

Q Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 989-633-6100 1 Q Advantage Mobility Outfitters 33073 Michigan Avenue Wayne, MI 48184 734-595-4400 1,3

Q Clock Mobility 587 W. Blue Star Drive Traverse City, MI 49684 231-943-9890 1

Q Jay Hatfield Mobility, LLC 1115 SW Oldham Parkway Lee Summit, MO 64081 620-429-2636 1

MINNESOTA

Q MobilityWorks 11409 Maryland Ave. Beltsville, MD 20705 888-473-5402 1,3

Q Clock Mobility 6700 Clay Ave. Grand Rapids, MI 49548 616-698-9400 1,2,3

Q Clock Mobility 5540 S. Pennsylvania Ave. Ste 11 Lansing, MI 48911 517-272-4488 1

Q IMED Mobility 1915 County Road C Roseville, MN 55113 651-635-0655 1,2,3 ____________________________

MISSOURI Q D.W. Auto & Home Mobility Specialties 1208 N. Garth Ave. Columbia, MO 65203 800-568-2271 1,2,3

Q United Access 8200 NW 97th Terrace Kansas City, MO 64153 314-888-9450 1,3 Q United Access 1389 N. Cedarbrook Springfield, MO 65802 314-888-9450 1,3 Q United Access of St. Louis South 9389 Natural Bridge Rd St. Louis, MO 63134 314-888-9450 1,2,3 Q United Access 10232 Rahning Rd, Suite A Sunset Hills, MO 63127 314-888-9450 1 ____________________________

MISSISSIPPI Q Handicapable Vans, Inc. 5516 N. State Street Jackson, MS 39206 601-981-0042 1,2,3 Q J’s Mobility Unlimited, Inc. 3880 Flowood Dr. Flowood, MS 39232 601-939-2112 1,2,3 Q Mobility Systems, Inc. 2857 Oak Grove Road Hattiesburg, MS 39402 601-264-0609 1,2,3

MONTANA Q G & J Enterprises 3353 Old Hardin Rd Billings, MT 59101 406-248-5767 1 ____________________________

NEBRASKA Q Heartland Mobility, LLC 4815 S. 115th Street Omaha, NE 68137 402-934-7826 1,3 Q Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 402-884-3333 1,3 Q Siebert Mobility, Inc. 5450 L Street Omaha, NE 68117 402-991-2555 1 Q Wheelchair Vans of Kohll’s 12739 Q Street Omaha, NE 68137 402-895-6812 1 ____________________________

NEVADA Q Ability Center - Las Vegas 6001 S. Decatur Blvd. Suite N Las Vegas, NV 89118 877-820-3789 1,3 Q MobilityWorks 2100 S. Decatur Blvd.

Las Vegas, NV 89102 888-473-5402 1,3 ____________________________

NEW HAMPSHIRE Q MobilityWorks 54 Wentworth Ave. Londonderry, NH 03053 888-473-5402 1,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Summer 2017

13

NMEDA DEALER MEMBERS ____________________________

____________________________

NEW JERSEY

NEW YORK

Q Brunswick Automotive Professionals 1490 US-1 North North Brunswick, NJ 08902 732-545-6300 1,3

Q Abilities Unlimited of NY 90 E. Jefryn Blvd.

Deer Park, NY 11729 800-664-8434 1,2,3

Q DriveMaster 37 Daniel Road West Fairfield, NJ 07004 973-808-9709 1,2,3 Q Fun Truck’n Mobility 255 US Hwy 46 West Saddle Brook, NJ 07663 973-546-1900 1,2,3 Q HQ Custom Design 275 Huyler Street South Hackensack, NJ 07060 201-592-6939 1 Q MobilityWorks 2303 Wallace Blvd.

Cinnaminson, NJ 08077 888-473-5402 1,3 Q MobilityWorks 1549 Gateway Blvd.

Woodbury, NJ 08096 888-473-5402 1,2,3 Q MobilityWorks 5105 New Jersey RT-33 Farmingdale, NJ 07727 888-473-5402 1,3 Q MobilityWorks 211 Woodbridge Avenue Highland, NJ 08904 888-473-5402 1,3 ____________________________

NEW MEXICO Q Southwest Lift Installation 315 B Juan Tabo Blvd. NE Albuquerque, NM 87123 505-891-3346 1 Q United Access 3825 Osuna NE, Suite 1 Albuquerque, NM 87109 877-501-8267 1,2,3

14

NMEDA Circuit Breaker

Q Advance Mobility Plus, Inc. 847 East 43rd St. Brooklyn, NY 11210 718-253-1212 1 Q Agor Enterprises, Inc 1241 Erie Blvd. W. Syracuse, NY 13204 315-510-4272 1 Q Agor Enterprises, Inc 951 Panorama Trail South Rochester, NY 14625 585-385-2556 1 Q Boulevard Van City 2708 Niagara Falls Blvd.

Wheatfield, NY 14304 716-731-4335 1,3 Q Bussani Mobility 501 Concord Ave. Mamaroneck, NY 10543 914-835-8267 1,3 Q Bussani Mobility 500 Central Ave. Bethpage, NY 11714 516-938-5207 1,3 Q Bussani Mobility Team - East 401 E. Middle Country Road Smithtown, NY 11787 631-240-4128 1 Q Fenton Mobility Products 1209 East Second Street Jamestown, NY 14701 716-484-7014 1,2,3 Q Main Mobility 9580 Main Street Clarence, NY 14031 716-759-6811 1,2,3 Q Mobility Services, Inc. 19-57 Steinway St. Astoria, NY 11105 718-267-2921 1,2

Q MobilityWorks 1892 Central Ave., Suite 25 Albany, NY 12205 888-473-5402 1,3 Q Tim’s Trim, Inc. 25 Bermar Pk Rochester, NY 14624 585-429-6270 1,2,3 Q United Access 72 Hinchey Road Rochester, NY 14624 877-501-8267 1,2,3 ____________________________

Q Van Products 2521 Noblin Road Raleigh, NC 27604 919-878-7110 1,3 ____________________________

OHIO Q Columbus Mobility Specialists 6330 Proprietors Rd., Suite C Worthington, OH 43085 614-825-8996 1,2,3

NORTH CAROLINA

Q Key Mobility Services 1944 U.S. St. Rt. 68 N. Xenia, OH 45385 937-374-3226 1

Q Accessible Mobility Center 4012 Dearborn Place NW. Concord, NC 28027 704-886-0868 1

Q M.C. Mobility Systems 214 Valley St. Dayton, OH 45404 937-222-5001 1,3

Q Care Solutions 110 B Edney Street Hendersonville, NC 28792 828-698-9844 1

Q M.C. Mobility Systems 7588 Tyler Blvd Mentor, OH 44060 800-951-6238 1,3

Q Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 27210 704-523-2022 1,3

Q M.C. Mobility Systems 7233 Industrial Pkwy Plain City, OH 43064 800-834-8301 1,3

Q Ilderton Dodge/Conversion Co. 701 S. Main St. High Point, NC 27260 336-841-2020 1,2,3

Q M.C. Mobility Systems 10691 Reading Rd. Evendale, OH 45241 513-469-8220 1,3

Q MobilityWorks 4025 Queen City Dr. Charlotte, NC 28208 888-473-5402 1,2,3

Q Marietta Mobility 221 Pike Street Marietta, OH 45750 800-690-4950 1,2,3

Q Mountain Adaptive/The Van Shop 35 Dogwood Rd. Asheville, NC 28806 828-670-1111 1,2,3

Q MobilityWorks 1020 Laskey Rd. Toledo, OH 43612 888-473-5402 1,3

Q Stalls Medical dba Adaptive Vans, Inc. 7980 Chapel Hill Road, Ste 101 Cary, NC 27513 919-233-0732 1

Q MobilityWorks 12117 Princeton Pike Cincinnati, OH 45246 888-473-5402 1,3

Q Van Products 394A Green Meadow Drive Wilmington, NC 28405 910-793-5661 1

Q MobilityWorks 810 Moe Dr. Akron, OH 44310 888-473-5402 1,3

NMEDA DEALER MEMBERS Q Motorcars Mobility 2888 Mayfield Road Cleveland Heights, OH 44118 216-932-2400 1,3 ____________________________

OKLAHOMA

____________________________

____________________________

PENNSYLVANIA

PUERTO RICO

Q Keller Wheelchair Lifts 197 Main St. Luzerne, PA 18709 570-288-1004 1,2,3

Q Equipos Pro Impedidos de P.R. Carr #1 Int R796 KM 10.4 Bo Bairoa La 25 Caguas, PR 00725 787-746-7667 1,2 ____________________________

Q Keystone Coach Works 4786 Library Rd. Bethel Park, PA 15102 412-833-1900 1,2,3

Q Handicapped Vehicle Services Unlimited 7215 E. 46th St. Tulsa, OK 74145 918-622-8400 1 Q United Access 730 W. Hefner Rd. Oklahoma City, OK 73114 877-501-8267 1,3 ____________________________

OREGON Q Ability Center 9770 SW Wilsonville Road Wilsonville, OR 97070 877-820-3789 1,3 Q Ability Center 3574 Marcola Road Springfield, OR 97477 877-820-3789 1,3

Q Keystone Mobility 8118 Adams Drive Hummelstown, PA 17036 717-482-8140 1 Q M.I.T.S. Corp.

11448 N. Main St. Ext. Glen Rock, PA 17327 800-243-6487 1 Q MobilityWorks 1090 Mosside Blvd.

Wall, PA 15148 888-473-5402 1,3 Q MobilityWorks 2200 S. 12th St., Suite 2210 Allentown, PA 18013 888-473-5402 1,2,3

Q Performance Mobility 1640 W. 7th Avenue Eugene, OR 97402 877-254-2495 1

Q MobilityWorks 925 South Trooper Road Norristown, PA 19403 888-473-5402 1,2,3

Q Performance Mobility 12905 NE Airport Way Portland, OR 97230 877-254-2495 1,3

Q Steffy’s Garage, Inc. dba SGI Mobility 235 W Main Street Leola, PA 17540 717-656-6065 1,3

Q Performance Mobility 4347 NW Yeon Ave. Portland, OR 97210 877-254-2495 1,2,3 Q R & J Mobility Services, Inc. 4938 Crater Lake Avenue Medford, OR 97504 541-245-4846 1,3 Q R & J Mobility Services, Inc. 155 “E” Street Independence, OR 97351 503-838-5520 1,2,3

Q Total Mobility Services 7917 Derry St., Suite 124 Harrisburg, PA 17111 800-558-7408 1,3 Q Total Mobility Services, Inc. 4785 Penn Ave. Box 7 Boswell, PA 15531 814-629-9935 1,2,3

Q Apple Independence Mobility 1152 Pine St. Lebanon, TN 37087 931-528-5788 1,3

SOUTH CAROLINA

Q MobilityWorks 173 Industrial Dr. Lavergne, TN 37086 888-473-5402 1,3

Q Accessible Mobility Center 832 Dutch Square Blvd.

Columbia, SC 29210 803-798-0999 1,3

Q MobilityWorks 1325 Mackey Branch Drive Chattanooga, TN 37421 888-473-5402 1,3

Q Accessible Mobility Center 100 Bruce Rd. Greenville, SC 29605 864-315-1899 1,3

Q MobilityWorks 1015 S. Water Ave. Gallatin, TN 37066 888-473-5402 1

Q Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 843-576-0414 1,3

Q Superior Van & Mobility 10640 Braden Dickey Lane Knoxville, TN 37932 855-208-5576 1,3

Q Mobility Supercenter 11816 Hwy 17 Bypass Murrells Inlet, SC 29576 843-651-3334 1 Q MobilityWorks 563 Woodruff Rd. Greenville, SC 29607 888-473-5402 1 Q MobilityWorks 3624 Fernandina Road Columbia, SC 29210 888-473-5402 1,2,3 ____________________________

SOUTH DAKOTA Q IMED Mobility (Mobility Sales & Rental) 200 East 1st Street Tea, SD 57064 605-498-2200 1 ____________________________

TENNESSEE Q Apple Independence Mobility 1750 Lee Seminary Road Cookeville, TN 38506 877-528-5788 1

Q United Access 2165 Hillshire Circle Memphis, TN 38133 314-888-9450 1,3 ____________________________

TEXAS Q Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 903-592-6760 1,3 Q Adaptive Driving Access of Corpus Christi, LLC 2201 Gollihar Road Corpus Christi, TX 78415 361-852-0922 1 Q Adaptive Driving Access College Station 2214 N. Earl Rudder Freeway Bryan, TX 77808 979-307-7676 1,3 Q Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 713-874-9100 1,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Summer 2017

15

NMEDA DEALER MEMBERS Q Adaptive Driving Access McAllen 120 North 20th McAllen, TX 78501 956-971-0001 1 Q Adaptive Driving Access Pasadena 3430 E Sam Houston Pkwy S Pasadena, TX 77505 281-487-1969 1,2,3 Q Alamo Mobility Inc. 6473 DeZavala Road San Antonio, TX 78249 210-697-8884 1,2,3 Q Alamo Mobility Inc. 16262 IH 35 North Selma, TX 78154 210-718-0055 1,2,3 Q American Lift Aids, Inc. 2310 Calder Ave. Beaumont, TX 77702 409-832-3400 1,2,3 Q American Lift Aids, Inc. 2407 W. Southwest Loop 323 Tyler, TX 75701 903-581-8844 1,2,3 Q Lift Aids, Inc. 1500 Westpark Way Euless , TX 76040 817-835-0035 1,2,3 Q MobilityWorks 2110 N. Beach Ft. Worth, TX 76111 888-473-5402 1,2,3 Q MobilityWorks 2700 Franklin Ave. Waco, TX 76710 888-473-5402 1 Q MobilityWorks 4150 Interstate 30 Mesquite, TX 75150 888-473-5402 1,2,3 Q MobilityWorks 239 Commercial Drive Buda, TX 78610 888-473-5402 1,2,3

16

NMEDA Circuit Breaker

Q Open Road Mobility 7411 - 82nd Street Lubbock, TX 79424 806-771-5873 1,2,3

Q MobilityWorks 232 E. Belt Blvd., #100 Richmond, VA 23224 888-473-5402 1,3

Q A & J Mobility 1330 Mid Valley Drive De Pere, WI 54115 920-632-4882 1

Q Open Road Mobility 6669 Canyon Drive Amarillo, TX 79110 806-353-2747 1

Q MobilityWorks 6059 Virginia Beach Blvd.

