Nextran Truck Centers Presents Open Road Spring 2022

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ROAD

2022 SPRING EDITION

YEAR IN REVIEW PG. 6 - 7

POINTS of PRIDE PG. 8 - 9

FROM SEA TO SHINING SEA INSIDE NEXTRAN’S NATIONWIDE EXPANSION

Meet Our

NEW BRANDS PG. 16 - 17

Get To Know

OUR NEW CITIES PG. 30 - 31

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NextranUSA.com/MackMD

WHEN MEDIUM-DUTY IS HIGH PRIORITY The All-New Mack MD Series Has You Covered.

Nextran Truck Centers Has Your Back.

With three different trucks to carry the load, the Mack MD Series is designed specifically for medium-duty applications. Sharper wheel cuts. Lighter-duty cycles. Shorter runs.

These models were built to improve maneuverability in tight urban spaces.

Contact us today to see why this series is making such a splash.

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WORDS FROM OUR

FOUNDER As we move forward into 2022 and beyond, I find myself reflecting on the past two years. We have weathered many uncertain days, but we did it together, and I am tremendously optimistic about the road ahead. The resilience that our country, industry, customers and organization have shown gives me great confidence for our future.

A BOLD NEW ERA

With this spring issue of Open Road, we take a look back on how we arrived where we are today, including a review of key events and happenings from 2021.

Together with a “Year in Review,” I’m excited to share more about our recent acquisition of Westfall O’Dell and the addition of seven new locations in Missouri, Kansas, Colorado and Wyoming. This acquisition has expanded Nextran’s footprint and impact across the US and added many more resources and opportunities to assist our customers. With the addition of two new OEM partners, Kalmar Ottawa and GMC Trucks, our customers now have increased variety to meet their needs.

Perhaps the most exciting part of the acquisition has been welcoming so many new people into the Nextran family. I am thankful to have you all join us, each with deep roots in your respective communities.

In addition to taking an in-depth look at the acquisition and expansion, this issue of Open Road shares exciting facility updates, including a sneak peek at our updated Miami location. The pages that follow also highlight a few Nextran team members and feature one of our clients from the Atlanta market.

To our valued customers, OEM partners and dedicated employees, I am most thankful for each and every one of you.

Without you, this journey would not have been possible. Thank you once again for joining us on the Open Road.

Sincerely,

Jon W. Pritchett President and CEO Nextran Truck Centers

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TABLE OF CONTENTS

2021

YEAR IN REVIEW pg. 6

OUR

POINTS OF PRIDE

MIAMI IS NOW UNDERWAY pg. 22

MEET

AIMEE QUICK pg. 24

pg. 8

NEXTRAN GOES

WESTWARD pg. 10

MOVING FORWARD HEADIING WEST

MEET

JOE PONDER pg. 25

SERVICE TECHNICIANS pg. 26

pg. 14

THE BEST OEM LINEUP pg. 16

SETTING THE STAGE FOR

STEVE PEREZ

RENTAL & LEASING pg. 28

GET TO KNOW

OUR CITIES pg. 30

pg. 18

CUSTOMER HIGHLIGHT ENVIRONMENTAL REMEDIES pg. 21

GOT SOMETHING TO SHARE? Find us on Facebook, LinkedIn and YouTube.

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NEXTRAN

GOES WESTWARD A look into Nextran’s acquisition of seven locations in the midwest.

PG. 10

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YEAR IN REVIEW: 2021 As the company that keeps trucks across the nation moving forward, we would like to pause briefly to look back on the past year. We are built to keep advancing, keep driving and keep innovating. But to see how far we have come as a Nextran family, we are excited to review all that has happened in 2021.

Let’s start with what could easily be considered the biggest news from 2021. It is a sign of business growth, but more importantly, we are grateful to have added more people and more locations to the Nextran family. Now, our reputation is not the only thing to travel west. The midwest acquisition we have seen this year allows us to bring the Nextran service to states in the midwest. Kansas, Missouri, Colorado and Wyoming are the newest homes to Nextran Truck Centers. All the while, our OEM offerings were expanded with Kalmar Ottawa and GMC Trucks.

We are very excited by the possibilities that new locations and new OEMs bring to our customers. It gives Nextran a chance to bring quality service to more people, and to bring quality jobs to more parts of the country. This has been a year of tremendous growth for Nextran, and we cannot wait to keep it going.

Big Red X Challenge Our employees know exactly what we are talking about when we say Big Red X Challenge. But for those who have not experienced the fierce competition, here is an overview. Each year we invite our parts sales teams at all locations, in all regions, to put their best foot forward. For eight months we host an internal competition to see who will rise to the occasion. There are different rounds for teams to win and points to earn; ultimately, thousands of parts were sold, and even more customers were served.

What happened during this year’s competition? Our employees did what they do best: they turned their focus toward the customer to help them find their desired parts, offer expertise and make their experience a Nextran quality interaction. The combined efforts of our employees helped to drive over 48,000 customers to the parts website for shopping. Congratulations to everyone who gave their all, as well as the Team Motley Crew in Alabama for taking the trophy this year!

