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January 2012 Volume 36 #1

Table of Contents Features 22 NCSG 2012 Exhibitor Profiles

P.22

25 New Contests from NCSG 30 NCSG Innovation 2012

P.41

Departments 3 Moving Forward 6 Editor’s Letter 8 Industry Watch 10 Technical Q&A 12 Chimney Sense P.43

13 The Coach’s Corner 33 Progressive Perks

Sweeping: The Journal of Chimney and Venting Technology (ISSN# 10416692) is published 11 times annually, by the National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. Annual dues to the National Chimney Sweep Guild are $459 for Voting Member Companies and $689 for Supplier Member Companies, of which $80 goes toward a subscription to Sweeping: The Journal of Chimney and Venting Technology. Additional annual subscriptions are available for $80 by contacting the National Chimney Sweep Guild at the office of publication (NCSG, 2155 Commercial Drive, Plainfield, IN 46168). POSTMASTER: Send address changes to: Sweeping: The Journal of Chimney and Venting Technology National Chimney Sweep Guild 2155 Commercial Drive Plainfield, IN 46168

34 Sweeps Advantage Coupon Program 36 Dates & Events 38 New NCSG Members 41 Perspective 43 Darwin Awards 44 Classifieds

JANUARY 12 SWEEPING 1


ResourcePage

NATIONAL CHIMNEY SWEEP GUILD

COMMITTEE CHAIRS AND TASK FORCES FOR 2011-2012 Bylaws Diane Pilger (631) 863-2460 chimneygal@aol.com

Governance Randy Brooks (805) 646-8961 hearthhunter@aol.com

NFPA 211 Representative Randy Brooks (805) 646-8961 hearthhunter@aol.com

Convention Site Selection Diane Pilger (631) 863-2460 chimneygal@aol.com

Government Affairs Phil Mitchell (603) 659-7776 sootski@aol.com

NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com

Discussion List Marge Padgitt (816) 461-3665 margepadgitt@comcast.net

International Relations Victor Imgarten (636) 477-9966 stlswp@accessus.net

NFPA 54 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Ethics Mark Stoner (615) 459-2546 ashbusters@aol.com

Long Range Planning Diane Pilger (631) 863-2460 chimneygal@aol.com

Public Awareness Task Force Marge Padgitt (816) 461-3665 margepadgitt@comcast.net

Finance Mark Maynard (920) 830-1920 mark@chimneyguy.com

Membership Jeremy Biswell (913) 236-7141 fluesbrothers@yahoo.com

Technical Advisory Council Dennis Dobbs (256) 845-9814 info@fireplaceservicescenter.com

TECHNICAL ADVISORY COUNCIL To contact any member of the Technical Advisory Council, please call (317) 203-0088 and select the extension for the person who is best qualified to answer your question: Dennis Dobbs Technical Advisory Council Chair Installation or Service of Direct Vent Gas Appliances 317-203-0088 x: 1 Chris Prior Masonry Construction and Restoration and Priorfire Fireboxes 317-203-0088 x: 2 Jim Brewer Gas Venting and NFPA 54 317-203-0088 x: 3 John Pilger Oil Flue Sizing, Relining or NFPA 31 317-203-0088 x: 4

Fred Joy Installation and Venting of Pellet Stoves 317-203-0088 x: 7

President, Region 3 Jay Walker (850) 562-4692 • president@ncsg.org Vice President, At-Large Diane Pilger (631) 863-2460 • chimneygal@aol.com Treasurer, Region 5 Mark Maynard (920) 830-1920 • mark@chimneyguy.com Secretary, Region 1 Phil Mitchell (603) 659-7776 • sootski@aol.com Region 2 Bob Fleer (410) 544-7600 • bobfleer@aol.com Region 4 Marge Padgitt (816) 461-3665 • margepadgitt@comcast.net Region 6 OPEN SEAT FMI: Randy Brooks NCSG Governance Chair (805) 646-8961 • hearthhunter@aol.com At-Large Directors Jeremy Biswell (913) 236-7141 • fluesbrothers@yahoo.com

Jay Walker Dryer Vents 317-203-0088 x: 8

Dennis Dobbs (256) 845-9814 • info@fireplaceservicecenter.com

Randy Brooks NFPA 211 and International Residential Codes 317-203-0088 x: 9

Fred Joy (785) 986-6432 • joyfredm@live.com

Randy Brooks Customer Communications 317-203-0088 x: 5 Bart Ogden Stainless Steel Lining, Video Scanning and Narrative Report Writing 317-203-0088 x: 6

Rich Martinez Dryer Vents or Masonry 317-203-0088 x: 10 Rich Rua General Sweeping or Relining 317-203-0088 x: 11

Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney. Additionally, local laws and ordinances may govern and/or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with first-hand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or SweepingAds@indy.rr.com Design by Laura Houser Design • laurahouser.com • (317) 213-7497 NCSG encourages industry partners to submit press release and articles to Melissa Heeke, Sweeping Editor at mheeke@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release. NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publications’ standards. Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2012 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168 (317) 837-1500

2 SWEEPING JANUARY 12

NCSG BOARD OF DIRECTORS 2011-2012

Supplier Representative Edmund Poplawski (570) 504-7107 • epoplawski@olympiachimney.com

STAFF 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365 Mark McSweeney, CAE Executive Director mmcsweeney@ncsg.org

Megan McMahon Office Manager mmcmahon@ncsg.org

Melissa Heeke, CAE Director of Communications & Marketing mheeke@ncsg.org

Sara Sichting Certification Coordinator (CSIA) ssichting@csia.org

Ashley Eldridge, COI, CPP Director of Education ashley@ncsg.org

Debbie Cornelius Membership Development Coordinator dcornelius@ncsg.org

Candice Bradbury Director of Finance cbradbury@ncsg.org

Donna Lee Kasmer Program Coordinator dkasmer@ncsg.org


Moving Forward

JAY WALKER NCSG PRESIDENT

W

hat fond memories of sitting pool side one Friday night, with 9 ft. snow banks around and with a crowd laughing and having a blast! Yes, that was only nine years ago at the NCSG convention in Hershey, Pennsylvania. A few of us helped raise funds at the auction to help pay off the mortgage at Headquarters. It’s a sigh of relief to know this year’s convention will be in central Florida’s sunny Orlando.

we’re reminded of all the blood, sweat and tears that have taken place over the many years. We continue to lose industry icons and, with that, we lose a part of our history. With that in mind, I have started collecting data – for us to one day be able to create a history book of sorts to document the American Chimney Sweep and the industry’s growth. And even looking further, I dream of a documentary on film to reflect that same.

What I’m getting at is that it’s time to have some fun with friends and colleagues from all around the country and world. For the older members, it’s time to rekindle friendships and reminisce about that past. For the newer members, time to share and meet other sweeps that enjoy the same trade and similar experiences you face every day.

As more members begin to retire, it reminds us that we are not getting any younger and that the newer members will have to step up and carry the torch we all love and have deep passion for.

I’m not saying it won’t be cold here in Florida in February. I remember a few years ago passing out coats to my Northern MIX Group members that thought of the sunny summer Florida weather during their packing. When their planes landed, the temperature was in the 20’s. Orlando has been talked about for many years as a convention city, but it was always feared that attendees would not attend the trade show due to area attractions and distractions. I am hopeful that everyone’s planning to come early or stay late and will be able to take advantage of the discounts that have been given to us. I ask you to remember the reason you are at convention is to learn, socialize, network and gather new strategies to take back to your businesses to improve and set yourself apart from your competition. As we think about the past and the heritage of the NCSG and its members,

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Very soon, you will or have already received a survey to fill out. Our hope is that this will be well-received and will help us know your needs, wants and preferences. We want to know about the current realities and evolving dynamics of our environment. What are our current conditions and what’s going on now? What about any current trends and changes in progress or direction? What assumptions can be made about the future? Can we change something in the foreseeable future that would make a big difference? Answers to these questions and more are what we hope to be able to use to adapt our long-range strategic plans to better suit our members and the public. Tecker & O’Neal ‘s working definition of “Strategy” is “An organized response to the environment, based upon a particular set of goals that seeks optimal benefits to the organizations volunteers and clients by: • Building on strengths; and/or • Building up weaknesses;

In order to pursue the greatest possible advantage of opportunities and distinguish the organization from others”. The Governance committee has presented its slate of directors for the upcoming term and election results will soon be announced. Marge Padgitt, Region 6 Director, will be stepping off the board. She is to be commended for her input with the board as a whole, but especially for her expertise with marketing and public relations, and the daunting task of serving as moderator of the NCSG Discussion List. I welcome our new board members and look forward to working with you in the future and serving another year with a good team of directors and staff. I look forward to seeing each of you very soon and wish you the best. Sweeps luck to you and your family and God Bless. Jay Walker NCSG President

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Editor’s Letter

MELISSA HEEKE NCSG DIRECTOR OF COMMUNICATIONS

M

aaaaary Poppins!” excitedly exclaimed America’s most famous chimney sweep in the classic Disney film by the same name. Whether you love it or hate it, as a member of the industry you certainly have an opinion of the movie and can anticipate the

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reactions of those around you when it’s mentioned. NCSG has members from coast to coast with company names like “Chim Chiminey Sweep”, “Chim Cheree, the Chimney Specialists” and “Chim Chim Ca Chu Chimney Sweep”, we certainly have some dedicated fans of the movie’s soundtrack as well.

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Since we’re in Orlando for NCSG Innovation 2012, the opportunity is too good to pass up an appearance by the lady herself, Mary Poppins. She will be joining us for two photo opportunities at the Welcome Reception on the evening of February 15 at the Buena Vista Palace’s 20Seven (it’s on the twentyseventh floor of the hotel). And while purists will disagree with the approach, we decided to go for it and have a “Top Hat and Tails” theme for the evening. When looking for an old technical article a few weeks ago in the Sweeping library, I found an article written by Dale Meisinger titled “Top Hat ‘N Tails: To Wear or Not to Wear”. Dated April 1985. The debate has been going strong since well before then, but the article is the most well-versed testament to the debate that I believe I’ve ever read. “Lucky Dale” presents four points in favor of wearing a top hat and one lengthy point against it. (I’ve posted the article online at www. NCSG.org/tophat if you’d like to read this blast from the past). Knowing our group, we’ll likely see all variations on the theme, which is perfectly perfect in every way (sorry, couldn’t help myself). So we encourage you to go for it too! Do you have a dusty old top hat that you haven’t worn for a few decades? Bring it! It’s a Top Hat and Tails party and we’re going to live it up in a way that our special guest, Mary Poppins, has never imagined. See you in Orlando!


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Industry Watch Entries Invited for Pete Luter Innovation Awards To encourage innovation in the chimney and venting industry, The Chimney Sweep News is sponsoring the 6th annual Pete Luter Innovation Awards (formerly known as “Inventice Awards”). Recipients will be announced at the National Chimney Sweep Guild convention in Orlando, Florida. Entries are invited for the best newly available products for professional chimney service specialists to use in their businesses or to sell to customers. Requirements for entry are: • The product must be available in the marketplace, not a prototype or idea. • The product must be new to the marketplace since the 2011 National Chimney Sweep Guild trade show in Hartford, CT. • The product must be on display at the 2011 National Chimney Sweep Guild trade show in Orlando, FL. • Entries must be submitted by February 1. • Entry fee of $200.

Dale Menges of M&G DuraVent (right) receives a Pete Luter Innovation Award from for the DuraPro Combustion Air System from Chimney Sweep News (SNEWS) publisher Jim Gillam at the NCSG convention last February in Hartford, CT. It was DuraVent’s second award in the five years of the innovation award program.