Norfolk, VA 23502 888-473-5402 1,3

Q A & J Mobility 333 Washington Street Valders, WI 54245 920-775-9333 1,2,3

Q United Access 15301 North IH 35, Suite A Pflugerville, TX 78660 314-888-9450 1

Q MobilityWorks 5751 General Washington Drive Alexandria, VA 22312 888-473-5402 1

Q A & J Mobility 2650 Prospect Dirve Eau Claire, WI 54703 715-874-6630 1,3

Q United Access 2704 Lawing Ln., Suite 300 Rowlett, TX 75088 314-888-9450 1,2,3

Q PC Industries, Inc. dba Mobility Supercenter 7450 Midlothian Turnpike.

North Chesterfield, VA 23225 804-231-7774 1,2,3 ____________________________

Q A & J Vans dba A & J Mobility 3058 Helsan Drive Richfield, WI 53076 800-517-1024 1,3

Q United Access 2109 Luna Rd. Suite 200 Carrollton, TX 75006 314-888-9450 1,3 Q United Access 5044-A Doniphan Drive El Paso, TX 79932 314-888-9450 1 ____________________________

UTAH Q Performance Mobility 9082 S. 300 West Sandy, UT 84070 877-254-2495 1 ____________________________

VIRGINIA Q Independent Lifestyles 4880 S. Amherst Hwy. Madison Heights, VA 24572 434-846-7510 1 Q M.I.T.S. of VA 2075 W. Main St. Waynesboro, VA 22980 540-932-7300 1 Q Mobility of Norfolk dba Mobility Supercenter 3301 N. Military Hwy. Norfolk, VA 23518 757-201-7495 1 Q Mobility Plus Inc. of Virginia 763 Union Street Salem, VA 24153 540-389-3400 1,3

VERMONT Q MobilityWorks 5C David Drive Essex Junction, VT 05452 888-473-5402 1,3 ____________________________

WASHINGTON Q Absolute Mobility Center 21704 - 87th Ave. SE Woodinville, WA 98072 425-481-6546 1 Q Access Mobility Systems dba JDR Corporation 7202 Evergreen Way Everett, WA 98203 425-353-6563 1,3 Q Goldenwest Mobility 1815 E. Francis Ave. Spokane, WA 99208 509-484-3842 1,2,3 Q Kersey Mobility Systems 6015 160th Ave. E. Sumner, WA 98390 253-863-4744 1,2,3 ____________________________

WISCONSIN Q A & J Mobility 4125 Terminal Drive McFarland, WI 53558 608-579-1500 1,3

Q Advantage Mobility & Services dba GT Mobility 2833 Stanley St. Stevens Point, WI 54481 715-341-2712 1 Q GT Mobility & Services 844 Ontario Road Green Bay, WI 54311 920-491-8384 1,2,3 Q MobilityWorks N8 W22195 Johnson Dr., Ste. 130 Waukesha, WI 53186 888-473-5402 1,3 ____________________________

WYOMING Q Frontier Access & Mobility Systems, Inc. 1207 E. Pershing Blvd.

Cheyenne, WY 82001 307-637-7663 1

CANADA

____________________________

ALBERTA Q ECO Medical 18303 - 107 Avenue Edmonton, AB T5S 1K4 780-483-6232 1 Q Silver Cross Automotive 14568 - 116 Avenue Edmonton, AB T5M 3E9 844-799-5464 1

NMEDA DEALER MEMBERS ____________________________

BRITISH COLUMBIA Q Alliance Mobility Solutions 12211 Vulcan Way Richmond, BC V6V 1J7 604-327-7004 1,3 Q Can Am Mobility 158 Old Vernon Rd Kelowna, BC V1X 4R2 250-491-0003 1,3

Q Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 519-453-0480 1,2,3

Q Silver Cross Automotive 204-2657 Wilfert Road.

Victoria, BC V9B 5Z3 844-799-5464 1 ____________________________

Q Mobility in Motion 1710 Bishop Street N, Unit 8 Cambridge, ON N1T 1T2 519-623-9930 1

MANITOBA

Q Island Mediquip Ltd. 2258 Dorman Road Nanaimo, BC V9Z 6R4 250-824-0390 1 Q Medichair Northern BC 849 - 2nd Avenue Prince George, BC V2L 3A6 250-562-8280 1 Q Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 604-792-2082 1,2,3

Q Silver Cross Automotive 101 - 8289 North Fraser Way Burnaby, BC V3N 0B9 844-799-5464 1

Q Northland Home Healthcare Products 865 Bradford St. Winnipeg, MB R3H 0N6 204-786-6786 1 ____________________________

ONTARIO

Q Northend Mobility 301 Aqueduct St. Welland, ON L3C 1C9 905-735-5552 1,2 Q Silver Cross Automotive 2028 Dundas Street East London, ON N5V 1R2 844-799-5464 1

Q Courtland Mobility 1355 Artisans Court, Unit B Burlington, ON L7L 5Y2 800-354-8138 1,2,3

Q Silver Cross Automotive 675A Davenport Road Waterloo, ON N2V 2E2 844-799-5464 1,2,3

Q Creative Carriage Ltd. 6 Ridgeview St. P.O. Box 600 St. George, ON N0E 1N0 519-740-4801 1,2

Q Silver Cross Automotive 2 Walker Drive Brampton, ON L6T 5E1 844-799-5464 1

____________________________

QUEBEC Q Centre d’ Autonomie 399 Ave De La Friche Dolbeau-Mistassini, QC G8L 2T3 418-276-8336 1,3 Q SMVR 2 Visions, Inc. 414 Blvd St. Germain Ouest Rimouski, QC G5L 3N4 418-723-9225 1,3 Q TVR Technologies, Inc. 595 Lanaudiere Repentigny, QC J6A 7N1 888-919-2555 1,3 Q Van Action 4350 Autoroute 13 Laval, QC H7R 6E9 800-668-8705 1,2,3 ____________________________

SASKATCHEWAN Q PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 306-584-8456 1,3

The NEXT GENERATION Electronic Left Foot Accelerator

Technology Des igned to Help

The NEXT GENERATION of left foot accelerators has arrived.

This paradigm shift in SAFETY now requires the driver to activate the left pedal prior to each use. In addition, a separate key is required to transfer function to the left accelerator pedal. There is no need to remove the device or engage a lockout system. The system always defaults to the right side accelerator pedal. This safety feature is important when other family members need to drive or when the vehicle is being moved by someone else such as a valet or service technician. Veigel has specifically designed the Electronic Left Foot Accelerator (ELFA) for safe frequent driver change with the upmost ease.

We use only OEM proven circuits and accelerator pedals to ensure the highest quality and reliability of the entire system.

If your mobility equipment dealer is concerned about installing left foot accelerators due to insurance or liability concerns, the Veigel ELFA may be the solution.

sales@veigel-na.com

(800) 488-7688

www.veigel-na.com

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Summer 2017

17

CEO’S MESSAGE DANNY LANGFIELD

(NMEDA CEO/EXECUTIVE DIRECTOR)

Danny has a wealth of automotive and association experience combined with an unbridled enthusiasm for championing the automotive mobility industry. Having served as the Deputy Executive Director for the Texas Independent Automotive Dealers Association (TIADA) for the past ten years, Danny was primarily responsible for advocacy, government relations, professional development and compliance. Questions or concerns

“

may be directed to Danny at danny.langfield@nmeda.org.

N

o doubt about it, the dog days of summer are here.

At NMEDA’s offices here in

Tampa the temperature is running in the early 90’s, but the humidity is pushing 100% most of the time. I looked back on the original CEO job description I was provided, and it doesn’t say anything about requiring gills to breathe. Probably just an

year (we run July 1 – June 30). [...] Having the budget process completed and approved is a major accomplishment for staff and committee leaders. The budget serves as the business plan – the blueprint, if you will – for everything of

oversight, I’m sure.

any significance we plan to accomplish in this

But who’s complaining? Not me,

12 month period...”

that’s for sure. Things are going great: Family is settling in nicely. My 8 year old boy is at basketball camp, and my 10 year old girl will be going to acting camp; without a doubt, life is good on the home front.

And we are blowin’ and goin’ here at NMEDA, as well. Let me tell you what’s been going on and a little about what’s coming up…

As you read this, NMEDA is well underway in our new fiscal year (we run July 1 – June 30). While this is not stop-the-presses news for our members, having the budget process completed and approved is a major accomplishment for staff and committee leaders. The budget serves as the business plan – the blueprint, if you will – for everything

18

NMEDA is well underway in our new fiscal

NMEDA Circuit Breaker

of any significance we plan to ac-

As you will find well-documented

complish in this 12 month period.

in these pages, in June NMEDA and

Speaking of the budget, the asso-

our allies participated in a rule-

ciation has adopted an Industry & Public Relations (IPR) budget that utilizes CAP funds in a significantly different way than past years. At the urging of the board, we have moved away from general consumer marketing and pivoted to highly specific efforts aimed at associations we believe will be much more receptive to our message. I’m also very excited to announce that we have hired a new Director of Partner Relations, Trevor Jennings, who we expect to be a big part of establishing and maintaining relationships with our influencer partners.

making hearing at the VA offices in D.C. A quarterly print publication such as this is really not a great way for us to keep you up to speed on government relations developments, so I’d ask that you be sure you are receiving the weekly Short Circuit email, which delivers much more timely updates. (Not getting it? Call the office and Doris will get you taken care of.) Short version – it was a good day for NMEDA and for the mobility industry. You can be proud of the volunteer leaders of your association who took time out of their busy schedules to rep-

resent your interests in D.C. While one never knows what will happen next with the VA, I was pleased and impressed with the cooperative team effort we put forth.

On the Education & Training side, Pete Lucas has started to build out an all-new online offering aimed at healthcare professional influenc-

“

ers. Similar to the current Comprehensive Automotive Mobility Solutions (CAMS) online course, this new session will demonstrate the importance of referring clients and patients to a qualified QAP dealer, while providing advanced education for the learner. We also plan to have the course certified for continuing education units (CEU’s) for attendees, a strategy that has proven very successful with the current CAMS course.

Pete Lucas has started to build out

an all-new online offering aimed at healthcare professional influencers, similar to the current Comprehensive Automotive Mobility Solutions (CAMS) online course...”

Finally, the NMEDA staff has de-

information as this issue makes

veloped a strategic plan, currently

its way through the association

under committee consideration, for

vetting process...

the revitalization of QAP. It would

All the best to all of you and your

not be appropriate to discuss the

families as we brave these hot

details at this early juncture, but

summer months. Not to worry,

suffice it to say that the proposal

Fall is just around the corner…

includes recommendations for some very significant improvements to the program, including the

I hope!

---

audit process. Stay tuned for more

Independent Driving Systems

Drive-Master Co., Inc.

580 T C Jester Boulevard, Houston, Tx 77007 Phone: (713) 864-1460 • Fax: (713) 864-1469 E-mail: info@IndependentDrivingSystems.com Web: IndependentDrivingSystems.com

37 Daniel Road West, Fairfield, NJ 07004-2521 Phone: (973) 808-9709 • Fax: (973) 808-9713 E-mail: peter@DriveMasterMobility.com Web: DriveMasterMobility.com

Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . .

• If needed, the Dealer can change the effort in his shop in about 5 minutes?

• You don’t have to sign any waivers or pay for problems with • The clients family can have OEM steering when they drive? the modifications?

• There is a monitoring system that alerts the driver to any dangerous conditions?

• We can modify any electrically steered vehicle?

• The driver can pretest the system before driving?

• We have all testing and engineering data by a licensed engineer?

• The system has a positive feel like OEM and not a wandering feeling like the old hydraulic zero efforts we are used to using?

GEN-II: Modified Effort Electric Steering System

Compliant with:

✓

GEN-II system is designed to modify the effort of the OEM Electric Steering System.

✓

0 to 100 effort range selection.

✓

BACK UP Steering System:

Competition

YES NO NO

✓

Activates automatically in case of ignition and/or power failure.

NO

✓

Notifies the driver audibly and visually via LCD (Liquid Crystal Display) screen.

NO

✓

Allows steering for a minimum of 180 seconds or as long as vehicle is in motion.

NO

✓

Electronic vehicle monitoring system is included to warn the driver of any potential danger.

NO

✓

Crossover function: Easily returns to OEM mode by pressing a button.

NO

✓

Failure mode self test.

✓

OEM equivalent components.

NO NO

NMEDA Guidelines 30, 36 FMVSS/CMVSS 101, 203, 204, SAE J2672

Auxiliary Battery System • This system maintains a second battery that can assist with additional equipment.

