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WINNERS THE GREENER BODY SHOP AWARDS PAGE 5

INDUSTRY EXCELLENCE, & SUSTAINABILITY DRIVING EXCELLENCE IN COMMERCIAL VEHICLE REPAIRS PAGES 7 & 8

AUTOMOTIVE REPAIR SYSTEMS DRIVING DEALERSHIP PROFITS WITH S.M.A.R.T REPAIR SERVICES PAGES 10 & 11

www.nbra.org bodyshops@rmif.co.uk

Christmas Message

FROM THE TEAM AT NBRA/VBRA As we approach the festive season and bid farewell to another remarkable year, we extend our warmest wishes to each and every one of you. The holiday season is a time for reflection, gratitude, and celebration, and it is with immense appreciation that we reach out to convey our heartfelt sentiments. This year has been filled with challenges and triumphs, and through it all, your unwavering support has been the cornerstone of our success. As members of the NBRA/VRBA community, you have demonstrated resilience, dedication, and a shared commitment to the values that unite us.

We want to take this opportunity to express our deepest gratitude for your continued support over the past few months. Your involvement, enthusiasm, and contributions have played a pivotal role in fostering a thriving and dynamic community. Together, we have achieved milestones and overcome obstacles, reinforcing the strength of our collective spirit. As we gather with family and friends to celebrate the joyous occasion of Christmas and welcome the promise of a new year, let us carry with us the camaraderie and sense of unity that defines our association. May the holiday season fill your homes with warmth, laughter, and cherished moments, and may the coming year be filled with prosperity, success, and new opportunities.

Looking ahead to 2024, we are excited about the possibilities that lie before us and the continued growth of our vibrant community. With your ongoing support, we are confident that the NBRA/VRBA will reach new heights and achieve even greater success. On behalf of the entire NBRA/VRBA team, we wish you a fantastic Christmas and a New Year filled with happiness, good health, and prosperity. Thank you for being an integral part of our community, and we look forward to another year of collaboration and achievement.

y r r e M ! s a m t Chris

Industry renowned marketing specialists. www.onyxpda.co.uk

Contact Dan on 07470 086911

A WELCOME NOTE FROM THE NBRA Dear member, partner, industry friend, Welcome to the second edition of The Repairer! We are thrilled to present this Christmas edition, adding to the joy of the gifts you’ll be receiving this year. At the NBRA, we are committed to fostering communication with our members through various media channels, and our magazine serves as a platform for industry peers to come together. Within these pages, discover more about the impactful initiatives undertaken by the NBRA and our partners. As the holiday season approaches, we extend our warmest wishes to you and your families for joyful celebrations. We eagerly anticipate the opportunity to collaborate with you again in the coming year! Best regards, The NBRA Team

WHAT’S IN THIS ISSUE? 5

Martyn Rowley Interview

17 Glue Pull Repair

Greener Body Shop Awards

18 Body Repair

Empowering Commercial Repairers

22 MIRKA

Driving excellence and sustainability in commercial vehicle repairs

24 BDQ Estimating Platforms

12 Automotive repair systems 15 Your bodyshop evergy saving expert 16 JDK Technology

28 Tom Rumboll 29 Contact Us 30 Thank you

AN EXCLUSIVE INTERVIEW WITH NBRA EXECUTIVE DIRECTOR, MARTYN ROWLEY Can you provide a brief overview of your career leading up to your current role as the Executive Director of the NBRA/VBRA? My professional journey has been marked by a relentless pursuit of knowledge and experience in the automotive industry. I began my professional life at the age of 16 as a trainee mechanic, where I cultivated a solid foundation in the technical aspects of vehicle repair. Over time, I transitioned from the shop floor to administrative roles, demonstrating my adaptability and commitment to personal growth. My path led me through various positions such as Service Manager, Bodyshop Manager, and Aftersales Manager, both in dealership and independent settings. This diverse experience provided me with comprehensive view of the automotive sector, spanning technical repairs to managerial responsibilities. I’ve had the privilege of working for a range of entities, including insurance-owned accident repair centres and renowned manufacturers such as Citroen UK and Ford Motor Company. These experiences not only broadened my expertise but also exposed me to different facets of the industry, fostering a comprehensive view of automotive operations. In the later stages of my career, roles with leading estimating platforms delved into the technological side, offering insights into cutting-edge tools and methodologies. Now, as the Executive Director of the NBRA & VBRA, I hope I will bring to the table a wealth of experience and a unique perspective shaped by my journey from the shop floor to the executive suite , equipped to navigate industry challenges and contribute to success.

What have been the key milestones or turning points in your career that have led you to where you are today? Around 2002, transitioning to a field role with Ford Motor Company marked a pivotal moment. Actively engaging with and assisting Ford Accident Repair Centres provided valuable insights and ideas to address industry challenges. As part of the FMC team, we collectively conceived and implemented the “Bodyshop Upgrade Program.” This initiative aimed at enhancing efficiency and profitability for numerous individuals and businesses. The success of this program demonstrated the power of collaborative efforts in driving positive change within the industry.

