NCCU Online: Orientation Handbook SPRING 2024

Spring 2024

NCCU Online Orientation Handbook OUR MAIN PRIORITY IS YOUR SUCCESS. PROVIDING THE TOOLS YOU NEED TO SUCCEED! The Division of Extended Studies created this orientation to provide key information to acclimate you to NCCU systems and processes.

nccuonline.nccu.edu

1-877-678-0006

nccu_online

DESIGNED FOR THE NON-TRADITIONAL STUDENT. NCCU ONLINE The Division of Extended Studies values high-quality, accessible programs and services that support the unique demands of the lifelong learner.

We work hand in hand with the academic departments to support our online eagles.

Student Success Team Khadijah Salaam Student Services Coordinator & Coordinator - Admissions ksalaam@nccu.edu | 919-530-7736 Keana Williams Coordinator- Transfer Services & Transfer Academic Advisor kwill331@nccu.edu | 919-452-9406 Dana Moore Coordinator - Administrative Assistant dmoore@nccu.edu | 919-530-7621 Complete list and contact information for Division of Extended Studies Staff

TABLE OF CONTENTS

This handbook is intended to be a reference guide for the material presented during NCCU Online: Orientation Session.

If you haven't attended an orientation session please contact Keana Williams to RSVP for an upcoming virtual session.

If you have any questions or concerns, please contact our Student Success Team for assistance.

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DIVISION OF EXTENDED STUDIES Post-Admission Reminders

GETTING STARTED Accessing MyEOL Let's Explore MyEOL Information Technology

ACADEMICS Schools and Colleges Academic Departments Distance Education Coordinators Academic Policies

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ADVISING & REGISTRATION Overview Advisor & Student Expectations Advising Tools Post-Advising Reminders

UNIVERISTY OFFICES Office of the University Registrar Office of Scholarship and Student Aid Student Accounting Department

STUDENT RESOURCES NCCU Online Student Resources Distance Education Community Next Steps

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POST-ADMISSION REMINDERS Admission Team KHADIJAH SALAAM ADMISSIONS COORDINATOR

ksalaam@nccu.edu 919-530-7736

Enrollment Fee Have you paid your enrollment fee ($100)?

Next Steps ...

Return to the Eagle Online Admission Portal and pay your enrollment fee.

NC residency determination services Residency determination establishes if a student should have in-state or out-of-state tuition.

Have you completed the RDS process?

Next Steps ...

Go to nccuonline.edu Select Current Students - Student Services Scroll down until you reach "NC Residency Determination Service" Open the link to complete the residency questionnaire NC RDS Website At the end of the questionnaire, you will be given a code if you are considered an NC resident.

Enter code on Eagle Online Admission Portal.

Admission Team KIMNESHONDA' CHAVIS ADMISSIONS OFFICER

kchavis9@nccu.edu 919-530-7729

Final Official Transcript Are you still attending another institution? If so you will need to order a final official transcript.

Next Steps ...

Wait for the final grade(s) to reflect on the transcript.

Request official transcript be sent to nccuonlinetranscripts@nccu.edu Notify your DE Coordinator/Advisor.

Follow up to ensure that your DE Coordinator has received the transcript and has added the courses to your NCCU transcript.

Order Eagle Card Distance Education students can receive an Eagle Card through the NCCU Eagle Card office.

Next Steps ...

Go to nccuonline.edu Select Current Students - Student Services Select Eagle Card Enter the requested information, upload a photo, and submit.

Eagle Card Office will mail your Card within 3 weeks.

Eagle Card office with any questions or concerns - eaglecard@nccu.edu

2 GETTING STARTED Accessing myEOL Let's Explore myEOL Information Technology Services

My Eagles Online "myEOL" myEOL is a portal designed to make accessing NCCU resources even simpler.

This "one-stop shop" gives you access to your NCCU accounts (Canvas, Banner, your email, etc.) from this location. In addition, it provides direct links to information pertaining to ITS and many other important offices on campus and provides you with the latest campus news.

Accessing myEOL STEP ONE 1. From nccu.edu, click, “myEOL”

STEP TWO

STEP THREE

2. Click, “Create account”

3. Enter the requested information Type in your Banner Student ID (82 Number), your Banner Student Pin Number (initially your date of birth MMDDYY), and your Last Name.

Let's Explore myEOL

You will have access to ...

