Internal News & Updates

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ONLINE UPDATES

neweratech.com Anywhere

Visitors around the globe can now use neweratech.com to automatically connect them to the regional New Era site that supports them. Overall, the site will look very similar. There are new pages and functionality for the blog and resources pages. Over the next few weeks, content changes will be made to further reflect acquisitions’ solutions. Easy to share and easy to remember, use neweratech.com wherever you are.

EVENT RECAPS

Hosting Education Clients in Auckland

In March, New Era hosted schools from throughout the country to explore the journey of several clients in Auckland. The secondary schools involved shared the processes they have gone through to actualize the digital plans they had made—for better or worse.

“Heads Up” Tour Recap with Ministry of Education

In March, New Era - NZ hosted schools from throughout the country to explore the journey of several clients in Auckland. The secondary schools involved shared the processes they have gone through to actualize the digital plans they had made—for better or worse.

Project Highlight —

Contact Center Solution for The West Virginia Housing Development Fund (WVHDF)

SUCCESS STORY

The Team

• Josh Stepp • Mark Burcham • Brandy Totten • Chris Scimone

Project at a Glance

Cisco Cloud Solutions deployed in tight timeframe to assist State Relief Effort supporting those in need.

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Email MARKETING to be featured in the next newsletter.

The West Virginia Housing Development Fund (WVHDF) aims to increase the residential housing supply for low-income families to provide financing to public and private sponsors of such housing.

COVID-19 affected both renters and landlords across West Virginia. As a result, Governor Jim Justice announced the Mountaineer Rental Assistance Program (MRAP), administered by the WVHDF. This program offers direct financial assistance to renters who experienced financial hardship because of the pandemic. As a result, WVHDF had to quickly put together a new Contact Center that could act as a central point for MRAP questions and quickly get funds to those in need.

WVHDF needed a flexible solution that adapted to uncertainties of their employee’s work locations due to the evolving pandemic. New Era Technology recommended the deployment of Cisco Webex Contact Center, coupled with Cisco Webex Calling. This cloud-based solution was the perfect fit to cut the deployment time and provide the services needed.

Coupled with New Era Technology’s Service Provider partnership with leading ISPs, New Era offered a fully public cloudbased solution for unmatched scalability and speed to market. Challenges included a tight timeline, daily changes and restraints on equipment, and pandemic lockdown restrictions. Moving to a cloud solution offered WVHDF flexibility and would limit the need for infrastructure. Additionally, utilizing Cisco, New Era conducted daily calls sharing content, configurations, and training plans remotely.

New Era built out a Calling Solution via Webex Calling Service, providing dial tone in hours. This solution offered quick access to test and route calls to any endpoint needed. For Contact Center Logic, New Era’s Webex Contact Center Flow Scripting got the right calls to the right team. New Era used Cisco Webex for the MRAP team and set up training and testing sessions with the customer. Recordings will be utilized to train new staff as the program expands.

Deploying a cloud solution eliminated the need to build out the infrastructure, cutting the deployment time to 11 days instead of months.”

— Mike Murphy, Chief Technology Officer, WVHDF