Entries will be judged by an independent panel of experienced chimney professionals on the basis of their perceived utility and degree of innovation. Awards will be presented following the first session of the trade show. “The Pete Luter Innovation Awards have showcased some very innovative products in the past five years,” said Chimney Sweep News editor Jim Gillam. “We encourage all inventive manufacturers to enter!” For more information please contact Editor Jim Gillam at (541) 882-5196 or ChimneySweepNews@aol.com.

Service Industry Experts Join Forces Small business coach Alan Stafford and Chimney & Hearth Industry consultant Jerry Isenhour have teamed together to provide coaching and consulting services to the Chimney Service and Hearth Industries. Targeting a growing industry of business owners, service managers, and technicians, Isenhour and Stafford bring a wealth of combined experience and expertise in helping small businesses be more successful. Stafford holds an MBA degree and is a certified coach with the International Association of Coaches (IAC). He specializes in coaching business owners and managers to reach their goals with less stress and in less time. Stafford also provides live and web presentations and is the author of the book, “Making Companies Work: 7 Keys to Higher Profits, Happier Employees, and More Satisfied Customers.”

8 SWEEPING JANUARY 12


Isenhour is a recognized expert in the chimney and venting industry, having served in numerous industry capacitates along with being the recipient of several distinct honors. He currently is a full-time consultant combining technical expertise with his knowledge of marketing, staff training, and profitability. Quite frankly when Jerry speaks, folks strop and listen! For more on our programs for business productivity, personal success, work-life balance, or business systems contact us for how our expertise can work to the benefit of meeting your goals.

offer a professional tool that will help them convey the message to the home-owner. It does NOT replace the personal interaction that the dealer has with his/her customer – rather, it enhances it! The video is available on our website www.chimneyfans.com. It is also available as a DVD, enabling the dealer to use it on his laptop when he visits the customer – or in their showroom”. If you would like a copy of the DVD, please contact ENERVEX, Inc. at (800) 255 2923 or at info@enervex.com.

ENERVEX introduces Sales Video ENERVEX introduces a new sales-tool for the trade: A 4-minute video with a sales presentation of the chimney-top mounted fans for fireplaces. Gitte Hagensen, of ENERVEX, Inc., says: “The chimney fan systems have been around for a long time, yet many dealers are still reluctant and find it difficult to explain the fan’s features and benefits to the home-owner. With the new video, we

Industry Watch Policy NCSG encourages industry partners to submit press releases to Melissa Heeke, Sweeping: The Journal of Chimney & Venting Technology editor, via email at mheeke@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

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Technical Q&A

DENNIS DOBBS, NCSG TECHNICAL ADVISORY CHAIR

Q

I am a new chimney sweep and clients often ask me if their chimney is safe. How should I respond to this question?

A

One of my favorite mentors in this industry was Pete Luter. In one of his classes that I attended he said something like this… “by sweeping and repairing we can make the chimney safer but there is no way that we can say that it is safe”. It’s a line that I use often with my own customers.

hand and are seeking reassurance that their chimney is perfectly safe and nothing could ever go wrong. Over the years, I have been asked this question many, many times usually followed by “I was in a house fire as a child” or “Some of my wife’s family died tragically in a house fire”. It is true that at this time of year people rely heavily on their wood heat appliances for heat and/or atmosphere. Unfortunately none of us have x-ray vision and we are unable to see the hidden areas of the fireplace as it relates to the actual construction of the home.

Customers commonly put their trust in their local sweep. Many understand that there is a need for regular inspections and maintenance of their chimney. Others may be new to burning wood and are terrified at the thought of having a fire get out of

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Chimney Sense

DENNIS DOBBS, NCSG TECHNICAL ADVISORY CHAIR

Convention Sense

W

on-one time networking with a fellow sweep may be almost as rewarding. Two of my favorite things to do at every convention are to meet up with old friends and make new ones. A friend of mine who is one of the most organized people I have ever known, books his hotel and registers early. Rhonda and I always plan time to get together with him at each convention to see the local sights, compare notes on the seminars we have attended and discuss the newest items at the trade show.

Technical education at the convention includes everything from How to Write a KILLER Report to Lining a Fireplace for Z-Flex Liners Smoothcore_2011 - 7.35" x 4.875"_HR.pdf an Insert. NO-01 You may think that the education is available only in the classroom, but you will find that spending a little one-

Whether you are a first time attendee or have attended the NCSG convention many times there is an educational opportunity for you at convention. In my opinion, if you have passion for this industry then the opportunities are endless. I invite you to attend 11-12-08 12:52 PM the NCSG convention this year in Orlando. Attending just makes sense, see you there!

hen you attend the NCSG convention, be aware that there is much more going on than meets the eye. All the planning and preparation through out the year has to be on target, from planning classes to the food venues. The NCSG staff and volunteers as well as the vendors collectively put in hundreds of hours of hard work to bring the best possible convention experience to you. Then it is up to you to explore the itinerary and plan your visit.

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The

Coach’s Corner

BY JERRY ISENHOUR OF CHIMNEY & VENTING CONSULTANTS IN CONCORD, NC

H

ave you ever observed an individual who was classified as an “overnight success”? Perhaps someone you met, a person you saw on the news or a person who simply has made their presence known to others for a positive reason? All too often this person is called an “overnight success” but when one looks at what the person did to achieve this status, seldom is there the case of this occurring overnight. It happened because they had set their goals and maybe they had the magic moment of their life where it all came together. But you can bet that there were numerous times that a long arduous path was followed to attain this status of “overnight success”.

quest for success, a detour or a roadblock will serve to deter us from our path. All too often many simply lose sight of the path when a bad detour appears, and at times some individuals cannot find the right path again. Let’s face it. Bad things happen in life. One of the sayings in our industry for years has been the phrase BAD THINGS HAPPEN. However in life, roadblocks can come up in the blink of an eye, and many times these can debilitate a person. The truly successful person does not let these events; these bad occurrences in life take them on a detour from which they cannot get back to their intended route and their intended destination.

As a business owner, success is naturally one of the goals that A partial success also may block our view of the really you have placed upon yourself to achieve. But exactly what important things in life. How many have attained monetary is success? Is it more income that you can spend? Is it being able to afford the things you have always wanted for you and your loved ones? Just what is it that one must attain where the success they wish for actually happens? And how is one Chimney Caps, Supplies & More! classified as a success.

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The journey each of us travels in life will have dips, it will have hills, it will have curves and all too often we will come to a stop light or a stop sign that will make us stop, pause, and many times wonder, “Am I on the right road?”, “Will the present path I am on get me to the destination I have set forth, that destination that I call success?” And all too often in our

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A M

Success is not really having all the money you always wanted, nor is it the materials things in life that you have craved. Success is attained when you have found true happiness; happiness in your own self-worth and your own position in life. It takes no more than to remember the classic movie “A Christmas Carol”. Was the success in the beginning Scrooge with his money and his real estate holdings, or was it later in the movie when he was with his family unit?

JANUARY 12 SWEEPING 13


success but at the same time lost sight of their family relationships? The partial success in this case is when the blinders are put on. A common phrase I use is that they no longer can see the forest as the trees always seem to block the view! As a coach, it is never the goal to work with a business owner to grow the business and the business owner in the directions I want them to go. Rather my role is to listen and understand the goals and the dreams each of them have. And once this is realized, then a strategy is developed to keep them pointed in the right direction. Perhaps my role is somewhat like a GPS, a reference the business owner looks towards to ensure they have not strayed off the best path to reach the destination they have set. So as we start the New Year, this is what each of us must do. Each and every year we should reevaluate where we are and if there are new roads to travel. If there are new interstates we can utilize that may save us time, save us fuel and maybe help us find a safer route. But it is key, as we evaluate our direction, that we do not lose sight of the original destination; this destination being happiness in business and happiness in our personal lives. Because without happiness in either of these, success is something that none of us can ever claim as having found and achieved. In order to achieve success, your biggest asset and your number one cheerleader will be looking back when you look in the mirror. It is up to you to decide if you want to disappoint the person in the mirror. Learn to look at the man in the mirror, likely he has valuable insight to share, you just have to take a few minutes to absorb his excellent advice for you. With that, I toast you in your quest for success this year and hope that you find the happiness that is the true success of life! About the Author: Jerry Isenhour is an industry consultant and coach who author’s a monthly article in Sweeping as a service to the industry. For more information about Jerry and how he can assist you in your quest for success, take a look at his web site www.chimneyandventingconsultants. com. He can be contacted at jerry@ chimneyandventingconsultants.com or by phone at (704)425-0217.

14 SWEEPING JANUARY 12


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CSIA Update Publication for CSIA Certified Chimney Sweep®s

Updated CSIA Homeowner Education Brochures Available at NCSG Innovation 2012 Chuck Hall of Winston’s Of Northern

www.CSIA.org

Residential Code®

If you plan to attend the NCSG Innovation

• Agree to pay the Annual Certification Fee

2012 convention and have enough CEUs

• Sign CSIA Code of Ethics

now you can renew early by sending in your renewal paperwork by January 15

OR, you must:

to allow time for proper processing. This

• Submit appropriate number of Continuing

is a good way to start the New Year and

Virginia, Inc. in Arlington, VA and Jeffrey

Education Units (CEUs) in the relevant

start collecting CEUs at convention! P.S.

Schmittinger and Wisconsin Chimney

categories with a minimum total of 48

- Anyone needing to renew through June

CEUs

2012 can renew early.

Technicians, Inc. in Waukesha, WI have been working hard as co-chairs of the

• Agree to pay the Annual Certification Fee

CSIA Homeowner Education Brochures

• Sign CSIA Code of Ethics

committee to provide updates to the look and content of the popular line of

QUESTIONS?

brochures. Each of the brochures has

Please contact CSIA at (317) 837-5362 or

been updated to reflect a more modern

certification@csia.org. More information

look and updated technical information.

can be found in the Certification Renewal

The new brochures will first be available

Guide online at www.CSIA.org/CCS.

for purchase at the Sweep Shop booth at

Adopted September 1, 2009

Congratulations to Our New CSIA Certified Chimney Sweeps COLORADO Brad Currah • Midtown Sweeps • Evergreen

NCSG Innovation 2012 in Orlando!

What You Need to Know About Renewing Your CSIA

About the Annual Certification Fee: As a CSIA Certified Chimney Sweep, each

ILLINOIS David Edmonds • Early Times Home Solutions • Elmhurst Christopher Fuentes • Early Times Home Solutions • Elmhurst

Certified Chimney Sweep Credential

year you will receive an invoice for your

MISSOURI

Effective September 1, 2012, in order to

annual certification fee, with reminders

renew your CSIA Certified Chimney Sweep

sent 75 and 45 days prior to its due date.

Bret Scott • Scott’s Chimney Service • Cedar Hill

credential, you must either:

In the event that your annual certification

•S  ubmit a minimum of 9 CEUs earned

fee remains unpaid 90 days beyond the

®

within the preceding 3 years (in any

due date, all rights and privileges of holding

category) before testing;

the CSIA Certified Chimney Sweep®

•O  R Attend an Onsite Review or participate in an Online Review AND  ass a one-hour exam based on •P Successful Chimney Sweeping (2009 or 2011) and NFPA 211 (2006 or 2010)

Ryan Wagner • Pro Sweep Chimney • Grove City

credential will be revoked and you will be

TENNESSEE

required to take the exams to reinstate

Josh Lee • Ashbusters Chimney Service Inc. • Smyrna Jeremy Meals • Chim Chimney • Hermitage

your certification.

Ready to earn CEUs at the NCSG convention?

•P  ass a ninety-minute open-book exam based on the 2006 International

OHIO

Is your CCS credential due to expire soon?

Please visit www.csia.org to verify that your contact information is correct.


