Courts 50th Anniversary Feature

24-PAGE FEATURE NOVEMBER 1, 2015

Moving forward... growing together

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Moving Forward ... Growing Together

Strong legacy on which to build

TRISHA TANNIS, MANAGING DIRECTOR

(GP)

IT IS WITH SINCERE THANKS that I express our appreciation to you, our team members, our valued customers, our suppliers, and our friends for the support you have given in helping us to achieve this golden jubilee – 50 years.

It has been my pleasure to have led this company over the past five years, and particularly so considering the prevailing econonic climate in recent history, both locally and internationally. It has also been an honour to represent an institution that predates this country’s Independence, and which has grown with the community around it.

The transition of Courts (Barbados) Ltd. to Unicomer (Barbados) Ltd. has redounded to the benefit of our corporate stakeholders not the least of which are our team members, customers, suppliers, and shareholders. An enviable and vibrant Corporate Social Responsibility Programme has supported the development of Barbadian institutions and infrastructure. It has also contributed to the development of team members as the company strives to be an employer of choice.

The brand Courts has been synonymous with retail innovation over the past 50 years. The company quickly captured a dominant market share after incorporation with its heavy investment in marketing and communication that has brought the message of excitement, relevance, affordability and flexibility to each generation of retail patrons over the years.

The attractive communication of flexible hire purchase terms and conditions was followed by other retail innovations such as the introduction of first world merchandising standards, an online store and the expansion into the optical industry. The company has also transitioned into revolving credit with the launch of its store card and the offer of cash loans to its loyal customers.

Another accomplishment which has not been publicised is the recent launch of the Unicomer Corporate University, formerly the Unicomer Institute of Learning, which boasts of certified curriculum in various retail management constructs.

Unicomer (Barbados) has not been immune to the ravages of trading in a weakened economic space and has had to re-engineer its retail footprint over the past decade. The closure of the Oistins and Cave Shepherd locations were indicative of the measures necessary to restructure the company’s capital base and to more appropriately position its productivity and

Committed to enhancing Barbadians’ lives

Invested in Barbados’ future TODAY WE ARE COMMEMORATING half a century of a store that has served for generations in Barbados, becoming a landmark to this country. Courts Barbados, has conquered our hearts with the warmth of the people who work here, with their diligence and sustained effort.

Our strategic vision has led us far away from home, a strategy that has permitted us to grow in presence, in knowledge of other cultures and ways to do business, and to get to know the most important asset a country has: its people.

Courts in Barbados is a story in the making. In 50 years, it has helped the Barbadian community not only by providing them with home goods at incredible value, but also by becoming part of their families throughout the years.

As Courts celebrates its 50th anniversary in Barbados, the company reaffirms its commitment to contribute to the social and economic development of the country. We believe in the future of Barbados’ youth and are certain that investing in quality education for them is indispensable. This year, we are investing in and empowering 50 college/university

profitability leverages to take advantage of future economic capacity. We are confident that the company is very well poised to capitalise on future development prospects in Barbados, the Caribbean and Latin America.

Over the past 50 years, Barbadian taste in furniture, appliances and electronics has changed and exposure through foreign cultural penetration especially in modern-day media has fuelled an appetite for leading-edge technology. Unicomer is committed to maintaining the balance between “first-to-market” technology and innovation and the support of local manufacturing, particularly the furniture sector. We will continue to do so while remaining true to the philosophy of market relevance at all times and customer demand.

The dynamic nature of the retail sector will forever challenge its players to be innovative above all else.

We are compelled to creatively capture the imagination and aspirations of our customers and to offer a superior experience when satisfying these aspirations.

Fifty years later, the retail space in which the company trades knows no borders. When then Premier Errol Walton Barrow cut the ribbon to open our flagship Bridgetown store on November 21, 1965, the world of retail was limited to a ‘bricks-andmortar’ (B&M) existence. Trading across geographical borders on virtual stores with extensive distribution capabilities has given consumers unimaginable power of choice internationally, and has given rise to a new profile and generation of retailers in their own right.

The concept of “showrooming” where customers use physical locations to view products which they ultimately purchase from online competitors has presented untold challenges in the international retail industry and has revolutionised the relationship between the retailer and consumer. In Barbados and the Caribbean, the phenomenon of online trading is growing steadily as consumers demand seamless integration between B&M, online and social media.

With all the changes and developments over this half-century, the Courts brand remains a household name in its traditional segments and embraces the new generation of millennial consumers who will redefine the brand over the next 50 years.

Once again, we accept the challenge, and take this opportunity to thank our loyal customers who not only helped to build our brand but our country. Cheers!

MARIO SIMÁN, CHAIRMAN (GP) students with scholarships that will help finalise their studies where there is a need among those who don’t have the economic resources to do so.

Family is important to us, and we look to the future with Courts Barbados as part of the Unicomer Group family of more than 14 000 associates in 20 countries throughout Latin America and the Caribbean. As part of the Unicomer Group, we look forward to another 50 years of success. Congratulations, Courts Barbados. – Mario Simán, Chairman

IN 1965, Courts opened its first store in Barbados, as the nation was on the verge of achieving its Independence. Throughout the last 50 years, we have watched as the country developed, with urban expansion providing new opportunities for us to extend our presence in the market to serve better the growing needs of customers.

Just as we did in the beginning, we remain committed to providing access to products and services that enhance the lives of those who shop with us. In addition to our range of quality furniture, appliances and electronics, we have recently extended our offerings to include smart energy products, enhanced credit alternatives and optical services, keeping pace with the growing demands of our customers.

