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British Hospitality Association 2008 food services survey
Food and service management survey 2008
British Hospitality Association 2008 food services survey
Preface
Contents
This is the 19th annual survey of the UK food and service management industry, conducted by the British Hospitality Association and sponsored by Nestle FoodServices, and uses statistics compiled at the beginning of this year which relate to the operating year ending in 2006. The survey is based on responses by the major companies in the food service management industry (17 in the current year). As these include almost all the major contractors, it is estimated that it represents between 90-95 per cent of the total UK contract catering market. It is widely accepted that these figures are the most accurate statistics available but the sample base changes every year as a result of company mergers, acquisitions and re-organisations. Not all companies are able to supply complete information and some calculations and estimates have had to be made.
by Peter Blake, Table 4. Number of outlets, 1991, 1999-2007 Figure 1. Number of outlets (%), 1991 and 2007 Table 5. Number of meals (m), 1991, 1999-2007 Figure 2. Number of meals (%) 1991 and 2007 Figure 3. Number of meals (m), 1992-2007
Š British Hospitality Association 2008
ARTICLE - PROCUREMENT
FOREWORD
5
NESTLE ARTICLE (to come)
6
by David Field, managing director, NestlĂŠ FoodServices
KEY RESULTS Table 1. Number of outlets and meals served, 2007
INTRODUCTION
9
by Phil Hooper, chairman, Food and Service Management Forum Table 2. Turnover and purchases, 1993, 2002-2007 Table 3. Support services provided by FSM companies, 2007
ARTICLE
13
15
by Miles Quest, All rights reserved. No part of this publication may be reproduced, copied, stored in an electronic retrieval system or transmitted except with written permission or in accordance with the Copyright, Designs and Patents Act 1988, as amended. Published by: British Hospitality Association, Queens House, 55/56 Lincoln's Inn Fields, London WC2A 3BH Tel: 029 7404 7744 Fax: 020 7404 7799 e-mail: bha@bha.co.uk www.bha@bha.org.uk Editor: Miles Quest Designed by Talisman Communications Photographs: Courtesy xxx Every effort has been made by the British Hospitality Association to ensure the accuracy of the contents of this report but the Association cannot accept responsibility for any errors or omissions. The information contained in this report should only be used as an aid to assist in the making of business decisions, not as the sole basis for making such decisions.
ARTICLE - EMPLOYMENT
18
by An Other, Table 6. Number of employees, 1993, 2002-2007 Figure 4. Number of employees, 1994-2007
ARTICLE - SCHOOL MEALS
21
by An Other,
ARTICLE - CORPORATE RESPONSIBILITY
24
by An Other,
ARTICLE - CARBON FOOTPRINT
24
by Paul Bracegirdle,
TYPES OF CONTRACT, BRANDING AND INVESTMENT
28
Table 7. Types of catering contracts, 2006-2007 Table 8 Number of outlets in which FSM companies invested, 2007 Table 9. Branded outlets operated by FSM companies 1994, 2000-2007 Figure 6. Number of branded outlets, 1994, 1999, 2001-2007 Table 10. Food as a percentage of turnover, 1993, 2000-2007 Table 11. Labout cost as a percentage of turnover (%) 1993, 2000-2007
MARKET SHARE
31
Table 12. Total number of B&I outlets, 1990, 2004-2007 Figure 7. Number of contracted outlets, 1991 and 2007 Table 13. Total number of meals served in B&I outlets (m), 1990, 2002-2007 Table 14. Total number of outlets and meals in the cost catering sector, 2007
CONTRIBUTORS
32
2008 UK FOOD AND SERVICE MANAGEMENT SURVEY
3
Table 11: Branded outlets operated by food and service management companies, 1994, 1999, 2002-2007 Branding is the principal means by which FSM companies have achieved their success in recent years. It has encouraged the move towards more casual eating and highlights the influence of High Street trends, emphasising the importance now placed on more sophisticated consumer marketing and merchandising methods. It is significant, therefore, that the number of High Street branded outlets almost doubled in 2007, indicating that they are becoming a more powerful tool at the disposal of FSM companies; at the same time, the number of in-house brands declined; this may be due to some under-reporting but it may also be the result of operators switching from in-house to High Street names.
Types of contracts, investment and branding
2007
2006
2005
2004
2003
2002
1999
1994
In-House/Own brands
7,224
8,811
8,621
9,310
9,673
9,219
2,461
147
High Street/Franchises
1,277
669
532
597
505
430
299
26
Table 7: Types of catering contract, 2005-2007 This table graphically illustrates the shift in food and service management in the last few years; indeed, cost-plus contracts represented over 60 per cent of the market in 1994 but this has declined to just under 28 per cent. Over 70 per cent of the FSM market is now commercially based – a trend which has clearly continued in the last three years. Although the figures relate to contracts, not to outlets, we have aggregated the outlets for consistency of comparison.
2007 Cost Plus/Management Fee
2006
Figure 6: Types of catering contract, 1994 and 2007 10000
2005
Number
%
Number
%
Number
%
4,855
27.6
4,845
27.8
5,182
30.5
12,035
68.4
11,945
68.8
11,212
66.1
8000
(The client is billed for the cost of the operation, plus a management fee)
Fixed Price/Performance Guarantee
6000
4000
(The client agrees a total subsidy and costs cannot rise above that figure)
Profit and Loss Concession Contracts and Total Risk Contracts
713
4.0
583
3.4
575
3.4
2000
(The caterer and the client share the profit or the loss; in total risk contracts, the caterer invests in the facility and earns all the revenue)
TOTAL
0 1994
17,603
17,373
Figure 5: Types of catering contract, 1994 and 2007
16,969
Table 8: Number of outlets in which FSM companies invested, 2007 FSM companies invested some £25m in their outlets during 2007, the same as last year; in the last four years, total investment has reached £130m. In nearly every case, the contract was dependent on the investment – another sign of commercial pressure being exerted on the part of clients. Not all the investment was made by the largest companies – approximately 10 per cent was made by smaller operators.
