January—March 2019

Jan—Mar 2019 | Volume 26 Issue 1

Life Moving Forward Breaking Through and Getting Noticed by Consumers with Disabilities More About Vehicle Classifications In Committees We Trust ...and so much more!

THE NMEDA MAGAZINE

CHATTING WITH THE CEOs

BraunAbility’s Staci Kroon & VMI’s Mark Shaughnessy discuss the state of the auto mobility industry.

See pg. 31

NMEDA.org

Now is Your Chance to Host a CAMS Regional Workshop

Openings are available to host a 2019 Comprehensive Automotive Mobility Solutions (CAMS) regional workshop event.

A CAMS workshop is your opportunity to: • Reach local health professionals • Raise your brand profile in your local market • Connect with local professionals who can refer customers to you • Share event marketing expenses with manufacturer partners who are lining up to participate • Share your commitment to NMEDA and QAP as a market differentiator

Don’t delay—slots are filling up fast!

Contact Andy Ghillyer for more information: Andy.Ghillyer@nmeda.org | 813.264.2697

NMEDA CIRCUIT BREAKER

JAN—MAR 2019

THE NMEDA MAGAZINE

President Chad Blake

CEO

Danny Langfield

Layout, Editor & Creative Director Katie McDonald

Contributing Writers Harry Baergen Chad Blake Carmen Daniels Jones Andy Ghillyer Chuck Hardy Danny Langfield Katie McDonald David Parton

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.

3327 W. Bearss Avenue Tampa, FL 33618 For business office, advertising, and subscriptions: Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org Subscription rates for the U.S.A. and Canada: $16.50/four issues.

Back issues are available by calling the NMEDA office.

VOLUME 26, ISSUE 1

CONTENTS

FEATURES

COLUMNS

20 News Brief 2019 Board Election Results

8

President’s Message - By Chad Blake

24 Hello, From the New Guy at NMEDA! - By Andy Ghillyer

18

CEO’s Message - By Danny Langfield

28 Breaking Through and Getting Noticed by Consumers with Disabilities - By Carmen Daniels Jones 31

On the Cover Chatting with the CEOs - By Katie McDonald

22 Industry Advisor: More About Vehicle Classifications - By Harry G. Baergen 26 Canada President’s Message - By David Parton 48 QAP Straight Talk: In Committees We Trust - By Chuck Hardy

37 2019 Annual Conference

ALSO

Board of Directors

6

Staff Directory

9

Around the Industry

10 Dealer Member Directory 46 QAP Dashboard 52 Manufacturer Member Directory 53 Associate Member Directory 58 Dates to Remember

All rights are reserved under copyright laws © 2019.

The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

NMEDA MISSION STATEMENT Through our diverse membership, NMEDA advocates and supports excellence in providing safe, reliable vehicles and modifications to enhance accessibility for people with special needs.

Jan—Mar 2019

3

BOARD OF DIRECTORS Chad Blake, President

Ability Center 4797 Ruffner Street San Diego, CA 92111 858.541.0552 phone cblake@abilitycenter.com

Bill Koeblitz, Secretary

MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone bkoeblitz@mobilityworks.com

Jud DeMott, Treasurer

Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877.254.5438 phone jud@access2mobility.com

David Parton, Canadian President Mobility in Motion 1710 Bishop Street N., Unit 8 Cambridge, ON N1T 1T2 519.623.9930 phone david@mobilityinmotion.net

Anne Hegberg, Associate Rep. Marianjoy Rehab Hospital 26W171 Roosevelt Road Wheaton, IL 60187 630.909.6080 phone anne.hegberg@nm.org

Christian Quandt, Rep. at Large

Advanced Wheels of Technology, Inc. 33 Bradley Park Road East Granby, CT 06026 860.653.8064 phone christian@advancedwheels.com

Dennis Charvat, Rep. at Large Gina Lewis, Manufacturer Rep. Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866.641.0419 phone ginalewis@adapt-solutions.ca

Total Mobility Services 4785 Penn Avenue Boswell, PA 15531 330.888.9941 phone dennis@tmservices.com

Eric Mansfield, Rep. at Large Kevin McMahon, Manufacturer Rep.

BraunAbility P.O. Box 310 Winamac, IN 46996 800.843.5438 phone kevin.mcmahon@braunability.com

Sam Cook, Past President Superior Van & Mobility 4734 Rockford Pl. Louisville, KY 40216 502.447.8267 phone scook@superiorvan.com

4

NMEDA Circuit Breaker

MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone eric.mansfield@mobilityworks.com

For 60 years AMF-Bruns has been your key to success as the global leader in wheelchair securement and occupant restraint systems.

Visit us: • Abilities Expo LA: Feb 22-24 • NMEDA Conference: Mar 5-7

EASYPULL World‘s most innovative winch and securement system.

EASYPULL FEATURES:

EASYPULL WINCH / SECUREMENT

• Attaches to front of wheelchair.

• Pulls wheelchair & passenger into vehicle up a ramp.

• Wheelchair is secured to vehicle.

Wireless remote control pulls your wheelchair & passenger in / out of your vehicle.

AMF-Bruns of America 800-478-7218 marketing4@amfbrunsamerica.com www.amfbrunsamerica.com

Jan—Mar 2019

5

NMEDA STAFF DIRECTORY Danny Langfield CEO

danny.langfield@nmeda.org

Kristen Clevidence QAP Coordinator

kristen.clevidence@nmeda.org

Doris Santiago Cruzado Membership Coordinator

A Note From The Editor This edition of the Circuit Breaker has some special apearances from our 2019 Annual Conference & Expo speakers. Look for our Conference Spotlight graphic to shine some light on these special “sneak peeks” and learn about what you can expect to see at this year’s conference!

doris.cruzado@nmeda.org

e Sp c en

andy.ghillyer@nmeda.org

Con f

Director of Education & Training

er

Andy Ghillyer

otlight

trevor.jennings@nmeda.org

Katie McDonald

Manager of Communications & Social katie.mcdonald@nmeda.org

Marilyn Myers

Meetings & Conferences Manager marilyn.myers@nmeda.org

Amy Schoppman

Director of Government Relations amy.schoppman@nmeda.org

6

NMEDA Circuit Breaker

Director of Partner Relations

Trevor Jennings

chuck.hardy@nmeda.org

VP of Quality Assurance & Compliance

Chuck Hardy

Plug N Play for Sienna and Pacifica Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 Phone: (973) 808-9709 Fax: (973) 808-9713 peter@DriveMasterMobility.com DriveMasterMobility.com

Independent Driving Systems Inc. 580 TC Jester Blvd.

Houston, TX 77007 Phone: (713) 864-1460 Fax: (713) 864-1469 info@IndependentDrivingSystems.com IndependentDrivingSystems.com

Introducing the New GEN-XR and PNP-70!

GEN-XR

PNP-70

The GEN-XR is our easiest to install reduced steering system. The GEN-XR allows for 0-100%, and anywhere in between, reduction to the steering. The steering effort can easily be adjusted on the fly by the dealer and locked in. The GEN-XR is a plug n play installation on the Toyota Sienna and Chrysler Pacifica only needing 3 wires to be soldered (ignition and CAN).

The Plug N Play 70 offers 70 functions for the Pacifica with a simple box that plugs into the OBD-II. The functions are controlled via a tablet. An option is available for Toyota but is not fully plug n play and thus requires tapping a few wires.

Key Features

Key Features

Plug N Play easy installation 0-100% range of reduction (and anywhere in between) Switch over to OEM steering for family members to drive Safety oriented with an advanced backup system Includes phone for adjusting effort and monitoring any errors

Plug N Play easy installation Control HVAC, Windows, Mirrors and more Small form factor

Jan—Mar 2019

7

PRESIDENT’S MESSAGE

Not Just Another “Conference” Column

By Chad Blake

S

o, for you veteran readers of

called Twining. As a result, NMEDA

• The all-new, two-step process

the Circuit Breaker and this

saw an opportunity to wipe the slate

column, I’m quite sure you

completely clean with RADCO (now

• Onsite and remote audits

know the drill: the January issue

known as TI RADCO) and start over

of the magazine, conference right

from scratch—and that’s what we did,

around the corner…time for the

starting with the people. Everyone

president to hype up the event in his

associated with the previous RADCO

article, right? I checked with Danny,

regime who worked on the NMEDA

and as I suspected, not only is that

account has been (or will be) replaced,

the mandatory topic, there is also an

from the president down to the

actual bylaws requirement that this

auditors. We wanted an all-new, fresh

piece end with, “See you in Daytona

approach—and we got it. Several of the

Beach!” And the exclamation point is

new folks will be at our conference for

not optional.

a major presentation of the new audit

But, in the spirit of the new year, I am

process, including Twining’s Senior VP

going to throw off the shackles of conformity and boldly venture into new and uncharted column territory.

Damn the torpedoes! Full speed ahead! Because there is something more exciting than conference to discuss—and that’s the new QAP audit process.

In the Jul–Sep 2018 edition of this magazine, Chuck Hardy devoted a significant amount of space to describing the new audit process.

In late December of 2018, I’m proud to report that the NMEDA executive board approved a new contract that will transform the new audit process from concept to reality, starting this year.

The contract we executed is with TI RADCO. As you may have read in the weekly Short Circuit email, RADCO was acquired by a company

NMEDA Circuit Breaker

am given to understand that the presentation will include a high-level overview of the new process, as well as information on TI RADCO’s new structure and philosophy. But the session will quickly get down to brass tacks, with most of the time dedicated to a granular discussion of exactly what the new audits will entail, and plenty of time for dealer questions throughout.

of Strategic Growth, Talin Espinoza, and

The ink is barely dry on the new

NMEDA’s new account partner, Roger

contract as I am composing this

Ogawa, Quality Assurance Manager.

article, but already a lot of the pre-

“

Everyone associated with the previous RADCO regime who worked on the NMEDA account has been (or will be) replaced, from the president down to the auditors.”

The presentation I reference above

conference buzz in our industry has

is entitled, “MEMBER ALERT: The

been about this general session.

All-New Audit Process is Here,” and it

Maybe you didn’t notice, but this has

will be held on March 6, 2019 at 4:20 p.m. ET at the Ocean Center across from the Daytona Beach Hilton, in conjunction with our conference.

Talin and Roger will be co-presenting with Danny and Chuck from NMEDA. Significant points of interest will include: • The new audit pricing structure • Timeframe for implementation

8

In visiting with NMEDA staff, I

surreptitiously become a “come to conference” column after all—see how I did that?

Therefore, in the interest of not being impeached for a blatant Bylaws violation in my final year of the NMEDA presidency, allow me to close with the following: “See you in Daytona Beach!”

AROUND THE INDUSTRY VMI Acquires Revability In December 2018, VMI signed a definitive agreement to acquire Revability, a division of specialty vehicle manufacturer REV Group, Inc. Revability designs and manufactures wheelchair accessible vehicles for commercial and personal use, giving VMI a more diversified product line to offer the mobility industry.

New BraunAbility Product - Turny® Evo Seat BraunAbility announced in January that it was expanding its product offering to include an additional mobility transportation solution, the BraunAbility® Turny® Evo seat. The rotating seat lift creates an easier and safer way to get in and out of tall vehicles.

MobilityWorks Receives Financial Investment to Support Expansion Strategy In September 2018, MobilityWorks announced that it has partnered with Flexpoint Ford, a Chicago-based private equity firm, with Flexpoint making a significant equity investment in the Company. Following the investment by Flexpoint Ford, MobilityWorks will continue to operate as an independent company led by its current management team, who will retain a significant ownership stake. The new partnership will accelerate MobilityWorks’ vision of “Accessibility for All” with additional capital for the Company’s ongoing expansion strategy.

MGA Research Corporation

Discover the MGA Advantage

FMVSS 207/210 &SAE J2249

Seating System, Seat Belt Anchorage and Wheelchair Anchorage Testing Experts.

Test with the Best: We are proud to serve the industry for over thirty years.

| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com | Jan—Mar 2019

9

NMEDA DEALER MEMBERS UNITED STATES ____________________________

ALABAMA Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 256-751-1365 1 Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 334-514-6590 1,2,3 MobilityWorks 3747 Pine Lane SE Bessemer, AL 35022 888-473-5402 1,3 MobilityWorks 2150 Meridian Street North Huntsville, AL 35811 888-473-5402 1,3 Phase III Vans, Inc. 2015 Eastern Blvd Montgomery, AL 36117 334-244-1011 1 Sylacauga Handicapped, Inc. 1304 Talladega Hwy. Sylacauga, AL 35150 256-249-3717 1,2,3 Team Adaptive Medical, Inc. 1251 Bolton’s Branch Dr. Mobile, AL 36606 251-471-1088 1,3 ____________________________

ARIZONA A.D.E. Industries, Inc. 3621 S. Palo Verde Tucson, AZ 85713 520-571-7156 1 Ability Center - Phoenix 23606 N. 19th Ave. Phoenix, AZ 85085 877-820-3789 1,3 Ability Center - Phoenix West 13735 West Auto Drive, Ste. 109 Goodyear, AZ 85338 623-242-0552 1,3

10

NMEDA Circuit Breaker

Ability Center - Tucson 4720 N. La Cholla Blvd, Ste. 150 Tucson, AZ 85705 877-820-3789 1,3

Ability Center - Long Beach 2715 Seaboard Ln. Long Beach, CA 90805 877-820-3789 1,3

MobilityWorks 1822 Embarcadero Avenue Oakland, CA 94606 888-473-5402 1

United Access 1825 E. Germann Road, Suite 24 Chandler, AZ 85286 877-501-8267 1,2,3

Ability Center - Orange County 11600 Western Avenue Stanton, CA 90680 877-820-3789 1,3

MobilityWorks 7239 Indiana Avenue Riverside, CA 92504 888-473-5402 1,3

United Access 14885 N 83rd Pl., Suite 105 Scottsdale, AZ 85260 877-501-8267 1

Ability Center - Sacramento 6550 Freeport Blvd. Suite A Sacramento, CA 95822 877-820-3789 1,3

MobilityWorks 325 N. Altadena Drive Pasadena, CA 91107 888-473-5402 1,3

VMI Mobility Center 5058 S. 40th Street Phoenix, AZ 85040 602-385-5999 1,3 ____________________________

Ability Center - San Diego 4797 Ruffner Street San Diego, CA 92111 877-820-3789 1,3

MobilityWorks 1424 S. La Cienega Blvd.

Los Angeles, CA 90035 888-473-5402 1,3

Ability Center - San Luis Obispo 3548 Empleo St. San Luis Obispo, CA 93401 877-820-3789 1,3

MobilityWorks 1245 Laurelwood Road Santa Clara, CA 95054 888-473-5402 1,3

Access Options, Inc. 41545 Albrae St. Fremont, CA 94538 408-734-5438 1

MobilityWorks 8130 Parkway Drive LaMesa, CA 91942 888-473-5402 1

Access Options, Inc. 109 Lee Road Suite D Watsonville, CA 95076 831-722-6804 1,2,3

MobilityWorks 120 N. Diamond St. Fresno, CA 93701 888-473-5402 1,3

AERO Mobility 1001 N. Weir Canyon Rd. Anaheim, CA 92807 714-973-8600 1,2,3

MobilityWorks 7720 N. Sepulveda Blvd.