Our place in the Barbadian landscape could not have been achieved without the hard work and dedication of our many team members who served our customers over the years, and those who continue to do so now. Today, with five stores and over 300 employees, we lead the retail industry with innovation, creativity, and customer centricity.

MARIO A. GUERRERO, REGIONAL MANAGING DIRECTOR (GP) As we look to the future, you can all be reassured we will continue to seek opportunities to successfully serve our customers’ needs, earning with actions the patronage of the people of Barbados in the years ahead.

Congratulations, Courts Barbados on your 50th anniversary. – Mario A. Guerrero, Regional Managing Director

Moving Forward ... Growing Together

TRISHA TANNIS Managing Director TRISHA S. M. TANNIS joined Courts in 1999 as financial controller. She was appointed finance director and corporate secretary in 2002 and assumed the role of managing director in April 2010.

A seasoned finance professional, Trisha brings to the business 20 years of experience in financial management and corporate governance. She earned a Bachelor’s degree in accounting with honours at the University of the West Indies, is professionally qualified as a

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

resource development advocate and youngest, and also the first female Chartered Professional Accountant has been asked to serve on the managing director in the Unicomer of Canada (formerly Certified regional Validation and Oversight Caribbean and Latin America Group.

General Accountant of Canada), and team of the Unicomer Corporate Trisha believes in charting is a Fellow of the Institute of University, providing support to a path of profitability for the Chartered Accountants ensure alignment of professional Barbados business and securing of Barbados and an associate of the developmental programmes to the her commitment to delivering Institute of Chartered Secretaries needs of the regional business. consistently in her tenure. and Administrators of Canada.

Trisha is a devout Christian, is She enjoys staying ahead She has also served on the happily married to Patrick Tannis of the game on international Legislation and Public Sector and is extremely proud to be mum retailing constructs and market subcommittees of the Institute of to Michael Tannis and Abi Tannis. trends and ensuring that the Chartered Accountants of Barbados.

Her favourite pastimes are reading, Barbadian community has access She is a director on the boards beach going, and enhancing her to the best-in-class retailing of various privately held entities. fluency in Spanish. She credits God infrastructure possible.

Her appointment to the highest for anything noteworthy in her life.

She is also a strong human position in the Barbados operation is of historical significance ON THE COVER in that she is the Front Row, from left: Ainsley Deane (Outstanding Sales

PETER ELLIS, Commercial Director PETER ELLIS is the first commercial director for Unicomer (Barbados) Limited, leading both the purchasing and marketing portfolios of the business since April 2013. He is a highly trained and experienced professional with experience in sales, marketing and purchasing management in the retail sector.

Peter attended the Caribbean Union College in Trinidad, an offcampus of Andrews University (Michigan, United States), where he obtained a Bachelor’s degree in business administration. He later completed an MBA at Cave Hill School of Business, University of the West Indies. Utilising his extensive background, Peter brings a truly diverse sensibility to his work. He leads the marketing and purchasing function and develops new business initiatives while strategising and implementing the company’s business development plans.

Peter is passionate about serving others, personal development and enterprise success, so it is natural for him to pursue the goal of developing his team to increase their business knowledge and functional capacity. He acknowledges that there is never a dull moment on the job. The role requires a high level of responsiveness as every day presents new opportunities to become better, more efficient, and more effective.

He sees Courts expanding its legacy of leadership in retail operations on the island, birthing new profit centres and expanding current ones through the growth of revenue streams.

Peter also manages the Ellis family with his wife Karen, and is thankful for the support of his family, including his children: Kamilah, 21; Hasani, 13; and Sanojah 10.

Achievement recipient), Alea Batson (youngest long-standing customer), Alicia Chase (operations manager World Bedding, longest serving local manufacturer).

Back Row, from left: Donna-Marie McClean and Mayleen Sargeant (Outstanding Management Recognition awardees), Natalie Walton (long-standing customer) Oscar Moore (longest serving employee – 50 years of service) and Trisha Tannis (managing director). Pictures by The Morgan Media.

CHRISTOPHER LINTON, Director of Finance CHRISTOPHER LINTON is the newest member of the executive team, having joined the business in December 2014. As the head of finance, Christopher contributes to the development of strategic, operating plans and budgets, and the financial evaluation of business initiatives. He also influences business decision-making through the interpretation and analysis of financial information. Christopher directs financial control, probity and reporting.

He ensures that risk is managed and appropriate controls exist within financial systems. The timeliness and accuracy of reporting key business information is critical to all functions within the organisation and is a major role in the finance team. Christopher also directs the internal audit support and information technology teams.

He is a Chartered Accountant bringing over 17 years of experience to Unicomer. He possesses demonstrated skills in financial analysis, complex financial reporting, budgeting and business administration. He is a university graduate with a Bachelor’s in accounting and spent his formative years providing audit services at a major accounting firm.

Christopher believes there will always be a need and desire for furnishings, appliances and electrical products to satisfy basic needs and lifestyle choices. “The challenges and opportunities for the company will rest with our ability to keep pace and stay ahead of those needs and desires while mastering the channels that deliver these products to customers.”

info@hindstransport.com I www.hindstransport.com

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Moving Forward ... Growing Together

KYREL ROACH, Director of Human Resources KYREL ROACH brings decades of experience to the role of director of human resources and leverages her experience in seeing the company transition through many changes.

The first such change occurred shortly after she joined the organisation in 1998, where the then personnel department was restructured and expanded

to meet the growing needs of the organisation. At the time Kyrel assumed the role of human resources manager.

