NoVacancy 2021 Event Magazine

1-2 June 2021 ICC Sydney Exhibition Centre

2021 Event Magazine

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WELCOME TO CONTENTS

We’re here, we made it, and what a journey it’s been.

The past fifteen months have truly redefined most of our businesses, the lives of our customers, and the travel ecosystem we all survive off. But we’re still standing.

The future remains in-part uncertain as we do our best to strategically plan and rebuild our businesses and teams all while aiming for continuity in the guest experience. Industry data suggests that in Australia, we’re seeing a stronger and more rapid accommodation industry recovery than many parts of the world and I hope you’re seeing this in your properties.

Welcome............................................ 3 Sponsors........................................... 5 Event Highlights................................ 6 Exhibition Information....................... 6 Agenda.............................................. 8 Hotel Leaders Summit..................... 14

NoVacancy has always been about bringing the entire industry together annually, but this year I challenge you to broaden your thinking of the term ‘industry’. The occupancy rate drop you’ve likely experienced in your business has had an often overlooked impact to your supply chain and with significantly less guests, suppliers across almost every category have seen their once reliable hospitality channel business all but disappear.

Hotel Technology Summit............... 18

I encourage you to connect with these 300+ suppliers on the exhibition floor.

Your pains have been their pains and together we will rebuild as an ecosystem of businesses who need each other to survive and win.

Energy Efficiency & Sustainability Summit..................... 32

We’ve worked long and hard and listened to your current challenges to create a program of education that can help you to operate more efficiently and be more profitable. This year, we’ve introduced an entire day dedicated to hotel technology, and another to sustainability and energy efficiency. Peruse the agenda and map out your days - there’s insight and actionable takeaways packed into every session.

It’s also exciting to introduce the Hospitality Design Fair alongside NoVacancy this year. This is where you’ll find the latest interior solutions and furniture to freshen and modernise your property. Check out the fit-for-purpose products and network with qualified design professionals across the event.

Revenue & Distribution Summit....... 20 Hotel Marketing Summit................. 24 Small Hotelier Summit.................... 28

Design Talks.................................... 36 Seminar Details............................... 42 Exhibitors......................................... 59 Exhibitor List.................................. 161 Floorplan....................................... 163

I thank you again for taking the time to visit NoVacancy and hope that in turn the energy and effort of exhibitors, sponsors and speakers has made your attendance worthwhile.

TAG US @novacancyexpo #novacancyexpo

Brad Langton Co-Founder - NoVacancy CEO, National Media

novacancy.com.au

MEET THE TEAM

Jason Gazal ORGANISED BY

Shannon Terry

Vivienne Beech

Madeleine Rigelsford

National Media Pty Ltd Level 1/146 Bundall Rd, Bundall Qld 4217 PO Box 8123, Gold Coast MC Qld 9726 nationalmedia.com.au

Ashley Deaton

Matt Appleby

Ash North

Disclaimer: This publication is correct at time of print. The Publishers take no responsibility for incorrect information provided, either by exhibitors, speakers or their representatives. Floorplan, exhibitor list and seminar timetable correct at the time of print. Opinions expressed are those of the Authors and may not necessarily be those of the Publishers or Show Organiser. Photos used in this publication are owned by National Media and are for general purposes only.

Published by Tomorrowstory.com

novacancy.com.au

3

Designing beautiful hospitality interiors for over 35 years

chada.com.au

SPONSORS With thanks Sponsors

Industry & Media Partners

novacancy.com.au

5

EVENT HIGHLIGHTS

THE EXHIBITION With 300+ cutting-edge suppliers showcasing innovations for every operating part of your accommodation business, NoVacancy brings all the leading industry suppliers together in one room. The creators and teams behind the solutions on the exhibition floor are experts in their domain - leverage their knowledge and explore their solutions. Check out the full list of exhibitors and their location at the back of this magazine.

THE AGENDA With 7 education summits curated for specific industry functions, you’re guaranteed to increase your expertise with sessions full of practical, tactical advice and growth strategies for you, your team and your business. Overview Agenda on page 8 and detailed session descriptions from page 42.

THE GIN LOUNGE BY CHADA Take the time to visit this inspiring pop-up right in the heart of the Hospitality Design Fair exhibition floor. Dedicating their time and applying their creativity, CHADA have taken inspiration and furthermore integrated the stunning Earp Distillery gin brand into this feature. Working with a curated selection of leading suppliers, this is a feature worth checking out!

THE WELLNESS HUB The Wellness Hub, sponsored by Wellness Solutions, is a must-do experience. Immerse yourself in the latest Tech Enhanced Wellness pods, specifically designed to help you relax, refresh and recharge including the O2 Breathing and Meditation Chair, Infrared Sauna with Meditation, and Recovery Massage Chair.

Plus, visit the Wellness Solutions immersive space to take part in stretch, yoga, meditation, or one of hundreds of movement and mindful classes they have on offer. You can find the Wellness Hub directly across from the Central Lounge.

LIVE ART INSTALLATION See real people, paint real art, in real-time.

Unreal! Don’t miss a local artist from Book An Artist bringing a masterpiece to life on the trade floor during the duration of the show.

Watch as the artwork appears before your very eyes at Stand E48!

EXHIBITION INFORMATION ORGANISERS OFFICE Located above the exhibit hall on level 5 of the Exhibition Centre.

LOST AND FOUND Please enquire at the ICC Sydney Exhibition Centre Customer Service Desk located on level 2 next to hall 4.

FIRST AID In the event of any accident or emergency, please report this to an Organiser at the Organisers’ Office or Security at the entry of the show.

ATMs ATMs are located at the southern end of level 2 at the ICC Sydney Exhibition Centre.

TOILETS Please see the show map at the back of this magazine for locations of toilets.

Directional signage also exists on the high walls of the venue inside the halls.

CLOAKROOM The venue cloakroom is located at the Customer Service Desk located on level 2 next to hall 4.

NO SMOKING The venue has a full no smoking policy, including all catering areas. Please go outside of the building to the designated smoking areas should you wish to smoke.

NO CANVASSING Canvassing by visitors is strictly prohibited. Promotional materials may not be distributed, except by exhibitors from their own stand. Visitors causing disruption should be reported to the Show Organiser at the Organisers’ Office located on Level 5 of the Exhibition Centre.

PRIVACY Your details have been recorded as part of the visitor registration process. This enables the Organiser to issue a name badge, record statistics on the event and send you information on future shows. If you have any concerns, please contact National Media on +61 7 5510 5100.

CONNECTIONS LOUNGES Connect with colleagues, hold meetings with suppliers or simply take time out from the busy exhibit floor at The Connections Lounges.

If you’ve used our Prescheduled Meetings platform to book in meetings in advance of the show, you’ll be visiting one of the Connections Lounges if you’re not meeting at an exhibitor’s stand.

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

NoVacancy is a COVID safe event.

We’ve worked closely with ICC Sydney and NSW Health to ensure the safety of all attendees, exhibitors and staff at the event.

Seamless experience

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1300 METRA AUS

AGENDA Tuesday Hotel Marketing Summit Seminar Room A

BOOK DIRECT STRATEGY & THE IMPORTANCE OF FIRST PARTY DATA

THE TIME IS NOW: SUSTAINABILITY AS A TRUE REVENUE GENERATOR

Jana Doebbert, Manager, Digital Media Team, Amadeus

Brad Cox, Director Communications, Green Globe Certification

HOTEL MARKETER DEEP DIVE: DISSECTING COVID AND FUTURE STRATEGIES

11:30AM

Hotel Leaders Summit Seminar Room C

Hospitality Design Talks Design Talks Stage

BADGE COLLECTION & EXPO FLOOR OPENS

10:00AM

10:30AM

Energy Efficiency & Sustainability Summit Seminar Room B

Renae Trimble, Chief Commercial Officer – Pacific, Accor; Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney; Jackie Douglas, President, HSMAI APAC

BECOMING A MORE SUSTAINABLE HOTEL BEFORE IT’S TOO LATE Peter Weingartner, Principal, Swisstrade; Tim Ower, Director, EcoLinen; Jeff Olling, Global Chief of Stakeholder Relations, iugis; Giovanna Lever, Managing Director, Sparrowly Group; Vass Tzavaras, Director of Engineering Australia, Frasers Hospitality Australia

GLOBAL TRAVELLER INSIGHT: UNDERSTANDING THE ‘NEW’ NEEDS AND WANTS Drew Bowering, Senior Director Market Management APAC, Expedia Group

RETURNING TO PROFITABILITY: INITIATIVES, INSIGHTS & OPINIONS POST-COVID Dr Jerry Schwartz, CEO, Schwartz Family Co; Shaun D’Cruz, Executive General Manager, Crown Hotels Melbourne; Wayne Taranto, Director of Operations Australia, Ovolo Hotels; Dean Minett, Managing Director, Minett Prime Square

SUSTAINABILITY PULSE CHECK: INITIATIVES AND PROGRAMS DRIVING SOCIALLY AND ENVIRONMENTALLY CONSCIOUS HOTEL DESIGN Tina Fox, Senior Associate of Interior Design, Scott Carver

HOTEL & HOSPITALITY DESIGN: THE POST-COVID PLAYBOOK Rachel Luchetti, Director, Luchetti Krelle; Rick Whalley, Partner/Director, CHADA; Camille Corlette, Global Creative Director, Corlette; Nick Travers, Director, Techne Architecture + Interior Design

THE VIEW FROM THE TOP: UNPACKING THE NEXT 5 YEARS VALUATION UPLIFT: INVESTOR VIEW ON SUSTAINABILITY

12:30PM

Riccardo Rizzi, Head of Energy and Sustainability Services Australia, JLL

Heidi Kunkel, Australasia Vice President - Operations, Hilton; Antony Ritch, Chief Executive Officer, TFE Hotels; Damian Quayle, Chief Operations Officer - Sydney, The Star Entertainment Group; Craig Hooley, Chief Operating Officer, Minor Hotels Australia and New Zealand; Dean Long, CEO, Accommodation Association

AUSTRALIA’S DESIGN INDUSTRY: WHAT DOES THE FUTURE HOLD?

HOW TO WIN AT SOCIAL!

1:00PM

Rosie Morley, Principal, Fender Katsalidis; Alex Hopkins, Design Director - Interior Architecture, Studio Tate; Ingrid Farago, Associate, Hassell

Amaury Tréguer, Executive Director of Social, Red Havas

ENERGY-MANAGEMENT SAVINGS: TIPS, TECH AND INNOVATION FOR HOTELS

1:30PM

2:00PM

Daniel Wright, Executive General Manager Energy, iugis; Peter Garrett, Managing Director, mySmart; Brendon Granger, Chief Experience Officer, Technology 4 Hotels; Anura Yapa, President Aust. Inst. of Hotel Engineering NSW Chapter & Director of Engineering, Shangri-La Sydney

Sarah Derry, Senior Vice President Talent & Culture - Pacific, Accor; Michelle Bevan, Chief People Officer, TFE Hotels; Kim Lee, Chief People and Performance Officer, The Star Entertainment Group

ASSESSING IF YOUR SUPPLIERS ARE WALKING THE SUSTAINABILITY TALK

BENCHMARKING POST-PANDEMIC: HOW YOU LEVERAGE TO OUTPERFORM

SEARCHING FOR A UNIQUE STORY TO BREATHE LIFE INTO A BOUTIQUE BRAND

Matthew Burke, Regional Manager Pacific, STR

Juliet Ashworth, Creative Director/Owner, CHADA

BLUEPRINT: HOW TO WIN THE CUSTOMER EXPERIENCE JOURNEY Felisha Mina, Digital Consultant, MI Academy

2:30PM

3:00PM

THE GREAT DIVIDE: APPROACHING THE TALENT POOL REBUILD IN HOTELS

Marta Fernandes, Head of Strategic Projects and Sustainability, Nespresso

PUBLICITY HACKS EXPENSIVE PR AGENCIES DON’T WANT YOU TO KNOW! Celia Harding, Director, PR Shed

LEADERSHIP PANEL: HOW HAVE YOU COPED WITH THE PANDEMIC? SUSTAINABILITY PROGRAMS: HOTEL SIDE INSIGHTS

3:30PM

4:00PM

4:30PM

8

Dave Baswal, Managing Director ANZ, Ovolo Hotels; Graham Perry, Managing Director Australasia, BWH Hotel Group; Geoff York, Chief Executive Officer, Crystalbrook Collection; Michael Johnson, CEO – NSW & National, Tourism Accommodation Australia

DOUBLE YOUR DIRECT REVENUE: DIAGNOSE TRAFFIC DROP-OFFS ON YOUR WEBSITE Cooper Jitts, Founder and Director, Talk Agency

NETWORKING & EXPO FLOOR OPEN UNTIL 5PM

NoVacancy | Hotel + Accommodation Industry Expo | 2021

NURTURING CREATIVITY AND INNOVATION IN OUR PRACTICES Mathew Dalby, Creative Leader

AGENDA Wednesday Revenue & Distribution Summit Seminar Room A

BUDGETING IN A POST-COVID ENVIRONMENT: HOW FORWARDLOOKING DATA CAN BE HARNESSED TO ACCURATELY FORECAST FOR 2022 Amit Peshawaria, Head of Asia Pacific & Oceania, OTA Insight

SMALL OPERATOR MASTERCLASS: YOUR HOTEL IS A BUSINESS, NOT A LIFESTYLE CHOICE! Bruce Ryman, Owner, Highfields Motel; Leanne Stocks, Director of Sales and Marketing, BWH Hotel Group; Tamie Matthews, CEO + Founder, RevenYou; Jackie Douglas, President, HSMAI APAC

THE INFLUENCE OF TRUST AND CONTROL ON PRICE PERCEPTION

11:30AM

Hotel Technology Summit Seminar Room C

Hospitality Design Talks Design Talks Stage

BADGE COLLECTION & EXPO FLOOR OPENS

10:00AM

10:30AM

Small Hotelier Summit Seminar Room B

Anthony Stanley, Director of Performance and Revenue Management, Choice Hotels Asia-Pac; Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney; Corinne East, Executive Manager, Easts Holiday Parks; Jason Carley, Partner, Simon-Kucher & Partners; Melissa Kalan, Chief Executive Officer, Australian Revenue Management Association (ARMA)

THE DEVIL'S IN THE DATA: A SMALLER OPERATOR APPROACH TO LEVERAGING THE NUMBERS Paul Hammond, Business Development Manager, Pacific, STR; Tom Chappel, Business Development Manager, Pacific, STR

UNLEASHING THE POWER OF YOUR PMS: LOOKING OUTSIDE THE BOX Howard Phung, GM Digital, Data & Tech - Hotel & Resorts, Event Hospitality & Entertainment Limited; Rudy Kalele, Director of Revenue, Distribution and Central Reservations, Iconic Hotels by Geocon; Damien Murphy CHTP, Co-Founder, hconnect; Mike During, Director, GuestTraction; Adam Britton, Sales Director, Mews

CONTACTLESS TECHNOLOGY THE HYPE V THE REALITY Paul Briggs, Sustainability & Projects Co-ordinator, Schwartz Family Company; Michael Benikos, Managing Director, ASSA ABLOY Global Solutions Australia; Ted Horner, Managing Director, E Horner & Associates; Brendon Granger, Chief Experience Officer, Technology 4 Hotels

SURPRISE AND DELIGHT: DELIVER EXPERIENCES OR PERISH! Michael McCann, Founder/Principal, Dreamtime Australia Design

THE FUTURE OF HOTEL DESIGN: HUMAN-CENTRED Jeff Copolov, Director, Bates Smart; Juliet Ashworth, Creative Director/Owner, CHADA; Donn Salisbury, Director, Electrolight

AGILITY: WHY IT'S NON-NEGOTIABLE IN 2021

12:30PM

Mark Tierney, Chief Revenue & Distribution Officer, Quest Apartment Hotels; Marit Connell, Director of Revenue - ACT & NSW, TFE Hotels; Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited; Marika Sanigorska, Enterprise Director, APAC, SiteMinder

"I STAYED AT A PERFECTLY ADEQUATE HOTEL." - SAID NO ONE EVER Tamie Matthews, CEO + Founder, RevenYou

HOW TECH-ENHANCED WELLNESS IS CHANGING THE GUEST EXPERIENCE Tony de Leede, Wellness Entrepreneur, Wellness Solutions

CUSTOM DESIGNING FABRICS, WALLCOVERING AND CARPETS FOR PROJECTS

1:00PM

Rebecca Boland, Associate, CHADA

1:30PM

GOOD, BAD, & UGLY: WHAT I LEARNT ABOUT REVENUE MANAGEMENT DURING COVID Matt Dybing, Co-Founder & Director, Nuvho The Hotel Collective

DISTRIBUTION REDEFINED: THE FUTURE RELATIONSHIP WITH 3RD PARTY CHANNELS

2:30PM

Kanwarpreet Kanwar, Director of Revenue, Sales & Distribution, Ovolo Hotels; Oskar Will, Business Development Manager, OTA Insight; Mike Evans, Director of Sales ANZ, Amadeus; Murtaza Rangwala, Owner & Principal Consultant, RevUplift

THE SHIFT OF THE CUSTOMER JOURNEY AND DISTRIBUTION LANDSCAPE

3:30PM

4:00PM

Duncan Waterman, Country Manager, Australia & New Zealand, D-Edge Hospitality Solutions; AJ Shantiratnam, Principal Client Partner, Tripadvisor; Jeff Baars, Chief Marketing and Digital Officer, Quest Apartment Hotels; Tom Christiansen, Group Revenue & Reservations Manager, Majestic Hotels

TECHNOLOGY + OUTSOURCING = OPERATING EFFICIENCY & IMPROVED PERFORMANCE DIRECT BOOKINGS PLAYBOOK: KNOW HOW TO WIN THE CUSTOMER Bart Sobies, Founder, iBooked.Online

Grant Alchin, Head - Australia Asset Management, CapitaLand Australia; Marcus Anketell, Head of Hotels, Hospitality and Leisure, Mulpha; Michael Johnson, CEO, Tourism Accommodation Australia; Justin Jones, General Manager Business Development, ahs hospitality; Erkan Tatlidil, CEO, RoomOperations

9 WAYS TO STOP HOTEL BOOKING LEAKAGE FOR SMALLER OPERATORS

BIG TECHNOLOGY IMPACT WITHOUT A CHAIN HOTEL BUDGET!

Michael Harper, Director, Hotel Strategy Co

Damien Murphy CHTP, Co-Founder, hconnect

BEST BANG FOR BUCK: MARKETING SPEND STRATEGIES FOR SMALL OPERATORS Darryl Hukins, Founding Director, Hotel Digital Marketing

HOW SMART ROOMS CAN TRANSFORM YOUR BRAND AND GUEST EXPERIENCE Brendon Granger, Chief Experience Officer, Technology 4 Hotels; Richie Cheng, Hospitality Channel Manager, Westan Australia; Heinrich Saayman, Director, HoneyBadger Technologies; Michael Galea, Managing Director, Delion; David McDonald, Regional General Manager Sydney CBD, TFE Hotels

SUSTAINABLE DESIGN MATTERS Ian Lomas, Principal, Woods Bagot; Patricia Bondin, Senior Associate, Creative Lead, Architectus; David Baggs, CEO & Program Director, Global GreenTag International

NEW LUXURY: THE EMERGENCE OF THE CONSCIOUS CONSUMER Hanna Richardson, Interior Architect, ZWEI Interiors Architecture; Katherine Kemp, Architect, ZWEI Interiors Architecture; Francis Loughran, Founder, Future Food

NETWORKING & EXPO FLOOR OPEN UNTIL 5PM

novacancy.com.au

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AHS Hospitality 143

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

The Hospitality Design Fair has collaborated with Book An Artist to create a custom piece of artwork.

Sydney based, Venezuelan artist and illustrator Miguel will demonstrate the wonder of live mural art.

Miguel’s inspiration for his artwork often incorporates issues that affect society thus the people living in it. The live art experience provides an interactive encounter for guests and patrons to enjoy. The result is a customised, one-of-a-kind artwork, perfect for brightening up a room, business or event.

Professional mural artists perform wonders with a brush and paint. The transformation of a simple wall, canvas or panel is a hypnotising experience to behold.

Head down to Stand E48 to watch the magic unfold with Book An Artist.

Location: Stand E48

Hotel Leaders Summit

11:30AM

10:30AM

Tuesday, 1 June | Seminar Room C Global traveller insight: Understanding the ‘new’ needs and wants

Drew Bowering

Dr Jerry Schwartz

Shaun D’Cruz

Wayne Taranto

Dean Minett

Heidi Kunkel

Antony Ritch

Damian Quayle

Craig Hooley

Dean Long

Sarah Derry

Michelle Bevan

Kim Lee

Matthew Burke

Dave Baswal

Graham Perry

Geoff York

Michael Johnson

Drew Bowering, Senior Director Market Management APAC, Expedia Group

Returning to profitability: Initiatives, insights & opinions post-COVID Dr Jerry Schwartz, CEO, Schwartz Family Co Shaun D’Cruz, Executive General Manager, Crown Hotels Melbourne Wayne Taranto, Director of Operations Australia, Ovolo Hotels Dean Minett, Managing Director, Minett Prime Square

12:30PM

The view from the top: Unpacking the next 5 years Heidi Kunkel, Australasia Vice President - Operations, Hilton Antony Ritch, Chief Executive Officer, TFE Hotels Damian Quayle, Chief Operations Officer - Sydney, The Star Entertainment Group Craig Hooley, Chief Operating Officer, Minor Hotels Australia and New Zealand

2:30PM

1:30PM

Dean Long, CEO, Accommodation Association

The great divide: Approaching the talent pool rebuild in hotels Sarah Derry, Senior Vice President Talent & Culture - Pacific, Accor Michelle Bevan, Chief People Officer, TFE Hotels Kim Lee, Chief People and Performance Officer, The Star Entertainment Group

Benchmarking post-pandemic: How you leverage to outperform Matthew Burke, Regional Manager - Pacific, STR

3:30PM

Leadership panel: How have you coped with the Pandemic?