Van Nuys, CA 91405 888-473-5402 1,3

Driving Specialties of Sacramento 2216 Cemo Circle #A Rancho Cordova, CA 95670 916-635-2765 1

MobilityWorks 3127 Fite Circle, Suite B Sacramento, CA 95827 888-473-5402 1

ARKANSAS Mobility Centers of Arkansas 712 Hwy 5 N Benton, AR 72019 501-794-3100 1,3 Presidential Conversions 2887 No. College, Suite B Fayetteville, AR 72703 479-521-8433 1,3 Presidential Conversions 7323 Cock of the Walk, Suite B N. Little Rock, AR 72113 501-725-9070 1 Presidential Conversions East 2500 Commerce Drive Bldg. A, Suite B Jonesboro, AR 72401 870-933-7270 1 ____________________________

CALIFORNIA Ability Center - Fresno 2563 N. Fordham Avenue Fresno, CA 93727 877-820-3789 1,3 Ability Center - Inland Empire 711 S. Allen St. San Bernardino, CA 92408 877-820-3789 1,3

Economy Medical- Lifestyle Mobility 4025 Nelson Avenue. Ste. B Concord, CA 94520 925-671-4800 1 Gary E. Colle, Inc. dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 858-748-9414 1,3

MobilityWorks 1300 Nord Avenue Chico, CA 95926 888-473-5402 1,3 MobilityWorks 890 Cowan Road, Suite B Burlingame, CA 94010 888-473-5402 1,3 Modesto Mobility Center, Inc. 1025 Lone Palm Ave. Ste 5A-B Modesto, CA 95351 209-577-1069 1,3

NMEDA DEALER MEMBERS SACVANS Mobility 5821 Florin Perkins Road Sacramento, CA 95828 916-381-8267 1 ____________________________

Wheelchair Getaways 32 Stony Hill Road Bethel, CT 06801 203-790-9998 1 ____________________________

Mobility Express 4320 US Hwy 19 New Port Richey, FL 34652 727-849-0262 1

MobilityWorks 8706D East Broadway Ave Tampa, FL 33619 888-473-5402 1,3

COLORADO

DELAWARE

Mobility Express 7910 Ulmerton Road Largo, FL 33771 727-556-2917 1

MobilityWorks 364 Destination Daytona Lane Ormond Beach, FL 32137 386-586-5492 1, 3

Freedom Mobility, Inc. 4750 S. Santa Fe Circle #5 Englewood, CO 80110 720-722-2680 1,3

MobilityWorks 1010 Contractors Way Bear, DE 19701 888-473-5402 1

Mobility Transportation Systems 4010 E. Hillsborough Ave. Tampa, FL 33610 813-246-9116 1,2,3

MobilityWorks 1505 Capital Circle NW Tallahassee, FL 32303 888-473-5402 1

Frontier Access & Mobility Systems, Inc. 1308 Riverside Ave., Suite A Fort Collins, CO 80524 970-223-8267 1

True Mobility, Inc. 773 S. DuPont Hwy. New Castle, DE 19720 302-836-4110 1 ____________________________

MobilityWorks 20354 U.S. Hwy 27 Clermont, FL 34715 888-473-5402 1,3

MobilityWorks 12530 Metro Pkwy Ft. Myers, FL 33966 239-275-1900 1

Mobility Driven 832 N. Crest Drive, Unit B Grand Junction, CO 81506 970-712-1435 1

FLORIDA

MobilityWorks 2727 St. Johns Bluff Rd. S. Jacksonville, FL 32246 888-473-5402 1,3

Ocean Conversions & Mobility 750 E Sample Rd, Bldg 1, Ste 3 Pompano Beach, FL 33064 954-942-6033 1,2,3

Advanced Driving Systems 662 Capital Cir. N.E. Tallahassee, FL 32301 850-671-2300 1,2,3

MobilityWorks 1925 10th Ave. N. Unit 1 Lake Worth, FL 33461 888-473-5402 1,3

Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 727-539-8119 1

MobilityWorks 7444 Narcoossee Rd. Unit 406 Orlando, FL 32822 888-473-5402 1,3

Ocean Conversions of Ft. Myers, Inc. 5751 Zip Drive Ft. Myers, FL 33905 239-936-6333 1,2,3

CONNECTICUT

In Motion Mobility LLC 2201 NW 102 Place, #1 Doral, FL 33172 786-534-2046 1,3

MobilityWorks 8203 Ulmerton Rd. Largo, FL 33771 888-473-5402 1,3

Advanced Wheels of Technology 33 Bradley Park Rd. East Granby, CT 06026 860-653-8064 1,2,3

Kempf, Inc. 225 S. 78th Street Tampa, FL 33619 813-630-0409 1,3

MobilityWorks 5601 Powerline Road, Unit 104 Ft. Lauderdale, FL 33309 888-473-5402 1

CT Mobility/Columbia Ford, Inc. 234 Route 6 Columbia, CT 06237 860-922-7482 1

Mike Erdman Mobility 4650 US Hwy 520 Cocoa, FL 32926 321-636-8887 1

MobilityWorks 5201 NW 77th Ave., Suite 100 Miami, FL 33166 888-473-5402 1,3

MobilityWorks 104 Pitkin St. E. Hartford, CT 06108 888-473-5402 1,3

Mobility America 5130 Hwy 98 N. Lakeland, FL 33809 863-816-1513 1

MobilityWorks 7265 SW 62nd Ave., Unit 1 Ocala, FL 34476 888-473-5402 1

Active Mobility & Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 772-465-9600 1,3

Performance Mobility 9500 W. 49th Ave. C107 Wheat Ridge, CO 80033 877-501-8267 1,2,3 Performance Mobility 6285 Corporate Drive Colorado Springs, CO 80919 877-501-8267 1 Performance Mobility 5910 E. County Line Road Highlands Ranch, CO 80126 877-501-8267 1,2,3 ____________________________

P&A Mobility Enterprises dba Mobility Express 320 Cortez Road West Bradenton, FL 34207 941-739-5596 1 Phase III Mobility 130 Industrial Pkwy Pensacola, FL 32505 850-378-8914 1 Piper Medical, Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 305-940-2030 1,3 Team Adaptive, Inc. 1201 Harrison Avenue Panama City, FL 32401 850-522-0059 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Jan—Mar 2019

11

NMEDA DEALER MEMBERS The Mobility Store LLC 915 N Florida Ave Lakeland, FL 33801 863-688-3900 1 ____________________________

GEORGIA Adaptive Driving Solutions 3027 Riverwatch Parkway Augusta, GA 30907 706-364-2688 1,2,3 Custom Mobility Van & Lift Sales & Services LLC 315 Whitehead Rd. Athens, GA 30606 706-353-1099 1,3 MobilityWorks 3700 Dekalb Technology Pkwy Atlanta, GA 30340 470-427-0696 1,3 MobilityWorks 1255 Kennestone Circle Ste. 100 Marietta, GA 30066 888-473-5402 1,3 MobilityWorks 3938 Ogeechee Rd. Savannah, GA 31405 888-473-5402 1 Quail Country Customs 731 S. Westover Blvd.

Albany, GA 31707 229-432-7258 1 Quail Country Customs, Inc. 2635 Hwy 247 Connector Byron, GA 31008 478-956-1225 1 R & R Van Lift Sales & Service 2130 Sigman Road Conyers, GA 30012 770-483-0767 1,2,3 ____________________________

HAWAII Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 808-834-1417 1,3 ____________________________

12

NMEDA Circuit Breaker

IDAHO Karl Tyler’s Mobility Solutions 2301 3rd Avenue North Lewiston, ID 83501 208-746-9801 1 ____________________________

ILLINOIS MobilityWorks 23855 W. Andrew Road Plainfield, IL 60585 888-473-5402 1,3 MobilityWorks 155 E. North Ave. Villa Park, IL 60181 888-473-5402 1,3 MobilityWorks 9207 N. Milwaukee Ave. Niles, IL 60714 888-473-5402 1,3 Personal Mobility 7611 N. Harker Drive Peoria, IL 62702 309-966-3089 1,3 Personal Mobility 706 W. Bradley Avenue Champaign, IL 61820 217-398-1188 1,3 Personal Mobility 2924 N. Dirksen Parkway Springfield, IL 62702 217-544-2699 1,3 Southern Bus and Mobility 12950 Koch Lane Breese, IL 62230 618-526-4131 1,3 ____________________________

INDIANA Superior Van & Mobility 5410 S. Madison Ave. Indianapolis, IN 46227 855-208-5576 1,3 Superior Van & Mobility 13095 Parkside Drive Fishers, IN 46038 855-208-5576 1,3

Superior Van & Mobility 4246 Meghan Beeler Ct., Ste 1 South Bend, IN 46628 855-208-5576 1,3 Superior Van & Mobility 3414 Interstate Drive Evansville, IN 47715 855-208-5576 1,3 Superior Van & Mobility 2218 Contractors Drive Fort Wayne, IN 46818 855-208-5576 1,3 ____________________________

IOWA Mobility Centers of Iowa LLC 3450 SE Miehe Drive, Suite 1 Grimes, IA 50111 515-986-3010 1,3 Siebert Mobility of Iowa, LLC 3554 Dolphin Dr. Iowa City, IA 52240 319-351-3159 1,3 ____________________________

KANSAS Banner Mobility Resources 231 SE 53rd St., Suite C Topeka, KS 66609 785-235-3070 1 Jay Hatfield Mobility, LLC 801 E. Crawford Avenue Salina, KS 67401 620-429-2636 1 Jay Hatfield Mobility, LLC 200 S. East Avenue Columbus, KS 66725 800-545-4227 1 Jay Hatfield Mobility, LLC 11922 East Kellogg Wichita, KS 67207 620-429-2636 1 Kansas Truck Equipment Co. 8846 W. Monroe Circle Wichita, KS 67209 316-722-4291 1 United Access 7921 Bond Street Lenexa, KS 66214 877-501-8267 1,3 ____________________________

KENTUCKY Superior Van & Mobility 1180 E. New Circle Rd. Lexington, KY 40505 855-208-5576 1,3 Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 855-208-5576 1,2,3 ____________________________

LOUISIANA Crescent Vans, Inc. 2424 Hickory Ave. Metairie, LA 70003 504-738-2634 1,3 Fastserv Medical Bossier 1329 Driftwood Drive Bossier City, LA 71111 318-741-9586 1,3 Fastserv Medical Monroe 112 Summer Lane West Monroe, LA 71291 318-396-3366 1,3 Superior Van & Mobility 12329 Industriplex Blvd.

Baton Rouge, LA 70809 855-208-5576 1,3 Superior Van & Mobility 1901 Westbank Expwy, Ste 500 Harvey, LA 70058 855-208-5576 1 ____________________________

MAINE Advanced Modifications, Inc. 1766 Hammond Street Hermon, ME 04401 207-848-8226 1,3 MobilityWorks 32 Lewiston Road, Unit 2B Gray, ME 04039 888-473-5402 1,3 ____________________________

MARYLAND Auto Assist, Inc 5002 Lehigh Rd. College Park, MD 20740 301-699-2238 1

NMEDA DEALER MEMBERS MICHIGAN

BEDCO Mobility 6300 Falls Road, Unit 2 Baltimore, MD 21209 410-825-1440 1

Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 989-633-6100 1

Koons Ford of Annapolis 2540 Riva Rd. Annapolis, MD 21401 410-224-2100 1,3

Advantage Mobility Outfitters 33073 Michigan Avenue Wayne, MI 48184 734-595-4400 1,3

MobilityWorks 2601 N. Rolling Road Windsor, MD 21244 888-473-5402 1

Clock Mobility 6700 Clay Ave. Grand Rapids, MI 49548 616-698-9400 1,2,3

MobilityWorks 11409 Maryland Ave. Beltsville, MD 20705 888-473-5402 1,3

Clock Mobility 587 W. Blue Star Drive Traverse City, MI 49684 231-943-9890 1

Oneness Mobility Services 7701 A Penn Belt Dr. Forestville, MD 20747 866-570-6686 1,2,3

Clock Mobility 5540 S. Pennsylvania Ave. Ste 11 Lansing, MI 48911 517-272-4488 1

The Customizers, Inc. 14133 Pennsylvania Avenue Hagerstown, MD 21742 301-797-7727

Creative Mobility Group 7740 Clyde Park Avenue, SW Byron Center, MI 49315 616-583-9730

1 Total Mobility Services 5411 Yukon Ct., Suite B Frederick, MD 21703 240-490-7840 1,3 ____________________________

MASSACHUSETTS Adaptive Mobility Equipment 1551 Fall River Ave. Seekonk, MA 02771 508-336-2556 1,3 MobilityWorks 333 Boston Prov. Hwy., Bldg. C Norwood, MA 02062 888-473-5402 1,3

1 Creative Mobility Group 32217 Stephenson Hwy. Madison Heights, MI 48071 248-577-5430 1,3 MobilityWorks 1604 East 14 Mile Road Madison Heights, MI 48071 888-473-5402 1,3 MobilityWorks 8175 Gratiot Road Saginaw, MI 48609 888-473-5402 1,3 ____________________________

MINNESOTA

MobilityWorks 57 George Levin Dr. N. Attleboro, MA 02760 888-473-5402 1,3 MobilityWorks 299 Washington Street, Suite H Woburn, MA 01801 888-473-5402 1,3 ____________________________

Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy. 75 North Moorhead, MN 56560 218-233-8681 1

Cummings Mobility 2490 Rice Street Little Canada, MN 55113 651-633-7887 1

Jay Hatfield Mobility, LLC 1115 SW Oldham Parkway Lee Summit, MO 64081 620-429-2636 1

Cummings Mobility 2511 West Hwy 13 Burnsville, MN 55337 952-435-8889 1

Southern Bus & Mobility, Inc. 80 South Highway Dr. Valley Park, MO 63088 636-825-0700 1

Cummings Mobility Conversions & Supply Inc. 6540 Jansen Ave. NE Albertville, MN 55301 763-497-0103 1,2,3

United Access 753 S. Kings Highway Cape Girardeau, MO 63703 877-501-8267 1

IMED Mobility 1915 County Road C Roseville, MN 55113 651-635-0655 1,2,3 ____________________________

MISSISSIPPI Handicapable Vans, Inc. 5516 N. State Street Jackson, MS 39206 601-981-0042 1,2,3 J’s Mobility Unlimited, Inc. 3880 Flowood Dr. Flowood, MS 39232 601-939-2112 1,2,3 Mobility Systems, Inc. 2857 Oak Grove Road Hattiesburg, MS 39402 601-264-0609 1,2,3 Team Adaptive, Inc. 978 Tommy Munro Dr. Biloxi, MS 39532 228-388-5700 1,3 Total Mobility Concepts LLC 1204 S. Gloster Street Tupelo, MS 38801 662-269-2068 1 ____________________________

MISSOURI D.W. Auto & Home Mobility Specialties 1208 N. Garth Ave. Columbia, MO 65203 800-568-2271 1,2,3

United Access 618 Jackson St. Columbia, MO 65203 877-501-8267 1,3 United Access 8200 NW 97th Terrace Kansas City, MO 64153 877-501-8267 1,3 United Access 1389 N. Cedarbrook Springfield, MO 65802 877-501-8267 1,3 United Access 9389 Natural Bridge Rd St. Louis, MO 63134 877-501-8267 1,2,3 United Access 980 S. Highway Dr. Fenton, MO 63026 877-501-8267 1 ____________________________

NEBRASKA Mobility Centers of Nebraska LLC 4044 60th Street Omaha, NE 68117 402-991-2555 1,3 Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 402-884-3333 1,3 Superior Van & Mobility 4815 S. 115th Street Omaha, NE 68137 402-934-7826 1,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Jan—Mar 2019

13

NMEDA DEALER MEMBERS Wheelchair Vans of Kohlls 12739 Q Street Omaha, NE 68137 402-895-6812 1 ____________________________

NEVADA Ability Center - Las Vegas 6001 S. Decatur Blvd. Suite N Las Vegas, NV 89118 877-820-3789 1,3

MobilityWorks 5105 New Jersey RT-33 Farmingdale, NJ 07727 888-473-5402 1,3

Captain Vantastic 56 Main Street Esopus, NY 12429 845-384-6207 1

Ilderton Dodge/Conversion Co. 701 S. Main St. High Point, NC 27260 336-841-2020 1,2,3

MobilityWorks 211 Woodbridge Avenue Highland Park, NJ 08904 888-473-5402 1,3 ____________________________

Fenton Mobility Products Inc. 26 Center Street Randolph, NY 14772 716-484-7014 1

MobilityWorks 4025 Queen City Dr. Charlotte, NC 28208 888-473-5402 1,3

Main Mobility 9580 Main Street Clarence, NY 14031 716-759-6811 1,2,3

MobilityWorks 4012 Dearborn Place NW Concord, NC 28027 704-886-0868 1

MobilityWorks 1892 Central Ave., Suite 25 Albany, NY 12205 888-473-5402 1,3

Stalls Medical dba Adaptive Vans, Inc. 7980 Chapel Hill Road, Ste 101 Cary, NC 27513 919-233-0732 1

NEW MEXICO

MobilityWorks 2100 S. Decatur Blvd.

Las Vegas, NV 89102 888-473-5402 1,3 ____________________________

United Access 3825 Osuna NE, Suite 1 Albuquerque, NM 87109 877-501-8267 1,2,3 ____________________________

NEW HAMPSHIRE

NEW YORK

MobilityWorks 54 Wentworth Ave. Londonderry, NH 03053 888-473-5402 1,2,3

Abilities Unlimited of NY 90 E. Jefryn Blvd.

Deer Park, NY 11729 800-664-8434 1,2,3

New England Motor Car Co., Inc. 13 River Road Hudson, NH 03051 603-888-1207 1,3 ____________________________

Advance Mobility Plus, Inc. 847 East 43rd St. Brooklyn, NY 11210 718-253-1212 1

NEW JERSEY Brunswick Automotive Professionals 1490 US 1 North North Brunswick, NJ 08902 732-545-6300 1,3 Drive-Master 37 Daniel Road West Fairfield, NJ 07004 973-808-9709 1,2,3 FTMobility 255 US Hwy 46 West Saddle Brook, NJ 07663 973-546-1900 1 MobilityWorks 2303 Wallace Blvd.

Cinnaminson, NJ 08077 888-473-5402 1,3 MobilityWorks 1549 Gateway Blvd.

Woodbury, NJ 08096 888-473-5402 1,2,3

14

NMEDA Circuit Breaker

Agor Enterprises, Inc 1241 Erie Blvd. W. Syracuse, NY 13204 315-510-4272 1 Agor Enterprises, Inc 951 Panorama Trail South Rochester, NY 14625 585-385-2556 1 Boulevard Van City 2708 Niagara Falls Blvd.