In 2007, she was promoted to the role of director of human resources and has used her experience and expertise to develop employee recruitment, training, performance management, career and

talent development. Kyrel is charged with keeping employee engagement at its peak and fostering positive attitudes amongst the team. This is achieved through strong employee relations, benefits, and rewards.

She is a University of the West Indies graduate and holds a degree in public sector management and has

STEVE ALLEYNE, Director of Sales WHEN IT COMES to Courts, Steve Alleyne is a veteran in the business, contributing over 28 years of service. He moved up the ranks from sales representative to store manager, service manager, director of logistics and technical service, and has assumed the role of director of sales since April 2013.

Steve completed studies in management at the University of the West Indies (UWI) and also holds certification in administrative corporate secretarial studies from UWI. He successfully completed management and business studies at the Harvard School of Business. Steve’s fondest memory is being awarded Manager of Operations in 2000 and Employee Of The Year in 2004, the latter earning him the coveted prize of a new Suzuki Ignis.

Steve sees a more competitive market ahead thus making the ride into the future one of opportunistic challenges. Steve wishes to extend congratulations to the leadership of Courts over the years and expresses thanks to the current team and leader who have been steadfast in their pursuit of excellence at all levels in these difficult times.

Personally, he is proud to have made many contributions and to have grown with the company. Steve is the father of Makayla and Ayden and is married to Sherry.

PATRICK ROACH, Director of Consumer Finance/Regional Credit Manager PATRICK ROACH joined Unicomer in 2008 as regional credit manager.

In addition to this responsibility, he ably supports the Barbados team as director of consumer finance.

Prior to joining Unicomer, Patrick served the financial services sector for over 25 years. In his current role, he leads the consumer finance team and manages the portfolio which includes hire purchase, cash loans and the store card products.

Patrick holds a Bachelor’s degree in management studies and has also participated in several professional training programmes.

One of his fondest memories as an employee of this prestigious organisation is the launch of the Courts store card and cash loans as he sees these important functions as the expansion of the retail service to providing additional financial services to its valued customers.

Patrick is very technologically savvy so it is not surprising that he envisions a business moving forward in this rapidly evolving world of technology. He believes increased technology with an emphasis on the mobile platform will be introduced for sales transactions, underwriting applications, payments and customer enquiries in the future.

Patrick is an avid automotive and motor sports enthusiast and enjoys photography.

COLIN R. CORBIN, Director, Logistics, Technical Services & Loss Prevention COLIN CORBIN has decades of experience in the fields of accounting and management. As director of logistics, technical services and loss prevention his responsibilities are vast and he seeks to provide strategic oversight and leadership with respect to the distribution system, after-sales service, and facilities and loss prevention systems of the company. Over the course of his career, Colin has been an associate member of the Chartered Institute of Marketing and a member of the Project Management Institute. He holds a Bachelor’s degree in accounting from the University of the West Indies and completed his MBA at Heriot Watt University in Britain.

Colin sees the that business is evolving as the market is becoming more demanding and complex. There is no doubt that such changes will have direct implications for the areas under his control especially in the area of technology.

He has had the privilege of travelling and gaining knowledge from his regional and international colleagues, including the study and examination of more sophisticated warehousing and logistics structures.

Colin is proud to be a part not only of a local team that is truly committed to serving its customers increasingly and in more ways in the future, but also to be a part of an international company which has the shared vision of excellence in all that it does. He is particularly thankful for the investment the company makes in its team members by assisting in both professional and personal growth and development. Colin enjoys swimming and is married to Cecelia; they have one child, Corey.

several certifications in the field of industrial relations and human resources management. She is a member of the Society of Human Resources Management and the Human Resource Management Association of Barbados. Kyrel sits on the council of the Barbados Employers’ Confederation and also on the Wages Council.

It is her aim to make Unicomer the preferred employer of choice. In an effort to engage employees, the company culture is not only prioritised, but also strategic.

Kyrel is married to Charles Roach for 34 years, and she is the proud mother of two daughters and grandmother of four.

She is an avid reader and

enjoys ballroom dancing, and firmly believes that with God all things are possible.

Regional Directors Courts Caribbean based in Barbados

RICHARD STANNARD, Regional Director, Purchasing

STEVE MARSHALL, Regional Director Retail Standards.

MALCOLM STEEL, Regional Director, Warranties.

Moving Forward ... Growing Together

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

OPTICAL TEAM – Bridgetown. (GP)

ONE CAN SELDOM mention finance and Courts without the names Glenroy Eastmond, Judith Layne, and Angela Wiltshire coming to mind.

These seasoned finance experts have contributed decades of service to the business and have seen many transitions in their roles especially with the evolution of technology through the implementation of sophisticated accounting programmes like Oracle.

Glenroy Eastmond first joined Courts in 1987 and has worked in the area of finance from the inception. Glenroy is a Chartered Professional Accountant (Canada) and manages the finance team, which he has led for over two decades.

Glenroy’s contribution to Courts is merited in his ability to accurately present financial data for analysis and to assist in decision-making. He is a very hard-working individual and is highly respected in the organisation and known for his calm temperament Judith Layne, assistant accountant (payable), has served the business for 39 years. She started in the role of office clerk and held the post of cashier at a time where NCR machines were used and manually keying of account numbers and customer cards was the norm.

Judith laughed as she reminisced

about what she referred to as the “dinosaur days”. Judith later held the post of head cashier, and after a period of study was promoted to the then accounts department.

