Nextview 10 Year Book by Nextview Consulting

INDEX

6 Dear reader

8 Nextview: a timeline

2 4

NEXTVIEW AMSTERDAM

NEXTVIEW EINDHOVEN

Nextview Design Thinking Center

Willem Fenengastraat 4c

High Tech Campus 27

1096 BN Amsterdam

5656 AE Eindhoven

+31 (0)85 0043065

17 What customers think of Nextview

200 Colophon

Designing business as a force for good

Dear reader, When you open this book, you’ll

witness the birth of compelling,

a philosophy we’ve put into action.

and partner for our very own

10 years as a company, and it’s a key

selected, you’re sure to find something

be stepping into the Nextview story.

surprising concepts. It’s a journey

We are simultaneously sharpening

Plastic Whale, who’s helping keep

moment for us to take an in-depth

that appeals to you, amazes you,

We’re an innovative consulting

we’ve taken not only with our

our focus and learning to let go.

Amsterdam’s canals clean, we’ve also

look back at how far we’ve come.

intrigues or surprises you. We hope you’re

agency that uses design thinking to

customers, but our own journey

Our decision to use Salesforce paves

invested in spreading that message.

It’s also yet another opportunity to

inspired by others who’ve paved the way

help clients create positive impact

has helped us discover unexpected,

the way for gender equality, as it’s

We’re always willing to use our

put people first, focusing on our

on the Design Thinking path. If you’re

with tech solutions. We operate

impactful solutions.

an area where women are more

knowledge or lend our people to

customers from the past 10 years.

ready to share that experience, please

skilled, while our partnership with

community and education initiatives.

We’ll be your guide through the

don’t hesitate to contact us. At Nextview,

landscape of our portfolio and give

we’re ready to take on the next 10 years.

two Design Thinking Centers in the

Netherlands, where we work with an

This book was designed to inspire,

B-corp foundation requires us to

80-person team. Over the years, our

to offer a glimpse into the soul of our

continuously reflect back the

It’s our privilege to be able to share

you insights into a wide range of

commitment to “doing business as

company. We want you to see that

sustainable results what we’re doing.

those experiences with you in this

customer experiences. Among the

a force for good”, has allowed us to

doing good isn’t just our mantra, it’s

Not only are we an impact investor

book. We’re currently celebrating

approximately 200 quotes we’ve

HUUB, OSCAR, PETER, DICO AND LARS

It has been 10 years already since Huub Waterval and Oscar Mulders founded Nextview. These two friends and business partners joined forces with two other partners to start a consulting firm, providing companies with user-friendly, innovative IT solutions. In those 10 years, the company has grown, changed, and fully developed.

Nextview: a timeline

It’s been a remarkable journey - people joined the team, others said goodbye, but they were always at the heart of the company, later joined by Peter Bakker, Lars Klumpes, Dico Timmerman and many others. That’s how this company was created, and it’s gone on to help customers in the Netherlands and across the globe tackle issues using Salesforce and Design Thinking. CONTINUED ON PAGE 10

Missing the boat literally

What more could you want

applies in this case…

at the top of that mountain?

Five years ago, Nextview’s 50 colleagues took a trip to Austria. Together, they climbed the

Nextview took its very first steps with Salesforce, for both itself and its customers. By 2010

Grossvenediger (3,666 m), the most imposing peak in the Venediger group in Hohe Tauern.

it was a Salesforce partner - a relationship which became exclusive in 2018 with a total

Everyone had trained hard to reach that peak. It was a climax for the young company, which

Salesforce focus. Nextview believes in Salesforce because it puts the customer first, it’s a

had reached every goal it had set, and even succeeded in their first acquisition. What more

pure cloud player, and it has a strong commitment to innovation.

could you want at the top of that mountain? The desire simply for more felt hollow, and that mountain became a valley for founder Huub Waterval. He was looking for new purpose

This focus means that Nextview’s specialists can read and write with Salesforce. And that

in life. He turned his focus back to studying, in a quest to discern what stewardship might

benefits their customers. The industry’s speed makes it impossible to look far ahead. So

mean for him. He was moved by the B-corporation, with inspiring leaders like Patagonia

flexibility and continued investment in our own skills and consultancy expertise are an

and Ben & Jerry’s.

absolute must. It’s an investment which is continuous and ongoing; without it, Nextview would lose its distinctiveness within a very few years.

Contribute to society From that point on, Nextview committed to making their own contribution to society, and

Seeing the bigger picture

helping clients do the same. Its focus shifted from growth as goal in itself to a purpose driven

Today Nextview uses Design Thinking to help companies achieve a digital strategy.

company combining purpose strategy with digital transformation. That became Nextview’s

Implementing Salesforce is the focus, but ideally the process starts long before that. Many

new playing field. Making a real contribution to society led to a partnership with the Plastic

companies worry that digital transformation is a challenge with no obvious starting point.

Whale Foundation. Design Thinking began to play an increasingly vital role, and a true Design

What Nextview is asked can often be divided into three categories: in the move from a

Thinking Center was born - a building where moveable walls, inspiring quotes, and leading

product-oriented to a customer-oriented organisation, companies want to know what

examples encourage the mind to get moving.

impact this will have on their IT landscape; they want to know the value of data; or they want to digitise their business in a broad sense.

