Sweeping- October 2014

Sweeping OCTOBER 2014 VOLUME 38 #9

The Journal of Chimney and Venting Technology

Why Worrying About YOUR Competition Is a Waste of Time I Received an OSHA Citation: What Do I Do?

NCSG Position Regarding NFPA 211 PLUS How To Submit NFPA 211 comments Online

Join us February 18– 21 at the Marriott on Penn Square in Lancaster, PA for the best 4 days in the chimney and venting industry!

From the opening party to the closing banquet the National Chimney Sweep Guild National Convention is jam-packed with learning, networking, and fun!

September 2014 Volume 38 #8

Table of Contents Features 14 Why Worrying About YOUR Competition Is

P.14

a Waste of Time

16 I Received an OSHA Citation:

What Do I Do?

18 2014 NCSG Position regarding NFPA 211

Factory Built Fireplaces and AfterMarket Parts

P.16

Departments 3 President’s Report 6 Editor’s Letter 8 Tech Q&A 9 Sweeps Advantage P.18

10 Coach’s Corner 13 Industry Watch 28 History Project

Sweeping: The Journal of Chimney and Venting Technology (ISSN# 10416692) is published 11 times annually, by the National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168.

Annual dues to the National Chimney Sweep Guild are $479 for Voting Member Companies and $689 for Supplier Member Companies, of which $80 goes toward a subscription to Sweeping: The Journal of Chimney and Venting Technology. Additional annual subscriptions are available for $80 by contacting the National Chimney Sweep Guild at the office of publication (NCSG, 2155 Commercial Drive, Plainfield, IN 46168).

POSTMASTER: Send address changes to: Sweeping: The Journal of Chimney and Venting Technology National Chimney Sweep Guild 2155 Commercial Drive Plainfield, IN 46168

30 Progressive Perks 31 Dates and Events 33 Around the Tech Center 34 Classifieds 35 Darwin Awards 36 Humor On the Cover: Vintage illustration of chimney sweep, angel and pigs. Image donated by Steve Snyder of Big Steve’s Chimney Service in San Luis Obispo, Calif.

OCTOBER 14 SWEEPING 1

ResourcePage

NATIONAL CHIMNEY SWEEP GUILD

Committee Chairs and Task Forces for 2013-2014 Bylaws Jeremy Biswell (913) 236-7141 fluesbrothers@yahoo.com

Government Affairs Phil Mitchell (603) 659-7776 sootski@aol.com

NFPA 211 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Convention Site Selection Diane Pilger (631) 863-2460 chimneygal@aol.com

International Relations John Pilger (631) 863-2460 chimneyman@aol.com

NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com

Ethics Mark Stoner (615) 459-2546 ashbusters@aol.com

Long Range Planning Jeremy Biswell (913) 236-7141 fluesbrothers@yahoo.com

NFPA 54 Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Governance Jay Walker (850) 562-4692 SweepingJ@aol.com

Membership Bob Ferrari (530) 221-3331 bob@flueseason.com

Technical Advisory Council Michael Segerstrom (908) 253-9190 chimneysweeps@optonline.net

NCSG BOARD OF DIRECTORS 2014-2015 President Jeremy Biswell (913) 236-7141 fluesbrothers@yahoo.com At-Large Director Diane Pilger (631) 863-2460 chimneygal@aol.com Treasurer, Region 3 Ron Rust (803) 730-5858 tophatswp@aol.com Vice President, Region 5 Jasper Drengler (715) 304-8934 drengler01@gmail.com Region 1 Phil Mitchell (603) 659-7776 sootski@aol.com

TECHNICAL ADVISORY COUNCIL To contact any member of the Technical Advisory Council, please call (317) 203-0088 and select the extension for the person who is best qualified to answer your question: Chris Prior Masonry Construction and Restoration and Priorfire Fireboxes (317) 203-0088 x: 2 Jim Brewer Gas Venting and NFPA 54 (317) 203-0088 x: 3 John Pilger Oil Flue Sizing, Relining or NFPA 31 (317) 203-0088 x: 4 Randy Brooks IRC, NFPA 211 or Customer Communications (317) 203-0088 x: 5 Bart Ogden Stainless Steel Lining, Video Scanning and Narrative Report Writing (317) 203-0088 x: 6

Fred Joy Installation and Venting of Pellet Stoves (317) 203-0088 x: 7 Jay Walker Dryer Vents (317) 203-0088 x: 8 Rett Rasmussen Vented and Vent Free Gas Logs and Controls (317) 203-0088 x: 9 Rich Martinez Dryer Vents or Masonry (317) 203-0088 x: * Rich Rua General Sweeping or Relining (317) 203-0088 x: 0

Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney. Additionally, local laws and ordinances may govern and/or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with firsthand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or sweepingads@me.com

NCSG encourages industry partners to submit press releases and articles to editor Darcy Marlett at dmarlett@ncsg.org.

Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format.

In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards. Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2014 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. (317) 837-1500

2 SWEEPING OCTOBER 14

Region 2 Vacant Region 4 Kevon Binder Jr. (517) 423-2832 kevon@drflue.com Region 6 Bob Ferrari (530) 941-5818 bob@flueseason.com Secretary Gregg Boss (636) 391-2226 englishsweep@att.net At-Large Director Fred Joy (785) 986-6432 joyfredm@live.com Supplier Representative Edmund Poplawski (570) 504-7107 epoplawski@olympiachimney.com

STAFF 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365 Frances Kelly Excecutive Director fkelly@ncsg.org Megan McMahon Director of Finance mmcmahon@ncsg.org Debbie Cornelius Membership Development Coordinator dcornelius@ncsg.org Donna Lee Kasmer CSIA Certification Coordinator dkasmer@csia.org Claire Rutledge Program Coordinator crutledge@ncsg.org

Darcy Marlett Director of Communications and Marketing dmarlett@ncsg.org Tom Spalding CSIA Director of Communications and Marketing tspalding@csia.org Ashley Edridge Director of Education ashley@csia.org Sara Sichting Office Manager ssichting@ncsg.org

President’s Report

JEREMY BISWELL NCSG PRESIDENT

Chimney Sweeps Are Awesome

C

himney Sweeps are awesome!

Saturday is a sacred day for me. I typically sleep in.

I don’t sleep well during the week. I attribute it to stress. But when Saturday comes, my body goes into relaxation mode and no alarm is set. I truly have a teenager sleep pattern and sleep in until between 9 and 10 am.

Saturday morning I roll out of bed (at 10:30 am) to my wife mopping water off the kitchen floor with bath towels. Our dishwasher was not draining. I drank my cup of coffee (another sacred ritual) and went to my chimney truck parked in my driveway to gather my tools.

After a quick “how to”, compliments of YouTube, I had the dishwasher interior dismantled and cleaned the screens of 10 plus years of debris.

While reassembling the dishwasher, I reflected on how approximately 15 years ago, I wouldn’t have dared take on this mechanical beast and would have been calling the repairman. Once reassembled, I started a load of dirty dishes and smiled as the sound of draining dishwater flowed through the pipes under the kitchen sink. Awesome.

I am amazed how many skillsets one acquires from being a chimney sweep.

Over the years I have learned electrical, gas, carpentry, painting, masonry… and the list goes on and on. Its mind boggling the skillsets of our fellow chimney sweeps. I have met chimney sweeps that are also costume makers, flower growers, landscapers, and equestrians. This is truly a great industry with special people in it. And that is Awesome!

Last month the board of directors met

for the yearly budget meeting. The meeting went well. The board voted to bring back an annual renewal date for membership dues. The Guild had gotten away from an annual due renewal date years ago. We are now able to get back on track with this beneficial process. In order to make paying your membership dues easier the NCSG will be moving everyone’s anniversary date (aka the month you pay your dues) to September.

Over the next year you may notice some changes on your bill.

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Beginning October 2014 membership dues will be prorated.

That means you will only pay for the months between your membership date and September 2015. For example if you pay your dues in October you will owe $439, if you are due in November you will owe $399, etc. At the end of this year everyone’s membership dues will be billed each year in September, freeing your business from having to remember when your anniversary date is.

