For Better Health
THE NEWTOWN BEE, FRIDAY, OCTOBER 12, 2018
Liam O’Keefe, co-owner of On the Mend Medical Supplies & Equipment, demonstrates one of the store’s many in stock alternating pressure and low air pressure chair and bed pads.
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On the Mend Medical Supplies & Equipment’s 24/7 response team, clockwise from upper left, Liam O’Keefe, Max Retallick, Marci Beck, and Bob Rainey, take advantage of a brief moment to relax among the company’s huge in-stock inventory of custom lift and sleep chairs at their Southbury retail center. —Bee Photo, Voket.
Marci Beck of On the Mend Medical Supplies & Equipment in Southbury sits on one of the many motorized scooters in stock and ready for pickup or delivery at the company’s retail center. On the Mend can sell or rent scooters as well as a number of mobility devices like rollators and wheelchairs.
Need Medical Supplies, Equipment Now? On The Mend Is On The Way! By John Voket SOUTHBURY — Say what you will about the competitive pricing and convenience of online shopping for many products and items we use every day. But when it comes to medical supplies or equipment, clicking your way through countless options, and then figuring out how to assemble and use the items you ordered a day or two later, is neither practical nor convenient. The 24/7 response team at Southbury’s On the Mend Medical Supplies & Equipment can not only beat Amazon or a host of other online suppliers to your door — often within mere hours of your call — but they also arrive with the knowledge, training, and
know-how to install or assemble the equipment you are buying or renting. Plus, they will confidently and patiently teach you everything you need to know about their products, so you, your loved one, or the individual you are caring for can begin to heal or get the support they need to minimize the burden and inconveniences of their particular injury or health condition. On The Mend owners Liam O’Keefe, Bob Rainey, and their team members Marci Beck and Max Retallick recently invited For Better Health into their 6,400-square-foot retail and warehouse center at 385 Main Street South #102, which serves as home
base for all of Litchfield, Fairfield, and northern New Haven Counties in Connecticut as well as parts of Westchester County, N.Y., and other regions of Southern New England. The retail side of their store is packed with product, including alternating pressure and low air pressure surfaces, bathroom safety and shower systems; canes; knee walkers; rollators and wheelchairs; compression socks, stockings, custom garments, and footwear; hospital beds; patient lifts; incontinence supplies; lift, reclining, and sleeper chairs; power scooters; power chairs and accessories; as well as ramps and handicap access solutions — even stair, platform, and portable lifts.
While Mr O’Keefe and Ms Beck handle business in the retail store, along with providing knowledgeable advice on how to get the most out of every product they sell, Mr Rainey, Mr Retallick, several other staffers, or a select group of vetted installation and service contractors are often out on the road making deliveries and getting folks set up to enjoy or take the best advantage of their On The Mend acquisitions at home or in various regional assisted living and age restricted communities. The company also purveys a variety of top quality CPAP machines and portable oxygen devices and contracts with Jennifer Iamacelli, a Registered Respiratory Therapist who also practic-
es at Bridgeport Hospital and Danbury Hospital. Mr O’Keefe said On The Mend separates itself from its online and other regional retail competitors by being ultra responsive; he said his entire staff and trusted contractors truly care about each customer, patient, caregiver, and family member they meet. “We refer to On The Mend as a ‘Now Center.’ So whether you are coming in here for a pair of compression stockings, a cane, or you need us to come out and evaluate your home or room for a full agingin-place or recovery renovation, we all treat our clients like we would our own moms and dads,” he said. “That means if your mom is coming home from the hospital
at nine o’clock on a Sunday night and she has to have a hospital bed delivered and set up, we’ll be there to take care of all your needs.” Mr Rainey said he, his staffers, and his contractors also have a working familiarity with many of the various living communities, assisted living complexes, and housing stock in their service area, and they are uniquely qualified to perform installations from simple shower or toilet grab bars, to complex ramp systems and stair lifts. “We’ll either get a call that someone is coming home from the hospital or from rehab, or somebody’s loved one is aging, they’ve fallen, or they are afraid they are going to fall,” he explained. “So we’ll go
out and do a thorough, free consultation and survey of the home or living space. We’re not trying to sell them everything we can, just give them a solid idea of the options we offer and the potential cost to help keep their parent or loved one safe.” The On The Mend field call may only initially be for one thing, but clients are entitled to a full and free evaluation so they not only have a complete picture of what their loved one may need today, but the types of products that might be helpful and make their lives and lifestyle better for months or years to come, he said. Mr Rainey added that his company is simply there to provide ( continued on page C - 2 )
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