Our Community Every year brings another chance to serve the community. The Nextran Foundation is close to our hearts. What is our mission? To impact the wellness of children and families to have a lasting impact on our communities. We have continued to partner with charities to give back what we have so generously received. Whether through volunteering or our donation

matching program, we’re always looking for ways to grow our involvement. Every month we highlight a different organization that we partner with on our social channels to help spread awareness of the work they do. Now, we would like to continue bringing your attention to the work these organizations do, and encourage you to be part of something bigger.

Let’s continue to give back. If you would like to hear more about the charities we partner with, check out the Nextran Foundation at nextranfoundation.org.

Industry Advances As technology continues to revolutionize industries, it will not be long until we see the advantages in our own business. Data collection, feedback and the opportunity to increase efficiency represent big items for us. Artificial intelligence is optimizing driving time, along with finding ways to maximize operations. Smart technology that operates with us is an exciting innovation for our industry.

We have also seen a greater push for electric options this past year. Many vehicles are making the switch.

Volvo showcased its plan for autonomous commercial vehicles taking to the road, while the Mack LR Electric truck has already taken to the streets. The need for zero-emission trucks will continue to transform our industry.

Looking Forward Having reviewed what’s happened in the past year, we are more excited than ever to look forward.

We have new locations and new OEMs that are expanding our reach and offerings. We have incredible teams serving thousands of customers every day, inspiring organizations that we give back to and so many advancements available to us.

We are incredibly proud of the Nextran family. You have accomplished so much in 2021. Now, let us look forward to all the exciting things that 2022 will bring.

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New Locations

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OUR POINTS

OF PRIDE IT’S BEEN AN EXCITING JOURNEY SO FAR, AND WE CANNOT WAIT TO SEE WHAT’S NEXT.

1993

J A N UA RY

• Jon and Marvin Pritchett launched a new venture and a commitment to customer satisfaction with the acquisition of Jacksonville Mack Sales and Orlando Mack Sales

1994

APRIL

• Acquired Mack Sales of Tampa and extended service to customers across the Gulf Coast region

1998

J A N UA RY

• Acquired Tampa Volvo and GMC, further diversifying OEM offerings • Acquired the Isuzu Franchise in Tampa, FL, adding medium duty trucks to meet growing customer needs

1999

SEPTEMBER

• Changed corporation name from Pritchett Investment Group to Nextran Corporation • Acquired Mack Sales of South Florida, which included Mack and Isuzu brands, to cover Florida’s four major cities • Opened a new 30,000 square foot facility in Lake City, FL to service the critical intersection of I-10 and I-75

D EC E M B E R

• Recognized as the 1999 Mack Trucks North American Dealer of the Year

2001 APRIL

• Opened a new 30,000 square foot facility in Auburndale, FL

O C TO B E R

• Extended network reach into Georgia through the acquisition of Mack Sales of Atlanta with locations in Atlanta and Kennesaw, which included both the Mack Truck and Mitsubishi Brands

D EC E M B E R

• Recognized as the 2001 Mack Truck Southeast Dealer of the Year

2002

D EC E M B E R

• Recognized as the 2002 Mack Truck North American Dealer of the Year

2005

JUNE

• Expanded options for customers in Alabama with the acquisition of Alabama Truck Center in Birmingham, AL, which included Mack Trucks and Mitsubishi franchise • Acquired the Volvo franchise for Orlando, FL, further bolstering OEM offerings

2007 JUNE

• Acquired LJL Truck Center in Macon, GA, which included franchises for Mack Trucks and Ford brands

2011

O C TO B E R

• Increased resources for customers through the acquisition of Premier Truck Center in Alabama with three locations in Fultondale, Madison and Tuscumbia, which included franchises for Mack Trucks, Volvo and Mitsubishi brands

2019

• Nextran Rental & Leasing was established to provide customers with additional options and flexibility

• Recognized as the 2019 Mack Trucks North American Dealer of the Year

N OV E M B E R

2014

D EC E M B E R

• Recognized as Volvo Trucks 2014 Southeast Region Dealer of the Year

2016

F E B R UA RY

• Recognized as the 2015 Mack Trucks North American Dealer of the Year

2017

F E B R UA RY

• Recognized as the 2016 North American Mack Trucks Rental and Leasing Dealer of the Year, as well as the 2016 Mack Financial Services United States Dealer of the Year

M AY

• Enhanced services and commitment to uptime with the completion and grand opening of Nextran’s 15th dealership and 55,000 square foot flagship location in Duluth, GA

2018

J A N UA RY

• Reached the milestone of 25 years in business

SEPTEMBER

• Relocated the South Atlanta location to Sullivan Road, GA, doubling its size and positioning our three Atlanta locations to best serve Nextran’s customers

D EC E M B E R

• Acquired Steele Truck Center in Fort Myers, FL, expanding coverage across the Southeast with Mack and Isuzu brands • Recognized as Volvo Trucks 2018 Southeast Region Dealer of the Year

DECEMBER

2020

J A N UA RY

• Opened a new location in Fort Lauderdale, FL to expand service to customers in the South Florida market

SEPTEMBER

• Acquired Capital Trucks in Tallahassee, FL to become Nextran’s 18th location in the Southeast

D EC E M B E R

• Recognized as the 2020 Mack Trucks Leasing System Dealer of the Year • Recognized as the 2020 Mack Trucks Remarketing Dealer of the Year • Recognized as the 2020 Mack Trucks Southeast Region Dealer of the Year

2021

AU G U S T

• Acquired Westfall-O’Dell Truck Sales in Missouri, Kansas, Colorado and Wyoming which included franchises for Mack, Volvo, GMC, Isuzu and Kalmar Ottawa • Acquired seven locations, expanding Nextran to 25 locations across the United States

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2013

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GO WEST NEXTRAN Nextran Acquires Westfall-O’Dell, Expands Into New Regions of the Country It was one of the most memorable moments in the 29-year history of Nextran Truck Centers.

