April - June 2023

April—June 2023 | Volume 30 Issue 2

Life Moving Forward CEO’s Message: Let’s Make a Deal Go Independence. Kindness. Oneness.

VA Prompt Payment Update ...and so much more!

THE NMEDA MAGAZINE

See pg. 34

NMEDA.org

A N O F F I C I A L LY L I C E N S E D

QAP PORTAL

Spending all day chasing down your customers?

WE HAVE THE SOLUTION! DOCUTRACK

1m ago

Vehicle Service Update Service on your vehicle is complete.

DOCUTRACK COMBINES SEVERAL SHOP TOOLS INTO A SINGLE SOFTWARE PLATFORM Communication Module: Streamlines customer communications for greater efficiency and better overall service Service Module: Adds photos and videos to increase customer trust while protecting your dealership Installation Module: Drives quality to every mobility installation Training Module: Enables techs to become more efficient Risk Management Module: Provides documentation to protect your dealership Auditing Module: Allows you to audit any installation from your computer

AN APP FROM THE ADAPTIVE DRIVING ALLIANCE

DOCUTRACK, the quality app from the ADA, now features a Communication Module than can generate additional revenue for your dealership. It’s like having a service assistant follow up with customers and provide them with a better experience. Additionally, it eliminates the need to print, scan, or upload any forms, and lets customers sign electronically on their computer, smart phone, or tablet.

COMMUNICATION MODULE HIGHLIGHTS Automatically reminds customers with a text when it’s time for preventative maintenance checkups Alerts customers via text of progress of the repair on their vehicle and enables them to communicate by text with service personnel Allows customers to digitally receive and sign installation documents

Discover more about 330.928.7401 how DOCUTRACK can help your dealership: adamobility.com/docutrack

NMEDA CIRCUIT BREAKER

APR—JUN 2023

THE NMEDA MAGAZINE

President

VOLUME 30, ISSUE 2

FEATURES

COLUMNS

20

In Memoriam

8

Officer’s Message - By Eva Richardville

21

NMEDA Meets with Congress on VA Prompt Payment - By Amy Schoppman

18

CEO’s Message - By Danny Langfield

22

E&T Report: Return to In Person Training - By Amy Lane

26

Canada Officer’s Message - By Tamalea Stone

38

Industry Advisor - By Harry Baergen

46

QAP Straight Talk - By Chuck Hardy

Christian Quandt

CEO Danny Langfield

Layout, Editor & Creative Director Katie McDonald

30 Contributing Writers Harry Baergen Chuck Hardy Sarah Jean Joanis Amy Lane Danny Langfield Katie McDonald Eva Richardville Mike Savicki Amy Schoppman Tamalea Stone

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.

3327 W. Bearss Avenue Tampa, FL 33618

34

Mobility MY Way - By Mike Savicki COVER QAPx: Every Store. Every Job. Every Time.

- By Katie McDonald

40 Independence. Kindness.

Oneness.

- By Sarah Jean Joanis 44

Welcome to the Board of Directors: Tammy Johnson - By Katie McDonald

For business office, advertising, and subscriptions: Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org Subscription rates for the USA and Canada: $16.50/four issues.

Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2023.

The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

CONTENTS

ALSO

4

Board of Directors

6

Staff Directory

9

Around the Industry

10

Dealer Member Directory

48

QAP Dashboard

50

Industry Member Directory

51

Allied Health Professional Member Directory

53

Edu/Government/Non-Profit Member Directory

54

Dates to Remember

MISSION The mission of the National Mobility Equipment Dealers Association is to advocate and exemplify excellence in providing safe, reliable transportation solutions to enhance accessibility.

Apr-Jun 2023

3

BOARD OF DIRECTORS Christian Quandt, President

Russ Newton, Canadian President

Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 860.653.8064 phone christian@advancedwheels.com

Sure Grip 4850 Route 102 Upper Kingsclear, NB E3E 1P8 800.506.6666 phone russ@suregrip-hvl.com

Dan Walsh, Vice President

Eva Richardville, Allied Health Professional Rep.

Bussani Mobility 500 Central Avenue Bethpage, NY 11714 516.938.5207 phone dwalsh@wegetyouthere.com

Eric Mansfield, Secretary MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone eric.mansfield@mobilityworks.com

Catherine Martin, Treasurer

Trevorr Jurgensen, Rep. at Large 1 MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone trevorr.jurgensen@mobilityworks.com

Ron Mohr, Rep. at Large 2

Ilderton Conversions 701 South Main Street High Point, NC 27260 336.841.6100 phone cmartin@ilderton.com

Clock Mobility 603 N Waverly Road Lansing, MI 48917 517.272.4488 phone ronm@clockmobility.com

Steve Dawson, Component Manufacturer Rep.

Corey Kupsh Rep. at Large 3

Harmar Mobility 1500 Independence Blvd, Suite 200 Sarasota, FL 34234 800.833.0178 phone steve.dawson@harmar.com

Todd Navarrete, Manufacturer Rep. VMI 5205 S. 28th Place Phoenix, AZ 85040 800.348.8267 phone toddn@vantagemobility.com

Chad Blake, Past President Arch Retail Group 500 Northwest Plaza Drive, Suite 900 St. Louis, MO 63074 (314) 989-1010 phone chad.blake@braunability.com

4

Therapeutic Mobility Services, Inc. 311 N. Airport Office Park Fort Wayne, IN 46285 260.417.8399 phone eva@theramobility.net

NMEDA Circuit Breaker

A & J Mobility 333 Washington Street Valders, WI 54245 920.775.4104 phone coreyk@aandjvans.com

Tammy Johnson Rep. at Large 4 Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 502.447.8267 phone tjohnson@superiorvan.com

NMEDA Hall of Fame Call for 2023 Nominations Do you know someone who has gone above and beyond in the Automotive Mobility Industry?

Someone who deserves recognition for their devotion to quality, innovation, and collaboration?

Visit www.nmeda.com/HallofFame to learn more about our Hall of Fame and to nominate an outstanding automotive mobility professional for the 2023 induction!

Apr-Jun 2023

5

NMEDA STAFF DIRECTORY Danny Langfield CEO danny.langfield@nmeda.org

NOTE FROM THE EDITOR As you’re well aware, the guiding force behind the efforts of the association is

Kristen Clevidence

our Three-Year Strategic Plan. This plan,

Quality Program Manager

developed and approved by the NMEDA

kristen.clevidence@nmeda.org

board of directors, includes the five goals listed below.

You’ll notice the icons below throughout

Mikala Ballard

this Circuit Breaker indicating the topic at

Membership & Administration Coordinator

hand supports one of these five goals.

mikala.ballard@nmeda.org

Visit www.nmeda.org/strategicplan for the full story.

Chuck Hardy Director of Quality & Compliance chuck.hardy@nmeda.org

Trevor Jennings Director of Partner Relations trevor.jennings@nmeda.org

Amy Lane

Director of Education, Training & Conference amy.lane@nmeda.org

Katie McDonald Director of Communications & Social katie.mcdonald@nmeda.org

Marilyn Myers Senior Bookkeeper marilyn.myers@nmeda.org

Amy Schoppman Director of Government Relations & Public Policy amy.schoppman@nmeda.org

6

NMEDA Circuit Breaker

Quality & Safety

Ensure that quality and safety is the standard for all members.

Advocacy

Protect and advance the auto mobility industry through government and industry relations.

Industry Data

Establish NMEDA as the preeminent source for aggregating and reporting on industry data, trends, and evolution.

Education & Training

Provide our members and partners with quality education.

Association Excellence

Maintain operational excellence in serving members and advancing the strategic plan.

MGA Research Corporation

Discover the MGA Advantage

FMVSS 207/210 &SAE J2249

Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.

Test with the Best: We are proud to serve the industry for over thirty years.

| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com |

For informa�on and to become a dealer, contact Randy.

RandyK@clockmobility.com 800.732.5625 Clock Conversions

clockmobility.com

Apr-Jun 2023

7

OFFICER’S MESSAGE

Collaboration, Colocation—Keep it Coming!

By Eva Richardville, OTR, ATP, CDRS, CAPS ALLIED HEALTH PROFESSIONAL REPRESENTATIVE, NMEDA

A

nother year behind us and

the quality of the Auto Mobility Expo

a positive look forward

exhibit hall experience compared

to 2023 and beyond!

to past years. More to see and

What a difference a year can make

more information to be had is the

with more in-person contact with

consensus, and that’s a win-win in my

organization members and mutual

book!

customers. Whether you are on

The colo has been especially beneficial

the manufacturing side, mobility dealership/service side, or direct consumer evaluation/training side of the fence, we can all agree that things are definitely looking up.

to those working in private practice driver rehab programs where you can often feel like you are out there in “no-man’s land” when you have questions about equipment and

Eva, with other attendees at the Colo Reception.

I look forward to my second term serving on the NMEDA Board and

With two successful post-covid co-

installation options. The last Auto

located conferences completed, I

Mobility Expo was buzzing with allied

am extremely excited to report that

health practitioners who were new

allied health attendees with whom I

to the field and needing just the kind

have spoken were very pleased with

of infusion of knowledge that is best

Kansas City!

delivered by collaboration.

---

continuing to offer the allied health practitioners’ perspective to advance the field of automobility. See you all in

2022 Auto Mobility Expo Charlotte, NC

8

NMEDA Circuit Breaker

AROUND THE INDUSTRY Members Give the GIft of Independence A trio of NMEDA member companies recently came together to give Tracie and Darrell Ridgeway a very special Valentine’s gift.

BraunAbility, Superior Van & Mobility, and Toyota Mobility, along with Huntington Bank, donated a brand-new wheelchair accessible vehicle to the Indiana couple. Tracie and Darrell, who were known for taking long road trips on their Harley Davidson motorcycle, had now found themselves without the ability to travel together at all. That will all change with a wheelchair-accessible vehicle.

There’s nothing NMEDA loves more than seeing our members work together!

Just a Name Change Last month, Ability Center announced it will re-brand its 18 locations to United Access. According to the release, this brings United Access locations to 50 across the US making it the second largest retailer of wheelchair accessible vehicles in the country.

The rebranding has begun on the company’s digital channels and will continue in the stores over the next several months. United Access and its 50 locations will all fall under the BraunAbility Arch Retail family of brands.

ICYMI: NMEDA Trade Show Materials Refresh Just like mobility equipment, when it comes to our marketing materials—one size does not fit all! Last year, NMEDA analyzed how we represent the industry at conferences and trade shows and adjusted our strategy to make a bigger impact through personalized booth materials for each of our main partners/events. We also prioritized having a vehicle on display whenever possible, to stand out and educate attendees in a way that a paper handout alone cannot.

We focused on CEUs, the dealer locator, and our safetyreviewed vehicles listings to hit home about the importance of using NMEDA-member dealers and manufacturers for all things auto mobility.

To further refresh our marketing efforts, over the next two years NMEDA staff will be updating all of our marketing materials—think brochures, flyers, videos—as a part of our latest strategic plan. We just finalized the first new handout to be used with allied health professionals.

Stay tuned as we further elevate NMEDA’s members through consistent branding and messaging that supports the association’s goals.

Apr-Jun 2023

9

NMEDA DEALER MEMBERS UNITED STATES ____________________________

ALABAMA Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365 1 Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 (334) 514-6590 1, 2, 3 High Tech Mobility LLC 3351 Warrior River Rd Hueytown, AL 35023-1304 (205) 491-2109 1, 3 MobilityWorks Birmingham 3747 Pine Lane SE Bessemer, AL 35022 (205) 426-8261 1, 3 MobilityWorks - Huntsville 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022 1, 3 Superior Van & Mobility Montgomery 2015 Eastern Blvd.

Montgomery, AL 36117 (334) 244-1011 1, 3 Sylacauga Handicapped Inc 40811 US Hwy 280 Sylacauga, AL 35150 (256) 249-3717 1, 2, 3 ____________________________

ARIZONA A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156 1 United Access - Goodyear 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552 1, 3 United Access - Phoenix 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1, 3

10

United Access - Tucson 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1, 3

United Access - Santa Rosa 3285 Santa Rosa Avenue Suite A Santa Rosa, CA 95707 (707) 575-6997 1, 3

MobilityWorks - San Francisco 890 Cowan Road Suite B Burlingame, CA 94010 (800) 225-7361 1, 3

United Access - Chandler 1825 E Germann Road Suite 24 Chandler, AZ 85286 (480) 999-5939 1, 2, 3

United Access - Stanton 11600 Western Avenue Stanton, CA 90680 (714) 890-8262 1, 3

MobilityWorks - Santa Clara 1245 Laurelwood Rd Santa Clara, CA 95054 (888) 473-5402 1, 3

United Access - Scottsdale 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (480) 941-4800 1

____________________________

ARKANSAS MobilityWorks - Bryant 3418 Main St Suite 400 Bryant, AR 72022 (501) 794-3100 1, 3 Superior Van & Mobility Fayetteville 2887 N College Ave Suite B Fayetteville, AR 72703 (479) 521-8433 1, 3 Superior Van & Mobility Jonesboro 2421 Sunny Meadow Drive, Ste D Jonesboro, AR 72401 (870) 933-7270 1, 3 Superior Van & Mobility North Little Rock 7323 Cock of the Walk St Suite B North Little Rock, AR 72113 (501) 725-9070 1, 3

____________________________

CALIFORNIA United Access Sacramento 6550 Freeport Blvd Suite A Sacramento, CA 95822 (916) 392-1196 1, 3

Economy Medical Lifestyle Mobility 2355 Whitman Rd Ste F Concord, CA 94518-2542 (925) 671-4800 1 Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1, 3

SACVANS Mobility 5821 Florin Perkins Rd Sacramento, CA 95828 (916) 381-8267 1

MobilityWorks - Chico 7 Three Sevens Lane Chico, CA 95973 (800) 225-7361 1, 3

COLORADO

MobilityWorks - Fresno 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1, 3 MobilityWorks - Hawthorne 3403 Jack Northrop Ave Hawthorne, CA 90250 (310) 432-0700 1, 3 MobilityWorks - Oakland 1822 Embarcadero Avenue Oakland, CA 94606 (510) 927-2860 1 MobilityWorks - Pasadena 325 North Altadena Drive Pasadena, CA 91107 (626) 584-8181 1, 3 MobilityWorks - Riverside 7239 Indiana Avenue Riverside, CA 92504 (951) 686-3152 1, 3

