Cmt briefings 31st october and 6th november

Our People Survey 2017 Colleague Briefings 31st October & 6th November 2017

Background 2017 Survey built on learning from previous people surveys

Background New elements added to the survey

Values

Background Variant designed for the Depot

Main Survey hard copies for colleagues without regular IT access

Background Response rate based Anonymity retained

Background Survey launched 18th September

Survey closed 13th October

Response Rate Highest ever !

100%

91% 90% 80% 70%

70%

64%

60% 50%

51%

2005

2007

55%

53%

2008

2011

66%

50% 40%

40% 30% 2002

2012

2013

2015

2017

Overall Result 8.7%

As compared with: • 2015 67.5%

14.6% • 2013 66.1%

76.7%

• 2012 66.5%

• 2011 60.7%

Positive Sentiment

Neutral Sentiment

Negative Sentiment

Improvement across all like for like categories 92.6%

83.1%

80.2%

77.1%

E&D

Working for NKDC

Mgmt & Leadership

Job Satisfaction

+9.6

+8.9

+8.1

+6.9

73.0%

68.4%

60.2 %

Communicati ons

Morale

Job & Wellbeing

+11.6

+10.5

+9.6

Key Findings - A positive picture - Anonymity concern - Improvements across the board but Job & Wellbeing relatively low score - Varying perceptions - Job satisfaction elements; most important and most in need of improvement

A Positive Picture(1) Overall Positive Sentiment 100%

62.1%, 172 respondents had an overall positive sentiment greater than the average for the survey

90%

Overall Satisfaction Score

Median positive sentiment 82.4% 80% 70%

73.6%, 204 respondents had an overall positive sentiment equal to or greater than the average for the 2015 survey

60% 50%

13.7%, 38 respondents had an overall positive sentiment of less than 50% 40% 30% 20%

3.2%, less than 10 respondents had an overall positive sentiment of 25% or less

10% 0% 0%

10%

20%

30%

40%

50%

60%

70%

Cumulative Colleague Percentage

80%

90%

100%

A Positive Picture(2) My Morale is Good : Positive Sentiment 2002 to 2017 80%

75% 70% 59%

60%

61%

58% 52%

50%

50%

46% 49%

40%

36%

30% 30% 25%

20%

23%

23%

22% 19% 11%

10%

2002

2005

2007

2011

Positive

2012

Negative

2013

2015

2017

Anonymity Survey is fully anonymous No attempt will be made to identify individuals from the information provided, yet, - Nearly 40% unwilling to state Division and / or Grade banding - Almost 30% unwilling to state Length of Service banding - 24% unwilling to state Gender

Work needed to understand and address this

Job & Wellbeing (1) Remains the lowest scoring category of questions, but, not a straightforward picture 77.9%

Q7. On an average day at work my general wellbeing is good

Q3. My workload is reasonable

72.3%

Q1. Involvement in decisions affecting my work

71.1%

14.5%

13.1%

14.6% 11.0%

17.9%

62.7%

YOUR JOB & WELLBEING OVERALL

7.6%

20.1%

17.2%

Q6. My stress levels are the same or lower than a year ago

56.5%

19.0%

24.5%

Q2. Satisfaction with pay & benefits

55.1%

20.1%

24.8%

Q4. My work does not cause me undue stress

54.6%

22.5%

51.9%

Q5. I don't worry about work outside working hours

4 biggest negative responses in the survey

0%

positive

20%

neutral

negative

13.2%

40%

60%

22.9% 34.9% 80%

100%

Job & Wellbeing (2) Satisfaction with Pay & Benefits: Sentiment 2002 to 2017 60% 55%

50%

49%

51%

52% 45% 40%

40% 40% 36%

30%

41% 36%

36%

28%

32% 28%

25%

20%

22%

10%

2002

2005

2007

2011

Positive

2012

Negative

2013

2015

2017

Job & Wellbeing (3) Workload & Stress 56.5%

Q6. My stress levels are the same or lower than a year ago

54.6%

Q4. My work does not cause me undue stress

51.9%

Q5. I don't worry about work outside working hours

positive

neutral

negative

0%

20%

19.0%

24.5%

22.5%

22.9%

13.2%

40%

60%

34.9% 80%

100%

-

New way in which these questions asked in 2017 Survey

-

Negative response has reduced by between 15% and 20% for each question as compared with previous surveys, however,

-

Remains an issue with 1/5 to 1/3 of colleagues with significant concerns

-

Needs to be incorporated within Action Plan

Perceptions 75% rate their own morale as good, 64% that colleague morale is good 94% agree they reflect the Council’s values, 79% that the Council reflects its values Significant variance in response to some questions by division, grade or length of service

Again work needed to understand and address potential areas of concern

Job Satisfaction Elements

NEED of IMPROVEMENT

HIGH

LOW

RIGHT TOOLS & RESOURCES TO DO JOB 32, 104

TOTAL REWARD PACKAGE 64, 105

OPPORTUNITY for PROMOTION / DEVELOPMENT 23, 79 GOOD PHYSICAL WORKING ENVIRONMENT 18, 61 ENCOURAGEMENT & SUPPORT TO LOOK AT OWN L&D 14,47 RECEIVING TRAINING TO DO YOUR JOB WELL 25, 44

HAVING A SAY IN WHAT YOU DO 37, 44

None identified as high importance and high need for improvement

None identified as high importance and medium need for improvement

AGILE WORKING 22,39 FLEXIBLE WORKING HOURS 76, 35

WORKING FOR A SUCCESSFUL ORGANISATION 33,5

LOW

MAKING A DIFFERENCE TO THE LOCAL COMMUNITY 70,21 WORK THAT MAKES GOOD USE OF YOUR SKILLS & ABILITIES 59,20 CONVENIENT LOCATION 51,12

IMPORTANCE

FRIENDLY WORKING ENVIRONMENT 124, 14 INTERESTING ENJOYABLE WORK 145,15

HIGH

Discussion

and the winners are‌

Next Steps More detailed briefings SMT, Managers’ Forum, DMTs, Team Meetings (November) Action Plan Development (November) Investors in People Review (January 2018) Implement Action Plan (January 2018 onwards) You said…we did Progress Updates (from April 2018)