October—December 2019

October—December 2019 | Volume 26 Issue 4

Life Moving Forward NMEDA Board Nominations ROI In Action Technology: What’s Next? ...and so much more!

THE NMEDA MAGAZINE

THE BUSINESS OF CARING See pg. 29

QAP Rule Change See pg. 46

NMEDA.org

 

est. 1986

 y’s              

* with EZ Lock App

                            

BL-6290 1 piece base system EZ-8202 2 piece base system *smaller profile *variable heights

MRC-51T

Manual Release Cable (recommended)

        

TOUCHPAD One button with LED lights

VOICE FEEDBACK NOTIFICATION* “READY”

Chair LOCKED

“STOP”

Chair NOT LOCKED

“WARNING”

Lock DEACTIVATED

“CHAIR UNLOCKED” “LOCK RE-ACTIVATED” “SOLENOID MALFUNCTION”

Please Roll Back System Ready Service Required

“PLEASE TURN OFF IGNITION TO UNLOCK CHAIR”

*OPTIONAL FEATURES 2

WHEELCHAIR DOCKING SYSTEM

NMEDA Circuit Breaker

Red - (STOP) wheelchair not locked Yellow - (WARNING) deactivated Green - (READY)wheelchair locked

•

NMEDA CIRCUIT BREAKER

OCT—DEC 2019

THE NMEDA MAGAZINE

President Chad Blake

CEO Danny Langfield

Layout, Editor & Creative Director Katie McDonald

Contributing Writers Harry Baergen Andy Ghillyer Chuck Hardy Bill Koeblitz Danny Langfield Sunjay Nath David Parton Mike Savicki Amy Schoppman James Spellos

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.

VOLUME 26, ISSUE 4

CONTENTS

FEATURES

COLUMNS

23 The Top 10 & Why They Matter

- By Sunjay Nath

8

29 On the Cover

NMEDA Annual Conference

& Expo

36 NMEDA Board Nominations 38 Mobility My Way

- By Mike Savicki

18

Officer’s Message - By Bill Koeblitz CEO’s Message - By Danny Langfield

20 Canada President’s Message - By David Parton

24 Industry Advisor

- By Harry Baergen 46 QAP Straight Talk

- By Chuck Hardy

40 ROI In Action

- By Andy Ghillyer 42 Technology: What’s Next?

- By James Spellos 44 5 Questions With...

- By Amy Schoppman

ALSO

4

Board of Directors

6

Staff Directory

10 Dealer Member Directory

3327 W. Bearss Avenue Tampa, FL 33618

37 Around the Industry

For business office, advertising, and subscriptions:

50 QAP Dashboard 52 Manufacturer Member Directory

Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org

53 Associate Member Directory

Subscription rates for the U.S.A. and Canada: $16.50/four issues.

Back issues are available by calling the NMEDA office.

58 Dates to Remember

All rights are reserved under copyright laws © 2019.

The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

NMEDA MISSION STATEMENT The mission of the National Mobility Equipment Dealers Association is to advocate and establish excellence in providing safe, reliable transportation solutions to enhance accessibility.

Oct—Dec 2019

3

BOARD OF DIRECTORS Chad Blake, President

David Parton, Canadian President

Ability Center 4797 Ruffner Street San Diego, CA 92111 858.541.0552 phone cblake@abilitycenter.com

Mobility in Motion 1710 Bishop Street N., Unit 8 Cambridge, ON N1T 1T2 519.623.9930 phone david@mobilityinmotion.net

Christian Quandt, Vice President

Anne Hegberg, Associate Rep.

Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 860.653.8064 phone christian@advancedwheels.com

Marianjoy Rehab Hospital 26W171 Roosevelt Road Wheaton, IL 60187 630.909.6080 phone anne.hegberg@nm.org

Bill Koeblitz, Secretary MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone bkoeblitz@mobilityworks.com

Jud DeMott, Treasurer Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877.254.5438 phone jud.demott@gmail.com

Gina Lewis, Manufacturer Rep. Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866.641.0419 phone ginalewis@adapt-solutions.ca

Dennis Charvat, Rep. at Large 2 Total Mobility Services 4785 Penn Avenue Boswell, PA 15531 330.888.9941 phone dennis@tmservices.com

Bob Lundin Rep. at Large 3 IMED Mobility 200 East 1st Street Tea, SD 57064 605.498.2200 phone bob@imedmobility.com

Kevin McMahon, Manufacturer Rep.

Eric Mansfield, Rep. at Large 4

BraunAbility P.O. Box 310 Winamac, IN 46996 800.843.5438 phone kevin.mcmahon@braunability.com

MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone eric.mansfield@mobilityworks.com

Sam Cook, Past President Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 502.447.8267 phone scook@superiorvan.com

4

Catherine Martin, Rep. at Large 1 Ilderton Conversions 701 South Main Street High Point, NC 27260 336.841.6100 phone cmartin@ilderton.com

NMEDA Circuit Breaker

MOBILITY

INNOVATIONS

800 488 7688

www.mobilityinnovators.com

The Jimmy by Veigel is a seat belt assist device designed to aid drivers and passengers with buckling and unbuckling the seat belt buckle in an automobile.

The Jimmy’s ergonomic design is light weight and easy to use. Buckling: The ergonomic joystick grip gives you more control to easily engage the buckle.

Un-Buckling: Simply pull back on The Jimmy lever while pressing the release button to effortlessly disengage the buckle. Safety: Pulling back on the lever alone will not disengage the buckle. The release button has been designed to prevent unintended disengagement of the buckle.

Light weight ergonomic design for maximum comfort Safety release button prevents unintended disengagement of the buckle Vehicle specific mounting brackets ensure a safe fit and no damage to your automobile safety belt buckle Specific applications available to fit most vehicles Installation is quick and easy

within minutes

Simply clamp the vehicle specific side brackets to the male side of the buckle Can be removed without damage to the factory belt buckle

Oct—Dec 2019

5

NMEDA STAFF DIRECTORY Danny Langfield CEO danny.langfield@nmeda.org

A Note From The Editor Kristen Clevidence QAP Coordinator kristen.clevidence@nmeda.org

Doris Santiago Cruzado Membership Coordinator doris.cruzado@nmeda.org

This edition of the Circuit Breaker has some special apearances from our 2020 Annual Conference & Expo speakers. Look for our Conference Spotlight graphic to shine some light on these special “sneak peeks� and learn about what you can expect to see at the 2020 conference!

Andy Ghillyer Director of Education & Training andy.ghillyer@nmeda.org

Director of Quality Assurance & Compliance chuck.hardy@nmeda.org

Trevor Jennings

potlight S e

Conferen c

Chuck Hardy

Manager of Communications & Social katie.mcdonald@nmeda.org

Marilyn Myers Meetings & Conferences Manager marilyn.myers@nmeda.org

Amy Schoppman Director of Government Relations amy.schoppman@nmeda.org

6

NMEDA Circuit Breaker

Katie McDonald

trevor.jennings@nmeda.org

Director of Partner Relations

Plug N Play for Sienna and Pacifica Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 Phone: (973) 808-9709 Fax: (973) 808-9713 peter@DriveMasterMobility.com DriveMasterMobility.com

Independent Driving Systems Inc. 580 TC Jester Blvd.

Houston, TX 77007 Phone: (713) 864-1460 Fax: (713) 864-1469 info@IndependentDrivingSystems.com IndependentDrivingSystems.com

Introducing the New GEN-XR and PNP-70!

GEN-XR

PNP-70

The GEN-XR is our easiest to install reduced steering system. The GEN-XR allows for 0-100%, and anywhere in between, reduction to the steering. The steering effort can easily be adjusted on the fly by the dealer and locked in. The GEN-XR is a plug n play installation on the Toyota Sienna and Chrysler Pacifica only needing 3 wires to be soldered (ignition and CAN).

The Plug N Play 70 offers 70 functions for the Pacifica with a simple box that plugs into the OBD-II. The functions are controlled via a tablet. An option is available for Toyota but is not fully plug n play and thus requires tapping a few wires.

Key Features

Key Features

Plug N Play easy installation 0-100% range of reduction (and anywhere in between) Switch over to OEM steering for family members to drive Safety oriented with an advanced backup system Includes phone for adjusting effort and monitoring any errors

Plug N Play easy installation Control HVAC, Windows, Mirrors and more Small form factor

Oct—Dec 2019

7

OFFICER’S MESSAGE

Promoting QAP to Influencers

By Bill Koeblitz — MobilityWorks NMEDA SECRETARY

S

hortly after our Strategic

or accident, and they are paying out

in our missions? They are

Planning session held this

of their own pocket for our services.

trying to provide knowledge

summer, I was exchanging

Many of them look to the relevant

of the best services to their

emails with NMEDA CEO Danny

advocacy groups for advice and

constituents, and we are

Langfield. He and his staff were

assistance in making a decision.

striving to provide the best

To that end, I would like us to

services. It is a match where

planning on assembling and presenting very specific action plans to the board in support of the 17 strategies the board had articulated in the original planning session, and

•

(or members with clients, i.e., AOTA) who would benefit

In my response, I indicated that, in

Quality Assurance Program (QAP) to our influencer partners and working with them to strongly encourage their members/clients to insist on QAP dealers for their auto mobility needs.

Here’s why: The VA is about 20 percent of our business. NMEDA needs to have

understand our respective

Which groups have the largest number of members

feedback on priorities.

dealers comes from promoting our

each other, once we both

these considerations:

Danny had reached out to us for

my mind, the greatest value to the

we should be in support of

approach our influencer partners with

from using a WAV?

“

missions.

•

Based on all of the above, attempt to create some metrics that are able to measure our effectiveness in

What can we do on a national basis, and what can we do locally, to support each other in our missions?”

•

an influence here, as we have in the past. Voc Rehab is perhaps 5 percent, and probably less of our overall business (I recognize these numbers vary from dealer to dealer; I am referring to MobilityWorks specifically). Depending on the state, it can be good business, or not very

For those high-value partners,

leading specific individuals to

we need to understand if

a QAP dealer. This linkage is

there is a way we can work

difficult, but essential for the

with them so that they clearly

effectiveness of the program. I

understand the value of a QAP

would love to see testimonials

dealer to their constituents.

from dealers who are raving

And if they do see the value of

about NMEDA’s success in

a QAP dealer, how can NMEDA

assisting the dealer in their

help them communicate

effectiveness with influencers.

that value to their members/

good business, but regardless, for

clients?

us the volume is not that significant

these initiatives are well underway.

What can we do on a national

Anyone interested in a really granular

remaining 75 percent is made up of

basis, and what can we do

accounting of NMEDA’s interactivity

individuals who have had an illness

locally, to support each other

with our influencer partners can

compared to private pay. The

8

NMEDA Circuit Breaker

•

The good news is that a lot of

and should reach out to staff and

members with CEUs has long

I think the key to the successful

get a copy of the latest Influencer

been a key part of our strategy.

promotion of QAP to our influencer

In my opinion the key to a

partners is to help them understand

Activity Summary. It is essentially what the name implies, a quarterly summary of all the various ways the association has engaged with each influencer, broken down into events,

•

successful IPR strategy for NMEDA is two-fold:

generated by NMEDA

content marketing, social media,

at the national level to

local engagement, and government

significantly increase

relations.

awareness and positive

Kudos to Ability Center’s Monique McGivney and the Industry & Public Relations (IPR) Committee for their great work in overseeing this summary and all of the association’s IPR efforts.

In visiting with Danny, I came to understand that staff sees the work NMEDA does with our influencer partners at the national level as essentially half the battle. The other half is local dealer engagement.

Danny expressed it like this: •

Exert top-down pressure

that NMEDA is a non-profit association; we aren’t trying to sell anyone a product or service so much as deliver a message: QAP is about providing safe, positive outcomes for folks with disabilities.

We have made good progress, but

perception of QAP; and

there is still much work to be done.

Exert bottom-up

---

pressure generated by the local dealers to connect with their local influencers, leveraging the dealer’s status as a NMEDA member to offer CEUs through our all-day CAMS courses, or through CAMS lunch and learns.

Keep in mind we are not the only association trying to get these influencer groups’ members to embrace their

Get Social with NMEDA

value propositions. Many of our partner associations are run by very savvy folks who are highly attuned to the notion that certain trade groups may be looking to leverage a partnership just to drive business to their members, and those folks are not interested in being played like that. How do you combat that attitude?

With real, genuine, two-way partnerships with an emphasis on education. Being a certified education provider to these organizations to provide their

Oct—Dec 2019

9

NMEDA DEALER MEMBERS UNITED STATES

____________________________

ALABAMA Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365 1 Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 (334) 514-6590 1,2,3 MobilityWorks 3747 Pine Lane SE Bessemer, AL 35022 (205) 426-8261 1,3 MobilityWorks 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022 1,3 Phase III Vans Inc 2015 Eastern Blvd Montgomery, AL 36117 (334) 244-1011 1 Sylacauga Handicapped Inc 1304 Talladega Hwy Sylacauga, AL 35150 (256) 249-3717 1,2,3 Team Adaptive Medical Inc 1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088 1,3

____________________________

ARIZONA A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156 1 Ability Center 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1,3 Ability Center 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552 1,3

10

Ability Center 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1,3 United Access 1825 E Germann Road Suite 24 Chandler, AZ 85286 (877) 501-8267 1,2,3 United Access 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (877) 501-8267 1

____________________________

ARKANSAS Mobility Centers of Arkansas LLC 712 Hwy 5 N Benton, AR 72019 (501) 794-3100 1,3 Presidential Conversions 2887 No College, Suite B Fayetteville, AR 72703 (479) 521-8433 1,3 Presidential Conversions 7323 Cock of the Walk Suite B N Little Rock, AR 72113 (501) 725-9070 1 Presidential Conversions East 2500 Commerce Drive Bldg A Suite B Jonesboro, AR 72401 (870) 933-7270 1

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CALIFORNIA Ability Center 2563 N. Fordham Avenue Fresno, CA 93727 (559) 291-2563 1,3 Ability Center 3285 Santa Rosa Avenue Suite A Santa Rosa, CA 95707 (707) 575-6997 1,3 Ability Center 711 S Allen St San Bernardino, CA 92408 (909) 383-3883 1,3

NMEDA Circuit Breaker

Ability Center 2715 Seaboard Ln Long Beach, CA 90805 (562) 634-5962 1,3

MobilityWorks 1822 Embarcadero Avenue Oakland, CA 94606 (234) 542-3022 1

Ability Center 11600 Western Avenue Stanton, CA 90680 (714) 890-8262 1,3

MobilityWorks 325 North Altadena Drive Pasadena, CA 91107 (626) 584-8181 1,3

Ability Center 6550 Freeport Blvd Suite A Sacramento, CA 95822 (916) 392-1196 1,3

MobilityWorks 7239 Indiana Avenue Riverside, CA 92504 (951) 686-3152 1,3

Ability Center 4797 Ruffner Street San Diego, CA 92111 (858) 541-0552 1,3

MobilityWorks 1245 Laurelwood Rd Santa Clara, CA 95054 (888) 473-5402 1,3

Ability Center 3548 Empleo St San Luis Obispo, CA 93401 (805) 549-7996 1,3

MobilityWorks - San Diego 8130 Parkway Drive LaMesa, CA 91942 (619) 474-4072 1

Access Options, Inc. 41545 Albrae St Fremont, CA 94538 (408) 734-5438 1

MobilityWorks of California 890 Cowan Road Suite B Burlingame, CA 94010 (800) 225-7361 1,3

Access Options, Inc. 109 Lee Road Suite D Watsonville, CA 95076 (831) 722-6804 1,2,3

MobilityWorks of California 1300 Nord Avenue Chico, CA 95926 (800) 225-7361 1,3

AERO Mobility 1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600 1,2,3

MobilityWorks of California 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1,3

Driving Specialties of Sacramento 2216 Cemo Circle #A Rancho Cordova, CA 95670 (916) 635-2765 1

MobilityWorks of California 3127 Fite Circle, Suite B Sacramento, CA 95827 (800) 225-7361 1

Economy Medical Lifestyle Mobility 4025 Nelson Ave, Suite B Concord, CA 94520 (925) 671-4800 1 Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1,3 MobilityWorks 1424 S La Cienega Blvd Los Angeles, CA 90035 (310) 432-0700 1,3

MobilityWorks of California 7720 North Sepulveda Blvd Van Nuys, CA 91405 (888) 473-5402 1,3 Modesto Mobility Center Inc 1025 Lone Palm Avenue Suite 5A-B Modesto, CA 95351 (209) 577-1069 1,3 SACVANS Mobility 5821 Florin Perkins Road Sacramento, CA 95828 (916) 381-8267 1

____________________________

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

COLORADO Colorado Fleet & Mobility, dba Mobility of Denver 2311 S Platte River Drive Denver, CO 80223 (844) 289-2635 1

Wheelchair Getaways 32 Stony Hill Rd. Bethel, CT 6801 (203) 790-9998 1

____________________________

DELAWARE

Freedom Mobility Inc. 4750 S Santa Fe Circle 5 Englewood, CO 80110 (720) 722-2680 1,3

MobilityWorks 1010 Contractors Way Bear, DE 19701 (302) 613-7555 1

Frontier Access & Mobility Systems, Inc. 819 E. Mulberry St. Fort Collins, CO 80524 (970) 223-8267 1

True Mobility Inc 773 South DuPont Hwy New Castle, DE 19720 (302) 836-4110 1

Mobility Driven 832 N Crest, Unit B Grand Junction, CO 81506 (970) 712-1435 1 United Access 6285 Corporate Dr Colorado Springs, CO 80919 (877) 501-8267 1 United Access 9500 W 49th Ave Ste C107 Wheat Ridge, CO 80033 (877) 501-8267 1,2,3 United Access 5910 E County Line Rd Highlands Ranch, CO 80126 (877) 501-8267 1,2,3

____________________________

CONNECTICUT Advanced Wheels of Technology, Inc. 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 1,2,3

____________________________

FLORIDA Active Mobility and Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 (772) 465-9600 1,3 Advanced Driving Systems, Inc. 662 Capital Cir NE Tallahassee, FL 32301 (850) 671-2300 1,2,3 Auto Express South 4852 Palm Beach Blvd Fort Myers, FL 33905 (239) 693-4000 1 Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 (727) 539-8119 1 In Motion Mobility LLC 2201 NW 102 Place #1 Doral, FL 33172 (786) 534-2046 1,3

Advanced Wheels of Technology, Inc. 650 Coe Avenue Suite 2 East Haven, CT 06512 (203) 800-8064 1

Kempf Inc 5532 56th Commerce Park Blvd.