This course required new guidelines. The company now works to three core values: • We work as friends

Clearly understanding the problem and its possible solutions is a prerequisite for finding the

Nothing is more important than having fun at work and collaborating in a way

right answer to these questions. But addressing the question directly with a technological

that is close to how we deal with people in our personal lives.

solution often doesn’t answer the underlying questions. That leaves the sustainable solution

• We simply deliver excellence

undiscovered. This is why Nextview approaches these assignments from a Design Thinking

Time and energy are our most precious resources. Let’s spend them wisely. Let’s

perspective. Nextview helps to make the issues behind the problem visible in the Design

think carefully about the actions we take and make sure that we deliver on them.

Thinking Centers in Amsterdam and Eindhoven. We don’t simply go with the solution most

• We do business with our hearts

readily to hand until we are all clear on what the real issue is, and have explored all the possible

solutions. Nextview helps customers to see the bigger picture, far beyond the digital strategy.

In all we do, we listen to our hearts when it comes to important decisions. We actively contribute from our core competences for a better world.

Doing good, as a better business model, is gradually taking over the country With the new core values shaping the foundation for everything we do at Nextview, an

If we look at major global problems, we can see that companies are the ones that must offer

interesting business opportunity immediately presented itself: a company with expertise

solutions, at least in Nextview’s opinion. So it acknowledges the fact that profitability goes

in Salesforce wanted to merge with Nextview. The interesting possibilities that Salesforce’s

hand in hand with people and planet. Not everyone in the company was on board with this

innovative cloud platform offers fit perfectly with our Design Thinking methodology. It was

philosophy. But the overwhelming interest from 400 applicants for just 10 vacancies in 2019

the beginning of what would ultimately lead to the conscious choice in 2018 to exclusively

indicates that the company’s course is in line with societal shifts. The company has now

provide Salesforce as a solution for CRM issues.

opened a second Design Thinking Center in Eindhoven. Doing good, as a better business model, is gradually taking over the entire country.

LEASEPL A N FIN AN C IAL S E RV I CE S

“Nextview really truly listened to our needs, understood what we wanted and looked for the best possible Salesforce

PHOTO AATIK TASNEEM

solutions in continuous dialogue and in a very flexible way.”

S ON Y BEN ELUX

ENEXIS

MED I A & ENTERTAI NM ENT

UTILITIE S

“Nextview is a Salesforce specialist, is transparent,

“We are very satified with the input of knowledge and best

and does what needs to be done.”

practices to arrive at a technology strategy and target architecture.”

PHOTO ALBERT DERA

GU I DO N

SALESFORC E

P ROFESSI O NAL SERV I CES

TE C H N OLOGY

“Good professional knowledge of the Salesforce product.”

“Nextview is an expert on the matter and is customer-friendly;

PHOTO ROBERT GODWIN

always searching for solutions; specialists; no time limits.”

RT L N EDERL A N D

LEASEWEB

MEDIA, SPO RTS & EN TERTAI N M EN T

M E D IA, S PORTS & E N TE RTA I NME NT

“Inspiring environment and fantastic references

“Nextview is a great partner to work with, good at

(Design Thinking Center Amsterdam).”

organising, project management and getting everyone PHOTO SANDER WEETELING

on board the project. They have an ego-free way of doing things, which really helps when politics are an issue.” 23

SAL ESFO RC E

SAINT GOB AI N

TECHN O LO GY

CON STRUC TION & E N GI NE E R I NG

“Real partnership in which there is always mutual benefit.”

“Great interaction with partner Nextview, flexible within the Salesforce project, without focussing

PHOTO TAMARA BELLIS

only on the agreed cost/timeline.”

USG PEO PL E

TSUB AKIMOTO E U R .

P ROFESSI O NAL SERV I CES

M AN UFAC TU RING

“With Nextview’s advice, we were able to create a good

“A wonderful consulting experience.

functional roadmap for upgrading our IT landscape and

Very knowledgeable in the field of Salesforce.”

PHOTO ALEX WEST

making it more user-friendly and future-proof.”

TOMTOM

TRANSPO RTATI O N

TE C H N OLOGY

“They say what they do and do what they say!”

“ Nextview is very knowledgeable, has experience

PHOTO ALI MAREL

and is able to advice on how to address problems.”

A BN AM RO

ALLIAND E R

FI NANCI AL SERV I CES

UTILITIE S

“Very proactive and always thinking about

“Nextview has broad knowledge of Integration

the best - Salesforce - solution for the client.”

Architecture systems and sees the overall picture, and is

PHOTO SASHA SASHINA

able to communicate at all levels within an organisation.”

H EI J M A N S

SALESFORC E

CONSTRUCTI O N & ENGI NEERI N G

TE C H N OLOGY

“Design Thinking Center is fantastic and has really helped

“Nextview provides excellent courses,

us create support for change.”

knowledge of the instructors is very good.”

PHOTO ANASTASIA VITYUKOVA

ROYA L H ASKO N I N GDHV

WERKSPOT

CONSTRUCTI O N & ENGI NEERI N G

PROFE S S ION AL S E RVI CE S

“With Salesforce, we’re cutting the time and cost

“In addition to substantive Salesforce expertise,

of achieving a carbon-neutral future.”

they have good business consultancy knowledge PHOTO ANGELINA LITVIN

that will help us move forward.”