Wheatfield, NY 14304 716-731-4335 1,3

Tim’s Trim, Inc. 25 Bermar Park Rochester, NY 14624 585-429-6270 1,2,3 United Access 2211 Erie Blvd. E. Syracuse, NY 13224 877-501-8267 1 United Access 72 Hinchey Road Rochester, NY 14624 877-501-8267 1 ____________________________

NORTH CAROLINA Care Solutions 110 B Edney Street Hendersonville, NC 28792 828-698-9844 1

Bussani Mobility 501 Concord Ave. Mamaroneck, NY 10543 914-835-8267 1,3

Helping Wheels Mobility & Conversions 1078 Tunnel Road Suite F Asheville, NC 28805 828-552-3900 1

Bussani Mobility 500 Central Ave. Bethpage, NY 11714 516-938-5207 1,3

Ilderton Conversion of Asheville 35 Dogwood Road Asheville, NC 28806 828-670-1111 1,3

Bussani Mobility Team - East 401 E. Middle Country Road Smithtown, NY 11787 631-240-4128 1

Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 704-523-2022 1,3

Van Products 2521 Noblin Road Raleigh, NC 27604 919-878-7110 1,3 Van Products 394A Green Meadow Drive Wilmington, NC 28405 910-793-5661 1 ____________________________

OHIO Columbus Mobility Specialists 6330 Proprietors Rd., Suite C Worthington, OH 43085 614-825-8996 1,2,3 Key Mobility Services 1944 U.S. St. Rt. 68 N. Xenia, OH 45385 937-374-3226 1 M.C. Mobility Systems 214 Valley St. Dayton, OH 45404 937-222-5001 1,3 M.C. Mobility Systems 7588 Tyler Blvd Mentor, OH 44060 800-951-6238 1,3 M.C. Mobility Systems 7233 Industrial Pkwy Plain City, OH 43064 800-834-8301 1,3

NMEDA DEALER MEMBERS M.C. Mobility Systems 10691 Reading Rd. Evendale, OH 45241 513-469-8220 1,3

Performance Mobility 4347 NW Yeon Avenue Portland, OR 97210 877-501-8267 1,2,3

Marietta Mobility 221 Pike Street Marietta, OH 45750 800-690-4950 1,2,3

R & J Mobility Services, Inc. 4938 Crater Lake Avenue Medford, OR 97504 541-245-4846 1,3

MobilityWorks 1020 Laskey Rd. Toledo, OH 43612 888-473-5402 1,3

R & J Mobility Services, Inc. 155 “E” Street Independence, OR 97351 503-838-5520 1,2,3 ____________________________

MobilityWorks 12117 Princeton Pike Cincinnati, OH 45246 888-473-5402 1,3

PENNSYLVANIA

MobilityWorks 810 Moe Dr. Akron, OH 44310 888-473-5402 1,3 ____________________________

OKLAHOMA Handicapped Vehicle Services Unlimited 7215 E. 46th St. Tulsa, OK 74145 918-622-8400 1 United Access 730 W. Hefner Rd. Oklahoma City, OK 73114 877-501-8267 1,3 ____________________________

OREGON Ability Center 9740 SW Wilsonville Road Wilsonville, OR 97070 877-820-3789 1,3 Ability Center 3574 Marcola Road Springfield, OR 97477 877-820-3789 1,3 Performance Mobility 12905 NE Airport Way Portland, OR 97230 877-501-8267 1,3

Keller Wheelchair Lifts 197 Main Street Luzerne, PA 18709 570-288-1004 1,2,3

Total Mobility Services, Inc. 4785 Penn Avenue Boswell, PA 15531 814-629-9935 1,2,3 ____________________________

PUERTO RICO Equipos Pro Impedidos de P.R. Carr #1 Int R796 KM 10.4 Bo Bairoa La 25 Caguas, PR 00725 787-746-7667 1,3 ____________________________

SOUTH CAROLINA Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 843-576-0414 1,3

Keystone Coach Works 4786 Library Road Bethel Park, PA 15102 412-833-1900 1,2,3

Mobility of Charleston dba Mobility Supercenter 932 Savannah Hwy. Charleston, SC 29407 843-225-6760 1

M.I.T.S. Corp.

11448 N. Main Street Ext. Glen Rock, PA 17327 800-243-6487 1

Mobility Supercenter 11816 Hwy 17 Bypass Murrells Inlet, SC 29576 843-651-3334 1

MobilityWorks 173 Industrial Drive Lavergne, TN 37086 888-473-5402 1,3 MobilityWorks 1325 Mackey Branch Drive Chattanooga, TN 37421 888-473-5402 1,3 MobilityWorks 1015 S. Water Avenue Gallatin, TN 37066 888-473-5402 1 Superior Van & Mobility 10640 Braden Dickey Lane Knoxville, TN 37932 855-208-5576 1,3 United Access 2165 Hillshire Circle Memphis, TN 38133 877-501-8267 1,3 ____________________________

TEXAS Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 903-592-6760 1,3

MobilityWorks 10102 Seco Road Monroeville, PA 15142 888-473-5402 1,3

MobilityWorks 3624 Fernandina Road Columbia, SC 29210 803-828-5754 1

Adaptive Driving Access 2201 Gollihar Road Corpus Christi, TX 78415 361-852-0922 1

MobilityWorks 2200 S. 12th St., Suite 2210 Allentown, PA 18103 888-473-5402 1,2,3

MobilityWorks 563 Woodruff Rd. Greenville, SC 29607 888-473-5402 1 ____________________________

Adaptive Driving Access College Station 2214 N. Earl Rudder Freeway Bryan, TX 77808 979-307-7676 1,3

MobilityWorks 925 South Trooper Road Norristown, PA 19403 888-473-5402 1,2,3 Steffy’s Garage, Inc. dba SGI Mobility 235 W Main Street Leola, PA 17540 717-656-6065 1,3 Total Mobility Services 7917 Derry St., Suite 124 Harrisburg, PA 17111 800-558-7408 1,3

SOUTH DAKOTA IMED Mobility (Mobility Sales & Rental) 200 East 1st Street Tea, SD 57064 605-498-2200 1 ____________________________

TENNESSEE Apple Independence Mobility 1750 Lee Seminary Rd. Cookeville, TN 38506 877-528-5788 1

Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 713-874-9100 1,2,3 Adaptive Driving Access McAllen 120 North 20th McAllen, TX 78501 956-971-0001 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Jan—Mar 2019

15

NMEDA DEALER MEMBERS Adaptive Driving Access Pasadena 3430 E Sam Houston Pkwy S. Pasadena, TX 77505 281-487-1969 1,2,3 American Lift Aids, Inc. 2310 Calder Avenue Beaumont, TX 77702 409-832-3400 1,2,3 American Lift Aids, Inc. 2407 W. Southwest Loop 323 Tyler, TX 75701 903-581-8844 1,2,3 Lift Aids, Inc. 1500 Westpark Way Euless, TX 76040 817-835-0035 1,2,3 MobilityWorks 2110 N. Beach Ft. Worth, TX 76111 888-473-5402 1,3 MobilityWorks 2700 Franklin Ave. Waco, TX 76710 888-473-5402 1 MobilityWorks 4150 Interstate 30 Mesquite, TX 75150 888-473-5402 1,3 MobilityWorks 239 Commercial Drive Buda, TX 78610 888-473-5402 1,3 MobilityWorks 16262 IH 35 North Selma, TX 78154 888-473-5402 1,3 MobilityWorks 6473 DeZavala Road San Antonio, TX 78249 888-473-5402 1,2,3 Open Road Mobility 7411 - 82nd Street Lubbock, TX 79424 806-771-5873 1,2,3

16

NMEDA Circuit Breaker

Open Road Mobility 6669 Canyon Drive Amarillo, TX 79110 806-353-2747 1 United Access 15301 North IH 35, Suite A Pflugerville, TX 78660 877-501-8267 1,3 United Access 2704 Lawing Ln., Suite 300 Rowlett, TX 75088 877-501-8267 1,2,3 United Access 2109 Luna Rd. Suite 200 Carrollton, TX 75006 877-501-8267 1,3 United Access 5044 Doniphan Drive, Ste. A El Paso, TX 79932 877-501-8267 1 ____________________________

UTAH Performance Mobility 9082 S. 300 West Sandy, UT 84070 877-254-2495 1 ____________________________

VERMONT MobilityWorks 5C David Drive Essex Junction, VT 05452 888-473-5402 1,3 ____________________________

VIRGINIA Driver Rehabilitation Center of Excellence dba. DRCE Mobility Solutions 14101 Parke Long Court, Ste. E Chantilly, VA 20151 703-345-2990 1,3 Independent Lifestyles 4880 S. Amherst Hwy. Madison Heights, VA 24572 434-846-7510 1 M.I.T.S. of VA 2075 W. Main St. Waynesboro, VA 22980 540-932-7300 1

Mobility of Norfolk dba Mobility Supercenter 3301 N. Military Hwy. Norfolk, VA 23518 757-201-7495 1

Kersey Mobility Systems 6015 160th Ave. E. Sumner, WA 98390 253-863-4744 1,2,3 ____________________________

Mobility Plus Inc. of Virginia 763 Union Street Salem, VA 24153 540-389-3400 1,3

WISCONSIN

MobilityWorks 232 E. Belt Blvd., #100 Richmond, VA 23224 888-473-5402 1,3 MobilityWorks 6059 Virginia Beach Blvd.

Norfolk, VA 23502 888-473-5402 1,3 MobilityWorks 5751 General Washington Drive Alexandria, VA 22312 888-473-5402 1 PC Industries, Inc. dba Mobility Supercenter 7450 Midlothian Turnpike North Chesterfield, VA 23225 804-231-7774 1,2,3 Priority Honda Hampton dba Priority Mobility 4115 West Mercury Blvd.

Hampton, VA 23666 757-838-1252 1 ____________________________

WASHINGTON Absolute Mobility Center 21704 - 87th Ave. SE Woodinville, WA 98072 425-481-6546 1,3 Goldenwest Mobility 1815 E. Francis Ave. Spokane, WA 99208 509-484-3842 1,3 Kersey Mobility Systems 14640 NE 91st Street, Suite A Redmond, WA 98052 425-406-8484 1

A & J Mobility 4125 Terminal Drive McFarland, WI 53558 608-579-1500 1,3 A & J Mobility 1330 Mid Valley Drive De Pere, WI 54115 920-632-4882 1,3 A & J Mobility 333 Washington Street Valders, WI 54245 920-775-9333 1,2,3 A & J Mobility 2650 Prospect Dirve Eau Claire, WI 54703 715-874-6630 1,3 A & J Mobility 3058 Helsan Drive Richfield, WI 53076 800-517-1024 1,3 Advantage Mobility & Services dba GT Mobility 2833 Stanley St. Stevens Point, WI 54481 715-341-2712 1 MobilityWorks N8 W22195 Johnson Dr., Ste. 130 Waukesha, WI 53186 888-473-5402 1,3 ____________________________

WYOMING Frontier Access & Mobility Systems, Inc. 1207 E. Pershing Blvd.

Cheyenne, WY 82001 307-637-7663 1

NMEDA DEALER MEMBERS CANADA

____________________________

ALBERTA ECO Medical 18303 - 107 Avenue Edmonton, AB T5S 1K4 780-483-6232 1

Silver Cross Automotive 101 - 8289 North Fraser Way Burnaby, BC V3N 0B9 844-799-5464 1

Silver Cross Automotive 4216 54 Avenue SE, Unit 60 Calgary, AB T2C 2E3 403-243-6300 1 Silver Cross Automotive 14568 - 116 Avenue Edmonton, AB T5M 3E9 844-799-5464 1 ____________________________

BRITISH COLUMBIA Advanced Mobility Products 101-8620 Glenlyon Parkway Burnaby, BC V5J 0B6 604-293-0002 1 Alliance Mobility Solutions 12211 Vulcan Way, #110 Richmond, BC V6V 1J7 604-370-7004 1,3 Alliance Mobility Solutions 1075 McCurdy Road Kelowna, BC V1X 2P9 236-420-1400 1 Can Am Mobility 158 Old Vernon Rd Kelowna, BC V1X 4R2 250-491-0003 1,3 Island Mediquip Ltd. 2258 Dorman Road Nanaimo, BC V9Z 6R4 250-824-0390 1 Island Mediquip Ltd. 750 Enterprise Crescent Victoria, BC V8Z 6R4 250-634-1895 1 Medichair Northern BC 849 - 2nd Avenue Prince George, BC V2L 3A6 250-562-8280 1

Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 604-792-2082 1,2,3

Silver Cross Automotive 204-2657 Wilfert Road Victoria, BC V9B 5Z3 844-799-5464 1 ____________________________

MANITOBA Northland Home Healthcare Products 865 Bradford St. Winnipeg, MB R3H 0N6 204-786-6786 1 ____________________________

ONTARIO Conval-Aid/Liftability 2600 Lancaster Road Ottawa, ON K1B 4Z4 613-738-2721 1 Courtland Mobility 1355 Artisans Court, Unit B Burlington, ON L7L 5Y2 800-354-8138 1,2,3 Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 519-453-0480 1,2,3 Mobility in Motion 1710 Bishop Street N, Unit 8 Cambridge, ON N1T 1T2 519-623-9930 1 Northend Mobility 301 Aqueduct St. Welland, ON L3C 1C9 905-735-5552 1,2 Silver Cross Automotive 5300 Canotek Road, Unit 42 Ottawa, ON K1J 1A4 844-799-5464 1

Silver Cross Automotive 2028 Dundas Street London, ON N5V 1R2 844-799-5464 1

TVR Technologies, Inc. 595 Lanaudiere Repentigny, QC J6A 7N1 888-919-2555 1,3

Silver Cross Automotive 675A Davenport Road Waterloo, ON N2V 2E2 844-799-5464 1,2,3

Van Action 4350 Autoroute 13 Laval, QC H7R 6E9 800-668-8705 1,2,3 ____________________________

Silver Cross Automotive 14 Goodmark Place Etobicoke, ON M9W 6R1 844-799-5464 1 ____________________________

QUEBEC

SASKATCHEWAN PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 306-584-8456 1,3

Adaptation 04 Inc. 3025, rue Girard Trois-Rivieres, QC G8Z 2M4 819-372-0102 1,3 Centre d’ Autonomie 399 Ave De La Friche Dolbeau-Mistassini, QC G8L 2T3 418-276-8336 1,3 Centre de L’Auto St-Lambert 145 Damase Breton St-Lambert de Lauzon, QC G0S 2W0 866-641-0419 1,3 Eureka Solutions 5018 Industrial Blvd.

Sherbrooke, QC J1R 0P4 866-562-2555 1,3 Eureka Solutions 829 J-Ambroise-Craig Levis, QC G7A 2N2 866-562-2555 1 Eureka Solutions 2755 Montee St Hubert Longueuil, QC J3Y 4H6 866-562-2555 1,3 Handi Zone Inc. 9000 Boul Industriel Chambly, QC J3L 4X3 514-291-1615 1,3 SMVR 2 Visions, Inc. 414 Blvd St. Germain Ouest Rimouski, QC G5L 3N4 418-723-9225 1,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Jan—Mar 2019

17

CEO’S MESSAGE

The Evolution of an Association

By Danny Langfield

Y

ou know what airplane time

head in the sand and attempt to wish

know the online sales genie

is good for? Catching up

them away. And for NMEDA to not

is never going back in that

on column-writing, for one,

only survive but thrive in the future,

bottle. So how do we adapt?

especially if you happen to already

we must adapt to the new realities

Keeping in mind that we will

have missed the copy deadline by

around us. In that way we are no

NEVER compromise the safety

a couple weeks. So, as I luxuriate

different than any of your businesses:

and quality standards upon

in the posh confines of an Allegiant

we must adapt or die.

which NMEDA was founded,

At our conference this year, we will

perhaps we could start with

airlines (motto: “Free Oxygen!

Everything Else is Extra.”) non-stop flight to Cedar Rapids, Iowa (motto: “Don’t Come Here in December!”), I will share a few thoughts upon which I have been ruminating of late, which I hope will be of some interest.

I recently celebrated two years of employment with NMEDA. One thing I have gathered in that time is that these last few years have brought more significant and rapid change than the industry had seen in the previous decade or more. In one sense, as the “new” guy, this is all I’ve known of the auto mobility industry; it is normal to me. But in another sense, as I’ve visited with so many dealers, manufacturers and partners, I’ve learned that this disruption is anything but “normal,” at least historically. And I’ve come to understand just how disturbing and even unnerving these rapid changes have been to many of our members.

I can’t stop these changes—no one can. There are market forces at work here, for better or worse, significantly stronger than any trade association.

18

be discussing two matters which I think are of existential importance to our industry: What is a dealer? What is a manufacturer?

• As acquisitions and consolidations contribute to the blurring of the lines between dealer and manufacturer, I believe our association has to redefine our membership. I think we need to look at applying our standards based on the type of activity an entity is engaged in, rather than their purported line

“

of business.

not all transactions include the installation of adaptive equipment.

I’ve visited with several board members and other association leaders about these concepts, and I’ve yet to find anyone who believes the status quo is adequate; in other words, we have to evolve. So the question becomes, what next? What are we going to actually do?

In a healthy association, the board governs, and the executive & staff manage. Issues like the ones discussed above clearly fall into the

To reflect your views accurately, the board members need to hear from you. So please, reach out to them! Whether it’s over a drink or two at conference, an email, phone call, text…”

All transactions are not created

governance or “big picture” category,

equal

and so require the attention of the

• Online retailers reported a

But we CAN acknowledge these

19.1% year-over-year increase*

changes. We CAN refuse to bury our

for December sales. We all

NMEDA Circuit Breaker

the acknowledgement that

board of directors. The specific mechanism we deploy here is the three-year strategic plan, an exercise

which our president has asked staff

board member has been elected

an email, phone call, text…whatever it

to organize for this coming spring.

to represent the views of the

takes, let them know your thoughts.

membership; that’s the nature of

Changes are certainly coming, and,

“

What are we going to actually do?”

How can you be involved? Great question. (For starters, come to the conference, where there is guaranteed to be plenty of debate over these matters.) The thing to keep in mind here is that each

any elected position. Of course, each board member will have his or her own opinions and viewpoints to bring to the table, but his or her primary responsibility is to be the voice of the members when decisions are being made. To reflect

with your input, NMEDA will be positioned to embrace them. Please get involved and help be a part of the solution.

