April—June 2021

April—June 2021 | Volume 28 Issue 2

Life Moving Forward Member Notice: Tech Training Records Industry Advisor: Optional Equipment Added by Alterers DIY Digital Marketing for Dealers ...and so much more!

THE NMEDA MAGAZINE

COLUMBUS, OH SEPTEMBER 18-20 See pg. 27

GETTING BETTER EVERY DAY It’s Finally Here...

NMEDA.org

See pg. 38

MAY IS NATIONAL MOBILITY AWARENESS MONTH

MOBILITY National Mobility Equipment Dealers Association

This May, “Say hello” to new destinations, fewer boundaries, and more possibilities by joining NMEDA in celebrating National Mobility Awareness Month (NMAM). This annual event is designed to educate seniors, veterans, caregivers, partners in your community, and people with disabilities about wheelchair accessible vehicles and the many auto mobility equipment options available to live an active, mobile lifestyle.

o l l e H NMAM

#

Visit www.NMEDA.org/nmam/resources (or scan the QR code to the right) for our toolkit designed especially for you! From customizable flyers, to social media graphics and messaging, we have everything you need for a successful NMAM campaign.

www.NMEDA.org/nmam

#NMAM2021

Scan to Access Resources

NMEDA CIRCUIT BREAKER

APR—JUN 2021

THE NMEDA MAGAZINE

President Christian Quandt

CEO Danny Langfield

Layout, Editor & Creative Director Katie McDonald

VOLUME 28, ISSUE 2

CONTENTS

FEATURES

COLUMNS

22 Member Notice:

Managing Multiple Tech

Trainees? We Can Help

8

24 Education & Training Report:

My Rose-Colored Glasses

- By Amy Lane 27 On the Cover

2021 Annual Conference

- By Katie McDonald

18

Officer’s Message - By Sam Cook CEO’s Message - By Danny Langfield

20 Industry Advisor

- By Harry Baergen 44

Canada President’s Message - By David Parton

Contributing Writers Harry Baergen Sam Cook Chuck Hardy Amy Lane Danny Langfield Dave Lemmon Katie McDonald David Parton Mike Savicki

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.

3327 W. Bearss Avenue Tampa, FL 33618

34 Guest Feature:

DIY Digital Marketing for Dealers

- By Dave Lemmon 38 On the Cover

QAPx Is Here

- By Chuck Hardy

ALSO

4

Board of Directors

6

Staff Directory

10 Dealer Member Directory 37 Around the Industry

46 Mobility MY Way

- By Mike Savicki

42 QAP Dashboard 48 Industry Member Directory

For business office, advertising, and subscriptions:

50 Allied Health Professional

Member Directory

Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org

53 Edu/Government/Non-Profit

Member Directory

Subscription rates for the USA and Canada: $16.50/four issues.

Back issues are available by calling the NMEDA office.

54 Dates to Remember

All rights are reserved under copyright laws © 2021.

The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

NMEDA MISSION STATEMENT The mission of the National Mobility Equipment Dealers Association is to advocate and establish excellence in providing safe, reliable transportation solutions to enhance accessibility.

Apr-Jun 2021

3

BOARD OF DIRECTORS Christian Quandt, President

David Parton, Canadian President

Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 860.653.8064 phone christian@advancedwheels.com

Mobility in Motion 1710 Bishop Street N., Unit 8 Cambridge, ON N1T 1T2 519.623.9930 phone david@mobilityinmotion.net

Sam Cook, Vice President

Eva Richardville, Allied Health Professional Rep.

Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 502.447.8267 phone scook@superiorvan.com

Eric Mansfield, Secretary

Catherine Martin, Rep. at Large 1

MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone eric.mansfield@mobilityworks.com

Ilderton Conversions 701 South Main Street High Point, NC 27260 336.841.6100 phone cmartin@ilderton.com

Jud DeMott, Treasurer

Dennis Charvat, Rep. at Large 2

Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877.254.5438 phone jud.demott@gmail.com

Total Mobility Services 4785 Penn Avenue Boswell, PA 15531 330.888.9941 phone dennis@tmservices.com

Gina Lewis, Manufacturer Rep.

Dan Walsh Rep. at Large 4

Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866.641.0419 phone ginalewis@adapt-solutions.ca

Kevin McMahon, Manufacturer Rep. BraunAbility P.O. Box 310 Winamac, IN 46996 800.843.5438 phone kevin.mcmahon@braunability.com

Chad Blake, Past President Ability Center 4797 Ruffner Street San Diego, CA 92111 858.541.0552 phone cblake@abilitycenter.com

4

Therapeutic Mobility Services, Inc. 311 N. Airport Office Park Fort Wayne, IN 46285 260.417.8399 phone eva@theramobility.net

NMEDA Circuit Breaker

Bussani Mobility 500 Central Avenue Bethpage, NY 11714 516.938.5207 phone dwalsh@wegetyouthere.com

MOBILITY

INNOVATIONS

800 488 7688

www.mobilityinnovators.com

The Jimmy by Veigel is a seat belt assist device designed to aid drivers and passengers with buckling and unbuckling the seat belt buckle in an automobile.

The Jimmy’s ergonomic design is light weight and easy to use. Buckling: The ergonomic joystick grip gives you more control to easily engage the buckle.

Un-Buckling: Simply pull back on The Jimmy lever while pressing the release button to effortlessly disengage the buckle. Safety: Pulling back on the lever alone will not disengage the buckle. The release button has been designed to prevent unintended disengagement of the buckle.

Light weight ergonomic design for maximum comfort Safety release button prevents unintended disengagement of the buckle Vehicle specific mounting brackets ensure a safe fit and no damage to your automobile safety belt buckle Specific applications available to fit most vehicles Installation is quick and easy

within minutes

Simply clamp the vehicle specific side brackets to the male side of the buckle Can be removed without damage to the factory belt buckle

Apr-Jun 2021

5

NMEDA STAFF DIRECTORY Danny Langfield CEO danny.langfield@nmeda.org

Kristen Clevidence Quality Program Manager kristen.clevidence@nmeda.org

Mikala Ballard Membership & Administration Coordinator mikala.ballard@nmeda.org

Chuck Hardy Director of Quality & Compliance chuck.hardy@nmeda.org

Trevor Jennings Director of Partner Relations trevor.jennings@nmeda.org

Amy Lane

Director of Education & Training amy.lane@nmeda.org

Katie McDonald Director of Communications & Social katie.mcdonald@nmeda.org

Marilyn Myers Meetings & Conferences Manager marilyn.myers@nmeda.org

Amy Schoppman Director of Government Relations amy.schoppman@nmeda.org

6

NMEDA Circuit Breaker

Plug N Play for Sienna and Pacifica Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 Phone: (973) 808-9709 Fax: (973) 808-9713 peter@DriveMasterMobility.com DriveMasterMobility.com

Independent Driving Systems Inc. 580 TC Jester Blvd.

Houston, TX 77007 Phone: (713) 864-1460 Fax: (713) 864-1469 info@IndependentDrivingSystems.com IndependentDrivingSystems.com

Introducing the New GEN-XR and PNP-70!

GEN-XR

PNP-70

The GEN-XR is our easiest to install reduced steering system. The GEN-XR allows for 0-100%, and anywhere in between, reduction to the steering. The steering effort can easily be adjusted on the fly by the dealer and locked in. The GEN-XR is a plug n play installation on the Toyota Sienna and Chrysler Pacifica only needing 3 wires to be soldered (ignition and CAN).

The Plug N Play 70 offers 70 functions for the Pacifica with a simple box that plugs into the OBD-II. The functions are controlled via a tablet. An option is available for Toyota but is not fully plug n play and thus requires tapping a few wires.

Key Features

Key Features

Plug N Play easy installation 0-100% range of reduction (and anywhere in between) Switch over to OEM steering for family members to drive Safety oriented with an advanced backup system Includes phone for adjusting effort and monitoring any errors

Plug N Play easy installation Control HVAC, Windows, Mirrors and more Small form factor

Apr-Jun 2021

7

OFFICER’S MESSAGE

Growth & Opportunities

By Sam Cook NMEDA VICE PRESIDENT

A

s many of you know, COVID

awareness from all positions within

used wheelchair vans, and I could

affected NMEDA brick and

Superior, all the way down to how

go on. But—we also have new

mortar dealers more than it

we sounded when we answered

opportunities.

affected many non-NMEDA and non-

the phone. It has been a year that

mobility automotive dealers. I think

I never want to live through again,

it took us ALL a little bit to regain

however, I do feel we, as a company

our footing and really understand

and industry, are better than we were

the pandemic implications to our

15 months ago. We are more flexible,

business as well as personal lives.

are more open to change, and realize

Many of our customers face multiple

the importance of ongoing training

health challenges, making COVID

and coaching to continue to be

an even riskier health threat to

competitive in the ever-changing

this segment of our communities,

world of technology and consumer

so it was a very scary time for our

shopping habits. We are starting

industry.

to feel the turn into more “normal”

As the weeks passed by in late

lead volume and walk-in traffic, and

February of 2020, then into March and April, we realized that the time given to us by the reduction of traditional business traffic could be used to “be a better company,” so we turned inward to determine and define exactly what that meant. We looked at every process that existed and determined if it was necessary

“

the vaccine has given the public a

The new Chevy Traverse is getting a lot of attention, the Hybrids get much better MPG, and the reluctance to trade-in or buy for the first time is lessening. In essence, we have learned how to pivot with much less pain than in past years, and I am incredibly proud of our industry for embracing new things not as challenges but as opportunities.

Speaking of opportunities, please make plans now to attend the NMEDA/ADED co-located

...congratulations to all of our members, who have all had to embrace a resolve many of us probably didn’t know we had in us this year.”

sense of hope and security, and we

conferences in Columbus, OH

or if it could be more efficient. We

are seeing that positive affect in our

September 18-20 (read more on

defined things that needed to be

industry.

pg 29). It’s a great event for the

However, our industry is facing a new

industry, with unique networking

streamlined like our reconditioning process and how labor hours were being reported.

set of challenges today compared to a year ago. The pinch of the Dodge

opportunities, and even more exhibits than we’ve had in the past! Superior has committed to at least 25 people

We took the time to push our sales

Grand Caravan exit, introduction of

team out of their comfort zones

the Hybrid wheelchair van (price

and adapt to new tools like video

and service obstacles), higher prices

walkarounds, using FaceTime calls,

and challenges of finding and right

going to homes for appointments,

pricing preowned inventory, increased

and even sharpened our texting

industry consolidation, used car

NMEDA.

skills. We discussed customer service

dealers inching their way into selling

---

8

NMEDA Circuit Breaker

coming from our company, and I’m hoping that the ones that can, will bring as many employees as possible to this amazing event and support

NMEDA

Advocating Automotive Mobility for Your Clients

• Offered online, for your convenience •

C

.15 CEU

Contact H

FOR ALL ATTENDEES

Sign Up Online At www.NMEDA.org/CEU

For more information, contact NMEDA at Learning@nmeda.org or 813.264.2697.

NMEDA DEALER MEMBERS UNITED STATES ____________________________

ALABAMA Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365 1 Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 (334) 514-6590 1,2,3 High Tech Mobility LLC 3351 Warrior River Rd Hueytown, AL 35023-1304 (205) 491-2109 MobilityWorks Birmingham 3747 Pine Lane SE Bessemer, AL 35022 (205) 426-8261 1,3 MobilityWorks - Huntsville 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022 1,3 Superior Van & Mobility Montgomery 2015 Eastern Blvd.

Montgomery, AL 36117 (334) 244-1011 1,3 Sylacauga Handicapped Inc 1304 Talladega Hwy Sylacauga, AL 35150 (256) 249-3717 1,2,3 Team Adaptive Medical Inc 1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088 1,3

____________________________

Ability Center - Phoenix 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1,3

Ability Center - Long Beach 2715 Seaboard Ln Long Beach, CA 90805 (562) 634-5962 1,3

MobilityWorks - Beverly Hills 1424 S La Cienega Blvd Los Angeles, CA 90035 (310) 432-0700 1,3

Ability Center - Orange Co 11600 Western Avenue Stanton, CA 90680 (714) 890-8262 1,3

MobilityWorks - Chico 7 Three Sevens Lane Chico, CA 95973 (800) 225-7361 1, 3

United Access - Phoenix 1825 E Germann Road Suite 24 Chandler, AZ 85286 (877) 501-8267 1,2,3

Ability Center Sacramento 6550 Freeport Blvd, Suite A Sacramento, CA 95822 (916) 392-1196 1,3

MobilityWorks - Fresno 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1,3

United Access - Scottsdale 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (877) 501-8267 1

Ability Center - San Diego 4797 Ruffner Street San Diego, CA 92111 (858) 541-0552 1, 3

Ability Center - Tucson 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1,3

____________________________

ARKANSAS MobilityWorks - Bryant 3418 Main St Suite 400 Bryant, AR 72022 (501) 794-3100 Superior Van & Mobility Fayetteville 2887 N College Ave Suite B Fayetteville, AR 72703 (479) 521-8433 1,3 Superior Van & Mobility Jonesboro 2421 Sunny Meadow Drive, Ste D Jonesboro, AR 72401 (870) 933-7270 1, 3 Superior Van & Mobility North Little Rock 7323 Cock of the Walk St Suite B North Little Rock, AR 72113 (501) 725-9070 1, 3

ARIZONA

____________________________

A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156 1

CALIFORNIA

Ability Center - Goodyear 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552 1,3

Ability Center - Santa Rosa 3285 Santa Rosa Avenue Suite A Santa Rosa, CA 95707 (707) 575-6997 1,3 Access Options, Inc. Fremont 41545 Albrae St Fremont, CA 94538 (408) 734-5438 1 Access Options, Inc. Watsonville 109 Lee Road Suite D Watsonville, CA 95076 (831) 722-6804 1,2,3 AERO Mobility 1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600 1,2,3 Driving Specialties of Sacramento 2216 Cemo Circle #A Rancho Cordova, CA 95670 (916) 635-2765 1

Ability Center - Fresno 2563 N. Fordham Avenue Fresno, CA 93727 (559) 291-2563 1,3

Economy Medical Lifestyle Mobility 4025 Nelson Ave., Suite B Concord, CA 94520 (925) 671-4800 1

Ability Center - Inland Empire 711 S Allen St San Bernardino, CA 92408 (909) 383-3883 1,3

Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1,3

MobilityWorks - Oakland 1822 Embarcadero Avenue Oakland, CA 94606 (234) 542-3022 1 MobilityWorks - Pasadena 325 North Altadena Drive Pasadena, CA 91107 (626) 584-8181 1,3 MobilityWorks - Riverside 7239 Indiana Avenue Riverside, CA 92504 (951) 686-3152 1,3 MobilityWorks Sacramento 3127 Fite Circle, Suite B Sacramento, CA 95827 (800) 225-7361 1, 3 MobilityWorks - San Diego 8130 Parkway Drive LaMesa, CA 91942 (619) 474-4072 1 MobilityWorks - San Francisco 890 Cowan Road, Suite B Burlingame, CA 94010 (800) 225-7361 1,3 MobilityWorks - San Jose 1245 Laurelwood Rd Santa Clara, CA 95054 (888) 473-5402 1,3 MobilityWorks - Van Nuys 7720 North Sepulveda Blvd Van Nuys, CA 91405 (888) 473-5402 1,3 SACVANS Mobility 5821 Florin Perkins Road Sacramento, CA 95828 (916) 381-8267 1 ________________________

10

NMEDA Circuit Breaker

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

COLORADO

DELAWARE

Colorado Fleet & Mobility, dba Mobility of Denver 2311 S Platte River Drive Denver, CO 80223 (844) 289-2635 1