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Upcoming Education from the CSIA January 20, 2012 CSIA Certified Chimney Sweep Review and Exam Sturbridge, MA In-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L January 23-27, 2012 CSIA eLearning Online The industry’s favorite seminars in a new online format allowing you to earn CEUs online. A new topic will be added each month! Learn more and see the sessions available. CSIA & NFI CEUs: Vary by topic selected. January 23-27, 2012 Lining Masonry Chimneys with Stainless Steel CSIA (online) This self-paced online course features five class sessions plus when you register, you will receive two DVDs with three separate jobs to review from startto-finish along with a discussion of each job which reflects the various components and tools which are useful to the process. Learn more about this online course. CSIA CEUs: 3.5 T, 3.5 C&S, 1 H&S, 2 C&L, 1 B NFI CEUs: 4:5 T January 23-27, 2012 Chimney Physics CSIA (online) Diagnosis and resolution of chimney performance problems, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances in a self-paced online format. Learn more about Chimney Physics Online. February 14, 2012 CSIA Certified Chimney Sweep Review and Exam Orlando, FL In-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L February 14, 2012 CSIA Certified Dryer Exhaust Technician Review and Exam Orlando, FL In-person intensive review sessions help candidates prepare for the CSIA Certified Dryer Exhaust Technician® exam. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Dryer Exhaust Technician credential. March 2, 2012 CSIA Certified Chimney Sweep Review and Exam

Atlanta, GA In-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L March 5, 6, 7 and 8, 2012 Codes and Standards Quizzes CSIA (online) You can earn CSIA CEUs by taking Codes & Standards quizzes. Two quizzes are available to be challenged during a 24-hour period of your choice during the first week of each month. Learn more about the CSIA C&S Quizzes. CSIA CEUs: 2 C&S/quiz March 9, 2012 CSIA Certified Chimney Sweep Review and Exam CSIA Technology Center In-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L March 12-16, 2012 CSIA Certified Chimney Sweep Review Online The online CSIA Certified Chimney Sweep® review sessions are offered each month and feature five sets of lessons and practice quizzes to be completed anytime during the seven day timeframe. Learn more about the online review sessions. March 12-16, 2012 CSIA Certified Dryer Exhaust Technician Review Online The online Certified Dryer Exhaust Technician review features daily reading assignments, lessons and interactive quizzes designed to help you pass the CDET exam. Learn more about the online CSIA Certified Dryer Exhaust Technician review. March 19-23, 2012 Health and Safety Week CSIA (online) Each month, you have the opportunity to register for one of the many topics in our bank of online health and safety sessions. We’ll add a new session every month to help you keep on top of your company’s regular safety meetings. Learn more about Health & Safety Week, CSIA & NFI CEUs: Vary by topic selected. March 26-30, 2012 CSIA eLearning Online The industry’s favorite seminars in a new online format allowing you to earn CEUs online. A new topic will be added each month! Learn more and see the sessions available. CSIA & NFI CEUs: Vary by topic selected.

March 26-30, 2012 Lining Masonry Chimneys with Stainless Steel CSIA (online) This self-paced online course features five class sessions plus when you register, you will receive two DVDs with three separate jobs to review from startto-finish along with a discussion of each job which reflects the various components and tools which are useful to the process. Learn more about this online course. CSIA CEUs: 3.5 T, 3.5 C&S, 1 H&S, 2 C&L, 1 B NFI CEUs: 4:5 T March 26-30, 2012 Chimney Physics CSIA (online) Diagnosis and resolution of chimney performance problems, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances in a self-paced online format. Learn more about Chimney Physics Online. April 2, 3, 4 and 5, 2012 Codes and Standards Quizzes CSIA (online) You can earn CSIA CEUs by taking Codes & Standards quizzes. Two quizzes are available to be challenged during a 24-hour period of your choice during the first week of each month. Learn more about the CSIA C&S Quizzes. CSIA CEUs: 2 C&S/quiz April 2-7, 2012 National Chimney Sweep Training School CSIA Technology Center Fundamentals of sweeping and inspection of chimney systems, equipment operation, health and safety considerations and step-by-step instruction in codes, clearances, standards and practices. Learn more about the National Chimney Sweep Training School. CCS CEUs: 4 T, 4 C&S, 4 C&L, 4 H&S NFI CEUs: 16 T April 9-13, 2012 CSIA Certified Chimney Sweep Review Online The online CSIA Certified Chimney Sweep® review sessions are offered each month and feature five sets of lessons and practice quizzes to be completed anytime during the seven day timeframe. Learn more about the online review sessions. April 9-13, 2012 CSIA Certified Dryer Exhaust Technician Review Online The online Certified Dryer Exhaust Technician review features daily reading assignments, lessons and interactive quizzes designed to help you pass the CDET exam. Learn more about the online CSIA Certified Dryer Exhaust Technician review. April 13, 2012 CSIA Certified Chimney Sweep Review and Exam Manchester, NH (location TBD)


Send us your greenhorn.

in 6 days, and we’ll send you back a pro.

You can spend weeks trying to get a new employee up to speed. In the process, you’ll have used up your valuable time, your patience, and more money than you would like to admit. Instead, send your employee to the most popular, cost-effective chimney sweep training in North America: CSIA’s National Chimney Sweep Training School. In less than a week, we’ll create an employee that you’ll be proud to send on a call – and happy to count toward your bottom line.

Classes fill quickly, so register now!

2012 DATeS:

April 2–7 June 4–9 August 6 –11 September 24–29

At the 6-day hands-on Training School, your employee will learn: How to inspect and service chimney systems serving any fuel burning appliance.

How to be safe, with the latest health and safety equipment and methods.

How to work with residential heating appliances, including wood stoves, pellet stoves, inserts, factory-built fireplaces, central heaters and furnaces.

How to diagnose chimney performance problems: understanding draft and flow, diagnosing down drafts, flow reversals, inadequate flow, stack effects, updrafts, pressure effects and gauges.

How to navigate the International Residential Codes.

How to follow the NFPA 211 standards.

Class size is limited to ensure a ratio of no more than eight students per instructor. This small class size means that students have the opportunity for individual attention from the school’s experienced instructors, and ample opportunities for hands-on training. Because class size is limited, it is important to apply early to reserve your place.

Register today at www.csia.org or call us at (317) 837-5362. Take advantage of these other CSIA educational offerings that can build your business:

The online CSIA Certified Chimney Sweep review provides exam candidates with a convenient and affordable guided learning experience.

The online Certified Dryer Exhaust Technician (CDET) review provides exam candidates with a convenient and affordable guided learning experience designed to help you pass the CDET exam.


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In-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L April 16-20, 2012 Health and Safety Week CSIA (online) Each month, you have the opportunity to register for one of the many topics in our bank of online health and safety sessions. We’ll add a new session every month to help you keep on top of your company’s regular safety meetings. Learn more about Health & Safety Week, CSIA & NFI CEUs: Vary by topic selected. April 23-27, 2012 CSIA eLearning Online The industry’s favorite seminars in a new online format allowing you to earn CEUs online. A new topic will be added each month! Learn more and see the sessions available. CSIA & NFI CEUs: Vary by topic selected. April 23-27, 2012 Lining Masonry Chimneys with Stainless Steel CSIA (online) This self-paced online course features five class

sessions plus when you register, you will receive two DVDs with three separate jobs to review from startto-finish along with a discussion of each job which reflects the various components and tools which are useful to the process. Learn more about this online course. CSIA CEUs: 3.5 T, 3.5 C&S, 1 H&S, 2 C&L, 1 B NFI CEUs: 4:5 T April 23-27, 2012 Chimney Physics CSIA (online) Diagnosis and resolution of chimney performance problems, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances in a self-paced online format. Learn more about Chimney Physics Online. May 1, 2, 3 and 4, 2012 Codes and Standards Quizzes CSIA (online) You can earn CSIA CEUs by taking Codes & Standards quizzes. Two quizzes are available to be challenged during a 24-hour period of your choice during the first week of each month. Learn more about the CSIA C&S Quizzes. CSIA CEUs: 2 C&S/quiz May 7-11, 2012 CSIA Certified Chimney Sweep Review

Grow with Gas Grow your business by learning to service gas hearth appliances.

Turn your employees into gas appliance professionals in just a few days. Students will work with live appliances in the CSIA Technology Center lab, learning how to troubleshoot gas hearth appliances while in operation. Instructors will help them determine the proper venting system for each appliance, as well as how each appliance should be serviced. Students will also get an objective overview of a variety of gas hearth appliances.

NFI Gas Specialist Certification Exam included with registration!

Get growing with gas with Installing and Troubleshooting Gas Hearth Appliances: May 14-18, 2012 at the CSIA Technology Center near Indianapolis.

Register today at www.csia.org

Online The online CSIA Certified Chimney Sweep® review sessions are offered each month and feature five sets of lessons and practice quizzes to be completed anytime during the seven day timeframe. Learn more about the online review sessions. May 7-11, 2012 CSIA Certified Dryer Exhaust Technician Review Online The online Certified Dryer Exhaust Technician review features daily reading assignments, lessons and interactive quizzes designed to help you pass the CDET exam. Learn more about the online CSIA Certified Dryer Exhaust Technician review. May 11, 2012 CSIA Certified Chimney Sweep Review and Exam Scranton, PA In-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L May 14-18, 2012 Health and Safety Week CSIA (online) Each month, you have the opportunity to register for one of the many topics in our bank of online health and safety sessions. We’ll add a new session every month to help you keep on top of your company’s regular safety meetings. Learn more about Health & Safety Week, CSIA & NFI CEUs: Vary by topic selected. May 14-18, 2012 Installing and Troubleshooting Gas Hearth Appliances CSIA Technology Center Service and installation, including appliance standards, combustion requirements, pipe sizing and installation, troubleshooting, carbon monoxide testing and fuel conversion. Learn more about Installing and Troubleshooting Gas Hearth Appliances. May 21-25, 2012 Chimney Physics CSIA (online) Diagnosis and resolution of chimney performance problems, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances in a self-paced online format. Learn more about Chimney Physics Online.

See the complete 2012 CSIA Educational Events calendar online at www.CSIA.org.


JANUARY 12 SWEEPING 21


Exhibitor Profiles

Meet these vendors and more at NCSG Innovation 2012 in Orlando. A. W. PERKINS COMPANY – BOOTH # 310 36 Curtis Avenue Rutland, VT 05701 (800) 698-7412 (802) 773-3600 www.awperkins.com sales@awperkins.com A.W. Perkins Company is the industry’s leading supplier of Professional Chimney Power Sweeping Equipment and Rotary Dryer Vent Cleaning Equipment. Our Rutland, Vermont manufacturing facility builds the unsurpassed RoVac Chimney and Dryer Vent Cleaning Vacuum which both collects dust during sweeping and picks up sweeping debris. Our RoVac Cleaning Systems pairs our RoVac Vacuums with the original ButtonLok Chimney Rods, Enforcer ButtonLok Steel Rods/Tools and ButtonLok Chimney Brushes and Medusa whips, Stinger whips and creosote removing chains. Our spring mounted brushes for dryer vent cleaning have become industry standard, and we now offer versions for pellet stoves and air ducts. Our newest items are ash vacuums, moisture meters and a PAPR respirator. We also make a line of high-temperature cements and mortars, high temperature silicone seala nts, Hearthglass Cleaner, and Break-N-Burn fire starters. Contact us today for a catalog and look for us at industry trade shows. AHRENS CHIMNEY TECHNIQUE INC. – BOOTH # 201 2000 Industrial Avenue Sioux Falls, SD 57104 (800) 843-4417 Fax: (605)335-1525 www.ahrenschimney.com ahrenschimney@qwestoffice.net A successful chimney professional needs products and knowledge to solve customer problems at a profit. Internationally respected for the Ahrens poured-in-place chimney lining system, Ahrens offers the products and tools to boost your bottom line. Chamber-Tech 2000, an amazing high temperature insulating mortar for smoke chamber restoration, along with our newly developed Ahren-Fire fireplace restoration system are just a couple of specialty products available as profit potential to you. Call and receive our Chim-Pro Chimney & Fireplace Restoration catalog and handbook. It contains all the tools, products and knowledge to get the job done right. CERTIFIED CHIMNEY PROFESSIONALS – BOOTH # 110 P.O. Box 300 Lemont, PA 16851 (814) 689-1576 www. certifiedchimneyprofessionals.com contact@certifiedchimneyprofessionals.com Our certifications are intended to fortify the experienced chimney professional’s knowledge, and to allow the experienced chimney professional the chance to prove by independent testing that they have attained a professional level of knowledge of the codes, standards and practices of a Certified Chimney Professional™ or a Certified Chimney Reliner™ and to achieve the designation.

