2025
ANNUAL REPORT
TABLE OF CONTENTS
03
Mission & Values
10
Forensic Services
04
Leadership Message
11
Outpatient Services
06
Demographics
13
Statement of Financial Position
07
Phone, Text, and Chat-Based Services
15
Corporate Profile
08
Residential Services
17
Netcare Foundation
09
Community-Based Programs
MISSION We help people in need of behavioral healthcare and emotional support by providing comprehensive, evidence-based services needed to attain recovery and maintain wellbeing. We also help the courts and community agencies by providing professional evaluations and assessments for those that need them.
OUR VALUES Caring We contribute to the welfare of those whom we serve. Excellence We go beyond what is expected. Accountability We are responsible to our clients, to our funders, to other stakeholders, and to the general public. Respect We treat everyone with dignity about who they are or the circumstances of our involvement with them.
Netcare Annual Report 2025
Collaboration We work with other interested parties and stakeholders to contribute to the betterment of behavioral health systems and programs in the community. Trauma Sensitive We understand, anticipate, and respond to the needs of those who have experienced trauma, by providing a comforting and safe treatment environment, promoting self empowerment of the client. Cultural Awareness and Relevancy We understand and address the role of race and implicit biases, how these can affect client and staff behaviors, attitudes, and responses, and how these can impact staff interactions with clients and with each other.
03
MESSAGE FROM LEADERSHIP As I reflect on 2025, I am filled with gratitude for our staff, partners, supporters, and community members who make Netcare’s work possible. This year brought growth, innovation, challenges, and opportunities but through it all, our mission remained unchanged: to provide compassionate, life-saving behavioral health services for those who need them most. Over the past year, Netcare has continued to expand access to care across our community. We strengthened our outpatient services, increased support through the 988 Suicide & Crisis Lifeline's text and chat platforms, and maintained our Community Mobile Team's response capacity, ensuring that help is available whenever and wherever a crisis occurs. These services have become critical lifelines for individuals and families facing some of the most difficult moments of their lives. One of our proudest accomplishments this year was achieving accreditation through the International Council for Helplines. This recognition reflects the dedication of our staff and our commitment to providing high-quality, responsive crisis services that meet internationally recognized standards. We also remained committed to collaboration. We know that no single organization can meet every need in our community. Real impact happens when organizations work together, share resources, solve problems collectively, and put people before programs. We are proud to continue our partnerships with the Community Shelter Board, Vibrant Emotional Health, the Human Service Chamber of Franklin County, and the Ohio Council of Behavioral Health & Family Services Providers – to name just some. A connected agency that partners as a team player most often accomplishes far more than one operating in isolation.
Netcare Annual Report 2025
04
Like many nonprofit organizations, we faced financial pressures and workforce challenges throughout the year, and those will assuredly continue into 2026. While we were unable to provide the significant salary increases our staff deserve, we were able to offer modest compensation increases, retain approximately 78% of our workforce, maintain all existing programs, and avoid layoffs. At a time when some neighboring organizations were forced to reduce services or eliminate positions, we remained stable and continued delivering care to those who depend on us. That stability does not mean the road ahead is without challenges. Behavioral health organizations across the country continue to face uncertainty, and we remain vigilant in our stewardship of resources and planning for the future. Yet our resolve remains strong because we are constantly reminded of why this work matters. The most meaningful measure of our success is not found in reports, statistics, or financial statements. It is found in the words we hear from the people we serve: "Thank you for saving my life." "Thank you for being there when I had nowhere else to turn." "Without Netcare, I would have been homeless, in jail, or worse. You gave me the support I needed to rebuild my life." "Whenever I reached out, someone was there. Thank you for never giving up on me." Those words remind us that behind every call, text, appointment, and crisis response is a human being who deserves hope, support, and a chance to heal. That is why we do this work. And we will continue to do this work for as long as our community needs us and the resources exist to answer that call. Thank you for your partnership, your trust, and your commitment to building a healthier, more connected community.
Brian Stroh, M.D. Netcare CEO and Medical Director
Netcare Annual Report 2025
05
OUR IMPACT Demographics The following demographics include CSU, Miles House, Forensics, Developmental Disability Services, and Probate PreScreening. The data reflects the information voluntarily shared by individuals we serve. In recognition of their privacy and vulnerability, especially during times of crisis, we do not require clients to disclose personal details when accessing programs.
<18 19-24 25-34
Age
35-44 45-54 55-64 65+ 0
200
400
600
800
1,000
Individuals served This chart represents age demographics of individuals served through direct services and does not include call, text, or chat encounters.