In spring of 2021, it was announced that Nextran had acquired Westfall O’Dell Truck Sales. This brought seven additional locations into the fold, and also meant that Nextran, with its deep roots in the Southeast, had branched out into the states of Missouri, Kansas, Colorado and Wyoming.

This expansion, which has created a network that is now 25 dealerships strong, was a purposeful and careful calculation that has taken Nextran’s core tenants into account.

“Five years ago, we outlined an ambitious strategic plan that focused heavily on expanding our footprint and facilities, while also investing heavily in our employees, OEM partners and customers.

The acquisition of Westfall-O’Dell demonstrates our steadfast commitment toward that goal.”

Jon W. Pritchett, President and CEO of Nextran Truck Centers

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A Meeting of Two Service-Dedicated Minds The values that Westfall-O’Dell has exhibited for their entire history are to continually strengthen relationships with OEM Partners and customers, while providing opportunities and support for employees. These values make Westfall-O’Dell a perfect match for Nextran.

As Pritchett stated when the acquisition was announced, “I admire the fact that over the last 70 years, Westfall-O’Dell has built a first-class organization. Their company values, including an incredible focus on treating employees and customers like family, are in direct alignment with Nextran’s core principles.”

According to Mark O’Dell, Owner of Westfall-O’Dell, the feeling is mutual.

“We are proud of the reputation and customer base we have built throughout the Midwest over the past 70 years,” said O’Dell. “With Nextran’s acquisition, I am confident that we are placing our employees and customers in the best possible hands, and I look forward, with pride, toward the future of our organization.”

Mark O’Dell, Owner of Westfall-O’Dell

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MORE DEDICATED THAN EVER 25

DEALERSHIPS

1,200

EMPLOYEES

440

SERVICE BAYS

F LO R I DA • G EO R G I A • A L A B A M A • M I S S O U R I K A N S A S • C O L O R A D O • W YO M I N G

7 OEMS

OEMs Applaud Acquisition

is the Reason Behind it All

Mack Trucks and Volvo Trucks, two long-time OEM partners, are delighted with the acquisition. Jonathan Randall, Mack Trucks Senior Vice President of North American Sales and Commercial Operations, said, “Both dealerships have been strongly committed to the Mack brand, evidenced by their focus on providing service and support to improve a customer’s total cost of ownership.” Peter Voorhoeve, President at Volvo Trucks North America added:

Since its inception in 1993, Nextran has been fully devoted to its customers. That commitment has fueled steady growth and led to winning Mack Trucks North American Dealer of the Year award four times. Now that resolve is even greater with new OEMs to offer, 440 service bays to get trucks back on the road and over 1,200 employees dedicated to moving customers forward.

“We welcome this acquisition, which further reinforces Nextran’s above and beyond dedication to its customers.”

Another result of the acquisition is bringing new OEMs to Nextran. Kalmar Ottawa and GMC Trucks join an already impressive lineup that includes Mack, Volvo, Hino, Ford and Isuzu.

Adding GMC Trucks expands Nextran offerings into the passenger truck, SUV and van markets, providing greater flexibility to its customers.

The Nextran Family is

GROWING STRONGER Not only has Nextran added hundreds of new employees with very strong customer relationships, it is also bringing on board folks who are dedicated to their communities and fellow co-workers. They fit right in with a culture that foregrounds staff opportunities.

“Everything went very smooth when Nextran purchased Westfall,” said Jason Dahlin of Republic Services.

“I am extremely relieved that my parts and service experience, as well as the great team members responsible for it, has been carried on with the Nextran ownership. I would not be able to take care of my customers the way I do without the help of this great team!”

A Future of Moving Forward While the acquisition and expansion is momentous, do not expect anyone at Nextran to sit back and relax. As in the past when new dealerships have been added, members of the Nextran family also know that responsibility also grows; like before, they are up to the challenge.

According to Pritchett, “We have always been about moving forward together. And by focusing on our customers, helping each other and bettering our communities, we will get the job done.”

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THE CUSTOMER

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MOVING FORWARD

HEADING WEST

WYOMING

COLORADO

KANSAS

Perfectly positioned near the intersection of I-25 and I-80, our Wyoming location keeps trucks up and running.

Our facilities in Colorado mark Nextran’s furthest expansion to date and serve the major trucking route of I-70, running from east to west.

Just west of the Missouri River in Kansas City, Kansas, you’ll find our Kansas City, KS dealership.

Where you’ll find us:

Where you’ll find us:

Kansas City

Cheyenne

Denver, Grand Junction

Where you’ll find us:

Our growth from a handful of Southeast dealerships to now 25 locations in seven states is due to our customers. Their belief in us only fuels our dedication to them.

It all started with just two locations: one in Jacksonville and one in Orlando. From there, we grew across the state and continue to serve thousands of customers.