CO STU M ER CO N N ECT

PURPOSE BY D E SI G N

P ROFESSI O NAL SERV I CES

N ON - PROFIT

“Likable company with passionate,

“Nextview bringing together all these people from

approachable people, knowing their Salesforce stuff.”

different organisations boosted the discussion

PHOTO AUSTIN WADE

and collaboration around purpose.”

EN EXI S

ROYAL COSUN - SU I KE R U NI E

UTI L I TI ES

CON S U M E R PROD U CTS

“Nextview has opted to specialise in building dashboards.

“We found the collaboration with the people

They start from the user’s perspective and that pays off.”

at Nextview very positive. Professional, reliable and PHOTO AZAMAT ZHANISOV

driven are the first thoughts that come to mind.”

H E E RE M A MA RI N E CO N T RACTO RS

USG PEOPLE

M ANUFACTURI N G

PROFE S S ION AL S E RVI CE S

“Wonderful collaboration, great people,

“Nextview is very knowledgeable in the Design

and streamlined planning.”

Thinking space; we learned a lot from them.” PHOTO AZAMAT ZHANISOV

AN T EA GRO U P

PL ASTIC WH A LE

CONSTRUCTI O N & ENGI NEERI N G

N ON - PROFIT

“Excellent communication partner.”

“Plastic Whale is a fast-growing movement which floats on

PHOTO SEAN STRATTON

the involvement of a great diversity of people and organisations all around the world. With Nextview as our partner we can organise, grow, intensify and solidify our network, which is vital for the growth of our business.” 43

TO SH I BA

‘ S HEEREN LOO

M ANUFACTURI N G

H E ALTH CARE

“Nextview helps reduce costs and increase revenue.”

“Impressive expertise in the field of user centricity,

PHOTO TAMARA BELLIS

especially around personas.”

TO M TO M

HOGESCHOOL UTR ECHT

TECHN O LO GY

E D U CATION

“Excellent organisation and people to work with.”

“The session had the right balance of theory and

PHOTO BECCA MATIMBA

practice, which led to the insight that we simply have to implement Design Thinking.”

SU EZ

ASICS

UTI L I TI ES

CON S U M E R PROD U CTS

“Nextview is professional and actively thinks in solutions.

“Nextview shows how eager they are to develop

They ensure a fast delivery of functionality, but also take writing

in dashboard building. They always delved deeper

the documentation and a clean architecture into account.”

and deeper into the solution and demonstrated PHOTO BLAKE BARLOW

strong commitment to results.”

S AP N EDERL AN D

SWISS SEN S E

TECHN O LO GY

CON S U M E R PROD U CTS

“All of your clients should experience the

Center, played an important role in the SAP Apphaus Network.

Design Thinking Event we were part of.”

This type of cooperation enables us to initiate, improve and accelerate innovation.”

PHOTO SHAMIM NAKHAEI

“Nextview, in combination with the Design Thinking

PH I LI P S I N N OVAT I O N

ASML

TECHN O LO GY

M AN UFAC TU RING

“Nextview is the only organisation that actually listens and tries

This is an important element in an environment that relies

to understand our challenge before it comes to a solution.”

heavily on technical innovations.”

PHOTO TARAS CHERNUS

“The people at Nextview provide a perspective from the user’s needs.

TOPI GS N O RSVI N

TOSHIB A

B I OTECH

M AN UFAC TU RING

“Took a thorough look at our processes and

“You get value for money.”

PHOTO CARLOS VAZ

translated outcomes to Salesforce solutions.”

ATO S

MITSUB ISHI CATERPILL AR FOR K LI F T E U R OPE

TECHN O LO GY

M AN UFAC TU RING

“Nextview is always willing to help and answer the

co-workers who are easy to work with. They have a flexible mindset

questions I have. Nextview has demonstrated solid

and are ‘can-do’ people. They are good team-players and are

expertise in Salesforce UX and training.”

mostly self-managing. A pleasure to work with.”

PHOTO CAIQUE SILVA

“The people of Nextview are creative and dependable asset/

B E D RI J VEN N ETWERK

COUNCIL OF INTERNATIONA L SCHOOLS

NO N -PRO FI T

E D U CATION

“Nextview was a great contributor to our project.

participants, and they contribute to both process

They understood their Salesforce knowledge.”

and content in expanding thinking.”

PHOTO ANASTASIA VITYUKOVA

“A wonderful facilitator that creates space for

ROYA L H ASKO N I N GDHV

KU KA

P ROF ES SI O NAL SERV I CES/EN ERGY

M AN UFAC TU RING

“The Design Thinking way of thinking and doing should be

idea to working digital product. Nextview provided us with the

the basis of our management’s approach.”

right expertise during Salesforce development and the agility you need for an innovation process like this.”

PHOTO CHRISTIAN BUEHNER

“Nextview has been an excellent help in moving from innovative

LEADERSHIP DEVELOPMENT DUTCH GOVERNMENT

HYPERCUB E

P UBL I C GOVERNM ENT

M E D IA, S PORTS & E N TE RTA I NME NT

“Flexible and creative in the design phase,

change has revitalised my perspective on the

thorough in the implementation phase.”

human impact on climate.”

