PROPERTY MANAGEMENT
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Property Partners
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Greater Springfield is proud to serve its tight-knit local community, helping both sellers and buyers with the next life-changing step on their real estate journeys. Director Kurt Cockburn leads a supportive and innovate team of friendly staff who all share one goal - to deliver the best results for our clients. Greater Springfield is Australia’s first privately built city and the country’s largest master-planned community. It is a city planned for greatness, and NGU Real Estate Greater Springfield is honoured to assist in its exciting growth. We warmly welcome and appreciate the opportunity to work alongside our community to market and manage property across Greater Springfield and beyond.
Suburb Winner ngugreaterspringfield.com.au
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Meet our Property Management Team Kurt Cockburn Principal / Director Kurt is the Principal and Director of NGU Real Estate Greater Springfield. Kurt has spent the past five years building a business around a high level of service that results in client referral. Kurt’s passion for Real Estate has achieved great results in growing the rent roll organically and creating a positive working environment for our team.
Dan Holmes Operations Manager Dan is our Operations Manager here at NGU Real Estate Greater Springfield. Dan works closely with the property management division to ensure all processes and procedures are followed correctly and efficiently. Having come from a trade background Dan is fantastic at dealing with trades, assisting the property management team with maintenance issues and creating effective long-term solutions to have maintenance fixed in a timely manner. His goal is maintaining our clients properties to the highest standard to ensure we maximise your investment potential. Dans energetic approach to Real Estate and his high level of service contributes to a happy thriving environment that helps all our staff reach their potential throughout their real estate careers.
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Dominiee Clearwater Dominiee is our senior Property Manager and Business Development manager with NGU Real Estate Greater Springfield. With 15 years experience in the industry Dominiee has a very sound knowledge of current and upcoming legislation requirements and is a specialist in her personal skills. Dealing with difficult situations that can sometimes arise, having excellent communication and negotiation skills and providing the highest of standards whilst managing your investment property are some of the many traits Dominiee portrays daily. Dominiee thrives off solid systems, processes and checklists that ensure nothing is ever missed. Great time efficiency and organisation skills result in 0% vacancy rates, 0% rental arrears and 0% maintenance issues. Dominiee is focused on providing the best service and ensuring your investment is managed to the highest possible standard.
Business Development Manager 0427 169 353 ngurealestate.com.au dominiee.c@ngurealestate.com.au
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What Can You Expect From Us
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N GU
Greater Springfield simplify the processes and generates greater results through honest and effective communication as well as efficient problem solving. We tailor your management and raise the benchmark with a genuine care factor in all aspects of our service. We provide a trustworthy, transparent and trouble-free approach.
Our Key Difference: • Rental Appraisals • Preparing your Investment • Marketing & Property Viewings • Finding the Right Tenant • Contracts and Bond Lodgement • Property Inspections • Property Maintenance • Managing your Tenant • Our Communication
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Rental Appraisal We evaluate and determine the rental assessment of your property in line with current market conditions and comparable properties. We will always aim to push the boundaries and continue to exceeded our client’s expectations.
Preparing your Investment We guide and assist your properties compliance in preparation for the rental market. Our experienced team will help manage and source current Queensland legislation certificates that meet minimum housing standards including:
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Smoke Alarms Compliance certificate Safety Switch and blind cord legislation Swimming Pool Compliance certificate Water charging legislation Insurance policies
Marketing One of the most important tasks is to attract the right tenant in the shortest possible timeframe. Enhance your properties online presence with our unique style of property marketing and stand out amongst the crowd. Our professional photography and digital marketing packages with ensure you attract that high quality tenant.
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Finding the Right Tenant Selecting the right tenant could be the difference in preserving the properties quality, reputation and overall value. Our aim is to foster a peaceful and secure living environment that not only changes the dynamic of the home but also impacts the entire neighbourhood. A very specific selection process is adhered to when guiding our owners toward selecting that quality tenant. • • • • • •
First Impressions recorded at property viewing Application completed promptly and in detail Rental and Personal references verified Employer references verified Affordability approval achieved TICA default database check
Contract & Bond Lodgements
Thorough entry condition and vacate reports are carried out at the beginning and end of the tenancy to ensure all parties are protected. Quarterly routine inspections are conducted at the property throughout the tenancy with detailed reports and photographs supplied to you along with feedback and reported maintenance, as well as any suggestions on what can be done to enhance your property’s value.
All legal contracts in relation to the tenancy such as the tenancy agreement are taken care of on your behalf. Getting the tenant to complete and sign their tenancy agreement both at the beginning of a tenancy and prior to renewals is very important as it protects you as the landlord. We will also take full responsibility of collecting and lodging the tenants bond with the RTA.
Inspections
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Property Maintenance We take a proactive approach in making sure your property is well maintained at all times. Any reported maintenance is addressed in a timely manner with owner approval obtained before any works are carried out. Our Property Managers can arrange quotes, book in work to be carried out and arrange payment of maintenance invoices all on your behalf.