32
£0-£25k
£26k-£50k
66
61
18
18
2
2003
2004
2005
2006
2007
In-House/Own brands
Table 10: Food as a percentage of turnover (%), 1993, 2000-2007
£51k-£100k £101k-£500k Over £501k
Percentage of turnover
2007
2006
2005
2004
2003
2002
2001
2000
1993
31.6
31.2
31.1
33.2
33.6
35.8
36.0
37.0
40.0
2007
1
-
5
4
1
Education
39
24
7
2
-
-
-
2
6
3
Leisure
2
4
-
5
2
Cost Plus
Other
27
6
2
4
1
TOTAL
135
95
34
39
9
Fixed price/performance guarantee
2008 UK FOOD AND SERVICE MANAGEMENT SURVEY
2002
1994
Healthcare
Ministry of Defence
200 1
Key ratios
Note: Excludes 118 purchasing contracts in 2005, 36 in 2006 and 174 in 2007.
Business and industry
1999
High Street Franchises
Table 11: Labour cost as a percentage of turnover (%), 1993, 2000-2007
Percentage of labour
2007
2006
2005
2004
2003
2002
2001
2000
1993
45.0
45.4
46.0
44.1
43.8
43.6
44.1
43.8
43.0
Profit and Loss
2008 UK FOOD AND SERVICE MANAGEMENT SURVEY
33
Wellington College Proposal for electronic internal staff magazine
life
wellington
summer
New head groundsman explains his vision
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Wellington College Proposal for electronic internal staff magazine
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Lots of fun and great costumes all in a good cause
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Braving the cold
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The cadets on parade
House singing competition
This years run raised a record ÂŁ14,728
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Cathy Ferguson takes the lead in the Blues Brothers medley
2
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3
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Bloom magazine Electronic magazine for South and South East in Bloom association
Update entry numbers hit new record
May 2013
A delightful purple patch captured at Muster Green in Haywards Heath
14% increase as more schools and neighbourhoods take part
A RECORD 374 entrants have signed up to take part in the 2013 Southern Water South & South east in Bloom campaign. That’s 45 more than last year - a 14 per cent increase in a year when the austere times were expected to hit numbers. The continuing trend of recent years sees the biggest increases in the It’s Your Neighbourhood category (up from 110 to 131) and in Blooming Schools, which has 111 schools signed
up to the challenge (96 in 2012). “even though we have been disappointed to lose some of our regular competitors in the main competition, it has been more than compensated by a sizeable influx in the two burgeoning categories,” said chairman peter holman. “In most categories our entry numbers are fairly static, but that in itself is no mean achievement in the current climate. We are actively looking at a number of ways to encourage new people to join us, or past participants to consider coming back. “We do appreciate the pressures on many authorities across the region but there is a steely determination among plenty of others to find ways of continuing to ensure they are able to compete.” Southern Water public affairs manager andy Shaddick added: “It’s great for the competition to attract such a high level of interest and, for us at Southern Water, we are delighted to reach out to even more communities.”
Roll out the caRpet foR 2013
In addition to a new year of competition, we would like to welcome you to the first edition of a new publication designed to bring you news of all the many activities and people that comprise Southern Water South & South East in Bloom. At its heart is showcasing who and what is behind this regional environmental competition which attracts hundreds of entries each year from communities who want to benchmark their achievements in making their particular corner of England a great place to live, work and visit.
2013 annual awards, 11 September, assembly hall Theatre, tunbridge Wells
Bloom magazine Electronic magazine for South and South East in Bloom association
Update Docs say parks good for health
Wimborne community journey from beginners to national winners
Sustainable planting tips from a man in the know
D
elegates at our Spring seminars heard about the secrets behind floral displays admired by 5 million visitors a year. Chris Evans, horticultural officer and nursery manager for Bournemouth Council, told seminar delegates how the resort’s colourful displays are achieved through sustainable planting schemes. Careful consideration is given to plant selection, particularly avoiding plants that are very short term such as poppies and cornflowers, he said. A total of 740 different plant types feature in the Dorset seaside town’s gardens and Chris discussed the merits of varieties of first year flowering perennials, hardy annuals, exotics, half-hardy/tender perennials, halfhardy annuals and pollinators. Putting tall plants such as banana or castor oil plants into beds can act as a deterrent to those people in society
and
E
ver wondered what it takes to go from absolute beginners to national winners? Those who attended the Alton seminar in March heard how galvanising the whole community paid dividends for Wimborne Minster as they rose from local heroes to top small town at Britain in Bloom. The historic Dorset town finally struck national gold 20 years after its initial tentative steps. Wimborne’s driving force Anthony Oliver and
current chairman Richard Nunn explained how all sections of the local community, including schools, traders and various voluntary groups, all pitched in to help, not only financially but with things such as litter picks. Judges have praised Wimborne as “a model of community participation”. All year round fund-raising events involving people from different
backgrounds in the community, with accompanying media coverage, played a key role in the success story. The Green Man (top) is a great example of businesses in Wimborne supporting the town’s campaign and (inset) a great many volunteers from across the community have joined forces to help earn regional and national recognition
Knowledge of the plant varieties selected at Alum Chine in Bournemouth and other parks in the resort was shared with seminar delegates
who choose to trample on flower beds, he suggested. “Colour, structure and design are the bywords for today’s bedding,” said Chris. “Use of peat-free compost is good and try to use collected rainwater where possible.”