PHOTO CHRISTOPHER CAMPBELL

“The Design Thinking view on tackling climate

T EC H DATA

STICHTING B ABYS PU LLE N

P ROFESSI O NAL SERV I CES

N ON - PROFIT

“Professional, attentive and patient. An A+ effort and

“We are so happy and lucky to have the gift that Nextview

a supreme sense of ownership.”

has given us. They really helped us in the automation process,

PHOTO CHRISTOPHER CAMPBELL

based on Salesforce. The efficiency we gain helps our foundation give even more babies a better start in life. Great job, many thanks!” 65

M ITS UB I S H I CAT ERPI L L A R FO RKL I F T EUROPE

TOPIGS NORS VI N

M ANUFACTURI N G

BIOTE C H

“Excellent communication, Nextview works very hard

“Nextview is strong in using a helicopter view and creating

and delivers what’s needed for the Salesforce project.”

coherence between business IT systems. In the start-up phase PHOTO CHRISTOPHER HARRIS

that helped us enormously to gain an overview of the situation and to develop solutions for issues that occurred.”

ROYA L CO SU N - SU I KERU N I E

CWS

CONSUM ER PRO DUCTS

PROFE S S ION AL S E RVI CE S

“It was great working with Nextview.

“Nextview is very helpful and able to understand our

They are enthusiastic and won’t stop until they find a solution.

business quickly in order to get to the heart of

They collaborated well with our own team.”

the issues facing the industry.”

PHOTO DANIEL LINCOLN

PROT I N U S

ING

P ROFESSI O NAL SERV I CES

FIN AN C IAL S E RV I CE S

“Analysing the architecture for internal communications with

partner. Their approach and way of working was refreshing and

the most important stakeholders was a success, not least through

made sure we made the right choices. Smart consultants meant

creative talents at the Nextview Design Thinking Center.”

the implementation went smoothly and the processes we brought to Salesforce are now even better than we hoped.”

PHOTO DANIIL LOBACHEV

“Very glad we choose Nextview as our Salesforce implementation

A BN AM RO

ROYAL HASKONI NG D HV

FI NANCI AL SERV I CES

CON STRUC TION & E N GI NE E R I NG

“They’re a major player with a lot of expertise in the field of Salesforce,

“With Salesforce Einstein dashboard we can finally

but it feels like you’re working with a specialist and partner.”

compare scenarios!” PHOTO DANIJELA FROKI

D EC D O M M ELST RO O M

D PG MED IA

NO N -PRO FI T

M E D IA, S PORTS & E N TE RTA I NME NT

“Nextview has excellent Salesforce expertise, particularly in

all of our members insight into hydroelectric power station

Salesforce Process Builder. They are hard workers,

performance. We have increased member involvement and

dedicated and very capable.”

created an extra communication channel.”

PHOTO DAVID ROTIMI

“Nextview has developed an app for Dommelstroom that gives

ING

MANCHESTER CI TY

FI NANCI AL SERV I CES

M E D IA, S PORTS & E N TE RTA I NME NT

“Allowing 100+ employees to organise themselves using

“The Nextview Design Thinking approach to analysing

the Spotify model in a day is a challenge that was a successful

the demands of scouting and technical directors is the

collaboration with Nextview.”

only way to identify valuable soccer player insights.”

PHOTO WASSIM CHOUAK

DSM

ENEXIS

M ANUFACTURI N G

UTILITIE S

“In the beginning I wondered what the value of a designer was

“They do things consciously, in their own way.”

when designing the workshop. The Nextview specialist

indispensable to success.”

PHOTO ELI DEFARIA

made clear that the empathy they were introducing was

EXPERI S C I BER

UNIQUE

P ROFESSI O NAL SERV I CES

PROFE S S ION AL S E RVI CE S

“Nextview is pleasant and professional in their

“The training course is interesting. They tackle coordination

communication and do an excellent job.”

well, and play a positive active role with regard to progress PHOTO EMILIANO VITTORIOSI

and monitoring process/time.”

H EI J M A N S

PRORAIL

CONSTRUCTI O N & ENGI NEERI N G

TRAN S PORTATIO N

“Clear focus and management of the organisation.”

“Nextview had an eye for our processes and gave us excellent guidance at every level in the decision-making process. As a program

PHOTO ERIK LUCATERO

manager it turned out to be a valuable addition to our organisation.”

AKZO N O BEL

FACILICOM GR OU P

M ANUFACTURI N G

PROFE S S ION AL S E RVI CE S

“The Design Thinking training course was a great start for

“We think Nextview is particularly strong in combining people

our innovation team, inspiring and a boost for the team.”

and knowledge. Nextview people are not only competent, critical

PHOTO EVAN DVORKIN

people, they’re also very likable. That leads to efficient, effective, and enjoyable collaboration.”

VI T EN S

VONQ

UTI L I TI ES

PROFE S S ION AL S E RVI CE S

“After in-depth user experience testing, our leadership was

“Insightful, patient, pragmatic.

convinced that the application was ready to be rolled out.”

Know Salesforce, understands sales.”