MobilityWorks - Bear 1010 Contractors Way Bear, DE 19701 (302) 613-7555 1

Frontier Access & Mobility Systems, Inc. - Fort Collins 819 E. Mulberry St. Fort Collins, CO 80524 (970) 223-8267 1 Mobility Driven 832 Nth Crest Unit B Grand Junction, CO 81506 (970) 712-1435 1 MobilityWorks - Aurora 1640 S Abilene St Aurora, CO 80012 (720) 640-9989 1, 3 United Access - Colorado Springs 6285 Corporate Dr Colorado Springs, CO 80919 (877) 501-8267 1 United Access - Denver (South) 5910 E County Line Rd Highlands Ranch, CO 80126 (877) 501-8267 1,2,3 United Access - Denver (West) 9500 W 49th Ave Ste C107 Wheat Ridge, CO 80033 (877) 501-8267 1,2,3

____________________________

CONNECTICUT Advanced Wheels - East Granby 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 1,2,3 Advanced Wheels - East Haven 650 Coe Avenue Suite 2 East Haven, CT 06512 (203) 800-8064 1 MobilityWorks - East Hartford 104 Pitkin Street E. Hartford, CT 06108 (860) 282-8202 1,3

____________________________

True Mobility Inc 773 South DuPont Hwy New Castle, DE 19720 (302) 836-4110 1

____________________________

FLORIDA Active Mobility and Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 1-772-465-9600 1,3

Mobility Express Inc 7910 Ulmerton Road Largo, FL 33771 (727) 556-2917 1

MobilityWorks - Orlando 7260 Narcoossee Road Orlando, FL 32822 (407) 674-8778 1,3

Mobility Transportation Systems 4010 East Hillsborough Ave Tampa, FL 33610 (813) 246-9116 1,2,3

MobilityWorks - Tallahassee 1505 Capital Circle NW Tallahassee, FL 32303 (850) 224-4383 1

MobilityWorks - Clermont 20354 US Hwy 27 Clermont, FL 34715 (352) 322-2256 1,3 MobilityWorks - Daytona 364 Destination Daytona Ln Ormond Beach, FL 32137 (386) 586-5495 1,3

Advanced Driving Systems, Inc. 662 Capital Cir NE Tallahassee, FL 32301 (850) 671-2300 1,2,3

MobilityWorks - Fort Lauderdale 5601 Powerline Road Suite 104 Fort Lauderdale, FL 33309 (954) 974-7028 1

Auto Express South 4852 Palm Beach Blvd Fort Myers, FL 33905 (239) 693-4000 1,4

MobilityWorks - Fort Myers 12530 Metro Parkway Fort Myers, FL 33966 (239) 275-1900 1

Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 (727) 539-8119 1,3

MobilityWorks Jacksonville 2727 St Johns Bluff Road S Jacksonville, FL 32246 (904) 281-0111 1,3

In Motion Mobility LLC 2201 NW 102 Place #1 Doral, FL 33172 (786) 534-2046 1,3 Kempf Inc 5532 56th Commerce Park Blvd.

Tampa, FL 33610 (813) 630-0409 1,3 Mike Erdman Mobility 4650 US Highway 520 Cocoa, FL 32926 (321) 636-8887 1 Mobility America 5130 Hwy 98 N Lakeland, FL 33809 (863) 816-1513 1 Mobility Express 4320 US Highway 19 New Port Richey, FL 34652 (727) 849-0262 1

MobilityWorks - Lake Worth 1925 10th Ave N Unit 1 Lake Worth, FL 33461 (561) 586-1997 1,3 MobilityWorks - Largo 8203 Ulmerton Road Largo, FL 33771 (727) 521-4248 1,3 MobilityWorks - Miami 5201 NW 77th Ave Suite 100 Miami, FL 33166 (305) 234-0071 1,3 MobilityWorks - Ocala 7265 SW 62nd Ave Unit 1 Ocala, FL 34476 (352) 300-1173 1

MobilityWorks - Tampa 8706D East Broadway Ave Tampa, FL 33619 (813) 628-4255 1,3 Ocean Conversions & Mobility 750 East Sample Road Bldg 1, Suite 3 Pompano Beach, FL 33064 (954) 942-6033 1, 2, 3 Ocean Conversions of Fort Myers Inc 5751 Zip Drive Ft. Myers, FL 33905 (239) 936-6333 1,2,3 Piper Medical Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 (305) 940-2030 1,3 Superior Van & Mobility Pensacola 6260 Technology Dr. Suite B Pensacola, FL 32505 (850) 378-8914 1,3 Team Adaptive - Pensacola 3618 N Pace Blvd Pensacola, FL 32505 (850) 332-1688 1,3 Team Adaptive Inc - Panama City 1201 Harrison Avenue Panama City, FL 32401 (850) 522-0059 1 World Of Independence Inc 1804 South Division Ave Orlando, FL 32805 (407) 422-1069 1,3 ____________________________

Apr-Jun 2021

11

NMEDA DEALER MEMBERS GEORGIA Adaptive Driving Solutions 3585 Riverwatch Parkway Augusta, GA 30907 (706) 364-2688 1,2,3 Custom Mobility Van & Lift Sales & Svcs. LLC 315 Whitehead Rd Athens, GA 30606 (706) 353-1099 1,3 MobilityWorks - Atlanta 3700 Dekalb Technology Pkwy Doraville, GA 30340 (470) 427-0696 1,3 MobilityWorks - Marietta 1255 Kennestone Circle Suite 100 Marietta, GA 30066 (800) 444-9100 1,3 MobilityWorks - Savannah 3938 Ogeechee Road Savannah, GA 31405 (912) 233-1050 1 Quail Country Customs 731 South Westover Blvd Albany, GA 31707 (229) 432-7258 1 R & R Van Lift Sales & Service - Athens 164 Commerce Blvd Athens, GA 30606 (470) 276-6282 1 R & R Van Lift Sales & Service - Conyers 2130 Sigman Road Conyers, GA 30012 (770) 483-0767 1,2,3

____________________________

HAWAII Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 (808) 834-1417 1,3

____________________________

ILLINOIS Alternative Mobility Solutions, Inc. dba AMS Auto 1340 Cobblestone Way Woodstock, IL 60098 (815) 527-7297 1,3

12

MobilityWorks - Niles 9207 N Milwaukee Ave Niles, IL 60714 (847) 673-4300 1,3 MobilityWorks - Plainfield 23855 W Andrew Road Plainfield, IL 60585 (888) 473-5402 1, 3 MobilityWorks - Villa Park 155 East North Avenue Villa Park, IL 60181 (888) 473-5402 1,3 Personal Mobility Champaign 1109 Parkland Ct Champaign, IL 61821 (217) 398-1188 1,3 Personal Mobility - Peoria 7611 N Harker Drive Peoria, IL 61615 (309) 966-3089 1,3 Personal Mobility Springfield 2924 N Dirksen Parkway Springfield, IL 62702 (217) 544-2699 1,3 Southern Bus and Mobility - Breese 12950 Koch Lane Breese, IL 62230 (618) 526-4131 1,3

____________________________

INDIANA MobilityWorks - Merrillville 1710 W 81st Avenue Merrillville, IN 46410 (234) 200-1339 1,3 Superior Van & Mobility Evansville 3414 Interstate Drive Evansville, IN 47715 (855) 208-5576 1,3 Superior Van & Mobility Fishers 13095 Parkside Drive Fishers, IN 46038 (317) 436-6722 1,3 Superior Van & Mobility Fort Wayne 2218 Contractors Drive Fort Wayne, IN 46818 (855) 208-5576 1,3

NMEDA Circuit Breaker

Superior Van & Mobility Indianapolis 5410 South Madison Ave Indianapolis, IN 46227 (855) 208-5576 1,3 Superior Van & Mobility South Bend 4246 Meghan Beeler Ct. Suite 1 South Bend, IN 46628 (855) 208-5576 1,3

____________________________

IOWA Siebert Mobility of Iowa LLC 3554 Dolphin Drive Iowa City, IA 52240 (319) 351-3159 1,3

Superior Van & Mobility Louisville 1506 Lakeshore Court Louisville, KY 40223 (855) 208-5576 1,3

____________________________

LOUISIANA Crescent Vans, Inc. 2424 Hickory Ave Metairie, LA 70003 (504) 738-2634 1,3 FastServ Medical - Bossier 1329 Driftwood Drive Bossier City, LA 71111 (318) 741-9586 1,3

KANSAS

Fastserv Medical - Monroe 112 Summer Lane West Monroe, LA 71291 (318) 396-3366 1,3

Banner Mobility Resources Inc. 231 SE 53rd St Ste C Topeka, KS 66609 (785) 235-3070 1

Superior Van & Mobility Baton Rouge 12329 Industriplex Blvd Baton Rouge, LA 70809 (855) 208-5576 1,3

Jay Hatfield Mobility LLC Columbus 200 S East Avenue Columbus, KS 66725 (800) 545-4227 1

Superior Van & Mobility New Orleans 1901 Westbank Expressway Suite 500 Harvey, LA 70058 (855) 208-5576 1

____________________________

Jay Hatfield Mobility LLC Wichita 11922 East Kellogg Wichita, KS 67207 (620) 429-2636 1 Kansas Truck Mobility 8846 West Monroe Circle Wichita, KS 67209 (316) 722-4291 1 United Access - Lenexa 7921 Bond St Lenexa, KS 66214 (877) 501-8267 1,3

____________________________

KENTUCKY Superior Van & Mobility Lexington 761 East New Circle Road Lexington, KY 40505 (855) 208-5576 1,3

____________________________

MAINE Advanced Modifications Inc. 1766 Hammond Street Hermon, ME 04401 (207) 848-8226 1,3 MobilityWorks - Gray 32 Lewiston Road Unit 2B Gray, ME 04039 (207) 657-6664 1,3

____________________________

MARYLAND Auto Assist Inc 5002 Lehigh Road College Park, MD 20740 (301) 699-2238 1 BEDCO Mobility 6300 Falls Rd Unit 2 Baltimore, MD 21209 (410) 825-1440 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Koons Ford of Annapolis 2540 Riva Road Annapolis, MD 21401 (410) 224-2100 1,3 MobilityWorks - Beltsville 11409 Maryland Avenue Beltsville, MD 20705 (301) 595-4466 1,3 MobilityWorks - Windsor 2601 N Rolling Road Windsor, MD 21244 (443) 384-0080 1 Oneness Mobility Services 7701 Penn Belt Drive Forestville, MD 20747 (301) 568-6686 1,2,3 The Customizers, Inc. 14133 Pennsylvania Ave Hagerstown, MD 21742 (301) 797-7727 1 Total Mobility Services Inc Frederick 5411 Yukon Court Suite B Frederick, MD 21703 (240) 490-7840 1,3 ____________________________

MASSACHUSETTS Adaptive Mobility Equipment, Inc. 1551 Fall River Ave Seekonk, MA 02771 (508) 336-2556 1,3 MobilityWorks - North Attleboro 57 George Levin Drive N. Attleboro, MA 02760 (508) 643-0605 1,3 MobilityWorks - Norwood 560 Providence Highway Norwood, MA 02062 (781) 278-8885 1,3 MobilityWorks - Woburn 299 Washington Street Suite H Woburn, MA 01801 (339) 298-5650 1,3

____________________________

MICHIGAN Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 (989) 633-6100 1

Clock Mobility - Grand Rapids 6700 Clay Ave Grand Rapids, MI 49548 (616) 698-9400 1,2,3

Cummings Mobility Burnsville 2511 West Hwy 13 Burnsville, MN 55337 (952) 435-8889 1

United Access - Cape Girardeau 753 S Kingshighway St Cape Girardeau, MO 63703 (877) 501-8267 1

Clock Mobility - Lansing 603 N Waverly Rd Lansing, MI 48917-2800 (517) 272-4488 1

Cummings Mobility - Little Canada 2940 Rice St. Little Canada, MN 55113 (651) 633-7887 1

United Access - Columbia 618 Jackson St Columbia, MO 65203 (877) 501-8267 1,3

Clock Mobility - Traverse City 587 W Blue Star Drive Traverse City, MI 49684 (231) 943-9890 1 Creative Mobility Group, Inc. - Byron Center 7740 Clyde Park Avenue SW Byron Center, MI 49315 (616) 583-9730 1 Creative Mobility Group, Inc. - Madison Heights 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 1,3 Creative Mobility Group, Inc. - Wayne 33073 Michigan Avenue Wayne, MI 48184 (734) 595-4400 1,3 MobilityWorks - Detroit 1604 East 14 Mile Road Madison Heights, MI 48071 (888) 473-5402 1,3

MobilityWorks - Roseville 1915 County Rd C West Roseville, MN 55113 (234) 312-2000 1,3 ______________________

MISSISSIPPI Handicapable Vans Inc 5516 North State Street Jackson, MS 39206 (601) 981-0042 1,2,3 Js Mobility Unlimited Inc 3880 Flowood Drive Flowood, MS 39232 (601) 939-2112 1, 2, 3 Mobility Systems Inc 2857 Oak Grove Road Hattiesburg, MS 39402 (601) 264-0609 1,2,3 Team Adaptive Inc - Biloxi 978 Tommy Munro Drive Biloxi, MS 39532 (228) 388-5700 1,3

MobilityWorks - Saginaw 8175 Gratiot Road Saginaw, MI 48609 (888) 473-5402 1,3

Total Mobility Concepts LLC 2074 Cliff Gookin Blvd Tupelo, MS 38801 (662) 269-2068 1

MINNESOTA

MISSOURI

Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy 75 North Moorhead, MN 56560 (218) 233-8681 1

DW Auto & Home Mobility Specialties 1208 N Garth Ave Columbia, MO 65203 (800) 568-2271 1,2,3

Cummings Mobility Albertville 6540 Jansen Ave NE Albertville, MN 55301 (763) 497-0103 1,2,3

Southern Bus & Mobility Inc - Valley Park 80 South Highway Drive Valley Park, MO 63088 (636) 825-0700 1

____________________________

____________________________

United Access - Kansas City 8200 NW 97th Ter Kansas City, MO 64153 (877) 501-8267 1,3 United Access - Springfield MO 1389 N Cedarbrook Ave Springfield, MO 65802 (877) 501-8267 1,3 United Access - St. Louis (North) 9389 Natural Bridge Rd St Louis, MO 63134 (877) 501-8267 1, 2, 3 United Access - St. Louis (South) 980 S Highway Dr Fenton, MO 63026 (877) 501-8267 1 ____________________

NEBRAKSA Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 (402) 884-3333 1, 3 Superior Van & Mobility Omaha 11147 Mockingbird Dr. Omaha, NE 68137 (402) 934-7826 1,3

____________________________

NEVADA

Ability Center - Las Vegas 6001 S Decatur Blvd Suite N Las Vegas, NV 89118 (702) 434-3030 1,3 MobilityWorks - Las Vegas 2100 S. Decatur Blvd Las Vegas, NV 89102 (702) 876-9606 1,3

____________________________

Apr-Jun 2021

13

NMEDA DEALER MEMBERS NEW HAMPSHIRE

NEW MEXICO

MobilityWorks Londonderry 54 Wentworth Avenue Londonderry, NH 03053 (603) 437-4444 1,2,3

United Access Albuquerque 3825 Osuna Rd NE Ste 1 Albuquerque, NM 87109 (877) 501-8267 1,2,3

New England Motor Car Co Inc 13 River Road Hudson, NH 03051 (603) 888-1207 1,3

____________________________

NEW YORK

NEW JERSEY

Abilities Unlimited of NY, Inc. 90 E Jefryn Blvd Deer Park, NY 11729 (800) 664-8434 1,2,3

Brunswick Automotive Professionals 1490 US 1 North North Brunswick, NJ 08902 (732) 545-6300 1,3

Agor Enterprises, Inc Rochester 951 Panorama Trail South Rochester, NY 14625 (585) 385-2556 1

Drive-Master Systems & Controls 37 Daniel Road West Fairfield, NJ 07004 (973) 808-9709 1,2,3

Agor Enterprises, Inc Syracuse 1241 Erie Blvd W Syracuse, NY 13204 (315) 510-4272 1

FTMobility 255 US Highway 46 West Saddle Brook, NJ 07663 (973) 546-1900 1

Boulevard Van City 2708 Niagara Falls Blvd Wheatfield, NY 14304 (716) 731-4335 1,3

