CAPIO Awards Gala Program

2018 CAPIO EXCELLENCE IN PUBLIC INFORMATION & COMMUNICATIONS AWARDS GALA

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WELCOME FROM OUR VICE PRESIDENT, AWARDS SARAH MACDONALD It is a great honor and tremendous privilege to serve on the CAPIO board as your Vice President of Awards.

I am humbled by the level of achievement, innovation, dedication and creativity that public communicators invest on a 24/7 basis, working tirelessly to educate, inform and connect communities.

Newly named the Excellence in Public Information and Communications (EPIC) awards, CAPIO is proud to have offered an awards program for the past decade. One of our key goals as an association is to recognize excellence in the industry and acknowledge the profound impact made in the communities we serve.

With nearly 200 entries from agencies across California and beyond, the 2018 EPIC Awards showcases the very best in practice and programs taking place in public agencies across California and beyond.

Tonight, we also celebrate and honor three colleagues who have demonstrated public information excellence through contributions to CAPIO and their positive impact on the public communications profession.

The Communicator of the Year Award recognizes outstanding efforts and successes in 2017. We will also be honoring an individual and team who demonstrated extraordinary success in leading a team during a natural disaster, act of terrorism, or a reputational crisis with the Frank Potter Cowan Crisis Communications Leader Award. Finally, the prestigious Paul B. Clark Award recognizes a career of milestone achievements and CAPIO involvement.

It’s an honor to present these awards to well-deserving individuals who were nominated by their colleagues and peers.

Congratulations to all our 2018 EPIC award winners!

Be sure to stick around for the EPIC After-Party following our awards program and featuring one of Santa Rosa County’s top DJs that will be sure to keep the party going.

With all my best,

Sarah Macdonald Sarah Macdonald, 2017-2019 Vice-President, Awards California Association of Public Information Officials (CAPIO) Communications Officer, City of San Marcos 3

2018-2019 CAPIO BOARD OF DIRECTORS PRESIDENT Christine Brainerd, APR PRESIDENT-ELECT Amy Williams

2018 EPIC AWARDS PROGRAM WEDNESDAY, APRIL 11, 2018 | HYATT REGENCY, SANTA ROSA TONIGHT’S HOSTS

PAST PRESIDENT C.L. Lopez

Nick Janes, Director of Public Affairs for Byron-Bethany Irrigation District; President and Owner of J Comm, Inc.

TREASURER Krista Noonan VICE PRESIDENT, AWARDS Sarah Macdonald VICE PRESIDENT, CONFERENCE Tom Christensen COMMUNICATIONS CHAIR Kaylee Weatherly

Perette Godwin, Senior Public Information Officer for City of San Diego

EDUCATION AND DEVELOPMENT CHAIR Rachel McGuire, APR WEBSITE CHAIR Nicole Coleman SOCIAL MEDIA CHAIR Maurice Chaney MEMBERSHIP CHAIR, NORTHERN CA Jacqui Diaz MEMBERSHIP CHAIR, SOUTHERN CA Kathie Martin DIRECTOR-AT-LARGE, NORTHERN CA Elizabeth Emmett DIRECTOR-AT-LARGE, CENTRAL CA Bill Nash

5:30 pm Awards Reception 6:30 pm Dinner Presentation of EPIC Awards 9:00 pm EPIC After-Party Photo Corner Dancing to music by Run Away DJ

DIRECTOR-AT-LARGE, SOUTHERN CA Erin Morales

A special thank you to exiting 2016-18 board members Vice President - Conference Kristeen Farlow and Directorat-Large, Southern California Jose Arballo.

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PAUL B. CLARK AWARD FRANCIE PALMER Over the past decade, Francie Palmer, MSLM, has established herself as a seasoned leader with impressive achievements in the field of public communications.

Serving as the City of Rancho Cucamonga’s communications manager, Francie single-handedly built the city’s award-winning communication program with a strong foundation on the value and critical need for unified, transparent communications.

Francie is an active member of CAPIO and has worked on several committees, which have helped raise the organization to new heights. Her work as sponsorship chair for CAPIO led to year-after-year increases in sponsorships, which helped the organization add more professional development and educational opportunities for members.

Honored in 2017 with CAPIO’s Communicator of the Year, Francie has also been involved with other regional, statewide and national professional organizations, serving on boards and committees, speaking at conferences, and receiving many awards honoring her outstanding public-sector communication programs, projects and initiatives.