Judith is responsible for paying local creditors, staff members, statutory deductions, weekly suppliers, and monthly creditors to name a few. She has seen many physical changes in the business and has gained a wealth of experience since walking through the doors on December 1, 1976. She credits God for His guidance and direction through the years.

Angela Wiltshire joined the company in January 1983 as office clerk. She is currently assistant accountant, (cash) and manages the fixed asset register and banking reconciliations. Angela recalled the days where there was one computer in the office area which was used for data entry, as many other tasks were done manually. Now she looks around to see hundreds of computers loaded with the latest software This senior team is directed by Christopher Linton and ably supported by assistant accountant Neisha Inniss, finance clerk (cash) Portia Bovell who joined the business in 1997, finance clerk (payables) Althea Prescod who joined the business in 1995.

COURTS EMERALD CITY TEAM. (GP)

FINANCE TEAM. (From left sitting), Angela Wiltshire, Portia Bovell, Althea Prescod and Glenroy Eastmond Standing, Christopher Linton and Judith Layne.

Missing is Neisha Inniss. (GP)

ADMINISTRATIVE SERVICES. (GP)

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Moving Forward ... Growing Together

And the Oscar goes to . . .

TO SOME it’s known as DC, to others it’s the warehouse, yet to many it’s simply Courts on Spring Garden. No matter the name, the task of receiving, storing and the distribution of goods to customers rests in the heart of this team.

Courts’ Distribution Centre boasts of hosting one of the most important human assets in the organisation, Oscar Moore. A stellar employee with an impeccable history of commitment, dedication and hard work, Oscar took time recently to pose for our cover photo, but reminded those present of his need to be released to return to his pending duties at the distribution centre. Such is the character of Oscar.

So you may wonder why Oscar is so special. He is the only employee in the organisation who has served Courts for the 50 years of its existence.Still maintaining his youthful looks and energy, Oscar is a supervisor at the DC, and is pleased to have demonstrated his commitment to the organisation in this manner.

We all salute you, Oscar, on your stellar performance.

DISTRIBUTION TEAM. (GP)

OSCAR MOORE on the job. (GP)

UNICOMER BARBADOS (COURTS) LTD has always been committed to providing viable and innovative solutions for consumers in today’s complex and ever-changing marketplace. In recent times, electricity costs in Barbados have risen to some of the highest rates in the world.

These high energy costs force consumers to use a significant percentage of their expenses in electricity consumption and reduce usage of electricity. To address this issue, the national consensus is that the residential sector should aim to conserve electricity and become more energy efficient.

The overall aim is for the residential sector to conserve electricity and so reduce energy consumption. This can partly be achieved through the use of energy smart products which afford consumers energy and income savings, and through access to energy-efficient and energy renewable products at affordable monthly prices with Courts Ready Finance. Consumer products such as lighting, refrigeration, water heaters, and air conditioners compose more than 60 per cent of a home’s energy consumption.

The key highlights of Smart Energy Solutions

by Courts include a list of initiatives and new solutions including the following.

• Photovoltaic (PV) system installation: Recently, Unicomer Barbados Ltd completed its installation of a 75 kWp PV system in its distribution center. The commitment to renewable energy will expand with the rollout into the Bridgetown store. Unicomer has become a member of the Barbados Renewable Energy Association (BREA) in order to commit itself to reducing its consumption of energy and carbon footprint.

• Launching of LED lighting: In partnering with Caribbean LED, Courts now offers the best and most reliable LED bulbs manufactured locally for the customer segment. Courts is one of the first retailers to offer complete retrofits for homes with hire purchase financing making it affordable and cost neutral for customers to

• Continued on Page 9.

Moving Forward ... Growing Together

COMMERCIAL DEPARTMENT TEAM.

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

(GP)

FROM LEFT Joyann Leacock, Willosea Whittaker and Marsene Walcott of Internal Control, with Audit Manager Allan Alleyne (GP)

Dynamic team strives to meet all expectations OFFICIALLY OPENED in April 2013, the Courts commercial team comprises a group of professionals focused on implementing the company’s marketing and purchasing strategy.

Based on the history, market competitiveness and customer demands and expectations, the team is challenged to deliver the kind of integrated and consistent business initiatives and marketing communications that underpin revenue growth and profit across

the business.

The team aggressively pursues strategic sourcing opportunities that represent consumer demands and leverages its

regional buying power to negotiate competitive pricing with international brands.

The team also embraces the input of Barbadian

manufacturers and works closely with its local partners to present new, fashionable styles that support comfort and meet space demands.

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THE COURTS BRIDGETOWN TEAM functions at the flagship store or main superstore on St George Street, Bridgetown.

The team is led by Anne Martelly, Samantha Harding and Brenda Taylor, all experienced in store management. Anne, the senior manager, has been in the business since November 1990 and has led the team since 2000.

With major changes in renovations, the Courts Bridgetown store now includes an Ashley Furniture gallery, an interactive media centre where customers can explore the latest in technology from the world’s top brands such as Samsung and Apple. These additions to the ground floor, including the television blue wall displaying a full range of smart televisions and LED technology, create an ambience of energy that stimulates any customer passing through the store.

Not to be left out is the Courts Optical store, where the latest in eyewear can be accessed at the most affordable prices on the island.

If you have not been into the Courts main store lately, the large appliance department on the first floor now includes a fully functioning KitchenAid kitchen which often sees the likes of Barbados celebrity chefs, including Peter Edey and Craig Greenidge, creating sumptuous meals using the latest appliances and utensils from KitchenAid. It is also the hub for Smart Energy Solutions, where customers can easily identify the most energy-efficient appliances aimed at reducing power consumption.