Where you’ll find us:

Auburndale, Orlando, Fort Myers, Pompano, Riviera, Jacksonville, Tampa, Lake City, Miami, Fort Lauderdale, Tallahassee

ALABAMA Our first expansion outside of Florida took us to Birmingham. Since then, we have been able to offer more resources to our customers.

Where you’ll find us:

Birmingham, Madison, Tuscumbia

GEORGIA Rounding out our Southeast locations, the first Georgia dealership opened in 2007. The state is also home to our flagship location in Duluth.

Where you’ll find us:

Atlanta, Duluth, Macon, Kennesaw

MISSOURI We have the largest city in the Show Me State covered with three dealerships in the greater Kansas City area.

Where you’ll find us: Kansas City

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FLORIDA

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THE BEST OEM LINE-UP is Now Even Better

BY CORRIE PELC

Strong partnerships with our OEMs are critical to Nextran’s success. Selling and servicing Volvo Trucks, Mack Trucks, Isuzu Trucks, Hino and Ford have allowed us to build relationships with thousands of customers to help their businesses grow. It has been inspiring to work with some of the world’s best brands, watching them constantly innovate to put the best trucks on our lots and on the roads. Now, by adding Kalmar Ottawa and GMC Trucks to our OEM line-up, we are giving customers even more ways to meet their needs, whether for heavy-, medium- or light-duty applications. Let’s take a closer look at our newest OEM partners.

GMC Trucks

Kalmar Ottawa

One of Kansas City’s oldest GMC dealers, Westfall GMC, is now Nextran GMC, Kansas City’s newest GMC dealer. From pick-up trucks to SUVs to cargo vans, we offer the latest GMC models.

For more than 75 years, Kalmar Ottawa, which is part of Cargotec, has been producing farm equipment in Ottawa, KS. What started in 1943 as Ottawa Steel Products, Inc. later became Kalmar Ottawa as the company switched to focus on what remains its main product, the terminal tractor, in 1958.

GMC’s robust trucking history started in 1902 when company founder Max Grabowsky sold his first truck to a garment cleaning company in Detroit. This launched the start of the Rapid Motor Vehicle Company. In 1908, the Rapid Motor Vehicle Company was acquired by General Motors. Truck production continued over the years, and GMC achieved many milestones showcasing its commitment to producing robust and trustworthy trucking vehicles, from 1/2-ton pick-ups to 10-ton trucks.

Now, more than a century later GMC is still producing a wide variety of trucks that are built to last. The Savana Cutaway is made with the intent of upfitting with a variety of custom bodies, like the van body and utility body. Advanced safety features such as a rear vision camera and forward collision alert keep the driver and passengers safe on the road at all times.

In addition to helping you find the exact GMC truck you need, the staff at Nextran GMC’s service department has a combined 408 years of vehicle repair experience. We can get your GMC truck fixed quickly and return it to the road with little to no downtime. Our parts department carries parts for all GM makes.

Since then, Kalmar Ottawa’s terminal tractors have become the gold standard for moving trailers in warehouses and distribution centers. Not only are the tractors easy to learn how to use and comfortable to operate, but they are also durable and are regularly being upgraded with the latest in engine technology. Plus, Kalmar Ottawa’s terminal tractors were the very first to receive DOT/EPA certification.

Each year, Kalmar Ottawa continues to evolve and improve its line-up. The company recently announced a new 100% electrically powered vehicle — the Kalmar Ottawa Electric Terminal Tractor, along with a reachstacker and heavy forklift.

The electric tractor will be powered by five lithium-ion batteries with fast-charge capability. It will also be lower maintenance as it no longer needs a transmission.

Kalmar Ottawa’s Eco Terminal Tractor offers fuel consumption savings of up to 30% while still allowing you to move heavy loads quickly in RoRo yards, ports and terminals. You can further keep track of your savings and how your terminal tractor is performing by connecting it to Kalmar Insight — the company’s performance management tool — providing real-time information to help you improve your overall operation.

A Family of Dependable OEMs We are proud to offer these new trucks from GMC and Kalmar Ottawa with such rich histories of reliability and service to their customers. They fit right in with Mack, Volvo, Hino, Isuzu and Ford.

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SPOTLIGHTING NEXTRAN’S NEWEST Original Equipment Manufacturing Partners

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GOING ON A OUT HIGH NOTE NEXTRAN’S OUTSTANDING CFO (AND TALENTED MUSICIAN)

Steve Perez

IS SET TO WRAP UP HIS DISTINGUISHED CAREER

It’s been quite a ride. That is one way to describe Steve Perez’s journey from playing gigs at fraternity houses to concerts in front of 10,000 people in Lake Geneva, Switzerland to public accounting to Chief Financial Officer of the world’s number one Mack Truck dealerships. Now, as he winds down a long successful career, Steve points toward the one constant through it all: maintaining solid relationships.

That’s been especially true during acquisitions of new dealerships. Branching out into new locations in Atlanta, Macon, Ft. Myers and the Midwest would have been much more difficult if not for strong personal relationships. “Working closely with Jon Pritchett, Jim Ussery, Charlie Brown, Mel Fruit, our accounting, banking and legal teams were critical to closing eight acquisitions involving 16 locations. Plus, the acquisition of the Volvo franchise in Orlando and the merger of Tampa Volvo with Tampa Mack,” Perez said.

