NKY Business Journal January/February 2015

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In this issue

AROUND THE CHAMBER

Business Journal January/February 2015 3 In This Issue 4 From the President 5 Regional Economic Outlook Report 7 From the Chair, Steve Harper 8 Where We Stand 2015: Legislative Priority Agenda 10

NKY Legislative Caucus

12

What You Need to Know About Frankfort

14 One Voice Can Become Many: How One Woman Set About Making a Difference 16 Chamber Leadership Programs 17 Find Small Business Services Through the

Office of the Secretary of State 18

Toyota’s North American Parts Center Kentucky: Inside and Out

20

Emerging 30

22

Women’s Initiative Spotlight: Nancy Grayson

24

Chamber Snapshots

25

Member Milestones

28

Upcoming Events

28

LEGACY

29

Ribbon Cuttings

Chamber Staff Update Announcing New Vice President of Business Growth and International Trade Naashom Marx I’m pleased to announce that the Chamber has hired Naashom Marx as Vice President of Business Growth and International Trade. A Villa Hills native, Naashom is coming to the Chamber from the City of Covington where she was the Business Development Manager for two years. She has a proven record of assisting business needs, providing consultation services and strengthening entrepreneurial growth, along with the necessary experience to help our members connect with overseas resources and market opportunities.

Since Naashom’s hire, countless of folks have told me that we hit a homerun by adding her to our team. I agree, and once you meet her, I know you will too.

Trey Grayson President & CEO NKY Chamber

CEO/Publisher Trey Grayson

Periodicals Postage Paid at Covington, KY ISSN (0274-757X)

Creative Director/Editorial Director Rena Gibeau rgibeau@nkychamber.com

Northern Kentucky Business Journal is published bi-monthly by the Northern Kentucky Chamber of Commerce, Inc., 300 Buttermilk Pike, Suite 330, P.O. Box 17416, Ft. Mitchell, KY 41017.

Phone: 859-578-8800. Website: www.nkychamber.com.

Graphic Design Artboy Animation Director, Sponsor Investments Diana McGlade dmcglade@nkychamber.com

The Business Journal is a benefit of membership and included in membership fees.

Annual subscription rate for nonmembers is $24.

Director, Member Investments Laura-Aurora (LA) Stopa lastopa@nkychamber.com

Periodicals Postage Paid USPS-548630 at Covington, KY.

Chamber Communications Committee Chair: Shelly Whitehead Emily Gresham-Wherle, Gina Stegner, Dana R. Skulan, Bill Powell, David Rhoad, Kelly Rose, Rachel Folz, Katie Scoville, Meredith Fossett, Shayna Crowley VP Public Affairs & Communications Adam Caswell January/February 2014

Postmaster: Please send address changes to the Northern Kentucky Chamber of Commerce, 300 Buttermilk Pike, Suite 330, P.O. Box 17416 , Ft. Mitchell, KY 41017-0416.

Subscribers: Please send address changes by e-mail to info@nkychamber.com. © 2014, The Northern Kentucky Chamber of Commerce, Inc. and by the individual authors. All rights reserved.

NKY Chamber Business Journal

3

Photo courtesy of Lead Magazine/ Wes Battoclette, photographer

PERSPECTIVE

Let’s Get To Work Trey Grayson, President & CEO, NKY Chamber of Commerce During 2015, Kentucky will experience an open seat gubernatorial election for only the second time in twenty years. For political junkies, it should be a fun year.

But for Kentucky residents, it may be the most critical election in several decades, and we should pay close attention to the records and platforms of the candidates.

In December, the Chamber unveiled Where We Stand, our 2015 legislative priority agenda. These eight priorities, combined with other Chamber priorities, would make a pretty good gubernatorial policy address. With that in mind, think of the rest of this column as “The Gubernatorial Speech You’d Like to Hear in the Upcoming Year.”

Everyone knows that Kentucky’s financial and budget situation is bleak. For too many years, the budget has been balanced with smoke and mirrors such as not funding pensions for teachers and state employees at an appropriate level. This has to change, which will put even more pressure on policymakers to be creative and efficient. Fortunately, several of our positions will help by unleashing the power of the private sector to help address our state’s needs.

Public Private Partnerships, or P3, allow more private sector participation in public infrastructure projects. This creative approach utilizes the expertise and efficiencies of the private sector so that each tax dollar can go farther. Right now, public construction accounts for nearly $1.6 billion annually in Kentucky. A P3, which is used by 34 other state governments, can help stretch that investment so that we can better meet our infrastructure needs in transportation (such as the Brent Spence Bridge corridor), water, sewers and economic development. For example, the dorm renovation project at the University of Kentucky was made possible through a P3. We need tools like P3 in our state economic development toolbox.

4

Another tool we need is a local option sales tax, or LIFT, which gives cities and counties the option to ask their residents to approve at the ballot box a 1% sales tax increase for a specific, important economic development project. Such a tax increase expires upon the completion of the project. No longer would we have to wait for Frankfort’s assistance, which given our financial situation would likely be a long wait. Besides, when Frankfort does offer assistance, they usually take half off the top to redistribute to other areas of the state. This tool offers a useful form of self-help to our taxpayers.

A few more tools that would be helpful to have in our toolbox are an improved historic tax credit, and building upon last year’s passage of the angel investor tax credit, new incentives for communities to establish local innovation districts, such as our UpTech. Both proposals require private money to go along with public support and will help spur economic development in urban areas where most such districts are located or credits are utilized.

In a modern economy, high speed broadband can be as important as a good road when it comes to economic development. Modernizing our antiquated telecommunications laws will allow the private sector the flexibility to invest in the broadband and wireless infrastructure that we need.

We also know that for a modern economy we need to expand our educational attainment levels. To do that, we need a more rational way of funding post-secondary education. Right now, we just give the universities a flat amount, regardless of how they perform. How many businesses operate like this? Instead, Kentucky should join 6 of our neighboring states in adopting an outcomes-based funding model. We can set the outcomes we want (more degrees of a certain type, more degrees in general, higher retention rate, in-

NKYChamber.com

creased affordability, more participation from under-served populations, etc.) and then tell our post-secondary institutions to focus their efforts on these outcomes.

That’s just common sense. An OutcomesBased Funding Model is the right thing to do for our students, our economy and the state.

Another important need is to address our workforce. That’s why passing a comprehensive bill to combat the heroin epidemic is so important. Addiction is reducing the supply of available workers in our region, causing workers to be less productive as they have to miss work to care for loved ones or simply worry about them while on the job. Addicts also pose a danger on jobsites and often steal from their employers to feed their habits. To solve this crisis, we need to address both supply and demand using four general strategies: treatment, prevention, support and protection.

Rising health care costs makes affording all of the above difficult. One way to rein in costs is to reduce abusive health care litigation by introducing an independent panel of medical experts to review claims against health care providers. Such a review would expedite the process and provide a layer of accountability that is currently missing in Kentucky.

OK, I admit that there aren’t enough applause lines, or red meat for the partisans, in this speech. But it does identify eight reforms that would make Kentucky a better place to live, work and play. That’s something that we can and should rally behind. We need your voices during the upcoming session and governor’s race.

Let’s get to work!

January /February 2015

ECONOMIC INDICATORS REPORT

ECONOMIC DATA

ECONOMIC INDICATORS REPORT

Establishment Survey (Count of Jobs) Cincinnati MSA (000’s) Goods Producing Industries (000’s) Service Providing Industries (000’s) Cincinnati MSA Manuf. Employment (000’s) Durable Goods Nondurable Goods

Sept 2014

1,047.2 152.2 895.0 110.0 65.9 44.1

August 2014

1,048.4 153.1 895.3 109.8 66.0 43.8

Sept 2013

Sept ‘13-‘14 % Change

1,033.5 147.6 885.9 106.5 63.6 42.9

1.3% 3.1% 1.0% 3.3% 3.6% 2.8%

Household Survey (Count of People) Civilian Labor Force

Sept 2014

August 2014

Sept 2013

Boone County Campbell County Kenton County Northern Kentucky Total Cincinnati MSA (000’s) Kentucky (000’s) Ohio (000’s) US (000’s)1

65,299 44,940 83,242 193,481 1,092 1,994 5,741 155,903

65,999 45,399 84,096 195,494 1,103 2,008 5,784 156,434

67,358 46,271 85,728 199,357 1,100 2,064 5,779 155,536

Employed Residents

Sept 2014

August 2014

Sept 2013

Boone County Campbell County Kenton County Northern Kentucky Total Cincinnati MSA (000’s) Kentucky (000’s) Ohio (000’s) US (000’s)1

62,107 42,515 78,807 183,429 1,040 1,875 5,451 146,941

62,465 42,761 79,262 184,488 1,049 1,878 5,477 146,647

62,848 43,022 79,747 185,617 1,024 1,900 5,368 144,651

5.4 5.8 5.7 5.6 4.9 6.5 5.3 6.3

6.7 7.0 7.0 6.9 6.9 7.9 7.1 7.0

Sept 2014

Unemployment Rates (%) Boone County Campbell County Kenton County Northern Kentucky Total Cincinnati MSA (000’s) Kentucky (000’s) Ohio (000’s) US (000’s)1

4.9 5.4 5.3 5.2 4.8 6.0 5.0 5.7

August 2014

US “All Urban Consumers” (CPI-U)(SA) “Urban Wage Earners and Clerical Workers” (CPI-W)(SA)

Consumer Price Indices (1982-84 = 100) Cincinnati/Northern Kentucky CMSA “All Urban Consumers” (CPI-U)(SA)

Sept 2014

237.4 233.5

233.7 230.1

1st Half 2014

2nd Half 2013

1st Half 2013

223.7

US Finished Goods (SA) (p)

Sept 2013

237.6 233.7

Sept 2014

Producer Price index (1982 = 100)

August 2014

201.1

221.3

August 2014 201.6

The household survey is a count of people.

