Volume 1 | Issue 2
November 23, 2021
CONDITION
REPORT
ACV UNIVERSITY UPDATE:
UNDERSTANDING ENGINE NOISE
BREAKING DOWN THE DIFFERENCES
HISTORY OF WOMEN IN AUTOMOTIVE VISIONARIES THAT HELPED THE AUTOMOTIVE INDUSTRY TO GET TO WHERE IT IS TODAY
COMPANY ANNOUNCEMENTS
SUMMARY ANNUAL REPORTS ARE NOW AVAILABLE!
ACV IN THE NEWS LATEST PRESS RECOGNITION
HOLIDAY RECIPES TURKEY, POTATOES, AND GRAVY, OH MY!
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INTRODUCTION
WELCOME TO THE
NOVEMBER ISSUE Welcome back to the Condition Report, ACV’s Teammate newsletter. First and foremost, we want to wish each and every one of you a very happy and restful Thanksgiving filled with abundance and bright moments. This time of year is a great time to reflect on all the things you have done and continue to do for ACV. Thank you all for your hard work day in and day out, your generosity, and your willingness to always go above and beyond. As a reminder, if you’d like to contribute to the Condition Report, please reach out to press@acvauctions.com for more information.
CONTENTS
2
ACV UNIVERSIT Y, UNDERSTANDING ENGINE NOISE: Knocks vs. Ticks
COMPANY ANNOUNCEMENTS ACV ASSOCIATION UPDATE
1–2
3–4
WOMEN @ ACV, ACV IN THE NEWS
WELLNESS AT ACV HOLIDAY RECIPES
9 – 10
11 – 12
S, NS
V, S
G ST AN MU RD FO 65 19
HISTORY OF WOMEN IN AUTOMOTIVE INVENTIONS
WOMEN WHO SHAPED AUTOMOTIVE
5–6
7–8
HALLOWEEN CONTEST WINNERS
13 – 14
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ACV UNIVERSITY
UNDERSTANDING ENGINE NOISE: KNOCKS VS. TICKS It has been sighted in nearly every city across the globe. When it appears, it just stares at you. It feels as if it is silently mocking you, yet
piston is lowered, air and fuel are introduced into
you can’t look away. It glows with an arrogance
the cylinder. As the piston lifts, it compresses
that humbles anyone who encounters it.
the air/fuel mixture, completing the second
Sometimes it shows its face, only to disappear
stroke. Stroke three begins with the combustion
into an uncertain oblivion...maybe it will come
of the mixture as the piston simultaneously is
back, maybe it won’t. But then you start to hear
lowered. Finally, the fourth stroke is completely
something in front of you. It’s a faint tapping
when the piston is lifted and forces the exhaust
noise at first, but slowly it gets louder and louder
out of the cylinder. Let’s put that in perspective.
and now, it’s too late. If you had taken your car
In a 4-Cylinder engine that’s operating at 3,000
into the shop when the Check Engine Light
RPMs, each cylinder is combusting 1,500 times.
first popped up, or even when the engine first
Meaning that there are 6,000 mini explosions
started to make that tapping noise, you may
occurring in your engine every minute! This is a
have had a chance. Engine issues are no joke.
very delicate operation that requires a precise
Replacement is going to cost thousands of
mixture and timing to operate properly. When
dollars. So what went wrong? Likely, that noise
this balance is thrown off, we get that dreaded
you heard was either an engine knock or tick
knock or tick.
and the difference can tell us a lot about the issue. Let’s take a further look.
Engine Tick Engine ticks are found in the top end of the
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The Four Stroke Engine
motor (cylinder head). The top end of the motor
The majority of the vehicles we inspect contain a
is comprised of more parts than the bottom end
4-Stroke internal combustion engine. We are all
and therefore you will more than likely encounter
familiar with the term RPM, or, “Revolutions Per
more ticking noises than knocking noises. A
Minute.” In the four-stroke engine, the piston is
legitimate top end tick will usually increase with
lifted and lowered with each revolution. The first
revs. The simplest way to check this is to slowly
revolution includes strokes one and two. As the
rev the engine and see if the sound increases
pace or gets worse. It will likely also continue
single ignition, or detonation. In the case of
through the down rev.
detonation knock is caused when there are
Common Causes of Ticks • Components including valves, pistons, cam phasers, rocker arms, pushrods, etc can go bad for multiple reasons such as becoming worn out, damaged, loose, etc • Valves not adjusted. All vehicles recommend
multiple detonations at the same time in more than one point in the cylinder. This can be caused by using too low of an octane, bad timing, not enough fuel in the mixture (lean mix), carbon deposits, bad knock sensor, etc • Rod Knock: Most often caused by the bearings
valve adjustment, typically every 100,000
that control piston movement. If they wear,
miles.
it will create the pistons to rattle against the
• Low Engine Oil- Change your dang oil!
crankshaft, causing the actual knocking noise.