“I really value what Steve has brought to the table in terms of helping grow Nextran’s business,” said Charlie Brown, Nextran’s Executive Vice President, Sales and Marketing. “He and his team were instrumental in expanding our network’s footprint.”

According to Perez, “I walked into class with jeans and hair down to my shoulders and left wearing a three-piece suit.” Once again, he developed some solid relationships that proved invaluable to landing his first job with the public accounting firm KPMG. Over the course of his accounting career, Steve worked with companies in a range of industries from real estate to airlines to higher education to automotive.

He also provided accounting services to a growing truck dealership named Nextran Truck Centers.

“I first met Steve as he stepped in as the managing partner of KPMG on the Nextran account. It was obvious to me that he was tremendously thorough, professional and dedicated to his clients,” said Jon W. Pritchett, President and CEO of Nextran Truck Centers. “After completing our acquisition of South Florida in 1999, I began looking for a new CFO. I felt Steve was a perfect candidate. I believed his history in the transportation sector and familiarity with Nextran could be a huge asset. As it turned out, it was also

Over his 22 years with Nextan, Steve has put his passion for finance to good use. But if you are friends with Steve Perez, you know he is equally passionate about music.

In third grade, Steve began taking piano lessons and immediately fell in love with it, especially after hearing the works of Frederic Chopin and songs like Clair de lune

by Claude Debussy. Of course, when a group called The Beatles (perhaps you’ve heard of them?) came on the scene while he was in middle school, everything changed.

“After seeing The Beatles, I wanted to be in a band. So, I switched to guitar in ninth grade and started playing with my friends every weekend in Jacksonville. I was just a kid, but we even performed at a few fraternity parties at the University of Florida and Florida State. At 16, I was playing all summer.”

Over the following decade, Steve went full bore into music. He played piano and toured with singer/songwriter Melanie and rubbed elbows with bands like .38 Special, The Allman Brothers and Lynyrd Skynyrd (he was this close to joining and playing “Free Bird” for the next 40 years). As Steve’s family life began to take center stage, he started looking into something more steady. So, he applied to the University of North Florida’s school of accounting, which led to a pretty stark transition.

just the opportunity he was looking for. Looking back over Steve’s 22-year history with Nextran, I couldn’t be happier about all that we have accomplished together.”

“I loved the people I worked with, but there were certain aspects of public accounting that didn’t fit the direction I wanted to go. I was looking at private companies focused on growth. Nextran seemed like a great match.”

Joining the team in 2000 as Chief Financial Officer, Steve Perez helped implement systems and processes that streamlined the financial side of the business.

Over the years, he’s constantly been upgrading and infusing new technologies and spearheading efforts to incorporate new payroll and business systems, getting everybody on the same page. It hasn’t always been easy, but Steve was always up to the challenge.

Of course, Steve Perez is quick to share the credit.

STEVE PEREZ CONTINUED

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IT’S BEEN QUITE A RIDE

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“I am especially proud of the talented team that Nextran has assembled. Our General Managers, Parts Managers and Service Managers are a real force to be reckoned with in each of our markets.”

“Steve is a tireless worker,” said Nextran Executive Vice President of Operations Jim Ussery. “There’s always a thousand little things to deal with. But Steve is so dedicated and really an inspiration to the leadership team.”

Now that retirement is upon him, Steve Perez plans on spending more time with family and possibly doing some traveling with his wife Cindy, whom Steve credits as “definitely extending my life span!” He also looks forward to being with their four kids, Adam, Rachel and Heather, as well as the grandkids who are all under age seven.

According to Jon Pritchett, although he’s stepping away from Nextran, Steve will always be part of the Nextran family.

“I want to thank Steve from the bottom of my heart for everything he’s done for Nextran. He’s left an incredible legacy. He’s an outstanding leader and good friend. Enjoy your retirement Steve. It is well deserved.”

Jon W. Pritchett President and CEO

As he moves into life’s next phase, Steve Perez looks back with sincere appreciation.

“My gratitude and respect for Jon and Kelly and the entire Pritchett family and everyone at Nextran will be with me for years to come. All I can say is…thanks for believing in me.”

Founded in 1994, Environmental Remedies, headquartered in Atlanta, is the largest waste treatment facility in the Southeast, processing over four million gallons a month.

Their customers come from a diverse range of industries including restaurants, auto dealerships, heavy equipment manufacturers, paper companies, and even pet food production companies. Since those businesses are located in several different states, they rely on a fleet of Mack Trucks to pick up and haul the waste away.

“Right now, we have 20 trucks with six more on order,” said Kelly Haney, Environmental Remedies Logistics and Industrial Cleaning Manager. “We treat 100,000 to 150,000 gallons a day, with our trucks making 35 to 45 stops a day, 5 to 6 days a week. Without Nextran, we would not be able to provide that kind of customer service.”

Customer

HIGHLIGHT Environmental Remedies

Delivering a Safer Environment Environmental Remedies removes and cleans waste to keep communities healthy Do you know what happens to the waste a business generates? Not all liquids like grease, oil or coolant can be flushed down a pipe to a municipal plant for treatment. Usually, the waste is held onsite. (If you have ever noticed a manhole cover in a restaurant parking lot, it is probably a grease trap.) Then a tanker truck will come, load up the waste, and transport it to a treatment facility where it can be cleaned and safely recycled back into our waterways.