United Access - San Bernadino 711 S Allen St San Bernardino, CA 92408 (909) 383-3883 1, 3

MobilityWorks Sacramento 3127 Fite Circle Suite B Sacramento, CA 95827 (800) 225-7361 1, 3

United Access - San Diego 4797 Ruffner Street San Diego, CA 92111 (858) 541-0552 1, 3

MobilityWorks - San Diego 8130 Parkway Drive LaMesa, CA 91942 (619) 474-4072 1

NMEDA Circuit Breaker

MobilityWorks - Van Nuys 7720 North Sepulveda Blvd Van Nuys, CA 91405 (888) 473-5402 1, 3

____________________________

Colorado Fleet & Mobility, dba Mobility of Denver 2311 S Platte River Drive Denver, CO 80223 (844) 289-2635 1, 3 Frontier Access & Mobility Systems, Inc. - Fort Collins 819 E. Mulberry St. Fort Collins, CO 80524 (970) 223-8267 1 Mobility Driven 832 Nth Crest Unit B Grand Junction, CO 81506 (970) 712-1435 1 MobilityWorks - Aurora 1640 S Abilene St Aurora, CO 80012 (720) 640-9989 1, 3 United Access - Colorado Springs 6285 Corporate Dr Colorado Springs, CO 80919 (877) 501-8267 1, 3 United Access - Highlands Ranch 5910 E County Line Rd Highlands Ranch, CO 80126 (877) 501-8267 1, 2, 3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

United Access - Wheat Ridge 9500 W 49th Ave Ste C107 Wheat Ridge, CO 80033 (877) 501-8267 1, 2, 3

____________________________

CONNECTICUT Advanced Wheels - East Granby 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 1, 2, 3 Advanced Wheels of Technology 650 Coe Avenue Suite 2 East Haven, CT 06512 (203) 800-8064 1 MobilityWorks - East Hartford 104 Pitkin Street E. Hartford, CT 06108 (860) 282-8202 1, 3

____________________________

DELAWARE MobilityWorks - Bear 1010 Contractors Way Bear, DE 19701 (302) 613-7555 1, 3 NuMotion/Spinlife 773 South DuPont Hwy New Castle, DE 19720 (302) 836-4110 1

____________________________

FLORIDA United Access - Orlando 4401 Edgewater Dr Orlando, FL 32804-1215 (407) 751-4158 1 United Access - Sarasota 5611 S Tamiami Trl Sarasota, FL 34231-4140 (941) 706-4687 1, 3 Advanced Driving Systems, Inc. 662 Capital Cir NE Tallahassee, FL 32301 (850) 671-2300 1, 2, 3 Auto Express South 4852 Palm Beach Blvd Fort Myers, FL 33905 (239) 693-4000 1, 4

Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 (727) 539-8119 1, 3

MobilityWorks - Ocala 7265 SW 62nd Ave Unit 1 Ocala, FL 34476 (352) 300-1173 1

MobilityWorks - Atlanta 3700 Dekalb Technology Pkwy Doraville, GA 30340 (470) 427-0696 1, 3

Mike Erdman Mobility 4650 US Highway 520 Cocoa, FL 32926 (321) 636-8887 1

MobilityWorks - Orlando 7260 Narcoossee Road Orlando, FL 32822 (407) 674-8778 1, 3

Mobility Transportation Systems 4010 East Hillsborough Ave. Tampa, FL 33610 (813) 246-9116 1, 2, 3

MobilityWorks Tallahassee 1505 Capital Circle NW Tallahassee, FL 32303 (850) 224-4383 1

MobilityWorks - Marietta 1255 Kennestone Circle Suite 100 Marietta, GA 30066 (800) 444-9100 1, 3

MobilityWorks - Clermont 20354 US Highway 27 Clermont, FL 34715 (352) 322-2256 1, 3

MobilityWorks - Tampa 8706D East Broadway Avenue Tampa, FL 33619 (813) 628-4255 1, 3

R & R Van Lift Sales & ServiceAthens 164 Commerce Blvd Athens, GA 30606 (470) 276-6282 1

Ocean Conversions & Mobility 750 East Sample Road Bldg 1 Suite 3 Pompano Beach, FL 33064 (954) 942-6033 1, 2, 3

R & R Van Lift Sales & ServiceConyers 2130 Sigman Road Conyers, GA 30012 (770) 483-0767 1, 2, 3

Ocean Conversions of Fort Myers Inc 5751 Zip Drive Ft. Myers, FL 33905 (239) 936-6333 1, 2, 3

HAWAII

MobilityWorks - Daytona 364 Destination Daytona Ln Ormond Beach, FL 32137 (386) 586-5495 1, 3 MobilityWorks - Fort Lauderdale 5601 Powerline Road Suite 104 Fort Lauderdale, FL 33309 (954) 974-7028 1 MobilityWorks - Fort Myers 12530 Metro Parkway Fort Myers, FL 33966 (239) 275-1900 1 MobilityWorks Jacksonville 2727 St Johns Bluff Road S Jacksonville, FL 32246 (904) 281-0111 1, 3 MobilityWorks - Lake Worth 1925 10th Ave N Unit 1 Lake Worth, FL 33461 (561) 586-1997 1, 3 MobilityWorks - Largo 8203 Ulmerton Road Largo, FL 33771 (727) 521-4248 1, 3 MobilityWorks - Miami 5201 NW 77th Ave Suite 100 Miami, FL 33166 (305) 234-0071 1, 3

Superior Van & Mobility Pensacola 6260 Technology Dr. Ste B Pensacola, FL 32505 (850) 378-8914 1, 3 Team Adaptive - Pensacola 3618 N Pace Blvd Pensacola, FL 32505 (850) 332-1688 1, 3

MobilityWorks - Savannah 3938 Ogeechee Road Savannah, GA 31405 (912) 233-1050 1

____________________________

Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 (808) 834-1417 1, 3

____________________________

ILLINOIS Bettenhausen Auto 8355 W 159th St Tinley Park, IL 60477-1220 (708) 532-2665 1

GEORGIA

MobilityWorks - Niles 9207 N Milwaukee Ave Niles, IL 60714 (847) 673-4300 1, 3

Adaptive Driving Solutions 3585 Riverwatch Parkway Augusta, GA 30907 (706) 364-2688 1, 2, 3

MobilityWorks - Plainfield 23855 W Andrew Road Plainfield, IL 60585 (888) 473-5402 1, 3

Custom Mobility Van & Lift Sales & Svcs. LLC 315 Whitehead Rd Athens, GA 30606 (706) 353-1099 1, 3

MobilityWorks - Villa Park 155 East North Avenue Villa Park, IL 60181 (888) 473-5402 1, 3

___________________________

Apr-Jun 2023

11

NMEDA DEALER MEMBERS Personal Mobility Champaign 1109 Parkland Ct Champaign, IL 61821 (217) 398-1188 1, 3 Personal Mobility - Peoria 7611 N Harker Drive Peoria, IL 61615 (309) 966-3089 1, 3 Personal Mobility Springfield 2924 N Dirksen Parkway Springfield, IL 62702 (217) 544-2699 1, 3 Southern Bus and Mobility - Breese 12950 Koch Lane Breese, IL 62230 (618) 526-4131 1, 3

____________________________

INDIANA MobilityWorks - Merrillville 1710 W 81st Avenue Merrillville, IN 46410 (234) 200-1339 1, 3 Superior Van & Mobility Evansville 3414 Interstate Drive Evansville, IN 47715 (812) 402-8267 1, 3 Superior Van & Mobility Fishers 13095 Parkside Drive Fishers, IN 46038 (317) 436-6722 1, 3 Superior Van & Mobility Fort Wayne 2218 Contractors Drive Fort Wayne, IN 46818 (260) 497-8267 1, 3 Superior Van & Mobility Indianapolis 5410 South Madison Ave Indianapolis, IN 46227 (317) 781-6900 1, 3 Superior Van & Mobility South Bend 4246 Meghan Beeler Ct. Suite 1 South Bend, IN 46628 (574) 271-1175 1, 3

IOWA MobilityWorks - Grimes 3450 SE Miehe Dr Suite 1 Grimes, IA 50111 (501) 795-3100 1, 3

The Customizers, Inc. 14133 Pennsylvania Ave Hagerstown, MD 21742 (301) 797-7727 1 Total Mobility Services Inc - Frederick 5411 Yukon Court Suite B Frederick, MD 21703 (240) 490-7840 1, 3

Siebert Mobility of Iowa LLC 3554 Dolphin Drive Iowa City, IA 52240 (319) 351-3159 1, 3

Superior Van & Mobility New Orleans 1901 Westbank Expressway Suite 500 Harvey, LA 70058 (504) 684-2100 1

____________________________

____________________________

MASSACHUSETTS

KANSAS

MAINE

Banner Mobility Resources Inc. 231 SE 53rd St Ste C Topeka, KS 66609 (785) 235-3070 1

MobilityWorks - Bangor 1766 Hammond St Hermon, ME 04401-1119 (888) 473-5402 1

Adaptive Mobility Equipment, Inc. 1551 Fall River Ave Seekonk, MA 02771 (508) 336-2556 1, 3

Kansas Truck Mobility 8846 West Monroe Circle Wichita, KS 67209 (316) 722-4291 1 United Access - Lenexa 7921 Bond St Lenexa, KS 66214 (877) 501-8267 1, 3

____________________________

KENTUCKY Superior Van & Mobility Lexington 761 East New Circle Road Lexington, KY 40505 (859) 253-1832 1, 3 Superior Van & Mobility Louisville 1506 Lakeshore Court Louisville, KY 40223 (502) 447-8267 1, 3

____________________________

LOUISIANA

MobilityWorks - Gray 32 Lewiston Road Unit 2B Gray, ME 04039 (207) 657-6664 1, 3

____________________________

MARYLAND All Mobility Store LLC 8999 Ocean Hwy Delmar, MD 21875 (410) 543-4323 1, 3 BEDCO Mobility 6300 Falls Rd Unit 2 Baltimore, MD 21209 (410) 825-1440 1 Jerry’s Mobility 8001 Belair Rd Baltimore, MD 21236-3709 (410) 661-5700 1 Koons Ford of Annapolis 2540 Riva Road Annapolis, MD 21401 (410) 224-2100 1, 3

FastServ Medical - Bossier 1329 Driftwood Drive Bossier City, LA 71111 (318) 741-9586 1, 3

MobilityWorks - Baltimore 2601 N Rolling Road Windsor, MD 21244 (443) 384-0080 1

Fastserv Medical - Monroe 112 Summer Lane West Monroe, LA 71291 (318) 396-3366 1, 3

MobilityWorks - Beltsville 11409 Maryland Avenue Beltsville, MD 20705 (727) 521-4248 1, 3

____________________________

12

Superior Van & Mobility Baton Rouge 12329 Industriplex Blvd Baton Rouge, LA 70809 (225) 663-8830 1, 3

NMEDA Circuit Breaker

Oneness Mobility Service LLC 7701 Penn Belt Drive Forestville, MD 20747 (301) 568-6686 1, 2, 3

____________________________

Advanced Wheels - North Oxford 6 Boulder Pkwy North Oxford, MA 01537 (508) 731-0073 1 MobilityWorks - North Attleboro 57 George Levin Drive N. Attleboro, MA 02760 (508) 643-0605 1, 3 MobilityWorks - Norwood 560 Boston Providence Highway Norwood, MA 02062 (781) 278-8885 1, 3 MobilityWorks - Woburn 299 Washington Street Suite H Woburn, MA 01801 (339) 298-5650 1, 3

____________________________

MICHIGAN Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 (989) 633-6100 1 Clock Mobility - Grand Rapids 6700 Clay Ave Grand Rapids, MI 49548 (616) 698-9400 1, 2, 3 Clock Mobility - Lansing 603 N Waverly Rd Lansing, MI 48917-2800 (517) 272-4488 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Clock Mobility - Traverse City 587 W Blue Star Drive Traverse City, MI 49684 (231) 943-9890 1

Cummings Mobility - Little Canada 2940 Rice St. Little Canada, MN 55113 (651) 633-7887 1

United Access - Kansas City 8200 NW 97th Ter Kansas City, MO 64153 (877) 501-8267 1, 3

Creative Mobility Group Byron Center 7740 Clyde Park Avenue SW Byron Center, MI 49315 (616) 583-9730 1

MobilityWorks - Roseville 1915 County Rd C West Roseville, MN 55113 (234) 312-2000 1, 3

United Access - Springfield MO 1389 N Cedarbrook Ave Springfield, MO 65802 (877) 501-8267 1, 3

Creative Mobility Group Madison Heights 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 1, 3

MISSISSIPPI

United Access - St. Louis (North) 9389 Natural Bridge Rd St Louis, MO 63134 (877) 501-8267 1, 2, 3

Creative Mobility Group, Inc. - Wayne 33073 Michigan Avenue Wayne, MI 48184 (734) 595-4400 1, 3 MobilityWorks - Detroit 1604 East 14 Mile Road Madison Heights, MI 48071 (888) 473-5402 1, 3 MobilityWorks - Saginaw 8175 Gratiot Road Saginaw, MI 48609 (888) 473-5402 1, 3 Superior Van & Mobility Ann Arbor 3858 Bestech Rd Ste A Ypsilanti, MI 48197-3294 (734) 802-5286 1, 3

____________________________

MINNESOTA Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy 75 North Moorhead, MN 56560 (218) 233-8681 1 Cummings Mobility Albertville 6540 Jansen Ave NE Albertville, MN 55301 (763) 497-0103 1, 2, 3 Cummings Mobility Burnsville 2511 West Hwy 13 Burnsville, MN 55337 (952) 435-8889 1

____________________________

Js Mobility Unlimited Inc 3880 Flowood Drive Flowood, MS 39232 (601) 939-2112 1, 2, 3 Mobility Systems Inc 2857 Oak Grove Road Hattiesburg, MS 39402 (601) 264-0609 1, 2, 3 Total Mobility Concepts LLC 2074 Cliff Gookin Blvd Tupelo, MS 38801 (662) 269-2068 1

____________________________

MISSOURI DW Auto & Home Mobility Specialties 1208 N Garth Ave Columbia, MO 65203 (800) 568-2271 1, 2, 3 Southern Bus & Mobility Inc - Valley Park 80 South Highway Drive Valley Park, MO 63088 (636) 825-0700 1 United Access - Cape Girardeau 753 S Kingshighway St Cape Girardeau, MO 63703 (877) 501-8267 1 United Access - Columbia 618 Jackson St Columbia, MO 65203 (877) 501-8267 1, 3 United Access - Fenton 980 S Highway Dr Fenton, MO 63026 (877) 501-8267 1