MobilityWorks Cinnaminson 2303 Wallace Blvd Cinnaminson, NJ 08077 (888) 473-5402 1,3

Bussani Mobility Bethpage 500 Central Ave Bethpage, NY 11714 (516) 938-5207 1,3

MobilityWorks Farmingdale 5105 New Jersey Route 33 Wall Township, NJ 07727 (888) 473-5402 1,3

Bussani Mobility Mamaroneck 501 Concord Avenue Mamaroneck, NY 10543 (914) 835-8267 1,3

MobilityWorks - Highland Park 211 Woodbridge Ave Highland Park, NJ 08904 (732) 640-5350 1,3

Bussani Mobility Team East, LLC 401 E Middle Country Road Smithtown, NY 11787 (631) 240-4128 1

MobilityWorks - Woodbury 1549 Gateway Blvd Woodbury, NJ 08096 (888) 473-5402 1,2,3

MobilityWorks - Albany 1892 Central Avenue Suite 25 Albany, NY 12205 (888) 473-5402 1,3

____________________________

____________________________

MobilityWorks - Buffalo 3560 Sheridan Drive Amherst, NY 14226 (716) 342-3530 1,3

14

NMEDA Circuit Breaker

Tims Trim Inc 25 Bermar Park Rochester, NY 14624 (585) 429-6270 1,2,3 United Access - Rochester 3760 West Henrietta Rd Rochester, NY 14623 (877) 501-8267 1 United Access - Syracuse 2211 Erie Blvd E Syracuse, NY 13224 (877) 501-8267 1

____________________________

NORTH CAROLINA Care Solutions 110 B Edney Street Hendersonville, NC 28792 (828) 698-9844 1 Ilderton Conversion Company 701 South Main Street High Point, NC 27260 (336) 841-2020 1,2,3

Van Products - Wilmington 394A Green Meadow Drive Wilmington, NC 28405 (910) 793-5661 1

____________________________

OHIO Columbus Mobility Specialists, LLC 6330 Proprietors Rd Suite C Worthington, OH 43085 (614) 825-8996 1,2,3 Key Mobility Services 1944 US State Route 68 N Xenia, OH 45385 (937) 374-3226 1 Marietta Mobility Steves Vans & Accessories Unl 221 Pike Street Marietta, OH 45750 (800) 690-4950 1,2,3 MobilityWorks - Akron 810 Moe Drive Akron, OH 44310 (888) 473-5402 1,3

Ilderton Conversion of Asheville 735 Dogwood Road Asheville, NC 28806 (828) 670-1111 1,3

MobilityWorks - Bedford Heights 5040 Richmond Rd. Bedford Heights, OH 44146 (800) 951-6238 1,3

Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 (704) 523-2022 1,3

MobilityWorks - Columbus 7233 Industrial Parkway Plain City, OH 43064 (614) 873-1580 1

MobilityWorks - Charlotte 4025 Queen City Drive Charlotte, NC 28208 (704) 399-0900 1,3

MobilityWorks - Dayton 214 Valley Street Dayton, OH 45404 (937) 963-0733 1,3

MobilityWorks - Concord 4012 Dearborn Place NW Concord, NC 28027 (704) 886-0868 1

MobilityWorks - Sharonville 11755 Mosteller Rd Sharonville, OH 45241 (513) 791-4000 1,3

Stalls Medical Inc dba Adaptive Vans Inc 7980 Chapel Hill Road Suite 101 Cary, NC 27513 (919) 233-0732 1

MobilityWorks - Toledo 1020 Laskey Road Toledo, OH 43612 (888) 473-5402 1,3

Van Products - Raleigh 2521 Noblin Road Raleigh, NC 27604 (919) 878-7110 1,3

Handicapped Vehicle Services Unlimited 7434 East 46th Street Tulsa, OK 74145 (918) 622-8400 1

___________________________

OKLAHOMA

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Mobility One Transportation 14720 East Admiral Place Suite AB Tulsa, OK 74116 (918) 437-4488 1 United Access - Oklahoma City 730 W Hefner Rd Oklahoma City, OK 73114 (877) 501-8267 1,3 ________________________

OREGON Ability Center - Eugene 3574 Marcola Road Springfield, OR 97477 (541) 726-4001 1,3 Ability Center - Portland 9740 SW Wilsonville Road Suite 250 Wilsonville, OR 97070 (971) 224-5895 1,3 R & J Mobility Service LLC - Medford 4938 Crater Lake Avenue Medford, OR 97504 (541) 245-4846 1, 3 R & J Mobility Service LLC - Salem South 200 Hawthorne Avenue SE Suite F560 Salem, OR 97301 (503) 838-5520 1, 2, 3 United Access - Portland (East) 12905 NE Airport Way Portland, OR 97230 (877) 501-8267 1,3 United Access - Portland (West) 4347 NW Yeon Ave Portland, OR 97210 (877) 501-8267 1,2,3

____________________________

PENNSYLVANIA Keller Wheelchair Lifts 197 Main Street Luzerne, PA 18709 (570) 288-1004 1,2,3 Keystone Coach Works 4786 Library Road Bethel Park, PA 15102 (412) 833-1900 1,2,3

MITS Corp 11448 North Main Street Extended Glen Rock, PA 17327 1-7172355899 1

Ilderton Conversion of Myrtle Beach 1987 Highway 501 Myrtle Beach, SC 29577 (843) 945-9451

MobilityWorks - Allentown 2200 South 12th St Suite 2210 Allentown, PA 18103 (888) 473-5402 1,2,3

MobilityWorks - Columbia 3624 Fernandina Road Columbia, SC 29210 (803) 828-5754 1

MobilityWorks Philadelphia 925 South Trooper Road Norristown, PA 19403 (888) 473-5402 1,2,3 MobilityWorks - Pittsburgh 1012 Seco Road Monroeville, PA 15146 (888) 473-5402 1,3 Palmiero Mobility 16165 Conneaut Lake Road Meadville, PA 16335 (814) 336-1061 1 Steffy’s Garage Inc dba SGI Mobility 235 W Main Street Leola, PA 17540 (717) 656-6065 1,3 Total Mobility Services Inc Boswell 4785 Penn Avenue Boswell, PA 15531 (814) 629-9935 1,2,3 Total Mobility Services Inc Harrisburg 7917 Derry Street Suite 124 Harrisburg, PA 17111 (800) 558-7408 1,3 ____________________________

PUERTO RICO Equipos Pro Impedidos De P.R., Inc. Carr #1 Int R796 Km 10.4 Bo. Bairoa La 25 Caguas, PR 00725 (787) 746-7667 1,3 ____________________________

SOUTH CAROLINA Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 (843) 576-0414 1,3

MobilityWorks - Greenville 563 Woodruff Road Greenville, SC 29607 (864) 293-7171 1 MobilityWorks - Murrells Inlet 11816 Highway 17 Bypass Murrells Inlet, SC 29576 (843) 268-4850 1,3

____________________________

SOUTH DAKOTA

TEXAS Access2Mobility, Inc. 12406 State Highway 155 S. Tyler, TX 75703 (903) 592-6760 1,3 Adaptive Driving Access College Station 2214 N Earl Rudder Freeway Bryan, TX 77808 (979) 307-7676 1,3 Adaptive Driving Access Corpus Christi 2201 Gollihar Road Corpus Christi, TX 78415 (361) 852-0922 1 Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 (713) 874-9100 1,2,3

MobilityWorks - Tea 200 1st Street Tea, SD 57064 (605) 498-2000 1,3

Adaptive Driving Access McAllen 120 North 20th Street McAllen, TX 78501 (956) 971-0001 1

TENNESSEE

Adaptive Driving Access Pasadena 3430 E Sam Houston Pkwy S Pasadena, TX 77505 (281) 487-1969 1, 2, 3

____________________________

Apple Independence Mobility 1750 Lee Seminary Road Cookeville, TN 38506 (877) 528-5788 1 MobilityWorks Chattanooga 1325 Mackey Branch Drive Chattanooga, TN 37421 (423) 308-8267 1,3 MobilityWorks - Gallatin 1015 S Water Avenue Gallatin, TN 37066 (651) 451-7373 1

American Lift Aids Beaumont 2310 Calder Ave Beaumont, TX 77702 (409) 832-3400 1,2,3 American Lift Aids, Inc. Tyler 2407 W Southwest Loop 323 Tyler, TX 75701 (903) 581-8844 1,2,3

MobilityWorks - Nashville 173 Industrial Drive Lavergne, TN 37086 (615) 280-5058 1,3

Andy’s Mobility & Lift Services 1502 Santa Ursula Laredo, TX 78040 (956) 722-7371 1

Superior Van & Mobility Knoxville 10640 Braden Dickey Lane Knoxville, TN 37932 (855) 208-5576 1,3

Lift Aids Inc 1500 Westpark Way Euless, TX 76040 (817) 835-0035 1,2,3

United Access - Memphis 2165 Hillshire Cir Memphis, TN 38133 (877) 501-8267 1,3

____________________________

MobilityWorks - Austin 239 Commercial Drive Buda, TX 78610 (512) 295-3800 1,3

Apr-Jun 2021

15

NMEDA DEALER MEMBERS MobilityWorks - Dallas 4150 Interstate 30 Mesquite, TX 75150 (972) 270-7114 1,3 MobilityWorks - Fort Worth 2110 N Beach Ft Worth, TX 76111 (866) 211-8267 1,3 MobilityWorks - Houston 3327 S Sam Houston Pkwy Suite 300 Houston, TX 77047 (346) 226-6999 1 MobilityWorks - San Antonio 6473 DeZavala Road San Antonio, TX 78249 (210) 697-8884 1,2,3 MobilityWorks - Selma 16262 IH 35 North Selma, TX 78154 (210) 718-0055 1,3 MobilityWorks - Waco 2700 Franklin Avenue Waco, TX 76710 (254) 754-2700 1 Open Road Mobility Amarillo 6669 Canyon Drive Amarillo, TX 79110 (806) 353-2747 1 Open Road Mobility Lubbock 7411 82nd Street Lubbock, TX 79424 (806) 771-5873 1,2,3,4 Texas Mobility Services, LLC dba Texas Adaptive Aids 701 Bearcat Road Unit B Aledo, TX 76087 (817) 394-3914 1,3 United Access - Austin 15301 Interstate 35 Ste A Pflugerville, TX 78660 (877) 501-8267 1,3 United Access - Dallas (East) 2704 Lawing Ln 300 Rowlett, TX 75088 (877) 501-8267 1,2,3

16

United Access - Dallas (North) 2109 Luna Rd Ste 200 Carrollton, TX 75006 (877) 501-8267 1,3 United Access - El Paso 8736 Gateway East Blvd Suite B El Paso, TX 79907 (877) 501-8267 1

____________________________

UTAH United Access - Salt Lake City 9082 S 300 W Sandy, UT 84070 (877) 501-8267 1

____________________________

VERMONT MobilityWorks - Essex Junction 5C David Drive Essex Junction, VT 05452 (802) 878-8640 1,3

____________________________

VIRGINIA DDriver Rehabilitation Center of Excellence d/b/a DRCE Mobility Solutions 14101 Parke Long Court Suite E Chantilly, VA 20151 (703) 345-2990 1,3 Independent Lifestyles 4880 South Amherst Hwy Madison Heights, VA 24572 (434) 846-7510 1 MITS of VA 2075 W Main Street Waynesboro, VA 22980 (540) 932-7300 1 Mobility Plus Inc of Virginia 763 Union Street Salem, VA 24153 (540) 389-3400 1, 3 MobilityWorks - Alexandria 5751 General Washington Dr Alexandria, VA 22312 (234) 542-3022 1

NMEDA Circuit Breaker

MobilityWorks - Norfolk 6059 Virginia Beach Blvd Norfolk, VA 23502 (757) 455-9889 1,3

A & J Mobility - McFarland 4125 Terminal Drive McFarland, WI 53558 (608) 579-1500 1,3

MobilityWorks - North Chesterfield 7450 Midlothian Turnpike North Chesterfield, VA 23225 (804) 220-0611 1,3

A & J Mobility - Richfield 3058 Helsan Drive Richfield, WI 53076 (800) 517-1024 1,3

Priority Honda Hampton dba Priority Mobility 4115 W Mercury Blvd.

Hampton, VA 23666 (757) 838-1252 1

A & J Mobility - Valders 333 Washington Street Valders, WI 54245 (920) 775-9333 1,2,3

WASHINGTON

Access Mobility Vans 1995 E. Norse Ave. Cudahy, WI 53110 (414) 524-9823 1,2,3

Absolute Mobility Center 21704 87th Ave SE Woodinville, WA 98072 (425) 481-6546 1,3

MobilityWorks - Green Bay 844 Ontario Road Green Bay, WI 54311 (920) 491-8384 1,3

Goldenwest Mobility 1815 E Francis Ave Spokane, WA 99208 (509) 484-3842 1,3

MobilityWorks - Stevens Point 2833 Stanley Street Stevens Point, WI 54481 (715) 997-8881 1,3

____________________________

Kersey Mobility - Everett 7202 Evergreen Way Everett, WA 98203 (425) 353-6563 1,3 Kersey Mobility LLC Redmond 14640 NE 91st Street Suite A Redmond, WA 98052 (425) 406-8484 1 Kersey Mobility Systems Inc - Sumner 6015 160th Avenue East Sumner, WA 98390 (253) 863-4744 1,2,3 _____________________

WISCONSIN A & J Mobility - De Pere 1330 Mid Valley Drive De Pere, WI 54115 (920) 632-4882 1, 3 A & J Mobility - Eau Claire 2650 Prospect Drive Eau Claire, WI 54703 (715) 874-6630 1,3

MobilityWorks - Waukesha N8 W22195 Johnson Drive Ste 130 Waukesha, WI 53186 (888) 473-5402 1,3

____________________________

WYOMING Frontier Access & Mobility Systems, Inc. - Cheyenne 1207 E Pershing Blvd Cheyenne, WY 82001 (307) 637-7663 1 ___________________________

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

CANADA

ALBERTA

Medichair Northern BC 849 2nd Avenue Prince George, BC V2L 3A6 (250) 562-8280 1

Accessible Vehicle Solutions Inc. 1231 36 Avenue NE #14 Calgary, AB T2E 6N6 (587) 319-2819 1, 3

Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 (604) 792-2082 1,2,3

ECO Medical 18303 107 Avenue Edmonton, AB T5S 1K4 (780) 483-6232 1,3

Silver Cross Automotive Inc. - Maple Ridge 11393 Kingston St. Unit 4 Maple Ridge, BC V2X 0Y7 (877) 215-760 1

____________________________

Silver Cross Automotive Inc. - Calgary 4216 54 Avenue SE Unit 60 Calgary, AB T2C 2E3 (403) 243-6300 1,3

____________________________

MANITOBA

Silver Cross Automotive Inc. Ottowa 5300 Canotek Road Unit 42 Ottawa, ON K1J 1A4 (613) 290-5279 1 Silver Cross Automotive Inc. Toronto 14 Goodmark Place Etobicoke, ON M9W 6R1 (844) 799-5464 1 Silver Cross Automotive Inc. Waterloo 675A Davenport Road Waterloo, ON N2V 2E2 (844) 799-5464 1,2,3 ____________________________

QUEBEC

Northland Home Healthcare Products 865 Bradford Street Winnipeg, MB R3H 0N6 (204) 786-6786 1

Adaptation 04 Inc 3025 rue Girard Trois-Rivières, QC G8Z 2M4 (819) 372-0102 1,3

____________________________

ONTARIO

BRITISH COLUMBIA

Conval-Aid/Liftability 2600 Lancaster Road Ottawa, ON K1B 4Z4 (613) 738-2721 1

Centre d Autonomie 399 Ave De La Friche Dolbeau Mistassini, QC G8L 2T3 (418) 276-8336 1,3

Silver Cross Automotive Inc. - Edmonton 14568-116 Ave. Edmonton, AB T5M 3E9 (844) 799-5464 1