Over 90 per cent of the products displayed in the bedding department on the top floor are produced locally and met international standards in style and comfort.

With Christmas just around the corner, the team at Courts Bridgetown invites you to come in an enjoy the new experience and make the selections to satisfy your needs.

Focus on energy efficiency • From Page 7. neutral for customers to purchase and adopt the new product.

• Expansion of solar water heater units: Although there has been great market penetration in solar water heating, we believe that a large portion of our customer base still has not adopted the systems due to awareness and affordability..

• Expansion of energy-efficient appliance product range: Courts commitment to working with suppliers to bring the latest technology and best energy efficient refrigerators, air conditioners, washers, and dryers that provide more than 40 per cent energy savings from comparable older (six plus years) models. As a Smart Fund approved retailer Unicomer led the uptake in rebate incentives for Smart Energy approved products.

• Education: Courts is committed to continuously educating its team (to better inform consumers) and consumers on energy efficiency regarding savings and energy efficiency and conservation. Through the Unicomer University, the company has certified its team members in energy education and awareness to assist customers to make the best choice that will fit their needs in energy efficiency.

• Monitoring: Unicomer is also committed to assuring that the consumer marketplace can monitor and understand energy consumption. Through new suppliers and the partnership with BREA, Courts will provide innovative and easy-to-use energy monitoring devices giving consumers further awareness and control over their usage and consumption of energy.

• Labelling: Unicomer Barbados (Courts) Ltd will become one of the first retailers to comply with the energy labels provided by the Barbados National Standards Institute that will properly display energy consumption with localised information such as currency and energy cost consumption. In addition, Unicomer Barbados (Courts) Ltd will provide consumers with Smart Energy Solutions labels on all energy-efficient products that will display average cost savings as per ENERGY STAR guidelines giving consumers more information and thus control over their energy consumption decisions.

• Social responsibility: Unicomer is also committed to various endeavours in social responsibility by giving back to the local community and thus is looking at partnering to help sponsor and launch a programmes to promote energy efficiency and Conservation awareness in schools.

Moving Forward ... Growing Together

THE BRIDGETOWN TEAM

(GP)

Moving Forward ... Growing Together

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

COURTS CREDIT TEAM (GP)

Credit team a beacon in the region IT’S ONE of the largest teams in the company and is challenged to motivate and encourage excellent customer credit ratings and generally good payment habits; it’s the credit team.

The members of the Courts credit team are pleased to be recognised

across the regional group as the leading team in their area of expertise consistently delivering upon expectations and leading the Caribbean on regional benchmarks.

They are the recipients of several regional awards and it is for this effort and the commitment to our

loyal customers that Courts’ credit portfolio remains in good standing.

The team is supervised

by Sherry-Ann Alleyne, who oversees the collections arm, while Rhonica Hinds functions as senior sanctioner, authorising new customer credit approvals.

IT TEAM (GP)

KEVIN GITTENS, IT SUPPORT TECHNICIAN. (GP)

TRICIA GRIFFITH, Regional Project Analyst, IT. (GP)

Directing this leading local credit team is Patrick Roach, Courts’ director of consumer finance/regional credit manager.

COURTS STORE CARD. (GP)

2PC

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Moving Forward ... Growing Together

Moving Forward ... Growing Together

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

OUTSTANDING Management Recognition Award winner Mayleen Sargeant receiving her award from Commercial Director Peter Ellis. (GP)

SALES SUPPORT TEAM

TROY CLARKE receiving the Spirit Of Courts Award from Managing Director Trisha Tannis. (GP)

(GP)

DAWN SMITH receiving her Sales Recognition Award from Director of Sales Steve Alleyne.

(GP)

CREATING A POSITIVE customer experience at the point of sale and after purchase is one of the hallmarks of Courts.

With thousands of customers to serve annually, we have introduced new ways to make your shopping experience even better, such as interactive product browsing, the Courts store card and our same day delivery service.

DONNA-MARIE McCLEAN receiving her Outstanding Management Recognition Award from Peter Ellis. (GP)

SHAWN CUMBERBATCH accepting his Outstanding Management Recognition Award from Director, Logistics, Technical Services & Property/Loss Prevention Colin Corbin. (GP)

AINSLEY DEANE (right) receiving his Sales Recognition Award from Steve Alleyne. (GP)

TANIA MILLER receiving her Sales Recognition Award from Steve Alleyne. (GP)

sales support, and in making an outstanding contribution to results Unicomer Barbados Ltd was able to achieve for the year.

What is not seen by many is the depth of knowledge that we seek to gain from our customers as we strive to create and even better experience. It comes from extracting insight and data from all touch points and channels across the entire organisation.

The customer experience team is led

by Noura Aboud and includes customer service experts and call centre personnel.

Spirit Of Courts – Managing Director’s Excellence Award Stellar performance, dedication, vision, service and commitment beyond the call of duty are some of the major attributes that

CUSTOMER EXPERIENCE TEAM

TECH SOLUTIONS TEAM

(GP)

(GP)

FELICITY COULTHRUST (right) receiving her Sales Support Person Of The Year Award from Director of Human Resources Kyrel Roach. (GP)

TO ACKNOWLEDGE the efforts of outstanding employees across the company is one of the core objectives of Unicomer (Barbados) Limited.

We are thankful when our employees feel appreciated for their contributions and compliments.

Through recognition we also build a culture that attracts and retains the best talent.

