Sweeping Magazine- October 2017

Sweeping October 2018 VOLUME 41 #9

The Journal of Chimney and Venting Technology

The Importance of Emotional Intelligence in Business & Marketing

How to Get Ready for the NCSG National Convention

Strong Internal Controls Protect Assets

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Departments President’s Letter 3 Editor’s Letter 5 Coach’s Corner 12 Technical Q&A 18 History Projects 20 Date and Events 26 New Members 32 Progressive Perks 33 Around the Tech Center 38 Classifieds 39 Darwin Award 40

Table of Contents Sweeping October 2017 Volume 41 Issue 9

This photo of a vine growing out of a chimney (complete with pumpkin!) was taken last year by Randy Skiba (Certification #4194) of Jack Pixley Sweeps Inc. Minneapolis, Minnesota.

Features

The Importance of Emotional Intelligence in Business & Marketing

How to Get Ready for the NCSG National Convention

6 21

Strong Internal Controls Protect Assets

October 2017

Smoke Chambers and Cast in Place Liner Installation (866) 283-8667 Ext. 706

Factory Built Fireplace Installation and Replacement (866) 283-8667 Ext. 701

Dryer Vents (866) 283-8667 Ext. 707

Gas Appliance Venting, Gas Logs and NFPA 54 (866) 283-8667 Ext. 702 Oil Appliance Venting and NFPA 31 (866) 283-8667 Ext. 703 Chimney Inspection, Documentation and NFPA 211 (Levels of Inspection) (866) 283-8667 Ext. 704

Installation and Venting of Pellet Stoves (866) 283-8667 Ext. 708 IRC and NFPA 211 (Code Questions) (866) 283-8667 Ext. 709 Customer Service and Customer Communication (866) 283-8667 Ext. 710 General Sweeping and Repair (866) 283-8667 Ext. 711

NATIONAL CHIMNEY SWEEP GUILD BOARD OF DIRECTORS 2017-2018

TECHNICAL ADVISORY COUNCIL

Masonry Fireplace Construction and Restoration (866) 283-8667 Ext. 700

Stainless Steel Liner Installation (866) 283-8667 Ext. 705

Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney.

Additionally, local laws and ordinances may govern and/ or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with firsthand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

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STAFF

Resources 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365

Megan McMahon Association Manager mmcmahon@ncsg.org

Donna Lee Kasmer CSIA Certification Coordinator dkasmer@csia.org

Darcy Marlett Director of Communications and Marketing dmarlett@ncsg.org

Claire Rutledge Program Coordinator crutledge@ncsg.org

Ashley Edridge Director of Education ashley@csia.org

Sara Sichting Systems and Records Coordinator ssichting@ncsg.org

Zach Zagar CSIA Marketing Director zzagar@csia.org

Annemarie Stockton Membership Coordinator astockton@ncsg.org

Charissa Benge Mahaffey Office Coordinator cmahaffey@ncsg.org

October 2017

Region 4 Jeff Keefer 513-248-9600 info@chimneycareco.com

Vice President, At-Large Director Dennis Dobbs (678) 290-8200 fireplaceservicecenter@gmail. com

Region 6 Bob Ferrari (530) 941-5818 bob@flueseason.com

Treasurer, Region 3 Ron Rust (803) 730-5858 tophatswp@aol.com Region 1 Matt Mair (603) 525-7905 matt@blackmoosechimney. com Region 2 Ed Ridgeway (856) 241-7999 masons@chimney-duct.com

COMMITTEE CHAIRS and TASK FORCES 2017 – 2018

To contact any member of the Technical Advisory Council, please call (866) 283-8667 and select the extension for the person who is best qualified to answer your question:

President, Region 5 Jasper Drengler (715) 304-8934 drengler01@gmail.com

Secretary, At-Large Director Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com At-Large Director Gregg Boss (636) 391-2226 englishsweep@att.net At-Large Director Jeff Peterson (913) 236-7141 jeff@potomacservices.net Supplier Representative Stuart Karanovich (765) 966-5084 stuartk@saversystems.com

Bylaws Dennis Dobbs (678) 290-8200 fireplaceservicecenter@gmail.com

NFPA 211 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Ethics Andy Raycroft (703) 836-7858 andy@rooftopchimneysweeps.con

NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com

Governance Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com

NFPA 54 Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Government Affairs Jeff Keefer 513-248-9600 info@chimneycareco.com

Technical Advisory Council Michael Segerstrom (908) 253-9190 chimneysweeps@optonline.net

International Relations John Pilger (631) 863-2460 chimneyman@aol.com

Scholarship Committee Greg Boss (636) 391-2226 englishsweep@att.net

Membership Bob Ferrari (530) 221-3331 bob@flueseason.com

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or sweepingads@me.com Layout and design by David Bruce, Red2 Design Bureau NCSG encourages industry partners to submit press releases and articles to editor Darcy Marlett at dmarlett@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format.

In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards.

Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2017 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. (317) 837-1500

Where did the summer go? My four kids have all started school (in four different schools).

The NCSG board had our final meal together for the year and everyone’s phone is going nuts.

Every year we plan, plot and prepare for the fall. We try to get all of our regular customers done in spring, stock the warehouse, continue the education of existing employees and get the new guys certified.

Trucks are spruced up and new trucks wrapped. Office staff preps new software and works on office work flow and systems.

Yet with all the preparation here we are with unlimited overtime, mandatory two Saturdays a month and no paid days off till new year’s. Why? Because you can't plan for everything.

Unexpected employee exits and people nervous about heating expenses this winter have made the phones go crazy.

President’s

Letter Jasper Drengler

President

Time is at a Premium.

I love this time of year driving around seeing longtime customers and meeting new ones. Like most owners I put in many more hours than anyone and am always looking to improve how things are done. One goal I have this year is to make it to all of my kids sporting events this year. Time is at a premium, but priorities are priorities.

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So when we meet up in Portland, ask me how I did with my goal.

Set your own goals, work safe, be profitable, make homes safer and save lives.

Jasper

October 2017

Top 5 Reasons to become CSIA Certified in 2017: 1. Join more than 2,000 of the most educated, qualified, and ethical chimney and dryer vent technicians in the country.

