December 2023 NICA News

Thank you to Coca-Cola, Premier Sponsor of NICA Marketplace, “Together!”

CONTENTS • DECEMBER 2023 ARTICLES & FEATURES 04 This Month’s New & Renewal Members 05 President’s Message 07 Director’s Voice 08 Riffing With Rey 10 Association Announcements 12 Winter Comfort Foods 13 Thoughts From a CCE 15 Getting to Know Your Regional Council Members 16 Mind Your Mindfulness 18 “All In!” Partnerships with Sysco 20 NICA Marketplace, “Together!”

Program featuring Schedule, Sessions and Workshops, Exhibitors & More 31 Situational Awareness: What’s Going On? 34 Casino Night in Arizona 36 Save the Date For the 2024 Expo & Food Show: “Tomorrow Starts Today!”

39 From the Camera Roll...

41 2023 NICA Membership Contest Leaderboard

20 ADVERTISERS 17 Alpha Baking Co. 02 Coca-Cola 41 Colonel Jim’s 30 Entegra / Aspire 09 Fanestil 38 Fare Foods 40 Haas & Wilkerson 33 Heinkel’s 17 Hummel Group 42 JKJ Workforce 19 Mattress Firm 38 McGowan Allied

12 Mr. G’s 09 OA Finance 19 Pima County Fair 35 RIO Syrup 14 Schantz 11 Swanel 35 TasteMaker 09 Teti Bakery 11 Valley Meats 14 WNA

NICA is a membership-driven organization dedicated to strengthening relationships with the Fair, Festival, and Special Events Industries through effective communication, education, benefits, leadership, and solutions.

National Independent Concessionaires Association, Inc. is a Florida Corporation with an Editorial and General Office located at 1043 E. Brandon Blvd., Brandon, FL 33511 • Off ice: (813) 438-8926 • Fax: (813) 803-8460 • Online: www.nicainc.org The information contained in this Publication is based upon sources believed to be reliable. Readers should not act without professional advice. Cover to Cover © 1993-2023 NICA, Inc. All Rights Reserved. “All In For NICA Marketplace!”

December 2023 NICA News 3

This Month’s Newest Members Matthew Cancel

Rob Hensley

Ron Mize

Geoff Hinds

Trevyn Mullins

Denise Ho

Rick Pachell

Vito Marotta

Edward Reeder

Katherine Meskill

Matt Rinehart

Katie Cannon

Lonestar Hat Company / Hardcore Sodas Fresno, CA

John Castro

Deschutes County Fair & Expo Fry Burger Redmond, OR Eureka, CA

Bert Dollente

Luxe Retail Las Vegas, NV

Whitney Fraleigh

Porky’s BBQ Marston, MA

Timothy Garstka

Humboldt County Fair Carlotta, CA

Pristine Promotions Woodstock, GA KCS Consulting, LLC Dallas, OR C Collision Services Invergrove Heights, MN Kama’aina Grill Fife, WA Fluffy’s Hand Cut Donuts Hobe Sound, FL Eastern States Exposition West Springfield, MA

Fanny’s Fabulous Funnel Cakes Ashland, OR

James Romer Iowa State Fair Des Moines, IA

Dan Sackett

First 2 Market Products, LLC Perrysburg, OH

Scott Stoller

Deluca Family Foods Youngstown, OH Uncommon USA, Inc. Lombard, IL

Colorado State Fair Pueblo, Colorado

Paul Warner

Designer Inspired Shades Las Vegas, NV

Kris White

Whiteswave Design / Banners by Kris Sebastopol, CA

Amerigun, LLC Oregon City, OR

Welcome to our 21 New Members! “Together We Can!”

This Month’s Member Renewals David Belcher

The Eatery Huts, LLC and Footsie Wootsie Princeton, KY (2014)

Brad Bennett

Bennett Concessions Kokomo, IN (1997)

Jack Bidwell

Bidwell’s Concessions Crossville, TN (1995)

Phyllis Bidwell

Bidwell’s Concessions Crossville, TN (2004)

Savannah Bradbury

Concession Management Services Inc. Maricopa, AZ (2021)

Brian Bradbury

Extreme Event Fair Foods Maricopa, AZ (2021)

Jacqueline Bradbury, CCE Sweet Cheeks, LLC Maricopa, AZ (2013)

Scott Brandt

Butcher Boys / F&W Concessions Germantown, NY (2021)

4 December December2023 2023NICA NICANews News

Mike Burns

Grand Rapids Popcorn Co. Comstock Park, MI (2007)

Krista Duncan

David Cavallaro

Block & Bridle Club at Virginia Tech Blacksburg, VA (2021)

Libby Class

George’s Fun Foods Gibsonton, FL (1993)

Ryan Collmer

Helm Concessions Riverside, CA (2020)

Cavallaro Concessions Mendota Heights, MN (2018) Libby’s Ice Cream & Co. Ruskin, FL (2015) Meatball Factory LLC Cape Coral, FL (2019)

Fran Crone

SW Florida & Lee County Fair North Fort Myers, FL (1997)

Richard George, CCE µ

Colleen Helm

Robert Holmes

Spectrum Weather and Specialty Insurance, Inc. Kearney, MO (2018)

Gigi Horowitz

Jodi Dirksen

Fun Time Foods LLC Anaheim, CA (2015)

John Doolan

Nebraska State Fair Grand Island, NE (2011)

Tiffany Dugan

Boki Gelato Sioux Falls, SD (2019)

Rogue Concessions White City, OR (2018) Doolan Amusement Co. Stuart, FL (2002) TC Dugan Enterprises Inc. Carlsbad, CA (2021)

Keaton Irwin

Borjan Jaksic

Brian Johnson

McCain Foods Newnan, GA (2022)

Ryan Legaux

Legaux Holdings LLC Los Angeles, CA (2022)

William (Billy) Level

Hog Wild BBQ Ronceverte, WV (2016)

Mark Massey

Mark Massey Concessions Germantown, KY (2009)

Lorna Massey

Mark Massey Concessions Germantown, KY (2018)

Mike McGrath

The Best Around Inc. Cape Coral, FL (2019)

Jim McGuire

Du Page County Fair Association Wheaton, IL (1997)

►► “Renewals” continued on page 40 µ 1993-2003

2004-2008 2009-2013 2014-2022

PRESIDENT’S MESSAGE Vincent Nelson, CCE, President Welcome to Las Vegas for the second annual NICA Marketplace, “Together!”

We have some great events, workshops, and speakers scheduled for you to see and do. See Page 20 for more on what we have planned!

Let’s talk about what NICA has done for me. Everyone always asks, “What do I get for my NICA Membership?” All I can say is that you get out of it what you put into it.

First, let’s address the leadership opportunities.

Once you are a member, after a year you can start to serve on a Council, which I did for a few years. It opened up my knowledge on the Northeast. Next I served on the Board, and I have worn many hats so far—some I have enjoyed like being President. I can tell you I did not like being Secretary for a year.

I followed Sandy Class, CCE, Past President, and she made it seem so easy. I learned very fast that it was not as easy as it seemed.

Next, let’s talk about savings. I have always used the NICA Pepsi discount and I use an average of 60 BIBs a year, saving $18 off of each; that alone has saved me $1080! For the longest time I did not use Sysco, since I mostly sold Pizza. As my family has grown, so has my business. With Meat stands and Fry stands, I have saved at least $2500 between Chicken Tenders, Philly Steak, and Beef for Roast Beef stands among many other items. I have also used AutoZone and saved between 10% and 15%—I did use this benefit a lot and saved a

Season’s Greetings few dollars. Last year I saved 20% with Hertz on my rental car for Tampa (I’ve heard other people have had the same luck). Linda and I painted the living room this spring, and not only did I save with Sherwin Williams, but I feel the quality of paint was better. I also purchased a hot water heater from Arrow Distributors. It was $13 cheaper than anywhere else I could find it, including Amazon.

I have tried to use every benefit this year; some you do not save money, but the level of service is unmatched by their competitors. I’m talking about Fare Foods and Hummel Group. I also had a few that did not work for me and I know they work for others, such as CLC Lodging; we need improvement on this benefit in my opinion. Last but not least is Goodyear. It just does not work in my market, but that being said, if you talk to Jay Wells, CCE, Director, the benefit is a home run for him and many other members.

A few other mentions include the fact that my Entegra check was more then my NICA dues! I use Fiserv and most of my complaints are caused by me and my thickheadedness. Ford Motor Company has been hard to deal with since COVID, but I can say in 2011 I did save a bit of money on my new truck. Of course, that was a long time ago.

NICA is what you put into it, I have made many great friends and I have also gotten much better at public speaking. That was with some pressure from Rey O’Day, Executive Director; she is a member benefit sometimes and other times I just shake my head and move on.

December 2023 NICA News 5

OFFICERS

President: Vincent Nelson, CCE 1st Vice President: Kim Barr, CCE 2nd Vice President: Kelly Grout Treasurer: Dan Lusenhop Secretary: Stacey Pittroff-Barona, CCE

DIRECTORS

Brandy Arredondo, CCE Jacqueline Bradbury, CCE Bary Bunts, CCE Phil Delahoyde Bryan Enloe Jeff Thornberry, CCE Jay Wells, CCE

PAST PRESIDENTS’ COUNCIL

Daryl Whicheloe, CCE Sandy Class, CCE Don Delahoyde, CCE Kathy Ross, CCE Dan Lusenhop Dominic Palmieri, CCE Paulette Keene, CCE

Joe Potillo, Jr. Greg Miller, CCE Tom Sattler, CCE Russ Harrison, CCE Richard Busse, CCE Tom Hodson, CCE Jim Hodson, CCE (Deceased) Tim O’Brien, CCE Ron Smith Adam McKinney, CCE Mike Pence, CCE Jack Woods, II, CCE Bob Hallifax, CCE Frank Parnell, CCE Larry Orme (Deceased) Larry Sivori Rich Wright Bill McKinney, CCE Arthur Pokorny, Jr. Gene O’Brien, CCE (Deceased)

Communications & Marketing Manager • NICA News Editor: Jesse Willard

OFFICE STAFF

FOUNDATION

Executive Director: Rey O’Day rey@nicainc.org

Office & Membership Manager: Linda Frisco nica@nicainc.org

communications@nicainc.org

Office Clerk: Christine Farrell

Tom Hodson, CCE Mark Lancaster Don Kenna Larry Sivori

EAST COUNCIL

jessica@nicainc.org

Bary Bunts, CCE Ryan Collmer Whitney Fraleigh Ryan Hagy Patty Tessari Michael Zdebiak, Jr.