A turning point in my career occurred when I joined Audatex. This transition opened new doors and broadened my horizons within the bodyshop realm. With the expanded reach and resources at my disposal, I found myself in a position to extend assistance to an even larger audience. The ability to contribute to the wellbeing and success of many has been a source of immense satisfaction and fulfilment. Can you share a specific accomplishment or project that you are particularly proud of in your professional journey? There are recent accomplishments that I am particularly proud of. Firstly, I had the privilege of contributing to GT Motive’s success in establishing itself as a formidable presence within the UK. It’s incredibly gratifying to see that our efforts have led to GT Motive being recognised as the estimating system of choice for the past three years. In addition, I am both shocked and deeply honoured to have been bestowed with the 2023 ABP Night of Knights award. This recognition is truly humbling, and I feel a profound sense of pride to be counted among the esteemed group of individuals who have received this accolade in the past. The knowledge that I share this honour with previous winners, whom I hold in high regard, makes it all the more special.However, as I stood in the room among so many other accomplished individuals during the award ceremony, I couldn’t help but realise the wealth of talent and dedication present. It became evident that each person in that room was deserving of recognition, making the accomplishment even more meaningful. How did the opportunity with the RMI come about, and what motivated you to take on this role? Following the departure of the previous Executive Director, I was approached by several of my peers who suggested that I consider applying for the position. Their encouragement and the faith they expressed in me prompted me to seriously contemplate this opportunity. Realising the opportunity to make a meaningful impact on an industry I am passionate about and serve the NBRA - VBRA members prompted me to embrace the challenge. My goal is to move the association forward, strengthen its position, and foster a community where industry professionals thrive and collaborate. 6

In what ways do you believe your previous experiences have prepared you for the challenges and responsibilities of this position? Working with diverse businesses, from singlesite operations to large groups, provided insights into challenges at various levels. Understanding different business perspectives is essential in effectively addressing upcoming challenges. My network of businesses and friends, cultivated over the years, serves as a valuable resource for guidance. The collective knowledge within this community will be instrumental in navigating my new position What values do you prioritise in your work, and how do you plan to instil these values within the NBRA? For me, loyalty and friendship are not just words; they are the guiding principles that shape my approach to professional relationships. I am a firm believer that if the NBRA - VBRA can embody these same values and deliver them consistently to all our members, we have the potential to evolve into a cohesive family. Commitment to loyalty and friendship in representation and support aims to create an environment where every member feels heard, supported, and part of a larger community. What do you see as the most significant challenges and opportunities facing the vehicle repair industry in the UK today? The primary concern demanding immediate attention within our industry is the critical shortage of young talent. This challenge requires collective efforts from all stakeholders, and I am committed to addressing it proactively. The critical shortage of young talent demands immediate attention. Collaborative efforts and proactive strategies are essential. Initiatives like Dave Reece’s School of Thought and AutoRaise are commendable, but additional measures are needed. Addressing the skills shortage collectively and intensifying efforts to promote the industry across schools and colleges are crucial. Collaboration with other sectors and supporting existing initiatives can elevate the issue on the broader agenda. I am open to exploring additional strategies, partnerships, and avenues to attract and nurture young talent. Together, we can significantly impact

the industry’s future and ensure its sustainability. How do you plan to address these challenges and leverage opportunities to benefit NBRA members? Collaborating with associations already engaged with the government on related matters can effectively communicate industry challenges. Encouraging more repairers to take on apprentices and creating awareness about the rewards of mentorship and apprenticeships are crucial. Joint presence at career and trade shows with industry partners can amplify the message. Exploring additional strategies, partnerships, and avenues to attract and nurture young talent is essential. How do you envision strengthening the connection between the NBRA and its members under your leadership? Establishing regular and consistent communication channels, including newsletters

and a members’ magazine, will keep members informed. Collaborating with supplier partners to introduce innovative solutions will demonstrate commitment to supporting members’ success. Utilizing social media for broader outreach and transparent communication principles will build trust and reinforce the association’s strong bond with its members. What are your long-term goals and aspirations for the NBRA? The long-term goal is to significantly grow membership and position the association as a formidable force in the industry. Aiming for a membership of 2000, the objective is to create a dynamic and influential presence. Initiatives focusing on tangible benefits, networking opportunities, and industry insights aim to strengthen the association’s appeal and make it the go-to destination for professionals in the field.

Congratulations to all the winners of the Greener Body Shop Awards (GBSA)! We extend our heartfelt appreciation to each winner for their outstanding efforts and commitment to sustainability in their respective categories. Michael Wicks, our National Business Development Manager, has been dedicatedly involved in personally presenting the awards to each deserving recipient who wasn’t able to attend the recent awards event. His involvement underscores the significance of your achievements and the positive impact your efforts have on the environment. We commend your commitment to sustainability and the positive changes you are making in your industry. Your dedication to creating a greener and more environmentally friendly business sets an inspiring example for others to follow. Thank you for being leaders in the sustainability journey and for contributing to a healthier, more eco-conscious future. We look forward to seeing the continued success and growth of your environmentally responsible initiatives. Once again, congratulations to all the winners of the Greener Body Shop Awards! 7

Empowering Commercial Repairers: VBRA’s 2023 Initiatives In the dynamic landscape of commercial vehicle repairs, the Vehicle Builders and Repairers Association (VBRA) continues to be a driving force, spearheading innovation and setting new standards for the industry. The 2023 edition of Elite Truck and VBRA has experienced substantial growth, capturing the attention of both service providers and repairers eager to align with these elevated standards. This surge of interest not only underscores a dedication to safety but also opens avenues for Elite Truck Members to explore the benefits the standard brings. An exceptional initiative within the Elite Truck framework is the development of a specialised training course by Bret Maycock, the Managing Director of Bremco Ltd. This course, featuring an end-point assessment accredited by the Institute of the Motor Industry (IMI), is exclusively focused on commercial vehicles. Bremco goes above and beyond by conducting workshop equipment audits and aiding businesses in implementing cost-effective twist-pull chassis alignment. The education provided includes the qualification to expertly straighten chassis, a highly soughtafter skill when executed with precision.

The VBRA’s commitment extends beyond commercial body repair to encompass the critical sector of Body Builders. With Martin Shepard as the specialist subject matter expert, members receive invaluable assistance with Type Approval issues and general body building inquiries. Gerry Braddock’s expertise in managing body repair methods for vans and chassis cabs up to 5.0 tonnes addresses specific needs, accessible through the method request form on the VBRA website.