2. With more than two million pageviews on our website over the past two years, more homeowners are looking to hire CSIA Certified professionals than ever before.

3. Obtain national recognition of your accomplishment and dedication to being the best person for the job.

4. Earn quality referrals from professionals in affiliated industries, such as Realtors, home inspectors, fire fighters, etc.

5. Use CSIA’s (aggressively protected) trademarked logos on your advertisements, vehicles, and website.

C o m e s e e w h a t w e’r e a l l a b o u t :

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4 S W E E P I N G October 2017

H

appy Fall Sweeps!

It’s that time a year again. The weather is cooling down, pumpkins are everywhere* and the phones are ringing off the hook.

NCSG President Jasper Drengler wrote this month’s presidents letter on the subject of time being at a premium. A good thing for all of us to consider as we dive into the busy season.

You will also want to stop by “Around the Tech” to meet the three new faces that have joined out team. We are proud to welcome Zach Zagar as CSIA Marketing Director, Annemarie Stockton as Members Services Coordinator, and Charissa Mahaffey as Office Coordinator.

Last but not least convention registration is now underway!

Read Bob Ferrari’s article on how to get prepared for this year’s convention and then head to www.ncsgconvention.org to find out more and get registered.

Editor’s

Letter Darcy Marlett Editor

Cheers,

P.S. It is the fervent recommendation of us at the NCSG that if you wish to grow your own pumpkins you try the garden, not out of the chimney like this month’s cover photo Cheers,

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The Importance of Emotional Intelligence in Business & Marketing

6 S W E E P I N G

Carter Harkins Spark Marketer

A

s business owners and leaders, we can sometimes convince ourselves that we need to be free of emotions; all head, no heart. This is equally true for men as it is for women. Oftentimes, men grow up in families that instill and cultivate this belief with phrases like, “suck it up,” “be a man,” or “boys don’t cry.” As a result, being sensitive to or displaying any type of emotion can make today’s male leaders feel like they’re letting someone down or showing weakness.

October 2017

Female business owners and leaders, on the other hand, have had to fight the stereotype that women are emotional beings only, letting logic fall by the wayside; the weaker sex. As a result, our female leaders and business owners can be hesitant to show any emotion which might be viewed as a reinforcement of this stereotype.

I get where this pressure comes from but the reality is being in touch with your emotions and the emotions of others doesn’t make you weaker or less anything (i.e. tough, strong, capable, etc.). In fact, emotional intelligence can actually make you a better leader.

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What Is Emotional Intelligence?

There are a lot of definitions out there for emotional intelligence (EQ or EI), but for the purpose of this article, we'll be using definitions from the websites of Psychology Today and the Institute for Health & Human Potential (IHHP).

Psychology Today defines emotional intelligence as “the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: 1. “Emotional awareness, including the ability to identify your own emotions and those of others; 2. “The ability to harness emotions and apply them to tasks like thinking and problem solving; 3. “The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person.”

IHHP defines emotional intelligence as the ability to:

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• “Recognize, understand, and manage our own emotions” and “Recognize, understand, and influence the emotions of others.”

The article goes on to say, “In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions – both our own and others – especially when we are under pressure.”

Sources: https://www.psychologytoday. com/basics/emotional-intelligence and http://www.ihhp.com/meaningof-emotional-intelligence

October 2017

If you think about it in these terms, it makes sense for emotional intelligence to be directly correlated with the effectiveness of a leader.

Consider this, if you can look at an employee blowup and identify the emotions that are behind that blowup, empathize with the employee, and really understand what the heart of the issue is, won’t you be better equipped to diffuse the situation and resolve the issue? Won’t you be better able to really hear and manage that employee and offer them the support, advice, and guidance that they need to move forward? Won’t you get much further and be much more productive as a leader than you would be if you simply ignored the employee, overreacted, or discredited their emotional response?

An easily agitated employee may not be an unemployable jerk, he may just have other things going on. Maybe he’s going through a divorce and he’s feeling defensive and worn thin. Maybe he’s struggling with a health issue and isn’t getting much rest, which is making it difficult for him to focus on his work and keep his cool when he’s interrupted. Without EI, you might write him off as a bad apple and fire him, instead of talking with him, offering him support, asking if there’s any way you can help, or finding out what kind of environment he needs for the time being. Your employees aren’t machines, they’re people, and sometimes, all your team needs is for you to acknowledge that.

It may seem unnatural or inauthentic, considering that

for decades, our business leadership examples have been these towering, totalitariantype authority figures who yell, dictate, and, quite frankly, don’t give a damn about their employees’ feelings. But what everyone -- from behavioral scientists and psychologists to CEOs -- is discovering is that emotional intelligence is just as important as other key leadership qualities, like integrity and confidence. Are you working to improve your emotional intelligence?

EI Goes Beyond Understanding How Others Feel...

Emotional intelligence doesn’t stop with the ability to recognize and understand our emotions and the emotions of others; it goes on to include the ability to influence the emotions of others. Many people are uncomfortable with the idea of this because they associate it with manipulation or ulterior motives. But there’s a way to influence the emotions of others that is honest, ethical, and for the good of all involved.

Think about it: most of us have known someone who always knew what to do or say to make us feel better. Maybe it was your aunt or your grandma. No matter what facade you put on or how “great!” you said your day was going, she could see past it all and know how you really felt and what you needed at the time. These types of people aren’t manipulative people, they’re emotionally intelligent people. They can see what lies beneath and quickly identify what someone needs to hear or

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what’s motivating their actions.

As a business owner and a leader, if you have the emotional intelligence to identify what motivates people and how to make them excited about the work they’re doing, won’t that make your employees happier and more productive?

In a way, you’re manipulating their emotions, but are you really being manipulative?

No, you’re simply recognizing what makes your employees tick and what they need to hear to do and be their best.

Higher EI = Better Service + Better Relationships Having and practicing emotional intelligence won’t just make you better equipped to manage and lead your employees, it will also make you better equipped to interact with and serve your customers.