• The auxiliary battery is automatically charged by the OEM charging system and disconnected when the van is shut off.

• Plug and play harnesses.

• Digital battery voltage meter for both batteries.

• GEN II backup system interface.

Compliant with:

NMEDA Guidelines 6 FMVSS/CMVSS 305, SAE J1903 Summer 2017

19

FEATURE

Choice 2.0 ...Again.

By Michael Benoit Partner, Hudson Cook

L

•

the House Financial Services Committee’s (“HFSC”)

New 2.0 does a few other things, as well: •

•

Retaining its sole director

The CFOA’s Deputy Director would be appointed, and subject to removal, by the President;

•

It would not repeal the con-

structure, but making the di-

sumer complaint database

rector removable at will by the

provisions, but would prohibit

President;

the CFOA from publishing and data collected;

Limiting its rulemaking author-

(“Choice Act 2.0”) based on an

ity to the statutes enumerated

earlier version from the last Con-

in Title 10 of the Dodd Frank

enforcement authority to the

gress (“Choice Act 1.0”). As often is

Act (e.g., Truth in Lending Act,

enumerated statutes; and

the case in Washington, what is true

Consumer Leasing Act, etc.);

today may not be tomorrow and the landscape for financial reform has, not surprisingly, changed once more.

I expect it will change several more

• •

Dodd Frank reforms, but for now, a

•

new version of Choice Act 2.0 (“New

“

2.0”) suggests the HFSC is considering a simpler and broader approach.

the Director to seat advisory

Eliminating its supervisory Repealing its market monitorEliminating mandatory advisory boards.

Where Choice 2.0 eliminated the

New 2.0 -- a document attributed

CFPB’s consumer education func-

(rightly or wrongly) to the HFSC –

tions, New 2.0 makes all of the

attempts a more elegant approach

Dodd-Frank mandated offices op-

to financial reforms. It begins by

tional at the discretion of the direc-

changing the name of the agency

tor. These would include the Office

to the Consumer Financial Opportu-

of Fair Lending and Equal Opportu-

nity Agency (“CFOA”), and adopts

nity, the Office of Financial Educa-

some of the earlier proposals for

tion, the Office of Servicemember

NMEDA Circuit Breaker

It would eliminate mandatory

entirely;

New 2.0 would, like its predecessor, establish an Office of Economics that would review rulemaking as envisioned in Choice Act 2.0, but New 2.0 would now have that office also review enforcement actions and report directly to the Director.”

Let’s review:

•

It would limit the CFOA’s

advisory boards, but permit

ing authority; and •

•

Repealing its UDAAP authority

authority;

times before – or if – we see any

20

Protection for Older Americans.

changing the CFPB, including:

ast month I wrote about

work on the Financial Choice Act

Affairs, and the Office of Financial

boards at his or her discretion.

Finally, and perhaps most importantly, New 2.0 would, like its predecessor, establish an Office of Economics that would review rulemaking as envisioned in Choice Act 2.0, but New 2.0 would now have that office also review enforcement actions and report directly to the Director.

Currently, economists are embedded in various units and answer to lower level leadership that is often looking for a particular outcome.

Bypassing assistant and associate directors and their deputies, and giving the economists freedom to provide their unvarnished analysis to the Director will arguably create better rules and enforcement based on pure analysis as opposed to predetermined outcomes. It would cause the Bureau to operate more like the data-driven agency it fancies itself than has been possible up to now.

Will New 2.0 take hold? Who knows? It’s a long road to the Oval

Office for a signature on a piece of legislation. The Republican majority in the House has yet to show its ability to govern and pass legislation, despite its lack of need for Democrat votes. Healthcare and tax reform seem to be higher on the list of priorities – the scuttlebutt about town is that financial reform won’t see activity until 2018 – though the goalposts seem to move every day.

Even were the House to successfully pass New 2.0 – or any other financial reform legislation – it would still have to get through the Senate. With a mere two seat majority, the Republicans need at least eight Democrats or Independents to pass legislation, and it’s hard to identify eight of them anxious to climb on the financial reform bus with Republicans. Of course, this assumes Senator McConnell will restrain himself from leading

“

Giving the economists freedom to

provide their unvarnished analysis to the Director will arguably create better rules and enforcement based on pure analysis as opposed to predetermined outcomes....”

legislation through on a simple

Michael Benoit is a partner in the

majority vote. I think both parties

Washington, D.C., office of Hudson

recognize the danger of passing

Cook LLP. He is a frequent speaker

legislation on a simple majority –

and writer on a variety of consumer

i.e., today’s majority will one day be

credit topics. Michael can be reached

the minority – and the irreparable

at 202-327-9705 or by emailing

harm it would do to the Senate’s

mbenoit@hudco.com. Nothing in this

role and reputation as the “delibera-

article is legal advice and should not

tive” body. But, stranger things

be taken as such. Please address all

have happened.

legal questions to your counsel.

One thing is for certain: It wouldn’t be Washington without all the crazy.

his party to eliminate the legislative

Stay tuned.

filibuster and push this and all future

---

Summer 2017

21

NMEDA NEWS BRIEF

Introducing the Mobility Makeover Program

F

or five years, NMEDA

We are shifting our focus from the

wheelchair accessible vehicles,

members have been a key

Local Heroes Contest to an aware-

while highlighting QAP, technology

part of National Mobility

ness project that will touch more

and mobility solutions available

Awareness Month and the Local

people than ever before. The Mo-

for people with disabilities.

Heroes Contest, helping award

bility Makeover program will be a

over a dozen wheelchair access-

national 1-hour TV special. We are

After the special airs on TV, we will

ible vehicles.

partnering with like-minded orga-

In 2017, we are taking mobility

nizations and tapping into their

awareness to the airwaves.

“

databases to select the participants and expand NMEDA’s outreach.

During the program, we will award deserving individuals customized

We are shifting our focus from the Local Heroes Contest to an awareness project that will touch more people than ever before. The Mobility Makeover program will be a national 1-hour TV special...”

be providing individual segments for NMEDA dealers to use in their showrooms, for training purposes, social media and if you want to run it in your local market as your own.

NMEDA is working hard to make Mobility Makeover a success beyond our expectations. We hope you will stay tuned to find out how you can be a part of this incredible program.

---

The Consumer Financial Protection Bureau Announces Arbitration Rule

T

he Consumer Financial

“We have known this rule action

Hensarling issued a statement sug-

Protection Bureau has

was coming for some time now,”

gesting he would favor overturning

announced a rule that

said Danny Langfield, NMEDA CEO.

this rule under the Congressional

will prohibit class-action waivers

“For those entities that currently

Review Act, so legislative action is

in most pre-dispute arbitration

utilize arbitration agreements, this

also possible.”

agreements. Many financial institu-

is obviously a significant concern.

tions, related businesses and their

However, it is our understanding

NMEDA will keep our members up

trade associations have expressed

that this rule is likely to face a court

dismay with this rule action, deeply

challenge, possibly resulting in a

concerned that its implementation

preliminary injunction halting imple-

will open the floodgates to frivolous

mentation. Additionally, Financial

class-action litigation by unscrupu-

Services Committee Chairman Jeb

lous trial lawyers.

22

NMEDA Circuit Breaker

to date on this issue as it progresses.

---

Summer 2017

23

QAP STRAIGHT TALK (w/ CHUCK HARDY)

The QAP Corrective Action System

Y

Chuck Hardy

ou may or may not be aware

contact when an action is entered

that QAP has a closed-loop

and these emails have a clickable

paperless corrective action

link the dealer can follow to resolve

system. This system is part of the

the issue, or communicate directly

Association Management System

with NMEDA’s QAP Coordinator. All

(AMS) and is accessed through the

actions can be completed at the

dealer member portal. The corrective

dealer’s leisure and all communica-

action system is used primarily to

tions are chronologically logged

disposition audit findings, but can

like what you see in a blog. These

also be used for non-audit related

communications and action status

corrective action requests.

changes are all maintained in the

One of the benefits of the QAP cor-

system and can be accessed and

rective action system is that required actions (typically audit findings) are

viewed 24/7/365 by the dealer using the member portal and going

NMEDA VP of Quality Assurance and Compliance

communicated to the dealer and can

to the “Audits” tab.

be closed out by the dealer without

Let’s walk-thru how the system

making a single phone call, email,

works. We will use an example of an

Want to know something about

snail-mail, or visit to NMEDA. No-

audit finding for non-compliant ADA

QAP? Have an idea for a future

tification emails are automatically

restroom. These are the basic steps

article or just have a question

sent by AMS to the dealer’s QAP

of the corrective action process:

about a form, or one of the Rules, or something you read in this article?

1.

Enter your member portal and click on the “Audits” tab.

Send your questions or ideas to chuck.hardy@nmeda.org and look for the answer in a future edition of QAP Straight Talk with Chuck Hardy.

“

One of the benefits of the QAP corrective

action system is that required actions (typically audit findings) are communicated to the dealer and can be closed out by the dealer without making a single phone call, email, snail-mail, or visit to NMEDA. ”

24

NMEDA Circuit Breaker

2. Find the audit by the “Audit Date” and then click on the red box under “Corrective Action”

3. Click anywhere on the audit finding (highlighted in yellow) and another window will appear with specific information about that finding.

4. Initially the corrective action will show “Open” and there are no discussions.

Summer 2017

25

5. In this case the dealer has installed the required grab bars and writes that in the notes section...

6. ...then goes to the “Documentation/Evidence” Tab to upload the photo showing the grab bars installed and clicks “Submit” button

7. The dealer has now provided evidence that the corrective action has been resolved. NMEDA will receive an email stating the dealer has updated the action and then review the dealer’s response. If the response is accepted, NMEDA will close the corrective action and the dealer will be notified via email.

26

NMEDA Circuit Breaker

8. This is a sample of the email showing the action item was closed.

In summary...

emails from “nmeda.org” to

In Closing...

We have shown here a simple example

your whitelist to allow them

I hope this article helped explain

to get through.

of how the QAP corrective action

what the QAP corrective action

There is an email sent when

system is and how it is used to close

make all their updates through the

an action item is opened, closed,

out audit findings. All dealers have

member portal. I would like to note that

or when there are any updates

access to this corrective action sys-

there is a lot more to the system and

made to it.

tem and it is important to make sure

system works and how the dealer can

there are several areas that were not

•

The dealer can communicate to

that each dealer has the correct

described in the example shown in this

NMEDA about a finding by using

QAP contact listed in the member

article. Some of these items include:

the “discussion” or “notes” box,

portal with the right email address.

•

the discussion box works like

The email address is very important

a blog (if you are familiar with

because all communications about

that). The dealer can ask ques-

the findings and subsequent cor-

tions and NMEDA will respond

rective actions are sent to the QAP

using the same system so the

contact’s email of record.

entire conversation and any

If you have any questions about

•

There can be multiple assigned corrective actions for one audit.

•

Action items can be completed independently, meaning there can be (for example) three action items for a single audit and there could

actions are all documented for

be one open while two are closed.

•

The status for all action items is shown under the “Audit” tab in the

future reference.

•

member portal.

•

All system-generated emails are sent to the QAP (Primary) contact listed for the dealer. Note that sometimes emails are sent to Spam and you may need to add

•

the QAP Corrective Action system or its use, please contact the QAP

The dealer may upload as many

Coordinator (Kristen Clevidence)

documents or photos necessary

or myself at the NMEDA office. We

for each action.

would be happy to help you in any

All action items have a due

way possible.

date, if the due date is near

Office Phone: (813) 264-2697

and no action is taken the sys-

Email: qap@nmeda.org

tem will send an email to the dealer’s QAP contact.

---

Summer 2017

27

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QAP DASHBOARD

QAP DASHBOARD AVERAGE FINDINGS PER AUDIT June 2016 - May 2017

1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

TOP 5 AUDIT FINDINGS June 2016 - May 2017 Calibration Overdue

52

QC Manual Update

38

NCT Training Missing/Expired

36

QC Manual Annual Review Make Inoperative Form Missing/Incomplete

27

13

AUDIT FINDING SEVERITY June 2016 - May 2017 Successful Audit 20%

Major 28%

Opportunity for Improvement 13% Minor 39%

30

NMEDA Circuit Breaker

QAP DASHBOARD Total QAP Dealers in Good Standing Quarterly: Spring 2016 - Summer 2017 319

320 318 316 314

316 314 311

312

311 309

310 308 306 304 Feb-16

May-16

Aug-16

Nov-16

Feb-17

May-17

NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: Spring 2016 - Summer 2017 Applications

12

7

8

4

10

9

10

6

Accreditations

7

6

4

4 2

2

6 4

3

5

0 Feb-16

May-16

Aug-16

Nov-16

Feb-17

May-17

Dealers with No Audit Findings

Newly Accredited Dealers

Access 2 Mobility – Tyler, TX

Ability Center – Goodyear, AZ

Cummings Mobility – Roseville, MN

Ability Center – Springfield, OR

Cummings Mobility – Burnsville, MN

Ability Center – Wilsonville, OR

GT Mobility & Services – Green Bay, WI

Alliance Mobility Solutions – Richmond, BC

IMED Mobility – Tea, SD

Island Mediquip – Nanaimo, BC

Key Mobility Services – Xenia, OH

Personal Mobility – Champaign, IL

Mobility Supercenter – Norfolk, VA

Personal Mobility – Peoria, IL

MobilityWorks – Ocala, FL

Personal Mobility – Springfield, IL

Presidential Conversions – Jonesboro, AR

Presidential Conversions – Little Rock, AR

Superior Van & Mobility – Ft. Wayne, IN

United Access – Rochester, NY

Summer 2017

31

GOVERNMENT RELATIONS REPORT

An Industry Comes Together

NMEDA Leads the Way at the VA

M

y first meeting with the

discussed problems both founda-

National Mobility Equip-

tional and granular – from the lack of

ment Dealers Association

enforceable vendor selection criteria

occurred at a restaurant in Arling-

and inconsistent policy enforcement

ton, Virginia. Riding the DC Metro

amongst VISNS to slow payment

from my law firm’s office in down-

issues and VA employee turnover –

town Washington, I was unsure of

and no amount of research could’ve

what to expect. I knew that I would

provided me with the insight Dave,

be having dinner with NMEDA rep-

Bill, and Sam had gained through

resentatives – specifically, Executive

their years of experience with the

Director Dave Hubbard, President

AAE program and its beneficiaries.