Tampa, FL 33610 (813) 630-0409 1,3

CT Mobility/Columbia Ford Inc. 234 Route 6 Columbia, CT 06237 (860) 922-7482 1

Mike Erdman Mobility 4650 US Highway 520 Cocoa, FL 32926 (321) 636-8887 1

MobilityWorks 104 Pitkin Street E. Hartford, CT 06108 (860) 282-8202 1,3

Mobility America 5130 Hwy 98 N Lakeland, FL 33809 (863) 816-1513 1

Mobility Express 4320 US Highway 19 New Port Richey, FL 34652 (727) 849-0262 1

MobilityWorks 364 Destination Daytona Ln Ormond Beach, FL 32137 (386) 586-5495 1,3

Mobility Express Inc 7910 Ulmerton Road Largo, FL 33771 (727) 556-2917 1

MobilityWorks 1505 Capital Circle NW Tallahassee, FL 32303 (850) 224-4383 1

Mobility Transportation Systems 4010 East Hillsborough Avenue Tampa, FL 33610 (813) 246-9116 1,2,3

MobilityWorks 8706D East Broadway Avenue Tampa, FL 33619 (813) 628-4255 1,3

MobilityWorks 20354 US Hwy 27 Clermont, FL 34715 (352) 322-2256 1,3 MobilityWorks 5601 Powerline Road Suite 104 Fort Lauderdale, FL 33309 (954) 974-7028 1 MobilityWorks 12530 Metro Parkway Fort Myers, FL 33966 (239) 275-1900 1 MobilityWorks 2727 St Johns Bluff Road S Jacksonville, FL 32246 (904) 281-0111 1,3 MobilityWorks 1925 10th Ave N Unit 1 Lake Worth, FL 33461 (561) 586-1997 1,3 MobilityWorks 8203 Ulmerton Road Largo, FL 33771 (727) 521-4248 1,3 MobilityWorks 5201 NW 77th Ave Suite 100 Miami, FL 33166 (305) 234-0071 1,3 MobilityWorks 7265 SW 62nd Ave Unit 1 Ocala, FL 34476 (352) 300-1173 1 MobilityWorks 7260 Narcoossee Road Orlando, FL 32822 (407) 674-8778 1,3

Ocean Conversions & Mobility 750 East Sample Road Bldg 1 Suite 3 Pompano Beach, FL 33064 (954) 942-6033 1,2,3 Ocean Conversions of Fort Myers Inc 5751 Zip Drive Ft. Myers, FL 33905 (239) 936-6333 1,2,3 P&A Mobility Enterprises Inc 320 Cortez Road West Bradenton, FL 34207 (941) 739-5596 1 Phase III Mobility 130 Industrial Pkwy Pensacola, FL 32505 (850) 378-8914 1 Piper Medical Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 (305) 940-2030 1,3 Team Adaptive 3618 N Pace Blvd Pensacola, FL 32505 (850) 332-1688 1,3 Team Adaptive 1201 Harrison Ave Panama City, FL 32401 (850) 522-0059 The Mobility Store LLC 915 N Florida Ave Lakeland, FL 33801 (863) 688-3900 1

____________________________

Oct—Dec 2019

11

NMEDA DEALER MEMBERS GEORGIA Adaptive Driving Solutions 3027 Riverwatch Parkway Augusta, GA 30907 (706) 364-2688 1,2,3 Custom Mobility Van & Lift Sales & Svcs. LLC 315 Whitehead Rd Athens, GA 30606 (706) 353-1099 1,3 MobilityWorks 3700 Dekalb Technology Pkwy Atlanta, GA 30340 (470) 427-0696 1,3 MobilityWorks 1255 Kennestone Circle Suite 100 Marietta, GA 30066 (800) 444-9100 1,3 MobilityWorks 3938 Ogeechee Road Savannah, GA 31405 (912) 233-1050 1 Quail Country Customs 731 South Westover Blvd Albany, GA 31707 (229) 432-7258 1 Quail Country Customs Inc 2635 Hwy 247 Connector Byron, GA 31008 (478) 956-1225 1 R & R Van Lift Sales & Service 2130 Sigman Road Conyers, GA 30012 (770) 483-0767 1,2,3

MobilityWorks 9207 N Milwaukee Ave Niles, IL 60714 (847) 673-4300 1,3 MobilityWorks 23855 W Andrew Road Plainfield, IL 60585 (888) 473-5402 1,3 MobilityWorks 155 East North Avenue Villa Park, IL 60181 (888) 473-5402 1,3 Personal Mobility 706 W Bradley Avenue Champaign, IL 61820 (217) 398-1188 1,3 Personal Mobility 7611 N Harker Drive Peoria, IL 62702 (309) 966-3089 1,3 Personal Mobility 2924 N Dirksen Parkway Springfield, IL 62702 (217) 544-2699 1,3 Southern Bus and Mobility 12950 Koch Lane Breese, IL 62230 (618) 526-4131 1,3

____________________________

INDIANA Superior Van & Mobility 3414 Interstate Drive Evansville, IN 47715 (855) 208-5576 1,3

HAWAII

Superior Van & Mobility 13095 Parkside Drive Fishers, IN 46038 (317) 436-6722 1,3

Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 (808) 834-1417 1,3

Superior Van & Mobility 5410 South Madison Ave Indianapolis, IN 46227 (855) 208-5576 1,3

____________________________

Superior Van & Mobility 4246 Meghan Beeler Ct. Suite 1 South Bend, IN 46628 (855) 208-5576 1,3

____________________________

ILLINOIS Alternative Mobility Solutions, Inc. dba AMS Auto 1340 Cobblestone Way Woodstock, IL 60098 (815) 527-7297 1,3

12

NMEDA Circuit Breaker

Superior Van & Mobility 2218 Contractors Drive Fort Wayne, IN 46818 (855) 208-5576 1,3

____________________________

IOWA Mobility Centers of Iowa LLC 3450 SE Miehe Drive Suite 1 Grimes, IA 50111 (515) 986-3010 1,3 Siebert Mobility of Iowa LLC 3554 Dolphin Drive Iowa City, IA 52240 (319) 351-3159 1,3

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KANSAS Banner Mobility Resources Inc. 231 SE 53rd St Ste C Topeka, KS 66609 (785) 235-3070 1 Jay Hatfield Mobility LLC 200 S East Avenue Columbus, KS 66725 (800) 545-4227 1 Jay Hatfield Mobility LLC 11922 East Kellogg Wichita, KS 67207 (620) 429-2636 1 Kansas Truck Mobility 8846 West Monroe Circle Wichita, KS 67209 (316) 722-4291 1 United Access 7921 Bond St Lenexa, KS 66214 (877) 501-8267 1,3

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KENTUCKY Superior Van & Mobility 1180 East New Circle Road Lexington, KY 40505 (855) 208-5576 1,3 Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 (855) 208-5576 1,3

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LOUISIANA Crescent Vans, Inc. 2424 Hickory Ave Metairie, LA 70003 (504) 738-2634 1,3 FastServ Medical Bossier 1329 Driftwood Drive Bossier City, LA 71111 (318) 741-9586 1,3 Fastserv Medical Monroe 112 Summer Lane West Monroe, LA 71291 (318) 396-3366 1,3 Superior Van & Mobility 12329 Industriplex Blvd Baton Rouge, LA 70809 (855) 208-5576 1,3 Superior Van & Mobility 1901 Westbank Expressway Suite 500 Harvey, LA 70058 (855) 208-5576 1

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MAINE Advanced Modifications Inc. 1766 Hammond Street Hermon, ME 04401 (207) 848-8226 1,3 MobilityWorks 32 Lewiston Road Unit 2B Gray, ME 04039 (207) 657-6664 1,3

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MARYLAND Auto Assist Inc 5002 Lehigh Road College Park, MD 20740 (301) 699-2238 1 BEDCO Mobility 6300 Falls Rd Unit 2 Baltimore, MD 21209 (410) 825-1440 1 Koons Ford of Annapolis 2540 Riva Road Annapolis, MD 21401 (410) 224-2100 1,3 MobilityWorks 11409 Maryland Avenue Beltsville, MD 20705 (301) 595-4466 1,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

MobilityWorks 2601 N Rolling Road Windsor, MD 21244 (443) 384-0080 1 Oneness Mobility Services 7701 Penn Belt Drive Forestville, MD 20747 (301) 568-6686 1,2,3 The Customizers, Inc. 14133 Pennsylvania Ave Hagerstown, MD 21742 (301) 797-7727 1 Total Mobility Services Inc 5411 Yukon Court Suite B Frederick, MD 21703 (240) 490-7840 1,3

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MASSACHUSETTS Adaptive Mobility Equipment, Inc. 1551 Fall River Ave Seekonk, MA 02771 (508) 336-2556 1,3 MobilityWorks 57 George Levin Drive N. Attleboro, MA 02760 (508) 643-0605 1,3 MobilityWorks 333 Boston Providence Highway Bldg C Norwood, MA 02062 (781) 278-8885 1,3 MobilityWorks 299 Washington Street Suite H Woburn, MA 01801 (339) 298-5650 1,3

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MICHIGAN Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 (989) 633-6100 1 Clock Mobility 6700 Clay Ave Grand Rapids, MI 49548 (616) 698-9400 1,2,3 Clock Mobility 587 W Blue Star Drive Traverse City, MI 49684 (231) 943-9890 1

Clock Mobility 5540 S Pennsylvania Ave Suite 11 Lansing, MI 48911 (517) 272-4488 1 Creative Mobility Group, Inc. 7740 Clyde Park Ave SW Byron Center, MI 49315 (616) 583-9730 1 Creative Mobility Group, Inc. 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 1,3 Creative Mobility Group, Inc. 33073 Michigan Ave Wayne, MI 48184 (734) 595-4400 MobilityWorks 1604 East 14 Mile Road Madison Heights, MI 48071 (888) 473-5402 1,3 MobilityWorks 8175 Gratiot Road Saginaw, MI 48609 (888) 473-5402 1,3

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MINNESOTA Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy 75 North Moorhead, MN 56560 (218) 233-8681 1 Cummings Mobility 2511 West Hwy 13 Burnsville, MN 55337 (952) 435-8889 1 Cummings Mobility 2940 Rice St. Little Canada, MN 55113 (651) 633-7887 1 Cummings Mobility Conversions & Supply Inc. 6540 Jansen Ave NE Albertville, MN 55301 (763) 497-0103 1,2,3 IMED Mobility Inc 1915 County Road C Roseville, MN 55113 (651) 635-0655 1,2,3

MISSISSIPPI Handicapable Vans Inc 5516 North State Street Jackson, MS 39206 (601) 981-0042 1,2,3 Js Mobility Unlimited Inc 3880 Flowood Drive Flowood, MS 39232 (601) 939-2112 1,2,3 Mobility Systems Inc 2857 Oak Grove Road Hattiesburg, MS 39402 (601) 264-0609 1,2,3 Team Adaptive Inc 978 Tommy Munro Drive Biloxi, MS 39532 (228) 388-5700 1,3 Total Mobility Concepts LLC 1204 South Gloster Street Tupelo, MS 38801 (662) 269-2068 1

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MISSOURI DW Auto & Home Mobility Specialties 1208 N Garth Ave Columbia, MO 65203 (800) 568-2271 1,2,3 Jay Hatfield Mobility LLC 1115 SW Oldham Parkway Lee Summit, MO 64081 (620) 429-2636 1 Southern Bus & Mobility Inc 80 South Highway Drive Valley Park, MO 63088 (636) 825-0700 1 United Access 753 S Kingshighway St Cape Girardeau, MO 63703 (877) 501-8267 1 United Access 618 Jackson St Columbia, MO 65203 (877) 501-8267 1,3 United Access 980 S Highway Dr Fenton, MO 63026 (877) 501-8267 1

United Access 8200 NW 97th Ter Kansas City, MO 64153 (877) 501-8267 1,3 United Access 1389 N Cedarbrook Ave Springfield, MO 65802 (877) 501-8267 1,3 United Access 9389 Natural Bridge Rd St Louis, MO 63134 (877) 501-8267 1,2,3

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NEBRASKA Mobility Centers of Nebraska LLC 4044 S 60th Street Omaha, NE 68117 (402) 991-2555 1,3 Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 (402) 884-3333 1,3 Superior Van & Mobility 11147 Mockingbird Dr. Omaha, NE 68137 (402) 934-7826 1,3 Wheelchair Vans of Kohlls 12739 Q Street Omaha, NE 68137 (402) 895-6812 1

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NEVADA Ability Center - Las Vegas 6001 S Decatur Blvd Suite N Las Vegas, NV 89118 (702) 434-3030 1,3 MobilityWorks 2100 S. Decatur Blvd Las Vegas, NV 89102 (702) 876-9606 1,3

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NEW HAMPSHIRE MobilityWorks 54 Wentworth Avenue Londonderry, NH 03053 (603) 437-4444 1,2,3

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Oct—Dec 2019

13

NMEDA DEALER MEMBERS New England Motor Car Co Inc 13 River Road Hudson, NH 03051 (603) 888-1207 1,3

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NEW JERSEY Brunswick Automotive Professionals 1490 US 1 North North Brunswick, NJ 08902 (732) 545-6300 1,3 Drive-Master 37 Daniel Road West Fairfield, NJ 07004 (973) 808-9709 1,2,3 FTMobility 255 US Highway 46 West Saddle Brook, NJ 07663 (973) 546-1900 1 MobilityWorks 2303 Wallace Blvd Cinnaminson, NJ 08077 (888) 473-5402 1,3 MobilityWorks 5105 New Jersey Route 33 Farmingdale, NJ 07727 (888) 473-5402 1,3 MobilityWorks 211 Woodbridge Ave Highland Park, NJ 08904 (732) 640-5350 1,3 MobilityWorks 1549 Gateway Blvd Woodbury, NJ 08096 (888) 473-5402 1,2,3

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NEW MEXICO United Access 3825 Osuna Rd NE Ste 1 Albuquerque, NM 87109 (877) 501-8267 1,2,3

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NEW YORK Abilities Unlimited of NY, Inc. 90 E Jefryn Blvd Deer Park, NY 11729 (800) 664-8434 1,2,3

14

OHIO

Agor Enterprises Syracuse 1241 Erie Blvd W Syracuse, NY 13204 (315) 510-4272 1

United Access 2211 Erie Blvd E Syracuse, NY 13224 (877) 501-8267 1

Agor Enterprises, Inc 951 Panorama Trail South Rochester, NY 14625 (585) 385-2556 1

NORTH CAROLINA

Columbus Mobility Specialists, LLC 6330 Proprietors Rd Suite C Worthington, OH 43085 (614) 825-8996 1,2,3

Care Solutions 110 B Edney Street Hendersonville, NC 28792 (828) 698-9844 1

Key Mobility Services 1944 US State Route 68 N Xenia, OH 45385 (937) 374-3226 1

Helping Wheels Mobility & Conversions 1078 Tunnel Road Suite F Asheville, NC 28805 (828) 552-3900 1

Marietta Mobility Steves Vans & Accessories Unl 221 Pike Street Marietta, OH 45750 (800) 690-4950 1,2,3

Boulevard Van City 2708 Niagara Falls Blvd Wheatfield, NY 14304 (716) 731-4335 1,3 Bussani Mobility 500 Central Ave Bethpage, NY 11714 (516) 938-5207 1,3

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Bussani Mobility 501 Concord Avenue Mamaroneck, NY 10543 (914) 835-8267 1,3

Ilderton Conversion Company 701 South Main Street High Point, NC 27260 (336) 841-2020 1,2,3

Bussani Mobility Team East, LLC 401 E Middle Country Road Smithtown, NY 11787 (631) 240-4128 1

Ilderton Conversion of Asheville 35 Dogwood Road Asheville, NC 28806 (828) 670-1111 1,3

Fenton Mobility Products Inc. 26 Center Street Randolph, NY 14772 (716) 484-7014 1

Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 (704) 523-2022 1,3

Main Mobility 9580 Main Street Clarence, NY 14031 (716) 759-6811 1,2,3

MobilityWorks 4025 Queen City Drive Charlotte, NC 28208 (704) 399-0900 1,3

MobilityWorks 1892 Central Avenue Suite 25 Albany, NY 12205 (888) 473-5402 1,3

MobilityWorks 4012 Dearborn Place NW Concord, NC 28027 (704) 886-0868 1

MobilityWorks 3560 Sheridan Drive Buffalo, NY 14226 (716) 342-3530 1,3

Stalls Medical Inc dba Adaptive Vans Inc 7980 Chapel Hill Road Suite 101 Cary, NC 27513 (919) 233-0732 1

Tims Trim Inc 25 Bermar Park Rochester, NY 14624 (585) 429-6270 1,2,3

Van Products 2521 Noblin Road Raleigh, NC 27604 (919) 878-7110 1,3

United Access 72 Hinchey Rd Rochester, NY 14624 (877) 501-8267 1

Van Products 394A Green Meadow Drive Wilmington, NC 28405 (910) 793-5661 1

NMEDA Circuit Breaker

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MobilityWorks 810 Moe Drive Akron, OH 44310 (888) 473-5402 1,3 MobilityWorks 12117 Princeton Pike Cincinnati, OH 45246 (888) 473-5402 1,3 MobilityWorks 1020 Laskey Road Toledo, OH 43612 (888) 473-5402 1,3

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OKLAHOMA Handicapped Vehicle Services Unlimited 7215 East 46th Street Tulsa, OK 74145 (918) 622-8400 1 Mobility One Transportation 17520 East Pine Street Tulsa, OK 74116 (918) 437-4488 1 United Access 730 W Hefner Rd Oklahoma City, OK 73114 (877) 501-8267 1,3

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OREGON Ability Center 9740 SW Wilsonville Road Suite 250 Wilsonville, OR 97070 (971) 224-5895 1,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Ability Center - Eugene 3574 Marcola Road Springfield, OR 97477 (541) 726-4001 1,3 R & J Mobility Service LLC 4938 Crater Lake Avenue Medford, OR 97504 (541) 245-4846 1,3 R & J Mobility Services LLC 200 Hawthorne Avenue SE Salem, OR 97301 (503) 838-5520 1,2,3 United Access 4347 NW Yeon Ave Portland, OR 97210 (877) 501-8267 1,2,3 United Access 12905 NE Airport Way Portland, OR 97230 (877) 501-8267 1,3

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Steffy’s Garage Inc dba SGI Mobility 235 W Main Street Leola, PA 17540 (717) 656-6065 1,3 Total Mobility Services 7917 Derry Street Suite 124 Harrisburg, PA 17111 (800) 558-7408 1,3 Total Mobility Services Inc 4785 Penn Avenue Boswell, PA 15531 (814) 629-9935 1,2,3