____________________________

NEBRASKA Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 (402) 884-3333 1, 3

New England Motor Car Co Inc 13 River Road Hudson, NH 03051 (603) 888-1207 1, 3

____________________________

NEW JERSEY Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 (973) 808-9709 1, 2, 3 FTMobility 255 US Highway 46 West Saddle Brook, NJ 07663 (973) 546-1900 1 MobilityWorks Cinnaminson 2303 Wallace Blvd Cinnaminson, NJ 08077 (888) 473-5402 1, 3

MobilityWorks - Omaha 4044 South 60th St Omaha, NE 68117 (402) 991-2555 1, 3

MobilityWorks Farmingdale 5105 State Route 33 Wall Township, NJ 07727 (888) 473-5402 1, 3

Superior Van & Mobility Omaha 11147 Mockingbird Dr. Omaha, NE 68137 (402) 934-7826 1, 3

MobilityWorks - Highland Park 211 Woodbridge Ave Highland Park, NJ 08904 (732) 640-5350 1, 3

____________________________

NEVADA United Access - Las Vegas 6001 S Decatur Blvd Ste N Las Vegas, NV 89118 (702) 434-3030 1, 3 MobilityWorks - Las Vegas 3575 W Cheyenne Ave Suite #108 North Las Vegas, NV 89032-8257 (702) 876-9606 1, 3

____________________________

NEW HAMPSHIRE MobilityWorks Londonderry 54 Wentworth Avenue Londonderry, NH 03053 (603) 437-4444 1, 2, 3

MobilityWorks - Woodbury 1549 Gateway Blvd Woodbury, NJ 08096 (888) 473-5402 1, 2, 3 ____________________________

NEW MEXICO United Access Albuquerque 3825 Osuna Rd NE Ste 1 Albuquerque, NM 87109 (877) 501-8267 1, 2, 3

____________________________

NEW YORK Bussani Mobility Bethpage 500 Central Ave Bethpage, NY 11714 (516) 938-5207 1, 3

Apr-Jun 2023

13

NMEDA DEALER MEMBERS Bussani Mobility Mamaroneck 501 Concord Avenue Mamaroneck, NY 10543 (914) 835-8267 1, 3

Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 (704) 523-2022 1, 3

MobilityWorks - Bedford Heights 5040 Richmond Rd. Bedford Heights, OH 44146 (800) 951-6238 1, 3

Bussani Mobility Team East, LLC 401 E Middle Country Road Smithtown, NY 11787 (631) 240-4128 1

MobilityWorks - Charlotte 4025 Queen City Drive Charlotte, NC 28208 (704) 399-0900 1, 3

MobilityWorks - Columbus 7233 Industrial Parkway Plain City, OH 43064 (614) 873-1580 1, 3

MobilityWorks - Concord 4012 Dearborn Place NW Concord, NC 28027 (704) 886-0868 1

MobilityWorks - Dayton 214 Valley Street Dayton, OH 45404 (937) 963-0733 1, 3

MobilityWorks - Buffalo 3560 Sheridan Drive Amherst, NY 14226 (716) 342-3530 1, 3

Stalls Medical Inc dba Adaptive Vans Inc 7980 Chapel Hill Road Suite 101 Cary, NC 27513 (919) 233-0732 1

MobilityWorks - Sharonville 11755 Mosteller Rd Sharonville, OH 45241 (513) 791-4000 1, 3

Tim’s Trim, Inc. 25 Bermar Park Rochester, NY 14624 (585) 429-6270 1, 2, 3

Van Products - Raleigh 2521 Noblin Road Raleigh, NC 27604 (919) 878-7110 1, 3

United Access - Rochester 3760 West Henrietta Rd Rochester, NY 14623 (585) 427-7220 1, 3

Van Products - Wilmington 394 N Green Meadow Drive Wilmington, NC 28405 (910) 793-5661 1

MobilityWorks - Albany 1892 Central Avenue Suite 25 Albany, NY 12205 (888) 473-5402 1, 3

United Access - Syracuse 2211 Erie Blvd E Syracuse, NY 13224 (877) 501-8267 1

____________________________

NORTH CAROLINA Care Solutions 110 B Edney Street Hendersonville, NC 28792 (828) 698-9844 1 Ilderton Conversion Company 501 S Hamilton St High Point, NC 27260-7655 (336) 841-2020 1, 2, 3 Ilderton Conversion of Asheville 735 Dogwood Road Asheville, NC 28806 (828) 670-1111 1, 3

14

________________________

OHIO

MobilityWorks - Toledo 1020 Laskey Road Toledo, OH 43612 (888) 473-5402 1, 3

____________________________

OKLAHOMA Handicapped Vehicle Services Unlimited 7434 East 46th Street Tulsa, OK 74145 (918) 622-8400 1

Columbus Mobility Specialists, LLC 6330 Proprietors Rd Suite C Worthington, OH 43085 (614) 825-8996 1, 2, 3

Mobility One Transportation 14720 East Admiral Place Suite AB Tulsa, OK 74116 (918) 437-4488 1

Key Mobility Services 1944 US State Route 68 North Xenia, OH 45385 (937) 374-3226 1

United Access - Oklahoma City 730 W Hefner Rd Oklahoma City, OK 73114 (877) 501-8267 1, 3

Marietta Mobility Steves Vans & Accessories Unl 221 Pike Street Marietta, OH 45750 (800) 690-4950 1, 2, 3 MobilityWorks - Akron 810 Moe Drive Akron, OH 44310 (888) 473-5402 1, 3

NMEDA Circuit Breaker

____________________________

OREGON United Access - Springfield 3574 Marcola Road Springfield, OR 97477 (541) 726-4001 1, 3 United Access - Wilsonville 9740 SW Wilsonville Road Suite 250 Wilsonville, OR 97070 (971) 224-5895 1, 3

United Access - Hillsboro 5170 NE Five Oaks Dr Hillsboro, OR 97124-5608 (877) 501-8267 1, 2, 3 United Access - Portland (East) 12905 NE Airport Way Portland, OR 97230 (877) 501-8267 1, 3

____________________________

PENNSYLVANIA Keller Wheelchair Lifts 197 Main Street Luzerne, PA 18709 (570) 288-1004 1, 2, 3 Keystone Coach Works 4786 Library Road Bethel Park, PA 15102 (412) 833-1900 1, 2, 3 MobilityWorks - Allentown 2200 South 12th St Suite 2210 Allentown, PA 18103 (888) 473-5402 1, 2, 3 MobilityWorks - Philadelphia 925 South Trooper Rd Norristown, PA 19403 (888) 473-5402 1, 2, 3 MobilityWorks - Pittsburgh 1012 Seco Road Monroeville, PA 15146 (888) 473-5402 1, 3 MobilityWorks - Robinson Township 5460 Campbells Run Rd Suite 100 Robinson Township, PA 15205 (412) 799-6929 1, 3 Palmiero Mobility 16165 Conneaut Lake Road Meadville, PA 16335 (814) 336-1061 1 Steffy’s Garage Inc dba SGI Mobility 235 W Main Street Leola, PA 17540 (717) 656-6065 1, 3 Team Toyota of Glen Mills 1050 Baltimore Pike Glen Mills, PA 19342-1013 (484) 845-7915 1, 3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Total Mobility Services Inc Boswell 4785 Penn Avenue Boswell, PA 15531 (814) 629-9935 1, 2, 3 Total Mobility Services Inc Harrisburg 7917 Derry Street Suite 124 Harrisburg, PA 17111 (800) 558-7408 1, 3 ____________________________

PUERTO RICO All Mobility Puerto Rico Inc Carr 838 KM 1.8 Int Sector Melia Leon Guaynabo, PR 00969 (787) 398-3444 Equipos Pro Impedidos De P.R., Inc. Carr #1 Int R796 Km 10.4 Bo. Bairoa La 25 Caguas, PR 00725 (787) 746-7667 1, 3 ____________________________

SOUTH CAROLINA

TENNESSEE Apple Independence Mobility 1750 Lee Seminary Road Cookeville, TN 38506 (877) 528-5788 1 MobilityWorks Chattanooga 3614 Elwood Ln Chattanooga, TN 37416-1769 (423) 308-8267 1, 3 MobilityWorks - Gallatin 1015 S Water Avenue Gallatin, TN 37066 (651) 451-7373 1 MobilityWorks - Nashville 173 Industrial Drive Lavergne, TN 37086 (615) 280-5058 1, 3 Superior Van & Mobility Knoxville 10640 Braden Dickey Lane Knoxville, TN 37932 (865) 622-6550 1, 3

Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 (843) 576-0414 1, 3

United Access - Memphis 2165 Hillshire Cir Memphis, TN 38133 (877) 501-8267 1, 3

MobilityWorks - Columbia 3624 Fernandina Road Columbia, SC 29210 (803) 828-5754 1

TEXAS

MobilityWorks - Greenville 563 Woodruff Road Greenville, SC 29607 (864) 293-7171 1 MobilityWorks - Murrells Inlet 11816 Highway 17 Bypass Murrells Inlet, SC 29576 (843) 268-4850 1, 3

____________________________

Access2Mobility, Inc. 12406 State Highway 155 S Tyler, TX 75703 (903) 592-6760 1, 3 American Lift Aids Beaumont 2310 Calder Ave Beaumont, TX 77702 (409) 832-3400 1, 2, 3

SOUTH DAKOTA

American Lift Aids, Inc. Tyler 2407 W Southwest Loop 323 Tyler, TX 75701 (903) 581-8844 1, 2, 3

MobilityWorks - Tea 200 East 1st Street Tea, SD 57064 (605) 498-2200 1, 3

Andy’s Mobility & Lift Services 1502 Santa Ursula Laredo, TX 78040 (956) 722-7371 1

_______________________

____________________________

Lift Aids Inc 1500 Westpark Way Euless, TX 76040 (817) 835-0035 1, 2, 3

MobilityWorks - Austin 239 Commercial Drive Buda, TX 78610 (512) 295-3800 1, 3

United Access - Bryan 2214 N Earl Rudder Freeway Bryan, TX 77808 (979) 307-7676 1, 3

MobilityWorks - Dallas 4150 Interstate 30 Mesquite, TX 75150 (972) 270-7114 1, 3

United Access - Carrollton 2109 Luna Rd Ste 200 Carrollton, TX 75006 (877) 501-8267 1, 3

MobilityWorks - Fort Worth 2110 N Beach Ft Worth, TX 76111 (866) 211-8267 1, 3

United Access - Corpus Christi 2201 Gollihar Road Corpus Christi, TX 78415 (361) 852-0922 1

MobilityWorks - Houston 3327 S Sam Houston Pkwy Ste 300 Houston, TX 77047 (346) 226-6999 1 MobilityWorks - San Antonio 6473 DeZavala Road San Antonio, TX 78249 (210) 697-8884 1, 2, 3 MobilityWorks - Selma 16262 IH 35 North Selma, TX 78154 (210) 718-0055 1, 3 MobilityWorks - Waco 4980 S Loop 340 Robinson, TX 76706-4640 (254) 754-2700 1, 3 Open Road Mobility Amarillo 6669 Canyon Drive Amarillo, TX 79110 (806) 353-2747 1 Open Road Mobility Lubbock 7411 82nd Street Lubbock, TX 79424 (806) 771-5873 1, 2, 3, 4 Texas Mobility Services, LLC dba Texas Adaptive Aids 701 Bearcat Road Unit B Aledo, TX 76087 (817) 394-3914 1, 3

United Access - El Paso 8736 Gateway East Blvd Suite B El Paso, TX 79907 (915) 585-0775 1 United Access - Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 (713) 874-9100 1, 2, 3 United Access - McAllen 120 North 20th Street McAllen, TX 78501 (956) 971-0001 1 United Access - Pasadena 3430 E Sam Houston Pkwy S Pasadena, TX 77505 (281) 487-1969 1, 2, 3 United Access - Pflugerville 15301 Interstate 35 Ste A Pflugerville, TX 78660 (512) 436-0820 1, 3 United Access - Rowlett 2704 Lawing Ln 300 Rowlett, TX 75088 (877) 501-8267 1, 2, 3

____________________________

UTAH United Access - Woods Cross 2262 S 1200 W Ste 106 Woods Cross, UT 84087-2564 (877) 501-8267 1 ____________________________

United Access - Arlington 2430 E Randol Mill Rd Arlington, TX 76011-6335 (817) 402-0069 1, 3

Apr-Jun 2023

15

NMEDA DEALER MEMBERS VERMONT

WASHINGTON

MobilityWorks - Essex Junction 5C David Drive Essex Junction, VT 05452 (802) 878-8640 1, 3

United Access - Everett 7202 Evergreen Way Everett, WA 98203 (425) 353-6563 1, 3

____________________________

VIRGINIA Driver Rehabilitation Center of Excellence d/b/a DRCE Mobility Solutions 14101 Parke Long Court Suite E Chantilly, VA 20151 (703) 345-2990 1, 3 Independent Lifestyles 4880 South Amherst Hwy Madison Heights, VA 24572 (434) 846-7510 1 MITS of VA 2075 W Main Street Waynesboro, VA 22980 (540) 932-7300 1 Mobility Plus Inc of Virginia 763 Union Street Salem, VA 24153 (540) 389-3400 1, 3 MobilityWorks - Alexandria 5751 General Washington Drive Alexandria, VA 22312 (571) 421-2647 1

United Access - Redmond 14640 NE 91st Street Suite A Redmond, WA 98052 (425) 406-8484 1 United Access - Sumner 6015 160th Avenue East Sumner, WA 98390 (253) 863-4744 1, 2, 3 Absolute Mobility Center 21704 87th Ave SE Woodinville, WA 98072 (425) 481-6546 1, 3 Goldenwest Mobility 1815 E Francis Ave Spokane, WA 99208 (509) 484-3842 1, 3

____________________________

WEST VIRGINIA Total Mobility Services Inc Hurricane 146 Stricklin Rd Hurricane, WV 25526-6734 (304) 727-9478 1, 3 ____________________________

WISCONSIN

MobilityWorks - Norfolk 6059 Virginia Beach Blvd Norfolk, VA 23502 (757) 455-9889 1, 3

A & J Mobility - De Pere 1330 Mid Valley Drive De Pere, WI 54115 (920) 632-4882 1, 3

MobilityWorks - North Chesterfield 7450 Midlothian Turnpike North Chesterfield, VA 23225 (804) 220-0611 1, 3

A & J Mobility - Eau Claire 2650 Prospect Drive Eau Claire, WI 54703 (715) 874-6630 1, 3

Priority Honda Hampton dba Priority Mobility 4115 W Mercury Blvd.