Bill Siebert, and incoming President

I left the meeting knowing that we

Director of Government Relations

Sam Cook – to prepare for a meet-

had some challenges ahead of us,

ing at the U.S. Department of Vet-

but assuming it would take a year,

erans Affairs regarding an update

maybe two, to clear things up.

Send your related questions

of the Automobile Adaptive Equipment (AAE) Program handbook. At

That meeting was seven years ago.

to amy.schoppman@nmeda.org or call the NMEDA offfice at

that time, I had minimal awareness

(813) 264-2697.

of the automotive mobility indus-

Amy Schoppman

try, so I decided to rely on research for preparation. I read VA’s AAE Program handbook and reviewed NMEDA’s incorporating documents.

I familiarized myself with NMEDA’s dealer network and the products NMEDA’s membership manufactured, prescribed, and installed. I watched YouTube videos sharing personal stories of automotive mobility and regained independence. Walking to the restaurant from the Metro station, dog-eared copy of NMEDA’s QAP rules in hand, I assumed I was entirely prepared.

It turns out that I was not entirely prepared. After meeting with the group for several hours, it became clear that NMEDA’s concerns with the AAE program were not limited to an outdated handbook. We

32

NMEDA Circuit Breaker

Since then, I have (1) stopped making assumptions and (2) moved to Florida to work as the Director of Government Relations at NMEDA, where one of my primary responsibilities is to direct and oversee the Veterans Mobility Safety Act (VMSA) effort that technically began during that dinner in 2010.

For those readers who may be unaware: NMEDA was involved in the passage of legislation to improve the administration of VA’s AAE program.

The bill – which required VA to establish safety and quality standards for vendors; to consistently apply AAE program policy nationwide; to improve the education and training of employees administering the AAE program; and to report biannually on VMSA implementation and compliance, among other things – was signed into law by then-President Obama last December. It was a

triumphant moment for NMEDA: we

be represented at the meeting. What

Mike’s constructive insight and 27

had brought an issue important to

follows is a summary of the June 13

years of AAE program experience

our membership – the issue of AAE

public meeting, including comments

set an appropriate tone for the

program integrity – to Congressio-

from those who were present.

meeting. “What shocked me was

tion of this process has become an

I

exceedingly rare feat in DC over the

and veterans service organizations

nal attention, then shepherded a bill through the legislative process and into public law. Successful comple-

last decade, yet both Republicans and Democrats in the House and Senate unanimously voted in favor of quality and safety assurances for veterans receiving automotive mobility solutions from VA providers. At that point, the action shifted from Congress to the Department of Veterans Affairs.

t goes without saying that veterans and AAE program users were the meeting’s VIPs.

While several individual veterans submitted written statements for the meeting record, I knew one veteran in particular would want to

that after I finished speaking, certain manufacturers and product installers actually stated that their products and installations should be held to lesser or self-regulating standards.

They don’t seem to understand that simplicity and profit should never trump the safety and well-being of

be present in the room: Mike Sav-

my fellow veterans.”

icki. Mike is a former Navy officer

Next up were the manufacturers,

who had just begun flight training

which included participants from

when he sustained a spinal cord in-

BraunAbility, Bruno Independent

jury while on active duty in 1990. A

Living Aids, and Vantage Mobility

longtime advocate for VA adoption

International. The manufacturers’

In administrative law, “rulemaking”

of AAE program standards, Mike

general function was to commu-

is the process used by executive

was the first speaker and kicked

nicate the overall importance of

and independent agencies to create regulations. In the case of the VMSA, Congress set a broad policy mandate by passing the bill, making the Department of Veterans Affairs responsible for creating more detailed regulations through the rulemaking process. Demonstrating its commitment to developing and implementing the VMSA-mandated improvements before the legislation’s enactment deadline of December 14, 2017, the VA announced its initial Request for Information regarding VMSA implementation in February.

“

off what would become a nearly

equipment standards to ensure that

eight-hour meeting.

VA-purchased products are safe,

In administrative law, “rulemaking” is the

process used by executive and independent agencies to create regulations. In the case of the VMSA, Congress set a broad policy mandate by passing the bill, making the Department of Veterans Affairs responsible for creating more detailed regulations through the rulemaking process...”

Then, in mid-May, VA announced a

“Disabled veterans have waited too

reliable, durable, and ultimately

public meeting at the Central Office

long for VA to update its guidelines

meeting veterans’ automotive

in Washington, DC. This in-person

and standards for AAE, so I did not

mobility needs.

meeting was a Very Big Deal: it was

take my opportunity to address the

likely to be the only opportunity for

VA policymakers lightly,” Savicki

Finer points were made, as well.

a panel of VA representatives to hear

said. “Veterans deserve safe, qual-

directly from stakeholders in a group

ity-tested equipment as well as the

setting. Knowing NMEDA’s diverse

assurance that VA-approved instal-

membership, I felt it was critically

lations are performed by competent

important that all of the association’s

individuals and reputable businesses.

various experts – manufacturers,

At the end of the day, veterans

dealers, certified driver rehab special-

want to know that VA has our

ists, ATPs/engineers, and veterans –

backs when we are on the road.”

VMI’s 100% veteran-staffed VA Customer Service Department was presented as an example of how VA can improve the AAE program experience for veterans.

Jeff Weston, VMI’s Executive Vice President of Sales and Business Development and an Army veteran, made the case:

Summer 2017

33

GOVERNMENT RELATIONS REPORT (cont.)

“VMI’s dedicated VA Customer Ser-

trained dealers with the experience

weight or axle loading, the vehicle’s

vice Department is the single point

to know which equipment and ap-

handling – including steering, brak-

of contact for VA Prosthetics, VA

plications are safe. Braun has had

ing and control – is negatively af-

Contracting, the veteran end-user,

success with this approach for many

fected and can put the veteran, their

and VMI dealerships. This approach

years, and I advised VA to adopt a

passengers, and others traveling on

has streamlined the customer service

similar approach as it implements

the roadway in danger.”

process for all parties, and we want-

the VMSA.”

ed VA to know about our successful

One of the more bizarre aspects

A final issue addressed by the manu-

of the public meeting included the

facturers was that of weight analysis.

opposition’s insistence that VA

The companies and individuals that

not adopt any standard or regula-

opposed the VMSA as legislation,

tion that requires performance of

and that continue to oppose

a weight analysis – a standard, it is

program. I hope that VA considers adopting the customer service ele-

“

ments that have worked so well for VMI and its veteran customers.”

worth mentioning, that the opposi-

The performance and documentation of a weight analysis is a common-sense method for verifying the safety and functionality of exterior hitch-mounted lift installations.”

O

34

tion is otherwise willing to enforce in its capacity as a NMEDA member.

“Several different types of scale systems are able to validate weight measurements, easily and within minutes,” Belson continued. “I felt it was important for the panel to understand that a competent installer will be able to conduct a weight analysis at the installer’s place of

ther manufacturers empha-

the development and adoption of

business, at the veteran’s home, or

sized the importance of

meaningful AAE program standards,

at some other third-party location.

production standards, min-

have a history of trivializing the

It would be irresponsible to specifi-

imum warranties, product-specific

performance of a post-application

cally exclude a weight analysis from

training and certification programs

weight analysis. As many readers

the VA-developed standards.”

for technicians, and the utility of

know, the performance and docu-

certified dealer networks. Rick Nel-

mentation of a weight analysis is a

son, Director of Customer Care and

common-sense method for verifying

Aftersales for BraunAbility, clearly

the safety and functionality of exte-

outlined the company’s dedication to

rior hitch-mounted lift installations,

providing a superior experience for

and Bruno’s Bill Belson effectively

the product end-user:

communicated this principle at

“I wanted the VA panel to know that

the meeting:

a manufacturer cannot realistically

“Exterior hitch-mounted lifts are a

rehab process. Liz made a convinc-

support its customers without a

good example of why weight analy-

ing argument for the update of both

strong, well-trained, and experienced

sis is important. They may seem

VHA Handbook 1173.4 (Automo-

dealer network,” Nelson stated. “Our

simple and straightforward, but their

bile Adaptive Equipment Program)

dealers are our eyes and ears in the

installation is dynamic and often

and VHA Handbook 1173.16 (Driver

field – they have an intimate rela-

requires post-installation review to

Rehabilitation for Veterans with

tionship with the customer’s needs,

ensure that vehicle operating and

Disabilities Program), and we hope

and sometimes dealers help protect

performance characteristics have

to see the CDRS certification, or de-

customers from themselves. This

not been compromised. If the lift

monstrable effort towards creden-

cannot be done effectively over the

and mobility device weight on the

tialing, become a requirement of

phone or from hundreds of miles

rear of the vehicle exceeds OEM

employment within the VHA Driver

away, which is why Braun insists on

recommendations of either tongue

Rehabilitation Program system.

NMEDA Circuit Breaker

ADED’s Executive Director Liz Green made an appearance on behalf of the CDRS community and reminded the VA panel that many improper outcomes (and unhappy veterans) are the result of an incomplete or inferior needs analysis at the very beginning of the driver

Organized by NMEDA, a coalition of 17 individuals from all walks of the mobility industry came together to make the case before the VA that meaningful standards, accountability and financial responsibility should be at the core of the rule’s implementation.

Finally, NMEDA’s dealer members

our dealerships to appropriately

As far as hugely important, adver-

were represented by current Presi-

mitigate risk and improve the cus-

sarial, eight-hour meetings at VA

dent Chad Blake (Ability Center) and

tomer’s quality of life. My remarks

Central Office go, this one went

past President Sam Cook (Superior

at the public meeting emphasized

pretty well! Look how happy we

Van & Mobility). Chad and Sam

the importance of VA adoption of

are after the meeting’s conclusion

touched upon several aspects of

standards and accountability mea-

in the photo above.

QAP throughout their statements –

sures at initial product acquisition,

insurance requirements, trained

at product installation, and after

All kidding aside, the 18 participants

technicians, 24/7 emergency assis-

product delivery. In my experience,

tance, ADA-accessible facilities –

such an approach will greatly im-

and articulated the value of logical,

prove the overall experience for

specific, results-oriented standards

both dealers and veterans.”

for businesses operating in the

Involved in the VMSA effort since

healthcare professionals, and

that very first meeting in 2010, Sam

NMEDA – and it was a beautiful

succinctly encapsulated NMEDA’s in-

thing to see the NMEDA group

tentions: “This effort has always been

demonstrate the collaborative

about ensuring positive outcomes

nature of our industry at the public

for veterans. The final program rules

meeting. Putting it all together –

“I reminded the VA panel that Ability

should ensure an outstanding AAE

that’s what associations do.

Center is a QAP dealer by choice.

program experience for all veterans,

We believe that a clearly-defined ap-

no matter where they live or which

proach to quality and safety allows

VA location they go to.”

automotive mobility equipment space. Chad’s approach was to demonstrate that meaningful quality standards are valuable for both dealers and consumers:

in the NMEDA-affiliated group did an outstanding job representing their areas of expertise. We are all in this together – VA, veterans, manufacturers, dealers, technicians,

---

Summer 2017

35

FEATURE

CAMS-HP and the Mobility Dealer:

the trainer directly from the dealer host. This course is easy to produce and is a less expensive option to the full day CAMS Regional. We cur-

What program to choose and how to utilize it to benefit your dealership.

rently have 24 CAMS-ADED trainers

By Cassie Churchill

course material geared to educate

been presented with 86 total attend-

I

them about the mobility equipment

s your Mobility Dealership asking; why are there so many CAMS options, and which one

do I choose? If so, then you are not alone. So why does NMEDA offer so many options, and how do you choose the best option for your dealership? Let’s try to answer some of these questions, but first here is a recap of the CAMS programs available and how to get started.

Small: CAMS or CWTA Lunch & Learn For a pure “do it yourself” grassroots marketing tool using professional CEU as an attendee incentive, you can choose either the CAMS Lunch & Learn or CWTA (Conducting Wheelchair Transportation Assessments) Lunch & Learn courses. These two courses are the simplest, least expensive, and quickest to deploy of all of NMEDA’s outreach programs.

Since 2011, these two courses have been taught by our members in 303 different locations in the US & Canada to 3,187 attendees. These two programs feature you, the dealer, as both instructor and host.

Once a month, we schedule two-part “Train the Trainer” sessions for both the CAMS & CWTA Lunch & Learns.