Alliance Mobility Solutions - Kelowna 1075 McCurdy Road Kelowna, BC V1X 2P9 (236) 420-1400 1, 3 Alliance Mobility Solutions - Richmond 12211 Vulcan Way #110 Richmond, BC V6V 1J7 (604) 370-7004 1, 3 Island Mediquip Ltd Nanaimo 2258 Dorman Road Nanaimo, BC V9Z 6R4 (250) 824-0390 1 Island Mediquip Ltd Victoria 750 Enterprise Crescent Victoria, BC V8Z 6R4 (250) 634-1895 1 Mahadev Motors LTD 2110-21000 West Minister Hwy Richmond, BC V6V-2S9 (778) 896-2644 1

____________________________

Courtland Mobility 1355 Artisans Court Unit B Burlington, ON L7L 5Y2 (800) 354-8138 1,2,3 Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 (519) 453-0480 1,2,3 Mobility in Motion 1710 Bishop Street N Unit 8 Cambridge, ON N1T 1T2 (519) 623-9930 1 Northend Mobility 301 Aqueduct Street Welland, ON L3C 1C9 (905) 735-5552 1,2 Silver Cross Automotive Inc. - London 2028 Dundas Street London, ON N5V 1R2 (844) 799-5464 1

TVR Technologies Inc 595 Lanaudiere Repentigny, QC J6A 7N1 (888) 919-2555 1,3 Van Action 2005 Inc 4350 Autoroute 13 Laval, QC H7R 6E9 (800) 668-8705 1,2,3

_______________________

SASKATCHEWAN Golden Mobility & Rehab Ltd - Saskatoon 3150A Faithfull Avenue Saskatoon, SK S7K 8H3 (306) 242-9060 PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 (306) 584-8456 1,3

Centre de L’auto St-Lambert 145 Damase Breton St-Lambert de Lauzon, QC G0S 2W0 (866) 641-0419 1,3 Eureka Solutions - Levis 107-829 J-Ambroise Craig Levis, QC G7A 2N2 (866) 562-2555 1 Eureka Solutions - Longueuil 2755 Montee St Hubert Longueuil, QC J3Y 4H6 (866) 562-2555 1,3 Eureka Solutions - Sherbrooke 5018 Industrial Blvd Sherbrooke, QC J1R 0P4 (866) 562-2555 1,3 SMVR 2 Visions Inc 414 Blvd St Germain Ouest Rimouski, QC G5L 3N4 (418) 723-9225 1,3

Apr-Jun 2021

17

CEO’S MESSAGE

NMEDA’s Membership Profile & More...

By Danny Langfield NMEDA CEO

S

o, as we were preparing

The largest dealer member group

Interesting, isn’t it? I’m a bit of a nerd

to send the initial email

is the single store operators, who

for this sort of data analysis…but hey,

notifications for our Auto

account for 103 locations. Next is

it’s part of my job, right?

Mobility Price Survey in early April, I

MobilityWorks, with 94 locations. But

came across some data points about

it was the third-largest group that

NMEDA’s membership that I found

was somewhat surprising to me: 25

very interesting.

operators with 2-5 stores, accounting

In my 4.5 years with the association,

for 65 total locations.

there has been an ever-increasing

I have also heard several times over

perception that the big dealer groups

the years that the NMEDA Board of

dominate NMEDA. While no one

Directors is dominated by the large

can deny the significant impact of

dealer groups. Folks, that simply isn’t

consolidation, the numbers below

the case. Consider the following:

present an interesting and more

•

nuanced view of the association’s current dealer member profile.

Let’s start by looking at dealer membership from the top level: 132 companies belong to our association, with a combined total of 333 locations:

•

Now, let’s pivot to some data analysis members are likely to find substantially more interesting, since it is specific to the auto mobility business, not just the association.

As featured in this space last issue, the Average Price Survey (now known as the Auto Mobility Price Survey) has been transmogrified*** into an all-new product. At the time of this

Seven of the 10 dealers on our

writing (early April), the survey had

board** come from companies

just been sent to the membership. As

with five or fewer locations.

you are reading this, the survey should

So that means companies with

be closed, or nearly so. Once the data

five or fewer stores account for 51% of our membership locations; yet they hold 70% of our dealer board positions.

has been organized on the back end, all those who participated will be able to log into the NMEDA Business Intelligence Portal and compare your data to that of the other respondents; view the 25th and 75th percentiles; and employ various filters to give you a much better idea than ever before about how your pricing stacks up against other similarly situated members.

Also as of this writing, the betatesting of QAPx is nearing completion.

As many of you already know, QAPx is the cloud-based web application custom-built to administer QAP. I mention this because we envision a

18

NMEDA Circuit Breaker

day in the future when a dealer will be

Conference, things are trending in

weekly Short Circuit emails to stay in

able to access the NMEDA Business

the right direction (once again, as

the loop on the latest developments.

Intelligence Portal for another set of

of this writing!) for us to be able to

customizable reports that will allow

get together in person in Columbus

him/her to compare the volume of

this September. Our website (www.

installs to other similarly situated

NMEDAAnnualConference.com) went

dealers. True data on the industry!

live on April 5, and registration opens

Hard to believe, but it is coming…

May 3. See our conference spread

“

For an in-depth look at QAPx, please

book your hotel rooms before they

read Chuck Hardy’s excellent article

sell out.

Finally, regarding our Annual

Columbus!

--*Arch Channel includes United Access, Ability Center, Adaptive Driving Access, and Kersey Mobility.

starting on page 27 and be sure to

Once the data has been organized on the back end, all those who participated will be able to log into the NMEDA Business Intelligence Portal and compare your data to that of the other respondents...” found on page 38.

And…(fingers crossed)…see you in

**The NMEDA Board of Directors has 13 total positions: 10 Dealers, two Industry (one component manufacturer, one structural manufacturer), and one Allied Health Professional. *** That’s a Calvin & Hobbes reference. ****Strong on the footnotes this time, huh?

So—lots going on! That’s it for this column, but keep an eye out for the

Get Social with NMEDA

Apr-Jun 2021

19

INDUSTRY ADVISOR

Optional Equipment Added by Alterers

By Harry Baergen – Autoregs Consulting NMEDA CRP COORDINATOR Harry Baergen was previously the Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program or import into the United States,

OEM releases a new model year of

any motor vehicle or motor vehicle

a given platform, the conversion

If you have any questions about the

equipment manufactured on or after

company must complete and submit

contents of this article, or about

the date an applicable motor vehicle

the “Vehicle Model Year Update” form

the NMEDA CRP, contact Harry

safety standard prescribed under

(CRP-F08) for all conversions they

Baergen at 778.888.2210.

this chapter takes effect unless the

intend to continue to sell and state

vehicle or equipment complies with

if there are any design changes that

the standard and is covered by a

affect compliance and/or require

certification issued under section

additional testing.” For example,

30115 of this title.”

where the OEM offers a new engine

Title 49, USC Chapter 301 section

configuration or an optional engine

(CRP) Coordinator for NMEDA.

T

he NMEDA Compliance Review Program (CRP) received an unforeseen question recently

about optional equipment added to a vehicle by an alterer—specifically; does optional equipment have to be certified to federal standards?

Many alterers of adaptive vehicles are offering optional equipment in addition to the basic conversion,

30102 (a) (7) (B) defines “motor vehicle equipment” as, “any similar part or component manufactured or sold for replacement or improvement

configuration the alterer will have to determine, together with the OEM, whether or not the vehicle with the conversion needs to be retested and

of a system, part or component, or as

certified.

an accessory or addition to a motor

Since 1966, all options offered by

vehicle.”

manufacturers (OEM) are covered

the question came as somewhat of a

“

(invitation for review) form states

example, where an OEM offers

surprise, especially since the answer

that, “All options offered by the

additional seating in a van as an

seems obvious.

manufacturer with regards to seating

option, it is the legal responsibility of

systems, seat belts, floor cutout

that manufacturer to test the optional

areas and the location of wheelchair

seating for F/CMVSS 207/210 seat

restraints must be provided.”

and seat belt anchorages and certify

for sale, introduce or deliver for

Section VI B1 of the NMEDA QAP –

the van with the additional seating

introduction in interstate commerce,

104 2021 edition states, “when the

such as seating, that was not offered by the OEM in the original vehicle.

Some of these options are even added after the converted vehicle model has been tested, certified, CRP reviewed, and posted. Adding options has been common practice in the adaptive industry for many years, so

Title 49, USC Chapter 301 section 30102 states, “… a person may not manufacture for sale, sell, offer

20

NMEDA Circuit Breaker

Does optional equipment have to be certified to federal standards?”

The NMEDA vehicle description

under the vehicle certification. For

even if the additional seating is just

offered as an option. This also applies

226 “ejection mitigation” before a

that an alterer should make careful

to alterers. Where an alterer offers

statement of compliance label is

considerations to ensure that

optional seating in a conversion van

affixed to the vehicle, but the vehicle

prototype vehicles are tested with all

it is the alterer’s responsibility to test

with the option will not likely have to

testing applicable to options included,

and certify the additional seating even

be tested by the alterer, because the

even if an option is not planned to be

if it just offered as an option.

option is tested and etched by the

offered until a future date.

This also means that where an OEM

component supplier. However, where

Therefore, in answer to the prevailing

or an alterer decides to offer an option after the original prototype testing is finished, the vehicle model will have to be tested (if necessary) and certified again, together with the option, to any federal standards that apply to the option, or, to any federal standards that might apply to changes in the vehicle caused by the afterthought option.

an alterer decides to offer a trailer

“

hitch receiver after the vehicle has

question, all optional equipment

...all optional equipment installed in a new vehicle by manufacturers and alterers must be tested and/or certified to meet applicable federal motor vehicle safety standards.”

been crash tested for F/CMVSS 301

installed in a new vehicle by

For example, in the case of adding

“fuel system integrity” without the

manufacturers and alterers must

an afterthought window or sunroof

hitch receiver, the vehicle may have to

be tested and/or certified to meet

option an alterer would have to

be retested for C/FMVSS 301 rear with

applicable federal motor vehicle

ensure that the option meets the

the hitch receiver installed. These may

safety standards.

requirements of F/CMVSS 205

seem like two innocuous examples,

“glazing materials” or F/CMVSS

but they are intended to demonstrate

---

MGA Research Corporation

Discover the MGA Advantage

FMVSS 207/210 &SAE J2249

Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.

Test with the Best: We are proud to serve the industry for over thirty years.

| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com Apr-Jun 2021|

21

MEMBER NOTICE

Managing Multiple Tech Trainees? We Can Help If you need to access technician training reports and/or need to view records of QAP or NCT training, we can help!

One of the many benefits of our new Member Portal is that we can provide you access to reports that are created specifically for your organization.

For example, in these reports, you can access technician training records, as well as view expiration dates. These training records will be updated in real time.

If you would like further information about the member portal or how to set up the reports, please contact us at learning@nmeda.org.

22

NMEDA Circuit Breaker

EDUCATION & TRAINING REPORT

My Rose-Colored Glasses

by Amy Lane NMEDA DIRECTOR OF EDUCATION & TRAINING

I

t’s been more than a year since this global pandemic has changed our lives in so many ways. As I

Comprehensive Automotive Mobility Solutions (CAMS) Regional, full day workshop

contact me at learning@nmeda.org to discuss plans for this fall or early 2022.

write this, I feel a sense of optimism,

These highly-rated workshops are

in part due to the growing number

designed to educate your local

Lunch & Learns

of vaccinated persons, and revisions

influencers about the auto-mobility

The Lunch & Learns are hosted by the

to state-specific and CDC guidelines.

industry and where they should

NMEDA dealer and are designed as

There is no doubt that we are still

refer when seeking solutions for

a live, in-person session. NMEDA has

running in this COVID marathon, but

their clients. These workshops are

two prepared educational courses for

I feel as though we are getting closer

sponsored by the host NMEDA dealer

you and your healthcare professionals:

“

Comprehensive Automotive Mobility

live and on-line events. If you have

with at least two manufacturer

Wheelchair Transportation

any questions about these offerings,

sponsors. NMEDA has regional course

Assessments (CWTA), each of which

please contact me at learning@

instructors that are trained and ready

can be presented in the Lunch &

nmeda.org.

to present the content. Although

Learn format. Remember that the

this is geared toward the healthcare

dealer-presenter must undergo

to the finish line. Even if we enter a 4th wave of this pandemic, health and safety protocols like handwashing, mask-wearing, and social distancing will get us back on track, back to everyday activities we enjoy, and back to live, in-person education and training events.

I know, it’s been a while since we’ve done any of those educational events,

Solutions (CAMS) and Conducting

...the NMEDA Conference. I fondly remember the expo hall networking, the in-person education sessions, and the general lack of paranoia related to a highly contagious virus. Good times.”

so here’s a brief overview of both

Manufacturer Service School

practitioner, invited attendees can

a training program if planning on

We are anxious to resume these

include allied health students, local

offering CEUs/educational contact

popular training programs at some

vocational rehab program personnel,

hours. Pre-COVID we would

point, hopefully later this year. There

and even driver licensing agency

encourage a sponsored lunch for the

is an interest and even a few options

employees. As an approved provider,

invited attendee; however, this may

for host sites. As soon as travel bans

NMEDA offers free continuing

need to be reconsidered or modified

are lifted, we look forward to planning

education units/contact hours to case

pending current health restrictions

a service school. Be on the lookout

managers, OTs, CDRSs, and in some

and guidelines.

for announcements on dates and

states, PTs. If you would like to host

locations.

a CAMS event in the future, please

24

NMEDA Circuit Breaker

NMEDA On-line Courses for Allied Health Professionals If your influencers are not ready to come into your businesses due to health-related concerns, an alternative is to share a link to NMEDA’s on-line education library (www.nmeda.org/education/ahp).

There are three courses for your allied health colleagues to view (CAMS, Advocating Automobility Mobility for your Clients, and Conducting Wheelchair Transportation Assessments). When you share the link, be sure to include your contact information and a follow up plan to address any questions and/or extend an invitation to visit your facility at a later date. Many health care professionals appreciate your business brochures, handouts, and

www.NMEDA.org/education

business cards so that they can share with their clients.

NMEDA Webinar Archives If you are not ready to travel, don’t forget as part of your member benefits, you can access on-demand webinars posted on the NMEDA website (www.nmeda.org/education/ webinar-archive). These include last summer’s “NMEDA Dealer Finance Training” and more recently, January’s “Hindsight 2020: Lessons Learned

requirements. Check out our website

Marketing. Nowhere else will you

and member portal for details on

find a conference with a combination

how to register for NMEDA Certified

of all industry-related participants,

Technician (NCT) certification and

relevant information, exhibitors,

NCT recertification information. As a

networking, and education and

reminder, once registered, you have

training opportunities. This is looking

unlimited access to the content for 60

to be one of the best events ever.

days.

2021 NMEDA Annual Conference The highly anticipated NMEDA Annual

& A New Way Forward” panel

Conference, held in conjunction with

discussion.

the ADED Annual Conference and

Dealer Sales and Technician Training NMEDA continues to offer training opportunities to our dealer members, sales professionals and most importantly training for technicians, all located under the education tab on the NMEDA website. These are exclusive to dealer members and many are required to fulfill QAP

the first ever Auto Mobility Expo, is something you don’t want to miss.

This in-person conference extends from September 18–20 and will offer

I’m encouraged and optimistic that we will be able to meet again in September. Although Columbus, Ohio is not the #1 top tourist destination in 2021 (or likely any other year), it’s going to be on top of my list. I can’t wait to see you there too. Until we meet again, I wish you all a safe and wonderful spring and summer.

---

educational sessions for our NMEDA members Sunday, September 19, 2021. There will be three distinct learning tracks focusing on Dealership Management, Innovation & Technology, and Dealer Sales &

Apr-Jun 2021

25

Every Hero Needs a Sidekick

P ERSONA L WH E E L CHAIR DOCKING SYSTE M

More options, more features and more brackets than any other docking system on the market.