Sept ‘13-‘14 % Change -3.1% -2.9% -2.9% -2.9% -0.7% -3.4% -0.7% 0.2%

Sept ‘13-‘14 % Change -1.2% -1.2% -1.2% -1.2% 1.6% -1.3% 1.5% 1.6%

Sept 2013

Prices and Inflation Consumer Price Indices (1982-84 = 100)

221.3

(Billions of chained 2005 dollars; quarterly data at seasonally adjusted annual rates ) (r)

Q3 2014 16,164

US

Q3 2013

Personal Income (Billions of dollars)3 (Seasonally adjusted annual rates ) (r)

US

14,801

Q2 2014 16,010

Q2 2013 14,661

US Federal Reserve Board Index of Industrial Production (2007 = 100) Composite Index of Leading Indicators4 (2004=100)

August 2014

Employed Residents include those who work for pay or profit, completed at least 15 hours of unpaid work in a familyoperated business, and persons temporarily absent from a regular job. Unemployment Rate is the percentage of the Civilian Labor Force that do not have a job, have actively looked for work in the prior 4 weeks, and are currently available for work. Persons waiting to return to the same job after a temporary layoff are also considered unemployed.

-1.8 -1.6 -1.7 -1.7 -2.1 -1.9 -2.1 -1.3

CPI measures changes in prices for all goods and services consumed by Urban households.

CPI-U includes expenditures by all urban wage earners and clerical workers, 1.7% professional, managerial, and technical 1.6% workers, the self-employed, short-term 1st Half ‘13-’14 unemployed, and retirees (87% of total population).

Change CPI-W includes only expenditures by hourly wge earners or clerical jobs.

1.1%

Sept 2013 196.9

Sept ‘13-‘14 % Change

Sept ‘13-‘14 % Change 2.1%

Q3 2013 15,780

Q3 2012 14,247

Q3 ‘13-‘14 % Change 2.4%

Q3 ‘12-‘13 % Change

Sept 2013

Sept ‘13-‘14 % Change

105.8

106.1

101.7

4.0%

102.4

103.5

95.7

7.0%

1. Bureau of Labor Statistics, Current Population Survey, Local Area Unemployment Statistics (LAUS) or Workforce Kentucky Labor Statistics 2. Bureau of Labor Statistics, Current Employment Survey / 3. U.S. Bureau of Economic Analysis (BEA) 4. The Conference Board, US Business Cycle Indicators / 5. Bureau of Labor Statistics / (p) preliminary

Personal income is a measure of all sources of income. This includes wages, dividends, and government transfers. Mandatory contributions to social programs are deducted from this measure.

3.9%

Other Sept 2014

Civilian Labor Force includes all employed and unemployed persons looknig for work.

CLF does not include retirees, students, stay-at-home parents, or those otherwise not seeking employment.

Sept ‘13-‘14 % Change

NIPA (Output, Production, and Income) Real GDP3

The establishment survey is a count of jobs, not people. Striking workers, selfemployed, proprietors, domestic, and farm workers are not included. Part-time and full-time jobs are each counted as one job.

Index of Industrial Production is the output of manufacturing, mining, electric, and gas utilities as a percent relative to 2007.

Composite Index of Leading Indicators includes 10 components and can be found at www.conference-board.org/data/ bcicountry.cfm?cid=1

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January/February 2014

CHAIR COLUMN

Are You Politically Astute or Are You a Jaywalker?

Steve Harper, President, Harper Oil Products Chair, Northern Kentucky Chamber Are you involved with the political process? Many people who answer no don’t realize that they are participating when they vote. But is that enough? While it’s very important that you exercise your right to vote in federal, state and local elections, there is much more that you can do. But do you know how to begin?

Many people will say they don’t have time to be involved. And as the owner of a local business with multiple locations and competing priorities, I can sympathize.

But no matter how busy you are, you can still participate by belonging to a trade association for your industry or organization along with business and community groups like your Northern Kentucky Chamber of Commerce. These groups will monitor legislative and regulatory affairs and keep you abreast of things you need to be aware of through their usual

communication processes. And even if you don’t have time to take action on all of the issues they bring to your attention, they will still be advocating on your behalf.

So, what can you do beyond merely voting and belonging to a trade group?

Do you remember the popular segment from the Tonight Show called “Jaywalking”? Are you like one of those citizens on the streets of Los Angeles that would be shown a photo of Joe Biden by Jay Leno and not know who he is? I doubt very many, if any of you, would fall into this category. Indeed, I feel confident that you can all name our President, Vice President, Governor, U.S. Senators and U.S. Representative. But do you know the names of your State Senator and State Representative? What about your County Judge/Executive and County Commissioners? And

your Mayor and City Commissioners? If you don’t, you should. You should know who they are, where they live, what party they represent and what their views are on issues of concern to you. And again, if you don’t have time to research all of this information yourself, then your Chamber or trade association stands ready to help.

So, now you’ve learned who all the people are that represent you at various levels of government. What do you do with this information? Well, after taking the first step of knowing them, take the second step and be sure they know who you are. You are a constituent and you are very important to your elected officials. They want to know what you think so that they know how to represent you with their votes. So, how do you get to the point where they know you? Attend council meetings, legislative hearings or events held by your trade group or Chamber (such as our Government Forums, Where We Stand Reception, Day in Frankfort, etc.). Talk to them while you’re there. Call them. Write letters. Send emails. After doing this for a while, they will know you.

Finally, if you really want to engage in the political process, contribute to a campaign or a Political Action Committee (PAC) like the Northern Kentucky Business PAC. Putting your money where your mouth is gets attention. If you want to know more, contact our Public Affairs Department. We’re ready and eager to keep you informed and help you get involved where it fits your needs and interest. If you’re not the one telling the story of how to create jobs and improve business, who will?

Steve Harper speaking with Governor Steve Beshear at Government Forum in May, 2014.

January /February 2015

NKY Chamber Business Journal

7

ADVOCACY

Where We Stand Public-Private Partnerships Enact legislation to enable the creation of public-private partnerships • • •

Private sector expertise can be injected into public projects $1.6 billion spent annually in public KY construction 34 states already have P3 Colored states represent states with P3

Local Options Sales Tax Provide an amendment to the Kentucky Constitution to allow for a local option sales tax • • •

BOONE $13,023,006

KENTON $ 8,337,702 CAMPBELL $ 5,267,406

1% max sales tax increase Citizens vote on predetermined projects Tax sunsets upon completion 1% sales tax per year in 3 NKY Counties.

TAX CREDIT

Historic Tax Credit Modernize Kentucky’s Historic Preservation Tax Credit • • •

New State Tax Revenue

New Local Tax Revenue

Critical for urban and rural redevelopment Current program lacks predictability and effectiveness Especially important for border communities

Medical Review Panels Establish a medical review panel process • • • • 8

Kentucky is litigation friendly Adds layer of accountability Independent panel of medical experts to review claims Does not limit or delay a patient’s access to court NKYChamber.com

January /February 2015

ADVOCACY

Legislative Priority Agenda

Advocacy is a critical activity for the Northern Kentucky Chamber of Commerce and the 250,000 hardworking taxpayers that we represent. Every day, we work to improve the business climate of Northern Kentucky at the local, state and federal levels.

Innovation Districts

Kentucky ranked first in percentage growth of new business establishments in 2013

Build the Framework to support Innovation Districts across the state • • •

Build on entrepreneurial efforts of the Angel Tax Credit Clustering of talent and alignment of community resources Have state invest in areas that have demonstrated momentum for entrepreneurship and have secured private investment

“A” rating for small business friendliness

Kauffman Foundation

Thumbtack.com

Telecommunications Reform Expand wireless and broadband infrastructure • • •

450,000 Americans switch to wireless/ internet-based phone services monthly Need appropriate infrastructure to develop a 21st century economy Reduce regulation to allow for better broadband and wireless technology investment

Outcomes-Based Funding Adopt an outcomes-based funding model for Kentucky’s public postsecondary education institutions • • •

Establish a fair starting point for funding Include a short list of clear priority performance metrics Support and reward institutions for their performance

30 states currently have or are transitioning to performance based funding for higher education institutions, including 6 out of 7 of Kentucky’s bordering states.

545

Comprehensive Heroin Plan Implement a comprehensive plan to combat all aspects of the heroin epidemic • • • •

January /February 2015

Treatment Prevention Support Protection

567

447 252

2011

2012

2013

2014 YTD*

Heroin Overdoses at St. Elizabeth’s Emergency Departments reported from Covington, Ft. Thomas, Edgewood, Florence and Grant County locations. *YTD through October 2014 9

NKY Chamber Business Journal

NKY Legislative Caucus

ADVOCACY

Kentucky State Senate

Senator Chris McDaniel District 23 Senator Damon Thayer District 17 Senator John Schickel District 11

Senator Paul Hornback District 20

Senator Wil Schroder District 24

Senator Julian Carroll District 7

Meet NKY’s newest State Senator, Wil Schroder Jurisdictions Represented: Campbell, Pendleton, Bracken Spouse: Marci Education Background: University of Kentucky, B.A., Northern Kentucky University, J.D. Profession: Attorney What inspired you to run for public office?

My father was a judge for almost thirty years, and growing up, I witnessed the positive impact he had on our community.