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PUERTO RICO Equipos Pro Impedidos De P.R., Inc. Carr #1 Int R796 Km 10.4 Bo. Bairoa La 25 Caguas, PR 00725 (787) 746-7667 1,3

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PENNSYLVANIA

SOUTH CAROLINA

Keller Wheelchair Lifts 197 Main Street Luzerne, PA 18709 (570) 288-1004 1,2,3

Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 (843) 576-0414 1,3

Keystone Coach Works 4786 Library Road Bethel Park, PA 15102 (412) 833-1900 1,2,3 MITS Corp 11448 North Main Street Extended Glen Rock, PA 17327 (800) 243-6487 1 MobilityWorks 2200 South 12th St Suite 2210 Allentown, PA 18103 (888) 473-5402 1,2,3 MobilityWorks 1012 Seco Road Monroeville, PA 15146 (888) 473-5402 1,3 MobilityWorks 925 South Trooper Road Norristown, PA 19403 (888) 473-5402 1,2,3 Palmiero Mobility 16165 Conneaut Lake Road Meadville, PA 16335 (814) 336-1061 1

Mobility of Charleston dba Mobility Supercenter 932 Savannah Hwy. Charleston, SC 29407 (843) 225-6760 1 Mobility Supercenter 11816 Hwy 17 Bypass Murrells Inlet, SC 29576 (843) 651-3334 1 MobilityWorks 3624 Fernandina Road Columbia, SC 29210 (803) 828-5754 1 MobilityWorks 563 Woodruff Road Greenville, SC 29607 (864) 293-7171 1

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SOUTH DAKOTA IMED Mobility (Mobility Sales & Rental) 200 East 1st Street Tea, SD 57064 (605) 498-2200 1

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TENNESSEE Apple Independence Mobility 1750 Lee Seminary Road Cookeville, TN 38506 (877) 528-5788 1 MobilityWorks 1325 Mackey Branch Drive Chattanooga, TN 37421 (423) 308-8267 1,3 MobilityWorks 1015 S Water Avenue Gallatin, TN 37066 (651) 451-7373 1 MobilityWorks 173 Industrial Drive Lavergne, TN 37086 (615) 280-5058 1,3 Superior Van & Mobility LLC 10640 Braden Dickey Lane Knoxville, TN 37932 (855) 208-5576 1,3

Adaptive Driving Access McAllen 120 North 20th McAllen, TX 78501 (956) 971-0001 1 Adaptive Driving Access Pasadena 3430 E Sam Houston Parkway S Pasadena, TX 77505 (281) 487-1969 1,2,3 American Lift Aids 2310 Calder Ave Beaumont, TX 77702 (409) 832-3400 1,2,3 American Lift Aids, Inc. 2407 W Southwest Loop 323 Tyler, TX 75701 (903) 581-8844 1,2,3 Lift Aids Inc 1500 Westpark Way Euless, TX 76040 (817) 835-0035 1,2,3

United Access 2165 Hillshire Cir Memphis, TN 38133 (877) 501-8267 1,3

MobilityWorks 239 Commercial Drive Buda, TX 78610 (512) 295-3800 1,3

TEXAS

MobilityWorks 2110 N Beach Ft Worth, TX 76111 (866) 211-8267 1,3

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Access2Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 (903) 592-6760 1,3 Adaptive Driving Access College Station 2214 N Earl Rudder Freeway Bryan, TX 77808 (979) 307-7676 1,3 Adaptive Driving Access Corpus Christi 2201 Gollihar Road Corpus Christi, TX 78415 (361) 852-0922 1 Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 (713) 874-9100 1,2,3

MobilityWorks 4150 Interstate 30 Mesquite, TX 75150 (972) 270-7114 1,3 MobilityWorks 6473 DeZavala Road San Antonio, TX 78249 (210) 697-8884 1,2,3 MobilityWorks 2700 Franklin Avenue Waco, TX 76710 (254) 754-2700 1 MobilityWorks of Texas 16262 IH 35 North Selma, TX 78154 (210) 718-0055 1,3 Open Road Mobility 6669 Canyon Drive Amarillo, TX 79110 (806) 353-2747 1

Oct—Dec 2019

15

NMEDA DEALER MEMBERS Open Road Mobility 7411 82nd Street Lubbock, TX 79424 (806) 771-5873 1,2,3

MITS of VA 2075 W Main Street Waynesboro, VA 22980 (540) 932-7300 1

Texas Mobility Services, LLC dba Texas Adaptive Aids 701 Bearcat Road Unit B Aledo, TX 76087 (817) 394-3914 1,3

Mobility of Norfolk dba Mobility Supercenter 3301 N. Military Hwy. Norfolk, VA 23518 (757) 201-7495 1

United Access 2109 Luna Rd, Ste 200 Carrollton, TX 75006 (877) 501-8267 1,3 United Access 8736 Gateway East, Suite B El Paso, TX 79907 (877) 501-8267 1 United Access 15301 Interstate 35, Suite A Pflugerville, TX 78660 (877) 501-8267 1,3 United Access 2704 Lawing Ln 300 Rowlett, TX 75088 (877) 501-8267 1,2,3

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UTAH United Access 9082 S 300 W Sandy, UT 84070 (877) 501-8267 1

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Mobility Plus Inc of Virginia 763 Union Street Salem, VA 24153 (540) 389-3400 1,3 MobilityWorks 5751 General Washington Drive Alexandria, VA 22312 (234) 542-3022 1 MobilityWorks 6059 Virginia Beach Blvd Norfolk, VA 23502 (757) 455-9889 1,3 MobilityWorks 232 East Belt Blvd Suite 100 Richmond, VA 23224 (804) 233-8267 1,3 PC Industries, Inc. dba Mobility Supercenter 7450 Midlothian Turnpike North Chesterfield, VA 23225 (804) 231-7774 1,2,3

Kersey Mobility LLC 14640 NE 91st Street Suite A Redmond, WA 98052 (425) 406-8484 1 Kersey Mobility Systems Inc 6015 160th Avenue East Sumner, WA 98390 (253) 863-4744 1,2,3

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WISCONSIN A & J Mobility 1330 Mid Valley Drive De Pere, WI 54115 (920) 632-4882 1,3 A & J Mobility 2650 Prospect Drive Eau Claire, WI 54703 (715) 874-6630 1,3 A & J Mobility 4125 Terminal Drive McFarland, WI 53558 (608) 579-1500 1,3 A & J Mobility 3058 Helsan Drive Richfield, WI 53076 (800) 517-1024 1,3 A & J Mobility 333 Washington Street Valders, WI 54245 (920) 775-9333 1,2,3

Priority Honda Hampton dba Priority Mobility 4115 W Mercury Blvd.

Hampton, VA 23666 (757) 838-1252 1

Advantage Mobility & Services LLC dba. GT Mobility – Stevens Point 2833 Stanley Street Stevens Point, WI 54481 (715) 341-2712 1

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WASHINGTON

VIRGINIA

Absolute Mobility Center 21704 87th Ave SE Woodinville, WA 98072 (425) 481-6546 1,3

MobilityWorks N8 W22195 Johnson Drive Ste 130 Waukesha, WI 53186 (888) 473-5402 1,3

VERMONT MobilityWorks 5C David Drive Essex Junction, VT 05452 (802) 878-8640 1,3

Driver Rehabilitation Center of Excellence d/b/a DRCE Mobility Solutions 14101 Parke Long Court Suite E Chantilly, VA 20151 (703) 345-2990 1,3 Independent Lifestyles 4880 South Amherst Hwy Madison Heights, VA 24572 (434) 846-7510 1

16

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Goldenwest Mobility 1815 E Francis Ave Spokane, WA 99208 (509) 484-3842 1,3 Kersey Mobility 7202 Evergreen Way Everett, WA 98203 (425) 353-6563 1,3

NMEDA Circuit Breaker

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WYOMING Frontier Access & Mobility Systems, Inc. 1207 E Pershing Blvd Cheyenne, WY 82001 (307) 637-7663 1

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1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

CANADA

ALBERTA

Medichair Northern BC 849 2nd Avenue Prince George, BC V2L 3A6 (250) 562-8280 1

Accessible Vehicle Solutions Inc. 1231 36 Avenue NE #14 Calgary, AB T2E 6N6 (587) 319-2819 1

Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 (604) 792-2082 1,2,3

ECO Medical 18303 107 Avenue Edmonton, AB T5S 1K4 (780) 483-6232 1,3

Silver Cross Automotive Inc. (Victoria) 204-2657 Wilfert Road Victoria, BC V9B 5Z3 (844) 799-5464 1

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Silver Cross Automotive Inc. (Calgary) 4216 54 Avenue SE, Unit 60 Calgary, AB T2C 2E3 (403) 243-6300 1 Silver Cross Automotive Inc. (Edmonton) 14568-116 Ave. Edmonton, AB T5M 3E9 (844) 799-5464 1

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BRITISH COLUMBIA Advanced Mobility Products 101-8620 Glenlyon Parkway Burnaby, BC V5J 0B6 (604) 293-0002 1 Alliance Mobility Solutions 1075 McCurdy Road Kelowna, BC V1X 2P9 (236) 420-1400 1,3 Alliance Mobility Solutions 12211 Vulcan Way #110 Richmond, BC V6V 1J7 (604) 370-7004 1,3 Can Am Mobility 158 Old Vernon Road Kelowna, BC V1X 4R2 (250) 491-0003 1,3 Island Mediquip Ltd 2258 Dorman Road Nanaimo, BC V9Z 6R4 (250) 824-0390 1 Island Mediquip Ltd 750 Enterprise Crescent Victoria, BC V8Z 6R4 (250) 634-1895 1

Silver Cross Automotive Inc.(Burnaby) 101-8289 North Fraser Way Burnaby, BC V3N 0B9 (844) 799-5464 1

Silver Cross Automotive Inc. (London) 2028 Dundas Street London, ON N5V 1R2 (844) 799-5464 1 Silver Cross Automotive Inc. (Toronto) 14 Goodmark Place Etobicoke, ON M9W 6R1 (844) 799-5464 1 Silver Cross Automotive Inc. (Waterloo) 675A Davenport Road Waterloo, ON N2V 2E2 (844) 799-5464 1,2,3 ____________________________

MANITOBA Northland Home Healthcare Products 865 Bradford Street Winnipeg, MB R3H 0N6 (204) 786-6786 1

Centre d Autonomie 399 Ave De La Friche Dolbeau Mistassini, QC G8L 2T3 (418) 276-8336 1,3

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ONTARIO Conval-Aid/Liftability 2600 Lancaster Road Ottawa, ON K1B 4Z4 (613) 738-2721 1 Courtland Mobility 1355 Artisans Court, Unit B Burlington, ON L7L 5Y2 (800) 354-8138 1,2,3 Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 (519) 453-0480 1,2,3 Mobility in Motion 1710 Bishop Street N, Unit 8 Cambridge, ON N1T 1T2 (519) 623-9930 1 Northend Mobility 301 Aqueduct Street Welland, ON L3C 1C9 (905) 735-5552 1,2 Silver Cross Automotive Inc (Ottawa) 5300 Canotek Road Unit 42 Ottawa, ON K1J 1A4 (844) 799-5464 1

Van Action 2005 Inc 4350 Autoroute 13 Laval, QC H7R 6E9 (800) 668-8705 1,2,3

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SASKATCHEWAN PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 (306) 584-8456 1,3

QUEBEC Adaptation 04 Inc 3025, rue Girard Trois-Rivières, QC G8Z 2M4 (819) 372-0102 1,3

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TVR Technologies Inc 595 Lanaudiere Repentigny, QC J6A 7N1 (888) 919-2555 1,3

Centre de L’auto St-Lambert 145 Damase Breton St-Lambert de Lauzon, QC G0S 2W0 (866) 641-0419 1,3 Eureka Solutions 107-829 J-Ambroise Craig Levis, QC G7A 2N2 (866) 562-2555 1 Eureka Solutions 2755 Montee St Hubert Longueuil, QC J3Y 4H6 (866) 562-2555 1,3 Eureka Solutions 5018 Industrial Blvd Sherbrooke, QC J1R 0P4 (866) 562-2555 1,3 Handi Zone Inc. 9000 Boul Industriel Chambly, QC J3L 4X3 (514) 291-1615 1,3 SMVR 2 Visions Inc 414 Blvd St Germain Ouest Rimouski, QC G5L 3N4 (418) 723-9225 1,3

Oct—Dec 2019

17

CEO’S MESSAGE

Somebody’s Turning the Wrench

By Danny Langfield NMEDA CEO

I

’d like to address this column

So, why do you trust these dealers/

from that misconception as well.

to some of NMEDA’s nearest

installers? Well, I’m willing to bet your

and dearest friends—the Driver

reasons include most (or all) of the

Folks, it just ain’t so.

Rehabilitation Specialists.

You know, one of the most common

following: You believe…

•

The technicians are certified

complaints we hear from DRS/CDRSs

to work on the equipment you

is this:

prescribe

“There just aren’t any NMEDA QAP

•

dealers in my area.”

And the complaint is understandable;

protect the client •

after all, a DRS/CDRS doesn’t have any control over whether there is a qualified installer in his or her area…or does s/he?

I’d like to ask you to try thinking about this dealer/installer thing in a whole new way. Where you, as the DRS/CDRS, don’t have circumstances dictated to you, but you actually exert some influence of your own. Sound intriguing? I hope so. It’s a paradigm change, but it IS do-able…and it all starts with you.

The notion is basically this: Somebody is turning the wrench. What do I mean by that? I mean that the auto adaptive solutions you prescribe are being installed by somebody. There is no magic installation fairy waving a wand to get the equipment into the vehicle; therefore, somebody is turning the wrench. And that somebody is a person or business that you trust— otherwise you would never refer your clients there, right?

18

NMEDA Circuit Breaker

Proper insurance is in place to The facility is ADA compliant and wheelchair friendly

•

QAP is a set of MINIMUM standards that any remotely responsible installer should already be adhering to anyway.

You may get pushback from some: “Why do I have to be QAP? I do good work, I don’t need some certificate…”

Those folks need some educating on what YOU need. As a professional, you are charged with ensuring the

Complete records of work

safety of your clients, and you abide

performed are maintained

by ADED’s Best Practices Guidelines.

for traceability and future

You need to KNOW, not hope, that the

maintenance

installers you refer your clients to are

Pretty basic, no? Well it just so

up to snuff.

happens that those are some of the

So, exactly what does the non-QAP

core elements NMEDA requires for the

installer expect you to do? Come

Quality Assurance Program (QAP)!

to their location and personally

Coincidence? I think not.

verify that their technicians are

“

These folks need some educating on what YOU need...you need to KNOW, not hope, that the installers you refer your clients to are up to snuff.”

So, why are some folks not QAP? One

certified to work on the products

of the issues we find all too often is

you prescribe? Dig through their file

that dealers/installers have it in their

cabinets and verify their insurance

head that QAP is some monumental

policies? Check their tool calibration

undertaking that only the major dealer

while you’re there? Those do not

groups of the world could possibly

seem like reasonable expectations

achieve. Some DRS/CDRSs may suffer

to me. You are a busy professional,

and the idea that you rely upon the

teachers…the list goes on and on.

up and commit to safety. The message

QAP accreditation—a nationally

No accreditation, no job. At NMEDA,

is simple: “If you want to keep doing

recognized, third-party program to

we believe that if you are unwilling

installations for me, then you need to

verify your installers are maintaining

to step up to a minimum level of

be QAP.”

very basic standards—well, that

commitment to safety, a verified

does seem reasonable. Imminently

commitment, then you don’t need

NMEDA staff is happy to take it from

reasonable, in fact.

to be installing adaptive equipment

Let me reiterate: You believe the

for people with disabilities. And keep

installers you use are qualified, or you wouldn’t be referring clients to them

in mind, QAP accreditation is open to anyone; you do NOT have to be a

there. Hey, this shouldn’t be YOUR problem, right? Just give us a call (813.264.2697) or drop us an email (info@nmeda.org) with the dealer/ installer’s contact info, and we will

in the first place. Obviously, right? It

NMEDA member.

would be ridiculously irresponsible of

Is it really that black and white?

assistance they’ll need. And it bears

you to act otherwise. And you know

Actually yes—it is.

repeating: QAP accreditation is open

what NMEDA’s position on that is?

Simple: we trust you. You are in the best position to make that call.

Remember that QAP is a set of minimum standards—most NMEDA

reach out to them with all the info and

to anyone; you do NOT have to be a NMEDA member.

dealers enforce standards that far

The good news? QAP just isn’t as hard

But when the safety of an at-risk

exceed the basic program minimums.

as a lot of people think. The better

population like our shared clients is in

If someone is unable or unwilling to

news? You’ll sleep way better knowing

question, is being “pretty sure” really

step up to even the minimum level

all your clients are being serviced by

sufficient?

of quality, then maybe this isn’t the

folks who are accredited under the

Any installer who can’t or won’t be

business for them.

only nationally recognized quality

accredited as QAP…I hate to say it, but

So here is what I am asking of you

that simply HAS to raise a red flag.

today: Let’s change the paradigm.

Is that installer REALLY maintaining

Let’s stop bemoaning the lack of QAP

the standards they claim they are?

dealers and start demanding that

Another key component of QAP is the

whoever is “turning the wrench” step

program in all of auto mobility—QAP. ---

requirement for an annual compliance audit by a third-party company. At NMEDA, we trust, but verify—annually.

And PLEASE, do not let them tell you it is the cost—that’s hogwash. NMEDA dues are $1,675/year. The annual audit is another $995. That’s $2,670 a year—less than $225 a month.

Let me get this straight—here we have a business that wants to be entrusted with the safety of people with disabilities on the road, yet does not have $225/month to maintain a professional accreditation? Please.

If a lawyer chooses not to pass the bar exam and pay professional dues, s/he doesn’t get to practice law. Same thing for CPAs, plumbers,

Oct—Dec 2019

19

CANADA PRESIDENT’S MESSAGE

Embrace the Future

By David Parton —Mobility in Motion PRESIDENT, NMEDA CANADA

W

e live in a world where

seem. The closest thing to a foray into

Collectively we have a membership

change has become a

a purpose-built vehicle by an OEM

that embodies creativity,

constant in life, no longer

was a massive failure; we can dissect

thoughtfulness, heart, and

the exception. The NMEDA board

the reasons for that failure for hours

entrepreneurism. We have the bricks

of directors met in June to develop

and still be wrong. The sales cycle in

and mortar, the feet on the ground,

a strategic plan for the association.

our industry is just not well-suited to a

the support in place. We know both

The time was productive and fruitful,

maximum 45 minute up at one of the

what our clients need, and what is

but it also laid bare the multitude

OEM showrooms. One size does not

available. The question is, how long

of questions that need answers and

fit all—and never will.

will some of these solutions continue

In conversation about the van

to be available? What will replace

direction which is not always easy to find.

products we depend upon for

them?