Banner 9 / Banner SSB 8 Canvas Navigate DegreeWorks NCCU Email Tech Support

and much much more

Information Technology Services

The Eagle Technical Assistance Center (ETAC) is the front line of support for the ITS department. You can gain technical service resources from ETAC via the following methods:

Submit a Ticket Visit helpdesk.nccu.edu and submit a ticket.

ITS Knowledge Base Visit the ITS knowledge base for self-support options.

Call Call ETAC at 919-530-7676 and speak to one of our knowledgeable ETAC representatives.

Additional Information Technology Services University Laptop Program NCCU is committed to providing students with the tools necessary to matriculate here at the university.

In keeping with this commitment, NCCU has reached agreements with Dell, Apple, and Lenovo that will provide students with the opportunity to purchase fully-featured wireless laptop computers at discounted prices through our University Laptop Program.

University Laptop Program

Microsoft Distribution Program NCCU is able to offer Microsoft 365 for free to NCCU students and employees.

The Microsoft Office software is for use on up to 5 personally-owned computers. There is a limit of one copy of the software per person for each product.

This software is designated for the exclusive use of NCCU-related purposes. It is available by annual subscription and is contingent on the university’s renewal of this subscription each year.

ITS Microsoft Distribution Program

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ACADEMICS Schools and Colleges Academic Departments Distance Education Coordinators Academic Calendar Academic Policies

ACADEMIC OVERVIEW NCCU ONLINE

Supports Schools and Colleges, Academic Departments, and Distance Education Coordinators Online Student Support Services

SCHOOLS & COLLEGES Deans oversees the Academic Departments within their School or College

ACADEMIC DEPARTMENTS Department Chair oversees the degree program

DE COORDINATORS / ADVISORS Works with online students as they progress through degree programs

Distance Education (DE) Coordinators/Advisors

Your DE Coordinator/Advisor will guide you throughout your degree program.

review degree progress graduation requirements registration academic support tools course withdrawals discuss career and professional goals successes and challenges

Locate your DE Coordinator/Advisor and schedule your first advising and registration session.

Fostering Undergraduate Student Success (FUSS) Academic Standing Policy Undergraduate students’ academic standing will be based on both grade point average (GPA) and Satisfactory Academic Progress (percentage of hours completed each term).

Fostering Undergraduate Student Success Policy

Good Academic Standing & Academic Progression NCCU is committed to ensuring that undergraduate students maintain good academic standing, as defined by Fostering Undergraduate Student Success Regulation. *Your DE Coordinator / Advisor will discuss your academic standing and progression during registration and advising sessions.

Must have a cumulative GPA of 2.0 or higher and a 67% progression rate.

Must successfully complete a minimum of 67% of attempted hours.

Dismissal after attempting 168 credit hours.*

Course Loads It is recommended that undergraduate students enroll in at least 15 credit hours to graduate in a timely manner.

Part-Time

Full-Time

Maximum Load

Course Load Changes

6 credits is considered parttime.

12 credits or more is considered full-time.

18 credits for the fall and spring terms.

*Please note for financial aid you must carry at least 6 credits.

*Please note for financial aid if you drop below 12 credits your funding will be reduced.

12 credits for the summer term.

Check with your advisor before making course changes as it could impact your graduation date.

*Undergraduate students may petition the Dean of College or School for permission to exceed the maximum course loads.

Check with the Office of Scholarship and Student Aid as dropping below 12 cr. or 6 cr. will impact your funding.

Course Schedule Changes Success Tip:

Drop/Add Deadline You may add and drop courses during the drop/add period, usually the first 5 days of the term.

After the drop/add deadline you must complete the withdrawal process, requiring the approval of the advisor, department chairperson, and academic dean.

You can locate the drop/add deadline on the Academic Calendar.

Pay attention to drop/add and withdrawal deadlines!

Withdrawal Period without Extenuating Circumstances

Withdrawal Period with Extenuating Circumstances

of the add/drop period and until the published deadline for withdrawing from class (es), not to exceed 16 credit hours.

and compelling reasons, such as an accident or

Extenuating Circumstances

NCCU is committed to ensuring that undergraduate students You are allowed to withdraw You may request a Examples also include the from any good class for any withdrawal with of a family member, maintain academic standing, as defineddeath

by Fostering reason (and receive a extenuating domestic violence/sexual grade ofUndergraduate WC*) after the end Student Success Regulation. circumstances for serious assault, changes in employment, unexpected financial difficulty, and military service.

illness, where the *Your DEserious Coordinator / Advisor will discuss cause of withdrawal was your academic standing and progression due to circumstances Withdrawal Elaborate on what clearly beyond the Once the 16 credit hour limit Form you want to discuss. during registration and advising sessions. has been reached, you will student’s control.

not be allowed to withdraw from a course without extenuating circumstances.