--*MasterCard SpendingPulse Report, Dec. 2018

your views accurately, the board members need to hear from you. So please, reach out to them! Whether it’s over a drink or two at conference,

Jan—Mar 2019

19

NEWS BRIEF

INCUMBENTS UP FOR REELECTION

2019 NMEDA Board Elections Results

T

hank you to all members who voted in the 2019 NMEDA Board Elections. Though all seats were uncontested—in both the U.S. and Canada elections—the bylaws require that voting be completed by ballot with a minimum number of required ballots cast. The new board members will take their positions in March

when they are sworn in at the 2019 NMEDA Annual Conference. In addition to the board elections, proposed changes to the bylaws were presented and all modifications were approved.

NMEDA Board of Directors President: Chad Blake, Ability Center Vice President: Christian Quandt, Advanced Wheels of Technology, Inc.* Secretary: Bill Koeblitz, MobilityWorks* Treasurer: Jud DeMott, Access 2 Mobility Past President: Sam Cook, Superior Van and Mobility Manufacturer Rep.: Gina Lewis, Adapt-Solutions* Manufacturer Rep.: Kevin McMahon, BraunAbility Associate Rep.: Anne Hegberg, Marianjoy Rehab Hospital* Rep. at Large: Catherine Martin, Ildterton Dodge-Jeep-Chrysler-Ram* Rep. at Large: Eric Mansfield, MobilityWorks Rep. at Large: Dennis Charvat, Total Mobility Solutions* Canadian President: David Parton, Mobility in Motion

Canadian Board of Directors President: David Parton, Mobility in Motion Vice President: Tamalea Stone, Drive On! Comprehensive Driver Rehabilitation* Secretary: Pierre Coté, Savaria Group/Van-Action* Treasurer: Jay Mageau, ECO Medical Rep. at Large: Ed Stang, Alliance Mobility Solutions Rep. at Large: Serge Lavallée, Eureka Solutions*

*2019 Elected Candidates

20

NMEDA Circuit Breaker

2018 Average Price Survey Results Thank you to all NMEDA members who completed the 2018 Average Price Survey. Your responses are critically important to helping the VA and VRs understand the adaptive mobility industry. All members who participated in the survey received a complimentary copy of the results.

If you were unable to complete the survey but would like a copy of the results, you can purchase a copy for $50 using the Supply Order Form available on the NMEDA website in the Document Library or accessible directly at www.NMEDA.com/SupplyOrderForm.

The NEXT GENERATION Electronic Left Foot Accelerator

Technology Des igned to Help

The NEXT GENERATION of left foot accelerators has arrived.

This paradigm shift in SAFETY now requires the driver to activate the left pedal prior to each use. In addition, a separate key is required to transfer function to the left accelerator pedal. There is no need to remove the device or engage a lockout system. The system always defaults to the right side accelerator pedal. This safety feature is important when other family members need to drive or when the vehicle is being moved by someone else such as a valet or service technician. Veigel has specifically designed the Electronic Left Foot Accelerator (ELFA) for safe frequent driver change with the upmost ease.

We use only OEM proven circuits and accelerator pedals to ensure the highest quality and reliability of the entire system.

If your mobility equipment dealer is concerned about installing left foot accelerators due to insurance or liability concerns, the Veigel ELFA may be the solution.

sales@veigel-na.com

(800) 488-7688

www.veigel-na.com

Jan—Mar 2019

21

INDUSTRY ADVISOR

More About Vehicle Classification Harry G. Baergen, CET NMEDA CRP Coordinator

Harry Baergen was previously the Regulation Enforcement Officer for Transport Canada. Currently, he acts

includes carrying students seemed to

article.

contradict the NHTSA interpretation

By way of background, the four DSPs

response to Mary Johnston,

to one wheelchair rule was originally intended for school busses in the

Department of Law in Nashville, which used the wording “pupil transportation

United States. Canada, in its perpetual

purposes.”

endeavor to harmonize with the U.S.,

The original intention of the four

adopted the rule, but in so doing

DSPs for one wheelchair rule was to

clarified it by correctly using the word

maintain bus safety of a vehicle in

“bus” instead of “school bus.” This is

which an alterer reduces the seating

because a “bus” in both countries is a

capacity to 10 or less, changing it from

Baergen at (778) 888-2210.

classification and the four DSPs to one

a bus to a multipurpose passenger

wheelchair rule is for the sole purpose

vehicle (MPV). The rule does not apply

T

of classifying any vehicle. School bus

only to yellow school buses that utilize

is a “type,” not a classification. NHTSA

compartmentalization, so we also have

begins the final rule document by

to consider that a bench type school

using the words “type classification”

bus DSP is measured differently than

the spring of 2017, volume 24, issue

and then switches to the word

in other vehicles. Moreover, both the

“classification” in the rest of the

Canadian and the U.S. governments

document.

use the passive voice to define a bus,

as the Compliance Review Program (CRP) Coordinator for NMEDA. If you have any questions about the contents of this article, or about the NMEDA CRP, contact Harry

his is an addendum to the vehicle classification article published in the NMEDA

Circuit Breaker Industry Advisor in

for the purpose of classifying a

“

At the time that the 2017 Circuit

“… vehicle designed to have more than

vehicle. Members have interpreted

Breaker article was written NHTSA

10 DSPs,” but do not say designed by

the NHTSA final rule that amends

verbally agreed that the definition

whom, the OEM or an alterer. However,

the definition of “designated seating

of “school bus” means any vehicle

in the U.S., NHTSA is the body that

position” found in 49 CFR 571.3 to

designed “… for the purposes that

designates a vehicle’s purpose for

mean that the four DSPs to one

include carrying students” and

carrying students, often on a case-by-

wheelchair rule applies only to school

does not mean for the sole purpose

case basis via interpretation letters.

buses, at this time, when re-classifying

of carrying students. The reason

a vehicle. It appears that at face

for contacting NHTSA at the time

If the foregoing is not confusing

value, in the United States only, this

was that the idea that a school bus

interpretation may carry more weight

can be a vehicle of any design if it

2, titled, “Wheelchair Footprints Lead to Oversight.” NMEDA members converting the high roof type vans have questioned the statement in the article that a wheelchair footprint in federal regulations means that one wheelchair position equals four designated seating positions (DSP)

22

than the one mentioned in the 2017

NMEDA Circuit Breaker

...the

OEMs of high roof type vans are beginning to provide incomplete vehicles to the industry.”

enough, we can try to figure out when to count a wheelchair occupant as even one DSP. In Canada, a

wheelchair position is not included

to carry pupils or is a school bus

Vehicles such as the FCA ProMaster

in the definition of a designated

designed to carry school children. It

are now available with an incomplete

seating position, but a wheelchair

should be noted here that it is illegal

vehicle document (IVD). This

position is included as one location in

in the U.S. to knowingly sell a vehicle,

document states the class of vehicles

counting seating capacity to classify

adaptive or otherwise, for the long-

the incomplete vehicle can be made

a vehicle when not using the four

term purpose of transporting students

into and will actually list the F/CMVSS

DSPs to one wheelchair rule. In the

unless the vehicle is a specifically

that the vehicle complies with and the

U.S. the definition of designated

designed compliant school bus. This

conditions under which “pass-through”

seating position does not include a

is significant, because a school bus

certification can be claimed for each

wheelchair position either, but NHTSA

must comply with numerous additional

standard.

“interprets” the definition to mean that

standards or parts thereof, such as, F/

a wheelchair location is counted as a

CMVSS 222; “School bus passenger

“

...when

altering a complete vehicle, such as a cargo van, which will likely be certified as a “truck,” by installing seats and/ or wheelchair positions, you are re-classifying the vehicle from “truck” to “mpv” or “bus.”

DSP. [This is difficult to comprehend

seating and crash protection,” F/

As a note of caution though, when

considering the very exclusive

CMVSS 217; “Bus emergency exits

altering a complete vehicle, such

definition of DSP.] Notwithstanding the and window retention and release,”

as a cargo van, which will likely be

DSP definition, NHTSA also includes

F/CMVSS 220; School bus rollover

certified as a “truck,” by installing

an occupied wheelchair position as

protection,” F/CMVSS 108; Lamps,

seats and/or wheelchair positions,

150 lbs. in calculating load carrying

reflective devices and associated

you are re-classifying the vehicle from

capacity.

equipment, F/CMVSS 111; Rearview

“truck” to “mpv” or “bus,” or, when

Therefore, since the four DSPs to one

mirrors, F/CMVSS 131; Pedestrian

altering a complete window van, which

safety devices, F/CMVSS 221; School

will likely be certified as a “bus,” by

for re-classifying a vehicle by reducing

bus body joint strength.”

removing seats and adding wheelchair

the number of seats and adding

However, there is some good news in

wheelchairs and in the U.S. the rule

all this. The Spring 2017 Circuit Breaker

applies to vehicles obscurely defined

article mentioned OEM incomplete

as school buses, it may be safe to

vehicles as one solution to the problem

say that the adaptive vehicle industry

of changing the vehicle classification

need not (Canada) and cannot (U.S.)

by adding or subtracting seating.

apply the rule in counting seating

Since then, the OEMs of high roof

positions to determine the class of

type vans are beginning to provide

a vehicle—unless the vehicle is sold

incomplete vehicles to the industry.

wheelchair rule is optional in Canada

positions, you may be re-classifying the vehicle from a “bus” to an “mpv.”

Re-classifying a vehicle could void the OEM certification, so it may be prudent to seek advice first. The NMEDA office and the CRP is always open to any queries including questions about reclassifying a vehicle.

---

Jan—Mar 2019

23

EDUCATION & TRAINING REPORT

Hello, From the New Guy at NMEDA! Andy Ghillyer

NMEDA Director of Education & Training Send your related questions to andy.ghillyer@nmeda.org or call the NMEDA offfice at 813.264.2697.

As I look around at the many years of

pile up so that you have a backlog

dedicated service of my colleagues

to greet you when you’re done

on the NMEDA team here in Tampa, I

with the class.

realize that I’m likely to hold that title for a while!

always track a corresponding

Education & Training Director. As a

increase in productivity that links

rookie in the auto industry and the

back directly to that training

automotive mobility sector, I thought

investment—unless it’s software or

I might take this opportunity to

skills training.

introduce myself, share some of my learning and development background, objectives we have in place for E&T in the coming months.

as a concept for employee development, but it’s amazing how quickly that support struggles when there are higher priorities— rush jobs, extra work resulting

online and on-ground in both the

from the unexpected departure

academic and corporate worlds for

of colleagues, new company

over two decades. Prior to that, I was

initiatives, etc.

of U.S. sales, leadership, and customer service training for 36 different country affiliates. In all that time, I’ve noticed some very common concerns from owners, managers, and employees when asked about their training needs:

4. Training is frustrating – you spend all that time and money getting someone trained and then they turn around and leave for a job with more money somewhere else!

At NMEDA, we recognize all those challenges, and we’re committed to making our training as inexpensive

...we

recognize all those challenges, and we’re committed to making our training as inexpensive and user-friendly as possible, and to minimizing the disruption involved in taking our classes.”

1. Training is a pain - it takes people away from their paid work (usually at the busiest time) and that revenue-generating work is left to

NMEDA Circuit Breaker

3. Every company supports training

I’ve been teaching business courses

responsible for the cultural adaptation

24

lose productivity and you can’t

I’m Andy Ghillyer and I’m the new

and outline some of the goals and

“

2. Training is expensive – you

and user-friendly as possible, and to minimizing the disruption involved in taking our classes.

I subscribe to a learning philosophy summarized in these three quotes: “The only thing worse about training your employees and having them leave, is not training them and having them stay.” Henry Ford “Train people well enough so they can leave, treat them well enough so they don’t want to.” Richard Branson

“You don’t build a business, you

sessions, and our full-day residential

and Advocating Automotive Mobility

build people and then people build a

CAMS that offers seven contact hours

(AAM) courses.

business.” Zig Ziglar

to attendees. In the coming months,

Our final area of focus will be the

The education and training offerings

we’ll be refreshing the content of

we currently have in place at NMEDA support that philosophy. For our technicians and salespeople we have proven training modules leading to certification as a NMEDA Certified

the residential CAMS to update the graphics and re-orient the content based on feedback from past attendees.

Representatives from our corps of certified trainers will be directly involved

NMEDA website. In the coming months, the training portal will be re-designed to offer a more logical path to the training you need, either as a technician, salesperson, or health professional.

Technician (NCT) and a NMEDA

in that process.

Certified Salesperson (NCS). Over

The slots for our residential CAMS for

the next year, our NCT Project Team

2019 are already starting to fill up, so if

(a sub-committee of our Education &

you’re interested in hosting one in the

Training Committee) will be embarking

spring or fall, or you’re a manufacturer

on an overhaul of the NCT modules,

interested in participating as a sponsor,

starting with Electrical Training 1 & 2. In

please email me at andy.ghillyer@

the very near future (stay tuned!), we

nmeda.org.

will also be rolling out a Master NCT

Once the refreshed residential CAMS

these projects moves forward, and I’ll

has been market-tested, the next stage

look forward to meeting all of you at

will be to update the other versions to

the 2019 Annual Conference & Expo in

certificate and badge to recognize our most experienced technicians for their years of training and loyal service.

So, if you’ve made it this far in the article, stop and take a deep breath!

There’s a lot going on in E&T and I fully appreciate that none of it would be possible without the proactivity and support of our members. Please look for updates and announcements in the weekly Short Circuit email as each of

reflect those changes. Our objective

Daytona Beach!

We also support our technicians with

here—especially in the online versions—

our Manufacturer Service Schools

is to ensure that our NMEDA training

In the meantime, if you have any

(MSS) to help them gain certification

products match the quality of the

in the equipment they install (and keep

other training programs out there that

their dealerships QAP compliant). The

compete for the attention and contact

application process for manufacturers

hours of our targeted healthcare

to participate in these schools will

professionals. We’ve already started

also be changing so that we can

on that journey with our CAMS-ADED

questions or need assistance with your education and training needs, you can reach me at: andy.ghillyer@nmeda.org or on extension 118 here in Tampa: 813. 264.2697.

---

both recognize the consistent star performers and ensure that all that want to get involved get a fair shot to do so.

To assist our dealers in reaching out to the influencers in their local markets, we have developed a series of program offerings to leverage their need for contact hours or CEUs. Comprehensive Automotive Mobility Solutions for Health Professionals (CAMS-HP) has become our core training product that is now available in multiple formats both online and on-ground. Our dealer members can reach out to their local communities through “Lunch & Learn” one-hour sessions, half-day three-hour

Jan—Mar 2019

25

CANADA PRESIDENT’S MESSAGE border recognize the difference, the

to be retiring people. A cohort with

product is checked against the list

often more questions than answers,

and allowed or denied based upon its

and a significant amount of disposable

preclearance statue. If it crosses as a

income.

Grand Caravan, it just slides in and is

The retiring baby boom generation

licenced as such. While VMI Northstar is a fully compliant conversion with

Awareness

to show this product meets all CMVSS requirements, this is not true of many products presented at our border for

themselves through eyes that are anything but twenty something.

Maintaining the lifestyle they have become accustomed to is part of their goal. Aging in place and living in the

By David Parton

importation.

I

NMEDA Canada has partnered with

their intent. As life changes and needs

the March of Dimes Canada in an

change, we must provide an awareness

effort to elevate awareness of the

of who NMEDA is, emphasizing our

ways people can regain lost freedom

singular, critical focus on safety and

with the services of a NMEDA

quality outcomes. We need to have our

member dealer. March of Dimes

online presence up-to-date. Our social

(MOD) came to exist by addressing

media platforms need to have content

the needs of polio sufferers and those

from our association ready to educate.

now experiencing post-polio, which

With that said, our short promotional

is often worse than the affliction was

videos will soon be up on the media

originally. Today, MOD does wonderful

platforms provided by CARP and MOD.

work helping show the path forward

CARP will also begin referring their

for people with many health

members to our association for answers

conditions.

on accessible vehicles. We have a big

t is said, “You don’t know, what you don’t know.” Awareness is a difficult thing to measure and

is often the missing component for many in our world. Awareness, or the lack thereof, leads to many problems that could have been avoided had the answers been more readily available. I have often said over the years that our business, and the industry at large, is a well-kept secret and it would be lovely to not be so well hidden.

We, as an industry association, hold ourselves to high standards. We have had an ongoing conversation about the drift in quality and focus on safety in many of the products being allowed into Canada. Once a vehicle and conversion has crossed the border and a provincial safety certificate has been obtained, there

“

house and community they call home is

job ahead adding content to our site.

Are we ready?

Even in a world of change, our mission needs to be understood and our direction sure. This industry needs NMEDA.”

We have also worked with CARP,

This summer, NMEDA Canada will

the Canadian Association of Retired

attend the Canadian Council of

Under our import rules, as applied by

Persons, to share a message that life

Motor Transport Administrators

Transport Canada, converted vehicles

can be lived without limitations. Our

(CCMTA). We have also become an

must have preclearance to be allowed

spokesperson, “Unstoppable Tracy,”

associate member of this association.

into the country and must pass

was told as a child she would never

Awareness is important at the street

through the Registrar of Imported

do anything, she proved everybody

and user level. CCMTA grants us and

Vehicles. A Grand Caravan that has a

wrong. Tracy has lived more life in

our association an opportunity to

VMI Northstar conversion, is no longer

a few years than many have lived in

address policy makers and their senior

a Grand Caravan at the border, it is

an entire lifetime. Through raising

staffs in a forum and format where

a Grand Caravan/VMI Northstar. As

awareness, our mission is to introduce

we can present our QAP standards

long as the sharp-eyed sleuths at the

NMEDA to a cohort of retiring or soon

as a template to be used to take

is no further oversight of the vehicle.

