N-Trust Care Booklet

You couldn’t be in safer hands Your welcome brochure to our Personal Care Services

Telephone 01902 907907 Visit www.n-trust.co.uk 24 hour on call 07793 240 612

Behind every successful service there is a person centred approach Your welcome brochure to our Personal Care Services Live-in care Domiciliary care Condition led care Clinical care Palliative care Respite care Emergency care Support for younger people

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The grass is always greenest where you water it In order to succeed and flourish in anything; you need powerful allies that work toward a common goal. Therefore, it’s in our best interests to put your needs AND those of a loved one at the centre of everything we do.

The New N-Trust Customer Charter is designed with your needs in mind.

Even the most supportive and affluent of families rarely have the capabilities to facilitate the type of comfort and wellbeing they so desperately desire for their loved ones.

Your network of friends, family, contacts and colleagues may all have ambition for your future and endeavour to inspire you to achieve as much independence as possible, but be unaware or at a loss of how exactly to achieve this future for you.

You may wish to be the author of your own care provision and take back vital elements of control and design of your daily living, activities and priorities as you determine them to be.

Complexities may have developed which demand a specialist approach from an extended team, sitting out of scope of the personal support loved ones already provide.

At N-Trust we put your needs at the centre of everything we do and together we then advance.

There’s nothing more rewarding than a partnership you can rely upon Recognising what’s important to YOU Person Centred Care Dignity & Respect Safeguarding from abuse Fit and proper staff Professional Governance Promoting individual wellbeing

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A charter fit for any journey and all conditions The N-Trust Customer Charter was born of necessity, honed by demand and designed by improved application upon review.

Our charter is YOUR key to customer satisfaction.

CORE VALUES All balanced partnerships rely on an agreed value system in order to build trust and respect. Ours are both transparent and fundamental.

Actions hold far more value than any fine words and therefore our approach is determined and characterised by the following values which we demand be reflected within the approach and behaviours of ALL our staff and representatives.

How we achieve this Respect for the dignity and worth of every human being We affirm the dignity, potential and contribution of service users, customers, partners and staff by:

Providing the opportunities for individuals to work for & shape their development

Treating all human beings with empathy and fairness

Delegating authority, mentoring staff & encouraging risk taking & creativity

Soliciting diverse opinions in decision making processes

Promoting and embracing diversity

Supporting and stimulating freedom of expression

Integrity We act consistently with the N-Trust Care Services mission, we are honest and transparent in what we do and say, and accept responsibility for our collective and individual actions.

Use good judgement in protecting N-Trust Care Services good name; Ensure transparent stewardship of N-Trust Care Services financial resources Communicate in a timely fashion clear standards and procedures for all processes; and Deal fairly, truthfully and constructively in all transactions with all service users, staff, clients and partners.

Commitment to service We work together effectively to serve the needs of the service user and improve outcomes Promoting teamwork across boundaries Seeking participation at every level we work; and Developing strategic partnerships and alliances

Excellence We constantly challenge ourselves to the highest level of learning and performance in order to achieve greater impact by: Learning from others and ourselves Being responsible for the most effective applications of our resources; and Promoting innovation

Your key benefits at a glance

It’s tough to let go of treasured memories and accept the inevitability of change Support, no matter how dark the day may become Promoting individual wellbeing Preventing needs for Care & support Providing information & advice Providing companionship

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Our most treasured heirlooms are our memories At N-Trust we firmly believe that you can cope with anything when you have the right people by your side, who all adopt a principled approach to your care or support plan and work in partnership toward integrated and targeted outcomes.

The four pillars which underpin this ethos are our core company Aims and Objectives:

Night always seems darkest before the dawn However, Choice and Control remain in your hands with palliative care, over how the dawn breaks Physical Care needs Psychological needs Emotional needs Spiritual/Existential beliefs Dignity & Respect Co-ordinated Care

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Why Palliative Care As in many other developed countries, the UK population is rapidly ageing. This has implications for the provision of Health and Social Care, as older age and life-limiting, chronic conditions are closely linked, there is a growing need for palliative care.

One of the key values of palliative care is to enable people to choose where to be cared for at the end of life.

What to expect People who are approaching the end of their life are entitled to high-quality care, wherever they’re being cared for.

Good end of life care is tailored to the person who needs it. You and the people close to you should be at the centre of decisions about your care.

It helps if your wishes are written down as a personalised care plan and, if you agree, that this can be shared with the people involved in your care now and in the future. It’s important that this care plan is reviewed regularly so that it stays up to date as your situation and wishes change.

The staff caring for you should show respect for you and behave kindly. Your comfort and dignity are important. That means, for example, that in your last days of life you can decide whether you feel like eating and drinking even if your need for food and fluid is already being met another way, such as through a feeding tube or a drip.

Five priorities for care Experts have agreed that there are five important priorities for the care and support that you and your carers can expect to receive in the last few days and hours of life.

1. You should be seen by a doctor regularly and if they believe you will die very soon, they must explain this to you and the people close to you.

2. The staff involved in your care should talk sensitively and honestly to you and the people close to you.

3. You and the people close to you should be involved in decisions about how you are treated and cared for, if this is what you want.

4. The needs of your family and other people close to you should be met as far as possible.

5. An individual plan of care should be agreed with you and delivered with compassion.

GET in touch

For more information please contact a member of our team on (01902) 907907 who will be happy to advise or invite you in for a consultation meeting. Should you have an immediate need and prefer for us to visit you at home for a more intimate conversation, we remain flexible and sensitive to your needs and will look to accommodate any reasonable request.

For further insight to the full range of services which N-Trust provide, please visit us at www.n-trust.co.uk We are C.Q.C registered and our details can be found at: www.cqc.org.uk/provider/1-2989379576

24 hour Emergency On-Call - 07793 240 612

Find us at Address: N-Trust Care Services LTD Suites 16-19, Office 28 28 Cleveland Street Wolverhampton WV1 3HT

Contact us at Office: (01902) 907907 (0121) 270 4112 Fax: (01902) 907181 24 hr service: 07793 240 612 Email: midlandshub@n-trust.co.uk

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OUR TEAM John Coyne

Ashley Ratcliff

Monique Bahia

Christy Linehan

Ashley Hall

Jennifer Handy

Responsible individual

Simran Phokela

Trainee Recruitment Consultant

Client Services Manager

Registered Manager

Resource-Trainer

Administration Support

Marketing Consultant

Find us on

midlandshub@n-trust.co.uk 01902 907907 | 0121 270 4112 N-Trust Care Services LTD, Suites 16-19, Office 28, 28 Cleveland Street, Wolverhampton, WV1 3HT. All images in this book were provided by Freepik.