Learn more at: qstraint.com/qlk-150

Thank YOU: the BEAST OF BRACKETS

ANTHONY MERCADO MOBILITY SPECIALIST @ Q’STRAINT

Meet all the Securement Heroes

THREE EVENTS. ONE CITY.

the

C L The long-awaited co-location of the ADED & NMEDA conferences (affectionately referred to as the “Colo,”) is coming to Columbus, Ohio this September. An umbrella term for three events being held concurrently—the ADED Annual Conference, the NMEDA Annual Conference, and the first-ever Auto Mobility Expo—the Colo will be THE industry event of the year. Want to learn more? We dare you to turn the page....

COLUMBUS, OH SEPTEMBER 18-20

COLUMBUS, OH | SEPTEMBER 18-20

COLUMBUS, OH SEPTEMBER 17-21

GETTING BETTER EVERY DAY Four Learning Tracks Technician Training

Dealership Management

Dealer Sales & Marketing

Innovation & Technology GET CERTIFIED WITH BRAUN OR VMI

COLUMBUS, OH SEPTEMBER 18-20

Registr Registraation Opens May 5th!

3rd!

SCHEDULE OF EVENTS

Saturday, Sept 18th

Sunday, Sept 19th

Monday, Sept 20th

8:00 am–12:00 pm Vehicle Move-In 12:00 pm–4:00 pm Exhibitor Setup 5:00 pm–6:00 pm Opening General Session 6:00 pm–9:00 pm Expo Grand Opening

8:00 am–10:10 am All Learning Tracks 10:15 am–2:00 pm Expo 2:00 pm–4:10 pm All Learning Tracks 4:20 pm–5:20 pm Day 2 General Session 5:30 pm–6:30 pm General Session with ADED 6:30 pm Open Evening

8:30 am–11:30 am 11:30 am–12:30 pm 12:30 pm–2:00 pm 6:00 pm–7:00 pm 7:00 pm–9:00 pm

Expo Dealer’s Open Forum Closing General Session Auction Fundraiser & Reception with ADED Awards Banquet

FEATURED GENERAL SESSIONS “Leadership Lessons Learned” Nick Gutwein

Join us for arguably the most anticipated NMEDA general session in years as Nick shares his thoughts about leadership and the vastly different challenges he has faced over the years. The embodiment of a true leader, Nick will remind you that real strength doesn’t come from power and money, but from compassion and humility.

“The Power of Purpose” Roy Spence

Roy and his partners built GSD&M into a marketing, advertising, and idea machine. Flying with Herb Kelleher, founder of Southwest Airlines. Riding with Sam Walton, founder of Walmart. Driving with BMW and the PGA Tour. Plowing with John Deere. Defending freedom with the United States Air Force. Roy is a businessman with a passion for the power of purpose.

Apr-Jun 2021

2

S U N DAY, Fixed Ops: Maximizing Your Shop’s Potential

The Dollars & Sense of Your Business

Join one of the most respected operators in the business, Dan Walsh, as he takes you inside his shop to share some of the tips, tricks and insights that have boosted his profitability—and made him the envy of the auto mobility industry.

You know the old mantra, “If you want to be successful, surround yourself with people smarter than you?” Step into this session and consider yourself surrounded.

Learn about what financials matter most, and what you can do start doing immediately to improve your bottom line.

Dan Walsh Bussani Mobility

MODERATOR

Charlie Lincoln Tempe Mobility

Direct Sellers Don’t Own the Internet: How to Get Your Share

Mark Roberts OTB Solutions

S E P T E

Sick of losing sales to direct sellers? Learn how to fight back. Internet marketing is a vital part of every dealer’s strategy, and the pandemic just reinforced that point. This session will offer concrete action items you can put into place right away to level the playing field and take back your share.

PANELISTS

Tim Barone, VMI Chad Blake, Ablility Center Gerhard Schmidt, Schmidt Business Consultants

Want to Close More Customers?

Deal Structure is the Key This advanced session will dive deep into financing, showing how to accurately evaluate your buyer’s credit early on and structure better deals for lender approval.

Learn how to take the client out of the market and close the deal on approved credit payments.

Juan Callazo MobilityWorks

QAPx vs. DocuTrack: What’s Right for You QAPx, the digital solution for administering QAP, is rolling out nationwide to NMEDA members in 2021. But DocuTrack is also approved for the administration of QAP. Come listen to the pros and cons of each solution and figure out what’s best for your store.

Paul Musso Adaptive Driving Alliance

TBD

E M B E R

1 9 ,

2 0 2 1

Growing the Commercial Side of the House

Mark Minatel Dennis Summers Driverge Vehicle Innovations

Sure, there’s opportunity there, but there are also questions: what type of investment is required to consistently win commercial business? What products make the most sense in your market? Margins? Sales cycles? Gotchas? Listen, learn and ask your own questions during this unique session dedicated to the commercial side of the business.

Managing Adaptive Mobility RIsk: Past, Present & Future

John Kazanchy Specialty Vehicle Consulting Chris Woods Fortress Partners

Knocking Down Silos: Dealership Synergy in a Digital World

How to Win Friends & Influence the Influenceers: A Fresh Perspective

The pandemic had a silver lining: dealers were forced to embrace unfamiliar digital solutions. This session will look at real-life dealer implementation, plus dive into ways these solutions can create new synergies between sales and service to increase profits.

Aaron Gardner Cassy Churchill Justin Riendeau BraunAbility

MODERATOR

Mike Savicki Afterburner Communications

Our wildly popular Influencers panel is back, this time with a twist: the unique perspective of mobility professionals in chairs. Discover how to establish real connections with your local influencers, create trusted relationships and drive more organic, repeat business to your store.

PANELISTS

Paul Erway, Superior Van & Mobility Brent Key, Adaptive Driving Ryan Green, United Access

Why Aren’t We Doing That?

The Low-Hanging Fruit of Digital Marketing

Pimp My RIde: Accessible Self-Driving Vehicles

Dr. Rory Cooper Human Engineering Research Laboratories (HERL), University of Pittsburgh

This presentation will focus on three main liability segments for Adaptive Mobility dealers to include product liability, passenger safety, and auto procedures.

We will explore the significant risks of the past that have been mitigated by product, policy and industry changes; the current driving forces in premium costs; and how to address these issues for the future.

The inestimable Dr. Cooper is back, and here to give you the inside scoop from Pitt’s Human Engineering Resources Laboratory. Learn about little-known advances in vehicle autonomy, user priorities and how designers are enhancing the entire trip experience.

Dave Lemmon Dealer OMG

Your customers are on Facebook and Instagram every day. Discover the three ads and audiences every store should be running to succeed. PLUS: Google My Business is the strongest marketing channel introduced in the last decade, and it is 100% free. Learn how to make it work for you.

NMEDA 2021 CONFERENCE REGISTRATION September 18–20, 2021 | Columbus, OH

Registration also available online at www.NMEDAAnnualConference.com Company: ____________________________________________________ Contact: __________________________________ Address: _______________________________________________________________________ City: ____________________ State/Prov: ____ Zip/Postal: _________ Phone: ________________________ Email: __________________________________ EARLY BIRD REGISTRATION DISCOUNTS AVAILABLE THROUGH AUGUST 2, 2021

Earlybird/Regular

DEALER

TECH

ALLIED HEALTH PROFESSIONAL*

EDU/GOV/NON-PROFIT*

Member

$545/$600

$380

$195

$195

2nd

$475/$525

3-8

$395/$435

9+

$315/$350

New Member

$345/$380

Non-Member

$845/$930

$710

$195

$195

SINGLE DAY PASS: (Sat/Sun/Mon) $300 (member) $600 (non-member)

CODES

1 2d 5

Dealer

2a

Tech - Braun MSE

Tech - VMI & Evo

2e

Tech Evo Only

|

BANQUET ONLY: $75 (Monday Night)

2b 3

Tech - VMI Training

2c

Allied Health Professional

4

Tech - Braun & Evo Edu/Gov/Non-Profit

Single Day Pass Codes: SAT / SUN / MON

Banquet Only

ATTENDEES __________________________________

____

Name

Code

__________________________________ Email

T-Shirt Size:

$______ Cost

YES NO Awards Banquet?

Men’s Cut

S

M

L

XL

XXL

Women’s Cut

S

M

L

XL

XXL

__________________________________

____

$______

Name

Code

__________________________________ Email

T-Shirt Size:

Cost

YES NO Awards Banquet?

Men’s Cut

S

M

L

XL

XXL

Women’s Cut

S

M

L

XL

XXL

__________________________________

____

Name

Code

__________________________________

Cost

YES NO Awards Banquet?

Email

T-Shirt Size:

$______

Men’s Cut

S

M

L

XL

XXL

Women’s Cut

S

M

L

XL

XXL

__________________________________

____

$______

Name

Code

__________________________________

YES NO Awards Banquet?

Email

T-Shirt Size:

Cost

Men’s Cut

S

M

L

XL

XXL

Women’s Cut

S

M

L

XL

XXL

NOTES/COMMENTS/SPECIAL NEEDS:

* CEUs not offered. Individuals seeking contact hours must register for the ADED conference.

PROVIDE CARD DETAILS OR MAIL REGISTRATION AND CHECK TO NMEDA BY SEPTEMBER 9, 2021

Payment Method: o Check

o Credit Card

Total Amount: ____________________

Card #:________________________________________________ V-Code: ___________________

Exp. Date:__________

Company and/or Name on Card: ___________________________________________________________________________ Billing Address: _________________________________________________________________________________________ NO REFUNDS FOR NO-SHOWS OR CANCELLATIONS AFTER SEPTEMBER 9

30

Register online at www.NMEDAAnnualConference.com or remit to: NMEDA Circuit Breaker NMEDA, 3327 W. Bearss Ave., Tampa, FL 33618 • fax 813.962.8970 • e-mail conference@nmeda.org

TO OUR CURRENT EXPO SPONSORS AND EXHIBITORS

THANK YOU!

Bever Mobility Products — Brandl Mobility Finance — Collebuilt Systems — DealerTeam Driver Rehabilitation Institute — General Motors Corporation — Joysteer — PSA Insurance — RADCO

Exhibit & Sponsorship Opportunities are Still Available! www.AutoMobilityExpo.com

Apr-Jun 2021

31

SPONSORSHIP OPPORTUNITIES

Presenting Sponsor

Night Cap

Joint General Session Sponsor

$25,000

$10,000

$10,000

One sponsorship to rule them all. There is no bigger opportunity to place your company in front of every ADED & NMEDA attendee than to be the presenting sponsor. You will be showcased as such pre- and post-conferences as well as during the event.

Want to be popular? Try handing out 400 free drink tickets at your booth for the wrap party to follow the Awards Dinners at the Big Bar on Two inside the host hotel, which will be decked out with your branding.

Guests will be provided a free drink of their choice and you’ll be the host with the most.

Become the exclusive sponsor for the only ADED/NMEDA joint general session for the entire event. This opportunity includes a 2–3 minute speaking opportunity in front of ADED and NMEDA’s combined attendees as well as a seat drop for all individuals attending the session.

NMEDA Keynote Address

ADED Keynote Address

Elevator Cling

$7,500

$7,500

Opportunity to address attendees for 2–3 minutes at the NMEDA Opening General Session and introduce our Keynote speaker.

This sponsorship also includes a seat drop for all individuals attending the NMEDA Opening General Session.

Opportunity to address attendees for 2-3 minutes at the ADED opening general session and introduce our keynote speaker.

This sponsorship also includes a seat drop for all individuals attending the ADED Opening General Session.

Exclusive opportunity to showcase your company on the interior doors of all elevators at the Hyatt Regency Columbus host hotel for the duration of the event.

Welcome Bags

Insulated Water Bottles

Automatic Traffic

$7,500

$7,000

$6,500

Get your company on the back of every ADED and NMEDA attendee. No cheap totes here, we protect your brand with a quality backpack.

Why? To give you continued brand exposure long after the event! You’re welcome.

Protecting your brand with premium, insulated water bottles (no plastic junk) provided to each ADED and NMEDA attendee, branded with your company logo.

You will host six $500 cash giveaways, plus the $1,000 Passport drawing right in your booth, with all the fanfare we can muster—and they must be present to win!

$7,500

le

ab ail v 2A

Room Drop $6,500 Deliver your promotional information right under the door of each attendee’s room at the Hyatt Regency Columbus with your own custom envelope and inserts.

Lanyard

Clipboards

$5,000

$5,000 The evaluator’s best friend. Custom branded clipboard with your logo on it for all ADED and NMEDA attendees. The perfect item to help with training on the road and during behind the wheel evaluations.

Put your brand directly around the neck and in view of every ADED and NMEDA attendee at the events.

INTERESTED? GREAT—CONTACT US TODAY! 32

www.AutoMobilityExpo.com • phone 813.264.2697 • e-mail conference@nmeda.org NMEDA Circuit Breaker

SPONSORSHIP OPPORTUNITIES le

b ila va A 2

Education Session Sponsor

Sanitizer Sponsor

Jumbo Conference Wall Cling

$5,000

$4,500

$4,500

Hand sanitizer is here to stay. Custom brand hand sanitizer stations that will be scattered throughout the convention center. You will have 20 stations in total that will be strategically placed within the expo hall and all education areas.

Is the large conference wall cling not big enough? We have got you covered. With 144 square feet in a custom branded wall cling, the attendees will not be able to miss this.

This exclusive sponsorship lets you custom brand all 10 reader boards outside of every ADED and NMEDA education session throughout the entire event in addition to including your logo right next to the course names.

le

5

Hotel Key Cards

Massive 8’ Quad Sign

Mask Sponsor

$4,000

$4,000

$3,500

Brand every hotel key card with your custom design for all ADED, NMEDA and Expo attendees staying at the Hyatt Regency Columbus.

There will be no escaping your branding with this four-sided beast. Each side is 8’x3’, positioned in high traffic areas in the convention center.

Want to promote your company and protect your clients? This sponsor will be able to place their logo directly on a mask that will be included in all the welcome bags for the attendees.

e

bl

ila

va 3A

ab ail Av

Large Conference Wall Cling

Schedule Cards

$2,500

$2,500

Place your company directly in the path of the attendees as they make their way through the convention center with 48 square feet of custom branded real estate.

Put your company logo right on the schedule card given to all ADED and NMEDA attendees. Stay top of mind as the attendees look to figure out where they are supposed to be next.

Add-On Items - $750 each Available exclusively as an add-on for our sponsors and exhibitors.

Bag Insert

Program Ad

Provide us with your promotional piece, and we’ll stuff it in there.

Single page ad in on-site Program Books for all ADED and NMEDA attendees.

INTERESTED? GREAT—CONTACT US TODAY! www.AutoMobilityExpo.com • phone 813.264.2697 • e-mail conference@nmeda.org Apr-Jun 2021

33

GUEST FEATURE

DIY Digital Marketing for Dealers

By Dave Lemmon BUSINESS DEVELOPMENT LEAD, DEALER OMG

NMEDA Conference Speaker Innovation & Technology Track Social media advertising has become

purchase, you want to make them

one of the most powerful tools any

aware of you and your brand now.

’ve spent the past several years

vehicle dealer can use, but it remains

Facebook also allows you to upload

really focused on helping smaller,

one of the most opaque to the layman

your own customer data, which you

independent used car stores

when it comes to running successful

can segment to market according

understand and implement basic

campaigns. It is critical to know:

to time since purchase, vehicles

digital marketing strategies. I was

1.

purchased, and build your customer

I

originally concerned about how well this would translate to Mobility Equipment Dealers, and NMEDA in particular. After I had an opportunity

Who to talk to,

2. What message is effective, and 3. What engagement to expect from shoppers.

retention numbers by 20-30% with a campaign to keep you front of mind with the people who already know and trust you most...your customers.

to speak at length with Danny

There are three critical audiences

Finally, with a small amount of script

Langfield, it became clear that many

on Facebook and Instagram that

installed on your website, you can not

of the dealers in NMEDA are faced

every dealer should be addressing:

only market to everyone who visits

with the same challenges as the used

Brand Discovery, Your Clients, and

your website...but you can market

car lots that were my clients.