In 2023, the VBRA has actively nurtured relationships to encourage young talent to join the sector. Tom Hudd’s participation in various events, along with Dave Reece from School of Thought and Jason Mole from CarComm, has played a pivotal role in achieving this goal. A notable achievement is the introduction of dedicated Truck & Bus Electric Vehicle (EV) training, facilitated by reputable organizations such as GTG Training, EV Automotive Training, Logistics UK Ltd, REVAMP Training Company Ltd, and Renault Trucks. This initiative, developed in collaboration with Logistics UK over 18 months, is particularly crucial as commercial vehicles increasingly incorporate multiple EV systems, setting them apart from their light vehicle counterparts.

The VBRA’s commitment to recognizing excellence is evident in its support for the Greener Bodyshop Awards. Commercial repairers CarComm, Sparshatts, and D Gawthrope ARC, who took the spotlight this year, received welldeserved accolades. The association eagerly anticipates welcoming more commercial repairers and body builders to the awards in 2024.

CarComm Coachworks, Junair, AGM Services, and ECA Business Energy: driving excellence and sustainability in commercial vehicle repairs CarComm Coachworks Ltd stands at the forefront of the commercial vehicle repair sector, exemplifying a commitment to excellence and sustainability. Collaborating with industry leaders Junair, AGM Services, and ECA Business Energy, CarComm has not only achieved the prestigious VBRA Elite Truck & Van Body Repair standard but has also become a beacon of innovation in sustainable practices within the industry. Under the visionary leadership of Managing Director Jason Mole, CarComm Coachworks has undergone remarkable growth since its acquisition in 1999. What began as a modest operation has evolved into a powerhouse, boasting a team of 80 professionals and a workshop spanning 55,000 square feet, strategically located between major motorways and Heathrow Airport.

CarComm’s commitment to sustainability is evident in its continuous investment in cuttingedge technology and facility enhancements. In 2015, the company installed 600 solar panels, taking a proactive step towards environmentally responsible operations. The focus on sustainability extends to collaborations with industry partners like Junair and AGM Services.

In November 2022, AGM Services alerted Junair about CarComm’s interest in enhancing efficiency and reducing energy costs. This collaboration resulted in a meticulous survey of CarComm’s paintshop building, leading to the strategic replacement of aging equipment with state-of-the-art alternatives. The new booths, equipped with energy-saving features, are projected to significantly reduce operating costs, showcasing a commitment to both financial prudence and environmental responsibility. AGM Services, a leader in spray booth aftercare, plays a pivotal role in maintaining and enhancing CarComm’s equipment. The Optimal Energy Upgrade Pack, featuring LED lighting and auxiliary air movement systems, contributes to substantial energy savings. AGM’s holistic approach ensures that CarComm’s equipment not only meets industry standards but also aligns with their sustainability goals. ECA Business Energy, an independent energy and carbon specialist, has been a long-term partner in CarComm’s journey towards sustainability. From energy procurement and bill validation to carbon compliance and reporting, ECA Business Energy provides comprehensive support. Their collaboration, initiated in 2017, 9

has evolved to include efforts towards achieving carbon neutrality, with CarComm successfully attaining carbon-neutral status in March 2023. The results of these sustainability initiatives are not only evident in reduced energy consumption but also recognized by industry accolades. CarComm Coachworks proudly received the Carbon Footprint (Commercial) Award, Charity Award, and Gold in the Greener Bodyshop Award category at the NBRA and VBRA Commercial Greener Bodyshop Awards 2023. These prestigious awards acknowledge CarComm’s outstanding achievements and innovations in creating a cleaner and greener future within the Vehicle Repair industry. Jason Mole, Managing Director of CarComm Coachworks Ltd, expressed his pride in these achievements, emphasizing the company’s dedication to a better future for their people, the local community, and the planet. As they continue to lead by example, CarComm’s tireless efforts towards a cleaner and greener future make them not just an industry leader but a catalyst for positive change in the commercial vehicle repair landscape.

In conclusion, the collaborative efforts of CarComm Coachworks, Junair, AGM Services, and ECA Business Energy showcase a harmonious blend of industry excellence, sustainability, and community engagement. Together, these companies exemplify a commitment to driving positive change, setting new standards in commercial vehicle repairs that go beyond industry norms.

New and used parts in the palm of your hand Run latest version of apple update 16.5

AWE24 The Year of Automotive Work Experience

Government and organisations focusing on youth employment say that in some sectors the level of work experience and Saturday jobs has declined over the years. If you ask many individuals working in the automotive sector, they will have started their career paths on a work experience scheme or with a Saturday job

AWE24 will bring back Work Experience to the automotive industry in 2024 culminating with Automotive Work Experience Week from 15th to 19th April 2024.

What to do next? Email us for an application form and get your company Work Experience placements on our Portal.

CONTACT julie@ready4work.uk dave@ready4work.uk www.schoolofthought.info

Automotive Repair Systems: Driving dealership profits with breakthrough S.M.A.R.T repair services.

Founded in 1997, Automotive Repair Systems will have been delivering high-quality, reliable, and cost-effective repair services to the motor trade for twenty-seven years in 2024. Alongside their Head Office and Repair Centre in Kent, and additional Repair Centre in Liverpool, they now have a network of over 160 trained and accredited technicians across the UK and have become the “One Stop Shop” provider of S.M.A.R.T repair services in the UK. Alonside their retail offering, Automotive Repair Systems are also working with dealerships and de-fleeting centres to offer innovative services to help them drive profits and build exceptional customer retention.

S.M.A.R.T REPAIR AFTERSALES Automotive Repair System’s S.M.A.R.T repair aftersales services have helped countless individual dealers along with large dealership groups and franchises across the country to profit from same-day S.M.A.R.T repair. Their S.M.A.R.T repair aftersales services, which include dent, paint, alloy wheel, and interior repair, allow dealerships to upsell cosmetic vehicle repair. This provides an additional and welcome revenue stream to their business, all with minimal effort from the dealership’s existing team and administrated through Automotive Repair System’s Kent-based bookings centre.

