LET’S EMBRACE THE CHANGE

The Automotive Aftermarket has, over many years, worked hard to provide its customers with quality parts and ensure a swift delivery of them.

The Customers’ needs are evolving and the new 20’s are bringing many more challenges for both customers to face, as well as the companies that are distributing parts across the world.

Now, it is no longer only a case of providing good parts, in due time, at a convenient price. New trends are more than ever linked to how the industry can support the customers mobility, thanks to tailor-made services.

The Automotive Aftersales market megatrends are divided into 2 MAIN CATEGORIES with 2 TOPICS for each*.

Sustainablity Digitalization

Electrification

The EV market share should go up to 57 % by 2030 instead of 4,4 % in 2020, pushed-up by oil peak, climate change, regulation, incentives and technologies.

Care Sharing

The customers’ demand, incentives, cost effectiveness could drive the market share to 38% in 2030, instead of 4,4 % in 2020

The impacts of this on the workshops has been a strong evolution of the CUSTOMER PORTFOLIO REPARTITION. The usual Private motorists and Fleet Managers (for private or corporate vehicles) are no longer the only ones - the garages have to deal with insurers, OEM (new VMs) and other forces impacting on the market and the decision making.

The NEW VEHICLE TYPES AND SYSTEMS are impacting considerably on the daily activity of the workshops. The EV battery, ADAS, embed software… all these new topics are impacting on the knowledge & skills that every mechanic needs to master.

LET’S

Customers are also looking for NEW DIGITAL TOUCHPOINTS (online and offline) and the market

Connectivity

The global revenue generated by connected services could reach $420 bn in 2030, instead of $67 bn in 2020.

Autonomous Drive

No longer science-fiction, autonomous vehicles could reach 4.5 % due to customer demand and almost ready technologies leading to new customers’ needs.

needs to ensure that a proper integration is made into to the drivers’ eco-system.

Parts distribution can lead these changes by offering their customers new products, concepts and services.

Nexus garage Network concepts can help and support the adaptation of the workshops to meet the evolving market needs.

Many topics covered by the N! Service offer can help create a new history within our industry. This includes: connected warehouses, new delivery models (for example EV, autonomous), a strong Workshop operating platform, an online training experience with N!Academy Cloud, and an Online Presence Management tool. 

For more information about N! Services, drop us an email @ service@nexusautomotive.eu.