Each new pathway has innumerable

conversions, there is cloudiness it

I believe part of our conference, and

crossroads and what may seem to

seems, when will models change, or

the mission of our association, needs

be a simple and solid direction, upon

just end date? I am told that many

to be forward looking and guiding

review lends itself to a lot of, “What

manufacturers would love to have the

what comes next. We must continue

ifs?”

volume of sales generated by the FCA

to lead and guide for the sake of the

Over the last number of days, I have

minivan line, and yet industry articles

people we serve.

read several reports on the relative state of poor health in the automotive world. Even our Short Circuit email speaks of the lack of margin for consolidated dealership operations. In speaking with my local Chrysler store, I was told they often have discount programs rolled out by Chrysler that exceed the gross margin of profit and the dealer must take below cost to sell at the advertised price. Investor

indicate that sales in this category have shrunk at FCA from just over 4% of volume to 2.6% this year. Lest we forget, General Motors is killing the Cruze, and it sold a paltry 145,000 units in the US in 2018. No product line is sacred. The Grand Caravan has been heavily discounted by the manufacturer, and dealers often show no margin when selling this product. I fear the days of this line of minivans is

services have rated Ford corporate

approaching its logical end.

bonds as having junk status which will

There must be a way forward, we

now cost Ford more for the money

have people needing the adapted

they will need to borrow. Poor margin

vehicles we sell and service. What is

was cited as the reason for the rating

our association’s role in finding that

change.

direction forward?

Our little niche in the automotive

All I can say is we will either lead,

world is not large enough for the OEM

follow, or get run over.

manufacturers to dive into, it would

20

NMEDA Circuit Breaker

Quality outcomes are not random and do not happen by chance. We, who have taken the time and invested in the training and staffing to serve our unique clientele, must be looking for what comes next. It is more than a matter of survival, we serve a unique and challenged client base.

Their safety is in part assured by the professionalism and quality we drive in our businesses.

Yes, there are a lot of different automotive programs taking shape. I hear a lot about ride sharing, Artificial Intelligence, Electric Vehicles, Hybrids.

Yes—change is upon us and we can shun it or embrace it.

This is where leadership comes into play, because we do not want to get

run over, and we will if we don’t try to

that future view with our association

Look around you. Are you changing

understand the new directions. That

comrades.

your way of doing business, or are

It is an exciting time to be in this

you watching for and preparing for

said, technology is beating itself up and change is faster than any industry can seem to respond. OEMs are buying up each other, hoping to find that pearl they can exploit to have an edge. Bigger it would seem, is seen as being better, in a world of rapid

“ change.

business with the winds of change

what comes next?

blowing through everywhere. The way

Would you like NMEDA to be better

the OEM automotive business is being

focused on looking forward and

done, appears ripe for a change.

helping you prepare for change? This

The oil changing shop near me now

is your association, speak up and be

does brakes and other repairs. Cars

Bigger may be better, but our little

don’t need an oil change as often—

niche needs better insight, better

they need to find more work.

we serve have not changed, their needs seem to grow each year. Our association needs to have the future in its sights and we need to share

have many bright lights among us, and a lot to be shared together.

All I can say is we will either lead, follow, or get run over.”

guidance, better direction. The people

heard. Silence leads nowhere. We

Bring on the future. Let’s understand it and embrace it together.

---

Electric cars use 40% of the moving parts that an internal combustion engine uses, mechanical shops will have to adapt.

Oct—Dec 2019

21

MEMBER NOTICE

NMEDA and ADED Reach Conference Co-Location Agreement opportunities in the conference schedules where both groups can come together.

“This has been a long time coming,” stated Danny Langfield, CEO of NMEDA. “Our board was clear: ‘Make a deal happen—no excuses, just make it happen.’ I’m really proud that we were able to deliver on our promise to our members...and I think it’s going to be one heck of a party in 2021.”

“I am looking forward to seeing this collaboration strengthen both our organizations and in turn provide even

A

better service to our mutual clients,” said Marc Samuels, 2019 ADED

DED and NMEDA are

really daunting. It is very gratifying

proud to announce that

to finally see everyone’s hard work

President.

an agreement has been

pay off with the finalization of this

This is great news for both

reached to co-locate our conferences

agreement.”

organizations and the growth of the

beginning in 2021, at a yet-to-be-

The specific dates for the 2021 event

mobility industry. Bringing driver

determined location.

have not yet been determined;

rehabilitation specialists together with mobility equipment dealers at an

“This is an exciting time for our

however, the parties agree that late

organization. We look forward to

summer/early fall is the ideal time

working with NMEDA to plan this

frame and that every reasonable effort

unique, co-located event that will

will be made to ensure the event is

continue to serve the needs of our

not scheduled between Memorial

membership and benefit their clients,”

Day and Labor Day. The co-location

said Elizabeth Green, ADED Executive

agreement calls for the days of the

become available.

Director.

conference to be identical to ADED’s

---

NMEDA President Chad Blake added,

current pattern (Friday–Tuesday) with

“Kudos to Danny, Liz, and their staff for making this co-location happen. sixteen months ago, when Jenny Nordine, Liz, Danny and I had the first “discovery” meeting in Phoenix, we were excited about the potential of co-locating, but the challenges were

22

NMEDA Circuit Breaker

the co-located events to occur that Saturday, Sunday, and Monday. Each organization will concurrently host their own educational conferences, with the exhibit hall being the shared space for both groups. We’re also looking at other networking

annual event will help us all focus on what is important: safe, independent mobility for our clients and their caregivers. We will be delighted to share additional details as they

GUEST SPEAKER

The Top 10 & Why They Matter

by Sunjay Nath, MBA, CSP, HoF — Engineering Human Performance 2020 NMEDA CONFERENCE & EXPO SPEAKER

M

any years ago, I was

other kinds of reactions. If the person

successful politicians do and this is the

interested in learning about

was undecided, we would offer them a

key to success for any individual or

politics with the idea that

flyer from Party A and say something

organization: find out who is supporting

someday I might consider running for

to the effect of, “We would really like

the behaviors that drive your mission

office. I figured that the best way to

your support. Please let us know if

and empower those people.

learn about how the political system

we can do anything to help you with

works was to immerse myself within

Understanding the 10-80-10 Principle

your decision.” But if the person was

it. Through a connection, I met a man

allows you to implement a strategy that

already planning to vote for Party A,

who had quite the political pedigree

can powerfully shift any organization

that’s where we spent most of our

and I joined his election team. What a

toward its desired results. Not only that,

time. “You are voting for Party A; that

great learning experience it was, and

10-80-10 can be universally applied to

is excellent. We really appreciate your

through it I discovered that successful

any social group or within yourself to

support. Have you considered placing

campaigns utilize a strategy that I later

help you shift your behaviors toward

a sign on your lawn? They come in two

coined the, “10-80-10 Principle.”

any outcome you choose.

sizes, extra-large and super extra-large.

I started out canvassing with this man

Or perhaps you would be interested in

(let’s call him George Smith of Party

going door-to-door identifying votes

A) door-to-door and was completely

like we are doing?”

perplexed by our first few encounters.

I used to think that the purpose of

At one house, a woman came to the

Conference in Daytona Beach. I’ll see

canvassing was to try and win people

door and he introduced himself. “Hello, I

you there!

over and get them to vote for you.

am George Smith and I represent Party

It has nothing to do with that. When

A …” That was all he was able to get out

politicians knock on your door they

before he was interrupted.

care very little about trying to change

“Oh, Party A. Well, I’ve supported Party

your mind. They want to know if you’ve

B for 40 years, and let me tell you just

decided to vote for them or not. If they

SOME of the things you and your party

aren’t already your candidate of choice,

are doing wrong!” And she started to

they aren’t going to try and convince

rip into him.

you.

A rookie politician would have

George Smith understood this

immediately defended his party’s

perfectly. The woman with 40 years

position and tried to convince this

of supporting Party B was part of his

woman that they are not evil. Instead

Bottom 10. Staying with this woman

George did something that I thought

and trying to get her to come around to

was brilliant. His response was, “You’re

his way of thinking would take time and

right. Sorry for wasting your time.” Then

effort he simply didn’t want to spend.

he moved on to the next house.

Instead, George spent his time with the his cause—his Top 10. That’s what

do for your organization in my keynote presentation at the 2020 NMEDA

--Sunjay Nath (MBA, CSP, HoF) is referred to as a Performance Wizard for his ability to get individuals and organizations to perform at a higher level with less time and costs. His strength-based approach improves team morale and helps shift mindsets from “have to” to “get to.”

Keynote Speaker

Conferen c

potlight S e

people who were already supporting

The 10-80-10 Principle and what it can

For the most part, we received two

I look forward to sharing more about

Oct—Dec 2019

23

INDUSTRY ADVISOR

The TREAD Act

By Harry Baergen – Autoregs Consulting NMEDA CRP COORDINATOR

Harry Baergen was previously the

R

eaders may have realized by now

the United States congress in only

that many topics covered in the

eighteen hours and enacted on

Industry Advisor section are based

November 1, 2000. This resulted in

on questions from NMEDA members

one of the biggest tire recalls in US

in the field, usually received by way

history after hundreds of fatalities,

(CRP) Coordinator for NMEDA.

of the Compliance Review Program

countless injuries, and thousands of

(CRP). Recently, questions have

complaints, worldwide. Most of the

If you have any questions about the

come up about members’ obligation

incidents involved rollovers of narrow

under the TREAD Act. Accordingly,

track, short wheelbase, Ford Explorers

the following is a synopsis of the

caused by tread belt separation of

Transportation Recall Enhancement,

under inflated Firestone tires.

Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program

contents of this article, or about the NMEDA CRP, contact Harry Baergen at 778.888.2210.

Accountability, and Documentation (TREAD) Act, incorporated into the Vehicle Safety Act. 49 U.S.C. Chapter 301.

24

NMEDA Circuit Breaker

In the US, accidents, injuries, and fatalities began in 1996 when the state of Arizona reported to Firestone that the P235/75R 15 ATX tire installed

By way of background, the TREAD

on the Ford Explorer and other

Act was urgently passed through

related vehicles was separating

under high temperatures. Firestone

the requirement for tire pressure

of a category) are subject to the

investigated and replaced the tires

monitoring systems (FMVSS 138),

foregoing reporting requirements,

with upgraded ones. Later, Firestone

with a maximum civil penalty of 15

but manufacturers of less than 500

internal documents showed a rise in

million dollars or criminal penalty

vehicles or equipment of a category

injury claims on the ATX, ATX II, and

of 15 years in prison for violation.

(later amended to less than 5,000

Wilderness AT as early as 1997. By

But most important of all, based

vehicles or equipment of a category)

1998 Ford, Firestone, and Bridgestone

on the years of Ford and Firestone

are only required to report any claim

(Bridgestone had purchased Firestone

silence while people were dying,

or defect related incident involving a

in 1988) were all fully aware of the

at the heart of the TREAD Act is

fatality. This includes such an incident

extent of the problem, but with

the requirement for early warning

in Canada or on a similar vehicle

over a hundred years of corporate

reporting to NHTSA. This can be

in a foreign country. The amended

relationship between Ford and

found at 49 CFR Part 579.27. It

rule excludes from most of the early

Firestone they were able to keep

includes the obligation to report any

warning reporting requirements any

it under wraps until the year 2000

safety related warranty claims, defects

manufacturer that manufactures for

when NHTSA finally came to grips

or incidents causing fatality, injury or

sale, offers for sale, imports, or sells,

with the situation and promulgated

property damage, insurance claims,

in the US, fewer than 5,000 vehicles,

the TREAD Act. This led to Ford and

consumer complaints, and field

tires, child seat systems, or equipment

Firestone recalling at least 23 million

reports, received from dealers, fleet

per year. This reporting exclusion will

tires and settling numerous claims

operators, authorized service centers,

apply to most NMEDA manufacturers

amounting to well over a billion

employees, and others. This applies

of multistage vehicles and alterers,

dollars. Ford immediately redesigned

to vehicles sold during the calendar

since the vast majority of them

the Explorer by lowering the centre of

year of the reporting period and nine

manufacture or sell fewer than 5,000

gravity, widening the track, installing

years prior (four years for equipment)

vehicles of a category annually. There

independent rear suspension, adding

including models no longer in

are four categories: light vehicles,

tire pressure monitoring systems

production. In addition, high-volume

medium-heavy vehicles and all buses,

and later ABS and ESC. However,

vehicle manufacturers and all tire and

trailers, and all motorcycles. Most

ostracized Firestone just barely

child restraint manufacturers must

adaptive vehicles manufactured or

survived and lives with the stigma to

report volume production statistics,

altered by NMEDA members and most

“

so NHTSA can compute the number

adaptive equipment manufactured by

The TREAD Act includes enhanced

of claims per unit. High-volume

tire markings and tire placard

manufacturers may also be required

labelling, enhanced owner manual

to report quarterly or periodically to

information, child seat testing, rollover

NHTSA, but if a manufacturer does

awareness testing, tire endurance

not receive a claim or notice of death

and resistance testing, compensation

it need not report that fact to NHTSA.

this day.

NMEDA members would fall under the

...at the heart of the TREAD Act is the requirement for early warning reporting to NHTSA.”

for costs before and after a recall, prohibition of sales subject to a recall, foreign vehicles reporting, acceleration of recall remedies, and

light vehicle category. Therefore, all vehicles or equipment manufactured by an adaptive vehicle company could be counted in determining between a high- and low-volume company.

The NHTSA has confirmed with NMEDA that “alterers” of adaptive vehicles definitely fall under the term “manufacturer” in the TREAD Act, although the term “alterer” is not specifically mentioned in the final rule except in the preamble. It should also

In the final rule, manufacturers of

be noted here that all manufacturers,

500 or more vehicles or equipment

high- and low-volume, are still

of a category (later amended to

required to report any defect or recall

5,000 or more vehicles or equipment

campaigns as usual.

Oct—Dec 2019

25

INDUSTRY ADVISOR

(continued)

Companies who are acquiring other

For example, Ford and Firestone

new EWR portal for manufacturers.

companies may have to consider

recalled tires in Canada along with the

This new portal will be the central

adding administrative costs to comply

rest of the world even though Canada

site where manufacturers will submit

with the more complex reporting

had no failures. Many Canadians

field reports, death and injury report

requirements that apply to high-

benefited by getting a free set of

responses to death inquiries (DIs),

volume manufacturers. However,

tires. It should also be noted that

responses to comprehensive inquires

manufacturers of equipment, such as

the Canadian Motor Vehicle Safety

(CIs), aggregated data (including

seats, seat bases, and hand controls,

Act only has jurisdiction over new

production, death, and injury claims),

that are more likely to fall into the

vehicles, tires, and child restraints.

warranty claims, and annual reports.

high-volume more than 5,000 units

It does not cover equipment and

per year group, are only required

replacement parts, as in the US.

This new portal is intended to

to report incidents relating to a fatality, the same as small-volume vehicle manufacturers. Equipment manufacturers may also be liable if the component is found defective after it has been installed in a vehicle.

standardize the processes by which

The TREAD Act is an example of the

manufacturers submit information

consequences that can result from

required by the TREAD Act. The new

withholding pertinent information

EWR Portal will allow manufacturers

from customers and resisting recalls.

to:

A recall may have some up-front

1.

costs, but can benefit from profits

Upload completed files directly to the Trends Analysis Division

Canada, on the other hand, as hard

and avoid liability in the long run. It

as it might try, could not produce

is a way of directly contacting the

a representative failure of the

customer, demonstrating care and

Firestone tires at the time of the US

professionalism. The public is used

failures and had received only a few

to receiving recall notices from all

3. View the status of submissions

inconsequential complaints. Therefore,

“

types of companies, including the

(accepted, rejected, or in-

Canada could not justify reinforcing

most high-end automobile companies,

its recall procedures with the likes of

the most recent being Rolls-Royce.

The help desk will still be available

the US TREAD Act. Although Canada

Although, it should be noted here,

at mfrewrhelpdesk@dot.gov or

did follow some of the non-recall

that according to the NHTSA recall

202.366.3348. Also, for further

stipulations of the TREAD Act, it was

report, which CRP monitors, NMEDA

information about the TREAD

not until recently, almost two decades

members are reasonably diligent in

Act, there are many hundreds of

later, that Canada has strengthened its

conducting recalls including safety

responses to letters with questions

recall (notice of defect) requirements

recalls.

about the TREAD Act on the NHTSA

(TAD) of ODI via a secure web portal, in XML format; 2. Manage historical submissions;

process); 4. Respond directly to DIs and

This reporting exclusion will apply to most NMEDA manufacturers of multistage vehicles and alterers...�

to align more with the NHTSA and some parts of the TREAD Act. Some recent changes in Canada are the requirement for remedy compensation and the obligation for regulatory (non-compliance) recalls. Albeit, in the past, Canada has often benefited from US recalls that spill over into Canada.

26

NMEDA Circuit Breaker

CIs; and 5. Communicate with NHTSA regarding ongoing inquires, investigations, and compliance with TREAD/EWR

Information about the TREAD Act or other recall questions can currently be obtained by e-mailing the NHTSA Office of Defect Information (ODI) Early Warning Requirements (EWR) at odi.ewr@dot.gov. However, this e-mail address will soon be discontinued and the ODI will soon be launching a

requirements.

interpretation website.

---

Oct—Dec 2019

27

PRESENTS

THE ELEME N TS OF S AFE T Y Q Ta

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Training

QLK-150

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Safety

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Quality

Testing

Innovation

Standards

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QRT-360

Q’POD

QRT MAX

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QUANTUM

Wheelchair

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Ff

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QRT Deluxe

Fm

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Support

QRT Standard

Forward-Facing

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Features

Brackets Sa Sales

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Accessibility

INQLINE

Rear-Facing

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Floor Mounts

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Q’UBE

Freedom

Br

Brackets

Rm Remote

Dealers

Drivers

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Occupant

Pg

Passenger

Experience

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Features

Installers

Knowledge

Education

Aq

Aqademy

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Seminars

The PeriodiQ Table of Securement!

