A Glimpse into Naylor’s Future

A Glimpse into Naylor’s Future

The senior leaders that are taking over at Naylor are young, well educated, highly committed, and most of them have worked their entire careers for this company. This means that our senior management is involved and has practical experience, which allows them to deal with leadership issues, acquisition opportunities, strategic planning formats, and other matters in a multi-faceted way.

In order to make long-term goals and decide the direction that the company should take, every two years we hold a strategic review process that spans two days. During this time, we collect valuable input from managers and supervisors from all over the company, and use this information to determine five to seven major objectives that could potentially create huge change for the company. In addition to the major goals, we also select smaller areas where we can implement modifications or expansions to our current business model and our daily operations.

To investigate the plausibility of major strategic opportunities, we developed a process that helps us to determine the effects that each objective would have on the company. We appoint a champion to each cause who collects data that gets reviewed continually by the strategic planning committee as issues evolve. If at any time we determine that the objective is unfeasible, we halt any further examinations. If we complete the analysis and decide it would be in the best interests of the company, we go forward and move into the implementation process.

Continuing with this discovery process will allow us to effectively perfect our operational techniques as we grow. Several major opportunities have been identified and since executed thanks to this process, such as centralizing our operations and keeping people in geographical proximity to where they operate, as well as moving to a webbased mobile communication platform. This system allows employees’ instant access to a customer’s equipment list and service records, gives our construction operators online access to our systems from remote locations, and has a GPS mapping feature that can locate our people.

If we continue with such progressive methods and procedures, there is no telling what great things Naylor will accomplish in the coming years. I have a realistic vision of Naylor as a company of over 400 people, providing services to a customer base that is twice as big as today’s, and with sales approaching $100 million. We will open up Naylor operations 51

in the United States and expand our trade and service offerings.

There are many fine, small businesses that could complement our existing business units that do not have a well-defined transition plan like the one we have in place. Consequently they will be sold and we will be a willing buyer.

I also see our affiliate company, Viridian, growing to about $20 million in annual sales, and reaching an employee base of 50 to 70 people. As new technologies are invented or come on to the commercial market, they will move into those burgeoning areas, and will be a major partner for us, adding their technological strengths to our customer base. I am happy to know that while we continue to grow as a company, we will maintain a culture that is consistent with our historical values. We were, are, and always will be a people-centric company. Our people—our customers, suppliers, and employees—are our number one asset. We will always try to optimize equipment and process solutions for our customers, and provide our employees with new and challenging opportunities. We will continue to encourage lifelong learning and constant skill acquisition, so that our people can rise to their career objectives and maximize their potential.

My personal values are very much the same as Naylor’s corporate ones, and I see those same principles in Lauren and Greg, which will ensure a continuation of our culture. This is something we have worked very hard to develop and foster, so I know that this will be preserved; Lauren and Greg will treat others the same way I have, and the culture that evolved during my career will remain intact as we go forward with the next generation of Hitchman’s and their management team.

I have been very fortunate to work with so many fantastic people, and for us to have nurtured and developed Naylor together from the small company it was into the growing and successful business it is today. I look forward to meeting the employees and prospective customers that Naylor will encounter in the future. And I would like to thank all of our employees and customers, past and present, for all of their hard work, dedication, and enduring efforts in supporting our company along its path. I am both excited and privileged to experience with you what the future has in store for us all.