8/10
48% identify as male 42% identify as female 5% identify as cisgender 3% transgender 1% non-binary 1% other
connect with services through selfreferral or with support of a family member or friend.
Asian
Native American/American Indian
1%
Race
Biracial
1% Other/Unknown
1% Black/African/African-American
3% White/Caucasian
45%
46%
Multiracial
3%
Netcare Annual Report 2025
06
PHONE, TEXT, AND CHATBASED SERVICES
In the event of a crisis, you can call, text, or chat with one of our licensed clinicians. We’re here to help.
Emergency Response Service is the dedicated Netcare team that answers the 24/7 Crisis Phone Line (614-276-CARE), and 988 Suicide & Crisis Lifeline for anyone in need of assistance or in a mental health or substance use crisis. Netcare also partners with the Community Shelter Board to provide information to those in Franklin County who need emergency shelter information and housing options.
Netcare Annual Report 2025
2025
2024
2023
614-276-CARE Calls Handled
64,073
81,964
72,903
Homeless Hotline
84,692
80,880
89,997
988 Calls
11,029
8,250
4,806
Crisis Chats
77,651
52,345
22,445
Total Phone, Text, ChatBased Services
237,445
223,439
190,151
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RESIDENTIAL SERVICES Netcare’s residential services offer short-term, supportive living options for adults in mental health crisis. These programs provide a safe, structured environment for individuals needing extra time to stabilize during or after a crisis. With 24/7 care, staff help residents manage severe symptoms, address housing or support gaps, and connect to long-term resources, empowering each person to regain stability and live safely and independently.
Crisis Stabilization Unit (CSU) An alternative to psychiatric hospitalization. Patients stay for up to 7 days and are linked to ongoing care at discharge. 319 individuals were treated in the CSU in 2025. TAKE A VIDEO TOUR
Miles House Dedicated to those being discharged from inpatient psychiatric care or the Netcare CSU. Patients stay up to 16 days. 182 individuals stayed at the Miles House in 2025. TAKE A VIDEO TOUR
Netcare Annual Report 2025
08
COMMUNITY-BASED PROGRAMS
We work in the community to ensure the safety of all adult individuals in Franklin County.
Community Mobile Team Pilot program launched in February of 2023. Team made up of licensed mental health clinician and a peer support specialist assisting individuals in the community experiencing a mental health or substance abuse crisis. Provides on-the-scene response to those affected by traumatic situations, allowing first responders to complete their work. This team assisted 1,146 individuals in 2025.
ROW ONE Program Mobile intervention service that transports publicly intoxicated persons off the streets to a place of safety and shelter. Local treatment and educational resources are shared. 9,376 individuals were transported in 2025.
Probate Pre-Screening Responds to contacts made by friends, family, and clinicians when there is a concern about someone’s safety. In 2025, the prescreeners completed 1,354 probate investigations for Franklin County.
Developmental Disabilities Services Works with individuals to both prevent crisis episodes and help them through, should one occur. 1,649 consultations were conducted in 2025.
Netcare Annual Report 2025
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FORENSIC SERVICES
Partnering with the local courts and offering expert forensic evaluations on matters of mental illness.
Forensic Center Funded primarily by the Ohio Department of Mental Health and Addiction Services (OhioMHAS). 1 of 10 OhioMHAS-certified centers across the state of Ohio. Renders legal opinions regarding court defendants. Forensic evaluators completed 712 forensic evaluations in 2025.
Family Psychological Services Psychologists provide diagnostic assessment at the request of either Franklin County Children Services or Franklin County Juvenile Court. In 2025, 76 comprehensive diagnostic evaluations were completed.
Netcare Annual Report 2025
10
OUTPATIENT SERVICES
Netcare treats those experiencing mental health and/or substance use disorders via our experienced team of licensed providers.
In 2022, we became a Certified Community-Behavioral Health Clinic (CCBHC) - a specially-designated clinic that provides a comprehensive range of mental health and substance use services. In March 2023 we saw our first patient in the new outpatient clinic, and we served 634 patients in 2025. Netcare's outpatient services are committed to providing accessible mental health care to all, regardless of ability to pay. In addition to accepting Medicaid and Medicare, we use the Franklin County ADAMH Sliding Fee Schedule for those without insurance.
Netcare Annual Report 2025
Our comprehensive outpatient services include counseling, medication management, and case management to support patients on their journey to better mental health and well-being.
