Oria Collection

RANGE

ORIA

About Oria Range Combining a variety of colors, classic diamond patterns, stylish design and exquisite craftsmanship, the Oria range of products bring limitless possibilities for your bathroom space with their unique design concepts and artistic features.

Stunning Colours Aesthetics The Oria range emphasizes fashionable aesthetics and material selection to create an elegant and modern bathroom space. We select high-quality materials to infuse the products with a sense of luxury and texture. The exterior design is trendy yet minimalistic, with a focus on detail, showcasing the designer’s pursuit of quality and understanding the trends.

Brushed Nickel / BN

Graphite / GR

Matte Black / MB

Brushed Gold / BG

Brushed Bronze / BZ

Minimalist Exterior Design The Oria range offers a wide selection of vibrant colours to create a dynamic and personalized bathroom space for users. These colours are inspired by the fascinating textures found in nature, such as chrome, gunmetal and brushed gold. By combining colours with patterns, we have created a unique and vibrant product.

Outstanding Craftsmanship Oria bathroom products are meticulously crafted and produced as works of art by our designers.

Our craftsmen employ exquisite craftsmanship and meticulous handwork, including mirror-like polishing and meticulous exterior coloring. They bring out finer and more elegant details in the classic diamond cross pattern, creating a sense of style and a touch of glamour.

ORIA RANGE

MIXER TAPS

NR331801BN

NR331801GR Graphite

Oria Basin Mixer Brushed Nickel Wels Rating: 5 Star, 5L/Min Wels REG No. T41558 Colours Available: NR331801MB Matte Black

106.3 25°

NR331801BG Brushed Gold

77.1

157.6

35°

NR331801BZ Brushed Bronze

∅55 124.5

NR331801aBN

NR331801aGR Graphite

Oria Tall Basin Mixer Brushed Nickel Wels Rating: 5 Star, 5L/Min Wels REG No. T41559 Colours Available: NR331801aMB Matte Black

106.3 25°

NR331801aBG Brushed Gold

207.1

287.6

35°

NR331801aBZ Brushed Bronze

∅55

154.5

ORIA

MIXER TAPS

01

NR331807aBN

NR331807aGR Graphite

Oria Wall Basin/Bath Mixer Brushed Nickel Wels Rating: 5 Star, 6L/Min Wels REG No. T41560 Colours Available: NR331807aMB Matte Black

49.4 70

200 120

NR331807aBG Brushed Gold

35

111.9

NR331807aBZ Brushed Bronze

25 °

185.5 197.5

51

NR331809BN

NR331809GR Graphite

Oria Shower Mixer Brushed Nickel Wels Rating: N/A Colours Available:

NR331809MB Matte Black

141.1 112.6 50REF

∅8

0

NR331809BG Brushed Gold

25°

NR331809BZ Brushed Bronze

03

ORIA

MIXER TAPS

NR331809aBN

NR331809aGR Graphite

Oria Shower Mixer With Divertor Brushed Nickel Wels Rating: N/A Colours Available: NR331809aMB Matte Black

157.1 128.6

NR331809aBG Brushed Gold 105.3

∅4 1.

8

68

0 ∅13

66.25

25°

NR331809aBZ Brushed Bronze

NR331808BN

NR331808GR Graphite

Oria Pull Out Sink Mixer With Vegie Spray Function Brushed Nickel Wels Rating: 6 Star, 4.5L/Min Wels REG No. T41353 Colours Available: NR331808MB Matte Black

NR331808BG Brushed Gold

25°

93

246.1

105.3

452.5

11°

∅55 84.9

NR331808BZ Brushed Bronze

220.1

ORIA

MIXER TAPS

04

ORIA RANGE

BATHROOM ACCESSORIES

NR3380aBN

NR3380aGR Graphite

Oria Towel Ring Brushed Nickel Colours Available:

70

NR3380aMB Matte Black

NR3380aBG Brushed Gold

∅3 202.5

5

0 ∅19 NR3380aBZ Brushed Bronze

05

ORIA

BATHROOM ACCESSORIES

NR3382BN

NR3382GR Graphite

Oria Robe Hook Brushed Nickel Colours Available:

NR3382MB Matte Black

55

53.2

∅10 NR3382BG Brushed Gold

∅35

NR3382BZ Brushed Bronze

NR3386BN

NR3386GR Graphite

Oria Toilet Roll Holder Brushed Nickel Colours Available:

NR3386MB Matte Black 60

101.5

∅35

24

NR3386BG Brushed Gold

∅8

80

150

NR3386BZ Brushed Bronze

ORIA

BATHROOM ACCESSORIES

06

NR3324BN

NR3324GR Graphite

Oria Single Towel Rail 600mm Brushed Nickel Colours Available:

65

NR3324MB Matte Black

565

∅3 5 600

NR3324BG Brushed Gold

NR3324BZ Brushed Bronze

NR3324dBN

NR3324dGR Graphite

Oria Double Towel Rail 600mm Brushed Nickel Colours Available:

NR3324dMB Matte Black

113 51

565

∅3 5

NR3324dBG Brushed Gold

600

NR3324dBZ Brushed Bronze

07

ORIA

BATHROOM ACCESSORIES

NR3381BN

NR3381GR Graphite

Oria Soap Dish Holder Brushed Nickel Colours Available:

105 90

NR3381MB Matte Black

NR3381BG Brushed Gold

∅ 35 150 NR3381BZ Brushed Bronze

NR3387aBN

NR3387aGR Graphite

Oria Metal Shelf Brushed Nickel Colours Available:

NR3387aMB Matte Black

120

105

240

∅3

NR3387aBG Brushed Gold

5

420

NR3387aBZ Brushed Bronze

ORIA

BATHROOM ACCESSORIES

08

ORIA RANGE

SHOWERS

NR331805BN

Oria Hand Shower Holder Brushed Nickel Wels Rating: 3 Star, 9L/Min Wels REG No. S17573 Colours Available:

Shower Angle Adjustable

∅130

∅60

35.5

NR331805GR Graphite

80

NR331805MB Matte Black

NR331805BG Brushed Gold

NR331805BZ Brushed Bronze

ORIA

SHOWERS

10

NR331805aBN

Oria Rail Shower Brushed Nickel Wels Rating: 3 Star, 9L/Min Wels REG No. S17567 Colours Available:

615 730

∅50

37.5

∅50

∅25

NR331805aGR Graphite

11

ORIA

SHOWERS

NR331805aMB Matte Black

NR331805aBG Brushed Gold

NR331805aBZ Brushed Bronze

NR331805bBN

Oria Twin Shower Brushed Nickel Wels Rating: Overhead Shower 3 Star, 9L/Min Hand Shower 3 Star, 9L/Min Wels REG No. S17567 Colours Available:

450

∅250

780.5 667 ∅50

190.2

∅130

339

∅50

43

NR331805bGR Graphite

∅25

NR331805bMB Matte Black

NR331805bBG Brushed Gold

NR331805bBZ Brushed Bronze

ORIA

SHOWERS

12

ORIA RANGE

OTHERS ACCESSORIES

NR190002hGR

NR190002hBG Brushed Gold

Heated Towel Ladder Graphite Colours Available:

122 90

100

∅32

800

∅25

40

568 600

100

2-145

2-107.5

600

∅25

40 2-107.5

∅32

7-∅19

NR190002hBZ Brushed Bronze

90 122

NRV900hGR

NRV900hBG Brushed Gold

Heated Vertical Towel Rail Graphite Colours Available:

NRV900hBZ Brushed Bronze ∅42

∅25 ∅32

780

900

∅25 ∅32

∅19

52

∅38

ORIA

OTHERS ACCESSORIES

14

NR190001BN

NR190001GR Graphite

Non-Heated Towel Ladder Brushed Nickel Colours Available:

NR190001MB Matte Black

NR190001BG Brushed Gold

NR190001BZ Brushed Bronze

NR262109dBN

NR262109dGR Graphite

Washing Machine Tap Set Brushed Nickel Colours Available:

NR262109dMB Matte Black ∅62

∅31

G3/4

NR262109dBG Brushed Gold

50

50

∅31

G1/2

80.3

G1/2

80.3

∅62

G3/4

NR262109dBZ Brushed Bronze

15

ORIA

OTHERS ACCESSORIES

NRA706BN

NRA706GR Graphite

Universal Pop Up Waste Brushed Nickel Colours Available:

NRA706MB Matte Black

5～60

∅63

∅63

∅62 45

NRA706BG Brushed Gold 1

G12 M6

NRA706BZ Brushed Bronze

NRA707BN

NRA707GR Graphite

40mm Bath Pop-Up Plug With Removable Waste No Overflow Brushed Nickel Colours Available: NRA707MB Matte Black