22 SWEEPING JANUARY 12

CHATEAU ON THE LAKE – BOOTH #613 NCSG Innovation 2013 Host Property 415 North State Highway 265 Branson, MO 65616 (888) 333-LAKE (5253) www.chateauonthelake.com Our AAA Four Diamond Branson resort & spa offers everything one would expect from a five-star resort —including a stunning lakefront location; luxuriously appointed accommodations; comprehensive amenities; choice of dining options; and expansive event space for meetings, conferences, social events and weddings —all at an affordable price that provides a great value for your vacation dollar. And what truly sets us apart is our expert staff, all being committed to providing each and every guest with an extraordinary level of service that is at once accommodating and professional yet warm, welcoming, and genuine. CHIMNEY SAFETY INSTITUTE OF AMERICA – BOOTH # 701 2155 Commercial Drive Plainfield, IN 46168 (317) 837-5362 Fax: (317) 837-5365 www.CSIA.org office@csia.org The Chimney Safety Institute of America (CSIA) is a 501 (c) (3) non-profit organization governed by volunteer industry professionals and technical experts across the country. Established over 30 years ago, the CSIA Certified Chimney Sweep (CCS) credential is still the best method for homeowners to measure a chimney sweep’s technical expertise. CSIA’s mission includes public and professional education with a commitment to the elimination of residential chimney fires, carbon monoxide intrusion and other chimneyrelated hazards that result in the loss of lives and property. CSIA devotes its resources to educating the public and related industries through its public relations efforts and its relationships with affiliated trades such as home inspectors, REALTORS and oil heating service managers. CHIMNEY SWEEP NEWS, THE (SNEWS) – BOOTH # 409 12119 Lupine Ln Klamath Falls, OR 97603 (800) 474-5196 www.ChimneySweepNews.com ChimneySweepNews@aol.com The Chimney Sweep News (SNEWS) is the essential publication for today’s chimney professional - timely, educational and entertaining. In ten issues each year, The Chimney Sweep News features the latest information on products, business building, skills and techniques. Our acclaimed original writing and photography is contributed by working chimney sweeps, suppliers and experts in related trades. There is no other publication in the world like The Chimney Sweep News, devoted to the North American chimney professional. “Nurturing, troubleshooting, self-directly learning, risky, hard working. And above all, amazing. The magazine fits the profession, doesn’t it?” wrote John Crouch. Please subscribe today - call us at 800-474-5196.


COMPLETE MERCHANT SOLUTIONS – BOOTH # 315 5132 N. 300 W. Suite 100 Provo, UT 84604 (877) 267-4324 www.cmsonline.com jwilson@cmsonline.com Complete Merchant Solutions is a full service payment solutions provider. We facilitate electronic payment processing for VISA, MasterCard and Discover cards as well as ACH and checks. With years of experience helping merchants manage their electronic payments, we are sensitive to the unique and individual demands of running a business. Our goal is to make the process of accepting payments for your business hassle-free, cost effective and most of all, secure. We provide special rates to NCSG members so if you are currently processing credit cards with another provider, or if you are just exploring the idea of accepting credit cards and comparing rates and fees, contact us for a no pressure cost breakdown comparison. CONDAR COMPANY – BOOTH # 113 108 Mill Spring Road Columbus, NC 28722 (828) 894-8383 www.Condar.com MikeWhitt@Condar.com When you buy Condar products you get the best available. In everything we do our company is committed to good engineering, attractive design, and quality production. Our company is dedicated to positive environmental practices and to American manufacturing. Condar is independently owned. We’re located in the Blue Ridge mountains of western North Carolina, an area where folks take pride in their work. We believe in delivering trustworthy value, to earn your business “one order at a time.” Condar doesn’t distribute through mass-merchants. We serve chimney sweeps, specialty retailers and hearth-products distributors, expertly and with personal attention. COPPERFIELD CHIMNEY SUPPLY – BOOTH #401 and 402 304 South 20th Street Fairfield, IA 52556 (800) 247-3305 Fax: (800) 272-5156 www.copperfield.com orders@copperfield.com Copperfield is the largest chimney supply company in North America. Copperfield was founded in 1978 and currently distributes chimney and hearth products to 8000 professionals in the United States. Known for its selection, service and helpfulness Copperfield has long been the industry leader not only with products but also education. The education Copperfield provides has assisted many professionals in taking their business to the next level both technically and professionally. Knowing that a reliable supplier is the key to success Copperfield has the lowest back order rates and fastest shipping in the industry with all orders placed by 3pm customer time shipped the same day. DUCT CLEANERS’ SUPPLY – BOOTH # 708 11153 S. Wilton River Rd. New Richland, MN 56072 (800) 634-2822 Fax: (888) 634-2822 www.ductcleanerssupply.com 4viper@ductcleanerssupply.com Duct Cleaners’ Supply has the innovative products you need to get the job done and the every day items you use at affordable prices. Our Patented Build-A-Brush™ and Revolution Rods™ allow you to sweep systems with ease and give you unmatched versatility.

For more information check out our website at www.ductcleanerssupply.com or call (800) 634-2822. EARTHCORE INDUSTRIES/ISOKERN FIREPLACES & CHIMNEY SYSTEMS – BOOTH #203 6899 Phillips Industrial Blvd. Jacksonville, FL 32256 (800) 642 - 2920 www.earthcore.com customerservice@isokern.net Earthcore is the proud manufacturer and distributor of Isokern Fireplaces & Chimney Systems, the finest hearth related products on the market. Isokern is the original in the modular fireplace and chimney industry and has a rich history of over 80 years in production and over 20 years in the US. All Isokern products are manufactured in our state of the art, quality controlled manufacturing facility in Chesapeake, Virginia. The Isokern line is tested and listed to the highest standard and a size range from fireplaces as small as 28” to as large as 6’ in hearth width with multiple chimney products. Earthcore also has multiple EPA Phase 2 qualified Isokern Fireplaces on the market. Earthcore is also the manufacturer and distributor of other fine hearth related products, such as the ISO’ven Wood Fired Oven, Isoflames Gas Logs, Decorative Chimney Caps and more. Visit our website at www.earthcore.co for more information. ENERVEX, INC. (formerly EXHAUSTO) – BOOTH #408 1200 Northmeadow Pkwy, Ste. 180 Roswell, GA 30076 (800) 255-2923 Fax: (770) 587-4731 www.chimneyfans.com info@chimneyfans.com ENERVEX, formerly EXHAUSTO, is a manufacturer of high quality chimney top mounted chimney fans that are guaranteed to assure a proper draft and to correct existing draft problems in almost any chimney. Use the fans for wood, gas, pellet, oil and coal fuel appliances—and the fans mount on any type, size and shape of chimney. To ensure correct draft and best performance of appliance, the fans are equipped with a variable speed control. Various optional controls are available to fit almost any application. Also available is the new EcoDamper Fireplace Draft Damper System for gas fireplaces. Call or email today for your free dealer package and tool kit. And be sure to be added to our preferred dealer list! ESTOBAN CORPORATION – BOOTH # 601 1643 Hwy 34 West Fairfield, IA 52556 (641) 472-7643 www.chimscan.net info@chimscan.net Estoban Corporation designs chimney cameras and air duct inspection systems. Our chimney inspection cameras and chimney cleaning tools are designed to operate in common chimney flues sized from 3” venting pipe to 13”x18” fireplace flues. Larger size flues for commercial chimneys can be done with special packages to stabilize, rotate and operate the camera. ChimScan® is designed to produce imagery from inside the chimney structure, documenting the chimneys interior general condition or locate where defects may be hidden. Even with strong lights or sunshine, areas may be left unseen. In this day and age, open voids within the chimney can drastically reduce its ability to operate properly, leaving condensates and by products still remaining inside the chimney. We look forward to seeing you at the show (our booth is 601) and on Facebook at www.facebook.com/EstobanCorporation!

JANUARY 12 SWEEPING 23


FIRESAFE INDUSTRIES – BOOTH #514 5335 Ritchie Road Bealton, VA 22712 (800) 545-6607 Fax: (540) 439-6700 www.firesafeinc.com Firesafe Industries is a corporation involved in extensive research and development in the chimney restoration industry. Since 1980, Firesafe has restored thousands of chimneys, developed numerous specialized products to restore and protect chimneys, and designed specialized tools for the chimney restoration contractor. Our dedication, ethics, and insatiable drive to explore and develop more efficient methods and higher quality products bring us to the forefront of the chimney restoration industry. Our commitment to research and development has led to vast improvements with products such as the Guardian S.C.R. smoke chamber restoration, CrownGuard crown sealants, FireGuard™ flue sealant, Guardian cast-in-place chimney liner®, and the Terminator encased flue liner removal tool. HY-C COMPANY – BOOTH #304 10950 Linpage Place Saint Louis, MO 63132 (800) 325-7076 Fax: (314) 241-2277 www.hyccompany.com sales@hy-c.com HY-C’s growth continues with the acquisition of Fire Chief Industries and their line of wood burning add-on furnaces. Made in the USA for three decades, the Fire Chief forced-air furnaces can efficiently and affordably heat most homes. The outdoor units boast the patent-pending heat dump feature, which protect the units in the case of a power failure (the nemesis of outdoor furnaces). The indoor furnaces feature a thermostatically controlled draft, 360º cast iron roller grates and a three speed blower producing 1800 cfm. HY-C has been an industry leader manufacturing Chimney Covers and Fireplace Accessories for over 65 years. Our complete line of both stock and custom-sized Chimney Covers are available in Copper, 304 Stainless Steel, Black-Painted Galvanized Steel, and Aluminum in a wide variety of models and styles. HY-C also manufactures a full line of the new Type 2 and Type 1 Stove Boards and Hearth Extenders; Firewood Storage Racks/Covers and Cast Iron Fireplace Grates. For additional add-on sales opportunities, HY-C manufactures a variety of Wildlife Control products, including Roof, Dryer, Foundation and Soffit VentGuards. LEVEL RITE LADDER SAFETY TOOLS – BOOTH #413 Berle & Kay Blehm 3120 Foothill Blvd. Oroville, CA 95966 (530) 534-6000 www.levelrite.net bgblehm@comcast.net Level Rite LLC manufactures ladder safety tools to help protect chimney sweeps, roofers, remodelers, etc. who use a ladder in their everyday work. The Ladder Roof Anchors “suspend” your ladder from the ridge of a roof to provide easy access and a sturdy surface on which to stand. One of the (four) roof anchors meets OSHA guidelines for personal fall protection on a 12:12 pitch roof or steeper. A Gutter Jumper protects gutters at the roof eave from the weight of a ladder, and stabilizes the ladder when accessing a roof. Carrying materials to the roof just got easier with a Li’L Burro Material Transport that “rides the rails” of your ladder to carry bricks, building materials, tools, etc. from the ground to the roof or from the roof eave to the roof ridge. Visit Level Rite (#413) and see how ladder safety tools …….Put SAFETY AT YOUR FEET! LIFETIME CHIMNEY SUPPLY LLC – BOOTH #507 132 Dupont Street Plainview New York 11803 (516)576-8144 www.LifetimeChimneySupply.com