Service

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PERSONAL WHEELCHAIR DOCKING SYSTEM THE QLK-150 FORMULA:

FEATURES BRACKETS ADVANCED WHEELCHAIR DOCKING L EAR N MORE AT : QS TR A INT.CO M /Q L K- 1 5 0

YA’LL READY FOR THIS? 0 2 0

#

M N

2 A D E

THE BUSINESS OF Five Learning Tracks Driver Rehabilitation Specialists

Technicians

Dealer Sales & Marketing

Dealership Management

Two Courses: DRS 101 or DRS 201 for the new or experienced DRS. More details on page 32.

Earn Certification with BraunAbility & More...

Innovation & Technology

EW

N

www.NMEDAAnnualConference.com

CARING

SCHEDULE OF EVENTS

March 3 8:00 am–10:30 am 8:30 am–5:30 pm

12:00 pm–5:00 pm 5:30 pm–6:45 pm 7:00 pm–9:30 pm

Vehicle Move-In DRS & Technician Learning Tracks Exhibitor Setup Opening General Session Expo Grand Opening

March 4

March 5

8:30 am–10:45 am All Learning Tracks 10:45 am–2:00 pm Expo 2:00 pm–4:10 pm All Learning Tracks 3:00 pm–4:00 pm Manufacturer’s Open Forum 4:20 pm–5:30 pm General Session 5:30 pm Open Evening

9:00 am–11:00 am Expo 11:00 am–12:00 pm Dealer’s Open Forum 11:00 pm–12:00 pm DRS Bonus Education Session 12:00 pm–1:30 pm Closing General Session 5:30 pm–6:30 pm Auction Fundraiser &

Cocktail Reception 6:30 pm–8:30 pm Awards Banquet

FEATURED PANEL

CLOSING GENERAL SESSION

The Rolling Disrupters

The Opportunities & Challenges for Women in Mobility

During this collaborative discussion, a panel of women who have excelled in their mobility industry careers will share stories, perspectives, and advice for thriving in a traditionally male-dominated industry.

Dr. Rory Cooper Director, Human Engineering Resoures Laboratories, University of Pittsburgh

Sam Schmidt Aaron “Wheelz” Fotheringham Wheelchair Motocross Athlete

Founder/Chairman, Conquer Paralysis Now

Registration Opens November 1st!

Noah Currier Founder, Oscar Mike Apparel and OMFoundation

CARING TAKES CAR W E D N E S DAY, Zen & The Art of Creating Influencer Connections

How to Market Like a Direct Seller “If you can’t beat ‘em, join ‘em.” Yeah, we know—you won’t be joining the direct sellers anytime soon. But what would you think about stealing all their best ideas and leveling that playing field just a little bit?

Mystery Speaker

MODERATOR:

Sensei Randy Schiller VMI Panelists — TBD

FOO Fighting the Good Fight

MODERATOR:

Chuck Fortinberry Revability Panelists — TBD

Faced with increasing consolidation, FOO Fighter (Family Owned & Operated) dealerships are experiencing new and unique challenges. Tough times? Maybe—but these panelists aren’t interested in whining about their problems, they are too focused on winning.

It’s times like these, they give and give again...

Breathe deep, be calm. Place your hands in your lap and prepare to absorb the wisdom of these panelists and their sensei as they reveal the ancient secrets to creating, growing, and maintaining relationships with key, lead-generating influencers in your area. Om...

Admit It: You’re an Auto Dealer

Steve Brazill

National Automobile Dealers Association

No, you’re not a franchise dealer, but why not emulate their successes?

In this session, Steve will drill down on reconditioning and sales prep analytics, with an eye on measuring the impact of tied-up capital. Using real-world dealer data, he will demonstrate why shortening your cycle time can have a dramatic effect on your bottom line.

60 Apps in 60 Minutes

James Spellos Meeting U

Think you have all the apps you need?

Perhaps, but are they saving you time and increasing your productivity?

Whether you’re looking for tools to help manage your work, connect and communicate with your team, supercharge your social posts, or you’re looking for that needle in a haystack that will save you valuable time, this session will help you get the most from your technology.

TBD It’s only November!

Stay tuned for details...

RE OF BUSINESS. M A R C H

4 ,

2 0 2 0 Market Cultivation— Time for the Harvest

TBD It’s only November!

Aaron Gardner BraunAbility

Stay tuned for details...

Compliance Landmines & How to Avoid Them Do you secretly find dealer compliance strangely exciting? Neither does anyone else. Nonetheless, this is stuff you just gotta know. Join Eric (from the renowned firm Hudson Cook, counsel to hundreds of auto dealer clients) on a madcap adventure Eric Johnson through a world teeming with danger!

Hudson Cook, LLP Kinda sounds strangely exciting...

The Number One Thing that Holds Us Back

Sunjay Nath

Engineering Human Performance

In this fun, high-energy session, Keynote presenter Sunjay Nath dives deeper into the 10-80-10 principle, revealing how we can easily be trapped by our own limiting beliefs. The goal of this session is to help move people from impossible to possible.

Your Business Will Never Be the Same: Hot Technologies 2020

The Rolling Disrupters When the folks on this panel are told, “It can’t be done,” they have one, universal response: Challenge accepted.

Come be inspired by people who use their chairs as wrecking balls to shatter expectations and break molds.

Hear their stories and discover how auto mobility is a common theme MODERATOR: running through the various paths they Mike Savicki have chosen to forge through all different walks of life.

Afterburner Communications Panelists — See pg 31

In case you hadn’t heard, Aaron’s a rock star. Consistently our conference’s top-ranked presenter, he’s back with a unique approach to establishing your value in the community. Learn about sales calls specific to a certain influencer, building reciprocal relationships with DMEs and home modifiers, tuning in to WIIFM, and how to...be the farmer?

James Spellos Meeting U

Review what’s new and innovative in the technology industry in this interactive, fast-paced look at what’s here for us to use now and what’s coming in the near future, including the latest information about virtual & augmented reality, artificial intelligence, and other important tech trends.

CHOOSE THE PATH THAT’S RIGHT FOR YOU

DRS 101: Introduction to Driver Rehabilitation

DRS 201: Advanced Driver Rehabilitation Concepts

This two-day course (March 3 & 4) is designed for the new driving evaluator.

This two-day track (March 3 & 4) offers several diverse sessions geared to more established evaluators.

(15 CEUs)

(11.5 CEUs)

Jan Stephanides, MS, OTR/L, CDRS, CDI The skills and knowledge needed to establish an adaptive driving program or become a new staff member for an established program will be discussed and shared. How to develop an evaluation and training techniques, introduction to adaptive equipment, documentation and interactions with equipment vendors will be discussed.

Goals/Objectives

Behind the Wheel with Autism (1.5 hrs) Nellemarie Hyde, OT, CDRS

Apply Cognitive Assessments to Improve Driving Rehabilitation Interventions & Outcomes (2 hrs) Susan Touchinsky, OTR/L, SCDCM, CDRS

Building Your Toolkit for Working for Drivers with Dementia and MCI - Part A (2 hrs) Tamalea Stone, OT & Nellemarie Hyde, OT, CDRS When is it Time to Put on the Brakes? Putting Dementia Driving Theory into Practice - Part B (2 hrs) Tamalea Stone, OT & Nellemarie Hyde, OT, CDRS

By the end of the program, participants will be able to: 1. List the basic components of a Driver Rehabilitation Clinical Evaluation.

2. List the basic components of a Driver Rehabilitation OnRoad Assessment.

3. Recognize resources for networking within the Driver Rehabilitation Community.

4. Develop the necessary and optional components for starting a Driver Rehabilitation Program.

5. Recognize the key stakeholders in the world of driver rehabilitation.

6. Identify the sequence of basic on-road training techniques.

Driving with Low Vision (1 hr) Marc Gannon, OD, FAAO Driver Rehabilitation and Vehicle Modification Process in Public VR in Massachusetts (and other New England States) (1 hr) Eugene Blumkin, PE, CPE Patient First. The Right Fit (1 hr) Bryan Garrison, RKT, CDRS To Train or Not to Train: Are Behind-the-Wheel Problems of Certain Drivers Remediable? (1 hr) Tamalea Stone, OT

Please see website for complete program and continuing education information.

Plan to stay through Thursday for additional CEUs! BONUS DRS SESSION (1 CEU) “Somebody’s Turning the Wrench”

CLOSING GENERAL SESSION (1 CEU) “The Opportunities & Challenges for Women in Mobility”

ADED is an AOTA Approved Provider of continuing education. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Please see individual course descriptions for contact hours/AOTA CEUs offered and the Learning Level.

AOTA Classification Codes: Domain of OT; OT Process Evaluation

32

Great news! DRS 101/201 registration includes access to the full NMEDA conference from start to finish, including the Expo, NMEDA Circuit Breaker

all meals, and Thursday’s activities. More details are available at NMEDAAnnualConference.com.

NMEDA 2020 CONFERENCE REGISTRATION March 3–5, 2020 | Daytona Beach, FL

Registration also available online at www.NMEDAAnnualConference.com Company: ____________________________________________________ Contact: __________________________________ Address: _______________________________________________________________________ City: ____________________ State/Prov: ____ Zip/Postal: _________ Phone: ________________________ Email: __________________________________ EARLY BIRD REGISTRATION DISCOUNTS AVAILABLE THROUGH JANUARY 17, 2020

Dealer

Tech

DRS

Vendor*

Edu/Gov/Non-Profit

Earlybird/Regular

Earlybird/Regular

Intro or Advanced

Earlybird/Regular

Member 2nd 3-8 9+ New Member

$545/$600

$345/$380

$425

$1,095/$1,205

$195

$475/$525 $395/$435 $315/$350 $345/$380

---------

---------

$200/$220 $200/$220 $200/$220 ---

---------

Non-Member

$845/$930

$645/$710

$1,950/$2,145

$195

Single Day Pass: (Tue/Wed/Thur)

CODES

$300 (Member)

$475** $600 (Non-Member)

|

Must register as DRS to obtain CEUs.

Banquet Only (Thursday Night): $75

Dealer

2a

Tech - Braun MSE

2b

Tech - Braun Evo

2c

3a

DRS (Intro)

3b

DRS (Advanced)

4

Vendor

5

6

Banquet Only

1

Tech - Braun MSE & Evo Edu/Gov/Non-Profit

Single Day Pass Codes: TUE / WED / THUR

ATTENDEES __________________________________

____

Name

Code

__________________________________ Email

T-Shirt Size:

$______ Cost

YES NO Awards Banquet?

Men’s Cut

S

M

L

XL

XXL

Women’s Cut

S

M

L

XL

XXL

__________________________________

____

$______

Name

Code

__________________________________ Email

T-Shirt Size:

Cost

YES NO Awards Banquet?

Men’s Cut

S

M

L

XL

XXL

Women’s Cut

S

M

L

XL

XXL

__________________________________

____

Name

Code

__________________________________ Email

T-Shirt Size:

$______ Cost

YES NO Awards Banquet?

Men’s Cut

S

M

L

XL

XXL

Women’s Cut

S

M

L

XL

XXL

__________________________________

____

$______

Name

Code

__________________________________ Email

T-Shirt Size:

Cost

YES NO Awards Banquet?

Men’s Cut

S

M

L

XL

XXL

Women’s Cut

S

M

L

XL

XXL

NOTES/COMMENTS/SPECIAL NEEDS:

* A Vendor is anyone who sells, or may sell, a product or service. ** Includes one year of NMEDA membership.

PROVIDE CARD DETAILS OR MAIL REGISTRATION AND CHECK TO NMEDA BY FEBRUARY 28, 2020

Payment Method: 

Check



Credit Card

Total Amount: ____________________

Card #:________________________________________________ V-Code: ___________________

Exp. Date:__________

Company and/or Name on Card: ___________________________________________________________________________ Billing Address: _________________________________________________________________________________________ NO REFUNDS FOR NO-SHOWS OR CANCELLATIONS AFTER FEBRUARY 28

Register online at www.NMEDAAnnualConference.com or remit to: Oct—Dec 2019 NMEDA, 3327 W. Bearss Ave., Tampa, FL 33618 • fax 813.962.8970 • e-mail conference@nmeda.org

33

29th ANNUAL CONFERENCE | March 3–5, 2020 | Daytona Beach, FL

SPONSORSHIP OPPORTUNITIES

WELCOME BAGS $5,000

LANYARDS $3,500

Opportunity to address attendees for 2–3 minutes at the Opening General Session and introduce our Keynote speaker.

No cheap totes here, we protect your brand with a quality backpack. Why? To give you continued brand exposure long after the event! You’re welcome.

Put your brand directly around the neck and in view of every attendee at the conference.

NIGHTCAP PARTY $5,000

AUTOMATIC TRAFFIC $5,000

MASSIVE 8’ QUAD SIGNS $2,500 ( 5 3 available)

Looking for booth traffic? Worry not, money talks. You’ll host six $500 cash giveaways, with all the fanfare we can muster – and they must be present to win!

There will be no escaping your branding with this four-sided beast. Each side is 8’x3’, positioned in one of five spots you choose.

KEYNOTE ADDRESS $7,500

Want to be popular? Try handing out 200 free drink tickets at your booth for the wrap party to follow the Awards Dinner at the hotel bar.

Guests will be provided a free drink of their choice, and you’ll be the host with the most.

CONFERENCE ENTRANCE CLINGS $7,500 Dig if you will, a picture: Over 210 sq ft of your brand, splashed all over the main entrance to the expo center for the entire conference.

ELEVATOR CLINGS $5,000 Exclusive opportunity to showcase your company on the interior doors of all elevators at the Daytona Hilton for the entire conference.

ROOM DROP $5,000 (two available) Deliver your promotional information right under the door of each attendee’s room at the Daytona Hilton with your custom envelope and inserts.

INSULATED WATER BOTTLES $4,000 Protecting your brand with premium, insulated water bottles (no plastic junk) provided to each attendee, branded with your company logo.

ADED EDUCATION $1,500 ( 3 2 available) Unique opportunity for a private audience with both new and veteran driver rehab specialists as the exclusive sponsor of both DRS education tracks.

WELCOME BAG INSERT $500 (add-on item) Provide us with your promotional piece, and we’ll stuff it in there.

ONSITE PROGRAM AD $500 (add-on item) MIRROR DECAL $5,000 Share your message right on the mirror inside each attendee’s hotel room at the Daytona Hilton with your own customized decal.

HOTEL KEY CARDS $3,500

Full color, full page ad in the onsite program.

Brand every hotel key card with your custom design for all attendes staying at the Daytona Hilton.

INTERESTED? GREAT—CONTACT US TODAY! 34

www.NMEDAAnnualConference.com • phone 813.264.2697 • e-mail conference@nmeda.org NMEDA Circuit Breaker

TO OUR CURRENT SPONSORS AND EXHIBITORS

THANK YOU!

Accessible Vans of America — Ace Mobility — Adaptive Driving Alliance — ADED — Bever Mobility Products ColleBuilt Systems — Crescent Industries — DealerTeam — Driving Systems Inc. — Electronic Mobility Controls Fadiel Italiana — General Motors Fleet — Johnson Hand Controls — Joysteer — Kempf Inc. MGA Research Corporation — Mobility Support Solutions — MPS/Guidosimplex — PSA Insurance Sure Grip — United Spinal Association

Exhibit & Sponsorship Opportunities are Still Available!

Interested? Great! Contact NMEDA’s Director of Partner Relations, Trevor Jennings, at 813.264.2697 or trevor.jennings@nmeda.org.

Oct—Dec 2019 More information is also available at www.NMEDAAnnualConference.com.

35

MEMBER NOTICE

NMEDA Board Elections Would You Like to Serve?

N

MEDA is currently accepting nominees for the following five positions on our 2020 Board of Directors.

Are you or someone you know interested in serving? If so, please have a look at the eligibility requirements below. Nominees must be at least 21 years old and a current member in good standing. NOTE: Nominations

are open for all five positions, including those with incumbents running for reelection.

Representative at Large (2), & Structural Equipment Manufacturer Incumbents: • Rep. at Large 3 – Bob Lundin Running for reelection? YES

President OPEN

INCUMBENTS UP FOR REELECTION

Requirements: You must have been elected and served on the Board of Directors within the last three years.

• Rep. at Large 4 – OPEN • Structural Equipment Manufacturer Rep. – Kevin McMahon Running for reelection? YES

The NMEDA Board of Directors meets nine times a year via web meeting or conference call and twice a year in-

Requirements:

person: once at our annual conference

You must have served on at least one

and once in mid-to-late summer. The

NMEDA Committee in the preceding

term of each office is two years. The

three years or have previously

names of all eligible candidates wishing

served on the Board of Directors and

to declare for any position will be

completed that term in good standing.

provided to the NMEDA Nomination

Bob Lundin (Rep. at Large 3)

Committee.

Treasurer Incumbent: Jud DeMott

PLEASE NOTE: Nominations close November 15, 2019.

Kevin McMahon (Structural Equipment Manufacturer)

Running for reelection? YES Requirements: You must have previously served on the Board of Directors and completed that term in good standing.

If you are eligible and interested, you are invited to consider running for a board position.

Email us at info@nmeda.org or give Marilyn Myers a call at 813.264.2697 — she will take care of you.

---

36

NMEDA Circuit Breaker

Jud DeMott (Treasurer)

AROUND THE INDUSTRY VMI Partners with Mobility Networks Vantage Mobility International (VMI) announced an exclusive agreement with Mobility Networks, a manufacturer of vehicle accessibility solutions based in the United Kingdom. According to the press release, the exclusive distributor agreement will make VMI the sole provider of Mobility Networks’ global products for wheelchair accessible vehicles now sold in the US, Canada, and Mexico.

MobilityWorks Acquires Mobility Supercenter and Freedom Mobility According to recent press releases, MobilityWorks is adding new locations with the acquisition of Mobility Supercenter and Freedom Mobility. The acquisitions will add to MobilityWorks’ existing presence in the states of Virginia and South Carolina with locations in Richmond, Norfolk, Charleston, and Myrtle Beach. and will add their first location in Colorado in Englewood. Following the acquisitions, MobilityWorks will operate 84 total locations in 25 states.

BraunAbility HQ Opening On October 1, 2019, BraunAbility officially opened the doors to their brand new North America headquarters in Carmel, Indiana. NMEDA CEO, Danny Langfield attended the event along with other NMEDA members and mobility equipment industry friends.

In conjunction with the grand opening and National Disability Employment Awareness Month (October), BraunAbility announced their commitment to recruiting more employees with disabilities. According to the press release, they hope to be an example for companies within and outside of the mobility industry.