In addition to the annual staff rewards programme, employees are recognised locally and regionally, and honoured for achieving milestones and enhancing their academic pursuit for excellence.

Within our organisation birthdays, anniversaries and new births are often celebrated in some form or fashion as just a few additional ways to not only show our support and care for each other, but to build team spirit and promote a positive company culture.

Below is a list of the awardees for 2015.

Sales Achievement Recognition Award The Sales Achievement Recognition Award (3) recognises employees for their outstanding performance in achieving creditable sales, and for hard work, dedication and exemplary results throughout the year. Recipients were: Tania Miller Dawn Smith Ainsley Deane

SHURLAND BROOMES receiving Customer Service Person Of The Year Award from Noura Aboud, Customer Experience Manager (GP)

Outstanding Management Recognition Award This award not only acknowledges employees’ outstanding accomplishments in management, but recognises their success and achievements in leadership throughout the year. Recipients were: Mayleen Sargeant – Speightstown Branch Donna-Marie McClean – Speightstown Branch Shawn Cumberbatch

Individual Awards Customer Service Person Of The Year The employee who above all others during the period under review demonstrates the highest level of commitment to stellar customer service to Unicomer Barbados Ltd and to its customers, and whose outstanding performance meets and exceeds all standards of excellent customer service earns him or herself the Customer Service Person Of The Year Award.

This year that employee was none other than Shurland Broomes Sales Support Person Of The Year Felicity Coulthrust received the winners’ plaque and other prizes presented to the Sales Support Person Of The Year in recognition of her exemplary work in providing

management looks for in employees.

And at Unicomer Barbados Ltd, staff displaying such attributes over the year in review are deemed to epitomise the Spirit Of Courts.

During 2014, Troy Clarke’s performance did just that and earned him the Managing Director’s Excellence Award in recognition of his outstanding accomplishment in exemplifying the Spirit of Courts.

Moving Forward ... Growing Together

Moving Forward ... Growing Together

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

OUTSTANDING Management Recognition Award winner Mayleen Sargeant receiving her award from Commercial Director Peter Ellis. (GP)

SALES SUPPORT TEAM

TROY CLARKE receiving the Spirit Of Courts Award from Managing Director Trisha Tannis. (GP)

(GP)

DAWN SMITH receiving her Sales Recognition Award from Director of Sales Steve Alleyne.

(GP)

CREATING A POSITIVE customer experience at the point of sale and after purchase is one of the hallmarks of Courts.

With thousands of customers to serve annually, we have introduced new ways to make your shopping experience even better, such as interactive product browsing, the Courts store card and our same day delivery service.

DONNA-MARIE McCLEAN receiving her Outstanding Management Recognition Award from Peter Ellis. (GP)

SHAWN CUMBERBATCH accepting his Outstanding Management Recognition Award from Director, Logistics, Technical Services & Property/Loss Prevention Colin Corbin. (GP)

AINSLEY DEANE (right) receiving his Sales Recognition Award from Steve Alleyne. (GP)

TANIA MILLER receiving her Sales Recognition Award from Steve Alleyne. (GP)

sales support, and in making an outstanding contribution to results Unicomer Barbados Ltd was able to achieve for the year.

What is not seen by many is the depth of knowledge that we seek to gain from our customers as we strive to create and even better experience. It comes from extracting insight and data from all touch points and channels across the entire organisation.

The customer experience team is led

by Noura Aboud and includes customer service experts and call centre personnel.

Spirit Of Courts – Managing Director’s Excellence Award Stellar performance, dedication, vision, service and commitment beyond the call of duty are some of the major attributes that

CUSTOMER EXPERIENCE TEAM

TECH SOLUTIONS TEAM

(GP)

(GP)

FELICITY COULTHRUST (right) receiving her Sales Support Person Of The Year Award from Director of Human Resources Kyrel Roach. (GP)

TO ACKNOWLEDGE the efforts of outstanding employees across the company is one of the core objectives of Unicomer (Barbados) Limited.

We are thankful when our employees feel appreciated for their contributions and compliments.

Through recognition we also build a culture that attracts and retains the best talent.

In addition to the annual staff rewards programme, employees are recognised locally and regionally, and honoured for achieving milestones and enhancing their academic pursuit for excellence.

Within our organisation birthdays, anniversaries and new births are often celebrated in some form or fashion as just a few additional ways to not only show our support and care for each other, but to build team spirit and promote a positive company culture.

Below is a list of the awardees for 2015.

Sales Achievement Recognition Award The Sales Achievement Recognition Award (3) recognises employees for their outstanding performance in achieving creditable sales, and for hard work, dedication and exemplary results throughout the year. Recipients were: Tania Miller Dawn Smith Ainsley Deane

SHURLAND BROOMES receiving Customer Service Person Of The Year Award from Noura Aboud, Customer Experience Manager (GP)

Outstanding Management Recognition Award This award not only acknowledges employees’ outstanding accomplishments in management, but recognises their success and achievements in leadership throughout the year. Recipients were: Mayleen Sargeant – Speightstown Branch Donna-Marie McClean – Speightstown Branch Shawn Cumberbatch

Individual Awards Customer Service Person Of The Year The employee who above all others during the period under review demonstrates the highest level of commitment to stellar customer service to Unicomer Barbados Ltd and to its customers, and whose outstanding performance meets and exceeds all standards of excellent customer service earns him or herself the Customer Service Person Of The Year Award.

This year that employee was none other than Shurland Broomes Sales Support Person Of The Year Felicity Coulthrust received the winners’ plaque and other prizes presented to the Sales Support Person Of The Year in recognition of her exemplary work in providing

management looks for in employees.