Nominate a park or open space
South & South East in Bloom is not, as many think, “all about flowers” - we are also commited to seeing our parks, gardens and greenspaces preserved, maintained and improved. Therefore we have a campaign and competition which seeks to identify what’s best about our greenspaces. If you are keen to see your local park, public garden, nature reserve or conservation area receive the credit it is due, make sure they enter!
2
A university study has proved what many already believed - that urban residents are happier when they live near parks. Led by Dr Mathew White from the University of Exeter Medical School’s European Centre for Environment and Human Health, researchers looked at people’s happiness levels over an 18 year period. The study tracked changes in wellbeing over time, using data from the annual British Household Panel Survey between 1991 and 2008. When the green space effect was compared to other factors, the study found that living near a park made people around a third as happy as being married and a tenth as happy as being employed rather than being unemployed. People reported a higher life satisfaction and less mental distress when they lived in greener areas, even after lifestyle changes were accounted for. Susan Smith, South & South East in Bloom Trustee and former Parks Manager of Bournemouth, said: “These findings prove what parks professionals have always known; not only are parks attractive and pleasant places to visit but they’re also key to the wellbeing of residents and the health of the nation.” She added: “Parks, public gardens and country parks are highly prized for both active and passive leisure and, judging from the continuing interest and entry into our South & South East in Bloom parks categories, is proof that the majority of people want to have a well maintained park near where they live.”
Update
Voice of radio Jean wields pen as a regional judge Horticulture teacher describes herself as a ‘plantaholic’
G
uiding competitors to produce as compelling an entry as possible this summer comes naturally to South & South East in Bloom trustee and judge Jean Griffin. Jean, who at the Spring seminars explained the finer details which attract top marks from judges, is more often heard rather than seen. For Jean is one of the voices of gardening for BBC Radio Sussex and BBC Radio Kent. Listen in on a Sunday morning and
invariably anyone with a gardening question to pose will hear Jean’s Welsh lilt behind the answer. Jean was educated at Neath Girls Grammar School before starting professional horticultural courses, firstly at Studley College in Warwickshire and secondly at the Royal Botanic Gardens, Kew. She has spent all her life working in both the amenity and commercial sections of the horticultural industry, with the past 20 years working in
horticultural education. Jean teaches people from all age groups and varying abilities. She has been involved with BBC radio gardening programmes since the 1970s and enjoys helping others by passing on her gardening experiences. A former Britain in Bloom judge, Jean now wields her marking pen for the South & South East campaign as well as frequently giving talks to a variety of horticultural enthusiasts. In her own words, she is a plant-aholic!
Matt takes up the clipboard
M
Regional radio gardening expert Jean Griffin has a wealth of horticultural expertise
att Wakefield, for many years the guiding light to the successful Fareham in Bloom team, has joined the South & South East in Bloom judging team. Matt picked up the clipboard for the first time last summer when judging It’s Your Neighbourhood entries in Sussex. Matt, horticultural development officer for Fareham Council, set up Fareham in Bloom with volunteer coordinator Heather Oaten 17 years ago and in 2010 was recognised by Britain in Bloom as a community champion. Matt joined the council in 1992 and saw an opportunity to develop the public’s engagement with the borough’s parks. “Back then there were problems with vandalism and a lack of pride in the parks, which was most likely a result of the community’s
disengagement,” he said. After setting out to sign up the community in 1996, Matt has led Fareham in Bloom ever since. Starting out with a small gardening competition, the group invited those that had taken part to help in developing the campaign. Now Matt leads a core team of six voluntary coordinators, supported by a network of area coordinators and ‘Friends’ and It’s Your Neighbourhood groups. “We’re now the biggest communityengaging activity in Fareham, involving thousands of people each year,” he said. “People are passionate about their local green spaces. This is selfevident in the care they give to them and in wanting to be part of them. The awareness of the community has protected the sites themselves, made
3
Sad farewell to Bloom stalwart
Sadly the “Bloom” has lost a friend and great supporter in David Luscombe, of Ferring Nurseries. David died peacefully at St Barnabas Hospice aged 78 on 16 April following his fight against cancer. In recent years David had become a major supporter of “Bloom” and had done much to encourage local towns and villages to get involved. His main involvement could be seen in Rustington who have achieved so much, regionally, nationally and internationally, in recent years. David’s support for the “Bloom” was also there for all to see each year at our annual awards when Ferring Nurseries would create wonderful floral and often humorous displays which always provided much-admired finishing touches. David will be missed by all in the Bloom who knew him.zzril delenit augue duis dolore o
Briefing notes support entries
Matt judging at Kipling Gardens, Rottingdean
them more sustainable and provided for wider social inclusion and diversity within our community. I am humbled by what I see people achieving in the community and I’m glad that I can support their work.”
A change to make it easier for entrants to provide background information for judges this year sees the disappearance of the portfolio to be replaced by judges briefing notes. For many years the portfolio has been seen by many as complicated and time consuming and a possible barrier to entry.