Low Funnel Website Visitors. Since

to them based on the behavior

With the hundreds of vendors in the

2005, social media has taken over

they exhibit there. The inventory

vehicle marketing space, almost all of

in screen share and brand discovery

they viewed can be shown to them

them are focused on franchise, new

for shoppers, surpassing traditional

again, if they were looking at finance

car stores. Their tools or programs

TV and other advertising channels.

options, if they were looking at certain

are designed with them in mind, their

People are on their Facebook pages

products like seating solutions, you

pricing is often out of reach because

hours a day, and scroll an average

can create messaging to address that

they are priced with co-op programs

of 300 feet per day in content. This

specific need to them for weeks after

and OEM compliance concerns and,

is the perfect opportunity to put

they visited. With just a few hundred

as a result, many mobility dealers (like

your message in front of them and

dollars, you can make a real impact

used car dealers) are left to fend for

help them discover who you are as a

on your website and showroom traffic

themselves. Luckily, there are some

dealer.

using these techniques.

easy to implement, DIY methods to

With the number of interests and

In 2014, Google released the Google

begin seeing a lot of success with

groups within Facebook, you can

My Business (GMB) platform. This

digital marketing without spending

easily refine your target to people that

was a build on to the Google Maps

tens of thousands of dollars (much of

have an interest in what you’re selling.

functionality, allowing business

that in waste).

Regardless of how far they are from

owners to build a micro site of

34

NMEDA Circuit Breaker

information that would be attached

answer them in specific and broad

but actually “long tail” search phrases.

to their map listing and usually the

terms because the text in those Q&As

For example, “Van with a wheelchair

first organic search result for people

will become data that drives search

for sale”. Now, an expensive campaign

looking to find your business. In a

results as well.

would try and make several of those

single place, your store will have a

The best part? Other than the fact this

words keywords to drive more traffic,

clickable phone number, a map to your location, the aggregate of all your reviews, and (and this is the one dealers miss too often) a ton of content that you can create and upload for free. Photos and videos of your business, your interactions with customers, promotions and sales events you are running and even simple holiday messages can be used to update your GMB listing multiple times per week and that content will drive your organic search placement for people not just looking for your specific business, but for a business like yours.

If you haven’t claimed your GMB page, start today. The process is simple, you fill out the information on Google and they will send a postcard to your location with a code so you can “claim” the address. Once complete, it is time to make sure you fill out all pertinent information about your store. The more complete your profile, the more success you will experience.

When customers ask questions,

is 100% free, the dashboard for GMB provides you comprehensive results of your work. You’ll know how many visitors got directions, called your store, clicked to your website, and engaged with your content and have a real picture of the impact your efforts

but if you only bid on that exact phrase, you would see less clicks and spend less money...but get remarkably qualified shoppers. Find 5 to 10 of those and you have the beginning of a strong paid search campaign for a fraction of what most vendors would

have made.

charge.

Finally, the other Google product that

The other important thing to do is

most people struggle with is paid search. Dealers spend no money on it and miss opportunities...and dealers spend tens of thousands on it and waste most of it. I’ve spent hundreds of hours learning how to most effectively market paid search, and there are lots of extremely advanced strategies that are worth exploring.

There is also a very approachable way to start running it yourself and see some results on a very small spend.

The first thing to understand, paid search only costs you money when people click. This means, we can use a very small budget and target detailed searches that will have low results in clicks...but be extremely likely to fit our customer profile and be actively in market for a mobility vehicle.

Think about the 5 or 10 phrases that one of your customers would be most likely to search if they were

make your own business name a negative keyword. If I have “Dave’s Mobility Vehicles” as my store name, when someone searches for that two things can happen. One, they organically find my GMB listing or two, they find a paid search ad for my store and click on it. One is free and comprehensive with a huge toolset to interact with my business and the other costs me money for a less robust listing. By making your business name a negative keyword, you don’t cannibalize your organic efforts with your paid search efforts.

This is a foundation for your digital marketing program, easily customizable and scale-able. You won’t have to invest thousands with vendors who aren’t built to service your industry, but will still drive more leads, website traffic, and ultimately sales for your store. There are many more techniques like these, and with more time this Fall, I will be able to provide visuals and walkthroughs of how to implement these and others.

Hope to see you at the NMEDA Conference in Columbus, Ohio in

looking for what

September!

you sell. Not words,

---

Apr-Jun 2021

35

Another product advancement from the company that introduced retractors & revolutionized the mobility industry.

NEW Generation of Protektor Series, Wheelchair Securement.

SPRING 2021

AMF-Bruns of America 877-506-3770 www.amfbrunsamerica.com est 1958

AROUND THE INDUSTRY Driverge Acquires NorCal Van Driverge Vehicle Innovations recently announced that it has acquired NorCal Van Conversions. According to a press release, the acquisition for Driverge will provide enhanced manufacturing, product offerings, and distribution in support of the western United States.

“We are excited to welcome NorCal Van Conversions’ customers and team to the Driverge family. This acquisition is very dynamic for Driverge. While improving our geographic footprint, the acquisition grows us in so many areas, from team, to product, to capability.” said Driverge President Mark Minatel. He added, “Our companies share customer-focused missions for delivering solutions to an incredible and supportive client base. This is a powerful combination that strengthens our abilities to drive leading innovation and value for our clients.”

Ability Center Launches Community “Family First Program” You may recall a photo that went viral about a year ago, of a young boy staring in awe at a Target sign featuring a boy in a wheelchair, just like him. Ability Center in Phoenix helped this local boy have a fun-filled birthday weekend by coordinating with local amusement companies and providing a wheelchair accessible van to help the family get around.

The effort was such a success that Ability Center was inspired to start the “Family First Program” that aims to help other community members, young and old, have a weekend of fun.

“Oftentimes, people in wheelchairs get left behind by the family for family outings because there’s no room in the car.

Sometimes that’s the child, sometimes that’s mom or dad, an uncle or brother or sister. So it’s not just for little kids,” said Lenny Ovadia, General Manager at Ability Center. “Nobody should ever be left out, it’s all about inclusion.”

MobilityWorks Acquires New Location According to a recent press release, MobilityWorks has added it’s 94th location with the acquisition of Jay Hatfield Mobility’s Lee Summit, MO store. MobilityWorks now operates in 32 states.

“Adding the Lee’s Summit location to our organization offers an exciting opportunity to strengthen and expand our service offering in the state of Kansas,” said Eric Mansfield, Chief Operating Officer/President of MobilityWorks. “We look forward to the addition of the talented team members and the opportunity to serve the wheelchair community in the Kansas City area.”

Ilderton Conversions Helps Two Families Gain Driving Independence Earlier this month, Ilderton Conversions helped two families gain driving independence through a partnership with All Things Possible, a local charitable organization that helps raise money for wheelchair-accessible vans and specialized medical equipment for families in need.

Eight-year old Gracey Kelson and thirteen-year-old Jaysen Drum both have cerebral palsy and ride wheelchairs to get around. The NMEDA member dealership was able to provide each family with a BraunAbility van to make transportation a bit easier.

Superior Van to Expand Locations According to a recent press release, Superior Van & Mobility announced they will be opening a new store in the Ann Arbor, MI area in late 2021. This recent decision will expand Superior Van and Mobility to seventeen markets and adds Michigan to the list of locations in Indiana, Kentucky, Tennessee, Louisiana, Alabama, Arkansas, Nebraska, and Florida.

Apr-Jun 2021

37

QAP STRAIGHT TALK

IS HERE

by Chuck Hardy NMEDA DIRECTOR OF QUALITY & COMPLIANCE

D

ear dealers, your QAP vaccine

In this article I want to answer several

is now available, and it’s

What does QAPx do?

questions you may have about QAPx:

QAPx does everything NMEDA

called ‘QAPx’.

Imagine a world where label logs, label reporting, and completing label reporting forms were a thing of the past. Where the quality assurance

• What is QAPx? • What does QAPx do?

• What are the benefits of using QAPx?

program was administered through

• How much does QAPx cost?

a cloud-based web application,

• Where can I get QAPx?

not on spreadsheets, paper forms, and clipboards. And where all the company, customer, and vehicle data needed for a job could just be entered once, and it would populate automatically to all your required forms.

Well, you can quit imagining, QAPx is here!

QAPx is the application NMEDA

“

requires for QAP compliance, documentation-wise, meaning: • All QAP jobs are entered into QAPx; • All QAP documentation is completed using QAPx; and • The audit firm uses QAPx on the back-end, so you don’t have to

Simply put, QAPx is a better way to administer QAP. It increases shop efficiency.”

What is QAPx?

be bothered to help collect and

Simply put, QAPx is a web-based

send in any required pre-audit

members have been waiting for. It

application you will use to administer

documentation—nothing!

does all of this, and much, much more.

QAP.

38

NMEDA Circuit Breaker

More specifically QAPx will: • Help you complete all required QAP documents for your new ‘electronic’ customer file like weight analysis, make inoperative, out-of-area servicing, final inspection, and vehicle delivery • Maintain a copy of all your technician training certificates • Maintain all vehicle and modification information • Be a place for you to store copies of your tool calibration certificates, insurance certificates, QC manual, wiring diagrams, drivers licenses, DRS reports,

efficiency by eliminating duplication

what data is required and what

unnecessary forms or paperwork from

data is optional.

your workflow; it creates a platform for greatly streamlining the annual audit process; and it increases the accuracy and consistency of your shop’s QAP submissions.

What are the benefits of using QAPx? Now let’s talk about some of the specific dealer benefits of QAPx: • QAPx has a simple, modern, and friendly interface anyone can understand.

• QAPx is an intuitive system that

statements, and any other

essentially walks you through the

‘customer file’ documentation you

QAP process from work order

like

entry to vehicle delivery.

QAPx is accessed by logging into

• You enter information once, all

a website from any computer or

other like-named fields across the

smart device that is connected to the

QAP platform will auto-populate,

internet and will:

no more repetition and putting

• Track user information based on log in credentials • Use the touch-screen ability on tablets or devices to quickly complete forms like inspection checklists with the touch of your

• The QAPx website will show you

of data entry; it eliminates any

the same information on multiple documents.

• QAPx has a VIN decoder to make

• QAPx has a built-in full-featured weight analysis tool that assures you are capturing all required weights and has auto-calculated fields with intelligence that take the guess work out of knowing if any critical weight parameters are exceeded. You will get a warning message pop-up any time a weight rating is exceeded, and the tool will let you know when you have to place a reduction in load carry capacity label, or if you need to document the weight on the make inoperative form.

• The system includes ‘smart search’ dropdowns to allow you to quickly select previous entries.

• QAPx has pre-populated dropdown menus. For example, all common equipment manufacturers and vehicle converters are already in the system for you to pick from. All

inputting vehicle information easy

of this information is transferred

and accurate.

automatically to any other form that uses it so you don’t have to

hand • Provide barcoded forms for intelligent document uploads when customer signatures are required • Maintain an ‘electronic’ customer file so that all your required QAP documents are easily accessible by you and the auditor Simply put, QAPx is a better way to administer QAP. It increases shop

Apr-Jun 2021

39

type the same vehicle, customer,

means up to your first full year will be

longer will there be questions about

and company information in over

free.

what is required for QAP compliance.

and over on different forms.

• In addition to built-in help, QAPx

time and money you save by not

also comes with a live-person call

having to keep a label log, or sending

center and desktop support. You

in monthly reports, by not having

will not be left on your own; you

to complete forms, not having to

have customer support for any

duplicate information, and not having

questions you may have. Simply

to send in anything ahead of the

call, email, or create a support

audit will more than pay for the small

ticket to resolve any issues.

monthly cost for the maintenance of

• And for the finale, I saved this special nugget for you… You will no longer need to complete label logs or submit any monthly label summaries to RADCO, and you will no longer need to manually complete the Label Report Forms! The label reporting data is automatically completed based on the equipment you listed on the work order, and because the label data is maintained in the software database, you no longer have to submit any reports of any kind to RADCO—those days are over! This alone should save you significant time.

How much does QAPx cost?

As you would expect, an investment of this magnitude in our Quality Assurance Program required significant resources and generates substantial ongoing expenses. But QAPx is actually more affordable than you might think.

The cost is just $49 per month for each individual location. However, the NMEDA board of directors recently passed a motion directing the association to cover all dealer costs for QAPx through May 1, 2022. That

40

Overall, we think you will find the

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QAPx.

“

No longer will you have to complete label logs. No longer will you have to send reports to RADCO. No longer will you have to send in a document package ahead of your QAP Audit. No longer will you have to put the same basic information on forms over and over again. QAPx does it all. QAPx will not only streamline and save you a lot of time, but it will also assure you are completing all the required QAP information. QAPx is what we have

...the NMEDA Board of Directors recently passed a motion directing the association to cover all dealer costs for QAPx through May 1, 2022.”

Where can I get QAPx?

been waiting for and we are happy to

QAPx will be rolling out to all QAP

finally put it into your hands!

accredited locations over the next six months, beginning in May 2021.

As per the NMEDA board, all QAP accredited locations will be required to be on QAPx (or Docutrack**) no later than November 1, 2021.

A maximum of 30 stores will be allowed to onboard per month, so we are asking each individual location to sign up for its preferred onboarding month via the NMEDA Member Portal.

After onboarding, when your store has been set up in the QAPx system, you will be provided in-depth training and all the ongoing customer service and technical support you will need for a smooth transition.

In conclusion Well, there you have it, the longawaited QAPx is finally here. No

--**Docutrack software by ADA has been approved for QAP administration. QAP accredited locations are required to use either QAPx or Docutrack.

MEMBER NOTICE

New Board Member Spotlight: Eva Richardville

by Katie McDonald NMEDA DIRECTOR OF COMMUNICATIONS & SOCIAL

Eva Richardville, OTR, ATP, CAPS, was sworn in as the Allied Health Professional Representative to the 2021 NMEDA Board of Directors at the March BOD Meeting. NMEDA enthusiastically welcomes Eva to the board and wants to formally introduce her to anyone who does not know her already. Below please find our BOD version of “5 Questions With...”

1. Tell us a little about you/ your background.

in NMEDA to better understand the

the same as having hands-on access

processes that contribute to ongoing

to see how things actually work.

I am an occupational therapist with

quality standards that benefit our

23 years of experience working in a

clients.

variety of settings, including assistive

4. As a NMEDA and ADED member, what are your thoughts on the upcoming co-located conferences in September?

private practice meeting the mobility

3. As an OTR, ATP, CAPS, and CDRS, what benefits/ negatives do you see in some of the virtual offerings related to auto mobility that have come about as a result of the COVID-19 pandemic?

needs of clients in Indiana and

As with all businesses traditionally

surrounding states. I have served on

conducted in-person, the auto

the ADED Board, ADED Certification

mobility industry is no exception.

co-chair, Midwest ADED Chapter

We have all been challenged with

officer and have actively participated

protecting those most vulnerable

in a variety of professional

due to the COVID pandemic and

committees. I am blessed to work

virtual interactions have become a

with a talented staff who also share

necessary alternative to engagement

in my passion for client-centered

in meetings, collaboration with

services to meet the auto mobility

colleagues and sometimes our clients.

5. Any other thoughts/things you’d like to share with our members?

needs of our clients.

Virtual offerings have shown to be

I look forward to representing

a compromise with the benefit of

the allied health professionals’

discovering a more cost-effective

perspective on auto mobility issues

way to meet to discuss staffing and

and welcome the opportunity to serve

industry trends, and how we will

NMEDA membership.

collectively meet our respective

---

technology, wheelchair seating & positioning and home modification.