You can find the next scheduled session at www.nmeda.com/members/training under “Dealer courses” heading. This program is the fastest way to reach your local health care professional referral sources with

36

includes a standard $250 stipend to

NMEDA Circuit Breaker

industry and the importance of always referring patients to you the local NMEDA-QAP dealer. With these programs you’ll be able to give 1 hr. of AOTA, ADED, CCMC, and AKTA

in various locations across the US & Canada. Since program launch earlier this year, 4 CAMS-ADED have ees. For more information contact Peter Lucas at learning@nmeda.org to see if we have a trainer located close to you. Depending on availability, these courses can be produced with 2-3 months and can be sched-

CEUs to your attendees, and you can

uled later this year.

be up and running within 30 days.

Large: CAMS Regionals

Total cost to dealer for catering, handouts, certificates, etc. is usually in the $200-$300 range per event.

Our classic outreach program offering is the full-day CAMS-HP Regional course. Since program

Medium: CAMS-ADED

inception 30 CAMS Regionals have

Our newest outreach program is

been held by NMEDA dealer hosts

called Advocating Automotive Mobility for Your Clients- Driver Rehabilitation and Automotive Mobility Solutions course. For our purposes, we’ll refer to it as the CAMS-ADED. The CAMS-ADED is designed to be a hybrid between the CAMS Lunch & Learn and full-day CAMS Regional event. It’s designed for approximately 12-18 attendees, and offers 3 times the CEUs as the Lunch & Learn (i.e. 3 CEUs for AOTA, ADED, and CCMC). It’s not completely do it yourself- each CAMS-ADED comes with a downloadable dealer host kit and one teleconference kick off meeting. Also, NMEDA provides a fully-vetted CDRS/OT from ADED who has been trained to give this course. Our hope is that utilizing a trainer from ADED will help strengthen your relationship with your local Driver Evaluator. The CAMS-ADED will cost about $600$700 to produce, part of which

with 1,067 attendees. This program takes the most time to produce, requires the highest costs in terms of sponsorship, and offers the most NMEDA support of the three sizes of outreach programs. Currently, our Regional calendar is full for 2017, but we are considering RFP’s for 2018. The CAMS Regional, like the CAMS-ADED features a fully-vetted and trained OT/CDRS. The full day course offers more than double the CEU (i.e., 7 CEUs) over the CAMSADED. The CAMS Regional is accredited by AOTA, ADED, CCMC, RESNA, and AKTA. Instead of the CAMS-ADED’s one teleconference, the CAMS Regional offers at least 3 planning teleconferences and more if needed. Support also includes up to 2 hours of coaching from an experienced Outreach Program Advocate and NMEDA presence at the event. In addition, NMEDA staff helps organize catering, certificates,

and training binders. The CAMS Regional costs $3000 for up to 30 attendees and $4500 for 31-45 attendees. Typically, these costs are shared equally among dealer host and two manufacturer sponsors. For more information on how to submit an RFP for 2018, contact Peter Lucas at learning@nmeda.org.

NMEDA offers these various size options so that you, the mobility dealer, can pick the program that best suits your market and reaches the referral sources that you are targeting.

If your dealership is just starting to

All details with regard to CAMS-HP are available on the NMEDA website.

market to healthcare professionals and your goal is to present to a small

give you credibility when promoting

aside an entire day to be educated

group either in your showroom or

the program to your local health-

is quite a commitment. Your dealer-

at the healthcare facility, the CAMS

care professionals. This options does

ship will need to rely on the stable

Lunch and Learn is a great option.

require more planning and prepara-

relationships you currently have and

NMEDA will support you in getting

tion from the Mobility Dealer and the

work to gain new relationships that

a Lunch and Learn trainer certified

financial investment is also a factor

equate to more referrals and more

for your dealership and also send

to consider. However the benefits of

revenue. Currently there are no avail-

you the necessary PowerPoint and

having direct referral sources at your

able dates to host this event until

documents to make a successful

facility and offering them a high qual-

2018. Contact NMEDA to inquire

event. What you will find is that many

ity educational experience is truly

about options available.

healthcare professionals will want and

priceless. Interested dealers should

need CEU’s and are very receptive

contact NMEDA soon in order to get

So what do you pick? Lucky for

to a 1.5 hour event, especially with

one of these successful events on the

lunch provided. The best part of this

calendar for this year.

presentation, as with all the CAMS programs, is the time allotted to showcase your product and demonstrate what sets your dealership apart from your competition. It is a low cost way add value and build relationships with local healthcare professionals.

you there are choices! The mobility dealers that are most successful at implementing these programs have

The final option, the full day regional

a strategy in place for how to put on

CAMS event, is a great option for a

a good event. Who to target? When

larger dealer that has a current data-

to contact them and how often prior

base of healthcare professionals. This

to the event? How to follow up with

event is a sizable financial and time

them post event? If you are invest-

investment for your dealership. NM-

ing your dealer’s time and resources,

EDA does a great job of supporting

then make it a priority to get these

If your dealership has a showroom

your dealership through conference

details in place.

that can accommodate a group of

calls, working on logistics of catering

15-20 and you have the resources to

and rental products, and also sends

For more advice on how to put on

set aside a half day then the CAMS-

out packets for the presentation to

ADED program is the option for you.

name a few. This cost of the event is

You will not be saddled with the

also offset by one or more manufac-

responsibility of doing the presenta-

turers, but some things to consider

tion, instead you will be matched with

are the time it requires to actually

a fully-vetted CDRS/OT from ADED

host this event and do it successfully.

who has been trained to give this

Your healthcare professionals are

course. This qualified presenter will

busy people and asking them to set

a good event, NMEDA has archived our comprehensive July 18 webinar discussing CAMS-HP at http://www. nmeda.com/members/training/ webinars/. Or you may email us at learning@nmeda.org.

---

Summer 2017

37

GUIDELINES GROUP TALK

Introduction The NMEDA Guidelines are a “living document” and are updated regularly to reflect changes in the industry. To make this living document come alive for your Service Department Team we suggest you take a single Guideline or a section of the Guidelines and use the Discussion Question Guide below as a part of your weekly team meetings.

This cooperative-style learning exercise is in practice by some of our Dealer members. We suggest you adopt it too and realize the benefit of a more engaged and better informed workforce.

NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION - GUIDELINES

9 AUTOMOTIVE WHEELCHAIR ROOF CARRIERS/LOADERS NMEDA Classification: Low Tech

Purpose To outline the intended use and required function of Automotive Wheelchair Roof Carriers/Loaders.

Scope The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation procedures; the more stringent will prevail.

Definition (See Appendix C) Requirements

38

9.1

Fastening plates shall be mounted with fasteners that provide a secure durable attachment.

Any attachment to the roof shall be constructed and reinforced to provide secure attachment

without causing roof panel distortion.

9.2

All roof-mounting points shall be water resistant.

9.3

Switch location shall not interfere with the operator’s entry or exit (transfer) from the wheelchair

to the driver’s seat or vice versa.

9.4

Control switches shall be placed in a convenient position to assure the operator is able to use

them independently.

9.5

Windshield and rear glass shall be free of obstructions that interfere with the driver’s field of vision.

9.6

In the event that the carrier is mounted to a roof rack, the roof rack shall be specifically designed

for the vehicle application and the lesser of the performance/capacity rated by the rack manufacturer

and/or the OEM to handle the weight of the carriers, wheelchair and the operating load.

NMEDA Circuit Breaker

A Complete Discussion Guide for Your Service Department Team Meetings!

Try This Plan: STEP-BY-STEP GUIDE FOR SERVICE DEPARTMENT TEAM MEETINGS ---------------------------

Definition / Meaning of Guideline (Plain English) Interpretation: Purpose: This guideline explains the intended use and required function of Automotive Wheelchair Roof Carriers/Loaders. This piece of equipment is a weatherproof wheelchair lift and storage device for a manual wheelchair. The wheelchair is lifted

1.

with a system of chains, cables or straps, while folding the wheelchair and putting it

Read the Guideline(s)

in a storage compartment on the roof of the vehicle. The modification is commonly

out loud to your Service

used in conjunction with a properly prescribed driving system to enhance the user’s

Department during your

independence on a sedan or similar type vehicle. Dimensions, weight, wheels, and

team meeting.

seat style/size of the wheelchair including fixed or removable footrests must all be

2.

examined when considering this type of product. Any permanent changes made

Ask the Discussion

to the vehicle (perforations) should be discussed thoroughly in detail with the user

Questions one by one

prior to the installation. A signed approval may be a best practice. Automotive

and let your team

Wheelchair Roof Carriers and Loaders are considered “Low Tech” devices as

discuss openly.

defined in the NMEDA Guidelines.

3.

Scope:

Keep your entire team

The NMEDA Guidelines are intended for use by the mobility equipment industry.

engaged and thinking by

NMEDA Guidelines do not supersede federal, state or provincial laws and guidelines

asking open questions

or mobility equipment manufacturers’ installation procedures. Individual mobility

that can’t be answered

companies may also have their own preferred policies and procedures, the more

with just “yes or no.”

stringent will prevail.

4.

Try to act on or

Definitions: •

Aesthetically: A pleasing appearance or effect.

•

Anchorage: A means of securing a component to a vehicle.

•

Backing Plate: A reinforcement designed to relieve stress and strengthen

implement any good ideas your team produces and reward them, if appropriate.

a specific area of a modification.

•

Car Top Carrier: An integrated wheelchair lift and storage for a manual wheelchair.

The wheelchair is lifted with a system of chains, cables or straps, while folding the wheelchair and storing it in a storage compartment on the roof of the vehicle.

•

Certified Driver Rehabilitation Specialists (CDRS): An individual who has obtained the necessary knowledge base and experience in the field of driver rehabilitation and who has successfully obtained and maintained certification.

•

Emergency Release: A pin, lever, handle or other device to allow for a manual release in the event of a power failure.

•

Hand Held Pendant: A control harness which operates adaptive/mobility equipment.

•

OEM: Original Equipment Manufacturer.

•

Rated Load: The maximum load capacity as designated by the manufacturer.

Continue next page Summer 2017

39

GUIDELINES GROUP TALK (cont.)

•

Roof Support Structure: A structure that prevents or limits the collapse of the motor vehicle roof.

•

S.A.E.: Society of Automotive Engineers (www.sae.org).

•

Shall: Required or compelled that there be no deviation.

•

Should: Advised. Implies noncompliance with the specific recommendation is permissible, variations acceptable.

•

Wheelchair Carrier: Device to carry an unoccupied personal mobility device in/on a vehicle.

•

Warp: A twist or curve that has developed in something originally flat or straight.

•

Weatherproof: Capable of withstanding exposure to weather without damage.

•

Wheelchair Carrier: Device to carry an unoccupied personal mobility device in/on a vehicle.

Requirements: 9.1

Fastening plates shall be mounted with fasteners that provide a secure durable attachment.

Any attachment to the roof shall be constructed and reinforced to provide secure attachment without causing roof panel distortion or warping. Plates and recommended fasteners are usually supplied with the unit from the manufacturer. Any changes to the supplied plates and fasteners should be carefully considered.

9.2

All roof-mounting points shall be water resistant, preventing any water to penetrate the interior of the vehicle. Water should not be allowed to pool in any area to minimize or eliminate water leaks and potential rusting and corrosion.

9.3

Switch location shall not interfere with the operator’s entry or exit (transfer) from the wheelchair to the driver’s seat or vice versa. This includes any hand held pendants and cords or wires. Any cords or wires should be secured and routed out of the way of the operator and also away from any pinch points when opening or closing doors.

9.4

Control switches shall be placed in a convenient position to assure the operator is able to use them independently. An emergency release should be available in case of electrical failure. This emergency release may not be accessible by the user but will enable access to the wheelchair with some assistance.

9.5

Windshield and rear glass shall be free of obstructions that interfere with the driver’s field of vision. All wire harnesses should be fastened securely to the windshield channel to maintain a clear view for the driver.

9.6

Discussion Questions: (Weekly Training, Service Department)

In the event that the carrier is mounted to a roof rack, the roof rack shall be specifically designed for the vehicle

How does a sunroof or moonroof

application and the lesser of the performance/capacity

affect the practicality or liability

rated by the rack manufacturer and/or the OEM to handle

of installing this equipment?

the weight of the carriers, wheelchair and the operating load. You must not exceed the weight capacity rating of

Discuss the important details to

any aftermarket roof rack or OEM roof rack. The vehicle

take into account when using an

capability, rack capacity, and weight of the wheelchair

aftermarket roof rack.

must all be considered.

What are some best practices to prevent damage to the vehicle head-

If you have a specific Guidelines request you would like to see featured in the next Guidelines Group Talk, email info@nmeda.org.

40

NMEDA Circuit Breaker

liner during and after installation?

INDUSTRY ADVISOR

Weight Labeling Requirements for Modified Vehicles

By Harry G. Baergen, CET

information, including the new maxi-

NMEDA CRP Coordinator

mum combined weight capacity of

A

mong the numerous labels affixed to vehicles today are those labels that pro-

vide information about a vehicle’s weight carrying capacity. These are important labels required by NMEDA Guidelines and government regulations to prevent overloading.

However, the various requirements

Harry G. Baergen, CET

for weight labels can be confusing

occupants and cargo. This is because, during the final stage manufacturing process or alteration an up-fitter will usually add, delete or rearrange designated seating positions (DSPs), which the up-fitter will show on the new label. The new label must be affixed over top of the previously affixed (OEM) label, in the case of an alterer. The new label should replicate the one shown in 571.110, Figure 1

NMEDA CRP Coordinator

and NMEDA often receives questions

Harry Baergen was previously the

ment of weight labels according to

Regulation Enforcement Officer for

rules and regulations. The following

Transport Canada. Currently, he acts

is a summarized account of current

as the Compliance Review Program

weight label requirements for NMEDA

(CRP) Coordinator for NMEDA.

dealers, final stage manufacturers

vehicle document (IVD).

and alterers:

Federal standard 49 CFR Part 571.110,

FMVSS 110 / U.S. Requirements

S10.1, requires that if weight added

If you have any questions about the contents of this article, or about

from members about the place-

the NMEDA CRP, contact Harry

Federal standard 49 CFR Part 571.110,

Baergen at (778) 888-2210.