Like my father, I want to help be a solution to the problems facing the district and the Commonwealth and thought this was a great opportunity to do so.

10

What do you hope to accomplish during your first legislative session?

Passing meaningful heroin legislation is a top priority of mine. Also, I would like to work on pension reform and businessfriendly tax reform.

Who do you believe is the greatest leader of all-time and why?

Jesus Christ. Religion aside, I believe Jesus was the greatest example of servant leadership.

What do you think is the greatest invention in your lifetime, and why?

It would have to be the Internet. The Internet has made so many advances in my lifetime and has changed the way we learn, work, and live our everyday lives.

NKYChamber.com

What was the last book you read?

I just finished Seven Men: And the Secret of Their Greatness by Eric Metaxas and recently started Lone Survivor by former Navy SEAL Marcus Luttrell.

What does a perfect weekend in Northern Kentucky look like for you?

Marci and I eating brunch at a local restaurant, playing tennis at the NKU tennis courts, and going to see a movie at Newport on the Levee or Regal in Wilder.

Your favorite…

• Burger: Plain Cheese • Graeter’s Flavor: Butter Pecan • Movie: Saving Private Ryan • Sports Team: University of KY Wildcats • TV Show(s): Arrested Development, The West Wing, Band of Brothers, Mad Men January /February 2015

NKY Legislative Caucus

ADVOCACY

Kentucky House Of Representatives

Representative Diane St. Onge District 63

Representative Adam Koenig District 69

Representative Arnold Simpson District 65 Representative Dennis Keene District 67

Representative Addia Wuchner District 66

H66 H69

H65 H63 H67 H64

H60

H68 Representative Tom Kerr District 64

Representative Sal Santoro District 60

H61 H78

H47 Representative Rick Rand H62 District 47

H70

Representative Joe Fischer District 68

H72 H57 Representative Ryan Quarles District 62

January /February 2015

Representative Brian Linder District 61 NKY Chamber Business Journal

Representative Thomas McKee District 78

11

What You Need to Know About Frankfort Presented by Hannah KLS Reports Important Dates to Remember January 6, 2015 General Assembly convenes for the 2015 Regular Session February 13, 2015 Introduction deadline for new Senate Bills February 17, 2015 Introduction deadline for new House Bills March 24, 2015 Final day that legislators are allowed to meet for the 2015 Regular Session

Odd vs Even Years The General Assembly meets on the first Tuesday after the first Monday of January. Even years consist of a long 60 day session while odd years are a short 30 day session. The Governor can call special sessions anytime during the year.

Makeup of the General Assembly for the 2015 Regular Session

Kentucky Senate

Republicans 26

About Hannah KLS Reports

Kentucky House of Representatives

Democrats 12 Republicans 46

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Democrats 54

From Bill To Law Committee on Committees refers bill to appropriate committee

Bill is introduced

Bills are called for committee vote at the discretion of the chair. A simple majority is require for bills to pass a committee

Bill is given its second reading and is then sent to the Rules Committee

Bill is given its first reading and is then placed on a floor calendar. A bill which passes committee by unanimous vote is eligible to be placed on the Consent Calendar and voted on en masse with other consent eligible bills. A bill not eligible for consent voting is placed on the “Regular Calendar�

If the bill is voted upon on the floor and approved by a Constitutional majority it will go to the opposite chamber to go through the same process

The Rules committee will place the bill on the Orders of the Day for future action on a specific day by the floor. The Rules committee may also send the bill back to the originating Committee if technical changes are required

If the two chambers pass different versions of the bill it will go back to the chamber of origin for concurrence. If the two chambers cannot concur, a conference committee may be appointed to discuss a compromise

If the bill passes both chambers it will be sent to the Governor The Governor may sign the bill, allow the bill to become law without signature or veto the bill.

A constitutional majority is required by each chamber to override a Governor’s veto. If the veto override is approved, the bill becomes a law.

FEATURE

One Voice Can Become Many: How One Woman Set About Making a Difference

By Rena Gibeau, Manager of Creative Services, NKY Chamber How often do you think about Emergency Department issues?

Most of us don’t, until we have a serious health problem requiring immediate intervention. In every hospital Emergency Department (ED), day after day, all the staff are busy handling one crisis after another.

It takes a special person to thrive in this high-pressure, emotionally charged environment.

In 2003, an emergency room nurse at St. Elizabeth Covington was caring for a patient who became emotionally volatile. The patient suddenly rushed her and backed her into the corner, brandishing a knife. Fortunately, other staff came to her aid, and upon hearing the 911 call the Fire Department EMT’s who had recently dropped the patient off returned to lend support. The next day, this nurse called her nursing team leader, saying, “You have got to do something about this!”

Linda Robinson, the nursing team leader who took the call, became determined to do something to address the issue of violence in the workplace. She did not want to see dedicated staff who loved their work, and who wanted to help people, leave the profession due to fears of being victims of workplace violence. But, at that time, Kentucky law did not permit police to make arrests simply on the report of hospital staff. An officer had to actually witness the assault, so many of these vio14

lent acts went unreported and, as a result, the perpetrators were never prosecuted.

Robinson was nothing if not determined. She began implementing a multidisciplinary approach to the issue of ED workplace violence and conducted a staff survey for all ED staff with direct patient contact. They were asked questions regarding their personal experience with verbal and physical abuse in the ED. The results showed overwhelmingly that the staff did not feel safe.

Robinson also created a multidisciplinary task force on violence in the St. Elizabeth Covington ED, with the assistance of the Covington Police Department. ED staff included in the evaluation were registration clerks, radiology techs, social service, lab techs, nursing assistants, security, nurses and doctors. The conclusion showed that, like hospitals nationwide, St. Elizabeth Covington’s ED frequently encountered violent patients.

Covington police began making it a part of their practice to stop in at the ED when they needed to take a break in order to have more police presence in the ED. Robinson learned that there is a community criminal justice theory that embraces the notion that ignoring or tolerating low-level crime creates an environment conducive to more serious crime.

The way the laws were written meant that many assaults were unreported, and NKYChamber.com

studies were showing that as a result, nationally the level of violence in emergency departments was increasing. Not only were staff in danger, but other patients and their families were as well.

She then began working in 2005 with the Emergency Nurses Association (ENA) to develop a Workplace Violence Survey to gather more statistics about the problem nationally. It was sent out to all members of the ENA, and the results were analyzed and presentations prepared.

The deeper Robinson dug into the issue, the more she learned that this was a problem statewide. The reasons why EDs experienced violence were many, including: • Unplanned nature of the ED visit & unpredictability of outcomes cause increased stress levels of patient, families & visitors • Mental Health issues • Domestic- and gang-related situations • Anger related to patient situation/condition • Frustration with long wait times, overcrowding and unfulfilled needs • Availability of drugs and money • Kentucky All Schedule Prescription Electronic Reporting (KASPER) prevents over-prescribing of certain controlled substance prescriptions which many believe causes some addicts to use the ED to try to get prescriptions • Patients under the influence of alcohol January /February 2015

or drugs • 2010 “Too Drunk for Jail” law preventing jailing of those charged with misdemeanors meant more disruptive intoxicated people were taken to the ED After years of gathering data and working on teams addressing the issue, Robinson was at a high school football game, where she saw Kentucky Senator John Schickel. He was a captive audience, and upon hearing her story, he agreed to work with her to introduce Senate Bill 22, which would make it a Class D felony to assault ED staff. She had to convince the Judiciary Committee chair, Senator Tom Jensen, to hear the bill. She contacted every legislator in Frankfort for support.

Initially Robinson was not getting much traction, so she reached out to ED personnel in Northern Kentucky to call and write to request the bill be heard. When that was not getting the job done, she reached out to the ENA to get ED staff statewide to contact legislators, and the bill was heard. However, there was resistance to making such acts a felony level crime, even though attacks on school bus drivers, teachers and paramedics are considered felonies.

Linda Robinson and Senator Schickel were not to be deterred. They went back to the drawing board. The revised bill, Senate Bill 58 (SB58), a probable cause misdemeanor bill, was heard in February 2012 and was passed in the Senate, and in March it was passed by the House of Representatives.

Robinson states that she feels that SB58 is actually a better bill in that it protects all ED personnel, not just certain ones. Probable cause misdemeanor means that the officers do not have to witness the act, but can intervene with sufficient reason based upon known facts to believe a crime has been committed.

Linda Robinson continues to work tirelessly, making presentations and speaking on workplace violence and the strategies developed by St. Elizabeth Healthcare to increase safety, and predict and deter violence in the ED. Many hospitals have adopted similar policies. She was named National Magnet Nurse of the Year in 2012, and was a Cincinnati Business Courier 2013 Health Heroes Finalist.

Robinson said, “We do this work because we love what we do, and we want to help people get the care they need.” And because of the energy and determination of this one woman, Kentucky EDs are safer for staff, patients and families.

January /February 2015

TIMELINE: From A Cry For Help To A Law Definition of workplace violence: The National Institute for Occupational Safety and Health defines workplace violence as an act of aggression directed toward persons at work or on duty ranging from offensive or threatening language to homicide.

2003: Violent Attack - A nurse reached out to Linda for help after a workplace violence incident. That same year Robinson founded and chaired the Workplace Safety Taskforce to conduct a security analysis of St. Elizabeth Emergency Department ED. 2005: Safety Levels of Awareness - St. Elizabeth used the findings of the Taskforce to develop this criteria for ED, which included procedures, strategies and goals to increase safety in all St. Elizabeth ED’s, with ongoing plans to continue addressing needs.

2005-2009: Robinson worked with the Emergency Nurses Association (ENA) Workplace Violence Work Team.