Hampton, VA 23666 (757) 838-1252 1

A & J Mobility - McFarland 4603 Triangle St McFarland, WI 53558 (608) 579-1500 1, 3

____________________________

16

NMEDA Circuit Breaker

A & J Mobility - Richfield 3058 Helsan Drive Richfield, WI 53076 (800) 517-1024 1, 3 A & J Mobility - Valders 333 Washington Street Valders, WI 54245 (920) 775-9333 1, 2, 3 MobilityWorks - Eau Claire 3115 Oak Knoll Dr Eau Claire, WI 54701-8485 (715) 495-1310 1, 3 MobilityWorks - Green Bay 844 Ontario Road Green Bay, WI 54311 (920) 491-8384 1, 3 MobilityWorks - Sun Prairie 222 Linnerud Drive Sun Prairie, WI 53590 (608) 395-2350 1 MobilityWorks - Waukesha N8 W22195 Johnson Drive Ste 130 Waukesha, WI 53186 (888) 473-5402 1, 3 ______________________

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

CANADA

____________________________

ALBERTA ECO Medical - Edmonton 18303 107 Avenue Edmonton, AB T5S 1K4 (780) 483-6232 1, 3 Silver Cross Automotive Inc. - Calgary 4216 54 Avenue SE Unit 60 Calgary, AB T2C 2E3 (403) 243-6300 1, 3 Silver Cross Automotive Inc. - Edmonton 14568-116 Ave. Edmonton, AB T5M 3E9 (844) 799-5464 1

____________________________

BRITISH COLUMBIA Alliance Mobility Solutions - Kelowna 1791 Baron Rd Kelowna, BC V1X 6C3 (236) 420-1400 1, 3 Alliance Mobility Solutions - Richmond 12211 Vulcan Way #110 Richmond, BC V6V 1J7 (604) 370-7004 1, 3

Silver Cross Automotive Inc. Maple Ridge 11393 Kingston St. Unit 4 Maple Ridge, BC V2X 0Y7 (877) 215-7609 1

QUEBEC

ONTARIO

Centre d Autonomie 399 Ave De La Friche Dolbeau Mistassini, QC G8L 2T3 (418) 276-8336 1, 3

____________________________

Conval-Aid/Liftability 2600 Lancaster Road Ottawa, ON K1B 4Z4 (613) 738-2721 1 Courtland Mobility 1355 Artisans Court Unit B Burlington, ON L7L 5Y2 (800) 354-8138 1, 2, 3 Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 (519) 453-0480 1, 2, 3 Northend Mobility 301 Aqueduct Street Welland, ON L3C 1C9 (905) 735-5552 1, 2 Silver Cross Automotive Inc. London 2028 Dundas Street London, ON N5V 1R2 (844) 799-5464 1

Island Mobility - Victoria 750 Enterprise Crescent Victoria, BC V8Z 6R4 (855) 593-0959 1, 3

Silver Cross Automotive Inc. Ottawa 5300 Canotek Road Unit 42 Ottawa, ON K1J 1A4 (613) 290-5279 1

Medichair Northern BC 849 2nd Avenue Prince George, BC V2L 3A6 (250) 562-8280 1

Silver Cross Automotive Inc. Toronto 14 Goodmark Place Etobicoke, ON M9W 6R1 (844) 799-5464 1

Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 (604) 792-2082 1, 2, 3

Adaptation 04 Inc 3025 rue Girard Trois-Rivières, QC G8Z 2M4 (819) 372-0102 1, 3

Centre de L’auto St-Lambert 145 Damase Breton St-Lambert de Lauzon, QC G0S 2W0 (866) 641-0419 1, 3 Eureka Solutions - Levis 107-829 J-Ambroise Craig Levis, QC G7A 2N2 (866) 562-2555 1 Eureka Solutions - Longueuil 2755 Montee St Hubert Longueuil, QC J3Y 4H6 (866) 562-2555 1, 3 Eureka Solutions - Sherbrooke 5018 Industrial Blvd Sherbrooke, QC J1R 0P4 (866) 562-2555 1, 3 SMVR 2 Visions Inc 414 Blvd St Germain Ouest Rimouski, QC G5L 3N4 (418) 723-9225 1, 3 TVR Technologies Inc. 20 Rue des Metiers Lavaltrie, QC J5T 0H4 (888) 919-2555 1, 3 Van Action 2005 Inc 4350 Autoroute 13 Laval, QC H7R 6E9 (800) 668-8705 1, 2, 3

Silver Cross Automotive Inc. Waterloo 675A Davenport Road Waterloo, ON N2V 2E2 (844) 799-5464 1, 2, 3 ____________________________

Apr-Jun 2023

17

CEO’S MESSAGE

Let’s Make a Deal Go

By Danny Langfield NMEDA CEO

W

ell, this is certainly

The temptation here—the strong

Why not start with our

bittersweet.

temptation—is to write an article

newly formed c3? An

As many of you may be

looking back at the accomplishments

initiative near and dear

of the association over the last six

to my heart, as I’m sure you could

and a half years. I think it has been

guess. Starting this summer, it will

a productive time for NMEDA, and

be my job to stand up our fledgling

don’t get me wrong—I am certainly

Research Foundation, including

very proud of all that staff and our

establishing its Board structure,

volunteer leaders have accomplished

bylaws, budget, mission, vision, and

during that period. But I think I’d

strategic plan, as well as its web and

rather look forward, instead of back,

social presence and all branding

and devote my last “CEO’s Message”

and marketing collateral. As per the

to our shared goals for the future.

current NMEDA three-year strategic

aware from various sources such as LinkedIn (if you don’t follow NMEDA on LinkedIn, you really should!), I will be stepping down as the CEO of NMEDA as of July 1, 2023.

I will not be going far, however. The NMEDA Board and I have come to an agreement for me to transition to a new role as the inaugural Executive Director of NMEDA’s newly formed 501(c)(3) nonprofit subsidiary, the Auto Mobility Research & Education Foundation (AMREF). As for the CEO position, the Board has appointed a search committee, co-chaired by NMEDA Past Presidents Sam Cook and Chad Blake, to assist the Board in identifying my successor. The committee has been working with a national executive search firm to identify and vet qualified candidates for the position, and I am confident that NMEDA will make an excellent hire—because this is a great job, no doubt about it.

“

Starting this summer, it will be my job to stand up our fledgling Research Foundation, including establishing its Board structure, bylaws, budget, mission, vision, and strategic plan, as well as its web and social presence and all branding and marketing collateral.” plan, the Foundation is expected to issue our first formal report, “The State of the Auto Mobility Industry,” in Q2 of 2024, utilizing anonymous data aggregated from the QAPx and Docutrack administration systems.

THAT, folks, is what we refer to as a big-ticket item. Meaningful data for our industry, at last…I CANNOT wait!

But the next few years have much more in store for you than that. The

18

NMEDA Circuit Breaker

(Action Plan) By the end of Q2,

and continue to ensure that our allied

2023, create and make available to

health professional partners as well as

members a customizable, high-

the VRs and VAs have full faith in our

level presentation on the auto

accreditations—both of them.

mobility industry with supporting material for dealers to present at trade schools, community colleges, etc.

Ok folks, that bullet above is a TRUE peek behind the curtain; not even the Board normally gets down to the Action Plan level of detail in the Strategic Plan. But I am actively excited about this one. The presentation and accompanying tool package should be made available to members later this month, and we anticipate offering a breakout items below are taken straight from the current three-year strategic plan.

The goals in the plan are aggressive but achievable, and they include: •

session on this at Conference. We know NMEDA can’t wave a magic wand and make the tech hiring/ retention woes go away, but we think this is a tangible, practical step in the

Develop new and improved

right direction.

offerings for allied health

•

professionals, including the

compliance data submission

revamping and revitalization of

requirements for all primary

the current CAMS course.

This is well underway already, and I will allow myself to editorialize for a moment here: If you have not considered hosting a CAMS at your location, you need to. This program has drastically improved over the years, and it is about to take another giant leap forward. My advice is, make

Define and implement MQAP

driving controls.

the greenest of peas, just bursting with energy but pretty close to 100% ignorant of…well, everything. I’d be remiss if I didn’t single out Chad Blake for a very individual and sincere thank you. As NMEDA President, he took me under his wing and decided we were going to win. I knew a lot more about associations that he did, but he knew a lot more about the industry—and about how people tick. Between him, Tim Barone, Sam Cook, Nick Gutwein, and Bill Koeblitz, among many others, I found a group of elite business people that still genuinely cared about the industry and the association. With support like that, the rest has been a walk in the park.

BUT! Before I get all maudlin on you and go boo-hooing into my keyboard, let’s all remember—I’m not going far.

Conference, lurking in the AMREF

step in fortifying our compliance data

booth, just waiting to share the next

requirements for adaptive equipment

chapter with you all…and it’s going to

in addition to conversions.

be great.

•

---

Define and implement MQAP audits.

and in some circles it was not that

on the CAMS remodel).

well-received. But you know what?

education.

years. Back in December of 2016 I was

In fact, I’ll see you at the 2023 Annual

(see pg. 22 for Amy Lane’s thoughts

recruitment, retention, and

industry for the last six and a half

and represents the association’s next

We recently announced this one,

Develop new offerings for tech

represent you and the auto mobility

This has been a long time coming,

sure you are on board when it does

•

I have been incredibly fortunate to

NMEDA has two accreditations, QAP & MQAP. One had an audit requirement; one didn’t. Our Board decided to level that playing field

Apr-Jun 2023

19

IN MEMORIAM It is with a heavy heart that NMEDA shares the recent passing of two Hall of Fame members, integral board members, and all around pillars of the auto mobility industry.

TOM WRIGHT | WRIGHT-WAY, INC. Tom Wright, NMEDA Hall of Famer and owner and founder of Wright-Way, Inc. passed away in early March 2023.

Inducted into the inaugural class of the NMEDA Hall of Fame, Tom served NMEDA for 14 years holding positions on the Board as well as many committees. He was integral in the development of the association Bylaws and Guidelines in addition to being an innovator and pioneer of the mobility industry.

“In its early days, the association relied solely on volunteers and Tom never said ‘no.’” said Sam Cook, past NMEDA president. “He was passionate about safety and crash-testing, and his efforts certainly shaped NMEDA to what it is today.”

BRUCE CONSTANTIN | EZ LOCK Bruce Constantin, NMEDA Hall of Famer, board member, and pioneer of the adaptive driving industry passed away in late March 2023.

Bruce invented the EZ Lock Wheelchair Docking system, and owned many mobility industry businesses including EZ Lock, Inc., Electronic Mobility Controls, Constantin Transit Vehicles, and Constantin Ambulance Sales.

Bruce’s impact on the industry is undeniable as the EZ lock docking system revolutionized wheelchair transport in vehicles.

NMEDA sends condolences to the Wright and Constantin families as we remember these industry pioneers.

20

NMEDA Circuit Breaker

MEMBER NOTICE

NMEDA Meets with Congress on VA Prompt Payment

By Amy Schoppman DIRECTOR OF GOVERNMENT RELATIONS & PUBLIC POLICY

HOW IT’S SUPPOSED TO WORK The Prompt Payment Act requires that valid and proper invoices be paid within 30 days of receipt by a federal agency; otherwise, the payment is considered late.

REALITY As many NMEDA dealers are aware, VA payments to auto mobility providers are oftentimes late, and the agency has a history inconsistent invoice submission processes andprompt payment failures.

WHAT NMEDA IS DOING ABOUT IT NMEDA has taken action to address this issue by establishing the Past Due Invoice (PDI) program; testifying at a House of Representatives hearing; passing legislation to address, in part, VA’s slow payment practices; and having lawmakers send letters demanding an explanation. While VA typically responds to scrutiny by resolving some of the more egregious outstanding invoices, the agency has yet to develop and enforce consistent and meaningful improvements to its payment practices.

NMEDA’s Amy Schoppman, Director of Government Relations & Public Policy, recently spent a week on Capitol Hill educating new lawmakers and staff on this frustrating problem and visiting with existing Congressional allies to explore new methods for addressing it. Joined by Conor Kelly, a former Senate staffer and one of NMEDA’s DC-based lobbyists, Amy visited with the majority of individual House Committee on Veterans’ Affairs member offices, as well as committee staff and a handful of Senate friends. These meetings kicked off NMEDA’s strategic elevation of this policy issue, and the team will continue pressing lawmakers for both immediate and long-term solutions.

If you have a problem—or a solution!—related to VA prompt payment, and you have not shared it with her already, please contact Amy at Amy.Schoppman@ nmeda.org to discuss.

---

Amy with House VA Staffer.

Apr-Jun 2023

21

EDUCATION & TRAINING REPORT

Return to In-Person Trainings

By Amy Lane DIRECTOR OF EDUCATION, TRAINING & CONFERENCE

W

ithout a doubt, the

some things that are just better when

Recent CAMS and MSS course

education and training

presented live and in-person. A few

registration and attendance numbers

landscape has evolved

things come to mind. For example,

have been exceptional, revealing a

over the past few years. Thanks to

in addition to the NMEDA Annual

high interest in returning to in-person

the COVID-19 pandemic, the shift to

Conference & Auto Mobility Expo,

education. Let’s explore these two

online education and use of various

NMEDA offers the Manufacturers

NMEDA educational offerings a little

learning platforms has become more

Service School (MSS) for technicians

more.

common and provides a valuable

and the Comprehensive Automotive

lifeline. For many organizations, online

Mobility Solutions (CAMS) workshop

Manufacturers Service School

education is not just a “nice option to

for healthcare workers and industry

For those technicians seeking

have” in your education and training

stakeholders.

multiple manufacturer certifications

toolkit, but rather a necessity.

Given the choice of online vs. live

Online education has many benefits

course offerings, we are thrilled to be

and has served a purpose, especially

returning to pre-pandemic in-person

over the past few years when there

style of education and training for our

were no other alternatives. Yet, as we

members, influencers, and interested

emerge from the post-pandemic era,

parties—and I think the general

we can acknowledge that there are

population agrees.