Midwest Council Coordinator: Dennis Larson, CFE

MIDWEST COUNCIL

clerk@nicainc.org

East Council & Social Media Coordinator: Jessica Gottsche

dennis@nicainc.org

West Council Coordinators: Don Delahoyde, CCE Julie Dunn donandjulie@nicainc.org

Connie Boesen Sandy Class, CCE James McConnell Richie O’Neil Matt Ribar

WEST COUNCIL

Michelle Allen President: Audrey Poole Brandy Arredondo, CCE Vice President: Greg Miller, CCE Treasurer: Jennifer Giordano, CCE Irene Dugan, CCE Gigi Horowitz Secretary: Rey O’Day Ryan Long, CCE Trustees: Kara Moederndorfer, CCE Kim Barr, CCE Albert Valadez Carmel Dyer-Pittroff, CCE Steve Vartanian Kelly Grout Nate Wells

Do you have any questions or would like to get involved with NICA? Contact us at (813) 438-8926 or nica@nicainc.org today!

The season is over, everything is clean and put away for the season, and now it’s time for family. This time of year I spend as much time as I can doing adventures with the family. One of my goals was to hit all the local fire watch towers—there are 14 in total for my area. It’s nice to get out in the cool air and go for a hike. I’ve already done six! I am not sure if my children will like it, but Linda and I sure do. We live in one of the most beautiful parts of New York, the Hudson Valley, and there is so much to do in the area.

It’s also time to give back! We donate to our local community with everything from donations to helping cook dinners for families in our area. The Concession Business gives us lots of opportunities to give back to the community, and we know how to serve a large group in a short amount of time.

Family time is only a short period of time and then before you know it, it’s Convention time in 6 December 2023 NICA News

Vincent Nelson, CCE, President, on a hike with his wife Linda and children Gabriella and Vincent

Florida. That means April is getting close and we need to finish our Winter projects. I have several projects going this Winter; I have two trailers getting work done and I’m hoping to build a new beer stand and re-rack a cargo trailer. Those are just a few Winter projects...

I want to wish everyone a Merry Christmas, Happy Hanukkah, and a wonderful New Year! ▲

DIRECTOR’S VOICE Bryan Enloe, Director

Coming Together!

At only seven years old I began chasing those Midway Rubber Ducky. It is spectacular! lights, and I knew it was where For the last few weeks, I’ve been split up I belonged. Growing up in the between Texas, Louisiana, and Arkansas, and amusement arena allowed we just had our last event of the year. Next, me to see the opportunities we go back home to Arkansas and tend to the that life on the road will bring, homestead. I have been away for about five though many hard lessons months, and I am glad to be home. I am already were learned at the same time. planning for the next season, and we are working When I was a kid my family had Carnival games hard on next year’s new Beers, Cocktails, and and I helped with some rides as a teenager in Foods. Sometimes we might see something on various Carnival companies. I switched to Food TV or have a crazy idea. My son just came up with Concessions and I’ve been working in Food ever a Pizza with a Cilantro sauce base and it is so since. Branching out on my own in 1999, I began flipping good! It may appear that we are resting in specializing in Pizza and Fried Treat stands around the Winter, but we never really rest. My brain goes the Midwest and all the way down to the tip of a million miles a minute—it’s nonstop!

Texas. Together my wife Jennie and I also own This year I also joined the Benefits Committee, and operate The Hideaway at the Minnesota State and I have many ideas for new NICA Benefits.

Fair. We enjoy traveling with our children and I ran for the NICA Board of Directors on the passing down the family tradition. We joined back promise of creating a fuel discount card for the when NICA was very first starting out and we’ve NICA Membership, and thanks to the efforts of been supporters for a long time. fellow Committee Members Ryan Long, CCE, I was elected last year to serve on the Board West Council, and Jesse Willard, Communications of Directors, and so far, it has been an interesting Manager, we are in the process of talking to ride. I am still getting my feet wet and learning a few different companies to see if they are a the ropes. I am pretty happy with my experience, good fit. If you aren’t sure about the value of your and next year will be even better for me since I will membership, take advantage of all the discounts. learn more about being a Director. I am confident You can’t get them without NICA! in what we can do as an organization to improve In the time since last year, I attended our first the value of our membership, and I am happy that I NICA Marketplace, “Together!” event and the many joined! If you have the chance, take the leap.

Midwest Member Gatherings that took place The beginning of the season started off horribly earlier this Fall. These Gatherings are certainly with regards to truck issues, but hitting the mark! These events had thankfully we got through it! Every a great presence of Fair Staff and event is a little different, but there it was a very remarkable turnout, were also crazy TikTok challenges especially in Minnesota. These and safety concerns that were scaring Fairs are fantastic and they know patrons. Thankfully, this year’s theme what their audience needs. I was of “All In!” inspired me to face any really impressed! I would also like to challenges or adversity head on. At highlight last year’s Sysco tour, which Minnesota State Fair, our Duck Duck was a neat experience to go through.

Blue Duck Beer stood out as one of I am looking forward to coming our new menu items that did very together and having fun at this year’s Bryan’s Duck Duck Blue well. It is a Blueberry Lemonade Ale event in Las Vegas, and I will see you Duck Beer was one of his with Salted Sea Foam and a little there. “Together We Can!” ▲ new items this year

December 2023 NICA News 7

RIFFING WITH REY

Rey O’Day, Executive Director

Welcome to the second annual NICA Marketplace, “Together!” in Las Vegas. This is a project the Board has been working on since 2020. It was the logical extension of our ten years of Strategic Planning that included becoming a Professional Voice in our beloved Industry, and we are proud that it is now entering its second year! I’m so excited for this to be happening for our Industry; for NICA; for you; and for me. This event is truly the essence of “Together We Can!” We begin our event with our General Session, where we will go “All In!” with the help of our Keynote Speaker Jeremy Parsons, CFE, and learn “What is NICA?” from NICA Leadership, including Jessica Gottsche.This leads into our Educational Workshops, where it is NICA’s tradition to give out a Door Prize at every one that we present.

Thank you Carole and Mike Marcus, Vic Marcus Concessions, for their Door Prize Sponsorship.

We will also feature a Roundtable Luncheon, sponsored by GoCashless, where many important topics will be discussed over lunch. We will gather back together again in Florentine Ballroom A for the Educational Workshop, “Staying Out of Harm’s Way by Minimizing Risk,” to stress the importance of security for our Members and Fairs.

The sold out NICA Marketplace Trade Show features 33 companies that serve our businesses who are eager to meet you, serve you, and strengthen relationships with you. Talk to them and please support them. We thank Mattress Firm for sponsoring Monday night’s Happy Hour.

In addition to visiting Exhibitors, enjoying Happy Hour on Monday and Lunch on Tuesday, choosing your favorite Pick-a-Ticket item, and networking, we are holding “How To” Sessions throughout the entire conference, including during the Trade Show. Read the onsite schedule for the full times, topics, and speakers for each session.

Our Tuesday Educational Workshops will culminate in our Closing General Session: 8 December 2023 NICA News

Celebrating NICA

“Tomorrow Starts Today!” presented by Dominic Palmieri, CCE, Past President. Next, our President Vincent Nelson, CCE and Incoming President Kim Barr, CCE will toast us into the Industry Excellence Reception, where we will honor our new Certified Concessionaire Executives and hold a Hall of Fame Reception for 2022 Recipient Don Delahoyde, CCE for those who could not make it to the reception in February. To learn more about this event, we have compiled a comprehensive program, sponsored by Pima County Fair, starting on Page 20, to assist you in choosing your own path in experiencing this event. It also features Marketplace Exhibitor locations, as well as descriptions and contact information for each one.

Once we have had the chance to be “Together!” this month, we will see you for “Tomorrow Starts Today!” February 5-7, 2024 at the NICA Business Expo and Fare Foods Food Show in Tampa, FL. Please, remember what happens at NICA Marketplace, “Together!” does NOT stay in Vegas; it was designed to LEAVE Vegas to permeate your communities, Fairs, businesses, families, and lives, with you knowing that “Together We Can Be All In!” As we celebrate this Holiday Season and approach the New Year, we are so very grateful that we are all members of our fantastic NICA Family! Our mission is to strengthen relationships with the Fair, Festival, and Special Events Industries though effective communication, education, benefits, leadership, and solutions.

We checked all those boxes this year and you each played a starring role in helping us fulfill our mission. As we continue to evolve to meet the changing needs of our Fair community, your loyal support is instrumental in helping NICA remain a vibrant, creative home for the communication, education, leadership, and solutions that will be enjoyed by generations to come. We hope you find inspiration, respite, education, joy, ideas, benefits, and friendship within our organization. May you enjoy a warm and delightful Holiday Season!

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December 2023 NICA News 9

Association

ANNOUNCEMENTS Do you have any announcements you would like to share? Contact us at (813) 438-8926 or nica@nicainc.org

Our Condolences to the Family of Linda Comer We are saddened to report that Linda Comer, former NICA Executive Director, passed away on October 29, 2023. Rey O’Day, Executive Director, and Gayle McGrath, CCE, Past Director, shared the following tribute: 30 years ago, NICA was in its infancy. The Board had just formed and there were a little over a hundred members. NICA needed a record keeper and someone to keep communication going for the Board. In January 1994, Linda Comer left teaching first grade to become NICA’s Office Manager and run the day-to-day business of NICA out of her home. Her job description grew in leaps to match the size of NICA’s growth. She became bookkeeper, secretary, publisher, editor, master communicator, event organizer, promoter, and friend to members throughout the Industry. During Johnny Holmes’s tenure as Executive Director, she was made Assistant Executive Director and moved the NICA Office “off her dining room table” to an office in Cape Coral, FL, and each month, she and the Women in NICA (WIN) produced the NICA News. Because she went to speaker training and began to travel for NICA, she hired one or two people to continue the work in the NICA Office and hired a CPA service. She experienced NICA’s growth from “four cardboard boxes, a computer and $700 in the bank” to a force within the Fair and Festival Industry. She served as NICA’s Executive Director from December 1999 through December 2001, and resigned due to health challenges. She made everlasting friends and a positive impact on NICA’s history.

A Celebration of Life was held on Saturday November 11, 2023 in Cape Coral, FL. In lieu of flowers and in remembrance of Linda’s passion for helping others, the family asks that charitable donations be made to the JSC Priority Scholarship or Hope Hospice. ▲

NICA Represented at Rocky Mountain Association of Fairs NICA was thrilled to have attended and actively participated in the Rocky Mountain Association of Fairs (RMAF) Convention in November. At the convention, Jeff Thornberry, CCE, Director, presented “Inspiration of Commercial Exhibits” and Kim Barr, CCE, 1st Vice President, and Lonna Breshears, Western Idaho Fair and incoming RMAF President, discussed “Healthy Relationships Between Fairs and Concessionaires.”