2007: The ENA Study indicated that ED workplace violence is prevalent and severely under-reported. The same ENA study of 3465 ED nurses reported that 50% of respondents reported that they had experienced physical violence (being spit on, hit, pushed, shoved, scratched, slapped or kicked), and 70% had experienced verbal abuse (being yelled or cursed at, intimidated, threatened, harassed with sexual language or innuendo) in the past year.

2009-2010: Emergency Department Workplace Violence Interventional Study at the University of Cincinnati College of Nursing, funded by NIOSH grant. Robinson served as an expert advisor.

2010: Formulated SB22 with Senator John Schickel to address workplace violence.

This effort was supported by the National Emergency Nurses Association, the Kentucky Emergency Nurses Association, The Kentucky College of Emergency Physicians, the Kentucky Hospital Association, The Kentucky Police Chiefs Association, St. Elizabeth Healthcare, The Kentucky Domestic Violence Association and ED nurses across the state.

2011: The ENA Study reported that during the period of January 2010 to January 2011 out of approximately 7,000 emergency nurses 54.5% reported experiencing some form of physical violence and/or verbal abuse over a 7 day period.

2011 (August): SB22 - Robinson testified before the Kentucky Senate Judiciary Committee on behalf of Kentucky emergency department healthcare workers against workplace violence in support of SB22, a felony bill which advocated tougher penalties for acts of workplace violence against healthcare workers.

2012 (February): SB58 - Robinson testified again before the Senate Judiciary Committee with revised SB58, a probable cause misdemeanor bill with a potential $1,000 fine and up to a year in jail for perpetrating an act of assault against an emergency healthcare worker. SB58 passed the Kentucky Senate with a unanimous vote.

2012 (March ): Robinson testified before the Kentucky House of Representatives on behalf of Kentucky Healthcare workers in support of SB58. SB58 passed the Kentucky House of Representatives with a unanimous vote. It is important to note this bill includes protections for all emergency healthcare workers.

2012 (April 11): Governor Steve Beshear signed SB58 into law, effective July 1, 2012.

2012 (June 6): Ceremonial Signing of SB58 by Governor Steve Beshear at St. Elizabeth Healthcare Florence

Photo page 14 - top: Governor Steve Beshear at the ceremonial signing of SB58 at St. Elizabeth Florence. Pictured from left to right in the front row are Mary Rose Bauer of Kentucky Emergency Nurses Association (KENA) and Kentucky Governor Steve Beshear. rom left to right in the back row are David Brewer, MD, FACEP, Sen. John Schickel, St. Elizabeth Healthcare President and Chief Executive Officer John S. Dubis, Ms. Robinson, Richard Bartlett of Kentucky Hospital Association, State Rep. Adam Koenig, State Rep. Sal Santoro and State Rep. Dennis Keene.

NKY Chamber Business Journal

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LEADERSHIP

Chamber Leadership Programs: Government Sessions Give Insider’s View The leadership programs of the Northern Kentucky Chamber feature monthly sessions on topics that are critical to the success of our region. Both Leadership Northern Kentucky (LNK), which engages adults in leadership workshops, and Regional Youth Leadership (RYL), which engages high school juniors, recognize the important of conducting sessions which give insights into how local and state government function.

Regional Youth Leadership Each year the RYL Class participates in the Local Government & Economic Development session of the program. The session strives to provide a better understanding of the process of governance at the local level; develop appreciation of the dynamic & participatory nature of local government and identify the responsibility of local officials. Students have the opportunity to sharpen skills related to listening, advocacy, verbal presentation and consensus building as they participate in a variety of activities throughout the day.

The Local Government & Economic Development Session for the current RYL class takes place on January 20, 2015. Sponsored by Campbell County Fiscal Court, Chick-fil-A Newport and Travel America, students will learn about the work of Vision 2015 and Cincinnati’s Neighborhood Enhancement Program.

There will be activities providing opportunities to learn about the allocation of taxpayer money as well as how our local governments attract organizations to drive economic development.

The highlight of student experience is an economic development bus tour of Over-the-Rhine, Washington Park, Newport on the Levee and The Banks.

Leadership Northern Kentucky (LNK) The February Government Day program session for the 36th LNK class will focus on what makes effective local and state government. This year the Government Day Committee is making a

RYL 2014 - A Student Reflection: The first session of Regional Youth Leadership proved to be very educational and a learning experience. Local Government/ Economic Development Day allowed for us, as members of Regional Youth Leadership, to learn about the region’s history, vision, and community assistance. The first activity, conducted by Ms. Cindy Combs, set the tone for the day—fun and informative.

The Cincinnati-Middletown Metropolitan area has more than

RYL 2014 Class engaged in session activities 16

LNK 2014 Class at Governor’s Mansion in Frankfort

specific effort to recognize the ever-changing landscape of our local governments and how the class, as business and community leaders, can participate in the government function and foster responsible and effective local governing.

During the session, the class will learn directly from our local government leaders about the fundamentals of how small governments operate, including how local governmental bodies such as school boards, fiscal courts and local planning commissions fit into the statewide governance system in Kentucky. The objective is to pull the curtains back and give an insider’s view into how local governments operate and what challenges governments face to providing the essential services that help create a safe and healthy community.

After learning about how our local governments work, the format will shift to an open discussion model where participants are encouraged to debate the ways that government can be more effective and efficient moving forward. For example, how can technology increase the efficiency of service delivery and what is the feasibility of a resource sharing model among NKY’s cities and counties. The idea is to engage our community leaders in a discussion and consider alternative models for success.

This discussion will include first-hand knowledge from leaders of nearby local governments about alternative models that have been successful.

The class will be asked to continue a thoughtful debate after the LNK program has finished and encouraged to participate in the efforts of their local government. meets the eye. Community leaders, such as Kara Clark Williams and Mary Stagaman shared the ideas behind Vision 2015 and Agenda 360. These two programs stressed things such as diversity, education, economic competitiveness, and many other aspects. The Neighborhood Enhancement Program facilitators then discussed established programs to help developing neighborhoods and how we, as teenagers, can get involved. Other activities also ensued, such as creating city budgets and marketing property.

Local Government/Economic Development Day ended with Mr. Dan Hurley leading a tour through the Greater Cincinnati Area. Within this bus tour, Mr. Hurley taught a great deal about the region that awed me. I would have never known that the fountain in Fountain Square has faced three different directions since it was first installed or that each underground parking spot on the Banks costs $25,000 to build. Not only did we learn from Mr. Hurley speaking, but we also were able to drive through Over the Rhine, past Findley Market, and by the Ascent Building.

Overall, I learned a great deal and could not be more thankful to all who made this session possible.

By Madeline McGraw, Villa Madonna Academy

NKYChamber.com

January/February 2014

RESOURCES

Find Small Business Services Through the Office of the Secretary of State

By Alison Lundergan Grimes, Kentucky Secretary of State

Are you doing business in Kentucky, or planning to start a business?

Find answers to common questions from small business owners and entrepreneurs, such as: • Where do I register my new business?

• Where can I find occupational license forms?

• What is the Commonwealth Business Identification Number? Do I need one?

Most entities doing business in Kentucky are required to register with the Secretary of State when they begin operating, but many business owners don’t know about or take advantage of all the resources the Kentucky Secretary of State has for existing businesses. Whether you want to simply streamline your interactions with government agencies or expand your business, the Secretary of State’s website, www.sos.ky.gov, and Business One Stop Portal, www.onestop.ky.gov, can help.

The Secretary of State’s Business One Stop Portal is best known as a convenient point of entry for starting a new business, reducing the time it takes to register a new business by up to 75 percent. But the Portal also offers existing business entities ways to increase efficiency and resources to help them grow (see information box on this page).

Each taxing jurisdiction in Kentucky prescribes its own forms for businesses to complete in paying occupational license taxes.

Under a 2012 law pursued by Secretary of State Alison Lundergan Grimes, occupational license tax forms for each Kentucky jurisdiction that imposes such a tax are now available on the office’s website and through the Portal. The website also includes ordinances and instructions that accompany the forms.

The Secretary of State’s office is also implementing a new law creating a unique Commonwealth Business Identification number (“CBI”) for use across state agencies. All current identifiers, such as tax numbers and business identification numbers, will remain in place, but the CBI can be used as a master identifier that will help businesses track their interactions with state agencies and facilitate data sharing. Existing businesses can expect to receive their CBIs in the first half of 2015.

Secretary Grimes remains committed to expanding the Portal and giving the green light to the small businesses that keep Kentucky’s economy going and growing. Be sure to follow the Secretary of State’s office on Twitter and like it on Facebook to keep abreast of the latest developments.

January/February 2014

Need to know where to start?

The Business One Stop Portal, www.onestop.ky.gov, is your entry point for new business information, ordinances, instructions, and occupational license forms.

The Portal also helps business comply with their obligations by providing information about applicable statutes and regulations, federal and state taxes, insurance, permits, and employee management. And for business owners in need of counseling, training, or mentoring, the Portal includes a collection of organizations that offer support free of charge.

If your business is ready to increase its customer base or services, the Portal is a good starting point. The Portal includes tools to help decide how to finance your expansion, where to locate your business or offer your products, and how to find and train employees. If you are interested in issuing stock or seeking additional business partners, the Portal has guidance for planning your next move.