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Think of a time when you had to deal with a disgruntled or dissatisfied customer. Did you blow up or did you truly listen and empathize with the customer? Were you really interested in finding out why they were unsatisfied or how they were feeling or were you just trying to get them off your back?

At the heart of most conflicts is an inability to empathize or understand where the other person is coming from.

When you add empathy to the equation and put yourself in the other person’s shoes, only then can you truly listen and work towards a resolution.

That’s where emotional intelligence comes in.

As you cultivate and practice emotional intelligence with

October 2017

your customers, you’ll be able to recognize how they’re feeling, identify the hesitations they may have and why, and pinpoint needs they may have and ways you can help them that are outside of the service you’ve been called to perform. You may notice that the elderly woman you’re serving is malnourished and in need of food assistance, like Meals on Wheels. You may notice that a section of your customer’s deck is rickety and dangerous and put them in touch with someone who can help. This awareness makes you better able to care for and serve your customers, and they’ll feel more cared for as well, which ultimately leads to happier, more loyal customers.

improving your emotional intelligence can improve your relationships and ability to lead, you may be wondering, “What can I do to improve my EI?”

How Can You Improve Your Emotional Intelligence?

Well, it starts with selfawareness. To increase your self-awareness, seek out feedback and work to truly listen. Identify the emotions that float to the surface. Put yourself in new situations and see how you react to unfamiliar or unusual circumstances and challenges. Journaling can also be a great way to identify how you’re feeling and how you instinctually handle certain challenges, although it can be a real stretch for someone who isn’t used to writing much, especially about things of an emotional nature. Do what makes sense for you.

If you now recognize that

But the best way to increase

and improve your emotional intelligence is to continuously practice. When you’re listening to an employee, don’t think about what you’re going to say next, really listen and wait to develop your response. Pay attention to their verbal and nonverbal clues. Consider what they may be feeling or thinking.

There’s a great quote from Winston Churchill, “Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”

The more you do this, the better you’ll become at reading people and leading people. But through it all, remember that no one is emotionally intelligent all the time. We all have times when we get right and times when we get it wrong, myself especially,

but it’s important work that should never be abandoned.

The more we get it right, the more we’ll see EI payoffs in every area of life. So don’t shy away from emotions -- learn to recognize, manage, and influence them. Be courageous.

Carter Harkins is the co-founder of Spark Marketer, a local online marketing company that works primarily with small to medium-sized service businesses. Carter’s well-developed design strategies and knack for brand storytelling give him the tools he needs to help local service businesses win in the saturated world of online marketing.

He’s also the co-host of the Blue Collar Proud (BCP) Show, a podcast that’s all about having and living the blue collar dream, and co-author of Blue Collar Proud. @sparkmarketer, facebook.com/ sparkmarketer, @carterharkins @bcpshow

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Coach’s

Corner Greg Polakow

Training Your Team For Success

T

he chimney and venting industry offers an almost unimaginable array of training opportunities.

These opportunities are made available from all corners of the industry: state, local, regional, and national organizations; almost every significant vendor; various educational foundations; and numerous private business entities. These educational venues range from classes in your own area, including those sponsored by other sweep companies selling tickets to defray the costs, to on-line pre-recorded opportunities from CSIA and NFI, to skilled trainers you can bring in to your own facility; and, now even on-line, live, interactive training programs. Many, if not all of these opportunities carry CEUs you can apply to maintain your certification and each of them presents an opportunity to rise to a higher level both personally and professionally.

Given all this, there is simply no reason our industry should not have a more highly educated technical and office staff than is sometimes found.

I’ve spent most of my adult life pursuing and presenting educational opportunities in all kinds of settings for all kinds of audiences. I have a Master’s Degree in Education from Harvard University. I cannot stress loudly enough, forcefully enough, or often enough the importance of on-going, effective, thorough training for your workforce. I can't think of anything you can do for the long-term success of your business that is more crucial than to structure,

12 S W E E P I N G October 2017

analyze, and refine a program for your team that accomplishes this. Because, when training stops, remember, all that was learned begins to be unlearned almost immediately. Education and training is a laurel none of us can rest on ever. Every industry and business in the country, including higher education, stresses the need for lifelong learning.

Reviewing what we’ve already learned as well as gaining new knowledge, not only keeps us informed, it keeps our minds agile. It helps us keep our head in the game. The reason continued education and review is so crucial is because initially, we actually capture only a small percentage of what we have been taught. Almost as soon as we learn something, the unlearning begins. Continued learning and review is as much about honing our thinking ability as it is about acquiring new information. And both are absolutely essential to our success and happiness.

It is practically axiomatic that the more highly educated and trained your team is, the more successful it will be, the greater your profits will be, and the more your customers will love you and sing your praises to others. The most important gift you can deliver to your customers is the team you’ve assembled to serve them, its competence, its knowledge, its communication skills, and its ability to interact with your customers in meaningful, practical and useful ways. There is no substitute for that. I base this statement on my direct observation of performance in

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the field and the office in this industry, both with Copperfield Chimney Supply and in my role as trainer with CVC Coaching, for the past twenty years.

I realize these statements may hit hard. But these thoughts and feelings about education and training in the chimney and venting industry come from the heart. They are directed to everyone in an industry I love and to which I am wholly committed. I tell you in all earnestness, if the chimney and venting industry wants to reach the high status it deserves in the home service industry, we must take a hard look at what we are doing. This historic industry has come far in the past forty years but we cannot rest where we are. There’s still a long way to go. Believe me, when we make that journey, it will produce benefits to each and every one of us that are unimaginable.

My name is Greg Polakow. I believe in you. Because I know the men and women who comprise this industry can do whatever they set their minds to. We can do it together. And when we commit to this, the result in a few years will be an industry that will make what we have today pale by comparison.

Greg Polakow is a member of the CVC Coaching team of trainers, prior to joining CVC Coaching he served as VP of Sales and Marketing for Copperfield Chimney Supply. Greg is a regular contributor to industry blogs and articles and has authored numerous articles in trade publications, also teaching on marketing and sales at industry gatherings. He served on the CSIA Board for several years, is a certified Chimney Sweep, and has a Master’s Degree in Education from Harvard University. You can follow Greg on Twitter at Ttrader108, reached by email at greg@cvccoaching, On Facebook at Greg Polakow CVC Business Coach. Greg invites you to contact him if he can offer assistance to you and your company to assist you in reaching your business dreams.

