Issuu

Guides

Technologies for Business Travel and Event Management 75 Fact Sheets on the Leading Solutions in Italy and Abroad A cura di Arianna De Nittis

The Future is Here

Payment Solutions

Online Booking Tools

Event Management Tools

Expense Management Tools

Risk Management Tools/Apps

Business Intelligence Tools

Other Solutions

Tools for Sustainability

Glossary of Technical Terms

Business Travel Mobile Apps

ADVERTORIALS

GLOSSARY OF TECHNICAL TERMS

SUMMARY

29 AI, Content, and Distribution: SIAP Accelerates Innovation for Travel Managers and Corporations

The Guides of Mission 2025 |

GLOSSARY OF TECHNICAL TERMS

THE FUTURE IS HERE Eight years after the previous edition, Newsteca returns with a new guide on technologies for business travel. Eight years in which everything has changed: while in 2017, the use of travel management tools was still the prerogative of a few forward-thinking companies, today, process automation is a key factor in streamlining workflows and optimizing costs. A 2024 study by GBTA (Global Business Travel Association) and Cvent revealed that 18% of corporate travel budgets are now allocated to technology. Additionally, one-third of the buyers surveyed (36%) expect this spending to increase over the year, a percentage that rises to 43% in Europe alone. And that’s not all: 29% of global businesses (36% in Europe) now have a full-time resource dedicated primarily to technology-related tasks, such as sourcing new digital tools, configuring booking and expense management solutions, and collecting and analyzing data. But technology’s impact is felt across the entire industry: 61% of travel service providers, for instance, plan to increase investments in internal tools, while 56% are investing in traveler-facing solutions. Travel Management Companies (TMCs) are leading the way, with 83% increasing spending on internal technology and 79% on traveler-facing solutions. Embracing Artificial Intelligence A glance at the solutions featured in this guide (75 of the best available in the Italian and international markets) is enough to see that one of the biggest innovations in business travel technology is the growing use of artificial intelligence. The GBTA study found that three-quarters of buyers (75%) are inclined to adopt an AI-powered chatbot to automatically respond to

| The Guides of Mission 2025

questions about their corporate travel programs. And according to a study published this year by Amadeus, generative AI is a top priority for nearly half of surveyed companies (46%) for the coming year, surpassing any other technology. Moreover, 41% of travel companies now state they have the budget and resources necessary to implement generative AI. But how can AI assist travelers? The Amadeus study highlights several applications: leading the way is digital assistance during booking (53%), followed by travel recommendations for activities and venues (48%), content generation (47%), supporting staff in enhancing customer service (45%), and collecting and summarizing post-trip feedback (45%). Tech solutions for sustainability In recent years, European Union regulations on environmental sustainability have required companies to reduce CO2 emissions. This also impacts corporate travel, as business trips – along with commuting – fall under Scope 3 emissions. For this reason, we have dedicated a chapter of our guide to tools that help companies calculate the environmental impact of business travel, facilitating the preparation of sustainability reports. Some solutions also offer CO2 emission offsetting systems. A competitive edge in Mice The guide also includes the best Italian and international products for event management: tools that simplify every organizational aspect, from supplier selection to attendee registration and reporting. We’ll now leave you to your reading. Enjoy!

ONLINE BOOKING TOOLS • Amadeus Cytric Easy • B4B - Booking for Business • BizAway • BizTravel Evolution • Book For Work (bookforwork.com) • Book2Go • BTTool • CDS • Click&Go • Destinux© • Egencia • eMinds Self Booking Tool • FriTravelApp • MyTico by Cisalpina Tours • Neo • ROMEO • Concur Travel • SIBA • Travelmatic

The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

AMADEUS CYTRIC EASY Distribution in Italy: yes Developer/Distributor company: Amadeus Italia Spa, tel. +39 02/725471, www.amadeus.com Type of client companies targeted by the solution: large companies and multinationals, Travel Management Company Service delivery model and pricing: different pricing models as per commercial agreement and requirements from corporate customers To redefine the future of business travel, Cytric aims to provide a frictionless, intuitive and reliable experience through Cytric Easy. By seamlessly embedding its capabilities within everyday collaborative applications like Microsoft Teams, Cytric endeavors to make planning, booking and approving flights, as well as claiming travel expenses faster, easier, and more efficient than ever before. Through relentless innovation using generative AI with Microsoft Copilot and a steadfast commitment to customer-centricity, Cytric aspires to be the preferred choice for businesses seeking to optimize the use of their existing productivity platforms. By enhancing collaboration and helping customers to develop their social capital, the solution streamlines interactions across the travel and expense process, ensuring the safety of businesses and their people, while supporting sustainability. Benefits for customers/users: Cytric Easy allows you to book more cost-effective options: rich content that is comparable and reflects corporate policy, including NDC. Moreover, it helps reduce the time spent on planning: Harvard Business Review estimates that we spend 9% of our working time toggling between apps. Cytric Easy is one app, integrated within the IT portfolio of the company. Finally, it helps to maximise productivity while on the road and offers a smooth experience (everyday applications & collaboration with colleagues).

FEATURES Cytric Easy simplifies the approval and booking of travel services, in line with the company’s travel policy and including NDC content. Interaction with the Cytric Expense tool for managing expense reports. “Close Collaborators” suggest connection with colleagues at the office site they’ll be travelling to. The “Share my Transfer” feature allows to share your transfer with other colleagues who are arriving at the same airport or rail station at a similar time. The “Share my Trip” feature allows you to share itineraries with your colleagues in a simple card within Teams chats. “Match my Trip” allows to easily book the same flights and/or hotel as colleagues from a shared card in your Teams chat. The “Event Manager” feature simplifies travel and stay coordination among attendees globally, creating a dedicated channel in Microsoft Teams to centralize all event information, including agendas, weather information, documents and venues. 4

| The Guides of Mission 2025

BOOKING FOR BUSINESS Distribution in Italy: yes Developer/Distributor company: SIAP Srl, tel. +39 0172/652511, email: commerciale@siapcn.it, www.siapcn.it

ONLINE BOOKING TOOLS

B4B

Type of client companies targeted by the solution: large companies and multinational corporations; companies with business travel teams; Travel management companies (TMC). Service delivery model and pricing: SaaS solution (Application Service Provider - ASP). Pricing: based on the number of TMC companies affiliated and the volume of transactions. B4B is a self booking tool designed to simplify business travel, enabling business travelers and travel managers to book flights, hotels, trains, and cars in just a few clicks. It ensures compliance with company policies while offering an intuitive and transparent experience. It integrates customizable profiles, summary itineraries, and real-time support for monitoring costs and performance. Additionally, B4B leverages Nora AI, an intelligent assistant that processes traveler requests via WhatsApp and email. Nora AI understands user needs, creates tailored itineraries, and generates three proposals for each phase of the trip (e.g., flights, trains) while adhering to company policies. With B4B, business travel management becomes easier, faster, and more efficient. Benefits for customers/users: B4B makes business travel management simple and transparent, improving cost control and reducing errors. It allows quick bookings that comply with company policies, ensuring optimal operational efficiency with integrated tools for performance monitoring. With Nora AI, travelers benefit from a seamless experience as their needs are instantly understood, and tailored trip proposals are provided in full compliance with company policies.

FEATURES Quick bookings for flights, hotels, trains, and cars. Automatic control for compliance with company policies. Customizable profiles for corporate needs. Summary itineraries that include all services. Fast and transparent approval workflows. Real-time access to travel information. Integration with corporate management systems. Reports to monitor costs and performance. Guided processes to reduce errors. Intelligent assistant Nora AI for request management via WhatsApp and email, offering tailored travel solutions and proposals. The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

BIZAWAY Distribution in Italy: yes Developer/Distributor company: BizAway Srl SB, email: marketing@bizaway.com, www.bizaway.com Type of client companies targeted by the solution: SMEs, large companies, and multinationals. Service delivery model and pricing: SaaS transaction-based model, Names of client companies: Lega Serie A, Venchi, BDO, Telepass, Medici Senza Frontiere, WeRoad, Perrigo, Viessmann, MVRDV, Konecta/Comdata. BizAway is a solution that enables efficient and transparent management of business travel. The platform allows over 1,000 companies to maintain full control over their travel activities, optimizing resources through a straightforward and highly intuitive interface. This interface is not only fully adaptable to diverse needs but also ensures control over billing and costs by integrating customizable travel policies and automated approval processes seamlessly. Companies can achieve significant time and cost savings thanks to multilingual, in-house 24/7 support and one of the most comprehensive content offerings on the market, including GDS, NDC, low-cost fares, Airbnb, direct rail connections, and much more. Benefits for customers/users: BizAway enables companies to digitalize the travel management process without sacrificing the personalized offline support of a travel agency. The solution lets travelers and travel managers book independently in just a few clicks, ensuring full compliance with travel policies and cost control. Meanwhile, BizAway’s Travel Expert Desk is available 24/7 to provide tailored assistance for offline reservations and post-booking operations.

FEATURES Multi-provider inventory (NDC, GDS, LCC, Direct Rates, Bed Banks, non-GDS fares, Airbnb). Automated approvals and workﬂows. 24/7 Multilingual Support. Centralized billing. Integration with over 60 HR tools, including Workday, Hibob, ADP, Oracle. Granular real-time analytics. Real-time CO₂ Compensation and oﬀset. Group trips management. VIP service. Cancellation insurance until 3 hours before check-in (BizzyFlex). 6

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com - commerciale@uvetgbt.com, www.uvetgbt.com

ONLINE BOOKING TOOLS

BIZTRAVEL EVOLUTION Type of client companies targeted by the solution: SMEs, large companies, and multinationals. Service delivery model and pricing: cost per use. BizTravel Evolution is an advanced platform designed to optimize corporate travel management. It streamlines booking processes, ensures compliance with company policies, and provides real-time support for travelers, improving efficiency and cost savings. By leveraging automation and real-time data, BizTravel Evolution helps companies manage and control their travel programs more effectively. Benefits for customers/users: BizTravel Evolution helps optimize spending through booking control and targeted policies, ensuring cost savings. Operational efficiency is enhanced with automated processes that streamline travel management. Users benefit from an intuitive platform that allows for quick and easy management. The tool guarantees increased compliance with company travel policies. Traveler safety is prioritized through real-time monitoring, ensuring duty of care. Strategic decisionmaking is supported by detailed reporting, enabling better negotiations and cost optimization. Additionally, users can rely on constant support with 24/7 assistance.

FEATURES Automated Policy Compliance: enforces company travel policies automatically across all channels. Real-time Travel Support: immediate assistance available through multiple communication channels. Customizable Platform: tailored to fit the specific needs of different businesses. Comprehensive Reporting: provides detailed insights to optimize travel spend and negotiate with suppliers. Mobile Access: travel management and support available anytime, anywhere through mobile app. Integrated Travel Tools: seamlessly connects with existing booking systems and platforms. The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

BOOK FOR WORK (BOOKFORWORK.COM) Distribution in Italy: yes Developer/Distributor company: Book For Work by Hirondelle Srl, +39 0422/2966, email: a.cazzaro@hirondelle.it - c.cazzaro@hirondelle.it, https://bookforwork.com Type of client companies targeted by the solution: medium companies, large companies, and multinationals Service delivery model and pricing: free registration, pay only for what you book. No subscriptions, no extra fees. Names of client companies: Loacker, Natuzzi Group, Snaitech, Pal Zileri, La Sportiva, Tuv Sud, Pharma Quality Europe Group, Bottega Spa, Came, Hausbrandt, Massimo Zanetti Beverage Group, Linea Light, Rational Italia, Beta Group, Arredo 3, Bizzotto, Faba, and many more. Book ForWork is designed for travel managers, accounting teams, and employees, simplifying every aspect of hotel bookings for work trips. With exclusive B2B rates, it offers better prices than common B2C websites in 70% of cases, helping companies save over 7% annually on hotel bookings. Trusted by 350+ businesses, the platform consolidates all bookings under one supplier, regardless of the number of hotels booked, and provides just two invoices per month—reducing accounting teams’ workload by 50%. A dedicated 24/7 in-house support team ensures seamless travel experiences, while CO2 emissions reports help meet sustainability goals. Prepaid accommodations reduce credit card exposure and enhance employee satisfaction, while detailed reports and user management tools ensure full compliance and control. Benefits for customers/users: registration is free, with payment required only for what is booked – there are no subscriptions or extra fees. In addition, with exclusive B2B rates, Book ForWork offers special corporate pricing, resulting in annual savings of over 7% in 70% of cases. The platform provides 24/7 in-house support from professional, Italian-speaking staff. Accounting is simplified with just two monthly consolidated invoices from a single supplier. User management is streamlined, allowing for the assignment of roles, travel policies, and cost centers. Detailed reports are available, including calculations of CO2 emissions.

FEATURES +30 B2B partners integrated via API Travel Policy (budget per night per room, global, by country, by city, or dynamic) Cost centers and other custom ﬁelds User and role management Payments with debit cards, credit cards, virtual cards, Airplus, Amex BTA, Ri.Ba Book For Me: an employee beneﬁts program for personal travel at exclusive B2B rates, saving up to 30% Prepayment: only local taxes and extras are paid on-site CO2 emission calculation Reports: interactive and downloadable in Excel Multi-company management with a single login 8

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: CWT, www.myCWT.com Type of client companies targeted by the solution: large companies and SMEs based in Italy.

ONLINE BOOKING TOOLS

BOOK2GO

Service delivery model and pricing: SaaS with pay-per-use. Names of client companies: over 150 client companies. Book2Go is a corporate travel booking solution designed for the Italian market and available exclusively to Cwt customers to help organizations drive savings through increased user satisfaction and compliance. Developed based on customer feedback, it combines a cutting-edge user experience, a wide range of content, and travel management control. Book2Go provides travelers with the best options for domestic and international flights, hotels, trains (high-speed and regional), and car rentals in a single approval process. This easy-to-use solution allows travelers to manage their entire trip, online/offline, and hybrid, through a single touchpoint. It also provides full visibility into the status of bookings and issued documents. Benefits for customers/users: travelers benefit from a modern, easy-to-use interface that offers a consumer-grade booking experience. The platform saves time by allowing users to search and book all travel services in just a few clicks. Additionally, it supports multi-device access, enabling bookings via desktop, mobile, or tablet. For companies, the solution ensures cost savings through comprehensive policy controls, enhances compliance by engaging travelers with the best options, and boosts efficiency through streamlined processes and integration with corporate ERP and CWT systems.

FEATURES Access to over 1 million hotels and other accommodations selected for business travelers worldwide. Online booking of all rail services, both high-speed and regional, including corporate and promotional fares from Trenitalia and Italo, as well as a train-flight comparison. Complete choice of flights, including corporate fares, CWT negotiated rates, and visibility into additional costs such as baggage fees or other ancillaries. Detailed view of all car booking results, compliant with the company’s travel policy. Fast booking: users can book all travel components within the same screen and through a single approval workflow. Flexibility in travel policy setup and approval processes. Customization improves corporate control and ensures bookings are within policy. Offline support: Allows users to send the booking to the CWT travel counselor to complete the booking process when needed. Integration with third parties: Thanks to integration with corporate ERP systems, Book2Go can handle both profile synchronization and flow for expense reports. The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

BTTOOL Distribution in Italy: yes Developer/Distributor company: ACI Blueteam S.p.A., email: info@aciblueteam.it, www.aciblueteam.it Type of client companies targeted by the solution: medium and large-sized companies. Service delivery model and pricing: the service is provided in SaaS mode and offered under the service agreement provided by ACI Blueteam to the customers, which includes booking fees and implementation/integration costs, and a user fee related to BTTool. Names of client companies: EssilorLuxottica, Giorgio Armani, Moncler, OTB, Zegna, Pomellato, Versace, Zoppas, Ferragamo. BTTool is suitable for any medium-to-large-sized company that wants to place the traveler at the center of the business travel planning process without losing control and visibility. Highly customizable, BTTool is designed to manage both simpler trips, such as domestic itineraries, and more complex ones, like intercontinental travel. The combination of offline and online management offers the advantage of simultaneously leveraging the Sbt platform with multi-provider integrations for self-service purchases and the utmost professionalism and expertise of ACI Blueteam operators for tailored consultations and proposals on more complex itineraries. Relieving companies of the burden of managing business travel without losing control, optimizing time and costs, are certainly the main needs that BTTool addresses. Benefits for customers/users: flexibility, simplicity, and speed in managing travel requests; centralization of processes in a single channel encompassing the entire trip workflow; traceability and transparency of the traveling population and agency operations; flow control, travel policy enforcement, and comprehensive reporting for strategic analysis.

FEATURES Connected with GDS, Booking.com, TravelFusion, and rail services such as Trenitalia, Italo, and SNCF. It supports payment methods like Lodge, Vcc, and Central Payment. Authorization Flow Management: tailored to itineraries, one or multiple levels, single trips, service costs, or the entire trip and its total cost. Travel Policy Management: configurable for each service using multiple parameters, even for rules specific to certain itineraries or particular passengers. Multichannel: allows combining self-booked services and agency-quoted services in a single trip, offering maximum technological efficiency alongside the professionalism of ACI Blueteam. On-trip management: document storage and interaction with operators. Integrable with other systems, such as ERP, expense reports, and attendance tracking, to automate the phases and processes of a trip. Includes SSO (single sign-on) with client intranets. Expat Module: management of inbound/outbound expat travel. Available in 3 languages. Mobile App. 10

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: CDS Italy, tel. +39 347/7121435, email: fdecarlo@cdsgroupe.com, www.cdsgroupe.com/en

ONLINE BOOKING TOOLS

CDS Type of client companies targeted by the solution: SMEs, large companies, multinationals, travel management companies (TMC), and public sector organizations. Service delivery model and pricing: global hotel booking and payment solution that can be used in SaaS mode with Travelroom (CDS booking platform) or through multiple SBTs. CDS Groupe offers an all-in-one hotel booking and payment platform designed for corporate travel and travel management companies. The solution provides direct access to over 1.5 million properties worldwide, including hotels, aparthotels, and alternative accomodations. In collaboration with leading travel content and technology providers, CDS delivers consistent pricing, extensive hotel content, and seamless technical integrations. Available as a stand-alone solution or integrated within corporate and Tmc travel environments, the platform offers centralized payment processing, automated invoicing, and financial reporting. It also supports travel policies, sustainability initiatives, and duty of care compliance, providing data security and a transparent and efficient booking experience for organizations of all sizes. Benefits for customers/users: CDS is the leading hotel booking and payment solution for business travel in France, part of S4BT – Solutions for Business Travel, a key European player with 800 million euros in hotel booking volume. The diverse inventory of CDS includes hotels, aparthotels and sustainable options, all with pricing parity. CDS offers seamless integration, expert support, robust data security, cost savings thanks to strategic partnerships, streamlined booking process, centralized payment, and compliance processes for clients.

FEATURES Access to 1.5 million properties worldwide. Interoperability for seamless integration with Travel & Expense tools, SBTs and payment providers. Strategic partnerships with GDS, OTA and major technology leaders. White-label and Api solutions for TMCs and corporate clients. Competitive pricing thanks to CDS’s transparent business model. Support for sustainable travel through the “Switch for Green” program, including eco-certiﬁed hotels, electric charging point listings, and CO₂ emissions tracking. Full compliance with corporate travel policies, corporate rates, and duty of care requirements. Customizable invoicing and ﬁnancial reporting tools. 24/7 multilingual customer support with a 99.7% satisfaction rate. Secure and automated payment processing (virtual cards, business cards). The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

CLICK&GO Distribution in Italy: yes Developer/Distributor company: Application developed by SIAP Srl, tel. +39 0172/652511, info@siapcn.it, https://www.siapcn.it/ Type of client companies targeted by the solution: SMEs, large enterprises, multinationals, and travel management companies, and various organizations. Service delivery model and pricing: Click&Go is a SaaS platform accessible at https://clickandgo.gattinoni.it/. It offers subscription-based pricing with plans tailored to business size and usage. Additional costs may apply for premium features or add-ons. This pay-per-use or tiered subscription model ensures scalability and flexibility to meet the needs of different organizations. Click&Go is designed to streamline corporate booking processes, making them efficient and userfriendly. By simplifying workflows, it reduces the time spent on travel arrangements while enhancing passenger satisfaction with a seamless experience. The platform enables companies to manage bookings in compliance with their travel policy, ensuring alignment with organizational standards and cost control. Click&Go integrates business travel search and booking phases into existing corporate processes. It consolidates a wide range of suppliers, including flight carriers, train operators, hotels, accommodations, and car rental services, allowing companies to manage all travel needs in one place. It can manage approval workflows for trips or expenses. It allows for the management of travelers and guests and supports roles such as direct traveler, travel arranger, and approver. Benefits for customers/users: customers praise the system for its ease of use and efficiency, with many testimonials highlighting its ability to reduce booking times and increase employee satisfaction. In recognition of its effectiveness, Click&Go won the “Best Self-Booking Tool” award at the Newsteca’s 2023 Italian Mission Awards, further solidifying its reputation as a reliable and innovative business travel solution.