“Tire selection and rims … load carrying capacity information for motor vehicles with a GVWR of 4,536 Kg (10,000 lb.) or less,” S4.3.2, requires up-fitters, namely final stage manufacturers and alterers, to apply to a

“

vehicle a new vehicle placard (label) with the new occupant distribution information and the new loading

Modifiers (dealers) are NOT subject to 571.110 or the label requirements of this standard...”

(also shown in the NMEDA guidelines Appendix ‘D’). Unless the up-fitter has made changes, the tire and rim information may be copied from the previous label or from the incomplete

after final certification and before first retail sale [e.g., a car dealer adding accessary weight that does not interfere with federal standards] exceeds the lesser of 1.5% of GVWR or 100 lb. (45 Kg) another specified label, depicted in 571.110 Figure 7, must be affixed within 1 inch of the placard. This additional label is a warning that the load carrying capacity of the vehicle has been reduced and the label must state the amount by which the load carrying capacity has been reduced. This label is also presently required by NMEDA Guidelines Appendix ‘D’.

Modifiers (dealers) are NOT subject to 571.110 or the label requirements of this standard. A modifier is a

Summer 2017

41

INDUSTRY ADVISOR (Cont.) person or company who modifies

counted in the load carrying capacity

This is in line with federal standards.

titled (used) vehicles and the FMVSS

reduction warning to the end user.

Please note that each added or de-

apply to new vehicles. If a dealer

This would also apply to other sce-

leted seating position and/or a wheel-

makes changes to an OEM vehicle or to an altered vehicle, changes that invalidate the information on the vehicle placard, the dealer is NOT required to change the placard and is NOT required to apply a reduced load carrying capacity warning label.

Although, NHTSA encourages that modifiers may apply the warning

“

label anyway, as stated in one of NHTSA’s interpretation letters.

narios, such as carrying a scooter on the trailer hitch. “Hitch load,” usu-

150 lbs. (68 Kg.).

ally about 10 to 13% of trailer weight,

The Federal Motor Vehicle Safety

refers to the stability dynamics of

Standards (FMVSS) in the U.S. apply

towing and not to the vehicle loading

to new vehicles before first retail

without a trailer. Nevertheless, hitch

sale. Therefore, as mentioned above,

load is usually counted in the tow

NMEDA dealers, who modify titled

vehicle load carrying capacity.

vehicles, are not required to do

Therefore, the weight of a scooter,

anything under U.S. law 49 CFR Part

including the mechanical moment,

571.110 (FMVSS 110). However, as also

on a factory-installed hitch receiver,

mentioned above, under U.S. make

...NMEDA dealers, who modify titled vehicles, are not required to do anything under U.S. law 49 CFR Part 571.110 (FMVSS 110).”

Modifiers (dealers) are, however,

should be counted in the vehicle

subject to 49 CFR Part 595.7 “Require-

load. It should also be noted here

ments for vehicle modifications to

that a dealer should NOT install an af-

accommodate people with disabilities.”

termarket hitch receiver on a vehicle,

Where a dealer adds more than 220

without OEM information, because it

pounds (100 Kg), the dealer is required

may render inoperative F/CMVSS 301,

to indicate the reduction in load car-

“fuel system integrity,” rear impact.

rying capacity on the NHTSA “Make

NMEDA Guidelines section 5 requires a

Inoperative Disclosure Form” specified in Part 595.7(e) for the customer’s information and state whether the wheelchair weight is included (use form QAP-F14). NHTSA’s disclosure form only mentions a single wheelchair, but the intention is to inform the end user of a total reduction in load carrying capacity. In a response to an interpretation request, ref: 595 / d.4/25/02, NHTSA states, “Accordingly, the customer should be able to provide the modifier with the weight of any wheelchairs that they expect the vehicle to transport.” Therefore, if the dealer is aware that the end user will consistently carry more than one mobility device, or other equipment, this should be

42

NMEDA Circuit Breaker

chair tie down position is quantified as

modifier (dealer) to assess the vehicle before modifying it. This will give the dealer an indication of any weight that was added after first retail sale before the NMEDA dealer received the vehicle. NMEDA Guidelines section 5 further requires a dealer to add a warning label where the load carrying capacity of the vehicle is reduced by more than 1.5% GVWR or 100 lb. There are no specifications for this label and a dealer may use a new vehicle placard instead to indicate the change in load carrying capacity. NMEDA Guidelines section 5 also requires a dealer to disclose to the customer if more than 220 lbs. (100 Kg) are added to the vehicle.

inoperative law Part 595, dealers must disclose weight addition over 220 lb. (100 Kg) to the customer.

CMVSS 110 / Canadian Requirements Canada Motor Vehicle Safety Standard (CMVSS / TSD) 110, “Tire selection and rims for motor vehicles with a GVWR of 4536 Kg or less,” is compatible with the U.S. standard, with some differences. For example, Canada does not convolute the standard by adding the various recreational vehicle label requirements to standard 110 like the U.S. does and [thereby] the Canadian standard does not require a reduced load carrying capacity warning label between final certification and first retail sale.

Although, Canadian members should pay attention to the applicability of NMEDA Guideline requirements.

NMEDA Guidelines sections 1 and 5 require disclosure to customers where a modifier or adaptive equipment company adds more than 220 lbs. to a vehicle, which is in line with U.S. federal law for modifiers, but this only “applies to members governed by U.S. law” according to this section in the Guidelines. Since Canada has no modifiers and Canadian members are not governed by U.S. law, Canadian members are NOT required to apply this label.

to updates on an ongoing basis. NMEDA’s part via the Guidelines is to p and the customer with as much information as possible about proper loa adapted vehicle within its weight carrying capacity and weight ratings. T mitigate malfunction from overloading and maintain the vehicle’s safe dr characteristics.

NMEDA Guidelines section 5 also requires modifiers to apply a reduced load carrying capacity label where a modification adds the lesser of 1.5% GVWR or 100 lbs. This is taken from U.S. federal law for weight added to new vehicles between final certification and first retail sale, but NMEDA Guidelines extend this label requirement to the after-retail-sale modifiers as well. NMEDA Guidelines section 5 is written within the framework of “modifiers” and “modify”, as referred to in U.S. federal regulations, which applies to after-retail-sale. Theoretically, the reduced load carrying capacity label would not apply to Canadian NMEDA members, because Canada does not legally have afterretail-sale modifiers. However, the Canadian members are subject to the NMEDA Guidelines by virtue of their NMEDA membership and “modify” is defined in the Guidelines as modifications after-retail-sale. Therefore, Canadian members who add weight by modifying an after-retail-sale used vehicle should affix the reduced load carrying capacity label as required by NMEDA Guidelines for modifiers.

Federal Law in both countries and

“

Ultimately, the responsibility 4 Wt Labels for Modified Vehicles for properly loading a vehicle lies with the end user of the vehicle.”

vehicles. Once a vehicle is titled in

Guidelines, if more than the lesser of

good faith in Canada, federal law no

1.5% GVWR or 100 lbs. are added.

longer applies. Therefore, NMEDA

Used vehicle modifiers in Canada

Guidelines apply to Canadian alterers who are NMEDA members unless the Guidelines specifically use words such as, “modify”, “modification”, “modifier”, “dealer”, “subject to U.S. law,” etc.

In summary:

must apply a reduced load carrying capacity label if more than the lesser of 1.5% GVWR or 100 lbs. are added,

by NMEDA Guidelines.

Ultimately, the responsibility for properly loading a vehicle lies

Final stage manufacturers and alter-

with the end user of the vehicle.

ers in Canada and the United States

It should also be noted that the

must apply a new or new replacement

NMEDA Guidelines is a living docu-

vehicle placard to a vehicle, by law. In-

ment subject to updates on an

terim alterers in the United States that

ongoing basis. NMEDA’s part via

only add weight must apply a reduced

the Guidelines is to provide the

load carrying capacity warning label

dealer and the customer with as

to a vehicle, by law and by NMEDA

much information as possible about

Guidelines, if more than the lesser of

proper loading of the adapted vehicle

1.5% GVWR or 100 lbs. are added.

within its weight carrying capacity

try to be cognizant of the wording

Modifiers of titled vehicles in the

and weight ratings. This will hopefully

where it is intended to apply to U.S.

U.S. must provide a disclosure form,

and Canadian members alike, keep-

by law, to a customer for adding

ing in mind Canada has no after-title

more than 220 lbs. (100 Kg) to a

driving characteristics.

rules like Part 595 in the U.S., that is,

vehicle. U.S. modifiers must also

---

as mentioned, Canada does not have

affix a reduced load carrying capacity

modifiers (dealers), only final stage

warning label to a vehicle, by NMEDA

NMEDA Guidelines Appendix ‘D’ requires alterers to affix a new vehicle placard, except in Canada the label must be bilingual, French and English, according to Canadian law. Canada requires most mandated labels to be in French and English and to use the word “mass” instead of “weight”. Review committees when reviewing and revising the NMEDA Guidelines always

mitigate malfunction from overloading and maintain the vehicle’s safe

manufacturers and alterers of new

Summer 2017

43

CANADIAN MESSAGE

BY RUSS NEWTON (Canadian President)

Russ has been employed with Howell Ventures for 10+ years.

Originally a “newbie” to the Mobility Industry he found the learning curve made much smaller as a result of his NMEDA involvement. He has been part of several committees in both Canada and the USA. It was this activity that led him to want to serve in a greater capacity. We are significant benefactors of the hard work that went into beginning, growing and sustaining the Association. We have a responsibility to come along side in continuing this support. “We all need to do our part.” Concerns or questions may be directed to Russ at canada@nmeda.org.

“

...There is a brand new NMEDA Canada web site.

S

tarting on a very positive note, NMEDA Canada has added another Dealer Member.

Welcome to Craig Tschritter and his team from Alliance Mobility Solutions operating in the lower mainland of British Columbia. We are just as excited that there are currently more applications in process for NMEDA QAP membership. Also, on a very positive note, Dave Hubbard, former and long-time NMEDA CEO, has been retained on a contract basis by NMEDA. One of Dave’s primary functions will be to function in the capacity of ‘Senior Advisor and Staff Liaison to Canada. That is really good news.

It means that we, NMEDA Canada, as a group will have solid and consistent representation to all aspects of the decision making process. No doubt a significant overall benefit to NMEDA Canada as a whole.

You can find it at http://www.nmedacanada.ca/.

Please visit the site and check your corporate listing for accuracy. [...] A very big thank you to Pierre Cote, Jacques Bolduc, the NMEDA staff and Cheryl Parker at Evok Advertising for making this happen.”

the site and check your Corporate

learn events in the Toronto area in

Listing for accuracy. Plus, you will

late June. So, get your late summer.

notice that the site is fully functional

fall event schedule details to Tama-

in both official Canadian Languages.

lea Stone and she will, subject to

A very big thank you to Pierre Cote,

content, manage the movement of

Jacques Bolduc, the NMEDA staff

content to the site.

and Cheryl Parker at Evok Advertis-

If you have not yet made a commit-

ing for making this happen. It would be our goal to add an “EVENT”S button to the site. This would be your opportunity to have your dealership events posted. Many of you offer open houses, training events, and participate in local community events. We have not yet created the

I wanted to let you all know that there is a brand new NMEDA Canada web site. You can find it at http:// www.nmedacanada.ca/. Please visit

button - we first want to ensure it will be used. Nothing worse than an event button with nothing listed.

I know there were two lunch and

Follow us!

ment to attend the fall Driver Rehab Conference in Ottawa this October, you ought to take a serious look at the overall event content. The exhibit hall is all but sold out, educational content is magnificent, and of course there will be a couple of planned social type events, and I am certain there will be more than one unplanned social-type event. This conference also provides significant value in currency alone, being that you would be using Canadian

Facebook: Look for “National Mobility Equipment Dealers Association (NMEDA)” Twitter: @NMEDAcom (http://twitter.com/NMEDAcom)

44

NMEDA Circuit Breaker

dollars. It would be a shame based on the effort of few people with a vision and passion to reintroduce a Canadian conference to have this event fall short.

By the time you will be reading this NMEDA CEO, Danny Langfield and I will have visited with several dealers in the Southern Ontario, GTA region. Not only will we have only met with dealer members, but some non-members, as well. The goal is to spread the good news about what NMEDA membership can mean to a mobility dealer.

“

...Dave Parton, a current NMEDA

Board member, has worked long and hard to develop a retail finance opportunity/ plan for dealers and their customers.�

would love for each and every dealer

I hope you all find time to vacation,

member to reach out to Dave. Al-

relax and recharge this summer.

low him to describe to you how the

Please do so with safely.

package works and how this allows

Happy Selling!

you to maintain better control of cli-

I feel that this needs to be said: Dave

ents throughout the selling process.

Parton, a current NMEDA Board

If we do not generate some applica-

member, has worked long and hard

tions for the program soon we will

to develop a retail finance oppor-

lose the opportunity. This program

tunity/plan for dealers and their

was created because our member

customers. We have talked about it

group indicated that a retail finance

a number of different forums, but

program was a necessity to conduct-

nothing has happened to date. I

ing business.