And at Unicomer Barbados Ltd, staff displaying such attributes over the year in review are deemed to epitomise the Spirit Of Courts.

During 2014, Troy Clarke’s performance did just that and earned him the Managing Director’s Excellence Award in recognition of his outstanding accomplishment in exemplifying the Spirit of Courts.

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Moving Forward ... Growing Together

The Unicomer University launched THE UNICOMER GROUP officially launched the Unicomer Corporate University with the objective of providing an enhancement to traditional internal training.

This approach is designed to align the training arm of the company with the organisation’s vision and strategy.

The opening of our corporate university has strengthened the focus on learning and challenged our team members to think about how learning can affect the organisation, improve their personal growth and enhance their interaction with each other as well as the customers we serve.

The Unicomer Corporate University comprises three academies, a retail academy, providing training for all store personnel; a leadership and management academy, delivering training in leadership and management competencies; and a functional academy, providing training in core functional competencies across all functions.

A number of programmes have already been developed. A major focus has been on the programmes listed under the retail academy.

These development opportunities are available to all countries in the group and are accessible to team members.

Living a legacy SOME SAY there’s no need to dwell on the past; what matters is the future.

When the history of an organisation does come up, it is usually in connection with some anniversary and in this case, it’s the 50th year of Courts’ trading in Barbados.

A sophisticated understanding of the past is one of the most powerful tools we can have for shaping the future of the organisation. It was on November 21, 1965, that the then Premier of Barbados, the late Errol Walton Barrow, cut the ribbon to signal the official opening of Courts in Barbados.

The brand already existed in the European market and in the neighbouring island of Jamaica some five years before. Courts through the years and Courts today demonstrate a commitment to creating quality products for its customers; Courts through the years and Courts today value its employees; Courts through the years and Courts today both believe in giving back to the community it serves.

In addition to the story of the founders, the memories of team members and those of our customers, one thing remains certain, that the Courts brand has a special and unique meaning to us all.

From the robust promotional campaigns, the unique communication strategies, the bright yellow buildings, the winner surprises and even the innovation to lead in its sector, Courts of yesteryear lives

THE LATE ERROL WALTON BARROW cutting the ribbon to signal the official opening of Courts in Barbados. (GP) on in Courts of today.

This history of Courts has instilled a sense of identity and purpose and suggests goals that will resonate.

Taking a look back has united and inspired both of us. To lead with a sense of history is not to be a slave to the past, but to acknowledge its power.

THE HUMAN RESOURCES TEAM.

(GP)

Moving Forward ... Growing Together

THE SPEIGHTSTOWN TEAM

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

COURTS DARE TO DREAM scholarship fund is presented to the Dean, Faculty of Social Sciences, University of the West Indies Cave Hill Campus, Dr Justin Robinson. Another $150 000 will be presented in November to assist with tuition fees for another 50 new scholarship winners. (GP)

DIRECTOR OF THE Child Care Board, Joan Crawford, presented with over $60 000 in appliances as part of the Courts Big Hearts Programme. (GP)

COURTS TEAM taking a break during a recent Courts home makeover. (GP)

COURTS TEAM sprucing up the home of the elderly in the community recently. (GP)

Moving Forward ... Growing Together

WINNERS OF grocery hampers in the 2014 Courts Wishing Well Promotion.

(GP)

Moving Forward ... Growing Together

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Courts Haggatt Hall Team

CHEF CREIG GREENIDGE creating a masterpiece in the Courts KitchenAid kitchen.

(GP)

What’s cooking?

COURTS HAS EXPANDED its large appliance range to include the KitchenAid brand. The KitchenAid kitchen is located at the

Courts Bridgetown store and hosts several of Barbados’ top chefs as part of our in-store shopping experience.

A MASTERFUL CREATION a la KitchenAid at Courts.

(GP)

In 1919, the iconic stand mixer was born.

And from that stemmed an entire kitchen of highperformance appliances – all created with the same attention to detail, quality craftsmanship, versatile technology, and timeless design.

As the only appliance brand that only makes things for the kitchen, KitchenAid continues to keep pushing the limits with its products so you can keep doing the same with everything you create.

So, here’s to you, come see our KitchenAid kitchen and the delicious world that surrounds us all.

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Moving Forward ... Growing Together

Optical options open COURTS OFFICIALLY launched its Optical store in Bridgetown (pictured right) in December, 2013.

Under the tag line of “Value You Can See”, this signified the launch by Courts of what was soon to be known as a leader in optical services and fashion eyewear products.

The store carries a wide selection of eye wear including glasses, shades and contact lenses from top brands including Nike, Ray Ban, Jones New York and others.

The second optical store was opened in Sheraton Mall in January 2014.

MANAGING DIRECTOR TRISHA TANNIS is joined by the then president of the Barbados Chamber of Commerce and Industry Lalu Vaswani at the ribbon-cutting ceremony. (GP)

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APOSTLE DR LUCILLE BAIRD was among the specially invited guests to view the new Optical store at the official launch. (GP)

MODELS showcasing the range of eyewear available at Courts Optical. (GP)

Get a new low-rate loan and you could win!

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AN EXTENSIVE RANGE, including the world's top brands available in-store. (GP)

@ScotiabankBB

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†All new customers applying for a Scotia Plan Loan during the campaign period (October 15, 2015 to January 15, 2016) qualify to participate in the draw to win (grand prize or one of the consolation prizes). All existing customers who refinance their existing Scotia Plan Loan during the campaign period (October 15, 2015 to January 15, 2016) will also qualify to participate in the draw to win the (grand prize or one of the consolation prizes) Further conditions apply. Subject to credit approval. Visit tt.scotiabank.com/holidayloan for full details. ®Registered trademark of The Bank of Nova Scotia.