FEATURES Streamlined booking workflow: simplifies the corporate booking process, reducing time spent on arrangements. User-friendly interface: offers a seamless and intuitive experience for users. Travel Policy compliance: ensures bookings align with company policies and cost-control measures. Supplier integration: consolidates flights, trains, hotels, accommodations, insurance, and car rentals in one platform. Customizability: adapts to specific business needs with dynamic configuration options. Reliability: provides a stable and consistent tool for managing business travel. Corporate process integration: embeds booking and travel search phases into existing workflows. Passenger satisfaction: enhances user experience with convenient and efficient travel management. Industry recognition: praised for improving booking simplicity and compliance with travel policies. SSO access from the client’s management system and integration with ZTravel Zucchetti. 12

| The Guides of Mission 2025

Distribution in Italy: yes. Customers in Italy, Spain, France, Germany, Belgium, Austria, Switzerland, Netherlands and Sweden, Portugal, Slovakia and Czech Republic, United Kingdom, Ireland. Developer/Distributor company: Consultia Business Travel, tel. +34 961961905, email: comercialbtc@consultiatravel.com, www.consultiatravel.com

ONLINE BOOKING TOOLS

DESTINUX©

Type of client companies targeted by the solution: all types of companies. Service delivery model and pricing: SaaS with a Personal Travel Assistant (hybrid model; technology and travel agency). Names of client companies: Medline Europe, Makeen Energy Destinux© digitalises the management processes and expenses of business travel, saving costs for a company. With this SaaS system and the elimination of manual processes, administrative/accounting problems, and the correct analysis and distribution of budgets and monitoring of objectives, the system offers organisations savings of up to 20% in the first year. This solution offers a comprehensive management system that is implemented through a subscription model that avoids having to pay for booking commissions, without giving up the personalised attention of a travel management professional. Destinux© adapts to the needs of each company, regardless of its size and complexity, its corporate policy and business structure, its accounting and administrative management system or its information system or ERP. Benefits for customers/users: Destinux© is a cloud-based solution that enables 20% savings by eliminating management fees, improving efficiency, and digitising and automating management, while eliminating manual processes and avoiding errors. It allows monitoring the entire process, obtaining travel ROI, making the right decisions at any time, and making the necessary adjustments.

FEATURES Booking module: makes the entire travel industry available to the company, with a single click, online booking and documentation of trips, creation of budgets and itineraries, and management through an automated authorisation system. Management, administration, and financial module: allows uploading of purchasing policies and business rules, automates and digitises travel administrative/financial processes. Analytics and data module: customers can align the budget to the company’s objectives to know the ROI, monitor compliance with purchasing policies and control that the budget does not deviate. Includes a traceable blockchain solution for CO2 procurement and offsetting. Expenses and per diems module: allows the recording of travel expenses and per diems, and covers the entire expense note management process, with an approved platform. Technology module: integrates travel management processes with the company’s internal systems (ERP). Personal Travel Assistant - Destinux assigns a professional with names and surnames, who assists the travelling team throughout the entire process. The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

EGENCIA Distribution in Italy: yes Developer/Distributor company: Amex GBT Egencia, www.egencia.it Type of client companies targeted by the solution: SMEs, large companies, and multinationals Service delivery model and pricing: SaaS A unified solution powered by AI and supported by experienced humans that works seamlessly with other tools to solve the most important travel problems for companies and business travelers globally. Benefits for customers/users: Egencia proactively empowers business travelers and companies with the best options and information at the right time. It helps travelers and travel arrangers find the best content in their preferred channels, proactively addressing their booking and servicing needs. It provides travel managers with the best value options to help them manage their program spend and risk.

FEATURES Intelligent: relevant AI-driven experiences powered by breadth of data. Flexible: open platform that integrates with adjacent services, support for your complex policy and 3rd party technology integration requirements. Responsible: tools for delivering on corporate social responsibility and travel risk management. Intuitive: experiences across personas as users expect, wherever they are. 14

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: eMinds Srl, www.eminds.it Type of client companies targeted by the solution: small and medium-sized businesses.

ONLINE BOOKING TOOLS

EMINDS SELF BOOKING TOOL

Service delivery model and pricing: usage license, software provision for companies and TMCs. Names of client companies: Gattinoni, Bcd Travel, Cisalpina Tours, BTM. The eMinds Self Booking Tool platform has a strong capability for integration with other systems (such as business travel management tools) and allows users to purchase all travel services (trains, hotels, flights, rental cars) within a single booking process. Provided to travel management companies, it enables the comparison of available prices for flights and trains on the same route, allowing client companies to select the most cost-effective option. It supports customized management of corporate travel policies, including the upload of negotiated rates, the definition of spending limits on flights and hotels, and the identification of travel services that are “in” or “out of policy” Benefits for customers/users: strong integration with existing infrastructure (travel management systems, reporting systems, management and accounting systems); offers a wide range of services from over 50 partners with Xml integration with DMCs, car rentals, payment gateways, AirPlus, GDS; significant cohesion and integration among the services offered (hotels, activities, cars, trains, flights, ferries), such as the ability to compare prices between flights and trains.

FEATURES Intregration with CRM, ERP, CMS, etc. Integrable GDS: Amadeus, Travelport, Sabre. Other Interfaces: integration with over 90 hotel suppliers, including Booking, Expedia, HRS, CDS Groupe, Hotelbeds, Restel, etc. Flights: Interface with Amadeus, Galileo, Sabre, Travelfusion (for low-cost carriers), and NDC; Car Rentals: FlexibleAuto, Hertz, AutoEurope, TravelJigsaw; Trains: Trenitalia (Full Content & Ticket Management) and NTV. Advanced reporting. Travel risk management. Customization of basic conﬁgurations. Available in Italian, English, French, Spanish. The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

FRITRAVELAPP Distribution in Italy: yes Developer/Distributor company: Frigerio Viaggi Srl, https://frigerioilgruppo.com Type of client companies targeted by the solution: Frigerio Viaggi serves clients from small businesses to multinationals, but not only. Thanks to the dual nature of FriTravelApp, it can offer companies (with FriTravelSolution) and travel agencies (with FriTravelFast), a comprehensive service tailored to the needs of the individual customer. Service delivery model and pricing: an integrated IT and digital ecosystem, delivered in SaaS (Software as a Service) mode, enabling seamless integration with the customer’s system. FriTravelFast is designed with features that ensure efficient management of travel reservations, fully complying with travel policies for flights, train travel, and accommodations. For hotel reservations, this OBT includes a unique feature that assigns budget limits based on zip code. If a reservation request exceeds the budget limit, an automatic pop-up alert notifies the user. Additionally, FriTravelApp can handle group reservations (for up to 9 passengers) and apply specific restrictions for employee profiles or external experts. Each user is linked to two authorizers, providing an additional level of approval for any reservation Benefits for customers/users: FriTravelApp allows users to independently book their own trips while ensuring high levels of service. In addition, companies can enter their own travel policy to check and control their spending caps. With FriTravelApp, the booking process is expedited while maintaining a high level of service and control for companies.

FEATURES User-friendly: user-friendly interface, making it easy for users to navigate and book efficiently. Multilingual: the application supports 14 languages (including Italian, English, German, Dutch, Spanish, French, Portuguese, Russian, Arabic, Chinese). Multi-device: a web app that can be downloaded to phones and any other device (not just laptops). Multi-Product Search: users can search and book various travel products, including flights, hotels, car rentals, domestic and international trains, etc. Calendar function +/- 3 days: search flights within with the ability to adjust the search by +/- 3 days. Multi-Segment Booking: multi-segment self-booking tool, allowing users to book itineraries with multiple legs in a single transaction. Automatic Capture of Credit Card Charges: the platform seamlessly captures credit card charges. Integrated Dashboard: unified control panel that brings all their bookings, expenses and communications together in one place. Sending Proposals directly from the Application 16

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Cisalpina Tours, +39 011/9543333, email: info@cisalpinatours.it, www.cisalpinatours.it

ONLINE BOOKING TOOLS

MYTICO BY CISALPINA TOURS Type of client companies targeted by the solution: SMEs, large companies and multinationals Service delivery model: SaaS – Software as a Service (Cloud). Pricing: subscription fee or transaction fee plus implementation costs. MyTico is a tailor-made solution designed to meet market demands, offering companies an efficient management of business travel while enabling governance based on strict criteria such as: automatic compliance with and control of travel policies; oversight of operational travel processes; analysis of traveler behavior; detailed passenger profiling and financial reporting. The system allows businesses to streamline the management of multiple subsidiaries or countries, thanks to online and assisted functionalities. Fully integrated with various corporate ERP systems, it covers all aspects of travel management, including approval processes for trips and costs, expense reporting, and feeding into expense accounts. Key features include multi-passenger booking and access to aggregated multi-GDS content, low-cost carriers, rail, car rentals, hotels aggregators, corporate rates, online hotel change, online rail change, mixed content legacy-low cost carriers. Benefits for customers/users: this online booking tool offers corporate travelers a simplified, personalized experience with real-time updates and quick booking processes. For enterprises, it ensures policy compliance, cost control, and detailed analytics on travel behavior. It enables standardized management across regions and seamless integration with Erp systems. By consolidating travel options and automating workflows, it enhances efficiency, traveler satisfaction, and budget optimization.

FEATURES FOR TRAVELERS User-friendly interface that consolidates all travel options (flights, trains, cars, accommodations) into one platform for a simplified travel planning. Tailored suggestions based on individual profiles and preferences. Real-Time Updates with instant notifications about travel changes or disruptions. Quick booking processes and reduced reliance on external approvals, thanks to automated workflows such as: travel authorization, cost authorization, out of policy authorization and late booking authorization. Online & Offline Service Management Request fully integrated. Responsive Interface and also available via Mytico APP

FEATURES FOR ENTERPRISES Policy Compliance: automated enforcement of travel policies, ensuring bookings align with company guidelines. Transparency in pricing and integrated expense tracking for accurate budgeting and cost control. Data Insights: detailed analytics on traveler behavior and spending patterns to optimize travel strategies. Global consistency: standardized management across subsidiaries and regions with centralized governance tools. Seamless integration: compatibility with ERP systems and other corporate tools for streamlined operations. The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

NEO Distribution in Italy: yes Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com, www.uvetgbt.com Type of client companies targeted by the solution: small and medium-sized enterprises, multinational and global companies Service delivery model and pricing: SaaS. Neo, Amex GBT’s proprietary booking platform, offers a seamless user experience combined with advanced travel management tools. It enables travelers to quickly book end-to-end, policy-compliant trips via desktop, mobile, or the Amex GBT app. Integrating with GBT’s Supply MarketPlace, Neo provides access to a wide range of content, including NDC fares, low-cost carriers, hotels (Expedia, Booking.com), and ground transportation. Its smart engine optimizes booking decisions by balancing cost, time, policy compliance, and preferred suppliers. Neo simplifies travel booking, saves time, and ensures adherence to company policies, enhancing efficiency while maximizing savings opportunities. Benefits for customers/users: thanks to a complete ecosystem of providers, travelers now have a world of choices when it comes to booking any part of their business trip. The booking process has been simplified, allowing travelers to make reservations in the way that suits them while ensuring everything is done in compliance with company policies. Trip recommendations are easier to manage with an interactive, graphical itinerary that offers the flexibility to adjust and fine-tune options. Moreover, there are multiple booking options available, allowing travelers to either book end-to-end trips or individual segments, depending on what best meets their needs.

FEATURES Booking options: Door-to-door: auto-builds trips. Segment booking: travelers book step by step. Mobile: fully integrates with Amex GBT Mobile. Smart engine: optimizes bookings based on cost, time, compliance, and preferred suppliers. Rail & ground transport: supports rail bookings and integrates with ground transport options across providers, simplifying reservations. Total trip cost: calculates total trip cost, including booked rates and expected expenses. Content integration: access to global systems, OTAs (e.g., Booking.com), taxis, shuttles, serviced apartments, and custom rates. Policy integration: easy setup of booking rules and policies with visibility control for employees. Automated approvals: streamlines travel and expense approvals in one system. Sustainability: provides eco-data at booking: highlights carbon footprints for ﬂights, trains, and hotels; ﬂags greenest options and electric/hybrid vehicles; allows custom sustainability criteria for hotels and uses various carbon data sources (e.g., EPA, ICAO). 18

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Bismillah Travel Srl, tel. +39 045/9231728, email: verona@bismillahtravel.com, https://bookingbt.it/

ONLINE BOOKING TOOLS

ROMEO Type of client companies targeted by the solution: SMEs, large companies and multinationals, travel management companies (TMCs), travel agencies, online travel content sellers. Service delivery model and pricing: content fee, service fee, pay-per-use. Travel Solution by Bismillah Travel is an advanced travel management platform that simplifies the booking and organization of corporate travel. Integrated with the ROMEO platform, it combines both agency services and software management for a seamless experience. Features include booking, holding, issuing, reissuing, canceling, and refunding tickets for air, train, and ferry services. With 24/7 support from Italy-based operators, API integration, and eco-friendly travel options, Travel Solution helps businesses save up to 30% on tickets and 50% on search time. It also provides easy access to essential travel documents on smartphones and tablets, ensuring a streamlined, stress-free process with top-quality, Italy-based support. Benefits for customers/users: Travel Solution streamlines corporate travel management, offering significant savings of up to 30% on tickets and 50% less time spent searching. With easy access to booking and management for air, train, and ferry tickets, businesses benefit from 24/7 support from Italy-based operators, eco-friendly options, and real-time access to travel documents. The platform provides flexibility in case of cancellations and reissues, making it the smart, efficient choice for travel management.

FEATURES Book and hold, issue, re issue, cancel, refund. Weekly search. Single search, with multi source content (Gds, low-cost airlines, Ndc, Nego Space). Real time reports Api and Excel. Company proﬁle, traveler proﬁles, travel policies. Available Content: air, train, ferry tickets. The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

CONCUR TRAVEL Distribution in Italy: yes Developer/Distributor company: SAP Concur, www.concur.it/contact Type of client companies targeted by the solution: all kinds of companies, from SMEs to large companies and multinationals in every market sector. Service delivery model and pricing: SaaS based on expense claims numbers. Names of client companies: Campari, Stellantis, Siemens. Concur Travel is SAP Concur’s integrated travel management solution designed to streamline business travel processes. It provides an AI-powered, intuitive, and mobile-friendly platform that enables employees to book flights, hotels, and rental cars while ensuring compliance with company policies. By consolidating travel and expense data, it provides organizations with enhanced visibility and control over spending. Features include access to a wide range of travel content (travel agencies GDSs, NDCs, aggregators etc.), multiple payment methods, approval workflows, automated expense reporting, integration with Request and Expense modules, and tools to ensure duty of care for traveling employees all available by mobile app and web portal. The platform also supports sustainability efforts by offering ISO 14083-assured emissions data. Benefits for customers/users: Concur Travel streamlines business travel by ensuring an excellent user experience powered by AI, policy compliance, cost control, and real-time visibility. It simplifies booking and expense reporting, boosting productivity and employee satisfaction. Integrated with SAP Concur solutions, it reduces manual work and errors. With ISO 14083-assured emissions data, it supports sustainable travel. Global flexibility makes it a secure, efficient, and scalable solution for corporate travel management.

FEATURES AI and user-friendly booking interface: it offers an intuitive, consumer-like experience supported by AI for booking flights, hotels, trains and rental cars. Policy compliance: it ensures bookings adhere to company travel policies, reducing out-of-policy expenses. Mobile accessibility: it allows travelers to manage bookings and expenses on-the-go via the SAP Concur mobile app. Comprehensive Travel Content: it provides access to a wide range of travel options, including flights, hotels, and car rentals, with negotiated rates. Real-time travel data: it offers visibility into travel spend and itineraries, aiding in budget management and duty of care responsibilities. Automated expense reporting: it automatically populates expense reports and dashboards with booking data, simplifying the reimbursement process. Sustainability tracking: it includes Iso 14083-assured emissions data to support environmentally conscious travel decisions. Enhanced security: it employs industry-leading security measures to protect user data and ensure privacy. Global reach and flexibility: it supports businesses worldwide with customizable settings to meet diverse travel 20

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: BTM - Business Travel Management (Agency), tel. +39 045 5117951, email: btm@btmitaly.it, www.business-travel-btm.com

ONLINE BOOKING TOOLS

SIBA Type of client companies targeted by the solution: the SIBA system is adaptable to the demands of SMEs, as well as large companies, with the application of customized processes that communicate with each other. Service delivery model and pricing: SaaS service delivery model: pay-pe- use, on a subscription basis fee. Extra costs for custom implementations if required. SIBA manages flights, trains, hotels, and cars on a single platform. It compares flight and train solutions in a single search, providing a simplified booking experience. It includes credit card management, integration with expense report systems and authorizers, and supports payments via AirPlus. Benefits for customers/user: optimizes corporate travel management by ensuring compliance with travel policies and reducing costs through fast comparisons and an integrated solution. Enhances user experience with intuitive features while ensuring security and Gdpr compliance.

FEATURES Multi-service: hotels, ﬂights (full-service and low cost), trains (Trenitalia/Italo), cars. Multi-GDS: Sabre, Amadeus, Travelport, NDC. Automated travel policy and out-of-policy management. Company hierarchy conﬁguration through community and sub-community structures with inheritance. User management: roles, personal data, and preferences. Single Sign-On (SSO) with PingFederate and SAML. GDPR compliant. Integration with ZTravel Zucchetti. Trenitalia carnet management. The Guides of Mission 2025 |

ONLINE BOOKING TOOLS

TRAVELMATIC Distribution in Italy: yes (also in Albania, Bulgaria, France, Great Britain, Greece, Poland, Serbia, Spain) Developer/Distributor company: Travelmatic srl, tel. +39 011/4330270, email: master@travelmatic.com, www.travelmatic.com Type of client companies targeted by the solution: small and medium-sized enterprises, multinational and multilocated companies, Travel management companies, Iata consolidators, small B2C travel sgencies Service delivery model and pricing: multi-flavour solution cloud based and delivered as SaaS. Pricing depending on the size of the company and required features. One-off fee for setup, configuration and training; recurring monthly flat fee based on number of users or fee per traveller or service or ticket or segment; additional fee if expenses management requie; additional fee if multilevel business intelligence analysis required. Names of client companies: 10 multinational companies with ca. 40.000 users, 50 Italian SMEs for a total of 15.000 users, more than 2.000 travel agencies. Since 2000, Travelmatic has been a comprehensive travel tool for companies of all sizes, offering custom features and tailored workflow solutions. It is a full self-service platform, enabling users with different roles to plan, book, purchase, report, and analyze company travel activities. Travelmatic is also an excellent solution for TMCs, consolidators, and small travel agencies to manage internal workflows, increasing productivity with no additional costs and a hassle-free experience. The two optional modules, ExpenseTracker and TripBrain, complete the feature set: ExpenseTracker is a multi-currency tool for managing or automatically importing expense receipts, while TripBrain consolidates data from all users and travels, enabling fast queries, analysis, graphs, and reports. Benefits for customers/users: one-stop shop to manage every detail of a business trip; improved and increased productivity of the users chain; short training sessions needed only for travel managers; full control in real time of all trips by company management; online data retention decided by company up to 9 years; full integration with big and small TMCs, even if distributed; high ROI and flexible contract duration; fully GDPR compliant.