Pink Iguana Diamond investment proposal document
速
DIAMOND ASSETS
Pink Iguana Diamond investment proposal document
DIAMOND ASSETS
DIAMOND ASSETS
The investment world is talking diamonds ‘Demand from China and India are generating much talk about investment diamonds, which are largely viewed as the most portable form of wealth there is’ ‘As currencies fluctuate and the global economic crisis rumbles on, wealthy investors have increasingly focused on commodities for protecting their assets’ ‘Diamonds are less volatile as they’re resistant to speculation by the financial community’ ‘Given diamonds are a luxury, even if financial turmoil makes investors think about diamonds as an alternative asset, that can have a positive effect on prices...’
Pink Iguana websites We have an existing website landing page at www. pinkiguana.co.uk giving a small taste of things to come. At present we are building a fully functional site (see attached screen image from the development site), which will be live by the end of September 2012. It will be integrated with the industry-leading Aerodiam DiamondPro diamond stock management system. This will be the website for Pink Iguana Limited, Pink Iguana 1 PLC and the UK eIS. There will be a separate website for the Guernsey fund and this will be found at www.pinkiguana.gg. The investor zone will be a secure and private area that will track diamond stock fund performances on a daily basis and only investors and shareholders will be able to access this area.
Sources : London Financial Times 8th September 2012
2
6
DIAMOND ASSETS
DIAMOND ASSETS
Pink Iguana selling and marketing strategy 2012 – 2013 The fund
Financial Forecast UK enterprise Investment Scheme performance forecast Forecast based on eIS £4 million (all figures in UK £Sterling)
uk EIs This has already gained authorisation, which is the first diamond eIS ever to do so. We plan to raise the first UK£4 – 5 million by march 2013, but ideally by December 2012. After this we will then start to plan the second UK eIS. To do this we will work with the eIS industry leaders.
12 Months opening balance Sales receivables
24 Months
36 Months
4000000
4625000
4935000
16731000
18018000
19305000
1394250
1501500
1608750
CosT oF sALEs opening stock
• Distribution by eIS specialists enterprise Private equity, who have already raised UK£500 million over the past 20 years. • Promotion by St James Partnership, who have more than 1000 Independent Financial Advisors to promote our eIS in the UK. • major banks including HSBC and Barclays.
0
2050000
2050000
17650000
16800000
18000000
Closing stock
2050000
2050000
2050000
Gross profit
1131000
1218000
1305000
Purchases
EXPEnsEs
guErnsEy We expect authorisation here from GFSC by october 2012. We are working with the leading fund managers, lawyers and banks in Guernsey to make it work. We aim to raise at least £UK 15 million by December 2013. To do this we will work with the offshore fund industry leaders. •
• •
Distribution and promotion by fund experts including Warren malschinger and Bill de Lucy and mark Jeffries, who have managed funds collectively in excess of UK£750 million. Leading family wealth and investment houses in the UK, europe, middle east and Far east. Private banks including HSBC Private banking and Kleinwort Benson.
IFA commissions
200000
0
0
management fee
20000
20000
20000
Setup legal
29000
0
0
Admin
60000
90000
90000
marketing
20000
20000
30000
Shipping
30000
48000
60000
Travel
72000
120000
180000
Insurance Accountancy & audit PI ltd acquisition fees 2 %
36000
54000
60000
30000
60000
60000
353000
462000
495000
Total Expenses
850000
874000
995000
Profit
281000
344000
310000
7%
8%
8%
Accumulated profit (memo 30 days terms) Sales at cost margin 6.5% receivables
Closing stock
281000
625000
935000
15600000
16800000
18000000
1036750
1218000
1305000
16636750
1501500
1608750
7%
16%
23%
2050000
2050000
2050000
7
11
BHA annual report 100th anniversary annual report for print
BRITISH HOSPITALITY ASSOCIATION ANNUAL REPORT 2007
BHA annual report 100th anniversary annual report for print
12
OBITUARIES
Lord Forte of Ripley
L
ord Forte's death at the age of 98 brought to a close the life of arguably the most influential figure in the history of Britain's hotel and catering industry. There was no corner of the hospitality industry that failed to be touched by his influence, whether it was hotels, restaurants, cafés, contract catering or motorway services. In many ways he owed his success largely to his canny deal-making skills (his merger with Trust Houses quickly became a take-over) and his eye for a bargain (his purchase of the Café Royal, for example, highlighted an extraordinary élan). His growing confidence with property was to underpin the development of his company into one of the world's biggest hospitality empires. Probably his greatest period came in the 30 years after the war when he tapped into Britain’s burgeoning tourism market and the growing desire of the British public to go out to eat and drink, travel and stay in hotels. Chains such as Little Chef and Travelodge helped him cash in on that demand, while the Posthouse brand (which he inherited from the merger with Trust Houses) was the purpose-built budget style hotel of
the 1960s – and as successful then as today’s budget hotels. He also claimed a number of notable firsts, including gaining the first catering concession at Heathrow airport in 1955 and, in 1959, launching the first motorway service station at Newport Pagnell. He later attributed his success to a simple philosophy of seeking "to satisfy our customers, increase our profitability, rear initiative, provide excellent working conditions and act with integrity at all times". He was a notable supporter of the BHA, acting as chairman of the national council for two years. With Sir Max Joseph (chairman of Grand Metropolitan) and Sir Hugh Wontner (chairman of the Savoy group) – with whom he had long-running feud – Forte helped shape the hospitality industry in the second half of the twentieth century. The business he built no longer exists as a single entity but his legacy as the man who built it lives on in many of Britain's best-known hotels and restaurants, while the Forte name lives on with his son, Sir Rocco Forte, who is developing his own group of hotels. The BHA – and the industry – owe him an immense debt of gratitude for his leadership and his support.