In 2018, Automotive Repair Systems invested in a state-of-the-art diamondcut alloy wheel refurbishment plant at their Head Office in Orpington, which now repairs more than 25,000 wheels a year!

S.M.A.R.T REPAIR BOOTHS Automotive Repair System’s booth service is a breakthrough in flexibility for dealerships with high-volume repair, offering them the chance to maximise a labour-free revenue stream through same-day sales thanks to their on-site repair booths. In an age where time to market is key, their unique, patented weather-proof booths offer dealerships and de-fleeting centres the speed and affordability of S.M.A.R.T repair, along with the quality, finish, and year-round availability of a traditional body shop. Offered free of charge, complete with a fully trained and accredited repair technician, dealerships with ambitious preparation times and a desire to increase aftersales upsell can take their S.M.A.R.T repair to the next level whilst enhancing their customer experience and boosting their profit opportunities.

This investment allows them to offer a two to three-day turnaround factory finish for almost any damaged alloy wheel to dealerships and retail customers throughout the Southeast, and each wheel comes with a lifetime warranty. With demand now at an all-time high, they have revolutionised this service with their new specialist mobile diamond-cut alloy wheel repair vans. Introduced in late 2023, this service is already proving to be a game-changer for the motor trade, allowing dealer groups to offer an onsite same-day diamond-cut alloy wheel repair service to their customers to boost their profits. The same-day service provides an instant fix for their customers, avoiding the loss of a car for three days whilst the repair is being made. With demand for the service growing, expansion is already planned for 2024 with fifteen more mobile diamond-cut alloy wheel repair vans allowing Automotive Repair Systems to offer more coverage to dealer groups across the country.

DIAMOND-CUT ALLOY WHEEL REPAIR Automotive Repair Systems first ventured into the world of diamond-cut alloy wheels in 2014, and the service became so popular that a complete upgrade in equipment was required that would make the system semi-automated to increase throughput whilst providing a high quality finish. 13

When it comes to remote solutions not everything is equal It’s easy to assume that remote solutions will be the same no matter who you choose, but when you take a closer look the differences are clear. At Core Diagnostics we offer an unrivalled remote solution for programmng, coding and ADAS calibration, with a large team of highly-skilled and IMI accredited technical experts, meaning no waiting times.

To find out more call 0151 559 3940 or email sales@corediagnostics.co.uk

corediagnostics.co.uk

Your Bodyshop Energy Saving Expert Introducing ECA Business Energy, the industry’s longest serving energy consultancy. Their award winning team works with over 400 bodyshops across the UK, generating total savings of more than £4 million. ECA Business Energy support bodyshops to reduce costs, attract more business, and help the environment. Core services they provide for the sector include: Procurement - Long-term energy savings through better procurement and access to group purchasing options. Bill validation - Validating contracts and bills: refunding overpayments and reducing costs. Monitoring & usage reduction - Analysing existing usage and actively reduce consumption. Compliance – Offering analysis and advice to meet regulations for total energy compliance. Carbon management – Helping bodyshops to become carbon neutral in accordance with PAS2060. LED lighting - Supporting switching to LED lighting. You can switch over to LED, with no upfront costs. Electric vehicle charging points - Expert planning and grant advice, and installation support, to help generate new revenue streams for your business.

ECA Business Energy specialists offer a proven programme to support your bodyshop to become Carbon Neutral. Their 35+ years expertise will help you reduce carbon emissions, whilst offsetting carbon used by your bodyshop, through high quality certified carbon credits. Bodyshops are also invited to become a member of ECA’s Green Energy Drive, which offers numerous benefits: 

One to one energy consultation

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One to one carbon neutral consultation

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Quarterly energy newsletter

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Quarterly energy webinar

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Access to information on energy saving products and equipment

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Access to ECA cloud based usage analysis

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Membership is FREE to all bodyshops – Join today at www.GreenEnergyDrive.com

Call ECA Business Energy on 01246 290 490 to discuss how your bodyshop can start saving on energy. sales@ecaBusinessEnergy.com ecaBusinessEnergy.com

JDK technology becomes the latest nbra supplier partner & has agreed a christmas offer for all members! We are delighted to be the latest supplier partner which will help us to introduce our market leading imaging technology & communication tools. Our products enable repairers to capture all images throughout the lifetime of a customer claim and send them directly onto the estimate, whichever system you are using. Snap-IT walks the customer through the process of taking images of their vehicle and we store and present the images in a resolution that enables you to genuinely estimate remotely. Once a vehicle is onsite you can use the JDK Technology Workshop App to capture images of Driver Collection, Courtesy Car issued, Estimator, Workshop, Quality Check, Handover & Courtesy Car returned. You can download the App onto any phone or tablet. All the images are stored against the individual case within the secure JDK Technology portal and can be exported, downloaded, or securely shared. We will keep your jobs archived securely so if the need arises you can access them whenever you wish. Our latest innovation is RepairChat™ which gives you the ability to communicate with your customer via WhatsApp – Request further images, send images & updates to the customer from the JDK App or utilise the platform for general communication. Customers expect more & we are creating the tools to give real choice. We have more innovations arriving in the new year and have exciting integration 16

news to share with the market giving repairers more choice than ever before. NBRA members can take advantage of a special offer exclusive to members only. Any member that signs up to use the system will not pay anything for the first month. Simply go to https://jdk.Technology/ and sign up to use the system using promo code ‘nbra12’. The sign-up process takes 2 minutes! If you would prefer to speak to JDK first, you can contact their team at info@jdk.technology for further assistance. JDK will run 45-minute online training sessions for new customers. Devin Cavanagh, Managing Director at UK Carbody & NBRA Board Member says, “I have been using JDK Technology’s remote image capture software for several months now and I must say, it has completely transformed our workflow. Before, capturing images remotely was a hassle, involving multiple steps and often leading to frustrating issues when the remote customer struggled with the software. But with JDK Technology’s software, the process has become seamless and efficient as it is far more customer intuitive.” “I am constantly amazed at how JDK Technology continues to innovate and stay ahead of the curve in the industry. Their dedication to delivering the best products and services is evident in every aspect of their remote image capture system. Keep up the great work!”