FEATURES System is cloud-based in Germany, Ireland and Italy to assure fault tolerance. Access with username/password optional MFA or Single Sign On. Automatic Scheduled Data exchange IN/OUT with companies and suppliers. Hierarchical Organization (Holding-Companies-Branches-Offices-CostCenters-Users). Multi-role users with strict privileges, duty separation and fine grain activity logging. Custom Travel Policy management and max 9 approval workflow per service or whole travel. Services: flights, trains, hotels, rent-a-car, shuttles, buses, ferries, lounges, parkings, etc. Expenses managed per trip and per month integrated with company HR and payroll systems. Automatic event notification to multiple subjects in case of trip changes. Integration with Risk & Security and Document Storage systems. 22

| The Guides of Mission 2025

EXPENSE MANAGEMENT TOOLS • Amadeus Cytric Expense • BCD Pay’s Digital Invoice Management Service • Concur Expense • ZTravel

The Guides of Mission 2025 |

EXPENSE MANAGEMENT TOOLS

AMADEUS CYTRIC EXPENSE Distribution in Italy: yes Developer/Distributor company: Amadeus Italia Spa, tel. +39 02/725471, www.amadeus.com Type of client companies targeted by the solution: large companies and multinationals, Travel Management Company Service delivery model and pricing: different pricing models as per commercial agreement and requirements from corporate customers. Amadeus Cytric Expense is part of Amadeus Cytric, a solution that enables the management of business trips and travel expenses on a single platform. AI-powered, Amadeus Cytric Expense automates every step of the expense management process, from expense reporting to reimbursement. Travelers save time on expense reports while finance and accounting teams can keep on top of your travel spend. Companies can increase operational efficiency and workplace productivity, knowing it complies with local tax regulations and reporting requirements on a global scale. Benefits for customers/users: with the Amadeus Cytric Expense SaaS solution it’s easy to optimize budgets, save travel spend, control expenses, mitigate risks and unlock process efficiency the smart way.

FEATURES Smart Audit: app Zen’s AI-powered spend auditing is integrated into Cytric Expense, auditing 100% of expense notes in just a few minutes and flagging all suspicious claims so that auditors can concentrate on them. Virtual “corporate wallets”: travelers will be provided with a virtual card for a pre-agreed amount according to travel policy, based on the nature of the trip, so that they do not have to pay expenses out of their own pockets or claim their expenses back after their trip. Amadeus Cytric Expense captures details from travel bookings, credit cards, supplier invoices, and digital receipts and adds them to expense statements. Automatically export accounting files into the company’s Erp systems, with the frequency, file type, and data decided by the company. Maximum visibility over corporate travel spend and access to complete, accurate data. 24

| The Guides of Mission 2025

DIGITAL INVOICE MANAGEMENT SERVICE Distribution in Italy: yes Developer/Distributor company: BCD Travel, www.bcdtravel.com Type of client companies targeted by the solution: large companies and multinationals. BCD Pay is a set of travel and expense (T&E) spend management services that simplify and automate corporate travel payment, reconciliation and invoice management for our customers. Transforming the experience for travelers, travel managers, and ﬁnance teams, BCD Pay’s capabilities span the entire T&E spend management process–from initial payment setup prior to booking, to integration of reconciled credit card and invoice data into Erp and ﬁnancial systems.

EXPENSE MANAGEMENT TOOLS

BCD PAY’S

Benefits for customers/users: BCD Pay simplifies and automates T&E payments and spend management, delivering a simple, digital, and transparent solution. It streamlines processes from pre-trip payment setup to reconciliation, integrating seamlessly with financial systems. The benefits include simplicity with customized payment approaches for different traveler groups and markets, digitalization which enhances the traveler experience with digital payments and automated reconciliation, and transparency, offering real-time spend visibility, KPI dashboards, and detailed transaction tracking.

FEATURES Virtual Payment Automation: enhance visibility and control over travel spend, mitigate fraud risk, and simplify hotel expense payments for travelers. Digital Invoice Management: eliminate lost invoice headaches with cloud-based digital data and image collection. Automated Reconciliation: streamline reimbursement processes, save time, and improve accuracy through automated invoice matching, reconciliation, and data enrichment using AI and ML. Data Integration and APIs: seamless data flow between systems and partners, with financial data integration and enrichment for faster, more accurate information. Spend Management Insights: gain insights into direct KPIs related to payments and charges via a robust analytics dashboard, enabling visibility into spend and program effectiveness. Corporate Wallet: access current transaction details for centrally billed and virtual card accounts. Mobile Wallet: automate payment and expense processing for travel charges with integrated digital payment for on-trip incidentals. The Guides of Mission 2025 |

EXPENSE MANAGEMENT TOOLS

CONCUR EXPENSE Distribution in Italy: yes Developer/Distributor company: SAP Concur, www.concur.it/contact Type of client companies targeted by the solution: all kind of companies, from SMEs to large companies and multinationals in every market sector. Service delivery model and pricing: SaaS based on on the number of expense claims. Names of client companies: Dolce & Gabbana, Save the Children, Ministero delle Infrastrutture e dei Trasporti. Concur Expense is an AI-powered automated expense management solution that streamlines expense reporting for businesses. It enables employees to capture and submit expenses through a userfriendly interface, ensuring accurate, compliant, and timely reporting. The platform integrates with multiple systems (Financial, HR, Payroll, etc.), providing real-time visibility into company spending and facilitating compliance with corporate policies. By automating expense tracking and approval workflows, Concur Expense reduces manual effort, minimizes errors, and enhances overall financial control within organizations. Benefits for customers/users: Concur Expense streamlines expense reporting by automating data entry and receipt capture through an intuitive user interface and advanced AI features. Its mobile app allows users to manage expenses on-the-go, reducing errors and enhancing productivity. The platform enforces policy compliance and integrates with corporate systems, providing real-time visibility into company spending. This comprehensive approach aids in budget management, ensuring accurate and efficient expense processing.

FEATURES AI automated expense reporting: it streamlines the expense reporting process by automating data entry and receipt capture using AI, machine learning, and OCR capabilities. Mobile accessibility: it allows users to manage expenses on-the-go through a mobile app, enabling receipt capture and report submission. Policy compliance enforcement: it ensures adherence to company expense policies. Integration with corporate systems: it seamlessly connects with various ERP, CRM, HR, Payroll and accounting systems, providing a unified platform. Real-time spend visibility: it offers immediate insights into company spending patterns, aiding in budget management and financial planning. Receipt management: it provides tools like ExpenseIt to capture and itemize receipts, simplifying the documentation process. Compliance with tax regulations: it helps ensure expenses meet local tax requirements. Customizable reporting: it generates detailed reports tailored to organizational needs, facilitating decisionmaking. Global currency support: it handles multiple currencies and languages, supporting international operations. User-friendly interface: it features an intuitive design that simplifies the expense management process for all users. 26

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Zucchetti, tel. +39 0371/594.2444, email: market@zucchetti.it, www.zucchetti.it Type of client companies targeted by the solution: SMEs, large companies and multinationals. Service delivery model and pricing: on premise, Saas, Iaas e Paas.

EXPENSE MANAGEMENT TOOLS

ZTRAVEL

ZTravel is the solution for 360° management of Business Travel Management processes, covering the pre-travel, on-travel, post-travel, and analytics phases in a simple, efficient, and intuitive way. In addition to being flexible and customizable, it can be used to streamline activities in the offices involved in the back-office process related to the management of validation requests and authorizations. It also provides greater autonomy to staff authorized to submit their requests using web and mobile technology. It improves staff services by providing online access to information that concerns them and is of interest to them. It enables operational unit managers to immediately verify processes and activities related to managing their collaborators’ expense reports and business trips. Finally, it speeds up accounting time by sending data to the management software application in real time. Benefits for customers/users: “Among the main benefits of the platform are the effective interaction among all the staff involved in human resource management (personnel office, managers, and collaborators), greater efficiency and consistency in company processes, a guarantee of accuracy in data access, and cost reduction. The solution allows the departments involved to drastically save time, reducing costs that are typically incurred when personnel data management, control, and communication processes are not automated.

FEATURES Authorisation for business trips, at various levels and in accordance with company travel policy. Group transfers. Management of advance payments by bank transfer, cash or topping up prepaid credit cards. Requests for travel services to be booked through agencies, an internal office or by connecting to the selfbooking tool of the client’s travel agency provider. Miscellaneous and customisable services (e.g. airport transfer booking, passport visa, etc.). Cost analysis and evaluations on traveling staff. The main modules included in ZTravel are Travel and Expense. The module Travel allows a communication flow to be established between all players directly or indirectly connected with the business trip, wherever they are. The module Expense optimises the reception and approval process for expenses incurred during business trips, providing a simple and easy-to-learn tool for workers. The Guides of Mission 2025 |

è l’evento di riferimento del Business Travel nel mercato italiano. Nel 2025 è giunto alla sua dodicesima edizione.

IMA è un appuntamento imperdibile che si ripete da 12 anni, premia le eccellenze del mercato e offre una ottima occasione di networking fra gli addetti ala lavoro del settore dei viaggi d’affari e del MICE

SIAP

AI, CONTENT, AND DISTRIBUTION: SIAP ACCELERATES INNOVATION FOR TRAVEL MANAGERS AND CORPORATIONS n the business travel landscape, technology and strategy are becoming increasingly intertwined. Today’s travel managers face a rapidly evolving market, marked by growing complexity in content distribution and booking management. In this context, SIAP – strengthened by its recent integration into the CDS Group – oﬀers concrete solutions to address three of the sector’s most pressing challenges: the evolution of NDC, the fragmentation of hotel content, and the transformation driven by artiﬁcial intelligence.

NDC: A PATH YET TO BE FULLY EXPLORED The adoption of the NDC (New Distribution Capability) protocol by airlines promises greater transparency and direct access to fares. However, the current scenario remains uncertain: distribution models lack consistency, industry-wide standards have yet to emerge, and the roles of various players in the business travel value chain are still unclear. In the face of this ambiguity, SIAP maintains a cautious and adaptive approach, closely monitoring market developments to adopt only those solutions that are proven to be both effective and sustainable. HOSPITALITY: A TANGIBLE RESPONSE TO CONTENT FRAGMENTATION Hotel distribution remains one of the most fragmented segments in the travel industry. Numerous stakeholders, overlapping channels, and a wide variety of rates make it difficult for companies to strike a balance between quality and cost-efficiency. Through direct integrations with a wide range of industry players, made possible by its integration with the CDS Group, SIAP now offers – via its applications – direct access to a hotel marketplace offering a wide range of accommodation tailored to client needs (eco-certified hotels, Appart’City, Adagio ApartHotel, Staycity, etc.) while ensuring compliance with travel policies. The result is a twofold advantage: companies benefit from competitive rates and centralized content, while

retaining the flexibility to leverage their own negotiated agreements. A robust, transparent, and value-driven solution. ARTIFICIAL INTELLIGENCE: THE REAL TRANSFORMATION IS ALREADY UNDERWAY Beyond distribution, the real shift in the travel sector is being propelled by artificial intelligence. AI is no longer a futuristic concept – it is a practical tool that is already reshaping business travel management. For TMCs, this means automating internal processes, structuring data more effectively, and delivering higherquality service with greater efficiency. For corporations, AI enables the implementation of intelligent tools that automatically collect travel requests, generate proposals aligned with company policies, and forward them to the TMC. The result? Faster communication, more structured responses, and new opportunities for cost control and savings. At this point, the TMC brings in its human expertise and added value – enhancing proposals through price adjustments, travel quality improvements, or personalized experiences. With this integrated approach, SIAP, CDS, and their strategic partners are charting a clear course: guiding travel managers and companies toward a smarter, more sustainable, and value-oriented travel management. For more information: www.siapcn.it/ The Guides of Mission 2025 |

BUSINESS INTELLIGENCE TOOLS • PredictX • Analytics • Cisalpina BI • Concur Intelligence • HRS Lodging-as-a-Service • Insights • Total Trip Insights • TripStax

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: PredictX, email: sales@predictx.com, www.predictx.com Type of client companies targeted by the solution: PredictX provides predictive analytics solutions for medium and large corporate travel programmes. PredictX works with clients across all industries including Technology, Professional Services, Media, Oil & Gas, Energy, Engineering, Pharmaceutical, Banking, Leisure, Manufacturing and Healthcare.

BUSINESS INTELLIGENCE TOOLS

PREDICTX

Service delivery model and pricing: it is a modular SaaS product. Clients pay an annual subscription for the services that they need. Names of client companies: UBS, Google, L’Oréal, Pfizer, Barclays. PredictX consolidates data from over 200 sources, using machine learning to fix errors. It gets a 360-degree view of spending, actionable insights, and AI alerts. Rapid setup and tailored solutions empower travel managers to cut costs, boost compliance, and improve traveler experiences. Trusted for a decade, PredictX unlocks the potential of travel data. Benefits for customers/users: PredictX uses AI to cut travel costs, simplify expenses, and improve trips. Instant insights are provided, savings can be identified, and risks mitigated. The platform gives clear insights, helping travel managers to align travel with goals. The result is greater process efficiency, improved policy compliance, and increased traveller satisfaction, leading to cost savings and a stronger competitive position.

FEATURES Seamless Integration: more than 200 pre-built connectors to cleanse, fuse and augment all Travel, Expense & Meetings data. AI Data Validation: instant error correction. Unparalleled data accuracy. Uniﬁed Data: 360-degree travel/expense view - understand Total Trip Cost and Travel ROI. Automated Insights: AI-driven alerts & analytics. Industry-best Traveller and Executive engagement capabilities. Powerful Sourcing Tools: execute savings and achieve optimal outcomes. Risk & Compliance: proactive issue detection for Duty of Care, Programme Compliance and more. Sustainability: CO2 tracking, carbon budgets, opportunity analysis. Custom Reporting: tailored insights at any organisational level. Predictive Analytics: understand what is going to happen, as well as what has happened. Outstanding ROI: PredictX helps elite travel leaders execute strategy and deliver maximum ROI. The Guides of Mission 2025 |

BUSINESS INTELLIGENCE TOOLS

ANALYTICS Distribution in Italy: yes, in Italy and globally. Developer/Distributor company: CWT, https://www.mycwt.com/travel-technology/analytics/ Type of client companies targeted by the solution: businesses of all sizes, from small and medium enterprises (SMEs) to large corporations and multinationals. Service delivery model and pricing: the solution is complimentary for all CWT customers. Analytics is a global cloud-based business intelligence and reporting solution that delivers flexible, dynamic, real-time analytics and insights to travel programs. Its easy interface helps users discover hidden patterns, identify gaps, and find cost-saving opportunities. It’s extensive library of over 63 prebuilt Liveboards (interactive dashboards of live data visualizations) can be customized or used as a starting point for deeper analysis. Users can edit content, create visualizations from scratch, or generate insights using natural language queries through GenAI integration. Data visualizations can be saved, exported, or pinned to personalized Liveboards to track the most relevant metrics. Benefits for customers/users: active users, who prefer a hands-on approach and consistent interaction with the platform, have access to monitoring key metrics in real time; sharing insights and collaborating with peers; customizing dashboards and visualizations; loading custom lookup tables; drilling, filtering, and extracting data at granular levels; accessing a robust library. On the other hand, passive users, who take a more hands-off approach and rely on automated functions, can benefit from scheduling reports for automatic delivery; receiving threshold-based alerts; accessing an extensive content library across key reporting topics; utilizing GenAI-assisted analysis; filtering and sorting data for on-demand reporting.

FEATURES Access real-time data & insights for fast informed decisions. Customize: extensive customization options to meet data analysis needs. Change analysis: Analytics runs the diagnostics, highlighting key drivers of change and helping to identify opportunities. What-if analyses available. Monitor: over 500 data visualizations/library of more than 63 Liveboards to monitor key metrics and benchmark against peers/CWT clients. Machine learning capabilities to dive deeper into data. GenAI integration: AI transforms natural language queries into data and meaningful insights, getting smarter after every use. Executive summary: overview of key travel metrics combined for air, hotel, rail and car. Unused tickets: high-level summary of available unused, refunded and exchanged tickets/drill down. NDC reporting: in progress. Now impact of the American Airlines content shift from GDS to NDC. Safety & Security: real-time traveler tracking/ same ﬂight and hotel reporting, country-level medical and security risks with traveler location maps. CO2 Reporting /Reduce environmental impact: carbon emission Liveboard tracks customer footprint using DEFRA or Thrust Carbon methodology. 32

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Cisalpina Tours, +39 011/9543333, email: info@cisalpinatours.it, www.cisalpinatours.it Type of client companies targeted by the solution: SMEs, large companies, and multinationals. Service delivery model and pricing: SaaS – Software as a Service (Cloud); license + maintenance fee.

BUSINESS INTELLIGENCE TOOLS

CISALPINA BI

Cisalpina Tours has completely renewed its advanced Business Intelligence platform. By integrating data from various sources, it provides enterprises with real-time insights into travel expenses, policy compliance, and traveler behavior. The tool enables dynamic reporting, helping companies optimize budgets, streamline processes, and make informed decisions. With customizable dashboards and predictive analytics, businesses can anticipate trends, reduce costs, and enhance efficiency. A powerful ally for data-driven travel governance. Cisalpina BI is developed on Microsoft cloud technology and accessible via Qlik Sense®, a well-known application that allows users to create visualizations, charts, interactive dashboards, and apps for their data analysis. Benefits for customers/users: it empowers companies and travel managers with real-time insights, dynamic and static reporting, and predictive analytics to optimize budgets and ensure policy compliance. It simplifies data integration and travel governance while enabling detailed behavior analysis. For corporate travelers, it streamlines processes, ensures transparency, and enhances the travel experience with personalized, efficient solutions backed by a dedicated support team.

FEATURES Customizable dashboards: create tailored views for real-time insights on travel expenses and policy compliance. Dynamic reporting: access interactive reports with ﬁlters and drill-down capabilities for deeper analysis. Static reports: generate XLS and PDF reports for easy sharing and archival. Ad hoc data analysis: perform unrestricted analysis using tables, charts, and pivot tables. Predictive analytics: anticipate trends and optimize travel strategies eﬀectively. Centralized data integration: consolidate information from multiple sources for comprehensive overviews. Policy compliance monitoring: track and enforce adherence to travel policies automatically. Cost optimization tools: identify savings opportunities and control travel budgets. User-friendly interface: simplify access to critical insights with intuitive navigation. Dedicated support team: Cisalpina Tours ensures platform maintenance, evolution, and custom report implementation. The Guides of Mission 2025 |

BUSINESS INTELLIGENCE TOOLS

CONCUR INTELLIGENCE Distribution in Italy: yes Developer/Distributor company: SAP Concur, https://www.concur.it/contact. Type of client companies targeted by the solution: all kinds of companies, from SMEs to large companies and multinationals in every market sector. Service delivery model and pricing: SaaS based on expense claims numbers. SAP Concur Intelligence is a solution designed to help organizations maximize the value of their spend data through reporting and dashboards. Businesses can also develop tailored reports that provide actionable insights into travel and expense data. This collaboration enables companies to make informed decisions, optimize spending, and enhance compliance with corporate policies. Concur Intelligence offers a comprehensive view of organizational spending and facilitates strategic financial management. Benefits for customers/users: SAP Concur Intelligence empowers organizations to transform complex spend data into actionable insights through customized reporting and analysis. Companies can uncover root causes of issues and identify opportunities, leading to more informed decisionmaking and optimized financial management. It enhances visibility into spending patterns, ensures compliance with policies, and supports strategic planning by giving a comprehensive view of travel and expense data.

FEATURES Standard reports and dashboards: more than 200 standard reports available and grouped per topic. Customized Reporting and Analysis: tailored reports. Automated Report Scheduling: capability to schedule reports to run and distribute automatically, ensuring timely access to data. Modiﬁcation of Standard Reports: ability to adjust existing standard reports to better ﬁt organizational requirements. Integration with SAP Concur Solutions: integration with existing SAP Concur tools. 34

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: HRS, tel. +39 02/35960455, email: Nelly.Bonﬁglio@hrs.com, https://www.hrs.com/enterprise/bookings-and-payments/ Type of client companies targeted by the solution: Fortune 1000 companies, large regional entities. Service delivery model and pricing: SaaS model, pricing per transaction.