22

NMEDA Circuit Breaker

in one trip, MSS is the place to be.

These multi-day sessions provide a more dynamic learning experience for technicians, with the benefit of learning directly from experienced manufacturer instructors and experts in the field. Attendees get the chance to participate in hands-on learning

activities. For most technicians,

years, and I never knew what I was

this type of experiential learning is

missing in not attending one of these.

often more effective than passive

I wish I could have done this years

learning, which is often the norm

ago, but due to travel restrictions we

“

with online education. Furthermore,

couldn’t. It would have saved me so

I’m disappointed and sad. I’m disappointed and sad that I’ve been working in this industry for over three years, and I never knew what I was missing in not attending one of these.” attendees get the chance to receive

much [time] in having to figure things

personalized feedback and guidance

out myself and/or struggling trying to

with product installations, which

learn on the job. Thank you for putting

is often more difficult to come by

this together.”

in an online setting. When given

And let’s not discount the social

instructors, there’s just something

aspect of MSS live trainings. I’m

more natural when meeting someone

always impressed how over the course

face-to-face and making a personal

of the week, the attendees form

connection. And sure, online learning

bonds and begin to build a sense of

means you can select incorrectly on

community. Within a few days, they

post-tests in the comfort of your own

When asked about the most recent

become increasingly comfortable in

settings, but in-person sessions give

MSS, attendee Bradley Higgins,

sharing ideas and stories about their

you the chance to make a mistake

MobilityWorks - Houston, stated:

own experiences when working on

in front of your new friends, and still

“I’m disappointed and sad. I’m

vehicles or installing equipment. While

recover from it with grace.

disappointed and sad that I’ve been

online education platforms can offer

working in this industry for over three

the chance to interact with peers and

the opportunity to ask the trainers questions and receive immediate and personalized feedback in real time, information is more likely to be retained by the technician.

Comprehensive Automotive Mobility Solutions While the CAMS course is a key part of NMEDA’s on-line education library for allied health professionals (AHPs), over the past year, we have assisted dealer members in hosting close to a dozen full-day CAMS events for AHPs and interested stakeholders.

These in-person CAMS workshops are a great opportunity for dealers and manufacturers to meet and connect with the local influencers.

The professionals in attendance not only gain valuable information about accessible vehicles and

Apr-Jun 2023

23

EDUCATION & TRAINING REPORT (continued)

“

The opportunity for networking, personalized feedback, and learning from experienced instructors make in-person education the ideal choice for technicians and professionals looking to enhance their knowledge and skills.”

automobility options for their clients

presentation and live demonstrations,

and caregivers, but they too benefit

seeing the actual vehicles and all

from making connections within their

the equipment in person, in the

professional network. Attendees

facility. I loved hearing the real-life

often leave these sessions with a slew

scenarios and learning from the fun

of new resources to share with their

and personable leaders. It was so

clients about our industry.

interactive!”

Feedback is consistently positive from

In summary, while there are certainly

the attendees: “I really enjoyed the

benefits to online education, in-person

education offers more dynamic, experiential learning that cannot be replicated online. The opportunity for networking, personalized feedback, and learning from experienced instructors make in-person education the ideal choice for technicians and professionals looking to enhance their knowledge and skills. At the end of the day, it’s important to evaluate your own needs and preferences when choosing between in-person and online education.

---

CAMS Course Refresh As part of NMEDA’s Three-Year Strategic Plan, the full day CAMS course is currently under revision. Be on the lookout for changes and updates. What won’t change is that these CAMS events are a great opportunity for attendees to learn from experienced course instructors, manufacturer representatives, and host dealers.

Having the chance to learn from these individuals in person is an opportunity that just cannot be replicated online. If you think you would like to host an event in the upcoming year and beat the alltime attendance record, contact Amy Lane at amy.lane@nmeda.org for information.

24

NMEDA Circuit Breaker

NMEDA ON THE ROAD

I Haven’t Been Everywhere, But it’s On My List...

By Katie McDonald DIRECTOR OF COMMUNICATIONS & SOCIAL

Our Industry & Public Relations (IPR) and Education & Training (E&T) efforts have had NMEDA staffers checking city after city off our “to visit” list as we spread the word on auto mobility, QAP, and provide top-notch training. Check out the map below to see where our staff has been (and is headed) in just the second quarter of 2023—and this doesn’t cover the two national webinars we participated in reaching even more allied health professional influencers.

For full details on these events, check out our Industry Blog located at www.nmeda.org/industryblog.

San Diego, CA | APTA Sections Meeting

Pittsburgh, PA | International Seating Symposium

Dallas, TX | Manufacturer Service School

Kansas City, MO | AOTA Conference

Chantilly, VA | CAMS Training

Washington, DC | ACMA Conference

Jacksonville, FL | Auto Mobility Awareness Tour

Detroit, MI | Auto Mobility Awareness Tour

Everett, WA | CAMS Training

Sarasota, FL | Manufacturer Service School

Denver, CO | Auto Mobility Awareness Tour

New Orleans | Auto Mobility Awareness Tour Apr-Jun 2023

25

CANADA OFFICER’S MESSAGE

Spring has Arrived…a Time for Rebirth, Regrowth and Renewal

By Tamalea Stone, Ottawa Hospital ASSOCIATE REPRESENTATIVE, NMEDA CANADA

W

ith our new executives

recruited to serve alongside me on

equipment is installed by a

sworn in, we can get right

this committee are:

NMEDA QAP-accredited member)

down to business and

move full steam ahead on outreach initiatives with government bodies and industry partners to better serve the needs of you—our membership.

Our board composition has shuffled and grown with the addition of Aaron Andre in the appointed role of Member at Large, Pierre Côté now assuming the vice president position, Darin Ashby as your secretary and myself, having completed my second term as vice president, accepting the appointment of the associate/ professional representative. Several board members renewed their commitment to serve: Russ Newton as president, Serge Lavallee as treasurer, Shelley Pattenden as member at large and Darlene Nargang as special advisor. With such a robust board

• Pierre Côté, Savaria, Quebec • Maura DuLong, Stan Cassidy Rehabilitation Centre, New Brunswick • Luc Barrette, Silver Cross, Ontario, • Elizabeth Bernier, Adapt Solutions, Quebec

3. Professionals working with the client/end users, and 4. End-users themselves (via the diagnosis-specific associations such as MS Canada, Muscular Dystrophy Canada, Heart and Stroke Foundation, Spinal Cord Injury Ontario, etc.)

“

Building on the work of the

To date, more than 25 contacts have

Committee in 2019, our target

been made across the country with

strategy includes identifying and

funding agencies and insurance

building relationships with four

companies, seven OEM manufacturers

distinct groups:

regarding mobility programs and

...our mission is clear: Move the needle on obtaining and maintaining value for our membership!”

seven different associations.

of directors, our mission is clear:

1. Funding agencies for adaptive

move the needle on obtaining and

driving equipment and vehicle

NMEDA Canada will be an exhibitor

maintaining value for our membership!

modifications within each

and gold sponsor of long-time

province

therapy partner, the Canadian

So, as I transition to associate representative, my portfolio also

2. OEM companies offering a

transitions to being Chair of the

mobility rebate program (to

newly revitalized Partner Relations

incite them to encourage—in

Committee. The following members

their policies—that the adaptive

26

NMEDA Circuit Breaker

Association of Occupational Therapists (CAOT) Annual Conference in Saskatoon, SK May 10-12. Over 400 OTs, students, administrators, and

researchers have registered for the

Since its inception, efforts by NMEDA

conference to date.

members have resulted in a favorable

I will also be delivering a 3-hour

situation for the NMEDA organization

CAMS training with assistance from local dealer representatives,

with the following funding bodies joining SAAQ in Quebec, either

Aaron Andre and Darin Ashby. Paul

requiring or preferring NMEDA QAP:

Faucher of Q’STRAINT (exhibitor

• Workplace Safety and insurance

at the event) and Richard Sweezey, Van-Action/Savaria will also be on hand. Additionally, a CAMS has been proposed for the largest provincial OT association in the country, the Ontario Society of Occupational Therapists (OSOT) Annual Conference, October 27 & 28 in London, Ontario where

Nat Equ Ass

Board (WSIB) of Ontario,

CANADA

• WorkSafe BC, and the Insurance Corporation of British Columbia (ICBC).

• Alberta and New Brunswick have also shown a preference for using NMEDA member mobility dealers.

resources, facilitate new research, increase research capacity and foster knowledge translation. NMEDA has

NMEDA plans on also being an

From July 17-19, Russ Newton and

leveraged this nurtured relationship

exhibitor.

Aaron Andre will join industry partner

to gain access to value targets. The

Paul Faucher, Q’STRAINT as NMEDA

importance of this renewal of our

representatives and exhibitors at

commitment to engage with VAC and

the Canadian Council of Motor

CAF cannot be understated.

Transport Administrators (CCMTA)

Other exciting initiatives serving

Our Government Relations Committee, sidelined during the pandemic, has also experienced a rebirth with the following members stepping up to commit their time and efforts: Board Reps: • Russ Newton, New Brunswick • Tamalea Stone, Ontario Dealer Reps: • Joe Cyr, British Columbia

Annual Conference in St. Johns Newfoundland.

the needs of our membership is a Manufacturers Service School (MSS)

Messaging will focus on safe

in Ontario, proposed for the fall 2023.

wheelchair securement to the

Details are still being worked out,

group representing administration,

but this is a great opportunity for

regulation and control of motor

technicians to be certified on varied

vehicle transportation and highway

multiple products at one event, north

safety. CCMTA membership includes

of the border! Stay tuned for more

representation from provincial and

details.

• Aaron Andre, Saskatchewan

territorial governments as well as the

With Spring, a time of rebirth,

• Serge Lavallee, Quebec

federal government of Canada.

regrowth and renewal, comes the

Veterans Affairs Canada (VAC) and

opportunity to re-evaluate your

Canadian Armed Forces (CAF)

availability and level of commitment

continue to be on our radar. The

to serve the industry and your

• Brian Guffey, VMI

annual event for CIMVHR, The

business…maybe put your hand

• Pierre Côté, Savaria

Canadian Institute for Military

up to join one of the committees

and Veteran Health Research, will

or represent NMEDA at one of the

occur in Gatineau Quebec October

upcoming events. Perhaps, even

16-18 and NMEDA will be there.

think long term about serving on the

CIMVHR works to engage existing

Board…elections are not that far away!

academic and government research

---

Manufacturer Reps: • Brian Harper, BraunAbility

Apr-Jun 2023

27

Ready to Get Back to Basics?

Put a

in it.

A single platform system that lets you simplify and standardize your securement procedures, replacing the many parts and obstacles of traditional 4-point securement.

ALL-IN-ONE WHEELCHAIR SECUREMENT PLATFORM

Learn more at: qstraint.com/ONE MAKING SAFETY ACCESSIBLE

Apr-Jun 2023

29

Mobility Way

By Mike Savicki — Afterburner Communications NMEDA CONSULTANT

A Boost from a “Companion” The Hinton seven find a vehicle that fits their needs

I

f you are wondering what the

25 chickens, the Hinton’s have more

to-day family picture. More kids. More

going rate for fresh eggs is at Jeff

than enough eggs for the family so

gear. More drop-offs. More pick-ups.

and Stacy Hinton‘s home in Mt.

friends get to share and enjoy them at

More mayhem.

Ulla, North Carolina, they are $4 per

a greatly discounted price.

dozen. That’s a deal backed by family

What makes the Hinton’s lifestyle

With chickens as a bonus, the real

unique is their eldest daughter,

love.

reason the Hinton‘s moved to a

Hazel, 17, has special needs. Born

Why eggs?

different home was to plan for and

with multiple unknown chromosome

You see, when the Hinton’s moved

accommodate their growing family.

defects, Hazel is developmentally

They now have five girls between

delayed and cannot walk

the ages of two and 17 so space is a

independently. She crawls when

a couple chickens. Chickens and

premium.

she can, her diagnosis is MRDD, and

eggs sounded intriguing but I’m

That brings us to their vehicle. Many

not sure if the Hinton’s completely

families with multiple children know

envisioned the possibilities. Now with

the value a minivan brings to the day-

to their rural house five years ago, it came with a chicken coop and

transporting her has always required a special modified car seat since there was no room for her stroller.

For the last decade, the Hinton’s primary vehicle was an unmodified 2012 Toyota Sienna. They bought it new when their third child was born.

Jeff has spent the last ten years loading and unloading Hazel like she was an infant. Hazel is now close to 100 lbs.

“I needed to think of a way to not be doing this,” Jeff Hinton shares. “It’s tough on Hazel and I’m getting older.

The process also requires us to stow her stroller along with everything else every time she uses the van.”

So, in spring 2022, Jeff began researching accessible van

30

NMEDA Circuit Breaker

possibilities that would allow Hazel to

Companion doesn’t come with any

stay in her stroller and give the family

other seats but there is the ability to

the option to travel together with

add a jump seat so that’s what we

room enough for additional gear.

did.”

In the state of North Carolina, Hazel

Why a jump seat?

qualifies for vehicle and other mobility

“It was an add-on we had to have.

assistance through a state waiver known as “Innovations.” The Hinton’s have been enrolled for many years but, as Jeff explains, any family that incorporates outside funding into their family plan knows that delays are an accepted part of the process.

The main reason he started when he did, he says, is because in fall 2023 all five Hinton girls will be attending school together for the first time.

Working with the state took time but the Hinton’s knew it would.

“First I remember telling my kids last summer I was going to begin looking for a new van for the family,” he says.

“I also had to tell them that it might take a while.”

And to those who use qualified funding, Hinton adds, “To people who might be in a similar situation as us, my advice is that it is going to take a while to get everything in place so start early and be patient. Even a small error or change means the process starts again so understand that things happen. Stay at it. It’s important not to wait to apply for things you might qualify for.”

Their process began with networking, researching, visiting dealers and looking at (and trying) vehicles.

Funding possibilities were also a big part of the equation. The Hinton’s met with multiple dealerships across the state and explored online options, too.

Jeff recalls, “We looked at a lot of possibilities including rear entry and we landed on a Braun Companion modification as the best for our family.

Hazel stays in her stroller and I had to have a second seat next to Hazel and this was the best option. It gives us the ability to have multiple car seats plus room for Hazel with

Thanks to the ramp and the

someone riding next to her.”

Companion option, the family has

The Hinton’s worked with Ilderton Conversion of Charlotte.