For the first time ever the August 22 Board of Directors Meeting was broadcast to members using Google’s Hangouts on Air. If you were unable to join us for the broadcast you can watch the entire meeting on YouTube.

Also during the board meeting, the board of directors voted to fill the Vice President position with Region 5 Director Jasper Drengler and the role of Secretary with At-Large Director Gregg Boss. We are excited and honored to have them in these

4 SWEEPING OCTOBER 14

important positions.

Mark your calendars now to join us at the Marriot on Penn Square in Lancaster, PA February 18 – 21. Our ED, Frances Kelly and our NCSG staff have been working hard to prepare for this to be one of the industry’s best conventions ever. I have heard rumors that there may even be a performance by the famous Sootprints!

Stay Awesome my fellow Sweeps!

Jeremy Biswell, NCSG President

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Editor’s Letter

DARCY MARLETT EDITOR

W

hew! What a year this has been. October marks my one year anniversary working for the Guild.

This year I have learned so much about the chimney and venting industry. Even better I have been able to meet so many wonderful people from across the country, plus chimney sweeps from around the world!

At the end of September I even had the chance to go out with a CSIA Chimney Sweeping Training School class as they inspected and swept the chimney in my parent’s house.

In this issue you will see two sections on the NFPA 211.

Potential changes to the upcoming edition of the NFPA 211 are a current hot button issue within the industry. I encourage everyone to read the position statement from the NCSG Board on the issue. Also you will find how to submit comments to the NFPA as relevant sections of interest selected by Jim Brewer, the Guild’s NFPA 211 representative. Mr. Brewer has also

included commentary as to what these changes mean and how they can impact the chimney and venting industry.

We encourage all of our members to make their voices heard on this matter to the NFPA 211 committee.

Also in this issue you will find great business articles from regular contributors Spark Marketer and Jerry Isenhour, a health and safety Tech Q&A from Mike Segerstrom, NCSG Tech Chair, and legal advice from Eugene LaFlamme. Plus, you will notice a convention registration form in this issue. Register now for what is sure to be a memorable event!

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Technical Q&A

BY MICHAEL SEGERSTROM, NCSG TECHNICAL ADVISORY CHAIR

Q

I protect myself at work, but when I come home, am I exposing my family to soot and creosote?

A

Yes. It may be limited, but the exposure can be there.

There isn’t much out there in the way of statistics for cancer and health problems for chimney sweeps, let alone statistics on our families but it is known that soot from different fuels and creosote can contain cancer causing carcinogens. That’s why we wear respirators and skin protection.

What happens when we get home? How many times have we come home covered with soot, and dinner is ready so we just sit down at the table. Soot can fall off of our clothes, off of our hair, onto to the floor, into the air, and onto the table.

Or if we come home from work but before we get cleaned up we have to run out to the store to get something for dinner. We get in our personal car still covered with soot. Then later that night, or the next day, our spouse and even our kids can get in the same car. Soot will have fallen off of us into the car.

With these examples exposure could be minimal, but if it happens over and over for 10, 20, or 30 years, there could be more long-term exposure.

8 SWEEPING OCTOBER 14

Let’s say these examples don’t happen.

Let’s look at something else. How about we come home from work and go right to the laundry room to take off our clothes and put them in the special laundry basket for work clothes only. Maybe the laundry basket is even in our bedroom. When we take off our work clothes, soot can be released into the air, onto surfaces and onto the floor. Others in the home can be exposed to this and again, long-term exposure can be a problem.

There are documented cases where the spouses and other family members of asbestos factory workers were diagnosed with asbestos related cancers and health problems. So the second hand potential is there if we are bringing soot into our homes.

There are different ways to address these risks. Some sweeps will wear reusable and disposable protective suits that never come into their home. Some companies are set up so work clothes and uniforms can be washed at the shop. Whatever method or procedure we use, we should always take care not to bring soot into our own homes.

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OCTOBER 14 SWEEPING 9

The

Coach’s Corner

BY JERRY ISENHOUR

THE GREAT SALES DILEMMA

E

Since entering the world of business coaching after years in the industry, I have spent a lot of my time studying sales methods and processes, and have spent time in classroom settings to derive not only the right answer, but hopefully processes that will work for you and your customer. Portions of this spent with experts in sales and marketing. I share my opinions as to how to move forward that I feel are proven and the way the consumer actually is looking for.

ach and every day you likely face the great dilemma of the chimney service technician. Rob Lindemann stated this well several years ago when he made the following statement at an NCSG Convention:

“You go to a customer’s home. Your customer expects to spend a couple hundred dollars and you are faced with the task of sharing with the customer that it is going to cost them thousands of dollars to have what they thought they had before you ever showed up” This is your life and it is not your fault.

However, this is where likely there are various directions you as the service company and technician can take this conversation and the ensuing events. The actual path may not be fully agreed upon by your colleagues in the industry.

The question is how does one share the information they have obtained, when do they share it, and how do they share it?

There is even a question within the industry; is it even proper to offer a resolution while at the home, along with this a quotation for the cost of the needed repairs? This was a recent discussion on the NCSG list on this, from my view not only is it proper, it is actually a part of the service that has been contracted for.

Providing a resolution for issues found is a natural part of the process. However there are requirements one must follow in order to deliver the message effectively and with the return being the one sought.

10 SWEEPING OCTOBER 14

First of all realize there will be very few venting systems you will ever examine that will not need repair. These result due to many factors, including improper workmanship, the use of substandard materials, and the lack of following recognized codes and standards and others. This is now compounded even further by the change in the amount of combustion air available in many homes, this combined with lower flue gas temperatures due to the use of more efficient appliances. None of this is your fault, and you should not feel improper offering resolutions to field issues as you find them. One should also keep in the forefront the hidden danger of improper clearances to combustibles that so often lurks in the walls and hidden areas surrounding the venting system.

So with the realization that these are the conditions that are often going to be found, the skilled technician assembles the processes needed to communicate the issues and to hopefully close the sale on the needed work (this is not a bad thing).

The key is to develop the processes, then follow the processes you have established. There is background work to be done to make this all work; to come together and further to build the enthused customer. The customer you have exceeded the expectations of, who tells everybody, as Ellen Rohr shared, “You Gotta Try My Guy”!

So how does this happen? A big part of this is the process you use prior to the sales communication where the issues are explained. Prior to this you must do the following for the sales communication process to work:

BUILD THE RELATIONSHIP Building the relationship starts when the initial phone call or email for service is received. The business must start the process of building the relationship. What are the processes you use to do this, how do you build the relationship from the time the original contact is made until that fateful moment when we share the findings as we have noted during our service. Sit down and ask yourself; what steps am I taking that will build the relationship?

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ENGAGEMENT You must engage the customer during the relationship building process. Without engagement the relationship cannot build. How do you engage the customer? As you would engage anyone, by showing interest in them and their needs. No one wants to build a relationship with someone who does not understand that they really want the benefit to be about them.

Always keep to the forefront what you bring to them must always be a presentation with their best interests, this felt by them. It is always all about them, never about you.

TAKE NOTES Want to build a relationship? Take notes when your customer speaks. This means to the customer that what they are saying is so important you want to make sure you have noted it in writing. A pen and paper is a wonderful sales tool.

SHUT UP So often a sale is halted because the presenter will not stop and listen. Practice shutting up, it is difficult! When the customer stops talking give them a moment, they will likely start talking again, this often alerting you to the areas that the customer feels are important. It is vastly important to address the needs of the customer, what they feel is important, it is what matters, what you feel is immaterial. Without listening (a skill that must be practiced and perfected) the process will not work. If you listen, the customer will give you the information you need to engage and build the relationship with.

POWER QUESTIONS Power questions should be developed and put together. These need to be banked; they are often hard to think of off the cuff.

The power questions get to the root of the customer’s thinking and should be conceived with the goal of the customer thinking “WOW nobody every asked me that before”.

SELL ON VALUE You are not selling commodities, you are selling enhancement of the customers lifestyle. Offer value before asked and always remember the presentation must be a product and service which presents true value to the customer. Don’t sell on price, others will likely win. Sell on value, and determine your value is unmatched by others. Value must be sensed by the customer at all times, lose the assurance of value and the sale moves off course.