∅70

∅65.5

48

70.6

NRA707BG Brushed Gold

G112 ∅63

NRA707BZ Brushed Bronze

ORIA

OTHERS ACCESSORIES

16

NRA186wBN

NRA186wGR Graphite

40mm Round Bottle Trap Brushed Nickel Colours Available:

NRA186wMB Matte Black

∅52 1

∅48

∅38

NRA186wBG Brushed Gold ∅38

113.5

158

44.5

23

∅70

25-125

G12

250-340

∅62.5

NRA186wBZ Brushed Bronze

NRFG001hsBN

NRFG001hsGM Gun Metal

Tile Insert V Channel Floor Grate 89mm Outlet With Hole Saw Brushed Nickel Colours Available:

135 900

106

104.9

53 76

89

76

31.2

NRFG001hsMB Matte Black

900

106

NRFG001hsBG Brushed Gold

NRFG001hsBZ Brushed Bronze

17

ORIA

OTHERS ACCESSORIES

NRFG002hsBN

NRFG002hsGM Gun Metal

Tile Insert V Channel Floor Grate 50mm Outlet With Hole Saw Brushed Nickel Colours Available:

135 900

82

80.7

50 76

50

76

31.2

NRFG002hsMB Matte Black

900

82

NRFG002hsBG Brushed Gold

NRFG002hsBZ Brushed Bronze

NRFG003hsBN

NRFG003hsGM Gun Metal

Tile Insert V Channel Floor Grate 80mm Outlet With Hole Saw Brushed Nickel Colours Available:

104.9

53 76

135 900

106

NRFG003hsBG Brushed Gold 900

106

89

76

31.2

NRFG003hsMB Matte Black

NRFG003hsBZ Brushed Bronze

ORIA

OTHERS ACCESSORIES

18

NRFW003BN

NRFW003GM Gun Metal

100mm Round Tile Insert Floor Waste 50mm Outlet Brushed Nickel Colours Available:

42.5-1 25

+1.5

∅100 ∅96

16

NRFW003MB Matte Black

(∅84.5) ∅87.5

NRFW003BG Brushed Gold

∅50

NRFW003BZ Brushed Bronze

ROUND FLOOR WASTE

NRFW004BN

NRFW004GM Gun Metal

130mm Round Tile Insert Floor Waste 80mm Outlet Brushed Nickel Colours Available:

NRFW004MB Matte Black

16

NRFW004BG Brushed Gold

∅114.5 ∅117.5

42.5-1 25

+1.5

∅130 (∅126)

∅79

NRFW004BZ Brushed Bronze

NRFW005BN

NRFW005GM Gun Metal

130mm Round Tile Insert Floor Waste 100mm Outlet Brushed Nickel Colours Available:

16

NRFW005MB Matte Black

(∅114.5) ∅117.5

NRFW005BG Brushed Gold

41-1 25

+1.5

∅130 (∅126)

∅103

NRFW005BZ Brushed Bronze

ORIA

OTHERS ACCESSORIES

20

NRFW006BN

NRFW006GM Gun Metal

100mm Square Tile Insert Floor Waste 50mm Outlet Brushed Nickel Colours Available:

13.7

+1.5

44-1

26

NRFW006MB Matte Black

1.5

NRFW006BG Brushed Gold

100

2

88

1.5

∅50

88 100

NRFW006BZ Brushed Bronze

NRFW007BN

NRFW007GM Gun Metal

130mm Square Tile Insert Floor Waste 80mm Outlet Brushed Nickel Colours Available:

13.7

43.5-1

26

+1.5

NRFW007MB Matte Black

1.5

1.5

∅75

126

113

2

NRFW007BG Brushed Gold

113 126

NRFW007BZ Brushed Bronze

21

ORIA

OTHERS ACCESSORIES

NRFW008BN

NRFW008GM Gun Metal

130mm Square Tile Insert Floor Waste 100mm Outlet Brushed Nickel Colours Available:

+1.5

13.7

42-1

26

NRFW008MB Matte Black

1.5 1.5

∅103

2 126

113

NRFW008BG Brushed Gold

113 126

NRFW008BZ Brushed Bronze

NRPL001BN

NRPL001GR Graphite

In Wall Toilet Push Plate Brushed Nickel Colours Available:

NRPL001BG Brushed Gold

NRPL001BZ Brushed Bronze

124

178.6

28.6 9.5

206

258.6

ORIA

OTHERS ACCESSORIES

22

NRSH101aBN

NRSH101aGM Gun Metal

90 Degree Glass To Wall Shower Hinge 10mm Glass Brushed Nickel Colours Available:

NRSH101aMB Matte Black

Glass

10 0.5 5.5

45.7

55

19.8 4

Wall

50

NRSH101aBG Brushed Gold

90 70

10

25

NRSH101aBZ Brushed Bronze

NRSH102aBN

NRSH102aGM Gun Metal

180 Degree Glass To Glass Shower Hinge 10mm Glass Brushed Nickel Colours Available:

NRSH102aMB Matte Black

90

10 0.5 5 Glass

55.0 19.8

45.7

NRSH102aBG Brushed Gold

19.8

45.7

90

Glass

23 ORIA

OTHERS ACCESSORIES

NRSH102aBZ Brushed Bronze

NRSH201aBN

NRSH201aGM Gun Metal

Over-Panel Glass To Glass Fitting 10mm Glass Brushed Nickel Colours Available:

NRSH201aMB Matte Black

Glass

18.5 22

Glass

NRSH201aBG Brushed Gold

3.5

18.5

3.5

10

15

3.5

33.5 15

NRSH201aBZ Brushed Bronze

10

NRSH202aBN

NRSH202aGM Gun Metal

Shower F Bracket 10mm Glass Brushed Nickel Colours Available:

25

Glass 50

45.5 18.5 11.5 10

3.5

20.5

NRSH202aMB Matte Black

NRSH202aBG Brushed Gold

14

Wall

NRSH202aBZ Brushed Bronze

25

ORIA

OTHERS ACCESSORIES

24

NRSH203aBN

NRSH203aGM Gun Metal

Shower U Bracket 10mm Glass Brushed Nickel Colours Available:

NRSH203aMB Matte Black

18.5 10 3.5 NRSH203aBG Brushed Gold

25.5 21

Glass

50

Wall

NRSH203aBZ Brushed Bronze

NRSH204aBN

NRSH204aGM Gun Metal

90 Degree Glass To Wall Bracket 10mm Glass Brushed Nickel Colours Available:

NRSH204aMB Matte Black

5

22 12 10

Wall

NRSH204aBG Brushed Gold

Glass

20

45

25

50

25

25

50

NRSH204aBZ Brushed Bronze

67

ORIA

OTHERS ACCESSORIES

26

NRSH301aBN

NRSH301aGM Gun Metal

Round Shower Knob Brushed Nickel Colours Available:

40

NRSH301aMB Matte Black

NRSH301aBG Brushed Gold

Glass

40

10

∅12

∅25 NRSH301aBZ Brushed Bronze

NRSH302aBN

NRSH302aGM Gun Metal

Square Shower Knob Handle Brushed Nickel Colours Available:

NRSH302aMB Matte Black

10 20

50

8

70

∅12

27.0

20

NRSH302aBG Brushed Gold

Glass 12.5

NRSH302aBZ Brushed Bronze

27 ORIA

OTHERS ACCESSORIES

NRSH303aBN

NRSH303aGM Gun Metal

Towel Bar 500mm Brushed Nickel Colours Available:

NRSH303aMB Matte Black

Glass

NRSH303aBG Brushed Gold ∅25 ∅12

∅25

70

5

∅25 ∅12

10

40

475 500

NRSH303aBZ Brushed Bronze

NRSH401GM

NRSH401BG Brushed Gold

Half Round Water Seal Rail 750mm Gun Metal Colours Available:

NRSH401BZ Brushed Bronze

R7

R60

75 0

12

ORIA

OTHERS ACCESSORIES

28

WARRANTY POLICY 1. Warranty Coverage Statement Nero Tapware is committed to providing high-quality products designed to meet the highest industry standards. Our warranty reflects our confidence in the durability and reliability of our products.

2. Applicability This warranty applies to goods purchased on or after 1st May 2024, covering both Australia and New Zealand markets, in compliance with the Australian Consumer Law (ACL) and New Zealand’s Consumer Guarantees Act (CGA).

