RECRUITMENT SPECIALISTS
MSP Partner Services
Every MSP and Program is unique, and so are our solutions Our future lies in working in true strategic partnerships with our customers, understanding and anticipating requirements, working systematically to develop solutions, and bringing these to fruition. We have been continually sharpening our focus which is enabling us to successfully grow as an organisation, and deepen our relationships in ways that benefit us, as well as our partners. These partnerships, paired with a combination of in house built technology platforms and apps, and human interaction, gives us the power to source, qualify and deliver talent that makes a real difference to our MSP partners and their clients’ projects.
RECRUITMENT SPECIALISTS
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We form our successful partnerships within MSP programs by leveraging our best-in-class global marketing, creative, and digital staffing strategies, alongside our understanding of supplier best practices. Our focus includes account development, enterprise growth strategies and designing tailor made delivery models that meet our partners’ needs. Our partners often require support with complex international contract staffing challenges. So, whether it’s across multiple phases of a single project, several projects, or on a continuous support basis, we are here to support you.
Hire the future to shape it. 3
GCS’ MSP Function
MSP Services
Contingent Workforce Solutions
Statement of Work (SOW)
The GCS MSP division serves as a one-stop staffing partner.
Our SOW service helps you action a specific project from start to finish using contingent workers. You benefit from specialist knowledge and expertise, whilst we commit to managing the deliverables. This reduces your risk and reliance on single contractors and places a strong focus on output.
We provide you with a dedicated account, support and sourcing teams, ensuring all our consultants are inducted and embedded within the culture, processes and methodologies of the specific program they’re partnered on. These teams consist of recruitment, vendor management, assignment support, global mobility, payroll and legal personnel, each with a clearly defined role to ensure all contract hires and mobilisations are completed on schedule and on budget. We have built industry leading products and apps to help support and deliver against our MSP programs, helping our customers hire the best available talent as well as making the on-boarding and payroll process as easy as possible for our contractors. Even though we utilise technology as much as possible, we have an unrivalled human touch element where our partners and contractors can speak to an employee any time of the day, and we meet our partners whenever, wherever we’re able to. With industry leading program management, efficient & compliant processes, round the clock support, and global reach, GCS are regarded as one of the top new partners to global MSPs in the marketplace.
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Payroll Solutions Relying on third-party services for payrolling has become standard process in contingent workforce management. GCS recognised this need and have built a compliant, cost effective and reliable payrolling service for our contract partners. The need for third-party payrolling services for a range of different workers (independent contractors, freelancers, temporary staff, and other professional talent) has grown in magnitude. GCS’ MSP team knows what is required when it comes to supporting these professionals. As a result, we provide contingent workforce management services to our clients, including payrolling services for contingent workers who are engaged as temporary workers.
Hire the future to power it. 5
Hire the future to make it diverse. 6
GCS’ MSP Function
Diversity & Inclusion
There is a growing amount of research that reinforces the link between diversity and company performance, and it is seen as a real competitive advantage in retaining talent and improving overall well-being. When using staffing partners it’s important to have them aligned, not only with your staffing needs but also with your diversity initiatives. As a global business, we ensure the fabric of our own workforce, and that of our partners is diverse and inclusive. Managing diversity is about valuing and harnessing the difference between people, and the cultural and organisational benefits that can be gained from those differences. We recognise that a company needs to be flexible and adaptable in order to realise the full potential of a diverse workforce. We use up to date data, specialist job boards, attend relevant networking events, workshops & meet-ups, amongst many other avenues, to attract and deliver talent; and connect with candidates no matter their background, age, disability, sexual orientation, ethnicity, race, religion or belief, or gender. We intentionally raise awareness on the subject to our partners and customers alike, spending significant time, energy, and resources driving workplace diversity and inclusion. We also track progress towards well defined goals to help us create a collaborative and inclusive workforce for us as well as our MSP partner programs. The fabric of our diverse workforce is engrained as consciously unbiased, as we recognize the importance of having a strong inclusivity and diversity strategy, we as a business, and our customers and partners, benefit from a far more collaborative, innovative and well-rounded workforce. 7
Supporting Successful MSP Programs As an experienced Managed Service provider, GCS is part of the nGAGE Group, and as can support your technology contract staffing activity under a single operation. Our client-dedicated, global service delivery model ensures quality, reduces risk, and drives direct cost savings.