Timeline for Course Changes

You can access the withdrawal form via the Office of the Registrar.

& 4 ADVISINGREGISTRATION Overview Advisor & Student Expectations Advising Tools Post-Advising Reminders

WHO

OVERVIEW

Find your Advisor on nccuonline.nccu.edu under My Advisors

WHEN Registration happens 2 times per academic year.

Summer and Fall terms typically starts in March Spring term typically starts in October Refer to the academic calendar to determine when registration will open each term.

HOW/WHERE Advisors will send information on how to set up an advising session.

Video Conference (Zoom, WebEx, etc.)

In-person Phone

WHAT TO EXPECT FROM YOUR ADVISOR The role of an advisor is to assist and support you in making informed decisions about your plan of study and career.

During your registration and advising session ...

Discuss how you are doing in your current courses your career and professional goals Review your curriculum program plan of completion internships, practicums, or exams Review Academic Progression discuss resources if there are any challenges Review course options for the upcoming term distribute registration PIN grants to the registration portal

STUDENT EXPECTATIONS You are ultimately responsible for reviewing your academic progress and completing all courses required for your degree.

we recommend that students ...

Review your curriculum program in detail Ask your advisor to explain if you have questions regarding degree requirements Degree Works / Curriculum Guides / Degree Plan Review your academic transcript in Banner SSB Grades GPA / Completion Rate Bring any questions, issues, or concerns to your Advisor

ADVISING TOOLS Overview of a few advising tools that are available via myEOL. Please note that each academic department is different and may not use all the tools available.

BANNER 9 Student Self-Services Tab You can find details on Banner 9 screens via this link.

Note: Banner SSB 8 is still available as well.

DEGREEWORKS DegreeWorks is a web-based advising tool that will produce a user-friendly academic evaluation to help students and advisors monitor progress toward degree completion. DegreeWorks Resource Page Overall Degree Requirements The overall degree requirements section lists key requirements for degree completion. This section includes; GPA, 120 credit hours, institutional residency, general education, major, and general elective requirements.

General Education Requirements This section list the specific courses, credit hour, and grade requirements for general education.

Major / Concentration Requirements This section list the specific courses, credit hour, and grade requirements for the major and concentration.

NAVIGATE Navigate is a comprehensive student success tool. It is available to students in a web version (MyEOL) or a convenient mobile app.

Through this platform, students can schedule appointments, and keep up with important dates and deadlines.

Navigate Resource Page

POST ADVISING REMINDERS Register for Courses ASAP Courses can fill up quickly If your Advisor enters your registration double-check your schedule If you need to make course adjustments don't delay

Verify Tuition Funding If you are using FAFSA. Check with the Office of Scholarship and Student Aid to verify funding Set up payment arrangements if using a payment plan

CANVAS What is Canvas?

Canvas is a learning management system (LMS) that instructors use to communicate with their students online. Canvas is used to facilitate fully online courses.

Accessing Canvas You will not be able to access Canvas until you are registered for courses.

Canvas Support The Division of Extended Studies has support staff available to assist students with questions during regular business hours.

SHARON ALSTON & LATOYA HAYES Canvas Administrators Phone: 919-530-7667 Email: blackboard@nccu.edu

24/7 CANVAS SUPPORT We also have 24/7 support to assist students via the Canvas LMS. Phone: 866-324-03304 Within Canvas students will have access to additional assistance.

ORDING TEXTBOOKS

You can locate your textbooks in the following ways.

NCCU Bookstore online Course Syllabus

NCCU Bookstore Online Visit NCCU Bookstore online and order books.

Click on Textbooks Enter your Banner ID (820 number) Select the term

Select the textbook format option that you prefer.

OF THE 5 OFFICE UNIVERSITY REGISTRAR What do they do?

The Registrar’s Office supports NCCU students, academic advising, instructional efforts, and research activities using the best practices available.