In addition to her stellar career achievements, Francie is recognized for her ongoing commitment to mentoring and inspiring future public communication leaders with several of her mentees now successful leaders in the field as well as in CAPIO. Francie received her Bachelor’s in Business Management from the University of Phoenix and her Master’s in Leadership Management (MSLM) from the University of La Verne.

Retiring in May 2018 after more than two decades in public service, she will be moving to Nevada with her husband, Doug, and looks forward to spending more time with her children and grandchildren. Francie plans to continue serving the public while acting as an advocate for effective government communications.

ABOUT THE PAUL B. CLARK AWARD The annual Paul B. Clark award is the highest honor bestowed by CAPIO to its most distinguished members. Honoring the memory of esteemed founding member Paul B. Clark, the award is given to an individual who demonstrates exceptional leadership in the communications field. The award recipient is recognized for a lifetime of professional commitment, mentoring of others, and fostering a greater understanding of CAPIO.

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COMMUNICATOR OF THE YEAR TANYA CASTANEDA, APR, PORT OF SAN DIEGO Serving as public information officer for more than six years with the Port of San Diego, Tanya Castaneda continually makes transformative impacts in the field of public communications while overseeing a communications program for the 580-person agency.

Most notably, Tanya’s involvement in Joe Biden’s high-profile visit to the Port of San Diego, where she worked extensively with Secret Services and the White House, helped ensure a seamless stay.

In 2017, she has been integral in formalizing the Port’s inaugural Communications Plan that will direct stakeholder and external outreach efforts for years to come while reaching millions of people in the region.

During the same year, Tanya lead a rebranding of the Port’s public information efforts, which included creating new messaging, website content and deployment of the brand across all social media platforms.

Tanya’s outstanding record of achievement last year garnered her the Port’s Chairman’s Cup, which is the highest employee honor given in the agency. She has received various awards in the public relations field, including an Emmy nomination for ‘Hands of the Harbor’ video she played a critical role in producing.

In addition, Tanya is a three-year CAPIO member and recently received her Accreditation in Public Relations (APR) in 2017, which demonstrates competency, proficiency, expertise and a commitment to lifelong learning and ethical standards and is only held by a handful of government communicators.

She holds two bachelor degrees; a Bachelor of Arts in English Literature and a Bachelor of Science in Business from the University of Massachusetts.

ABOUT THE COMMUNICATOR OF THE YEAR AWARD CAPIO’s Communicator of the Year Award was established in 2014 to recognize a public information professional who demonstrated extraordinary success in the prior year for a program, project or year-long communications effort.

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FRANK POTTER COWAN CRISIS COMMUNICATIONS LEADER, TEAM AWARD COUNTY OF SAN DIEGO COMMUNICATIONS OFFICE The County’s Communications Department exemplified regional leadership last year by creating and managing crisis communications strategies for both the unprecedented public health Hepatitis A outbreak and for the fast-spreading Lilac Fire.

The County successfully and strategically responded to the severe Hepatitis A breakout that led to a state of Public Health Emergency. During that time, the team was able to respond to more than 220 national and local media requests, paying close attention to complex inquires with many legal and medical considerations.

Simultaneously, the department worked diligently to develop their wildfire communications strategy, demonstrating their multifaceted public outreach. Knowing fall in Southern California is historically dry due to the extreme Santa Ana winds, the team successfully communicated to multiple audiences through many mediums fire prevention messages. These strategies paid off when the fast-spreading Lilac Fire erupted in North County San Diego.

Their social media presence in Twitter produced an outstanding 2.1 million impressions and 3,349 retweets with an increased following of 5,466 community members. The county also kept their network of more than 300 regional PIOs regularly updated and encouraged information sharing to ensure all residents and stakeholders were informed before, during and after the devastating fire.

The County Communications Office is the centralized department responsible for the County of San Diego’s internal and external communications. The team manages CountyNewsCenter.com, which is the County’s news and information website, social media, media relations, emergency/crisis communications, public outreach, the employee website and many other projects.

The Communications Office also leads a group of 300+ PIOs in our region to share information and best practices, as well as make professional connections in advance of a regional disaster.