L to R: Staci Kroon, BraunAbility CEO; Danny Langfield, NMEDA CEO; Nick Gutwein, former NMEDA Board member and current BraunAbility Chairman of the Board; and Kevin McMahon, current NMEDA Board member and BraunAbility Executive VP.

Past Due Invoice Problem Gets Attention in DC Initiating an important step forward in NMEDA’s VA past due invoice efforts, Congressman Ruben Gallego (D-AZ) sent a letter of inquiry to the Veterans Benefits Administration (VBA) (including a document provided by NMEDA) expressing concerns and asking for information about chronic late payments to automotive mobility equipment dealers, stating that VA’s Prompt Payment Act violations are “causing serious operational and payroll issues at businesses which cannot afford to be unpaid for almost a year and also meet their other obligations.” He continued: “I am extremely concerned that the VA’s failure to efficiently administer these programs is impacting the ability of dealers to continue providing life-changing products and services to disabled veterans.”

Accessible Canada Act Passes Canada’s first national accessibility law is now in force. Bill C-81, known as the Accessible Canada Act, came into force after passing through Parliament this summer.

The law looks to proactively identify and remove, as well as prevent, barriers to accessibility in areas that fall under federal jurisdiction. It will apply to Parliament, Crown corporations, the federal government, and private sector businesses under federal jurisdiction, such as banking, telecommunications, and transportation.

Oct—Dec 2019

37

Mobility Way

By Mike Savicki — Afterburner Communications NMEDA CONSULTANT

If it’s a Wednesday…..

T

here are those who keep a busy calendar and there

Holly Koester’s road to automotive mobility takes her (almost) everywhere (almost) every day.

is Holly Koester. If you do

one thing every Wednesday of the month, she does four different things depending on which week it is. Ditto for Mondays, Tuesdays, Thursdays, and Fridays. And if you look forward to the weekend as a time to rest, relax, and unwind, Holly looks at it as a time to get even more active; she competes at wheelchair and handcycle races anywhere and everywhere around the country, or stays local and handcycles along many of the paths and bikeways near her suburban Cleveland home.

Here’s how she fills her week.

Being active and including mobility

At last count, Holly is a member of

in her life comes naturally for Holly.

two quilting clubs, two dog clubs, and a church group or two. She has been a K–8 substitute teacher for 25 years and, as of late, she’s the newly elected president of the Paralyzed Veterans of America’s Buckeye Chapter. She has completed a wheelchair marathon in all 50 states and is now doing it all over again, this time with her sister, Joy, who is competing alongside her in half marathons.

Following her August 1990 spinal cord injury, Holly added hand controls and a bike rack to the convertible Mustang she had recently purchased.

Along with another wheelchair-using disabled veteran friend, she figured out a way to load two wheelchairs and, sometimes, a racing wheelchair too, for daily workouts. But it was complicated, time consuming, and unsustainable.

“We had quite the system in place, but it was my mom,” Holly shares, “who watched me lift wheelchairs in and out over and over again, told me I was going to mess up my shoulders, and suggested I get a van.”

38

NMEDA Circuit Breaker

So, she eventually made the switch.

and unloading and using the van as

service schedules, getting tires

Her first van was a “sharp and

much as I do,” Holly says. “There’s

rotated, oil changed, and adaptive

spacious on the inside” 1991 Ford

also the extra benefit of being able to

equipment serviced while also visiting

Econoline which “I really liked, but it

load up family, others in chairs, friends

her local dealership for safety checks

was so hard to find a parking spot and

from the chapter, and take them out.

before hitting the road for travel to

operate that lift when cars parked too

I love it because my van promotes

races. They know her by name and

close.” Two years later she purchased

independence.”

when she’s about to hit the road.

a Ford minivan and, not yet fully

However, vehicles have issues and

“I really like driving and everything

when they break down or require

that comes with getting all geared up

maintenance, Holly feels most

for it. Food, drinks, CD books, and all

vulnerable.

my gear and equipment, whether it

She offers, “As great as it is to drive,

is travel from one side of Cleveland

knowing about conversion companies, oversaw the modifications herself, a process that took months. She has stuck with the same type of vehicle in the years since working with M.C. Mobility Systems and MobilityWorks.

Buying a minivan that keeps up with Holly’s lifestyle demands is no easy task.

not being able to drive is the worst feeling. You feel like your freedom and independence, everything you’ve worked for, is just stripped away. You need someone to go with you, it puts

to the other or somewhere else.” She concludes, “Knowing I’m able to go wherever I want whenever I want, and not being dependent on someone else for my mobility, especially with the schedule I keep, is the best feeling by

“Vans and adaptive equipment

a burden on them to do the loading

change so much that before I get a

and unloading, and your other option

far.”

van I make sure both my racing chair

is to just stay stuck at home.”

---

and my handcycle fit,” she explains.

Preventive maintenance helps, too.

“It’s a whole ordeal when I come in to check out new ones,” Holly explains. “I bring my handcycle and racing chair

She has found success (and peace of mind) by following recommended

and they work with me to make sure it all fits and there’s still room for Glory.”

(Glory is her faithful service dog.)

With her newer vans, she appreciates even an extra foot or two of inside space.

“Being able to turn a full circle inside is so valuable when you are loading

Oct—Dec 2019

39

ROI in Action

By Andy Ghillyer NMEDA DIRECTOR OF EDUCATION & TRAINING

S

igning-up to host a CAMS

Presidential Conversions held their

Arkansas Rehabilitation Services

Regional event requires a

first CAMS-HP Regional event in

(ARS) and the local rehab hospital.

commitment of time and

their Little Rock, Arkansas location

Attendee evaluations scored the

resources. Along with logistical

in October 2018. Owner John Wilson

event very highly, with positive

planning and aggressive marketing,

recalls: “It was a lot of work to get

feedback on the selection of

you will be disrupting the operation

the CAMS organized—getting the

vehicles and participation of co-

of your store for the day—clearing

store set-up to host guests for an

sponsors (BraunAbility, SureGrip, and

out your showroom to turn it into a

all-day presentation and doing a lot

Q’STRAINT). Shortly after, Presidential

classroom (if you don’t have separate

of campaigning in our local market.

won a competitive bid for a five-figure

meeting space) and arranging for a

NMEDA and our sponsors supported

order for SureGrip push-twist hand

range of vehicles for the very popular

us with marketing collateral to mail

controls for the Arkansas Spinal Cord

walkaround portion of the day’s

to our State Agencies, which really

Commission (ASCC).

events. With so much work involved,

helped.”

Looking back on the order, Wilson

The event attracted 23 influencers,

recalls, “We had received smaller

including several visitors from

orders from ASCC in the past, but this

the obvious question to be asked is: “Is it worth it?”

was by far the largest and reflected their growing confidence in working with us.”

When asked to assess the Return on Investment (ROI) of his CAMS event, Wilson had this to say: “Having a course offering that educates our influencers can be nothing but positive for the dealer host. It helps to build rapport and trust, and that’s got to be worthy of a longer-term investment.”

---

John Wilson demonstrates WAV features at October 2018 CAMS event.

40

NMEDA Circuit Breaker

This new feature aims to highlight real life stories from NMEDA members about how their membership and participation in NMEDA initiatives has brought about profitiability, increased confidence from consumers, or other business benefits. If you have a success story you’d like to share, please contact Katie McDonald at katie.mcdonald@ nmeda.org.

OUR VISION, AND YOUR VOICE BROUGHT US TO NORTH AMERICA. Our vision in 1958 was to be the global leader in wheelchair & occupant securements. We invented the 1st wheelchair safety & anchoring systems.

Opportunity knocked. In 2015 our goal became reality with the launch of our North American headquarters.

EST 1958. Developed first wheelchair safety & anchoring system.

EASYPULL REAR ENTRY SECUREMENT SYSTEM

eFUTURESAFE HEAD & BACKREST SEATBELT ANCHORAGE

Visit us: Abilities Expo – Dallas: Dec 13-15

AMF-Bruns of America www.amfbrunsamerica.com 800-677-1615 Oct—Dec 2019

41

GUEST SPEAKER

Technology: What’s Next?

by Jim Spellos — Meeting U 2020 NMEDA CONFERENCE & EXPO SPEAKER

G

reater productivity. Two

productivity (as we’d like it to be).

1-2-3, if you’ve been around longer).

words at the heart of every

The true mantra of technology is

Ok, maybe it wasn’t that easy. In

organization’s wish list for

change. Change that can bring

retrospect, we yearn for those simpler

their company. How can we get more

amazing new tools and systems and

times.

done, and done efficiently, in less

ideas…but with it also steeper learning

time? How can we better connect

curves and the ability to create digital

with our customers, clients, and

divides within your own organization.

constituents? It’s an ongoing issue

Some employees embrace the new

for every business. An issue that

tech, while others fear it. No matter

clearly has a friend in technology

where you stand on this spectrum,

applications. Can you imagine a

what is clear is that the ever-changing

workday without using Word or

technology is creating new solutions—

Excel? Or email? Or your browser

and new challenges—for businesses

or a search engine? The tech tools

everywhere. And with the competitive

that have come along in the past

nature of business, organizations that

generation have amounted to a holy

embrace, enhance, and efficiently

grail of enhanced productivity.

utilize technology will gain a serious

But technology doesn’t sit still.

The mantra of technology isn’t

Innovation & Technology

Conferen c

potlight S e

competitive advantage.

“

NMEDA Circuit Breaker

one new tool at a time to learn. The change is coming from multiple digital fronts, and even though our digital universe provides us with the resources to learn about these tools (isn’t that what the good side of YouTube is all about?), what is critically short in our inventory is time.

The time to learn. The time to keep up with the new tools and trends.

The time to understand how you can implement them in your everyday work and lives.

And with the competitive nature of business, organizations that embrace, and efficiently utilize technology will gain a serious competitive advantage.”

The curve ball in today’s conversation

I’m honored to be presenting two

about technological change is not as

sessions at the upcoming NMEDA

much the difficulty in understanding

Conference that will help with the

and implementing these new tools,

issues of greater productivity and

as it is the rate of change that is

keeping up with the rate of change of

being thrown at every individual and

technology. 60 Apps in 60 Minutes,

organization. It was easy (at least

and Your Business Will Never Be the

in retrospect) when all we had to

Same: Hot Technologies 2020, will

do was move from a paper-based

both provide real time information

accounting process to a digital

and tools to enhance productivity

spreadsheet such as Excel (or Lotus

42

Today, we’re not presented with only

by not only understanding currently

actually downloaded)? Probably a

new decade, we’re at a dawning of

available tech solutions, but those

dozen or fewer.

changes with tools that will completely

that appear to be years away…only to find out that those future tools are

So, which apps are your go-to tools?

alter how we do our work.

And how many of them do you use

Your Business Will Never Be the

on a regular basis? For most people,

Same: Hot Technologies 2020 will

If we look at how we have interfaced

the number is still surprisingly few.

push the envelope beyond a few way

with computers since the 1980s, we’ll

Google, your email client, perhaps a

cool productivity tools to changing

see the progression from mainframe

proprietary app designed for your

how you think about solutions to your

to large desktop, to smaller desktop

job. What if we could add at least

business challenges. Move over simple

(look ma, no floppy drives!), to

a few more tools to that mobile

productivity apps, here comes mixed

currently upon us as well.

reality, artificial intelligence, wearable

“

computers and much more. And that’s

...in this new decade, we’re at a dawning of changes with tools that will completely alter how we do our work.”

what’s ready for us to use now. As we dive deeper into this new decade, terms like quantum computing, blockchain technology, and others threaten to completely change the game of how business is done. Yet, like the apps, at

laptop, to mobile device. If you think

digital arsenal for you? Most great

its core are tools that can be easy to use

this progression is stopping here,

apps accomplish a very narrow

and implement.

well, I think you deep down know that

goal: identifying and solving one

answer. In 2020, we can look at the

problem you have. In the App-tastic

mobile device (be it our smart phone

session, we’ll cover a minimum of 60

or tablet) as a primary interface of

productivity apps and tools to make

the digital toolbox helping us to

sure that everyone attending can

accomplish our work. Very possibly, in

leave with at least one new resource

2023 or 2025, the mobile device itself

for them to use.

will be radically different…perhaps even to the point where it never leaves your pocket.

And then, the fun really begins. Apps are so…are so…2015, aren’t they?

While the mobile revolution of the

In 2019, the Apple and Android app

past generation is staggering in the

stores each had around 2,000,000

change it has brought, it really wasn’t

apps. That’s 2 million! But how many

revolutionary change…it was much

do we have on our phone (and have

more evolutionary. However, in this

The surprise element to this session is that these tools we’ll discuss aren’t just part of an exciting future. They’re part of the current digital toolbox our organization can use to enhance their productivity right away.

The real change that we’re experiencing isn’t just technology. It’s how we can use and enhance our creativity to connect today’s challenges to a new suite of technology productivity and solutions for our business. I hope you will join me at these sessions in March to see how your adaptive mobility vehicle business will move forward using these tools.

See you in Daytona Beach!

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Oct—Dec 2019

43

5 Questions With...

CONGRESSMAN GALLEGO

By Amy Schoppman NMEDA DIRECTOR OF GOVERNMENT RELATIONS A Harvard University graduate who later joined the Marine Corps and served in Iraq with combat unit Lima 3/25, Ruben Gallego was elected to Congress in 2014. During his time in the House of Representatives, Congressman Gallego has demonstrated a noticeable dedication to veterans-related issues including reducing the burden of student loan debt on veterans, increasing veterans’ employment, and providing additional benefits to wounded or deceased veterans and their families. A member of the House Armed Services Committee, the Congressman and his staff have been incredibly helpful as NMEDA continues its work with the Department of Veterans Affairs (VA) to implement the Veterans Mobility Safety Act (VMSA) as well as address the VA’s chronic Prompt Payment Act violations. Recognizing the innovative and service-minded nature of NMEDA’s membership, Congressman Gallego has been especially engaged in NMEDA’s efforts to address outstanding VA invoices and to improve the timeliness and accuracy of the VA’s payment process so that automotive mobility equipment dealers can continue ensuring veterans with disabilities receive safe and appropriate equipment and services as they pursue automotive independence.

Learn more about Arizona Congressman and Marine Corps veteran Ruben Gallego in this edition of “5 Questions With…”

1. What inspired you to run for public office?

A lot of things went wrong when I was in the Marine Corp serving in Iraq with Lima 3/25. I lost my best friend to an IED attack because we didn’t have the proper armor, and we knew it. We later lost another group of Marines from my company for similar reasons. When I returned home, I saw the problems so many of my fellow Marines and service members had accessing care at the VA, readjusting to civilian life, and left with the physical and mental scars of war. I wanted to do

44

NMEDA Circuit Breaker

something to make a difference and

money to get by. But I learned

help fix a broken system.

there, and later in the Marines, to

2. What skill(s) do you utilize most frequently on Capitol Hill?

You have to be able to communicate well with others and to find ways to move forward even when you might be coming from different places.

I grew up with a single mom in a poor neighborhood in a Chicago immigrant community. When I went to Harvard, I was a fish out of water.

I was the first in my family to go to college and cleaned the toilets for other students to make enough

communicate with others and find common ground so you can get things done. The men and women I serve with in Congress all come from different backgrounds and places, whether they are Democrats or Republicans, and our experiences often influence our views. And even when total agreement is hard to come by, we can make the most progress when we can figure out where each of us is coming from and reach some kind of mutual understanding.

3. What is your favorite aspect of Arizona’s 7th congressional district?

4. What are your thoughts on autonomous vehicles?

5. What does “mobility” mean to you?

I’m lucky to live and serve in what

Autonomous vehicles have the

independence and freedom, and

I consider to be the best district

potential to increase safety,

as such, I see it as foundational to

in the country. We’re a diverse

reduce congestion, and eliminate

so many fundamental rights. It is

district and the people who live

transportation obstacles for

essential to all areas of public life,

here are hardworking, friendly, and

individuals with disabilities. We need

including education, housing, health

genuinely want to do our best for

to facilitate the safe development

care, recreation, work, and routine

our families and community. And the

of this transformative technology so

daily activities. As a policy maker,

food—definitely the food. If you’re

it can both change the world that

it is important to promote mobility

ever in Phoenix, I have plenty of

we live in and the lives of those who

to ensure that everyone, regardless

recommendations.

face severe transportation difficulties

of physical ability, can live a full and

which impact their social, mental,

independent life in their community.

and physical well-being.

Put simply, mobility means

---

FAST FACTS • Democrat • Represents Arizona’s 7th Congressional District • Committees: Armed Services, Natural Resources • www.rubengallego.house.gov Oct—Dec 2019

45

QAP STRAIGHT TALK

New Regulatory Compliance Rule and What It Means to Our Dealers

by Chuck Hardy NMEDA DIRECTOR OF QUALITY ASSURANCE & COMPLIANCE

Beginning July 1, 2020, it will be a violation of QAP Rules to sell any vehicle with a new conversion that is not posted on the NMEDA website.

W

ell folks, did I get your

our customers share the road. That

attention? That is the

is not changing. However, in light of

essence of the new QAP

a consensus understanding that the

rule for dealers. In this article, I will

QAP program was more “aspirational”

share some background on why the

in verifying this requirement than

NMEDA Board feels it’s important to

stringent, starting on July 1, 2020,

implement this new rule and how we

QAP dealers will be required to

got here. I will also show you exactly

possess credible evidence of

how the new rule will read in the QAP

compliance to appropriate FMVSS for

Rules document, and then break it

each newly converted vehicle they sell

down, sentence-by-sentence to give

within the scope of QAP.

you a full understanding of each element of the rule and exactly what it means to our dealer members.

Overview

NMEDA’s Compliance Review Program (CRP) allows any manufacturer, regardless of NMEDA membership status, to submit such evidence of compliance based on objective

accreditation as a company.

This option requires the submission of ALL conversions’ compliance data to CRP and is required for NMEDA manufacturer membership.

2. A LA CARTE Submit individual conversions to CRP a la carte.

This option (not available to NMEDA manufacturer members) allows a manufacturer to submit compliance data to CRP for one or more conversions, as desired.

3. THIRD-PARTY

The QAP Rules have always required

criteria. QAP dealers rely upon the

Coordinate with a NMEDA-

dealers to sell only vehicles that

CRP postings on the NMEDA website

approved third-party testing

comply with appropriate Federal

for information regarding what vehicle

facility or engineering firm.