Dave Baswal, Managing Director ANZ, Ovolo Hotels Graham Perry, Managing Director Australasia, BWH Hotel Group Geoff York, Chief Executive Officer, Crystalbrook Collection Michael Johnson, CEO – NSW & National, Tourism Accommodation Australia

14

NoVacancy | Hotel + Accommodation Industry Expo | 2021

We have been helping Australian hotels throughout uncertainty and into recovery.

For a FREE Super Health Check for you and your business, contact our service team: service@intrust.com.au I 0448 528 647

The Super Health Check service is available even if you’re not an Intrust Super client.

2021

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Brighton Technologies Group 213

BTG provide a comprehensive range of communication products for hotels, motels and hostels. Two Way Radios are amongst the most utilised devices in the accommodation industry for conveying messages promptly and succinctly. Talk one-to-many to all staff or program channels to individual departments like reception, housekeeping, maintenance.

Essential in the event of power failures, fire alarms, security breaches.

BTG carry a range of radios to suit your business size and requirements.  btgau.com.au

Check Inn Systems 543

Check Inn Systems’ Flush Mount Touch Screen Kiosk offers a 24 hour Self Check In, Virtual Reception, Custom Design Flush Mount Touch Screen Kiosk and Custom Graphics.

Extra options include: Printers; Built In Key Return; Integrated Security Camera; Drivers License / Passport Scanner; Night Phones / Intercom System; Vacancy Sign Controller; Paywave & Eftpos as well as cash payment systems; Integration with RMS, Satin, Guestpoint, Protel and Seekom property management systems; Key Dispenser for keys or cards; Connection To the KA7 Keyless Access System; and Remote Control Functionality.  checkinn.com.au

16

NoVacancy | Hotel + Accommodation Industry Expo | 2021

towards zero

The world in front of us is the one we leave behind. iugis is a global sustainable technology company on a mission to respond to today’s environmental challenges for tomorrow’s generation.

We don’t just sell solutions – we’re part of a movement to change the way businesses view sustainability, reduce waste, drive energy efficiency and provide safe and healthy workplaces around the world.

The legacy we’ll leave is a healthier planet – what will you leave behind?

Waste

Energy

Health

Proud ‘Energy Efficiency and Sustainability Summit’ sponsor of the 2021 NoVacancy Expo.

Come see us at stand 246

1300 048 447 info@iugis.com

Hotel Technology Summit Wednesday, 2 June | Seminar Room C

10:30AM

Unleashing the power of your PMS: Looking outside the box Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited Rudy Kalele, Director of Revenue, Distribution and Central Reservations, Iconic Hotels by Geocon

Howard Phung

Rudy Kalele

Damien Murphy CHTP

Mike During

Adam Britton

Paul Briggs

Michael Benikos

Ted Horner

Brendon Granger

Tony de Leede

Grant Alchin

Marcus Anketell

Michael Johnson

Justin Jones

Erkan Tatlidil

David McDonald

Damien Murphy CHTP, Co-Founder, hconnect Mike During, Director, GuestTraction

11:30AM

Adam Britton, Sales Director, Mews

Contactless technology - The hype v the reality Paul Briggs, Sustainability & Projects Co-ordinator, Schwartz Family Company Michael Benikos, Managing Director, ASSA ABLOY Global Solutions Australia Ted Horner, Managing Director, E Horner & Associates

12:30PM

Brendon Granger, Chief Experience Officer, Technology 4 Hotels

How tech-enhanced wellness is changing the guest experience Tony de Leede, Wellness Entrepreneur, Wellness Solutions

1:30PM

Technology + outsourcing = Operating efficiency & improved performance Grant Alchin, Head - Australia Asset Management, CapitaLand Australia Marcus Anketell, Head of Hotels, Hospitality and Leisure, Mulpha Michael Johnson, CEO, Tourism Accommodation Australia Justin Jones, General Manager Business Development, ahs hospitality

2:30PM

Erkan Tatlidil, CEO, RoomOperations

BIG technology impact without a chain hotel budget!

Damien Murphy CHTP, Co-Founder, hconnect

3:30PM

How smart rooms can transform your brand and guest experience Brendon Granger, Chief Experience Officer, Technology 4 Hotels Richie Cheng, Hospitality Channel Manager, Westan Australia Heinrich Saayman, Director, HoneyBadger Technologies Michael Galea, Managing Director, Delion David McDonald, Regional General Manager Sydney CBD, TFE Hotels

18

NoVacancy | Hotel + Accommodation Industry Expo | 2021

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hey@dayseven.com.au dayseven.com.au @daysevenau

custom-design team uniforms today. made in melbourne

made responsibly

10:30AM

Wednesday, 2 June | Seminar Room A Budgeting in a post-COVID environment: How forward-looking data can be harnessed to accurately forecast for 2022

Anthony Stanley

Oliver Ruf

Corinne East

Jason Carley

Melissa Kalan

Mark Tierney

Marit Connell

Howard Phung

Marika Sanigorska

Matt Dybing

Kanwarpreet Kanwar

Oskar Will

Mike Evans

Murtaza Rangwala

Duncan Waterman

Amit Peshawaria, Head of Asia Pacific & Oceania, OTA Insight

The influence of trust and control on price perception

11:30AM

Amit Peshawaria

Anthony Stanley, Director of Performance and Revenue Management, Choice Hotels Asia-Pacific Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Corinne East, Executive Manager, Easts Holiday Parks Jason Carley, Partner, Simon-Kucher & Partners Melissa Kalan, Chief Executive Officer, Australian Revenue Management Association (ARMA)

12:30PM

Agility: Why it’s non-negotiable in 2021 Mark Tierney, Chief Revenue & Distribution Officer, Quest Apartment Hotels Marit Connell, Director of Revenue - ACT & NSW, TFE Hotels Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited

1:30PM

Marika Sanigorska, Enterprise Director, APAC, SiteMinder

Good, Bad, & Ugly: What I learnt about revenue management during COVID Matt Dybing, Co-Founder & Director, Nuvho - The Hotel Collective

2:30PM

Distribution redefined: The future relationship with 3rd party channels Kanwarpreet Kanwar, Director of Revenue, Sales & Distribution, Ovolo Hotels Oskar Will, Business Development Manager, OTA Insight Mike Evans, Director of Sales ANZ, Amadeus Murtaza Rangwala, Owner & Principal Consultant, RevUplift

3:30PM

The shift of the customer journey and distribution landscape Duncan Waterman, Country Manager, Australia & New Zealand, D-Edge Hospitality Solutions AJ Shantiratnam, Principal Client Partner, TripAdvisor Jeff Baars, Chief Marketing and Digital Officer, Quest Apartment Hotels Tom Christiansen, Group Revenue & Reservations Manager, Majestic Hotels

20

NoVacancy | Hotel + Accommodation Industry Expo | 2021

AJ Shantiratnam

Jeff Baars

Tom Christiansen

Treat yourself to some commercial optimization with a side of sophisticated, yet simple revenue management strategy that will light up your profits.

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Gym Solutions 910

Gym Solutions is the exclusive importer of two new lines of fitness equipment that meets the changing needs of hotels – Tuff Stuff CalGym Multi-function Strength Equipment and Gym Rax™ Storage and Suspension Bays.

Using 3d Design we create bespoke training spaces and install the total gym. We can customise equipment configurations, frame colours and upholstery to match any hotel brand. Bring us your challenges, we have a gym solution.  gymsolutions.com.au

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

SPECIALISTS IN HOTEL FURNITURE & REFURBISHMENT

HOTEL FURNITURE FF&E PACKAGES & FINANCE Delivering your project with confidence www.hotelinteriors.com.au info@hotelinteriors.com.au | 1300 876 055

CEO, Dennis Clark

11:30AM

10:30AM

Tuesday, 1 June | Seminar Room A

Book direct strategy & the importance of first party data Jana Doebbert, Manager, Digital Media Team, Amadeus

1:00PM 2:00PM 3:00PM 4:00PM

Renae Trimble

Oliver Ruf

Jackie Douglas

Amaury Tréguer

Felisha Mina

Hotel marketer deep dive: Dissecting COVID and future strategies Renae Trimble, Chief Commercial Officer – Pacific, Accor Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Jackie Douglas, President, HSMAI APAC

24

Jana Doebbert

How to win at social!

Amaury Tréguer, Executive Director of Social, Red Havas

Blueprint: How to win the customer experience journey Felisha Mina, Digital Consultant, MI Academy

Publicity hacks expensive PR agencies don’t want you to know!

Celia Harding

Celia Harding, Director, PR Shed

Double your direct revenue: Diagnose traffic drop-offs on your website Cooper Jitts, Founder and Director, Talk Agency

NoVacancy | Hotel + Accommodation Industry Expo | 2021

Cooper Jitts

Handy Sanitiser 416

Handy is a versatile hand sanitisation station that can be customised to your hotel, hospitality or retail environment. Small footprint, easy to maintain, and a permanent solution to help prioritise the health and safety of those around you. Touch free technology at your fingertips, just place your hands under the sensor and allow the unit to dispense into your hands. With counter, wall mount and floor stand options, Handy Sanitiser can go anywhere.  handysanitiser.com.au

HELP Hospitality Talent Solutions HELP Hospitality Talent Solutions has been servicing the Hospitality Industry across Australia, NZ, UK, Dubai and Asia Pacific since 2003.

We specialise in Executive Recruitment, Talent Development and Franchise Recruitment & Development.

With competitive rates and solid replacement guarantee periods, we offer 5 star service in Hospitality Talent Recruitment & Development.

We are passionate about helping our clients find, recruit, develop and retain the very best staff.  helprecruitment.com.au

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

S.2mall H.2otelier Summit

10:30AM

Wednesday, 2 June | Seminar Room B Small operator masterclass: Your hotel is a business, not a lifestyle choice!

Bruce Ryman, Owner, Highfields Motel Leanne Stocks, Director of Sales and Marketing, BWH Hotel Group Tamie Matthews, CEO + Founder, RevenYou

Bruce Ryman

Leanne Stocks

Tamie Matthews

Jackie Douglas

Paul Hammond

Tom Chappel

Bart Sobies

Michael Harper

3:30PM

2:30PM

1:30PM

12:30PM

11:30AM

Jackie Douglas, President, HSMAI APAC

28

The devil’s in the data: A smaller operator approach to leveraging the numbers Paul Hammond, Business Development Manager, Pacific, STR Tom Chappel, Business Development Manager, Pacific, STR

“I stayed at a perfectly adqequate hotel.” - SAID NO ONE EVER Tamie Matthews, CEO + Founder, RevenYou

Direct bookings playbook: Know how to win the customer Bart Sobies, Founder, iBooked.Online

9 ways to stop hotel booking leakage for smaller operators Michael Harper, Director, Hotel Strategy Co

Best bang for buck: Marketing spend strategies for small operators Darryl Hukins, Founding Director, Hotel Digital Marketing

NoVacancy | Hotel + Accommodation Industry Expo | 2021

Darryl Hukins

accommodation association

The Benefits of Membership The Accommodation Association is the peak industry association representing over 3,500 major hotels, motels, motor inns, serviced apartments, bed and breakfasts, resorts, timeshare, holiday parks and guesthouses in metropolitan, regional and rural Australia.

Founded in 1969 as the Motor Inn, Motel and Accommodation Association, the Association has continually strived to ensure that our members receive the best advocacy, industrial relations advice, and networking and support services.

Throughout the COVID-19 pandemic, the Accommodation Association is proud to have successfully advocated for key support measures to ensure our industry could survive. Through our strong advocacy and deep connections with Government, the creation of JobKeeper, and subsequent extension to 2021, and cashflow boost 1 and 2 were critical measures introduced to support our industry. Our members were engaged through regular webinars and virtual town halls, and received access to the latest information on Government restrictions, commercial tenancy relief and survival and wage subsidy measures.

If you are interested in membership, visit us at stand number 648 or go to www.aaoa.com.au/join novacancy.com.au

29

Hunter Technologies 613

The OHAir airborne and surface viral treatment system is a 24/7 solution that treats airborne and surface contaminants, including viruses (COVID-19) and bacteria, in occupied spaces - such as lobbies, child care centres, hotel rooms. aged care centres, or any indoor space.

Available as a wall / roof-mounted system, with HVAC mounted and portable systems also available, OHAir uses FDA approved technology to emit hydroxyls into indoor spaces - which quickly react with and destroy airborne viral threats. The unique feature of OHAir is its ability to treat airborne viruses as well as other contaminants, while operating safely and continuously in occupied areas.  ohair.com.au

Hyper Hyper Marketing 554

The Hyper Hub® is the only Australian database management software platform that automatically links the most popular marketing, engagement and data management modules together and connects you in real time, across multiple devices.

The Hyper Hub provides you with the data-driven intelligence you need to manage data, engage and nurture your contacts, without additional plug-ins, programming or a data analyst.  hyperhyper.com.au

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

ENERGY EFFICIENCY & SUSTAINABILITY summit

10:30AM

Tuesday, 1 June | Seminar Room B

The time is NOW: Sustainability as a true revenue generator Brad Cox, Director Communications, Green Globe Certificatio

Brad Cox

Peter Weingartner

Tim Ower

Jeff Olling

Vass Tzavaras

Giovanna Lever

Riccardo Rizzi

Daniel Wright

Peter Garrett

Brendon Grange

Anura Yapa

Marta Fernandes

11:30AM

Becoming a more sustainable hotel before it’s too late Peter Weingartner, Principal, Swisstrade Tim Ower, Director, EcoLinen Jeff Olling, Global Chief of Stakeholder Relations, iugis Vass Tzavaras, Director of Engineering Australia, Frasers Hospitality Australia

12:30PM

Giovanna Lever, Managing Director, Sparrowly Group

Valuation uplift: Investor view on sustainability Riccardo Rizzi, Head of Energy and Sustainability Services Australia, JLL

1:30PM

Energy-management savings: Tips, tech and innovation for hotels Daniel Wright, Executive General Manager - Energy, iugis Peter Garrett, Managing Director, mySmart Brendon Granger, Chief Experience Officer, Technology 4 Hotels

3:30PM

2:30PM

Anura Yapa, President Aust. Inst. of Hotel Engineering NSW Chapter & Director of Engineering, Shangri-La Sydney

32

Assessing if your suppliers are walking the sustainability talk Marta Fernandes, Head of Strategic Projects and Sustainability, Nespresso

Sustainability programs: Hotel side insights

NoVacancy | Hotel + Accommodation Industry Expo | 2021

Infor 113

You need a technology partner who understands the industry and can deliver innovative solutions. As a global provider of industry-specific software in the Hospitality industry, Infor is that proven partner. Over 20,000 hotels in more than 100 countries are using Infor software to increase sales, maximise revenue and drive efficiencies. Whether an independent hotel, a smaller chain, or a global brand, with Infor you get scalable solutions, featuring out-of-the-box hotel functionality that delivers measurable results.  infor.com/industries/hotels-resorts

Life Fitness Australia 926

Craft an engaging cardio experience with easy access to premium entertainment and fitness apps, on-demand coaching and get-on-andgo functionality. The Integrity Treadmill with Discover SE3HD console offers an immersive, connected experience to help guests continue their wellness journey wherever they go. Walkers and runners benefit from the comfort provided by FlexDeck technology, a running surface that reduces stress on the joints. Integrity Treadmills are ideal for facilities looking for an inviting sleek design with endless options to enhance any stay.  lifefitness.com.au

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

INTRODUCING: Amadeus Integrated Booking Suite

Leading Central Reservations System and Booking Engine

JOIN US at Booth #520

Comprehensive Customer Relationship Management (GMS)

Award Winning Web Agency (Web & Video)

GUEST SPEAKERS Mike Evans

Jana Doebbert

TOPIC: Amadeus Revenue & Distribution Summit Panel

TOPIC: Amadeus Education Session On Book Direct Strategy & The Importance of First Party Data

Director of Sales ANZ

NoVacancy Expo & Conference is the biggest and most important annual event for professionals in the hotel and accommodation industry. Access big developments in new brands and product launches, essential education and industry insights, crucial networking, and serious deal-making. It’s all here waiting to be experienced.

Manager, Digital Media Team

DesignTalks 10:30AM

Tuesday, 1 June | Design Talks Stage Sustainability pulse check: Initiatives and programs driving socially and environmentally conscious hotel design

Tina Fox

Rachel Luchetti

Rick Whalley

Camille Corlette

Nick Travers

Rosie Morley

Alex Hopkins

Ingrid Farago

Juliet Ashworth

Mathew Dalby

Michael McCann

Jeff Copolov

Donn Salisbury

Rebecca Boland

Ian Lomas

Patricia Bondin

David Baggs

Hanna Richardson

Katherine Kemp

Francis Loughran

Tina Fox, Senior Associate of Interior Design, Scott Carver

11:30AM

Hotel & hospitality design: The post-COVID playbook Rachel Luchetti, Director, Luchetti Krelle Rick Whalley, Partner/Director, CHADA Camille Corlette, Global Creative Director, Corlette

Australia’s design industry: What does the future hold?

Rosie Morley, Principal, Fender Katsalidis Alex Hopkins, Design Director - Interior Architecture, Studio Tate

2:30PM

Ingrid Farago, Associate, Hassell

Searching for a unique story to breathe life into a boutique brand

3:30PM

1:00PM

Nick Travers, Director, Techne Architecture + Interior Design

Nurturing creativity and innovation in our practices

Juliet Ashworth, Creative Director/Owner, CHADA

Mathew Dalby, Creative Leader

3:30PM

2:30PM

1:00PM

11:30AM

10:30AM

Wednesday, 2 June | Design Talks Stage

36

Surprise and delight: Deliver experiences or perish!

Michael McCann, Founder/Principal, Dreamtime Australia Design

The future of hotel design: Human-centred Jeff Copolov, Director, Bates Smart Juliet Ashworth, Creative Director/Owner, CHADA Donn Salisbury, Director, Electrolight

Custom designing fabrics, wallcovering and carpets for projects Rebecca Boland, Associate, CHADA

Sustainable design matters Ian Lomas, Principal, Woods Bagot Patricia Bondin, Senior Associate, Creative Lead, Architectus David Baggs, CEO & Program Director, Global GreenTag International

New luxury: The emergence of the conscious consumer Hanna Richardson, Interior Architect, ZWEI Interiors Architecture Katherine Kemp, Architect, ZWEI Interiors Architecture Francis Loughran, Founder, Future Food

NoVacancy | Hotel + Accommodation Industry Expo | 2021

Have you got Australia’s Most Loved Snacks in your minibars?

Source: IRI Aztec, AU Independent Scan $(000s), 26Wks to 28/07/19

FOR MORE INFORMATION, VISIT US AT STAND 313 Contact us on 1300 764 847 or email smithsnewbusiness@pepsico.com

INTRODUCING

Elkay® EZH20 Liv Pro

Filtered, Stylish, and Sustainable This eco-friendly filtered water dispenser is engineered to accomodate the extra capacity needed in commercial spaces such as lobbies and conference rooms.

VISIT STAND #825

CONTACT US W civiq.com.au E sales@civiq.com.au P 1300 600 300

CIVIQ

TM

Public-use Products

Mats R Us 635

Mats R Us is a proudly Australian producer of heavy duty branded custom entrance mats, wall to wall carpet, commercial carpet tiles, bar mats and counter mats as well as a supplier of antifatigue mats. We have been supplying branded mats to our customers since 2004.

Our heavy duty entrance mats are 100% rubber backed, topped with a heavy duty Nylon carpet and branded with absolute sharpness and clarity as we use the latest of carpet dying technology available.

We offer a 3 year guarantee on our floor mats. We have no minimum order quantity and our turnaround time is 7 days being a local producer. No matter how big or small a mat you need, Mats R Us can assist with all your custom and branded mat requirements.  matsrus.com.au

Pelican Rouge 553

Pelican Rouge Professional Coffee Concept helps optimise your guests’ experience!

Your guests deserve and expect high-quality coffee. From booking to checkout, every step of your guests’ journey counts. Complete that journey with delicious, easy-to-make coffee.

An affordable concept that provides your guests with a five-star coffee experience.  pelicanrouge.com.au

Bev Martin Textiles 439

Leading importer/distributor of commercial hospitality linen established in 1970, servicing our industry for 50+ years! Our products are specifically designed to meet the needs of today’s hospitality market, consisting of collections in luxury & standard pillows, superior quality mattress, quilt & pillow protectors, including waterproof, quilts & quilt covers, blankets, mattress toppers, along with white & vat dye coloured bath linen, variety of table & kitchen linen. To view our quality collection of hotel linen, please visit our stand #439.  als.net.au

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

Creating memorable experiences for guests...