I am certified in the field of driver rehabilitation and aging-in-place and have worked the last 18 years in

2. Why were you interested in joining the NMEDA BOD? I have been a NMEDA member since becoming a CDRS and enjoy the collaboration with local and regional mobility equipment dealers. I love to learn about assistive technology and decided to more actively participate

I am very excited! Especially for those who are new to the business who will benefit from the best of both organizations through continuing education applicable to the CDRS, and the wonderful benefit of an exhibit hall stocked full of manufacturer products that will allow active engagement all in one place and time.

client needs but at the cost of some trade-offs. However learning about new products virtually and how those changes will impact our clients is not

Apr-Jun 2021

41

QAP DASHBOARD

QAP DASHBOARD AVERAGE FINDINGS PER AUDIT April 2020–March 2021

1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

TOP 5 AUDIT FINDINGS April 2020–March 2021 NCT Missing/Expired

53

Calibration Overdue

40

QC Manual Needs Update

33

QAP Contact Training Incomplete Manufacturer Training Missing

27 9

AUDIT FINDING SEVERITY April 2020–March 2021 Major 6%

Successful Audit 35%

Minor 14%

Opportunity for Improvement 45%

42

NMEDA Circuit Breaker

DASHBOARD QAPQAP DASHBOARD TOTAL QAP DEALERS IN GOOD STANDING Quarterly: March 2020–March 2021 325 324 323 322 321 320 319 318 317 316 315

324

321 320 319 318

Mar-20

Jun-20

Sep-20

Dec-20

Mar-21

NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: March 2020–March 2021 Applications 9 8 7 6 5 4 3 2 1 0

Accreditations

8

5

Mar-20

5

4 2

2

Jun-20

Sep-20

Dealers with No Audit Findings Ability Center - Las Vegas, NV Ability Center - Phoenix, AZ Ability Center - Santa Rosa, CA Adaptive Driving Access - McAllen, TX Andy's Mobility & Lift Services - Laredo, TX FastServ Medical - Bossier, LA J's Mobility Unlimited Inc. - Flowood, MS MobilityWorks - Albany, NY MobilityWorks - Alexandria, VA MobilityWorks - Fort Worth, TX MobilityWorks - Huntsville, AL MobilityWorks - Pasadena, CA MobilityWorks - Sacramento, CA Open Road Mobility - Amarillo, TX Total Mobility Services Inc - Frederick, MD

3 1

1

Dec-20

2

Mar-21

Newly Accredited Dealers High Tech Mobility LLC - Hueytown, AL MobilityWorks - Houston, TX

Apr-Jun 2021

43

CANADA PRESIDENT’S MESSAGE

A Common Mission

By David Parton — Mobility in Motion PRESIDENT, NMEDA CANADA

A

s we go past the anniversary

as my staff are declared essential,

date of the COVID-19

keeping all of us from infection

Pandemic, I wonder what

has required a change as we both

a difference quality makes.

Our clients looking for accessible vehicles are likewise subject to a wide

our world will look if the day comes

disinfect and refuse to be placed in

when we can declare victory over

harms way.

this plague.

Product lines and companies that

the right choice, being educated to

I recall a strategic planning session

have been regular suppliers, have

understand what is recommended

which we undertook to lay out

dropped entire product lines and

and why, is just too critical. There

the goals and directions for our

shrunk their offerings to the point I

is no way I want to tell them to go

association. I have never ceased

wonder if they will remain viable.

and make a mistake, come, and see

Customer choice is under attack,

me when you are ready for the right

to be appreciative of the various members of the Board of Directors.

There is a very personal commitment and dedication to our industry, to maintaining a level of service, and a physical presence serving each community. This commitment is strong as we laid out ways to ensure quality outcomes and to address the needs of clients who are challenged in life.

Bricks and Mortar cannot be traded for online searches and call centers or Chat Rooms. Long distance service relationships are more than just challenging.

That said, many of us have had to

range of challenges. Funds are always tight, and the needs are great. Making

products that should be medical-

equipment.

grade are now appearing in Amazon

How do we tell the world about our

or mass merchant outlets. Medical-

association, about our standards,

grade meaning tested and assembled

about our Quality Assurance

with safety in mind. Welds that wrap

Program? Here in Canada, we struggle

around the entire circumference of

to even be heard at times. We keep

the tube, not just the front edge.

trying and always will as we reach out

Quality has a cost and a price. When

to various government bodies and

“

How do we tell the world about our association, about our standards, about our Quality Assurance Program?”

the lowest price is all that matters,

associations. We talk about updating

no longer go to the grocery store,

clients are not getting quality.

the standards to wheelchair restraints,

choosing to have contactless delivery

At one time I was a dealer for a

there is a ton of information from

to my driveway. I have my parents

quality line of grounds keeping

living in my home and they have

equipment. I came to tell many

barely ventured out since returning

people to come and see me when

home from Florida in March of 2020.

they were looking for their second

Protecting them from contact with

piece of equipment. After they

COVID-19 has been a mission. Even

learned all the reasons why and what

change our ways and patterns. I often

44

NMEDA Circuit Breaker

various sources identifying the needs and availability of solutions. This year has placed so many roadblocks in our way. Plans to speak and present at the CCMTA annual meeting has now been delayed for yet another year as face to face cannot happen. All

good things in time, I keep reminding myself. David Hubbard says it is a marathon, not just a sprint.

the standards of MQAP.

hope I can go back to shopping in

Manufacturers who sell online and

the grocery store and my fresh fruit

direct to market, may offer cost

and meat has been chosen by me and

I wrote this letter to a government

savings, but they will never replace

approved by my eyes.

affiliated association.

a bricks and mortar operation

I believe in our associated mission;

staffed by a dedicated group of

I appreciate the volunteers who

It is my privilege to introduce to you the National Mobility Equipment Dealers Association of Canada (NMEDA). We are an organization of automotive mobility dealers, equipment manufacturers and health care professionals dedicated to providing safe and reliable transportation solutions for all people with disabilities. Their safety and that of the general public is our first and foremost goal.

Our membership maintains the highest industry standards through the NMEDA Guidelines and the Quality Assurance Program (QAP) rules. Adhering to these regulations ensures that all modifications provided by NMEDA member mobility dealers either meet or exceed the Canadian Motor Vehicle Safety Standards. By upholding these high-quality standards through annual member audits,

“

As we work with our sister organization, ADED. Let’s be reminded that the organizational structure of ADED finds its roots in the same wording and documentation as NMEDA. We stand together or we all fall.”

individuals who have made a personal

give their time and energy to this

commitment to attend to the needs

association. I appreciate that big and

as discovered through the process of

small dealers alike, stand together

exploring the needs for today with

with common mission.

an understanding of and an eye to tomorrow. Remote selling ignores the need for support and troubleshooting.

The sweetness of savings is soon replaced by the bitterness of no support.

we are able to continue elevating

Never has there been a business

performance levels to reliably meet

which has a greater need to focus

consumers’ transportation needs in

on Needs Satisfaction Selling. We

the safest manner possible.

need to help our clients identify the

As we work with our sister organization, ADED. Let’s be reminded that the organizational structure of ADED finds its roots in the same wording and documentation as NMEDA. We stand together or we all fall.

Our equipment manufacturers likewise stand with us and stand by

Be safe, and let’s remember, we bring a lot to the table. Let’s value our industry enough to protect it and ensure it continues to keep a common goal and mission, the safety of our clients and the public at large.

---

needs and direct them to where that need will be filled. This is not to sell what is not needed, but to sell what is very much needed. Focus on details, understand disease and aging process, look to the future as well as today.

I hope that when things turn around, that our bricks and mortar members are still very much here and alive. I

Apr-Jun 2021

45

Mobility

Way

By Mike Savicki — Afterburner Communications NMEDA CONSULTANT

“It’s What I Do...”

Brian Muscarella’s new road to adventure.

S

peaking with Charlotte’s Brian

clients up and down the East Coast—

driver’s side, disassemble and stow his

Muscarella, it’s hard to imagine

was comfortable being on the move

chair, then hit the road. It was at that

that there was once a time that

would be an understatement. Travel,

moment his world changed.

he was intimidated by driving with

rental cars, and living a mobile lifestyle

hand controls. But for those first six

was just what he did.

months after his highly rare, C7 level,

“I basically spent the first nine years of

feathering the brake,” Brian shares. “I

my marriage home only on weekends,”

was afraid that driving after my injury

he tells me by phone while visiting his

wouldn’t be the same so, looking

95-year-old father in Florida.

back, I blocked it out for too long.”

Since Brian did not feel comfortable

In the 10 years since that first solo

behind the wheel, he did what most

road trip, life on the road in a vehicle

executive minded types might do, he

packed with everything from everyday

spinal stroke at age 53, he certainly was. Yes, even as he was learning to do so much in life all over again, and adding the new dimension of adaptive sports, he didn’t think he could drive.

To put it in perspective, to say the former managing director of New York Life—who was used to no less than 120 flights and 160 to 170 nights a year in a hotel room while serving

needs with willing drivers, confirmed

wheelchair rugby arsenal fills his

and confirmed again, and set off on a

days. We discuss a handful of trips

new path. The system worked at first

he makes each winter and spring to

but when the time came

Florida for sports and family, trips to

to head to a wheelchair

and from Wichita, Kansas, for national

rugby tournament in

handcycle events, and daily trips to

Atlanta, and his wife,

volunteer with no less than a handful

Carol, could not check

of local and national non-profit

her box, Brian made

organizations

electronic hand controls (to keep the area below the steering column clear for positioning his legs) in his Hyundai Santa Fe SUV. He learned from friends how to transfer in the

NMEDA Circuit Breaker

gas, I was afraid of learning and

made a spreadsheet that paired his ride wheelchairs and handcycles to

the decision to install

46

“Truth be told I wasn’t afraid of the

“It’s what I do,” he exclaims.

After shifting from his last executive position, Brian is a fundraiser, a peer mentor, a multi-sport athlete, and a non-profit volunteer. In addition to duties as the president of Villanova’s Alumni Association Charlotte Chapter, he advises their Office of Disability,

coordinates their student LEVEL

been on. With this new direction came

Service Program, and serves on the

new stimulus, new activities, new

University Board of Directors. He has

opportunities, and I’d like to think it is

also become a strong advocate for

for the better.

the disabled and got involved with

“And driving is one of the freedoms

the Adaptive Sports and Adventures Program (ASAP) at Atrium Health Carolinas Rehabilitation.

I encourage people to pursue as soon after their injuries as possible.

It’s easier than you think. No need to

Speaking of ASAP, Brian is a regular

panic, you are every bit as in control

participant in their annual three-day,

as other drivers,” he adds. “I can’t

180 mile “CYCLE TO THE SEA” fund

believe I was intimidated.”

(and awareness) raising cycling/

If you are wondering, after driving the

handcycling adventure from Charlotte to North Myrtle Beach. In the last nine years, he has raised nearly $280,000 to fund community programs for the

Santa Fe “into the ground” a few years ago, Brian installed only a new set of

Brian’s van loaded down with all the necessities for a roadtrip and rugby tournament.

hand controls in a new 2017 Chrysler Pacifica. He prefers transferring in

and say ‘What sports do they do?’ and

the driver’s side and disassembling

‘Do they know my Poppy?’”

And 20 years to the day after

then stowing his chair instead of

Muscarella first finished the New York

using a ramp and lowered floor so he

As to what might come next, Brian is

City Marathon on foot (he finished

can keep (and often fold down) the

four consecutively), he did it again in

middle row of seats for transporting

2017, this time riding a handcycle.

his fully assembled handcycle and

“It was pretty surreal,” he says of the

storing gear within reach.

2017 race. “Getting on a bus on Park

“I looked at a variety of different types

Avenue at five in the morning was an

of vehicles, but the Pacifica gives

ordeal. When I ran in ‘97 twenty-seven

me the most options for bringing all

thousand ran it, too, and in 2017 there

my equipment and also transporting

were fifty thousand. (It was) massive.

people,” Brian explains.

The first mile up the bridge was just

His new vehicle also has a dedicated

disabled.

like I remembered it from twenty years ago. (It was) eerily quiet, just the sound of people running back then and now the sound of people cranking their cycles.”

Before we finish our call and Brian heads off first to spend time with his father then handcycle near the Suncoast Parkway, he shares a few more thoughts.

seat for his (now) seven-year-old granddaughter, whom he drives not just to daycare and outings but also to see him compete.

“There was a time when she was born that I didn’t think I could hold her but that changed and now, with her seeing me being active and involved in the day-to-day, we are changing the mindset of a

“Looking back, my injury was very

generation,” Brian says. “Kids

difficult at first, my job and my

and grandkids aren’t going

life was how I defined myself,” he

to look at the wheelchair and

explains. “So I focused my energy on

stare at us and think we are

recovery and redefining myself, always

different, they are going to

thinking ‘what can I regain, what can I

look at it all as something

still do?’ My injury put me on a whole

normal. They will look (at our

different path that I would have never

vehicles and our wheelchairs) Photos courtesy of Brian Muscarella

excited.

“Then there’s the possibility of autonomous vehicles,” he interjects, “and all the opportunities and possibilities that will come with them.”

But that’s another story...

---

NMEDA INDUSTRY MEMBERS INDUSTRY ____________________________

Access & Mobility Finance, Inc. 1020 Aileen Street Lafayette, CA 94549 (925) 299-1039 Accessible Vans of America, LLC. 334 Buckington Street St. Peters, MO 63376 (636) 294-1762 ACE Mobility 9850 East 30th Street Indianapolis, IN 46229 (317) 241-2444 Adaptive Driving Alliance 111 Stow Avenue Ste 103 Cuyahoga Falls, OH 44221 (330) 928-7401 Adaptive Mobility Systems, Inc. 2072 N. Bibb Drive Tucker, GA 30084 (770) 674-0776 Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 (866) 641-0419 All Medical, Inc. dba AM Accessibility 1074 Sunset Blvd WestColumbia, SC 29169 (803) 779-2011 AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 (877) 506-3770 Bever Mobility Products 2885 Sanford Ave SW Grandville, MI 49418 (888) 959-6198 Brandl Mobility Finance Services 559 Hwy 10 South St. Cloud, MN 56304 (866) 581-3922 BraunAbility P.O. Box 310 Winamac, IN 46996 (800) 843-5438 Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 (262) 953-5396

48

Creative Carriage Ltd. 6 Ridgeview Street St. George, ON N0E 1N0 (519) 740-4801 Crescent Industries 191 Washington St. Auburn, ME 04210 (207) 777-3500 DealerTeam.com, LLC 2195 Larkspur Ln #203 Redding, CA 96002 (530) 232-3260 Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Suite 300 Richfield, OH 44286 (330) 510-3069 Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 (818) 782-6793 Fiat Chrysler Automobiles 1000 Chrysler Drive Auburn Hills, MI 48326 (800) 255-9877 Fortress Partners 5005 Plainfield Ave NE Suite 400 Grand Rapids, MI 49525 (616) 447-2293 Freedom Motors Inc., division of Savaria 14 Goodmark Place Etobicoke, ON M6W 6R1 (905) 799-5545 General Motors Corporation 100 Renaissance Ctr., Detroit, MI 48265 (313) 667-8682 Harmar Mobility 2075 47th St. Sarasota, FL 34234 (800) 833-0478 Johnson Hand Controls LLC 3960 Locust Grove Rd Columbia, PA 17512 (717) 449-0089 Joysteer USA, Inc. 6624 Clay Avenue SW Grand Rapids, MI 49548 (832) 783-9751 KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 (408) 773-0219

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Mahadev Metal Works & Fabrication Unit 124, 125 - 11071 Bridgeport Rd. Richmond, BC V6X 1T3 (604) 270-3317 Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 (506) 859-8591 Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 (800) 243-4051 Master’s Specialty Vehicles LLC 800 Quick Trip Way Belton, MO 64012 (800) 783-3613 MGA Research Corporation 5000 Warren Road Burlington, WI 53105 (262) 763-2705 Mobility Acceptance Co 1108 E Main St Suite 200 Richmond, VA 23219 (804) 505-4000 Mobility Funding Group, Inc. 2040 Frontage Road South Waite Park, MN 58387 (877) 327-3533 Mobility Innovations 51277 Celeste Dr. Shelby Twp, MI 48315 (586) 843-3816 Motility Software Solutions LLC 851 Trafalgar Ct Suite 160W Maitland, FL 32751 (407) 358-2000 Mobility Store & More 1116 E. Kingsbury Street Seguin, TX 78155 (830) 386-0446 MPower Engineering, Inc. 6175 Melvin Avenue Tarzana, CA 91356 (818) 614-6149 New Life Van Auto & Truck Modification 258 Van Keuren Avenue Pine Bush, NY 12566 (845) 361-1244 PMG Technologies Inc. 100 Du Landais St. Blainville, QC J7C 5C9 (450) 430-7981 Pritchard Auto Group

980 Hwy 18 East Britt, IA 50473 (352) 552-6674 PSA Insurance & Financial Services 11311 McCormick Rd. Hunt Valley, MD 21031 (443) 798-7495 Q’Straint/Sure-Lok 4031 NE 12th Terrace Oakland Park, FL 33334 (954) 986-6665 RADCO, Inc. 18071 Mount Washington St. Unit A Fountain Valley, CA 92708 (562) 272-7231 Royale Mobility LLC 100 Newark Street Haverhill, MA 01832 (978) 374-4530 Sunrise Medical Solutions, Inc PO Box 425 Grayson, GA 30017 (770) 676-7337 Sure Grip Hand Controls 4850 Route 102 Upper Kingsclear, NB E3E 1P8 (506) 363-5289 Tempe Mobility 7975 S. Autoplex Loop Tempe, AZ 85284 (480) 598-2383 TMN 58 Hachermesh St. Haifa, Israel 31000 073-2229222-200 Toyota Motor Sales, USA, Inc 6565 Headquarters Drive Plano, TX 75024 (469) 292-4649 Vantage Mobility International 5202 S. 28th Place.