Congratulations to Courtny Conkle, CCE, Wyoming State Fair, for winning Fair Manager of the Year! All in all, a great Industry experience and another example of “Together We Can!” ▲ Jeff Thornberry, CCE, speaking to attendees during his presentation

10 December 2023 NICA News

Jeff Thornberry, CCE, Director, Alan Barr, Pacific Crest Concessions, and Kim Barr, CCE, 1st Vice President

Courtny Conkle, CCE, Wyoming State Fair, accepting her award

Don’t Delay! Renew or Refer a Member For an Entry to Win Coca-Cola generously sponsors our NICA Membership Contest with three different prizes, with NICA sponsoring one prize. Like last year’s contest, all of the Renewing Members’ names will be placed in the Coca-Cola grand prize drawing for the $2,000 Gift of Travel Voucher. Any NICA Member who successfully refers a member receives one chance for each one to win $500, and a member of NICA Leadership also gets a chance for a separate $500 drawing. The NICA Member who refers the most members this year automatically gets a free NICA Membership, $100, and their name engraved on a Championship Belt! New Applications can be found at www.nicainc.org, on the inside back cover of NICA News, or from the NICA Office. See Page 41 in this issue for a list of all Referral Members who are currently entered in the contest. Good luck! ▲

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Winter Comfort Foods MariBeth Paglia, General Mills Foodservice

Pillsbury Biscuits are ready to go! Biscuits aren’t just a savory side bread—there are all kinds of ways to make them into a mouthwatering to-go meal. Plus, Pillsbury Biscuits are perfect for takeout since they are highly tolerant to the demands of to-go containers and keep their fresh baked taste for hours. Check out our handpicked sweet and savory biscuit recipes for winter holidays including Chicken and Dumpling Soup, IPA Cheese Fondue Bites, Peanut Butter and Jelly Cups, and Biscuit Berry Shortcakes by searching our database of recipes online at www.generalmillscf.com. Happy Holidays! ▲

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Thoughts From a This month’s CCE Statements of Communications and Management Philosophy are from Past President Frank Parnell, CCE and Ollie Parnell, CCE, Parnell Foods:

Frank Parnell, CCE CCE Earned in 2002

I’m not sure if I have ever had a clearlydefined Management Philosophy. I simply try to communicate openly and honestly with all people, especially those with whom I do business, whether it be Fair Management, wholesalers, business associates or employees. I have said many times, and I still believe, that it is not enough to pay employees well; they must also be treated well.

The message should be conveyed to each and every customer that their business is not only welcomed but appreciated. A pat on the back or a “thank you” to a supplier or anyone else who goes out of their way to help you is not necessarily a requirement, but rather a moral obligation. This philosophy could be described in one word: COMMUNICATION. I firmly believe that communication is the key to success and the lack of it is the undeniable reason for failure. There is an old saying: “Be careful what you ask for, you may get it.” But without communication, nothing happens. I believe we should all endeavor to make something happen. ▲

we hear the words but don’t really hear the complete statement. Communication is so very important to keep a smooth-running operation.

Communicating with our Suppliers is also a very important part of our business. Without this conversation, we will be acquiring the wrong stock items for our operation and then this will cause problems with our day-to-day business. To make our business run smoothly, we all have to have conversation daily. As our NICA motto states, “Together We Can!” We must all be open with our conversation with each other. In my opinion, you can accomplish Ollie Parnell, CCE much more in our business by being honest CCE Earned in 2002 and considerate with our employees, our Fair Committees and our Suppliers than by making In my opinion, communicating with your demands of them. I have always heard that you employees and with the Fair Committee is a very must treat others as you would like to be treated. I important part of this business. Employers must be able to talk with and listen to their employees. A have tried to use this in my business relationships big part of communicating is listening. Sometimes and my personal relationships. ▲

What is the CCE Program?

The Certified Concessionaire Executive Program was developed over 20 years ago to recognize the professionalism of Concessionaires, with the title representing a deep understanding and respect for the Fair and Festival business and indicates that the titleholder will perform with the

highest level of professionalism. This prestigious designation is awarded only after a detailed application process has been successfully met.

Once certified, the official presentation ceremony takes place at an annual Industry event.

Are you interested in joining the 80 other CCEs who have earned their designation? To get started, visit the CCE website at www.nicainc.org/CCE. ▲ December 2023 NICA News 13

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14 December 2023 NICA News

GETTING TO KNOW YOUR Regional Council Members This month, we had the chance to interview West Council Member Michelle Allen, based out of Paradise, CA. Her responses are below: What is the name of your business and what products do you sell?

H&M Funnel Cake Express; we sell Funnel Cakes! Our most popular Funnel Cakes are the Fresh Strawberry, Powdered Sugar, and any Funnel Cakes with Ice Cream!

What is your annual route?

All over California. We do our hometown, Glenn County Fair, all the way to one of our favorites, the San Diego County Fair. We usually start our season in April and continue through mid-October.

The whole company combined goes all the way into Oregon and Nevada and also works Sonoma Fairs, as well as the coastal counties. We do shows in the Northern California Mountains, and back down through California’s Central Valley, too.

How and why did you become a Concessionaire?

It is a family business, and I have been fulltime for 11 years. Funnel Cake Express, Inc. was started by my grandparents, Mike and Barbara Sutton in 1988 and that became Pennsylvania Funnel Cakes. It took a while for it to take off, but eventually it did, and in 2012, they asked if we wanted to join too. My husband and I have three daughters Darrian, McKinzee, and Tatum; a son-inlaw, grandson, and another grandbaby on the way— all who spend time on the road during the season.

West Council Member Michelle Allen and her husband Hyrum during a trip to Chicago last year

What do you enjoy about being a Concessionaire?

The smiles on customers’ faces and the extended family relationships we have.

How has the Concession Business changed?

The cost of everything! I wish we could have better communication with Fairs.

How long have you been a NICA Member?

I have been a NICA Member since 2017. Ken McKnight, Reno’s Fish and Chips, recruited me as a member.

Who inspired you to become a Council Member?

Daryl Whicheloe, CCE, Past President.

What do you hope your Council accomplishes?

I hope to get more people to know how great NICA is and become members.

What is your most valuable NICA benefit?

The NICA Scholarship Program!

What’s something you like to do in your free time?

I enjoy spending time with my family.

We appreciate your responses! What is the best way for a NICA Member to reach you?

Michelle’s Funnel Cake stand at the San Diego County Fair

Email me at hyrum_allen@yahoo.com or text me at (530) 520-4380. ▲ December 2023 NICA News 15

Mind Your Mindfulness Jessica Gottsche, Social Media Coordinator

As we’re heading to the holidays, many of our members are home now for some well deserved rest and relaxation, time with family and friends, maybe some leisure travel, and to prepare for next season. It is time to take care of ourselves, and focus on ourselves first. Maybe we’ll catch up on bills, spend a little extra time in the gym, enjoy some retail therapy, but please remember your mental health, too. Consider introducing yourself to a little thing called “Mindfulness,” or deliberately paying attention to what is happening around you and within you.

Mindfulness is a common buzzword today, defined as “the quality or state of being conscious or aware of something or self; or a mental state achieved by focusing one’s awareness on the present moment, while calmly acknowledging and accepting one’s feelings, thoughts, and bodily sensations, used as a therapeutic technique.” Many therapists today begin sessions by teaching their clients or patients mindfulness techniques, to help them calm, focus and decompress. Some of these techniques are easily practiced at home, on your own. An article featured in Entrepreneur stated, “Mindfulness can improve focus by helping identify and let go of distracting thoughts and emotions.

When we are mindful, we are better able to listen actively and fully engage with others, which can foster better understanding and collaboration.”

While taking some time this Holiday Season, try learning these techniques and mastering them to carry with you when life gets hectic again.

16 December 2023 NICA News

Mindfulness Tip #1:

Take time each day to…

Any time you find yourself waiting—when you’re in line at the store, waiting for someone who’s late, or waiting for the “please wait” icon on your computer screen to go away—take this as an opportunity to practice mindfulness, meditation, or prayer.

Mindfulness Tip #2: Take time each day to…

Remind yourself to smile. Notice the expression on your face. Notice it from the inside: lips up or down? Teeth clenched? Tension and frown lines between the eyebrows? When you pass a mirror or reflective window, sneak a look at your expression. When you notice a neutral or negative expression, smile. This does not have to be a wide smile; it can be a small smile, like the smile of Mona Lisa.

Mindfulness Tip #3: Take time each day this month to…

Once a day think of someone close to you—a family member, friend, or a colleague—and give them a genuine compliment. The closer the person is to you the better, such as a child or a parent. The more specific the compliment the better.

Mindfulness can train and strengthen the mind.

It can help calm a storm inside and can help you find balance in the chaos. Find some time to make practicing mindfulness a priority. ▲

December 2023 NICA News 17

Clay Steadham, Vice President of National Accounts, Sysco

with

Hi, I am Clay Steadham, Vice President of National Accounts at Sysco, and I have served Sysco’s customers for nine years at various levels, curating robust knowledge and skills in the Food and Beverage Supply Chain. I started my Sysco career as an Account Executive at Sysco Houston and soon transitioned to a role within the National Sales organization as a National Account Manager. I continued servicing Sysco’s customers in that role until 2020, at which time I was asked to lead change for the Sysco organization by piloting Sysco’s novel Customer Success program, what is known today as the HQ Center of Excellence. Once this new “Way of Working Together” was up and in a steady state, I was then asked to rejoin the National Sales team as Senior Manager of National Accounts in 2021.

In 2022, I joined the Entertainment segment of National Sales as Vice President, and one of my first assignments was to attend NICA Marketplace, “Together!” in 2022. I look forward to my one-year anniversary of both this position and being a NICA Marketplace Trade Show Exhibitor.

I am supported by the HQ Center of Excellence team headed up by Tracy Whiting, Customer Experience Manager. This team is designated to My Sysco Experience | New Ways of Working

I Need Help Now!

✓Where’s My Truck? ✓Orders: date changes, cancellations & additions ✓Item availability & product information ✓Returns ✓Will Calls ✓Copies of invoices ✓General inquiries Team email address: customer@sysco.com

18 December 2023 NICA News

Customer Care Center

Call us FIRST at

1-800-797-2627 Hours (CST)

M-F: 6 am – 10 pm Sat: 7 am – 8 pm Sun: 9 am – 10 pm

assist our national customers from one central point. For NICA, this team plays a key role in account setup and is easily reachable by visiting the NICA website at www.nicainc.org/sysco.