BUSINESS INTELLIGENCE TOOLS

HRS LODGING-AS-A-SERVICE

HRS’ groundbreaking Lodging-as-a-Service platform digitizes processes to meet modern expectations, expanding lodging and payment options well beyond the confines of traditional GDS systems. Now, with the innovative Travel Insights Studio (introduced in 2024), programs can leverage AI-infused data for real-time insights across bookings, transactions, and traveler behavior, driving smart, instant adjustments. The innovative Procure-to-Reclaim approach shatters data silos, ensuring unmatched Level 3 data quality for complete transparency. HRS’ digital platform streamlines buyer-supplier interactions, simplifies RFPs, and supports a converged approach that includes transient, meetings and extended stay segments. Clients are transforming paper savings into real cost reductions, enhancing traveler satisfaction and boosting program adoption. Benefits for customers/users: the Lodging-as-a-Service solution offers multiple avenues for corporate hotel programs seeking more streamlined processes, everyday cost savings, and program compliance across segments. HRS’ clients see immediate savings via the digitized, data-informed procurement approach to hotel negotiations, paying an average of 11.2% less than the global market and up to 20% less in Italy. Clients using the payment solution that is available via the platform recorded a 23% increase in program adoption.

FEATURES Corporations deploying Lodging-as-a-Service to travelers gain from elegant, streamlined shopping and booking displays, ensuring compliance and the best rates from 120+ sources. Companies prioritizing the removal of carbon emissions have access to HRS’ award-winning Green Stay Initiative via Lodging-as-a-Service. Green Stay enables programs to leverage scientiﬁc, data-based carbon reporting in both procurement and booking practices, driving more travelers to properties with proven sustainable practices. Users have a holistic view of their company’s hotel spend, with the capacity to bake in AI-driven data outcomes to drive persona-based strategies. HRS’ unique “5 S” approach to procurement allows users to calibrate savings, service, safety, sustainability, and security in RFP exercises, driving more precise outcomes as leaders choose preferred hotel suppliers. Lodging-as-a-Service also brings the power of convergence into play for clients, maximizing the value of total spend across transient, meetings, and extended stay to showcase value and increase pricing leverage in hotel supplier negotiations. The solution is integrated with SAP Concur and Amadeus Cytric. The Guides of Mission 2025 |

BUSINESS INTELLIGENCE TOOLS

INSIGHTS Distribution in Italy: yes Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com, www.uvetgbt.com. Type of client companies targeted by the solution: small and medium enterprises, multinational and global companies. Service delivery model and pricing: SaaS. Insights is a configurable, cloud-based reporting tool designed to provide complete visibility into travel and expense activity. By leveraging real-time data, pre- and post-travel reporting, and benchmarking against peers, Insights enables smarter decision-making and tangible program improvements. This platform simplifies tracking, analysis, and cost control while ensuring better policy compliance and vendor negotiations. With intuitive dashboards, customizable reports, and automated data updates, clients can monitor performance, address risks proactively, and drive measurable savings. Uvet’s Global Business Consulting team offers expert strategies and tailored recommendations to further enhance efficiency and optimize program results. Benefits for customers/users: Enhanced Control: real-time insights into KPIs for better decisions. Cost Savings: identify savings opportunities through data analysis. Improved Compliance: drive adherence to policies and preferred suppliers. Risk Management: address risks proactively to ensure safety and efficiency. Streamlined Analysis: access and analyze data quickly with intuitive tools. Tailored Insights: focus on specific goals with customizable reports. Vendor Support: use benchmarking data to negotiate better contracts.

FEATURES Customizable Dashboards: create personalized homepage views with up to 15 panels for tracking KPIs, program performance, and spend analysis. Drill-Down Reporting: navigate from high-level dashboards to detailed data, accessing pre-travel, post-travel, and benchmarking reports. Pre-Travel Data: analyze travel risks, identify savings opportunities, and monitor policy compliance before spend occurs. Post-Travel Data: perform “what-if” analyses, track policy adherence, and review supplier performance. Self-Generated Reports: users can filter, sort, and schedule custom reports on demand. Benchmarking: compare performance against $130 billion in travel spend data from nearly 12,000 companies worldwide. Policy and Savings Analysis: access panels for policy status, sourcing savings, and preferred supplier compliance. Risk Management: monitor travel to high-risk destinations and multiple travelers on single flights. Daily Data Updates: access up-to-date data for timely decisions and corrective actions. Multi-User Access: provide online access for multiple users with flexibility for individual preferences. 36

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Advito, https://www.advito.com Type of client companies targeted by the solution: large companies and multinationals. Total Trip Insights goes beyond traditional data consolidation and reporting, delivering a best-in-class data maturity model. It consolidates, cleans, and optimizes multi-source data from agencies, expenses, and suppliers like rental cars, rail, and pay cards. The platform provides both descriptive and predictive insights, oﬀering real-time, in-depth analysis of travel program performance.

BUSINESS INTELLIGENCE TOOLS

TOTAL TRIP INSIGHTS

Beneﬁts for customers/users: with a holistic picture of total costs and traveler behavior, it is possible to drive new value to the travel program. With the right strategy in place, it is possible to: assess supplier performance; predict future spend and leakage trends; pinpoint savings opportunities; understand travel demand and trip purpose trends; identify share-shift opportunities; leverage real-time data analytics.

FEATURES Dynamic dashboards: it is possible to drill down into the most important data. Spend can be analyzed by region, business unit, or even traveler persona. Predictive analytics: it is possible to understand future trends based on past activity. Total spend, leakage, and cost per trip can be anticipated with machine learning capabilities. Real-time insights: there is no need to wait for quarterly reports to spot gaps in the strategy; it is possible to see what’s happening in the travel program in real time. Data consolidation: it is possible to seamlessly consolidate SAP Concur expense data, agency data, and thirdparty sources to accurately measure travel program costs. Savings opportunities: decisions can be made based on data, visualizing share shift opportunities that will drive real cost savings. Drill-down capabilities: savings opportunities can be pinpointed by analyzing spend across multiple travel categories – including air, hotel, car, meals, and entertainment. The Guides of Mission 2025 |

BUSINESS INTELLIGENCE TOOLS

TRIPSTAX Distribution in Italy: yes Developer/Distributor company: TripStax, email: info@tripstax.com, www.tripstax.com Type of client companies targeted by the solution: TripStax’s primary target audience is travel management companies. However, TripStax can also work directly with corporate organisations. Service delivery model and pricing: technology vendors charge transaction fees based on data consumption and storage, meaning TMCs must pay multiple, often costly transaction fees each time the data is stored and transposed by each vendor. With TripStax’s vast technology ecosystem, the number of vendors can be reduced, and because TripStax only charges once for transaction fees – regardless of how many TripStax modules are used – the savings could be substantial. The TripStax offering is also highly flexible and scalable. TMCs pay a subscription fee per module. Names of client companies: TripStax has over 400 clients including large multinational TMCs, smaller SMEs and individual corporate customers. TripStax is a fully-connected cloud-based stack of ten proprietary cutting-edge business travel management modules – Analytics, Approve, Profile, Portal, Track, Mobile, QC, Hotels, Docs, Content. These modules are powered by the Tripstax Core, a central data processing engine which pulls travel data from any content source, cleans, re-formats and enriches that data, providing one single point of truth. Benefits for customers/users: the solution offers cutting-edge tools to automate processes and manage all aspects of business travel more efficiently. With total accuracy of data, it ensures precise traveller tracking, analytics, approval processes, and itineraries. It also provides innovative data processing, normalisation, and enrichment, creating a single point of truth for all travel-related information. Additionally, the platform offers extensive reporting and analytics, granting travel managers potent insights into corporate travel spend, buying behaviours, policy adherence, real-time traveller tracking, and superior support with duty of care.

FEATURES Analytics: a powerful tool enabling users to analyse travel data at a highly-detailed level, using artificial intelligence (AI) capabilities Approve: a global system enabling businesses to automate approval processes, regardless of booking channels. Profiles: a master or intermediary traveller and company profiling solution with integrations to third-party profile and HR systems. Portal: provides an access point to travel information, TripStax tech and third-party content providers. Track: a duty-of-care solution to locate and communicate with travellers at all times during a trip, with real-time risk intelligence data and alerts Docs: automation of travel related documents such as itineraries, e-ticket receipts etc. Mobile: a traveller companion to support travellers during their trip. Content: a set of APIs enabling the consumption of GDS and non-GDS airline content, QC: a sophisticated logic and AI workflow engine which ensures bookings meet quality control criteria, service levels and agency operational standards. Hotels: a convenient hotel booking and travel policy management solution, with over 1.5M hotels from multiple content sources. 38

| The Guides of Mission 2025

TOOLS FOR SUSTAINABILITY • BCD Sustainability Solution • Carbon Footprint Mobility • eco.mio (Plug-In for Online Booking Tools) • HRS Green Stay Initiative

The Guides of Mission 2025 |

TOOLS FOR SUSTAINABILITY

BCD SUSTAINABILITY SOLUTION Distribution in Italy: yes Developer/Distributor company: BCD Travel – with Squake and Advito, https://www.bcdtravel.com/ Type of client companies targeted by the solution: SMEs, large companies and multinationals Service delivery model and pricing: reseller agreement via BCD Travel. SaaS with pricing on request BCD’s end-to-end sustainability solution allows travel managers to embed carbon reduction strategies into their travel program. It enables them to inform and influence travelers at the point of sale with information and messaging synchronized across both online and offline channels. The solution also allows travel managers to measure and track progress on carbon goals with a choice of carbon methodologies. It provides reports on carbon emissions (auditable under CSRD), allows the display and collection of carbon fees, and enables the purchase of SAF or offsetting projects. Premium features include the choice of additional carbon methodologies and branded, dynamic messaging. For a fully customized sustainability program or expert support with sustainability strategy, benchmarking, and advanced analytics, the consulting firm Advito can provide Sustainable Collaboration engagement and consulting. Benefits for customers/users: BCD’s solution removes the complexity of embedding sustainability into the entire travel management process and delivers real & measurable impact. Travel managers can quickly and easily implement sustainability tools and strategies online & offline that reduce emissions, increase employee satisfaction & drive organizational behavioral change. CSRD auditable emission reports save time & energy and carbon fee collection, offsetting & purchase of SAF are all seamlessly integrated into the process.

FEATURES A game changer for travel managers who want to inform and influence travelers, measure, track and report on the company’s sustainability journey and also contribute to initiatives that avoid & reduce carbon emissions. CSRD auditable carbon emission reporting & carbon dashboard to track emissions and measure progress against carbon budgets and carbon reduction goals. Advanced overlay technology enables powerful features to be integrated at point of sale (both online in online booking tools and offline in BCD the agent booking environment). These include: Configurable carbon emissions display calculated using a choice of methodologies. Nudging using banners and messaging in the booking process (both online and offline) to educate travelers and influence their decisions to help them choose the most sustainable option. Display and collection of carbon fees for air travel. SAF purchasing and offsetting contribution modules seamlessly integrated into the process. 40

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Zucchetti, tel. +39 0371/5942444, email: market@zucchetti.it, www.zucchetti.it Type of client companies targeted by the solution: SMEs, large companies and multinationals.

TOOLS FOR SUSTAINABILITY

CARBON FOOTPRINT MOBILITY

Service delivery model and pricing: on premise, Saas, IaaS, and Paas. Carbon Footprint Mobility is the Zucchetti software for the calculation and analysis of pollutant emissions generated by corporate mobility in accordance with the principles of ISO 14064-1:2018 and the GHG Protocol Corporate Standard. The product’s objective is to support companies in the measurement of CO2 emissions produced by business activities and corporate mobility, with an approach that allows for simplified data collection activities and guarantees greater precision and automation in the execution of calculations. The product uses the “Mobility Carbon Footprint Calculator (MCFC)” calculation engine, with calculation algorithms that have been validated by the certifying body Bureau Veritas Italia, and is the most complete and efficient solution for calculating greenhouse gas emissions from corporate mobility in line with current ESG reporting rules and standards (GRI, ESRS). Benefits for customers/users: Carbon Footprint Mobility allows companies to collect, calculate, analyze, and visualize data on pollutant emissions resulting from corporate mobility. Companies can use this information to communicate credibly with their stakeholders or in obtaining environmental certifications. The solution is designed and developed to be simple, efficient, and intuitive; it is also flexible and customizable, making it adaptable to the various organizational conditions of any company.

FEATURES Calculation of emissions generated by staff traveling during business trips. Calculation of emissions generated by employees in their daily commute to and from the workplace. Calculation of emissions generated by the company car fleet and shuttle services. Calculation of emissions produced by employees in teleworking, home working, and smart working modes. Perimeter considered: does not include emissions produced by activities related to freight transport (logistics), customer- and supplier-related hospitality activities, or instrumental fleets of vans and long vehicles. Types of greenhouse gases considered: CO₂, CH₄, N₂O, HFCS, PFCS, SF₆. Output expressed in CO₂ equivalent. Partnership with Carbonsink, an ICROA-accredited company, allows businesses to directly participate in activities and projects aimed at mitigating the effects of their emissions, enabling them to integrate concrete actions into their reduction strategy that focus on removing GHGs from the atmosphere. The Guides of Mission 2025 |

TOOLS FOR SUSTAINABILITY

eco.mio

(PLUG-IN FOR ONLINE BOOKING TOOLS) Distribution in Italy: yes Developer/Distributor company: eco.mio, +49 170/8031993, email: info@ecomio.com, www.ecomio.com Type of client companies targeted by the solution: large companies and multinationals. Service delivery model and pricing: pricing is based on the sum of flights booked per year. Names of client companies: Roland Berger, Adesso, Uniper, Deloitte, Kearney, BearingPoint, Kienbaum. The tool integrates seamlessly with your company’s existing Online Booking Tool (OBT) to promote greener business travel. It provides real-time guidance during bookings, encouraging eco-friendly choices like trains over flights or economy over business class. To drive behavior change, users are rewarded with eco points for making sustainable travel decisions, creating a positive incentive to choose greener options. With detailed reporting and analytics, eco.mio monitors booking patterns and measures progress. Fully implemented within three weeks, it enhances corporate travel systems while making sustainable travel rewarding and easy. Benefits for customers/users: with eco.mio, companies such as Roland Berger and Kearney have not only saved 20% of their emissions from business travel but have also significantly reduced their travel costs. The configurable system motivates employees to choose greener and more cost-efficient travel options through greater transparency, nudging, gamification, carbon taxes, and incentivization. By combining technology with behavior change, eco.mio enables businesses to make more sustainable choices and actively pursue their climate goals.

FEATURES Real-Time CO₂ Transparency: displays CO₂ emissions for various travel options during the booking process, enabling informed, eco-friendly choices. Nudging and Gamification: encourages sustainable decisions through gamified elements like points, rewards, and peer comparisons, fostering a culture of green travel. Employee Rewards: offers eco.points for choosing greener travel options, which can be redeemed for donations, sustainable gifts, or other incentives, motivating employees to participate actively in sustainability efforts. Performance Tracking and Reporting: provides comprehensive analytics on travel behaviors and CO₂ savings, allowing companies to monitor progress toward climate goals and make data-driven decisions. 42

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: HRS, tel. +39 02/35960455, email: Nelly.Bonﬁglio@hrs.com, www.hrs.com/enterprise/sustainability/ Type of client companies targeted by the solution: Fortune 1000 companies and large regional entities

TOOLS FOR SUSTAINABILITY

HRS GREEN STAY INITIATIVE

Service delivery model and pricing: all HRS clients can access the Green Stay Initiative at no extra charge The Green Stay Initiative is HRS’ proprietary solution to collect and normalize property-level sustainability data of hotels. Launched in 2021, the solution has achieved remarkable traction in only four years. The majority of the top 20 global hotel chains participate today, as well as 600+ chains across more than 175 countries. Dozens of Fortune 500 companies, including prominent brands like Siemens, mandate use of the Green Stay Initiative for hotels seeking preferred supplier status in procurement exercises. With this data, transient travel and meetings leaders can set clear sustainability goals and achieve tangible results from procurement to booking. HRS’ AI-infused approach to sustainable hotel programs – now continuously reﬁning functions that analyze trends, drive future scenario models, and enhance operations in real time – has won awards on multiple continents. Beneﬁts for customers/users: companies using the Green Stay Initiative continue to record notable progress on steering travelers to use more sustainable properties. As per 2024 data released in HRS’ State of Sustainability Report: frequent business travelers with more than 50 room nights per year reduced the emissions tied to their lodging by 14%; infrequent travelers (10 to 50 room nights per year) reduced emissions by 32%; hotels participating in Green Stay earned 2.5 million more room nights booked in 2024 over 2023 totals.

FEATURES HRS provides data needed for disclosures following frameworks such as CDP, GRI, TCFD and requirements from CSRD and ESRS, streamlining data collection processes. This gives clients assurance that carbon emission data tied to lodging is accurate, and in line with required reporting formats. In 2024, GUTCert, an accredited auditing organization in the European Union, conferred International Standards Organization (ISO) 14067 certification to Green Stay. The auditing process also verified that HRS complies with the Greenhouse Gas Protocol (GHGP) Corporate Accounting and Reporting Standards. Both standards apply globally, giving travel programs unrivaled assurance when they use HRS’ Green Stay Initiative to report, reduce and remove carbon emissions tied to lodging. HRS is the only travel-focused technology company to hold both certifications. Recent AI-infused enhancements further aid clients via automated recommendations to reduce emissions, and produce accurate carbon reporting through the Sustainability Insights platform. At the point-of-sale, filters and intuitive Green Stay labels make it easier for travelers to select sustainable hotel options. The Guides of Mission 2025 |

TOOLS FOR SUSTAINABILITY

SUSTAINABLE BUSINESS TRAVEL SOLUTIONS Distribution in Italy: yes, in Italy and globally Developer/Distributor company: CWT, https://www.mycwt.com/sustainable-business-travel/ Type of client companies targeted by the solution: businesses of all sizes, from small and medium enterprises (SMEs) to large corporations and multinationals. Service delivery model and pricing: CWT’s core sustainability tools are available to all CWT customers at no additional fee. Names of client companies: All CWT customers. CWT offers robust sustainability tools to help businesses manage their environmental impact. The myCWT platform provides carbon emissions estimates for each trip, enabling travelers to make informed, eco-friendly choices. Additionally, CWT’s business intelligence and reporting tool features comprehensive CO2 reporting, offering real-time insights into a company’s travel-related carbon footprint. These tools, powered by advanced carbon intelligence, support companies in achieving their sustainability goals by providing clear, actionable data to reduce emissions and promote responsible travel practices. For clients looking for added expertise in transforming their travel programs, CWT also provides a suite of responsible consulting services, i.e. the ECO (Employee well-being, Climate impact, Organizational performance) solution. Benefits for customers/users: the first step for a more sustainable travel program is understanding the company’s carbon footprint. CWT’s Carbon Emission Summary dashboards provide a simple, real time, all-in-one view of the customer company’s emissions using DEFRA or Thrust Carbon methodologies, with details by issuing country, category, travel type, class, hotel classification and many more. With accurate and complete carbon data at their fingertips, traveling employees are empowered to take action toward CO2 reduction. With point-of-booking carbon emissions estimates and eco-friendly indicators on myCWT for air, train, car rental and hotel, travelers are enabled to make smart decisions and reduce their carbon impact with minimal effort. After booking, travelers also have full visibility of their total carbon footprint by trip and travel type on myCWT itinerary, keeping the environment top of mind when making travel plans.

FEATURES FOR TRAVEL MANAGERS Influence traveler behavior at point of booking with CO2 estimates and indicators. Gain insights and visibility into the business travel carbon footprint with carbon emissions summary dashboards. Offset CO2 emissions by up to 80% through SAF, certified by third party auditor.

FEATURES FOR TRAVELERS Empowerment to make more responsible travel choices. Increased engagement and satisfaction. 44

| The Guides of Mission 2025

BUSINESS TRAVEL MOBILE APPS • GBT Mobile App • MyCWT • MyTico APP • TripIt • Tripsource • ZTravel App

The Guides of Mission 2025 |

BUSINESS TRAVEL MOBILE APPS

GBT MOBILE APP Distribution in Italy: yes Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com, www.uvetgbt.com. Type of client companies targeted by the solution: small and medium enterprises, multinational and global companies. Service delivery model and pricing: SaaS. GBT Mobile App empowers client travelers to manage their itineraries. It gives them a way to stay connected and receive important, proactive disruption notiﬁcations from all related Amex GBT services such as Chat and Proactive Traveler Care™. Cutting-edge technology delivers an intuitive user experience and superior functionality that improves communication and makes booking faster. Travel managers will be better equipped to stay in touch with their travelers and provide best-in-class traveler care at every point of their journey. Launched in 2015, the Amex GBT mobile travel app gets updates every three weeks to improve eﬃciency and is available globally via iOS and Android. Operating system requirements for both iOS and Android can be found on their respective app stores.