Miles Corbett It is with deep regret that we record the death of Miles Corbett of the Chadwick Hotel, Lytham St. Annes, and chairman of the Northern Regional committee from 1997 to 1999.
WALES
BHA WALES
T
he industry highlight of the year was the Wales Tourism Alliance conference in Swansea in November, where more than 100 members of the industry discussed current topics, including the-then impending smoking ban. There was also a report on progress on the joint Wales Tourism Alliance-Wales Local Government Initiative Keep it Open, Keep it Clean in which the BHA’s retiring national chairman, David Williams, and WTA executive member, has played a major part. The evening before the conference, Enterprise Minister, Andrew Davies AM, addressed the delegates at a BHA-sponsored dinner. The WTA has grown steadily since its formation in 1999, an accomplishment recognised by the OBE awarded to chairman Julian Burrell in 2006. The first eight years of devolution have seen relatively few ‘Wales only’ legislative measures but the granting of wider powers under the Government of Wales Act, which takes effect after the May 2007 elections, may see a wider range of initiatives from the assembly. However, the drive for compulsory registration of Welsh tourist accommodation seems to have stalled. Included in the 2005 Queen’s Speech as a Westminster Bill, following a request from the assembly, it was removed by the Welsh Office in anticipation that it would instead be dealt with under the assembly’s new powers. Subsequently, the assembly government decided to delay any further consideration of the issue until 2010, given (as BHA Wales had argued) that the new harmonised grading scheme should be tested in the market place first. We were also pleased to have direct confirmation from the Enterprise Minister that there was no intention to introduce a tourism tax in Wales. Less satisfactory was
BHA
Wales
Committee Derek Harvey Cardiff Marriott Peter Heard Tregynon, Fishguard
Andrew Davies AM, Minister for Enterprise, Innovation and Networks makes the keynote speech to the WTA conference.
the decision not to introduce a transitional relief scheme for Business Rates. The result of this was apparent in the last revaluation, which took effect in April 2005, when a number of members experienced large and immediate increases in rates payable. Although the former Wales Tourist Board became, in April 2006, part of the assembly government and was renamed Visit Wales, we retain close links with its senior officials who continued to attend BHA Wales committee meetings, held during the past year in Llandudno, Swansea and Llandrindod Wells. Finally, thanks are again due to our lobbying adviser David Chapman who works also with the Wales Tourism Alliance to ensure our activities are co-ordinated.
Chairman Peter Lavin Castle Hotel, Conwy Vice-Chairman Darryl Shaw Rossett Hall Hotel, Wrexham Justin Baird-Murray Metropole Hotel, Llandrindod Wells Andrew Evans St Bride’s Hotel, Saundersfoot
Michael Kagan Cross Lanes Hotel, Wrexham Geoffrey Lofthouse Imperial Hotel, Llandudno
Peter A Smith Caer Beris Manor, Builth Wells Elyse Waddy Empire Hotel, Llandudno David Williams MBE Ambassador Hotel, Llandudno
Len Maddocks Empire Hotel, Llandudno
Nigel Williams Ambassador Hotel, Llandudno
Dylan Matthews Celtic Manor Resort, Newport
Shyam Sunder Patiar Llandrillo College, Llandudno
Anthony Rosser Lake Vyrnwy Hotel, Oswestry
Esther Roberts North Wales Tourism Ltd Panel of speakers at the Wales Tourism Alliance conference. Left to right: Jon Horne (managing director, Cardiff International Airport), Roger Pride (director of marketing for the Department of Enterprise, Innovation and Networks for the Welsh Assembly Government), Professor Dai Smith (chairman, Arts Council for Wales), Julian Burrell (chairman, Wales Tourism Alliance) and Bob Cotton.
15
DNA Events Electronic selling tool for ‘The perfect day’ event, golf at Sunningdale and dinner at The Fat Duck. Dan Nickless is an expert at arranging exclusive golfing events. If you want to play a round of golf with Ian Woosnam at Augusta for £60,000 or a weekend golf challenge in Turkey for £500 DNA can organise the event.
It’s just a perfect day...
Dan Nickless Events Electronic presentation for exclusive golfing day
... and we’d like to spend it with you. The day will start when each one of 10 guests is collected from their homes and chauffeur driven to Sunningdale Golf Club. Everyone will be greeted by All Black rugby legend Zinzan Brooke and Arsenal and England hero Lee Dixon who will host lunch and the rest of the day.
off to a perfect start
You will then be chauffeur driven to Heston Blumenthal’s Fat Duck restaurant in Bray for dinner which will again be hosted by Lee and Zinzan. The evening will be a feast to never forget. The Fat Duck has three Michelin stars and is known for its menu of unusual dishes, created by following the principles of molecular gastronomy including egg and bacon ice cream, an Alice in Wonderland inspired mock turtle soup involving a fob watch dissolved in tea, and a dish called the ‘Sounds of the Sea’ which includes an audio element.
gastronomIc experIence
DNA Events Electronic selling tool to pitch exclusive golf events as corporate hospitality
LegendS pro-am series
stoke park
woburn
the london club
The KnocKouT challenge
The KnocKouT challenge 2013/14
2013/14
DNA Events A6 printed presentation for exclusive golf travel club - The Concordia Club
C C
t h e c o n c or d i a c l u b for people with a passion for business, golf and life
Calendar Events
The Concordia Club has access to a number of unique golf events during the course of the year and is able to offer members the opportunity to enter teams at a preferential price. Frankie Dettori
Fairway to Furlong hosted by Frankie Dettori takes advantage of both fantastic golfing venues and famous racing days. With golf, dinner, a panel of jockeys and specialists in the industry to offer you tips and then tickets into the races, it makes for a great day at venues such as The Berkshire and Goodwood Golf Clubs.