Additionally, Sysco has implemented the Customer Care program that you can reach at 1-800-797-2627 or customer@sysco.com, offering seven day per week customer service, with expanded hours, allowing for a reliable point of contact for those simple requests such as adding to an order, requesting an invoice copy, will calls, etc. The Customer Care group takes these tasks off NICA Members’ Sales Representatives, allowing those colleagues added time to be more thoughtfully and strategically engaged.

Finally, Sysco is always enhancing the technology available to our valued customers.

The Sysco Shop and Pay portals offer the ability for customers to place orders, download invoices, make payments, and more from any device. In addition, Sysco Studio can ensure your success by simplifying the process of menu design, engineering, and management into one seamless, user-friendly restaurant management tool.

Sysco is proud of its partnership with NICA and all of the wonderful NICA Members. I look forward to continuing the partnership into the future with great successes and improved services. “Together We Can!” ▲

Have You Signed Up? To enroll, visit www.nicainc.org/sysco, contact your local Sysco Sales Representative, or connect with Clay Steadham at (832) 457-9625 or clay.steadham@sysco.com. Once enrolled, you are assigned an Account Number and you can begin ordering your products immediately.

August 2023 NICA News 18

December 2023 NICA News 19

Welcome to NICA Marketplace, “Together!”

In 48 hours you will network with colleagues, discuss practical solutions, enjoy storytelling, and return enriched. “Together We Can!” This second inaugural event will feature a non-exclusive Trade Show with 33 Exhibitors, 15 Educational Workshops led by hands-on Event Industry Thought Leaders, 10 Roundtable Topics, “How To” Sessions led by Experts, and Networking Opportunities that are welcome and comfortable—a place where we all understand we are Customers 20 May December December 2022 NICA 2023 2023 News NICA NICANews News

of each other and “Together” we share a Fair Guest to serve. We also invite you to join us by bus ride for the Sysco Warehouse Tour on Wednesday, December 6, 2023.

Sysco will offer a FREE facility tour, a product showcase, and a light lunch to all who attend.

The event will be held at the beautiful Tuscany Suites and Casino, Las Vegas, NV, within walking distance to The Strip. Outside the event, you can enjoy amenities including daily entertainment featuring the Rat Pack, dining, lounges, spa, pools, and more. See you in Vegas!

Sunday, December 3, 2023 2:00–7:00 PM: NICA Marketplace Registration & Arrival Hospitality Suite.............................Siena & Tuscany Evening on your own

Monday, December 4, 2023 7:00 AM–4:00 PM: Registration................................................................................................ Florentine Lobby 9:30–10:45 AM: Marketplace Opening General Session.................................................Florentine Ballroom A 11:00 AM–12:15 PM: Educational Workshops............................................................. Florentine Rooms E & F 12:30–2:00 PM: Roundtables & Lunch (included).........................................................................Siena & Tuscany 2:15–3:30 PM: Educational Workshops........................................................................ Florentine Rooms E & F 3:45–4:45 PM: Staying Out of Harm’s Way by Minimizing Risk......................................Florentine Ballroom A 5:00–8:00 PM: Marketplace Trade Show & Happy Hour Reception (included)..................Florentine Ballroom C Evening on your own

Tuesday, December 5, 2023 8:00–11:00 AM: Registration..................................................................................................... Florentine Lobby 8:00–9:15 AM: Invited Continental Breakfast & Networking / Planning Meetings........Florentine Ballroom A 9:30–10:45 AM: Educational Workshops..................................................................Florentine Rooms E, F & G 11:00 AM–1:00 PM: Marketplace Trade Show & Tailgate Lunch (included).......................Florentine Ballroom C 1:15–3:45 PM: Educational Workshops....................................................................Florentine Rooms E, F & G 4:00–6:00 PM: Closing General Session & Industry Excellence Reception (included).......Florentine Ballroom A Evening on your own

Wednesday, December 6, 2023 9:00 AM: Board Bus for Sysco Warehouse Tour............................................... Tuscany Hotel Lobby Entrance 9:30 AM–12:30 PM: Warehouse Tour, Product Showcase & Light Lunch (included).................Sysco Las Vegas 1:00 PM: Bus Returns.......................................................................................... Tuscany Hotel Lobby Entrance

Schedule is subject to change; visit www.nicainc.org/marketplace and check signage for final details.

December 2023 NICA News 21

Thank You to Our Premier Sponsors

Monday, December 4, 2023 Educational Workshops Sponsored by A Pop Above, The Hideaway, Galaxy Amusement Supply, Hummel Group, Needham Concessions, Rickey’s Jerky, Stizzy Works & Webster Enterprises • Door Prizes Sponsored by Vic Marcus Concessions

9:30–10:45 AM

more organizations understand these trends, the better they will be equipped to navigate them. Commercial Exhibit managers alone cannot solve this riddle. Support from CEOs, Deputy GMs, and even Sponsorship Coordinators will be needed if these vital ecosystems are to continue serving their purpose. This presentation will give Fairs both tools and actionable information needed to strategically manage the change coming to their retail environments.

12:30–2:00 PM “What’s On Your Mind?”

Roundtable Discussions Over Lunch Siena & Tuscany

Opening General Session

Sponsored by GoCashless • Moderators: Jessica Gottsche, NICA Staff; Donna Ruhm, San Diego County Fair (retired)

“What is NICA?” / “All In!”

Discussion Topics: Credit Card Fees, Fair Hours and Number of Days, Multi-Year Contracts, Standardizing Beverage Prices, Tipping Practices, Cashless Only Purchasing, RV Park Security, Sustainable Packaging, Dietary Restrictions, and ADA Access.

Florentine A

Sponsored by Southern Oregon Food & Beverage & Wings of Fame Productions • Keynote Sponsored by Fiserv/Clover The Opening General Session will feature a Welcome and Introduction by Vincent Nelson, CCE, NICA President, and Rey O’Day, NICA Executive Director, followed by “What is NICA?” presented by Jessica Gottsche, NICA Social Media, East Council, and Foundation Coordinator, and closing with “All In!” Keynote Address by Jeremy Parsons, CFE, Iowa State Fair CEO.

11:00 AM–12:15 PM Sticker Shock… How Do We Provide Value in an Atmosphere of Huge Price Increases?

Florentine E

Moderator: Rey O’Day, NICA Executive Director Panelists: Phillip Delahoyde, Extreme Food & Beverage and NICA Director; Lisa Gallagos, Cruzer’s Cocina; Dominic Palmieri, CCE, Odyssey Foods LLC and NICA Past President; Jeremy Parsons, CFE, Iowa State Fair CEO The fallout from these feelings can have a real impact on immediate and future behavior. How Fairs and Concessionaires respond to this challenge impacts more than just short-term profitability. When Prices become too high it strongly affects the perception of Value for our Guests. Join us as we take an in-depth look into some solutions to the myriad of factors that impact pricing decisions, such as market dynamics, rent, fuel, competition, and Guest expectations. We must do all we can to not lose Value in the minds of our Guests.

Understanding the Trends Impacting Retail at Fairs Florentine F Sponsored by Webster Enterprises • Presenter: Jeff Thornberry, CCE, Pristine Systems and NICA Director We are deep in a generational shift in buying habits, one that has left many of our events finding it increasingly difficult to fill their Commercial Exhibits Spaces. This is more than just post-pandemic shock, it’s part of a long-term trend that will eventually force Fair organizations to rethink how they manage shopping programs. The

22 December 2023 NICA News

When you enter the session room pick up your complimentary lunch and bottle of water and sit at a table that has a topic you would like to discuss. You will be able to participate in three different topic discussions during this session.

2:15–3:30 PM Making Social Media & Marketing Work For You Florentine E

Moderator: Jessica Gottsche, NICA Social Media Coordinator Panelists: Bary Bunts, CCE, The Apple Cart; Danielle Dullinger, Minnesota State Fair Food & Beverage Manager; Rachael Lough, Ohio State Fair; Maria Zaffuto, Sweet Adventure Concessions When Social Media emerged, it was a game changer for Marketing.

Immediately, it freed up traditional advertising dollars to be spent differently. This new way of communicating through effectively using various platforms increased engagement and drove business to our Industry in ways that we never thought were possible. By taking it to the next level of engagement with live videos, stories, Influencers, QR codes, and more our presence will continue to grow and build a new generation of Fairgoers.

Profits Are Made With Buying Power Florentine F

Moderator: Jay Wells, CCE, Wells Concessions and NICA Director Panelists: Drew Ammerman, Sysco Contract Sales Consultant; Todd Patrick, Entegra Director of Client Support; Audrey Poole, Fare Foods VP of Business Development and NICA Foundation President; Clay Steadham, Sysco VP of National Accounts NICA’s benefit programs are based on us being an association of companies who band together to increase their purchasing power with suppliers. One of the primary purposes of that combined power is to achieve the best prices from suppliers. Another one is to enjoy preferential rates and discounts for buying in bulk. Reducing cost for purchasing goods and services is how companies make money at the point of sale. These experts will improve your buying power.

3:45–4:45 PM

9:30–10:45 AM

Staying Out of Harm’s Way by Minimizing Risk

Infrastructure, Technology, Connectivity & Digital Commerce… Oh My!

Florentine A

Sponsored by Hummel Group • Moderator: Phil Teague, Hummel Group • Presenters: Paul Loftis, Westfield Insurance Group Senior Risk Control Representative; Vincent Nelson, CCE, Vinnie’s Fine Foods and NICA President

Florentine E

Note: The 2023 season left most thinking about and/or experiencing Safety and Security in new ways; therefore, NICA is holding this session in Florentine A as the only session in this hour to encourage everyone to attend.

In order to have more Technology and Digital Commerce (POS) we need Infrastructure and Consistent Connectivity to Wi-Fi to make it work. We cannot wish and will these ideas; we have to do the research, spend the money, plan the time to make them reality, and understand the equipment, software, procedures, and legalities. This title is a mouth full of big words that are important to understand. Our experts will explain what we need to have and what we need to know about making it work well in language we can understand. Together we will take a ride into the 21st century.

Benjamin Franklin famously advised fire-threatened Philadelphians in 1736 that “An ounce of prevention is worth a pound of cure,” meaning that preventing fires is better than fighting them.

“Staying Out of Harm’s Way” is a session focused on strategies and practices aimed at keeping individuals and companies safe and preventing potential harm. Whether it’s discussing safety in everyday life, personal security, or workplace safety, this session aims to empower participants with the knowledge and tools needed to stay out of harm’s way.