Assessments Provides non-urgent substance use and mental health assessments. Referrals are made to local providers. 957 assessments were completed in 2025.
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INDIVIDUALS SERVED ACROSS PROGRAMS Over 16,000 individuals received face-to-face services across our programs in 2025. ROW One provided the most direct impact, transporting more than 9,000 individuals to a place of safety and shelter. *
957 182 Miles
Assm
1146
9376
634
CMT
ROW One 9,376 Probate 1,354 Developmental Disability Services 1,649 Forensic Services 788 Assessments 957 Crisis Stabilization Unit 319 Miles House 182 Community Mobile Team 1,146 Outpatient 634
OP 1649
ROW
DD 1354
319
CSU 788
Probate
Forensic
THREE-YEAR SERVICE REACH BY PROGRAM This chart shows the number of individuals served across 9 programs from 2023 through 2025. The data highlights changes in service reach over time. *
*Data excludes 614-276-CARE, Homeless Hotline, and 988 crisis hotline call, text, and chat volumes.
Netcare Annual Report 2025
2025
2024
2023
ROW One
9,376
11,226
12,721
Probate
1,354
1,490
1,338
Developmental Disabilities Services
1,649
1,751
1,489
Forensic Services
788
810
832
Assessments
957
388
390
Crisis Stabilization Unit
319
316
357
Miles House Residential
182
171
175
Community Mobile Team
1,146
685
574
Outpatient
634
463
162
12
STATEMENT OF FINANCIAL POSITION REVENUE
2024
2025
ADAMH Franklin County Levy Funds
$4,684,351
$5,733,757
State of Ohio*
$6,182,499
$5,893,700
Medicaid & Medicare
$940,537
$1,064,573
Federal Government
$7,004,354
$8,405,604
Community Shelter Board
$690,548
$704,337
Court & Forensic Fee for Service
$533,035
$465,160
Foundation/Individual Contributions
$95,065
$162,394
Other
$186,983
$60,859
N/A
$1,667,720
$20,317,372
$24,158,104
2024
2025
- Phone, Text, & Chat-Based Services
$7,967,078
$9,981,593
- Forensic and Family Psychology
$1,805,524
$1,698,045
- Residential Services
$3,702,509
$3,918,808
- Outpatient Services
$1,589,358
$1,693,711
- Community-Based Services
$2,287,921
$2,218,999
Supporting Services
$2,871,772
$2,990,365
Total Expenses
$20,224,162
$22,501,521
NET ASSETS
2024
2025
$43,068
$28,869
Net assets - beginning of year
$4,647,844
$4,741,054
Net assets - end of year
$4,741,054
$6,397,637
Change in net assets
$93,210
$1,656,583
COVID Relief/ERC Funds Total Revenue *Includes State funding passed through Franklin County ADAMH
EXPENSES Program Services:
Temporarily restricted net assets
Netcare Annual Report 2025
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2025 FINANCIAL OVERVIEW COVID/ERC 7% Forensic 3% CSB 3%
ADAMH 23%
REVENUE
Federal 34% State 24%
Franklin Co. ADAMH Levy Funds
$5,733,757
State of Ohio
$5,893,700
Medicaid & Medicare
$1,064,573
Federal Government
$8,405,604
Community Shelter Board (CSB)
$704,337
Court & Forensic Fees for Service
$465,160
Foundation/Individual Contributions
$162,394
Other
$60,859
COVID Relief/ERC Funds
$1,667,720
Total Revenue
$24,158,104
Medicaid/Medicare 4%
Supporting services 13%
CommunityBased services 10%
EXPENSES
Outpatient services 8%
Crisis & Residential services 17%
Forensic & Family services 8%
Netcare Annual Report 2025
Phone, Text, ChatBased services Program Services: 44%
- Phone, Text, Chat-Based Services
$9,981,593
- Forensic & Family Psychology
$1,698,045
- Crisis & Residential Services
$3,918,808
- Outpatient Services
$1,693,711
- Community-Based Services
$2,218,999
Supporting Services
$2,990,365
Total Expenses
$22,501,521
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CORPORATE PROFILE
2025 CORPORATE BOARD OF DIRECTORS Kitty Wilcox Soldano, Ph.D., Chair Shirley Rogers-Reece, 1st Vice Chair | SR & Associates, LLC Jim Dertinger, 2nd Vice Chair | Cardinal Health Candy Carr Sid Geller | Sid Geller & Associates LLC Bill Hall Matthew Herchik | WCMH-TV, NBC4 Rebecca Roderer Price | Liberty Mutual Jean Reynolds Kari H. Sanders | Huntington Bank Jenny Schoning Lee Shackelford, M.D. | Psychiatrist