Glue Pull Repair: A Sustainable Solution in the Collision Repair Industry In recent years, there has been a growing emphasis on sustainability across the collision repair industry. Glue Pull Repair (GPR) has emerged as a remarkable innovation that not only enhances efficiency and effectiveness but also promotes sustainability.

There is now a System for everyone;

What Are Sustainability Benefits of Glue Pull Repair?

KECO L2E Glue Pull Repair Collision System KECO’s L2E is the most comprehensive glue pull repair system available to body shop technicians. This system includes the industry’s best lifting tools, a powerful KECO shop light, and GPR tool cart. This the only option for those looking for a complete GPR solution to improve shop efficiency.

1. Reduced Material Usage: Traditional dent repair methods often involve the use of body filler and paint, which consume a significant amount of resources. Glue Pull Repair reduces the need for these materials, resulting in a substantial reduction in waste and environmental impact. This leads to lower energy consumption and fewer emissions associated with painting and curing.

KECO L2E Glue Pull Repair Collision System (Compact). KECO’s L2E Compact System boasts the same components as the L2E, with added flexibility and mobility. The most comprehensive glue pull repair system is now available in a smaller cart, allowing for ease of movement throughout the shop. Finish your repairs fast with minimal, if any, body filler.

2. Minimal Waste Generation: GPR generates significantly less waste compared to conventional repair methods. With no need for extensive sanding, painting, or disposing of hazardous materials, the environmental footprint of the repair process is greatly diminished.

KECO GPR RoughOut System with Compact Shop Cart. The KECO RoughOut glue pull repair system allows technicians to repair medium to large damage. This system contains all the items necessary to achieve basic pulls that will ultimately require additional work and body filler to finish.

3. Energy Efficiency: The use of glue pulling for dent repair is an energy-efficient approach. By reducing the need for ovens and paint booths to cure paint, Glue Pull Repair contributes to lower energy consumption and reduced greenhouse gas emissions. 4. Cost Savings: Sustainability and costeffectiveness often go hand in hand. Glue Pull Repair’s reduced material usage, lower labour requirements and efficient processes can translate to lower repair costs for vehicle owners and insurers. Glue Pull Repair has proven itself to be a sustainable solution within the collision repair industry. Its environmentally friendly approach, which reduces material consumption, waste generation, and energy usage, aligns with the global shift towards sustainability. As the automotive industry continues to evolve, it’s important that collision repair methods keep pace, and Glue Pull Repair is a prime example of how innovation can benefit not only the economy but the environment as well. At Keco, we have recently unveiled an entire new line-up of GPR Systems.

KECO GPR Technician Companion System with Shop Cart. The Technician Companion Kit is intended to cover a smaller percentage of collision shop repairs to work in unison with L2E Collision System. This allows technicians to work from the central L2E for larger tools and address a smaller percentage of damage with the satellite Technician Companion Kit. KECO GPR Finish System with Compact Shop Cart. KECO’s Finish Glue Pull Repair System carries all the tools, tabs, and modularity to work towards flat finish GPR repairs. The addition of the Finish System completes an L2E toolset and system, where the RoughOut Collision System stops. KECO GPR+ System with Mobile Cart. The GPR+ System adds on to your L2E to extend the repair system to correct damage further up the Repair Continuum. With the added tools the GPR+ System carries, technicians will be able to glue pull and push to paint with ease. This system is intended to complement glue pull repair and allow technicians to make more challenging repairs possible with the utmost efficiency. 17

BODY REPAIR

Not one but two major changes for truck and van body repairers, with the launch of a new commercial vehicle standard, and the revision of another light vehicle standard. Will Dalrymple reports

he process to develop the first standard for commercial vehicle repair began before the pandemic, according to Thomas Hudd, national technical manager at vehicle body repair trade association NBRA. He says: “A number of influential truck body repairers met to discuss how car repairers have had a higher profile and greater retention than those in the truck world. We felt that they were getting more recognition because of BS10125. And there was no formal standard for CV body repair, which includes trucks and vans of medium volume, buses and coaches. “One of the issues we’re facing is that some accident management and insurance companies want to put commercial vehicles into light body shops, where the rates are lower, but the shops don’t have the competencies – nor do they have the equipment, jigs and high-roof paint ovens.” He expands on that point: “Truck workshops are entirely different to car and van workshops – different equipment, different attitudes, different staff, and in some cases different requirements for training. There are different sizes of ovens and cab jigs. There are different technologies, such as air brakes on commercials. There is no specific method agreed for [repair of] the ladder chassis; that requires specialist knowledge.” Adds Gerry Braddock, national manager of NBRA subsidiary, VBRA Commercial: “We want to avoid the situation that some people find

