2 Year Installation Warranty
When you choose National Tiles to install your Flooring Product (whether Hybrid, Laminate, Vinyl or Engineered Timber) we are committed to ensuring that all works and services undertaken by our company are of a high quality and suitable for the purpose for which they are intended.
This two-year warranty supersedes all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. It is subject to additional rights and remedies available to consumers under Commonwealth, Territory, and State legislation.
This warranty therefore is given in addition to any statutory warranty or consumer rights given in a State or Territory of Australia.
No employee, salesperson, or representative of National Tiles has any authority to change or modify this warranty in any way.
Warranty
National Tiles will warrant that:
• Our workmanship in installing the Flooring Product at your premises, is in accordance with the relevant Installation Guide available on our website (nationaltiles.com.au) at the time of installation;
• All works & services undertaken are in accordance with the scope of works outlined in your National Tiles Installation Quote; and
• The warranty period is for two years from the date of practical completion as recorded by National Tiles.
Warranty Terms
This warranty covers defects in workmanship and materials related to the flooring installation. Flooring Products themselves are covered by separate warranties, with detail available on our website. It is the responsibility of the customer to make an informed choice, taking such warranties into consideration.
This warranty is given exclusively to the original buyer and is non-transferable.
If a claim is accepted, repair or replacement will be at National Tiles’ sole discretion and carried out by our installers.
All claims under this warranty must be made in writing specifying the address of the property, the date of installation, the contact details of the claimant, a full description of the fault and emailed to install@nationaltiles. com.au and be accompanied by proof of purchase. No claims made by telephone will be regarded as valid.
Please always visit nationaltiles.com.au/flooringresources for the most up-to-date version of our installation instructions, warranty, product catalogue, and care and maintenance guide as it may have been revised and updated.
This warranty shall not apply unless:
• National Tiles has received payment in full for the products and services for which the warranty claim is made; and
• The relevant National Tiles Product Care & Maintenance Guide, available on our website, has been followed.
Warranty Exclusions
National Tiles shall not be liable under this warranty for personal injury, loss, claims, property damage, or any other costs, whether consequential or otherwise, howsoever caused or arising and whether direct or indirect.
Damages or installation issues caused by, but not limited to, the following are excluded:
• Movement of subfloor foundations
• Restriction of required expansion and contraction of the floor
• Moisture from steam mopping, spills, leaking pipes, wet mopping, rising subfloor moisture, etc.
• Failure to maintain adequate ventilation resulting in excessive humidity or dryness
• Exposure to extreme indoor conditions such as radiant heat
• Discolouration resulting from exposure to ultraviolet (UV) radiation in sunlight
• Discolouration resulting from the use of abrasive cleaning tools and chemicals
• Improper maintenance and accidents such as indentation and scratches made by furniture, tools, toys, and pets etc
• Alterations or repairs performed by someone other than an agent of National Tiles or use of other materials not provided by National Tiles
• Post installation treatment of flooring with fungicides or stain treatments
• Installations and/or installation methods performed at your request against our advice
• Minor gapping due to the floor’s normal expansion and contraction
• Natural variations such as grain, colour, shade, tone, and knots. Natural wood characteristics are to be expected
• Natural disasters
Please always visit nationaltiles.com.au/flooringresources for the most up-to-date version of our installation instructions, warranty, product catalogue, and care and maintenance guide as it may have been revised and updated.