2025 NETCARE SENIOR STAFF Brian Stroh, M.D., CEO & Medical Director Lynsey Blascak, Director, QI Compliance and HIMS Brandon Boyd, Director of Information Technology Tracy Durham, CSM, STS, CSA, Director of Environmental, Health & Safety Sarah Elliot LISW-S, LICDC, Director of Outpatient Services Nathan Kortokrax, Director of Human Resources Jessica Lilly, Director of Development and Public Relations Magen Molnar, Director of Nursing Shannon L. Porter, Psy.D., ABPP, Director of Forensic Services Erin Steele, CPA, Chief Financial Officer Myles Stickle, Director, Crisis Residential Services Heather Stumpf, MSW, LISW-S, Director, Community Based-Services Carrie Wirick, LPCC-S,LICDC, Director of Crisis Hotlines
Netcare Annual Report 2025
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GIVING MATTERS OUR 2025 DONORS Anonymous Donor Kent Bermingham II Brandon Boyd Lloyd Brewton Ginger Butcher David Chapin Jeannette Dagam Jim Dertinger Ray Duncan Patricia E Enciso Sarah Elliot Maegan Evert Marlene Eymann Tonya Fulwider Elise Geig Sid Geller Bill & Robin Hall Bryan Heft Matthew Herchik Pablo Hernandez William Hughes
Suzanne Hunnicutt Nathan Kortokrax Rick & Donna Larkin Kimberly Laughlin Brian Lee Ben & Jessica Lilly Lauren Lipaj Cox LeeAnne Mattes Jennifer McConnaughey Phil McCorkle Stephanie Mizer Keeten Needum Kathy Olson Mike Oskin Jose Otero Sylvester Quainton Lisa Reisz Mary Jean Reynolds Samantha Rice Shirley Rogers-Reece
Kevin Ronnebaum John Rush Kari Sanders Jennifer Schoning Jocelyn Scott Lee Shackelford Shelli Sloan Matthew Smith Jim & Kitty Soldano Steve Starr Erin Steele Jonathan Stewart Tom & Karen Stroh Gerald Stroh Brian Stroh Julie Teater Stephen Theobald Julia Wade Jennifer Whipple Carrie Wirick
OUR 2025 CORPORATE PARTNERS Abbott AEP Foundation Aladdin's Grandview Bread Financial Cardinal Health Charities Aid Foundation (CAF) Daffodil Charitable Golden Corral Charitable Fund Grange Insurance Huntington Bank
Netcare Annual Report 2025
JPMorgan Chase Foundation Marker, Inc. Meijer, Inc. Mental Health America of Ohio Meta Mount Carmel Behavioral Health OSU Harding The Columbus Foundation The Kroger Co. Wells Fargo Bank
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THE NETCARE FOUNDATION The Netcare Foundation is a non-profit 501(c)(3) fundraising organization which raises funds to support programs, staff and clients of Netcare Access. In addition to raising funds through individual donations and grants, the Foundation hosts fundraising activities throughout the year. In 2025, with donated funds, the Foundation funded the following: Winter weather clothing for at-risk clients Art supplies Catered holiday meals for clients to enjoy Safety improvements to our facilities Staff scholarship and recognition opportunities In September 2025, the Netcare Foundation was integrated into Netcare Corporation to streamline operations and enhance organizational efficiency. Netcare Corporation will continue the Foundation's marketing and fundraising efforts in support of our programs, staff, and clients.
2025 FOUNDATION BOARD OF DIRECTORS Samantha Rice, Chair | Wells Fargo Tina Colter, Vice Chair Kathy Olson, 2nd Vice Chair | Attorney at Law Katie Cape | Mount Carmel Behavioral Health Karen Core | Leora Elise Geig | Capitol Edge Consulting, LLC Melinda Lovern | Kyndryl Jennifer McConnaughey | ERC Pathlight Phil McCorkle | MAPSYS Erica Schucht | Columbus Springs Hospital Shelli Sloan | AEP Sylvester Quainton | International Transmission Company
Netcare Annual Report 2025
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199 SOUTH CENTRAL AVENUE COLUMBUS, OHIO 43223 24/7 Crisis Line
Administrative Line
614-276-CARE (2273)
614-274-9500
Homeless Hotline
Website
614-274-7000
netcareaccess.org