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NCSG Technical Advisory Chair

Question:

What's the most effective way to sweep and remove creosote from a clay tile lined fireplace flue in a masonry chimney?

Answer:

T

here's no one answer that will meet the variety of soot and creosote conditions we encounter. With advances in the tools and techniques of our industry, we now have several effective approaches to consider. The CSIA indicates that soot and creosote should be removed from a chimney flue when deposits of 1/8" thick or more are present. It is the type and extent of soot and creosote buildup, that plays a big role in determining what the best removal method is. Chimney and roof access may also be contributing factors.

For many years, brushing from the top with round or flat wire brushes was the standard.

These brushes and this method can be effective when there is a powdery build up, and even when a thin layer of creosote glaze is present.

Rotary sweeping methods from the bottom with nylon or poly rods attached to a drill, using a variety of poly brushes and steel cable whips have now become quite popular.

And these are also effective for removing powdery creosote and thinner amounts of creosote glaze.

18 S W E E P I N G

When creosote glaze becomes thick and not flaky, it can be very difficult to remove with traditional methods from the top or bottom. One method that was very popular for many years, and still is in areas, is the use of chains attached to metal or poly rods, and rotated mechanically in the flue.

Over the years however, some

October 2017

sweeps have found that this method may result in damage if a chimney flue liner is not in good condition.

There are also different chemical removal methods.

Some products specify application while the fireplace is in use. This may be considered to help reduce or prevent creosote buildup, but caution should be used making this recommendation when significant combustible creosote and creosote glaze deposits are present in the flue. Operating the fireplace when hazardous glaze deposits are present, may result in a chimney flue fire.

Other products may be applied to the flue when not in use, and then the flue thoroughly swept after the product has remained in place for the required amount of time.

Recent years have seen the introduction and popularity of a unique product known as a poultice creosote remover. This product is generously applied to the creosote glaze in flues and smoke chambers, and when applied correctly and allowed to remain in place the appropriate amount of time, it is extremely effective and makes sweeping/ servicing the flue and removing creosote very easy.

The advancement of chimney inspection techniques and processes has also impacted the sweeping of chimneys.

Many sweeps now thoroughly inspect a flue prior to servicing it, when significant soot and creosote deposits are present. These inspections will include performing and internal camera inspection.

Though the flue is dirty, it can

provide useful information about the flow of flue gases through the chimney, factors for determining potential causes, and even provide a different view of defects or damage.

Whether or not the flue has been inspected prior to sweeping, it and the fireplace system should definitely be thoroughly inspected afterwards. We should pay close attention to areas of the system where creosote may have migrated to locations we cannot service, including but not limited to outside of clay liners through cracks and voids, and into the chimney structure through corbels and gaps in the masonry.

Equally as important as sweeping and inspecting the system, the client should be thoroughly interviewed to gather information that may help determine the cause of excessive buildup, or creosote glaze formation. Through the entire process we may be able to offer recommendations to help the client reduce this buildup in the future, which may help prevent a chimney flue fire or even potentially a tragic structure fire. In addition to recommending maintenance or potential hazard repairs, good recommendations for better operation and performance of the system often come from having a better understanding their fuel quality and burn habits.

Regardless of the sweeping or creosote removal tools, equipment or process, we should also always remember to protect ourselves from exposure, and the client's home from soot and dust.

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October 2017

S W E E P I N II G

History

Project Claire Rutledge-Sakha Program Coordinator

Director of Education Ashley Eldridge submitted this photo to the History Project of a special occasion, can you guess what it is?

Answer: Signing of Virginia Sweeps Week Proclamation, Governor Charles Robb, 1984

20 S W E E P I N G

WE MAKE BUSINESSES PROFITABLE & ORGANIZED Business Consulting chuck@roydhouseeffect.com

October 2017

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How to Get Ready for the NCSG National Convention

by Bob Ferrari

G

et Ready for the NCSG National Convention Are you contemplating your first trip to the NCSG National Convention this year? Use the handy guide below written by NCSG Region 6 Director and longtime convention attendee Bob Ferrari to get budget, prepare ahead of time, and get the most out of your convention experience.

1. Why am I going?

List 3 things, simple or complex, that would make your business better.

If this trip goes perfectly what will change in your business over the next 8 months?

2. Set aside money for convention now

In the 2012 Sweep Industry Survey active NCSG Members averaged 71percent more revenue than lapsed members and nearly 3x’s more than never members. Isn’t it a great ROI to invest $2,000 and raise your revenue by $50,000 or more? What’s not to love?

Let’s say you are flying to Portland from the east coast — flight $400; lodging for five nights $750 Food $300, registration $450 Misc. $100 = $2,000. Let’s say you are not that busy in the Fall and you only do four jobs a day, five days a week from October through December. That’s 320 jobs.

That means that if you add $6 to each job you’ve financed the trip and still made your usual profit.

October 2017

21 S W E E P I N G

3. Set up a time to meet with your regional NCSG Director or an AtLarge Director Your director is there to help you clarify and meet your goals. They want your ideas. They can tell you where the free food is; Get you an early preview of the trade show; Introduce you to people you want to meet; tell you where the after-hour networks are, and help you plan a schedule that accomplishes your goals.

4. Who should you meet?

Other sweeps? Foreign sweeps? Business leaders?

Vendors? Just say “Yes” to all. Many attendees meet with people they already know and talk about the same things as the last time they met.

Meeting old friends is fun and time should be made for it.

Better yet — do the things on this list together.

Make a list of 3 people to meet along with how they may help you meet #1 above.

Something you would like to know from each of them:

5. Plan to meet as many strangers as possible Get out of your comfort zone. Conventions require energy and you’ve come to work.

22 S W E E P I N G

Sit with people you don’t know, go to the private room get togethers. It takes effort. You may meet people who don’t share your values – yet creative insights come from connections to a diverse group of people – none of whom you need to agree with.

This is a working trip to better your business. Sit in your room and watch TV at home.