Tick Repair Cost: $40 Oil Change to $1,000
Knock Repair Cost: 60 cents more per gallon at
Lifter Replacement.
the gas pump. Don’t buy cheap gas, you bought a nice car, own it. Or possibly complete engine
Engine Knock
overhaul or replacement, essentially $2,500
Engine knocks are heard in the lower portion of
or more.
the engine. They sound like a deep knock or a pinging noise. Knocks can occur at any engine RPM, so please keep revs below 3000 RPM during your inspection to prevent damaging the already toasted engine. Common Causes • Detonation Knock:. The air/fuel mixture in a cylinder should be burned up in one
THE MAJORITY OF THE VEHICLES WE INSPECT CONTAIN A 4-STROKE INTERNAL COMBUSTION ENGINE. 52
For teammates who enrolled in our Medical Insurance or Welfare Benefits between March 2021 - February 2021, the Summary Annual Reports (“SAR”) are now available. If you would like to view or print these documents, you can access them on the Benefits Page of the ACV Intranet. No further action is required, these documents are for your reference.
CONGRATULATIO
Our Mid-Atlantic Regional Sale received the Chairman’s Award Automobile Dealers Associatio
Two of our ACV teammates we at Used Car Week, Area Vice P the Women in Remarketing-Us Luncheon, and Director of Ana Auto Remarketing’s 40 Under 4 3 6
USED CAR WEEK UPDATE
Our fearless leader, George Chamoun, provided the opening keynote address on Thursday, November 18, discussing ACV’s growth since going public in March and offering a preview for what lies ahead for us as a company.
Last week, ACV participated as a Platinum Sponsor and Exhibitor at Used Car Week 2021,
Additionally, the following ACV thought leaders
an annual conference that unites all corners of
participated in speaking sessions:
the used-car industry, in Las Vegas. In addition to several ACV teammates being recognized for their contributions to the industry, we also participated in many speaking opportunities, including panels and keynote presentations.
Tim Scoutelas, Director of Strategic Accounts, MAX Digital Level Up: How Franchised Dealers Can Beat Online Superceneters Doug Hadden, Vice President of Field Initiatives, ACV Work Smarter Not Harder: Machine Learning & AI Lead to A+ CRs Kraig Quisenberry, Vice President of Major Accounts, ACV How Vehicle Condition Reports Drive Profits Through Efficient Buying and Selling George Chamoun, CEO, ACV Remarketing Technology — The Industry Adapts, Changes and Succeeds Pam Patton, Area Vice President, ACV Women in Remarketing Panel
ONS ARE IN ORDER…
es Director, Bryan Dougherty, d at the Virginia Independent on convention.
ere also honored last week President Pam Patton at sed Car Week Leadership alytics, John Coles, at 40 Luncheon. 4 7
HISTORY OF
WOMEN IN AUTOMOTIVE INVENTIONS Throughout the course of history in the automotive industry, women have been at the root of invention and innovation. They’ve shown incredible leadership and courage to create these inventions and even today, continue to inspire success behind the wheel. We’d like to introduce you to the following group of visionaries that helped the automotive industry to get to where it is today.
MARGARET WILCOX The fact that even the first automobiles could be counted as a comfort zone is down to the creative spark of Margaret A. Wilcox. In the fall of 1893 she applied for a patent for her invention of a car heating system, which was registered on November 28, 1893. Her system consisted of a combustion chamber under the car and a system of pipes beneath the passenger compartment through which heated water was fed. This important invention for the automotive industry killed two birds with one stone: It made driving easier in foggy and cool weather by keeping the windows fog-free and the interior of the car at the desired temperature – which of course also made 5 8
the driving experience both more pleasant and safer.
STEPHANIE KWOLEK
MARY ANDERSON
In 1968, the German Patent Office received
While navigating the streets of New York City,
patent application DE 1810 426, entitled
Mary Anderson noticed that drivers had trouble
“Compound and fibers or threads made
in bad weather. In rain and snow, they constantly
therefrom”. What was specifically described in
had to get out to wipe their windshields.
the patent was a super-fiber that is still used in fields such as automobile construction and
On November 10, 1903, the US Patent Office
space travel, and in bulletproof vests. This
granted Mary Anderson US Patent Number
invention was made by chemist Stephanie
743,801 for her “Window-cleaning device” for
Kwolek. To finance a medical degree, she
automobiles and other vehicles “for removing
accepted a research position at DuPont’s textile
snow, rain, and sleet from the glass in front of the
fiber laboratory in ACV’s hometown - Buffalo,
motorman.” Her device had a lever at steering
New York. In the early 1960s, she worked on a
wheel height that the driver could operate by
fiber for reinforcing radial tires at the company’s
hand. If the lever were operated, a spring-loaded
testing station there. Kwolek was solving a
swing arm with a rubber band would be actuated
problem of converting a solid polymer into liquid
and then returned to its starting position.
form. Instead of the clear, syrupy mixture she expected, the liquid was thin and opaque. She
Mary Anderson laid the foundations for the
persuaded another scientist to “spin” the liquid
progress that has taken place in automotive
in a rotary evaporator, a machine that removes
engineering – and her engineering vision
liquid solvents, leaving the fibers behind and this
back in the day still helps every driver today to
is how Kevlar fibers have been discovered.
have a clear field of vision for a safe journey in any weather.