That is one of the services Environmental Remedies offers.

“If they keep giving the service they have been giving,” Haney says, “we will be with them forever.”

Starting with six leased units in 2005, Nextran has built a solid relationship with Environmental Remedies and helps keep its entire fleet on the road. So, if one truck goes down, Haney knows who to call.

“I will reach out to Rodney Pyron the Assistant Service Manager directly. He takes good care of me. He is straightforward and to the point. He understands our business. He knows we need to be up and running. The other day, we had a Cummins engine failure. Instead of weeks just for the manufacturer to look at it, we got it to a Nextran Cummins certified technician at Kennesaw. They got on it right away.”

With 88 employees, an expanding fleet of trucks and a new solidification facility up and running in Macon, Environmental Remedies is growing.

They can count on Nextran at every step.

“If they keep giving the service they have been giving,” Haney says, “we will be with them forever.”

We are so glad to play a role in helping Environmental Remedies carry out its mission of maintaining clean waterways and healthy communities. Rest assured, we will keep providing the excellent service they need to make it happen.

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CUSTOMER PROFILE

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MIAMI Sometimes to move forward, we have to start on the ground level We have been working through a major remodel with our Miami location. The project has been scheduled for a phased approach to keep operations moving as smoothly as possible. Our hope is to construct a facility that is designed and built to better serve our customers in the Miami market.

The wait will not be much longer now. Phase one is scheduled to be complete by late May, with phase two following close behind.

Above, you’ll see a rendering of the new Miami location. We saw an opportunity to improve the workflow of the space and the design of the environment. What you will see in the coming months is a complete remodel of the sales and administration area along with the parts retail area. The future looks bright for our Miami location. The renderings reflect our ambition to create the highest quality experience for employees and customers.

“As part of our ongoing commitment to providing our customers and team with outstanding facilities, we are excited to open the first phase of the new addition to our Miami facility this May.” Kelly Pritchett, Vice President of Facility Design and Development

What’s Next?

PHASE ONE

PHASE TWO

By the end of May, several different areas of our current facility will be redesigned. The remodel includes a new service reception area, service write up area, service manager offices, customer lounge, tech locker rooms and break rooms.

Even more ambitious than the first phase, phase two will introduce two new buildings to the Nextran Miami location. Our plans include a complete redesign of the sales, administrative and retail parts areas. This will allow our team to work more efficiently and effectively in getting our customers what they need.

Introducing the new and improved Nextran Miami We are excited to introduce these newly designed facilities to our Miami market, where our OEM offerings include Mack and Isuzu. For further questions about how to reach us in the Miami area, visit NextranUSA.com or contact our Miami dealership at (305) 883-8506.

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IS NOW UNDERWAY

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MEET AIMEE QUICK

A Dedication That Goes Beyond The Numbers NEXTRAN’S VP OF FINANCE AND ADMINISTRATION As a self-professed “numbers nerd” our VP of Finance and Administration, Aimee Quick, loves accounting. She holds bachelor’s and master’s degrees from the esteemed Fischer School of Accounting at the University of Florida and has her CPA license. Aimee’s day-to-day includes leading a team that works closely with controllers and GMs across the network, making sure everything is in order and running smoothly.

But financial reports are not the only thing she is excellent at balancing.

Of all the titles she has held over the span of her career, perhaps Aimee’s most important one is Mother. In that role, she oversees a department of four: three boys and one girl, the youngest two are twins born last May. It is a busy household, but just like Aimee’s other position, she handles it with grace, unquestionable commitment and a full heart.

“I am lucky to have a great support system around me with my family and my husband’s family all here in Gainesville,” Aimee said with a smile.

She also points out the support of her Nextran co-workers, even the former ones.

“When I was about to go on maternity leave, my predecessor, Nanette Tool, who had retired, stepped in. I appreciated it, and of course, the company appreciated it. That is just one example of always being a part of the Nextran family.”

Now, with Nextran’s acquisition of seven new dealerships in four different states, Aimee and her team have the opportunity to make an even bigger impact.

“The company has grown quite a bit in the last five years. With new OEMs and new state regulations, we can centralize and streamline things, implement new technologies, and lean into automation to help the system run more efficiently,” Aimee said. “And that benefits our internal staff, which ultimately allows them to better serve our customers. Taking good care of customers is a big part of Nextran’s business, and I am proud to play a role in that.”

We are proud of Aimee. Her tireless dedication to people, whether they are at the office or at home, inspires us every day.

“It’s not easy to juggle, but luckily I have a great support system around me with my family and my husband’s family all here in Gainesville,” Aimee said with a smile.

Proud to Serve OPERATIONS MANAGER OF NEXTRAN ORLANDO

If you look up the word dedication in a dictionary, you may find Joe Ponder’s picture. Throughout his career, our Orlando Operations Manager has been there for his team and his customers, rolling up his sleeves, whether in the service bay, parts department or the office, to get the job done. But for Joe, this is just business as usual.

“We get to know the customer, so we can help them the best we can. We offer lots of support, especially in the field,” Joe said. “We have a lot in our toolbox to help them.”

“During the pandemic, if someone got sick and had to stay home, Nextran would continue to pay them. Not everyone would do that. It showed a real commitment. And they also almost always promote from within. We post jobs to employees before looking outside the company, and we will give the position to a current employee about 95% of the time.”