26

crash test data and evidence provided

do not accept aging and do not see

NMEDA Circuit Breaker

provincial standards higher. Currently,

have the same focus on quality and

understood and our direction sure. This

we have a patchwork quilt of rules

safety.

industry needs NMEDA. As we increase

and regulations from province to

You don’t know, what you don’t

awareness, my hope is that some who

province. One of the driving concepts at CCMTA is to achieve homogenous standards across jurisdictions. If we are ever to address the issues created by imported products not meeting standards, or conversions being done domestically that likewise do not meet those same standards, we must take our evidence to the people who

know. Legislators who are not aware, need to be made aware. They really are interested in our wealth of data and experience, so our presence and education is desired. NMEDA is

have fallen away from our association will see their way back. We are stronger when we work together and with common purpose. Let’s make the world aware of who we are, and let’s stand up

a light that illuminates the darkness

and be counted.

and reveals the truth. Even in a world

---

of change, our mission needs to be

Canadian President, David Parton with motivational speaker and NMEDA Canada spokesperson, “Unstoppable Tracy.”

Jan—Mar 2019

27

GUEST SPEAKER

Breaking Through and Getting Noticed

by Consumers with Disabilities

By Carmen Daniels Jones, President - Solutions Marketing Group* Ms. Daniels Jones will be a presenter at the 2019 NMEDA Annual Conference & Expo. See more details about her presentation at the end of this article.

I

recently spoke to a prospect

action. Consumers with disabilities,

who shared that his company

their families, and influencers can

was interested in targeting

be exposed to an offer significantly

Sell the Challenge Your Product Solves, Not the Product: People with

customers with disabilities. Sounds

more than 7 times, but need to see

simple enough, right? He shared

an offer at least 7 times; this helps

elements of the marketing plan

them take note of your company’s

with me and it was clear they were

offer amidst the marketing and

throwing everything on the wall

information overwhelm that

to see what would stick. As we

exists today, which positions your

For families with autistic children,

continued the conversation it was

company to get better results from

vacations can be a challenge. After

clear his enthusiasm didn’t match

its disability marketing efforts.

listening to guests and travel agents

his understanding of the market.

Unfortunately, this conversation is common for many brands exploring disability inclusive messaging and marketing.

Recognizing consumers are bombarded with hundreds of ads each day, it is not only important to understand the key drivers, behaviors and perspective of consumers with disabilities, but it’s essential to understand how to breakthrough the noise and stand out—credibly and authentically.

Let’s start with the Rule of 7.

Essentially, the Rule of 7 is a marketing principle that states: prospects need to come across an offer at least 7 times before they really notice it and start to take

28

Here are a few things to consider:

NMEDA Circuit Breaker

The Rule of 7 is rooted in psychology and linked to a phenomenon called “mere-exposure effect” or the “familiarity principle.” Essentially, the more people are exposed to

“

something, the more likely they

disabilities are looking for products, services, and/or experiences that are life-enhancing, seamless, and address a barrier they may encounter.

Royal Caribbean designed a solution.

Known as the autism friendly cruise line, Royal Caribbean created a guest experience that integrates specific services to provide an exceptional experience for families with an autistic member. Their services include, but

... the more people are exposed to something, the more likely they are to take note of it and develop a preference for it.”

are to take note of it and develop a preference for it. Companies, government agencies, and nonprofits that have a handle on blending an understanding of what consumers with disabilities want, need, and prefer with the Rule of 7, rise above the competition.

aren’t limited to: • Priority check-in, boarding, and departure • Adventure Ocean flexible grouping by ability for children 3 to 11 years old • Pagers/phones for parents of children in Adventure Ocean

program while signed into the

when targeting the disability market.

businesses that blog less than four

care of Royal Caribbean staff

It usually is a blog or corporate

times a month. No matter what your

statement of commitment for the

disability marketing strategy consists

families with children, teens, and

anniversary of the Americans with

of, the importance of frequency

adults with autism and other

Disabilities Act, or during National

cannot be overstated.

developmental disabilities, which

Disability Employment Awareness

include: Extra professionally

Month. That’s not enough.

• “Staffed Cruises” catering to

trained staff in caring for

A critical part of the Rule of 7 is

individuals with developmental

consumers multiple times, through

staff member for every two-

multiple channels. Data from

three special needs guests); specialized respite sessions; and private activities and sessions

HubSpot shows that companies that blog around 16 times or more per month get 3.5 times more traffic

Do you think families who have

and 4.5 times more leads than

themselves and actually have a vacation on a Royal Caribbean Cruise? Absolutely.

S e c

Expand Marketing Channels: Do not restrict your marketing to just one

include: • Partnerships with national disability organizations • Ads on social media • Leveraging social media influencers

• Ads in The Mighty, New Mobility,

Scoop (to name a few) • Podcasts Content Marketing: The best way

• Email marketing

using words in a variety of formats they love to hear. I suggest blogging, video (with captions and audio description), podcasts, and usergenerated content.

Consistency: Too often I’ve seen brands use a one-shot approach

Carmen and her team have driven the disability marketing strategies for Fortune 100 companies including Visa, AT&T and American Express. She has been featured in numerous publications including the New York Times, Glamour & New Mobility. In this session participants will learn what drives consumer behavior for people with disabilities; understand how to create opportunities to add value to the communities they serve; and develop an action plan to boost community outreach and engagement.

know your company gets them is by

to let consumers with disabilities

This Is How We Do It: Engaging Your Prospects

targeting consumers with disabilities

Con fer en

channel. Channels to consider when

ht g i l t po

autistic children can enjoy

• Events/conferences

*This article was reprinted with permission from Ms. Daniels Jones.

consistency. I recommend reaching

disabilities (provided at one

Arthritis Today, or Disability

---

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CHATTING WITH THE CEOs

By Katie McDonald

BraunAbility’s Staci Kroon & VMI’s Mark Shaughnessy discuss the state of the auto mobility industry.

The auto mobility industry is very unique. Part auto industry, part technology industry, part healthcare industry.... It’s no wonder that it experiences many changes at an often rapid pace. As we kick off 2019, it seems like a great time to check in with a few of the newest industry leaders to learn more about their experiences and hear their thoughts and predictions on some of the most intriguing topics facing the industry today.

First up is Staci Kroon, President and

I met the people of BraunAbility, I was

each and every one of us is literally and

CEO of BraunAbility, who joined the

convinced. Ralph Braun created a truly

substantially changing lives every day.

BraunAbility team in late 2017. Prior

exceptional culture at BraunAbility that

What a privilege to know our work has

to entering the auto mobility sphere,

embodies the midwestern values of

that degree of direct impact on our

Staci worked for over 20 years in the

hard work and decency. Our people are

world.

electrical manufacturing industry at

fueled by a personal passion to care for

Eaton, a power management company.

each other and do the right thing for our

NMEDA: Please tell us what attracted

customers. I simply couldn’t turn down

you to the mobility industry in general, and BraunAbility in particular.

Staci: I came to BraunAbility from Eaton, where I had a very fulfilling, career spanning several roles and divisions. People ask me why, after that level of personal investment at

the opportunity. I’m also humbled to follow in the footsteps of Nick Gutwein, who so successfully carried out Ralph Braun’s vision. I have big shoes to fill, but I’m committed to building an even brighter, bolder future together.

NMEDA: What does auto mobility

one company, I would ever leave. My

mean to you?

answer is I don’t feel like I left Eaton;

Staci: To me, auto mobility means

I feel like I came to a company—and

changing the lives of people living with

an industry—with a greater purpose.

mobility challenges and their caregivers.

As I learned more about the mobility

A recent survey we conducted came

industry and realized how our products

back with this eye-opening statistic:

are literally changing lives every day, I

98% of WAV owners can’t imagine their

was intrigued and inspired. And once

lives without their vehicles. That means

NMEDA: What are your thoughts

inspiring, and just fun! Watching our

service the vehicle, and when it’s time

on autonomous vehicles and the

employees listen and laugh and engage

to trade in a vehicle, customers need

intersection of A/V with auto

with Jesse reinforced my sense of

someone they can trust right in their

mobility?

purpose in this industry personally, and I

own neighborhood.

We see advanced technology

could tell it had the same impact on the

Our dealers see it the same way—

opening up tremendous opportunities for everyone—including people with physical disabilities—more transportation options, the ability to go more places and enjoy more experiences, with or without a driver.

We expect to see fully autonomous vehicle concepts in commercial

rest of the BraunAbility team. Several

when the customer comes first,

of our employees stayed afterward to

manufacturers and local NMEDA

thank him, ask for autographs and even

dealers working as a team is the way

talk about how we can improve our

to go.

products. I’ve had that same powerful

NMEDA: How do you feel

sense of connection whenever I engage

manufacturer ownership of

with our customers, whether it’s at

dealerships affect the industry?

an Abilities Expo or while hosting a customer feedback roundtable. Every

BraunAbility has long partnered

interaction is a powerful, personal

with mobility dealers to distribute

reminder of the lives we are changing

our products to customers. Our

and how our products enable them to

investment in the channel reaffirms

the country. We are inspired by the

live their lives with purpose and dignity.

our commitment to the dealer model.

future possibilities vehicle automation

NMEDA: What are your thoughts

will unlock, and our goal is to make

on manufacturers selling direct to

certain that wheelchair users continue

consumers?

to have access to the best automotive

Ralph Braun taught us to always “Put

applications first, but it will still be a few years until our personaluse vehicles are capable of driving themselves around town or across

technology in the world. Together with our OEM partners, we are working to assure that goal is achieved.

We value our relationships with dealers and believe that together, we serve our mutual customers better.

BraunAbility has made investments in the dealer channel with the goal

the Customer First.” That’s what we try

of increasing our understanding

to do every day, and because the needs

to strengthen our relationships. In

of the customer are at the top of our

NMEDA: What is the most

list, we believe local selling and servicing

inspirational/impactful experience

NMEDA dealers are best equipped and

you’ve witnessed since joining the

positioned to take care of the consumer.

mobility industry?

We have to make certain the customer

My favorite “mobility moment” was

is educated, understands their choices

when Jesse Billauer, a BraunAbility

and gets the right solution every time.

customer and founder of Life Rolls

They need great financing options.

On, spoke to our employees at our

They need to have the right adaptive

manufacturing headquarters this past

equipment installed in their vehicle. They

October. That day was energizing,

need trained and certified technicians to

some cases, the investments provide necessary capital to dealer principles so they can operate financially sound, high quality stores. We will continue to invest in dealer development to make all dealers stronger and more profitable, and we will continue to strongly support our industry’s entrepreneurial owner/operators.

Our ultimate goal is to support a

...BECAUSE THE NEEDS OF THE CUSTOMER ARE AT THE TOP OF OUR LIST, WE BELIEVE LOCAL SELLING AND SERVICING NMEDA DEALERS ARE BEST EQUIPPED AND POSITIONED TO TAKE CARE OF THE CONSUMER. —Staci Kroon

32

NMEDA Circuit Breaker

healthy and diverse dealer channel

NMEDA: We are excited to have you

because it’s the best thing for our

at the NMEDA Annual Conference in

customers, our competition, and our

March—anything in particular you are

company.

looking forward to at the event?

NMEDA: In your opinion, what is the

Staci: I’m looking forward to spending

role of a trade association like NMEDA

time with so many great people from

in this industry?

across the industry, especially during

Staci: Having a strong and vibrant trade

our dealer reception at Joe’s Crab

association is vital, and BraunAbility is committed to supporting NMEDA and its members for the long haul. We see three big benefits that NMEDA brings to our company and the industry: First, the NMEDA QAP program helps all dealers advance the level of safety and quality delivered to customers on every vehicle or adaptive equipment product sold. This program has raised the performance bar dramatically over the years and assures consumers across North America that they will receive consistently superior quality

Shack! At my first NMEDA conference last year I met so many new faces, and I’m excited to reconnect and expand those relationships. I understand there will be a renewed focus on education with more seminars and training sessions than ever, so I hope to meet many new conference attendees this year, too. It’s important for all of us to use this time together intentionally to connect, learn, and stretch our vision for

Next up is Mark Shaughnessy, CEO of

the industry’s future.

Vantage Mobility International (VMI).

NMEDA: Tell us something you like to do for fun/last book you’ve read/last

and service from NMEDA dealers, no

movie you’ve seen….?

matter where they live. The continuous

Staci: We’re in the middle of the

improvement QAP drives is good

holiday season, and for me that means

for the consumer and good for the

two of my favorite family traditions:

industry.

The Nutcracker ballet and The Sound

The MQAP program is another

of Music. Honestly, the last book I

big benefit we see in NMEDA. This

read was Rise Above, Ralph Braun’s

program assures consumers that the

autobiography.

manufacturers adhere to all regulatory

NMEDA: Any final thoughts, or

and testing requirements for safety,

something you’d like our readers to

security, and environmental impact. As

know that we didn’t cover here?

NMEDA members, it’s our collective

I appreciate this opportunity to share

duty to ensure our consumers can trust us to provide the same standard of safety and quality as the general automotive industry, and they deserve an even higher level of care and service to ensure they are secure, confident and empowered to live their lives. We applaud NMEDA’s consistent efforts to promote these tough standards.

And finally, there is NMEDA’s regulatory affairs [government relations] operation which gives BraunAbility and

my thoughts with NMEDA members, and I look forward to a couple of energizing days in Daytona Beach to focus on how we will grow and advance our industry together.

Mark joined VMI in August 2018 with a track record of leading consumerfocused organizations, such as Mars Incorporated, multiple divisions of the Coca-Cola Company, and most recently Crowsnest Capital.

NMEDA: Please tell us what attracted you to the mobility industry in general, and VMI in particular.

Mark: The industry overall has attractive fundamentals—macro trends, growth rates, etc., so from a business standpoint it was clear that there’s a lot of opportunity here.

That said, the more I learned about the industry mission and how it has a positive impact on individuals and families, the more I was inspired to be a part of it. I see this every day in the organization I serve. Our associates are incredibly passionate about the customers that we serve and we’re committed to never forget the challenges that our customers face.

NMEDA: What does auto mobility mean to you?

our dealers a voice in state and federal

Mark: Simply put, it’s about having

matters. Every great industry has a

a positive impact on the lives of

great trade association, and that’s how

individuals and families in need. It’s

we see NMEDA.

about an entire industry that exists

because of a mission to help individuals

NMEDA: What are your thoughts

invest more aggressively in those

and families with day-to-day life

on manufacturers selling direct to

partnerships.

challenges that most people take for

consumers?

granted. It’s an honor to get to be part

NMEDA: In your opinion, what is

Mark: There’s great value that mobility

the role of a trade association like

dealers bring to the table with the

NMEDA in this industry?

NMEDA: What are your thoughts

service and in-person assessment

on autonomous vehicles and the

that they provide to customers. Most

Mark: To advocate for our industry

intersection of A/V with auto

customers want to see, touch, and test

mobility?

drive a vehicle before purchasing—

Mark: Autonomous vehicles are still in

at least that’s how I am personally

of this industry.

the infancy stage. It’s inevitable, but there’s much to consider beyond the driving technology itself before it can

accustomed to buying a car. That said, there is a small segment of the consumer base that wants or needs the

fully meet the needs of customers with

convenience of shopping from home.

mobility challenges.

VMI’s primary focus has been and will

NMEDA: What is the most

remain on partnering with our dealers

inspirational/impactful experience you’ve witnessed since joining the mobility industry?

Mark: I had a recent personal experience while visiting one of our

to collaborate for long-term shared success while collectively attending to the needs of the consumer.

NMEDA: How do you feel manufacturer ownership of dealerships will affect the

It also serves as a good forum for all industry participants to discuss and resolve issues that are in the interest of all members. We also look to NMEDA to define and enforce industry standards and best practices that safeguard our shared consumers.

NMEDA: We are excited to have you at the NMEDA Annual Conference in March—anything in particular you are looking forward to at the event?

Mark: The conference will be a great opportunity for me to meet faceto-face with so many dealers all at

independent dealers in Richmond, VA.

industry?

I spoke with a customer who has been

Mark: Since joining the mobility industry,

industry knowledge at the conference,

doing business with the dealership for

I’ve found it informative to hear different

and I look forward to meeting mobility

over 21-years and was on his third VMI

perspectives on this specific topic as it

dealers who have been in the industry

vehicle. He couldn’t stop telling me,

certainly carries significant implications

for many years. I’m new to the industry

example after example, about how our

to some. VMI supports the current

and have a lot to learn. I plan to ask

products have improved his life. It was

dealer-partnership model because it

a lot of questions and to do a lot of

an inspiring experience to hear the

works for us, as well as for our dealers

listening and learning. Additionally, we

words directly from a customer and to

and end consumers. I don’t anticipate

will have new products and partnership

know that we’ve had a hand in making

our commitment to our dealers

program information to share with our

a difference.

changing—if anything, we’re likely to

dealers. We look forward to engaging

VMI’S PRIMARY FOCUS HAS BEEN AND WILL REMAIN ON PARTNERING WITH OUR DEALERS TO COLLABORATE FOR LONGTERM SHARED SUCCESS WHILE COLLECTIVELY ATTENDING TO THE NEEDS OF THE CONSUMER. —Mark Shaughnessy

34

and influence on our collective behalf.