24 SWEEPING JANUARY 12

Frank@liftimechimneysupply.com Don’t you owe it to yourself to find out why over 800 customers switched to Lifetime. With the most innovative technology, best quality products and personalized customer service, Lifetime Brands continues to redefined the industry standards. It’s simple. We treat all our customers like Family; provide the best quality products from UL Listed Smoothwall, Singlewall and Heavy Flex Lining Systems; AND we offer the most competitive pricing in the industry. We know that when selecting a supplier it’s a critical step in your business. Let us suprise you and come by and check out our booth. Every now and then it’s ok to be surprised! Let our Family take care of yours .....hopefully for a LIFETIME. We look forward to seeing you at the show. LINDEMANN CHIMNEY CO. – BOOTH #606 28915 Herky Drive, Suite 102 Lake Bluff, IL 60044 (800) 722-7230 Fax: (847) 549-7995 www.LindemannChimney.com We are a chimney supplier, a manufacturer and a chimney service business. As one company, we pride ourselves in having uncompromising integrity demonstrated by honest, ethical business practices. As a team and individually we go to extraordinary lengths to serve our customers and pledge to help them grow their businesses. We strive to exceed their expectations and in return they are loyal fans and share their experience with others. We measure our success by the impact we have in the world. We enrich the lives of others, we contribute to the betterment of our communities, our industry and we ultimately leave the world better than we found it. In addition to distributing, we manufacture premium chimney top dampers: Sealtight, Energy Top, Energy Top+ and The Top Damper (previously U.S. Fireplace Products). They are the tightest sealing chimney top dampers in the industry and can be found with the industry’s best distributors. M&G DURAVENT – BOOTH #114 877 Cotting Court Vacaville, CA 95688 (800) 835-4429 www.duravent.com marketing@duravent.com Consistently the first to market with new innovations in venting systems, M&G DuraVent has captured a leadership position for venting products in emerging markets. With venting for all-fuel chimney, relining, direct vent, biofuels, plus natural gas, propane, water heaters and boilers and more, M&G DuraVent offers Complete Venting Solutions. All products made in the USA (except for PolyPro). Scientifically proven materials and unequalled engineering make M&G DuraVent products not only the best choice, or safest choice, but the only choice for professional quality venting products. DuraTech, PelletVent Pro, DirectVent Pro, Ventinox, DuraLiner, DuraFlex, DuraPlus, DuraChimney II, DuraBlack, DVL, FasNSeal and PolyPro. METAL-FAB, INC. – BOOTH #604 P.O. Box 1138 Wichita, KS 67201 Phone: (800) 835-2830 info@mtlfab.com www.mtlfab.com Metal-Fab Inc. was founded in 1959 in Wichita, KS on the idea that offering better products and services are the key to success. They began as an independent, privately owned business and continue today with the same values. Metal-Fab is a leading manufacturer of vent pipe for the Hearth and Chimney Sweeps market. These products include Solid Fuel vent, Stainless Steel and Aluminum Chimney Liners, Type B gas vent, Condensing vent, & Flexible gas tubing (CSST), plus other vent. Metal-Fab’s vent pipe is manufactured in the USA. They have made their name by shipping in 1 to 2 days and 100% complete. Metal-Fab’s independence is an important factor in the superior service they provide customers.


Get your photos ready for the NCSG Contest! The National Chimney Sweep Guild wants your photos for our first photo contest, with winners to be announced at the NCSG Innovation 2012 convention in Orlando. There are three categories: Darwin Award: Best of the worst chimney, fireplace or wood stove installation. Just when you think you’ve seen it all, something comes up that you just can’t believe. Best Fireplace Face Picture: Submit photos of great work you’ve seen with cultured stone, brick, or other materials. Best Masonry Construction: Submit the best of your own work constructing

chimneys, fireplaces, masonry heaters, etc. – if it has anything to do with fire it is eligible! Judging will be done by a panel of industry experts. There is no charge for entering the contest. Entries must be received in the NCSG office by January 15, 2012. See the official rules under the Member’s Only section of the NCSG website at www.ncsg.org or contact NCSG PR Task Force Chair Marge Padgitt at (816) 461-3665 for more information.


MEYER MACHINE & EQUIPMENT, INC. – BOOTH #501 351 Main Street Antioch, IL 60002 (800) 728-3828 www.MeyerMachine.com information@MeyerMachine.com

OLYMPIA CHIMNEY SUPPLY, INC. – BOOTH # 208 600 Sanders Street Scranton, PA 18505 (800) 569-1425 www.olympiachimney.com customerservice@olympiachimney.com

QUALITY air duct cleaning equipment at an affordable cost. Add a duct cleaning service to your company with the POWERFUL General or Ranger POWER VACUUM today. Turn key packages include TRAINING, and star at only $13,000. Stop by our BOOTH # 501 at Innovation 2012 to get more info and kick the tires of your newest MONEY MAKER. For SWEEPERS already on board, TEST-DRIVE the Ranger with the HUM-V!

Olympia Chimney Supply Inc. located in Scranton, PA is a manufacture of Stainless Steel Class-A Chimneys, Chimney Liners, Chimney Components and Single and Double Wall Black Stove Pipe. Its quality products are backed by a Forever Warranty that is transferable to the next homeowner and are tested and UL listed by Underwriters Laboratories. Olympia also distributes many other chimney related items for your convenience; such as chimney restoration products, tools, brushes & rods and much more. It has a Custom Shop in-house that will fabricate anything to your specifications and a Customer Service Department that is comprised of CSIA certified techs who are able to assist you with any technical questions that you might have. Olympia, better known as Your Partner in the Business, strives to provide exceptional customer service to put the needs of your business first and foremost. Call us today; visit us on the web or like us on Facebook!

NATIONAL CHIMNEY SUPPLY – BOOTH #107 3 Green Tree Drive South Burlington, VT 05403 (800) 897-8481 www.nationalchimneysupply.com marketing@nationalchimneyvt.com National Chimney Supply is proud to be the Premier Chimney Liner manufacturer for the chimney industry and a member of the National Chimney Sweep Guild. This year, we are celebrating our 20 year anniversary of manufacturing M-Flex Stainless Steel and Aluminum liner systems. National Chimney Supply has the industry’s largest variety of sizes, alloys, and custom chimney liners. We are dedicated to superior products, service, and safety. NATIONAL CHIMNEY SWEEP GUILD – BOOTH #702 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365 www.NCSG.org office@ncsg.org It is the mission of the National Chimney Sweep Guild to promote the success of its members by providing progressive services, encouraging professionalism and ethical accountability, and advancing the chimney and venting industry through public awareness of the trade. Stop by the booth to learn more about your membership benefits! NEW ENGLAND CHIMNEY SUPPLY – BOOTH #212 280 Commerce Street Williston, VT 05495 (888) 900-8106 Technical: (802) 310-5843 cell Fax: (888) 392-4432 www.newenglandchimneysupply.com ps@nesbestflex.com A Full Service Innovative Chimney Liner Manufacturer That Offers a Wealth of Experience, Products and Originality New England Chimney Supply is now in it’s 2nd yr. of business with hundreds of satisfied customers. Its leadership is made up of trusted individuals who have earned the respect of their peers in the chimney industry. The New England Chimney Supply team brings more than 75 years of combined experience in the chimney industry to you. Pierre Simard and John Parot have built their reputations based on their knowledge and expertise in the chimney liner supply business. “We are one big family at New England Chimney Supply and we bring family values to our business. We sincerely care about you, about your customers and about our products. We promise 4 things: (1) That we have what it takes to make ‘our’ homes safe. (2) We will make your jobs easier. (3) Doing business with us will be enjoyable. (4) Your satisfaction is guaranteed 100%.

26 SWEEPING JANUARY 12

RASMUSSEN GAS LOGS & GRILLS – BOOTH #303 12028 Philadelphia Street Whittier, CA 90601 (562) 696-8718 rasmussen.biz info@rasmussen.biz Rasmussen is the Sweep’s direct source for everything you need in vented and vent-free gas logs and contemporary gas fires. Our knowledgeable staff can assist you in determining the right fit for a particular fireplace or answer any technical questions you may have. We also make custom sets for large and/or unusual vented fireplaces. Additionally, we offer to Sweeps our full line of Solaire Infrared Grills and Bromic Radiant Patio Heaters to sweeps for sale to customers or to buy at trade discount for personal or friends’ use. Rasmussen is a four-generation family business located in Whittier, California, and is a proud supporter of the NSCG and its Innovation show. We invite you to join our Dealer Business Alliance, which is dedicated to providing you with business building information and assistance. We look forward to helping you make more money. REGENCY FIREPLACE PRODUCTS US, INC. – BOOTH #412 733 Enterprise Ave Dekalb, IL 60115 888-355-2506 www.regency-fire.com krutherford@regency-fire.com Regency strives to be a world leader in the design, manufacture, and marketing of hearth products. Every day each of us employs EXCITE™ (Exercising Continuous Improvement Towards Excellence)* in all of our processes assuring we are meeting the needs of our customers. We believe in the four cornerstones of great fireplace products: high quality, good value, clean burning efficiency, and beautiful aesthetics. REGIONAL CHIMNEY SUPPLY – BOOTH #214 8045 Snouffer School Road Gaithersburg MD 20879 (301) 740-3488 www.regionalchimneysupply.com sales@regionalchimneysupply.com We’re a full line chimney supplier: small and personal. We also offer an online catalog for those who’d like to “get in and get out” when making an order. Prices are in line and services is good, though you should verify that with people who already deal with us. We like our customers and pray for them, and do not want customers who are hard to get along with. I like what I do because I like the people I serve, and hope you’ll give us a chance to serve you too. Thank you to all the people who already deal with us; thank you very much. We wish you all a good year in business- safe and prosperous, but a good year personally especially.


