GET YOUR STOLEN CIGS BACK • Stock seized from gantry robberies to be returned to shops by HMRC using track and trace • Plus: part one of a behindthe-scenes look at Liverpool’s crackdown on illicit tobacco
16-29 NOVEMBER 2021 STRICTLY FOR TRADE USERS ONLY
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NEW & IMPROVED HEATED TOBACCO STICKS
IMPROVED FLAVOURS. ENHANCED TASTE. UPGRADED EXPERIENCE. FOR EXCLUSIVE USE WITH PLOOM
C E L E B R AT I N G A SUCCESSFUL FIRST YEAR OF PLOOM!
H E AT E D TOBACCO TECHNOLOGY
POST OFFICE WOES
PARCEL FRUSTRATION
RETAILER ADVICE
Video by subpostmaster slamming firm over ‘unfair’ pay goes viral on social media
myHermes QR code confusion causes queues and missed sales
How stores are adapting and helping customers transition from cash to card
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