Benefits for customers/users: • Traveler confidence: provides vital safety info like local requirements and PPE guidelines. • Communication: travelers can chat with live counselors and receive notifications via the app. • 24/7 support: chat and click-to-call ensure counselors are always available. • Simplified bookings: allows bookings via the app or direct contact with a counselor. • Policy compliance: promotes company-approved travel options to reduce leakage. • Disruption management: handles real-time disruptions with proactive support.

FEATURES Live Flight Share: share real-time flight status via a secure link. Travel Vitals: access current travel regulations and restrictions. Program notifications: custom messages sent to specific traveler groups. Booking: book flights, hotels, ground transport, or full trips. Chat & Click-to-call: connect with travel counselors 24/7 for support or disruptions. Ground transport: book taxis, shuttles, and rideshares in-app. Expert Care: crisis communication, geolocation sharing, and emergency support. Traveler Care: proactive assistance for flight disruptions like delays or cancellations. Trip management: view itineraries, details, and check-in for flights in one place. Map & Geolocation: view key trip locations and share your location for safety updates. 46

| The Guides of Mission 2025

Distribution in Italy: yes, in Italy and globally. Developer/Distributor company: CWT, https://www.mycwt.com/travel-technology/mycwt/ Type of client companies targeted by the solution: businesses of all sizes, from small and medium enterprises (SMEs) to large corporations and multinationals. Service delivery model and pricing: myCWT mobile app is complimentary for CWT clients and their travelers.

BUSINESS TRAVEL MOBILE APPS

MYCWT

Names of client companies: all CWT customer companies with more than 2,500,000 app downloads. CWT’s integrated myCWT platform includes an award-winning mobile app that makes life easier for business travelers and travel arrangers. Whether on a smartphone or tablet, the myCWT app provides a clean, intuitive interface that saves time and increases productivity, allowing travelers to access business travel services (flight, hotel, car rental, and train travel booking, chat-style messaging with a counselor, itineraries, flight alerts, safety alerts, incident and flight check-in) anytime, anywhere with just a tap. Travelers can also share their itinerary with a colleague, join a trip or rebook a previous trip. Available to employees of organizations that use CWT as their business travel provider, myCWT is a digital gateway to the corporate travel program. Available in English, French, Italian, German, Spanish and Mandarin, the myCWT app has a 4.5-star rating on the App Stores. Benefits for customers/users: For travelers: The solution is user-friendly and requires no training, seamlessly integrating with CWT services and profiles. It allows travelers to rebook previous trips, join colleagues’ itineraries, and access carbon emission estimates for informed decisions. For travel managers: myCWT boosts traveler satisfaction and engagement, drives in-channel bookings, and supports wellbeing. It ensures consistent data, captures policy breaches in real time, and helps maintain duty of care.

FEATURES Fast, streamlined booking: in a few simple taps, users can book their entire trip: flight and/or train, car rental, and one of the more than 800,000 business-appropriate hotels and other accommodations, including companypreferred properties and rates. Organized travel plans: CWT-booked trips automatically populate in the app, providing anytime, anywhere access to complete itineraries in one place. It also can synchronize trip details with the traveler’s calendar. Get assistance fast: whatever the need is, users can simply tap on the chat icon to reach a CWT counselor, 24/7. Powerful travel arranger features: travel arrangers can book and manage business travel on behalf of others, switching between personal trip view and travel arranger view in one quick swipe. Health, safety and well-being services: prior to traveling and while on the go, travelers stay in the know with trip and safety alerts, enhanced health measures, destination intelligence and real-time flight status updates and gate notifications. Sustainable travel choices: with accurate and complete carbon data at their fingertips, travelers are empowered to start taking actions toward CO2 reduction. The Guides of Mission 2025 |

BUSINESS TRAVEL MOBILE APPS

MYTICO APP Distribution in Italy: yes Developer/Distributor company: Cisalpina Tours, +39 011/9543333, email: info@cisalpinatours.it, www.cisalpinatours.it Type of client companies targeted by the solution: SMEs, large companies and multinationals. Service delivery model and pricing: app downloadable from app stores. Pricing: subscription fee or transaction fee, plus implementation costs. MyTico APP is the mobile version of the MyTico platform, a tailor-made solution designed to meet market demands, offering companies an efficient management of business travel while enabling governance based on strict criteria such as: automatic compliance with and control of travel policies; oversight of operational travel processes; analysis of traveler behavior; detailed passenger profiling and financial reporting. The system allows businesses to streamline the management of multiple subsidiaries or countries, thanks to online and assisted functionalities. Fully integrated with various corporate ERP systems, it covers all aspects of travel management, including approval processes for trips and costs, expense reporting, and feeding into expense accounts. Key features include multi-passenger bookings and access to aggregated multi-GDS content, low-cost carriers, rail, car rentals, hospitality options, corporate rates, online hotel change, online rail change, mixed content legacy-low cost carriers. Benefits for customers/users: MyTico APP offers corporate travelers a simplified, personalized experience with real-time updates and quick booking processes. For enterprises, it ensures policy compliance, cost control, and detailed analytics on travel behavior. It enables standardized management across regions and seamless integration with ERP systems. By consolidating travel options and automating workflows, it enhances efficiency, traveler satisfaction, and budget optimization.

FEATURES FOR CORPORATE TRAVELERS User-friendly interface that consolidates all travel options (flights, trains, cars, accommodations) into one platform for a simplified travel planning. Tailored suggestions based on individual profiles and preferences. Real-Time updates with instant notifications about travel changes or disruptions. Quick booking processes and reduced reliance on external approvals, thanks to automated workflows such as: travel authorization, cost authorization, out of policy authorization and late booking authorization. Online & offline service management request integrated. Responsive Interface.

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: SAP Concur https://www.concur.it/contact. Type of client companies targeted by the solution: all kinds of companies, from SMEs to large companies and multinationals in every market sector. Service delivery model and pricing: SaaS based on expense claims numbers.

BUSINESS TRAVEL MOBILE APPS

TRIPIT

TripIt is a travel planning application designed to organize travel plans in a single place. Flights, hotels, trains, or car rentals booked through Concur Travel, as well as confirmation emails forwarded to plans@tripit.com, are automatically compiled into a comprehensive itinerary. This itinerary includes dates, times, and confirmation numbers for each reservation, with the option to add additional plans, notes, or photos directly from the device. Natively integrated with SAP Concur Travel, TripIt is accessible across multiple devices, including smartphones, tablets, and wearable devices, ensuring that travel details are always within reach. For those seeking enhanced functionality, TripIt Pro provides real-time flight alerts, interactive airport maps, and travel guidance, including essential information on visa and vaccination requirements for international destinations. Benefits for customers/users: TripIt streamlines travel planning by consolidating all travel details into a single, comprehensive itinerary, enhancing organization and reducing stress. The mobile app ensures easy access to travel plans on the go, providing essential information when needed. Real-time flight alerts keep travelers informed about delays, cancellations, and gate changes. Additionally, the platform enhances the overall travel experience, making it more manageable and convenient.

FEATURES Comprehensive Itinerary Management: it automatically creates detailed itineraries by consolidating travel plans from various booking sources. Mobile Accessibility: it offers a user-friendly mobile app, allowing travelers to access and manage their itineraries on the go. Real-Time Flight Alerts: it provides notifications about flight delays, cancellations, and gate changes to keep travelers informed. Fare Tracker: it monitors flight prices and alerts users if a lower fare becomes available, potentially saving money. Airport Maps: it includes detailed maps to help travelers navigate airports efficiently. Seat Tracker: it notifies users when a preferred seat becomes available on their flight. Point Tracker: it keeps track of reward program points and miles in one place. Travel Document Storage: it allows users to upload and store important travel documents, such as PDFs and photos, within their itineraries. Risk Alerts: it provides notifications about potential disruptions that may impact travel plans, enabling proactive adjustments. Integration with SAP Concur: it seamlessly connects with SAP Concur solutions, enhancing travel and expense management for businesses. The Guides of Mission 2025 |

BUSINESS TRAVEL MOBILE APPS

TRIPSOURCE Distribution in Italy: yes (some features will be available in 2025/2026 for the Italian market). Developer/Distributor company: BCD Travel, www.bcdtravel.com/it/ Type of client companies targeted by the solution: SMEs, large companies and multinationals. Available on both desktop and mobile devices, Tripsource consolidates all travel details, including flights, hotels, car rentals, and meetings, into a single, organized view. The app can be used effortlessly by travelers to check flight status, receive real-time notifications on boarding gates, and view all their bookings at a glance. Real-time updates ensure travelers stay informed of any itinerary changes, while access to travel policy guidelines ensures compliance. Benefits for customers/users: The app allows users to customize preferences, itineraries, receipt capture, calendar sync, and notifications. Its appearance and access can be tailored with biometric login. Users stay informed with flight alerts, check-in reminders, risk notifications, and policy guidance. They can also chat with agents, call them, and retrieve invoices. Bookings can be made through proprietary tools or OBTs, with Smart Choice highlighting the best rates, while sustainability features provide insights on CO2 emissions and EV-friendly options.

FEATURES* Key Features Personalization Share trips: keep others updated on trip changes. Calendar sync: add trip details to your device calendar. Snap & submit receipts: submit photos of receipts to your expense provider. Document vault: store travel docs, test results, and insurance details for quick access. Manage notifications: choose flight updates or check-in reminders. Biometric login: access the app easily. Travel Arranger: manage trips and profiles on the web. Interact Flight alerts: updates for delays, gate changes, and cancellations. Check-in reminders: notifications for flights or hotels. Risk alerts: stay informed about weather or security issues. Emergency notifications: alerts for nearby incidents that may pose risks. Policy messaging: guidance for travel compliance. Feedback surveys: share travel experiences. Transact Search & book: quickly book flights, hotels, and cars. Airline credits: manage unused credits. Sustainability tools: filter eco-friendly hotels, see CO2 emissions, and find EV options. Cancel trips: cancel bookings as permitted. *Regional or deployment dependencies apply.

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Zucchetti, tel.+39 0371/5942444, email: market@zucchetti.it, www.zucchetti.it Type of client companies targeted by the solution: SMEs, large companies and multinationals. Service delivery model and pricing: mobile application (available for iOS and Android devices).

BUSINESS TRAVEL MOBILE APPS

ZTRAVEL APP

The ZTravel Enterprise Edition App helps travelling staff optimise travel planning and authorisation requests times, as well as the creation, compilation and management of expense reports and their submission for approval, allowing staff to manage their travel in a completely digital way, also via mobile device. An app that is always available, both online and offline, allows travellers to enter, complete and submit for approval their business trips, individual expenses and expense reports by combining the relevant digital supporting documents, all from their smartphone. The manager can also approve directly from the app (as well as from email and web application) the trips and expense reports of employees belonging to their group, defined by the approval workflow. Employees can also use their mobile device to view, modify and complete any items they have entered from the ZTravel software. Benefits for customers/users: the main benefits are: digitizing travel and expense reports; ensuring the correct association of expenses with employees and invoices; quickly managing expense reimbursements. The ZTravel App also allows employees to approve business trips and expense notes of their group of collaborators, if the employees are also managers responsible for approvals.

FEATURES The list of entered expense reports (with their identification number, dates and label with the colour that identifies their status: draft, approval pending, approved), where users can create new expense reports, modify them, complete them, enter expenses with the photos of the invoice/receipt (thanks to the Optical Character Recognition function), close and submit them for approval. The list of trips entered, their dates and the label and colour that identifies their status: draft, approval pending, approved. The timeline of the expenses entered (through the app but also through the ZTravel software), with the preview of the digitised receipt/invoice, the details (date, expense item, type of payment, amount, currency, etc.) with a red label (if to be completed) or blue label (if to be associated with the expense report). The timeline of credit card transactions that makes it even easier and more effective to fill out the expense report, as employees simply have to reconcile the electronic payment transactions with the reference expense item and the photo of the receipt/invoice. The Guides of Mission 2025 |

PAYMENT SOLUTIONS • AirPlus Company Account • AirPlus Corporate Cards • AirPlus Virtual Cards • Virtual payment automation oﬀered through BCD Pay • Business Travel Account • Expense Payment Manager • HRS PAY • Sabre Direct Pay • Soldo • vPayment

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Airplus International, +39 051/4389 330, email: italy@airplus.com, www.airplus.com/it/it/

PAYMENT SOLUTIONS

AIRPLUS COMPANY ACCOUNT Type of client companies targeted by the solution: SMEs, large companies and multinationals. Service delivery model and pricing: customized solutions and pricing according to specific needs. AirPlus Company Account is a central payment solution (lodge card) dedicated to air, rail, car rental, and hotel expenses. Benefits for customers/users: customers can book, pay, and reconcile their travel expenses for flights, hotel, rail tickets, car rentals, events, and more from one central account that gives them back control. This central settlement account is designed around the needs of the modern business travel management workflow, providing all the data clients need with every transaction. This data helps customers both to improve vendor negotiations and to track policy compliance.

FEATURES Complete visibility of spending: complete data matching by looping all data sources together – the highest data quality available. Customers can add up to 9 additional customized data fields for ease of sorting and cost allocation. Fully automated “no-touch” reconciliation: because of the enhanced level of data, statements are provided fully reconciled. Solution integrates seamlessly into T&E as well as GL/ERP systems. Implementation professionals assist during onboarding. Secure payment & improved travel policy compliance: lodged cards are limited to travel and are lodged with the TMC. The card is unknown to third parties or the traveler. Refunds go back onto the Company Account. Customized invoicing & reporting: greater clarity and control through one clear consolidated statement. TMC fees can be allocated to associated transactions. Transaction and settlement data come in a variety of formats. All file types are available via the AirPlus portal for download, encrypted email, or secure FTP delivery for daily files. Flexible billing cycle & payment terms: customers pay by bank transfer or direct debit. No Foreign Exchange (ForEx) fee. Optional insurance coverage and Telemedicine Assistance Service are available. The Guides of Mission 2025 |

PAYMENT SOLUTIONS

AIRPLUS CORPORATE CARDS Distribution in Italy: yes Developer/Distributor company: Airplus International, +39 051/4389330, email: italy@airplus.com, https://www.airplus.com/it/it/ Type of client companies targeted by the solution: SMEs, medium-to-large companies and multinationals. Service delivery model and pricing: customized solutions and pricing according to specific needs. AirPlus Corporate Cards are physical (plastic) credit cards for business travelers to pay for on-the-go expenses without relying on their own finances. Benefits for customers/users: AirPlus Corporate Cards simplify expense management with centralized control, flexibility to tailor card settings, and full integration into accounting systems. Users enjoy global Mastercard acceptance, high security, and convenience with mobile payments. Administrators save time and reduce costs through automated reporting and customizable card features. Comprehensive insurance and sustainable materials provide added value for businesses and employees.

FEATURES Seamless digital onboarding and centralized card management via the AirPlus Portal. Integration with ERP systems for automated expense reporting and reconciliation. Personalized conﬁguration of card settings, limits, and spending restrictions. Worldwide acceptance through the Mastercard network at over 44 million locations in 220 countries. Contactless and mobile payment support via Apple Pay and Google Pay™. High security standards including 3D Secure authentication, chip and PIN technology, and fraud protection. Detailed reporting for full expense transparency. Comprehensive global insurance coverage for business travelers. Eco-friendly card materials made from recycled PVC. 24/7 self-service access via AirPlus Mobile App and multilingual customer support. 54

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Airplus International, +39 051/4389330, email: italy@airplus.com, https://www.airplus.com/it/it/

PAYMENT SOLUTIONS

AIRPLUS VIRTUAL CARDS Type of client companies targeted by the solution: SMEs, large companies and multinationals. Service delivery model and pricing: customized solutions and pricing according to specific needs. AirPlus Virtual Cards are the digital version of a standard payment card with settable merchant categories and spending controls that ensure they are used for the purpose in which they were generated. They are available as a single-use or multi-use option. Benefits for customers/users: AirPlus Virtual Cards provide flexible, secure digital payment solutions with single-use cards for one-time transactions and multi-use cards for recurring payments. Users benefit from automated processes via integrated booking platforms, centralized expense management, and seamless allocation of costs. The cards offer a high level of security, are easy to generate and use, and ensure complete transparency and control for businesses.

FEATURES Single-use and multi-use virtual cards for tailored payment needs. Single-use cards expire after payment for secure, one-time transactions such as hotel stays. Multi-use cards support recurring payments, e.g., regular hotel stays for projects. Fully digital card generation via the AirPlus Portal in just two steps. Integration with over 80 booking platforms for seamless automated payments. Restrict cards by purpose, limit, currency, and validity period for added control. Transactions are centrally compiled into clear, consolidated statements. Data ﬁelds for cost centers or employee IDs simplify expense allocation. Secure payments with no risk of loss or theft, and exemption from two-factor authentication for one-time-use cards. Easy integration into ﬁnancial and controlling systems. The Guides of Mission 2025 |

PAYMENT SOLUTIONS

VIRTUAL PAYMENT AUTOMATION OFFERED THROUGH BCD PAY Distribution in Italy: yes Developer/Distributor company: BCD Travel, www.bcdtravel.com/it/. Type of client companies targeted by the solution: large companies and multinationals. Names of client companies: Cracker Barrel implemented VPA and VPA+ solutions to address manual reconciliation challenges. BCD Pay is BCD Travel’s T&E spend management program addressing critical concerns like travel payment optimization, digital spend management, and spend insights. Virtual payment automation, a key service of BCD Pay, simplifies central hotel booking payments, especially for travelers without corporate cards. A unique virtual card number is generated for each booking and sent to the hotel. Upon checkout, approved charges are billed to the virtual card, streamlining reconciliation. Benefits for customers/users: virtual payment offers benefits for all users. For travelers: there is no personal credit liability, personal information is protected, and it provides a seamless experience to help increase satisfaction and productivity. For finance teams: Virtual cards are only valid for a short period of time and spend allowances can be limited, meaning a reduced risk of fraud. The charges are also matched directly to bookings, leading to faster reconciliations. For travel management teams: strict controls can be set for spend, merchant and time frame, helping to strengthen program compliance. It also offers enriched data enabling travel teams to review charges more efficiently.

FEATURES Hotel booking: traveler books their hotel oﬄine or online and chooses central payment. Virtual card generated: the virtual card is automatically generated by your bank to guarantee booking. Payment communication: booking details are sent by email, API, or fax to the hotel. Traveler checks out: approved charges are billed to virtual card. Traveler pays for all other charges. Matching and reporting: transaction, booking, and hotel invoice data are automatically matched and merged to support the reconciliation process. 56

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: American Express Italia - www.americanexpress.it

PAYMENT SOLUTIONS

BUSINESS TRAVEL ACCOUNT Type of client companies targeted by the solution: SME, large, and multinational clients. In particular, companies that buy air and non-air through a TMC. Business Travel Account is a 100% digitalized solution, a centralized payment tool that can help provide visibility into spend, whether air, rail, hotel or ground transportation, while improving the travel policy compliance. In fact, this solution allows a punctual tracking and combination of the expenses into one statement for simpler reconciliation, with the possibility to add, within the reporting, 7 further dynamic fields for the company (employee name, business unit reference etc.). Benefits for customers/users: BTA is an easy-to-use solution, allowing both high flexibility and level of security. In addition, thanks to the innovative reporting tool available, companies can have punctual reporting in different formats (.pdf, .csv).

FEATURES Eﬃciency. Control. Integration. The Guides of Mission 2025 |

PAYMENT SOLUTIONS

EXPENSE PAYMENT MANAGER Distribution in Italy: yes Developer/Distributor company: SAP Concur, www.concur.it/contact Type of client companies targeted by the solution: all types of companies, from SMEs to large companies and multinationals in every market sector. Service delivery model and pricing: SaaS based on expense claims numbers. SAP Concur’s Expense Payment Manager streamlines the reimbursement process by automating payments to employees and corporate cards, reducing manual effort and minimizing errors. By integrating with your existing financial systems, it ensures timely and accurate reimbursements, enhancing cash management and providing complete visibility into expenses. This solution not only accelerates the reimbursement cycle but also optimizes control over company spending, leading to increased efficiency and cost savings. Benefits for customers/users: SAP Concur’s Expense Payment Manager automates reimbursements to employees and corporate cards, reducing manual processes and errors. By integrating with existing financial systems, it ensures timely and accurate payments, enhancing cash management and providing complete visibility into expenses. This leads to increased efficiency, cost savings, and improved compliance with corporate policies.