5:00–8:00 PM Marketplace Trade Show & Happy Hour Florentine C

Happy Hour Sponsored by Mattress Firm At the center of the Trade Show Floor there is a complimentary assortment of tasty hors d’oeuvres and at the back of the room there is a No-Host bar. Florentine B is set up in roundtables for those wishing to attend a small “How To” Session, network with clients, or visit with friends. See Pages 25-27 for the Trade Show Layout and Exhibitors.

Tuesday, December 5, 2023 Educational Workshops Sponsored by A Pop Above, The Hideaway, Galaxy Amusement Supply, Hummel Group, Needham Concessions, Rickey’s Jerky, Stizzy Works & Webster Enterprises • Door Prizes Sponsored by Vic Marcus Concessions

8:00–9:15 AM Invited Continental Breakfast, Networking & Planning Meetings Florentine A

Generation Forward (Members Under 46) Next Steps for NICA Commercial Exhibitor Council (Merchant Task Force) Legacy Families (3rd Generation or Higher) Breakfast Sponsored by Chuckwagon Concessions If you fall in any of the categories above, join us bright and early on Tuesday for a tasty breakfast, fellowship, and “futuring” discussions with like-minded attendees.

Moderator: Kathy Ross, CCE, Ross Concessions and NICA Past President • Panelists: Jim Teece, Project A President and CEO; Steve Wrobel Fiserv/Clover Regional Sales Director

The Nuts & Bolts of Successful Selling 2.0 Florentine F & Trade Show Floor

Sponsored by Webster Enterprises & Rickey’s Jerky Presenter: Jeff Thornberry, CCE, NICA Director • Panelists: Christopher Nielsen, Can-U Marketing; Denise Warner, Happy Cheeks Face Painting; Edward C. Reeder Sr., Uncommon USA Fairs offer a unique opportunity for businesses to showcase their products and connect directly with their target audience. Our panel of Industry Leaders will discuss successful approaches to make the most of these events by providing you with actionable ideas to implement in your own business. Whether you’re a seasoned Fair participant or a newcomer to the World of Fairs, the tips and strategies shared by our panel of Commercial Exhibitors will equip you with valuable insights, knowledge, and techniques for turning Fairs into a thriving distribution channel for your respective companies. Join us as our panel of Commercial Business Owners demonstrate how to make Fairs a successful part of your strategy.

Critical Safety Conversations: ADA, DOT & Propane Florentine G Sponsored by Hummel Group • Moderator: Phil Teague, Hummel Group • ADA Presenter: Erin Ribar, Duke’s LLC • DOT Presenter: Buddy Wells, Courier Software Safety Director • Propane Presenter: Vincent Nelson, CCE, Fuel Consultant Join Erin Ribar as she provides practical guidance, education, and a bit of advocacy regarding creating spaces and events that everyone can access and enjoy. Discover the principles of Universal Design, gain insights into the Americans with Disabilities Act (ADA), and uncover the key elements of being a proactive force for inclusivity at Fairs. With help from Buddy Wells, embark on a comprehensive exploration of the present and future landscape of the Department of Transportation (DOT). This workshop is designed for transportation professionals and others seeking a deep dive into the current trends, challenges, and innovations within the DOT framework. Vincent Nelson, CCE has worked in the propane and oil industries as his “Winter job” for over 25 years.

He will go over some basic practices and safety procedures, talk about regulators and propane tanks, and review some new and old safety regulations.

December 2023 NICA News 23

11:00 AM–1:00 PM Marketplace Trade Show & Tailgate Lunch Florentine C

Tailgate Lunch Sponsored by Extreme Food & Beverage, Odyssey Foods LLC & Wells Concessions A complimentary assortment of light lunch foods is located at the center of the Trade Show Floor and at the back of the room there is a No-Host bar. Florentine B is set up in round tables for those wishing to attend a small “How To” Session, network with clients, or visit with friends. See the Pages 25-27 for more information.

1:15–2:15 PM Programs For Developing Companies From Within Florentine E

Moderator: Donna Ruhm, San Diego County Fair (retired) Panelists: Dennis Larson, CFE, NICA Midwest Council Coordinator and Minnesota State Fair (retired); Melanie Linnear, State Fair of Texas VP of Food & Beverage; Nate Janousek, Fun Biz Concessions Have you thought about starting a program to grow or train your Vendor companies? The Minnesota State Fair and the State Fair of Texas have progressive programs to grow companies from within their Fair offerings and/or from within their community.

They will share what it takes to qualify for their consideration and the benefits of their programs. Nate Janousek has worked with both Fairs in developing successful projects. New and seasoned Concessionaires will be inspired to get started or think bigger.

Designing Grab & Go, Destination Spots & Trailers That Increase Profits Florentine F Moderator: Jessica Gottsche, NICA East Council, Foundation, and Social Media Coordinator • Panelists: Justin Aquino, San Mateo County Fair Manager; Joe Cetor, Forever Trailers; James Romer, CFE, Iowa State Fair Concessions & Midway Operations Director; Scott Shacklett, OVG General Manager–Fairplex When Vendors design work space it often requires that a lot be accomplished in a small space. When serving many in a short time Fairplex has moved to a successful Grab and Go model. Trailers are expensive, so the design must provide a return on Investment (ROI) and entice the Guest to purchase. When laying out spaces outside, utilities and traffic flow must be considered. This panel of experts will answer questions that include answers about flexibility, health department requirements, lighting, pay points, volume service, and the movement of product and people.

Practical On the Road Maintenance & Organizing Tips Florentine G Moderators: Kathy Ross, CCE, Ross Concessions and NICA Past President; Alan Barr, Pacific Crest Concessions Bring questions or tips about electrical plugs, ordering tires, roadside breakdowns, serving condiments, vermin prevention,

24 December 2023 NICA News

mold abatement, signage protection, keeping track of Fair rules, equipment logs, moving trailers safely, oiling bearings, organizing payroll, and winterizing. Oh, and bring a beverage, too!

2:30–3:45 PM Building Healthy Relationships With Your Vendors Florentine E

Moderator: Kim Barr, CCE, NICA 1st Vice President Panelists: Jon Baker, Pima County Fair Executive Director; Dan Mourning, New Mexico State Fair General Manager; Scott Stoller, CFE, Colorado State Fair General Manager; Nathan Vandewarker, Maverick Concepts LLC In the bustling world of Fairs and Events, there’s a synergy that emerges when Vendors and Event Organizers communicate and collaborate effectively. When it is done consistently and transparently, we build trust and maintain efficiencies that turn ordinary strategies, best practices, and real-life success stories that showcase the undeniable magic that happens when Vendors and Fairs work hand-in-hand. This session includes “How To” handouts.

Keeping Retail Relevant in a Changing World Florentine F

Sponsored by Webster Enterprises • Moderator: Jeff Thornberry, CCE, NICA Director • Panelists: Alan Harrington, We Have Your Flag; Nancy Chapman, Chapman Fashion International; Amanda Schlatre, Houston Livestock & Rodeo Show; Jason Warrenburg, San Diego County Fair Vendor Manager Is the Fair you’ve been attending changing their target audience? Is your customer using your business to figure out how to purchase your product online? Has “as seen on TV” become old news? Are the items your Exhibitor sells past their prime and expiration date? Have your space sales declined? In this session the panelists will discuss things Commercial Exhibitors and Fairs need to consider in order to move successfully into the next quarter century. Together and independently, let’s keep the show floor relevant and enticing to our Guests and profitable for our Commercial Exhibitors and Fairs.

4:00–6:00 PM Closing General Session & Industry Excellence Reception Florentine A

“Tomorrow Starts Today!”

Sponsored by Vincent Nelson, CCE, NICA President & Kim Barr, CCE, Incoming NICA President “Everything I Know I Learned From Someone Else” certainly proved to be true at this year’s NICA Marketplace, “Together!” Rey will do some Riffing, NICA will honor our new CCEs and our 2022 Hall of Fame Recipient Don Delahoyde, CCE. Industry Leader and NICA Past President Dominic Palmieri, CCE will confirm and inspire us to believe that “Tomorrow Starts Today!” and Kim Barr, CCE and Vincent Nelson, CCE will lead us into the Industry Excellence Reception with a champagne toast. Enjoy your Fair Family knowing “Together We Can Accomplish Anything!”

Action Lighting......................... 218 All About Dips.......................... 220 Aspire Bakeries/Otis................. 205 Beach Cities Wholesalers......... 116 Berk......................................... 122 Boxed Water is Better............... 209 Branding Iron Holdings............. 215 ChemxWorks............................ 105 Edward Don & Co...................... 202 Entegra..................................... 203 Eventeny.................................. 108 Fare Foods............................... 102 First 2 Market/Gripstic.............. 112 Fiserv/Clover............................ 104 Florida’s Best............................ 106 Good Source Solutions............. 216 Hummel Group......................... 101 Instawork................................. 103 JKJ Workforce.......................... 118 Kraft/Heinz............................... 207 The Langlois Company............. 117 Luxe Retail............................... 110 McCain Foods.......................... 213 McGowan Allied....................... 217 Midway Money..................219/221 NICA........................................ 300 OA Finance............................... 120 OCC Signs................................ 121 Pactiv Evergreen...................... 211 Pronto Pup............................... 119 Smithfield/Farmland................. 204 Sysco....................................... 200 Uncommon USA....................... 114

Bar 121

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119

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120

221 117

216

118

219

116

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114

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213

211

108

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Florentine C December 2023 NICA News 25

Action Lighting—218

Branding Iron Holdings—215 First 2 Market/Gripstic—112

Jeff Stevens (406) 586-5105 jeff@actionlighting.com

Eddie Dickensheet (619) 433-4357 edickensheet@bih-us.com

Dan Sackett (419) 874-5444 dsackett@gripstic.com

Action Lighting is ready to bring your lighting ideas to life, whether you prefer the timeless charm of incandescent lights or the latest cutting-edge LED technology.

With the strengths of Holten Meats, Rochester Meats, and Huisken Meat Company, Branding Iron continues to provide center-of-the-plate protein solutions that customers love.

The Gripstic is the best bag sealing device ever made! Our patented slide and seal technology locks in freshness by sealing the entire bag air tight. It is compact, easy to use and easy to store.

ChemxWorks—105

Fiserv/Clover—104

Gary Shifren (858) 218-4646 gary@chemxworks.com

Milton Price (615) 490-2441 milton.price@fiserv.com

The Decarbonator by ChemxWorks is the next generation Heated Soak Tank used in Commercial Kitchens and Bakeries to clean Carbon Build up and Grease from equipment.