Ian Woosnam
Members’ golf days
The Legends Series hosted by Ian Woosnam, brings together three renowned golf courses; Stoke Park, Woburn and The London Club in a fun Pro-Am series that gives golfers a chance to see professionals at their best, in full competition mode, playing against each other.
Shane Warne
The Shane Warne Golf Day at The Grove will see one of the world’s greatest cricketers host a classic and exclusive event.
Sam Torrance
We have long-standing relationships with many golf courses of which some have become partners of The Concordia Club. These venues will hold a minimum of eight events per year at no additional cost to our members. Events at our partner golf courses will be exclusive and include a minimum of breakfast, a round of golf, dinner and a prize presentation.
Bearwood Lakes
We have already confirmed the following members’ days for 2013:
Battle On The Hill with Darren Clarke & Sam Torrance where both will captain two small teams in an exclusive day at St. Georges Hill.
Darren Clarke
Wednesday 11th September Hardnick Cup, Woburn Golf Club for 16 golfers Monday 16th September Your Golf Travel Masters Brocket Hall for 16 golfers
Woburn Golf Club
Monday 7th October Concordia Club Championship Bearwood Lakes for 48 golfers
Members’ Special Offers
Membership
US Masters, Open Championship and Ryder Cup packages will be available to our members at preferential rates.
All newcomers to The Concordia Club Thesewill willhave be arranged during the year at Concordia been proposed and recommended through existing Club partners’ venues such as City Golf and Gaucho. members to ensure we are building a club where people share a passion for golf, have a wealth of business experience and wish to enjoy the very best the game can offer.
We want to create and manage bespoke packages that will suit our members’ requirements…right from tickets, flights, accommodation, transfers… through to dinner reservations, hospitality and opportunities to meet players and celebrities, and bookings through our partnership with Your Golf Travel.com Your ‘Members Only’ dedicated booking advisor is available for information and bookings Gareth Llewellyn Tel: +44 20 7336 5354 Email: garethl@yourgolftravel.com
Members’ evenings
Once a member you will receive the following merchandise courtesy of our partners: • • • • •
Galvin Green waterproof suit Cleveland Tour stand bag Two dozen Srixon Z Star balls £100 Your Golf Travel voucher 25% off food and beverage at all Gaucho restaurants including a complimentary bottle of champagne on arrival.
…and you will have access to exclusive and high profile events. • You will have the opportunity to play in a minimum of eight member golf days per year at any of our partner golfing venues with no additional charge • A members’ discount will apply when a member enters any team in one of our high profile calendar events.
Brocket Hall
Gas magazine restyle Restyle trade magazine Gas international using exactly same copy
Gas magazine restyle Restyle trade magazine Gas international using exactly same copy
Publications A range of corporate and membership titles, regular, one off or pitches in either print or digital format
Issue 9/2011
TRENDS
Our WorkPlace
& STATISTICS
2007
Excellence on show. Celebrating you, our stars
link
The magazine for Standard Chartered in UK and Europe
Spring 2006
GistW rld Winter 2013
The magazine for Gist people
EuropE unitEs undEr Gist
New building on target for 2007
Dressed to impress Revellers glam up for Christmas party
Kids wise up to HIV and AIDS Childcare scheme saves pounds for parents
Nursery’s hands on help
Schools programme expands
Ex-military get a warm welcome
Other publications A range of corporate and membership titles
Autumn 2007
Issue 8
THE QUARTERLY NEWSLETTER FOR THE JOINT VENTURE BETWEEN UNITED UTILITIES, COSTAIN AND MWH
Practising environmental planning skills at Medway page 4
Sand filters for nutrient schemes a first in the UK page 14
Going for a goal at the Temple Cup page 19
Headline to go here This is the strapline space
vision FOR THE MANAGEMENT TEAM
Tailoring your policy is as easy as
AUTUMN 2008
Cs l T& era des Gen inclu s d n tion r, a on solu ove cy, LTY of c IA s poli C n E tio ndly . SP ie rd ible fr da oss serp u t stan s and e be g th xible idin a fle v s pro ion clus ts. lien
y
s tain
the
Time is running out SPeciAlTysolutions
Don’t miss the deadline to buy shares
t r i d e n tn i v e n
ENVIRONMENTAL
•
PROFESSIO NAL
•
TRANSPORTATION
BRITISH HOSPITALITY: TRENDS & DEVELOPMENTS
2008
Other publications A range of corporate and membership titles
W A T E R - S A V I N G
T I P S
F O R
Y O U R
kitchen
enjoy water don’t waste it
W A T E R - S A V I N G
T I P S
T I P S
F O R
Y O U R
garden
enjoy water don’t waste it
F O R
Y O U R
bathroom
enjoy water don’t waste it
W A T E R - S A V I N G
W A T E R - S A V I N G
T I P S
F O R
Y O U R
home maintenance
enjoy water don’t waste it
Your pension - your future
Your guide to proposed changes to the Southern Water Pension Scheme
April 2012
2007 UK FOOD AND SERVICE MANAGEMENT SURVEY
Other publications A range of corporate and membership titles
News, views and comment for TDG customers
Issue 1: November 2010
Route to success Communicate your way to a successful supply chain this issue Talk from the top Skills crossover opens up new markets
4PL makes good business sense TDG’s Paul Hayes talks to Connect
whatwhy how who when www.tdg.eu.com
StormHarbour/Cancer Research UK
November 2010 3
Golf day 2012
LOOKING AHEAD INDEPENDENT SCHOOLS
ISSUE 14
DECEMBER 2013
HIGHER EDUCATION
THE HALF TERMLY PUBLICATION FOR SODEXO EDUCATION CLIENTS
Hello Birmingham City University, where we were recently delighted to extend our contract for two more years, welcomed a visit by Sodexo’s health and wellbeing ambassador Matt Dawson as he shared tips and met rugby playing undergraduates. Engaging with students is high on our agenda and at Brunel University our services are provided direct to the students’ union as well as the university itself. From the same campus, Brunel students describe what their work experience with us has meant to them. If you have any comments about Looking Ahead, please send me an email to paul.anstey@sodexo.com. Paul Anstey, Managing Director, Sodexo Commercial Education
InsIght
07
Heidi seizes workplace opportunity
The magazine for Sodexo managers
December 2013
Issue:20
04
06 Debbie on the challenges for 2014 ...more
10
What makes a Sodexo rising star? ...more
Our cleaning offer gets a makeover ...more
NEWS 02
Diversity agenda applauded A night of winners
02
03 Matt offers students healthy lifestyle tips
Rugby World Cup winner Matt Dawson shared food and lifestyle tips with students and staff at Birmingham City University.