Elevate your guests’ dining experience with our pro melamine tableware. Choose from our diverse range of options to suit your branding & style.

With our different collections to choose from, you’ll surely be able to find the perfect products to impress your guests.

Stand 809

SEMINARS Tuesday Energy Efficiency & Sustainability Summit

Hotel Marketing Summit

10:30 AM

Seminar Room B

THE TIME IS NOW: SUSTAINABILITY AS A TRUE REVENUE GENERATOR

Brad Cox, Director Communications, Green Globe Certification

Social responsibility, yes. Growing consumer consciousness, yes.

A valuable marketing tool, yes. But what about a powerful revenue generator and cost reduction methodology? YES! With more than 20 years of Sustainable Tourism experience, Brad will share the obvious and not-so-obvious ways you can create significant bottom line impact across your accommodation business through sustainable practices and solutions.

10:30 AM

Seminar Room C

GLOBAL TRAVELLER INSIGHT: UNDERSTANDING THE ‘NEW’ NEEDS AND WANTS

Drew Bowering, Senior Director Market Management APAC, Expedia Group

People are dreaming of travel. They want to pack their bags and get away. Success today means understanding when and how they intend to book their stays. This session will reveal our most recent global traveller survey of 16,000 consumers across eight international markets (including Australia), with insights on how traveller expectations for hotel properties have evolved and actionable strategies to help drive reservations and revenue in the coming year.

Expedia Group brings the accommodation and transportation sectors into one connected ecosystem. This ecosystem represents millions of voices from across the travel industry – working together to reunite families and friends, reopen access to new and different cultures, and help people chase new dreams.

10:30 AM

Seminar Room A

BOOK DIRECT STRATEGY & THE IMPORTANCE OF FIRST PARTY DATA

Jana Doebbert, Manager, Digital Media Team, Amadeus

With the removal of third-party cookies by 2022, hoteliers will face new challenges when it comes to marketing in an age of data privacy. But where do you start, how will market your properties and what do you need to start implementing now to stay ahead?

In this session, digital media expert Jana Doebbert will delve into the strategies and roadmap required to attract, convert and retain customers in the future.

10:30AM

Design Talk Stage

SUSTAINABILITY PULSE CHECK: INITIATIVES AND PROGRAMS DRIVING SOCIALLY AND ENVIRONMENTALLY CONSCIOUS HOTEL DESIGN

Tina Fox, Senior Associate of Interior Design, Scott Carver

Owners and operators have quickly moved to meet their customers’ demand for sustainable design and practices in their hotels. In this session, Tina will delve into current social, environmental and economic goals that both large and small hotel operators are putting in place, sharing best-in-class examples of in-market projects.

11:30 AM

Seminar Room B

BECOMING A MORE SUSTAINABLE HOTEL BEFORE IT’S TOO LATE

Peter Weingartner, Principal, Swisstrade Tim Ower, Director, EcoLinen Jeff Olling, Global Chief of Stakeholder Relations, iugis Giovanna Lever, Managing Director, Sparrowly Group Vass Tzavaras, Director of Engineering Australia, Frasers Hospitality Australia

There’s more to becoming a truly sustainable hotel beyond reducing consumption. Join this panel of sustainability experts to learn just how many solutions and considerations there are to have a recognised impact on the environment and your subsequent operation.

42

NoVacancy | Hotel + Accommodation Industry Expo | 2021

Hotel Leaders Summit

11:30 AM

Design Talks

Seminar Room C

RETURNING TO PROFITABILITY: INITIATIVES, INSIGHTS & OPINIONS POST-COVID

Dr Jerry Schwartz, CEO, Schwartz Family Co Shaun D’Cruz, Executive General Manager, Crown Hotels Melbourne Wayne Taranto, Director of Operations Australia, Ovolo Hotels Dean Minett, Managing Director, Minett Prime Square

Join this panel of owners and leaders as they deep dive into the strategies being deployed across their properties to rebuild. They’ll uncover the initiatives and wins that have evolved as a result of COVID, as well as sharing their individual opinions on what hoteliers must do to thrive in today’s environment.

11:30 AM

Seminar Room A

HOTEL MARKETER DEEP DIVE: DISSECTING COVID AND FUTURE STRATEGIES

Renae Trimble, Chief Commercial Officer – Pacific, Accor Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Jackie Douglas, President, HSMAI APAC

We are now in the midst of a pandemic that our industry and the whole world has never experienced before. These times will be challenging, but it will be imperative that we stand united, as an industry working towards the future. More than anything, this crisis highlights that we are all in this together - but have we all been impacted in the same way? Which segments and where have we seen opportunity born from this crisis?

Hear from two very different perspectives on their experience of the crisis and which strategies will be sustained post-COVID.

11:30 AM

Design Talk Stage

HOTEL & HOSPITALITY DESIGN: THE POST-COVID PLAYBOOK

Rachel Luchetti, Director, Luchetti Krelle Rick Whalley, Partner/Director, CHADA Camille Corlette, Global Creative Director, Corlette Nick Travers, Director, Techne Architecture + Interior Design

Pivot, adapt, modify, change - the past 18 months have challenged the operating environment in hospitality. What does the future of hotel, restaurant and bar design look like? Has COVID changed the playbook?

Will creativity be stifled, or challenged? Hear from our panel of design thought leaders as they share their take on how hospitality spaces will look in the future.

12:30 PM

Seminar Room C

THE VIEW FROM THE TOP: UNPACKING THE NEXT 5 YEARS

Heidi Kunkel, Australasia Vice President - Operations, Hilton Antony Ritch, Chief Executive Officer, TFE Hotels Damian Quayle, Chief Operations Officer - Sydney, The Star Entertainment Group Craig Hooley, Chief Operating Officer, Minor Hotels Australia and New Zealand Dean Long, CEO, Accommodation Association

The pandemic has challenged every accommodation business differently, and with green shoots now beginning to flower for many, how far are we from full bloom? Without a crystal ball and continual movement of the goalposts, some of our most respected industry leaders will share their approach to looking and planning ahead.

Our extensive range of Australian Made Gift Hampers are filled with Quality Gourmet Foods & Wines.

They are the perfect gift to reward Clients and Staff.

Order Online at www.hamperworld.com.au or Speak to our Gifting Consultants by Calling 1800 566 433

“Hamper World, helping you create a lasting impression” Hamper World incorporates a range of other divisions to assist you in creating a lasting impression with your customers, clients and staff.

For assitance please call us on 1800 566 433 or email hospitality@hamperworld.com.au

We offer Milk or Dark chocolate bars custom printed with your company logo and details. We also have a generic range that covers all seasonal events and milestones.

Our range of kids activity packs keeps the little ones entertained for hours. Also available are complete raffle and trade promotion kits that you can run in your venue.

Premium and exclusive wine packaged together with some edible goodies inside an Executive Matt Black gift box and finished with material ribbon.

A great way to say thank you.

Offering impressive returns, our selection of different Chocolates, Confectionary and Nuts that are perfect accompaniment to any mini bar or can be sold in your gift shop.

bespokechocolates.com.au

promotemyvenue.com.au

cellarselection.com.au

moreishtreats.com.au

SEMINARS Tuesday Energy Efficiency & Sustainability Summit

12:30 PM

Hotel Marketing Summit

Seminar Room B

VALUATION UPLIFT: INVESTOR VIEW ON SUSTAINABILITY

Riccardo Rizzi, Head of Energy and Sustainability Services Australia, JLL

In this session, Riccardo will share research and insights into investor expectations of operators across a range of real estate classes including hotels. He will examine the evidence for valuation/financial uplift resulting from sustainability initiatives and programs being integrated into your hotel operations.

1:00 PM

Seminar Room A

HOW TO WIN AT SOCIAL!

Amaury Tréguer, Executive Director of Social, Red Havas

In this practical session, Amaury Treguer from Red Havas will guide you through how to develop your own social/digital strategy covering what are the listening tools available to assess your competition and better understand your audience, how to develop your platform ecosystem, craft your own content strategy, understand the various paid advertising formats available and measure success. In short, you’ll learn how to win at social!

Hotel Leaders Summit

1:00 PM

Design Talks

Design Talk Stage

AUSTRALIA’S DESIGN INDUSTRY: WHAT DOES THE FUTURE HOLD?

Rosie Morley, Principal, Fender Katsalidis Alex Hopkins, Design Director - Interior Architecture, Studio Tate Ingrid Farago, Associate, Hassell

Australia continues to be recognised as a hotbed of vibrant and immersive design with hospitality, commercial and residential projects emerging at rapid rates. But what does this mean for the continuity of our design landscape?

Reflecting on both the creative and commercial factors in the market, our panel of design leaders will share their opinions on what studios, firms and the industry must do to stay fresh and relevant.

1:30 PM

Seminar Room C

THE GREAT DIVIDE: APPROACHING THE TALENT POOL REBUILD IN HOTELS

Sarah Derry, Senior Vice President Talent & Culture - Pacific, Accor Michelle Bevan, Chief People Officer, TFE Hotels Kim Lee, Chief People and Performance Officer, The Star Entertainment Group

Hiring has always been a challenge for our industry, yet the pandemic has amplified this to inconceivable levels. For a service-based industry judged often on the merits of our people, this poses a significant dilemma. In this panel discussion, people and culture leaders from major hotel groups will share how they’re approaching the problem, their predictions, and the strategies being deployed to ensure business continuity for guests.

Ecolab is a trusted partner working behind the scenes at nearly 3 million customer locations globally. We help customers solve operational challenges, reduce their environmental impact and protect their brands. Our associates deliver comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimise water and energy use, and improve operational efficiencies in more than 170 countries.

COVID-19 Safe products for high touch-point areas

Superior service to optimise production efficiencies and ensure safety and regulatory compliance

INTRODUCING DURALOC! • Durable, long-lasting tools lower the overall cost of getting floors clean

Focus on sustainability and innovation to reduce water, energy and plastic consumption

Pre-order our Duraloc tools today and receive free handles valued at $68

• Quality tools allow you to get the best from your cleaning products • Improves the ability to follow correct cleaning procedures

COME SEE US AT STAND 235

SEMINARS Tuesday Energy Efficiency & Sustainability Summit

1:30 PM

Hotel Marketing Summit

Seminar Room B

ENERGY-MANAGEMENT SAVINGS: TIPS, TECH AND INNOVATION FOR HOTELS

Anura Yapa, President Aust. Inst. of Hotel Engineering NSW Chapter & Director of Engineering, Shangri-La Sydney Daniel Wright, Executive General Manager - Energy, iugis Peter Garrett, Managing Director, mySmart Brendon Granger, Chief Experience Officer, Technology 4 Hotels

Owners are demanding maximum performance from their assets, particularly as energy costs rise and equipment becomes dated. In this session you’ll hear from a panel of experts who will share their tips, tech and innovation investments that are having an impact on their energy management outcomes.

2:00 PM

Seminar Room A

BLUEPRINT: HOW TO WIN THE CUSTOMER EXPERIENCE JOURNEY

Felisha Mina, Digital Consultant, MI Academy

Customer experience is the entire sum of all interactions with your business, however as marketers, we often focus on creating campaigns centred around discounting and promotions, but what if there was another way?

In this session, email marketing and CX expert, Felisha, will blueprint the key elements that contribute to your customer’s journey, highlighting how you can better utilise your marketing channels to win bookings with experience!

2:30 PM

Seminar Room B

ASSESSING IF YOUR SUPPLIERS ARE WALKING THE SUSTAINABILITY TALK

Marta Fernandes, Head of Strategic Projects and Sustainability, Nespresso

As a global brand with an international supply chain, and the eyes of the world’s media and NGOs scrutinising our operations, Nespresso has had to work hard to stay at the leading edge of advances in sustainability. Determined to walk the talk, our mantra is doing is everything and we will be carbon neutral by 2022. Marta Fernandes, Head of Strategic Projects and Sustainability at Nespresso will share some of the key straightforward ways you can assess whether suppliers are delivering on their sustainability promises.

2:30 PM

Seminar Room C

BENCHMARKING POST-PANDEMIC: HOW YOU LEVERAGE TO OUTPERFORM

Matthew Burke, Regional Manager - Pacific, STR

We stand at the bottom and we can scale the next mountain. How do we get to the top? Any climb requires you to train, have a compass and a map to be successful. Join Matthew as he takes you through how you can utilise market insights to have the best training techniques and the right tools to get to the top.

2:30 PM

Design Talk Stage

SEARCHING FOR A UNIQUE STORY TO BREATHE LIFE INTO A BOUTIQUE BRAND

Juliet Ashworth, Creative Director/Owner, CHADA

Please visit novacancy.com.au/seminars for more information.

46

NoVacancy | Hotel + Accommodation Industry Expo | 2021

Hotel Leaders Summit

3:00 PM

Design Talks

Seminar Room A

PUBLICITY HACKS EXPENSIVE PR AGENCIES DON’T WANT YOU TO KNOW!

Celia Harding, Director, PR Shed

It’s a big misconception that PR is all about having connections, (spoiler alert: it’s actually the story that counts). Celia Harding from PR Shed will tell you everything expensive PR agencies don’t want you to know, so you can find free opportunities to publicise your business and boost your SEO. Learn what stories the media are interested in, how you can become a source for their content, as well as find ways to hijack the news agenda to talk about your brand.

3:30 PM

Seminar Room B

SUSTAINABILITY PROGRAMS: HOTEL SIDE INSIGHTS Please visit novacancy.com.au/seminars for more information.

3:30 PM

Seminar Room C

LEADERSHIP PANEL: HOW HAVE YOU COPED WITH THE PANDEMIC?

Dave Baswal, Managing Director ANZ, Ovolo Hotels Graham Perry, Managing Director Australasia, BWH Hotel Group Geoff York, Chief Executive Officer, Crystalbrook Collection Michael Johnson, CEO – NSW & National, Tourism Accommodation Australia

Please visit novacancy.com.au/seminars for more information.

3:30 PM

Design Talk Stage

NURTURING CREATIVITY AND INNOVATION IN OUR PRACTICES

Mathew Dalby, Creative Leader

Creativity is at the heart of what we do, but as teams grow and a multiplicity of project deadlines loom, how do you ensure you create an environment that continually fosters and encourages development, innovation, and creativity? In this session, Mathew Dalby will share his thoughts and ideas on ways we can truly nurture and inspire our talent in their everyday environment, and how as creatives we can better manage our creativity to ensure it’s there when we need it!

4:00 PM

Seminar Room A

DOUBLE YOUR DIRECT REVENUE: DIAGNOSE TRAFFIC DROPOFFS ON YOUR WEBSITE

Cooper Jitts, Founder and Director, Talk Agency

Hotels are spending valuable marketing budgets to drive new visitors to websites, but what do you do when those visitors don’t turn into customers and revenue, or when your traffic itself starts to drop away?

In this session, we’ll look at the core reasons why traffic drops can occur, the steps you can take to fix it, and the top three things to do to double your revenue through your website without spending more money on ads!

Riva Ice Cream Dispensers 709

The Riva Ice Cream Dispensing Systems dispense pre-frozen, real Ice Cream rather than soft serve! You can confidently expect the same smooth results every time – even during your peak periods. Riva is now introducing its touch-free SenServe application.  rivarealeasy.com

SnapWireless 646

The new ‘Free Wifi’! SnapSpot by SnapWireless is a public wireless charging solution for a variety of different businesses and public locations.

Once installed, SnapSpot will future proof your venue with the latest wireless charging technology, supporting both Apple and Android smartphones. SnapSpot offers a simple and safe charging solution utilising contactless charging.

SnapWireless is an Adelaide based Australian company, specialising in wireless charging accessories with more than 55,000 customers worldwide.  snapwireless.com.au

Hotel Maintenance Software

(02) 8378 1096 info@mybos.com www.mybos.com

MYBOS simplifies everyday hotel management tasks for overall improved company performance. Communication with key stake holders such as Engineers, house keep and maintenance team to easily streamline daily work load.

-Room Inspections -Work Orders -Preventative Maintenance -Contractors -Asset Register Only $2 per Room/Month.

Contact us to get started with a free Demo.

Asset Register

Calendar

Work Order

Preventative Maintenance

Room Inspections

novacancy.com.au

47

SEMINARS Wednesday Revenue & Distribution Summit

10:30 AM

Hotel Technology Summit

Seminar Room A

BUDGETING IN A POST-COVID ENVIRONMENT: HOW FORWARDLOOKING DATA CAN BE HARNESSED TO ACCURATELY FORECAST FOR 2022

Amit Peshawaria, Head of Asia Pacific & Oceania, OTA Insight

Hoteliers need to be more flexible than ever as they plot a route through the COVID-19 pandemic and prepare for demand to return.

The path to recovery is getting shorter each day and it is now time for hoteliers to identify how to budget successfully in a new normal.

This means developing a revenue strategy which applies actionable, forward-looking data to accurately predict and capture the inevitable shift in demand. Time to find out how to effectively rebound from the pandemic and get ahead of the competition with a proactive datadriven strategy.

10:30 AM

Seminar Room C

UNLEASHING THE POWER OF YOUR PMS: LOOKING OUTSIDE THE BOX

Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited Rudy Kalele, Director of Revenue, Distribution and Central Reservations, Iconic Hotels by Geocon Damien Murphy CHTP, Co-Founder, hconnect Mike During, Director, GuestTraction Adam Britton, Sales Director, Mews

Please visit novacancy.com.au/seminars for more information.

10:30 AM

Seminar Room B

SMALL OPERATOR MASTERCLASS: YOUR HOTEL IS A BUSINESS, NOT A LIFESTYLE CHOICE!

Bruce Ryman, Owner, Highfields Motel Leanne Stocks, Director of Sales and Marketing, BWH Hotel Group Tamie Matthews, CEO + Founder, RevenYou Jackie Douglas, President, HSMAI APAC

No BS allowed! This masterclass cuts right to the chase, with 4 experienced industry experts delving into the fundamentals to ensure you’re not only attracting as many bookings as possible but also delivering a guest experience that meets expectations. Bruce will uncover the realities of profit vs loss, key budgeting considerations, defining your cost to selling a room and how to price accurately.

Bring your questions, this session will be fast, practical and extremely valuable for smaller accommodation operators!

10:30 AM

Design Talk Stage

SURPRISE AND DELIGHT: DELIVER EXPERIENCES OR PERISH!

Michael McCann, Founder/Principal, Dreamtime Australia Design

Your restaurants, bars and common areas are more than functional spaces, they’re opportunities to tell stories, engage, and create experiences your guests will remember. In this session, award-winning designer Michael McCann will share his thoughts on how design can play an integral role in surprising and delighting customers through memorable and meaningful interactions.

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

Small Hotelier Summit

Design Talks

11:30 AM

Seminar Room A

THE INFLUENCE OF TRUST AND CONTROL ON PRICE PERCEPTION

Anthony Stanley, Director of Performance and Revenue Management, Choice Hotels Asia-Pacific Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Corinne East, Executive Manager, Easts Holiday Parks Jason Carley, Partner, Simon-Kucher & Partners Melissa Kalan, Chief Executive Officer, Australian Revenue Management Association (ARMA)

This session will explore the importance of trust and control in the context of pricing and their role in guiding consumer purchasing decisions and focus on the power of creating exceptional user experiences, that also, influence trust.

Further, you will explore psychological pricing strategies such as social proof, comparative pricing, scarcity, and choice, and consider how these too influence trust and control.

11:30 AM

Seminar Room C

CONTACTLESS TECHNOLOGY - THE HYPE V THE REALITY

Paul Briggs, Sustainability & Projects Co-ordinator, Schwartz Family Company Michael Benikos, Managing Director, ASSA ABLOY Global Solutions Australia Ted Horner, Managing Director, E Horner & Associates Brendon Granger, Chief Experience Officer, Technology 4 Hotels

Let’s cut to the chase! For many, COVID accelerated the adoption of considered technologies including mobile key and online check-in, but what has been the outcome? Have these solutions made a difference?

What has been guest acceptance and uptake? Where are the opportunities to improve and realise ROI and operational efficiencies?

11:30 AM

Seminar Room B

THE DEVIL’S IN THE DATA: A SMALLER OPERATOR APPROACH TO LEVERAGING THE NUMBERS

Paul Hammond, Business Development Manager, Pacific, STR Tom Chappel, Business Development Manager, Pacific, STR

If you’re not using data to make decisions for your accommodation property you are missing a big trick! In this session, Paul and Tom will show you how to analyse, identify, develop and monitor data that can help you make educated decisions that ultimately lead to more occupancy and profitability!

11:30 AM

Design Talk Stage

THE FUTURE OF HOTEL DESIGN: HUMAN-CENTRED

Jeff Copolov, Director, Bates Smart Juliet Ashworth, Creative Director/Owner, CHADA Donn Salisbury, Director, Electrolight

Change is inevitable and heavily impacts everything, including the way we design and re-design hotels. The deeply human-centric nature of hospitality puts pressure on owners, operators and designers to look beyond the fundamentals and to engage the hearts, minds and souls of guests and their experience. This panel will share their thoughts on the future of human-centric design in hotel and hospitality projects.