NMEDA Circuit Breaker

a single venue. There will be a lot of

our dealers and helping them grow

NMEDA: Just before publication,

number of incremental products to

with VMI’s support.

we learned of VMI’s acquisition of

increase our portfolio that dealers

Revability. Can you provide more

can utilize to satisfy the needs and

insight on why you did this and what it

desires of end consumers. From a

means to the dealer community?

supply chain standpoint, we’re adding

Mark: VMI is committed to long-term

notable manufacturing capacity, a

NMEDA: Tell us something you like to do for fun/last book you’ve read/last movie you’ve seen….?

Mark: I’m married with two children—a 13-year old daughter and an 11-year old son—and I try to spend as much time as possible with them. My wife and I also spend a lot of time walking and hiking with our three dogs.

partnerships and sustained growth with our dealer-partners. The Revability investment is all about enhancing our ability to partner with our dealer

regional distribution platform and a tremendous amount of knowledge and expertise that only stands to help us support our dealers even more

network for mutually beneficial success.

efficiently and effectively.

We’re thrilled to welcome many

I am especially excited about the

dealers that we haven’t done business with before while enhancing our product offering for established dealer partnerships. Through the acquisition, we’ve added a significant

talented and passionate associates that we’re adding to the team. Our new team members bring years of experience and expertise, and we intend to learn from them as we collectively deepen and expand our support for our dealers.

---

The State of the Auto Mobility Industry: What’s Next?

Staci and Mark will be joined by Bill Koeblitz, President of MobilityWorks and Mark Oldenburg, Senior National Fleet Operations Manager at Toyota Motor North America, at the 2019 NMEDA Conference and Expo to continue the discussion on the shifting maufacturer/dealer paradigm, online sales, delivery models, and what’s next for our industry. *Earn 1 CEH

Con f

ere

e c n

light t o Sp

THIS IS YOUR YEAR

Jan—Mar 2019

37

www.NMEDA

WHERE BUSINESS GET

Dealers Exclusively for owners and employees of mobility dealerships.

Technicians For technicians looking for Braun certification & more.

Driver Rehabilitation Specialists

Ve

For DRSs and those getting into the business.

Anyone wh sell, a pro

CLOSING GENERAL SESSION

THE STATE OF THE AUTO MOBILITY INDUSTRY: WHAT’S NEXT?

AAnnualConference.com

TS DONE.

endors

ho sells, or may oduct or service.

Join us for this closing session featuring some of the most powerful, disruptive, and influential figures in auto mobility discussing the shifting manufacturer/dealer paradigm, online sales, delivery models, and what’s next for our industry.

SCHEDULE OF EVENTS March 5

8:00 am – 10:30 am 8:30 am – 5:30 pm 12:00 pm – 5:00 pm 5:30 pm – 6:45 pm

Vehicle Move-In DRS & Technician Learning Tracks Exhibitor Setup Opening General Session

7:00 pm – 9:30 pm

Expo Grand Opening

March 6

7:30 am – 8:15 am 8:30 am – 10:45 am 10:45 am – 2:00 pm 2:00 pm – 4:10 pm 3:00 pm – 4:00 pm 4:20 pm – 5:30 pm

Breakfast All Learning Tracks Expo All Learning Tracks Manufacturer’s Open Forum General Session

5:30 pm

Open Evening

March 7 EDU/Gov/Non-Profit Those employed in education, government, and non-profit sectors.

Krish Dhanam: The American Dream from an Indian Heart

Member Alert: The All-New Audit Process Is Here

9:00 am – 11:00 am 11:00 am – 12:00 pm 11:00 am – 12:00 pm 12:00 pm – 1:30 pm

Expo Dealer’s Open Forum DRS Bonus Education Session Closing General Session

5:30 pm – 6:30 pm 6:30 pm – 8:30 pm

Auction Fundraiser & Cocktail Reception Jan—Mar 2019 39 Awards Banquet

Panel Discussion - The State of the Auto Mobility Industry: What’s Next?

DEALER LEARNING TRACK SCHEDULE

Wednesday, March 6

Dealership Management

Dealer Sales & Marketing

Finding New Weapons to Solve Old Problems

The Skills to Pay the Bills...& More

Cyber Liability & Loss Control Measures for Mobility Dealers

Auto Mobility & Social: How to Crush It

NMEDA Partners Connecting with Local Influencers: Understanding Disabilities & Automotive Needs

8:30 am–9:30 am Patrick DeNobrega PSA Insurance & Financial Services

Andrew Street Dealer OMG

Are Your Customers in Good Hands?

Raj Pagadala GA Vocational Rehabilitation Agency John Anshutz Shepherd Center

9:40 am–10:40 am Keeping Good People: It Starts at the Beginning

This is How We Do It: Engaging Your Prospects

Doug Curtis MobilityWorks

Carmen Daniels Jones Solutions Marketing Group

USA in the USA!

Nick LiBassi United Spinal Association

Expo Featuring Product Presentations

10:45 am–2:00 pm

2:00 pm–3:00 pm The Lawsuit You Never Saw Coming– And How to See It

Influencer Referrals & Strategy...

Partnerships that Click

Nick Schwartz Dolenga & Dolenga, PLLC

Panel Discussion

The Inventory Problem: Cracking the Code

Case Studies: How to Actually Sell More Vehicles

Forging the Bond: The Dealer & The DRS

Jenny Nordine Driving to Indepenence, LLC

3:10 pm–4:10 pm Panel Discussion

40

NMEDA Circuit Breaker

Aaron Gardner BraunAbility

Reunion Tour: The Rockstars of Voc Rehab are Back Panel Discussion

CHOOSE THE PATH THAT’S RIGHT FOR YOU

DRS 101: Introduction to Driver Rehabilitation

DRS 201: Advanced Driver Rehabilitation Concepts

This two-day course (March 5 & 6) is designed for the new driving evaluator.

This two-day track (March 5 & 6) offers several diverse sessions geared to more established evaluators.

(15 CEUs)

Dan Allison, MS, OTR/L, ATP, CDRS Beth Gibson, OTR, CDRS The skills and knowledge needed to establish an adaptive driving program or become a new staff member for an established program will be discussed and shared. How to develop an evaluation and training techniques, introduction to adaptive equipment, documentation and interactions with equipment vendors will be discussed.

Goals/Objectives By the end of the program, participants will be able to: 1. List the basic components of a Driver Rehabilitation Clinical Evaluation.

2. List the basic components of a Driver Rehabilitation OnRoad Assessment.

3. Recognize resources for networking within the Driver Rehabilitation Community.

4. Develop the necessary and optional components for starting a Driver Rehabilitation Program.

5. Recognize the key stakeholders in the world of driver rehabilitation.

6. Identify the sequence of basic on-road training techniques.

Plan to stay through Thursday for additional CEUs! BONUS EDUCATION SESSION (1 CEU)

AutoCoach 2.0: An Innovative App to Teach Parents of Teens with Cognitive and Physical Disabilities How to Drive

CLOSING GENERAL SESSION (1 CEU)

The State of the Auto Mobility Industry: What’s Next?

Please see website for complete program and continuing education information.

(12 CEUs)

Trouble in the Trenches: How to dig out by using a Clinical Decision-Making Tool Tamalea Stone, OT

Adaptive equipment must be considered for some of our clients to be able to access and/or operate a vehicle. Determining what is best for the client is only one piece of the puzzle. New technologies and products, a growing evidence base, and changing funding structures all add to the complexity of today’s practice environment. This track will cover a structured method for analyzing complex and challenging situations that arise in practice.

Vision and Driving Nathalie Drouin, OTR/L, CDRS, CDI

How do common vision disorders relate to driver performance, and what training and remediation techniques can be implemented to improve driver performance? We will tackle these questions in this course, also covering diseases and disorders of the eye. Participants will learn how to implement training and remediation techniques, including mirrors, tinted lenses, bioptic lenses, head movement exercises, and other techniques.

Beyond the Box: Exploring Creative Approaches to Driving Leah Belle, OTR/L, CDRS, CDI & Nathalie Drouin, OTR/L, CDRS, CDI Using case studies, this course will provide an overview of creative ways to think outside the box to provide mobility solutions for clients with a variety of disabilities. This course will allow attendees to explore the potential of different approaches with access to primarily low technology. We will also explore the importance of collaboration between all the players including the client, the Certified Driver Rehabilitation Specialist, the payer source, and the mobility vendor.

Medical Cannabis and Functional Driving Assessments: How and When to Assess On-road Nellemarie Hyde, OT, CDRS OTs and CDRSs commonly assess their client’s cognitive abilities in-clinic and on-road to determine if they are “fit to drive” while taking various medications. Is there reason to treat medical cannabis differently? During this seminar participants will learn the common uses, effects, and side effects of medical cannabis, and will explore the legal, ethical, and professional issues of assessing clients taking medical cannabis.

Great news! DRS 101/201 registration includes access to the full NMEDA conference from start to finish, including the Expo, Jan—Mar 2019 all meals, and Thursday’s activities. More details are available at NMEDAAnnualConference.com.

41

2019 EXPO HALL SNEAK PEEK Check it out! We’ve improved the exhibit layout so that the hall traffic will flow between all exhibitors.

No matter the size or location of the booth, every spot is situated for maximum exposure - including multiple lounge areas throughout the hall.

Colored booths are already taken, get your booth selections in before your #1 choice is gone!

DESSERT

DESSERT

F&B

F&B

F&B

72"/10

72"/10

72"/10

72"/10

F&B

F&B

F&B

40' 239

338

339

438

232

237

336

337

436

433

532

230

235

334

335

434

431

530

233

332

333

432

72"/10

25'

72"/10

223

220

72"/10

832

833

731

830

831

72"/10

72"/10

72"/10

72"/10

72"/10

827

25' 20'

222

531

733

829 72"/10

72"/10

30'

30'

323 72"/10

72"/10

20'

20'

20' 72"/10

421

521

623

722

621

720

20'

72"/10

721 72"/10

218

214 212

30' 30'

30'

213

210

20'

313

20' 30'

30'

619

718

617

716

20'

20'

413

50'

513

613

50'

20'

818

719

72"/10

10' 715

814

713

812

711

810

72"/10

72"/10

50'

72"/10

50'

50'

72"/10

20'

42

NMEDA Circuit Breaker

401

601

701

807 805

20'

201

811 809

72"/10 72"/10

72"/10

803

TO OUR CURRENT SPONSORS AND EXHIBITORS

THANK YOU!

A

T W I N I N G

C O M PA N Y

Driving Systems Inc. - ColleBuilt Systems - Sure Grip - Mobility Support Solutions - Brandl Mobility Finance - AOTA Ace Mobility - MGA Research - Crescent Industries - Kempf Inc. - Dealer OMG - Fortress Partners - Joysteer Veigel - Genesis Mobility - Bever Mobility Products - MPS/Guidosimplex - Dolenga & Dolenga, PLLC - PSA Insurance Adaptive Driving Alliance - TCF Inventory Finance - United Spinal Association - Paravan GmbH - DealerTeam - RESNA ADED - Altro Transflor - Automotive Credit Corporation - Johnson Hand Controls - March of Dimes Canada - NOVA

Exhibit & Sponsorship Opportunities are Still Available!

Interested? Great! Contact NMEDA’s Director of Partner Relations, Trevor Jennings, at 813.264.2697 or trevor.jennings@nmeda.org. More information is also available at Jan—Mar 2019 NMEDAAnnualConference.com.

43

SPONSORSHIP OPPORTUNITIES

KEYNOTE ADDRESS $7,500

CUSTOM PHOTO BOOTH $5,000

HOTEL KEY CARDS $3,500

Opportunity to address attendees for 2–3 minutes at the Opening General Session and introduce our Keynote speaker.

A fun and memorable way to showcase your brand directly to all Expo attendees on opening night. Customizations include interior/exterior of booth and photo printouts.

Brand every hotel key card with your custom design for all attendes staying at the Daytona Hilton.

NIGHTCAP PARTY $7,500 Host the invite-only party to follow the Awards Dinner at the hotel bar, with your branding everywhere. Guests will be provided a free drink of their choice, and you’ll be the host with the most.

CONFERENCE ENTRANCE CLINGS $7,500 Dig if you will, a picture: Over 210 sq ft of your brand, splashed all over the main entrance to the expo center for the entire conference.

ELEVATOR CLINGS $5,000 Exclusive opportunity to showcase your company on the interior doors of all elevators at the Daytona Hilton for the entire conference.

MIRROR DECAL $5,000 Share your message right on the mirror inside each attendee’s hotel room at the Daytona Hilton with your own customized decal.

WELCOME BAGS $5,000 No cheap totes here, we protect your brand with a quality backpack. Why? To give you continued brand exposure long after the event! You’re welcome.

STRAIGHT CASH, HOMIE $5,000 You’ll host six $500 cash giveaways, plus the $1,000 Passport drawing, with all the fanfare we can muster – and they must be present to win!

ROOM DROP $5,000 (two available) Deliver your promotional information right under the door of each attendee’s room at the Daytona Hilton with your custom envelope and inserts.

LANYARDS $3,500 Put your brand directly around the neck and in view of every attendee at the conference.

MASSIVE 8’ QUAD SIGNS $2,500 ( 5 4 available) There will be no escaping your branding with this four-sided beast. Each side is 8’x3’, positioned in one of five spots you choose.

ADED EDUCATION $1,500 Unique opportunity for a private audience with both new and veteran driver rehab specialists as the exclusive sponsor of both DRS education tracks.

WELCOME BAG INSERT $500 (add-on item) INSULATED WATER BOTTLES $4,000

Provide us with your promotional piece, and we’ll stuff it in there.

Protecting your brand with premium, insulated water bottles (no plastic junk) provided to each attendee, branded with your company logo.

ONSITE PROGRAM AD $500 (add-on item) Full color, full page ad in the onsite program.

INTERESTED? GREAT—CONTACT US TODAY! www.NMEDAAnnualConference.com • phone 813.264.2697 • e-mail conference@nmeda.org Jan—Mar 2019

44

NMEDA CONFERENCE REGISTRATION Registration also available online at www.NMEDAAnnualConference.com Company: ____________________________________________________ Contact: __________________________________ Address: _______________________________________________________________________ City: ____________________ State/Prov: ____ Zip/Postal: _________ Phone: ________________________ Email: __________________________________ EARLY BIRD REGISTRATION DISCOUNTS AVAILABLE THROUGH JANUARY 18, 2019

Dealer

Tech

DRS

Vendor*

Edu/Gov/Non-Profit

Earlybird/Regular

Earlybird/Regular

Intro or Advanced

Member 2nd 3 - 8 9+ New Member

$545/$600

$345/$380

$425

$1,095/$1,205

$475/$525 $395/$435 $315/$350 $345/$380

--- --- --- ---

--- --- --- ---

$200/$220 $200/$220 $200/$220 ---

---------

Non-Member

$845/$930

$645/$710

$1,950/$2,145

$195

Single Day Pass: (Tue/Wed/Thur)

$300 (Member)

Earlybird/Regular

$475** $600 (Non-Member)

|

$195

Banquet Only (Thursday Night): $75

CODES

1

Dealer

2

Tech

3a

DRS (Intro)

4

Vendor

5

Edu/Gov/Non-Profit

6

Banquet Only

Must register as DRS to obtain CEUs.

3b

DRS (Advanced)

Single Day Pass Codes: TUE / WED / THUR

ATTENDEES __________________________________

____

Name

Code

__________________________________ Email

____

Name

Code

Email

____

Name

Code

Email

$______ Cost

YES NO Awards Banquet?

__________________________________ __________________________________

Cost

YES NO Awards Banquet?

__________________________________ __________________________________

$______

$______ Cost

YES NO Awards Banquet?

__________________________________

____

Name

Code

__________________________________ Email

____

Name

Code

Email

____

Name

Code

Email

NOTES/COMMENTS/SPECIAL NEEDS:

$______ Cost

YES NO Awards Banquet?

__________________________________ __________________________________

Cost

YES NO Awards Banquet?

__________________________________ __________________________________

$______

$______ Cost

YES NO Awards Banquet?

* A Vendor is anyone who sells, or may sell, a product or service. ** Includes one year of NMEDA membership.