Managing Your Tenant
Maintaining a positive and constructive relationship with your tenant is of the upmost importance to our team at NGU. The harmonious relationships we have with our tenants ensure efficiency in issue resolution, stability in long term agreements and a dramatic increase in property care and maintenance. Throughout your tenancy agreement we are always working efficiently to update and resolve any and all issues including: • • • •
Maintenance Requests Rent Arrears Lease Renewals End of Tenancy
Our Communication Effective communication is the cornerstone to our success and the clear difference in our service. Opening a clear and constant line of communication keeps you informed about the property’s status and fosters trust and transparency regardless of the challenges or changes that may arise. It also helps in understanding any expectations and financial objectives you may have and allows us to tailor our efforts accordingly. This synergy in communication ensures that the property is managed efficiently, meets its financial targets, and maintains its value.
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Testimonials
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DOMINIEE AS MY PROPERTY MANAGER HAS BEEN FANTASTIC. “After a rocky start, the last 12 months with Dominiee as my property manager has been fantastic. They’ve really turned everything around. We are very happy with NGU Real Estate and their constant communication, they are efficient with responding to my enquiries and efficient in resolving maintenance issues that arise.”
VERY PROFESSIONAL. “Really Like the service they provide. Very Professional. Very reliable and efficient, quick to respond to enquiries and emails. We have great tenants thanks to NGU and the property management team.”
EXCEPTIONAL SERVICE “Provided the exceptional service to me. We have been very happy with NGU Real Estate for many years, no trouble at all. We recommend this agency to all of our family and friends that have investment properties.”
TREAT TENANTS WITH RESPECT “They manage a property I own that one day, I hope to move into. Their rates are reasonable, they always respond promptly, and they inspect regularly. They also treat tenants with respect, and are always forthright in any issues that arise. I am very comfortable having my home in their hands.”
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VERY IMPRESSED WITH THE QUALITY OF SERVICE “Very impressed with the quality of service that Dominiee has provided, amazing communication around information regarding property sale and management. She was very professional and super friendly on my visit to the office which was refreshing.”
I CAN’T RECOMMEND THEM ENOUGH “Landlord of multiple properties, NGU Springfield has been wonderful for me and my three investments. Dominiee has made every process seamless and I cant recommend them enough.”
OUR PROPERTY IS CARED FOR “Dominiee is very professional and always make sure our property is cared for.!”
HIGHLY RECOMMENDED “Current tenant I have recently rented a property through this agency. Cannot thank Dominiee enough for making the change so easy. Highly Recommended.”
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Results speak louder than words
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24 Kurrajong Street, Springfield 4 Bed
2 Bath
2 Car
432m²
Leased $700.00 per week
22 Bolte Street, Spring Mountain 4 Bed
2 Bath
2 Car
252m²
Leased $740.00 per week
24 Berkshire Place, Springfield Lakes 4 Bed
2 Bath
2 Car
Pool
684m²
Leased $750.00 per week
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24 Timberlake Place, Springfield Lakes 4 Bed
2 Bath
2 Car
661m²
Leased $660.00 per week
26 Hilton Street, Bellbird Park 4 Bed
2 Bath
2 Car
395m²
Leased $575.00 per week
16 Hilton Street, Bellbird Park 4 Bed
2 Bath
2 Car
394m²
Leased $620.00 per week
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87 Elder Parade, Collingwood Park 4 Bed
2 Bath
4 Car
448m²
Leased $620.00 per week
118 Ishmeal Road, Camira 3 Bed
2 Bath
1 Car
1,012m²
Leased $600.00 per week
11 Kippen Close, Spring Mountain 4 Bed
3 Bath
2 Car
512m²
Leased $950.00 per week
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Fees & Charges Item Description Management Fee Letting Commission
Standard Package Pricing 8% + GST One Weeks Rent + GST
Marketing & Advertising Professional Photography Package Signboard Realestate.com & Domain Website Listing Social Media Sponsored Advert
$165 $99 $150 Free Advertising Free Advertising
Costs/Inclusions Entry & Exit Condition Reports Periodic Inspections Insurance Claim Processing TICA Claim Processing Administration Fee Lease Renewal Fee
Included Included Included Included $7.70 / month $70 + GST
Upon Request NGU Attendance at Mediation and/or QCAT
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$99 / hour
Refer Us Become a referral partner with NGU Real Estate Greater Springfield and join a collaboration that paves the way in mutual success. Our partnerships are characterised by trust, credibility, and a commitment to local relationships and client satisfaction. Establish your brand as a trusted name through mutual exposure and experience a premiere difference in service, performance and results.
Our Guarantee NGU stands for Never Give Up which represents a resilient, hardworking never give up attitude we encourage in our staff every single day. A strong communication base, efficient problem solving and collaborate initiative is the standard of service we guarantee. Our goal is to maximise your income, mitigate loss and ensure the safety of your property and your tenants at all times. We warmly welcome and appreciate the opportunity to work alongside our community to market and manage property across Greater Springfield and beyond.
NGU Greater Springfield - Property Management (07) 3814 7227 | 0427 169 353 springfield@ngurealestate.com.au ngugreaterspringfield.com.au
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