When will you interact with them?

Academic Calendars Registration Class Search Withdrawal Forms Official Transcripts Graduation

Frequently used links.

FERPA (Family Educational Rights and Privacy Act) Change of Major Change Personal Information

OFFICE OF SCHOLARSHIPS & STUDENT AID What do they do?

The Office of Scholarships and Student Aid (OSSA) aims to provide financial assistance to students through scholarships, grants, loans, and work-study.

Phone: (919) 530-6180 | Email: financialaid@nccu.edu

When will you interact with them?

Applying for Aid Financial Assistance Financial Literacy Forms and Documents

Satisfactory Academic Progress Withdrawal and Financial Aid

Free Application for Federal Student Aid (FAFSA) FIVE EASY STEPS TO APPLY FOR FINANCIAL ASSISTANCE Apply for a Federal Student Aid ID (FSA ID) at https://fsaid.ed.gov File the Free Application for Federal Student Aid (FAFSA) for the current school year at www.fafsa.gov Indicate North Carolina Central University’s school code of 002950 Electronically transfer Federal tax data utilizing the IRS Data Retrieval Tool Apply for university and external scholarships at www.nccu.edu/scholarships

OFFICE OF SCHOLARSHIPS & STUDENT AID Additional Information and Resources We strongly encourage students to review the following information on the OSSA webpage.

Applying for Aid Take the right steps to receive money for college. Learn about the financial aid process and get started on your application.

Financial Assistance Explore your options to help you pay for college.

Scholarships NC Central offers a variety of different scholarship opportunities to its students.

Financial Literacy Find tools and resources that will empower you to make smart financial decisions.

2022-2023 & 2023-2024 Forms and Documents Explore all the scholarship and student aid forms and documents you need for the 2022– 2023 and 2023-2024 school years.

Request a Book Voucher Information about your books (919) 530-5010 or (919) 530-6445.

Students who are eligible for a refund may use the credit to purchase books during specific dates specified by the Follett Book Store. Please call (919) 530-5010 for those specific dates.

If you have a credit on your account you may go to My Eagles Online (my EOL) and authorize the Eagle Card Office to use all or a portion of your credit toward books.

1. Log into myEOL 2. Select Banner 9 3. Select Request Educational Supplies 4. Follow the prompts to complete the process.

Banner 9

STUDENT ACCOUNTING DEPARTMENT What do they do?

The Student Accounting Department provides financial accounting for the university. Student accounting plays a major role in registration and in reconciling student accounts receivable for the university.

When will you interact with them?

Tuition & Fees Payments Payment Plans Direct Deposit

Cashier's Office Refund Schedule 3rd Party Billing

Phone: (919) 530-5071 | Email: studentaccounting@nccu.edu

The fastest way to receive a refund.

Undergraduate students with loans must be enrolled in at least six credit hours to receive a refund from their loan proceeds.

You can set up your direct deposit by following the instructions below.

Student Direct Deposit Instructions The refund schedule will be posted on the Student Accounting Office webpage.

PAYMENT PLAN OPTIONS NCCU offers payment plan options for those that want to pay out of pocket or need assistance covering a portion of their tuition costs.

University 4-Pay and 5-Pay Payment Plans

The University 4-Pay and 5-Pay Payment Plans enable students to pay all or a part of the semester’s tuition and fees in installments without interest charges.

The University 4-Pay and 5-Pay Payment Plans may be used to supplement all other forms of scholarships, grants or loans.

The University 4-Pay Plan or 5-Pay Plan is not available for the summer semesters.

we recommend that students ...

Questions?

For further information, please contact the Student Accounting Office at 919-530-6356 or send us an email at bursar@nccu.edu.

6 STUDENT RESOURCES NCCU Online Website Student Resources Distance Education Community

Distance Education Community WEBINAR SERIES Conversational Cafe: On-Demand Webinar Series featuring topics specific to NCCU. StudentLingo: Student Success Workshops access via myEOL ASSOCIATIONS/CLUBS/TRIPS Ask your DE Coordinator/Advisor about associations, clubs, and/or trips within your department.

OMEGA NU LAMBDA NCCU established the Omega Nu Lambda, Sigma Chapter which is the only national collegiate honor society exclusive to online students.

DISTANCE LEARNER AWARDS CEREMONY NCCU Online hosts a ceremony that honors the highest achieving students by program, A-Honor Roll, and special recognitions each year.