Moving Forward ... Growing Together

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Courts Sheraton COURTS SHERATON is the hub of late-night shopping and like the Sky Mall store serves customers from 9 a.m. to 9 p.m. and up to 10 p.m. during the holiday season.

Courts is one of the longest operating stores at Sheraton Mall and was opened

COURTS SHERATON TEAM.

(GP)

COURTS Bringing Value Home

Productive Business Solutions (PBS) extends congratulations to Courts on achieving 50 years of valued service to the Barbados community.

We wish you con nued success throughout the coming years.

when the mall first opened to the public.

The Sheraton store has seen many changes and expansions. The Courts Sheraton store is managed by Andria Richards, David Holder, Fernelle Phillips and Mareta Crichlow.

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Moving Forward ... Growing Together

Servitech’s service second to none SERVITECH is an authorised service centre for the world’s leading brands with over 235 internationally trained technicians throughout the Caribbean.

We carry out up to 250 000 completed repairs every year using only genuine supplier spare parts.

We make constant use of manufacturer training to ensure that our technicians are fully up to speed with the latest specifications.

We therefore guarantee that the service you receive will be second to none.

SERVITECH TEAM

Courts hall of fame IN EVERY ORGANISATION there are always unsung heroes and so it is a great honour to take some time out to reflect on the outstanding contributions of a few people who have given selflessly of their time and expertise and are very much a part of this historic journey to our 50th year.

Steve Marshall is the longest serving managing director of Courts, serving the organisation from 1982 to 2002 when he retired. Those who know Mr Marshall well would remember his passion for success and his constant interaction with the customers he served.

Today, we wish to salute Mr Steve Marshall for his sterling contribution in leading Courts and for passing the baton to his successors.

Maureen Greene and Sylvian Hall served Courts for over 30 years before retirement. Both women have mentored many of our current team members and have made many sacrifices to ensure that customers were satisfied and that office management was at its peak, Maureen and Sylvian, we salute you, and thank you for your contribution over the years.

Last but by no means least, Oscar Moore, faithful to the 50th. Oscar treasures Courts and credits the company for giving him the opportunity to serve for his entire working career thus far.

It is the commitment and dedication of these individuals, as well as countless others, that have paved the way for the Courts we know today, and it is our honour to publicly thank them for their contributions.

STEVE MARSHALL

SYLVIAN HALL

(GP)

(GP)

MAUREEN GREENE

OSCAR MOORE

(GP)

(GP)

(GP)

Why choose Servitech We have a network of dedicated and manufacturer trained technicians.

• If we can’t fix a problem over

the telephone, we’ll get a technician to you within two working days.

• You can choose a morning or evening appointment.

• We'll come to your home for all repairs to major appliances.

• You can leave smaller portable products at our service centres or any Courts branch for a workshop repair.

• Our rates are very competitive • Only supplier brand spare parts are used.

• All repairs carry a three-month guarantee.

Servitech repairs items that are out of warranty and it doesn’t matter from where they were purchased – we service them all – computers, TVs, audio, washing machines, air conditioning units, fridges, freezers, and stoves.

Moving Forward ... Growing Together

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

SUNDAY SUN SPECIAL. NOVEMBER 1, 2015

Moving Forward ... Growing Together

Spotlight – Cash Manager Dolores Nurse DOLORES NURSE has served Courts for 39 years starting as an office clerk and now holds the title of cash manager. As cash manager, she is responsible for all cashiers in collaboration with each store’s management team.

Dolores, affectionately known in the past and to some newer colleagues as mama Dolores or mom, has been an inspiration to many junior team members offering guidance and encouragement in their roles throughout the years.

Keeping ahead of the changes in technology over the years was enjoyable for Dolores as she fully supports change and development. She has moved from a system of paper management and filing to more complex software applications, including those developed specifically for the company’s financial management and customer transaction systems.

Dolores expresses sincere thanks to the team she works with, especially Ruth Drakes and Alexandria Andrew-Greenidge for their support and commitment.

THE PRODUCTION TEAM

Photography Staging, Editorial Content and Page layout – Paula Phillips, Project Consultant Photography – The Morgan Media Design –- Lyle Jones and Julia S. Haynes Advertising Executive – Kelly Johnally

CASH TEAM

(GP)

SHAWN CUMBERBATCH PROPERTIES AND LOSS PREVENTION MANAGER (GP)

BARGAIN CENTRE TEAM

CUSTOMS TEAM

Courts we’re here for you A faithful people you have been, we’ve built this dream with you A better place to find a home, a place to call your own And through the years, the good times and the glad Never could we make it here without you, now we stand Courts we’re here for you, course you know it’s true Community, industrious, passionate to do Courts we’re here for you, of course you know it’s true Bringing value home each time, is what we strive to do It’s 50 years we’ve reached this time we’ve done our very best We look ahead with cheerful hearts our vision is our test So join with us, we’re one big family We care for you, appreciate each moment thankfully

Pre-press Producer – Arlene Floro Executive Producer – Trisha Tannis Producer – Peter Ellis – A production of Courts Commercial Department

ON ALL TCL TELEVISIONS

Printed and Published by THE NATION PUBLISHING CO. LTD, Nation House, Fontabelle, St Michael, Barbados. Telephone (246) 430-5400