PERSONAL ASSURANCE We have been schooled to sell on a warranty, this is a crutch, the winning method is to sell your personal assurances that the product or service will exceed the customer expectations.

The personal assurance is a step above the warranty, and is a part of the relationship building process.

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SELL YOURSELF Never concentrate on selling the company or the product, rather sell the customer on you. If the customer buys you he may buy your product. If he does not buy you, you can bet he wants nothing to do with your product!

SHOW DOCUMENTATION THAT THE CUSTOMER CAN UNDERSTAND Often you will talk in terms of smoke chambers, flue tiles, gaps in flue tiles, crowns and other components the customer really does not even understand. Understand and think like the customer, this will enable you to bring to them great ideas and they will understand and then close. Your language must be a language the customer can understand and believe in, otherwise you will be facing a blank open stare by your customer.

Your customer really wants to know how to resolve issues, and the quicker you can offer the resolution the better it will be.

Giving a resolutions days or even a week later may well provide it when the chimney is no longer their main thought. If you did your job right on “Chimney Day” then the customer is ready for the resolution.

Your system should contain the following inventory of values: • Provide value before being asked for it • Engagement • Building a relationship • Perceived Risk Removal • Trust • Confidence in you

• Confidence in your company • Confidence in your products But you have given it your all, you feel you have built the relationship but the customer will not close, he will not commit, he will not return your phone call, your emails go unanswered. Likely it is at this point, as my teacher and mentor Jeffrey Gitomer shred, this is because of the perceived risks the customer feels. In order to close the job the customer must have their perceived risks addressed. So again the smart technician will run in their mind, by thinking like the customer, not as the service tech, what are the perceived risks that the customer us held up on. Not understanding and resolving the perceived risks will very simply leave you with customer you cannot close, that you just cannot understand why they will not close.

The science of sales is a science of the mind of the buyer.

The successful sales communicator must continue to work to increase their skills and to understand the human mind. This is why any person who plans to become an expert must also understand they are forever the student. Each master of any skill will remain a student for life, He will practice the job of sales and by this will build himself to the best of the best. And the master will set his course as being continuous ongoing improvement.

Consider this article as a primer of successful sales, it would be truly great to share the various methods in a short article, however like the human mind the science of sales is a deep ranging subject, but if one will conquer the science not only in their sales communications but also in their interaction with others then the goals and dreams you envision will move so much closer.

About the Author: Jerry Isenhour is an industry consultant, educator and coach who authors a monthly article in Sweeping as a service to the industry. For more information about Jerry and how his team can assist you individually, and your business, in your quest for success and your ascent to the next level, take a look at his web site www.cvccoaching.com He can be contacted at jerry@cvccoaching. com or by phone at (704) 425-0217.

You can also obtain great business tips from his Facebook page CVC Coaching and Youtube channel CVCCoaching.

12 SWEEPING OCTOBER 14

Industry Watch ComfortGeni Expands Distribution of Geni Fans INDIANAPOLIS, IN, 28 August 2014 — ComfortGeni, LLC, a provider of creative and affordable home air movement fan products, announced today its ComfortGeni fans are now available through the Copperfield Chimney Supply web site www.copperfield.com and the Copperfield catalog.

Named Best Hearth Accessory by Hearth & Home magazine’s 2012 Vesta Awards, the ComfortGeni, is an easy-to-install through-wall fan that increases airflow from room to room or level to level, enabling homeowners to enjoy the warmth from their fireplace, pellet, wood or gas stove in any room.

More than one-third of Americans rely on fireplaces, wood, gas or pellet stoves and other appliances as their primary heat source. Unfortunately, most of these appliances can only heat the one room in which they’re located. Engineered to increase the area that these appliances heat, the ComforGeni uses no more electricity than a 14-watt light bulb.

The ComfortGeni operates at a safe, low voltage with an energy efficient automatic temperature sensor, which turns the fan on and off, as heat is available. ComfortGeni is easy to install and is operated by remote control providing unmatched convenience. The whisper quiet operation and neutral appearance allows the product to blend into any décor and fits flush to the floor, wall or ceiling.

Copperfield Chimney Supply has been filling the supply and accessory needs of more than 8,000 chimney professionals, hearth retailers, masons, and contractors for over 30 years.

Customers will receive a revised and updated catalog this fall containing ComfortGeni products. Priding itself on high standards of customer service, Copperfield allows customers to place orders 24 hours a day by phone, fax, e-mail, or on line at www.copperfield.com . All methods of ordering qualify for Copperfield’s Same Day Shipping Guarantee.

About ComfortGeni ComfortGeni, LLC, an Indianapolis based company, was founded in 2004 and provides affordable, high-quality and high-performance home comfort products that enhance indoor air quality and save energy and money. For more information, visit http://www.comfortgeni.com.

Bernard Dalsin Manufacturing Granted Patent on Direct Vent Insert Cap Farmington, MN September 1, 2014: Bernard Dalsin Manufacturing (BDM) was granted US Patent No.: 8,734,209 on May 27, 2014, in connection with its Pro-Form Direct Vent Insert Termination Cap. The cap has been patent pending since February 27, 2006 and has since been sold through OEM, specialty hearth retail, and chimney sweep sales channels. The cap was designed to have a more traditional appearance atop a masonry chimney while incorporating performance features such as wind and water diffusion capabilities, solving common problems among traditional termination caps.

The patent includes 23 claims as to various features and aspects of the invention. Please visit the United States Patent & Trademark website, www.uspto.gov, to view the patent in its entirety. For more information about the Pro-Form Direct Vent System, please contact BDM at 1-800-729-9505 or at www. dalsinmfg.com.

Pro-Form Insert Cap Cut-Away Photo Industry Watch Policy NCSG encourages industry partner to submit press releases to Darcy Marlett, Sweeping: The Journal of Chimney & Venting Technology editor, via email at dmarlett@ ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

OCTOBER 14 SWEEPING 13

BY TAYLOR HILL SPARK MARKETER

Why worrying about your Competition is a Waste of Time

O

ne of the things that we have been primed to do in the US is win; beat the competition until they roll over and admit defeat. This attitude permeates through almost everything we see, from sports, education, and politics, to religion and business – even traffic! If we are not on the winning side we feel bitter, alone, isolated and depressed, which are not good things to feel. The problem with this type of thinking, especially in business, is that it creates an “all or nothing” mindset that is just not realistic. Your business is not NFL Football and, while you can learn some very important things from all types of competitive events, in business, the more aware people are of your industry the more they realize they need your services.

However, Let’s Talk Football for a Minute My father was a high school football coach and growing up I learned a lot about what it takes to win games. Funny thing is the one thing my dad preached all the time was to stay in your position and execute your assignment and quit worrying about your opponent, or what the guy next to you is supposed to be doing, because YOU are the only thing you can control at any given moment. I know a lot of football fans that will say if only (insert player’s name here) would do their job the team’s performance would improve.

The other important thing I have taken from listening to my dad over the years is about practice. He has always taught us that perfect practice translates into better performance. Better

14 SWEEPING OCTOBER 14

performance translates into better chances of winning. Never have I heard my dad say that worrying about the competition translates to a greater chance of winning.

These two lessons apply very well to all businesses because when you and your employee’s practice the perfect SOP’s and continue to do them perfectly over and over again, your business will grow. We have seen this over and over again!

Studying the Competition In the chimney industry it is very easy to study your competition because your industry shares what is working all the time with state and national events as well as your MIX groups. The guys that perfectly mimic those who are doing well do well themselves over time and those that don’t, well, there are a lot of reasons they don’t eventually succeed to the degree they have planned.

We have heard Jerry Isenhour say over and over again these last few years that the #1 competition for your business is you! If that is true, and we think it is from what we have experienced, then studying your behaviors, actions and motivations might be the first place you will want to start because we know your overall success will not start or end with marketing.

A Rising Tide Raises ALL Ships My wife went out on her own in February of this year and one of the first things she asked me to do was to get her website

done and help her with her internet presence because there was so much competition out there for Interior Design she felt she would get lost. It would make sense that I would help her and just do it for her right? Wrong. What has helped her most is to encourage her not to watch the competition but to concentrate on what she does well and to keep doing it over and over again.

