Mobile App
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With the Nippon Life Benefits® mobile app, you’ll have fast, secure access to your insurance benefits anytime, anywhere.
It’s a simple and convenient way to stay connected to your coverage, no matter where life takes you.
The app is available in English, Japanese, and Korean.
Say Hello to Login and Go
Download the Nippon Life Benefits app today from the App Store® or Google Play . Just search: “Nippon Life Benefits”. Member Tools
• Find a Provider – Search nearby or nationwide
• View Claims – See recent claim details
• View Benefits – View deductibles, check balances, and more
• View ID Card – Access your digital ID card
• Member Welcome Kit – Easily access our digital kit, available in multiple languages
• Wellness Portal – Get personalized health tools and tips (Medical only)
• Messaging – Secure in-app messaging to contact a benefits specialist for questions and support
To better protect your account, Nippon Life Benefits has introduced MultiFactor Authentication (MFA) for all logins through the mobile app.
How It Works:
Log In: Enter your Username and Password as usual
Choose Your Verification Method: Select how you'd like to receive your One-Time Password (OTP), either by email or text message
Enter Your OTP: Once you receive the 6-digit code, enter it into the app to complete your login
Need a New Code? Tap Resend OTP if it expires or doesn’t arrive. This keeps your account secure thanks for helping us protect your info.
Jane Doe
Mobile App: Frequently Asked Questions
Is the app secure? Absolutely.
• Your username and password are required to access the secure member portal
• All data is encrypted to protect your privacy Can I use the app overseas?
Yes, but for security reasons, the app can only be downloaded within the United States.
Is the mobile app identical to the website?
• Not exactly, since the app offers quick access to key features only
• Visit the website for full tools and resources
Can I use the ID card image at a provider’s office?
• It depends on the provider
• Please check directly with your healthcare provider to confirm if they accept digital ID cards
Can I still use the app I already have?
Yes, but update to the latest version for security and new features.
• You’ll be prompted to download at login
• You can also update the latest version via the App Store/Google Play
Do I need to register again if I signed up on the website?
No need! Use the same Username and Password to log in for both the website and the mobile app.
Is the app free to download and use?
Yes, the app is completely free. Standard data charges may apply check with your provider.
Do I have to be a member to use the app?
Not for everything.
• Find a Provider is available to everyone
• Features like Benefits, Claims, and ID Card require login
Not registered? Sign up via the app or at www.nipponlifebenefits.com.
Can my employer or provider view my info on the app?
• The app is for employee use only
• Dependents 18+ can register separately
For assistance, please contact:
English or Spanish Customer Service
800-374-1835
customer-service@nipponlifebenefits.com
Japanese Customer Service
800-971-0638
nippon-jcs@nipponlifebenefits.com
Korean Customer Service
877-827-8713
nippon-kcs@nipponlifebenefits.com
You can also submit a question through our mobile app (log in required). After logging in, please click on “Messages” in the upper right on the login homepage.