RLH INDUSTRIES, INC. – BOOTH # 502 1574 Calkins Drive Gaylor, MI 49735 (800) 289-2446 Fax: (866) 353-9329 www.chim-flex.com RLH Industries, Inc. is a service centered, factory direct source for premium UL listed stainless steel and aluminum chimney lining systems since 1983. In addition, we manufacture our exclusive line of beautiful direct vent terminations: the Homestyle and Eurostyle Collections. We understand your frustrations when suppliers over-promise then fail to deliver. In contrast, we have the right people, systems and company culture to guarantee your expectations are not just met, they are exceeded. Our commitment to innovation, service, safety and the highest manufacturing standards make us an industry leader. With RLH Industries, Inc. you can “Expect More!”. Call for your free catalog today. RUTLAND PRODUCTS – BOOTH #605 P. O. Box 340 Rutland, VT 05702-0340 (800) 544-1307 www.rutland.com sales@rutland.com Rutland Products, winner of the Inventice Award, is providing a little TLC for chimney sweeps! And by TLC, they mean Torque Lock Connector, an innovative system that saves time and frustration. Use TLC with all of their rod systems, tools and brushes. The patent pending design takes the torque off the push button, which is recessed to avoid accidental disconnects. Check them out at Booth 605 of the NCSG Innovation Trade Show. Rutland Products has a full line of Chimney, Fireplace, Hearth and Professional Grade Products including high temperature silicones, cements, mortars, paints and polishes. They offer creosote removers, glass cleaners, gasketing, fire starters, gas log maintenance products, masonry cleaners and more! They have been in business for over 125 years which is quite the testament to the quality and service they offer. SAND HILL WHOLESALE, INC. – BOOTH # 202 1955 Alum Creek Drive Columbus, OH 43207 (800) 258-5496 Fax (800) 958-5497 www.sandhillwholesale.com info@sandhillwholesale.com Sand Hill is America’s oldest national distributor of fireplace, wood and gas heating products. We are proud that we can offer you over 2,200 quality products featured in our 118-page color catalog. Offering the Sweeps Perfection™ line of rain caps and the Homeowners Choice™ relining systems, we have what you will need for your job, on hand and ready to ship. Whether you need a new chimney brush, custom chimney cap or custom ovalized chimney liner, Sand Hill offers that as well. Sand Hill provides customer satisfaction by giving excellent service. We ship the same day when we receive your order by 2:00 P.M. Eastern Time. We offer the best dating programs in the industry and give Free Freight on qualified orders. SAVERSYSTEMS – BOOTHs #101 & 102 800 South 7th Street Richmond, IN47374 (800) 860-6327 Fax: (765) 935-4999 www.chimneysaver.com info@chimneysaver.com SaverSystems has manufactured the ChimneySaver line of maintenance and repair products for masonry chimneys since 1987. ChimneySaver Water Repellent is the industry standard for eliminating water penetration in

chimneys and other masonry structures. CrownCoat and CrownSeal crown repair products offer long term, cost effective solutions for repairing damaged or leaking chimney crowns. SaverSystems also manufactures ACS and CreAway, the industry’s leading creosote modifiers, which assist in the removal of glazed creosote. Download your free copy of our Chimney Problem Checklist from our website to assist you with solving difficult chimney leaks. Call or email us for your free Chimney Care DVD to learn how to increase your sales and correctly apply these problem solving products. SEND OUT CARDS – BOOTH #411 Bob Ferrari P.O. Box 491592 Redding, CA 96049 (530) 941-5818 Cell www.sendoutcards.com/20017 bob@flueseason.com Send Out Cards is the single greatest product for producing unsolicited referrals and customer retention through appreciation. You can send a personal, physical card, in your own handwriting, with a real stamp, in the time it takes to send an email, for under a dollar. This system can be used for forward scheduling, saying “Thank you”, rewarding customers who refer you or give you a recommendation on sites such as Angie’s list, or anytime you want them to remember you with good feelings. Appreciation deepens and solidifies your relationship with your clients good relationships are the foundation of good business. There are a zillion creative ways to use cards for proposal follow up, showing you notice what is important in your clients life, and sometimes, just to have fun and spread a little joy around. Bob will show you how. SLEEPY HOLLOW CHIMNEY SUPPLY – BOOTH #410 85 Emjay Boulevard Brentwood, NY 11717 (800) 553-5322 Fax: (631) 231-2364 sleepy_hollow_sply_@prodigy.net Founded in 1977 by three chimney sweeps, Andy, Ray and Fred, our vision and quest were to become an innovative service company on the cutting edge. This vision led to a small supply company with industry-first products like Super-Flex® and components in 1980, Cera-foil® ceramic blanket in 1985 and North America’s largest specialty selection of chimney cleaning equipment and tools. We have become a formidable fabricator of high temperature stainless alloys and manufacture the Bellfires® Refractory Fireplace, since 1986. As our industry grew, we were at the forefront addressing wood, oil, coal and gas fuel venting solutions, educating through classic hands-on workshops coast to coast. TIMBURN, INC. – BOOTH # 405 211 River Ridge Circle South, Suite 103 Burnsville, MN 55337 (877)439-7400 www.timburn.com mbrown@timburn.com Timburn Firestarters: Treat Creosote Buildup Without Dangerous Chlorides: Timburn’s chloride-free Chimney Pack Professional Firestarter treats creosote with every fire by releasing a natural additive as the fire is lit. Contains no chlorides or halides that can damage stainless steel liners and masonry chimneys. Effective on new and existing buildup including Stage 3. Repeat Customers Mean Growing Profits: Improve customer retention with Timburn’s free Custom Labeling Program that puts your name, phone number and reminder date on the hearth. Keep your customers on schedule for annual cleanings and inspections. JANUARY 12 SWEEPING 27


TOTAL HEARTH, INC. – BOOTH #508 PO Box 1247 Mount Sterling, KY 40353-5247 (800) 874-0791 (859) 498-7457 www.totalhearth.com stoveparts@aol.com

VENTECH INDUSTRIES, INC. – BOOTH #207 384 Harold L Dow Hwy., Suite One Eliot, ME 03903 (866) 439-0069 Fax: (207) 439-0269 www.VentechIndustries.com info@VentechIndustries.com

From hard to find replacement stove parts to exclusive hearth appliance lines, Total Hearth is the “one stop shop” for all your hearth appliance needs. We invite you to “Experience the Total Hearth Advantage”.

Ventech Industries, Inc. is the Exclusive Distributor of Advanced Ceramic Coatings and Thermal Protective Systems. Our products are designed to progress the venting professional with Ceramics that coat from the firebox to the chimney cap! Dynacote will enhance the firebox returning up to 30% more heat to the room while extending the life of the firebrick. Smoktite will coat, seal and improve the operation of the smoke chamber without removing the damper frame. And Thermocrete Ceramic Flue Sealant will increase the safety and performance of the flue while adding strength and durability. And our ceramic products are tested and approved by the finest labs approved for use in countries around the globe. Improve the efficiency of your services. Strengthen your bottom line. Use the finest in quality ceramic products with the best in spray technology – with a Lifetime Warranty.

U.S. FIREPLACE PRODUCTS - BOOTH # 302 3939 Royal Drive NW #143 Kennesaw, GA 30144 (888) 290-8181 U.S. Fireplace Products, Inc. is an innovative company dedicated to building premium American Made fireplace dampers. Our lifetime-warranted dampers are made with the highest quality materials available. This creates an exceptionally tight sealing surface - the best available. The Seal Tight Damper provides a less restrictive opening and a superior seal to similar competitive dampers. It includes a poured liquid gasket and a flat silicone gasket which avoids metal-to-metal contact and ensures a 99% effective seal. The Energy Top Damper includes a refrigerator-style gasket seal that’s superior to any other fireplace damper in the world. The lid has an unrivaled design with exceptional spring strength, opening as much as 81% higher than the competition. The Energy Top Plus includes a premium quality stainless steel cover.

WAKEFIELD BRUSH – BOOTH #306 160 Freedom Court Elyria, OH 44035 Phone 800-264-7007 Fax 800-525-3427 www.wakefieldbrush.com sales@wakefieldbrush.com Wakefield Brush manufacturers a variety of traditional English chimney sweeping equipment to maintain and care for fireplaces, chimneys and wood burning stoves. Products include hand crafted poly brushes with a complete line of rods, fittings and accessories.

CrownGuard

Severe weather crown repair & protection

Centering system for metal chimney liners.

®

FireGuard

mortar joint repair system

The most advanced chimney liner in the world

Patented

PROVEN TRACK RECORDS ~ Solid profits ~ Engineered distinction Exceptional technical support & service To order call: 800-545-6607 info@firesafeinc.com 28 SWEEPING JANUARY 12

www.firesafeinc.com


Wakefield Brush has been supplying England’s chimney sweep trade for more than 60 years. Our hand made equipment ensures the finest quality that sweeps have experienced for decades. WöHLER USA, INC. – BOOTH # 407 20 Locust Street Suite 205 Danvers, MA 01923 (978) 750-9876 Fax: (978) 750-9899 www.wohlerusa.com info@wohlerusa.com Wohler USA is a German manufacturer of high quality and high tech equipment for chimney cleaning and visual inspection. Wohler has a 75 year history of providing the finest in sales and technical support to the Chimney Sweep Industry. With our U.S. Headquarters located in Danvers, MA our customer support team is more dedicated than ever to providing the best in equipment and service to our customers.

Z-FLEX (US), INC. – BOOTH #517 20 Commerce Park North Bedford, NH 030110 (800) 654-5600 www.Z-Flex.com sales@z-flex.com Z-Flex, part of the Novaflex Group of companies, is the leading manufacturer of specialty venting systems for furnaces, boilers, water heaters, oil heaters, fireplaces, and more. Z-Flex has been pioneering flexible answers to gas, oil, pellet and wood venting applications since 1979. Included are our flexible chimney liner solutions, and special gas vent (AL29-4C). We are a family owned business and pride ourselves on our well trained technical service, and helpful customer service staff.

YODLE – BOOTH #204 50 W 23rd St, Suite 401 New York, NY 10010 (877) 276-5104 www.yodle.com info@yodle.com Yodle, a leader in local online advertising, connects thousands of local businesses with consumers in a process so simple and cost-effective that business owners can’t imagine any other way to advertise.

YOU CLEAN CHIMNEYS, WHY NOT CLEAN DUCTS?

Click or Call to hear how Meyer Machine & Equipment can help YOU!

JANUARY 12 SWEEPING 29


NCSG Innovation 2012 • Orlando • February 15-18, 2012

NCSG POWERS UP ORLANDO Whether you take away one idea or dozens, NCSG Innovation 2012 in Orlando is the place to be to advance your chimney service business. NCSG welcomes Al Levi of Appleseed Consulting as its Innovation 2012 opening keynote speaker. Levi will explain what it takes for everyone at the company to function in a way that allows them to make (and keep) their promises of delivering higher levels of customer service while making a profit. After his keynote address, Levi will be joined by Bob Ferrari of Flue Season in California as he leads attendees in 7 Power Concepts to Own and Operate a Profitable Business honing in on what the Owner and Managers must do to set the vision for the company and create the steps for attaining that goal. Ferrari shares what was going on prior to his work with Levi and what’s happening there today. Attendees will also learn How Angie’s List Really Works as NCSG welcomes Mike Rutz of Angie’s List to present the closing keynote session.You know that consumer-driven rating services like Angie’s List are becoming increasingly important to your bottom line. Rutz,Vice President of Advertising for Angie’s List, will be joined by sweeps who have mastered the service in their own markets to share techniques to keep positive customer feedback in front of

ter s i g Re DAY TO nd a E! SAV

In addition to learning about consumer-driven marketing, the convention also offers sessions about the Pros and Cons of Selling Your Company to Your Employees (presented by Joe Spoden, President and Operations Manager of Jack Pixley Sweeps and Masonry) and Russ Dimmitt of Copperfield will help you determine the answer to an important question “Do You Run Your Business or Does Your Business Run You?” These are just a few of the sessions that will be held in Orlando this February. NCSG will also offer outstanding technical sessions which will help field techs improve skills and learn new techniques. You aren’t going to want to miss this! First time attendees, use promo code FIRST to take $100 off your full convention registration.

Early registration discounts end December 9, 2011! BE PART OF THE ACTION at the BUENA VISTA PALACE

This year’s convention and trade show will be held under one roof at the Buena Vista Palace across from the Downtown Disney Complex.

Ho t e l & Spa

your prospective customers. When you attend NCSG Innovation 2012, you will see how the service works both from a service provider standpoint and as a consumer.

Call (866) 397-6516 and mention that you’re with NCSG or use the link at www.NCSG.org to lock in rates starting at $139/night.

Note:There is an additional $10.95 daily resort fee which includes free wi-fi access and parking during your stay. Don’t delay! The NCSG discounted rate is available only through January 9, 2012.

Come early or stay late and make it a vacation! If your family perked up a little when they heard that the convention is being held in Orlando, we have you covered. Our discounted hotel rate runs February 9-22, so you can sneak in a few days before or after the convention for some time with the world’s most famous mouse or exploring any number of Orlando’s exciting destinations. Visit www.NCSG.org for more information on discounted tickets to area attractions.