Mike Alfaro, General Manager of Ilderton Conversion Charlotte, explains, “In our niche industry, we generally stock and do more powered side entry conversions because of their versatility but there are those

already begun fine tuning Hazel’s part of the routine.

“Sadie sits in the back and helps clip Hazel in with the rear tie downs while I handle the seat belts,” Jeff explains.

“We keep the jump seat folded down because it gives us so many more options.”

cases (like the Hinton’s) where a more

If you are wondering what happened

personalized solution is the best

to their old Sienna, well, when Jeff

answer.

recently arrived at Ilderton Charlotte

“I remember when Jeff first came in and we asked him what his needs are,” Alfaro continues. “We try to meet a client where he is, asking the right questions and finding the answers

to take delivery of the family’s new Chrysler Voyager he easily left the old Sienna in the lot with the doors locked. And as of this issue’s editorial deadline it is still there.

that are right for him. (The Hinton’s)

So, if you have unique mobility needs,

Companion conversion is one where

please remember the many driver

you can pick and choose accessories

and passenger options that can be

that will help you go as far as you

customized to fit your needs.

need to go. Some options might be

And if you are looking for a lovingly

needed for some but not others.”

used 2012 Sienna, why not give the

Then it was about securing funding,

Hinton’s a call. I’ll bet they will be

finalizing paperwork, and patience.

more than willing to add in a few

Five months passed from when the

dozen eggs to freshen the deal, too.

Hinton’s reserved their vehicle with a

---

deposit to when they took delivery.

In fall 2023, the Hinton’s will take all five girls—Hazel, Janna, Sadie, Hattie, and Nellie—to the Community School of Davidson where Jeff serves as a high school EC Lead teacher, together, for the first time. Hazel has a ramp and each child has her own seat.

Apr-Jun 2023

31

AMF BRUNS IS • Family-Owned and Operated Since 1958 • RED DOT Award (Design Award) Winner for 2 products in the Mobility Industry • Protektor Series – Red Dot Winner - New Cutting edge design wheelchair retractors available • Offering special needs products worldwide • Outstanding quality • Outstanding service • FREE training online • EST 1958 • ISO 9001 Registered

AMF Bruns America 877-506-3770 www.amfbrunsamerica.com est 1958

Auto Mobility Price Survey

ARE YOU Fast, easy, secure online data entry

IN? Access to 24/7 business intelligence tools

“The AMPS portal is a one-stop gateway for members to access, evaluate, and compare industry pricing data. The ability to view and analyze the most thorough pricing snapshot of the auto mobility industry is a huge benefit, and this platform is a valuable tool that can help members of all sizes make more informed decisions.”

Chad Blake, NMEDA Past President

$20 gift card for every dealer location that submits data.

www.nmeda.org/amps

By Katie McDonald DIRECTOR OF COMMUNICATIONS & SOCIAL

I

n 2021, NMEDA launched QAPx, the digital administration application for the Quality Assurance Program (QAP). By January 31, 2022, per the NMEDA Board of Directors, all dealers were to be actively entering all jobs into either QAPx or Docutrack. Though the transition was not without some pain points, we now have all members on board and with continued use, we are confident members, staff, and auditors are seeing the benefits of the new process.

Most simply, QAPx and Docutrack have modernized QAP by taking

a historically analog process and streamlining it into a much more efficient, digital, web-based system. The most noticeable benefit is the time savings realized by digitizing the day-to-day entry of QAP jobs. But a close second are the numerous efficiencies gained for the annual audit.

As Danny Langfield mentions in his CEO message on page 18, the data collected through these applications will be crucial in our work for the newly established Auto Mobility Research & Education Foundation (AMREF), NMEDA’s 501c3 research foundation.

Change is hard—and NMEDA thanks all of our members for their commitment to this effort. A year into this new process, we are thrilled to hear positive feedback and excited to begin utilizing the data collected in ways that will benefit the entire industry.

Stay tuned for more developments and thank you for your commitment to using QAPx or Docutrack at every store, for every job, every time.

---

Total Jobs Entered Since Launch: February 2022

“This was a long time coming—a really long time—but I have to admit it is a game-changer.”

“SINCE THE TRANSFER TO QAPx, WE HAVE LEARNED A LOT AND WILL BE GETTING BETTER ON IT.” “Our audit was seamless and easy.”

“Once you get the hang of it, you start to save real time. And unlike the old QAP Express, QAPx is simple—it works like you’d think it would.”

MEMBER NOTICE

New MQAP Audit Aligns NMEDA’s Quality & Safety Programs The statement below was part of an announcement that was recently shared with all NMEDA industry-manufacturer members. The new MQAP audit aligns NMEDA’s safety and quality programs across our membership and further elevates the association and auto mobility industry through our dedication to stringent safety processes and protocols.

To further raise the bar on quality and safety for the auto mobility industry, beginning October 1, 2023, NMEDA will launch a third-party audit program for all of our industry-manufacturer members.

As per the Board-approved Strategic Plan, all MQAP-accredited locations will now be subject to an annual audit, similar to the audit requirement for NMEDA’s QAP-accredited dealer locations.

The audits will be conducted remotely by NMEDA’s audit partner, Twining Consulting, and will cost $995 annually.

More information on the MQAP audits will be forthcoming.

If you have questions about the new audit learn more on page 46 with Chuck Hardy’s “QAP Straight Talk” feature. Or, as always, contact the QAP team at qap@nmeda.org.

Apr-Jun 2023

37

INDUSTRY ADVISOR

The NMEDA Recall List

By Harry Baergen – Autoregs Consulting NMEDA CRP COORDINATOR

Harry Baergen was previously the Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program

O

ne of the functions of the

serious recalls that are more likely to

NMEDA Compliance Review

affect the safety of NMEDA members

Program (CRP) is to keep

or their customers.

abreast of federal NHTSA recalls and to separate and highlight those

(CRP) Coordinator for NMEDA.

recalls that may affect NMEDA

If you have any questions about the

criteria that CRP uses to separate

contents of this article, or about the NMEDA CRP, contact Harry Baergen at 778.888.2210.

members or their customers. One particular recalls is based on OEM vehicles that are commonly used

by NMEDA members (and some non-members) for alteration or modification. The CRP then sends this information to NMEDA head office for posting at www.nmeda.org/recalls for members who may not have received the recall information as sent out through the supply chain (dealerships, consignment holders, vehicle owners, etc.) by the vehicle manufacturer or alterer. NMEDA is also able to provide members with a heads-up for more

Members can use this recall list as a starting point to obtain details about a particular recall or a particular vehicle. By first clicking on the NHTSA recall number on the left (the first two numbers indicate the year the recall was issued) the first window will appear with a brief description of the recall. Next, by clicking the plus + sign in the recall description window a second window will appear with more information. This information will include directions on how to remedy the defect, how many vehicles are affected, NHTSA hotline numbers, the manufacturer’s recall number, the manufacturer’s hotline number, etc. When calling the manufacturer’s hotline number for more information a VIN will be required.

Since the adaptive industry is anticipating the possibility of Chrysler phasing out the gas-only Pacifica and since Pacifica plug-in hybrid electric vehicles (PHEV) have already been altered by some NMEDA members for rear entry wheelchair access, the Pacifica PHEV will be used here for the two most current examples of recalls posted by NMEDA: The first example is the FCA Pacifica PHEV recall that warns against vehicles catching fire when parked

38

NMEDA Circuit Breaker

with the ignition key off. When

the recall. Clicking the + sign will open

only updates the vehicle software to

scrolling down the recall list of model

a second window that shows 67,117

program the engine to go into “limp

year 2022 recalls for Pacifica you will

vehicles are affected from model

mode,” instead of complete engine

arrive at “vehicle fire when parked”

years 2017 to 2023. This window

shut down, providing enough time to

with NHTSA recall number 22V077.

also provides instructions that the

remove the vehicle from traffic before

Clicking on 22V077 will open the

dealer will update the software on

the transmission freezes. CRP further

first window that provides a brief

the power invertor module (PIM)

learned that FCA will not be replacing

description of the recall. By clicking

and the instrument panel cluster

transmissions, for obvious cost

on the + sign a second window

(IPC) with a notice that the repairs

reasons, and on talking with NHTSA

will show that 16,741 vehicles are

will be performed free of charge.

it seems that NHTSA is in agreement.

affected from model years 2017 to

This window provides an FCA recall

However, CRP is of the opinion that

2018, along with warnings not to

number 03A and the FCA hotline

a vehicle going into limp mode (idle)

charge the vehicle and to park it

number for a NMEDA dealer to

in traffic is almost as dangerous as

away from buildings. This window

enquire whether a particular VIN is

engine shutdown. Therefore, NMEDA

“

affected.

may highlight this recall on the

also provides directives that the

Google notice board or issue a special

Members can use this recall list as a starting point to obtain details about a particular recall or a particular vehicle.”

dealer will update the high voltage battery pack control module (BPCM) software and replace the battery pack assembly if necessary. There is an additional notice that the repairs will be performed free of charge.

This window provides an FCA recall number Z11 and an FCA hotline number for a NMEDA dealer to inquire

alert with the particulars of this recall.

The above examples are only two of the most current ones that could affect the adaptive industry. The NMEDA recall list provides dozens of recalls initiated by OEMs and

In the case of the second example,

alterers, mostly according to the

which involves a large number of

TREAD Act (see Circuit Breaker article

vehicles with a serious defect and an

October-December 2019 Vol 26 Issue

apparently difficult fix concerning an

4 “the TREAD Act”). If you have any

internal transmission problem, NMEDA

questions about the NMEDA recall list,

tried to obtain more information. On

please contact NMEDA head office.

contacting the manufacturer, CRP learned that the fix FCA is planning

---

whether a particular VIN is affected.

The second example is the FCA Pacifica PHEV recall that warns against unexpected engine shutdown from an electrical short in the transmission. When scrolling down the recall list to model year 2023 recalls for Pacifica you will arrive at “unexpected engine shutdown from electrical short” with NHTSA recall number 23V010. By clicking on 23V010 you will open the window that provides a brief description of

Apr-Jun 2023

39

Independence.

Kindness.

ONENESS.

I

By Sarah Jean Joanis FREELANCE WRITER

n 1998 Bob and Pat Alford saw a

inclusive, handicapped friendly space

ability to affect the lives of our clients

need in their community of Prince

including a lounge, showroom and the

in such a positive way and to see

Georges County, Maryland and

Oneness Mobility Resource Center.

the joy it brings people to get their

they answered a call to provide independence to those with limited mobility. With their personal savings and a few confirmed clients Oneness Mobility Services opened its first vehicle modification and installation shop.

Within a short period of time the need for a larger space was evident and Oneness Mobility grew from their humble 1,500sq ft building to an adjacent property doubling their size and eventually adding two additional buildings. With more space, Oneness Mobility was able to expand their

The addition of the Resource Center, a 501-(C)(3), is part of the continued

independence back is why we do this,” she said.

efforts to expand services for their

While Oneness Mobility loves

clients, cultivate vitality, provide

customer interactions, sometimes it

“

As the only African American owned mobility services company of its kind in the country, Oneness Mobility prides itself in creating an experience for both its clients and staff that will be recognized for its contribution to society and the mobility services community for generations to come.”

services to include maintenance and repair for commercial, ParaTransit

a place of knowledge and bring

is the unexpected projects that leave

vehicles and buses. Today the facility

empowerment to a population

a lasting memory. Early on in their

has quadrupled in size and the Alfords

of individuals including wounded

growth, Oneness Mobility received an

have been able to provide a more

warriors, those with spinal cord

anonymous request to customize a

injuries, amongst other mobility

Ford E-350 van. The unknown client

issues. Oneness Mobility is thrilled

wanted to convert the van into an

to be able to provide workshops,

accessible vehicle with a raised roof,

coaching and programs to their

raised doors, and a lift install with tie

clients that focus on the improvement

downs. The project was coordinated

of life skills, health, and outreach for

and paid for through a local bank

persons with disabilities. It is with

contact, and Bob and Pat were told

these spaces that the Alford family

when the project was complete

has been able to truly serve and

a young man and his 16 year old

support an underserved population

daughter would be picking up the

right in their own backyard.

vehicle. As it turns out, this man and

Bob and Pat in their “younger years.”

The Resource Center is a favorite project of Pat’s, who retired from federal government work after 35 years and has been the acting President of Oneness Mobility

40

NMEDA Circuit Breaker

Services for the past 22 years. “The

his daughter had been seen many times by a couple in a store parking lot with an old, worn out van. This fact alone would not have warranted a custom modification, but each time they were seen, the father was lifting

his daughter and her wheelchair into the dilapidated van. The couple decided to extend a true gesture of kindness and provide an accessible vehicle for this family. It is projects like these that will always be remembered by the Alford’s and the Oneness Mobility staff.

Services expand beyond customization of vehicles. “We believe that regular maintenance is important because no one wants to have their mobility equipment fail (and it does happen) only to end up with costly repairs. Having a scheduled maintenance program can avoid this type of problem,” Bob notes.

After purchasing a modified vehicle from another company, in 2001 Sheila Cunningham experienced a malfunction of her hand controls that could have been fatal. “That isn’t possible,” is the response Ms. Cunningham received from the company that she purchased the

vehicle from. As a result, she was

head to the beach. It gives me more

grateful to have learned of Oneness

freedom and mobility. When Oneness

Mobility from a coworker. “Mr. Alford

Mobility does the work, I know the

was able to fit my vehicle in for repair

work will be done right and I am safe.

immediately. He reinstalled the hand

That is super important,” says Sheila.

controls that were missing their locknuts, didn’t charge me a penny, and I have been a customer ever since.” With their maintenance plan, Oneness Mobility has continued to service Sheila’s vehicle annually and she has never had another issue.

As the only African American owned mobility services company of its kind in the country, Oneness Mobility prides itself in creating an experience for both its clients and staff that will be recognized for its contribution to society and

Mr. and Mrs. Alford assisted Sheila in

the mobility services community

the purchase of another vehicle with

for generations to come. One way

a ramp system and installed an XL-

Oneness Mobility is doing this is by

Link Seat that allows her to transfer

being targeted in the recruitment of

to the driver’s seat. “This minivan

new staff. Oneness Mobility seeks

with Oneness Mobility’s additions

students with a background in science

allows me or a friend to drive, I can go

and engineering to train in the skills

grocery shopping, out to the mall, or

needed for this field of work in hopes that they will become entrepreneurs in the mobility services industry.