Meet us at 1 - 2 June, 2021 Stand 614

Let's achieve hotel operational

excellence together

FCS Suite of Solutions Web & mobile friendly Developed in-house

www.fcscs.com

SEMINARS Wednesday Revenue & Distribution Summit

12:30 PM

Hotel Technology Summit

Seminar Room A

AGILITY: WHY IT’S NON-NEGOTIABLE IN 2021

Mark Tierney, Chief Revenue & Distribution Officer, Quest Apartment Hotels Marit Connell, Director of Revenue - ACT & NSW, TFE Hotels Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited Marika Sanigorska, Enterprise Director, APAC, SiteMinder

It is said that great innovation can emerge from the greatest crisis, and few understand that better than some of the world’s largest hotels.

From reinventing their spaces to accommodate frontline health care professionals, to creating virtual concierges for guests in isolation, and unveiling a new collection for independently-branded hotels, Quest Apartment Hotels, TFE Hotels, and Event Hospitality & Entertainment Limited have embraced the challenges of the past year to remain leading brands that all hospitality professionals globally can look up to.

In this session, the chains’ heads of revenue and technology share their untold stories of challenges and surprises, and how they’re thinking about the next 12 months. They will also speak on the latest movements impacting hotels, from changed guest behaviour to technology and security, alongside the biggest name in hotel distribution, SiteMinder.

Session takeaways: • How priorities for the coming year have changed for hotel chains and why it’s critical to balance compliance with innovation • Emerging booking trends and how to get your market share • The latest guest needs and expectations and how hotels are responding

12:30 PM

Seminar Room C

HOW TECH-ENHANCED WELLNESS IS CHANGING THE GUEST EXPERIENCE

Tony de Leede, Wellness Entrepreneur, Wellness Solutions

Join leading wellness entrepreneur, Tony de Leede as he deep dives into the ways a well-thought-out wellness offering can enhance your guest experience and increase your bottom line.

Learn how to create wellness hubs utilising untenanted conference and meeting spaces and get a better understanding of the value wellness technology can add to your spa offering.

12:30 PM

Seminar Room B

“I STAYED AT A PERFECTLY ADEQUATE HOTEL.” - SAID NO ONE EVER Tamie Matthews, CEO + Founder, RevenYou

No one ever goes home and tells their friends and family about the perfectly adequate hotel they stayed at last week. Their social media posts, their chatter, their reviews will be full of photos of different, unique, interesting, amazing, awful, disgusting and anything else extreme.

No one picks a hotel from the endless scroll of TripAdvisor, booking. com or Expedia based on a nice photo of a bed in a nice room with while walls and a few throw cushions.

Therefore, how do you plan to stand out in a very crowded world of endless scrolling?

1. Your photography 2. Your website 3. Your social media 4. Your OTA listings 5. Your bookability 6. Your data 7. Your customers 8. Your market What do you need to focus on when you only have a small budget but want big returns?

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

Small Hotelier Summit

Design Talks

1:00 PM

Design Talk Stage

CUSTOM DESIGNING FABRICS, WALLCOVERING AND CARPETS FOR PROJECTS

Rebecca Boland, Associate, CHADA

Join CHADA Associate Rebecca Boland as she explores the ways in which custom design can bring unique and memorable experiences to your projects. Specifically, she’ll expand on the story behind the Botanical Wallcovering features in the Gin Lounge at the Fair and the journey to creating this stunning piece.

1:30 PM

Seminar Room A

GOOD, BAD, & UGLY: WHAT I LEARNT ABOUT REVENUE MANAGEMENT DURING COVID

Matt Dybing, Co-Founder & Director, Nuvho - The Hotel Collective

The people, the providers, the hoteliers, the owners - they all played it differently. As the severity of COVID escalated, true colours shone across the industry, and they weren’t all beaming lights!

In this session, Matt will share his best and worst experiences through COVID as they relate to revenue management. He’ll detail how applying some very basic principles saved his own business and helped his hotel clients remain profitable, far exceeding the performance of their respective market competitors.

1:30 PM

Seminar Room C

TECHNOLOGY + OUTSOURCING = OPERATING EFFICIENCY & IMPROVED PERFORMANCE

Grant Alchin, Head - Australia Asset Management, CapitaLand Australia Marcus Anketell, Head of Hotels, Hospitality and Leisure, Mulpha Michael Johnson, CEO, Tourism Accommodation Australia Justin Jones, General Manager Business Development, ahs hospitality Erkan Tatlidil, CEO, RoomOperations

Covid has challenged the operating structure of our properties like never before, and with ongoing workforce challenges, are there different approaches to achieving better operating performance? This session brings together experienced operators and vendors all of whom have expertise deploying technology and outsourcing to find reliability and efficiencies in their properties.

1:30 PM

Seminar Room B

DIRECT BOOKINGS PLAYBOOK: KNOW HOW TO WIN THE CUSTOMER

Bart Sobies, Founder, iBooked.Online

As small hotel operators, we often make assumptions as to why our guests book direct. Is it due to price, reviews, loyalty programs or payment options? In this session, you’ll get research-based answers, and the results will not only surprise you, but will enable you to optimise your strategy to capture more direct booking guests.

2:30 PM

Seminar Room A

DISTRIBUTION REDEFINED: THE FUTURE RELATIONSHIP WITH 3RD PARTY CHANNELS

Kanwarpreet Kanwar, Director of Revenue, Sales & Distribution, Ovolo Hotels Oskar Will, Business Development Manager, OTA Insight Mike Evans, Director of Sales ANZ, Amadeus Murtaza Rangwala, Owner & Principal Consultant, RevUplift

Join this deeply experienced panel as they share their experience, opinions and insight into the future of doing business with 3rd parties.

Will this sometimes volatile relationship evolve? How should you look at acquisition costs and direct conversions? What factors should influence your marketing spend and much more. Bring your own questions and let’s build and recover together!

CombiTel 314

CombiTel’s Omniscreen Pilot software is an Australian developed versatile custom tailored turn-key software package, which provides client’s with a simple to navigate administration user interface to edit end content and group delivery.

Omniscreen Pilot has the unique capability to deliver live TV and rich media content at specified times to targeted audiences. Omniscreen Pilot software is simple to use and administer. This software has been proven in 24/7 operating conditions.  combitel.com.au

EziWash 461

Eziwash is an Australian based technology provider to the unattended retail industry, including laundry and vending locations. Utilising customised electronic hardware and innovative software technology, Eziwash integrates with retail vending equipment including washer, dryer and snack/vending equipment.

Payments are processed through PCI compliant software.

Our product is targeted to shared accommodation including universities, hotels, backpackers, caravan parks and boarding houses.  eziwash.com.au

LePack has been running for over 12 years primarily offering a brilliant range of Breakfast & Snack Packs to the accommodation industry, delivering Australia wide.

LePack has become a dedicated supplier of beautiful Amenities, Hotel Accessories, Bathroom supplies, Bed Linen & Towels, Housekeeping, Food and Beverages.

We strive to provide great customer service and fast turnaround times.

Let us help you with your accommodation supply needs!

ORDER ONLINE VIA SHOPPING CART, EMAIL OR PHONE

HP_Exhibitor_LePack_NV21.indd 1

10% OFF

first order on purchases over $200

Use coupon code: novac21 Coupon not to be used in conjunction with other coupons. Excludes sale items.

1300 LEPACK (07) 5618 4917

info@lepack.com.au orders@lepack.com.au www.lepack.com.au

9/4/21 2:56 pm

SEMINARS Wednesday Revenue & Distribution Summit

2:30 PM

Hotel Technology Summit

Seminar Room C

BIG TECHNOLOGY IMPACT WITHOUT A CHAIN HOTEL BUDGET!

Damien Murphy CHTP, Co-Founder, hconnect

What if we told you there were cost-effective technologies that could rebuild customer trust, win new business, and have you competing with global hotel chains without the need for huge budgets and complex integrations? In this session, Damien will dive into a selection of solutions that are easy to implement without breaking the bank!

2:30 PM

Seminar Room B

9 WAYS TO STOP HOTEL BOOKING LEAKAGE FOR SMALLER OPERATORS

Michael Harper, Director, Hotel Strategy Co

STOP! Before you invest in new hotel technologies there’s a large list of things you can be doing to stop your booking leakage first! In this session, Mick Harper will run you through the key pillars and roadmap to acting like the big boys without the large teams, tech and budgets!

2:30 PM

Design Talk Stage

SUSTAINABLE DESIGN MATTERS

Ian Lomas, Principal, Woods Bagot Patricia Bondin, Senior Associate, Creative Lead, Architectus David Baggs, CEO & Program Director, Global GreenTag International

Considering how design impacts the environment is no longer a choice for design professionals, it’s a responsibility. But how do you incorporate sustainability into your projects without overcomplicating and while continuing to create amazing space? Join our expert panel as they share their thoughts and experiences on sustainable design.

3:30 PM

Seminar Room A

THE SHIFT OF THE CUSTOMER JOURNEY AND DISTRIBUTION LANDSCAPE

Duncan Waterman, Country Manager, Australia & New Zealand, D-Edge Hospitality Solutions AJ Shantiratnam, Principal Client Partner, Tripadvisor Jeff Baars, Chief Marketing and Digital Officer, Quest Apartment Hotels Tom Christiansen, Group Revenue & Reservations Manager, Majestic Hotels

COVID has disrupted our industry, it’s changed the booking journey, and had a significant impact on the distribution mix. Join this panel discussion as we unpack how our panelists are addressing the challenges, where they’re getting wins, and their perspective on how the ever-changing mix can be best approached.

3:30 PM

Seminar Room C

HOW SMART ROOMS CAN TRANSFORM YOUR BRAND AND GUEST EXPERIENCE

Brendon Granger, Chief Experience Officer, Technology 4 Hotels Richie Cheng, Hospitality Channel Manager, Westan Australia Heinrich Saayman, Director, HoneyBadger Technologies Michael Galea, Managing Director, Delion David McDonald, Regional General Manager Sydney CBD, TFE Hotels

Think your rooms are ‘smart’? Think again! In this panel session, we bring together a collection of technology experts as they talk through the technologies, integrations and what’s possible today and in the very near future. How do you wow your guests with integrated technology while ensuring it’s easy to use for guests of all ages and nationalities? How do you leverage smart tech to reduce the operating cost of your room? Is there an ROI gauge you can place against the tech? How long will it last before it’s outdated?

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

Small Hotelier Summit

Design Talks

3:30 PM

Seminar Room B

BEST BANG FOR BUCK: MARKETING SPEND STRATEGIES FOR SMALL OPERATORS

Darryl Hukins, Founding Director, Hotel Digital Marketing

Running a small accommodation business is challenging and driving revenues from your most profitable channels critical. So with limited marketing dollars, how do you best spend your budget? How do you directly measure the results of your digital marketing? Which channels should you focus on and why? In this session, Darryl will channel more than 25 years accommodation industry experience to help you get the best results from your marketing investment!

3:30 PM

Design Talk Stage

NEW LUXURY: THE EMERGENCE OF THE CONSCIOUS CONSUMER

Hanna Richardson, Interior Architect, ZWEI Interiors Architecture Katherine Kemp, Architect, ZWEI Interiors Architecture Francis Loughran, Founder, Future Food

Customers have shifted from seeking conspicuous excess to the desire for barefoot luxury with conscious wellbeing, sustainability and authentic experiences that are a reflection of their own life values at the forefront.

Exclusivity, space, and time have become paramount, as well as a real connection to your place of arrival.

This session will explore how food and beverage experiences can capture this customer journey within the hotel environment. You’ll leave the session with insight to better: • Understand the factors and key drivers behind post-Covid travel and the emergence of a new generation of customer • Reimagine the Hotel F&B experience as a stand-alone immersive dining destination • Define the strategies and design tools you can apply to delight in this new age of travel

CREATE A COMFORTABLE AND SAFE GUEST SLEEPING ENVIRONMENT. Now with proven viral barrier protection* and infused with naturally derived Fresche® antimicrobial – 99.99% effective against bacteria, mould and odours.

Pillows with Pillow Protector

Protect-A-Bed® Mattress and Pillow Protectors

Fresche® Hospital Grade Fabric Sanitizer

Quilts

BugLock® Mattress and Bed Base Encasement

*Independent laboratory testing passing standard ASTM F1671 Level 4 as developed by the prestigious CDC (Centre for Disease Control and Protection) for viral resistance in surgical gowns.

Contact Kanishka Rathore on 0455 902 688 for more information.

Email Kanishka at Kanishka.Rathore@sleepcorp.com.au

General Enquiries: 1300 857 123 www.freshotel.com.au

Specialised Linen Services 138

Freshly cleaned sheets, soft fluffy towels, warm robes and crisp table linen. We understand that every piece of perfectly cleaned linen creates a long-lasting impression on your guests. As your linen partner, we’ll help you to showcase your rooms, your restaurants, your gyms and spas whilst helping you create the ultimate experience for your guests.  splservices.com.au

Warrior Refrigeration 449

Warrior Refrigeration offers premium, silent operation mini bar fridges.

For total peace of mind for you and your customers, choose Warrior!

Warrior has 3 years warranty, quality finishing, and amazing after sales service that is completely industry friendly. We offer the best operating specifications on the market!  warriorfridges.com.au

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

Windcave 114

Windcave integrates into over 200+ software systems including all leading Property Management Software and Hospitality Point-of-Sale.

Looking for a risk-free alternative for card not present transactions? Pay By Link enables merchants to send secure payment links to customers via email or SMS. All card payments can be run via 3D secure, providing chargeback protection whilst also allowing tokenization to capture cardholder details for later use.

Get 6 months FREE terminal rental or gateway for signing up at the expo.  windcave.com

Oaky Oaky is a hyper-personalised and automated upsell engine that helps hotels drive additional profit from their existing customers by delivering a superior guest experience. Browsing from best-selling upsell offers, hoteliers can add personalised guest-facing deals in a few clicks, and promote them through perfectly timed guest communication. Oaky is trusted by innovative hotels, groups and chains across the globe, including the likes of Amaris Hospitality, ONYX Hospitality & Radisson Hotel Group.  oaky.com

novacancy.com.au

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

EXHIBITORS 17 ROCKS CHOCOLATES

556

ACCOMMODATION ASSOCIATION 648

17Rocks’ mission is to restore chocolate’s reputation by making chocolate from scratch using wholefoods. We source our beans from Papua New Guinea for the nutritional value of its volcanic soil and refine the beans using stone grinders to retain as many nutrients as possible resulting in simply pure chocolate.

The Accommodation Association is the peak industry association established in 1969 and is now the largest representative association for the Accommodation Sector in Australia. In 2020 the Accommodation Association now represents over 80% of all known accommodation providers ranging from small regional motels, caravan parks and the largest hotel groups in world.

 17rocks.com.au 3D WALL PANELS

B03

3D Wall Panels are an exciting range of decorative, textured wall panels with patterns carved into their surface. A feature wall in 3D wall panels creates a huge impact, lending an architectural feel to the room at relatively little cost.  3dwallpanels.com.au ABI INTERIORS

C23

ABI is dedicated to creating high-end tapware, fixtures and other space transforming accessories. With a focus on innovation, durability and thoughtful design, our products are made using world-class technology and processes, with up to 25-years warranty.

 aaoa.com.au ACCOMMODATION FINANCE AUSTRALIA 215 Accommodation Finance Australia are a specialist funder to the hotel & accommodation sector. The constant requirement for property improvements in the hotel market is essential but it can also be expensive. We offer finance solutions that enable you to improve your property without having to part with your hard earned capital.

ABOUT SPACE

ACCOMNEWS 706 B16

AccomNews is the leading publisher providing the latest information needed by accommodation industry management, professionals and suppliers. The print & digital edition of AccomNews is delivered directly, on a quarterly basis, to over 14,500 owners, managers and key personnel in hotels, motels, resorts, apartments and holiday parks throughout Australia.

About Space is known for its creativity, great design & new lighting technologies. We push the boundaries of innovation with impactful product ranging & custom lighting design experiences. As a strong design leader in the lighting industry, About Space delivers on-trend lighting products, custom made lighting solutions and expert advice to our customers.  aboutspace.net.au

 accomnews.com.au ACCESSIBLE ACCOMMODATION 456 Accessible Accommodation is a website for people with disabilities, the fastest-growing travel sector, for short and mid-term accommodation around Australasia. 2019 NSW Tourism & Travel Weekly Award finalists. Accessible Accommodation the leader in accessible tourism. Over 22,000 loyal, actively engaged subscribers & followers. 48,000 website page views a month. From Hotels, Resorts, Caravan Parks, Apartments, Houseboats, Glamping, & Holiday Houses.  accessibleaccommodation.com.au

ACE COMMERCIAL INTERIORS

E06

Ace Commercial Interiors was founded in Sydney with a basis for efficient furnishing solutions that would be able to suit the needs of a commercial space while at the same time utilizing a personal touch.  acecommercial.com.au ACTIVE DISCOVERY

535

 ahbeardcommercial.com AHS HOSPITALITY

143

ahs hospitality is Australia and New Zealand’s first, and leading, provider of outsourced housekeeping services to the accommodation industry. Established in 1993, today they service boutique and luxury hotels across both countries. With compliance, transparency, and quality at the forefront of their service model, ahs hospitality are here to help.  ahshospitality.com.au AJ PARKES & CO PTY LTD

 accommodationfinance.com.au

 abiinteriors.com.au

AH BEARD

Commercial bedding solutions for an exceptional sleep. Are you looking to give your hotel guests the best night’s sleep? We have a range of expertly crafted mattresses and sleep solutions to meet every need and budget. AH Beard, the choice of the leading Hotels, Resorts and Lodges across Australasia.

Celebrating 125 years, AJ Parkes is still the market leader in recognition, reward and promotional products. Proudly Australian Owned and based in Brisbane, we continue to diversify our product line to boast literally something for everyone. Badges, Medals, Stickers and Awards, as well as Innovative Signage, Promotional Goods & more. We look forward to you visiting us at NOVACANCY 2021!  ajparkes.com.au ALL SEASONS HOMEWARE

Active Discovery are passionate about play environments. We believe that investing in playspaces for children is fundamental to success in the hospitality sector. It demonstrates that you care about children, about their parents and about the atmosphere you create for your guests. Play is a child’s work, creating outstanding play spaces is our work. Visit us today and BE INSPIRED!

904

With one of the largest ranges of candles, essence products and glassware, we at All Seasons Homeware are sure to have something for everyone. Our aim is to provide with high-quality products at an affordable price. We offer a diverse range from candles to our large range of storage jars, scented diffusers, outdoor deco and so much more.  allseasonshomeware.com.au ALLARA LEARNING

600

643

815

Allara Learning is a leading national vocational education and training provider with a focus on the hospitality sector. Allara Learning’s training solutions include eLearning, nationally recognised qualifications, short courses and community programs.  allaralearning.com.au

 activediscovery.net.au

NoVacancy

Hospitality Design Fair

novacancy.com.au

59

EXHIBITORS E02

ALTITUDE 714

Australia’s leading importers and wholesalers of premium Aged Leather and Solid Timber Furniture.

From plug and play to an all-encompassing guest platform, Altitude provides the building blocks for you to reshape your digital guest experience. We give you the tools your team need to succeed in providing exceptional streamlined guest service; through guest apps, portals, kiosks and revenue boosting solutions.

ALLIANCE FURNITURE TRADING

 alliancefurniture.com.au ALLOTZ 353 Allotz is a complete automated cloud-based hotel management, channel management, guest acquisition and revenue optimization solution. Market Insights, real time channel analytics and automated yield optimization are only a few features that feed into our cutting-edge PMS. Our philosophy is simple: Automation. Innovation. We deliver innovative, productivity enhancing solutions to hotels that ensure businesses are efficient, effective and more profitable.  allotz.com ALLPRIDE SIGNS & MARKETING

507

Since our inception in 1989, our principal focus has been to provide innovative solutions that enhance the way our hospitality clients market themselves and their brand.