6. Have a budget October 2017

Buying items at auction or from vendors at discounted conference rates can pay for your trip when you resell them. Play smart.

7. Look over the vendor list in advance Who are “must” see vendors?

Who are vendors you’ve never heard of? Make it a point to visit them.

8. Get there a day early Check out the venue – see where things are. Pick up your registration bag early. Be rested for the meetings. See if there is anything you can do to help. (There usually is.)

9. Are you bringing employees?

Employees can make great leaps forward when exposed to the larger industry they are part of. Plan which classes they will attend. Give assignments to gather information from vendors at the trade show – e.g. Why do you use this kind of alloy? How does this tool or product benefit our customer? What makes your brand better? Etc.

What did they see that was new to them? What tool or product should our company have and why?

Set aside time to go over what they’ve learned at convention.

10. If you party don’t overdo it You need to be fresh every day for learning and curiosity.

That means putting a slot into your calendar to summarize the convention and make a written action plan before the never ending call of business drags you back into its fire..

If you use this outline you will make love at convention.

You’ll make yourself love the convention.

You’ll refresh your love affair with your business.

You’ll love the additional revenue streams.

11. Take notes Make the notes retrievable – save them, or take pictures of the slides and your notes and text them to yourself, or use the voice recorder on your phone to catch them before you forget. You can also take class notes directly in the convention app.

At the top of each class notes page write: How I can use this info.

After the class take a moment to fill in the blank.

Write down the little (or big) insights that pop into your mind.

12. Have a plan and timetable for implementation done before you leave

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October 2017

23 S W E E P I N G

2018 NCSG National Convention Featuring: Opening Keynote: Bill Stainton

Bill Stainton is a multiple Emmy Award-winning TV producer, writer, and performer; an author; a business humorist; and an internationally-recognized Beatles expert. He blends the business smarts he learned from twenty years in corporate management with the show biz sparks he garnered from working with people like Jerry Seinfeld, Ellen DeGeneres, and Bill Nye the Science Guy to create entertaining and enlightening presentations enjoyed by audiences around the world!

Closing Keynote: Frank King An award winning, syndicated humor columnist and radio talk show personality Frank King has written jokes for Jay Leno, Joan Rivers, and Dennis Miller for the last two decades. As a CertiďŹ ed Laugh Coach, Stress Reduction Specialist, and Professional Comedian since 1985 he oers time-tested tools for using humor to turn pain into punchlines, losses into laughs, and messes and stresses into successes.

April 18-21, 2018 Double Tree Hotel | Portland, OR October 2017 www.ncsgconvention.org

NCSG/ Oregon Guild Member Rates Primary

NCSG Convention 2018 • April 18-21 • Portland, OR Through 2/14/18

2/15/183/15/18

$499 (399)

$549 (449)

After 3/15/18 $599 (499)

Spouse $199 $249 $299 st 1 Additional $349 ($249) $399 ($299) $449($349) 2nd Additional $299 ($199) $349 ($249) $399($299) 3+ Additional $249 ($149) $299 ($199) $349($249) Single Day $199 $199 $199 Banquet Only $79 $79 $79 Child Banquet 5-12 $39 $39 $39 Tradeshow Only $69 $69 $69 NOTE: First Time Attendee prices for members are in parenthesis ( ).

Company_________________________________________ Address __________________________________________ City, State, Zip _____________________________________ Phone ___________________________________________ Email ____________________________________________ □ Check here to opt-out of emails from exhibitors

Standard Rates

Through 2/14/18

2/15/183/15/18

After 3/15/18

Primary

$599 $649 $699 (499) (549) (599) Spouse $299 $349 $399 st 1 Additional $449 $499 $549 2nd Additional $399 $449 $499 3+ Additional $349 $399 $449 Single Day $299 $299 $299 Banquet Only $99 $99 $99 Child Banquet 5-12 $39 $39 $39 Tradeshow Only $99 $99 $99 - Opening Night ReceptionAdditional Registration Required $30/per person. Join us for heavy appetizers, a cash bar, games, fun and catching up with old friends at Portland’s Punch Bowl Social Wednesday night.

Please write your name as you’d like it to appear on your badge.

Check if wanting an additional information packet mailed (primary packet emailed with registration confirmation).

Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Registration Total $ ___________________ Opening Night Tickets ($30/each) Qty: ________ Ticket Total $ ___________ 2018 Convention Patch ($3/each - Pickup on-site.) Qty: ________ Patch Total $ ___________ GRAND TOTAL $ ___________ MAIL TO: National Chimney Sweep Guild 2155 Commercial Drive, Plainfield, IN 46168 PAYMENT INFORMATION FAX TO: (317) 837-5365 CALL: (317) 837-1500 Payment Method: □ Check # ___________ REGISTER ONLINE at www.ncsgconvention.org □ Visa □ MC □ AmEx Account # ________________________________________ Card Security Code ______________ Exp. __________ Office Use Only O2CR C2F AUTH__________ Name on Card ____________________________________ Org ID___________ Profile ID____________ Signature ________________________________________ Rec’d By__________ Date ____________ Refund policy: Prior to 2/15/18, 90%; 2/15/18-3/15/18, 75%.

No refunds are available after 3/15/18.

October 2017

Dates and

Events October 2017 October 2-8, 2017 CSIA (online) – Must be registered by Noon September 29th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org October 6, 2017 CSIA Certified Chimney Sweep® Review & Exams CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org

October 9-15, 2017 CSIA (online) – Must be registered by Noon October 6th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

GEAR UP FOR THE COLD SEASON.

26 S W E E P I N G

Order 1 gallon of Cold Weather CrownCoat from any participating chimney products distributor and receive a

1.5 GALLON BUCKET at the

1 GALLON PRICE!

Cold Weather CrownCoat is a brushable, waterprooong membrane that can be applied to chimney crowns and will cure in temperatures as low as -40° F.