Motor Vehicle Safety Standards

conversions have been reviewed and

(FMVSS), as provided by federal law.

accepted, as do many government

This option allows the

This has been, and shall remain, the

entities and consumers. Manufacturers

driving principle of the QAP program

are able to achieve this posting for

and unquestionably stands as a fair,

their conversions in one of three,

minimum, objective requirement of

objective ways:

the NMEDA program developed for the functionality and safety of our customers as well as the safety and wellbeing of the public with whom

46

NMEDA Circuit Breaker

1. NMEDA MEMBERSHIP

manufacturer to avoid submitting compliance data to CRP directly.

Instead, the required information is submitted to a third-party testing facility or engineering firm, which independently verifies that

Obtain NMEDA membership and

the data meets the objective CRP

achieve the Manufacturer’s Quality

standards. The compliance data is

Assurance Program (MQAP)

not shared with CRP.

Some manufacturers may be under

never read one of Amy’s articles you

Safety Administration (NHTSA) does

the erroneous impression that QAP

really need to, hint hint) but I can tell

not have an enforcement arm to verify

dealers can only sell conversions

you that from the very first NMEDA

every company for compliance to the

from NMEDA manufacturer members,

conference I attended, we had some

FMVSS they promulgate. And while

which are accredited under MQAP.

upset dealers who approached me

it is true that all vehicle conversion

That has never been the case, is

and asked me, “Chuck, what are

companies must certify they are

you going to do about Company X?

compliant to applicable FMVSS

“

through Title 49 USC Chapter 301

compliant and yet they are NMEDA

and apply a certification or alterer

members. How can you allow this?”

label on each converted vehicle, is

and others saying, “Chuck, how does

this sufficient? That was the real

NMEDA allow a QAP dealer to sell

question being discussed by the QAP

vehicles that are not crash-tested?”

committee.

not the case today, and will not be the case in the future. QAP dealers have always been, and will continue to be, free to sell any conversion that complies with appropriate FMVSS standards, regardless of the manufacturer’s NMEDA membership status. However, this change to QAP is to emphasize that dealers are selling only vehicles that are fully compliant with federal regulations.

NMEDA is proud to support, encourage and advance a healthy, open marketplace for safe, compliant wheelchair accessible vehicles. The association believes the ability to offer clear, objective, and reasonable paths to compliance, and the widest possible range of compliant manufacturer products, is essential for the success of our mobility dealer members and the satisfaction of the public they serve.

A complete list of current postings for all known accessible vehicle conversion manufacturers can be found at: www.nmeda.com/ safetyreviewedvehicles

They are selling (bleep) that is non-

So, in April 2018, the QAP Committee began discussions about what objective evidence was sufficient for a dealer to assure that the products they are installing, including the vehicle conversions they are selling are compliant with federal law.”

And while these dealers may have thought (as I somberly stood there and said, “I don’t know, but I agree with you and we will look into making this better.”) that maybe I was full of something stinky, I promise you that those words from our dealers sunk in. I learned long ago that listening to your customers (the dealers are my customer) is not only important, but essential.

So, in April 2018, the QAP Committee

How We Got Here I can tell you personally, without as eloquently assembled words and catchy references to childhood memories and oh-so fantastic movies as my co-worker and never-seeme-using-an-emoji or be-without-acoffee-in-my-hand GR Director Amy Schoppman (side note: if you have

began discussions about what objective evidence was sufficient for a dealer to assure that the products they are installing, including the vehicle conversions, are compliant with federal law (i.e., F/CMVSS).

We operate in a “self-certification” world with mobility equipment and conversions. That means that the National Highway Transportation

Ultimately, the committee concluded that a label alone stating compliance was not sufficient evidence that a newly converted vehicle was compliant with federal law, nor was a statement on the company website or brochures, or even an email or letter from a company officer stating they were compliant.

So what now? What would be acceptable evidence? And how would we be able to enforce compliance?

The committee decided that someone independent of the company performing the conversion needs to verify compliance. So then, who is capable of verifying this compliance?

Obviously, the existing NMEDA Compliance Review Program (CRP) engineers would be one, but to offer a solution for companies who do not

Oct—Dec 2019

47

QAP STRAIGHT TALK wish to use NMEDA CRP, we decided that a qualified third-party test lab or independent engineering firm could be alternate choices. Great, so the committee now knows what objective evidence to ask for, and also how that evidence can be verified, but then the question came up: How will the dealers know that a vehicle conversion they are about to sell is accepted? And to this end, it was decided there has to be some sort of

(continued)

The Rule Here is the new rule exactly how it reads under the “Program Requirements” section V, subsection N. Note that this document can be found on the NMEDA website under Members > Document Center > QAP Program Documents. Look for the document number “QAP-101 (revision 2019A)”: N. Regulatory Compliance:

listing on the NMEDA website. We

New Vehicle Conversions –

call this listing (being)“posted.”

(effective July 1, 2020) The dealer

Now, with all of the elements

shall be in possession of, and able

necessary to proceed, the committee worked on the draft language for the new rule and in December 2018 moved the proposal to the NMEDA board of directors. Then at the January 2019 board meeting, the QAP committee proposal was discussed and sent back to committee with comments. Finally, after continued meetings and tweaking of the policy and the need to establish a communication and roll-out plan that would provide the dealers with ample time to comply, the QAP committee sent a final version back to the board and the new rule on regulatory compliance was approved by the board on September 19, 2019.

to produce sufficient, as solely determined by NMEDA, evidence of regulatory compliance for all newly converted vehicles they sell. All newly converted vehicles procured from MQAP accredited manufacturers are considered

NMEDA will make available a listing on its website showing what standards apply and how dealers can comply. Acceptable forms of evidence may include: a test report summary from a NMEDA authorized thirdparty test lab or engineering firm stating compliance to all applicable regulatory standards, or an acceptance statement from NMEDA CRP, based on all established, objective criteria. In the absence of either form of compliance evidence, delivery of the converted vehicle to the customer is a rule violation that can impact a Dealer’s QAP status. The dealer should contact NMEDA CRP if there are any questions regarding either form of compliance.

compliant (compliance can be

To help you understand this best, I

verified on NMEDA’s website)

will break down each sentence of the

and no further documentation

rule and give you some explanation as

is necessary. However, for newly

to the intent. OK, ready? Here we go

converted vehicles procured

with the first sentence.

from a source that is not MQAP

“The dealer shall be in possession of, and able to produce sufficient, as solely determined by NMEDA, evidence of regulatory compliance for all newly converted vehicles they sell.”

accredited and not listed on NMEDA’s website, the dealer shall be in possession of, and able to produce, evidence of regulatory compliance; typically F/CMVSS.

The Business Dictionary (www. businessdictionary.com) defines objective evidence as “Information based on facts that can be proved through analysis, measurement, observation, and other such means of research.” What this means is that a quote on a website stating that a conversion has “been crash tested and meets all safety standards” is not good enough, that an email from a sales person stating that “all of our conversions have been crash tested” is not acceptable, and a statement in a company brochure

48

NMEDA Circuit Breaker

stating that the conversion “meets

NMEDA website, we are going to

In other words, if it’s not posted, and you

the requirements of all applicable F/

need objective evidence that the

sell it, it is a violation of the QAP Rules

CMVSS” is insufficient. In other words,

conversion is compliant. In this

and you could be suspended or have your

a statement, in whatever form, is not

case, the dealer should contact the

NMEDA membership revoked.

going to be enough. We want to see

conversion company directly and ask

the data behind that statement, the

them to engage with NMEDA to find

And now the last sentence:

proof if you will. Simply stating that

out how to have their conversion(s)

a conversion “is compliant” with all

posted. Unfortunately, until such the

“The dealer should contact NMEDA CRP if there are any questions regarding either form of compliance.”

federal safety standards is just not

conversion is posted, the dealer will

going to cut it.

not be able to sell the un-accepted

Meaning, if you have any questions about

“All newly converted vehicles procured from MQAP accredited manufacturers are considered compliant (compliance can be verified on NMEDA’s website) and no further documentation is necessary.”

conversion.

What this means is that all conversions you’re selling from MQAP accredited manufacturers are goodto-go, you don’t have to do anything else. This is because NMEDA has done all of the work in reviewing the data and analysis for the conversion. This is obviously the simplest path for our dealers.

“However, for newly converted vehicles procured from a source that is not MQAP accredited and not listed on NMEDA’s website, the dealer shall be in possession of, and able to produce, evidence of regulatory compliance; typically F/CMVSS.” Now, this is where it gets a bit trickier.

As a non-profit trade association, we are always careful to not restrict trade.

That means that NMEDA cannot force dealers to buy only from NMEDA members. Dealers are always free to sell whatever vehicles or conversions they wish. The only change is that now NMEDA wants to make sure that the conversions being sold from these non-MQAP sources are safe and compliant with federal safety standards. In other words: Have they been crash-tested and accepted?

So, if the new conversion you are selling is not posted on the

“NMEDA will make available a listing on its website showing what standards apply and how dealers can comply.”

On the NMEDA website (there is a link on the compliance page) you can find a list of all federal motor vehicle safety standards and any other

the program, about the new rule, about the postings and what they mean, about what to do with a conversion that is not posted, or anything regarding this new requirement, please contact the NMEDA office for clarification and direction. We are here to help!

standards that apply to a conversion.

In Summary

You can use that list to understand

QAP has a new rule. Beginning July 1,

what data is going to be required.

“Acceptable forms of evidence may include: a test report summary from a NMEDA authorized third-party test lab or engineering firm stating compliance to all applicable regulatory standards, or an acceptance statement from NMEDA CRP, based on all established, objective criteria.”

As stated previously, and this is important, if the conversion you are selling or about to sell is currently posted on the NMEDA website none of this matters, we have all the data we need and you are good-to-go. The only time this matters is if you want to sell a conversion that is NOT posted.

If the conversion is not posted, we will need to have evidence that the conversion is compliant (i.e., crashtested). Obviously, if such evidence is available, we would prefer it be made available to NMEDA so we can post said vehicle.

2020 all new vehicle conversions sold must be posted on the NMEDA website.

The postings can be found at: www.nmeda.com/safetyreviewedvehicles.

As the new rule does not go into effect until July 1, 2020, dealers have ample time to stop new orders and move all non-compliant vehicles out of inventory.

That also gives the conversion companies who are not posted the time they need to conduct testing if needed and submit crash-test results to NMEDA for acceptance. Time is of the essence. If you routinely sell conversions not meeting the new criteria, now is the time to act so that there is no interruption in your business after July 1, 2020. NMEDA believes that all conversions should be safe and compliant with federal law and that this policy supports that belief. We hope you feel the same way.

---

“In the absence of either form of compliance evidence, delivery of the converted vehicle to the customer is a rule violation that can impact a Dealer’s QAP status.”

Oct—Dec 2019

49

QAP DASHBOARD AVERAGE FINDINGS PER AUDIT October 2018–September 2019

1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

TOP 5 AUDIT FINDINGS October 2018–September 2019 Calibration Overdue

36

Insurance Does Not List NMEDA

32

Weight Analysis Missing/Incomplete

22

NHTSA Listing Missing/Outdated Final Inspector Not Certified

18 15

AUDIT FINDING SEVERITY October 2018–September 2019 Successful Audit 27%

Opportunity for Improvement 32%

50

NMEDA Circuit Breaker

Major 11%

Minor 30%

QAP DASHBOARD Total QAP Dealers in Good Standing

Quarterly: September 2018–September 2019 334 332 330 327

328 325

326 324 322

331

330

322

320 318 316

Sep-18

Dec-18

Mar-19

Jun-19

Sep-19

NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: September 2018–September 2019 Applications 10 9 8 7 6 5 4 3 2 1 0

Accreditations

9 6

7

7

7 5 3

Sep-18

Dec-18

Dealers with No Audit Findings A & J Mobility A & J Mobility A & J Mobility Advanced Driving Systems, Inc. Agor Enterprises Agor Enterprises Custom Mobility Mobility Express MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks Ocean Conversions SGI Mobility Tim’s Trim, Inc. Total Mobility Services Total Mobility Services

De Pere, WI McFarland, WI Valders, WI Tallahassee, FL Rochester, NY Syracuse, NY Largo, FL New Port Richey, FL Allentown, PA Clermont, FL Ft Myers, FL Jacksonville, FL Largo, FL Norristown, PA Ocala, FL Tallahassee, FL Tampa, FL Ft Myers, FL Leola, PA Rochester, NY Boswell, PA Harrisburg, PA

3

2

Mar-19

Jun-19

3

Sep-19

Newly Accredited Dealers Ability Center Accessible Vehicle Solutions, Inc. Advanced Wheels AMS Auto Auto Express South Mobility of Denver Kersey Mobility Mobility One Transportation MobilityWorks Palmiero Mobility Team Adaptive Texas Adaptive Aids

Santa Rosa, CA Calgary, AB East Haven, CT Woodstock, IL Ft Myers, FL Denver, CO Everett, WA Tulsa, OK Buffalo, NY Meadville, PA Pensacola, FL Aledo, TX

Oct—Dec 2019

51

NMEDA MANUFACTURER MEMBERS MANUFACTURERS ____________________________

ACE Mobility LLC 9850 East 30th Street Indianapolis, IN 46229 (317) 241-2444 Adaptive Mobility Systems, Inc. (AMS) 2072 N. Bibb Drive Tucker, GA 30084 (770) 674-0776 Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 (866) 641-0419 AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 (877) 506-3770 AOI Electrical 9650 East 148th Street Noblesville, IN 46060 (800) 480-6680 B & D Independence Inc. 1024 Empire Street Mt.Carmel, IL 62863 (618) 262-7117 Bever Mobility Products 2885 Sanford Ave SW 41693 Grandville, MI 49418 (888) 959-6198 BraunAbility P.O. Box 310 Winamac, IN 46996 (800) 843-5438 Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 (262) 953-5396 Crescent Industries 191 Washington St. Auburn, ME 04210 (207) 777-3500 Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 (818) 782-6793

Ford Motor Company 777 Woodward Avenue, Suite 500 Detroit, MI 48226 (313) 202-6342 Freedom Motors Inc., division of Savaria 14 Goodmark Place Etobicoke, ON M6W 6R1 (905) 799-5545 General Motors Corporation 100 Renaissance Ctr., MC482-A20-B98 Detroit, MI 48265 (313) 667-8682

Paravan GmbH Paravan - Str. 5-10 D-72539 Pfronstetten Aichelau Germany (844) 887-0723 Q’Straint/Sure-Lok 4031 NE 12th Terrace Oakland Park, FL 33334 (954) 986-6665 Revability 1655 Wall St. Salina, KS 67402 (620) 314-3053

Sure Grip Hand Controls 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 (506) 363-5289 Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4649 Vantage Mobility International 5202 S. 28th Place.

Phoenix, AZ 85040 (800) 348-8267

Golden Mobility & Rehab LTD 3150A Faithfull Avenue Saskatoon, SK S7K 8H3 (306) 242-9060 Harmar Mobility 2075 47th St. Sarasota, FL 34234 (800) 833-0478 Johnson Hand Controls LLC 3960 Locust Grove Rd Columbia, PA 17512 (717) 449-0089 Joysteer USA, Inc. 6624 Clay Avenue SW Grand Rapids, MI 49548 (832) 783-9751 KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 (408) 773-0219 Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 (506) 859-8591 Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 (800) 243-4051

E Z Lock 2001 Wooddale Blvd.

Baton Rouge, LA 70806 (225) 214-4620

Mercedes-Benz USA, LLC 8501 Palmetto Commerce Pkwy Ladson, SC 29456 (843) 666-4333

Fiat Chrysler Automobiles 1000 Chrysler Drive Auburn Hills, MI 48326 (800) 255-9877

Mobility Innovations 51277 Celeste Dr. Shelby Twp, MI 48315 (586) 843-3816

For informa�on and to become a dealer, contact Randy.

RandyK@clockmobility.com 800.732.5625 Clock Conversions

clockconversions.com Paid Advertisement

52

NMEDA Circuit Breaker

NMEDA ASSOCIATE MEMBERS ASSOCIATES

____________________________

ALABAMA Brandon Adamson 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 Chris Adkison 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 Josh Forsman 3830 Ridgeway Drive Birmingham, AL 35259 (205) 870-5999 Tracey Kennedy 3830 Ridgeway Drive Birmingham, AL 35259 (205) 870-5999 Lou Klein 8933 Green Chase Drive Montgomery, AL 36117 (941) 726-2220 Craig Rogers 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 Jennifer Rogers 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 William Scott 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 David Shelnutt 3830 Ridgeway Drive Birmingham, AL 35259 (205) 870-5999 Cedrick Wallace 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 Miika Weiman 3830 Ridgway Drive Birmingham, AL 35259 (205) 915-2299 Stephen Williams 3830 Ridgeway Drive Birmingham, AL 35259 (205) 870-5999

____________________________

ALASKA Tara Burns 103 Fram St Petersburg, AK 99833 (907) 209-3835 ____________________________

ARIZONA Carol Blanc 755 E McDowell Road Outpatient Therapy Phoenix, AZ 85006 (602) 521-3072 Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 (480) 598-2383 Jennifer Nordine 1414 W. Broadway #111 Tempe, AZ 85282 (480) 449-3331 Jason Strowmatt 1414 W Broadway Road #111 Tempe, AZ 85282 (713) 446-4628 James Stueben 1500 W Longhorn Ct. Chandler, AZ 85286 (480) 277-4931

____________________________

ARKANSAS William “Grant” Camden 9601 Baptist Health Drive Little Rock, AR 72205 (501) 202-7598 Vito A. Villa 1125 North College Avenue Fayetteville, AR 72703 (479) 713-8630

Gregory Paquin 5140 Florence Ave. Unit C Bell, CA 90201 (323) 326-1383

David S. Lieberman 1747 Pennsylvania Avenue NW Suite 1000 Washington, DC 20006 (202) 785-9500

Stanton D. Saucier 6175 Melvin Avenue Tarzana, CA 91356 (818) 614-6149

FLORIDA

COLORADO

Carlos Abella 27553 Cashford Circle Wesley Chapel, FL 33544 (813) 631-9700

Sarah Davidson 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117

Courtney Beach 22 Iroquis Trail Ormond Beach, FL 32174 (386) 235-7384

Barry Doyle 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218

Vilma Cedoz 3191 Maguire Blvd.