Allpride’s ability to provide an all-in-one service, covering all design, fabrication and installation specifications across a wide range of signage solutions, truly sets us apart from our competition.

 altitudehq.com AMADEUS 520 Travelers crave personalized and authentic experiences. Amadeus solutions help hospitality providers acquire, service, and retain guests by profitably driving demand and converting them into loyal fans. Backed by over 30 years of experience, we design open, cutting-edge software to provide the most efficient, trusted, and reliable systems for our customers.  amadeus-hospitality.com ARMSTRONG FLOORING

 allpride.com.au NoVacancy

60

C57

Armstrong Flooring is Australia’s only manufacturer of commercial vinyl flooring and has been investing in local manufacturing for over 50 years. Armstrong Flooring leads through exceptional customer service, responsible environmental practices, and

Hospitality Design Fair

NoVacancy | Hotel + Accommodation Industry Expo | 2021

produces durable high-performance flooring solutions for residential and commercial markets including hospitality, retail, education, health care, contract housing.  armstrongflooring.com/corporate/en-au ARTISTIC FLOORING

A51

Great spaces start underfoot. Artistic Flooring’s mission is to enable you to let your creativeness flow into every inch of your next project. Transform a property with house designed or custom made Axminster carpets that enable a property to make a statement from the moment someone steps foot inside.  artisticflooring.com.au ASSA ABLOY GLOBAL SOLUTIONS

610

ASSA ABLOY Global Solutions is the world leader in hotel security technology innovation for 40 years, we secure millions of hotel rooms around the globe with our industryleading brands, VingCard and Elsafe. With integrated software platforms, including Mobile Access, guestroom management systems and location solutions, we help our customers enhance the guest experience while maximizing security and operational efficiency.  assaabloyglobalsolutions.com/en

EXHIBITORS AST - KEYWATCHER

956

BASFORD BRANDS CONTRACT

Basford Contract Furnishings is one of Australasia’s largest suppliers in retail and commercial spaces. Our brands Maurice Kain, Filigree and Four Families have created a fit-for-purpose range. Our team of textile specialists help navigate the diverse product offering to produce cost-effective, suitable and unique fabric solutions for any project.

 astpl.com.au

BEPOZ 844

AUSTRALIAN INTERIOR LANDSCAPES C40 Sydney based, Australian Interior Landscapes is the leader in supply and installation of superior quality artificial plants and trees throughout the hospitality industry across Australia. They are the preferred supplier recommended by architects and designers due to their amazing quality, passionate detail, cost effectiveness and selection of artificial plants.

 basfordbrands.com

BLOOMINGDALES C39 The leading Australian supplier of luxury, designer lighting and furniture, and proud manufacturers of Australian-made handtailored lampshades and pendants. With committed and experienced international partnerships, Bloomingdales delivers innovative, bespoke designs for small through to large-scale projects, with a focus on service and product quality excellence.  bloomingdales.com.au/lightinglampshades-occasional-furniture

Bepoz Point of Sale Hospitality Management Technology - built to unify your hotel.

One consolidated management platform integrating Point of Sale, Self-ordering – Dine In, Room Service & Take-away, Customer Loyalty Engagement, Property Management System Integration and 200+ additional integrations. All backed with unmatched proactive reporting analytics and 24/7 superior customer service and support.

Body Bike Australia is a leading manufacturer and supplier of indoor bikes. We have a 20year track record of creating the best indoor bikes the market has seen. With 9 different models to choose from in 11 different colours we have the right bike to suit your needs.

 bepoz.com.au

BRIGHTON TECHNOLOGIES GROUP 213

BODY BIKE AUSTRALIA

130

 body-bike.com.au

Autoflo make “Touch-free” electronic tapware in Melbourne. We combine innovation, electronics, and design, to create safe hand washing solutions for public and private spaces across multiple industries, predominantly hospitality, healthcare, education and residential.

Bespoke Interior Solutions has over 30 years’ experience in furniture design, procurement, supply, and logistics with a strong focus on commercial project work. We are supported by a team of professionals specialising in Interior Design, FF&E Design, Graphic Design, FF&E Procurement, warehousing and logistics.

Brighton Technologies Group is the leading provider of Paging & Communication systems to Australia’s Hospitality sector.

Connect Paging, Guest & Staff paging, Guest Tracking, Two-Way Radios, Wireless Kitchen Communications, Call Points, Customer Survey Systems. Interfaces to BMS, Fire & Alarm, Gaming, POS. Send messages to Pagers, WiFi devices, DECT, Two-Ways, SMS, email. We are your Total Communication Solution Provider.

 autoflo.com.au

 bespokeinteriorsolutions.com.au

 btgau.com.au

AVICO 606

BEV MARTIN TEXTILES

We are a reliable & agile AV, Technology in the workplace solutions-based business. We offer a complete end to end solution, so the client doesn’t need to worry about a thing. We design, procure, deploy and commission, then we hand over completed successful projects, both large and small.

Leading importer/distributor of commercial hospitality linen established in 1970. Our products are specifically designed to meet the needs of today’s hospitality market, consisting of collections in luxury & Standard pillows, superior quality mattress, quilt & pillow protectors, including waterproof, quilts & quilt covers, blankets, mattress toppers, along with white & vat dye coloured bath linen, variety of table & kitchen linen.

Britex is an Australian owned carpet cleaning company, providing Australians professional and affordable carpet cleaning solution for over 30 years. A market leader in the carpet cleaner hire market, the Britex carpet machines are high quality, affordable, and is proudly Australian’s leading choice in ‘Do it Yourself’ carpet cleaning solutions.

 als.net.au

BRUCE KIRBY FINE ART & DESIGN

 artificialplants.com.au AUTOFLO F29

 avico.com.au BAR FRIDGES AUSTRALIA

354

Bar Fridges Australia specializes in all types of glass door refrigerator products, from mini motel room units to tropical alfresco rated outdoor fridges the range is extensive and complete. We have quiet running ‘ranges’ of fridges in beer and wine combinations for home and commercial applications, all products are Australian tested and approved and come with excellent warranty.

BESPOKE INTERIORS / CORPORATE ART

 bar-fridges-australia.com.au BARBEN B53 Barben is excited to announce the release of their much anticipated “Shield” tapware, this revolutionary patented design is the greatest tapware innovation that has been seen in 50 years. The unique patented design allows flexibility and the confidence that the waterproofing membrane will not be penetrated or disturbed.

BISONHOME + BRIAN TUNKS

NoVacancy

B24

439

D42

Bisonhome celebrates fine Australian Design.

Our classic stoneware ceramics and blown glass vessels suit both commercial and decorative use. Their elegant pared-back aesthetic allows both collections to blend seamlessly with any decor. Our BRIAN TUNKS blown and faceted glass features rich colours and unique hand-crafted statement pieces. 

bisonhome.com

 barben.com.au

62

B41

Australian Security Technology or more commonly known simply as AST are the local support and distribution channel for the Morse Watchman KeyWatcher solution in Australia and New Zealand. With access to a software development arm, we provide a flexible and integrated electronic key management solution to the Security Industry, the facilities management space and the fleet management world.

BRITEX CARPET CARE

 britex.com

NoVacancy | Hotel + Accommodation Industry Expo | 2021

F15

Over an 8 year period, Bruce has developed through a Studio Practice at The Old Papermills in Fyansford, Geelong. Bruce’s specialty, Ink Fineliner drawings represent a style of artwork that cannot be found anywhere in the world, some taking over 300 hours with style & sophistication on completion.  brucekirbyfineart.com BRUMBY SUNSTATE

804

Proudly Australian owned for over 32 years, Brumby Sunstate is a leading wholesaler of books into the Australian market. We supply a large variety of books that suit a diverse range of customer needs. Our extensive range of books includes bestselling children’s books, beautiful style and design books, and gift books perfect for any occasion.  brumbysunstate.com.au

Hospitality Design Fair

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AccomNews is the leading accommodation industry publisher providing all of the latest information needed by accommodation industry management, professionals and suppliers.

Official Media Partner

NoVacancy 2021

Pty Limited

Proudly published by Multimedia Pty Ltd. For further information, please call us on 07 5440 5322, drop us an email at advertising@accomnews.com.au, or visit us at www.accomnews.com.au

EXHIBITORS BUNNINGS TRADE

310 & 410

Bunnings has a long history of supplying the building and construction industry in Australia, and we’ve evolved to support organisations too. But, we’re much more than a supplier.

We have the scale, expertise, service and solutions to be your professional partner and help you grow your organisation.  bunnings.com.au/trade/trade-services/ your-partner-for-organisation-solutions CADRYS CONTRACT

C24

Introducing Cadrys Contract, a new destination for bold, original soft flooring solutions. Bringing you the best of striking, unique area rugs and wall-to-wall carpets from around the world, we also provide bespoke solutions to ensure that the needs and complexities of your next hospitality or commercial project are fully met.  cadryscontract.com.au CARGO CREW

819

Cargo Crew is home of The Modern Uniform. Our mission is to create uniforms that staff want to wear. We are a purpose-driven business with a passion for original design & offering the highest standard of customer service. Our quality uniforms do NoVacancy

room experiences, bar and room sales, gifts and promotional items to suit your needs and budget.

the heavy lifting to unite your teams across all roles creating a cohesive Modern Uniform look.

 chocolateworks.com.au

 cargocrew.com.au CHARGE BUDDY

CIC TECHNOLOGY

853

Charge Buddy provides the phone charging station and manages the system through a sophisticated shared power bank rental app that allows users to locate and rent a Charge Buddy and keep it for as long as they like without being attached to a cable.  chargebuddy.com.au CHECK INN SYSTEMS

543

Check Inn Systems are world leaders in high security check in kiosks, key safes, keyless lock systems, In addition to our standard product range. We manufacture custom solutions for your property. Our kiosks integrate with several property management systems making our technology ideal for the hospitality industry.  checkinn.com.au CHOCOLATE WORKS

 torus-technology.com CIVIQ 825 The surest source of health, wellbeing and happiness. We create, manufacture, and distribute smart, design-led, solutions for people who value the health, well-being and happiness of their community.  civiq.com.au

640

Chocolate Works are Australia’s premier supplier of customised chocolate products for the promotional, corporate and hospitality sectors. With 20 years’ experience we can create a bespoke chocolate product for in

Hospitality Design Fair

Identification Products Name badges Door plates Desk plates

Promotional Products Small signage

Recognition Products Corporate Awards Trophies Medallions

Pens Stickers

Services Printing Engraving Doming

1800 777 125 AJ Parkes - Name Badges ajparkesbadgesandtrophies For an extensive view of our product range Visit www.ajparkes.com.au 64

NoVacancy | Hotel + Accommodation Industry Expo | 2021

620

CIC Technology is a global provider of smart key management solutions for all industry sectors. Australian made and designed, our products allow you to supervise and track your building’s keys, cards and tags – with utmost efficiency, control and precision.

EXHIBITORS CLEAN STREAM TECHNOLOGIES 746 Clean Stream Technologies are introducing a complete bacterial/ virucidal solution to hotel housekeeping. The Enviroklenz UV air purifier which kills a broad spectrum of pathogens including SARS virus groups, combined with Citrox hard surface spray with a 6 month COVID protection, offers hotels a complete, portable and cost efficient addition to hotel sanitisation programs. Contact Scott Whittaker for more details and trial. 0425 236 248  cleanstreamtechnologies.com

CLINQ BARWARE

F25

CLINQ is an Australian leader in boutique barware.

We provide off the shelf and customdesigned barware, glassware and other accessories for your bar, restaurant or accommodation. Whether it’s branding or a unique style you’re after, CLINQ manages the process from design to delivery.  clinq.com.au

CODELOCKS AUSTRALIA PTY LTD

249

Codelocks designs and distributes a wide portfolio of innovative, standalone keyless door locks and access products for a range of growing markets. Our products include stylish push-button mechanical locks, digital electronic locks, locker locks and smart solutions, which are easy to manage and operate using a keypad, card and smartphone.  codelocks.com.au COMBITEL 314 CombiTel has a proven track record of delivering TV and Digital Signage solutions that are tailored to our clients’ needs. In addition to our wireless Internet system, our Omniscreen Pilot software provides guests with a simple-to-use, engaging information and entertainment system from the moment they enter their room.  combitel.com.au COMFORT SLEEP

510

Comfort Sleep is an Australian made family business that’s created beautifully tailored mattresses for nearly 40 years. Supplying customised luxury mattresses and bedding for the likes of Crown Resorts and The Star; we’re a proud, passionate and awardwinning business that is design inspired

R e v e n u e

and committed to producing only the finest premium quality mattresses. We simply put more love into every mattress.  comfortsleepbedding.com.au COMMERCIAL FITNESS SOLUTIONS 356 Commercial Fitness Solutions offer an unparalleled experience as a trusted partner for your facility. Our mission to inspire our clients with innovative equipment, cutting edge technology & performance you can rely on. Bring it to life with Commercial Fitness Solutions.  commercialfitnesssolutions.com.au COMMERCIAL FURNITURE MAKERS AUSTRALIA C28 Commercial Furniture Makers Australia (CFMA) began in 1993 with the vision to combine the authenticity of classic craftmanship with the efficiency of modern technology. CFMA are proud designers & manufacturers of 100% Australian made furniture for Hotels, Motels, Service Apartments and also the Healthcare & Aged Care sectors.  cfma.net.au

M a n a g e m e n t

ARMA

L earn More

COURSES QUALIFICATION BUSINESS AUDIT APAC RM SUMMIT MEMBER COMMUNITY YIELDMAX

FOR ACADEMIA

E-LEARNING

www.arma-revenuemanagement.com

I novacancy.com.au

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EXHIBITORS COVERSTYL AUSTRALIA

454

Create, renovate or transform your walls and furniture with CoverStyl’. With our thermoformable architectural vinyl, you can cover many surfaces like wood, aluminium and PVC. Hotel bedrooms, kitchens, lounges… Covering solutions where you can do renovations in every room of your establishment. With over 470 adhesive films, our solutions come in various styles for interiors that match your taste.  coverstyl.com.au CVENT 849 Cvent is a leading meetings, events, and hospitality management technology provider with over 27,000 customers and 300,000 users worldwide. Cvent’s suite of products automate the planning process to maximize the impact of events. The Cvent Hospitality Cloud partners with hotels and venues to help them drive group and corporate travel business.

infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution. With its global network of 500+partners D-EDGE’s is a place to do business.  d-edge.com DAY SEVEN - FUNCTIONAL WORKWEAR 647 Bespoke Melbourne-made uniform label DAY SEVEN offer custom-designed functional workwear for contemporary hospitality. A team with over 10 years of experience in both FOH and BOH roles that believe staff “deserve to feel comfortable, confident, appreciated and respected at work. At DAY SEVEN, we seek to help hospitality achieve this.

306

D-EDGE is a SaaS company offering leadingedge cloud-based e-commerce solutions to more than 12,000 hotels in over 100 countries. Combining technical excellence with digital marketing expertise, D-EDGE brings a holistic hospitality technology NoVacancy

654

 DefibsPlus.com.au DELION 740 Please visit us at our stand for more information.  Delionwireless.com.au

 dayseven.com.au

 cvent.com/au D-EDGE HOSPITALITY SOLUTIONS

DEFIBSPLUS PTY LTD

Defibs Plus is an Australian and NZ owned and operated company, passionate about increasing the survival rate from Sudden Cardiac Arrest (SCA). Our goal is to empower communities to be well equipped and to feel confident with bystander CPR and Defibrillation. We have a customer for life program supporting businesses on every aspects on an AED.

DECO AUSTRALIA

C47

DECO Australia is an Australian family-owned manufacturer of quality aluminium architectural building systems and specialty finishes such as the innovative Super Durable™ sublimated powder coating finishes DecoWood® and DecoVogue™.

DEPENDABLE LAUNDRY SOLUTIONS 731 Australian wide supplier of Maytag Card, Coin, Commercial and Industrial Laundry Equipment. When you need commercial washing machines and dryers to last, backed by the longest and best warranty in the industry - we have the product for you! Stock, Spare Parts and Service available Australia Wide  DependableLaundry.com.au

 deco.net.au

Hospitality Design Fair

3-IN-1 MULTIPURPOSE CLEANING MACHINE Experience versatility, reliability & performance with the Britex Deep Cleaning Machine Providing trusted, reliable and high performing cleaning solutions for over 35 years

THE ULTIMATE

3-IN-1 BUNDLE Includes CARPET WAND GROUT & TILE WAND UPHOLSTERY WAND

EXCLUSIVE

OFFER

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NoVacancy | Hotel + Accommodation Industry Expo | 2021

www.britex.com

BritexCarpetCareDIY

ONLY

$1,600 Come to stand 120 to discuss how we can assist in reducing your annual cleaning costs.

britexcarpetcare

EXHIBITORS DESIGN4SPACE A45A

DIVERSEY AUSTRALIA

Design4space is a Sydney based boutique interior design company that specialises in the hospitality field. We are so passionate about our vision and design4space would love to create a unique space for your unique space.

Since 1923 Diversey has been a global leader in the cleaning and hygiene industry. With five world class R&D centres globally, Diversey delivers smart and sustainable solutions for cleaning and hygiene which improve productivity and ultimately enhance customer experiences. Visit our stand to meet our friendly team!

We are China HPL manufacturer specialising in the field for 10 years. We have the most complete laminate colors from American and Vietnam and good relationship with Hilton, Marriott, and Wyndham. We are a very strong company and will provide you with quality products and services.

 diversey.com

 take-group.com.cn

 design4space.com.au DESIGNSTUFF GROUP PTY LTD

F39

We are a Melbourne Design Company, supplying the design and hospitality industry with a curated range of bathroom accessory solutions. Our range includes SS lockable soap and sanitiser dispenser holders, tissue boxes, paper bins, a large selection of hooks, wayfinding signage and more.  designstuff.com.au/commercial/ commercial-restroom-bathroom-fittings DEZIGN E39 Dezign is a well established business with over 40 years’ experience in creating outstanding spaces to live and relax in. With wide ranging Australian manufacturing capabilities, we have the ability to design and deliver the best possible outcome for a wide customer base.  dezign.net.au

711

DONGGUAN TIANJIA DECORATION MATERIALS CO

B40

631

DULUX B36

Dolphy Australia is Australia’s single brand manufacturer and supplier of hygienic hotel & Bathroom Supply Products. Continuously believing in innovation, we are the leader in services that help you manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.

For generations customers have trusted Dulux for top quality and long-lasting coatings for iconic residential and commercial properties. We can provide a tailored painting specification for your property, free of charge, including paint and other building products such as waterproofing and concrete repair.

Email propertyservice@dulux.com.au.

DOLPHY AUSTRALIA

 dolphy.com.au DOMETIC 916 Dometic is a global market leader in branded solutions for mobile living in areas of Food & Beverage, Climate, Power & Control, Safety & Security and Hygiene & Sanitation. Dometic operates in the Americas, EMEA and Asia Pacific. Our motivation is to create smart and reliable products with outstanding design.  dometic.com/en-au/au

 dulux.com.au/applicator/services/ commercial-and-industry-solutions/ commercial-solutions EASY WINDOWS

B46

Leaders in uPVC Double Glazed windows and doors, Easy Windows has provided quality services across NSW for 17 years.

Made to order in a wide variety of styles, our sustainable and low-maintenance solutions ensure unmatched comfort with superior noise-reduction, thermal protection and durability in the Australian climate.  easywindows.com.au

Exclusive Australian distributors of

NUMATIC, HAAGA FLOOR SWEEPERS, DUOP & UNGER 1800 BUY MOP / 1800 289 667 E. orders@edmondson.net.au

www.edco.net.au www.numatic.net.au

Find us at Stand 126 novacancy.com.au

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HOTEL TECH & AV SOLUTIONS Call 02 9624 7977

High Impact Digital Displays & mounts

Diverse Audio & Video Solutions

In Room Tablets & TV Solutions

HOTEL AUDIO VISUAL INSTALLATIONS & DIGITAL SIGNAGE SOLUTIONS Established 1993 Contact us at:

www.avico.com.au | Tel: 02 96247977 |

E: avico@avico.com.au

EXHIBITORS ECOLAB 235

EHOTELIER 548

Ecolab is a trusted partner working behind the scenes at nearly 3 million customer locations globally. We help customers solve operational challenges, reduce their environmental impact and protect their brands. Our associates deliver comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use, and improve operational efficiencies in more than 170 countries.

eHotelier is the leading eLearning provider for the hotel industry. Our curriculum is curated by academics and industry leaders and is recognised globally. Set your own pace from any device, whenever and wherever you choose with over 200 courses and 15 certifications for hospitality professionals.

Hotel leaders the world over rely on eHotelier to grow their careers, teams and businesses.

 ecolab.com EDCO CLEANING PRODUCTS

ELEMENT SECURITY

126

Edco Cleaning Products are Australia’s Largest Family Owned supplier of cleaning, janitorial and food service products.

Celebrating 80years in business, Edco are focused on designing high quality products to suit Australian conditions and excellent service. Edco are the Exclusive Australian Distributors of Numatic International products, Haaga Sweepers, Duop Cleaning System, Sorbo and Unger Window Cleaning Products and Glomesh floor pads.

961

Element Security is a privately owned company servicing NSW and beyond.

Element Security provides electronic security services, specialising in large Enterprise Surveillance Solutions. Our clientel range from small pubs to large clubs and hotels as well as commercial buildings. We also offer Access Control, Intrusion Detection and CCTV Analytics.  elementsecurity.com.au ENRICH360 829 The enrich360 community supports enterprises in many sectors including hotels, airports, corporate buildings, hospitality, healthcare, education, government, retailers

 edco.net.au

NoVacancy

 ehotelier.com

and agriculture. Converting foodwaste to fertiliser at your hotel and displaying the enrich360 Certified logo you’re demonstrating that you participate in a sustainable food waste program. Whether we engage as diners, gardeners, farms or partners, we’re all beneficiaries of this commitment.  enrich360.com.au EUROCOM 453 Eurocom, a leading Integrator of Hospitality IP Voice, Collaboration and Mobility Solutions / Applications including ALE Rainbow. Exclusive Distributor of MODA, the modern, modular, guest solution designed by Jacob Jensen.