When used in finishing layers or intermediate structures, Kevlar fibers ensure extremely high dimensional stability, even at high temperatures and speeds, something that is crucial for highperformance tires. Further advantages are the reduction in driving noise and a reduced rotational weight, which leads to a reduction in engine load.
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This year, we’re thrilled to be able to bring nine ACV Teammates down to Orlando, Florida for the Women in Automotive conference. These attendees were all nominated by their fellow team members for emanating ACV’s values each and every day, serving as mentors to others and being open to learning and growing every day. We are extremely grateful to the following nine Teammates who will be representing ACV December 12-13 at Women in Automotive!
AMANDA MCKERNAN, ENGINEERING MANAGER
ANIKA BANAKH, DELIVERY MANAGER, SOFTWARE ENGINEERING
CHERI FLAGER, TERRITORY MANAGER\
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JENNIFER MITCHELL, NATIONAL ACCOUNT EXECUTIVE
JOANNE KWARCIANY, SENIOR TRAINER
JULIA DAVIS, COMMERCIAL AND FLEET SALES LEAD
KIM NEAL, INSIDE SALES MANAGER
ROBIN LONG, TERRITORY MANAGER
TINA PRATT, REGIONAL DIRECTOR OF SALES
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Women @ ACV is a new group that empowers women [and others] at ACV seeking improved connection, communication, and career development.
CONNECTION An interactive forum to regularly cover ways to improve engagement at ACV. Build relationships with other ACV teammates whom you might not otherwise be connected to. Share, nurture and learn from one another.
COMMUNICATION Stay connected to opportunities at ACV including meaningful work and leadership opportunities.
CAREER DEVELOPMENT Glean important guidance related to developing a meaningful career at ACV and skills to mature your professional path. Connect with D&I and other organizations at ACV to create added purpose for ACV as an employer.
We would love your feedback on how you feel about empowerment in the workplace and what you hope to get out of our new Women @ ACV group. Take our anonymous survey here about goals for the group, what types of meetings you would be interested in and more. If you’re interested in getting involved, please contact Anika Banakh at anika@acvauctions.com, or attend the kickoff meeting which eill be held after Thanksgiving.
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Read the full article in Mashable here. 13 10
MAINTAIN DON’T GAIN Maintain Don’t Gain is a weight management program that will run during the holiday season with weigh-ins prior to Thanksgiving and after New Year’s Day. The goal is to maintain your weight within two pounds between the two weigh-ins. You’ll receive healthy recipes, stress management techniques and tips to stay active during the busiest time of the year. NOVEMBER 24 IS THE LAST DAY TO SIGN UP. To participate, simply use the below link to enter your name and current weight. Beginning weigh-ins: November 17th – November 24th. Final weigh-ins: January 5th, 2022 through January 11th, 2022. CLICK HERE to register. Good luck to participants! WE WILL BE RAFFLING OFF 5 BLENDJET’S TO TEAMMATES WHO SUCCESSFULLY COMPLETE CHALLENGE.
ACV’S WALKING & ACTIVITY CHALLENGE Thank you to everyone who participated in our Walking / Activity Challenge! Daughn Quinlivan, Titles Manager, completed the challenge in first place with a whopping 390,726 steps! Finishing close behind Daughn were Lorin Goodwin and Chris Dutton with the second and third most steps. 14 11
What’s your favorite holiday recipe? Stuffing? Potatoes? Maybe a special casserole recipe that’s been passed down in your family for generations? We’d love to know! You can find a folder for all our teammates to share their favorite recipes this holiday season, found here. Make sure you title the document you upload with your name and the name of the dish. Bon appetit!
Teammates who completed the challenge and were winners of a raffle prize are listed below: Andrew Coots
Jennifer Linder
Judy Sanderson
Rayee Roded
Aaron Weaver
Daughn Quinlivan
Joe Ramic
Michael Goeden
Adam Goldstein
Danielle Giancarlo
Lorin Goodwin
Robert Zandrowicz
Chris Alvino
David Paterson
Mallory Czum
Theresa Heckman
Chris Dutton
Greg Onofri
Megan Haley
Tim Scoutelas
Carolyn Godfrey
Heather Garbez
Julia Morgan
Vikram Kewalramani
Chen Zhao
Joe Kostek
Peter Czosek
William Craven
Corey Braniecki
Jason Frizlen
Robin Long 12 15
Best Family Costume
HALLOWEEN CONTEST WINNERS Thank you all for your Halloween photo submissions for your decorations and costumes! We are proud to have a festive group of teammates at ACV. Every single submission was incredibly creative, but you’ll find the winners for each category here. Please email press@acvauctions.com to claim your spook-tacular prize!
Thanks to everyone for their submissions! 16 13
Best Dynamic Duo Costume
Most Creative Costume
Most Festive Fall Vibes
Best Group Costume
Spookiest Costume
Most Creative Halloween
Spookiest House 17 14
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