3. Warranty Periods

Premium Range (Residential Use) Category

Warranty Period(Years)

Warranty Details -25 years replacement cartridge only

Zen, Opal, Kara, York, Bianca, Oria Mecca & Mecca Care Tapware

25 / 25 / 2

-25 years replacement products or parts on all finishes -2 years replacement products or parts & labour -25 years replacement products or parts on all finishes

Zen, Opal, York, Bianca, Oria

25 / 2

Mecca & Mecca Care Showers

-25 years on hand showers, shower heads, Shower hoses replacement only (labour not included) -2 years replacement products or parts & labour

Zen, Opal, York, Bianca, Oria, Mecca &

25

-25 years replacement products or parts on all finishes

Opal Metal Basins

25

-25 years replacement products on all finishes

Heated Towel Rails

25 / 1

Electronic Mixers / Taps & Push Taps

25 / 2

Mecca Care Bathroom Accessories

-25 years replacement products or parts on all finishes -1 year on power transformer replacement

-25 years replacement products or parts on all finishes -2 years Replacement products or parts & labour

Premium Range (Commercial Use) Category Zen, Opal, Kara, York, Bianca, Oria Mecca & Mecca Care Tapware

Warranty Period(Years)

Warranty Details -15 years replacement cartridge only

15 / 10 / 1

-10 years replacement products or parts on all finishes -1 year replacement products or parts & labour -10 years replacement products or parts on all finishes

Zen, Opal, York, Bianca, Oria Mecca & Mecca Care Showers

10 / 1

-10years on hand showers, shower heads, Shower hoses replacement only (labour not included) -1 year replacement products or parts & labour

Zen, Opal, York, Bianca, Oria, Mecca &

10

-10 years replacement products or parts on all finishes

Opal Metal Basins

10

-10 years replacement products on all finishes

Heated Towel Rails

10 / 1

Electronic Mixers / Taps & Push Taps

2/1

Mecca Care Bathroom Accessories

-10 years replacement products or parts on all finishes -1 year on power transformer

-2 years replacement products or parts on all finishes -1 year Replacement products or parts & labour

Standard Range (Residential and Commercial) Category

Warranty Period(Years)

Warranty Details -15 years replacement Cartridge only

15 / 10 / 1

Mixer Taps

-10 years replacement products or parts on all finishes -10 years on washing machine stops replacement only -1 year replacement products or parts & labour

Electronic Mixers / Taps

2/1

& Push Taps

-2 years replacement products or parts on all finishes -1 year replacement products or parts & labour

-10 years replacement products or parts on chrome finishes -10 years replacement products or parts on other finishes 10 / 1

Showers

-10 years on hand showers, shower heads, Shower hoses replacement only (labour not included) -1 year replacement products or parts & labour

Bath Outlets

10

-10 years replacement products or parts only on all finishes

Bathroom Accessories

10

-10 years replacement products or parts only on all finishes

-10 years on universal pop-up waste replacement only -10 years on bottle trap replacement only -10 years on glass hardware replacement only 10

Other Accessories

-10 years product replacement and 1 year labour on toilet push plate only -10 years product replacement and 1 year labour on cistern only -10 years on floor waste replacement only

4. The warranty period commences from date of purchase, or for new

8. For installed goods, the Supplier requires adequate access to

buildings from date of handover.

evaluate the goods, fittings, and fixtures for any warranty claim, as well as to perform any necessary warranty repairs. The Supplier will not be

5. How to make a warranty claim?

liable for any consequential damage or costs if adequate access to

To make a warranty claim, customers must contact the Seller from

the goods, fittings, or fixtures is not provided.

which the goods were purchased or contact Nero Tapware directly. *Proof of purchase or equivalent documentation is required. (e.g. Han-

9. For discontinued or unavailable goods, the Supplier may replace

dover documentation for new homes, Tax Invoice, Water Marks, etc.)

the goods with equivalent current or available goods, using best

For Australia Consumers and New Zealand Consumers,

endeavours and product knowledge to match the appearance and

Australia

New Zealand

specifications of the original goods.

03 8786 3170

02 1046 8481

10. Supplier’s obligations under warranty are limited to the repair or,

support@nerotapware.com.au

support@nerotapware.co.nz

at Supplier’s option, replacement of any product which are defective through faulty workmanship or materials. To the extent permitted by

6. The expense of claiming on the warranty will be borne by the

law, Supplier will not be liable for any loss to furniture, floor coverings,

customer

walls, fixtures or any consequential loss of any kind caused by any defect in the product components.