Accept more types of payments from anywhere you are. Fiserv has preferred credit card processing rates, hardware solutions including Clover, and 24/7 customer service.

Edward Don & Co—202

Florida’s Best—106

Chris Colovos (617)-849-2358 christophercolovos@don.com

James Toler (321) 225-0498 jameslwjtoler@gmail.com

All About Dips—220 Gregg Martinez (406) 586-5105 allaboutdips@hotmail.com All About Dips strives to create the highest quality gourmet dip on the market. With 19 flavors to choose from and our one step easy mix, we’re confident that you’ll love our dips!

Aspire Bakeries/Otis—205 Mark Goldrainer (513) 284-3970 mark.goldrainer@aspirebakeries.com

Aspire Bakeries is North America’s leading supplier of premium quality bakery products Edward Don & Company is a family like Otis Spunkmeyer and more. owned and operated leading distributor of foodservice equipment and supplies, Beach Cities serving a vast network of businesses across a variety of industries.

Wholesalers—116 Allen May (562) 355-4074 allen@bcwsnacks.com Wholesale distributor of snack foods, wholesale cotton candy machine, snow cone supplies, Gold Medal popcorn machine supplies, and more!

Berk —122 Yvonne Lepor (800) 323-3547 yvonne.lepor@berkbrands.com A full service concession supplier specializing in stock and custom designed souvenir cups, paper plates, novelty drinkware, and many other foodservice products.

Boxed Water is Better—209

Entegra—203

Todd Patrick (866) 368-3472 Todd.Patrick@clientPS.com With a portfolio of 1,500 national, regional and local suppliers, Entegra delivers savings and comprehensive access to food and nearly everything else you buy.

Eventeny—108 Hannah Falkosky (503) 515-3369 hannah.falkosky@eventeny.com Eventeny makes it easy to manage your vendors, volunteers, sponsors, and maps for your event in an all-in-one platform.

Fare Foods—102

Laura Golonka (630) 864-7781

Audrey Poole (618) 542-2155 apoole@farefoods.com

At Boxed Water, we obsess over providing the purest water in the most sustainable way. Our award-winning water is packaged in the most renewable option you’ll find in the water aisle.

Fare Foods is the nation’s leader in distributing concession supplies, food products, and equipment to the Mobile Concessions Industry. Its family of products include Meats, Produce, Dry Goods, Custom Printed Items, and more.

laura.golonka@boxedwaterisbetter.com

26 December 2023 NICA News

Florida’s Best is a family-run business with a commitment to quality and developing all-natural products and remedies that create comfort through pain relief.

Good Source Solutions—216 Kelly Courtland (800) 505-3737 kcourtland@goodsource.com Good Source provides the finest, enjoyable and budget-friendly food products for all your events and plans.

Hummel Group—101 Phil Teague (330) 464-3200 pteague@hummelgrp.com Since 1957 we have been building a business based on relationships and doing the right thing for our clients.

We offer a property, fleet, liability and workers compensation insurance program designed specifically for the Mobile Food Industry.

Instawork—103 Marc Caplan (619) 384-9515 mcaplan@instawork.com Instawork intelligently matches businesses with our vetted pool of 5 million short-term, seasonal, and temp-to-hire workers.

JKJ Workforce—118

McGowan Allied—217

Pactiv Evergreen—211

James Judkins (956) 440-8720 carnival.workforce@gmail.com

Annie Shugart (727) 547-3023 ashugart@mcgowanallied.com

Jeff Beres (815) 276-3472 jeffrey.beres@pactivevergreen.com

We solve labor problems, with over 40 years of experience providing legal solutions for businesses to solve unique labor Issues.

Providing specialty insurance to Independent Concessionaires for over 30 years. We welcome your calls for a quote.

The leading manufacturer of fresh food and beverage packaging in North America.

We’re committed to protecting our customers’ products and brands and our natural resources.

Kraft/Heinz—207 Jennifer Chisolm (706) 577-3815 jennifer.chisolm@kraftheinz.com The Kraft Heinz Company provides high quality, great taste and nutrition for all eating occasions whether at home, in restaurants or on the go.

The Langlois Company—117 Jeff Langlois (951) 903-3029 jeff@langloiscompany.com Manufacturer of fine batter mixes for making corn dogs, funnel cakes, fried fish and chicken, churros mix, etc. We also manufacture BBQ and other table sauces, mayonnaise and salad dressings, frozen dessert powders and drink mixes.

Luxe Retail—110 Denise Ho (480) 253-0420 info.luxeretail@gmail.com Commercial Exhibitor specializing in beauty supplies including acrylic nails and Sistaco mineral bond—it’s a powder, not a polish.

McCain Foods—213 Brian Johnson (770) 490-8099 brian.johnson@mccain.com McCain Foods is the world’s largest producer of the best and most innovative prepared potato and appetizer products to our customers in the Foodservice Industry.

Midway Money—219/221 Dennis Cymbalski (623) 565-5609 dennis@fcgservices.com We provide a unique solution combining industry-best point of sale hardware and software, coupled with our professional services and support; our solution is designed for the best possible customer experience in any business environment.

NICA—300 Linda Frisco (813) 438-8926 nica@nicainc.org NICA is a membership-driven organization dedicated to strengthening relationships with the Fair, Festival, and Special Events Industries through effective communication, benefits, education, leadership, and solutions.

OA Finance—120 Mark Walker (913) 671-0003 mark@oafinance.net OA Finance is a premier lender to the outdoor amusement industry, dedicated to helping you grow your business and bring excitement to your patrons.

OCC Signs—121 Scott Norton (714) 447-4484 scottn@occustomsigns.com Your one stop source for design, wraps and all your signage needs. Our mission is to help our customers get exactly what they need, right when they need it.

Pronto Pup—119 David Sulmonetti (503) 516-6377 dave@prontopup.net Makers of the famous Pronto Pup corn dog mix and Gold Medal distributor.

Smithfield/Farmland—204 Greg Tomasello (413) 310-6393 gtomasello@smithfield.com Smithfield, the world’s largest pork producer is the Industry leader in bacon, ham, sausage, BBQ and fresh pork. Good Food. Responsibly.

Sysco—200 Clay Steadham (832) 457-9625 clay.steadham@sysco.com Sysco is dedicated to market and deliver great products to our customers with exceptional service. Sysco’s variety of companies offer specialty produce, custom-cut meats, gourmet imports, supplies, and resources as unique as your business.

Uncommon USA—114 Edward Reeder 1-800-419-5880 ecr@uncommonusa.com Uncommon USA is proud to have developed “Original” Telescoping Flagpole into the sturdy, versatile flagpole offered to homeowners today, along with flags, banners, and solar lighting.

Don’t Miss Out On Our Contests & Giveaways!

As with all of our Gatherings and Events, there is always the chance for NICA Members to win something, and NICA Marketplace, “Together!” is no exception! We will award door prizes throughout the event at each Session, Workshop, Roundtable, and the Trade Show, with many additional fundraisers in place: Participate in Pick-a-Ticket, ask a NICA Foundation Trustee about For Our Future tickets and donations, and ask a NICA Director, “Who Will Take the Trailer Home?”

December 2023 NICA News 27

A Message From the Keynote Speaker: “All In!” Jeremy Parsons, CFE, CEO, Iowa State Fair I am often quick to point out that Fairs are one of the few places left in our world where entire families can gather together in a safe atmosphere and create life-long memories. Yet, as I think deeper, many of those life-long memories are actually created by our partners.

Think about it. Those families sitting together at a picnic table grazing Fair Food? That memory is created by a Food Concessionaire.

For many of us, when our Fairs were canceled in 2020, we turned to two things—youth livestock shows to maintain our core mission as agricultural Fairs and Food. We knew the power of Fair Food, so we created all sorts of things like drive-in events, food parades, carryout events, etc. Through these innovative events, we were able to engage with our Fairgoers and provide much needed income for both our concessionaire partners and ourselves. In fact, I believe it must be said and noted—if it weren’t for our NICA partners, many Fairs would not have survived financially. When the history of COVID-19 is written, it will show that NICA played a key role in the survival of the Fair Industry.

Our partners stood by us during our darkest times, and we must never forget their willingness to help. At the same time, we must also use this as an opportunity to strengthen that relationship for the future. We will strengthen that relationship at the industry level through continued collaboration between the IAFE, NICA, and OABA. But, at the local level, we need your help! I challenge each Fair to improve their communication with their Concessionaires and Carnival in the year ahead. Create a Communication Committee with your Concessionaires to hear their concerns. It can be as simple as a breakfast during your Fair where you invite your Concessionaires to a meal and listen. Ask your Carnival Owner to attend a Board meeting to discuss his or her challenges with labor and hours of operation. A few simple changes to your Fair schedule can make a tremendous difference.

At the same time, educate your Concessionaires and Carnivals about your Fair. They are often informal information booths (Fairgoers will ask anyone questions when they attend your Fair) and need accurate information. They are part of your Fair’s Guest Service experience. Inform them of your expectations so everyone can be on the same page. Our goal is the same. Fairs, Concessionaires, and Carnivals want to provide top-notch experiences to our Guests, and with a united front, we can become “All In!” and achieve that goal. “Two are better than one, because they have good return for their labor: If either of them falls down, one can help the other up. But pity anyone who falls and has no one to help them up.”— Ecclesiastes 4:9-10

2023 CCE Awards & Hall of Fame Reception During our Closing Celebration, we will be awarding designations to our 2023 CCE Applicants including Alan Barr, Pacific Crest Concessions, Michelle Allen, West Council, Savannah Bradbury, Concession Management Services, Gigi Horowitz, West Council, and Nathan Wells, West Council.