PROVIDE CARD DETAILS OR MAIL REGISTRATION AND CHECK TO NMEDA BY FEBRUARY 28, 2019

Payment Method: o

Check

o

Credit Card Total Amount: ____________________

Card #:________________________________________________ V-Code: ___________________ Exp. Date:__________ Company and/or Name on Card: ___________________________________________________________________________ Billing Address: _________________________________________________________________________________________ NO REFUNDS FOR NO-SHOWS OR CANCELLATIONS AFTER FEBRUARY 28

45

Register online at www.NMEDAAnnualConference.com or remit to: NMEDA,Breaker 3327 W. Bearss Ave., Tampa, FL 33618 • fax 813.962.8970 • e-mail conference@nmeda.org NMEDA Circuit

QAP DASHBOARD AVERAGE FINDINGS PER AUDIT January 2018–December 2018 2 1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

TOP 5 AUDIT FINDINGS January 2018–December 2018 NCT Training Missing/Expired

74

Calibration Overdue

71

QC Manual Update

27

Weight Analysis Documentation Missing Manufacturer Training Missing/Expired

21 16

AUDIT FINDING SEVERITY January 2018–December 2018 Successful Audit 17%

Opportunity for Improvement 31%

46

NMEDA Circuit Breaker

Major 15%

Minor 37%

TOTAL QAP DEALERS IN GOOD STANDING Quarterly: Winter 2017 - Winter 2018

325

326 324

322

322

320

320

318

318 316

315

314 312 310

Dec-17

Mar-18

Jun-18

Sep-18

Dec-18

NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: Winter 2017 - Winter 2018 Applications 10 9 8 7 6 5 4 3 2 1 0

7

Accreditations

9

8

9

8 6

5

7

7

3

Dec-17

Mar-18

Jun-18

Dealers with No Audit Findings Ability Center - San Diego, CA Access Options - Watsonville, CA Adaptation 04 - Trois-Rivieres, QC Advanced Wheels - E Granby, CT Advantage Mobility Outfitters - Wayne, MI Boulevard Van City - Wheatfield, NY Centre d'Autonomie - Dolbeau, QC Centre de L'auto - St-Lambert, QC Liftability - Ottawa, ON Creative Mobility Grp - Madison Heights, MI Custom Mobility - Largo, FL Eureka Solutions - Levis, QC Eureka Solutions - Longueuil, QC Eureka Solutions - Sherbrooke, QC FTMobility - Saddle Brook, NJ Handi Zone - Chambly, QC Handicapped Vehicle Services - Tulsa, OK Kansas Truck Mobility - Wichita, KS Lifestyle Mobility - Concord, CA Lift Aids Inc - Euless, TX Mobility Express - New Port Richey, FL MobilityWorks - Allentown, PA

MobilityWorks - Bessemer, AL MobilityWorks - Chico, CA MobilityWorks - Cinnaminson, NJ MobilityWorks - Ft. Myers, FL MobilityWorks - Largo, FL MobilityWorks - Madison Heights, MI MobilityWorks - Norristown, PA MobilityWorks - Saginaw, MI MobilityWorks - Woodbury, NJ Silver Cross Automotive - Burnaby, BC Silver Cross Automotive - Calgary, AB Silver Cross Automotive - Victoria, BC Silver Cross Automotive - Ottawa, ON Silver Cross Automotive - Waterloo, ON SMVR 2 Visions - Rimouski, QC Total Mobility Services - Harrisburg, PA TVR Technologies - Repentigny, QC United Access - Chandler, AZ United Access - Kansas City, MO Van Action - Laval, QC

Sep-18

Dec-18

Newly Accredited Dealers Eureka Solutions - Levis, QC Fenton Mobility Products - Randolph, NY Handi Zone - Chambly, QC Helping Wheels - Asheville, NC Liftability - Ottawa, ON Mobility Centers of Nebraska - Omaha, NE MobilityWorks - Concord, NC MobilityWorks - Atlanta, GA Priority Mobility - Hampton, VA

Jan—Mar 2019

47

QAP STRAIGHT TALK

In Commitees We Trust Chuck Hardy

job, but very important to the success

aware, NMEDA has lots

of NMEDA.

of committees. The most

Since joining NMEDA in 2013, I have

prominent committees are the

NMEDA VP of Quality Assurance and Compliance

standing committees, as defined

Want to know something about

Training (E&T), Finance, Quality

QAP? Have an idea for a future

Assurance Program (QAP), Mediation,

article or just have a question about

Industry and Public Relations (IPR),

a form, or one of the

Nominations, Bylaws, Conference,

Rules, or something you read

Guidelines, Government Relations (GR),

in this article? Send your questions

Compliance Review Program (CRP),

or ideas to chuck.hardy@nmeda.org

Hall of Fame, and Manufacturer Quality

and look for the answer in a future

Assurance Program (MQAP).

edition of QAP Straight Talk with Chuck Hardy.

48

A

s you are probably

NMEDA Circuit Breaker

by NMEDA Bylaws. These include: Executive Board, Education and

heard through “the grapevine,” or as I like to call it “the coconut telegraph” for any parrot-heads out there, that NMEDA was run by the “big-guys.”

Now, I don’t take any offense to that as for those who know me, I am a rather “big guy,” but they are not talking about me, they are talking about a perception that all NMEDA decisions are made by the larger companies in our industry and the little guy has little or no say. You can

How many of you have served on

believe me or not on this, but that is

committees? Ok, I see a lot of hands

simply not the case. I thought about

out there. For those with your hand

how some would come up with this

up, thank you. Sincerely, thank you.

perception and I think I understand it.

Other than us on staff who are

If you were to look at the committee

liaisons for committees with no voting

rosters you will find that there are

power, all committee members are

many members who work for the

volunteers who are also members of

larger companies, perhaps more than

our association. Members who willingly

the individuals that represent the

give up a part of their valuable time to

smaller members. My evaluation of

serve. It’s for the most part a thankless

that is that the larger companies have

more employees and resources and

their area of the association; it is the

of the curve, and some not-so-super

more time to spare to send someone

staff’s job to manage and accomplish

functioning teams on the left of the

to be on a committee. The smaller

most of the actual work.

curve and a larger (mean) group of

companies may not have as many

What I found is that successful

teams falling in the middle that are

resources and employees, which can make it more difficult to have

“

someone committed to serve on one

committees did not try to do everything in that one-hour meeting.

...we often are asked why NMEDA did this, or why NMEDA decided on that, and the truth is, all decisions are made by our members, through committees.”

of the committees. Maybe you agree

On successful committees, the

or not with my assessment, I will leave

chair and staff liaison met between

that up to you, but I can promise

meetings, hashed out proposals,

you, we want our committees to be

floated ideas to other members ad-

represented by all of our members,

hoc, and then brought the committee

big, small, medium, and XXL.

something that was as close to being

Committees are the life blood of

“ready” as possible. So what that

NMEDA. I must be honest, I had never been a part of a committee in my

means, is our committee volunteers are not only committing to the

pumping along and getting things done at some perceived “normal” pace.

The bottom line is NMEDA decisions are made by committees, and committees are made up of you, our members. Why am I saying this?

Because we often are asked why NMEDA did this, or why NMEDA decided on that, and the truth is, all decisions are made by our members, through committees.

I have not been with NMEDA as long as many of you, but I have seen that often our committees are made up of the same people. This is not a bad thing as most of our committee veterans understand the process, are passionate about helping NMEDA,

working life of over 30 years until I joined NMEDA. My first impression?

How can you actually get anything done convening for only one hour, and meeting once a quarter or even monthly? If you look at a committee meeting monthly, that is a whopping 12 hours of time out of the year to get things done. Are you kidding me?

When I worked in manufacturing, we had meetings, not committees, and we had meetings on top of meetings each week until whatever it is that needed to get done was done. So this slower pace of meeting once a month or quarter was new and foreign to me, but I adjusted.

The key to successful committees, and a successful association, is understanding the roles of those involved. It is the committee’s job to oversee and govern the activities of

scheduled recurring meeting, but also

and more than anything are willing,

to work in between meetings to make

year after year, to give up their time

things happen and set the committee

to the committee. But, the more we

up for success.

can have new volunteers join our

Sounds great in theory, but if you

committees, the more new ideas, new

were to ask me if all committees ran this way, I would have to say it’s like a bell curve. Do you all know what that is? It’s where there are some superfunctioning teams skewed to the right

perspectives, and new “blood” we can bring to the committees, the more successful NMEDA will be, now and in the future. I hope you can see how important it is to have functioning

Jan—Mar 2019

49

QAP STRAIGHT TALK committees and how these member

Bylaws

Hall of Fame

volunteers help make the decisions for

Shall review the Bylaws annually and

Is responsible for selecting inductees

NMEDA. If you have never served on a

present proposed amendments to the

for the NMEDA Hall of Fame in

committee, please consider it. Find a

Board of Directors.

accordance with the association’s

committee that you can contribute to

Conference

documented Criteria Process.

Is responsible for developing

Manufacturer Quality Assurance

education programs or seminars

Program (MQAP)

sponsored by the Association and for

Is responsible to define applicable

and become a part of the solution and decision making that helps NMEDA stay relevant in the marketplace and helps NMEDA move forward.

advising the Association as to which

motor vehicle safety standards,

Here is a brief review of each

new programs or seminars would be

regulations, quality management

committee and its purpose (taken

most beneficial to the members.

system processes, quality controls,

from the NMEDA Bylaws):

Guidelines

service, and best practices that

Education and Training

Is responsible for any changes,

Shall provide education and

additions, or corrections, to the

training for our dealers and other

Guidelines.

industry stakeholders to enhance

Government Relations (GR)

professionalism, innovation, and business proficiency.

Is responsible for establishing legislative priorities for the

assure that manufacturer members are delivering the safest and highest quality products to both end users and to dealers who install or sell their products.

In closing, I hope this article was able

Finance

association, developing a network of

Shall prepare an annual budget and

legislative and regulatory contacts,

present it to the Board of Directors.

and promoting the growth of

The budget, upon adoption, shall be

NMEDA’s grassroots advocacy efforts.

the control of expenditures of the

Compliance Review Program (CRP)

the conference and sent in a Short

Association’s funds.

to shed some light on our committees and their value to NMEDA’s success. Committee volunteer forms are handed out annually at

Ensures that high quality, efficient

Circuit email at the beginning of the

Quality Assurance Program (QAP)

systems are established by the

new year. New committees form just

Will refine and enhance the Quality

association for the purpose of safety

following the annual conference.

Assurance Program (QAP) such that it

standards verification of all submitted

There is still time. This could be the

is recognized as the industry standard

manufacturer products.

year you join a committee!

for quality.

Mediation Is to provide a professional forum for fair and equitable resolution of all disputes and complaints brought forth by industry stakeholders.

Industry and Public Relations (IPR) Will continually increase the awareness and recognition of the mobility industry and the value its dealers bring to all stakeholders.

Nominations Is responsible for recruiting qualified candidates to run for the Officer and Board of Director Positions that are open for election during the current calendar year.

50

(continued)

NMEDA Circuit Breaker

---

MEMBER NOTICE Good news! Dealers no longer have to go to two places for NMEDA labels and supplies. QAP labels are now available directly from NMEDA (RADCO is no longer filling orders).

That means the “Supply Order Form,” available on the NMEDA website in the Document Library, is now your one-stop-shop for all NMEDA labels, stickers, and promotional material, including QAP labels. The form has been converted to a fillable PDF for easy completion. Be sure to download the form to your computer and then once you are finished filling it out, just click on the “Submit” button at the bottom of the form and your order will be automatically sent to NMEDA via your email client for prompt processing.

You can access the form directly at www.NMEDA.com/SupplyOrderForm.

Questions? As always, feel free to give us a call at 813.264.2697.

Jan—Mar 2019

51

NMEDA MANUFACTURER MEMBERS MANUFACTURERS ____________________________ Able Motion Mobility 2200 Executive Ave., Suite A Myrtle Beach, SC 29577 888-450-3994 Adaptive Mobility Systems 2072 N. Bibb Drive Tucker, GA 30084 770-674-0776 Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866-641-0419 AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 877-506-3770 AOI Electrical 9650 East 148th Street Noblesville, IN 46060 800-480-6680 B & D Independence 1024 Empire Street Mt.Carmel, IL 62863 618-262-7117 Bever Mobility Products 2885 Sandford Ave, SW, #41693 Grandville, MI 49418 888-959-6198 BraunAbility P.O. Box 310 Winamac, IN 46996 800-843-5438 Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 262-953-5396 Crescent Industries 191 Washington St. Auburn, ME 04210 207-777-3500 Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 818-782-6793 E.Z. Lock 2001 Wooddale Blvd.

Baton Rouge, LA 70806 225-214-4620

52

NMEDA Circuit Breaker

Fiat Chrysler Automobiles 1000 Chrysler Dr. Auburn Hills, MI 48326 800-255-9877 Ford Motor Company 777 Woodward Avenue, Ste 500 Detroit, MI 48226 313-202-6342 Freedman Seating Company 4545 W. Augusta Blvd.

Chicago, IL 60651 773-524-2440 Freedom Motors, Inc. division of Savaria 14 Goodmark Place Etobicoke, ON M6W 6R1 905-799-5545

Manufacturing Production Services Corp.

2222 W. Enterprise St. Escondido, CA 92029 800-243-4051

Trilift 8021 Langdon Ave. Van Nuys, CA 91404 818-778-6709

Mercedes-Benz USA 8501 Palmetto Commerce Pkwy.

Ladson, SC 29456 843-666-4333 Nor-Cal Vans, Inc. 1300 Nord Avenue, Suite 125 Chico, CA 95926 866-892-0150 Paravan GmbH 72539 Pfronstetten - Aichelau Germany 844-887-0723

General Motors Corporation 100 Renaissance Ctr MC482-A20-B98 Detroit, MI 48265 313-667-8682

Pride Mobility Products Corp.

182 Susquehanna Avenue Exeter, PA 18643 570-655-5574

Golden Mobility & Rehab LTD 3150A Faithfull Avenue Saskatoon, SK S7K 8H3 306-242-9060

Q’Straint / Sure-Lok 5553 Ravenswood Rd., #110 Ft. Lauderdale, FL 33312 954-986-6665

Harmar Mobility 2075 47th St. Sarasota, FL 34234 800-833-0478

RB Ace Mobility LLC 9850 E. 30th Street Indianapolis, IN 46229 317-241-2444

Johnson Hand Controls LLC 3960 Locust Grove Road Columbia, PA 17512 717-449-0089

Sure Grip Hand Controls 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 506-363-5289

Joysteer USA, Inc. 6624 Clay Avenue SW Grand Rapids, MI 49548 832-793-9751

Toyota Motor North America, Inc. 6565 Headquarters Drive Plano, TX 75024 469-292-4649

Vantage Mobility International 5202 S. 28th Place.

Phoenix, AZ 85040 800-348-8267 Veigel North America, dba Mobility Products Design 51277 Celeste Drive Shelby Twp, MI 48315 586-843-3816

KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 408-773-0219 Mahadev Metal Works 11071 Bridgeport Rd. Unit 124, 125 Richmond, BC V6X 1T3 604-270-3317

Paid Advertisement

George W. Hicks, P.E.

Traffic Accident Reconstructionist Modified Rehab Vehicle Inspector

Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 506-859-8591

4345 Teal Road Petersburg, MI 49270-9304 www.ingeniumservices.com

734.279.9345 tel 734.279.1788 fax gwhicks@umich.edu

Winter 2011

52

NMEDA ASSOCIATE MEMBERS ASSOCIATES

Jillian Gubanich 1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331

Don Green 832 North Crest Drive, Unit B Grand Junction, CO 81506 970-712-1435

Lou Klein 22519 Front Beach Rd. Unit 127 Panama City Beach, FL 32413 941-726-2220

Lou Klein 8933 Green Chase Drive Montgomery, AL 36117 941-726-2220

Jennifer Nordine 1414 W. Broadway #218 Tempe, AZ 85282 480-449-3331

Tiffany Heck 3425 S. Clarkson Street Englewood, CO 80113 303-789-8237

Marla Popkin 101 W. Hill Street Inverness, FL 34452 305-803-7644

Josh Forsman 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999

Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 480-598-2383

Colleen Knoll 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

Juliette Delgado 300 Hollywood Way Hollywood, FL 33021 954-579-3234

Nathan Furris 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999

____________________________

____________________________

CALIFORNIA

CONNECTICUT

Penny M. Anders 1641 Borana St. San Diego, CA 92111 858-565-2437

Myra Scott 55 Farmington Ave., 12th Floor Hartford, CT 06106 860-424-4863

Danielle Barber 300 Hollywood Way Hollywood, FL 33021 954-265-7698

Lula Capuchino 3601 Marconi Ave. Sacramento, CA 95821 916-481-1300

____________________________

____________________________

ALABAMA

Tracey Kennedy 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Stephen Williams 3830 Ridgeway Drive Birmingham, AL 35259 205-870-5999 Brandon Adamson 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Chris Adkison 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Craig Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Cedrick Wallace 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 Jennifer Rogers 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 William Scott 3830 Ridgeway Drive Birmingham, AL 35259 205-414-8430 ____________________________

ARIZONA Carol Blanc, OTR L CDRS 755 E. McDowell Rd. Phoenix, AZ 85006 602-521-3072 Jason Strowmatt 1414 W. Broadway, #218 Tempe, AZ 85282 713-446-4628

Adam Grossman 2195 Larkspur Ln. #203 Redding, CA 96002 530-232-3260 Hala Jawad 3220 E. 59th Street Long Beach, CA 90805 562-272-7231 Tom Matson 1020 Aileen Street Lafayette, CA 94549 925-299-1039 Marcus Norton 1599 Broadway Ave. #337 Atwater, CA 95301 669-225-0063 Gregory Paquin 5140 Florence Ave., Unit C Bell, CA 90201 323-326-1383 Stanton C. Saucier 6175 Melvin Avenue Tarzana, CA 91356 818-614-6149 Mike Zieman 3220 E. 59th Street Long Beach, CA 90805 562-272-7231

FLORIDA Lisa Crisalli 3936 SE 20th Ave Keystone, FL 32656 352-339-2039 Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 305-770-0747 Elizabeth Powers 7305 N. Military Trail West Palm Beach, FL 33410 561-422-5604 Dave Krieger 9315 Hunters Park Way Tampa, FL 33647 800-738-9967 Eilif L. Olesen 7325 Norwich Lane Clearwater, FL 33764 727-424-7485 Rod Synovec 219 Ashley Road Mascotte, FL 34753 407-716-0465 Carlos Abella 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700

COLORADO

Janet Gardner 18908 Adams Country Way Lutz, FL 33559 813-631-9700

Sarah Davidson 3425 S. Clarkson Street Englewood, CO 80113 303-789-8117

Ginger H. Le 27553 Cashford Circle, Ste. 101 Wesley Chapel, FL 33544 813-631-9700

Barry Doyle 3425 S. Clarkson Street Englewood, CO 80113 303-789-8218

Ferenc Moricz 419 Jet Port Industrial Blvd.