Phoenix, AZ 85040 (800) 348-8267 Webb Capital Corp.

PO Box 213 Coppell, TX 75019 (800) 886-4926

NEW CERTIFICATION

MASTER TECHNICIAN In recognition of the dedicated service and experience of our NMEDA Certified Technicians (NCT), we are launching a new rank of technician—the Master NCT. To be eligible to apply, candidates must provide: • •

An unexpired NCT Certificate Proof of two cumulative years of full-time employment with a NMEDA dealer member

To qualify for Master NCT, applicants must meet the following requirements within one year of application acceptance: 1. Proof of MSS hands-on training attendance within last two years or proof of completion within one year of Master NCT application acceptance 2. Proof of Braun/VMI/Revability hands-on training attendance within last two years or proof of completion within one year of Master NCT application acceptance 3. Proof of Powered Gas & Brake Secondary School training attendance within last two years or proof of completion within one year of Master NCT application acceptance 4. Proof of four unexpired ASE electives A4 (Suspension and Steering), A5 (Brakes), A6 (Electrical/Electronic systems), and G1 (Automotive Maintenance and Repair) Download an application form at www.NMEDA.com/MasterNCTApp All supporting documentation can be emailed to learning@nmeda.org or faxed to 813.962.8970.

For more details, contact NMEDA at learning@nmeda.org | 813.264.2697

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS ALLIED HEALTH PROFESSIONALS

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ALABAMA Brandon Adamson State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 414-8430 Chris Adkison State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 414-8430 Christopher Andrews State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 917-8432 Jacob Ellison State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 917-8432 Josh Forsman State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 870-5999 Tracey Kennedy State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 870-5999 Cory McClendon State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 917-8432 Craig Rogers State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 414-8430

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Jennifer Rogers State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 414-8430 William Scott State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 414-8430 David Shelnutt State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 870-5999 Cedrick Wallace State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 915-2299 Miika Weiman State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 915-2299 Stephen Williams State of Alabama Dept. of Rehab Services 201 London Parkway Suite 450 Birmingham, AL 35211 (205) 870-5999

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ARIZONA Jennifer Nordine Driving to Independence LLC 1414 W. Broadway #218 Tempe, AZ 85282 (480) 449-3331

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CALIFORNIA Penny M. Anders Sharp Memorial Hospital Rehab 1641 Borana St. San Diego, CA 92111 (858) 565-2437 Lula Capuchino Capuchino Therapy Group 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300

NMEDA Circuit Breaker

Melanie Henry Driver Cognitive Assessment Center, LLC 4450 Black Ave Suite D Pleasanton, CA 94566 (925) 249-5947 Gregory Paquin Gregory J. Paquin 5140 Florence Ave. Unit C Bell, CA 90201 (310) 337-1410

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COLORADO Sarah Davidson Craig Hospital 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117 Barry Doyle Craig Hospital 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218 Tiffany Heck Craig Hospital 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8218 Colleen Knoll Craig Hospital 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218

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FLORIDA Stephen A. Emerson Stephen A. Emerson Inc. 1384 Wainwright Way Ft. Myers, FL 33919 (239) 633-0180 Janet Gardner Grace Adaptive Driving 18908 Adams Country Way Lutz, FL 33559-8222 (813) 417-5801 Judi Hamelburg Advanced Driver Rehabilitation Inc. 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 (305) 770-0747 Eilif L. Olesen Eilif L. Olesen 12700 66 Street North #1128 Largo, FL 33773 (727) 424-7485

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GEORGIA Matt Abisamra Shepherd Center 2020 Peachtree Rd NW Atlanta, GA 30309-1426 (404) 350-7722

Dan Allison Shepherd Center 3837 Montford Dr Chamblee, GA 30341 Lakisha Gray Shepherd Center 2020 Peachtree Rd. NW Atlanta, GA 30309 (404) 350-7720 James Kennedy Shepherd Center 2020 Peachtree Rd. NW Atlanta, GA 30309 (404) 367-1296 Rajesh Pagadala Georgia Vocational Rehabilitation Agency 3586 Riverside Drive Macon, GA 31210 (478) 751-6272

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ILLINOIS Anne Hegberg Marianjoy Rehab Hospital 26W171 Roosevelt Road Wheaton, IL 60187 (630) 909-6080

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INDIANA Mason Campbell Rehabilitation Hospital of Indiana 9531 Valparaiso Court Indianapolis, IN 46268 (317) 879-8940 Kathy Kachanoski Columbus Regional Hospital 1732 Timbercrest Dr. Columbus, IN 47203 (800) 841-4938 Lou Klein Lynlo Enterprises, Inc. 56616 Elk Park Dr. Elkhart, IN 46516 (941) 726-2220 Carin Mitchell Memorial Hospital of Southbend 55400 Timothy Rd New Carlisle, IN 465529671 (574) 647-2202 Eva Richardville Therapeutic Mobility Services, Inc. 311 N. Airport Office Park Ft. Wayne, IN 46285 (260) 417-8399 Russell Schimmell Easterseals Rehabilitation Center 3701 Bellemeade Avenue Evansville, IN 74414 (812) 492-0645

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NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS KENTUCKY MaryFrances Gross On the Road, Again 4805 Hemlock Way Lexington, KY 40514 (619) 607-1142

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LOUISIANA Michael K Shipp MKS Consultants, LLC 1340 Mitcham Orchard Rd Ruston, LA 71270 (318) 245-7361

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MARYLAND Elin Davis American Occupational Therapy Association 6116 Executive Blvd Suite 200 North Bethesda, MD 20852 (800) 729-2682

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MASSACHUSETTS Eugene Blumkin Massachusetts Rehab Commission 600 Washington Street Boston, MA 2211 (617) 204-3721

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MICHIGAN C Kerry Jones The Space Between 26875 Church St. Edwardsburg, MI 49112 (269) 663-0226 Kelby Lloyd Special Driving Services, Inc P.O. Box 241 Okemos, MI 48805 (517) 862-1717 Robert E. Reid Special Driving Services, Inc P.O. Box 241 Okemos, MI 48805 (517) 349-7990

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MISSISSIPPI Nikki Simmons Driving Independence 5225 Crawford Road Hernando, MS 38632 (901) 734-7472

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NEW YORK Nick Albanese Fitzgerald’s Driving School, Inc. 1350 Deer Park Avenue North Babylon, NY 11703 (631) 667-9642

Gail Babirad Rehabilitation Technology Assoc. Inc. PO Box 540 Kinderhook, NY 121060540 (800) 987-2753 Jurgen Babirad Rehabilitation Technology Associates, Inc. PO Box 540 Kinderhook, NY 121060540 (800) 987-2753 Linda Farrell Albany Medical Center 210 Rabie Road Averill Park, NY 12018 (518) 577-4447 John Lorenzetti FLX Driver Rehabilitation, LLC 4144 High Banks Rd. Geneva, NY 14456 (315) 585-9198 Raanan Zidile Tri-Boro Driver Rehabilitation & Mobility Services, Inc. 1642 Coney Island Aveue Brooklyn, NY 11230 (718) 414-2457

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NORTH CAROLINA Cyndee Crompton Genesis Marketing & Agencies dba Genesis Mobility PO Box 448 McLeansville, NC 27301 (336) 697-7841 Mike Edwards North Carolina Division of Vocational Rehabilitation 3533 Windsor Dr Charlotte, NC 28209 Liz Green ADED 200 First Avenue N.W. #505 Hickory, NC 28601 (866) 672-9466

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PENNSYLVANIA Lori Benner Milton S. Hershey Medical Center 30 Hope Drive EC 130 Hershey, PA 17033 (717) 531-7444 Brenda Bennett Transportation Solutions 4202 Peach Street Erie, PA 16509 (814) 833-2301

SOUTH CAROLINA

CANADA

Tom Jackman South Carolina Voc Rehab Technology Program 1410-C Boston Ave. W. Columbia, SC 29170 (803) 896-6080

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Alan B. Simmerson WJBD VA Medical Center 3602 Deerfield Drive Columbia, SC 29204 (803) 776-4000

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TEXAS Karrie Reinecke Audie L. Murphy VA Hospital 7400 Merton Minter Blvd San Antonio, TX 78229 (210) 617-5300 Christine Salinas Strowmatt Rehabilitation Services 10690 Shadow Wood Dr Suite 113 Houston, TX 77043 (713) 722-0667 Chad Strowmatt Strowmatt Rehabilitation Services 11020 Katy Freeway Suite 217 Houston, TX 77043 (713) 722-0667

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WISCONSIN Jim Burmeister The Master’s Driving School W 7366 Flambeau Point Rd Ladysmith, WI 54848 (715) 456-8740 Chelsea Hales The Master’s Driving School W 7366 Flambeau Point Rd Ladysmith, WI 54848 (715) 532-0327

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BRITISH COLUMBIA Larry Bowen Larry Bowen PO Box 78095 Northside RPO Port Coquitlam, BC V3B 4X5 (604) 996-4893 Lisa Kristalovich GF Strong Rehabilitation Centre 4255 Laurel Street Vancouver, BC V52 2G9 (604) 734-1313 Dean Robertson Access Driver Rehab Specialists 3405 W. 31 Ave. Vancouver, NC V6S 1X6 (604) 263-5218 ____________________________

NEW BRUNSWICK Maura DuLong Stan Cassidy Centre for Rehabilitation 800 Priestman St. Fredericton, NB E3B 0C7 (506) 452-5876 ____________________________

ONTARIO Shah Baqar, OT, CDRS CBI Health Group 20 Linsmary Court Markham, ON L6E 1L2 (416) 419-3031 F. Lortie F. Lortie 68 Bloomfield London, ON N6G 1P3 (519) 495-9541 Tamalea Stone Ottawa Hospital 686 Vivera Pl Stittsville, ON K2S 2N1

WYOMING

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Lyndsie Fuller North Platt Physical Therapy PO Box 159 (269) 532-3375

QUEBEC Marie-Eve Barbeau Programme Adaptation Vehicule (SAAQ) 333 boul Jean-Lesage S1-27 Quebec City, QC G1K 8J6 (418) 528-3310 Dana Benoit Constance Lethbridge Rehabilitation Centre 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 (514) 487-1891

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51

NMEDA ALLIED HEALTH PROFESSIONAL MEMBERS Stephanie Bois CISSS des Laurentides / Programme ECAV 100, rue du Chanoine-LionelGroulx Sainte-Therese, QC J7E 5E1 (450) 437-6001 Nathalie Maertens Constance-Lethbridge Rehab Centre 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 (514) 487-1891

JAPAN ____________________________

Etsuo Horikawa Center for motion analysis & mobility development, Saga Univ. Hospital.

5-1-1 Nabeshima Saga City, Japan 8498501 80 3377 2588

Alyssa Merilees Constance-Lethbridge Rehab Centre 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 (514) 487-1891 Kristian Thivierge Centre de Readaptation Constance-Lethbridge 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 (514) 487-1891 Minh-Thy Truong Constance-Lethbridge Rehab Centre 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 (514) 487-1770 ____________________________

SASKATCHEWAN Suzanne Lendvoy SK Health Authority 2180 23rd Avenue Regina, SK S4S 0A5 (306) 766-5968 _____________________________

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NMEDA Circuit Breaker

NMEDA EDU/GOV’T/NON-PROFIT MEMBERS EDU/GOV’T/NONPROFIT ____________________________

Sean Berry Texas A&M Transportation Institute 3135 TAMU College Station, TX 77843 (979) 845-6375 Eric Bradley Texas A&M Transportation Institute 3135 TAMU College Station, TX 77843 (979) 845-7492 Tim Brant Brant’s Driving School 200 First Avenue N.W. #505 Suite 505 Hickory, NC 28601 (877) 395-7011 Lance Bullard Texas Transportation Institute A&M Univ.

3135 TAMU College Station, TX 77843 (979) 845-6153

Patrick Delplancke Transport Canada - Road Safety & Motor Veh. Reg. 330 Sparks St Place De Ville Tower C Ottawa, ON K1A 0N5 (613) 998-2320

Brian McLane Paradigm Solutions 29 Rockefeller Blvd.

Rensselaer, NY 12144 (518) 426-8850

Edwin Stang Disabled Sailing Association 402 Houghton Ct Kelowna, BC V1X 7C7 (250) 859-0816

George Hicks Ingenium Engineering 4345 Teal Road Petersburg, MI 48270 (734) 279-9345

Michel Morency S.A.A.Q 333, boul. Jean-Lesage, C-4-21 C.P. 19600, Succ.

Terminus Quebec City, QC G1K 8J6 (418) 528-3597

Stephen Sundarrao Rehabilitation Engineering & Technology Program 4202 E. Fowler Avenue ENB 118 Tampa, FL 33620 (813) 974-5346

Todd Keanan James A. Haley VA Hospital 13000 Bruce B. Downs.

Blvd.

Tampa, FL 33612 (813) 972-2000

Torrey Morse Connecticut Bureau of Rehabilitation Services 55 Farmington Ave, 12th Fl Hartford, CT 06105 (860) 424-5543

Julius Lee SMCL Foundation & Associates Inc. Adaptive & Multi-services Organization 2910 Seine Street New Orleans, LA 70114 (504) 450-4014

Tina Paff Bicks Driving School 6367 Glenway Ave Cincinnati, OH 45211 (513) 251-2100 James Rose JJ Rose Foundation 5541 E. Grant Road Tuscon, AZ 85712 (520) 204-7958

For informa�on and to become a dealer, contact Randy.

RandyK@clockmobility.com 800.732.5625 Clock Conversions

clockconversions.com

Apr-Jun 2021

53

DATES TO REMEMBER This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

NMEDA Board of Directors Meeting May 20, 2021 June 17, 2021 July 15, 2021

CMSA 2021 Virtual Conference

June 7—10, 2021 Visit www.cmsa.societyconference.com for more information.

Abilities Expo - Chicago

June 25—27, 2021 Visit www.abilities.com/chicago for more information.

NMEDA Annual Conference & Auto Mobility Expo 2021 September 18—20, 2021 in Columbus, OH Visit www.NMEDAAnnualConference.com for more information.

To have your information included in Dates to Remember, please submit at least 12 weeks before the event to katie.mcdonald@nmeda.org.

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NMEDA Circuit Breaker

Apr-Jun 2021

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where you want in life

The BraunAbility Pacifica offers the uncompromised performance you deserve, from the Most Recommended Name in Mobility*

BraunAbility.com *Based on 2016 Dealer Service Technician Study

844.382.8134