NCSG Innovation 2012 • February 15-18, 2012 Schedule as of 11/4/11. Schedule subject to change. CEU information available at www.NCSG.org/innovation.

Tuesday, February 14 8 AM 1:00 PM 3:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM

CSIA Certified Chimney Sweep® & CSIA Certified Dryer Exhaust Technician® Review & Exam Sessions - Additional Registration Required NCSG Board of Directors Meeting CSIA Board of Directors Meeting Committee Meetings State Guild President’s Meeting Chimney Sweeping Around the World Valentine’s Day Dining at the Outback Veranda - Reservations Required

Wednesday, February 15 9:00 AM 9:45 AM 10:30 AM 11:00 AM 12:15 PM 2:15 PM 2:15 PM 3:45 PM 4:00 PM 4:00 PM 7:30 PM

NCSG Membership Meeting CSIA Informational Meeting Coffee Break: Sponsored by: SaverSystems Keynote Address: Delivering on Your Promise of Customer Satisfaction with Al Levi 2012 NCSG Group Photo: Be Part of History 7 Power Concepts to Own and Operate a a Profitable Business with Al Levi Thorough Chiminey Inspections w/Randy Brooks Soda Break: Sponsored by: M&G DuraVent How to Write a KILLER Profesional Report w/Marge Padgitt HearthMasters, Inc. Consumer Safety and the Chimney Sweep w/ Peter Cullen of Wohler USA Welcome Reception - Wear your top hat and tails Special appearances by Mary Poppins!

Thursday, February 16 8:15 AM Rotary Sweeping - A More Effective Method w/Joe Sauter of Your Chimney Sweep 8:15 AM Do You Run Your Business or Does Your Business Run You? w/ Russ Dimmitt of Copperfield 10:00 AM Lining a Fireplace for an Insert w/Russ Dimmitt 10:00 AM Pros and Cons of Selling Your Company to Your Employees w/Joe Spoden of Jack Pixley Sweeps 10:00 AM New Sweep Seminar & Tradeshow Sneak Preview 1:00 PM Innovation 2012 Opening Tradeshow Session 6:15 PM Pete Luter Innovation Awards Presented by The Chimney Sweep News

SEEK to WIN! at the NCSG 2012 Trade Show When you visit all of the trade show exhibitors participating in the SEEK to WIN! program, you can enter to win prizes like an iPad, a GPS, a portable DVD player, or one of several cash prizes!

Friday, February 17

9:00 AM Innovation 2012 Closing Tradeshow Session 9:00 AM Bakery Basket Sponsored by Chateau on the Lake 1:30 PM Lint for Dollars w/Alisa LeSueur of Dryer Vent Cleaners of America 1:30 PM We Fix Leaky Chimneys- How to Create a Second Busy Season w/Mark Stoner of Ashbusters and John Meredith of SaverSystems 1:30 PM Special Session for Affiliated Professionals: An Into to the Chimney Inspection & Service Industry with Ashley Eldridge of CSIA 3:15 PM Fireplace Restoration w/Chris Prior of Adirondack Chimney Co. 3:15 PM Tools for OSHA Compliance: Implementing Health and Safety Programs w/Hope Stevenson of Dave Pomeroy Signature Training 8:00 PM CSIA Benefit Auction - An Evening with the Stars (Dress as your favorite movie character!)

Saturday, February 18 9:00 AM Things You Should Know Before You Service Gas Appliances w/Dennis Dobbs of The Fireplace Service Center 9:00 AM Marketing Roundtables: Website Marketing, Social Media, Customer Appreciation, Branding and Print Ads and Public Service Announcements 11:00 AM How to Read and Use Body Language in Sales w/ Hope Stevenson 11:00 AM How Does Angie’s List Really Work? w/Mike Rutz, Joe Sauter and others 2:15 PM General Session: Customer Service Side of Service w/Mike Rutz of Angie’s List 6:00 PM Cocktail Hour 7:00 PM Closing Banquet & Awards Ceremony

Find seminar descriptions, CEUs and more at www.NCSG.org/innovation

s k n a h t y n Ma o our t ors! s n o p s 2 1 20

CLOSED CIRCUIT

Internal Evaluation System

Chateau on the Lake (Branson, MO) M&G Dura Vent • SaverSystems


NCSG Innovation 2012 • February 15-18 • Orlando NCSG MEMBER RATES Primary Spouse 1st Additional 2nd Additional 3+ Additional Single Day Banquet Only Child Banquet (< 12) Tradeshow Only Senior Members

Until 12/9/11 $399 199 349 299 249 179 69 50 49 $100

12/10/11 - 1/6/12 $449 249 399 349 299 179 69 50 49 $100

After 1/6/12 $499 299 449 399 349 179 69 50 49 $100

COMPANY INFORMATION

Company___________________________________ Address ____________________________________ City, State ZIP ________________________________ Phone ______________________________________ Fax ________________________________________ Email _____________________________________ Check here to opt-in to email from exhibitors.

STANDARD Until 12/10/11 After RATES 12/9/11 - 1/6/12 1/6/12 Primary $499 $549 $599 Spouse 299 349 399 1st Additional 449 499 549 2nd Additional 399 449 499 3+ Additional 349 399 449 Single Day 279 279 279 Banquet Only 89 89 89 Child Banquet (<12) 50 50 50 Tradeshow Only 79 79 79 Child banquet tickets are available for kids 12 and under. Kids 5 and under eat free!

HOTEL INFORMATION

Reservations are now being accepted at the Buena Vista Palace.You can call (866) 397-6516 and mention that you’re with NCSG or register online at www.NCSG.org to lock in rates starting at $139/night. There is an additional $10.95 daily resort fee which includes wi-fi access and parking during your stay. Don’t delay! Discounted rates end January 9, 2012!

REGISTRANT INFORMATION Please write name as you would like it to appear on your badge. Name _____________________________________________________________ First time attendee? Yes Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ First time attendee? Yes Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ First time attendee? Yes Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ First time attendee? Yes Registrant Type ______________________________________________________ $ ___________________

GETTING THERE

We will likely be driving.

We will likely be flying.

2012 CONVENTION PATCH

Registration Total $ ___________________ $3/each - Limited edition. Available for pickup on-site. Qty: ____________ Patch Total $ ___________________ PROMO CODE _____________________ GRAND TOTAL $ ___________________ MAIL TO: National Chimney Sweep Guild

2155 Commercial Drive, Plainfield, IN 46168 FAX TO: (317) 837-5365 CALL: (317) 837-1500 REGISTER ONLINE: NCSG.org/innovation NCSG also accepts direct debit payments. Please contact Candice Bradbury at (317) 837-1500 or cbradbury@ncsg.org for more information.

For Office Use Only O2CR C2F AUTH _____________ COID ________________ iMISID ___________________ REC’D BY _____________ DATE ____________________

PAYMENT INFORMATION Check # ____________________ Payment Method: Visa MC AmEx Account # __________________________________ Card Security Code _____________ Exp. __________ Name on Card _______________________________ Signature ___________________________________ Cancellations must be made in writing and sent to: NCSG, 2155 Commercial Drive, Plainfield, IN 46168. Refund Policy Prior to 12/09/11, 90% ; 12/10/11-1/6/12, 75%; No refunds are available after 1/7/12.


BY DEBBIE CORNELIUS MEMBERSHIP DEVELOPMENT COORDINATOR

Progressive Perks

Join Me – NCSG Innovation 2012, Orlando, FL It seems impossible, but it’s true – another year has flown by and it will soon be time for us to gather in Orlando, FL for the NCSG Innovation 2012 Convention and Trade Show. VOLUNTEERS contribute a big part to the success of any convention and we would love to have your help! If you have an hour, two hours, three hours or more to give of your time, we are in need of help at registration, scanners for the business and technical sessions, runners for the CSIA Auction and various other events. As a volunteer, you’ll help the Guild while helping yourself make connections in the industry. You may give me a call or drop me an email at dcornelius@ncsg.org so we can schedule for times you have available.

Several of the member benefit providers have a booth at the NCSG Trade Show. If you are unfamiliar with what they have to offer, stop by and speak with them directly. I also invite you to join me at the NCSG Trade Show booth on Thursday and Friday to find out more about getting the most of your NCSG member benefits. If you’re not a member, I would be happy to discuss with you the benefits of becoming one. I hope to see you in Orlando, FL!

JANUARY 12 SWEEPING 33


2011 – 2012 SWEEPS ADVANTAGE COUPON PROGRAM Featured Coupons of the Month Look for the 2011 – 2012 coupon offers in the “Members Only” section of the NCSG website at www.NCSG.org. Here you will find information necessary to redeem these coupon offers and others from these participating vendors: AHRENS Chimney Technique • AirJet, Division of Continental Industries • Alpha American Company BAC Sales, Inc. • Condar Company • Copperfield Chimney Supply • Duct Cleaners’ Supply • Dynacote LLC • Earthcore Industries, LLC • Enervex, Inc. (formerly Exhausto) • Firesafe Industries • Fireside Distributors, Inc. • Hearth Classics • High Stepper, LLC • HY-C Company, Inc. • Lifetime Chimney Supply• Lindemann Chimney Supply • Longleaf Lighter Company • Matters of the Hearth • Meyer Machine & Equipment • National Chimney Supply • Neuex Hearth Products • New England Chimney Supply • Olympia Chimney Supply • SaverSystems • Smoktite LLC • SNEWS - The Chimney Sweep News • U.S. Fireplace Products, Inc. • Ventech Industries, Inc. • Wakefield Brush • Whitecaps • Wohler USA, Inc. • Z-Flex.

These are just a few of the many offers available to you as a member of the National Chimney Sweep Guild. Visit www.NCSG.org to learn more and to start saving!

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Dates & Events January 20, 2012 Sturbridge, MA CSIA Certified Chimney Sweep Review and Exam For more information, please call (317) 837-5362 or visit www.CSIA.org January 20-21, 2012 Waynesville, NC Sponsored by NCCSA & SCCSG Transform your Business DNA- with Tom & Jerry For more information on the 2012 NC/SC Winter Workshop and to register, please contact Sandy at (828) 456-9775 or email thefireplaceshop@ bellsouth.net January 23-27, 2012 Online CSIA eLearning For more information, please call (317) 837-5362 or visit www.CSIA.org January 23-27, 2012 CSIA (online) Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org January 23-27, 2012 CSIA (online) Chimney Physics For more information, please call (317) 837-5362 or visit www.CSIA.org February 14, 2012 Orlando, FL CSIA Certified Chimney Sweep Review and Exam For more information, please call (317) 837-5362 or visit www.CSIA.org February 14, 2012 Orlando, FL CSIA Certified Dryer Exhaust Review and Exam For more information, please call (317) 837-5362 or visit www.CSIA.org February 15-18, 2012 Buena Vista Palace, Orlando, FL NCSG Innovation 2012 Convention & Tradeshow For more information, please call (317) 837-1500 or visit www.NCSG.org March 2, 2012 Atlanta, GA

CSIA Certified Chimney Sweep Review and Exam For more information, please call (317) 837-5362 or visit www.CSIA.org March 5, 6, 7 and 8, 2012 CSIA (online) Codes and Standards Quizzes For more information, please call (317) 837-5362 or visit www.CSIA.org/ quiz March 9, 2012 CSIA Technology Center CSIA Certified Chimney Sweep Review and Exam For more information, please call (317) 837-5362 or visit www.CSIA.org March 12-16, 2012 Online CSIA Certified Chimney Sweep Review For more information, please call (317) 837-5362 or visit www.CSIA.org March 12-16, 2012 Online CSIA Certified Dryer Exhaust Technician Review For more information, please call (317) 837-5362 or visit www.CSIA.org March 19-23, 2012 CSIA (onlne) Health and Safety Week For more information, please call (317) 837-5362 or visit www.CSIA.org/ safetyweek March 26-30, 2012 Online CSIA eLearning For more information, please call (317) 837-5362 or visit www.CSIA.org March 26-30, 2012 CSIA (online) Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org March 26-30, 2012 CSIA (online) Chimney Physics For more information, please call (317) 837-5362 or visit www.CSIA.org