FEATURES Automated reimbursements: it streamlines payments to employees and corporate cards, reducing manual processes and errors. Integration with financial systems: it seamlessly connects with existing financial infrastructures to ensure accurate and timely reimbursements. Enhanced cash management: it provides complete visibility into expenses, optimizing control over company spending. Cost reduction: it eliminates inefficiencies associated with manual payment processes, leading to cost savings. Improved compliance: it ensures adherence to corporate policies by automating payment workflows. Scalability: it adapts to the needs of growing organizations, handling increased transaction volumes efficiently. Security: it offers secure payment processing, safeguarding sensitive financial information. User-friendly interface: it provides an intuitive platform for managing expense payments, enhancing user experience. Global availability: it supports multiple currencies and is available in various countries, accommodating international operations. Comprehensive reporting: it generates detailed reports on payment activities, aiding in financial analysis and decision-making. 58

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: HRS, tel. +39 02/35960455, email: Nelly.Bonﬁglio@hrs.com, www.hrs.com/enterprise/bookings-and-payments/

PAYMENT SOLUTIONS

HRS PAY Type of client companies targeted by the solution: Fortune 1000 companies, large regional entities. Service delivery model and pricing: Software-as-a-Service model, pricing per transaction. HRS PAY is used on multiple continents today by a growing number of Fortune 500 managed travel programs, elevating payment management to spend management. The company specializes in digital invoice management, featuring Level-3 data that allows clients to track trends and identify opportunities for efficiencies and cost savings. Part of HRS’ end-to-end platform, HRS PAY connects seamlessly with all leading ecosystem providers, including credit card merchants, expense tool providers and VAT reclaim services. Companies using HRS payment solutions see program adoption rise by an average of 23%, boosting transparency and financial performance. The Nesteca-sponsored European Mission Awards honored HRS PAY for its online capabilities in 2023. Benefits for customers/users: HRS PAY automation, when used in conjunction with the end-to-end HRS platform, delivers significant results to managed travel and meetings programs. Metrics showcasing improved performance include: HRS payment automation typically increases the recovery of VAT-eligible hotel expenses paid by travelers from 60% to 98%; a reduction of 14 euros per transaction; a 90+% reduction in manual touchpoints in the typical payments workflow; an invoice recovery of 95%, far exceeding other providers.

FEATURES HRS PAY collaborates and integrates with payment processors, financial institutions, travel booking platforms (online booking engines, online travel agencies, TMCs), ERPs as well as specialist platforms such as VAT refund processors and expense management systems. HRS PAY provides one unified view of booking and actual expense data, reducing the risk of fraud and providing full transparency. When payments are made through HRS PAY, manual entry is eliminated and compliance is ensured with the managed travel program and the preferred payment processor. Support for Virtual Credit Cards makes payments easy. Automation from the booking stage through to inputting data into expense and tax refund platforms significantly reduces manual processes. For meetings & groups, HRS PAY collects and validates invoices generated from hotels, including room charges, food & beverage services, and related activities and taxes. The technology then matches invoice data with the contracted rate as generated by the conference booking system to ensure accuracy. HRS is the only corporate travel FinTech that works independently of any specific payment company, technology platform, or booking system. The Guides of Mission 2025 |

PAYMENT SOLUTIONS

SABRE DIRECT PAY Distribution in Italy: yes Developer/Distributor company: Sabre, https://www.sabre.com/products/suites/ordermanagement/direct-pay/ Type of client companies targeted by the solution: travel agencies, banks. Service delivery model and pricing: negotiated pricing. Names of client companies: Hopper, Furlong-Fox. Sabre Direct Pay is an innovative and secure payment solution designed for the travel industry. It provides fully integrated, multi-channel payment capabilities, enabling travel agencies to optimize payins and pay-outs efficiently. With access to an extensive network of over 75 global banking partners (among others, AirPlus, Nexi, Revolut, BNP Paribas), the solution offers secure, automated, and intelligent payment orchestration. Sabre Direct Pay enhances revenue streams by leveraging payment consultancy, virtual card options, and optimized payment acceptance across various travel services, including airlines, hotels, car rentals, and more. Benefits for customers/users: Sabre Direct Pay transforms travel payments into a new revenue stream while ensuring secure, automated, and seamless transactions. Agencies gain access to a broad network of banking partners, optimizing costs and enhancing profitability. The solution simplifies reconciliation, reduces chargeback risks, and provides tailored payment consultancy to maximize financial efficiency in the travel industry.

FEATURES Fully integrated, multi-channel payment solution. Secure, automated, and intelligent payment orchestration. Global issuance of virtual cards. Enhanced data and reconciliation services. Chargeback management via premium banking enabled by Conferma. Optimized pay-ins and payment acceptance across travel services. Support for full-service airlines, low-cost carriers, hotels, rail, and car rentals. Bank transfer and expense management options. Foreign Exchange (ForEx) options and credit optimization services. Revenue-generating opportunities through banking partnerships. 60

| The Guides of Mission 2025

PAYMENT SOLUTIONS

SOLDO Distribution in Italy: yes Developer/Distributor company: Soldo, www.soldo.com/en-gb/ Type of client companies targeted by the solution: businesses of all sizes. Service delivery model and pricing: SaaS. Pricing: www.soldo.com/en-gb/pricing/ Names of client companies: GetYourGuide, Brooks Running, Warner Bros, Bauli, Coffee #1. Soldo is a proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate the inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it’s needed, keeping productivity high while avoiding month-end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. Benefits for customers/users: organisations using Soldo bring control to their business spending by: approving, managing, and organising company expenses; tracking every expense and capturing receipts instantly; unlocking cash-free expenses for employees with petty cash replacement; managing employee expenses such as T&E; streamlining shared spending across teams and departments; obtaining physical and virtual Mastercards; simplifying fuel and mobility expenses; keeping spending in check with budget control; managing recurring expenses such as subscriptions.

FEATURES Powerful spend management platform. User-friendly app. Versatile payment methods with Mastercard company cards. Integrations with major financial systems worldwide. With the Soldo company cards, prevention of overspending, spending freedom, capture of every single expense, and control over when, where, and how the cards are used. Soldo Platform: allows finance leaders to proactively see who’s spending, where, and on what; prevents potential budget issues before they arise; helps organisations enforce expense policies; enables real-time spending monitoring; automates month-end reporting. Soldo mobile app: helps users track, manage, and submit expenses from anywhere and instantly. Accounting integrations with Xero, NetSuite, SAP Concur, Zucchetti, and Sage eliminate manual data entry, reduce errors, and save valuable time. Integrations with Amazon Business and CO2 Emissions Tracking provide effortless purchase tracking, efficient reconciliation and one-click reporting of scope 3 emissions. The Guides of Mission 2025 |

PAYMENT SOLUTIONS

VPAYMENT Distribution in Italy: yes Developer/Distributor company: American Express Italia, www.americanespress.it Type of client companies targeted by the solution: SMEs and large and multinational companies. vPayment (vNG) is a virtual payment solution allowing companies to generate virtual Card Numbers and assign them to each transaction, while enabling the setting of specific details, like spending limit, the duration of validity, the list of merchants or suppliers eligible for payments, etc. vNG can be integrated directly with business management and accounting applications allowing, for example, to book a trip while remaining within these environments. Thanks to the @Work American Express platform, companies can generate dedicated reports useful for the full reconciliation process. Benefits for customers/users: vNG is an easy-to-use solution, allowing high flexibility and helping control spend while facilitating reconciliation processes. In addition, thanks to the innovative reporting tool available, companies can have punctual reporting in different formats (.pdf, .csv).

FEATURES Security. Flexibility. Reconciliation. Punctual Control. Cash Flow. 62

| The Guides of Mission 2025

EVENT MANAGEMENT TOOLS • Event Registration • EMPOWER by BCD M&E • HRS Connect for Meetings • Kampaay • LetzFair • MICE

The Guides of Mission 2025 |

EVENT MANAGEMENT TOOLS

EVENT REGISTRATION Distribution in Italy: yes Developer/Distributor company: Cvent Europe, Ltd, tel. +44 (0)808234 4540, email: sales@cvent.com, www.cvent.com/ Type of client companies targeted by the solution: SMEs, large companies and multinationals, Travel management companies, event planners, associations. Service delivery model and pricing: SaaS with subscription-based pricing and pay-per-use options. Names of client companies: Advanced Micro Devices (AMD), Mosaic Events, University of Salford, OneAdvanced, International Federation of Pharmaceutical Manufacturers Association (IFPMA), AIG Cvent’s Event Registration is a comprehensive online platform designed to simplify and streamline the event registration process. It provides end-to-end solutions for event planners, from creating custom registration forms and managing attendee information to processing payments and generating insightful reports. The platform is highly customisable, allowing users to tailor the registration experience to their specific needs. It integrates seamlessly with other event management tools within the Cvent ecosystem, ensuring a cohesive and efficient workflow. With its user-friendly interface and powerful features, Cvent’s Event Registration helps organisations of all sizes execute successful events, enhance attendee engagement, and achieve their event goals. Benefits for customers/users: Cvent’s Event Registration enhances event efficiency, reduces administrative burden, and improves attendee experience. It offers comprehensive data insights for better decision-making and ROI measurement. The customisable and scalable nature ensures it meets the needs of various event sizes and types. With secure, seamless integrations, it supports smooth operations and helps deliver successful events.

FEATURES Templatised registration forms. Secure payment processing. Automated reminder email communications. Real-time reporting and analytics. Onsite check-in and badge printing. Mobile-friendly registration. Integration with CRM and marketing tools. Multi-language and multi-currency support. Attendee management and segmentation. Custom branding and label options. 64

| The Guides of Mission 2025

Distribution in Italy: global Developer/Distributor company: BCD M&E, www.bcdme.com Type of client companies targeted by the solution: all companies with meetings and events; healthcare; ﬁnancial services; global brands.

EVENT MANAGEMENT TOOLS

EMPOWER BY BCD M&E

Six proprietary solution offerings within the purpose-built technology portfolio, EMPOWER by BCD M&E, ensure clients have the tools needed to elevate their meetings and events to the next level. Each tool is designed to create efficiencies and address specific needs. Among the available features are streamlining venue sourcing, enhancing attendee engagement, and offering consolidated analytics with interactive visualizations. Benefits for customers/users: BCD M&E is a service company that leverages technology to enhance its offerings. EMPOWER enables integration with third-party technologies, providing bespoke solutions tailored to specific needs. When considering event technology, apps or registration software might be the first things that come to mind. While these are essential for modern gatherings, it is important to think more broadly about how technology can help achieve a program’s goals and objectives.

FEATURES Venues: BCD M&E’s proprietary digital venue sourcing platform, offering powerful tools for managing tailored program requirements, financial workflows, and detailed reporting. HCP: a versatile internal application built to manage Life Sciences meetings and HCP programs. It provides configurable features to ensure compliance and mitigate risks, supporting end-to-end program management for operations, finance, and compliance teams. Invitation: a Cvent add-on that simplifies event invitation management, allowing easy uploading of invitee lists from past registrations, CRM contacts, or third-party sources. Expense: an intuitive expense management tool designed to streamline payment requests independently of payroll systems. It allows customization of expense categories and payment details to fit business needs. Assist: BCD’s powerful generative AI tool, designed to enhance productivity and streamline daily tasks. Prioritizing responsible AI, it ensures the security and privacy of data and intellectual property. Insights: the central hub for analyzing data from various sources, transforming it into actionable business intelligence. The Guides of Mission 2025 |

EVENT MANAGEMENT TOOLS

HRS CONNECT FOR MEETINGS Distribution in Italy: yes Developer/Distributor company: HRS, tel.+39 02/3596 0455, www.hrs.com/enterprise/meeting-as-a-service/ Type of client companies targeted by the solution: SMEs, large companies and multinationals Service delivery model and pricing: SaaS with pay-per-use HRS’ Meetings Solution provides procurement and travel leaders with a 360-degree view of a company’s regional or global meetings program performance. The AI-powered HRS CONNECT platform is the key element of HRS’ offering. The solution eliminates the guesswork for procurement leaders, professional planners, and administrative assistants, regardless of their experience level. Embedded policy-defined guidelines support decision-making and streamline approvals. HRS integrates with existing corporate ecosystems, digitizing vital elements along the way. The digitization and optimization of financial processes help reduce errors and set the stage for 100% reclaim of VAT-eligible expenses, as well as the measuring of sustainability-related criteria by venue. Benefits for customers/users: Clients using HRS’ Meetings solution have recorded multiple positive results. Highlights include: cumulative cost savings of 28% across trials in multiple countries; planners save multiple hours of time per meeting planned; preferred terms & conditions were included in 96% of executed agreements with hotels; HRS’ AI-powered automated invoicing capability is unmatched. Invoices processed by HRS are 98% accurate, far exceeding the results of other providers.

FEATURES New instant-pricing technology leverages pricing history and preferred supplier agreements to significantly reduce the time it takes to consider rate options and lock in the right combination of meeting space and room nights. This simplicity also ensures consistency for hotel partners, significantly reducing downstream correction scenarios. The MaaS solution offers enriched transaction data via automated invoice collection and correction mechanisms. This dramatically reduces the need to manually go through piles of paper while ensuring companies only pay for what was contracted. Corporations gain from unmatched benchmarking capabilities, with a clear view of the average rates, terms and conditions of similar events at comparable hotels. HRS’ Meetings clients also have access to HRS’ award-winning, ISO-certified Green Stay Initiative, enabling the automated incorporation of sustainability data in RFP and booking exercises, including the emissions tied to use of meeting rooms and other on-site services. 66

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Kampaay, www.kampaay.com Type of client companies targeted by the solution: all types of companies Kampaay is an innovative event agency designed to meet enterprise needs. It combines a team of event experts and creatives for strategic events such as conventions and roadshows with streamlined processes for managing team-building activities and recurring events, all supported by a dedicated platform. The ecosystem centralizes processes and suppliers, ensuring full control over budgets and reporting.

EVENT MANAGEMENT TOOLS

KAMPAAY

Benefits for customers/users: Event planning is made stress-free from start to finish, with full creative and strategic support. A single trusted partner handles all needs, providing access to a premium vendor network, ready-made customizable templates, and a streamlined digital workflow. Real-time budget tracking, a user-friendly control center, and time-saving automation are also available.

FEATURES Centralized team management. Custom workﬂows and roles. Dedicated departmental spaces. Budget control per division. Automatic billing. Instant cost tracking. Complete event overview. Performance analytics. Document & KPI monitoring. Concierge or Self-service event organization. The Guides of Mission 2025 |

EVENT MANAGEMENT TOOLS

LETZFAIR Distribution in Italy: yes Developer/Distributor company: LetzFair, tel. +39 0522/1967623, email: info@letzfair.com, www.letzfair.com Type of client companies targeted by the solution: LetzFair is suitable for any industry and sector, but its services are mainly used by event organizers, exhibition managers, community managers, and corporate event managers. Service delivery model and pricing: SaaS. Names of client companies: Fiera Milano, Vinitaly International, EssilorLuxottica, BolognaFiere, VeronaFiere. Letzfair is the AI-powered Networking and Matchmaking app and platform. A flexible and intuitive tool created to support, simplify and speed up the work of event organizers and community managers of any kind: from international exhibitions to citywide festivals, from trade associations to private communities, from events with sponsors to training activities, and so on. Thanks to its integrated system and numerous selectable features, it adapts to the needs and requirements of individual customers to accompany them from the first stages of the organization up to the follow-ups. The Networking and Matchmaking app, which can be used for in-person, hybrid or digital formats, becomes the fundamental tool for managers and organizers who wish to increase the satisfaction of their members or attendees, make the most of the potential of sponsorships and multiply the ROI. Benefits for customers/users: LetzFair is the all-in-one app designed to simplify, accelerate, and optimize the work of event organizers and community managers across any industry. Its scalable features make it a 100% customizable solution tailored to each client’s goals, helping to enhance participant satisfaction, reduce costs, attract sponsors, and increase revenue.

FEATURES Event management simplified: easily organize and control every aspect of your event with a streamlined platform designed for efficiency. Interactive networking tools: connect participants through AI-driven matchmaking, in-app chat, and direct messaging. Customizable profiles and exhibitor pages: allow exhibitors and sponsors to showcase multimedia content and company info, boosting engagement. Integrated agenda management: provide real-time access to event schedules, speakers, and updates in one centralized interface. Automated appointment scheduling: let AI handle meeting setups based on participant goals, ensuring impactful networking. Seamless access control: create QR-code badges, manage entry restrictions, and track attendance with ease. Streaming and webinars: integrate live sessions and panels directly into the platform for remote attendees. Salesforce integration: sync contacts and updates automatically between Salesforce and LetzFair to simplify CRM workflows. Insightful analytics and reporting: track attendee behaviour, meeting outcomes, and session participation to optimize events. 68

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: SIAP Srl., tel. +39 0172/652511, email: commerciale@siapcn.it, www.siapcn.it Type of client companies targeted by the solution: companies organizing corporate and private events; event management agencies; hospitality and conference sectors.

EVENT MANAGEMENT TOOLS

MICE

Service delivery model and pricing: SaaS solution (Application Service Provider - ASP). Pricing: based on a monthly fee or a discounted annual fee that varies depending on the number of users and additional modules you add. MICE is a software solution for managing corporate and private events, simplifying planning, participant management, and operations. It enables real-time monitoring of rooming lists, flight lists, and customized documents, adapting to single-client, multi-client, or mixed events. It integrates services such as locations, transfers, and catering, ensuring cost and revenue control while optimizing time and processes. An efficient and scalable solution for all types of events. Benefits for customers/users: MICE simplifies the management of complex events with advanced tools for planning and monitoring. It provides flexibility and control over costs and revenues, improving operational efficiency and reducing management time. Customizable documents and real-time monitoring ensure stress-free event management.

FEATURES Accounting management for single-client, multi-client, and mixed events. Automatic creation of event files. Optimization of front-office activities. Quotation module with advanced calculation functions. Real-time monitoring of rooming lists and flight lists. Service-to-participant assignment. Creation of customized documents for participants. Integration with services such as hotels, catering, and transfers. Statistical reports for performance analysis. Web plugin for direct registrations from the website. The Guides of Mission 2025 |

RISK MANAGEMENT TOOLS/APPS • Assistance App • BCD Alert • Expert CareTM • Safety & Security

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: International SOS, tel. +39 02/3598 9501, email: italy@internationalsos.com, www.internationalsos.it/ Type of client companies targeted by the solution: International SOS supports over 9,000 organisations, including 80% of the Fortune Global 100 and 60% of the Fortune Global 500, mid-size enterprises, governments, educational institutions, and NGOs. Service delivery model and pricing: The Assistance App is free as part of the organisation’s subscription programme with International Sos.

RISK MANAGEMENT TOOLS/APPS

ASSISTANCE APP

Names of client companies: International SOS supports the world’s leading companies. In Italy, it supports numerous prominent organisations in the energy, finance and banking, construction, education, manufacturing, fashion, defense, Epc (Engineering, Procurement, and Construction), and international cooperation sectors. With its elegant and modern design, the International SOS Assistance App is an essential tool for preparing, informing, and keeping the workforce safe. Regardless of where employees are working from or travelling to, they can access the latest health and security advice anytime, anywhere, and in any language. The app empowers users to make informed decisions more quickly and confidently by providing personalized guidance, real-time updates, and round-the-clock expert support. The Assistance App is critical to safety, especially in times of emergency. It allows users to activate Auto Emergency Check-In, so if they are in an impacted area during an emergency, International SOS can quickly provide help. Available for both iOS® and Android®, the app can be downloaded from the Apple® and Google® stores. Benefits for customers/users: The International SOS Assistance App provides 24/7 access to medical and security experts, real-time alerts, and travel advice. Users receive updates based on their location, can instantly contact the nearest Assistance Centre, and access pre-travel risk assessments, while managers can track employees’ locations during incidents for targeted support.