Offer good while supplies last | SaverSystems | 800 S 7th St, Richmond, IN | 800-860-6327 | www.chimneysaver.com

October 2017

October 16-22, 2017 CSIA (online) – Must be registered

by Noon October 13th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org October 20, 2017 CSIA Certified Chimney Sweep® Review & Exams Albany, NY For more information, please call (317) 837-5362 or visit www.CSIA.org October 23-29, 2017 CSIA (online) – Must be registered

by Noon October 20th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

Energy-SavingDampers Energy-Saving Setting The Standard For

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November 2017 October 30 – November 5, 2017 CSIA (online) – Must be registered by Noon October 27th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org November 6-12, 2017 CSIA (online) – Must be registered by Noon November 3rd - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org November 9, 2017 NCSG & CSIA Board Meeting GoTo Meeting

Superior Design • Permanent Cast-Aluminum Construction • Easily Mounts Atop a Flue Tile • Silicone Rubber Prevents Energy Loss • Easy Opening with Power-level Assist • Less Fraying Due to Larger Diameter Cables • Low Profile to Maintain the Authentic Look of the Chimney

Call Call your favorite Lyemance distributor today! distributor

27 S W E E P I N G

Lyemance Damper Cap fits over any Lyemance Damper

October 2017 16 Lyemance_4C.indd 1

2/15/16 4:31 PM

November 13-19, 2017 CSIA (online) – Must be registered

by Noon November 10th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org November 20-26, 2017 CSIA (online) – Must be registered

by Noon November 17th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

December 2017 November 27 - December 3, 2017 CSIA (online) – Must be registered by Noon November 24th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org December 4-10, 2017 CSIA (online) – Must be registered

by Noon December 1st - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org December 11-17, 2017 CSIA (online) – Must be registered

by Noon December 8th - Chimney Physics - CSIA Certified Chimney Sweep Review

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28 S W E E P I N G

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October 2017

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- CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org December 18-24, 2017 CSIA (online) – Must be registered

by Noon December 15th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org December 25-31, 2017 CSIA (online) – Must be registered

by Noon December 21st - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

29 S W E E P I N G

Wohler Chimney Maintenance Tools • • •

Gas leaks and air quality meters Temperature and infrared gauges Measure draft and differential pressure

Contact your local distributor!

The Measure of Technology

October 2017

Strong Internal Controls Protect Assets

A

By Chuck Roydhouse

ll chimney company owners should implement basic controls to protect their business and facilitate profitable growth.

Policies & Procedures

30 S W E E P I N G

A Policy and Procedure SOP should be created and given to all employees for a clear understanding of company operations, at a minimum you should address the following: Purchasing, cash distribution, attendance, vacation, use of company vehicles and equipment.

Separate Tasks Have several people complete the different required steps in each transaction chain.

This reduces mistakes and employee theft.

The owner should participate in a few of these steps to ensure compliance.

Items to split up: 1. Separate posting receipts and deposits from reconciling accounts

October 2017

2. Make sure the person who sets payroll rates and other information is different from the person reporting or processing payroll 3. Require a supervisor to approve time sheet before sending to payroll person 4. Separate purchasing department from payable department 5. Make sure the person who writes the checks is different from the one who signs the checks 6. Require accounting department staff to take vacation

Monthly Reconciliation All bank, merchant and credit card statements must be reconciled, and not completed by the person who records receipts or expenditures.

The process should include: 1. Compare all transactions reported by the bank or credit card company to those recorded in the general ledger, identifying any discrepancies

2. Examine canceled checks making sure all vendors are recognized and endorsements are proper 3. Reconcile petty cash

Secure Inventory Knowing the proper inventory amount to purchase is simple as establishing reorder quantities. This is usually predicated on ordering every week or month. When the stock amount falls below the required amount on hand, a purchase order is completed to bring the amount back to the correct amount.

To establish quantities and reorder amounts, you can physically count the inventory or use an inventory module in your accounting system. If you rely on the accounting software, I recommend quarterly physical counting to compare each report. If there is a difference in the reports further investigation is required to determine lacks of control or theft. Putting safeguards in place for documenting inventory and purchases by creating logs that detail materials dispersed to crews is vital for

accountability and profitability. The inventory should be protected by lock and key with only limited authorized access. If these controls are in place, the end of the month inventory should be easily calculated using the formula: Beginning Inventory +/-Purchases/returns -Amounts dispersed to crews =Ending balance The end inventory should agree with the physical count. The last check is making sure material usage is in line with your cost of goods sold. If it is too high investigation is needed. You either have a proper application amount, training issue, or something nefarious happening.

Chuck is a graduate of Shepherd University with a degree in Fire Science and Safety. He has served on the CSIA Board of Directors since 2014, holding the positions of Chairman of Educational Development and CSIA Master Sweep Committee, CSIA Treasurer and is currently serving as CSIA Vice President.

Contact chuck@roydhouseeffect.com / www.roydhouseeffect.com

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31 S W E E P I N G

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Order Today at smoktite.com or call 866-439-0069 October 2017

New

Members

PENNSYLVANIA

NORTH CAROLINA

ILLINOIS

TEXAS

MONTANA

Paramount Chimney Sweep | Seth Diller | Maxatawny

Chimney Wizard Sweeps, Inc. | Brian Wilkins | Apex

Certified Chimneys | Michael Nolan | Highland Park

Free State Chimney | Paul Abel | Wills Point

White Heating and Air Conditioning | Mike Richardson | Billings

VIRGINIA Alliance Chimney Works | Dustin Howdyshell | Churchville Black Goose Chimney Sweep, Inc. | John Briscoe | Thaxton

Fleetmatics – A Verizon Company | Dirk Munson | Rolling Meadows

International

INDIANA

UNITED KINGDOM

October 2017

ChimPro | William Bishop | Noblesville

REGION

S W E E P I N G

REGION

REGION

5566 32

REGION

REGION

REGION

REGION REGION

REGION

REGION REGION

2 24 34 345 5 56 6 KENTUCKY

Yates Chimney Sweep, Roofing and Masonry | Joseph Yates | Edgewood

MICHIGAN

Air Flo Cleaning Systems | Kaleen Mozham | Trenton

The Sweeps App | Simon Notley | Midhurst

We all know fall means phones ringing off the hook for most chimney sweep businesses. In this month’s progressive perks longtime NCSG member benefit partner Commercials on Hold highlights some of the benefits of using a professional on-hold service and some new features you might want to consider as well.