FRANK POTTER COWAN CRISIS COMMUNICATIONS LEADER, INDIVIDUAL AWARD JAMIE HANSEN, SONOMA COUNTY OFFICE OF EDUCATION Jamie Hansen, a communications specialist with Sonoma County Office of Education, played an integral role in providing critical information to keep agencies and the public informed and moving forward during a time of great crisis in California.

Jamie put her crisis communications expertise to use during and after the wildfires of Sonoma County left widespread havoc and uncertainty among the 1,450 students and 250 school employees who lost their homes.

Her proactive tactics offered strategic outreach material that informed teachers, counselors, and the public ways in which those impacted by the fires could be supported through resources, including donations, support of school recovery, mental health and more.

In the aftermath of the fire, Jamie was lauded for her ongoing work with local schools and districts during recovery and has developed several communication pieces recapping the response that helped the community heal.

She holds her Master’s in Journalism from Stanford University and earned in Bachelor of Arts in English from Oberlin College.

ABOUT THE FRANK POTTER COWAN CRISIS COMMUNICATIONS LEADER AWARD

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Established in 2017, the Frank Potter Cowan Crisis Communications Award recognizes a communications professional or group who demonstrated extraordinary success in leading a team during a natural disaster, act of terrorism, or a reputational crisis.

2018 AWARD FINALISTS

CAPIO EXCELLENCE IN PUBLIC INFORMATION AND COMMUNICATIONS (EPIC) AWARDS COMMUNICATION AND MARKETING TOOLS (Publications, Digital/ Interactive and Video) NEWSLETTER OR MAGAZINE CATEGORY FINALISTS CITY OF LONG BEACH #GoLongBeach Newsletter CUCAMONGA VALLEY WATER DISTRICT Redesign of Customer Newsletter, “Pipeline”

INTERNAL COMMUNICATIONS CATEGORY FINALISTS CUCAMONGA VALLEY WATER DISTRICT CVWD Unveils the CVWD Source WESTERN MUNICIPAL WATER DISTRICT The Splash

MARKETING TOOLS/ PROMOTIONAL CATEGORY FINALIST

ANNUAL REPORT CATEGORY FINALISTS

CITY OF LONG BEACH PUBLIC WORKS - ESB “Can Your Butts” Clean Team Campaign

CALSTRS CalSTRS 2015-16 Sustainability Report

VIDEO PRODUCTION (SHORT FORM) CATEGORY FINALISTS

COUNTY OF MARIN Marin at a Glance 2016

CITY OF SAN MARCOS “Build An Exciting Future: Yours!”

OTHER PUBLICATION CATEGORY FINALISTS

CITY OF SUNNYVALE How to FoodCycle

SANTA ANA WATERSHED PROJECT AUTHORITY Is Tap Water Safe? Blog Post

CITY OF WALLA WALLA “Iced Pipes, Baby”

SAN FRANCISCO ASSESSOR CARMEN CHU Property Tax Fact Sheet Series

ORANGE COUNTY TRANSPORTATION AUTHORITY Play It Safe for Cyclists Videos 11

VIDEO PRODUCTION (LONG FORM) CATEGORY FINALISTS CITY OF SAN JOSÉ ENVIRONMENTAL SERVICES Behind the Flush

CITY OF SUNNYVALE Sunnyvale Website Redesign SBCERA SBCERA Chat

CUCAMONGA VALLEY WATER DISTRICT Your Future, Our Responsibility

SOCIAL MEDIA/ NEW MEDIA CATEGORY FINALISTS

RIVERSIDE COUNTY DA’S OFFICE Butane Honey Oil Awareness Videos

CITY OF WALLA WALLA OWWL App

VALLECITOS WATER DISTRICT “Employee Spotlight” video program

CITY OF WEST SACRAMENTO COMMUNITY RELATIONS TEAM #WestSacGoats

WESTERN MUNICIPAL WATER DISTRICT The Splash

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WEBSITE - CATEGORY FINALISTS

CITY OF SANTA CLARITA Sammy Clarita - Social Media

VIDEO PRODUCTION (LIVE STREAMING) CATEGORY FINALISTS

COUNTY OF MARIN #ThankAFirefighter: Voicemail from a Thankful Resident

CITY OF LONG BEACH Virtual Ride Along

ONE-TIME SPECIAL EVENT CATEGORY FINALISTS

CITY OF LONG BEACH #EveryKitShouldHaveLB Facebook Live

CITY OF SAN DIEGO AND KATZ & ASSOCIATES Pure Stone: Beer Brewed with Purified Recycled Water