Tampa, FL 33634 813-890-8809

____________________________

Susan Rentz 100 W. Gore St., Suite 104 Orlando, FL 32806 407-920-7445 Stephen Sundarrao 4202 E. Fowler Ave ENB 118 Tampa, FL 33620 813-974-5346 Dorothee Zuleger 2905 Abbey Ct. Winter Park, FL 32792 407-237-3099 Lori Grismore, OTR/L 4001 E. Fletcher Ave. Tampa, FL 33613 813-396-0728 ____________________________

GEORGIA Matt Abisamra 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7722 Brian Adkins P.O. Box 425 Grayson, GA 30017 770-676-7337 Kathleen Allgood 6135 Roosevelt Hwy. Warm Springs, GA 31830 706-655-5031 Dan Allison, MS OTR/L 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7763 John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 404-350-7720 James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 404-367-1296

Jan—Mar 2019

53

NMEDA ASSOCIATE MEMBERS Rajesh Pagadala 3586 Riverside Drive Macon, GA 31210 478-279-1885

Mary Ellen Keith 18 Wilson Drive Carmel, IN 46032 317-696-0405

Jacqueline Valme 747 South Eighth Street Suite D Griffin, GA 30224 770-229-6498

Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 317-660-6506

_________________________

ILLINOIS Vince Bunetic 725 N. Belt West Swansea, IL 62226 866-366-7173 Anne Hegberg 26 W. 171 Roosevelt Road Wheaton, IL 60187 630-909-6080 Brian Hinchman 1475 E. Woodfield Road Schaumburg, IL 60173 770-754-7339 Brandon Lesch 118 E. Madison Lombard, IL 60148 630-951-1714 Chris Pagliarulo 9023 W. Dralle Road Frankfort, IL 60423 815-806-8248 James Wooldridge 500C South Lewis Lane Carbondale, IL 62948 618-453-2331 ____________________________

INDIANA Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 317-879-8940 Susan Fassett, CDRS, COTA 111 W. Jefferson, Suite 100 South Bend, IN 46601 574-647-2600 Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 317-466-1000 Suzanne Hardesty-Pritchard 4740 Kingsway Drive Indianapolis, IN 46205 317-721-8636 Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 800-841-4938

54

NMEDA Circuit Breaker

Jeff Perron 2430 Lingerman Way Avon, IN 46123 317-329-2115 Russell Schimmell, OTR CDRS 3701 Bellemeade Avenue Evansville, IN 74414 812-492-0645 Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 260-417-8399 Andrea Vrobel 4000 W. 106th St, # 125-310 Carmel, IN 46032 574-607-5995 ____________________________

IOWA Perry Ressler 980 Hwy 18 East Britt, IA 50701 866-550-4551 Mark Richman 1111 West San Marnan Drive Waterloo, IA 352-552-6674 Bill Siebert 56504 Gillen Avenue Glenwood, IA 51534 402-679-4058 ____________________________

KENTUCKY Catherine I. Greene, OTR/L, CDRS 3800 Nicholasville Road Apt. 13231 Lexington, KY 40506 859-797-6889 MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 619-607-1142 Brian Iadarola, OTR/L, CDRS 3937 Central Avenue Louisville, KY 40218 502-893-0050 Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 859-351-6612

Weaks MnKinney-Smith 10531 Timberwood Circle Suite E Louisville, KY 40223 502-855-4783 ____________________________

LOUISIANA Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 337-289-3004 Rev. Julius Lee, CBT 2910 Seine Street New Orleans, LA 70114 504-450-4014 Michael Shipp 1340 Mitcham Orchard Road Ruston, LA 71270 318-245-7361 ____________________________

MARYLAND Elin Davis 4720 Montgomery Lane Bethesda, MD 20814 800-729-2682 Patrick DeNobrega 11311 McCormick Road Hunt Valley, MD 21031 443-798-7495 ____________________________

MASSACHUSETTS Eugene Blumkin 600 Washington Street Boston, MA 02211 617-204-3721 Cabot Smith 100 Newark Street Haverville, MA 01832 978-374-4530 Tricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 781-329-6656 ____________________________

MICHIGAN Michael Blasius 26261 Evergreen Rd, Ste 300 Southfield, MI 48076 248-351-0149 Akbar Farahani 1133 E. Maple Road Troy, MI 48083 248-729-3010 George Hicks 4345 Teal Road Petersburg, MI 48270 734-279-9345

Kerry Jones 26875 Church St. Edwardsburg, MI 49112 269-663-0226 Danton Lloyd P.O. Box 241 Okemos, MI 48805 517-349-7990 Kelby Lloyd P.O. Box 241 Okemos, MI 48805 517-349-7990 Robert Reid, Ed. S P.O. Box 241 Okemos, MI 48805 517-349-7990 Patrick Zeiser 4965 E Beltline Ave NE, Ste 300 Grand Rapids, MI 49525 616-447-2293 ____________________________

MINNESOTA Sherri Johnson 2040 Frontage Road South Waite Park, MN 58387 877-327-3533 Jim Kopp 11100 Wayzata Blvd.

Suite 801 Minnetonka, MN 55305 952-656-7527 David Yount 559 Hwy 10 South St. Cloud, MN 56304 866-581-3922 ____________________________

MISSOURI David Adams 334 Buckington Street St. Peters, MO 63376 636-294-1762 Bruce Autry 2816 Ginger Drive West Plains, MO 65775 417-274-2778 Mike Flotken 4 Kingston Manor St Louis, MO 63124 314-873-6814 ____________________________

MONTANA Kaitlyn Radi 1876 Songbird Dr. Billings, MT 59101 406-855-2673 ____________________________

NMEDA ASSOCIATE MEMBERS NEVADA Warren Vinzant 9105 Hummer Drive Reno, NV 89521 510-317-1775

Raanan Zidile 1642 Coney Island Avenue Brooklyn, NY 11230 718-414-2457

Debbie Szelestey 116 N. Jefferson St., 4th Floor Dayton, OH 45402 937-224-3033

____________________________

Meredith Sweeney OTR/L, CDRS 2050 Kenny Road, Suite 3300 Columbus, OH 43221 614-855-5600

____________________________

NORTH CAROLINA

NEW JERSEY

Calvin Brewer 4819 Emperor Blvd., Suite 400 Durham, NC 27703 919-475-7011

Gene Morton 1635 Marconi Road Wall Township, NJ 07719 732-539-5393 ____________________________

NEW MEXICO Phillip Holmes 2035 Corbett Dr. Las Cruces, NM 88001 575-521-1006 Andrew Schneider 5600 Valle Allegre Road NW Albuquequre, NM 87420 505-710-2861 ____________________________

NEW YORK Gail Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753 Jurgen Babirad PO Box 540 Kinderhook, NY 12106 800-987-2753

Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 336-697-7841 Ryan Dulina 923 Stockbridge Dr. Suite D Monroe, NC 28110 704-839-0492 Mike Edwards 5501 Exec. Center Dr., Suite 101 Charlotte, NC 28212 704-568-8804 Liz Green 200 First Avenue NW #505 Hickory, NC 28601 417-274-2778 Mike Savicki 17615 John Connor Rd. Cornelius, NC 28031 704-905-9628

Douglas Morr 7001 Buffalo Parkway Columbus, OH 43229 614-888-4160 Lynne Chapman 3543 Christie Blvd.

Toledo, OH 43606 419-944-5012 Chris Goebel VP 6150 Park Land Blvd.

Cleveland, OH 44124 800-233-9878 ____________________________

OREGON Juan Gonzalez 8750 NE Emerson Street Portland, OR 97220 503-251-3865 ____________________________

PENNSYLVANIA Lori Benner 30 Hope Drive, EC 130 Hershey, PA 17033 717-531-7444

Brian Burke 853 Broadway, Suite 2014 New York, NY 10003 862-686-0925

Ziad K. Wakim 2505 Viceroy Drive Units N1 N2 Winston-Salem, NC 27012 336-682-8383

Royce Burns Sr. 258 Van Keuren Avenue Pine Bush, NY 12566 845-361-1244

Dexter Warren 2720 North Main Street Newton, NC 28658 828-464-9738

Timothy P. Brant 596 Goucher Street Johnstown, PA 15905 877-395-7011

Pam Gabryel 1000 Elmwood Ave. Rochester, NY 14620 585-271-1894

____________________________

Amy Lane OTR/L, CDRS 3600 Forbes Ave. at Atwood Suite 3010, Forbes Tower Pittsburgh, PA 15213 412-864-3068

Edmund Ippolito 95a Edison Ave. West Babylon, NY 11704 631-392-4050 Brian McLane 29 Rockefeller Blvd.

Rensselaer, NY 12144 518-426-8850 Beth Tarduno 1000 Elmwood Avenue Door 5 Rochester, NY 14620 585-271-1894

NORTH DAKOTA Lacey Maier 1116 Mustang Drive Bismark, ND 58503 612-615-3961 ____________________________

OHIO Paul Musso 111 Stow Avenue, Suite 103 Cuyahoga Falls, OH 44221 330-928-7401 Tina Paff 367 Glenway Ave Cincinnati, OH 45211 330-928-7401

Brenda Bennett 4202 Peach Street Erie, PA 16509 814-833-2301

____________________________

SOUTH CAROLINA Kristen Coupland 1952 Staffwood Road Johns Island, SC 29455 203-910-7100 Bill Hayes 2011 Hampton Street Columbia, SC 29204 803-779-2011

Brigitte King, OTR/L, CDRS, CDI 701 Grove Road Greenville, SC 29605 864-455-4476 Tom Jackman 1410-C Boston Avenue West Columbia, SC 29170 803-896-6080 Ian McClure, CDI, CDRS, CSO 4040 Hwy 17 Bypass South Suite 201 Murrells Inlet, SC 29576 843-652-8252 Alan B. Simmerson CDRS 3602 Deerfield Drive Columbia, SC 29204 803-776-4000 ____________________________

TENNESSEE Amy Palmer 1235 Fuller Road Dyersburg, TN 38024 731-446-7210 Martha Stephenson, RN 1701 W. State Line Road South Fulton, TN 38257 731-479-1568 ____________________________

TEXAS Sean Berry 3135 TAMU College Station, TX 77843 979-845-6375 Eric Bradley 3135 TAMU College Station, TX 77843 979-845-7492 Lance Bullard 3135 TAMU College Station, TX 77843 979-845-6153 Michael Courtney 5601 Montoya Drive, Suite B El Paso, TX 79932 915-584-0905 Stephanie Cutlip 604 Hwy. 290 W., Suite 202 Brenham, TX 77833 979-337-5714 Lou Dienhart PO Box 2106 Pfluerville, TX 78660 512-585-5911 James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 830-386-0446

Jan—Mar 2019

55

NMEDA ASSOCIATE MEMBERS Benjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 210-347-5006 Chad Strowmatt 11020 Katy Freeway. #217 Houston, TX 77043 713-858-1582 Ken Webb P.O. Box 213 Coppell, TX 75019 800-886-4926 ____________________________

UTAH Kevin Christensen 1595 West 500 South Salt Lake City, UT 84115 801-887-9532 ____________________________

VIRGINIA Craig Baker 7400 Midlothian Richmond, VA 23225 804-918-9601 Mary Breister OT Dept. Box 476-1500 Fisherville, VA 22939 540-480-1103 Katie Fair 6858 Old Dominion Drive Suite 200 McLean, VA 22101 703-288-8260 David Martinez 3570 New Market Road Henrico, VA 23231 804-921-7716 ____________________________

WASHINGTON Jim Speer 23632 Hwy 99 F-130 Edmonds, WA 98026 425-922-0990 Benson Wong 3033 19th Avenue South Seattle, WA 98144 206-356-1068 ____________________________

WASHINGTON, D.C. Ann E. Smith-William 102 Irving St., NW Washington, DC 20010 202-873-5965 David Goch 1747 Pennsylvania Avenue Washington, DC 20006 202-785-9500

56

NMEDA Circuit Breaker

David S. Lieberman 1747 Pennsylvania Avenue, #1000 Washington, DC 20006 202-785-9500 ____________________________

WISCONSIN Matt Erickson 10850 W. Park Place Suite 1200 Milwaukee, WI 53224 414-973-4300

ONTARIO Joe Allen 3427 Buena Vista Oakville, ON L6L 6W6 Canada 416-254-7237 André Amyot Place de Ville, Tour C 330 rue Sparks Ottawa, ON K1A 0N5 Canada 613-990-2670

Tim Schermetzler W. 7366 Flambeau Point Road Ladysmith, WI 54848 715-532-0327

Shah Baqar 20 Linsmary Court Markham, ON L6E 1L2 Canada 416-419-3031

CANADA BRITISH COLUMBIA

Nellemarie Hyde 100 Tempo Ave., Suite 330 Toronto, ON M2H 2N8 Canada 416-398-1035

Dean Robertson 3405 W 31st Avenue Vancouver, BC V6S 1X6 Canada 604-263-5218

F. Lortie 68 Bloomfield London, ON N6G 1P3 Canada 519-495-9541

Harry Baergen 1841 Swan Road Tsawwassen, BC V4M 0A8 Canada 778-888-2210

Bob Nunn 6 Ridgeview Street St. George, ON N0E 1N0 Canada 519-740-4801

Lisa Kristalovich 4255 Laurel Street Vancouver, BC V5Z 2G9 Canada 604-734-1313

Tamalea Stone 1135 Lansdowne Street West Peterborough, ON K9J 7M2 Canada 705-741-7660

Larry Bowen PO Box 78095 Northside RPO Port Coquitlam, BC V3B 4X5 Canada 604-996-4893 cell

Karen Wolfe 368 Main Street Picton, ON K0K 2T0 Canada 613-476-1768

____________________________

____________________________

MANITOBA Paul Murphy 6668 9 Hwy Selkirk, MB R1A 4G2 Canada 866-994-6559 ____________________________

NEW BRUNSWICK Maura Dulong, OT 800 Priestman Street Frederickton, NB E3B 0C7 Canada 506-452-5876 ____________________________

____________________________

QUEBEC Kristian Thivierge 7005 Boulevard de Maisonneuve Quest Montreal, QC H4B 1T3 Canada 514-487-1891 Stephanie Bois 1300, boul. Cure-Labelle Blainville, QC J7C 2N8 Canada 450-437-6001 Dana Benoit 7005 boul. De Maisonneuve W. Montreal, QC H4B 1T3 Canada 514-487-1891

Alyssa Merilees 7005 boul. De Maisonneuve W. Montreal , QC H4B 1T3 Canada 514-487-1891 ext. 246 Minh-Thy Truong 7005 boul. de Maisonneve W. Montreal, QC H4B 1T3 Canada 514-487-1770 ext. 322 Nathalie Maertens 7005, boul. de Maisonneuve W. Montreal, QC H4B 1T3 Canada 514-487-1891 ext. 380 Agnés Buffet 2275 avenue Laurier Est Montreal, QC H2H 2N8 Canada 514-527-4527 Genevieve Turgeon 100 Du Landis Street Blainville, QC J7C 5C9 Canada 450-430-7981 Jean-Pierre Maurais 333 boul Jean-Lesage E-M-27 Quebec City, QC G1K 8J6 Canada 418-528-4281 Michel Morency 333 boul. Jean-Lesage C-4-21 Quebec City, QC G1K 8J6 Canada 418-528-3597 Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 Canada 438-498-8448 ____________________________

SASKATCHEWAN Susanne Adamson, OT/CDRS 88 Tibbits Road Regina, SK S4S 2Z1 Canada 306-766-5427

INTERNATIONAL ____________________________

AUSTRALIA Jeff Watters PO Box 421 Montrose, Vic 3765 Australia 03-9762-2277 ____________________________

CHINA

ISRAEL

Chu Wa Ho 130 Hip Wo Street, Kowloon Hong King, China +852 62272307

Adi Adler, CEO 58 Ha’Khermesh Haifa Israel 31000 972-390-3903

Ka Chun 130 Hip Wo Street, Kowloon Hong Kong China +852 96365171 ____________________________

GERMANY Gregory Long M ED Paravan - Straße 5 - 10 72539 Pfronstetten - Aichelau Germany Toll Free: 1-844-887-0723 +49 (0) 7388 - 999 5 909 ____________________________

Moshe Ofek 58 Ha’Khermesh Haifa Israel 31000 972-390-3903 ____________________________

JAPAN Etsuo Horikawa 5-1-1 Nabeshima Saga City, Japan 8498501 80 3377 2588 ____________________________

IRELAND Gerry Merrick Floor 2, Block A Cookstown Ct. Cookstown Estate Road Dublin, Ireland D24WK28 +3530879894946 ____________________________

Jan—Mar 2019

57

DATES TO REMEMBER This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

Abilities Expo - Los Angeles

February 22—24, 2019 Visit www.abilities.com/losangeles for more information.

NMEDA Annual Conference & Expo

March 5—7, 2019 Visit www.NMEDAAnnualConference.com for more information.

Abilities Expo - Toronto

April 5—7, 2019 Visit www.abilities.com/toronto for more information.

Abilities Expo - NY Metro

May 3—5, 2019 Visit www.abilities.com/newyork for more information.

ADED Annual Conference - Lexington, KY August 9—13, 2019 Visit www.aded.net for more information.

Abilities Expo - Boston

September 13—15, 2019 Visit www.abilities.com/boston for more information.

To have your information included in Dates to Remember, please submit at least 12 weeks before the event to katie.mcdonald@nmeda.org.

58

NMEDA Circuit Breaker

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