NKY Chamber Business Journal

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GUEST ARTICLE

Toyota’s North American Parts Center Kentucky: Inside and Out

By Jeri Noll, Team Leader - Receiving, Toyota North American Parts Center Kentucky

Toyota’s North American Parts Center Kentucky (NAPCK) has been a part of Northern Kentucky’s economy for almost 15 years. The building currently employs 457 associates with a first and second shift operation and ships 362,246 car parts daily to over 20 distribution centers around the world. The facility is also home to Procurement, Packaging, and Supplier Development staffs who work closely with North American Suppliers.

The philosophy at NAPCK is to provide customers with the right parts at the right time in the right place at the lowest cost.

The 843,000 square-foot building, one of Toyota’s largest parts centers in the world, continues to positively impact its employees, community, and loyal Toyota, Scion, and Lexus owners.

NAPCK promotes an environment and culture for its employees focused on safety and quality. Champions in each specialized area, through continuous improvement, or kaizen, are able to enhance safety, quality, and productivity. Goals are achieved through team work.

Brian Moreland, NAPCK’s National Manager, strives to develop and maintain an engaged workforce. He recently organized a team-building event for the staff.

Activities included a mechanical bull, a

rock-climbing wall, basketball, volleyball, music, and a variety of foods. The best part—the staff enjoyed the experience the last two hours of the workday. This event is just one of many perks that promotes a “family” atmosphere and a feeling of community.

Toyota employees are encouraged to make it a priority to get involved in the community outside of Toyota. The NAPCK family has organized five community outreach programs: Toyota Veterans Association (TVA), African American Collaborative (AAC), ToyotAbility, TORQUE, and TERRA (TANG). Three of these groups are recent additions and are eager to get involved. ToyotAbility will provide support to members of our community with disabilities, TORQUE will focus on the personal and professional development of women at Toyota and in the community, and TERRA will lead the way to promote environmental awareness around the neighborhood.

The TVA and AAC programs are NAPCK’s more established groups. The TVA, with its 78 active members and 33 veterans, is a business partnering group that advocates support for veterans and active military servicemen and women.

Some of their activities include a veteran’s

The 843,000 squarefoot building, one of Toyota’s largest parts centers in the world, continues to positively impact its employees, community, and loyal Toyota, Scion, and Lexus owners.

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NKYChamber.com

picnic, special dinners, holiday parades, and Toys for Tots contributions. Their collaboration with other veteran’s support organizations brings the Northern Kentucky community together to make a difference in the lives of our military vets.

NAPCK’s other established group, the AAC, was developed to inspire and advance the personal and professional lives of African Americans within Toyota.

They currently have 58 active members and are involved with organizations like the Ronald McDonald House, Crayons to Computers, Black Family Reunion Parade, and Adopt a Family.

Burlington Elementary School On Saturday, October 4th, 19 Toyota Associates and family members participated, along with 32 Burlington Students and parents, to transform Burlington’s under-utilized courtyard into an amazing ‘Outdoor Learning Center’. The team built three Eagle Learning Nests out of 60 upcycled pallets, made three sitting platforms, created an outdoor weather station, spread five scoops of mulch, planted 25 mums and over 100 bulbs, upcycled bicycle rims into garden art and installed three sun shade sails. The school and NAPCK also collected over 800lbs of plastic caps which were upcycled into two park benches. All this hard work was done in eight hard hours to create the new outdoor learning center. The STEM class’s first project utilizing the space is collaborating with NASA to collect data on weather conditions when the NASA satellite is crossing over that space. The new weather station will help the students collect this information.

Goodridge Project: In fall of 2013, Goodridge partnered up with Toyota’s Part Center in Hebron to create a STEM garden on the schools property. Students of the fourth grade class drew up their renditions of what they felt a garden should look like based January /February 2015

GUEST ARTICLE

Photo on left shows Burlington Elementary’s under-utilized courtyard before and after Toyota Associates & family members, along with Burlington STEM students and parents transformed it into an “Outdoor Learning Center.” on the measurements and what was already in the garden. The plans were shared with a team of Toyota associates who made the students plans come alive.

Teams of Goodridge teachers, families and students, along with many Toyota volunteers came together to repair the garden. They created a paver path through the garden, gates for the entrance and exit of the garden, upcycled tires for planters, installed bird feeders, put down mulch and edging, created garden stones, planted bulbs, created raised beds for future use, and cleaned up the garden in entirety. In the spring, Toyota volunteers came back and finished some of the proj-

Goodridge teachers, families and students, along with Toyota volunteers, transformed a neglected garden space into a STEM garden.

ects that were started in the fall, but did not finish, purchased plants and shrubs for the school, and helped clean up the beds. At the same time, the UK extension office was contacted and the fourth grade team met with members from the office and they came up with ideas on how to create raised vegetable gardens so that the school could start using it for our backpack buddies. The main goal, in the end, is to create a working garden so that families in need could benefit from the food the students grow.

NAPCK is proud of how many of its employees participate in these outreach groups that generously affect our com-

munity. They want Northern Kentucky to know that the inside of the building is not just filled with an inventory of car parts.

Their workplace houses a family that realizes there is a world full of loyal Toyota car owners that they service and they also work in a community that appreciates their involvement.

Because NAPCK is committed to its employees, community, and loyal Toyota car owners, they planned a mission. The North American Parts Center Kentucky will be Toyota’s premier parts and accessory procurement and distribution operation in the U.S., North America, and internationally by 2016.

The best way to predict the future is to

CREATE IT.

– Peter Drucker

Frost Brown Todd proudly supports the Northern Kentucky Chamber of Commerce and their dedication to fueling the future growth of the region. Our firm is committed to providing solutions that are in-line with the innovative and progressive culture of today’s businesses.

Wm. T. (Bill) Robinson III Member-in-Charge 7310 Turfway Road, Suite 210 Florence, KY 41042 T 859.817.5900 | F 859.283.5902

January /February 2015

frostbrowntodd.com Indiana | Kentucky | Ohio | Tennessee | Virginia | West Virginia THIS IS AN ADVERTISEMENT. ©2014 Frost Brown Todd LLC. All rights reserved.

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NKY Chamber Business Journal

19

BUSINESS

RECOGNIZING 2014 DESIGNEES Emerging 30 is comprised of local businesses making a significant economic impact on the community based on annual revenue growth. Winners receive public acknowledgement of their achievements and are encouraged to offer their guidance and advice to help other small businesses grow during special networking and training opportunities tailored specifically to Emerging 30 designees.

This year the NKY Chamber is proud to welcome Altus Wealth Management as an Emerging 30 designee. Founded in April of 2010, co-founders and managing partners Steve O’Connor, Andrew Hermes and Bill Doepker work out of their Ft. Mitchell office. Their mission statement says it all when it comes to their approach to business: “To be our clients trusted advisor on all financial matters.” What makes Altus unique as a wealth manager is their ability to act as both a financial planner (all partners have earned the CFP® designation) and an investment advisor.

Success is achieved by facing big challenges and learning from experience.

According to Steve O’Connor, the key to their success has been “our willingness to invest our time and effort in developing deep relationships with our clients and business partners.” When asked what advice Steve had, he simply stated “humble yourself, and ask other successful business owners for guidance.” While this is straight forward, it holds generations’ worth of knowledge. Steve and the Altus team admire fellow entrepreneurs that are willing to dream big, invest their own capital and take risks. Altus values the positive exposure they received from friends, clients and business partners through the Emerging 30 designation.

Submitted by: Brandon Hubbard, Nexigen Communications

Greater Comfort Heating & Air Conditioning, headquartered in Newport, KY, is owned and operated by Dan Lickert – President. The company, founded in 2005, focuses on providing great service by doing the right thing and offering a fair value while they do it.

Dan’s most important business lesson is to be careful of the lure. It is important to not go after bigger fish than you can handle. In following this, Dan’s business has been able to grow rapidly but with clients/jobs they could handle at each point in time. Dan also believes in the importance of treating people right.

Greater Comfort’s biggest challenge has been continuing to find the right talent to allow their continued growth and also ensuring the business could retain their great people. Dan is a big believer in investing in his people through ongoing training & development.

For those starting a business, Dan encourages them to not take shortcuts or the easy route. Dan believes it is always better to take a longer-term approach and do what’s right, even though it may be harder.

When asked whom he most admires, Dan chose Bob Armstrong, Jr. Bob was a great listener and mentor. The positive attitude, compassion and wisdom he possessed had an impact on Dan and helped him become who he is today.

Submitted by: Chris Allen, The Business Spotlight, Inc.

Emerging 30 Award eligibility requirements include being a current NKY Chamber member or a company headquartered in Boone, Campbell or Kenton counties, privately held, in operation for at least four full years, revenues exceeding $250,000 and an average annual revenue growth of 15% or more over the past three years.

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NKYChamber.com

Perfectware Solutions, headquartered in Park Hills, KY, is owned and operated

by Megan Heil – President. The company, founded in 2010, focuses on providing service software designed to help their clients (service companies) run their businesses smarter and more profitably.

Perfectware is a virtual company where all employees work remotely across the country. Megan’s most important business lesson is to keep everything in balance and create a fun, relaxed work environment. The result is happy employees and a successful business.

Perfectware’s biggest challenge is building brand awareness and managing their staggering growth. Earning awards like Emerging 30 helps provide brand awareness throughout the community and is highly valued by all in the company.

For those starting their own business, Megan’s advice is to first determine the ultimate goal of the company: “How big do you want this to get and what’s the sweet spot for you?” Plan for that level of growth and continually monitor for warning signs along the way. The old saying, “You work to live, not live to work” should be your guide. If you find the latter occurring, it’s time to see what needs to be done to get it back into balance.

Megan credits her business acumen in large part to her father, Charles Brown, who instilled in her the concept that a company’s strength comes from its employees and it is the responsibility of the leader to empower their success.