MODA equips Hotels with a stackable device exceeding the needs of today’s modern traveller, reducing the number of bedside/ desk devices to one compact modular solution.  euro.com.au EUROPANEL ACOUSTIC SOLUTIONS B58 When people think of hospitality spaces, they think noise! europanel fabricate a range of products that offer both visual appeal and acoustic benefits including soundproofing, absorption and redirection. We specialise in lobbies, restaurants, guest rooms, spas, porte-cochères, conference and communal areas. Good acoustic design doesn’t mean compromising visual aesthetics.  europanel.com.au

Hospitality Design Fair

MUCH MORE THAN A GUESTROOM LOCK: SALTO smart access control SALTO’s access control solutions for hospitality deliver a seamless guest experience, and enhance staff accessibility.

Support all your key operations such as check-in, property management, staff management and overall security.

Our premium electronic locking solutions – which include sleek designs to match any interior décor – are simple to install and cover every access point from back-of-house organization to guest room management, with one easy-to-use system for accommodation of all types and sizes.

With over 10,000 hotel projects worldwide, you can be confident that SALTO has a robust and proven solution to suit your hospitality environment.

Visit us at Stand 316!

For more information, call +61 (0)3 8683 9782 or email hospitality.au@saltosystems.com. www.saltohospitality.com

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Guest experience: convenient & contactless smartphone keys Hotel management: control who goes when and where Security: 24/7 access control covering your entire property Integration: compatible with PMS, GRMS and Guest Apps

EXHIBITORS EVENTDRAW 144

EXTERITY 115

FCF NATIONAL

Easy to use software that event planners and venues create event floor plans in 90 seconds. Layouts such as dinner dance, theatre, cocktail & classroom style layouts with ease. Drag and drop furniture, tables, chairs, AV, props etc onto the plan, which results in an attractive & professional plan to email to clients!

Exterity, a VITEC Company, is a marketleading provider of IP Video, Digital Signage and Guest Experience technology. Our hospitality and leisure solutions are used worldwide to provide tech-savvy guests with a “better than home” experience. Supply an extensive selection of international TV channels, up to 4K, to any number of guest rooms, alongside relevant, engaging information in communal areas.

FCF is proudly a 100% Owned and Operated business, focused on helping our Clients protect their Employees, Customers and Assets, by providing and managing a solution for all their Life Safety requirements. FCF is structured with individually owned Franchises which reduces middle management. We also offer 5 Year Warranties on Fire Extinguishers & Emergency Exit Lighting.

 eventdraw.com EVER DESIGN GROUP PTY LTD

D48

Ever Design Group specialises in designing and manufacturing bedroom furniture. Our passion for design and innovation, backed by our commitment to quality and customer service has led us to be recognised as a leading manufacturer and now we are able to offer our services in the for commercial fit outs.  everdesign.com.au EXP 360

420

Exp360 provides a full service virtual reality platform. Providing strategies from production to play out and how to maximise ROI. We work with Hotels to increase their direct bookings through 360/ VR content but also utilise the content for sales as well as HR.

 exterity.com EZIWASH 461 Eziwash is an Australian based technology provider to the unattended retail industry, including laundry and vending locations.

Utilising customised electronic hardware and innovative software technology, Eziwash integrates with retail vending equipment including washer, dryer and snack/product equipment. Payments are processed through PCI compliant software. Our product is targeted to shared accommodation including universities, hotels, backpackers, caravan parks and boarding houses.  eziwash.com.au

459

 fcfnational.com.au FCS COMPUTER SYSTEMS

614

FCS provides a suite of solutions that seamlessly connect various departments together for more efficient hotel operations.

Our solutions help hoteliers enhance guest experiences by automating and streamlining processes, empowering staff, and providing hotel management with real-time information.

Our open API for third-party solutions, and forty years of experience have established FCS as a reliable partner in hospitality technology.  fcscs.com

 exp360.com

novacancy.com.au

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EXHIBITORS FINBRELLA UMBRELLAS

B10

FINBRELLA - a unique umbrella: Wind-stable, uncomplicated, elegant. Caringly constructed in Australia with highest quality components.

Coupled with an exhaustive range of intelligent anchoring options, FINBRELLA is extraordinarily versatile. From hotels to boats, piazzas to pool sides, FINBRELLA provides a modern, functional shade option. FINBRELLA “Retro” model adopts conventional umbrella geometry without sacrificing versatility, durability or a remarkable aesthetic balance.  finbrella.com FINESEAT C34 With a local factory in Sydney, Fineseat is a commercial manufacturer specialising in upholstery and the distribution of commercial furniture. Our bespoke furniture solutions ensure that fabrics and dimensions can be customised to suit each project. Our continual research in the design and development of new products see that we are constantly at the tip of innovative furniture solutions.  fineseat.com.au FIRST CLASS VALET

661

First Class Valet are experts in valet parking & concierge services, that make it easy for you to impress your guests. First Class Valet are solutions based and offers contracted or temporary solutions, labour hire, complete training, as well as cloud based technology that integrates with most hotel reservation systems.

compendium. Your business will get an easy-to-manage, future-proofed system with all the support you’ll ever need. Foxtel means business.  foxtel.com.au/biq FRESHOTEL BY SLEEP CORP

FresHotel® by Sleep Corp® brings together 40 years of documented research and success in bedding. Proudly born and bred in Melbourne, our flagship brand, ProtectA-Bed®, is the world’s number one brand in bedding protection and can be found in 42 countries world-wide. Our products provide protection from liquid damage, dust mites, allergens and bed bugs.  freshotel.com.au GALLERY DIRECT

G.C. LAUNDRY EQUIPMENT

FLOW FURNISHING

B39

Flow Furnishings are leaders in the sourcing, supply, design and installation of curtains, soft furnishings and accessories. We are supported by a network of representatives available to assist with your soft furnishing requirements and provide design consultation. We operate from a state of the art local manufacturing facility in Sydney.  flowfurnishings.com.au FOXTEL 125 Foxtel is a leading Australian subscription television company offering the world’s best content and entertainment technology for businesses. Keep your guests entertained with an ‘at-home’ experience including free-to-view access to our huge library of content, in-built casting and on-screen digital

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638

For the past 20 years G.C. Laundry Equipment has grown the awareness of Dexter Industrial Laundry Equipment in Australasia. GCLE is a full-service provider for all your sales, rentals, profit share, service, design & planning as well as the installation, maintenance & our Factory Trained Technicians and Spare Parts team that offers a 24/7 service.  gcle.com.au GIN LOUNGE BY CHADA CHADA is recognised as one of the world’s leading Interior Design studios, with more than three decades of experience and 125 successful projects to its name. CHADA’s core specialism is hospitality design, but the practice also works in the residential, corporate and aged care arenas.

Flamingo Furniture Commercial are an Australian made family-owned and operated business who have been in operation for 40 years supplying the Hospitality and Healthcare industry with quality furniture solutions. Based in the foothills of the Yarra Valley Victoria, all products come with the assurance of quality materials and service.

 chada.com.au GLOBAL CARD SYSTEMS (GCS GROUP) / TIMEFLYZ

813

Global Card Systems (GCS Group) is a hightech entity that strives to integrate smart technology with hotel products. Our goal is to create a comprehensive system of hotel technology to complement hotel operations and enhance the guest experiences.  gcsrfid.com GLOBEWEST A41 A leading supplier to the Australian Interiors Industry since 2004, GlobeWest is one of the country’s most respected furniture brands. Inspired by uniquely Australian living, GlobeWest creates distinctive furniture & homewares for beautiful spaces.  globewest.com.au

Hospitality Design Fair

NoVacancy | Hotel + Accommodation Industry Expo | 2021

 www.gokitech.com GOLDEN CHAIN MOTOR INNS

253

From small beginnings over thirty years ago, Golden Chain has grown into one of the most recognised accommodation brands in Australia. Gold Chain is unique in the tourist accommodation landscape as the only membership co-operatives in the Australian industry fully owned and managed by our members.  goldenchain.com.au GOPLAY COMMERCIAL PLAYGROUNDS 920

 Gallerydirectaustralia.com

F16

 flamingofurniture.com.au

C22

Please visit us at our stand for more information.

 firstclassvalet.com.au FLAMINGO FURNITURE COMMERCIAL DIVISION

326

GOKI 201 Goki makes hotels better places to stay. We combine smart devices & software to offer a contactless guest experience, improve operational efficiency & direct guests to ancillary revenue streams. To revolutionize your space, visit www.gokitech.com.

Goplay Commercial Playgrounds designs and constructs specialised playground equipment (right here in Australia) for hotels, food chains, clubs, resorts and more. From design to installation, Singapore to Australia, we have a custom playground for you. Our playgrounds are 100% designed and manufactured in Australia. Our products are 100% recyclable.  goplay.net.au GRACE BUSINESS SERVICES

637

Grace Business Services is the commercial moving division of the Grace Group, offering dedicated project logistics, FF&E and OSE services. Solutions are meticulously planned, developed and delivered around your specific needs, budgets and constraints, with an attention to detail and quality that is trusted

by Australia’s largest organisations.  grace.com.au/business-services GREEN DESIGN INDOOR PLANT HIRE C06 Green Design is one of Australia’s largest indoor plant hire companies offering the most dynamic range of indoor plants to complement our exclusive range of planters.

We’re not just about Plant Hire, providing Vertical Garden’s, Living Green Walls, Moss Walls and Roof and Balcony Garden Systems.  greendesign.com.au GREEN DRAINS ASIA PACIFIC

F50

The Green Drain™ is a new standard in Drain Protection Technology. A proactive approach to safe-guarding commercial and residential properties from pathogens, odours, pests and sewer gases. Our waterless self-sealing trap is easy to install and eliminates the need to manually charge traps making it an environmentally friendly solution.  greendrains.com.au

THE Ci GROUP

EXHIBITORS GREEN ECO TECHNOLOGIES

HAMPER WORLD - THE GIFT SPECIALISTS 322

944

Green Eco Technologies is an Australian business which developed the WasteMaster that converts putrescible waste to a concentrated residue within 24 hours. The residue can be disposed of via an anaerobic digester which generates renewable electricity or to create a high quality fertiliser/compost through partners. In this manner your waste is diverted from landfill.

We have the perfect gift for someone who has gone the extra mile. Make buying for staff, customers, family and friends effortless with our collection of gourmet hampers.

Our carefully selected range of Australian made gourmet treats and premium wines means every taste is catered for.

Presented in our signature keepsake tin, our gourmet gift will be truly appreciated.

 greenecotec.com GREENPLATE B57

 hamperworld.com.au

GREENPLATE® is an Australian owned and operated company based in Brisbane, Queensland. We specialise in the design and manufacture of stainless steel Commercial Electric BBQs, Solar Electric BBQ Systems and a range of utilitarian Solar products including lighting, automated locking and power generation.

HANDY SANITISER

GTG LIVING WATER

708

GTG Living Water is an Australian owned company. GTG Living Water is bottled at the source in the pristine wilderness of the high mountains of Europe. Our factory is right next to the spring and bottling has no human interaction ensuring guaranteed pureness.

GTG Living Water ensures that our water comes to the consumer pure and clean.  gtglivingwater.com.au GUESTTRACTION 349 GuestTraction is an accommodation technology provider with over 20 years’ experience in the industry. Our product Dash provides a sustainable digital check solution that will revolutionize and dramatically improve your online check in process. This system reduces face to face interactions by empowering a guest during their reservation journey. Come along and see the system in action today.  guesttraction.com GYM SOLUTIONS

910

Australia’s leading supplier of used, new and remanufactured commercial gym and fitness equipment. Using 3d Design software we create bespoke training spaces for health clubs, hotels, fitness centers and home gyms alike. We then deliver and install the total gym. Exclusive distributor of premium brands – Aktiv Solutions and Tuff Stuff.  gymsolutions.com.au

416

HE2020 A45B HE2020 is supplying their range Australia wide and has recently launched their products into the New Zealand market. As a leading Importer and Distributor of quality commercial catering and refrigeration equipment, HE2020 are committed to continually increasing their range and providing exceptional value for money.  he2020.com.au 850

Heliocol are the world’s largest supplier and installer of solar pool heating systems.

The Heliocol panels have been in constant production for over 40 years, and they are covered by a 25 year warranty. We also supply and install Rheem Heat Pumps and Gas Heaters.  heliocol.com.au HEMISPHERE HOSPITALITY SOLUTIONS 129 Maximise your revenue today! We responsively drive and support a whole of business approach to achieve and exceed your income targets. Revenue and yield strategy, sales and marketing, online distribution, online travel agent management, website development, all customised for independent hotels, motels, resorts and pubs of any size.  hemispheresolutions.com.au

 hibernateoutdoors.com.au

Higgins Coatings is Australia’s premier painting solution provider. With the strength of a national network, Higgins’ team of local experts work with you to tailor a solution for your hotel and resort. Through our commitment to safety, quality, and the environment, we’ve achieved an industryleading ISO tri-certification, ensuring that we meet the highest standards, protect our people and the environment.

HISITE CHANNEL MANAGER

74

Hospitality Design Fair

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645

A powerful channel manager for any type of property. HiSITE Channel Manager maximises your online booking potential by connecting you to OTAs, GDS and Metasearch Channels.

Your property’s rates and availability are automatically updated in real time across all channels, eliminating manual processes and minimising the risk of overbookings.  info.hisite.com.au HONEYBADGER TECHNOLOGIES

420

HoneyBadger Technologies is an innovative digital integration company that specialises in premium streaming Powered by Google Chromecast, guest-room entertainment solutions and guest internet facilities. We are an Australian company with over 17 years of experience and currently powering rooms and TV’s across Australia, New Zealand, Japan, Fiji and Samoa.  honeybadger.tech HOSPITALITY AND RETAIL SYSTEMS 135 HRS is recognized as an official Oracle Hospitality Partner, providing coverage in over 77 countries to more than 6000 customers.

HRS offers a wide range of innovative solutions to its customers - Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, etc.  hrsinternational.com/en

NoVacancy

546

 higgins.com.au

 handysanitiser.com.au

HELIOCOL POOL HEATING

A49

Driven by the desire to stay home and enjoy your space, the Hibernate brand was created. Our products are designed to be beautiful, functional and create an environment you don’t want to leave. Hibernate pots are handcrafted; consists of a range of different shapes, sizes, colours to suit all spaces.

HIGGINS COATINGS

Handy is a versatile hand sanitisation station that can be customised to your retail, commercial or home environment. Small footprint, easy to maintain, and a permanent solution to help you prioritise the health and safety of those around you.

 greenplate.com.au

HIBERNATE OUTDOORS

Dolphy Australia is Australia’s single brand manufacturer and supplier of hygienic Hotel & Bathroom supplies.

We are the leader in services that help you manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.

DOLPHY SUPPLIES HAND DRYER

TOILET ROLL DISPENSER

HAIR DRYER

PAPER TOWEL DISPENSER

MAGNIFYING MIRROR

CLOTHES LINER

SOAP DISPENSER

IRONING BOARDS

SANITISER DISPENSER

DIGITAL SAFES

EXHIBITORS HOSPITALITY SALES & MARKETING ASSOC. 547 HSMAI is a 90-year old non-profit industry association for hotel and hospitality sales, marketing, revenue management, distribution, digital and general managers. Membership and participation with HSMAI offers certifications, online and face-to-face training, networking and conference events for career development in the hotel and hospitality industry. See www.hsmaiacademy.org for certifications.  hsmaiasia.org HOTEL INTERIORS

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Hotel Interiors specialists in hotel furniture & refurbishment. We custom manufacture to your specifications, or work with you to develop individual furniture design concepts for your property. With over 35 years of experience, Hotel Interiors offer superior fit-outs of guest rooms, lobbies, and common areas. We ensure the ultimate comfort of your staff and guests.  hotelinteriors.com.au HOTEL STRATEGY CO.

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“We are in the business of making our clients more money, simple as that” As Hotel Performance Consultants we help accommodation businesses make dramatic increases in occupancy, revenue and profit... guaranteed! Come see us for your own customised strategy and growth action plan.

a superior range of systems to protect and improve the appearance of concrete structures, including anti-bacterial and antislip solutions for commercial kitchen floors.  hychem.com.au HYPER MARKETING

Hyper is one of only a few Australian marketing agencies that understands the power of databases to a business, and we have the unique ability to turn complex data into strategic opportunity for our clients. Our knowledge of data helps us create and design powerful marketing and communication campaigns forging lasting connections between our clients and their customers.  hyperhyper.com.au IMPROVISION DESIGN

 improvision.com.au INDIGO LOVE COLLECTORS

House of Bamboo® is Australia’s specialist in bamboo and sustainable building materials.

For over 45 years, we have been committed to providing premium organic and engineered bamboo alternatives for indoor and outdoor applications. Our materials are easy to work with and bring natural texture and beauty to any space.

 indigolove.com.au INDIVIDUAL POUR OVER COFFEE SACHETS 561 Australian based manufacturer and supplier of Individual Pour Over Sachets. A very simple sachet made of non-woven material which when opened reveals 10 to 12gms of ready ground roasted coffee beans. The sachet is cradled by an ingeniously folded paper stand, which suspends it over your mug. Simply drizzle in hot water for a single serving of fresh roasted coffee.

 houseofbamboo.com.au 703

Please visit us at our stand for more information.

HUNTER TECHNOLOGIES

613

Hunter Technologies specializes in bringing innovative technology to your venue. They have four main products for the hotel industry. HQAir - air and surface treatment for your venue, CellarControl - reduce beer line cleaning costs. Ecoroq Filters - improve your cool room while reducing costs. Pool Control - Reduce chemical costs and improve your water in pools and spas.  huntertechnologies.com.au HYCHEM INTERNATIONAL PTY LTD B54 Hychem is a formulator and manufacturer of high-quality resins for use in the Australian flooring market. Built on a foundation of knowledge and commitment in formulating NoVacancy 76

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Indigo Love is inspired by travel and the world we live in. We bring a sense of sophistication and adventure to any interior. Indigo Love is a doorway to the world of Interiors, craftsmen and artisans - a place to lose yourself and discover.

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HUB OS AUSTRALIA

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Improvision design are architectural upholsterers with an extensive understanding of the ergonomics of booth/banquette seating, fabric paneling, fabrics choices, foam and filling materials. Now introducing our CNC decorative stitching machine enabling architects and designers to create unlimited new phase stitching patterns and textural experiences.

 hotelstrategy.com.au HOUSE OF BAMBOO

554

 rubiacoffeetraders.com.au

independent hotel, a smaller chain, or a global brand, with Infor you get scalable solutions that deliver measurable results.  infor.com/industries/hotels-resorts INMIRON 809 Inmiron Australia specialises in the manufacture, customisation, wholesale, and retail of professional melamine tableware.

Our goal is to maintain the excellent quality of service our customers have come to expect, while continuing for ways to improve and innovate through our world-class production capabilities. We offer a variety of products to satisfy all our customer’s needs in the hospitality industry.  inmiron.com.au INNQUEST AUSTRALIA HOSPITALITY SOFTWARE 730 Cloud and on premise software solutions for operators of all shapes and sizes. We provide easy to use solutions backed up with true hospitality support. When you call for support, we answer, and resolve the issue there and then. No online ticketing, no waiting for weeks for resolutions... customer service is simply as important to us as it is to you!  innquest.com.au INSTANT SHADE UMBRELLAS

D30

Instant Shade Umbrellas design and distribute Australia’s best commercial umbrella range.

From lightweight cafe umbrellas that can be customised with logos and branding, to heavy duty giant umbrellas with integrated lighting and heating options - we’ve got an umbrella to suit your commercial requirements.  instantshadeumbrellas.com.au INTRUST SUPER

710

Intrust Super combines complete personalised service with innovative technologies to maximise your staffs’ savings and help simplify your super obligations. They understand the environment you work in, your staff and your priorities. You and your staff will always have a support network to call on whenever it’s required.  intrustsuper.com.au

INFOR 113

IPG MEDIA

With industry-specific software for the Hospitality industry, Infor is your proven technology partner. Over 20,000 hotels in more than 100 countries are using Infor software to increase sales, maximize revenue and drive efficiencies. Whether an

IPG Media supplies ‘News Corp Australia’ newspapers in both hard copy and digital formats to leading hotels throughout Australia every day. They include The Australian, Daily & Sunday Telegraph, Herald Sun, Courier Mail, Sunday Mail, The Advertiser, Mercury, NT News, Gold Coast Bulletin. We also distribute quality magazines to hotels often selected to match the readership demographic requirements for each hotel.

Hospitality Design Fair

NoVacancy | Hotel + Accommodation Industry Expo | 2021

 ipgmedia.com.au

831

EVENTDRAW INCLUSIONS Unlimited Users Create up to 10,000+ event plans per year Create your own custom shapes along with the 5000 furniture shapes already included.

Guests lists – unlimited No Restrictions on New Events Per Month or Year No Lock in Contracts

EVENTDRAW: THE MUST-HAVE TOOL FOR EVENT PLANNERS

WEBSITE www.eventdraw.com

PHONE EventDraw is diagramming software that enables event planners to create stunning event floor plan layouts in just minutes.

Event planners can create accurate and streamlined event floor plan layouts such as dinners, conferences and cocktail events in record time.