Student Success Team

Your Success is Our Priority!

Give us a call!

Questions? Concerns?

Division of Extended Studies Khadijah Salaam Student Services Coordinator & Coordinator - Admissions ksalaam@nccu.edu | 919-530-7736

Keana Williams Coordinator- Transfer Services & Transfer Academic Advisor kwill331@nccu.edu | 919-452-9406

Dana Moore Coordinator - Administrative Assistant dmoore@nccu.edu | 919-530-7621

NCCU ONLINE WEBSITE Stay Connected Online!

Visit nccuonline.nccu.edu to access valuable student resources to assist you as you move toward degree completion.

STUDENT RESOURCES

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ONLINE LEARNING 101 An introduction to learning online to help you understand what it means to be an online student and to be successful in the online environment. Will explore what taking an online course entails. Link

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LIBRARY SERVICES Whether you want to reserve materials, access our virtual computer lab, or get research assistance, you can do it all online via the James E. Shepard Memorial Library. Link TUTORING Need help with math, biology, statistics, or another subject? Online tutoring resources are available.

Upswing Online Tutoring Link In-Person and Phone Tutoring Link - Tutoring Schedule is at the bottom of the webpage.

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STUDENT ACCESSIBILITY SERVICES If you or someone you know needs extra support, we’re here for you. We make opportunities available for all students, including ADA accommodations and services. Link

NCCU ONLINE WEBSITE

STUDENT RESOURCES

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CAREER SERVICES Discover your ideal career, then land an enviable job with help from NCCU Career Services. Link

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VETERANS CENTER NCCU is recognized by G.I. Jobs as a Military Friendly School and provides hands-on assistance to make your transition from military to college life or a new career smooth and successful. Link

COUNSELING CENTER The NCCU Counseling Center offers an array of services to meet your social/emotional needs, including anonymous mental health screening with confidential feedback. Link SMARTERMEASURE SURVEY SmarterMeasure takes about 25-30 minutes to complete and is free of charge. You will be asked questions on different topics, such as life factors, individual attributes, learning styles, technical competency, and much more. Link

REMINDERS We developed this Checklist to assist you to focus on your Next Steps.

Eagle On-Line (myEOL)

Financial Aid

Go to the NCCU homepage and click on the Eagles On-Line myEOL link.

Create myEOL account by entering your Banner ID# 820-00-0000 and Banner Pin #: Initially, your date of birth MMDDYY and last name.

Access NCCU email account, Self-Serve Banner, Blackboard, Degree Works, Navigate, Tech Support, and so much more.

Visit the Office of Scholarship and Student Aid webpage for information on financial assistance.

Applying for Financial Aid School Year Fall/Spring Admit: 2023-2024 NCCU School Code: 002950 Once you complete FAFSA follow up with the Office of Scholarship and Student Aid. (919) 530-6180 | ssa@nccu.edu Accept the Award Letter

NCCU Online Orientation Session

NCCU Eagle Card

Register for the next available virtual orientation session via the admission portal.

Contact Keana Williams at kwill331@nccu.edu with any questions.

Request student ID card. Request Eagle Card For questions contact the Eagle Card office at (919) 530-5010 or eaglecard@nccu.edu.

Registration / Advising Session

NCCU Online Student Resources

Schedule registration/advising session with Academic Department Advisor List

Review the online resources On-Demand NCCU Webinars On-Demand Student Success Workshops

Academic Calendar

Canvas / Textbooks

Review key dates on the Academic Calendar via the NCCU Registrar webpage.

Canvas is our Learning Management System (LMS).

Once you have registered for courses access Canvas via myEOL and familiarize yourself with the platform.

Helpful resources for navigating Canvas can be found once you open the platform.

You can locate your textbooks via the NCCU Bookstore online and on the course syllabus NCCU Book Store Contact Information (919) 530-6445 nccu@bkstr.com Access courses via Canvas on the first day of classes.

Tuition Review Online Tuition/Fee Costs If you didn’t enter your NC Residency Determination number on the admission application, please complete this process before the first day of classes. NC Residency Determination.

Tuition and Fees due dates: See the Academic Calendar listed above.

Other Payment Options: Payment Plans & Options For Questions regarding tuition contact Eagle Service Center at 919-530-6180.

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