Russ Newton ---

Summer 2017

45

CANADA BOARD OF DIRECTORS Russ Newton, President

Pierre Cote, Vice President

Tamalea Stone, At Large Rep

Howell Ventures

Van Action

Drive ON! Comprehensive Driver

4850 Rt. 2 Hwy

4350 Autoroute 13

Rehabilitaton

Upper Kingsclear, NB E3E 1P8

Laval, QC H7R 6E9

1338 Wildlark Drive

506-363-5289 phone

800-561-9600 phone

Peterborough, ON K9K 2J4

russ@suregrip-hvl.com

pierrec@savaria.com

705-741-7660 phone

Joe Cyr, Secretary

Ed Stang, Treasurer

Silvercross Automotive

Can Am Mobility

David Parton, At Large Rep

#204 - 2657 Wilfert Road

158 Old Vernon Road

Mobility In Motion

Victoria, BC V9B 5Z3

Kelowna, BC V1X 4R2

1710 Bishop St. N, Unit 8

844-799-5464 phone

250-491-0003 phone

Cambridge, ON N1T 1T2

jcyr@shoppershomehealthcare.ca

ed@canammobility.com

519-623-9930 phone

tstone.ot@hotmail.com

david@mobilityinmotion.net

It All Began in a Garage...

Drive-Master is proud to announce our 65th Anniversary!

We were started by my father, Alan B. Ruprecht, who had been disabled by adult onset polio in the late 1940’s. He started making push pull Hand controls in 1952. Alan was one of the original Hand Control Pioneers. Drive-Master today continues the tradition of being a family owned business. Our staff has over 250 combined years of mobility experience and they are proud to be among the meaningful members of our extended family.

Peter B. Ruprecht is the second generation owner and his three adult children, Tina, Cheryl and Peter Jr. follow in the family business footsteps as the third generation owners in training.

Drive-Master is your Total Mobility Solution and we have over 200 dealers around the country to support our products. We thank you for all your support over the past 65 years and look forward to many more.

Yours in Mobility, Peter B. Ruprecht

Circa 1980

Drive-Master rear post rotary lift 1972 - 2005

2017

Drive-Master High Tech Driving System

37 Daniel Road West, Fairfield, NJ 07004-2521 Phone: (973) 808-9709 • Fax: (973) 808-9713 Email: info@DriveMasterMobility.com • Web: www.DriveMasterMobility.com

Innovators Then...Experts NOW! 46

NMEDA Circuit Breaker

MGA Research Corporation

Discover the MGA Advantage

FMVSS 207/210 &SAE J2249

Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.

Test with the Best: We are proud to serve the industry for over thirty years.

| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com | Summer 2017

47

NMEDA MANUFACTURER MEMBERS Ace Mobility LLC 9850 East 30th Street Indianapolis, IN 46229 317-241-2444

Crescent Industries 191 Washington St. Auburn, ME 04210 207-777-3500

KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 408-773-0219

Toyota Motor Sales, USA, 19001 S. Western Ave. H205 Torrance, CA 90509-2714 310-468-0469

Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419

Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 818-782-6793

Mahadev Metal Works Unit 124, 125 - 11071 Bridgeport Rd. Richmond, BC V6X 1T3 604-270-3317

Transfer Flow, Inc. 1444 Fortress St. Chico, CA 95973 530-893-5209

Adaptive Mobility Systems 2072 N. Bibb Drive Tucker, GA 30084 770-674-0776

E.Z. Lock 2001 Wooddale Blvd.

Baton Rouge, LA 70806 225-214-4620

Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 506-859-8591

TT Dynamics 44993 188th Street Hayti, SD 57241 605-868-8283

Alfred Bekker Ltd. Kellythorpe, Driffield East Yorkshire, YO25 9DJ, UK 44-0 1377-2417

ElDorado Mobility 1655 Wall St. Salina, KS 67402 866-392-6300

Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 800-243-4051

Van Extras P.O. Box 75, Group 200 RR2.

Winnipeg, MB R3C 2E6 204-783-8267

AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 877-506-3770

FCA US 1000 Chrysler Dr. Auburn Hills, MI 48326 800-255-9877

AOI Electrical 9650 East 148th Street Noblesville, IN 46060 800-480-6680

Ford Motor Company 777 Woodward Avenue, Ste 500 Detroit, MI 48226 313-202-6342

AT Conversions 3901 Commerce Park Drive Raleigh, NC 27610 855-324-3085

FR Conversions, Inc. 1231 Tech Court Westminster, MD 21157 410-946-1700

Auto Ability 8105 Big Lake Road Clarkston , MI 48347 248-620-4200

General Motors Corporation 100 Renaissance Ctr. MC482-A20-B98 Detroit, MI 48265 313-667-8682

B & D Independence 1024 Empire Street Mt.Carmel, IL 62863 618-262-7117 BraunAbility P.O. Box 310 Winamac, IN 46996 800-843-5438

48

Golden Mobility & Rehab 3150A Faithfull Avenue Saskatoon, SK S7K 8H3 306-242-9060 Guidosimplex SNC Via Podere S. Giusto 29-00166, Roma, Italy 066-152-8005

Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 262-953-5396

Harmar Mobility 2075 47th St. Sarasota, FL 34234 800-833-0478

Coachlift by S&S Mobility, LLC 1951 E. Myrna Lane Tempe, AZ 85284 480-456-5438

Howell Ventures Ltd. 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289

NMEDA Circuit Breaker

Mercedes-Benz USA 8501 Palmetto Commerce Pkwy.

Ladson, SC 29456 404-710-0176 Mobility Lift Accessories, Inc. 3825 Investment Lane #8 West Palm Beach, FL 33404 561-222-8056 Nissan North America, Inc. 39001 Sunrise Drive Farmington Hills, MI 48331 248-488-4862 Nor-Cal Vans, Inc. 1300 Nord Avenue, Suite 125 Chico, CA 95926 866-892-0150 Pride Mobility Products Corp.

182 Susquehanna Avenue Exeter, PA 18643 570-655-5574 Prime-Time Specialty Vehicles, Inc. 56616 Elk Park Dr. Elkhart, IN 46516 574-293-9191 Q’Straint / Sure-Lok 5553 Ravenswood Rd., #110 Ft. Lauderdale, FL 33312 954-986-6665 Savaria Vehicle Group 2 Walker Drive Brampton, ON L6T 5E1 905-799-5545

Vantage Mobility International 5202 S. 28th Place.

Phoenix, AZ 85040 800-348-8267 Veigel North America, dba Mobility Products Design 51277 Celeste Drive Shelby Twp, MI 48315 586-843-3816 Waldoch Crafts, Inc. 13821 Lake Drive NE Forest Lake, MN 55025 651-464-3215 Wells-Engberg Co., Inc. 202 Second Street Kewaskum, WI 53040 800-642-3628

NMEDA ASSOCIATE MEMBERS ASSOCIATES ALABAMA

Patricia Kosta 29093 Cobblestone Nuevo, CA 92567 800-720-3132

Sarah Davidson 3425 S. Clarkson Street Englewood, CO 80113 303-789-8117

Stephen Sundarrao 4202 E. Fowler Ave ENB 118 Tampa, FL 33620 813-974-5346

Lou Klein 8933 Green Chase Drive Montgomery, AL 36117 941-726-2220

Simon Tisminesky 21801 South Western Avenue Torrance, CA 90501 814-594-4528

Jan Miller, OTR CDRS 505 Humboldt Street Denver, CO 80218 720-236-8283

____________________________

Brandon Adamson 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430

Brian Burke 21809 South Western Avenue Torrance, CA 90501

____________________________

____________________________

Chris Adkison 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Craig Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Cedrick Wallace 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Joseph Kennedy 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Jennifer Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430

Lula Capuchino 3601 Marconi Ave. Sacramento, CA 95821 916-481-1300 Adam Grossman 300 E. Cypress Avenue Redding, CA 96002 530-232-3260 Gregory Paquin 5140 Florence Ave., Unit C Bell, CA 90201 323-326-1383 Frank Boutelle, DRS/DI/DE 22691 Norbert Street Perris, CA 92570 951-515-5125 Marcus Norton 1053 Prince Charles Ct. Atwater, CA 95301 669-225-0063

ARIZONA

Warren Vinzant 2419 Irma Way Castro Valley, CA 94546 510-317-1775

Carol Blanc, OTR L CDRS 755 E. McDowell Rd. Phoenix, AZ 85006 602-521-3072

Stanton C. Saucier 6175 Melvin Avenue Tarzana, CA 91356 818-614-6149

Jason Strowmatt 1414 W. Broadway #218 Tempe, AZ 85282 713-446-4628

Mike Zieman 3220 E. 59th Street Long Beach, CA 90805 562-272-7241

Jennifer Nordine 1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331

Penny M. Anders 1641 Borana St. San Diego, CA 92111 858-565-2437

Sue Lehew 1789 W. Jefferson (930A) Phoenix, AZ 85007 602-542-3332

____________________________

____________________________

Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 480-598-2383

COLORADO Barry Doyle 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

CALIFORNIA

Colleen Knoll 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

Tom Matson 1020 Aileen Street Lafayette, CA 94549 925-299-1039

Tiffany Heck 3425 S. Clarkson Street Englewood, CO 80113 303-789-8237

____________________________

GEORGIA

CONNECTICUT

Rajesh Pagadala 2720 Riverside Drive, Ste 132 Macon, GA 31204 478-279-1885

Myra Scott 55 Farmington Ave., 12th Floor Hartford, CT 06106 860-424-4865

Matt Abisamra 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7722

Andrew Shapiro 16 Edgewater Drive Old Greenwich, CT 06870 203-388-0999

Dan Allison, MS OTR/L 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7763

____________________________

John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7720

FLORIDA Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 305-770-0747 Byron Williams 4085 Vanguard Ave. Titusville, FL 32780 321-961-5691

James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 404-367-1296 ____________________________

IOWA

Dave Krieger 9315 Hunters Park Way Tampa, FL 33647 800-738-9967

Bill Siebert 56504 Gillen Avenue Glenwood, IA 51534 402-679-4058

Eilif L. Olesen 7325 Norwich Lane Clearwater, FL 33764 727-424-7485

Jeff Kromrie 6000 E. University Pleasant Hill, IA 50327 515-285-1000

Janet Gardner 18908 Adams Country Way Lutz, FL 33559 813-631-9700

Beth Stanek 1111 West San Marnan Drive Waterloo, IA 50701 866-550-4551

Carlos Abella 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700

____________________________

Ginger H. Le 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700 Justin R. Walker 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-838-6196 Glenn Gullo 5914 Jet Port Industrial Blvd.

Tampa, FL 33634 813-890-8809 Lou Klein 22519 Front Beach Rd. Unit 127 Panama City Beach, FL 32413 941-726-2220

ILLINOIS Anne Hegberg 26 W. 171 Roosevelt Road Wheaton, IL 60187 630-909-6080 Vince Bunetic 725 N. Belt West Swansea, IL 62226 866-366-7173 Stephen Kedzuf 10 N. Locust Dr., Ste 7 Manteno, IL 60950 800-506-8960 Brian Hinchman 1475 E. Woodfield Road Schaumburg, IL 60173 770-754-7339

Summer 2017

49

NMEDA ASSOCIATE MEMBERS ____________________________

INDIANA Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 317-660-6506 Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 800-841-4938 Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 317-466-1000 Suzanne Hardesty-Pritchard 4740 Kingsway Drive Indianapolis, IN 46205 317-721-8636 Susan Fassett, CDRS, COTA 111 W. Jefferson, Suite 100 South Bend, IN 46601 574-647-2600

Catherine I. Greene OTR/L, CDRS 1165 Narrow Lane Lexington, KY 40517 859-797-6889 Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 859-351-6612 ____________________________

LOUISIANA Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 337-289-3004 Michael Shipp 711 South Vienna Street Ruston, LA 71270 318-257-4562 ____________________________

MARYLAND

Carin Mitchell 111 W. Jefferson Blvd. Suite 100 South Bend, IN 46601 574-647-2202

Elin Davis 4720 Montgomery Lane Bethesda, MD 20814 800-729-2682

Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 317-879-8940

Patrick DeNobrega 11311 McCormick Road Hunt Valley, MD 21031 443-798-7495

Angela N. Montgomery P.O. Box 8978 Ft. Wayne, IN 46898 317-764-9032

____________________________

Robin R. Strup, CDRS/COTA P.O. Box 8978 Ft. Wayne, IN 46898 260-494-0131 Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 260-417-8399 ____________________________

KENTUCKY Kathie Regan 107 Morgan Drive Nicholasville, KY 40356 859-246-2117 Brian Iadarola, OTR/L, CDRS 3937 Central Avenue Louisville, KY 40218 502-893-0050 Weaks McKinney-Smith 10531 Timberwood Cr. Suite E Louisville, KY 40223 502-855-4783 MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 619-607-1142

50

NMEDA Circuit Breaker

MASSACHUSETTS Tricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 781-329-6656 Eugene Blumkin 600 Washington Street Boston, MA 02211 617-204-3721 Cabot Smith 100 Newark Street Haverville, MA 01832 617-549-3583 ____________________________

MICHIGAN Kristi Fleming 500 Woodward Avenue Detroit, MI 48226 313-656-6056

Akbar Farahani 1133 E. Maple Road Troy, MI 48083 248-729-3010 Patrick Zeiser 4965 E Beltline Ave NE, Ste 300 Grand Rapids, MI 49525 616-447-2293 George Hicks 4345 Teal Road Petersburg, MI 48270 734-279-9345

____________________________

MISSOURI David Adams 1 Congressional Way Ct. O’Fallon, MO 63368 636-294-1762 Mike Flotken 4 Kingston Manor St Louis, MO 63124 314-873-6814 ____________________________

NEW JERSEY

Mark Berk Gene Morton 19582 Middlebelt 1103 Kennedy Dr. Livonia, MI 48152 Wall, NJ 07719 734-422-3000 732-539-5393 Brooke Blower ____________________________ 14001 Telegraph Road Redford, MI 48239 NEW MEXICO 313-531-7100 Phillip Holmes Robert Reid, Ed. S 2035 Corbett Dr. P.O. Box 241 Las Cruces, NM 88001 Okemos, MI 48805 575-521-1006 517-349-7990 ____________________________ Kelby Lloyd P.O. Box 241 NEW YORK Okemos, MI 48805 Royce Burns Sr. 517-349-7990 258 Van Keuren Avenue Micheal Bacon Pine Bush, NY 12566 2435 Knollview St. 845-361-1244 Wyoming, MI 49519 Brian McLane 616-669-8700 29 Rockefeller Blvd.