PHOTO FOTO SUSHI

A BN AM RO

SHV ENERG Y

FI NANCI AL SERV I CES

UTILITIE S

“The people at Nextview were very quick

“Support with the design of the workshop for global marketing,

to master our business.”

was highly appreciated and proved valuable.” PHOTO GABRIEL SILVERIO

FI N A ST RA

HOLL AND CA S I NO

TECHN O LO GY

M E D IA, S PORTS & E N TE RTA I NME NT

“It was great to discover the opportunities for

“Nextview has a huge amount of knowledge to quickly

our customer journey in such a short time.

implement Salesforce best practice in a well-organised

The Design Thinking Talents helped us a lot.”

way, and dares to challenge the client on PHOTO HASSAN KHAN

the requested functionalities.”

A SI CS

AB N AMRO

CONSUM ER PRO DUCTS

FIN AN C IAL S E RV I CE S

“Nextview helped us make progress quickly.

“Keeping an open mind, open & speedy communication,

The dashboard and roadmap are now our foundation

mutual understanding and working as partners allowed

for a more data-driven ASICS.”

us to produce a great end result.” PHOTO HATHAM

EN EXI S

SALESFORC E

UTI L I TI ES

TE C H N OLOGY

“The alternative to the Big 4 consulting firms.”

PHOTO HOUCINE NCIB

“Nextview listens carefully to what the customer wants.”

GA SU N I E

AKZONOB E L

UTI L I TI ES

M AN UFAC TU RING

“Nextview carried out a Proof of Concept for Gasunie.

“The Design Thinking keynote was a great

My message is usually very abstract. However, with this PoC,

kick-off for our event.”

of communication to coordinate business and IT.”

PHOTO IMANI CLOVIS

Nextview has made this future concrete. This is an excellent means

UNIQUE

GVB

P ROFESSI O NAL SERV I CES

TRAN S PORTATIO N

“Sharp explanation and analysis of the process.

“Sustainable cooperation based on equal partnership

Strong content.”

and trust is the success formula for optimal results. PHOTO ALEXANDRU ZDROBAU

That’s how we would describe the collaboration with Nextview!”

H AGA Z I EKEN H U I S

HEIJMANS

HEALTHCARE

CON STRUC TION & E N GI NE E R I NG

“Nextview is a great partner to work with.

definitions. One set of definitions and clear communication

They are highly skilled and helpful in finding

about these definitions prevents Babylonian confusion and interpretation of our dashboards.”

100

PHOTO ZULMAURY SAAVEDRA

“Nextview insisted that we accurately describe the various

the right solution for our case.”

101

DP G M EDI A

WORKDAY

MEDIA, SPO RTS & EN TERTAI N M EN T

TE C H N OLOGY

“Redefining our customer journey together with the

They are very capable and communicative, are knowledgeable about the

Nextview Design Thinking team has given us the right insights.”

Salesforce products and adapt very quickly to a new organisation.”

102

PHOTO ARTEM BELIAIKIN

“Nextview employees are wonderful people to work with.

103

SEN N H EI SER

SALESFORC E

CONSUM ER PRO DUCTS

TE C H N OLOGY

“Design Thinking Center Amsterdam helped us in identifying

“Boutique player with great quality.”

104

PHOTO JACK FINNIGAN

the key elements for staying relevant for millennials.”

105

CO UN C I L O F I N T ERN AT I O N A L SC H O OLS

PRORAIL

EDUCATI O N

TRAN S PORTATIO N

“Nextview employees have the essential knowledge

hard-working. We worked together on a complex project

and know-how to put it into practice.

and quickly developed understanding about our strategy

It’s also nice to work with them.”

and business processes. They are not afraid of complexity.”

106

PHOTO JACK FINNIGAN

“Nextview employees are service-oriented, smart and

107

SABI C

ATRAD IUS

M ANUFACTURI N G

PROFE S S ION AL S E RVI CE S

“In-depth knowledge of the IDM domain,

“Nextview is good with the techniques and tools.”

108

PHOTO JANKO FERLIC

great people to work with.”

109

S AP N EDERL AN D

HEINEKEN

TECHN O LO GY

CON S U M E R PROD U CTS

“Innovation is crucial for businesses to survive. Nextview’s

“Do the Nextview consultants have twins?

well-developed Crop Disease Alert app with Waterwatch is an

We want more of them…”

entrepreneurial strength and the Dutch USPs come together perfectly.”

110

PHOTO JAKE DAVIES

impressive but above all innovative case in which CSR,

111

H E E RE M A MA RI N E CO N T RACTO RS

ASVZ

M ANUFACTURI N G

H E ALTH CARE

“Good collaboration and good results. Nextview works

“The people at Nextview know how to adapt to our

with you and will step in when things aren’t going well.”

organisation, so our people feel free to share.”

PHOTO JANKO FERLIC

112

113

PRO RAI L

HOLL AND CA S I NO

TRANSPO RTATI O N

M E D IA, S PORTS & E N TE RTA I NME NT

“Nextview is a specialist in IT and user-friendliness -

“Nextview has an enormous amount of knowledge of

a feature that we can use at ProRail.”

business processes and best practices for a fast and

114

PHOTO TAMARA BELLIS

well-organised Salesforce implementation, and dares to challenge our requested functionalities for maximum results.” 115

L I N KEDI N

WERKSPOT

TECHN O LO GY

PROFE S S ION AL S E RVI CE S

“Nextview did a good job understanding our needs as a team,

“Partnership - we’re truly working together and

and created a program that brought a lot of energy and

bursting at the seams with energy.”

116

PHOTO JARED SLUYTER

enthusiasm and taught us more about the subject.”