Today, she gets calls almost every week from the internet and still does not have a website, though it is almost ready. Why? She networks locally and while she compiles the pictures and experience she needs for her website, she has found a couple of very good sources to advertise what she does. She has grown her business to where she needs help and has hired a couple of part time designers and a bookkeeper and she has been in business for six months!

So I asked her before I started writing this piece who the #1 interior designer is in our area and she told me she didn’t know. When I asked her why she no longer looks she said; “It doesn’t matter if it’s me or someone else because I am getting more work than I can do right now. I concentrate on doing what I have in the pipeline and doing it well. Getting the reviews from that work has been the greatest thing I could have ever done for my business.”

Do what you do best and get the Reviews!

We have several companies that work in the same areas where we do the exact same things for both and what we find is the company that does what they do better than everyone else (I am not talking about “telling” people they do it better but actually “doing” it better) gets more business. But there is another thing that’s happened as well; the company that lags behind a bit is also getting more business than ever before for two basic reasons. The first is exposure for the industry.

The more people realize they need your services the larger the overall pool gets. As that pool grows, all of the companies in that space naturally grow as well. The second is the overflow affect we see when the top company in an area is so busy they have to schedule out so many weeks and many customers will not wait that long for service. This means the company that is right behind them picks up those customers and keeps them if they are doing the right things to maintain their customer base.

The bottom line is we have seen the chimney industry grow overall as more and more companies get into the online space. This is good for everyone! We also realize that everyone wants to be the best or first in their market and our desire is the same. However, being the best or first is up to you.

Marketing alone – whether online or off - will not get you there. It mostly depends on YOU. Taylor Hill is a Crew Chief at Spark Marketer, an online marketing agency with over 65 chimney service and hearth clients. He and his partner Taylor Hill understand the cash flow roller-coaster all too well, and have worked hard to change that permanently in their business. They want you to know you can do it too.

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A student of the CSIA National Chimney Sweep Training School learns proper safety equipment during the August class.

BY TAYLOR HILL SPARK MARKETER

I RECEIVED AN OSHA CITATION: WHAT DO I DO?

C

himney sweeps are engaged in a number of vocational activities subject to OSHA standards and regulations. While many of the OSHA regulations may increase the time it takes to complete a job or cause physical discomfort, they are important practices to adopt on a number of levels.

OSHA regulations put a sweep’s personal safety first and, while sometimes cumbersome, minimize the risk of injury or death. Additionally, OSHA regulations are the law and must be followed. If they are not followed, the sweep could be cited and subject to penalties in the form of fines. In addition, once a sweep is cited with an OSHA violation, your company is then on OSHA’s radar and may be subject to more “random” job site inspections.

Should you receive an OSHA citation, there is a specific procedure with certain deadlines that must be followed to dispute or attempt to negotiate the citation. The general procedures are outlined in the paperwork OSHA sends with a citation. The fine accompanying an OSHA citation is due within 15 working days of the receipt of the citation, unless it is contested. If you contest the citation, you must inform OSHA in writing that you intend to contest the citation and/or proposed penalties. This written notice must also be provided within 15 working days of the receipt of the citation. In addition, during the 15 day working day period you may also request an informal conference. Generally, you should always request the

16 SWEEPING OCTOBER 14

informal conference. The informal conference, however, does not toll the deadline to formally contest the citation.

The informal conference will occur at the local OSHA office and will include an OSHA official and representatives from the company that received the citation. The company representatives should at least be management level employees and, depending on the company’s size, possibly the company’s owner. Depending on the nature of the citation, the company may also want an attorney with them. Retaining counsel at this stage can serve two purposes: (1) an attorney can help guide the company through the OSHA process; and (2) the presence of counsel will show OSHA that you are treating the citation seriously.

At the informal conference, the OSHA representative will discuss the nature of the citation further and provide evidence of the violation. If there is no dispute regarding the validity of the citation, the company should be prepared to discuss procedures that it has implemented or is in the process of implementing to avoid future violations. The informal conference can be used to negotiate a lower fine and/or lower classification for the citation. If possible, it is preferable to have a violation classified as “Other Than Serious,” which is the lowest classification for an OSHA citation. Ultimately, your ability to negotiate a lower fine or classification will be greatly influenced by the nature and seriousness of the citation, whether the company has had prior violations, and how

proactive the company is in adopting certain procedures to avoid future violations.

A citation can also be formally contested provided the necessary written notice is given within the 15 work day period as described above. The Occupational Safety and Health Review Commission has jurisdiction over any citation that is contested.

The contest hearing is before an administrative law judge and is similar to a trial in that it includes the examination and crossexamination of witnesses. The judge may affirm, modify or eliminate any contested items of the citation or penalty.

Chimney sweeps will always face certain hazards in their profession. As a result, employee safety and best practices should be at the forefront of any sweep’s business. Adhering to OSHA’s safety standards should be a large part of any safety program. Compliance with OSHA standards decreases the risks associated with chimney sweeping and will avoid the unpleasant experience of being issued an OSHA citation.

Eugene M. LaFlamme is a partner at McCoy Leavitt Laskey LLC, a national defense firm specializing in fire and explosion cases.

Eugene’s practice focuses on the defense of companies involved in the hearth and chimney industries. He can be contacted at elaflamme@MLLlaw.com or (262) 522-7000.

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NCSG Position regarding NFPA 211 Changes The National Chimney Sweep Guild Board of Directors believes consumer safety is the number one priority regarding this issue - how a restriction of aftermarket parts affects manufacturers or businesses is of secondary importance.

The position of the NCSG is to wait for the completion of the CSIA formal study regarding these parts. If every single aftermarket part turns out to be a safety concern then we will not support their use. If some parts function to the original specifications and are shown to add no more risk than the OEM parts then we are not opposed to their use.

We understand that manufacturers of factory built fireplaces state in their manuals, in general, to only use their listed parts.

We understand the need for these manufacturers to limit liability and to provide a consistent product. We also believe there may be a legitimate place for aftermarket products meant to enhance or repair these products which address a different need than limiting liability and which may require separate standards regarding their use.

We note that many factory built fireplace manufacturers have been sold or gone out of business and that this has limited the availability of OEM parts for the portions of their products which wear out quickly relative to the lifetime of the fireplace and chimney such as caps, grates, screens, doors, refractory panels, or other parts.

We believe that not all aftermarket parts are equal in terms of safety risk. For instance a grate or cap built to the same specifications as an OEM part may not constitute a greater safety risk than the OEM part. However a wood burning insert installed in a factory built fireplace may pose a higher risk.

That said — we don’t actually know the level of risk associated with replacement parts or add-on parts.

If aftermarket parts are allowed, without regulation, then their indiscriminate use may cause a safety concern for consumers.

On the other hand, if a blanket statement is issued to prevent all aftermarket parts being used under any circumstance, then a consumer, being told he must replace the entire fireplace every time a replaceable piece wears out, may buy a part that seems reasonable to him and unintentionally create a safety concern.

There are those on the one side of this issue who want a blanket statement which bans all aftermarket parts from being installed unless specifically listed by the manufacturer. They tend to imply that there are many fires or hazardous situations that have occurred, or may occur, from these parts. However, they have not provided evidence that this is the case. On the other side are those who say they have manufactured and installed thousands of aftermarket replacement or enhancement parts with no issues at all. But again, there is no evidence presented.

The CSIA (Chimney Safety Institute of America) has undertaken and financed a study to find these answers. Are all non OEM parts which have not been manufactured or listed by the original manufacturer dangerous? Do some carry greater risk and some pose no more hazard than the original equipment? We believe these are questions which must be answered before codifying one set of criteria.

We invite those in our industry from all sides of this issue to throw their knowledge, statistics, and money into a cooperative effort with CSIA to bring resolution to this issue.

— NCSG Board of Directors

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How to Submit NFPA 211 Comments Online

If Guild members need help submitting comments they can contact Jim Brewer, NCSG NFPA 211 Representative, at jbrewer@magic-sweep.com or 757-216-1458.