04
Students’ union profits from new service
The Union of Brunel Students’ chief executive Craig Lithgow talks about the benefits gained from the new arrangement.
08
A revolution that’s street’s ahead
Freshly cooked food served from pop-up stalls is proving popular as Sodexo embraces the growing demand for street food.
Sodexo praised as perfect partner Tech expertise for next generation
12
TeamTalk Information to help you communicate with your team
08
2
08 Case study: Saltend Chemical Park
uk.sodexo.com
vision st andrews healthcare
magazine
HoNOS-secure
Charity publishes outcome data
Institute of Psychiatry Partnership Academic research centre launched
Speaking up
How advocacy is empowering service users
UK's first secure older women's service Charity launches age appropriate environment
Buying diamonds A guide to buying diamonds by diamantaire Mark Walker for Grant Walker Associates
the complete guide to
Buying
Mark Walker
Buying diamonds A guide to buying diamonds by diamantaire Mark Walker
Mark Walker Mark Walker, is a diamantaire
based in London, has a diamond career path that has
quite literally been blessed. In 1982 as a First Class Bachelor of Arts Graduate in Jewellery, he embarked on an adventurous one year’s scholarship to India and, aged only 22, was honoured with the commission of a lifetime to create a richly bejewelled crown set with 25,000 diamonds. It was for the idol of the famous Hindu Temple, Tirupati, and before he could start the project he had to be blessed by the High Priests of Tirupati, while dressed in a ceremonial cloak previously worn by Mahatma Gandhi.
On his return to the UK he later established the world’s first specialist diamond and jewellery consultancy (Grant Walker from 1984 -2000) offering bespoke innovation and technical project solution to international diamond and jewellery brands, including De Beers, World Gold Council, Dunhill, Wedgewood and Links of London. He also established diamond and diamond jewellery trading relationships with the leading diamond retailers of USA, UK, Japan, Hong Kong and Middle East. He then spent much of the past 10 years (2003 – 2011) as a Director of H. Goldie & Company, a leading Diamond Trading Company diamond broker of more than 125 years old. Advising to and business building with several of the world’s leading diamond manufacturers, all with a collective turnover of more than £2 billion.
02
03
THE DIAMOND STORY Most of us know the song line “Diamonds are a girl’s best friend”, made famous by Marilyn Monroe in the 1950’s but the mystique goes back much further in time. Diamonds have only ever generally been found in a few isolated locations, scattered among the oldest part of the continents. For thousands of years the only source known to man was one remote area of India, where diamonds were first appreciated for their capacity to disperse light. The first documented but modest discoveries of diamonds were made in Borneo in the 7th century but it wasn’t until a seemingly (by today’s standards) insignificant find in Brazil in the 18th century that diamonds were coveted. The ruling Portuguese marked the occasion with great rejoicing. Festivals and processions were staged in Lisbon, special masses said, and messages of congratulations sent to the Pope and European Monarchs. More celebration came in 1866, when a significant source of diamonds was discovered in South Africa. Strangely, it owed nothing to the art of energy or the world’s eager prospectors. A farmer’s child was playing with some stones beside a river and one was later recognised as a diamond. This diamond was appropriately named ‘Eureka’ and marked the start of an amazing new chapter in the story of diamonds. In 2011 the diamond mines of South Africa exported by volume approximately 6,655,000 carats (a carat weighs one fifth of a gramme) and by value circa £867 million of rough diamonds. (source: Kimberlyprocessstatistics.org/public_statistics) World rough diamond production in 2011 from mines in mainly Africa, Australia, Canada and Russia was approximately 124,000,000 carats with a value of circa £9
12
billion. Between 2009 and 2011 world production has increased by only 3% and yet values have increased by 74%.