BODY

DOUBLE

themselves in now where the truck comes in for repair, the company that it has gone into knows they can’t do it, so subcontracts the work. Or they don’t repair it properly.” Two body repair competence standards currently exist: BS10125, for light vehicles up to 5t gvw, which is currently in revision (see below), and the coach builder trade-specific route through the Level 3 bus and coach engineering technician apprenticeship (which is also being reviewed). As to the latter, Braddock contends that commercial vehicle body repair competencies were not properly considered when the trailblazer bus and coach apprenticeship was being developed. “The bus and coach industry rode roughshod over everyone else to get what they wanted. Neither do we have a bodybuilder standard.” Aiming to help bridge the gap is a new truck body repair standard, VBRA Elite. This defines minimum competences and organises qualifications for individuals in structural repair (chassis and cab) of trucks and

vans. Four qualifications are available: Truck & Van repair (structural with cab and chassis repair); Truck repair (structural with cab and chassis repair); Van repair (structural with chassis repair); Truck & Van (non-structural). “With this, we’re able to give transparency as to what the repairer can do, and can release information to insurance and fleet managers,” adds Hudd. The standard sets out the requirements for competence based on qualifications given by the three principal awarding bodies in the sector: IMI, City & Guilds and GQA. In addition, VBRA Elite also includes the online database to track them, thanks to a collaboration with bodywork training company ITAS, which already manages the approved bodyshop programme for passenger car OEMs including Mercedes-Benz, Volkswagen and Toyota. “That enables someone who has undergone training, or wants to become an elite member, to download information on to one platform. All of the training certifications, assets, servicing,

www.transportengineer.org.uk September 2022

BODY REPAIR

“We want to avoid the situation that some people find themselves in now where the truck comes in for repair, the company that it has gone into knows they can’t do it, so subcontracts the work” Gerry Braddock

BS10125 COMPETENCE AREAS C0 - Repair preparation C1 - Dent removal on steel and aluminium panels C2 - Plastic repair and surface refinishing of exterior and interior components C3 - Refinishing C4 - Hot metal joining for steel C5 - Hot metal joining for aluminium C6 - Cold joining of mixed and multiple materials C7 - Autoglazing C8 - Vehicle body alignment and rectification C9 - Road wheels and tyres C10 - Steering, suspension and braking systems C11 - Advanced driver assistance and automated systems (ADAS) C12 - Supplementary restraint system (SRS) components C13 - Make safe and repair vehicle electrical systems of a low/medium voltage C14 - Transmission, air conditioning and other driveline systems C15 - Engine and fuel systems C16 - Make safe mild or high voltage electrical systems C17 - Isolate/discharge, and quarantine hydrogen fuel systems

recalibration. Every document goes on there,” explains Hudd. Certificates are marked with an expiry date. VBRA will take on the responsibility of the audit itself, drawing partly from the online platform, but also carrying out a physical visit and walk-around inspection of the facilities. As of July, the first company to be accredited against the scheme was said to be D Gawthrope ACR of Knottingley, West Yorkshire. LIGHT VEHICLE EVOLUTION Meanwhile, changes are coming to the light vehicle standard, too. The review of BS10125, Automotive services, Specification for vehicle damage repair processes, has passed the point of a public consultation, which closed in June, with an expectation of finishing the process toward the end of the year. But according to Mark Armitage, IMI head of member products and services, no changes are imminent; once the standard is published, an 18-month to two-year transition period kicks in to allow industry time to adapt. He highlights significant changes including the inclusion of lots of detail about EVs (and hydrogen vehicles) as well as ADAS (advanced driver assistance systems, which rely on a number of body-mounted sensors, including on the windscreen). “The

September 2022 www.transportengineer.org.uk

standard is not just to keep up with today’s technologies as to plan ahead for future technologies that are turning up in bodyshops,” he observes. So seriously is the industry taking those issues that the standard will require all repair technicians to have high voltage and ADAS awareness training. Hudd at NBRA praised that development, which is also picked up in the VBRA Elite qualification. He says that such competences are vital to safeguard technicians and ensure that they are keeping vehicles operating safely on the roads. Hudd recalls: “One bodybuilder who I was speaking with mentioned that he was involved in a conversion of a hybrid electric vehicle. I asked him how many certified technicians he has. He said that they had none. But the electrics regulations that everyone in the country has to conform to indicate that if something goes wrong, that company is looking at corporate manslaughter. “We don’t want any injuries. Those repairers are not competent to work on these vehicles. And ADAS is vitally important also. There needs to be an audit trail about what they’ve done [training-wise], to make sure they put them back on the road as the manufacturer requires.” The new BS10125 standard also clarifies how to conduct repairs when a defined method may not yet be available

BODY REPAIR

“Previously all MET had to undertake steering suspension geometry assessment every three years. But that may not always be required for the business, so there is the opportunity to flex"

Image credit: Graham Trott.

©Viacheslav Yakobchuk - stock.adobe.com

Mark Armitage

Above: Ian Hemsworth of First Bus at IRTE Skills Challenge 2022 held at S&B Automotive Academy, Bristol

from a manufacturer, and about the use of green (validated used) parts on a vehicle, which is allowed provided that they are fit for purpose. In terms of competence, it does not change the entry point for qualification – an apprenticeship or recognised assessment to check skills and knowledge – but now references the new apprenticeship standards in England, which means that employers will be able to access Apprenticeship Levy funding (or co-investment) to pay for apprenticeship training and assessment. But the biggest changes are in the way that the roles are considered. Armitage explains: “For many years, standards and competence has focused on job role, as one of four job roles: panel technician, paint technician, MET – mechanical, electrical and trim – and damage assessor. Through consultation reviews with employers and conversations with individuals working in these bodyshops, it was clear that a greater level of flexibility of work would be better to prepare the workforce,