Growing a company often involves working smarter and not harder. A proven tactic to increase business is to help existing customers in more ways. This is why having a professionally produced on hold commercial is so effective.

The telephone is truly the lifeline for service industries. No matter how hard we try not to, there are always justified reasons to place a call on hold. Hold-time adds up fast. In fact, just 4 calls on-hold per day is over 1000 times yearly your customers are listening on hold!

Think about it… you have callers already interested on the line, waiting on hold… maybe for 20 seconds, maybe longer. Would you rather they hear silence? Or messages showcasing how your business stands apart and the various ways you can help?

NCSG members use our services like ours to inform customers about chimney restoration, cleanings, the value of inspections,

repairs, rebuilding, sweeping and flue lining, chimney cap and damper installations, draft inducers. Also… promote your website, invite them to your showroom, mention promotions, provide safety tips, explain why being “certified” is critical, etc.

Most update their messages semiannually with different messages for cooler and for warmer weather.

Using a professionally voiced auto-attendant-greeting gives your business a ‘Big Company’ sound and will route the call to office extensions and cell phones, and you Do Not need to change your phones to benefit!

About Commercial on Hold Commercials On Hold has been a member benefit provider of the NCSG since 2005 and NCSG Members save 10%. There are pricing options based on how often your messages are updated each year. Since there are no longterm contracts, you owe it to your business to give the service a try.

We are very excited about our new Auto Attendant service that works with ANY phones, including cell phones!

Once you get to know us, you’ll find we are an easy and affordable

Progressive

Perks

By Drew Mercer

How Using a Professional On-Hold Service Can Help Your Business resource for other services including website design and management, radio and TV ad scriptwriting and voiceovers, and VOIP telephone services.

Contact us now for details at 800-832-4653 or sales@ commercialsonhold.com.

33 S W E E P I N G October 2017

CSIA UPDATE October 2017 Report

www.CSIA.org

This October Join Sweep Away Cancer in the Fight Against Breast Cancer this advantage for the greater good by asking the customers you come in contact with if they’d like to donate to Sweep Away Cancer. They can either do it directly through your company or you can direct them to our website.

Are you ready to give back and become a part of something bigger than yourself? Here are some ways you and your company can work to Sweep Away Cancer. We hope you’re inspired to join the movement!

•

Buy pink shirts for your team members! Many companies buy “Sweeps For A Cure” pink t-shirts for their team members and wear them throughout the month of October. These shirts are great conversation starters with customers, and can give your team the opportunity to let customers know you’re committed to making a difference in the lives of others. If customers take interest, you can solicit donations from them or direct them to our website where they can learn more about the movement.

•

Give your customers pink koozies at the close of service! The “Sweep Away Cancer” pink koozies are a nice little “thank you” gift for your customers and, like the t-shirts, can start a conversation about the movement and what your company is doing to give back to women everywhere.

•

Ask customers if they’d like to donate to Sweep Away Cancer! As service providers, we have the pleasure of meeting new faces every day and helping those throughout our communities. Use

•

Donate a percentage of your company’s chimney sweeping proceeds from the month of October!

Many companies commit to taking a percentage of their profits during the month of October and donating that amount to Sweep Away Cancer.

If you choose to do this, share it with your customers so they know that a portion of their service cost is going towards cancer research and those in need.

About Sweep Away Cancer Sweep Away Cancer is a 501(c)(3) non-profit that was founded by Tommy Nelms, Mark Stoner, and Darin Bibeau in September of 2015. These three came together to join forces and raise awareness and funds for breast cancer research by asking those within their own industry (the Chimney Sweeping industry) to get involved. Last year, with very little time to get the word out, we were able to raise more than $15,000 for the National Breast Cancer Foundation, and this year, we think we can do even better. Will you join us?

Get your pink t-shirts and koozies today and start the conversation with your customers!

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October 2017 Report

Newly Certified Chimney Sweeps Colorado Christopher Eglet | The Chimney Doctor |

New York

Grand Junction

Raymond Bull | Expert Chimney Services |

Bruce Oxenford | Mountain Man Fireplace

Syracuse

& Chimney | Evergreen Scott Kinzy | Mountain Man Fireplace &

Tennessee

Chimney | Evergreen

Zerion Williams | Ashbusters Chimney Service | Smyrna

Connecticut

Shane Goodin | Ashbusters Chimney

Anthony Proiette | Rich & John’s Complete

Service | Smyrna

Chimney Service | Woodbury Virginia Maryland

Alex Lyashenko | Old Dominion Chimney

Howard Anderson | American Professional

Liners | Penn Laird

Chimney, Masonry & Home Repair |

Grant Raycroft | Rooftop Chimney Sweeps |

Hyattsville

Alexandria Wilfredo Claros | Rooftop Chimney Sweeps

Michigan

| Alexandria

Luke Brubaker | Hancock Chimney Service | Austin Doe | The Chimney Doctor NOVA | Grandville

Woodbridge Anna Carrico | Black Goose Chimney

New Jersey

Sweep | Thaxton

Matthew Volo | Oosting Custom Masonry & Joshua Perez | Rooftop Chimney Sweeps | Chimney Service | Midland Park

Alexandria ADVERTISEMENT

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Newly Certified Dryer Exhaust Technicians

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California Joseph Tilly | Cypress Sweeps Chimney Service | Del Rey Oaks

New Jersey Oscar Melian | All Seasons Air Duct Cleaning | Cliffside Park

Indiana John Click | Indiana Chimney Sweep | Greenwood Mike Floyd | T.J.’s Chimney Sweep | Greenfield Danny Harlow | T.J.’s Chimney Sweep | Greenfield Michael Stiles | Hoosier Chimney Sweep | Paoli Penny Stiles | Hoosier Chimney Sweep | Paoli Barry Waninger | Gray Cat Chimney Service | Huntingburg Tim Williams | Safe Dryer Vent Solutions | Plainfield

New Mexico Russell Garcia | Safeguard Dryer Vent Cleaning | Belen

Kansas Joseph Agnew, Jr. | Energy CenterManhattan Pool | Manhattan Hayden Weber | Energy Center-Manhattan Pool | Manhattan

North Carolina Tyler Baldwin | Smoke Alert | Garner Jimmy Lawrence | Smoke Alert | Garner Steve Getz | Smoke Alert | Garner Wisconsin Craig Pieper | Chimney Mechanix | Shawano Wyoming Larry James | High Country Stoves & Fireplaces | Laramie

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October 2017 Report

Upcoming Classes & Events CSIA Certified Chimney Sweep Review & Exam October 6, 2017 | CSIA Tech Center | Plainfield, IN In-person intensive review sesionshelp candidates prepare for the exams.