NFPA 211 Standard for Chimneys, Fireplaces, Vents and Solid Fuel-Burning Appliances is now accepting public comments to the First Revision document. Public Input may be submitted until November 14, 2014 directly at the NFPA site. To submit comments: • Go to www.nfpa.org • Select the Codes & Standards tab • In the gray box on the right hand side, select “Documents accepting Public Comment” • Select NFPA 211 from the list • You will need to sign in or create a profile on the NFPA site to submit comments • Once you sign in, the First Revision of NFPA 211 will open in Terra View • Navigate to the section(s) you want to comment on using the Table of Contents on the left side of screen Below is a list of sections you may wish to consider commenting on with comments from Jim Brewer: Section 3.3.2.1 Adds new definition for Factory Built Fireplace Systems Accessories. The related appendix sections has a long list of included items as shown: 3.3.2.1* Factory-Built Fireplace System Accessories.

Accessories intended for field installation into or attachment to factory-built fireplace systems.

A.3.3.2.1 Factory-Built Fireplace System Accessories.

These accessories include, but are not limited to, such items as decorative shrouds, glass or screen door assemblies, grates,

blowers, log lighters intended for the ignition of solid fuel, gas log decorative appliances, spark arrestors, and chimney caps.

Section 11.1.5 adds new requirements for factory-built fireplace system accessories as follows: 11.1.5 Factory-built fireplace system accessories shall be one of the following: (1) Listed for use with the specific factory-built fireplace and installed in accordance with the terms of their listing (2) Acceptable to the AHJ and installed as approved and in accordance with the manufacturer’s installation instructions Section 14.7.1.1 and 14.7.1.2 add the following new requirements to the maintenance chapter.

14.7.1.1 Only listed or approved components and accessories tested for use with the specific model of factory-built chimney shall be permitted.

14.7.1.2 Only listed or approved components or accessories for use with the specific model of factory-built fireplace system shall be permitted.

Commentary for above changes: The proposed new definition (3.3.2.1) for accessories includes shrouds, glass or screen doors, grates, blowers, log lighters, gas logs, and caps. 11.1.5 requires that accessories be specifically listed or approved by the AHJ. Since these items are generally not listed for the specific model of fireplace then the only way to comply with this requirement will be to have each installation approved by the AHJ. It is impractical to think that the AHJ would ever give such approval because they do not have the time or experience to make these evaluations. There is a long standing history of aftermarket parts and there was no credible evidence presented that the use of aftermarket parts creates a hazard. This proposal creates a costly and unnecessary burden on consumers. There are many brands and models of fireplaces where OEM parts are no longer available so the consumer is OCTOBER 14 SWEEPING 19

forced with spending thousands of dollars for a new fireplace simply because they need a cap or grate. AHJ’s are not going to give approval and service techs/installers are going to look and sound like crooks when they try to sell a new fireplace simply because the current fireplace needs a new cap or grate. Another concern here is the inclusion of “gas log decorative appliances” in the definition. Under these proposed new requirements gas logs will now have to be specifically listed for each model of fireplace they are to be installed in.

3.3.2.2 and related appendix section adds the following new language: 3.3.2.2* Fireplace Masonry Fireplace and Chimney Accessories.

Accessories intended for field installation into or attachment to masonry fireplaces or chimneys.

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A.3.3.2.2 Masonry Fireplace and Chimney Accessories.

These accessories include, but are not limited to, such items as heat exchangers, glass or screen door assemblies, tubular grates, andirons, blowers, log lighters intended for the ignition of solid fuel, fire backs intended to reflect heat or reduce heat exposure, dampers, gas log decorative appliances, spark arrestors, chimney caps, and ash receptacle doors.

11.2.10 adds the following new language: 11.2.10* Masonry Fireplace Accessories.

Fireplace accessories shall be one of the following: (1) Listed and installed in accordance with the terms of their listing (2) Acceptable to the AHJ and installed as approved and in accordance with the manufacturer’s installation instructions

Commentary for above changes: These proposals will put a huge burden on the industry. 3.3.2.2 defines a long list of items as masonry fireplace and chimney accessories. This list includes heat exchangers, glass or screen doors, grates, blowers, log lighters, firebacks, gas logs, chimney caps and ash dump doors. 11.2.10 states these items must be listed or approved by the AHJ. Since these items often are not listed consumers and installers will need to consult the AHJ for approval each time they install one of these items. Does the AHJ have the time or experience to make these evaluations? Additionally, no criteria are provided for the AHJ to evaluate and determine if a product is acceptable. There also does not seem to be any logical reason to make this drastic change.

What evidence was presented to the committee that demonstrates a need to require listed or AHJ approved accessories on unlisted, field constructed fireplaces and chimneys?

Section 9.7.4 revises the wall pass through requirements by eliminating the 4 field constructed wall pass through systems (Figure 9.7.5 in 2013 edition) and requiring only a listed wall pass through or one alternative field constructed method. There was no evidence presented that the field constructed methods were inadequate. The 4 field methods in the current Table 9.7.5 are moved to the appendix for historical purposes (inspection of existing chimneys constructed with these methods)

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NewNCSG Members

NCSG REGIONS REGION 1

MASSACHUSETTS Ronald Copponi • RonJon Chimney Sweep • Framingham NEW YORK Mark Fulmer • The Fulmer Group • Rochester Adam Joyce • Interstate Ventilation • Bayshore VERMONT James Dearmin • James Dearmin • Newport

REGION 2 NEW JERSEY Steven Melms • William J. Guarini Inc. • Jersey City Theron Allen • Allen Chimneys, LLC • Wayne

REGION 1 Connecticut, Vermont, Massachusetts, New York, Maine, Rhode Island, New Hampshire

REGION 3 FLORIDA Michael Pickett • ARC Home Services Inc. • Pace Jamie S. Link • A Chimney Keeper & AMP Home Maintenance Professionals • Middleburg

REGION 4 MISSOURI Eric Fuller • Fuller Stoves & Spas LLC • Branson West

REGION 2 Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania

REGION 3 Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia

REGION 4 Illinois, Indiana, Kentucky, Michigan, Missouri, Ohio

REGION 5 Arkansas, Colorado, Iowa, Kansas, Louisiana, Minnesota, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin

NCSG Charter Members Paul Bourque, Huntsville, AL

Dale Meisinger, N. Augusta, SC

Don Leavitt, San Diego, CA

Alan Hisey, St. Louis, MO

David Harris, Broken Arrow, OK

Eva B. Horton, Greenwich, CT

Dan Wheeler, Santa Rosa, CA

Harry Richart, Hasbrouck Heights, NJ

REGION 6 Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

John Cline, Menlo Park, CA OCTOBER 14 SWEEPING 21

•• • •• • 22 SWEEPING OCTOBER 14

NCSG Convention 2015 • February 18-21 • Lancaster, PA NCSG Member Rates

Until 12/10/14

12/11/141/22/15

After 1/22/15

Standard Rates

Primary $399 $449 $499 Spouse 199 249 299 1st Time Attendee 150 150 150 (Primary Registrant Only) 1st Additional 349 399 449 2nd Additional 299 349 399 3+ Additional 249 299 349 Single Day 179 179 179 Banquet Only 69 69 69 Child Banquet 5-12 39 39 39 Tradeshow Only 49 49 49 Senior Guild 100 100 100 Members Company _________________________________________ Address __________________________________________ City, State, Zip _____________________________________ Phone ___________________________________________ Email ____________________________________________ Check here to opt-out of emails from exhibitors

Until 12/10/14

12/11/141/22/15

After 1/22/15

Primary $499 $549 $599 Spouse 299 349 399 1st Time Attendee 150 150 150 (Primary Registrant Only) 1st Additional 449 499 549 2nd Additional 399 449 499 3+ Additional 349 399 449 Single Day 279 279 279 Banquet Only 89 89 89 Child Banquet 5-12 39 39 39 Tradeshow Only 79 79 79 Opening Night with The Sootprints - Additional registration required. $20/person includes concert with The Sootprints, games, DJ, and food at Tellus360 in Lancaster! A cash bar will also be available at the venue.

REGISTRANT INFORMATION Please write your name as you’d like it to appear on your badge.