We will also hold a Hall of Fame Reception for 2022 Recipient Don Delahoyde, CCE, West Council Coordinator, for those who were not able to experience it earlier in the year. “Together We Can!” 28 28 December December2023 2023NICA NICANews News

Premier Sponsors

Roundtable Luncheon

Entegra Procurement Services

GoCashless

Forever Concession Trailers

Trade Show Happy Hour

Refreshed Enterprise

Mattress Firm

Sysco The Coca Cola Company

Tote Bags Entegra Procurement Services

Lanyards & Trailer Giveaway Forever Concession Trailers

Program Sponsor Pima County Fair

Volunteer Dinner Sysco

Arrival Hospitality Suite Audrey Poole, NICA Foundation President

Opening General Session Rey O’Day, NICA Executive Director Daryl Whicheloe, CCE, Southern Oregon Food & Beverage

Keynote Speaker

Trade Show Tailgate Lunch Ania & Phillip Delahoyde, Extreme Food & Beverage Kim & Dominic Palmieri, Odyssey Foods LLC Zach Sawyers, Stizzy Works Carol & Jay Wells, Wells Concessions

Door Prizes Vic Marcus Concessions

Continental Breakfast Chuckwagon Concessions

Commercial Sessions Webster Enterprises

Educational Workshops A Pop Above Bryan Enloe, The Hideaway Galaxy Amusement Supply Hummel Group Needham Concessions Rickey’s Jerky

Closing Celebration

Sysco Warehouse Tour Transportation

Vincent Nelson, CCE, NICA President Kim Barr, CCE, Incoming NICA President

Lisa’s Concessions

Champagne Toast

In-Kind Brandy Arredondo, CCE, NICA Director Rock Star Graphics & Wraps OCC Signs Neal Dorfman, Popcorn Neal

Fiserv/Clover

Carmel Dyer-Pittroff, CCE, NICA Foundation Trustee Fred Pittroff, Giant Ride Sponsors as of 11/21/23

December 2023 NICA News 29

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Situational Awareness:

What’s Going On? Mark Herrera, Director of Edu­ca­tion and Life Safety, IAVM

likely to be difficult to detect; therefore, everyone plays a critical role in identifying and reporting suspicious activities.

Safety and security is everyone’s responsibility, How do we protect all venues and organizations but organizations and facilities must focus to assure we help keep attendees and staff safe at all events? We must encourage heightened levels on reinforced training and awareness for their respective staff. The inability to immediately of awareness. recognize and respond to crisis is simply the lack We must first understand the modern-day of condition inoculation. threat environment, which is comprised of Hesitation and complacency go hand in hand; homegrown violent extremists (HVEs), lone wolf when people do the same thing every day and actors, emotionally disturbed persons, criminal expect the same outcome, this creates a delay actors, and the persistent problem of workplace in response when one encounters a sudden violence. Regardless of their orientation, unexpected threatening environment. ideology, or motivation, these actors We hesitate to make decisions target public assembly venues in these situations prompting in similar ways, conducting what is called a “Loop Reset” simple, low-grade attacks on Safety and security is preventing people from large crowds to exploit the everyone’s responsibility, orientating to the condition resulting media coverage. when the observation made but organizations and We know that posthas never been engrained pandemic, facilities and facilities must focus as part of our mental library. organizations worldwide on reinforced training Lack of mental preparation or are centrally focused and awareness for their having been involved in a crisis on assuring all health respective staff. prevents one from deciding precautions are in place. to safely respond accordingly.

However, many are overlooking This process is referred to as the their respective security postures.

“OODA Loop” also known as the Facilities and organizations decision-making process. It is an Acronym have become anemic due to the current health pandemic, and current threats have that explains the four steps of decision making: Observe, Orient, Decide, Act. Sudden unexpected advocated to exploit those facilities as targets and threatening conditions with a sudden heart of choice. Mass gathering venues remain a potential target for terrorists or homegrown violent rate spike impairs victims from reacting and extremists, as they often pursue simple, achievable responding to the condition, which causes a attacks with an emphasis on economic impact and disruption of the decision-making process, a “Loop Reset.” This disruption causes certain debilitating mass casualties. Pre-operational indicators are This article first ran in the Summer 2021 issue of Protocol, the journal of the ESTA • Reprinted with permission, Fairs & Expos Magazine, March/April 2022, International Association of Fairs and Expositions December 2023 NICA News 31

physiological effects such as: • • • • •

Motor skill degradation Cognitive impairment Tunnel vision Loss of near vision Loss of hearing

How do we prevent the physiological effects from hindering our ability to respond and react to crisis?

To avoid a reactionary delay Whether at a concert or at an event, it is important to be aware of your surroundings; social distancing in mass events creates environments that need to an unexpected condition, a different situational awareness than shoulder-to-shoulder events train everyone to know and understand the baseline Those that have never been involved in crisis behavioral patterns of all different types of are most likely not equipped to react and respond environments. I have a quote that I use frequently, immediately, since they have never been inoculated and that is to “Profile behavior, not people.” to the given condition. We call this “condition white,” Suspicious behavioral patterns not conducive which simply means most people who are not to an environment should be addressed and or prepared to manage a threatening environment are reported immediately. However, we must train oblivious and unaware of their surroundings. teams to understand what the anomalous behavior I always say that “Preparedness beats Paranoia.” looks like.

Through training, condition inoculation, and mental The most important tool anyone preparation, we can provide people and can possess is a heightened level teams with the tools to mitigate risk. of situational awareness. It is With those tools, people are less important to train teams on how paranoid and more confident to to develop exceptional focus, carry out their day-to-day activities I continually say, performance, and control with confidence to manage “Your body will go during extreme situations. most risks with immediate where your mind has This starts by training the and appropriate response been; if the mind sub-conscious part of the capabilities. hasn’t been there the mind through repetitive The purpose of training and training to identify and recall body will not follow.” mental preparation is to build information immediately to scenarios and play the “What if” assure an expedited response game to construct potentially without delay. Your brain is hazardous situations and develop constantly assessing and gathering programmed response objectives to make information—some of which you do with the unknown familiar for an immediate response conscious awareness, and some are gathered to crisis. Here are the three things teams should completely unintentionally. Again, training provides focus on when training: an involuntary response if reinforced.

• Mentally come to terms with the fact that you To respond to crisis, everyone must assume will encounter a hostile situation during your day. they are in “condition yellow,” which implies acutely • Practice visualizing potential scenarios with the aware of your environment and prepared to appropriate response in mind. respond to any given situation without hesitation.

• Prepare at least three emergency action plans We must train teams and ourselves to build a that you will take for every threatening encounter. mental security database to identify all hazards At the International Association of Venue and adverse conditions with at least three Managers, we are focused on training the most response objectives. I continually say, “Your body will go where your mind has been; if the mind hasn’t important asset to any facility—and that is all front-line teams to assure they are engaging with been there the body will not follow.”

32 December 2023 NICA News

Guests outside their respective facilities and outside of the traditional security measures. This is simply to utilize a Guest Service approach to mitigate potential risks outside of the venue prior to entering a facility where mass crowds are gathered. We would rather identify any potential threats in the outer perimeter of a venue or facility to assure inner perimeter and mass crowd safety.

The following is a listing of things to consider for advanced levels of situational awareness and training: • •

• •

Learning how to increase personal safety and decreasing stress when encountering someone uncooperative.

Programming the mind through mental preparation to see beyond one’s normal pre-conditioned expectation as it relates to potentially disruptive behavior.

Enhancing conflict management to assist one in preventing confrontations from becoming volatile situations.

Enhancing professionalism and assisting employees in recognizing the impact their words or actions have on the public.

• • •

•

Identifying pre-assault indicators and nonverbal “behavioral posturing” prior to threat engagement.

Controlling the body’s physiological effects during uncomfortable situations to gain maximum control with a positive outcome.

Reducing vicarious liability by training employees how to handle encounters skillfully and professionally, thereby reducing potential complaints and lawsuits.

Leveraging Guest Services to mitigate safety and security risks.

In conclusion, everyone is responsible to assure they are in tune with their environments and always aware of their surroundings.

Everyone must be able to adapt to any given condition by immediately responding to any emergency. Response is putting your preparedness plans into action. We must train to use our sensory systems to scan the environment with the purpose of identifying threats in the present or projecting those threats into the future. I like to refer to this as forecasting hostile encounters for survival. ▲

December 2023 NICA News 33

Casino Night in Arizona Don Delahoyde, CCE & Julie Dunn, West Council Coordinators

Each Fall, West Council and Board Members who play the Arizona State Fair in Phoenix, AZ team up to organize the muchanticipated Casino Night, held at the Arizona State Fair Coliseum Club. This event offers NICA Members an opportunity to unwind and try their luck in a night filled with exciting games, with the hope of hitting the jackpot!

Following the tremendous success of last year’s Casino Night, the decision was made to host the event again with a few tweaks to enhance the experience. The festivities took place on the evening of Sunday, October 22nd, right after closing. Attendees were treated to a variety of Casino Games, including Blackjack, Craps, and Poker. A notable addition this year was the introduction of a high-stakes Texas Hold’em Tournament, adding an extra layer of excitement.

The Tournament saw eight skilled players, with Blake Bishop, Bishop Concessions, in 3rd place, Clayton West, Ray Cammack Shows, in 2nd place, and Rodney Fazackerly, Fazackerley’s Fudge and Candy, in 1st place at the end of the game. West Council’s Albert Valadez and Steve Vartanian added to the entertainment by running Bingo Games for those who wanted something a little different. Don Delahoyde, CCE and Julie Dunn, the newly appointed West Coast Coordinators, were also present to lend their support and connect with Adam Dasuqi, Casino Partners Arizona, was a huge help in setting up the event

34 December 2023 NICA News

Arizona State Fair Casino Night’s Texas Hold ‘Em winners, pictured with Shannon, the Dealer: 2nd place—Clayton West, 3rd place—Blake Bishop, and 1st place—Rodney Fazackerly

the NICA Membership. They shared, “A good time was had by all at this year’s event!”

Jacqueline Bradbury, CCE, Savannah Bradbury, and Jay Wells, CCE contributed a great selection of prizes, and Jennifer and Ken Giordano, C&C Concessions, provided a case of fine wine and the facility for the event. The Fair donated a 2024 RV Space for the Opportunity Drawing, with all fundraising dedicated to the OABA’s H-2B legal fund. Congratulations to Nathan Marcus, West Coast Weenies, who emerged as the RV Space winner, and Clayton West, who walked away with a complimentary NICA Membership. A big thank you to our sponsors Rodney Fazakerley, Dominic Palmieri, CCE, and Dottie Maile!

Anticipation is already building for next year’s Casino Night in Arizona, where attendees can once again come together for an evening of camaraderie, thrilling games, and the chance to win fantastic prizes. “Together We Can!” ▲

Bingo players competing for prizes while sharing a meal

Attendees playing Blackjack at the Arizona State Fair Casino Night

December 2023 NICA News 34

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36 December 2023 NICA News

Join us February 5-7, 2024 at the Sheraton Tampa Brandon Hotel, located at 10221 Princess Palm Ave. Tampa, FL, for the 2024 NICA Business Expo and Fare Foods Food Show.

This year’s theme is “Tomorrow Starts Today!”

The NICA Business Expo will provide Workshops and Discussion Groups that cover the issues and the daily challenges our Industry is faced with “Today” in order to prepare you for what will come “Tomorrow.” The Fare Foods Food Show will feature exhibitors showcasing the latest food trends and technology that will define and kickstart the 2024 Fair Season.