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ensuring it is best-placed to meet business needs.” Now, gone are the four roles to be replaced with 18 key repair activities (one example might be welding of steel – see box for full list). Each of those has been broken down in relation to the competence expected to perform the minimum required activity level, combining knowledge and ability. Over a three-year window (which starts from initial qualification), individuals and employers will review the subject areas for which the individual carries out work in the bodyshop and agree a CPD, continuous professional development, plan, and these are the areas that he/she focuses on. “The qualification was previously more restrictive, because it was organised by job role. A painter/ refinisher in the past was just doing the painting element in competence discussions. Now they are able to add other elements. Likewise, previously all MET had to undertake steering suspension geometry assessment every

three years. But that may not always be required for the business, so there is the opportunity to flex.” That conversation is supported by certification bodies that monitor and police adherence, by training providers that support the employer (and which would also be assessed by awarding bodies such as IMI), and through assessments. In terms of assessments, in some cases where the repair subject is seen as non safetycritical, the assessment method can be knowledgeonly: an exam. Where the matter is safety-critical, such as welding or working on high-voltage, there is also a practical assessment where an individual’s skills ability is assessed as part of CPD. Armitage argues that the change in competence offers a fresh approach to skills. “A good thing is that CPD provides ongoing training, and keeps competence up to date on a more regular basis, which is what people really like. If you go to the highest level of looking at employers and how they manage the workforce, retaining talent is a key focus for employers right now. This approach supports that in how they can provide development plans for staff.” He says that IMI has used a similar CPD competence structure for its TechSafe qualification for technicians working on electric vehicles and ADAS systems. Armitage adds that, although IMI won’t provide the training itself, it also wants to foster innovation in the way it is delivered, and moving beyond face-to-face instruction. He includes as examples e-learning to remote classroom delivery. “CPD could be more organically done in workplaces instead of taking people off of the tools and making them travel,” he says.

www.transportengineer.org.uk September 2022

We are your supportive partner in a changing world

Industry 1st sustainability training course

Largest in-house technical team

Approved collision parts range

Premium consumables own brand

Strong supplier partnerships

Accident management company relationships

For 80 years Mirka has been an industryleading manufacturer of tools, abrasives and polishing solutions suitable for use across multiple applications. We know the industry is rapidly evolving which is why our experienced ATA-accredited technical team is in constant communication with end users to understand what their job requirements are and the type of products and processes they are looking for. This information is then passed on to the R&D team in Jeppo, Finland, who design and develop innovative products, which include everything from electrical and pneumatic sanders and polishers as well as hand blocks, abrasives and mobile dust

and services we provide to stay at the cutting edge of technological advances in the sector. The business has invested heavily in training programmes for bodyshops enabling them to increase the menu of services they can offer while boosting efficiency, productivity and profitability, and reducing key-to-key times. Our training programme is customisable, so it focuses on the specific areas that are relevant to the business and the jobs that come through their doors on a day-to-day basis. When it comes to the location of the training, we leave that in the hands of the business. However, our technical team knows there are benefits to running the courses on-site or at our training centre in Milton Keynes. For on site, we find that the customer has the familiarity with their usual surroundings, which enables us to highlight how their own specific products or processes would work in an environment they are familiar with. When we take the training away from the workshop floor to our training centre, participants can take part in e-learning and classroombased learning in advance of the course, before having their hands-on experience.

extraction systems that meet the market’s needs. As a business, we aim to provide effective solutions that will offer optimal results within the fastest time possible while creating a minimal amount of wastage. We put cost-effectiveness and profitability at the heart of everything we develop which allows our customers to deliver a consistent, high-quality finish and aids them in achieving high customer satisfaction levels for the services they provide. We are also committed to continuous improvement of the ART sector, aligning our approach with the ‘Mirka Way’, which is a corporate culture philosophy founded on ‘whatever we do, we aim to do it properly, resulting in a job well done’. This ethos creates a strong business platform on which we strive to build solid long-term relationships with every stakeholder while also continuing to develop and enhance the products 22

To complement the training, there are regular physical audits of the business to ensure the repairer is maximising the efficiencies of the products and abrasives they use, which enables us to show where cost savings can be made. There is also an action plan that covers best practice, which include specific processes for jobs or the recommendation of certain products for the business based on the surfaces being sanded. If you would like to discuss any technical requirements, please get in touch with a member of our team. T. 01908 866100 E. Enquiries.uk@mirka.com W. www.mirka.co.uk

In association with

Special Price £230pm 36/30k plus VAT

other terms available

IN STOCK FOR 7 DAY DELIVERY - LIMITED SUPPLY FOR FURTHER DETAILS PLEASE CONTACT

07312 123 644 | Trish.Halford@ogilvie.co.uk

Ridgeway Technologies to offer BDQ estimating systems to NBRA members No transaction fees | Free website plug-in | Free trial

With some 200 active customer sites, spanning small repairers, large insurance bodyshops and franchised bodyshops and dealerships, BDQ is proving a popular choice of estimating system for smaller repairers as well as for larger bodyshops, who want to increase their retail capture. Body Damage Quote is an established system carrying Thatcham Research repair and paint data and an OE parts database – available on a fixed monthly subscription. The system is fully online, without any requirement for installs or downloads, runs on any device and links to both EMACS and Autoflow.

BDQ Customer comments: “Our front of house team has been using the BDQ system now for about two years. We use it to quickly quote for our walk-in customers, which then reduces some of the burden on the VDAs. We find it helps the customer decide on retail or insurance work and essentially if they want to proceed with the repairs. It’s really quick and simple to compile an estimate with labour, materials and parts prices auto generated. It’s easy to use, quite an impressive little system and would recommend it to other sites.” Simon Morgan Fix Auto Manchester East

BDQ Lite is an intelligent menu-pricing module, used by a number of main dealer groups and with manufacturer approvals, which can plug into a bodyshop’s website and Facebook page to enable consumers to price up their own damage and is a great tool for capturing and converting retail opportunities. Sheila Bradley at Ridgeway is happy to offer online demos and trials: “I’m always available for an online demo if someone is interested in just taking a quick look at the system. We’re also happy to offer NBRA members a free trial of the system.” Sheila can be contacted at sheila. bradley@ridgewaytechnologies.co.uk

“BDQ, and without a doubt their back up support, has totally changed our business in the last 3 years. No more hanging on the phone for parts departments or waiting for a call back. Using this system allows us to generate the estimate in front of the customer, explain all the repair times and for a major majority get them booked in before they leave the premises. All major insurance companies have accepted the estimate times and now we’re really making good money on paint and materials. Absolute game changer for us. Thanks Sheila and the BDQ team” Keith Miles Bumpers Bodyshop

ATTICUS INSURANCE JOINS AS A PARTNER SUPPLER TO NBRA & VBRA We are delighted to announce that Atticus Insurance Brokers has become a partner supplier of the NBRA and VBRA, joining some of the leading suppliers to the Bodyshop and bodybuilding sector.