Australia + 61 02 9056 4197 USA + 647 470 2121

EMAIL sales@eventdraw.com

HOW DOES EVENTDRAW WORK? EventDraw is drag and drop software. Our team setup the templates (venue function spaces or outdoor site plans) and customise your smart shapes (furniture and equipment).

This allows event planners to ‘drag and drop’ the shapes onto the plan to create accurate, to-scale floor plan layouts.

WHY DO YOU NEED IT? By providing event visualisation, you can deliver on the event experience, plan events faster, easier and more accurately.

It’s now more important than ever to deliver an exceptional personalised experience to your potential customer — no matter if it’s a simple board meeting or an elaborate wedding.

EXHIBITORS IUGIS 246 iugis is a global sustainable technology company on a mission to respond to today’s environmental challenges for tomorrow’s generation. We don’t just sell solutions – we’re part of a movement to change the way businesses view sustainability, reduce waste, drive energy efficiency and provide safe workplaces around the world.  iugis.com JANUS ET CIE

A17

JANUS et Cie serves hospitality clients with unparalleled service and outstanding craftsmanship. A comprehensive global resource with a catalog of over 6,000 pieces including design-driven furniture, stocked accessories and performance textiles, JANUS et Cie has inspired, influenced, and delivered for decades to create beautiful spaces inside and out.  janusetcie.com/hospitality JASON COMMERCIAL

460

LAMSON CONCEPTS

 lamson.com.au

 justdigitalsignage.com.au KAOLIN TILES GALLERY

D21

Kaolin Tiles, backed by one of the most advanced porcelain tile manufacturers, introducing unique natural stone look tiles and showpiece sets. With industry best specifications and standards over 10 times stricter than international requirements, Kaolin can offer products so exact, that grout joints of 0.5mm can be used.  kaolin.com.au KASTA TECHNOLOGIES

555

 kasta.com.au

KODA Lighting distributes high-end technical and decorative lighting from Europe and North America. We’ve been supplying trendsetting designer lighting to the Australian A&D market since 2004.

 jasoncommercial.com.au

LA GROLLA

At Jbn Sound Solutions our goal is to provide holistic acoustic solutions using our innovative Audio and acoustic products to provide effective, long term, sustainable solutions to eliminate noise complaints.

Custom designed to solve amplified music complaints, our flagship product, the Jbn Sound Ceiling provides the ideal solution for any entertainment space whilst offering peace of mind for venue owners.  jbnsoundceilings.com JEM MANAGED IT SERVICES

240

Internet services Network and internet security including SD WAN technology.

Enterprise wireless solutions. Managed IT services including 24/7 remote and on-site support. ICT project management, integration, auditing and reporting. Cloud and IP telephone systems. Maintenance and monitoring solutions. On-site and off-site backup and disaster recovery solutions.  jem.com.au JUST DIGITAL SIGNAGE

413

JDS helps hospitality, conferencing, and accommodation venues share key information with patrons via modern and innovative digital signage. We currently provide hardware, software, and support to more than 500 screens in hotel foyers and meeting rooms across Australia and New NoVacancy

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 kodalighting.com B12

La Grolla is a wholesaler, manufacturer of framed art, supplying the retail, hotel, retirement living and property market for the past 40 years. We have a depth of experience in design and manufacturing and are able to assist in all aspects of developing and delivering small and large projects.  lagrolla.com.au LAF TECHNOLOGIES

LEFT BANK ART GROUP

Left Bank works with artists and the interiors industry, using specialist knowledge and exceptional equipment, to produce art across a huge range of surfaces. We offer thousands of artworks that we can customise and produce in house quickly and on budget.

We’ve got it down to a fine art.  leftbankartgroup.com.au

748

Please visit us at our stand for more information.  lepack.com.au LIFE FITNESS

 lifefitness.com.au LIGHTS & LAMPS AUSTRALIA

 laftech.com.au

Architectural hardware for the design conscious

We have been operating in the furniture industry over 17 years, and continue to work with leading developers, architects, designers, and retailers globally. In partnership with LaForma and Nori Handelab, we are suppliers of European designed and custom specified furniture and homewares to the accommodation, residential, and hospitality sectors.  laforma.com.au

Hospitality Design Fair

NoVacancy | Hotel + Accommodation Industry Expo | 2021

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A successful lighting importer and wholesaler.

Our company has an experienced and professional team that specialises in various forms of lighting. We have an extensive range of floor lamps, table lamps, pendants, shades & glassware, as well as a specialised commercial lighting range. With an emphasis on style, quality and affordability.  lightsandlamps.com.au

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926

Create memorable fitness experiences for your guests. For 50 years, Life Fitness has been supplying premium fitness equipment and creating world class wellness facilities.

Our partnership with leading hotels, resorts, spas & luxury residential apartments worldwide ensures your guests are comfortable and safe working out on familiar equipment.

Established in 1987, LAF Technologies is one of Australasia’s leading suppliers of Ultraviolet UV-C disinfection devices, for use in commercial buildings such as offices, retail, hotels, and hospitality sites. Our UVC devices are all made in Italy to the highest quality standard, with independent testing

by Universities to verify its effectiveness.

Proven and reliable solutions, with minimal maintenance required.

LAGRAND FURNITURE

D28

LEPACK 330

KASTA Technologies simplifies the complexity of in-room controls and smart devices into the integration platform that connects all assets, operations, systems, and services for the hotel & serviced apartments.

KODA LIGHTING

300

Please visit us at our stand for more information.

Jason Commercial is one of Australia’s largest suppliers and manufacturers of hospitality and commercial bedding, pillows, bed linen, towels, blankets, electric blankets & soft furnishings, supplying the accommodation industry with premium textile products for over 50 years. We proudly offer great service and superior products at competitive prices.

JBN SOUND SOLUTIONS - JBN SOUND CEILING 820

80

Zealand. From LCD panels to large LED videowalls and interactive touchscreens, we provide solutions to help convey your message.

LIVEPORT GUEST WIFI | BEYONDTV 440 Liveport provides Hospitality Guest Wifi and IPTV solutions across Australia. 24/7 Support and a professional team to back it up.  liveport.com.au LO & CO INTERIORS

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 loandcointeriors.com.au LOUD DESIGN GROUP

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LOUD Design Group manages a carefully curated building materials library. This is stored in the LOUD library an archive that began in 2018. Our archive and material specialists are creating an archive with accurate referencing: a shared resource to reduce sampling and RETHINK landfill. Let's get loud together.  louddesigngroup.com.au

The world’s best guest engagement platform:

Stream over 1,000 movies On Demand†

Stream over 4,000

TV episodes On Demand

90 channelsˆ Over 50 different sports live and on demand

Users can cast their own content

Ultra High Definition*

PMS integration Cloud based platform with #

future proof technology

User Interface customisation Digital compendium# Add in your own content Digital signage Guest messaging# Australia-wide support

†Movies included when you take the Movie Vault add-on pack. ˆ90 channels are included when you take the Content Warehouse and Movie Vault add-on pack. *Requires Ultra High Definition compatible TVs. #Included when you take the Enterprise technology pack. Some channels not available in public viewing areas. This product is available to Foxtel Business Accommodation subscribers only and based on a purchase of 100% of screens within the property. Requires internet and compatible device. Foxtel marks used under licence by Foxtel Management Pty Ltd. BUS0508

For more information, visit us at stand 125 at No Vacancy or:

Call 1300 760 347 Visit foxtel.com.au/biq

EXHIBITORS LRS AUSTRALIA

644

LRS Australia has a range of products that can be implemented in a variety of environments and industries. Get things done faster and easier with LRS solutions that help streamline your business and improve customer flow. LRS has remained dedicated to developing technologies that help service businesses provide better customer experiences, streamline operations, improve service and increase sales every day.  lrspaging.com.au LUMAS GALLERY

MATS R US

635

 matsrus.com.au

 metrohotels.com.au

C15

MAYFIELD C45

MEWS 201

Mayfield are the leaders in contemporary desk lamps, floor lamp and lamp shades in Australia & NZ for Hotels, Hospitality and Aged Care. Creating beautiful lighting, designed in Melbourne, since 1945.

The Founder of Mews, Richard Valtr, and CEO, Matthijs Welle, are former hoteliers with a serious passion for technology and service.

Our mission is to transform an entire industry with cloud solutions that make hospitality more rewarding for everyone.

 mayfieldlamps.com.au

Melitta Professional Coffee Solutions (MPCS) is a renowned full system supplier and quality solutions provider to the Foodservice Industry. Among our customers are leading hotels, cafés, restaurants, fast-food and convenience stores, hospitals and catering companies.

Please visit us to hear more about our extensive assortment of products, services, local sales and support for your business.

LUTRON BY SPECIALISED LIGHTING SOLUTIONS 914 SPECIALISED LIGHTING SOLUTIONS is a national leader in providing turnkey lighting solutions. We proudly partner with Lutron Electronics Co. USA and are their Hospitality Technology Integrators for Australia. We provide a full range of services including design assistance, project management, system programming, and post occupancy service for the hotel property.  slsgrp.com.au

 melitta-professional.com.au

MAGNETITE RETROFIT DOUBLE GLAZING 636

MERRY & MODERN

Magnetite is Australia's leading secondary and retrofit double glazing company.

Magnetite offers a unique, multi-award winning retrofit double glazing system, delivering you all the benefits of double glazed windows without the need to have your existing windows replaced. This is ideal for the hospitality sector to reduce noise and improve comfort by reducing excessive heat and cold in the room.

D18

Merry & Modern is an ultimate destination for those seeking both quality and style.

We focus on bringing unique ultra modern design, high quality and new-to-market products. Sourced from all across the globe we offer unique tableware, home accents from the world’s most esteemed designers and brands.

 magnetite.com.au

 merryandmodern.com.au

MAKITA 544

MARKIAN E22 Please visit us at our stand for more information.

METRA AUSTRALIA

 markian.com.au

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METRA electronic locks offer a touch-less experience when using your lockers. Combine this with smart integration to your access management system, for a secure and seamless user experience for employees and patrons. HPL Compact lockers are exclusive to METRA across Australia. They are durable, bacteria, moisture, and corrosion resistant and an integrated point of sale can also be installed.  metraaus.com

Hospitality Design Fair

NoVacancy | Hotel + Accommodation Industry Expo | 2021

 mews.com/en MIELE PROFESSIONAL

MELITTA PROFESSIONAL COFFEE SOLUTIONS 340

 au.lumas.com

 makita.com.au

550

Metro Hotels is the longest standing 100% Australian owned and managed hotel chain with over 45 years of hotel management expertise. With accommodation from spacious hotel rooms to self-contained apartments in Sydney, Miranda, Newport, Ryde, Melbourne, Perth and Darwin, Metro Hotels caters to both the leisure and business traveller.

Having achieved great retail success since opening in Melbourne in 2015, LUMAS has sin5ce grown its Hotel and Hospitality offering exponentially. LUMAS offers over 3,000 works and works with over 250 artists.

LUMAS works directly with designers, architects and FF&E companies to create unique interiors.

Makita is leading the way in cordless Commercial Cleaning, Power Garden and Building Maintenance solutions. Boasting the world’s largest range of tools on one 18V lithium-ion battery. Paired with market leading rapid charge technology, Makita cordless tools are ready to work when you are!

METRO HOTELS

Mats R us is a leading Australian manufacturer and supplier of heavy duty Branded custom floor mats and carpet, commercial carpet tiles, Bar mats and antiFatigue mats. We have been supplying the industry for over 16 years with our premium matting products and excellent customer focus. We have no minimum order quantity. 7 day turnaround.

506

The basis of your success, Miele Professional dishwashers and laundry machines are meticulously designed to meet the high demands of a commercial environment.

This applies in particular to features such as speed, performance and reliability.

Our machines set standards in terms of optimising cost-efficiency, dependability and environmental impact.  miele.com.au/professional MINT FF&E

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We specialise in the custom manufacture & sourcing of commercial furniture and accessories. Our in house designers aim to continuously introduce exciting products to our core collection, keeping it contemporary and in line with market needs. Our team is talented and committed with a passion for furniture.  mintffe.com.au MODIEUS C54 Specialists in providing simply beautiful flooring. Extensive expertise in colour and design consultation, planning, project management and providing exceptional flooring solutions to meet the client’s project brief and budget. Always considering factors of commercial viability, design integrity, with creative objectivity through to a successful project completion.  modieus.com MODINEX GROUP - ARCHITECTURAL LININGS C33 Modinex Group is the name behind a consolidated house of brands that are proven leaders in the architectural building products industry. Setting new benchmarks every year, our brands stand proudly at the forefront of innovation, design, supply, service and compliance.  modinex.com.au

Maximise the value of your food waste with the WasteMaster recycler

Visit us on stand 944

• Change the destination of your food waste from landfill to energy production.

• Reduce your environmental impact.

• Maximise the use and value of your food waste.

• Convert your food waste into a valuable resource on site.

• Reduce the volume and weight of your food waste by up to 80%.

• Enjoy a cleaner and safer waste environment.

• Reduce your costs.

• Recycle your food waste without using water or microorganisms.

T: 1800 614 272 E: hello@greenecotec.com

www.greenecotec.com

EXHIBITORS MODIO GUESTROOM ACOUSTIC CONTROL 445 MODIO Guestroom Acoustic Control provides a quick and effective solution to one of the hotel industry’s most persistent complaints: noise. By introducing a soothing airflow-like background sound, MODIO’s sound masking technology reduces both the frequency and severity of a wide range of noise disruptions, improving sleeping conditions for guests.  modio.audio

NEATT DESIGN

A33

MUSECO is proudly Australian owned.

We manufacture locally and are also co-owners of an overseas factory. Combined with our expertise, this gives you greater flexibility, control and cost options for your bespoke pieces, volume buys or complete fit-out.

Exclusive, custom-made or from our stocked range.... it’s available.  museco.com.au MYBOS 607 MYBOS offers a cloud-based solution aimed to simplify everyday hotel management tasks for overall improved company performance. With a user-friendly interface and application in managing work orders and housekeeping, tracking room inspections, capture asset and key registers and taking control of hotel preventative maintenance, MYBOS has a solution for many of the rising issues within the hotel management industry.  mybos.com MYSMART INTELLIGENT ENVIRONMENTS 749 Forging a solid reputation as a provider of innovative automation solutions for hotels and hospitality venues in the Australasian region, mySmart strives to enhance the guest experience and provide solutions which encompass and deliver for the guest and hotel brand. From intelligent guest room controls to ongoing managed services, mySmart’s premium integration solutions deliver seamless efficiency, cost-control and resource management.  mysmart.com.au NAPTRESS 501

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 neatt.com.au/shop-1

 nolans.com.au 226

NEC has a century-long history of innovation.

From its cornerstone ideal - “Orchestrating a brighter world” - NEC integrates technologies, expertise and ideas from around the world.

Through value co-creation with customers and partners, NEC Australia aims to realise a brighter and more prosperous future that maintains a compatible balance between customer needs and societal expectations.  nec.com.au NESPRESSO PROFESSIONAL

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Would you like to offer consistent high quality, and sustainably sourced coffee to your guests and customers? Whether in the lobby, guest rooms, conferencing, meeting rooms, restaurant or breakfast bar areas: Nespresso Professional offers commercial coffee solutions that are tailored to each environment within your hotel or establishment.  nespresso.com/pro NEW AGE VENEERS PTY LTD

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Australian owned and operated, NAV is committed to innovating the way Australians design functional and beautiful spaces in the workplace, community, and in the home.

Partnering with architects and interior designers, NAV was founded on a premise of introducing the Australian building industry to technically advanced premium designer surfaces.  newageveneers.com.au NEWBOOK 738 NewBook is an award-winning Property Management Suite designed to streamline operations, boost revenue and direct bookings. Owned and operated in Australia, NewBook is an all-in-one platform offering a range of software, hardware and services including, a Property Management System, Booking Engine, Channel Manager, Creative Services, Self-Service Technology and more.  newbook.cloud

Naptress is a familyowned designer and manufacturer of mattresses and bed-set components. Durability, comfort, and value for money are what we offer to our customer. Our factory-direct business model ensures you get the most competitive price that cannot be beat.

Nextrend works with hospitality businesses to create inviting spaces that entice new customers and keep your regulars coming back. With our quality indoor and outdoor furniture, we make your fit-outs and upgrades easy with the latest styles and products, backed by unmatched customer service.

 naptress.com.au

 nextrend.com.au

NoVacancy

NOLAN GROUP

Celebrating over 100 years, the Nolan Group's range of textiles for the hospitality industry offers solutions for Floorcoverings, Acoustics and Commercial Upholstery. All products are focussed on delivering aesthetic appeal for all design themes, quality and functionality for the various environments within the diverse hospitality sector.

NEC AUSTRALIA MUSECO PROJECTS

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Established by Seaton Mckeon and James Laffan in Sydney, Australia in 2019. Seaton and James have collaborated over the years in the development of a large range of products. Neatt. draws upon this collective experience to develop simple, functional furniture that has a focus on Australian materials and craftsmanship.

NEXTREND HOSPITALITY FURNITURE D49

NUI SOFTWARE

560

Please visit us at our stand for more information.  nui.global NUVHO 244 Nuvho is a specialised hotel services and management company focused on driving efficiencies within the independent serviced accommodation sector across the disciplines of sales, marketing and revenue management. We bring a unique and integrated approach that delivers cost benefits to our clients including reduced OTA commission, high productivity and proven above market share performance.  nuvho.com OBODO CONTEMPORARY FURNITURE B30 Obodo Contemporary Furniture represents an exciting collection of internationally recognized furniture brands. Obodo delivers a fresh an extensive collection of furniture solutions for the commercial, hospitality and contract market.  obodo.com.au ONITY 345 Onity is a worldwide provider of innovative mobile access solutions, electronic locking systems, and electronic safes. We offer our customers industry-leading solutions, all backed by globally accessible customer service and suppport.  onity.com OPTII 726 Optii’s data driven, automated, and predictive solution helps hotel housekeeping and operations departments thrive in the modern world. Our solutions are the operational linchpin to delivering on guest fulfillment and satisfaction. Optii is used by hotels around the world including La Cantera Resort & Spa, The Don Cesar, Okada Manilla Resort & Casino, Le Meridien, IHG and more.  optiisolutions.com

Hospitality Design Fair novacancy.com.au

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EXHIBITORS ORDER UP

707

Order Up provides you with smart digital menus which are loaded onto your guests own mobile device. No app or tablets needed, just Tap or Scan to order. Allow your guests to place an order online in room, at the bar, in the restaurant or around the pool.

innovation, and delivering a level of growth unmatched in our industry. We aim to create more smiles with every sip and every bite!  pepsico.com.au PETERS ICE CREAM

 orderup.com OTA INSIGHT

207

OTA Insight empowers hoteliers to make smarter revenue and distribution decisions through its market-leading suite of cloudbased business intelligence solutions including Rate Insight, Parity Insight and Revenue Insight. Supporting 55,000 hotels across 168+ countries, it has partnerships with brands including Choice, Best Western, Hilton, Radisson, Accor, Wyndham and Hyatt.  otainsight.com PACE REVENUE MANAGEMENT

201

Pace is the new leader in revenue management technology. An all-in-one, award-winning platform with high-frequency pricing engine, a demonstrable advantage in forecasting accuracy, full strategic control through an intuitive app, customisable business intelligence and more. For more information visit www.pacerevenue.com  pacerevenue.com PARIS GROUPE

320

Paris Groupe is a hotel supply company with a strong focus on providing high quality environmentally friendly products to the accommodation industry in Australia and New Zealand. We have a large portfolio of globally recognized brands and work with our valued clients to supply beautiful bespoke lines of product that will reflect their brand and provide the ultimate guest experience.  parisgroupe.com PELICAN ROUGE

553

Pelican Rouge has developed a strong reputation as leaders in the supply of coffee systems to front of house, conference and breakfast areas alike. Our focus on customer service, support and developing long term relationships with our clients, is our strength and goal. Come and visit our stand, have a coffee and see why we are leaders in our industry.  pelicanrouge.com.au

 peters.com.au PGH BRICKS & PAVERS

 pghbricks.com.au PHAT SOURCING

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 phatsourcing.com PHILIPS HOTEL TV - WESTAN

500

Westan is a leading AudioVisual supplier to the Hospitality industry across the APAC region.

We are the exclusive Master Distributor for Philips Hotel TV for the APAC region.

We also offer Digital Signage and Large Format Indoor and Outdoor LED solutions for all aspects of Hospitality usage. With a National Network of Showrooms and Sales Teams we offer unrivalled service.  westan.com.au PIANPOL STYLA SP.J

619

Pianpol Styła Sp.j manufactures mattresses that your guests will keep checking in for!

Celebrating 30 years as a passionate familyowned business, Pianpol Styła Sp.j brings European luxury to the Australian lifestyle and can accommodate the budget and needs of your hotel.  pianpol.pl/en

Hospitality Design Fair

NoVacancy | Hotel + Accommodation Industry Expo | 2021

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 plantscapingsolutions.com.au POTO BED SHEET SYSTEM

358

POTO a Perth based start-up is developing the Bed Sheet System to improve the wellbeing of workers who change bed sheets. Our entirely new approach eliminates the need to lift any part of the mattress, an action which when repeated multiple times per day is causing serious injury and long-term health problems for millions of hotel industry employees worldwide.