Submitted by: Chris Allen, The Business Spotlight, Inc. January /February 2015

BUSINESS

At the age of 15, Dave Talbert, majority owner of Plumb Tite, had begun his plumbing career apprenticing with his father’s general contracting business. His father is the person who taught Dave the value hard work, learning from past mistakes and who he admires most in business.

In 2002, when Plumb Tite opened, in Erlanger, becoming an Emerging 30 (E30) designee was not a priority or goal. However, as their mission states, Plumb Tite strives “to provide each and every customer with a truly exceptional plumbing experience… by delivering the highest quality products, services and customer relations…at affordable and fair prices.” The company organically became a leader in its industry, region, and unquestionably qualified for the 2014 Emerging 30 designation as a by-product of that mission.

The application process reminded and validated for Dave, Bruce Barnium, his business partner, and their company’s twenty-three employees of the great accomplishments and obstacles they overcame together throughout the past decade. Dave said one of Plumb Tite’s biggest challenges was “learning to grow and adapt to the changing economic challenges that have occurred throughout the last seven years,” and ensuring that their growth is sustained by staying true to their mission.

Dave believes that although starting and operating a new business presents many challenges, building a business, truly embodies ones personal and professional strengths, and is a most exciting and rewarding experience.

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NKY Chamber Business Journal

21

WOMEN’S INITIATIVE SPOTLIGHT

Getting to Know Nancy Grayson Nancy Grayson, Director of Strategic Initiatives, Northern Kentucky Education Council Welcome back from Harvard, Nancy.

What did you miss most about being away from Greater Cincinnati for three years?

It’s wonderful to be back home! Although we loved every minute of living in Greater Boston and tried to experience all that we could in three years, we missed our family and friends back in Northern Kentucky/Cincinnati the most. I missed the casual encounters with friends whenever I was out running errands or having a meeting over a cup of coffee.

It didn’t take long upon your return to go back working for the Educational Council. You have a law degree. Why not practice law?

The interesting part about having a law degree is that you can use your knowledge and skills in practically any profession. I personally need to feel connected to my work and to believe that at the end of any given day, I am making a difference in the lives of others. My current position at the NKY Education Council allows me to do just that, and I can use my legal knowledge and other talents to help students achieve personal success.

What’s next for your career?

What a fantastic question! I love my current job, and I believe I will continue to work with education and child advocacy.

Through my work experiences and community involvement, I have learned that I enjoy developing policy and building coalitions; I hope that wherever my professional path leads me, I continue working in those fields.

You have been highly visible as the wife of the Secretary of State, political candidate and now President of the Northern Kentucky Chamber of Commerce. Do you ever feel pushed to the background? When or if you do, how do you cope?

I can honestly say that I have never felt pushed to the background because Trey has always been extremely supportive of 22

who I am as an individual. I also choose to not take it personally when others want to spend time with him talking about issues that don’t necessarily relate to me. That being said, the role of spouse of a public figure can pose its own challenges, which is why I am very grateful for my family and close friends. I find that it’s important to know whom you can trust and who can support you. Our church community is also encouraging, which is meaningful to me because of my faith.

Your daughters are also in the spotlight often. What advice do you give them regarding their public persona?

I am so proud of Alex and Kate. They have grown up beautifully through political races, a move halfway across the country, and being placed in a wide variety of circumstances. Although we protected them from any negative public commentary when they were young, they are now old enough to search the Internet on their own and learn what has been said about our family. Trey and I have had many conversations with them about social media and the Internet, as well as about remaining kind and respectful to others in general. I don’t think we are unique as a family in having these conversations, as technology has made it easy for people to use information to insult or harm others. We remind them as often as possible that having integrity and compassion will serve them well now and in the future.

You were on some boards before you left for Harvard. Will you join some boards now that you’re back?

I have been fortunate to serve on a number of boards and commissions, including when we were in Boston. It’s my

nature to get involved in the community where I live! I did try to simplify somewhat while we were away, and now that we are back, I will definitely become involved in the community again… although I am trying to do so at a pace that makes sense for our family. Like many other women, it takes time to find a good balance between work, community service and family life.

Where do you go for advice?

I am lucky that my best friend is my husband, and I can speak frankly to him about what is on my mind. I also am fortunate that I am close with my parents, and have a wonderful relationship with my parents-in-law and sister-in-law. And what would we do without our girlfriends?

Those who know me best appreciate that I need honesty, but often served with a side of humor.

Which women do you most admire and why?

I am in complete awe of the achievements of Eleanor Roosevelt. She not only served as the First Lady for her husband’s four terms as US President (which is impressive in itself), but she was a staunch advocate for women’s rights, civil rights

I am passionate about advocating for education and children’s rights, which I am able to pursue with my current job.

I am also passionate about the preservation of the natural heritage and history of Kentucky.

NKYChamber.com

January /February 2015

and later, human rights. She spoke her own mind and passionately fought for her beliefs.

Similarly, I think one of the most inspiring women today is Malala Yousafzai, who recently received the 2014 Nobel Peace Prize for her work to end the suppression of children and for the right of all children to receive an education. Her physical and mental strength in overcoming the many obstacles she faced, including being shot for her activism, motivates me to consider what more I can do to help make a difference.

What are your passions?

I am passionate about advocating for education and children’s rights, which I am able to pursue with my current job. I am also passionate about the preservation of the natural heritage and history of Kentucky. One of the reasons I wanted to return to Northern Kentucky was to allow our daughters the opportunity to experience everything that our Commonwealth has to offer, and to appreciate the home of their ancestors as seventh generation Kentuckians.

How do you spend your free time?

These days, I am a chauffeur for the girls while I drive them to their many extracurricular activities. When I am off the clock as their driver, Trey and I have been visiting all of the wonderful new places in the region that sprang up while we were away. Fortunately, I have a lot of friends who are willing to share their opinions on the best restaurants and events in the area. It’s also been fun to cheer on the Cincinnati Reds, the Cincinnati Bengals and the University of Kentucky Wildcats without having to explain our loyalties to our friends in New England.

Women's Initiative Annual Breakfast Presented by PNC Bank January 28, 2015 at the Northern Kentucky Convention Center Featuring Keynote Speaker:

Linda Rottenberg, author of Crazy is a Compliment Named one of “America’s Best Leaders”

by US News & World Report and one of 100 “innovators for the 21st century”

by Time For information and reservations go to http://bit.ly/WI-AnnualBreakfast2015

I’m a philosopher

I’ve been doing some thinking, and I deduct that my future is bright. Since graduating from high school I spend my time developing my computer and technology skills. Thanks to Redwood’s Life Skills program, I’ve got options.

EXPLORE: WhereAbilitiesGrow.com

What’s one thing that most people don’t know about you?

I have an addiction to food gadgets. I love our ice cream maker, my espresso machine and my vegetable spiralizer. I’m hoping to get a sous vide machine and also a pasta attachment for my stand mixer for Christmas. Let’s hope Trey reads this interview.

Women’s Initiative Profiles are coordinated

by Laura Kroeger, Vice President, Gateway Community and Technical College and Immediate Past Chair of the Women’s Initiative January /February 2015

71 Orphanage Road

NKY Chamber Business Journal

Ft. Mitchell, Kentucky 41017 859-331-0880 www.redwoodnky.org

23

AROUND THE CHAMBER

Chamber Snapshots

Rhonda Whitaker represents Impact NKY and the Northern Kentucky Chamber of Commerce at a recent U.S. Chamber conference in Washington, D.C. The conference titled Managing the Talent Pipeline: A New Approach to Closing the Skills Gap featured Rhonda on the Regions Taking Action panel.

Former Lt. Governor Jerry Abramson spent his last day in Kentucky before assuming a new role at the White House with LNK Class 2015. He is shown here with LNK Program Director Leisa Mulcahy and LNK Class 2015 Vice-Chair Amy Quinn.

In November, Governor Steve Beshear announced that three counties in the Northern Kentucky region including Boone, Campbell and Kenton counties received certification as Kentucky Work Ready Communities. The Chamber acted as a convening partner for this regional accomplishment, working alongside numerous workforce partners and reps from each county’s fiscal court. Northern Kentucky is the first area of the state that has earned this recognition through a regional approach. The certification program from the Kentucky Workforce Investment Board (KWIB) and the Kentucky Education and Workforce Development Cabinet assures employers that a local workforce has the talent and skills necessary to staff existing jobs and to master the innovative technologies new jobs will require.

Rep. Brian Linder thanking those in attendance.

Brad McLean (AT&T Kentucky) and Kim Moser (AMA Alliance).

Caucus Chair Rep. Koenig addresses business community at Where We Stand 2015.

Speakers and Caucus members at Where We Stand 2015.

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Over 100 community leaders in attendance at Where We Stand 2015.

NKYChamber.com

January /February 2015

Member Milestones Senior Services of NKY receives $7,500 grant The Scripps Howard Foundation has granted of $7,500 to Senior Services of Northern Kentucky (SSNK) to support the Emergency Meals program for older adults in need.

SSNK, the social service agency that serves seniors in the 8 counties of Northern Kentucky, provides short-term home meal service for NKY seniors who need immediate assistance to meet their nutritional needs. The seniors may be returning from the hospital or rehabilitation and unable to prepare food, or on the waiting list to join the federally funded Meals on Wheels program and cannot afford to feed themselves.

SSNK Receives $8,000 Grant The Marge & Charles J. Schott Foundation has awarded an $8,000 grant to Senior Services of Northern Kentucky, to support the agency’s four core services of Nutrition, Transportation, Senior Activity Centers, and Outreach.