117

SU EZ

ID D INK GROU P

UTI L I TI ES

E D U CATION

“Knowledge of user-friendliness and architecture,

“Nextview provides a smart, dedicated team that

as well as their flexibility, are qualities we

develops in close collaboration with the client.

greatly appreciate.”

We experienced a good combination of both a customerPHOTO JEFF CADESTIN

118

oriented and result-oriented implementation process.”

119

H EI J M A N S

VD L NED CAR

CONSTRUCTI O N & ENGI NEERI N G

AUTOM OTIV E

“Their experienced knowledge allowed us to quickly gain insights into

We wanted a partner who works with us at a strategic level

the definitions and necessity of our analysis project around analysing

on digitisation and transformation problems. Nextview is a

authorisation concepts, customisation, and programs. We were

perfect choice in the process that we’re going through.”

120

PHOTO JOACKIM WEILER

“Nextview is more than an implementation partner for us.

given clear feedback on possible improvements.”

121

FACI L I CO M GRO U P

SALESFORC E

P ROFESSI O NAL SERV I CES

TE C H N OLOGY

“Professional and communicative,

“They change gears quickly and are a highly

good to work with and focused on results.”

valued partner in our eco-system.”

PHOTO JOANNA NIX

122

123

B E L A ST I N GDI EN ST

PWN

P UBL I C GOVERNM ENT

UTILITIE S

“Reliable and expert integration specialists.”

“Nextview performed an audit on the implementation

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PHOTO JOHAN DE JAGER

of CRM. We appreciate the way they work. They deal with issues with integrity, despite the major interests and many stakeholders involved in these issues.”

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N AT I O N AL E N EDERL AN DEN

MINISTERIE I &W

FI NANCI AL SERV I CES

PUBLIC G OV E RN ME NT

“Great customer care, both before, during and after Salesforce project

“Nextview’s Design Thinking approach is the ideal way

delivery. Very knowledgeable and experienced employees.”

for the user to achieve an unequivocal experience,

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PHOTO JOHANNES W

despite the many partners in the chain.”

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CAN O N

SAZAS

M ANUFACTURI N G

PROFE S S ION AL S E RVI CE S

“Great events with a lot of substantive expertise

“Nextview is meticulous, interested in understanding how

and a useful network.”

processes work, able to find simple - Salesforce - solutions to PHOTO JONNELLE YANKOVICH

128

complex problems, and can also implement those solutions.”

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ING

PRORAIL

FI NANCI AL SERV I CES

TRAN S PORTATIO N

“The people at Nextview are firmly committed to the

and needs as a group. Nextview then transformed that

problem in order to find a solution. Innovation requires

into a tailor-made program. The results were fantastic!

endurance and that’s in the genes of the employees.”

Thanks again!”

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PHOTO JORDYN MONTAGUE

“Nextview was well prepared when it came to our wants

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WI J Z I J N J O N G

ACHMEA

HEALTHCARE

FIN AN C IAL S E RV I CE S

“Nextview is experienced, relaxed,

“Customer focus, expertise and achieved results:

and wonderful to work with.”

the experts at Nextview have made every effort

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PHOTO MICHAEL MIMS

to achieve the outcome we were looking for.”

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I T RAI N EE

WEHKAM P

P ROFESSI O NAL SERV I CES

E - COM M E RC E

“They know what they’re talking about

and translate this into a workshop. The workshop itself was

and can take you there.”

very inspiring, had a good story and was participated in actively.”

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PHOTO JUAMMA VELASQUEZ

“Clear preparation. They took the time to hear our story

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EN EXI S

JUSTITIELE INFORMATI E D I E NST

UTI L I TI ES

PUBLIC G OV E RN ME NT

“I trust them completely.”

“After the first phase of the Design Thinking

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PHOTO AZAMAT ZHANISOV

process, my motivation was - as promised - completely down the drain. Amazing to see what inspiring ideas we came up with in the end!”

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ROYA L H ASKO N I N GDHV

KLM

CONSTRUCTI O N & ENGI NEERI N G

TRAN S PORTATIO N

“Nextview has made good progress in thinking beyond an

“We want to support our people with state-of-the-art technology.

integrated product. This was important for making

Nextview has shown us how to approach that.”

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PHOTO K U

our growth ambitions possible in the longer term.”

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L EA SEPL AN

HEIJMANS

FI NANCI AL SERV I CES

CON STRU C TIO N

“Thanks to their professionalism, expertise and knowledge we were

“Nextview Professionals fit in well with

able to achieve our goal: a new, high-performing, user-friendly tool

our way of working.”

able to handle all sorts of exceptions. So... thank you guys for the

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PHOTO JOSE ROS

splendid result and although it was hard work... it was also FUN!”

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TATA ST EEL

LEASEPL AN CORP OR ATI ON

M ANUFACTURI N G

FIN AN C IAL S E RV I CE S

“We expect that the design thinking process we experienced

“Nextview delivers most of the time,

will save us a huge amount of time needed in our project.”

as agreed in terms of time and quality.”

PHOTO LUDVIG WEISE

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LEASEPL AN D EN M A R K

TRANSPO RTATI O N

FIN AN C IAL S E RV I CE S

“A lot of knowledge and expertise,

“Very approachable consultants, professional,

so it’s nice to work together!”

knowledgeable In the field of Salesforce and PHOTO LUKE BRASWELL

144

willing to think in solutions.”