OVER 45 YEARS EXPERIENCE Our knowledge and comprehension of the insurance market enable us to acquire policies from an extensive range of providers. As specialised insurance brokers for Bodyshops, we take pride in our ability to genuinely understand the unique requirements of our clients.

WEHAVE SAVED OVER £60,000 IN PREMIUMS FOR THE BODYSHOP INDUSTRY IN 2023

COMMITMENT You will be working with a dedicated account manager who will have vast experience dealing with Bodyshop Insurance. We have experience of working with multi-site Bodyshops, single site operations, HGV body repairers, smart repairers, & vehicle body builders, and of course bodywork repairs.

POLICIES We have established partnerships with reputable insurance providers to offer you a comprehensive insurance policy at a highly competitive premium.

LUKE JONES MD Atticus Insurance

We are incredibly proud that Atticus Insurance have entered this partnership. Our insurance offering supports members with expert advice tailored to their industry from our experienced team

OUR COMMITMENT AND PARTNERSHIP WITH THE NBRA AND VBRA We are thrilled to collaborate with the NBRA, as we share a common goal of supporting the industry and its members, regardless of their size. The NBRA proves to be an ideal partner for Atticus Insurance, and we look forward to strengthening our relationship with them. We aim to increase our engagement with the members in the upcoming months. Michael Wicks, National Business Development Manager for the NBRA stated ‘We are delighted to announce that Atticus have stepped up into the ‘Partner’ space. Luke Jones has been delivering a first class personable service to NBRA & VBRA Commercial members for several years, saving members money but more importantly, ensuring they are adequately covered’ Along with our colleagues at Atticus Insurance, we are excited to assist more repairers in providing the advice and service their body shops require. We look forward to growing our network and working with more businesses during 2024.

Tom Rumboll, Chief Executive Officer of SYNETIQ and UK Managing Director: Shaping our workforce for the future We recognise that times are changing and as a business we need to futureproof ourselves to remain one step ahead. This means ensuring our sites, equipment and our workforce also move with the times. Skills gap is a hot topic within the industry with the main causes being the introduction of new technologies and of course, electric vehicles. Such changes have brought with them a whole host of new ways of working and skills that are needed. Results from a recent Department of Education’s Employee Skills Survey are concerning as they reveal an increasing skills gap within the UK in comparison to previous years (5.7%, up from 4.4% in 2017). The survey also showed an increase in the number of employers reporting that they had at least one employee who was not fully proficient in their role. Now is the time we should all be upskilling and investing in development opportunities to help identify training needs and prevent the skills gap from growing. This is what we’ve set out to achieve at SYNETIQ. Our colleagues are our most valuable asset, and we recognise the need to upskill them from within, not just for business needs, but for their own personal growth. We’ve put a big focus on developing our current workforce by analysing what skills they need for the future. We recently rolled out our Leadership and Development Programme where our monthly training modules are designed to give our colleagues the tools, skills and knowledge to do their jobs to the very best of their abilities. This then ensures we’re doing the very best for our clients and customers.

We are also the first UK vehicle recycler to complete an Institute of Motor Industryaccredited course in EV dismantling. Produced and written by Salvage Wire, the series of training sessions were our next step in preparing our workforce for the future of electric vehicles. Preparation is key and we acknowledge that we must also bring in and attract new talent to strengthen our workforce further. Apprenticeships form an integral part of our people strategy, which includes a strong focus on offering learning and development opportunities for the next generation as well as our existing colleagues. We were the first in our industry to introduce a Metal Recycling General Operative apprenticeship and we’ve found it to be a great solution for preventing any potential skills gap. Change doesn’t have to be difficult - it can be positive and exciting. Yes, it is different and will need time and investment, but the future opens the doors to new ways of working and gives you the means to work more efficiently. It also provides colleagues t

Contact The NBRA Get in Touch With Us 2-3 Allerton Road, Rugby, Warwickshire CV23 0PA T: 0207 291 9750 ex 3447 E: bodyshops@rmif.co.uk

Contact the team: Martyn Rowley Executive Director Tel: +44 (0) 7741 908448 Email: martyn.rowley@rmif.co.uk LinkedIn: www.linkedin.com/in/martyn-rowley-ab350824/

Thomas Hudd NBRA National Technical Manager Mob: 07487 604046 Email: Thomas.Hudd@rmif.co.uk LinkedIn: www.linkedin.com/in/thomas-hudd-bb5b5a67/

Michael Wicks National Business Development Manager mob: 07776 294746 (Direct to me) Email: Micahel.Wicks@rmif.co.uk LinkedIn: www.linkedin.com/in/michael-wicks-81760ab9/

Antony Barnes Area and Project Manager mobile: 07824 876215 Email: antony.barnes@rmif.co.uk LinkedIn: www.linkedin.com/in/antony-barnes-6115b583/

Gerry Braddock VBRA National Manager, Elite Standard Manager Mob: 07776-294744 Email: gerry.braddock@rmif.co.uk LinkedIn: www.linkedin.com/in/gerald-gerry-braddock-744443127/

Thank you to all our supplier members and partners