The Foundation, established in 1966 by former Reds owner Marge Schott and her husband, has a long history of supporting social services in Greater Cincinnati. The grant to SSNK will help the agency as it expands its programs to help seniors in NKY maintain their dignity and independence.

Jolly Plumbing Moves Location and Names New CEO Jolly Plumbing has moved to a new location in Wilder, Kentucky. The new facility is triple the size of the company’s former location.

May, 2014 marked the official retirement of Barry Jolly, the owner and founder of Jolly Plumbing. His son, Brady Jolly, has taken over management responsibilities since. Brady is a recent graduate of Northern Kentucky University, with a degree in Business Entrepreneurship. His January /February 2015

MEMBER MILESTONES

Promotions, Appointments, New Jobs & Awards Submit your Milestones by email to rgibeau@nkychamber.com. Posts are limited to about 250 characters. Photos should be 300 dpi and of good quality. Submissions may be edited.

academic success, alongside his personable character, has been instrumental in the new design, location, and energy of the company.

Military Times Lists Gateway Among Top Ten ‘Best for Vets’ Colleges Gateway Community and Technical College is among the top 10 career and technical colleges in the nation named ‘Best for Vets’ by Military Times. The ranking focuses on benefits coverage, support services and an in-depth analysis of a college’s efforts to provide veterans with an environment for success.

This is the second consecutive year that Gateway has been listed as a ‘Best for Vets’ college and is the only Kentucky community college to make the list.

Jack Gatlin Named President Elect of NKY Bar Association Freund, Freeze & Arnold is pleased to announce that Jack S. Gatlin has been elected President Elect of the Northern Kentucky Bar Association.

Gatlin concentrates his practice in small business law and complex litigation. Additionally, he has significant experience in strategic business planning and consulting as well as dispute resolutions.

As a small business attorney, he serves as general counsel to many small and midsized corporations and has extensive experience counseling owners, executives, and officers in all areas of their business, including corporate formation, mergers and acquisitions, dissolution, succession planning, contract formation, government regulation, employment decisions, and property ownership and management.

As a complex litigator and trial attorney, Gatlin has experience litigating matters on behalf of businesses, banks and individuals. He has been lead attorney in numerous matters and covering a wide variety of issues.

Health Department Receives Grant to Preserve Local Records Governor Steve Beshear announced that the Northern Kentucky IndepenNKY Chamber Business Journal

dent District Health Department has received a grant totaling $9,784 from the Kentucky Department for Libraries and Archives (KDLA) to preserve and manage local government records. KDLA is an agency of the Education and Workforce Development Cabinet.

Thirty-eight grants have been awarded for a total of $562,463 from fiscal year 2015 Local Records Grant Program funds.

The Northern Kentucky Health Department will use the grant funds for back file conversions of master personnel files.

Life Learning Center Receives Kentucky Innovative Nonprofit Award Life Learning Center received the 2014 Innovative Nonprofit Award from the Kentucky Nonprofit Network. The award was presented October 29 during the 12th annual Kentucky Nonprofit Leadership Forum luncheon at the Lexington Convention Center.

Life Learning Center delivers a holistic, integrated continuum of education and care to help at-risk individuals step up to their highest potential. The Center was selected for its Foundations for a Better Life™ program curriculum.

The Innovative Nonprofit Award was created by the Kentucky Nonprofit Network to recognize a nonprofit organization in the Commonwealth implementing inventive, nontraditional programs that effectively meet community needs.

Life Learning Center Names New President Life Learning Center announced today that Karen Ellis is joining the organization as President. Ms. Ellis began her duties November 10.

As President, Ms. Ellis is responsible for the overall management of the organization, while ensuring that its mission is carried out consistent with the agency’s 25

MEMBER MILESTONES policies, procedures, and Board directives. She will also lead the organization as it enters a major phase of expansion – of services, space, program candidates and members, employees, volunteers, community partners and donors. Ms. Ellis will be the face of the organization in the community with funders, employers, the media, and other key partners.

Denise Govan, will shift her role from Executive Director to Managing Director of Life Learning Center. As Managing Director, she will focus her expertise and experience on program growth and delivery.

UpTech Hires Entrepreneur-in Residence UpTech, Northern Kentucky’s business accelerator specializing in supporting informatics startups, today announced that it has hired an entrepreneur-in-residence (EiR) to support its third class of startup companies, UpTech III. The position will complement UpTech’s existing pool of professional support network partners in the accounting, banking, legal, and marketing fields, as well as its cadre of mentors who are partnered with accepted startups.

JB Woodruff, who founded his business, JB Woodruff Design in 2009, will serve as UpTech’s first entrepreneur-inresidence. He will work at UpTech’s offices in Covington, and his role will included helping the accelerator’s startups define and manage company milestones, auditing their progress in the program, providing lean startup education, and advising company founders as needed.

Woodruff began his role as UpTech’s entrepreneur-in-residence in mid-October 2014 and will continue in this capacity for the duration of UpTech III, which ends in February 2015.

OMEGA Processing Solutions Debuts Tablet-Based POS Solution OMEGA Processing Solutions proudly announces the launch of its line of tablet-based point-of-sale systems UP TAB Restaurant and UP TAB Salon. Designed specifically for the salon/spa and restaurant markets, these systems provide an economical POS solution powered by the latest tablet technology, intuitive software and cloud-server management ca26

pabilities.

“Tablet POS Systems definitely bring a ‘wow’ factor to the customer experience. Consumers are intrigued and impressed with the technology,” says Scott Anderson, OMEGA Processing Solutions CEO. “We’re very excited to offer these cutting-edge sales and business management tools to our merchants.”

SS&G and SS&G Parkland will be joining BDO USA The more than 375 professionals of SS&G and SS&G Parkland will be joining BDO USA effective January 1, 2015, subject to customary closing conditions.

SS&G is excited to be joining BDO, one of the nation’s leading accounting, tax, and consulting firms serving clients through 53 offices and more than 400 independent alliance firm locations.

The decision to join BDO comes from a position of strength. All of SS&G’s offices and employees will remain so you will be working with the same people at the same locations in the same manner you always have.

David Sundermann Named General Manager of Cincinnati Airport Marriott Winegardner & Hammons, Inc. (WHI) is pleased to announce that David Sundermann has been named general manager of Cincinnati Airport Marriott in Hebron, Ky. In his new role, Sundermann will oversee sales and daily operations of the hotel.

“I’m honored to have the opportunity to lead a great group of associates and professionals,” Sundermann says.

Prior to this assignment, Sundermann served as general manager at DoubleTree Suites by Hilton Hotel Cincinnati-Blue Ash. He also held assistant general manager positions at Cincinnati Riverfront Holiday Inn, Cincinnati Airport Holiday Inn and Cincinnati Marriott North.

Thomas H. Logan Joins CT Consultants CT Consultants, Inc. is pleased to announce the addition of Thomas H. Logan P.E. to its staff. Mr. Logan joins CT Consultants as a Project Manager in our Southwest Ohio District office. His responsibilities will include staff management, project development and technical support. In addition, he will assist clients with develNKYChamber.com

oping and managing projects to address a wide variety of infrastructure needs. Mr. Logan has 9 years of experience as City Engineer/Director of Public Improvements in Covington, Kentucky where he was responsible for the management of municipal and public works engineering departments. Tom was instrumental in developing Covington’s first multi-year capital improvement budget in 2006 that identified nearly $30 million in unfunded capital improvement needs and set the course for future capital planning initiatives. Tom was nationally recognized for successfully leading Covington’s efforts to become the first City in the United States to achieve levee certification status from FEMA in May of 2009.

Cru Cutters Featured in Magazine This November Cru Cutters and Owner/CEO, Chris Cook, are featured in Lawn & Landscaping magazine. This is the leading business trade magazine in the industry. The article was written by Brooke Bates and takes a look at the success and growth of this small business over the first nine years.

Freund, Freeze & Arnold Attorneys Honored Freund, Freeze & Arnold, A Legal Professional Association, a regional law firm, with offices in Dayton, Cincinnati, Columbus, Ohio and NKY is pleased to announce that three of their attorneys have been named to the Kentucky Super Lawyers lists.

Lucinda (Cindy) Shirooni has been named a 2015 Kentucky Super Lawyer.

She handles personal injury cases in Ohio and Kentucky and has participated in many jury trials, mediations, and settlements arising out of automobile collisions, premises liability, products liability and medical negligence. She also practices domestic relations law in both Ohio and Kentucky. Since 2009, Shirooni has been a certified mediator, mediating personal injury and domestic relations cases.

Jack S. Gatlin has been named as a 2015 Kentucky Rising Stars for the third consecutive year. He concentrates his practice in small business law and complex litigation including insurance bad faith, personal injury, construction law, and medical malpractice. Additionally, he has significant experience in strategic business planning and consulting as well as dispute resolutions.

Timothy B. Spille has also been named a 2015 Kentucky Rising Stars. Spille is a January /February 2015

litigation, insurance coverage and small business lawyer. An experienced coverage lawyer, he prosecutes and defends claims involving the insurance carriers’ duty to provide a defense and indemnification under homeowner’s, farmowner’s and commercial general liability policies of insurance. He regularly defends bodily injury and property damage claims arising from car accidents, trucking accidents, slip and fall incidents and premises liability matters. Spille also defends lawsuits involving defamation, construction defect and damage, breach of contract and warranty clams.

Super Lawyers is a rating service of outstanding lawyers from more than 70 practice areas who have attained a highdegree of peer recognition and professional achievement. Each year, no more than five percent of the lawyers in Kentucky are selected by the research team at Super lawyers to receive this honor.