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L E A S EPL AN FRAN C E

NH HOTELS

FI NANCI AL SERV I CES

H OS PITALITY

“A unique experience, a 24-hour marathon

really business oriented; great ability to understand

of innovation and design thinking at the Design Thinking

the requirements and propose adapted solutions

Center Amsterdam gave us impressive insights.”

to specific situations.”

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PHOTO M T ELGASSIER

“High level of expertise and knowledge on Salesforce;

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VVA A

LEASEWEB

FI NANCI AL SERV I CES

M E D IA, S PORTS & E N TE RTA I NME NT

“Nextview integrated very quickly,

good time management between work and family.

both socially and technologically.”

Really makes it happen!”

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PHOTO ANASTASIYA PAVLOVA

“Knowledgeable, always willing to help, real team players,

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KPM G

LINKED IN

P ROFESSI O NAL SERV I CES

TE C H N OLOGY

“So impressed with the really strong collaboration

which is eager to solve their clients’ problems,

of all LinkedIn Amsterdam staff delivering

but also to work together closely with colleagues. Nextview is also professional with a great deal of experience in the SAP domain.”

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PHOTO MALCOLM LIGHTBODY

“Nextview is a very professional and friendly consultancy

great prototypes with lots of humour @ Design Thinking Center.”

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S A P G LO B A L ACCO U N T T EA M SH ELL

PROTINU S

TECHN O LO GY

PROFE S S ION AL S E RVI CE S

“The research Safari interviewing customers at a fuel station

“A very practical and hands-on start to our Salesforce implementation.

gave us stunning insights into our customer’s proposition.”

Design Thinking sessions were perfect for getting our initial scope right, and PHOTO MARKUS BENEDIX

152

preventing us from making it too big. Kept us focusing on the main goals for our first steps. Consultant and project manager were very pro-active in communicating throughout the different layers of our organisation. Overall a very good start for our company in using Salesforce.” 153

A BN AM RO

WEHKAM P

FI NANCI AL SERV I CES

E - COM M E RC E

‘people ambition’ with a large group of individuals. This really feels like our ‘people ambition’.”

154

“Nextview was directly involved and quickly tackled current events. PHOTO MARIE MICHELE BOUCHARD

“Nextview has made it possible to reach the

Their Salesforce knowledge is very broad, so they come with one or more options per story and their advice is also very professional.”

155

T EC H DATA

LUMILED S

P ROFESSI O NAL SERV I CES

CON S U M E R PROD U CTS

“We are convinced that Nextview is the partner

the way we’re working, which is really great in our environment.

that can guide us in making the first steps in

They brought in some fresh air and I look forward to working

the world of Design Thinking.”

more with them in the future.”

156

PHOTO JACOB POSTUMA

“Nextview has great technical skills and is always challenging

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MA A ST RI C H T U N IVERSI TY

HEIJMANS

EDUCATI O N

CON STRUC TION & E N GI NE E R I NG

“They are humble and actively ask for feedback

a pleasure to work with and has great communication

in order to continuously improve for their customers.”

skills. They know how to do a tough job and are able to handle themselves in difficult circumstances. Keep it up!”

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PHOTO MATHEUS FERRERO

“Nextview is a true professional consulting firm,

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VVA A

NOORD HOFF

P ROFESSI O NAL SERV I CES

E D U CATION

“The overall skillsets of Nextview’s consultant(s) is very good.

“They change gears quickly and solve things.”

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PHOTO JURICA KOLETIC

They also took ownership and responsibility.”

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N ATU U RM O M EN T EN

NED ERL AND SCHOON

NO N -PRO FI T

N ON - PROFIT

“Nextview knows how to develop keen insight into whether

“It’s incredible what we achieved in

it can be done differently, or how it can move with the organisation.”

the Design Thinking Center, PHOTO MATHILDA KHOO

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with so many people, in just one day.”

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L EA SEPL AN

SALESFORC E

FI NANCI AL SERV I CES

TE C H N OLOGY

“Eagerness to acquire knowledge,

“High degree of creativity in

quick learners, easy-going and ambitious.”

customer loyalty.” PHOTO MAURO PAILLEX

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S AP N EDERL AN D

LEASEPL A N

TECHN O LO GY

FIN AN C IAL S E RV I CE S

“Very pleasant collaboration with Nextview on

“Advising and helping us to build the bridge

the SAP Run Live cases for Dura Vermeer and

between Business and IT.”

results in a very short period of time!”

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PHOTO CRAIG MCKAY

Brouwer Technology/HTM. With impressive

167

T ECH N I SC H E U N I E

PHILIPS D ES I G N

E-CO M M ERCE

TE C H N OLOGY

“The Design Thinking approach proposed by Nextview is

“It was great to co-produce the design@business

an ideal way to align our IT investments with our strategy.”

event in Amsterdam, inspiring a global network

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PHOTO MEG B

of design aces.”

169

NPO

MEDIA, SPO RTS & EN TERTAI N M EN T

TRAN S PORTATIO N

“Our insights into the users have been greatly

“The Nextview people came into the picture quickly.

improved with Nextview’s persona trajectory.”