How would you like to receive your convention information packet? Email Standard Mail Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Registration Total $ ___________________ Opening Night Tickets ($20/each) Qty: _______ Ticket Total $ ___________ 2015 Convention Patch ($3/each - Pickup on-site.) Qty: ________ Patch Total $ ___________

MAIL TO: National Chimney Sweep Guild 2155 Commercial Drive, Plainfield, IN 46168 FAX TO: (317) 837-5365 CALL: (317) 837-1500 REGISTER ONLINE at www.NCSG.org/convention

Office Use Only O2CR C2F AUTH__________ Org ID___________ Profile ID____________ Rec’d By__________ Date ____________

GRAND TOTAL $ ___________ PAYMENT INFORMATION Payment Method: □ Check # ___________ □ Visa □ MC □ AmEx Account # ________________________________________ Card Security Code ______________ Exp. __________ Name on Card ____________________________________ Signature ________________________________________ Refund policy: Prior to 12/10/14, 90%; 12/11/14-1/22/15, 75%. No refunds are available after 1/22/15.

OCTOBER 14 SWEEPING 23

CSIA Update OCTOBER REPORT

www.CSIA.org

Chimney Safety Institute of America’s fourth National Chimney Sweep Training School of 2014, held Sept. 22-27, exposed 29 students to the best practices of our chimney sweep trade. Almost all had swept before, but said they gained new knowledge that will help them on the job. It was all about being ...

The best at what they do Gas Hearth Class draws

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OCTOBER REPORT OCTOBER REPORT

www.CSIA.org www.CSIA.org

Certified NewNew CSIACSIA Certified Chimney Sweeps himney Sweeps - Congrats! ongrats!

California alifornia Jerry Teel | Sierra Hearth & Home | Jackson erry Teel | Sierra Hearth & Home | Jackson

Erick Silva | Lakeshore Chimney Sweep | ick Silva | Lakeshore Chimney Sweep | Truckee uckee

Colby Jacobs | Flue Season | Redding olby Jacobs | Flue Season | Redding

Colorado olorado Josh Sanders | Colorado Fireside | Montrose

Carson Prince (left) of Advanced Chimneys, Inc., in Marietta, Georgia, is awarded his CCS certification diploma on Carson (left) of CSIA Advanced Chimneys, Georgia, awarded his CCS certification diploma on Aug.Prince 16, 2014 from Instructor RichardInc., Ruain ofMarietta, Portstmouth, RhodeisIsland.

Aug. 16, 2014 from CSIA Instructor Richard Rua of Portstmouth, Rhode Island.

osh Sanders | Colorado Fireside | Montrose Cleaners of MI | Clark Lake Cleaners of MI | Clark Lake Georgia Georgia Carson Prince | Advanced Chimneys, Inc. | New Jersey Marietta arson Prince | Advanced Chimneys, Inc. | Nathan Sajban | Oosting Masonry New Jersey Construction MidlandMasonry Park arietta Nathan Sajban ||Oosting Jared Franklin | Acworth Construction | Midland Park Phil Solimene | A-1 Affordable ared Franklin | Acworth Illinois | Clifton PhilConstruction Solimene | A-1 Affordable Lee Auberry and Tom Ragagli | Valley Chimney linois Construction | Clifton Sweep and & Restoration | Yorkville New York ee Auberry Tom Ragagli | Valley Chimney DavidYork Hergan | Cambridge Stove and weep & Restoration | Yorkville New Jeffery Thornton | Fireplace and Chimney Tech Chimney | Cambridge David Hergan | Cambridge Stove and Services | Itasca effery Thornton | Fireplace and Chimney Tech Chimney | Cambridge North Carolina ervices | Itasca Keith Gallagher | Lindemann Chimney | Lake David Hawthorne | Triangle Chimney North Carolina Bluff Pros, LLC | Raleigh eith Gallagher | Lindemann Chimney | Lake David Hawthorne | Triangle Chimney uff Indiana Pros, LLC | Raleigh Ohio

John Click | Indiana Chimney Sweep | ndiana Greenwood ohn Click | Indiana Chimney Sweep | reenwood Maryland Jose Sagastume and Lacy Campbell| Magic Maryland Mountain Chimney Sweeps | Frederick ose Sagastume and Lacy Campbell| Magic Raphael Runion | Chimney Sweeps of ountain Chimney Sweeps | Frederick Sherwood Forest | Mount Airy aphael Runion | Chimney Sweeps of Massachusetts herwood Forest | Mount Airy Greg Pyden | Rockwell Masonry | Edgartown

Massachusetts Michigan reg Pyden | Rockwell Masonry | Edgartown Nate Beld, Reece Buschini and Molly Embelton | Hancock Chimney Service | Michigan Grandville ate Beld, Reece Buschini and Molly mbelton | Hancock Chimney Service | Michael Gorton | Clean Sweeps & Air Duct randville

Lorraine Davis | Buckeye Stoves | Ohio Fredericktown Lorraine Davis | Buckeye Stoves | Fredericktown Pennsylvania Mike Wakefield | Anderson’s Chimney Pennsylvania Sweeps| New Cumberland Mike Wakefield | Anderson’s Chimney Michael Williamson | Chester County Sweeps| New Cumberland Hearth & Home | Elverson Michael Williamson | Chester County Tennessee Hearth & Home | Elverson Jack Keeley | Smilin’ Irish Jack | Lakeland Tennessee

Jack Keeley | Smilin’ Irish Jack | Saxon Stoner and Dalton Rose | Lakeland Ashbusters Chimney Service | Smyrna Saxon Stoner and Dalton Rose | Texas Ashbusters Chimney Service | Smyrna Marshall Jackson | 1st Choice Chimney | Texas

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Flower Mound Flower Mound Virginia Steven Aldridge | Chimney Saver Virginia Solutions | Richmond Steven Aldridge | Chimney Saver Solutions | Richmond Tyler Seal | Prouty’s Chimney Sweep | Leesburg Tyler Seal | Prouty’s Chimney Sweep | Leesburg Clayton Shaw | Rusty’s Fire Place & Chimney | Hamilton Clayton Shaw | Rusty’s Fire Place &

Chimney | Hamilton Drake Goeppinger | Rooftop Chimney Sweeps | Alexandria Drake Goeppinger | Rooftop Chimney Sweeps | Alexandria Matt Maxey | Chimney Saver Solutions |

Richmond Matt Maxey | Chimney Saver Solutions | Richmond Victor Medrano, Jr. | The Chimney Doctor NOVA | Woodbridge Victor Medrano, Jr. | The Chimney Doctor NOVA | Woodbridge Vermont Jordon Chamberlin, Stephen Davison Vermont and Christopher Starkey | Brickliners Corp. | Chamberlin, Williston Jordon Stephen Davison and Christopher Starkey | Brickliners Baird| Dilworth Corp.

Williston| Black Magic Chimney Sweeps of Southern Vermont | Manchester Baird DilworthCenter | Black Magic Chimney Sweeps of Southern Vermont | Wisconsin Manchester Center Benjamin Finco | Pratt’s Professional Chimney | Burlington Wisconsin Benjamin Finco | Pratt’s Professional Austin Christiansen | Mr. Chimney Inc. | Chimney | Burlington Germantown

Austin Christiansen | Mr. Chimney Inc. | Germantown

OCTOBER REPORT CSIA Certified Chimney Sweeps, Renewed with CEUs Alabama Jeffrey Simmons | Top Hat Chimney Sweeps | Opelika Kansas Jim Kerby and Tonee Owen | Milestone Chimney Service | Salina Maryland Jerry Neal | Sugarloaf Chimney Restoration | Barnesville Michigan Forrest Hancock, Earl Koorndyk and Dave Markey | Hancock Chimney Service | Grandville North Carolina Richie Baxley | Environmental Chimney Sweep | Fairview Robert Markey | Mr. Smoke Stack | Raleigh New Jersey Donald Thoren | Thoren Chimney Cleaning and Repair | Andover New York Carl Hutchison | Hutch’s Chimney & Stove Service, LLC | Angelica

www.CSIA.org CSIA Exhibits at NAMIC (Insurers) Trade Show in the D.C. area Our 2014-15 trade show schedule kicked off September 21 – 23 in National Harbor, MD, site of the 2014 National Association of Mutual Insurance Companies convention.

Our booth was popular as we educated property insurance specialists on chimney sweeping and CSIA certification. Board members Chuck Hall and Jim Bostaph led our effort.