7. This warranty covers the repair or, at Supplier’s option, replacement of any goods which are defective through faulty manufacture or

11. This warranty does not cover defects caused by or arising from

materials, free of charge and labour. The Supplier reserves the right to

any of the following:

alter, or amend this warranty offer in writing at any time. The Supplier

11.1. Goods installed by a person other than a licensed plumber.

reserves the right to provide minor components (e.g. Handles, aera-

This does not apply to bathroom accessories such as towel rails,

tors, buttons, dress rings, spindle/cartridges and seals) as ‘Parts Only’

shelves, etc.

to the customer as part of replacement warranty.

11.2. Goods not installed to relevant national standards or state

This warranty does not cover any claims for labour, or additional prod-

REGulations.

ucts/parts associated with allegedly faulty goods for work supplied

11.3. Tapware exposed to water pressures and/or temperatures

by an outside party that is not approved in advance in writing by the

that exceed stated limitations as per the standard installation

Supplier.

instructions. Note: AS/NZS 3500.1:2003 specifies 500kPA maximum water supply pressure at any outlet within a building for new

installations.

12. Should any warranty claim be made, and service attended to by

11.4. Fitting of other devices to the outlet of tapware (e.g. water

the Supplier or its authorized service agent, and the fault is due to

filters).

a cause expressly excluded from this warranty above; the Supplier

11.5. Fitting of in tap body or end of line water flow REGulating

reserves the right to charge service fee for any work carried out.

devices that have not been approved by Supplier.

11.6. Products used for incorrect applications, non-potable water,

13. This warranty is in addition to the rights conferred upon customers

etc.

by the Australian Consumer Law (ACL) and the Consumer Guarantees

11.7. Damage as a result of obstruction due to inadequate flushing

Act 1993 (CGA) in New Zealand.

of system before use.

11.8. Service, repairs or other non-standard replacement parts

14. Our goods and services come with guarantees that cannot be ex-

previously undertaken without Supplier’s prior written approval.

cluded under the Australian Consumer Law (ACL) and the Consumer

11.9. Damage to finishes by adhesives, sealant, etc.

Guarantees Act 1993 (CGA) in New Zealand. For major failures with

11.10. Damage to finishes which arise from installation or post-in-

the service, you are entitled to the following remedies:

stallation use.

11.11. Failure to observe manufacturer’s care and cleaning

15. Refund Policy:

instructions.

Our goods and services come with guarantees that cannot be ex-

11.12. Improper or abusive use of product and/or damage result-

cluded under the Australian Consumer Law (ACL) and the Consumer

ing from misuse, accident or neglect.

Guarantees Act 1993 (CGA) in New Zealand. For major failures with the

11.13. Fair wear and tear, such as the working seals in the inlet and

goods, you are entitled to a refund. If a failure with the goods does not

outlet valves, including scratching from cleaning etc.

amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for

Note: It is the installer/consumers responsibility to ensure:

the goods. While our company acknowledges its responsibility for ad-

• Product is not damaged prior to installation.

dressing any issues with the quality of our products, we recommend

• They are happy with their purchase.

that customers contact the place of purchase for inquiries related

• The product has all of its components.

to returns and refunds. We are committed to assist and cooperating

• Required maintenance is performed.

with our distributors or retailers to resolve any issues customers may encounter with our products.

TAPWARE & ACCESSORIES CARE AND CLEANING INSTRUCTIONS

Under no circumstances should you install tapware using acetone silicones.

1. Never use harsh detergents or abrasive cleaners, as these will scratch the surface. This includes organic harsh chemicals such as citrus.

2. Use of wax-based furniture cream should be avoided as this can result in a build-up of deposits, which could detract from the appearance.

3. All products should always be cleaned with care using a soft dry micro fibric cloth or a soft cloth with warm soapy water for a lifetime of use.

4. Individual products may be subject to additional or specific care and cleaning instructions. Please refer to documentation accompanying those products.

TERMS AND CONDITIONS

1. DEFINITIONS

tralia and the Personal Property Securities Act 1999 for New Zealand,

ACL refers to the Australian Consumer Law as outlined in the Compe-

and their associated REGulations as amended.

tition and Consumer Act 2010 (Cth) and its associated REGulations, as

Services means services supplied by the Supplier to the Customer.

amended from time to time, applicable within Australia. CGA refers to

Supplier refers to Nero Bathrooms International Pty Ltd trading as Nero

the Consumer Guarantees Act 1993 and its associated REGulations, as

Tapware ABN 57 148 833 989 or its REGistered equivalent in New

amended from time to time, applicable within New Zealand.

Zealand.