Service Delivery and Quality Assurance International Shared Service Centre (ISSC) – Our ISSC provide a world class resourcing function across our businesses globally, delivering 24 hour support to any location. Our team of resourcing specialists are provided with a range of tools to be able to identify, acquire and manage talent across various industry sectors. Specialist Divisions – We have teams who specialise in one focused area of our markets. This allows GCS to give the best available talent and service to our customers because each role is worked on by a real expert in the specific job field, who has exclusive relationships with a unique network of candidates. This allows them to have a deep insight into when and where candidates with the correct niche skill set will be available, allowing GCS to deliver the best possible service to our clients and candidates. Candidate Screening – We fully vet our candidates from the initial telephone call/
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skype/google hangout, to referencing, technical testing and background/drug testing, before meeting with them face to face. Most of our recruiters are able to talk at a deeply technical level with each candidate to distinguish not only the candidates’ suitability, but also if their resume matches the experience they are able to describe, this allows us to assure our customers of the quality of candidates GCS are representing.
Technology and Innovation Delivery Tool – We built our own custom tool to turn unstructured MSP communications into structured data so that jobs can be offered to candidates at the earliest possible opportunity. It allows our consultants to be able to respond, contact, and view all our MSP programs in one easy to view dashboard which means we do not miss an interview request, timesheet problem or anything else. Candidate App (Ios and Android) – We built our own custom mobile app which allows candidates to view and manage
their personal data, view and apply for jobs advertised by GCS, track their timesheets and view payment information. Recruitment Consultant App (Ios and Android) – We built our own app to allow consultants to view and respond to jobs and candidates even when they are not in the office. This highly secure app allows us to communicate with clients, program managers, and candidates, any time of the day to allow us to respond as quickly as possible and increase our speed of delivery.
Dedicated Account Management Your dedicated account manager will work with you from end to end, ensuring the right support is there when you’re ready to hire. Think of them as an extension of your own team.
Talent Pooling
across specific projects on a time & materials or Statement of Work structure. We find that this allows you to be prepared to offer rapid solution for flexible talent in an agile way without extra cost or delay.
nGAGE Platform GCS are backed by nGAGE Specialist Recruitment group, with over twenty companies in our portfolio specialising in a range of niche sectors. We work closely with our sister companies and often link with their knowledge and services as required.
Compliance A complex aspect of an MSP partnership today is compliance - HR, Financial, and Regulatory. GCS has a proven track record at successfully supporting monthly and quarterly audits based on the rigor required to participate in an MSP program.
We can work with you to proactively engage with specialised talent pools as required,
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GCS’ MSP Function
What our current partners say TAPFIN ManpowerGroup Solutions and Liberty Global “The TAPFIN Hiring Desk finds GCS one of the most responsive suppliers of Liberty Global. GCS is proactive, good in communication and transparent, besides very willing to improve their services and ask for feedback. They have a good turn up ration for attending the speed calls which also shows their engagement. GCS is one of the top 5 suppliers of Liberty Global (based on placements), obviously because of all the reasons just mentioned!” Allegis Group and Dell “A key quality we look for in our recruitment partners is that they are flexible and open to change; GCS definitely fulfil this criteria. GCS understands the technical market to an extremely high level and work in a professional manner whilst maintaining a warm approach to communication, offering a personable service that delivers great value to our business.” Workforce Logiq and Keysight Technologies “Since GCS became a supplier partner to Workforce Logiq last year, I have found the relationship to be professional, open, honest and transparent. We have collaborated on several initiatives in both Europe and the United States which has resulted in successful outcomes. As our organisation continues to grow we are delighted to have GCS grow with us as a strategic partner. We hope to continue this great relationship and strengthen our partnership through great performance and delivery.” Resource Solutions and MS Amlin “Our requirements were looked after by Stacy Chance the Delivery Team Lead who provided 10 CVs, which we shortlisted to 7 interviews. Stacy quickly organised these and within a week, we had interviewed all 7 candidates. We were very happy to offer 2 of the top candidates a role and we look forward to them joining ASAP! It’s been a pleasure dealing with Stacy throughout the process and we look forward to working closely together with her and the GCS Delivery Team in the future.”
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Hire the future to change it.
RECRUITMENT SPECIALISTS
GCS RECRUITMENT SPECIALISTS DUBLIN T: +353 (0) 1 447 5262 E: dublin@gcsrecruitment.com Digital Office 12 Camden Row Dublin 8 AMSTERDAM T: +31 (0) 20 2993407 E: amsterdam@gcsrecruitment.com H. Poortgebouw Beech Avenue 54-62 Schiphol, 1119 PW, Amsterdam BERLIN T: +49 (0) 30 72621439 E: berlin@gcsrecruitment.com Krausenstraße 9-10 10117 Berlin Germany
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