We also invite you to attend the Annual General Membership Meeting, where we will hold our Year in Review, install the 2024 Board of Directors, hold the Coca-Cola

Membership Contest, and hear from Benefit Partners. Afterwards, during the event’s Legacy Celebration we will highlight the NICA Foundation, honor a new Hall of Fame Recipient, and enjoy delicious buffet courtesy of Fare Foods. Stay tuned to NICA and Fare Foods communications via email and text for important registration announcements and programming information, coming soon!

Reservation block has been extended thru Gibtown • Book your whole stay with us!

To reserve your hotel accommodations you must book your room through the online reservation site. Visit either site below:

WWW.NICAINC.ORG/2024 WWW.FAREFOODS.COM/EVENTS King Single / Double Bed Room...............$152.00* (plus tax) Breakfast vouchers available for $15.00 per person, per day (inclusive of tax & gratuity) for each guest in room.

Vouchers provided at check-in for Panfilo’s Restaurant. You are only charged when voucher is redeemed.

If you have questions or would like to upgrade your room please contact Audrey: (618) 542-2155 • apoole@farefoods.com *Rooms are based on availability - Limited number of rooms available.

RESERVATIONS MUST BE MADE NO LATER THAN JAN. 5, 2024 to receive these special reduced rates.

Room rates revert to FULL PRICE after JANUARY 5, 2024. Credit card required to reserve room.

December 2023 NICA News 37

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38 December 2023 NICA News

• • • •

Employee Dishonesty Cyber Liability Workers’ Compensation Active Shooter

From the Camera Roll...

Cousins Demitri Strates, Strates Fine Foods, Antonio Viscusi, Angela’s, and son Enzo

Danielle Dullinger, Minnesota State Fair Food and Beverage Manager

After 18 years, Deb Aschmann retired as Dutchess County Fair’s Vendor Manager. Thanks for all you’ve done for Concessionaires Deb!

Mike Newman and Ryann Newman, Fruit Caboose, make a “Sweet” couple

Lynn Schepers, Sysco, Susan Fraleigh, Fluffy’s Donuts, Rey O’Day, Executive Director, and Dennis Fraleigh, Butcher Boys and Past Director

Lonna Breshears, Western Idaho State Fair, Alan Barr, Pacific Crest Concessions, and Kim Barr, CCE, 1st Vice President, at the Mardi Gras-themed RMAF Convention

Joe Cetor, Forever Concession Trailers: “Who will take the trailer home this year?”

Dale Smith, CCE, Family A Fair, delivering a Pink’s hotdog (in three minutes or less) to Michael Flores, CA Department of Agriculture

The Next Generation of Concessionaires at Giant Ride’s Hot Dog-on-a-Stick stand

Have you attended a NICA-related event? Send your photos or coverage to communications@nicainc.org December 2023 NICA News 39

“Renewals” continued from page 4 ►► Fran McLellan

McLellan’s Concessions / The Shrimp Shack Hudson, WI (2021)

Benjamin Merrill

Hari Paizis

Paizis Concessions, Inc. Fort Smith, AR (2008)

Brad Ribar, CCE

Merrill Holdings, LLC Clayton, NC (2019)

Loret Foods White Bear Township, MN (1994)

Rhonda Miller/Galen

Ryan Rickey

The Pretzel Wagon Constantine, MI (2007)

Gabriel Munoz

Gabby’s Kettle Corn Yakima, WA (2021)

Rickey’s Jerky Livingston, TX (2022)

Robert Rogan

Callie Nolen

Butcher Boys / F&W Concessions Park City, UT (2021)

Elizabeth Owens

Ross Concessions Dunnellon, FL (2022)

Andrew Ross

State Fair of Texas Dallas, TX (2022) Blue Moon Tavern at the Park, LLC. Tampa, FL (2015)

Carolyn Ross

Ross Concessions Dunnellon, FL (2022)

Jeff Ross, CCE

David Sulmonetti

Mike Rutana

Patty Tessari

Ross Concessions Dunnellon, FL (1997) Rutana Concessions Columbiana, OH (2003)

Pronto Pup Co., Inc. Portland, OR (2016)

Kenny Ryals

Layton’s Concessions/ Crabby Patty Windber, PA (2021)

Craig Sawyers

Florida’s Best Inc Altamonte Springs, FL (2022)

William Scannell

R & J Concessions, LLC DBA Rick’s Concessions Sarasota, FL (2012)

Priscilla Scannell

GoCashless Corp Napa, CA (2009)

Lori Southerlend

Calgary Stampede Calgary, AB (2004)

Lemonade and More Riverview, FL (2008) J.J. & Sons / Piggly’s BBQ & Seafood Mesa, AZ (2013) Butcher Boys Cape Coral, FL (2015) Butcher Boys Cape Coral, FL (2015) Lori’s Concessions, Inc. Vista, CA (2007)

James Toler

Rick Ukmar

Brady Waite

Ashley Warner

Jay Wells, CCE

Wells Concession Wichita, KS (2002)

Thank you to our 56 Renewal Members for your continued support! “Together We Can!”

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For a list of these subsidiaries, please visit www.chubb.com.

40 December 2023 NICA News

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Horst Schacht....................................................................... 3 Isabella Barona..................................................................... 2 Rob Gottsche......................................................................... 2 Jeff Ross, CCE....................................................................... 2 Michael Barr.......................................................................... 1 Chris Bayle............................................................................. 1 Wesley Boyd Bierworth......................................................... 1 Jay Bohannon....................................................................... 1 Andrew Cashman.................................................................. 1 Michael Chambers................................................................ 1 Jeremy Crutchfield................................................................ 1 Tommy Davis......................................................................... 1 Joan Ehlers............................................................................ 1 Jim Fraser.............................................................................. 1 Alexandra Graf...................................................................... 1 David Koepp.......................................................................... 1 Charles Miller........................................................................ 1 Marybeth Mize...................................................................... 1 Dominic Palmieri, CCE.......................................................... 1 Phil Poorman......................................................................... 1 Kathy Ross, CCE.................................................................... 1 Kyla Reusch........................................................................... 1 Craig Sawyers........................................................................ 1 Gary Shepard......................................................................... 1 Clint Yoder............................................................................. 1

Referrals—Board of Directors Jeff Thornberry, CCE............................................................. 9 Vincent Nelson, CCE............................................................. 6 Daryl Whicheloe, CCE............................................................ 4 Jacqueline Bradbury, CCE.................................................... 4 Stacey Pittroff-Barona, CCE.................................................. 3 Bary Bunts, CCE.................................................................... 2 Bryan Enloe............................................................................ 2 Kim Barr, CCE........................................................................ 1 Kelly Grout............................................................................. 1 Jay Wells, CCE....................................................................... 1

Referrals—Foundation Tom Hodson, CCE............................................................... 10 Audrey Poole......................................................................... 1

Referrals—Regional Councils Gigi Horowitz......................................................................... 3 Albert Valadez....................................................................... 4 Irene Dugan, CCE.................................................................. 2 Ryan Hagy.............................................................................. 2 Amy Ashby............................................................................. 1 Sandy Class, CCE.................................................................. 1 Steve Vartanian..................................................................... 1

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December 2023 NICA News 41

42 December 2023 NICA News

NATIONAL INDEPENDENT CONCESSIONAIRES ASSOCIATION, INC.

For Off ice Use Only

1043 E. Brandon Blvd., Brandon, FL 33511 Phone: (813) 438-8926 • Fax: (813) 803-8460 Email: nica@nicainc.org • Website: www.nicainc.org

Date: #: q Member Renewal

MEMBERSHIP APPLICATION q Mr. q Mrs. q Ms.

First Name:

Last Name:

Name of Business: Physical Address:

City :

State:

Zip:

Mailing Address:

City :

State:

Zip:

Primary Phone Number :

Cell / Secondary Phone Number :

Email:

Website:

Age Range: q 20-35 q 35-50 q 51-70 q 70+

q Other:

NICA News Preference: q Mail q Email

Referred by :

ANNUAL MEMBERSHIP FEES REGULAR MEMBERSHIP q

ASSOCIATE MEMBERSHIP A person or entity who provides services to the Concession Industry.

Regular Member..............................................................$150

q

Fair / Festival (over 75,000 attendance)....................... $150

q

Fair / Festival (under 75,000 attendance).................... $100

q Retired Member................................................................. $50

q

Manufacturer / Distributor / Supplier............................ $150

BUSINESS / GROUP MEMBERSHIP

q

Carnival / Circus Operator............................................... $150

q

Association / Special Services....................................... $150

q Additional Member..........................................................$100 q Employee Member............................................................. $75

Includes five Memberships in one: one Regular Member, one Additional Member, and three Employee Members ($475 value).

q

Business / Group.............................................................$400

Additional Member : _______________________________________ Employee Member 1: ______________________________________ Employee Member 2: ______________________________________ Employee Member 3: ______________________________________ REGULAR MEMBERSHIP CATEGORIES Check a category below and provide a detailed description of your company’s services in the next column under Business Description.

BUSINESS DESCRIPTION Provide a detailed description of your business, products, and/or services below. This information will be used for your entry in the annual NICA Membership Directory and as keywords to search for your business on the NICA website.

________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________

q

Food / Beverage

q

Commercial Exhibitors / Retail / Merchants

PAYMENT

q

Attractions / Entertainment

q

Cash q

Check q

Money Order

q

Games

q

Visa q

Mastercard

q

q

Guest Services

Credit Card #:

GENERAL ROUTING INFORMATION List all states / provinces where you conduct your business.

___________________________________________________________

Security Code:

#:

American Express q

Discover

Expiration Date:

TOTAL:

___________________________________________________________ ___________________________________________________________ ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE The NICA-sponsored $10,000 Accidental Death and Dismemberment (AD&D) Insurance Policy is provided to Regular Members. List a beneficiary and a phone number below.

Beneficiary : _________________________ Phone : _____________

Applicant’s signature

Date

Signature of Credit Card Holder q I authorize NICA to charge the agreed amount listed above to my credit card information provided above. I agree I will pay for this purchase in accordance with the issuing bank cardholder agreement.

AUTOMATIC RENEWAL OPTION q I authorize NICA to make automatic renewal payments for my Membership using the credit card information above. I shall update NICA with all changes to payment information or my intent to cancel automatic renewal payments prior to my next renewal month.

National Independent Concessionaires Association, Inc. 1043 E. Brandon Blvd., Brandon, FL 33511 Time Sensitive Mail • December 2023 Issue