SSNK adds new managers, staff in reorganization Senior Services of Northern Kentucky has added four new managers as it reorganizes to better serve seniors in the eight counties of Northern Kentucky.

Director of Logistics Andrew Stelter will head

MEMBER MILESTONES the new Logistics department, which will supervise the agency’s logistic requirements including customer service, drivers, scheduling and routing. Stelter comes to SSNK from the Southwest Ohio Regional Transit Authority, where he served as an analyst and supervisor.

Paul DiMuzio is the new Logistics Supervisor.

He will coordinate transportation and food delivery services, including the drivers and vehicles.

DiMuzio is a U.S. Navy veteran and formerly worked for Xavier University, the U.S. Playing Card Co., and Cognis Corporation. He also has extensive volunteer experience with local charities and non-profits.

Ann H. Boyer is the new Manager of Volunteer Services. Ann previously served as Director of Development at Gateway Rehabilitation Hospital for 10 years. She also held positions as Marketing Director at Atria Highland Crossing in Covington, and Director of Physician Referral Services for the St. Elizabeth hospitals.

She managed volunteers at St. Elizabeth Healthcare.

Mandy York is the new Manager of Transportation and Food Services. She will supervise operation of the departments, including contracts, regulations and data collection. She will ensure excellent customer service to SSNK clients.

In addition, three top managers at the agency have been promoted. Mike Dutle has been named Client Services Director, Mariann Dunn is now Human Resources Director and Tom Rawe is Finance Director.

Also recently hired is Accounting Associate Christy Haley. She has many years of experience in bookkeeping, accounting and administration for several NKY companies.

She lives in Crittenden with her family.

Submit your Milestones by email to rgibeau@ nkychamber.com. Posts are limited to about 250 characters. Photos should be 300 dpi and of good quality. We reserve the right to edit submissions.

Need a place to meet?

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Conventions to conferences, trade shows to high-tech training, sporting events to retreats and reunions, Northern Kentucky has the venue to make your next gathering an outstanding success. So why look anywhere else? Let us hook you up with the Midwest’s most exceptional meeting experience. meetNKY.com

hello January /February 2015

NKY Chamber Business Journal

27

UPCOMING EVENTS

Now Accepting Nominations for the Next Generation of Leader Awards,

JANUARY 1/8

Employer Solutions: HR Legal & Executive Series with Cors & Bassett

1/8

Regional Youth Leadership Fundraiser - West Side Story

1/13

Eggs ‘N Issues: General Assembly Preview

1/14

Employer Solutions: HR Webinar Series - Preventing Discrimination and Harassment

1/23

Member Event: Your Chamber is a Gold Mine: Successful Referral and Personal Marketing Strategies

1/26

Women’s Initiative CONNECT Happy Hour at The Metropolitan Club

1/28

Women’s Initiative Annual Breakfast

LEGACY, the premier organization for young professionals in the Greater Cincinnati/Northern Kentucky area, is now accepting nominations and applications for the sixth annual Next Generation Leader Awards (NGLA).

FEBRUARY 2/4

Getting the Most From Your Chamber Membership

2/4

Business After Hours at Buca di Beppo

2/10

Eggs ‘N Issues: NKU’s Health Innovations Center

2/11

Employer Solutions: HR Webinar Series - Complying with FMLA

2/20

A Chance to Meet: General Cable & The Commonwealth of Kentucky

2/24

Smart Owners Series: The Owner’s Job - Your Checklist for Performance

MARCH 3/3

Smart Owners Series: Financial Statements—What the Numbers are Telling You

3/10

Smart Owners Series: Business Intelligence—Using QuickBooks for More

3/11

Employer Solutions: HR Webinar - Constructive Discharge - Not All Resignations are Resignations

3/13

Member Event: Your Chamber is a Gold Mine: Successful Referral and Personal Marketing Strategies

3/17

Eggs ‘N Issues

3/17

Smart Owners Series: Marketing—Attract and Retain Customers

3/20

A Chance to Meet: Turner Construction

3/24

Smart Owners Series: The Art of Selling: Mastering the Craft

Scan the code or visit www.NKYChamber.com 28

Presented by

The NGLAs honors Greater Cincinnati’s young professionals, between 21 and 40, for significant accomplishments in their chosen professional field and community impact. Applications will be judged by a selection committee comprised of a diverse group of community leaders and industry experts within 10 separate categories: •

Community & Social Services

•

Education

•

Financial/Business/Legal Services

•

Government & Public Affairs

•

Design & Construction

•

Manufacturing/Technology/Science

•

Medical & Health Care Services

•

Communications/Marketing/Sales

•

Arts/Entertainment/Recreation

•

Entrepreneurship

Finalists for each category will be notified in June, and winners will be announced at the Next Generation Leader Awards dinner on Thursday, July 16, 2015, at The Madison, in Covington, KY. Nominations and applications must be completed by Friday, March 20, 2015.

Links for application or to nominate a young professional: www.legacyleadership.org or email: ngla@legacyleadership.org LEGACY is the leading tri-state organization for young professionals between the ages of 21 and 40. Annual membership dues are $99/per person. To learn more about LEGACY visit www.legacyleadership.org.

NKYChamber.com

January/February 2014

Welcome & Congratulations

Jolly Plumbing 11 Beacon Drive Wilder, KY 41076 859.781.7500 Ambassadors: Andy Johnston (The Bank of Kentucky), Steve Harrington (ProSource) Republic Bank: Tim Tilmes, James Weaver

RIBBON CUTTINGS

Robin’s Vapors 2341 Buttermilk Crossing Crescent Springs, KY 41017 513.884.6788 Ambassadors: Jim Tarkington (Credible Solutions), Mack Slocum (Legal Shield) Republic Bank: Tom Tilmes

Money Mailer Direct Marketing 495 Erlanger Road Erlanger, KY 41018 859.331.8875 Ambassadors: Tom Wermeling, JR Schneidner (Allied Financial Solutions), Barney Creevy (CPC Exterminators) Republic Bank: Vickie Stulz, Laurie Harvey

Life Learning Center Four Seasons Catering 11 W. 7th Street Covington, KY 41011 859.415.3357 Ambassadors: Drew Bartel (AAA Allied Group), Karen Herdina (Karen Herdina Consulting), Mark Tranbarger (The Bank of Kentucky) Republic Bank: Tom Tilmes, Amanda Boyle

Xavier Graduate Business Admission 207 Grandview Drive Fort Mitchell, KY 41017 513.745.4275 Ambassadors: Brian Halloran (Brooking & Halloran), Amber Brown (Huff Realty)

20 W. 8th Street Covington, KY 41011 859.431.0100 Republic Bank: Tom Tilmes, James Weaver

Burlington Pike Burlington, KY 41005 859.727.1250

Ribbon cuttings sponsored by:

We want to help you promote and celebrate your ribbon cutting ceremony for your new facility, expansion, anniversary celebration or open house! We’ll bring our trademark giant blue scissors, a group of Chamber ambassadors, and a camera to capture the excitement of your special day. Call Pam Mastruserio at 859-578-6384 to schedule your FREE ribbon cutting today!

Republic Bank: Tom Saelinger January /February 2015

Linnemann Family Funeral Home

NKY Chamber Business Journal

Ambassadors: Karralea List (Décor Group of NKY), Michael Murphy (ProWaste), Karen Herdina (Karen Herdina Consulting), Roy Rogers (Bookkeeping Express)

Alexandria Head Start 51 Orchard Lane Alexandria, KY 859-655-2935 Ambassadors: Mack Slocum (Legal Shield), Michael Murphy (ProWaste) 29

RIBBON CUTTINGS

Welcome & Congratulations

UC Health – Florence Residence Inn 2811 Circleport Drive Erlanger, KY 41018 859.282.7400 Ambassadors: Ellen Barnett (L&N Federal Credit Union) Republic Bank: Tom Tilmes

68 Cavalier Boulevard Florence, KY 859.594.1010

Mercedes-Benz Ft. Mitchell (Stone Wall) 2100 Dixie Highway Fort Mitchell, KY 41011 859.331.1500

Ambassadors: Tom Wermelling, Karralea List (Decor Group of NKY), Lisa Jones (Money Mailer Direct Marketing), Amber Brown (Huff Realty) Republic Bank: Tom Tilmes

Eastside Child Development Center 1001 Scott Street Covington, KY 859-655-2935

ProDrivers 7976 Tanners Gate Lane Florence, KY 41042 859.795.1800 Ambassadors: Ryan Pitts (Waddell & Reed), Larry Nitardy (ComAssist) Republic Bank: Vickie Stulz , Laurie Harvey

Ambassadors: Drew Bartel (AAA Allied Group)

Behle Street by Sheli 2220 Grandview Drive Fort Mitchell, KY 41017 859.341.8888 Republic bank: Tom Tilmes, James Weaver

Republic Bank: Tom Tilmes

Ribbon cuttings sponsored by: Gateway Community & Technical College We want to help you promote and celebrate your ribbon cutting ceremony for your new facility, expansion, anniversary celebration or open house! We’ll bring our trademark giant blue scissors, a group of Chamber ambassadors, and a camera to capture the excitement of your special day. Call Pam Mastruserio at 859-5786384 to schedule your FREE ribbon cutting today!

30

NKYChamber.com

Center for Technology 520 Madison Avenue Covington, KY 41011 Ambassadors: Drew Bartel (AAA Allied Group), Amber Brown (Huff Realty), Lisa Jones (Money Mailer Direct Marketing), Brian Halloran (Brooking & Halloran) January /February 2015

N O R T H E R N

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