S233 Orlando, FL 32803 (407) 204-7633

____________________________

Don Green 832 North Crest Dr. Unit B Grand Junction, CO 81506 (970) 712-1435 Tiffany Heck 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8237 Colleen Knoll OTR/CDRS 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218

____________________________

____________________________

CONNECTICUT

CALIFORNIA

Karen Bassett, MS, OTR/L 145 Wormwood Road Fairfield, CT 06824 (203) 581-4028

Penny M. Anders 1641 Borana St. San Diego, CA 92111 (858) 565-2437 Lula Capuchino 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300 Paul Cooper P.O. Box 641 Montebello, CA 90640 (323) 855-1502 Adam Grossman 2195 Larkspur Ln #203 Redding, CA 96002 (530) 232-3260 Hala Jawad 3220 E. 59th Street Long Beach, CA 90805 (562) 272-7231 Tom Matson 1020 Aileen Street Lafayette, CA 94549 (925) 299-1039

____________________________

Torrey Morse 55 Farmington Ave, 12th Fl Hartford, CT 06105 (860) 424-4865

Lisa Crisalli 3936 se 20th ave Keystone Heights, FL 32656 (352) 339-2039 Juliette Delgado 300 Hollywood Way Hollywood, FL 33021 (954) 579-3234 Stephen A. Emerson 1384 Wainwright Way Ft. Myers, FL 33919 (239) 633-0180 Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 (305) 770-0747 Robert Holcomb 32347 County Road 473 Suite B Leesburg, FL 34788 (352) 636-1801

DELAWARE

Todd Keanan 13000 Bruce B. Downs Blvd.

Tampa, FL 33612 (813) 972-2000

Greg Johnson 5037 Morgans Way Laurel, DE 19956 (302) 381-2670

Dave Krieger 9315 Hunters Park Way Tampa, FL 33647 (800) 738-9967

____________________________

Ginger H. Le 27553 Cashford Circle Suite 101 Wesley Chapel, FL 33544 (813) 631-9700

____________________________

WASHINGTON, DC David Goch 1747 Pennsylvania Ave. NW Washington, DC 20006 (202) 785-9500

Vera Moffitt-Scott 2610 N 19th Street Tampa, FL 33605 (813) 766-9746

Oct—Dec 2019

53

NMEDA ASSOCIATE MEMBERS Ferenc Moricz 5914 Jet Port Industrial Blvd.

Tampa, FL 33634 (813) 890-8809 Eilif L. Olesen 12700 66 Street North #1128 Largo, FL 33773 (727) 424-7485 Stephen Sundarrao 4202 E. Fowler Avenue ENB 118 Tampa, FL 33620 (813) 974-5346 Rod Synovec 219 Ashley Road Mascotte, FL 34753 (407) 716-0465 Mike Thacker 1475 W Cypress Creek Road Suite 300 Ft. Lauderdale, FL 33309 (954) 475-5904 Dorothee Zuleger 2905 Abbey Ct. Winter Park, FL 32792 (407) 237-3099 ____________________________

GEORGIA Matt Abisamra 2020 Peachtree Rd. NW Atlanta, GA 30309 (404) 350-7722 Brian Adkins PO Box 425 Grayson, GA 30017 (770) 676-7337 Dan Allison 2020 Peachtree NW Attn.

Assistive Technology Div. Atlanta, GA 30309 (404) 350-7763 John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 (404) 350-7720 James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 (404) 367-1296 Rajesh Pagadala 3586 Riverside Drive Macon, GA 31210 (478) 279-1885 Jacqueline Valme 747 South Eighth Street Suite D Griffin, GA 30224 (770) 229-6498

ILLINOIS

IOWA

Anne Hegberg 26W171 Roosevelt Road Wheaton, IL 60187 (630) 909-6080

Andy Nelson 301 West North Street Richland, IA 52585 (641) 242-0600

James Wooldridge 500C South Lewis Lane Carbondale, IL 62948 (618) 453-2331

Perry Ressler 980 Hwy 18 East Britt, IA 50473 (352) 552-6674

INDIANA

Mark Richmann 1111 West San Marnan Drive Waterloo, IA 50701 (866) 550-4551

____________________________

Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 (317) 879-8940 Susan Fassett 63558 Peppermint Road North Liberty, IN 46554 (574) 647-2634 Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 (317) 466-1000 Suzanne HardestyPritchard 4740 Kingsway Drive Indianapolis, IN 46205 (317) 721-8636

Bill Siebert 56504 Gillen Avenue Glenwood, IA 51534 (402) 679-4058

____________________________

KENTUCKY Catherine I. Greene 3800 Nicholasville Road Apt. 13231 Lexington, KY 40506 (859) 797-6889 MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 (619) 607-1142

Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 (800) 841-4938

Brian Iadarola 224 North Hite Ave. Louisville, KY 40206 (502) 893-0050

Mary Ellen Keith 18 Wilson Drive Carmel, IN 46032 (317) 696-0405

Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 (859) 255-2555

Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 (317) 660-6506

LOUISIANA

Jeff Perron 2430 Lingerman Way Avon, IN 46123 (317) 329-2115 Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 (260) 417-8399 Russell Schimmell 3701 Bellemeade Avenue Evansville, IN 74414 (812) 492-0645 Craig Vyhnanek 414 E Beaver Street Morocco, IN 47963 (708) 932-5328

____________________________

____________________________

____________________________

Patrick DeNobrega 11311 McCormick Rd. Hunt Valley, MD 21031 (443) 798-7495 ____________________________

MASSCHUSETTS Eugene Blumkin 600 Washington Street Boston, MA 02211 (617) 204-3721 Cabot Smith 100 Newark Street Haverhill, MA 01832 (978) 374-4530 Tricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 (781) 329-6656

____________________________

MICHIGAN Michael Blasius 26261 Evergreen Road, Suite 300 Southfield, MI 48076 (248) 351-0149 Aisha Hedwood PO Box 48561 Oak Park, MI 48237 (313) 719-4335 Derrick Hedwood PO Box 48561 Oak Park, MI 48237 (313) 719-4335 George Hicks 4345 Teal Road Petersburg, MI 48270 (734) 279-9345

Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 (337) 289-3004

C Kerry Jones 26875 Church St. PO Box 367 Edwardsburg, MI 49112 (269) 663-0226

Rev. Julius Lee, CBT President 2910 Seine Street New Orleans, LA 70114 (504) 450-4014

Danton Lloyd PO Box 241 Okemos, MI 48805 (517) 349-7990

Michael K Shipp 1340 Mitcham Orchard Rd Ruston, LA 71270 (318) 245-7361 ____________________________

MARYLAND Elin Davis 4720 Montgomery Ln Bethesda, MD 20814 (800) 729-2682

Kelby Lloyd P.O. Box 241 Okemos, MI 48805 (517) 349-7990 Robert E. Reid P.O. Box 241 Okemos, MI 48805 (517) 349-7990 Patrick Zeiser 5005 Plainfield Ave NE Suite 400 Grand Rapids, MI 49525 (616) 447-2293

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54

NMEDA Circuit Breaker

NMEDA ASSOCIATE MEMBERS MINNESOTA

NEW MEXICO

NORTH CAROLINA

Sherri Johnson 2040 Frontage Road South Waite Park, MN 58387 (877) 327-3533

Phillip Holmes 2035 Corbett Dr. Las Cruces, NM 88001 (575) 521-1006

Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 (336) 697-7841

Jim Kopp 11100 Wayzata Blvd Suite 801 Minnetonka, MN 55305 (952) 656-7527

Lance Tunick PO Box 23078 Santa Fe, NM 87502 (505) 557-0184

Ryan Dulina 3614 US 74 Unit 1 Wingate, NC 28174 (704) 839-0492

David Yount 559 Hwy 10 South St. Cloud, MN 56304 (866) 581-3922

NEW YORK

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MISSOURI David Adams 334 Buckington Street St. Peters, MO 63376 (636) 294-1762 Bruce Autry 2816 Ginger Drive West Plains, MO 65775 (417) 274-2778 Joe Micko 233 S Patterson Avenue Springfield, MO 65802 (417) 829-5866 Kimberley Weishaar 3011 Baltimore Avenue Kansas City, MO 64108 (816) 751-7970

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MONTANA Kaitlyn Radi 1876 Songbird Dr. Billings, MT 59101 (406) 855-2673

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NEVADA Warren Vinzant 9105 Hummer Drive Reno, NV 89521 (510) 317-1775

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NEW JERSEY

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Gail Babirad PO Box 540 Kinderhook, NY 12106 (800) 987-2753

Mike Edwards NC Div of Vocational Rehabilitation 5501 Executive Center Dr, Suite 101 Charlotte, NC 28212 (704) 568-8804

Jurgen Babirad Post Office Box 540 Kinderhook, NY 12106 (800) 987-2753

Liz Green 200 First Avenue N.W. #505 Hickory, NC 28601 (866) 672-9466

Royce Burns Sr. 258 Van Keuren Avenue Pine Bush, NY 12566 (845) 361-1244

Mike Savicki 17615 John Connor Rd Cornelius, NC 28031 704-905-9628

Linda Farrell 210 Rabie Road Averill Park, NY 12018 (518) 577-4447

Ziad K Wakim 2505 Viceroy Drive Units N1 N2 Winston Salem, NC 27012 (336) 682-8383

Karen Fitzgerald 1350 Deer Park Avenue North Babylon, NY 11703 (631) 667-9642 Edmund Ippolito 95A Edison Ave West Babylon, NY 11704 (631) 392-4050 John Lorenzetti 4144 High Banks Rd. Geneva, NY 14456 (315) 585-9198 Brian McLane 29 Rockefeller Blvd.

Rensselaer, NY 12144 (518) 426-8850 Carrie Meher 28 Eastern Ave Watervliet, NY 12189 (518) 248-2125

Carrie Monagle 2381 Lawrenceville Road Lawrenceville, NJ 08648 (609) 896-9500

Beth Tarduno 1000 Elmwood Avenue Door 5 Rochester, NY 14620 (585) 271-1894

Gene Morton 1635 Marconi Road Wall Twsp, NJ 07719 (732) 539-5393

Raanan Zidile 1642 Coney Island Aveue Brooklyn, NY 11230 (718) 414-2457

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Dexter Warren 2720 North Main Street Newton, NC 28658 (828) 464-9738

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OHIO Christina Duncan 455 Rushmore Drive Richmond Heights, OH 44143 (601) 613-1535 Greg Hart 3101 West Tech Road Miamisburg, OH 45342 (937) 885-6786 Douglas Morr 7001 Buffalo Parkway Columbus, OH 43229 (614) 888-4160 Paul Musso 111 Stow Avenue, Ste 103 Cuyahoga Falls, OH 44221 (330) 928-7401 Tina Paff 6367 Glenway Ave Cincinnati, OH 45211 (513) 251-2100

Debbie Szelestey 116 N. Jefferson St. 4th Floor Dayton, OH 45402 (937) 224-3033

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OREGON Juan Gonzalez 8750 NE Emerson St Portland, OR 97220 (503) 251-3865

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PENNSYLVANIA Lori Benner 30 Hope Drive EC 130 Hershey, PA 17033 (717) 531-7444 Brenda Bennett 4202 Peach Street Erie, PA 16509 (814) 833-2301 Timothy P. Brant 596 Goucher Street Johnstown, PA 15905 (877) 395-7011 Kenneth Brown 543 Davisville Rd Willow Grove, PA 19090 (215) 659-2400 Amy Lane OTR/L CDRS 3600 Forbes Avenue Atwood Suite 3010 Forbes Tower Pittsburgh, PA 15213 (412) 864-3068

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PUERTO RICO Grisselle Rivera-Ortiz Palmares de Monteverde 94 ramal 842 apt. 30 San Juan, PR 00926 (939) 246-9256

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SOUTH CAROLINA Bill Hayes 2011 Hampton Street Columbia, SC 29204 (803) 779-2011 Tom Jackman 1410-C Boston Ave. W. Columbia, SC 29170 (803) 896-6080 Brigitte King 701 Grove Road Greenville, SC 29605 (864) 455-4476

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NMEDA ASSOCIATE MEMBERS Ian McClure 4040 Hwy 17 Bypass South Suite 201 Murrells Inlet, SC 29576 (843) 652-8252 Alan B. Simmerson 3602 Deerfield Drive Columbia, SC 29204 (803) 776-4000

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TENNESSEE

Ken Webb PO Box 213 Coppell, TX 75019 (800) 886-4926

BRITISH COLUMBIA

VIRGINIA

Harry Baergen 1841 Swan Road Tsawwassen, BC V4M 0A8 (778) 888-2210

Craig Baker 7400 Midlothian Richmond, VA 23225 (804) 918-9601 Katie Fair 6858 Old Dominion Drive Suite 200 McLean, VA 22101 (703) 288-8260

Martha Stephenson, RN 1701 W State Line Road South Fulton, TN 38257 (731) 479-1568

Jennifer Lambertson 108 Dogwood Drive Fredericksburg, VA 22405 (540) 903-0619

TEXAS

David Martinez 3570 New Market Road Henrico, VA 23231 (804) 921-7716

Sean Berry 3135 TAMU College Station, TX 77843 (979) 845-6375 Eric Bradley 3135 TAMU College Station, TX 77843 (979) 845-7492 Lance Bullard 3135 TAMU College Station, TX 77843 (979) 845-6153 Lou Dienhart PO Box 2106 Pflugerville, TX 78660 (512) 585-5911

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WASHINGTON Jim Speer 16212 Bothell Everett Highway Mill Creek, WA 98120 (425) 922-0990 Benson Wong 3033 19th Avenue South Seattle, WA 98144 (206) 356-1068

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WISCONSIN

James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 (830) 386-0446

Tim Schermetzler W 7366 Flambeau Point Road Ladysmith, WI 54848 (715) 532-0327

Benjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 (210) 347-5006

Steven Tipton 2620 W Silver Spring Drive Milwaukee, WI 53209 (414) 788-6280

Murray Schwartz, EVP 8221 Tristar Drive Irving, TX 75063 (214) 615-0661 Lynne Scott Lee 124 Citation Lane Waxahachie, TX 75165 (504) 439-1001 Chad Strowmatt 11020 Katy Freeway Suite 217 Houston, TX 77043 (713) 858-1582

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Amy Palmer 1235 Fuller Rd. Dyersburg, TN 38024 (731) 446-7210

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CANADA

NMEDA Circuit Breaker

Larry Bowen PO Box 78095 Northside RPO Port Coquitlam, BC V3B 4X5 (604) 996-4893 Lisa Kristalovich 4255 Laurel Street Vancouver, BC V52 2G9 (604) 734-1313 Dean Robertson 3405 W 31 Ave. Vancouver, BC V6S 1X6 (604) 263-5218 Lars Taylor #201 - 4710 31st Street Vernon, BC V1T 5J9 (250) 307-2387

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NEW BRUNSWICK Maura Dulong, OT 800 Priestman St. Fredericton, NB E3B 0C7 (506) 452-5876

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ONTARIO Joe Allen 830 Mill Ridge Court Port Elgin, ON N0H 2C4 (416) 254-7237

Bob Nunn 6 Ridgeview Street St. George, ON N0E 1N0 (519) 740-4801 Susan Paszt PO Box 58 32 West Street Warkworth, ON K0K 3K0 (705) 875-2133 Tamalea Stone 398 McDonnel Street Unit 4 Peterborough, ON K9H 2X4 (705) 741-7660 Karen Wolfe 368 Main Street Picton, ON K0K 2T0 (613) 476-1768 Janice Yeung 5373 Vail Court Mississauga, ON L5M 6G9 (416) 803-3811 ____________________________

QUEBEC Dana Benoit 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1891 Stephanie Bois 1300, boul. Cure-Labelle Blainville, QC J7C 2N8 (450) 437-6001 Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 (438) 498-8448 Nathalie Maertens 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1891

Andre’ Amyot Place de Ville, Tour C 330 rue Sparks Ottawa, ON K1A 0N5 (613) 990-2670

Alyssa Merilees 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1891

Shah Baqar 20 Linsmary Court Markham, ON L6E 1L2 (416) 419-3031

Michel Morency 333, boul. Jean-Lesage, C-4-21 C.P. 19600, Succ. Terminus Quebec City, QC G1K 8J6 (418) 528-3597

Tim Danter 882 Fairway Road N Kitchener, ON N2A 0C2 (905) 330-1596 F. Lortie 68 Bloomfield London, ON N6G 1P3 (519) 495-9541 Wendy Nieuwland 370 Bayview Drive, #100 Barrie, ON L4N 7L3 (705) 727-0319

Susan Sofer 6900 Boul Decarie Suite M170 Cote St-Luc, QC H3X 2TT8 (514) 733-1414 Kristian Thivierge 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1891 Minh-Thy Truong 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1770

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NMEDA ASSOCIATE MEMBERS SASKATCHEWAN

CHINA

ISRAEL

Suzanne Lendvoy 2180 23rd Avenue Regina, SK S4S 0A5 (306) 766-5968

Ka (Joe) Chun 130 Hip Wo Street G1F Block P, Kwam Teng Kwam Teng +852 96365171

Adi Adler, CEO 58 Ha”Khermesh Haifa 31000 +972-390-3903

INTERNATIONAL

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AUSTRALIA Jeff Watters P.O. Box 421 Montrose, Vic 3765 (039) 762-2277

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Chu Wa Ho 130 Hip Wo Street Kowloon Hong Kong +852 62272307

Moshe Ofek 58 Ha”Khermesh Haifa 31000 +972-390-3903

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IRELAND Gerry Merrick Floor 2 Block A Cookstown Court Cookstown Estate Rd Dublin D24WK28 +3530879894946

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MGA Research Corporation

Discover the MGA Advantage

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Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.

Test with the Best: We are proud to serve the industry for over thirty years.

| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com | Oct—Dec 2019

57

DATES TO REMEMBER This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

NMEDA Board of Directors Meetings November 21, 2019 December 19, 2019 January 16, 2020

NMEDA Board Elections & Bylaw Changes Voting opens electronically December 1—31, 2019

Specialty Equipment Market Association (SEMA) Show November 5—8, 2019 Visit www.semashow.com for more information.

Abilities Expo - Dallas

December 12—15, 2019 Visit www.abilities.com/dallas for more information.

Abilities Expo - Dallas

December 13—15, 2019 Visit www.abilities.com/dallas for more information.

ATIA Conference

January 30—February 2, 2020 Visit www.atia.org/conference or more information.

Abilities Expo - Los Angeles

February 21—23, 2020 Visit www.abilities.com/losangeles for more information.

NMEDA Annual Conference & Expo

March 3—5, 2020 Visit www.NMEDAAnnualConference.com for more information.

AOTA Conference & Expo - Boston

March 26—29, 2020 Visit www.aota.org/conference for more information.

To have your information included in Dates to Remember, please submit at least 12 weeks before the event to katie.mcdonald@nmeda.org.

58

NMEDA Circuit Breaker

Oct—Dec 2019

59

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