I knew they were a partner that could address every aspect, PHOTO TIMOTHY BARLIN

170

and they’re also transparent and reliable. They know Dutch railways and they know the meaning of collaboration.”

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AC H M EA

NS STATION S

FI NANCI AL SERV I CES

TRAN S PORTATIO N

“Nextview has played a driving role in the development

“Based on that innovation-drive, I opted for a flexible

of Achmeanet as a ‘digital workplace’, particularly in

cloud approach and sought out the right partners

the user-friendliness of the self-service apps.”

to make it happen. Nextview came up as the best, PHOTO MILAD SHAMS

172

based on trust, lead times and costs.”

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T EI J I N

WEHKAM P

M ANUFACTURI N G

E - COM M E RC E

“Design Thinking gives us the chance to redefine

“Nextview was involved directly and quickly tackled current

our position in the value-chain of aramid technology.”

events. Their Salesforce knowledge is very broad, PHOTO MORTEN PEDERSEN

174

so they come with one or more options per story and their advice is also very professional.”

175

NUON

NYENRODE

UTI L I TI ES

E D U CATION

“Nextview’s Design Thinking training course at

“The introductory ‘Design Thinking’ day gave me a clear

the Design Thinking Center Amsterdam gave us a kick start.”

insight into when and how to use Design Thinking.” PHOTO NATHAN DUMLAO

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EN EXI S

PENTAIR

UTI L I TI ES

M AN UFAC TU RING

“Nextview is highly experienced in Salesforce and agile project

story, quickly create a prototype and let you work with it.

management and even demonstrated the approach during

Of course they input their own knowledge and expertise

our two-day workshop. We found the two days we spent

in the design, but they work with you. Together, you grow towards the best solution.”

178

PHOTO NONSAP VISUALS

“Nextview employees are great listeners. They listen to your

to be a very valuable use of time for all involved.”

179

SAL ESFO RC E

NUTRECO

TECHN O LO GY

CON S U M E R PROD U CTS

“Pragmatic approach that enables rapid gear change.”

“The quest for opportunities in sustainability in one day in the Design Thinking Center with an international

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PHOTO ANGELO ABEAR

company was very successful.”

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PH I L I P S DESI GN

TELIND US

TECHN O LO GY

PROFE S S ION AL S E RVI CE S

“Wonderful organisation and people to work with.

“Nice people to work with, with plenty of knowledge.

Would love to work together another time!”

Nextview Academy is a great education centre that helps give

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PHOTO OMID ARMIN

you a jumpstart after Salesforce implementation.”

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A A L EA SE

RAB OB ANK

FI NANCI AL SERV I CES

FIN AN C IAL S E RV I CE S

“Design Thinking Center is the perfect place

“Motivated, highly-skilled employees.

for discovering new business models.”

Nextview is wonderful to work with.” PHOTO HERMES RIVERA

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L E A SEPL AN BELGI U M

POSTNL

FI NANCI AL SERV I CES

TRAN S PORTATIO N

“Nextview listens and understands the needs of the customer,

“They exude ambition and help us discover the

analyses the possibilities and finds the best solutions.

new possibilities in Salesforce.”

best possible outcome.”

186

PHOTO PAOLA AGUILAR

They work alongside the customer to achieve the

187

POWERH O U SE

THIS IS SERVICE D ESI G N D OI NG

UTI L I TI ES

E D U CATION

“Nextview demonstrates excellent communication skills

“Your creative space, along with the cases presented

and is well-liked because of their down-to-earth culture.”

by your people, make it an inspiring experience.”

PHOTO PASCAL B

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ASML

TRANSPO RTATI O N

M AN UFAC TU RING

190

“Great group of people to work with!”

PHOTO PAYTON TUTTLE

“They’re very results-oriented.”

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VVA A

LEASEPL A N

FI NANCI AL SERV I CES

FIN AN C IAL S E RV I CE S

“You notice that at Nextview they strive

“Actively builds a relationship of trust as

for high-quality work.”

a foundation for a lasting relationship.” PHOTO PHILIPE CAVALCANTE

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MI N I ST ERI E I &W

RAB OB ANK

P UBL I C GOVERNM ENT

FIN AN C IAL S E RV I CE S

“Nextview has supported us in making our

application development. They listen carefully

self-service app user-friendly, despite the challenges

to requirements and are able to convince businesspeople

of a complex technological landscape.”

to let go of certain requirements to stick to ‘application’ standards.”

194

PHOTO PORDAN KRISZTIAN

“Nextview is professional and knowledgeable in

195

SALESFORC E

TRANSPO RTATI O N

TE C H N OLOGY

“They’re great to work with.”

“Genuine entrepreneurship, investing a lot

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PHOTO PRINCE AKACHI

in knowledge and expertise for the eco-system.”

197

WAT E RWATC H FO U N DAT I O N

D ESIGN FACTORY N HL ST. U NI .

NO N -PRO FI T

E D U CATION

“They know what they’re talking about and can take you there.”

“They know what they are doing! They organised a Design Thinking workshop for our students and within

198

PHOTO PRINCE AKACHI

a day the students understood the method and developed brilliant solutions for their challenge.”

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COLOPHON concept and creation 52graden.com text Nextview, Esther den Hertog photography Unsplash, RenĂŠ Koster print Easyprint

Commissioned by Nextview 2019.

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