Since opening 25 years ago, Bob remains the visionary he always has been, and still works in the office as

Apr-Jun 2023

41

Pat hard at work.

an advocate, a mentor, and teacher to customers and incoming staff.

With over 30 years of experience in vehicle modification for the disabled community, his vision and focus on quality of life and independence for

the needs of mobility and accessibility

important to us to keep our clients

for drivers with disabilities.

going because we are one with

Oneness Mobility’s customers

our customers’ needs,” Pat shares.

are not ones to keep quiet about the customer service, individual

Oneness Mobility’s future is bright and innovations are on the horizon in

assistance, and comprehensive

mobility services.

training provided. One review reads,

---

“Great people make things happen and they are taking care of the Veterans!”

those with limited mobility is the soul

“We know how valuable this service

behind Oneness Mobility’s outreach in

is for people to keep going. While

their community. By both sponsoring

there are people who say ‘if you

programs and contributing to

need me just call,’ when that help

organizations outside the mobility

is needed most, they are not there.

industry, they build awareness about

But at Oneness Mobility, we are. It is

Get Social with NMEDA

About the Author: Sarah Jean Joanis is a 20year veteran of the hospitality industry primarily as a conference and event manager working in both the corporate and association sectors. She lives outside Dallas, TX with her husband and two special needs sons and enjoys freelance consulting, writing and cooking for her family.

Follow: linkedin.com/in/sarahjeanjoanis

REGISTRATION OPENS JUNE 1 NMEDA Annual Conference Sept 30–Oct 2 | Kansas City, MO

www.NMEDAAnnualConference.com

EXPO SALES ARE OPEN www.AutoMobilityExpo.com

MEMBER BULLETIN

Welcome to the BOD: Tammy Johnson

By Katie McDonald DIRECTOR OF COMMUNICATIONS & SOCIAL

As you can see on page 4, the newly elected members of the NMEDA Board of Directors are now seated and have attended their first Board meetings. One of these new faces was happy to sit down and introduce herself to our membership. Though she is no stranger to the industry, or to NMEDA, please read on to get to know a little bit more about Tammy Johnson, VP of Sales & Marketing, Superior Van & Mobility, and one of our new Representatives at Large.

1. Tell us about your history in the auto mobility industry.

I started with Superior as a Marketing Manager in 2007. At the time we did

collaborate with others that can relate

(which is great no matter what side

on a deep level when new challenges

of the aisle you’re on) and any True

arise—especially those that we didn’t

Crime podcast, if it’s good, can cause

see coming like in 2020.

me to binge listen at the cost of a

worked on reviewing sponsorship

4. What are you looking forward to most in the next year/at the next NMEDA conference?

requests from our then six

In addition to seeing friends and

not have a marketing department, so I was a lonely group of one. I mostly

,serots

eki l stn e v ed n e w k eg nd in etta customers, I am always interested in

,skw laA S L

eki l g snlearning iht g nw eiiv er d n a about new technologies and

our yellow page listings. It feels like so long ago!

trends.

2. Why were you interested in joining the NMEDA BOD?

5. What would you say to a nonmember about why they should become a member?

I say it a lot—NMEDA dealers do

Being a member of NMEDA is a smart

good things for great people—and

investment for your company in so

safety has to come first in our

many ways, but for one it assures the

industry. The work NMEDA and its

folks you serve that you’re prioritizing

BOD takes on holds great purpose,

their safety, and it enforces the core

and that means a lot to me.

value that QAP and safety should be a top priority for the people that work

3. What do you view is the #1 benefit from being a NMEDA member?

in your organization—regardless of what position they hold.

For me, it’s having so many friends/ colleagues with whom I can discuss industry challenges and obstacles. We mostly make the same cake all across tu sj w e ,yro u n tch et

I’m an Audible and Podcast fanatic.

n tereffd i eThe u s last book I listened to was A

recipes. So it’s great to be able to

44

6. Tell us something you like to do for fun/Last book you’ve read/Last movie you’ve seen….?

NMEDA Circuit Breaker

Higher Loyalty by James Comey

good nights rest!

7. Share about personal life?

Family/children, etc.?

I am married to my amazing husband, Patrick, who is a partner in an ERP software company based out of Louisville, and we have three beautiful children. Madisyn is 22 and graduated from from college last May, Owen is 19 and is a freshman at WKU, and our youngest, Charlie, is a sixth grader and is involved in too many sports activities to mention, but his faves are wrestling and playing the piano.

---

NMEDA

Advocating Automotive Mobility for Your Clients

Learn About Mobility Solutions and Earn CEU Credits for Free Advocating Automotive Mobility for your Clients: Driver Rehabilitation and Automotive Mobility Solutions (AAM) Course The National Mobility Equipment Dealers Association (NMEDA) is offering an introductory level online course to provide allied healthcare professionals with an overview of a patient’s automotive mobility challenges, automotive mobility solutions, and the practitioner’s role in advocacy and referral. By learning about automotive vehicle modifications, healthcare professionals will be able to suggest options for caregivers or persons who want to drive or be transported, but need accommodations. Topics covered include learning about the importance of Automobility and Related Services, Driving as an Instrumental ADL, Diagnosis, Assessment, and five actual Client Case Studies.

Learning Objectives: • Recognize the importance of automotive mobility independence for persons with disabilities • Differentiate the role of key industry professionals and organizations involved in the automotive mobility industry • Identify the unique process involved in researching, evaluating, selecting, and purchasing automotive mobility solutions • Distinguish between different program models used in driving programs to best meet consumer needs • Explore a road map for assessment and advocacy in the mobility process

Sign Up Online At www.NMEDA.org/CEU

NMEDA’s AAM Course is: • Offered online, for your convenience • Brought to you by NMEDA and ADED, the Association for Driver Rehabilitation Specialists • Targeted for: OT, OTA, PT, PTA, Case Managers, ATP, Students, and Other Health Professionals • Approved for AOTA* (.15 CEU) in the categories of Occupational Therapy Service Delivery and Professional Issues, ADED** and CCMC (1.5 Contact Hours), upon successful completion of post-test

FOR ALL ATTENDEES

Contact NMEDA at Learning@nmeda.org or 813.264.2697 for assistance or any special accommodations/needs requests. *NMEDA is an AOTA Approved Provider of professional development. Course approval ID#3268. This online course is offered at .15 CEUs, introductory, OT Service Delivery and Professional Issues. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. .

Apr-Jun 2023

45

**ADED Approved Contact Hours. The assignment of ADED contact hours does not imply endorsement of specific course content, products, or clinical procedures

by ADED.

QAP STRAIGHT TALK

Welcome to the Family, MQAP Audits!

by Chuck Hardy NMEDA DIRECTOR OF QUALITY & COMPLIANCE

O

ne thing I can honestly say

like NMEDA has an accreditation for

Some of the significant elements of

about the Quality Assurance

dealers, it also has an accreditation

the MQAP Rules are as follows:

Program (QAP) is it is always

for its industry-manufacturer

evolving and improving. These

members. With an accreditation, there

last couple of years, specifically,

must be some oversight and that is

have been transformational with

accomplished by this new audit.

the introduction of QAPx, the job administration software. Now, for the first time in association history, all QAP jobs, from all dealers, are being entered electronically in a secure database. The QAP also stepped-up compliance and safety assurance by requiring all new conversions delivered to be accepted by our Compliance Review Program (CRP).

And for our newest transformation, in October of this year, the program will evolve to include mandatory thirdparty audits for MQAP accredited industry-manufacturer members. With regard to the latter, some will say this is long overdue. I will not argue with them. But the good news is it’s here and we are ready to go.

So, why are we doing this?

NMEDA is by definition a “Dealer Association,” but NMEDA is not made up solely of dealers.

Most of the more prominent mobility equipment manufacturers out there are also NMEDA industry members who are supplying products to dealers who install them. And just

46

NMEDA Circuit Breaker

The MQAP accreditation requirements for industry-manufacturers are similar to the QAP accreditation requirements for dealers in that there are MQAP Rules that must be followed and certain documents that must be supplied to maintain a “good standing” with NMEDA. When the MQAP committee embarked on developing the audit program some thought it might look like an ISO

Insurance – the manufacturer must carry sufficient liability insurance to protect the consumer, installer, and manufacturer Service Network – the manufacturer must have an established service network and be able to provide 24hour service for all products sold Installation Instructions – all products must include detailed installation procedures that include critical-to-quality steps and safety precautions for installers

audit, and for those unfamiliar with

Operation Instructions – for all

ISO audits, these can last several days

products to assist the customer with

and consume significant staff time

the operation and proper use of the

over the course of the audit. But the

equipment

new audit required by NMEDA will not be an “ISO” audit, first off because we do not require our manufacturer members to be ISO certified, and secondly, if our manufacturers are ISO certified (and some are) that audit will be conducted by their registrar, and we don’t want to duplicate that.

The new MQAP audit will be an audit against the NMEDA requirements

Certification Training Program – all manufacturers are required to have a documented training program that provides certification training to the installation/service technicians Warranty - all products must carry a minimum of one-year warranty Replacement Parts Availability manufacturers shall publish in their

outlined in the MQAP Rules. And the

end user’s documentation their

good news for those being audited, it

corporate policy for replacement

will not take days to complete, more

parts or functional performance

like hours and can be accomplished

equivalent parts availability

remotely.

Compliance Review Program – all vehicle conversion companies

us who that will be.

month in the cycle and the audit

• On the same day, March 20 we

firm will give you about 30 days’

th

are required to submit all new

sent out a printed announcement

conversions to CRP and have strict

via first class USPS letter to all

requirements for applying new

affected members. This is the

Program will officially launch, and

conversions to used vehicles

same information as the email, we

Twining will begin to execute the

just want to make sure someone

audits.

If you want to see all the requirements, you can find the MQAP Rules in the document center on our website (www.nmeda.org/ documentcenter).

“

gets the message.

• On March 23rd we made the announcement in our Short Circuit email blast.

• By the end of April we will make

notice.

• October 1st the MQAP Audit

The future is bright for NMEDA and the Quality Assurance Program and we will continue to adapt and improve our processes to do whatever we can to assure the safety of the person behind the wheel. That’s our mission

The future is bright for NMEDA and our quality programs and we will continue to adapt and improve our processes to do whatever we can to assure the safety of the person behind the wheel.”

and nothing can stop us when we all work together.

That’s about all I have to this article. In closing I want to take a little offshoot from the MQAP audits and thank all of the new committee members who started their first committee assignments in April.

So, who will be doing this?

sure we have all the persons

NMEDA committee members

The MQAP audits will be completed

designated to be the MQAP

play a key role in the execution of

by the same independent firm that

Contact for their company and

the Strategic Plan. Everyone who

carries out the QAP audits for our

follow up with any that are

volunteers for a committee has a

missing.

voice on that committee and an

dealer members, Twining Consulting, which was formerly known as RADCO. We are happy to have Twining conduct the audits because it gives us continuity with our dealer audits and the auditors are already familiar with the mobility equipment and our association through that program.

• Between April and August NMEDA will work with Twining

opinions on subjects that steer the

to finalize the audit plan and

direction of our association. These

schedule.

volunteers give up their valuable time

• In August we will send out

to be on these committees and I want

an email reminder about

you to know your time is appreciated.

the upcoming launch of the MQAP audit program to all the

So, when are we doing this?

designated MQAP Contacts.

The expected timeline for the launch

• In September any member that

of the MQAP audit program goes like

has an audit planned for October

this:

will be contacted by Twining.

• On March 20th we announced

opportunity to share ideas and

Remember this is an annual audit

the new program and sent

program and the number of

out personalized emails to all

audits will be distributed between

affected members. In that email

October 2023 and September

we requested that each company

2024 so if you are a company that

assign a “MQAP Contact” and tell

will be audited, it could be any

We are a member organization and I work for you, proudly. So, thank you to all committee members, thank you for your time, thank you for your contributions, and thank you for volunteering. You are the real drivers of NMEDA’s progress, not this guy over here with the fancy title, we are nothing without you!!

---

Apr-Jun 2023

47

QAP DASHBOARD

QAP DASHBOARD AVERAGE FINDINGS PER AUDIT APRIL 2022 - MARCH 2023

3.5 3 2.5 2 1.5 1 0.5 0

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

TOP 5 AUDIT FINDINGS APRIL 2022 - MARCH 2023 QAP Contact Training Missing/Expired

71

NCT Training Missing/Expired

59

Manufacturer Training Certificate Missing

56

Tool Calibration Missing/Not Uploaded

56

QC Manual Needs Update

33

AUDIT FINDING SEVERITY APRIL 2022 - MARCH 2023 Successful Audit 1%

Major 20%

Opportunity for Improvement 39%

Minor 40% 48

NMEDA Circuit Breaker

QAP DASHBOARD

QAP DASHBOARD TOTAL QAP DEALERS IN GOOD STANDING Quarterly: MARCH 2022 - MARCH 2023

330 320

320 308

310

307

300

292

287

290 280 270

Mar-22

Jun-22

Sep-22

Dec-22

Mar-23

NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: MARCH 2022 - MARCH 2023 Applications

6 5 4

Accreditations

5 4

4

4 3

3

2

2

2

2 1

1 0

0 Mar-22

Jun-22

Sep-22

Dec-22

Mar-23

Dealers with No Audit Findings

Newly Accredited Dealers

Goldenwest Mobility – Spokane, WA MobilityWorks – Buda, TX

MobilityWorks – Long Island, NY

Apr-Jun 2023

49

NMEDA INDUSTRY MEMBERS INDUSTRY

____________________________

Accessible Vans of America, LLC. 334 Buckington Street St. Peters, MO 63376 (636) 294-1762

DealerTeam.com, LLC 2195 Larkspur Ln #203 Redding, CA 96002 (530) 232-3260

High Level Enterprises, Inc. 28767 Holiday Pl Elkhart, IN 46517-1109 (574) 343-2150

PMG Technologies Inc. 100 Du Landais St. Blainville, QC J7C 5C9 (450) 430-7981

Adaptive Driving Alliance 111 Stow Avenue, Ste 103 Cuyahoga Falls, OH 44221 (330) 928-7401

Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Suite 300 Richfield, OH 44286 (330) 510-3069

In Motion Mobility LLC 2299 NW 108th Avenue Sweetwater, FL 33172 (786) 534-2046

Pritchard Auto Group 1 Team Quest Way Clear Lake, IA 50428-2296 (352) 552-6674

Johnson Hand Controls LLC 3960 Locust Grove Rd Columbia, PA 17512 (717) 449-0089

PSA Insurance & Financial Services 11311 McCormick Rd. Hunt Valley, MD 21031 (443) 798-7495

Joysteer USA, Inc. 6624 Clay Avenue SW Grand Rapids, MI 49548 (832) 783-9751

Q’Straint/Sure-Lok 4031 NE 12th Terrace Oakland Park, FL 33334 (954) 986-6665

EZ Lock 2001 Wooddale Blvd.