FEATURES Plan Your Trip: using the Assistance App, users can access the information and travel tips needed before their trip. See Your Itinerary: users can view their itinerary or add travel details. Alerts and Notifications: receive notifications when alerts occur and stay safe by checking in, notifying the organization of the user’s location. Everything in One Place: the Assistance App provides peace of mind by offering destination information, preparation tips, and a simple click-to-call button for emergencies. Reach Impacted Employees with Confidence: knowing employees’ locations during an incident allows managers to focus on those in the affected area who may need assistance. Access to an Array of Travel Tools: including mental health and wellbeing resources to support users both at home and while travelling. 24/7 Live Support for Help When Needed: instantly connect to the nearest Assistance Centre for 24/7 access to medical and security experts, with support available in over 100 languages. Personalised Homepage: contains relevant travel safety and medical advisories, country guides available in multiple languages, and information about upcoming trips. The Guides of Mission 2025 |

RISK MANAGEMENT TOOLS/APPS

BCD ALERT Distribution in Italy: yes Developer/Distributor company: BCD Travel, www.bcdtravel.com Type of client companies targeted by the solution: SMEs, large companies and multinationals. BCD Alert is a cloud-based risk management tool that helps companies protect their travelers. It offers real-time threat monitoring, targeted alerts, and tools to locate and support employees during emergencies. With a pay-per-use model, companies pay only for what they need. Access to the security map within DecisionSource and a valid login are required. Scalable and easy to use, BCD Alert helps organizations meet their duty of care obligations effectively. Benefits for customers/users: BCD Alert enables companies to proactively manage traveler safety with real-time threat monitoring, targeted notifications, and traveler tracking during emergencies. The pay-per-use model ensures cost-efficiency, as companies only pay for the services they use. Integrated with DecisionSource, it provides global risk coverage and powerful crisis management tools. This flexible, cloud-based platform helps organizations fulfill their duty of care obligations and respond quickly to global events.

FEATURES Live Risk Monitoring: track global events and threats in real time. Personalized Alerts: notify travelers affected by specific incidents or locations. Traveler Location Tools: identify employee whereabouts during emergencies. Custom Risk Notifications: create alerts tailored to your company’s needs. Emergency Response Support: manage crises efficiently with dedicated tools. Integrated Security Map: access through DecisionSource for seamless functionality. Flexible Pricing: pay only for the features you use. Worldwide Risk Coverage: address travel risks across all regions. Data-Driven Insights: use reporting tools to evaluate risks and improve planning. Always Available: a secure, cloud-based platform accessible 24/7. 72

| The Guides of Mission 2025

Distribution in Italy: yes Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com, www.uvetgbt.com Type of client companies targeted by the solution: small and medium enterprises, multinational and global companies Service delivery model and pricing: SaaS.

RISK MANAGEMENT TOOLS/APPS

EXPERT CARE™

Expert Care is a crisis management tool designed to support organizations in fulﬁlling their duty-of-care obligations. It allows travel managers to track and communicate with employees and travelers during disruptions, such as geopolitical events or other risks, ensuring their safety and well-being worldwide. With real-time alerts, detailed traveler reports, and seamless integration with booking tools, Expert Care ensures your company is always prepared to assist travelers in need. Beneﬁts for customers/users: Proactive traveler support: stay ahead by receiving real-time updates on traveler locations and needs; 24/7 communication: Seamless, direct communication with impacted travelers to provide timely assistance. Duty of care compliance: ensure travelers are safe with centralized data and the ability to act quickly during disruptions. Reduced risks: minimize risks related to travel bookings and disruptions with integrated data and real-time monitoring.

FEATURES Personalized Traveler Care: provides real-time traveler location reports for proactive support and visibility. Real-time Alerts: immediate notiﬁcations through the mobile app, with two-way communication for traveler support. Centralized Duty of Care: integrated with travel bookings for easy access to critical information. Customizable Reporting: dynamic report scheduling for timely updates on traveler locations. Travel Manager Support: centralized data for eﬃcient risk management and streamlined decision-making. Advanced Alerts: optional integration with third-party risk management providers for further alerts. The Guides of Mission 2025 |

RISK MANAGEMENT TOOLS/APPS

SAFETY & SECURITY Distribution in Italy: yes, in Italy and globally Developer/Distributor company: CWT, https://www.mycwt.com/travel-management/risk-management/ Type of client companies targeted by the solution: businesses of all sizes, from small and medium enterprises (SMEs) to large corporations and multinationals. Service delivery model and pricing: CWT’s Safety & Security Core offering is available to all CWT clients at no additional cost. Alerts and destination intelligence are powered by International SOS. For additional needs, Cwt’s Enhanced offer is available, based on a partnership with International SOS and Crisis24. Names of client companies: all CWT’s customers. Safety & Security solution helps companies meet their legal and ethical obligations to care for their employees, manage risk and reduce associated costs. In fact, day-to-day travel disruptions also impact business plans and put employee well-being at risk. Safety and security gives access to a range of services to help companies: anticipate issues that could impact travel, increase organization’s exposure to risk, or inconvenience or endanger employees; gain insight into the precautions and actions to take with real-time advice and destination intelligence; empower employees to manage or avoid trip disruptions, including potentially unsafe, unhealthy or unproductive situations. Benefits for customers/users: the solution takes care of employees by documenting the assistance received and enhances preparation and decision-making. It equips travel managers and travelers with the tools needed to effectively handle unexpected situations, saving time and money, streamlining processes, and preventing incidents. Additionally, it reduces stress: by minimizing the impact of travel disruptions, it improves employee well-being and lowers stress levels.

FEATURES FOR TRAVELERS The CWT Travel Essentials site, which provides information on destination country restrictions and procedures. Itinerary-based Safety & Security alerts. Trip disruption notiﬁcations to help mitigate risk and avoid disruptions. Click to call functionality to contact the Safety & Security provider for assistance. Destination intelligence, to access destination resources, healthcare, political insights, and Safety & Security info. Incident check in, available within the myCWT app.

FEATURES FOR TRAVEL MANAGERS Safety and security alerts (via email) that provide concise information about an event or incident that may affect travel, increase travel security risk or pose a health threat. Crisis communication in the event of a serious incident (SMS/email/phone): travel managers are contacted directly with an all-clear message if the situation does not affect any of their travelers, or with specific details to assist in managing the incident. Ability to track travelers 24/7/365 within CWT’s business intelligence and reporting solution. 74

| The Guides of Mission 2025

OTHER SOLUTIONS • Agency Retailer • Air / Hotel Price Optimization • Air Re-Shop ExpertTM • Atlante Plus • Cisalpina Pre-Invoicing Tool • Connect ProﬁleTM • Content Services for Lodging • DyOGENE by Cisalpina Tours • Expert AuditorTM • Globo • Messaging • Proactive Traveler CareTM • Sabre Red LaunchpadTM • Weforguest PRO Hotel CRM

The Guides of Mission 2025 |

OTHER SOLUTIONS

AGENCY RETAILER Distribution in Italy: yes Developer/Distributor company: Sabre, www.sabre.com Type of client companies targeted by the solution: travel agencies. Service delivery model and pricing: SaaS-based solution with flexible pricing options. Agency Retailer allows agencies to manage costs and generate greater revenue. By accessing multiple Sabre products with easy-to-use dashboards, it’s simple to adjust the selling level of any fare and focus on the most valuable options. Agents can mark-up fares, highlight optimal sales and suppress content. In this way, Agency Retailer enables agencies to boost margins, promote preferred carriers, sell their most profitable products and be more price-competitive. At the same time, they gain valuable insights into sales and mark-up performance. Benefits for customers/users: Agency Retailer enables travel agencies to maximize profitability by selling the most valuable content, promoting preferred carriers, and adjusting fare mark-ups. The solution provides real-time insights, allowing agencies to refine sales strategies, optimize revenue, and remain competitive in the evolving travel market. With powerful analytics and automation, agencies can streamline operations and enhance overall business performance.

FEATURES Value-focused selling with Fare Focus to prioritize profitable content. Ability to filter out specific fares (e.g., basic economy). Fare mark-up and redistribution with Fare Retailer. Optimization of airline offers display with Responsive Fare Focus. Real-time access to Category 35 net fares via Net Fare Panorama. Inventory filtering and class suppression with Availability Display Manager. Highlighting optimal sales and influencing shopping order in Sabre Red 360 with Tagging Rules. Robust business analytics through customizable dashboards. Performance tracking with Retailing Analytics. Enhanced margin control and revenue growth strategies. 76

| The Guides of Mission 2025

Distribution in Italy: yes, in Italy and globally.

OTHER SOLUTIONS

AIR / HOTEL PRICE OPTIMIZATION Developer/Distributor company: CWT, https://www.mycwt.com/travel-technology/priceoptimization/ Type of client companies targeted by the solution: businesses of all sizes, from small and medium enterprises (SMEs) to large corporations and multinationals. Service delivery model and pricing: CWT’s Price Optimization service operates on a shared savings model. This end-to-end solution maximizes potential savings on air and hotel spend. Employees simply book their air travel and hotel as normal through any preferred CWT channels (mobile, online or offline) and Price Optimization does the rest. If the enhanced AI technology predicts a price drop within the penalty-free void window, it automatically places a temporary hold on the booking to ticket at the optimal time. Once a booking is ticketed, the solution continues to search for additional price drops up to 24 hours prior to departure, using the same flights, hotel properties and travel dates as the original booking. When it finds net savings, CWT rebooks the flight or hotel at the lower price; if not, the reservation remains unchanged. Automated traveler notifications, rebooking, and net savings validation minimizes traveler interruption while maximizing savings. Benefits for customers/users: maximize savings opportunities: Save up to 3% on air and up to 2% on hotel spend. Save time and increase productivity: There’s little to no interruption to travelers. They simply book through any CWT channel, and they don’t need to worry about anything else. Support policy compliance: Employees gain more confidence to book trips earlier, because they know they are getting the lowest available fares-no matter when and how they book.

FEATURES Automated price monitoring automatically searches for lower air and hotel prices from the time of booking up to 24 hours before departure. Enhanced AI technology and machine learning improves the accuracy of price drop predictions and searches. Extended void window provides more time to ﬁnd savings opportunities. No change to travel plans: travelers still maintain the important elements of their initial booking request, such as dates of travel, ticket class and the same or a comparable seat. Turnkey solution: implementation is free, the set-up is minimal and requires no additional maintenance. Centralized data insights via CWT’s global business intelligence solution provides a holistic view of the program’s performance and savings achieved. Low-risk, high-reward booking with a performance-based pricing model where customers don’t pay unless they save. Extensive market availability, including Austria, Belgium, Denmark, Germany, France, Ireland, Italy, Luxemburg, Netherlands, Poland, Sweden, Switzerland, Spain, United Kingdom, USA. The Guides of Mission 2025 |

OTHER SOLUTIONS

AIR RE-SHOP EXPERTTM Distribution in Italy: yes Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com, www.uvetgbt.com Type of client companies targeted by the solution: small and medium enterprises, multinational and global companies. Service delivery model and pricing: proﬁt-sharing basis. Air Re-shop Expert (ARE) by GBT is a global airfare price-check savings solution that eliminates the need for manual price monitoring. ARE is available globally and, depending on the country, can either rebook air travel automatically or via a travel counselor. Beneﬁts for customers/users: travel managers can easily verify the details and savings of each rebooking transaction, as well as reporting metrics to measure its impact on the program’s performance.

FEATURES ARE continuously performs a price comparison search against tickets on sale for the same itinerary. This search is performed until 72 hours prior to travel. When a lower like-for-like fare is discovered on the same ﬂight, ARE automatically rebooks and reissues the ticket or your travel counselors are alerted to rebook, re-ticket, and this is all done at the same class of service and for the same cabin. The original airfare is voided (if within the window) or refunded (if outside the void window), with the traveler receiving a new invoice via email and a corporate card charge reﬂecting the lower fare. 78

| The Guides of Mission 2025

Distribution in Italy: yes

OTHER SOLUTIONS

ATLANTE PLUS Developer/Distributor company: SIAP Srl, tel. +39 0172/652511, email: commerciale@siapcn.it, www.siapcn.it Type of client companies targeted by the solution: travel agencies, travel agencies specializing in groups and tailor-made travel, travel management companies (TMC). Service delivery model and pricing: SaaS solution (Application Service Provider - ASP). Pricing: based on a monthly fee or a discounted annual fee that varies depending on the number of users and additional modules you add. Atlante Plus is an ERP designed for travel agencies to simplify operational and financial management. It organizes bookings, ticketing, and vouchers, manages clients and suppliers, issues travel documents quickly, and automates processes. The accounting module supports electronic invoicing, VAT closures, and financial statements, while detailed reports provide complete control over operations and accounting. GDPR-compliant, it ensures security and continuous monitoring with IBM iSeries. Benefits for customers/users: Atlante Plus provides travel agencies with complete control over operations and accounting, simplifying the management of bookings, ticketing, and documents. Advanced security, GDPR-compliance, and detailed reporting improve efficiency and reduce operational costs, ensuring precise and up-to-date services.

FEATURES Management of travel bookings, ticketing, and vouchers. Organization of clients and suppliers. Fast issuance of travel documents. Electronic invoicing and financial statements. VAT closures and payment schedules. Synthetic and detailed reports for financial control. Generation of front-office lists. Analysis of travel profitability. GDPR compliance. Secure access with IBM iSeries authentication. The Guides of Mission 2025 |

OTHER SOLUTIONS

CISALPINA PRE-INVOICING TOOL Distribution in Italy: yes Developer/Distributor company: Cisalpina Tours, +39 011/9543333, info@cisalpinatours.it, www.cisalpinatours.it. Type of client companies targeted by the solution: SMEs, large companies and multinationals. Service delivery model and pricing: web platform and set-up fee Cisalpina Tours Pre-Invoicing is an online platform that provides a comprehensive overview and drafts of accounting documents, such as invoices, statements, and vouchers. Clients can access daily updated data reflecting the previous 24 hours, enabling a thorough review of all charges before final invoicing. Upon request, specific reference fields like cost center, ID number, or applicant can be modified. The platform also generates detailed reports in Excel, CSV, or XML formats, which integrate seamlessly with the clients’ accounting systems for automated cost entry. Benefits for customers/users: by providing pre-checked accounting documents, the tool offers significant benefits for client companies by enabling the review of charges before invoicing, ensuring accuracy and budget optimization. Daily updates provide up-to-date financial data, while the ability to customize key fields such as cost centers and IDs allows alignment with internal processes. Additionally, the tool streamlines integration with existing accounting systems through exportable reports in various formats, saving time and reducing administrative workload.

FEATURES Statistical reports: XLS CSV or XML formats for easy sharing and archival. User-friendly interface: an intuitive, easy-to-navigate interface that simplifies access to data. Comprehensive document overview: access drafts of invoices, statements, and vouchers for detailed preinvoicing checks. Daily data updates: monitor charges with updates reflecting the previous 24 hours for accurate reviews. Customizable fields: modify specific reference fields, such as cost center, ID number, and applicant, upon request. Flexible reporting: generate detailed reports in Excel, CSV, or XML formats for seamless integration with accounting systems. 80

| The Guides of Mission 2025

Distribution in Italy: yes

OTHER SOLUTIONS

CONNECT PROFILETM Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com, www.uvetgbt.com. Type of client companies targeted by the solution: small and medium enterprises, multinational and global companies. Service delivery model and pricing: SaaS. Connect Profile is a proprietary traveler profile solution that provides a secure, centralized repository to store key traveler information (e.g., frequent flyer numbers, preferences) for personalized and efficient booking and servicing. It also enhances data accuracy and supports business reporting for decision-makers. Connect Profile uses a single information cache that is compatible with various travel planning tools, including Global Distribution Systems (GDSs) and online booking tools (OBTs), ensuring uninterrupted functionality during platform changes. Traveler data is safeguarded against loss during employee relocations and integrates seamlessly with all Amex GBT platforms. Benefits for customers/users: Personalization: Provides personalized service for travelers, both online and via counselors. Flexibility: Lowers transition costs and simplifies data migration when changing OBTs or GDSs. Convenience: Makes traveler profiles easily accessible for quick, accurate reservations. Cost-efficiency: Eliminates multiple data syncs, reducing costs, errors, and inaccuracies. Data security: Safeguards traveler data during relocations or platform changes.

FEATURES Centralized traveler profile repository to securely store information. Compatibility with any Global Distribution System (GDSs) and online booking tool (OBTs), ensuring flexibility. Integration with all Amex GBT platforms for seamless functionality. Independence from booking channels or content distributors. Automatic management of traveler profile updates for employees relocating across geographic locations, GDSs, or OBTs. Single master profile accessible both online and offline. The Guides of Mission 2025 |

OTHER SOLUTIONS

CONTENT SERVICES FOR LODGING Distribution in Italy: yes Developer/Distributor company: Sabre, www.sabre.com. Type of client companies targeted by the solution: travel agencies, lodging suppliers. Service delivery model and pricing: SaaS model with pay-per-use or subscription-based pricing. Names of client companies: Atlas Travel, UltraGroup, Global Travel Collection, Travel Marvelz. Content Services for Lodging is a revolutionary platform that helps travel agents find the best lodging options and rates by integrating Sabre GDS and aggregator content. With access to over 90% of global properties, it allows users to compare rates and amenities in one seamless interface. Leveraging advanced AI capabilities, it personalizes lodging options based on traveler preferences, helping agencies book the ideal experience efficiently. Benefits for customers/users: Content Services for Lodging simplifies the lodging booking process for travel agents by providing access to a wide array of properties and rates in a single platform. It streamlines comparison, enhances accuracy, and personalizes options based on customer preferences, allowing agencies to offer the best possible experience for travelers while boosting efficiency.

FEATURES Extensive content access: access over 90% of the world’s lodging properties, integrating GDS and aggregator content. Lodging AI: uses machine learning and AI to generate custom lodging options based on traveler preferences. Tailored search: evaluate a wide range of attributes for more specific and qualified search results. Consistent shopping interface: uniform display of properties across multiple content sources for easy comparison. Lodging Retailer: customize search results to highlight preferred suppliers and policies. Aggregator content integration: compare Sabre GDS and aggregator content side-by-side. Enhanced property visibility: hotels can feature their properties with compelling attributes to reach high-value customers. Advanced machine learning: uses Google’s technology to personalize lodging options. Global reach: offers access to more than 2 million lodging options worldwide. Custom results: return the most relevant lodging options based on preferences and travel policies. 82

| The Guides of Mission 2025

Distribution in Italy: yes

OTHER SOLUTIONS

DYOGENE BY CISALPINA TOURS Developer/Distributor company: Cisalpina Tours, +39 011/9543333, email: info@cisalpinatours.it, www.cisalpinatours.it Type of client companies targeted by the solution: SMEs, large companies and multinationals Service delivery model and pricing: saving-sharing formula (as a percentage on saved amount or per transaction) DyOGENE is an advanced robotic tool, developed in collaboration with leading worldwide GDSs that allows continuous comparison between booked and/or ticketed PNRs for each travel itinerary. It performs automatic monitoring and eventual rebooking of cheaper air fares: at regular time frames, 24 hours a day, analyzing all travel documents already issued to identify proper cheaper air fares. DyOGENE is fully integrated with Cisalpina reservation systems and automatically inform travel consultants about additional savings opportunities identiﬁed for each single PNR. If the adjustment is in line with company’s travel policy and traveller’s needs, a new booking/requoting is performed. Beneﬁts for customers/users: DyOGENE can generate additional savings up to 20 percent of long-haul travel air spending.

FEATURES Cost optimization tools: identify savings opportunities with an automatic/robotic monitoring. Easy pricing model: per transaction or as a % on saved amount. Continuous fare monitoring: compares booked and ticketed PNRs 24/7 to ﬁnd better fares. Automated process: automatically rebooks cheaper airfares within policy guidelines. Seamless process: fully integrated with Cisalpina’s reservation systems for seamless updates. Saving alerts: notiﬁes travel consultants of potential savings for each itinerary. Policy compliance: ensures all adjustments align with company travel policies and traveler preferences. The Guides of Mission 2025 |

OTHER SOLUTIONS

EXPERT AUDITORTM Distribution in Italy: yes Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com, www.uvetgbt.com Type of client companies targeted by the solution: small and medium-sized enterprises, multinational and global companies Service delivery model and pricing: SaaS Expert Auditor is a pre-trip auditing solution designed to enforce travel policy compliance across all booking channels. It prevents travelers from bypassing company policies and offers flexibility through customizable pre-trip approval systems. With this tool, clients can optimize travel spend, improve policy adherence, and achieve greater savings. When bookings are out of policy, Expert Auditor automatically notifies designated authorizers via email, who can approve, decline, or hold the booking. The system can be tailored for different traveler groups, trip types, and policy criteria, and it offers both “authorization” and “notification” modes to fit company needs. Benefits for customers/users: • Automation: saves time and reduces costs by automating policy reviews. • Flexibility: easily tailored to fit the company’s needs, including traveler-specific and trip-specific settings. • Policy visibility: encourages in-policy bookings by increasing visibility of preferred suppliers. • Savings: drives cost-effective decision-making and control over travel spend. • Simplified management: streamlines the handling of travel policies with customizable filters. • Choice: offers different tiers to fit client requirements.