New CSIA Certified Dryer Exhaust Technicans - Congrats!

California Jerry Swanson | Chim Chimney Professional Chimney Services | Sacramento Illinois Lee Auberry | Valley Chimney Sweep & Restoration | Yorkville

Michigan Matthew Luna | Safety King, Inc | Utica David Marra | Utica Texas Marshall Jackson | 1st Choice Chimney | Flower Mound

Ohio Eric Haldeman | Rhino Chimney Service | Mt. Vernon Oregon Kent Swanson | Mt. Tabor Chimney Co. | Portland Pennsylvania Jim Clark | J & L Chimney | Delta Ryan Reed | Fireplace & Chimney Professionals LLC | Ottsville Rhode Island Richard Rua | A Traditional Sweep | Portsmouth Tennessee Tim Wilson | Ashbusters Chimney Service, Inc. | Smyrna

AHOY! CSIA AUCTION 2015 TO BE PIRATE THEMED: Staff at the Chimney Safety Institute of America headquarters show off their eyepatches in support of next year’s auction at the National Chimney Sweep Guild convention. Come dressed like your favorite Captain Hook. Shoulder parrots are optional, of course.

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CSIA 2015 Education Calendar As of 9/17/14 - Schedule subject to change. Please contact the Chimney Safety Institute of America prior to making travel arrangements.

CSIA Certified Chimney Sweep® Review & Exam January 16 | CSIA Technology Center, Plainfield, IN February 17 | Lancaster, PA [part of NCSG 2015 Convention] March 13 | CSIA Technology Center, Plainfield, IN May 15 | Scranton, PA

Chimney Physics April 16 – 17 | CSIA Technology Center August 10 – 11 | CSIA Technology Center Diagnosis and resolution of chimney performance issues, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances. CSIA CEUs: 3-T, 3-CS, 3-HS, 3-CL NFI CEUs: 4 E

June 5 | CSIA Technology Center, Plainfield, IN July 31 | CSIA Technology Center, Plainfield, IN

Installing and Troubleshooting Gas Hearth Appliances

September 18 | Atlantic City, NJ

July 20 – 24 | CSIA Technology Center

October 16 | Albany, NY

Service and installation, including appliance standards, combustion requirements, pipe sizing and installation, troubleshooting, carbon monoxide testing and fuel conversion.

July 13 | California [Golden State Conference]

November 13 | CSIA Technology Center

CSIA CEUs: 4-T, 4-CS, 4-HS, 4-CL NFI CEUs: 16 T In-person intensive review sessions help candidates prepare for the exams.

The review sessions are not a substitute for advanced study. CSIA CEUs: 1.25-T, 1.25-CS, 1.25-HS, 1.25-CL NFI CEUS: 6T

Inspection and Report Writing May 11 – 12 | CSIA Technology Center Oct. 15 – 16 | CSIA Technology Center Chimney inspections and evaluations, report writing including regional and environmental influences, effective photo documentation, digital organization and admininstrative procedures. CSIA CEUs: 6-T, 6-CL NFI CEUs: 12 T

National Chimney Sweep Training School March 23 – 28 | CSIA Technology Center June 22 – 27 | CSIA Technology Center

CSIA Certified Dryer Exhaust Technician® 1-Day Review /Exam January 16 | Independence, MO [hosted by Midwest Chimney Safety Council] February 17 | Lancaster, PA [part of NCSG 2015 Convention] In-person intensive review sessions help candidates prepare for the exam. CSIA CEUs: 2-T, 1.25-CS, 1.25-HS, .75-CL

CSIA Certified Dryer Exhaust Technician® 2-Day Workshop/ Exam July 29 – 30 | CSIA Technology Center November 5 – 6 | CSIA Technology Center In-person intensive review sessions, along with hands-on instruction, help candidates prepare for the exam. CSIA CEUs: 9-T, .5-CS, .5-HS, 1-CL

August 24 – 29 | CSIA Technology Center Sept. 28 – Oct. 3 | CSIA Technology Center Fundamentals of sweeping and inspection of chimney systems, equipment operation, health and safety considerations and step-by-step instruction in codes, clearances, standards and practices. CCS CEUs: 4-T, 4-CS, 4-CL, 4-HS NFI CEUs: 16 T

Online classes anytime access | csia.org Over 70 courses to choose from, with a bevy of CEUs. Curriculum is online, so you can sign up and start learning at the convenience of home or work!

Register today at www.CSIA.org or call us at (317) 837-5362.

History Project

BY CLAIRE RUTLEDGE

Historical Documents Highlight Early Innovations in Chimney Sweeping

T

his month we would like to share two very unique and prized items in the History Project Collection. These two documents consist of a letter of submission for a chimney sweep brush patent and the patent letter itself, dated 1821.

What is so unique about this is that we have both – even though the submission would have most likely consisted of drawings of the designs along with the letter – and that they survived the Great Fire in the Washington D.C. Patent Office, December 15,

1836. Only around 2,000 of 10,000 original patents survived.

What we know about John W. Moore is that he was a resident of Washington D.C. when he submitted US Patent 3,357X and he most likely invented other devices as well around the same time. There are patent records from the time and the region that match his name and industry.

The Schedule refined to in these Letters Patent, and making part of the same, containing a description in the words of the said John W. Moore himself of his improvement in the machine for sweeping Chimneys.

I make any number of brushes, of any suitable material, of a convenient size and form, and attached them each to a shank, on which is a spiral contracting and expanding spring, made of steel, of steel or any other wire that will answer the purpose. A head of two or three inches square is affixed near the top of the upper rod. Holes are bored in this head, which admit the pins or shanks of the brushes to play, so that when the machine is pushed up a small chimney, or has to pass through the narrow part of a chimney, the brushes admit of being pushed in; and when it comes to a wider part the brushes are thrown out by the springs, and pushes against the sides of the Chimney.

There are also scrapers made of any metal or proper substance, attached either below the brushes; or they may be put on separate pins, working in the same way as the brushes on springs. There is also a single stationary brush placed at the top with or without-out a scraper. A number of joints forming a rod of any length like fishing rods; or in any other way.

What I claim as my peculiar invention is the use of the spiral springs in working the brushes and scrapers.

John W. Moore

Witnesses

WM Elliot

Alfred Elliot

28 SWEEPING OCTOBER 14

The United States of America

To all to whom these Letters Patent shall come whereas, John W. Moore a resident two years upwards in the United States, hath alleged that he has invented a new and useful improvement.

In the machine for sweeping chimneys which improvement he states has not been known or used before his application; hath made oath that he does verily believe that he is the true inventor or discoverer of the said improvement; and that the same hath not, to the best of his knowledge and belief, been previously used or known in this or any foreign country; hath paid into the treasury of the United States a sum of thirty dollars, delivered a receipt for the same, and presented a petition to the Secretary of State, signifying a desire of obtaining an exclusive property in the said improvement, and praying that a patented may be granted for that purpose: These are therefore the grant, according to the law, to the said John W. Moore his heirs, administrators or assigns, for the term of fourteen years, from the ninth day of August one thousand eight hundred and twenty one the full and exclusive right and liberty of making, constructing, using and vending to others to be used, the said improvement; a description whereof is given in the words of the said John W. Moore himself, in the schedule hereto annexed, and is made part of the presents.

In testimony whereof, I have caused these Letters to be made Patent, and the Seal of the United States to be hereunto affixed.

Given under my hand, at the City of Washington, this ninth day of August, in the year of our Lord one thousand eight hundred and twenty one and of the independence of the United States of America the forty sixth.

James Monroe

by the President,

John Quincy Adams

Secretary of State

OCTOBER 14 SWEEPING 29

Progressive Perks BUSINESS EDUCATION — FREE AND EASY!

BY DEBBIE CORNELIUS MEMBERSHIP DEVELOPMENT COORDINATOR

Most businesses that fail, fail because the owner does not fully understand the “business side” of the business. To help educate our members on how to become the most profitable in the industry, NCSG has teamed with Grandy & Associates to provide the Profit University Audio Series beginning October 1, 2014.

The Profit University Audio Series will feature a different “business” topic, by a different national speaker each month, with each audio program lasting between 30 – 45 minutes.

