À La Carte

Trusted by thousands of restaurants and venues across the US, leading software and payments provider SpotOn is NCRLA’s preferred technology partner for 2023. SpotOn will provide NCRLA members with critical insights into the latest technology advances to help North Carolina restaurants, event venues, and more grow their businesses. With SpotOn, operators have access to robust software and hardware they need to streamline operations and grow their business, including:

• Lightning-fast cloud point-of-sale

• Reservation and waitlisting capabilities

• Online, in-app, and QR ordering

• Labor management tools

• Reporting and insights

• Marketing tools and loyalty programs

• Contactless payments

• Two-way texting with customers for reservations, online ordering, and more

• Third-party delivery

• Kitchen display system

In addition, SpotOn offers technology that enables operators to take payments anywhere, reach more customers with digital solutions, and grow revenue while reducing costs.

The 2023 State of the Restaurant Industry report from the National Restaurant Association shows that operators and guests alike seek new tech. Not only do consumers want to continue supporting their local restaurants, but many expect technology to enhance their restaurant experience.

• 64% of consumers say restaurants are an essential part of their lifestyle

• 55% would prefer to order directly from a restaurant for delivery

• 70% are likely to order and pay using a restaurant website, contactless, or mobile payment

• 67% would rather spend money on an experience over purchasing an item from a store

• 69% like having the option to sit outside on a patio, deck, or sidewalk

These findings suggest some clear opportunities for your restaurant to boost efficiency and increase revenue by leveraging technology.

According to Zoomshift, many restaurants will be using more and more technology in 2023. McDonald’s and Panera Bread went all in very early with self-ordering kiosks, and many restaurants are starting to follow suit. Self-ordering kiosks improve order accuracy, reduce wait times, and boost check sizes. Even restaurants with a wait staff like Chili’s Grill & Bar offer kiosks at your table to request drink refills, desserts, and pay your bill when you’re finished. More than 65% of customers said they’d visit a restaurant more often if they had self-service kiosks. In fact, 30% of customers surveyed said they prefer to order from a kiosk versus a cashier, even if the lines were of equal length.