Baton Rouge, LA 70806 (225) 214-4620

Mahadev Metal Works & Fabrication Unit 124, 125 - 11071 Bridgeport Rd. Richmond, BC V6X 1T3 (604) 270-3317

Royale Mobility LLC 100 Newark Street Haverhill, MA 01832 (978) 374-4530

Fiat Chrysler Automobiles 1000 Chrysler Drive Auburn Hills, MI 48326 (800) 255-9877

Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 (506) 859-8591

Brandl Mobility Finance Services 559 Hwy 10 South St. Cloud, MN 56304 (866) 581-3922

Ford Motor Company 777 Woodward Avenue, Suite 500 Detroit, MI 48226 (313) 202-6342

Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 (800) 243-4051

BraunAbility P.O. Box 310 Winamac, IN 46996 (800) 843-5438

Fortress Partners 5005 Plainfield Ave NE Suite 400 Grand Rapids, MI 49525 (616) 447-2293

MGA Research Corporation 5000 Warren Road Burlington, WI 53105 (262) 763-2705

Adaptive Mobility Systems, Inc. 2072 N. Bibb Drive Tucker, GA 30084 (770) 674-0776 Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 (866) 641-0419 AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 (877) 506-3770 Bever Mobility Products 2885 Sanford Ave SW 41693 Grandville, MI 49418 (888) 959-6198

Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 (262) 953-5316 Creative Carriage Ltd. 6 Ridgeview Street St. George, ON N0E 1N0 (519) 740-4801 Crescent Industries 191 Washington St. Auburn, ME 04210 (207) 777-3500

50

Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 (818) 782-6793 Electronic Mobility Controls, LLC 26 Gabriel Dr. Augusta, ME 04330 (207) 512-8009

General Motors Corporation 100 Renaissance Ctr., MC482-A20-B98 Detroit, MI 48265 (313) 667-8682 Harmar Mobility 1500 Independence Blvd.

Ste 220 Sarasota, FL 34234 (800) 833-0478

NMEDA Circuit Breaker

Mobility Credit Acceptance 1108 E Main St Suite 200 Richmond, VA 23219 (804) 505-4000 Mobility Innovations 51277 Celeste Dr. Shelby Twp, MI 48315 (586) 843-3816 Mobility Support Solutions 16212 Bothell Everett Highway Mill Creek, WA 98120 (877) 246-0979

Sure Grip Hand Controls 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (506) 363-5289 Tempe Mobility 7975 S. Autoplex Loop Tempe, AZ 85284 (480) 598-2383 TMN 58 Hachermesh St. Haifa, Israel 31000 Toyota Motor Sales, USA, Inc 6565 Headquarters Drive Plano, TX 75024 (469) 292-4649 Twining Consulting, Inc. 18071 Mount Washington St Unit A Fountain Valley, CA 92708 (562) 272-7231 Vantage Mobility International 5202 S. 28th Place.

Phoenix, AZ 85040 (800) 348-8267

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS ALLIED HEALTH PROFESSIONALS

____________________________

ARIZONA Jennifer Nordine Driving to Independence LLC 1414 W. Broadway Rd #218 Tempe, AZ 85282 (480) 449-3331

____________________________

CALIFORNIA Sam Abbooushi Dynamic Repair Solutions 23615 El Toro Road X287 Lake Forest, CA 92630 Penny M. Anders Sharp Memorial Hospital Rehab 1641 Borana St. San Diego, CA 92111 (858) 565-2437 Lula Capuchino Capuchino Therapy Group 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300 Melanie Henry Driver Cognitive Assessment Center, LLC 4450 Black Ave Suite D Pleasanton, CA 94566 (925) 249-5947 Gregory Paquin Gregory J. Paquin 5140 Florence Ave. Unit C Bell, CA 90201 (310) 337-1410 Stanton Toy Always Care Medical Supply Inc. 296 Highland Place San Pablo, CA 94806

____________________________

COLORADO Sarah Davidson Craig Hospital 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117 Barry Doyle Craig Hospital 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218

Colleen Knoll Craig Hospital 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218 Natalie Uyeno 3425 S Clarkson St Englewood, CO 80113-2811 (303) 789-8218

____________________________

FLORIDA

Stephen A. Emerson Stephen A. Emerson Inc. 1384 Wainwright Way Ft. Myers, FL 33919 (239) 633-0180

____________________________

GEORGIA Dan Allison 142 Lynford Ln Woodstock, GA 30189 Eilif L. Olesen Eilif L. Olesen 636 Frigate Dr # 9201 Ellijay, GA 30540-6335 (727) 424-7485 Rajesh Pagadala Georgia Vocational Rehabilitation Agency PO Box 27525 Macon, 31221 (478) 751-6272

____________________________

ILLINOIS Danielle Czajkowski STRIVE for Independence, Inc. 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60418 Anne Hegberg Strive for Independence 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60148 (630) 909-6080 Monica Scalise Marianjoy Rehabilitation Hospital now part of Northwestern Medicine Driver’s Department 645 N. Kingsbury St Unit 1501 Chicago, IL 60654

Nicole Thonn Strive for Independence 1919 S. Highland Avenue Bldg. C, Suite 119 Lombard, IL 60148 (630) 909-6080 Darina Yakimec 2500 Archbury Ln APT 1K Park Ridge, IL 60068

____________________________

INDIANA Kathy Kachanoski Columbus Regional Hospital 1732 Timbercrest Dr. Columbus, IN 47203 (800) 841-4938 Carin Mitchell Mitchell Driving Solutions PO Box 705 New Carlisle, IN 46552 Eva Richardville Therapeutic Mobility Services, Inc. 311 Airport North Office Park Ft. Wayne, IN 46285 (260) 417-8399

____________________________

KENTUCKY MaryFrances Gross On the Road, Again 4805 Hemlock Way Lexington, KY 40514 (619) 607-1142

____________________________

LOUISIANA Michael K Shipp MKS Consultants, LLC 1340 Mitcham Orchard Rd Ruston, LA 71270 (318) 245-7361

____________________________

MARYLAND Elin Davis American Occupational Therapy Association 6116 Executive Blvd Ste 200 North Bethesda, MD 20852 (800) 729-2682

____________________________

MASSACHUSETTS Eugene Blumkin Massachusetts Rehab Commission 600 Washington Street Boston, MA 02211 (617) 204-3721

____________________________

MICHIGAN C Kerry Jones The Space Between 26875 Church St. Edwardsburg, MI 49112 (269) 663-0226 Kelby Lloyd Special Driving Services, Inc. P.O. Box 241 Okemos, MI 48805 (517) 862-1717

____________________________

MISSISSIPPI Nikki Simmons Driving Independence 5225 Crawford Rd Hernando, MS 38632 (901) 734-7472

____________________________

NEW YORK Gail Babirad Rehabilitation Technology Assoc. Inc - GB PO Box 540 Kinderhook, NY 121060540 (800) 987-2753 Jurgen Babirad Rehabilitation Technology Associates, Inc. - JB PO Box 540 Kinderhook, NY 121060540 (800) 987-2753 John Lorenzetti, OTR/L, CDI, DRS FLX Driver Rehabilitation, LLC 4144 High Banks Rd. Geneva, NY 14456 (315) 585-9198 Andrew Streit Stevens Driving School 4060 Seneca St. West Seneca, NY 14224

Apr-Jun 2023

51

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS Raanan Zidile Tri-Boro Driver Rehabilitation & Mobility Services, Inc. 1642 Coney Island Ave Brooklyn, NY 11230

____________________________

NORTH CAROLINA Cyndee Crompton Driver Rehabilitation Services PO Box 448 McLeansville, NC 27301 (336) 697-7841 Anne Dickerson East Carolina University 1806 Planters Walk Greenville, NC 27858

SOUTH CAROLINA Alan B. Simmerson CDRS WJBD VA Medical Center 3602 Deerfield Drive Columbia, SC 29204 (803) 776-4000

CANADA

____________________________

BRITISH COLUMBIA

Dean Robertson Access Driver Rehab ____________________________ Specialists 3405 W 31 Ave. TEXAS Vancouver, BC V6S 1X6 (604) 263-5286 Chad Strowmatt Strowmatt Rehabilitation Lars Taylor Services, Inc InSight Rehabilitation 11020 Katy Freeway Ste 217 Services Inc. Houston, TX 77043 3002 Coachwood Crescent (713) 722-0667 ____________________________ Coldstream, BC V1B 3Y4 (250) 542-3087

____________________________

NEW BRUNSWICK

Mike Edwards North Carolina Division of Vocational Rehabilitation 5501 Executive Center Dr Suite 101 Charlotte, NC 28212

Maura DuLong Stan Cassidy Centre for Rehabilitation 800 Priestman St. Fredericton, NB E3B 0C7 (506) 452-5876

Liz Soles ADED 200 1st Ave NW #505 Hickory, NC 28601 (866) 672-9466

ONTARIO

____________________________

PENNSYLVANIA Brenda Bennett Transportation Solutions 4202 Peach Street Erie, PA 16509 (814) 833-2301 Amy Lane Adaptive Driving Program/U of Pittsburgh 3600 Forbes St Pittsburgh, PA 15101 (412) 864-3068 Susie Touchinsky 225 Clark Drive Orwigsburg, PA 17961

____________________________

52

NMEDA Circuit Breaker

____________________________

Shah Baqar, OT, CDRS CBI Health Group 20 Linsmary Court Markham, ON L6E 1L2 (416) 419-3031 F. Lortie F. Lortie 68 Bloomfield London, ON N6G 1P3 (519) 495-9541 Tamalea Stone Ottawa Hospital 686 Vivera Pl Stittsville, ON K2S 2N1 (705) 741-7660

____________________________

QUEBEC Kristian Thivierge Centre de Readaptation Constance-Lethbridge 7005, Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3

____________________________

SASKATCHEWAN Susanne Adamson, OT/ CDRS 88 Tibbits Road Regina, SK S4S 2Z1 (306) 766-5427 Suzanne Lendvoy SK Health Authority 2762 Francis St Regina, SK S4N 2R3 (306) 766-5968 ____________________________

NMEDA EDU/GOV’T/NON-PROFIT MEMBERS EDU/GOV’T/NONPROFIT ____________________________

Eric Bradley Texas A&M Transportation Institute 3135 TAMU College Station, TX 77843 (979) 845-7492

Julius Lee SMCL Foundation & Associates Inc. Adaptive & Multi-services Organization 2910 Seine Street New Orleans, LA 70114 (504) 450-4014

Timothy Brant Brant’s Driving School 596 Goucher Street Johnstown, PA 15905 (877) 395-7011

Justin Maxwell Texas A & M University 3135 TAMU College Station, TX 77843

Lance Bullard Texas Transportation Institute A&M Univ.

3135 TAMU College Station, TX 77843 (979) 845-6153

Torrey Morse Connecticut Bureau of Rehabilitation Services 55 Farmington Ave, 12th Fl Hartford, CT 06105 (860) 424-5543

Marilyn Clark Bridge to Mobility 3863 Lander Road M2 Chagrin Falls, OH 44022

Henning Mortensen Bond Driving School 3333 Balmoral Drive Sacramento, CA 95821

Todd Keanan James A. Haley VA Hospital 13000 Bruce B. Downs.

Blvd.

Tampa, FL 33612 (813) 972-2000

Tina Paff Bicks Driving School 6367 Glenway Ave Cincinnati, OH 45211 (513) 251-2100

James Kovar Texas A & M University 3135 TAMU College Station, TX 77843

Daniel Reid Grove Transit 1721 Hardy Street Hattiesburg, MS 39401 (601) 544-5403

James Rose The John & Josephine Rose Living Network Foundation Inc 5541 E Grant Rd Tucson, AZ 85712 Jo’el Roth WA Division of Vocational Rehabilitation 9600 College Way N Seattle, WA 98103 (206) 431-9681

Arthur Yeager US Army - Walter Reed Hospital 3835 Maple Hill Road Fairfax, VA 22033 Bill Youngman Department of Social & Health Services 9600 College Way N Seattle, WA 98103 (206) 437-9681

Gerhard Schmidt 2441 Emmons Rd Columbia Station, OH 44028 (206) 431-9681 Stephen Sundarrao Rehabilitation Engineering & Technology Program 4202 E Fowler Ave ENB 118 Tampa, FL 33620 (813) 974-5346 Michelle Szumski Texas Workforce Commission - VR Division 101 East 15th Street 101 CT Austin, TX 78778 (512) 936-3462 Lisa Weber Commonwealth of Massachusetts 21 Winship St. Brighton, MA 02135

Apr-Jun 2023

53

DATES TO REMEMBER This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

NMEDA Board of Directors Meetings May 18, 2023 June 15, 2023 July 20, 2023

Abilities Expo - New York May 5–7, 2023 Visit www.abilities.com/dallas for more information.

NMEDA Comprehensive Automotive Mobility Solutions (CAMS) May 19, 2023 – San Diego, CA Visit www.NMEDA.org/CAMS for more information.

NMEDA Manufacturer Service School (MSS) May 22-25, 2023 – Sarasota, FL Visit www.NMEDA.org/MSS for more information.

NMEDA Comprehensive Automotive Mobility Solutions (CAMS) June 9, 2023 – Saddle Brook, NJ Visit www.NMEDA.org/CAMS for more information.

NMEDA Comprehensive Automotive Mobility Solutions (CAMS) June 14, 2023 – McFarland, WI Visit www.NMEDA.org/CAMS for more information.

2023 NMEDA Annual Conference & Auto Mobility Expo September 30-October 2, 2023 – Kansas City, Missouri Visit www.NMEDAAnnualConference.com for more information.

To have your information included in Dates to Remember, please submit at least 12 weeks before the event to katie.mcdonald@nmeda.org.

54

NMEDA Circuit Breaker

Apr-Jun 2023

55

NOW AVAILABLE WITH

AND ALL-NEW