AND, best of all, you will have full access to all 240+ past presentations broken down into 18 categories ranging from marketing and advertising, motivating employees, business management, service agreements and more…

Access to the Profit University Audio Series can be done in two ways: • Monthly Email — Each month you will be sent an email that will summarize the coming presentation. Within the email you can:

1 Click a link that will take you directly to the new presentation (no login required) 2 Click another link that will take you directly to the archive section.

• Website — Access the program 24/7/365 through the NCSG website (login and password required).

Not only can you listen to the presentation on line, it can be downloaded to your personal computer with a click of a button.

Once downloaded, you can make your own CD and/or load it onto your MP3 Player or IPod or even listen on your smart phone.

NCSG is very excited about this program as it provides a giant step toward business education. Be sure to check out the www. ncsg.org website after October 1, 2014 and also be watching for the email announcing the coming presentation. Don’t miss out on this FREE educational opportunity provided as an NCSG member benefit!

Flexible & Effortless.

Mastering Its Craft.

Born with the attributes to gracefully glide down flues with coordination and endurance.

The Nation’s Leading Supplier of Chimney And Hearth Products.

800.247.3305 • www.copperfield.com

30 SWEEPING OCTOBER 14 14 Flexible.indd 1

5/20/14 10:12 AM

Dates & Events October 6-12, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org

November 3-9, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org

October 10, 2014 CSIA Certified Chimney Sweep® Review & Exams Quality Inn & Suites Albany Airport Albany, NY For more information, please call (317) 837-5362 or visit www.

CSIA.org

November 6-7, 2014 CSIA Certified Dryer Exhaust Technician® Review & Exams CSIA Technology Center- Plainfield, IN For more information, please call (317) 837-5362 or visit www.

CSIA.org

October 10, 2014 SaverSystems – Richmond, Indiana HeatShield Installer Factory Training For more information call (800) 860-6327 x105 or email stuartk@ saversystems.com October 13-19, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org October 20-26, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org October 24, 2014 SaverSystems – Richmond, Indiana HeatShield Installer Factory Training For more information call (800) 860-6327 x105 or email stuartk@ saversystems.com October 27- November 2, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org

November 10-16, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org November 14, 2014 CSIA Certified Chimney Sweep® Review & Exams CSIA Technology Center For more information, please call (317) 837-5362 or visit www.

CSIA.org November 17-23, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org November 24-30, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org December 1-7, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses OCTOBER 14 SWEEPING 31

- Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org December 8-14, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org December 15-21, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org December 22-28, 2014 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org December 29, 2014 – January 4, 2015 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org January 5-11, 2015 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org January 12-18, 2015 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review

32 SWEEPING OCTOBER 14

- CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org January 16, 2015 CSIA Certified Chimney Sweep® Review & Exams CSIA Technology Center For more information, please call (317) 837-5362 or visit www.

CSIA.org January 16, 2015 CSIA Certified Dryer Exhaust Technician® Review & Exams Hosted by Midwest Chimney Safety Council - Independence, MO For more information, please call (317) 837-5362 or visit www.

CSIA.org January 19-25, 2015 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org January 26, 2015 – February 1, 2015 CSIA (online) - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.

CSIA.org

BY FRANCES KELLY, EXECUTIVE DIRECTOR

September

Around the Tech Center

L

ooks like the busy season is officially upon all of us these days. But hey, that’s a good thing. Tech Center staff, instructors and students just completed another successful Chimney Sweep School. In all, we had 29 students in class from several different regions.

We also were honored to have Malisa Minetree stop by our offices to meet with Darcy to discuss a redesign of Sweeping magazine for 2015. For those that don’t know Malisa, she’s our advertising sales person for Sweeping Magazine and for several years served as Sweeping’s Editor. There are some exciting changes coming for the magazine.

Stay safe!

OCTOBER 14 SWEEPING 33

Classifieds Gotta chimney question? Sizing? Codes? Call Royal Edwards!

Make Royal your tech department. CALL NOW (813) 982-0219 for on-call tech support.

Continuing Education special bonus – Ask how you can get the Friday-morning e-Blast for FREE. CALL NOW (813) 982-0219 GasVent Software for Sizing Chimneys only $195. Call 1-800-648-9523 for more info and visit www.elitesoft.com to download a free trial version.

For Sale: 34 Year Old, 7 figure turn-key business, $695K with 6 trucks Commercial Building with rentals $695K on a busy street. Employees and tons of equipment.

Runs smoothly without too much attention .

Paid Ads. Quick Payback. Heart Attack. Great Opportunity.

Call Fred Tarantino – (516) 338-2727

Get a free larGe Wohler VIper l (#9413) with the purchase of a Wohler VIS 400 Reel Kit Chimney Package Model (#4153) through November 30, 2014

brushes not included

(#4153)

Wohler VIS 400 Visual Inspection System with Viper Kit • Modular system gives you the flexibility to choose individual components to meet your specific needs • Compact, lightweight, and easy to use • Perfect for bottom-up or top-down chimney inspection • Pan-and-tilt camera head • Bright, LED lighting and vibrant display screen • Includes carry strap and protective pouch with anti-glare protection • Video, photo, and voice recording options

Measure of Technology

34 SWEEPING OCTOBER 14

Wohler USA Inc. | 978-750-9876 www.wohlerusa.com

Hiring Chimney Sweep Technicians, Installers & Salesmen.

Send resumes to resumes@chimneysolutions.com and visit our website at www.chimneysolutions.com

Darwin Awards

“We went to this clients home in Bloomington Minnesota to look at what another company did. He had a wood-burning fireplace that was leaking water. The chimney company he hired suggested taking the chimney down into the garage and installing a gas insert — which they did. You can see how they installed it — the intake and exhaust vents are in direct contact with the rafters and roof sheathing.” — Steven Cody, The Chimney Pro’s, Woodbury, MN Have you snapped a photo of a peculiar chimney in your area that made you shake your head in disbelief?

Send it to editor Darcy Marlett at dmarlett@ncsg.org. for publication in Sweeping. Or, mail it to NCSG, 2155 Commercial Drive, Plainfield, IN 46168. Include a few words about the scene and location.

CLASSIFIED ADS FREE FOR NCSG MEMBERS Members can run one 35-word classified free each year! Regular classified ads are $2/word or $1/ word for NCSG members. Classified ads are noncommissionable and must be pre-paid. To place a classified ad, please contact Sara Sichting at ssitchting@ncsg.org or 317-837-1500.

OCTOBER 14 SWEEPING 35

Humor

Cartoon gladly donated by Midtown Sweeps.

Display Ad Index Page #

Advertiser

Phone

Email or Website Address

12

Ahrens Chimney Technique

800-582-1392

ahrenschimney@qwestoffice.net

30 Copperfield

800-247-3305

www.copperfield.com

6

800-545-6607

www.firesafeinc.com

17 ICP

508-695-7000

www.chimneycaps.com

15

800-722-7230

www.lindemannchimney.com

18 Enervex

800-255-2923

www.enervex.com

5

National Chimney

800-897-8481

www.nationalchimney.com

7

Olympia Chimney Supply

800-569-1425

www.olympiachimney.com

Firesafe Industries, Inc.

Lindemann Chimney Company

20 Chimfex

800-637-7807 www.chimfex.com

11

Sand Hill Wholesale

800-258-5496

www.sandhillwholesale.com

4

SaverSystems, Inc

800-860-6327

www.saversystems.com

3 Smoktite

866-439-0069

www.smoktite.com

34 Wöhler

978-750-9876

www.wohlerusa.com

®

36 SWEEPING OCTOBER 14

, PROTECT TREES FORESTS AND OUR COMMUNITY FROM THE THREAT OF INVASIVE SPECIES

New infestations of insects and diseases can start if you take firewood with you when you travel.

Keep your trees safe by following these tips: · Don’t take firewood with you when you go camping, hiking or traveling. · Buy locally harvested firewood. · Tell your friends not to move firewood.

Facebook.com/DontMoveFirewood Twitter.com/DntMoveFirewood

.org

Youtube.com/DontMoveFirewood

National Chimney Sweep Guild 2155 Commercial Drive Plainfield, IN 46168

1408