Consumer is defined according to both the ACL and CGA, and in

Terms refers to these Terms and Conditions of Trade, as applicable in

determining if the Customer is a consumer, the determination is made

Australia and New Zealand, incorporating any necessary modifications

based on the Customer's status under the Agreement according to the

or supplements to comply with the laws and commercial practices of

applicable law.

each country.

Customer means the person, jointly and severally if more than one, acquiring goods or services from the Supplier.

2. GOODS

Goods means goods supplied by the Supplier to the Customer.

The Supplier may modify, add, or remove goods in its product range

GST refers to the Goods and Services Tax as defined in A New Tax

without notice. This includes changes to the country of origin, materials,

System (Goods and Services Tax) Act 1999 (Cth) for Australia and the

dimensions, and colors.

Goods and Services Tax Act 1985 for New Zealand, and their associated REGulations as amended.

3. QUOTATION

Order means every order placed by the Customer for the purchase of

Quotations provided by the Supplier are valid for 30 days, represent an

goods or services from the Supplier.

invitation to treat, and are only valid if in writing. They may include addi-

PPSA refers to the Personal Property Securities Act 2009 (Cth) for Aus-

tional terms that supersede these Terms in case of inconsistencies.

4. ORDERS

Part deliveries are permissible, and the Customer is responsible for

Orders placed by the Customer constitute an offer, which the Supplier

inspecting goods upon delivery.

may accept at its discretion. Acceptance results in a legally binding contract based on these Terms and any additional terms in the

12. RETURNS

quotation.

Returns due to change of mind are at the Supplier's discretion.

Custom-made or altered goods are non-returnable. A restocking fee

5. PRICING

may apply.

Prices are exclusive of GST and other applicable taxes or duties unless stated otherwise. A handling and delivery charge may apply to

13. LIABILITY

orders below a certain value.

The Terms exclude implied terms or warranties beyond those explicitly stated or provided by law, particularly under the ACL and CGA, where

6. PAYMENT

applicable.

Payment terms include full payment within 30 days from the invoice date unless otherwise agreed. The Supplier may require payment upon delivery or a non-refundable deposit for custom orders.

14. CANCELLATION The Supplier may cancel orders if unable to deliver or provide services. Customer cancellation or suspension of orders is not binding

7. PAYMENT DEFAULT

once accepted.

Default in payment allows the Supplier to suspend credit, charge interest, recover costs related to enforcement or goods recovery, and

15. SHORTAGES AND EXCHANGES

cease or suspend further supply.

Claims for shortages, damages, or non-compliance must be made within 14 days. The Supplier's liability is limited to replacement, refund,

8. PERSONAL PROPERTY SECURITIES ACT

or repair of the goods.

Terms related to the PPSA establish a security interest in the goods supplied and require customer actions to ensure a valid, REGistrable

16. FORCE MAJEURE

security interest.

The Supplier is not liable for failure to perform due to events beyond its control, including industrial disputes, accidents, and import or

9. RISK AND INSURANCE

export restrictions.

Risk and insurance responsibility transfer to the Customer upon delivery or collection of goods. The Customer is responsible for obtaining

17. MISCELLANEOUS

necessary licenses or permits.

The laws of Victoria, Australia, and New Zealand govern these Terms, with non-exclusive jurisdiction of their courts. A waiver of any Term

10. PERFORMANCE OF AGREEMENT

does not imply a waiver of other rights.

Delivery dates are estimates only. The Supplier endeavours to meet

This comprehensive modification and supplement ensure the Terms

these estimates but is not liable for any delivery delays.

and Conditions are applicable and enforceable in both Australia and New Zealand, accommodating the legal and commercial practices of

11. DELIVERY

both countries.

The Supplier arranges delivery, with costs borne by the Customer.

This warranty policy is issued by Nero Tapware, with its Head Office located at 11-13 Buontempo Road, Carrum Downs, Victoria, Australia.

For inquiries, Nero’s contact details are as follows

Australia:

New Zealand:

Nero Bathrooms International Pty Ltd (ABN 57 148 833 989)

Nero Tapware Limited (NZBN 9429051899110)

11-13 Buontempo Road, Carrum Downs VIC 3201

Phone: 02 1046 8481

Phone: 03 8786 3170

Email:support@nerotapware.co.nz

Email:support@nerotapware.com.au

Please note:

Nero Tapware reserves the right to modify specifications shown, or delete products from their range without prior notification.