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April 2, 3, 4 and 5, 2012 CSIA (online) Codes and Standards Quizzes For more information, please call (317) 8375362 or visit www.CSIA.org/quiz April 2-7, 2012 CSIA Technology Center National Chimney Sweep Training School For more information, please call (317) 8375362 or visit www.CSIA.org/NCSTS April 9-13, 2012 Online CSIA Certified Chimney Sweep Review For more information, please call (317) 8375362 or visit www.CSIA.org April 9-13, 2012 Online CSIA Certified Dryer Exhaust Technician Review For more information, please call (317) 8375362 or visit www.CSIA.org April 13, 2012 New Hampshire (location TBD) CSIA Certified Chimney Sweep Review and Exam For more information, please call (317) 8375362 or visit www.CSIA.org April 16-20, 2012 CSIA (online) Health and Safety Week For more information, please call (317) 8375362 or visit www.CSIA.org/safetyweek April 23-27, 2012 CSIA (online) Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 8375362 or visit www.CSIA.org April 23-27, 2012 CSIA (online) Chimney Physics For more information, please call (317) 8375362 or visit www.CSIA.org April 23-27, 2012 Online CSIA eLearning For more information, please call (317) 8375362 or visit www.CSIA.org April 27-28, 2012 The Chesford Grange Hotel- Kenilworth, Warwickshire NACS Annual Trade Show & Gala Dinner For more information, please email nacs@ chimneyworks.co.uk or visit www.nacs.org.uk

Please send notice of your events for NCSG Dates & Events listings at mmcmahon@ncsg. org for inclusion here, in weekly posts to the discussion list and online at www.NCSG. org/dates. The event must be considered educational or informative for the industry (sales events and open houses will not be listed).

JANUARY 12 SWEEPING 37


NewNCSG Members

NCSG REGIONS

REGION 1 NEW YORK Lawrence Stuart • All American Chimney & Duct Cleaning, Inc. • Farmingdale CONNECTICUT Vincent Giardina • Giardina Top to Bottom • Northford

REGION 3 ALABAMA Gail Warren • Chimney Sweeps of the South • Clinton

REGION 1 Connecticut, Vermont, Massachusetts, New York, Maine, Rhode Island, New Hampshire

REGION 2 Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania

REGION 3 Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia

REGION 4 Illinois, Indiana, Kentucky, Michigan, Missouri, Ohio

REGION 5

NCSG Charter Members Paul Bourque Huntsville, AL

John Cline, Menlo Park, CA

Don Leavitt San Diego, CA

Dale Meisinger, N. Augusta, SC

David Harris Broken Arrow, Oklahoma

Eva B. Horton, Greenwich, CT

Dan Wheeler Santa Rosa, CA

38 SWEEPING JANUARY 12

Alan Hisey, St. Louis, MO

Harry Richart, Hasbrouck Heights, NJ

Arkansas, Colorado, Iowa, Kansas, Louisiana, Minnesota, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin

REGION 6 Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming


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Perspective

BY MARK MCSWEENEY EXECUTIVE DIRECTOR

Take the Step

W

hat are you waiting for? You can no longer say “Wait til next year.” It is next year…welcome to 2012!

Every year NCSG hosts the largest single gathering of chimney professionals in the country. Between the top level education, the unparalleled professional networking and the re-energizing social opportunities, you simply cannot find a more value-packed developmental investment for your business. All you have to do is decide that you and your company are worth it and the journey will provide countless dividends. The infamous Amelia Earhart said, “The most difficult thing is the decision to act, the rest is merely tenacity. The fears are paper tigers. You can do anything you decide to do. You can act to change and control your life; the process is its own reward.”

From the opening keynote to the closing banquet, NCSG Innovation 2012 will challenge you to re-examine your own business culture, both technically and professionally, to find opportunities to enjoy the benefits of working smarter instead of working harder. In our continuing economy, this has never been more relevant. NCSG wants to help sweeps everywhere find every success they can. However, in order to recognize where opportunities exist,

“Do the difficult things while they are easy and do the great things while they are small. A journey of a thousand miles must begin with a single step.” -Benjamin Franklin

you’ve got to allow your mind to open up to the possibilities. That’s where NCSG’s Innovation comes in. Our keynote address will be delivered by one of the foremost national speakers on the connection between customer service and making a profit, Al Levi. Al brings over 25 years of personal experience in the home service industry having filled each of the roles of technician, owner and manager and has since worked with countless small businesses across the country helping them hone their vision and processes to maximize their success. On the back end, we are equally excited to welcome Mike Rutz of Angie’s List to our lineup. With the increasing impact of social media and consumer-driven rating systems, organizations like Angie’s List are becoming considerable influences on your bottom line. Mike and a panel of your peers who have benefited from the service in their markets will share techniques to keep your customer feedback positive and provide insight into how these services really work and how turning your customers into true advocates can change your business model overnight. Whether it’s more effective and efficient business management, exploring new marketing avenues, diversifying your operations, writing better (and easier) reports, planning your own professional exit strategy, or generally exploring ways to work smarter and not harder, you need to join us in Orlando next month. Many entrepreneurs view business management JANUARY 12 SWEEPING 41


as a necessary evil. In Orlando, NCSG will help you discover opportunities to innovate your entire approach so that you can truly enjoy the business of your business. Of course, Innovation isn’t restricted to the business office. In fact, technological innovation is probably among the most exciting part of any trade… and chimney sweeping should be no exception. From inspections to complete restorations, and everything in between, some of our industry’s most respected technical innovators will be on hand to share their secrets and encourage you to remain at the topic of your technical game. In recognition of the technical advances in this trade, our friends at The Chimney Sweep News are proud to continue one of our convention’s newest traditions, the Pete Luter Innovation Awards. Already in its fifth year, this exciting program highlights and recognizes innovative contributions to the trade from manufacturers, suppliers and even sweeps themselves. Need credits for your certification renewal? Virtually all of our programming offers continuing education credits to apply toward renewal of your CSIA Certified Chimney Sweep® and NFI credentials. We are particularly pleased to continue to offer credits in health and safety that can benefit you personally as well as professionally. And if you think you already know it all, then how about helping

to boost the quality of the entire industry by sharing your vast knowledge and expertise? NCSG Innovation is the perfect time to network with your peers from across the country. Discover best practices employed from coast to coast, and share your own personal success stories and innovative ideas. And don’t forget the trade show! Many of the innovative advancements the trade has to show will be on display during the industry’s largest trade show dedicated specifically to chimney service professionals. The NCSG trade show floor is the perfect place to network with your favorite vendors, meet new suppliers, explore new products and services, and discover where the future of our industry is headed. Where better to renew old friendships and form new ones than at the NCSG convention? How else does a sweep from California get to know what makes a sweep from New York tick…and why? The camaraderie among our industry is like little else that I have ever seen. Not only are there relationships steep in tradition, but never have I seen a group so inviting of those who may be experiencing the convention for the first time. To top the experience off, we are beyond thrilled to provide the magic and warmth of Orlando, Florida as the backdrop to Innovation 2012. With more to be seen than can ever be seen, Orlando is the perfect escape for you (and your family) in February; and NCSG is the perfect excuse.

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Not long ago I heard John Maxwell reference the following quote in a video blog: “Sad is that day for any person when he or she becomes so absolutely satisfied with the life they are living such that there ceases to be forever beating at the door of their soul a desire to do something and be something greater.” Here’s an opportunity for you to do that next great thing in your life. Most people tend to overthink the tough decisions, always putting off the “go/no-go” because they need more information. In reality they are waiting it out until absolutely all risk has been eliminated, and the true reality is that day will never come. I don’t remember who once told me this, but taking risks is the endeavor that brings the greatest reward in life. So what are you waiting for? See you in Orlando!


Darwin Awards Have you snapped a photo of a peculiar chimney in your area that made you shake your head in disbelief? Send it to Melissa Heeke at mheeke@ncsg.org for publication in Sweeping. Or, mail it to NCSG, 2155 Commercial Drive, Plainfield, IN 46168.

While vacationing in the Moose Lake Region of Maine, I came upon this one! Notice the block chimney is totally deteriorated. And below that is a creosote stalactite! It runs all the way from the crock to the ground! Submitted by Rick High of Town & Country Chimney Service inn Sykesville, MD

Display Ad Index Page #

Advertiser

Phone

8 Ahrens Chimney Technique 800-582-1392 17-20 Chimney Safety Institute of America 317-837-5362 4 Communications Network 800-875-8118 10 Copperfield 800-247-3305 37 Duct Cleanersâ&#x20AC;&#x2122; Supply 800-634-2822 11 DuraVent 800-835-4429 3 Dynacote 866-439-6226 36 ENERVEX Inc. 800-255-2923 28 Firesafe Industries, Inc. 800-545-6607 39 Golden Flue, Inc. 800-468-1052 35 Hose Master 800-221-2319 IFC HPBExpo 6 ICP 508-695-7000 BC Lifetime Chimney Supply LLC 877-234-7473 21 Lindemann Chimney Company 800-722-7230 7, 29 Meyer Machine & Equipment 800-728-3828 18 National Chimney Supply 800-897-8481 9 New England Chimney Supply 888-900-8106 5 Olympia Chimney Supply 800-569-1425 14 Sand Hill Wholesale 800-258-5496 15 Smoktite 866-439-0069 42 Specialty Supply Company 800-331-9234 40 Thermocrete 866-439-0069 33 Total Hearth 800-874-0791 37 Wakefield Brush 800-264-7007 13 Whitecaps 800-335-2534 44 Wohler 978-750-9876 12 Z-Flex 800-654-5600

Email or Website Address ahrenschimney@qwestoffice.net www.CSIA.org tkemper@comnetmessage.com www.copperfield.com www.ductcleanerssupply.com www.duravent.com www.dynacote.com info@enervex.com www.firesafeinc.com www.goldenflue.com bobdaniels@hosemaster.com www.hpbexpo.com www.chimneycaps.com www.lifetimechimneysupply.com www.lindemannchimney.com www.meyermachine.com www.nationalchimneysupply.com www.newenglandchimneysupply.com www.olympiachimney.com www.sandhillwholesale.com www.smoktite.com www.specialtysupplyco.com www.thermocreteusa.com stoveparts@aol.com www.wakefieldbrush.com www.whitecaps.com www.wohlerusa.com sales@z-flex.com JANUARY 12 SWEEPING 43


The Measure of Technology

See for yourself.

Classifieds Gotta chimney question? Sizing? Codes? Call Royal Edwards! Make Royal your tech department. CALL NOW 813-982-0219 f or on-call tech support. Continuing Education special bonus – ask how you can get the Friday morning E-Blast for FREE. CALL NOW 813-982-0219

GasVent Software for Sizing Chimneys only $195 Call 1-800-648-9523 for more info and visit www.elitesoft.com to download a free trial version. CLASSIFIED ADS FREE FOR NCSG MEMBERS Members can run one 35 word classified free each year! Regularly classified ads are $2/word or $1/ word for NCSG members. Classified ads are noncommissionable and must be pre-paid. To place a classified ad, please contact Megan McMahon at mmcmahon@ncsg.org or (317) 837-1500.

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Ready.gov/business

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5/6/11 11:12 AM


National Chimney Sweep Guild 2155 Commercial Drive Plainfield, IN 46168

1201


January 2012