15 years prior to joining Nextran, as one of our original employees, Joe served in the United States Army as a mechanic.

During Operation Desert Storm, he was stationed in Kuwait and ran a platoon of mechanics working on the Bradley Fighting Vehicle, which played a crucial role in the war.

Once the campaign ended, Joe transitioned into civilian life, but still had the desire to get machines back into service. Only this time, it was heavy-duty trucks instead of military equipment.

“I started with Nextran as a technician, left for a few years, and came back in 2000 as a night shift mechanic. I worked my way up to foreman of the night shift, then the day shift,” Joe said. “I got the opportunity to be the service manager in 2005, and about four years ago, Nextran named me as Operations Manager.”

Joe, who grew up three miles from where the Orlando dealership is located, was stationed all over the country, as well as in Europe, during his military service. But Orlando is now home.

It is where he and his wife of 43 years, Linda, raised their kids, Aymme, Jaymme and Joe Jr. His dedication to them, and their dedication for him, has made Joe who he is today.

Joe has also spent time working alongside his daughters and son at the dealership, each of whom has worked for Nextran. According to Joe, the Nextran family goes the extra mile for its employees.

Joe has served our country and our organization faithfully.

Everyone looks up to him as an example of how far hard work and keeping promises can take you. No matter what the future holds, he will be there making sure the job gets done. Typical Joe Ponder, dedicated through and through.

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MEET JOE PONDER

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STANDING OVATION

For Our Service Technicians

Our Crew Is Growing As our company grows in size and with more locations, so does the size of our service technician team. We’re proud to say that we promote within before looking elsewhere. This is why we’re always looking to provide our employee opportunities within our company, enabling employees to grow and explore new positions. The role of service technician is one of those opportunities. Our dealership helps to develop employees who excel in their current position by supplementing their journey with paid ongoing training, both hands-on and online.

Who’s Keeping An Eye On the Trucks?

Every role is crucial to the success of Nextran. Service technicians, in particular, contribute greatly to the overall operations of our company. Everything they do must be within the code. For this reason, service technicians are constantly checking dealership and factory standards, regulations at every level, and keeping detailed work notes relating to everything. They diagnose issues, request repairs and parts, and examining what work needs to be done to keep each truck safely on the road. They support our customers’ trucks with the attention they need, and we need our service technicians in order to continue moving operations forward.

KEEP THE APPLAUSE GOING It is an honor to work with the country’s most dedicated workforce.

Here is a look at our service department by the numbers.

More than Over

8,000

126 92

400 Technicians trucks serviced each month

technicians hired in 2021

technicians in the Midwest alone

129

active Master Technicians

Longest tenured technician:

36 years

To learn more about our service department and how you can join this vital team, visit NextranUSA.com/careers

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Our service technicians are the backbone to so many of our trucking operations. They are the ones responsible for ensuring our customers’ trucks thrive and make the journey. It is because of the support of the service team that thousands of trucks receive the maintenance, care and attention they need. They are without question, a very large part of our company. We are incredibly thankful for them.

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FLEXIBILITY

MAKES THE TRUCKING WORLD GO ROUND NEXTRAN RENTAL & LEASING GIVE OPTIONS to Help Your Business Thrive Business models are all different. What makes sense for one trucking company might not for another. That includes purchasing trucks for their fleet. Over the span of nearly 30 years, Nextran has helped customers move forward through truck sales, parts sales and technician service. In the last decade, we have noticed that more and more companies need other options, which means that buying a truck is not always the best fit. Therefore, we started a program to provide the flexibility to keep their organization running strong: Rental and Leasing.

As a testament to how much the market has grown, we started renting and leasing vehicles eight years ago with 38 trucks in our pool. Today, we have 920 trucks across our network, with plans to grow to over 1,000 and expand

our operations into the Kansas City and Denver markets.

So, what makes renting and leasing so popular?

Commercial Truck Rental If you have a gap to fill in your trucking fleet, whether business is booming or downtime has put you in a tight spot, short-term rentals can be a life-saver. Many fleet managers are turning to commercial truck rentals with daily, weekly and monthly rates. The pricing flexibility and immediacy of putting trucks into service helps them keep promises to their customers, which helps keep them in business. With so many late model trucks from

OPEN ROAD SPRING 2022 | 29 the best OEMs that serve a wide variety of purposes available, renting is a no-brainer.

Contract Maintenance

For businesses that aren’t looking to purchase, but want set, predictable costs, an attractive option: is full service leasing.

Here at Nextran, we offer Contract Maintenance as a long term committed maintenance agreement to provide you with maintenance services for your fleet. Similar to a Full Service Lease, Contract Maintenance customers own their assets, either purchased from a provider or through a Finance Lease. Guaranteed Contract Maintenance is offered on Mack and Volvo trucks, and contract terms can vary anywhere from three to five years on units that are new or less than six months old. We offer typical Full Service Lease services, as well as break-down coverage, scheduled PM services, and substitution.

Full-Service Leasing Our leasing program is filled with many choices.

This is why we perform a Transportation Needs Assessment to learn our client’s business, which enables us to find the right one for them.