FEATURES Customizable approval levels: supports single or multi-level authorization for bookings. Integration: works with any online booking tool (OBT). Policy-specific auditing: configurable to audit transactions based on traveler role, trip type, destination, cost, or form of payment. Modes of operation: offers “authorization” and “notification” modes for enforcing or monitoring compliance. Tailored filters: audits can be based on preferred suppliers, rate thresholds, spend categories, and more. Mobile notifications: authorizers can review and respond to alerts via mobile devices. Data reporting: provides detailed and summary reports to track compliance and refine policies. 84

| The Guides of Mission 2025

Distribution in Italy: yes

OTHER SOLUTIONS

GLOBO Developer/Distributor company: SIAP Srl, tel. +39 0172/652511, email: commerciale@siapcn.it, www.siapcn.it. Type of client companies targeted by the solution: tour operators, companies offering package tours and allotments. Service delivery model and pricing: SaaS solution (Application Service Provider - ASP). Pricing: based on a monthly fee or a discounted annual fee that varies depending on the number of users and additional modules you add. Globo is an ERP for tour operators that manage tailor-made travel packages, allotments, and bookings. It offers advanced connectivity to create and sell B2B and B2C proposals, simplifying price lists, markups, and online booking. The integrated accounting module provides detailed reports and sales monitoring with secure remote access. Designed to optimize all operational phases, including supplier contracts, Globo is a scalable and flexible solution for any tourism-related need. Benefits for customers/users: Globo optimizes the operational management of tour operators, reducing costs and increasing efficiency with advanced tools for tailor-made packages, allotments, and bookings. Advanced connectivity simplifies online booking, while detailed reports and real-time monitoring ensure total control over sales and administration.

FEATURES Creation of detailed quotes and sales pricing. Management of tailor-made packages and allotments. Automated calculation of markups and gratuities. Issuance of travel documents. Management of price lists for hotels and services with seasonal pricing. Handling of multiple departures and application of special oﬀers. Support for online sales with the e-commerce module. Detailed administrative reports. Advanced connectivity for operators and clients. GDPR compliance and security with IBM iSeries systems. The Guides of Mission 2025 |

OTHER SOLUTIONS

MESSAGING Distribution in Italy: yes, in Italy and globally Developer/Distributor company: Cwt, https://www.mycwt.com/travel-technology/messaging/ Type of client companies targeted by the solution: businesses of all sizes, from small and medium enterprises (SMEs) to large corporations and multinationals. Service delivery model and pricing: this solution is available to all Cwt customers at no additional fee. Names of client companies: over 1000 customers enabled in more than 70 countries. Cwt’s messaging service gives traveling employees a fast, easy way to connect with CWT. Familiar chat-style messaging enhances traveler support by using generative AI and natural language processing enabling travelers to engage in unscripted conversations with a virtual assistant, seamlessly transitioning to a human travel counselor when needed. Available on the myCWT website and app, Microsoft Teams, WhatsApp and Slack, employees can quickly begin sending travel-related messages to CWT with one tap. The service is offered to travelers and arrangers in multiple languages. Benefits for customers/users: enhances convenience: customers’ employees can send and reply to messages on their schedule 24/7. Saves time, increases productivity: entering a few key words is all it takes. This efficient, easy-to-use service helps employees spend less time and energy on managing their travel. Increases engagement, satisfaction and program compliance: because messaging is a simple, commonly used service, employees are more engaged and stay within the company’s travel program.

FEATURES Simple to use: users simply need to open the myCWT website or app, and tap the messaging icon. Flexible, integrated technology: Available via the myCWT web and mobile, as well as through Microsoft Teams, WhatsApp, and Slack. Faster responses: enhances real-time communication and solves queries quicker. Traveler requests acknowledged up to 19 times faster than email. Blending AI with human touch: via messaging travelers first engage in a unique, unscripted conversation with a GenAI-enabled virtual assistant. When the virtual assistant is unable to help, it seamlessly hands over to a travel counselor. Two-way conversations: customers’ employees can receive support for a variety of travel-related needs, including booking, changing an existing reservation, canceling a trip and retrieving an itinerary. Push notifications: multitask or even close the messaging window without worrying about missing a reply or ending a conversation. As soon as a Cwt travel counselor responds, the user receives a notification. User experience: travel requests are resolved four times faster than email with a customer satisfaction score of over 90%. 86

| The Guides of Mission 2025

Distribution in Italy: yes

OTHER SOLUTIONS

PROACTIVE TRAVELER CARETM Developer/Distributor company: Uvet American Express Global Business Travel, tel. +39 02/818381, email: direzione.marketing@uvetgbt.com, www.uvetgbt.com. Type of client companies targeted by the solution: small and medium enterprises, multinational and global companies. Service delivery model and pricing: SaaS. PTC is a flight disruption service that monitors cancellations, missed connections and delays of over 180 minutes. If one of these occurs, the tool sends an email, text, or real-time notification through the Amex GBT Mobile app to travelers who are affected by the disruption and offers rebooking assistance. Once a traveler receives the message, all they need to do is respond. When they answer “yes”, they’ll be contacted by one of our live travel counselors, either through our mobile app, email, or phone call. Travel counselors have access to their itinerary, trip history, and travel preferences so they can offer the most relevant suggestions. In the end, travelers get rebooked on an alternate flight and receive an updated itinerary. Benefits for customers/users: • Proactive servicing: Travelers are contacted by a counselor, saving them the effort of calling in. • Prioritized disruption rebooking: Travelers get faster support during disruptions compared to others. • Ease of use: Simple process with no need to wait in vendor queues; just respond to notifications. • Streamlined servicing: Travelers don’t have to wait; the service reaches out proactively. • Personalized servicing: Real human support ensures a better experience.

FEATURES Fully automated: First-to-market automated ﬂight disruption service. Multichannel contact options: Communication through email, text, and in-app notiﬁcations. Alternative airline options: Counselors provide all airline alternatives during disruptions. The Guides of Mission 2025 |

OTHER SOLUTIONS

SABRE RED LAUNCHPADTM Distribution in Italy: yes Developer/Distributor company: Sabre, www.sabre.com Type of client companies targeted by the solution: Travel agencies and independent travel consultants Service delivery model and pricing: Free for agencies to use as part of an agency’s commercial agreement with Sabre. Names of client companies: Internova, 1000 Mile Travel Group. Sabre Red LaunchpadTM is a user-friendly travel booking platform designed to help travel agencies and independent consultants reduce training time and start booking multi-source content quickly. With a streamlined interface and intuitive point-and-click workflows, it makes travel booking easy, even for those with little or no GDS experience. It also allows users to earn commissions on bookings without needing to become GDS experts. Benefits for customers/users: Sabre Red LaunchpadTM accelerates time-to-revenue for travel agencies and independent consultants by simplifying the booking process, reducing training time, and allowing them to earn commissions quickly. It streamlines workflows, integrates multi-source content, and makes travel booking accessible for all skill levels, helping businesses grow faster and more efficiently.

FEATURES Accelerates training: quickly get new travel consultant hires and independent consultants up to speed. Multi-source content integration: book air (ATPCO/EDIFACT, NDC and low-cost carrier options), hotel, and car rentals, all in one platform. Boost commission earnings: earn commissions on bookings without needing deep GDS knowledge. Simplifies terminology: uses clear, everyday terms, rather than complex travel vocabulary. User-friendly interface: streamlined point-and-click processes for booking. Robust technology: allows confident bookings without deep GDS expertise. Simple workflows: seamlessly transfer reservations for complex changes to Sabre Red 360. Google Maps-powered lodging search: find and book the perfect stay with ease. Smart auto-population: automatically fills in traveler details to save time. Sabre Lodging AITM: recommends previously booked and preferred lodging options. 88

| The Guides of Mission 2025

Distribution in Italy: yes, mainly in Italy but also in Europe.

OTHER SOLUTIONS

WEFORGUEST PRO HOTEL CRM Developer/Distributor company: Weforguest, Alice Milia, Marketing Manager, tel. +39 320/7293197, weforguest.com. Type of client companies targeted by the solution: hotel chains, independent hotels, hotel groups, property managers, campsites, resorts, vacation homes. Service delivery model and pricing: SaaS – Data Platform (CRM for Hospitality) Names of client companies: Cosmopolitan Hotels Group, Human Company, Gitav, Gruppo ABC, Desio, Apulia Hotel, Casa Wallace, Villa d’Este. Weforguest is the CRM designed for the hospitality sector, aimed at increasing direct bookings, enhancing guest experiences, and optimizing operational processes. Powered by artificial intelligence, it revolutionizes customer interactions by delivering personalized services that elevate every aspect of hospitality. Thanks to integration with leading hotel management systems, the Weforguest Suite leverages AI to offer advanced functionalities, such as creating customized quotes with a single click, based on realtime data on availability and rates. The platform automatically analyzes and categorizes messages from various channels – such as WhatsApp, email, and web forms – for efficient communication management. The modular structure of the Weforguest CRM allows for tailoring every stage of the guest journey, from sales to data collection via Wi-Fi, from welcoming guests with a digital concierge to post-stay follow-ups with intelligent surveys and online reputation management tools. Every detail is crafted to ensure a unique and memorable experience. Benefits for customers/users: increase the percentage of direct bookings and enhance guest satisfaction with personalized services and innovative tools. The AI-powered Weforguest Suite fully understands your guests, enabling the creation of tailored quotes with just one click, using real-time data to simplify booking management. With CRM data linked to the digital concierge, it revolutionizes guest reception, offering modern and seamless communication and interaction. All the tools within the platform optimize operational efficiency, while advanced review analysis strengthens online reputation, ensuring a unique and memorable experience.

FEATURES AI-powered CRM designed for the hospitality sector. Real-time integration with hotel management systems. One-click personalized quote generation. Automated message categorization from channels like WhatsApp and email. Advanced tools for online reputation management. Digital concierge for enhanced guest interactions. Customizable Wi-Fi data collection. Intelligent post-stay surveys for guest feedback. Modular structure for a tailored guest journey. Tools to boost direct bookings and operational eﬃciency. The Guides of Mission 2025 |

SHORT LIST DEI FINALISTI IMA 2025 (in ordine alfabetico): CATEGORY PARTNER:

LOGO PARTNER:

TRASPORTO AEREO • Miglior Compagnia Aerea per i Viaggiatori d’Affari - Lungo Raggio – Delta Air Lines – Qatar Airways • Miglior Business Class – Delta Air Lines – La Compagnie – Qatar Airways

ALBERGHI TABLE CENTREPIECE PARTNER:

SHARING BOX PARTNER:

• Catena Alberghiera dell’Anno – BWH Hotels Italia & Malta – Gruppo UNA • Miglior Catena Midscale per i Viaggiatori d’Affari – B&B Hotels • Miglior Hotel Business per i Viaggiatori d’Affari – NH Collection Torino Santo Stefano – Starhotels E.ch.o. Milano – B&B Hotels Settimo Torinese • Miglior Luxury Hotel per i Viaggiatori d’Affari – Principi di Piemonte | UNA Esperienze – Tivoli Palazzo Gaddi Firenze

MEETING ED EVENTI SEGUICI SUI NOSTRI SOCIAL @missionline @mission Newsteca #IMA2025 #italianmissionawards

• Migliori Spazi per Meeting ed Eventi – B&B Hotel Alba – Falkensteiner Club Funimation Garden Calabria – nhow Roma (ex NH Collection Vittorio Veneto) – UNA HOTELS Expo Fiera Milano • Miglior Agenzia di Eventi – Gattinoni Events – Kampaay – Uvet Events

SHORT LIST DEI FINALISTI IMA 2025 (in ordine alfabetico): • Event Manager dell’Anno – Annamaria Gigante (Gruppo Exprivia) – Luca Corsi (Vorwerk)

SOCIETÀ DI AUTONOLEGGIO • Miglior Società di Autonoleggio e NCC per i Viaggiatori d’Affari – Hertz Italia – LimoLane – Noleggiare

TRAVEL TECHNOLOGIES • Miglior Offerta di Soluzioni Tecnologiche per la Gestione dei Viaggi d’Affari – BizAway – Cisalpina Tours – Frigerio Viaggi – HRS – Uvet | Amex GBT • Miglior Self Booking Tool – BizTravel Evolution | TNS, società del Gruppo Uvet – Click&Go | Gattinoni Business Travel – FriTravelApp (FTA) | Frigerio Viaggi

SOSTENIBILITÀ E INCLUSIONE • Miglior Iniziativa Corporate dell’Anno nell’Ambito della Sostenibilità – BWH Hotels Italia – Frigerio Viaggi – HRS – Rai Radiotelevisione Italiana (Raffaella Mancini)

TRAVEL MANAGEMENT COMPANY • Miglior Travel Management Company - con Fatturato BT Sopra i 40mln di Euro – Amex GBT – Cisalpina Tours – Gruppo Gattinoni – Frigerio Viaggi • Miglior Call Center/BTC – Gruppo Gattinoni – Uvet GBT • Miglior Servizio di Account Management – Cisalpina Tours – Gruppo Gattinoni – Uvet GBT

TRAVEL MANAGER • Travel Manager dell’Anno – Elisa Ciampa (Intesa Sanpaolo) – Manuel Corsi (Chiesi Farmaceutici) – Francesca Fanti (GVM Care & Research) – Claudia Gallarino (ENIT) – Chiara Mazzucco (Sapi Service) – Cristina Piazzoli (Prysmian) – Giusy Postorino (Mediamarket) – Daniele Presti昀lippo Cirimbolo (Lughese Attrezzature Per L’elettromeccanica) • Miglior Progetto d’Implementazione di Tool/App per i Viaggiatori d’Affari – Donatella Dattilo (Gruppo Ballestra) • Travel Team dell’Anno – Gi Group Holding (Lucia Pietrantoni) – Intesa Sanpaolo (Elisa Ciampa) – Snaitech (Michela Mirmina)

GLOSSARY OF TECHNICAL TERMS

GLOSSARY OF TECHNICAL TERMS API (Application Programming Interface): a set of rules and protocols that allows diﬀerent software applications to communicate with each other, enabling the exchange of data and functionality. Application Service Provider (ASP): a model in which hardware and software are centrally managed by a service provider. The user accesses the service via a web browser. BI (Business Intelligence) tools: solutions that enable strategic decision-making by providing accurate, up-to-date, and meaningful information. CMS ( Content Management System): a software application that helps users create, edit, and publish digital content. CRM: software that helps businesses improve customer service, increase sales, and retain customers. Dashboard: a control panel that facilitates an easier and more immediate visualization of data. Employee ID: a number or code that identiﬁes an employee within a company. End-to-End: an IT solution capable of covering the entire travel-related process, from the pre-trip phase (approval, booking) to expense report compilation and accounting procedures. ERP: acronym for Enterprise Resource Planning. It is an information system that integrates all business processes within a company.

GenAI: short for Generative Artificial Intelligence, which refers to AI capable of generating content like text, images, or videos. GL system (General ledger system): set of software solutions that enable enterprises to manage their accounting operations. Mobile Responsive: a term used for websites that can automatically adjust their layout to mobile devices, such as tablets and smartphones, ensuring optimal viewing. NDC (New Distribution Capability): the new data standard developed by IATA (International Air Transport Association) for exchanging flight content between airlines and travel sellers. Pay Per Use: a system that allows users to pay for a service based on actual usage. Software as a Service (SaaS): a cloud computing service that enables software providers to offer a web-based application to their customers via the Internet. Software License: a contract through which the holder of the economic exploitation rights of software defines the legal framework for its circulation and the limitations on its use and transfer. SSO: acronym for Single Sign-On. It allows a user to perform a single authentication that is valid for multiple software systems or IT resources they are authorized to access. Tooltip: a graphical element of websites and software, it is a small informational box that appears when hovering the mouse over an object without clicking.

Spedizione Posta Target - Magazine

Registrazione Tribunale di Milano n° 624 del 22/09/2000 Direttore Responsabile Omar Fumagalli A cura di Arianna De Nittis Impaginazione Gianluca Ubezzi Stampa Faenza Printing Industries, Faenza (RA) Distribuzione in Italia Faenza Printing Industries, Faenza (RA)

| The Guides of Mission 2025

Tariffa abbonamento annuo: 35,00 euro Bonifico bancario per Banca Popolare di Sondrio, Agenzia n. 13 di Milano c/c 000005445X70 - CIN X ABI 05696 CAB 01612 IBAN IT78X0569601612000005445X70 intestato a Newsteca Srl D.Lgs 196/03 del 30 giugno 2003 (tutela della privacy): titolare del trattamento dei dati personali utilizzati per l’invio della rivista è Newsteca Srl. Gli interessati potranno esercitare i diritti previsti dall’art. 7 del citato D.Lgs. telefonando al n. 02/36599030 Il responsabile del trattamento dei dati raccolti in banche dati ad uso redazionale è il direttore responsabile a cui ci si può rivolgere per i diritti previsti dal D.Lgs 196/03 (tel. 02/36599030).

Direzione, Redazione, Pubblicità, Amministrazione: Via Larga, 6 - 20122 Milano - Tel. 02/36599030 e-mail: redazione@newsteca.it - www.missionline.it Amministratore Unico Marco Persico UFFICIO COMMERCIALE: Tel. 02/36599030 Tiziana Gregori gregori@newsteca.it - Cell. 333/3854276

OCTOBER 14 IN MILAN. There will be a Gala Dinner at Chiostri di San Barnaba.

You can reserve your place at

Donatella Dattilo

Mihai Lucian Dinu

INTESA SANPAOLO SPA Travel & Event Manager

BALLESTRA Travel Manager

UIPATH Expense Reporting Manager & GTP

Jaimie Hartridge

Roberta Iorizzo

Albert James Küng

LIVANOVA PLC Executive assistant CEO and CFO

SCOR Global Travel & Expense manager

SIEMENS AG Head of Global Travel Management

Helder Mendes

Olena Sushchenko

Antonio Villalba Weber

NETJETS Global Travel Program Manager

DRUGS FOR NEGLECTED DISEASES INITIATIVE Senior Travel & Finance Of昀cer

AERTEC SOLUTIONS Business Travel Manager

Paola Mighetto

COORDINATOR

Elisa Ciampa

JURORS

Here the jury of European Mission Awards 2025: we will celebrate the winners on

NEWSTECA Editorial Director

European Mission Awards

C'era una volta... telefono e telex erano i mezzi più usati per comunicare ed organizzare viaggi. Negli anni ‘70 e per qualche decennio fu l'era del fax ed a metà degli anni ’90 iniziò l'era Internet. Nel 2000 con la nascita dei primi siti web la gestione dei viaggi di lavoro cambiò per sempre e pionieristicamante realizzammo il primo travel tool Italiano ad hoc per Omnitel. Da allora, 25 anni fa, non abbiamo mai smesso di innovare e crescere ed ora la gamma dei nostri sistemi può soddisfare tutti i segmenti di mercato.

TravelMatic - Soluzione end-to-end per grandi aziende con decine di migliaia di utenti

TravelPlus - Soluzione full-content per aziende da 100 a poche migliaia di utenti

SimpleCRS - Soluzione ideale per network, consolidatori IATA ed agenzie non-IATA Le funzionalità disponibili consentono di: - prenotare ed acquistare on-line voli, treni, hotel, auto, bus - controllare l'applicazione della travel policy e gestire i flussi approvativi - gestire le note spese e la sicurezza dei viaggiatori - importare ed esportare dati con sistemi aziendali - pubblicare un sofisticato sistema di Business Intelligence Analisys - esportare qualsiasi dato degli ultimi 5 anni per elaborazioni custom

Per informazioni e demo: TRAVELMATIC s.r.l. Corso Francia, 99/7 10138 Torino