CSIA CEUs: 1.5 T, 1.5 CS, 1.5 HS, !.5 CL NFI CEUs: 6 T

CSIA Certified Chimney Sweep Review & Exam October 20, 2017 |The Century House| Latham, NY In-person intensive review sesionshelp candidates prepare for the exams.

CSIA CEUs: 1.5 T, 1.5 CS, 1.5 HS, !.5 CL NFI CEUs: 6 T For additional course details, please visit www.csia.org/education.

Contact Us: Mailing Address

CSIA Education Roadshow Excellence in Education. Delivered.

2155 Commercial Drive

To-your-door expertise.

Grow your business.

Plainfield, IN 46168

CSIA Education Roadshow allows you to experience the industry standard in chimney sweep education and earn valuable CEUs through in-person courses provided by one of CSIA’s expert instructors at YOUR event.

Including CSIA Roadshow as part of your event will provide you with several opportunities for promoting your company or product, both on-site during the session, as well as through CSIA’s social networks and e-newsletter.Get started.

Telephone (317) 837-5362 Email: Office@CSIA.org Twitter: @Chimney_Safety Facebook: /ChimneySafety

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Literally anyone who wants to include a CSIA Roadshow session and has access to a suitable location can submit a request

Around the

Tech Center.

Megan McMahon

Happy Fall sweeps!

While I am certain your busy season is well under way, life at the Tech Center has been booming as well. We welcomed three new faces this past month and I’d like to take the time to introduce them and their roles to you!

Association Manager

38 S W E E P I N G

Charissa Benge Mahaffey,

Zach Zagar

Annemarie Stockton

CSIA Marketing and

Office Coordinator

Communications Director

Member Services and Professional Development Coordinator

• Vendor and resource management • Payment processing • Retail operations • Classified ads • General inquiries

• Media Relations • Public relations • Affiliated trades • Social media and website content

October 2017

• Membership recruitment and retention • Member benefits • Trademark and ethics violations

Classifieds GasVent Software for Sizing Chimneys only $195 Call 1-800-648-9523 for more info and visit www.elitesoft.com to download a free trial version.

For Sale: New Brentwood EPA Certified Wood Burning Fireplace Cast iron black doors, blower with variable speed control.

Retails: $3680 Now: Total Package $1599 with shipping available Sacramento CA Area Chimney Company Looking for a new Technician AtoZ Chimney is looking to hire a new chimney sweep field technician for their team! If you are an experienced sweep who would like to work in the Sacramento CA area, we'd like to talk to you! This is a STABLE, Year Round, Full Time Position. Our experienced field techs average between $20 and $30 / hour!

Please call our office for a brief phone interview.

916-705-0975 Send Resumes to: aaron@AtoZScreens.com CLASSIFIED ADS FREE FOR NCSG MEMBERS Members can run one 35-word classified free each year! Regular classified ads are $2/word or $1/word for NCSG members. Classified ads are noncommissionable and must be pre-paid. To place a classified as, please contact Sara Sichting at ssichting@ncsg.org or 317-837-1500.

39 S W E E P I N G October 2017

Darwin

Award Spotted by Matt Dambrowsky of Chimney Doctors in Bailey, CO.

Have you snapped a photo of a peculiar chimney in your area that made you shake your head in disbelief?

Send it to editor Darcy Marlett at dmarlett@ ncsg.org. for publication in Sweeping. Or, mail it to NCSG, 2155 Commercial Drive, Plainfield, IN 46168. Include a few words about the scene and location.

Ad Index Ahrens Chimney Technique

800-843-4417

ahrenschimney@qwestoffice.net 16

CVC Coaching

704-425-0217

www.cvccoaching.com 39

Chim Cap Corp

800-262-9622

www.chimcapcorp.com 10

Copperfield 800-247-3305 www.copperfield.com Duct Cleaners' Supply

800-634-2822

7 and 15

www.ductcleanerssupply.com 24

ENERVEX 770-587-3238 www.enervex.com 25

40 S W E E P I N G

Firesafe Industries, Inc.

800-545-6607

www.firesafeinc.com 14

Gelco www.gllchimneyproducts.com

19

ICP 508-695-7000 www.chimneycaps.com 28 Lindemann Chimney Company

866-629-8006

www.lindemannsupply.com 9

Lyemance www.gllchimneyproducts.com

27

National Chimney

800-897-8481

www.nationalchimney.com

Inside Front Cover

New England Chimney Supply

888-900-8106

www.newenglandchimneysupply.com 17

Olympia Chimney Supply

800-569-1425

www.olympiachimney.com 13

Roydhouse Effect Inc

410-863-0157

www.roydhouseeffect.com 20

Sand Hill Wholesale & Mfg., Inc

800-258-5496

www.sandhillwholesale.com 4

SaverSystems, Inc

800-860-6327

www.saversystems.com 26

Smoktite 866-439-0069 www.ventechindustries.com 31 WeatherTite Inc.

800-711-9672

www.weathertiteinc.com 11

Wohler USA

978-750-9876

www.wohlerusa.com 29

Z-Flex 800-654-5600 sales@z-flex.com 5

October 2017

ARTWORK MADE OF WILDFIRE ASHES

D I D Y O U K N O W PA R K I N G O V E R TA L L , D R Y G R A S S C A N S PA R K A W I L D F I R E ?

SPARK A CHANGE, NOT A WILDFIRE.

JOIN US HERE Registration is now open to join the NCSG in beautiful Portland, Oregon April 18-21, 2018!

Find out more and register at: www.ncsgconvention.org