TWO LITTLE BUDS

Why Hamilton?

Karen Underwood Kramer, owner of Richards Pizza, and Steve Schott, Director of Operations: That's easy! Hamiltonians support the local businesses and embrace “shop local.” For 68 years we have been proud to be a part of Hamilton's business community and get to know our customers!

Dave Lippert, president at Hamilton Caster: This started as a family business. It's been four generations. My great grandfather lived here in Hamilton. The first location was on Hanover Street, then we've been here at Dixie Highway since 1920.

Nora Mollmann, owner of Lambikin’s Hideaway: I took over the existing business in Hamilton about three years in. It’s been mine for 12 years now.

Mindy Staton, owner of Two Little Buds: I adore Main Street and the people of Hamilton!

Ness Cannon, owner of True West Coffee: We chose Hamilton because we love the city, we see the potential of Hamilton. Many of the people who live here have been here for generations, and we knew that they would support local businesses. And they truly have.

What’s your secret to staying in business so long?

Karen and Steve: Our family recipes were developed using the highest quality ingredients along with the best procedures to make the recipes. We never looked for cheaper ingredients or shortcuts in our procedures. We realized we would have to have the best team in the industry to execute our procedures. We work very hard to make sure our teams receive the treatment and respect they deserve. Our goal is to be the best place to work in the industry. The current environment is very hard on the industry and we stay committed to having the best ingredients and the best team members.

Dave: I would have to say there are four things: First, the right people all along the way. Second, our product—so many older companies have gone obsolete, maybe it’s a stroke of luck, but casters and wheels are still being used today. Third, skill—our family keeps running the business with leadership and training. Fourth, luck—we learn to hand stuff off well and create our own luck in the next generation.

Nora: Top merchandise and quality service. We're willing to help anyone with a knitting or crocheting problem. Mindy: Treating customers like family and loving what I do.

Ness: The fact that the city cares so much about shopping local is the only way we have stayed in business. They care about the families that live here, and they choose to shop at places who have invested in the city like they have.

What advice would you give to a business just starting out?

Karen and Steve: You only get to make ONE first impression. Open soft and make sure every customer