CITY OF SANTA CLARITA Vegas Vigil MESA WATER DISTRICT Launch Event - New Water Vending Machine SAN BERNARDINO COUNTY HUMAN SERVICES Footsteps2Brilliance

RECURRING SPECIAL EVENT CATEGORY FINALISTS CITY OF SAN DIEGO AND KATZ & ASSOCIATES Tasting is Believing: Pure Water Day Open House PADRE DAM MUNICIPAL WATER DISTRICT Girl Scouts Water Journey with Padre Dam SAN FRANCISCO ASSESSOR CARMEN CHU Family Wealth Forum

GRAPHIC DESIGN, PHOTOGRAPHY AND VISUALIZATIONS (including infographipcs) PHOTOGRAPHY CATEGORY FINALISTS CENTRAL SAN Beneath The Mask EASTERN MUNICIPAL WATER DISTRICT Annual Employee Photo Contest

GRAPHIC DESIGN CATEGORY FINALISTS CITY OF COMMERCE Commerce Connection CITY OF LONG BEACH Economic Inclusion Infographics CITY OF SAN MARCOS City of San Marcos Logo COUNTY OF MARIN RxSafe Marin “Know The Risks”

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COMMUNICATIONS AND MARKETING PROCESS BRANDING CATEGORY FINALISTS CITY OF CHULA VISTA, CA AND NV5 “THIS is Chula.” Branding Campaign.

CITY OF ROSEVILLE Game Day Express

MARKETING PLANS/ CAMPAIGNS CATEGORY FINALISTS CITY OF WEST HOLLYWOOD Social Media Connect @WeHoCity

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COMMUNITY RELATIONS/ PARTICIPATION CATEGORY FINALISTS PORT OF SAN DIEGO Port of San Diego Master Plan Update WESTERN MUNICIPAL WATER DISTRICT La Sierra Pipeline Project

CRISIS COMMUNICATIONS/ PUBLIC SAFETY EDUCATION CAMPAIGN CATEGORY FINALIST CITY OF SANTA CLARITA Heads Up

MOST INNOVATIVE CATEGORY FINALISTS

TRANSPORTATION AGENCY FOR MONTEREY COUNTY Holman Highway 68 Roundabout Project

EASTERN MUNICIPAL WATER DISTRICT Water Bottle Fill Station Program

WESTERN MUNICIPAL WATER DISTRICT La Sierra Pipeline Project

PADRE DAM MUNICIPAL WATER DISTRICT Beer Starts with Water

2018 CONFERENCE COMMITTEE CAPIO VICE PRESIDENT – CONFERENCE Kristeen Farlow, Cucamonga Valley Water District CAPIO VICE PRESIDENT – AWARDS Sarah Macdonald, City of San Marcos HOSPITALITY COMMITTEE CHAIR Carlos Eliason, City of Sacramento PROGRAMS COMMITTEE – CO-CHAIRS Tom Christensen, County of San Diego and Brandon Vaccaro, Cal City Fire PUBLICITY COMMITTEE CHAIR Michelle Adams, Eastern Municipal Water District SPONSORSHIP COMMITTEE CHAIR Erin Morales, Cucamonga Valley Water District

CONFERENCE SUBCOMMITTEE MEMBERS Jamie Arno Susanne Bankhead Maurice Chaney Teresa Collins DeDe Cordell Eileen Cross Maggie Fleming Jose Fregoso Perette Godwin Andrea Hamman Katie Heer Nicollette La Piana Kevin Lee Rachel McGuire Adriane Mertens Kris Montgomery Alexandra Nay Krista Noonan Calina North Lindsay Pangburn Sofia Perez Alma Rife Heather Sumagaysay Brittnie VanDeCar Valerie Walston Kaylee Weatherly Marycon Young

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MANY THANKS TO OUR 2018 CAPIO CONFERENCE SPONSORS DIAMOND SPONSORS

PLATINUM SPONSORS

GOLD SPONSORS ArchiveSocial Digital Deployment, Inc. DovosMedia FlashVote SAE Communications Vision Internet Western Municipal Water District SILVER SPONSORS Cucamonga Valley Water District InfoSend, Inc. Lentini Design & Marketing LiveStories Long Beach Water Department Municode N&R Publications Prosio Communications PSA Print Group State of the City Presentations Tripepi Smith Westbound Communications