Nextran is proud to have the most flexible leasing and maintenance solutions in the industry. Our clients love the reduced upfront costs that can include no initial down payment. They also appreciate the choice to lock in a fixed rate, which allows them to spread out their investment over time and provides predictable costs to help make better decisions for their business.

When bundled with a maintenance plan, those costs are even more predictable.

At Nextran, we’re always keeping an eye on the industry and talking with our customers to understand their needs. Whether it’s sales, rental and leasing or another one of our programs, you can count on Nextran to keep you moving.

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GET TO KNOW

OUR NEW CITIES

It’s not every day that we get to add new cities to our Nextran family. But this year, we have added four new locations, which means we have many new employees and customers to welcome. And the best way to properly welcome them warmly is to get to know them more. So, we took it upon ourselves to learn more about our newest markets. Whether you have lived in one of these cities or never heard of them before, we hope you will learn something. Now, let’s take a brief historical walk through Kansas City, Cheyenne, Denver and Fruita (home to the Grand Junction location).

Kansas City Before we tell you anything about Kansas City, you need to know that Kansas City stretches over two states. That’s right, Kansas City is not home to just Kansas, but the city also resides in Missouri. Lucky for us, we have a location on each side. So, if you want to sound like a local, follow the city name by the state name. Kansas City, Kansas is conveniently nicknamed “KCK” if you want to use a shorthand. But if you do not distinguish Kansas City, Missouri from KCK, locals will be quick to correct you.

One of the many noteworthy locals from Kansas City is Walt Disney. You may not have known that the famous motion picture innovator started his first animation studio right here in Kansas City, Missouri (KCMO). Just a short drive from our KCK location, visitors can see where Walt opened Laugh-O-Gram Studios in 1921 in the McConahay Building. A building riddled with mice, one of which became the inspiration for Mickey Mouse years later.

KCMO also holds a few notable records. They have the most barbeque restaurants per capita than any other U.S. city. They also have over 200 fountains, which has earned them the nickname “The City of Fountains.” It is a city with plenty of outdoor activities and playgrounds, and surprisingly, they have more boulevards than Paris!

Cheyenne Welcome to the capital city of Wyoming and the state’s most populous city. However, with only 578,803 people (in 2021) living in the whole state, Wyoming is the least populated state in our country. However, now it is also home to Nextran’s highest location, towering at 6,063 feet above sea level.

Local residents named the city after the Cheyenne Native American Tribe in 1867, back when it was a Dakota Territory. The Cheyenne were one of the most famous Great Plains tribes, who were closely allied with the Arapaho. In fact, in the Arapaho language, Cheyenne means “people of the strange tongue.”

While in Wyoming, the through traffic on I-80 sees about 12,000-17,000 vehicles each day. 50% of that traffic comes from truck traffic! Our Cheyenne Nextran Truck Center is conveniently located right off of I-80.

Our Grand Junction location sits in the city of Fruita, Colorado, which was first settled in 1882. Since then, its hiking, mountain biking and rafting on the Colorado River has attracted many tourists. Its most famous mountain bike trail is the Kokopelli trail, which starts in Fruita and stretches 142 miles along the Colorado River, ending in Moab, Utah.

Fruita is perhaps most famous for its awe-inspiring sights that people travel near and far to see in person. Less than three miles from our Nextran location is The Colorado National Monument. This National Park preserves one of the most natural beauties of the West. A vast red-rock canyon, towering monoliths and the Rim Rock Drive give visitors plenty to take in. It is a snapshot of the past, where sights of eagles and bighorn sheep will transport tourists back in time.

Between Denver, Colorado and Fruita, Colorado there are five runaway truck ramps along the I-70 Mountain Corridor. There are extra precautions our truckers take in the many mountain passes during their snow season. Colorado state law declares that all commercial vehicles must carry snow chains on their trucks from September to May. Perhaps as a result of that law, Nextran Truck Centers in Colorado sold over $250,000 in snow chain products in 2021.

Denver Known as the Mile High City due to its one-mile elevation, Denver has become a popular destination for new residents and tourists. That popularity has helped Denver International Airport to become the sixth busiest airport in the country, which is less than thirty minutes away from our location. Why does Denver attract so many people? Perhaps it’s due to its abundance of sunshine, with the city boasting 300 days of sun during the year. Or maybe it’s the 200 parks and over 20,000 acres of park systems in the (very) nearby Rocky Mountains that attract people. Or it could be the people themselves that are attracting more people: Denver is one of the most educated cities in the nation, as well as one of the most environmentally conscious.

Another perk to visiting the Mile-High City is the rarified air. Golfers love playing here because golf balls travel around 10% farther than they do at sea level. Athletes also love training at this elevation because it prepares them for competing at lower elevations, making it easier for them to perform at their best.

Thank You For Your Warm Welcome To the new markets, thank you for welcoming Nextran as part of your family. We are happy to call these cities home. Hopefully, this section has helped us to learn something about our new markets; we may be able to use a fact or two while in town. We cannot wait to see what we will accomplish together, as well as the positive impact we can have on our local communities.

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Fruita

THE ROAD TO SUCCESS IS PAVED BY DOING THINGS

THE RIGHT WAY Our commitment to customer service drives everything we do. That includes acquiring seven new dealerships in Kansas, Missouri, Colorado and Wyoming. We are now 25 dealerships strong, with 1,200 men and women dedicated to moving you forward.

NextranUSA.com