Kerry Jones Rensselaer, NY 12144 26875 Church St. 518-426-8850 Edwardsburg, MI 49112 Gail Babirad 269-663-0226 PO Box 540 Larry Schneider Kinderhook, NY 12106 2901 Baxter Road 800-987-2753 Ann Arbor, MI 48109 Jurgen Babirad 734-936-1103 PO Box 540 ____________________________ Kinderhook, NY 12106 800-987-2753

MINNESOTA

David Yount 559 Hwy 10 South St. Cloud, MN 56304 866-581-3922 Sherri Johnson 2040 Frontage Road South Waite Park, MN 58387 877-327-3533

____________________________ Jenna Lee Kirkton MISSISSIPPI 500 Woodward Avenue Nikki Simmons Detroit, MI 48226 4305 Spring Valley Dr. 313-656-6772 Olive Branch, MS 38654 Jan Jonkheid 901-734-7472 2885 Sanford Ave. SW 41693 Grandville, MI 49418 888-959-6198

Raanan Zidile 1642 Coney Island Avenue Brooklyn, NY 11230 718-414-2457 ____________________________

NORTH CAROLINA Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 336-697-7841 Mike Edwards 5501 Executive Center Dr. Suite 101 Charlotte, NC 28212 704-568-8804 Mike Savicki 17615 John Connor Rd. Cornelius, NC 28031 704-905-9628

NMEDA ASSOCIATE MEMBERS Dexter Warren 2720 North Main Street Newton, NC 28658 828-464-9738

Brenda Bennett 4202 Peach Street Erie, PA 16509 814-833-2301

Ken Webb 810 Greenway Drive Coppell, TX 75019 503-805-7272

CANADA

____________________________

____________________________

OHIO

SOUTH CAROLINA

Paul Musso 111 Stow Avenue, Suite 103 Cuyahoga Falls, OH 44221 330-928-7401

Bill Hayes 2011 Hampton Street Columbia, SC 29204 803-779-2011

Chad Strowmatt 11020 Katy Freeway. #217 Houston, TX 77043 713-858-1582

Dean Robertson 3405 W 31st Avenue Vancouver, BC V6S 1X6 Canada 604-263-5218

Debbie Szelestey 116 N. Jefferson St., 4th Floor Dayton, OH 45402 937-224-3033

Tom Pisor 2020 Old Mountain Creek Rd. Greenville, SC 29609 864-416-1180

Paula Sanford 101 S. Defiance St. Box 26 Stryker, OH 43557 419-682-4741

Brigitte King, OTR/L, CDRS, CDI 701 Grove Road Greenville, SC 29605 864-455-4476

Douglas Morr 7001 Buffalo Parkway Columbus, OH 43229 614-888-4160 Chris Goebel VP 6150 Park Land Blvd.

Cleveland, OH 44124 800-233-9878 ____________________________

OREGON Juan Gonzalez 8750 NE Emerson Street Portland, OR 97220 503-251-3865 ____________________________

PENNSYLVANIA Amy Lane OTR/L, CDRS 3600 Forbes Ave. at Atwood Suite 3010, Forbes Tower Pittsburgh, PA 15213 412-864-3068 Timothy P. Brant 1614 Debran Lane Johnstown, PA 15905 877-395-7011 Angela Brown COTA, LATP, CDRS 820 S 5th Street Allentown, PA 18103 610-776-8302 Wesley Johnson 3960 Locust Grove Rd. Columbia, PA 17512 717-449-0089 Lori Benner 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7444

Kristen Coupland 1952 Staffwood Road Johns Island, SC 29455 203-910-7100 Tom Jackman 1410-C Boston Avenue West Columbia, SC 29170 803-896-6080 Alan B. Simmerson CDRS 3602 Deerfield Drive Columbia, SC 29204 803-776-4000 ____________________________

TEXAS John Caruso 10333 Garland Road, Unit A Dallas, TX 75218 214-673-8910 Benjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 210-347-5006 Len Heimer 13010 IH 35 North San Antonio, TX 78233 210-477-8012 James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 830-386-0446 Janell Reynolds 3374 S. Treadway Blvd.

Abilene, TX 79602 325-437-3350 Loree Rowan 805 N. Glenwood Tyler, TX 75702 903-597-5656

Lance Bullard 3135 TAMU College Station, TX 77843 979-845-6153 Kelly Anderson 24410 Norchester Way Spring, TX 77389 713-794-7243 Lou Dienhart 3008 Pepper Grass Trail Cedar Park, TX 78613 512-585-5911 ____________________________

UTAH Andrew Fuhriman 2872 S. West Temple Salt Lake City, UT 84115 901-791-4567 ____________________________

VIRGINIA Jennifer Saylor 2239K Tacketts Mill Drive Woodbridge, VA 22192 703-497-0333 Kevin Knable 1685 Anderson Highway Powhatan, VA 23139 804-594-7209 ____________________________

WASHINGTON Jim Speer 19335 Greenwood Avenue N. Shoreline, WA 98133 425-922-0990 ____________________________

WEST VIRGINIA Diane E. Sanders CDRS #10 McJunkin Road Nitro, WV 25143 304-760-7151 ____________________________

WISCONSIN Tim Schermetzler W. 7366 Flambeau Point Road Ladysmith, WI 54848 715-532-0327

____________________________

BRITISH COLUMBIA

Harry Baergen 1841 Swan Road Tsawwassen, BC V4M 0A8 Canada 778-888-2210 Melody Chamberlain PO Box 10054 RPO Hart Prince George, BC V2K 5Y1 Canada 250-612-1567 Lisa Kristalovich 4255 Laurel Street Vancouver, BC V5Z 2G9 Canada 604-734-1313 Larry Bowen PO Box 78095 Northside RPO Port Coquitlam, BC V3B 4X5 Canada 604-996-4893 cell ____________________________

MANITOBA Paul Murphy 6668 9 Hwy Selkirk, MB R1A 4G2 Canada 866-994-6559 Kevin Cameron 1981 Plessis Road, Bldg A Winnipeg, MB R2C 5C7 Canada 204-985-8770 ____________________________

NEW BRUNSWICK Maura Dulong, OT 800 Priestman Street Frederickton, NB E3B 0C7 Canada 506-452-5876 ____________________________

ONTARIO Tamalea Stone 1338 Wildlark Drive Peterborough, ON K9K 2J4 Canada 705-741-7660

Rick Shaffer 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7105

Summer 2017

51

NMEDA ASSOCIATE MEMBERS INTERNATIONAL

F. Lortie 68 Bloomfield London, ON N6G 1P3 Canada 519-495-9541

Stephanie Bois 1300, boul. Cure-Labelle Blainville, QC J7C 2N8 Canada 450-437-6001

Michel Morency 333 boul. Jean-Lesage C-4-21 Quebec City, QC G1K 8J6 Canada 418-528-3597

Shirley Rolin 3230 Yonge, Suite 122 London, ON N6G 1P3 Canada 519-495-9541

Carolle Leroux OT, CDRS 7005 de maisonneauve Crest Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 377

Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 Canada 438-498-8448

Joe Allen 200 North Service Road W. Unit 401 Oakville, ON L6M 2Y1 Canada 416-254-7237

Dana Benoit 7005 boul de Maisonneuve W Montreal, QC H4B 1T3 Canada 514-487-1891

____________________________

Shah Baqar 20 Linsmary Court Markham, ON L6E 1L2 Canada 416-419-3031 André Amyot Place de Ville, Tour C 330 rue Sparks Ottawa, ON K1A 0N5 Canada 613-990-2670 Karen Wolfe 368 Main Street Picton, ON K0K 2T0 Canada 613-476-1768 ____________________________

QUEBEC Kristian Thivierge 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 Canada 514-487-1891 Janick Renaud 300 rue King Est. Bureau 200 Sherbrooke, QC J1G 1B1 Canada 819-346-8411 ext. 43158

Alyssa Merilees 7005 boul. De Maisonneuve W. Montreal , QC H4B 1T3 Canada 514-487-1891 ext. 246

SASKATCHEWAN Susanne Adamson, OT/CDRS 2180 23rd Avenue Regina, SK S4S 0A5 Canada 306-766-5427

____________________________

AUSTRALIA Jeff Watters PO Box 421 Montrose, Vic 3765 Australia 03-9762-2277 ____________________________

GERMANY Gregory Long M ED Paravan - Straße 5 - 10 72539 Pfronstetten - Aichelau Toll Free: 1-844-887-0723 +49 (0) 7388 - 999 5 909 ____________________________

IRELAND

Minh-Thy Truong 7005 boul. de Maisonneve W. Montreal, QC H4B 1T3 Canada 514-487-1770 ext. 322

Gerry Merrick Dartmouth House Kyle More Road Dublin, Ireland D104567

Nathalie Maertens 7005, boul. de Maisonneuve W. Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 380

ISRAEL

____________________________ Daniel Mor 7 Inbar Street Petach-Tikva Isreal 49277 972-52-4666111

Agnés Buffet 2275 avenue Laurier Est Montreal, QC H2H 2N8 Canada 514-527-4527

Adi Adler, CEO 58 Ha’Khermesh Haifa Isreal 31000 972-390-3903

Franck Bonny 100 DuLandis Street Blainville, QC J7C 5C9 Canada 450-430-7981

Moshe Ofek 58 Ha’Khermesh Haifa Isreal 31000 972-390-3903

Jean-Pierre Maurais 333 boul Jean-Lesage E-M-27 Quebec City, QC G1K 8J6 Canada 418-528-4281

Nancy Turcotte OT 2275 Ave Laurier Montreal, QC H2H 2N8 Canada 514-527-4527 Guylaine Mercier 253 Route 108 Beauceville, QC G5X 2Z3 Canada 418-774-3410

George W. Hicks, P.E.

Traffic Accident Reconstructionist Modified Rehab Vehicle Inspector

4345 Teal Road Petersburg, MI 49270-9304 www.ingeniumservices.com

52

NMEDA Circuit Breaker

734.279.9345 tel 734.279.1788 fax gwhicks@umich.edu

DATES TO REMEMBER This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

Abilities Expo - Houston

August 4 - 6, 2017 (Houston, Texas) NRG Center Visit www.abilities.com/houston/ for more information.

Abilities Expo - Boston

September 8 - 10, 2017 (Boston, Massachusetts) The Boston Convention & Exhibition Center, Hall C Visit www.abilities.com/boston/ for more information.

Closing the Gap Annual Conference

October 18 - 20, 2017 (Minnespolis, Minnesota) DoubleTree by Hilton Hotel Bloomington Visit www.closingthegap.com for more information.

Abilities Expo - San Mateo

October 27 - 29, 2017 (San Mateo, California) San Mateo County Event Center Visit www.abilities.com/bayarea/ for more information.

SEMA Show

October 31 - November 3, 2017 (Las Vegas, Nevada) Las Vegas Convention Center Visit www.semashow.com for more information.

ATIA Conference

January 31 - February 3, 2018 (Orlando, Florida) Caribe Royale All-Suites Resort & Convention Center Visit www.atia.org for more information.

NMEDA Annual Conference

March 6 - 8, 2018 (Daytona Beach, Florida) Hilton Daytona Beach Resort & Ocean Center Visit www.nmeda.org for more information.

To have your information included in Dates to Remember, mail it at least 12 weeks before the event to info@nmeda.org.

Summer 2017

53

THE NMEDA MAGAZINE

ADVERTISING INSERTION ORDER ADVERTISER INFORMATION Company Name

Contact

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We authorize advertising insertion(s) in the NMEDA Circuit Breaker in the following issue(s): Summer 2017

Spring 2018

Winter 2019

Autumn 2017

Summer 2018

Spring 2019

Winter 2018

Autumn 2018

Summer 2019

Our advertisement(s) will be: Back Cover - Not Available

Half Page - $1322 (per year)

Center Spread - Not Available

1/4 Page - $718 (per year)

Inside Cover - Not Available

1/8 Page - $389 (per year)

Full Page - $3057 (per year)

Business Card - $120 (per year)

Advertisement is:

New or Not Changing

Changing Periodically

How often?

each issue

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BILLING INSTRUCTIONS ANNUAL RATE: (See Advertising Rates) Authorized by:

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Circuit Breaker c/o NMEDA (The National Mobility Equipment Dealers Association) 3327 West Bearss Avenue, Tampa, Florida 33618 PHONE: 800.833.0427 • FAX: 813.962.8970 • E-MAIL: info@nmeda.org • URL: http//www.nmeda.org/ 54

NMEDA Circuit Breaker

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