13
Ray Floyd Golf book about Ray Floyd’s senior tour
HS Publishing Designed three coffee table books about Zanzibar
Secrets from the smallest room A fun look at facts about the humble toilet
The secret gardens of Brittany A guide to the private gardens in Brittany, written by garden tour operator Clare Whately
the secret gardens of
BrittanY by Claire Whately
The secret gardens of Brittany A guide to the private gardens in Brittany
The courtyard
When your home is located near the city, you are given small or medium spaces that you can use as courtyards. Some would even create rooftop gardens just to add a touch of nature to their homes. Well, this shows that if you really want something, there is always a way to get it. When you have that utmost desire to have a garden even in a modern and urban setting, you can actually get one. Having a courtyard is common for homes nowadays. They are also designed with the current modern and contemporary trends. Instead of filling the area of so much plants and flowers, you will see a different kind of construction using timber, concrete and stones. The designs of modern and contemporary courtyard gardens use strong lines and sleek curves. You will understand what we are trying to tell you when you get to see the pictures we have collated below. So, scroll down and be amazed with the simplicity and sophistication rolled into one mirrored from the courtyard gardens below:
02 42
43
03
The Medievel courtyard When your home is located near the city, you are given small or medium spaces that you can use as courtyards. Some would even create rooftop gardens just to add a touch of nature to their homes. Well, this shows that if you really want something, there is always a way to get it. When you have that utmost desire to have a garden even in a modern and urban setting, you can actually get one. Having a courtyard is common for homes nowadays. They are also designed with the current modern and contemporary trends. Instead of filling the area of so much plants and flowers, you will see a different kind of construction using timber, concrete and stones. The designs of modern and contemporary courtyard gardens use strong lines and sleek curves. You will understand what we are trying to tell you when you get to see the pictures we have collated below. So, scroll down and be amazed with the simplicity and sophistication rolled
Whisteria bounds along the side wall of the Manor house. Honeysuckle grows around the queint timber garden seat. Left, the ruins of Abbey de Beauport are surrounded by Hyacinth with it’s bright ping floweres off setting the harsh unforgiving grey stone
42
43
books
Fixie: urban transport The rise of the fixed wheel bicycle as urban transport of choice
urban transport
by Tim Abbot
n urba
Th
e
fx
ed
wh
l ee
bic
le yc
as
transp
ort of choice
Fixie: urban transport The rise of the fixed wheel bicycle as urban transport of choice
roadracer Fixed-gear bicycle (or fixed-wheel bicycle, commonly known as a fixie) is a bicycle that has a drivetrain with no freewheel mechanism. The freewheel was developed early in the history of bicycle design but the fixed-gear bicycle remained the standard track racing design. More recently the “fixie” has become a popular alternative among mainly urban cyclists, offering the advantages of simplicity compared with the standard multi-geared bicycle. Most bicycles incorporate a freewheel to allow the pedals to remain stationary while the bicycle is in motion, so that the rider can coast, i.e., ride without pedalling using the forward or downhill energy of the bike and rider. A fixed-gear drivetrain has the drive sprocket (or cog) threaded or bolted directly to the hub of the back wheel, so that the rider cannot stop pedalling. When the rear wheel turns, the pedals turn in the same direction.[1] This allows a cyclist to apply a braking force with the legs and bodyweight, by resisting the rotation of the cranks. It also makes it possible to ride backwards although learning to do so is much more difficult than riding forward. As a general rule, fixed-gear bicycles are single-speed. A derailleur cannot be fitted because the chain cannot have any slack, but hub gearing can, for example a Sturmey-Archer fixed-gear 3-speed hub,
in which case is a fixed-gear multi-speed arrangement. Most fixed-gear bicycles only have a front brake, and some have no brakes at all. The track bicycle is a form of fixed-gear bicycle used for track cycling in a velodrome. But since a fixed-gear bicycle is just a bicycle without a freewheel, a fixedgear bicycle can be almost any type of bicycle. A fixed/freewheel rear hub (flip-flop) Some road racing and club cyclists used a fixed-gear bicycle for training during the winter months, generally using a relatively low gear ratio, believed to help develop a good pedalling style.[4] In the UK until the 1950s it was common for riders to use fixed-gear bicycles for time trials. The 1959 British 25 mile time trial championship was won by Alf Engers with a competition record of 55 minutes 11 seconds, riding an 84 inch fixed-gear bicycle.The fixed-gear was also commonly used, and continues to be used in the end of season hill climb races in the autumn.[9][10] A typical club men’s fixed-gear machine would have been a “road/path” or “road/ track” cycle. In the era when most riders only had one cycle, the same bike when stripped down and fitted with racing wheels was used for road time trials and track racing, and when fitted with mud-
33
59
The track bicycle is a form of fixed-gear bicycle used for track cycling in a velodrome. But since a fixed-gear bicycle is just a bicycle without a freewheel, a fixed-gear bicycle can be almost any type of bicycle.[3] A fixed/freewheel rear hub (flip-flop) Some road racing and club cyclists used a fixed-gear bicycle for training during the winter months, generally using a relatively low gear ratio, believed to help develop a good pedalling style.[4] In the UK until the 1950s it was common for riders to use fixed-gear bicycles for time trials. The 1959 British 25 mile time trial was won by Alf Engers with a competition record of 55 minutes 11 seconds, riding an 84 inch fixed-gear bicycle.[5][6][7][8] The fixed-gear was also commonly used, and continues to be used in the end of season hill climb races in the autumn. A typical club men’s fixed-gear machine would have been a “road/path” or “road/track” cycle.
old
school
nick ballantine e nick@be-compact.co.uk m 07774 865 357 t
0207 193 0042