PPG ARCHITECTURAL COATINGS

811

Please visit us at our stand for more information.  ppg.com PRECOR 719

The possibilities are endless with PHaT Sourcing custom designed and ready-made furniture. Created to suit any space, Phat Sourcing make your dreams a reality and keep your customers coming back. Our wealth of experience in unique design supports our clients’ visions to seamlessly bring their ideas to life.

Experience joyful moments through our delicious products and unique brand experiences. We pride ourselves on being the best possible partner, driving game-changing

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Realise the timeless beauty of genuine clay bricks in your hospitality space with PGH Bricks & Pavers. When you have weight or space considerations, you can achieve this through a lightweight brick rail system like Avante or the simple installation of brick facings. Find out more at the PGH stand!

PEPSICO 313

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Peters have been an Australian tradition for 100+ years. We pride ourselves on delivering the best quality Ice cream, with an offer that meets every occasion. Our much loved iconic brands & products can help enhance your overall guest experience. Partner with Peters Ice Cream to create more treating occasions.

PLANTSCAPING SOLUTIONS

Plantscaping Solutions are an innovative, creative yet practical team, with over 20 years of design, installation and maintenance experience. It's important to us that we provide a free design consultation service to ensure the design dictates the best final outcome - a unique & relaxing client experience.

Precor develop personalised health and fitness experiences that help people live the lives they desire. They were recently acquired by Peloton, the leading interactive fitness platform. Peloton is set to launch in Australia in 2021. Precor is distributed by NovoFit, Australia’s trusted provider of global fitness brands.  precor.com/en-au/commercial PROCELL PROFESSIONAL BATTERIES 830 Procell is a premium professional battery brand, exclusively serving the professional market. Procell solely focuses on the professional market in order to guarantee products and services specifically designed for professional usage. As a result, Procell Alkaline batteries are used by millions of professional end-users around the world for its quality, reliability, performance and service.  procell.com/en-au QUALITY BLINDS

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Quality Blinds is a heritage business beginning over 20 years ago as a humble repairs and servicing outfit. We have now grown to be a provider of blinds and window furnishings. Internal and external, covering all applications: Commercial spaces, Large Scale Residential, Bespoke homes, Specialty designs and more.  qualityblinds.com.au

Catch the Hottest Dongle in Town at Stand 420 The ability to stream media apps such as Netflix and YouTube by way of their mobile device is now the most important content in a guest room.

HoneyBadger Technologies is the leading provider of SONIFI STAYCAST powered by Google Chromecast and can provide your hotel with a safer environment and more efficient operations.

Trusted by

We can offer your property great technology, leading entertainment solutions and a higher than average ROI. With our unparalleled service and commitment to the industry we are with you 24/7.

Fearless • Innovative • Adaptive • HoneyBadger For more information see Swasha or Heinrich

www.honeybadger.tech

*Some features described may require additional software, hardware, licensing and costs. HoneyBadger Technologies is an authorised reseller of SONIFI. SONIFI® & STAYCAST® are registered trademarks of SONIFI Solutions, Inc. Google Chromecast is a trademark of Google LLC. All other trademarks used are the property of their respective owner.

EXHIBITORS RAPIDCLEAN NATIONAL SUPPLY SOLUTIONS 336 RapidClean has 65+ stores throughout Australia & New Zealand with cleaning supply experts managing owner-operated stores.

Stocking major brands of industrial, commercial and environmentally-friendly cleaning, catering, safety and packaging products. RapidClean provides customers with support from a national organisation while providing local service, single source and cost-effective one-stop-shop solution.  rapidclean.com.au READYTECH 538 ReadyTech is the leading provider of people management software for educators, employers and facilitators of career transition.

Our 20 years of experience in education and workforce solutions means we deeply understand our customers’ businesses and needs. A long-term investment in our technology and business automation delivers productivity and strong return on investment for our customers.  readytech.com.au RECEPTION SOLUTIONS

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A family owned business with 30 years’ experience in the telecommunications industry. We are a major provider of TV, Satellite and IPTV systems using the latest European platforms. Partnering with all the major hospitality TV brands we can provide a complete turnkey solution for upgrades and new builds.  receptionsolutions.com.au

RIVA REAL ICE CREAM

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Riva has been operating for over 25 years and was born out of the desire to create an Ice Cream delivery method that could eliminate the pain often experienced with soft serve machines and scooping programs. The Riva Ice Cream Dispensing Systems have since revolutionised real Ice Cream delivery.  rivarealeasy.com RMS CLOUD

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RMS Cloud is a global, industry-leading software company providing flexible and scalable technology for the hotel and accommodation industry. Trusted by over 6,000 properties across 45 countries, RMS Cloud's property management system is designed to help hoteliers increase revenue and streamline operations so that staff can spend more time attending to guests' needs.  rmscloud.com ROOM MANAGER & RESONLINE

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Room Manager is a complete Property Management System that allows you to manage your reservations, payments, accounting, reports, marketing and more.

Room Manager is a robust system that provides you with the tools to expand accommodation business. With full training and ongoing support, you'll have complete control over your rates, availability and distribution with ResOnline, our integrated in-house channel manager.  roommanager.com.au ROOMOPERATIONS 455

RESPLUS ACCOMMODATION SERVICES 118 Resplus Accommodation Services provide a range of professional services to independent, specialist and boutique accommodation businesses.

Our services include marketing, distribution, reservation & revenue management and reporting. Our focus and experience ensure business partners get maximum exposure through both direct and indirect channels, generating more bookings at better rates.  resplus.com.au REVA HOSPITALITY

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The complete digital guest experience for your hotel or resort. For when true digital guest engagement means more than just being able to order from your restaurant. We drive additional revenue and enhance guest engagement by enabling guests to order from and interact with all F&B outlets, including room service as well as all hotel services, experiences and amenities.  revahospitality.com NoVacancy 88

RoomOperations is an Australia based SaaS Company providing state-of-the-art hotel operations and guest management software for the hospitality industry. All aspects from Guest Management, Housekeeping, Maintenance, PM, Lost & Found, Inventory Control, Asset Management, Minibar and more. Our Customers include resorts and hotel chains from Europe, Middle East and Asia.  roomoperations.com ROWDY CROWD DRINKWARE

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Australia's first stemless, unbreakable, 100% dishwasher safe drinkware. Won't ever crack, craze or go cloudy even after hundreds of washes, commercial or domestic. Perfect to brand with your logo for events and functions. Quick turnaround. Has put an end to single use plastics for thousands of thrilled customers.  rowdycrowd.com.au RUBBERMAID COMMERCIAL PRODUCTS 230 Rubbermaid Commercial Products has a portfolio of leading brands known for superior performance, design and innovation. We

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strive to provide innovative, high-quality, costeffective, and environmentally responsible products.

Our “Work Smarter” philosophy is incorporated into all our products. We consistently develop solutions that are best-in-class in durability, ergonomics, and sustainability.  rubbermaidcommercial.com.au SABCO PROFESSIONAL

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Sabco (South Australian Brush Company) was established in Adelaide in 1892 making it one of the world’s oldest cleaning tool companies.

The Sabco Professional division is a team of industry cleaning experts that provide commercial cleaning solutions. The Sabco Professional range of products are built to a higher specification then our consumer range ensuring a superior performance.  sabcoproffesional.com SAFEGUARD COMMERCIAL FLOORING B51 Safeguard is a long established company that has worked successfully with many small to large businesses in an ongoing relationship.

Our aim is to develop the system to suit the customer requirements that will give a floor that will not only fit their needs but be long lasting.  safeguard.net.au SALTO SYSTEMS

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Inspiration, dedication, and passion have led SALTO to become one of the world's top hospitality sector suppliers of electronic access control systems. Our vast selection of electronic locks are designed to match the style of your property and our complete, integrated access control solutions provide flexibility and reliability without compromising security.  hospitality.saltosystems.com SATARA C12 Satara Australia supplies the Australian retail, designer and commercial markets with a range of high quality, hand crafted, indoor and outdoor furniture and homewares. Inspired by natural materials and global trends.

Our collections are designed to enable our customer’s appreciation and enjoyment of our great Australian lifestyle.  satara.com.au SCENT CENTRAL

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Scent Central provides unique and tailored ESSENTIAL OIL fragrances to successfully influence hotel guests. Our NATURAL essential oils are scientifically proven to increase BRAND LOYALTY, drive MEMORY RETENTION, improve GUEST SATISFACTION and INCREASE REVENUE. Our exclusive range of fragrances can be diffused through your air-conditioning or through wall-mounted systems.  scentcentral.com.au/hotels

Next Generation Hotel Management Software Our all-in-one property management solution that empowers you to orchestrate a great experience that attracts guests, drives customer loyalty, and increases your profits. Effortlessly. www.innquest.com

Designed for Larger Properties Property management system to manage groups/chains and strata owned properties, providing advanced security settings and multi-level reporting.

www.cmshospitality.com

Leading Hospitality POS solution Fully-integrated POS with InnQuest and CMS PMS. H&L provides a full back-ofhouse solution, currently being used by over 2,300 venues in Australia.

www.hlpos.com

InnQuest, CMS Hospitality, and H&L POS are part of the same group.

One unique team to cover all your hospitality needs.

EXHIBITORS SCREENWOOD D40 Screenwood design and manufacture modular linear timber systems combining the beauty of natural timber with the latest acoustic technology to create a unique finished solution for any project. Screenwood Systems are fire rated, VOC tested and are acoustically rated. Screenwood is environmentally certified.  screenwood.com.au SCULLY OUTDOOR DESIGNS

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Scully Outdoor Designs have been supplying an extensive range of highest quality outdoor furniture, shades, shelters and outdoor infrastructure since 1994. We work together with our clients to create and deliver solutions that ensure long-term quality outcomes.  scully.net.au SEALY COMMERCIAL

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Designed specifically for the accommodation industry, Sealy Commercial beds are developed to ensure guests experience the quality sleep that they desire stay after stay.

Sealy is proudly Australian owned and made with all components sourced locally and for many years, the company's flagship brand, Sealy Posturepedic, has been the number one selling premium bedding brand in Australia.  sealy.com.au

SHOPFIT CO

With over 20 years’ experience in delivering high-quality commercial projects, Shopfit Co has a team ready to handle your next project.

We can help you find the right design team to get ready for construction as well as handling the permits, applications and the entire construction process with your designer.  shopfitco.com.au SIGNATURE FLOORS

SEARLES HOMEWARES

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SHIJI GROUP

 signaturefloors.com.au/commercial SIMPLIFI 803 Simplifi are a Managed Network Provider, offering highly redundant WiFi, Casting, IoT, Voice and CCTV Solutions for Hotels, Resorts, Caravan Parks and Hostels. From Network design to implementation and on-going support, our Australian based team can assist with projects of all sizes.

SLEEPMAKER 438 SleepMaker® is part of The Comfort Group, one of Australasia’s largest bedding companies has a proud history that spans over 100 years. SleepMaker originated in the 1930s and since day one, we haven’t stopped in the pursuit of producing quality mattresses right here in Australia. We produce Premium Quality Hospitality Bedding to suit all needs.

Visit us on stand 438.  sleepmakercommercial.com.au SNAPWIRELESS 646 SnapWireless is excited to announce SnapSpot, a public wireless charging solution for a variety of businesses and public locations.

SnapSpot future proofs your venue with the latest wireless charging technology.

We offer a simple and safe charging solution using contactless charging that can be embedded into almost any surface.

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Shiji Group offer world-class technological solutions for the hotel, retail, food service and entertainment industries. Our mission is to help our clients better serve their guests through integrated hospitality systems. We are committed to security, ease-of-use and modern connectivity so our customers can focus on serving their guests.  shijigroup.com

 snapwireless.com.au SNAX WITH ATTITUDE

SHIPPING CONTAINER POOLS

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We repurpose A-grade shipping containers into modern Shipping Container Pools. We believe an innovative design is a sustainable one. A revolutionary above ground pool, matched by no other on the market. We make sure everything flows together so all you need to do is PLUG > FILL > PLAY.

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Snax With Attitude is a Manufacturer and Distributor of portion control snacks for the Hospitality industry. This includes boutique, custom and specialty items servicing Hotel Minibars, Guest Amenities and Bar Nibbles.  snaxwithattitude.com.au

 shippingcontainerpools.com.au

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Signature Floors is an Australian-owned and operated flooring company reputed for designing innovative, in-stock as well as custom flooring solutions courtesy of Signature Studio. On offer are five customisable mediums like tufted, woven, hand-tufted, modular and dye-injection in sumptuous colour options, to bring your custom carpet designs to life.

 searlehomewares.com.au

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SPECIALISED LINEN SERVICES

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SPL (Specialised Linen Services) provides linen hire and supply, laundry, dry cleaning and valet services to customers in the accommodation, health Care, aged care and hospitality sectors. SPL has grown rapidly, with over 1,500 employees in 15 locations, boasting the two largest laundries in the Southern Hemisphere.  splservices.com.au

 simplifi.systems

Searles Homewares, a leading supplier of premium furniture and home décor. We offer an extensive range of wholesale products to retailers and interior stylists, including luxury furniture, coastal décor, lighting solutions, bespoke wall art, designer mirrors, decorative pots, basket ware, and women’s clothing and accessories. We also provide tailored, commercial grade furniture and décor solutions for resorts, restaurants, and boutiques.

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STAAH 443 STAAH is a NZ based technology company that specialises in cloud-based channel management and booking engine for accommodation providers to maximise online revenue., STAAH’s industry-leading technology powers a property’s distribution through online travel agencies (OTA), direct bookings and digital marketing services.

STAAH has more than 10,000+ partner properties in over 90+ countries. Offices in Australia, NZ, SEA, India and UK/Europe.  staah.com STONE PONY

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Stone Pony supplies imported and custom made furniture to the hotel, accommodation and hospitality industries. We import a curated range of solid timber furniture from China and India and work with a variety of Australian and reclaimed timbers for custom work. Projects include cafes/bars to five star resorts.  stonepony.com.au STR 729 STR track supply and demand data for the hospitality industry. STR’s comprehensive solutions empower clients to strategise and compete within their markets with valuable market share analysis. Principally, STR provides properties with historic and forward looking benchmarking of their performance with their market and competitors.  str.com STREAMVISION 514 Streamvision are the Guest Entertainment Specialists. Our solutions are proudly developed and supported here in Australia and include IPTV, Digital Signage, Casting, WIFI/HSIA and much more.

CLUBstreamvision has revolutionised how Hospitality venues procure and support technology for Guests. Designed to dramatically reduce your operating costs and allow easy entry into new technology. Visit stand 514 to learn more.  streamvision.com.au SUITE DESIGN

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Suite Design specialises in the supply of turnkey FF&E packages. Over the last 15 years, we have worked with hotels, motels, serviced apartments, holiday parks, mining and student accommodation properties across Australia. Whether you require a single item or you are furnishing an entire property, we have something for you!  suitedesign.com

The Modern Digital Media Solution For the hotel and accommodation industry As the Hotel & Accommodation market continues to develop and improve their overall guest experience, News Corp Australia has created a product which offers your guests seamless access to market leading news coverage from a wide range of publications including The Australian, The Daily Telegraph, The Courier Mail, Herald Sun, The Advertiser and more local and regional titles.

ACCESS INCLUDES

Complete digital access via your WiFi network to provide the best possible customer experience

The latest in news and current affairs from the nation’s leading metropolitan news brands

Simple set up and administration with your dedicated Account Manager

Bespoke packages designed to suit your business

Access to world class journalism from your customers favorite metro and regional titles. A reason for your customers to visit more frequently, stay longer and spend more

To learn more about a modern media content solution for your hotel, talk to IPG Media Kevin Fenton P: 0437 329 375 E: kevin.fenton@ipgmedia.com.au Les Banner P: 0433 572 780 E: les.banner@ipgmedia.com.au

EXHIBITORS SWAN BEDDING

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Swan Bedding have been supplying the hotel/hospitality industry with the very best commercial mattress’s for more than a decade. Our commercial mattresses are designed and tailored to satisfy all levels of comfort and your commercial requirements.

We can provide both imported and locally made mattresses and bases at a competitive price and without compromising our high standards.  swanbedding.com.au SWISS GRIP NON-SLIP COATINGS

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Swiss GriP Non-Slip Coatings is the leading supplier and installer of non-slip coatings. Our transparent, premium quality coatings are certified by independent experts like CSIRO Australia. Therefore, Swiss GriP is used by leading hotels, resorts and restaurants to protect guests and staff against slips and falls.  swissgrip.com.au SWISSTRADE 519

TAPENDIUM SIGNIFY INTERACT ALE RAINBOW 216 The digital compendium from Tapendium and Samsung helps hotels delight guests, increase sales and reduce costs.

The sleek design, intuitive user interface of Tapendium make it incredibly simple for guests to use. As a cloud-based, mobile solution, it is also easy to implement, and integrate with existing hotel systems, including in room controls (Signify) and telephony (ALE Rainbow).  tapendium.com TATTOO DEZIGN CARPETS AND RUGS

Escape the sea of sameness with a custom designed carpet or rug for your project.

CUSTOM DESIGNED CARPETS & RUGS FROM 25 M2. Come view and discuss our collections & individual designs or if you have an existing design or idea you would like samples, we can develop it together.  tattoodezign.com/home TEA TONIC

Tea Tonic Teas are formulated by qualified Naturopath & Herbalist, Lisa Hilbert, to focus on taste, heath and wellbeing. Rejuvenate, relax and nourish on a cellular level by drinking Tea Tonic daily. Your body will resonate with this pure experience.

 swisstrade.com.au

 teatonic.com.au 407

Synatek is a technology-based LED Holographic solution provider in Australia.

We provide integrated holographic systems, 3D animation design services, photography & videography services to help businesses to strive and achieve the ultimate digital success. We sell, hire and host events.  synatek.com.au TALK AGENCY

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Talk are a full service digital partner specialising in aggressive growth for businesses using every digital channel available. We've got a global team and clients, and dedicated products and services suited to your growth agenda this year.

Founded in 1983, Technogym is the world’s leading supplier of technology and design driven products and services in the wellness and fitness industry. Technogym provides a complete range of cardio, strength and functional equipment alongside a digital cloud based platform allowing consumers to connect with their personal wellness experience anywhere, both on the equipment and via mobile when outdoors.  technogym.com/au

TANTRA IMPORTS PTY LTD

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Tantra is a trusted name in the Design TANTRA market for nearly IMPORTS two decades.

Offering one stop location for Furniture, Lighting, Mirrors & wide range of Accessories, Tantra caters from small-large projects.

Owning dedicated manufacturing & sourcing facilities Overseas has enabled timely deliveries to projects during 2020.  tantramirrors.com.au

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 thatmetalcompany.com.au THE AUSTRALIAN NATURAL SOAP COMPANY 347 Australia is blessed with the world's best natural plant oils. Our special slow-set soapmaking method brings these beautiful ingredients to your bathroom. Our products

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 thecigroup.com.au/hospitalitytechnology E53

The Framing Project is a Sydney based framing project and solutions business.

We frame for hotels, developments, aged care, cruise ships and interior designers. We specialise in Custom and imported mirrors and also printing and framing for small and large projects. Please consider us for your next Framing Project.

THE HAMMOCK BATH COMPANY

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The Hammock Bath Company is the Australian company behind the Hammock Bath. Michael & Minette Lang are owners of the company and creators of the Hammock Bath. We are based in Melbourne, have agents in US and are currently working with international customers from UK, New Zealand and Spain.  hammockbath.com.au THE KINGSMEN

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That Metal Company is the sole distributor of Chemetal USA metals in Australia and New Zealand. With over 100 unique colours and finishes, That Metal Company has the largest range in Australia and New Zealand of metal sheet solutions for any interior design project, plus a series of exterior options. These include oxidised and anodised aluminium, brass, copper and many more.

 talkagency.com.au

THE CI GROUP, DELOS & MCOMS

This trio enables a holistic answer to hospitality technology requirements including guest room experiences, event space audio visual, guest communication platforms, background music systems, conferencing technology, wellness spaces, digital signage networks, hotel lobby display and exterior media facades. What's on offer includes best practice wellness technology and guest health-safety measures & multiplatform interface able to generate extra profit.

 theframingproject.com.au

TECHNOGYM 930

THAT METAL COMPANY

 theaustraliannaturalsoapcompany.com. au

THE FRAMING PROJECT 549

Swisstrade is your supply partner for end-toend guest room solutions across equipment, appliances, textiles, bedding, toiletries and FF&E. We partner key stakeholders to create and deliver memorable and marketable guest experiences through unique touch-points and brands. That's Swisstrade - at your Advantage!

SYNATEK PTY LTD

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are certified palm oil free, cruelty free and vegan. And are all handmade by us in Melbourne. Checkout our range of guest soaps, liquid soaps and giftpacks - all packaged in recyclable and compostable packaging.

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The Kingsmen is a specialty labour hire provider to the Hospitality Industry. Having operated for 22 years, working predominantly with Resorts and Hotels, our placement successfully recruits Nationally Chefs, Stewards, Food & Beverage and Room Attendant staff. Focussing on the traveller’s industry, our work force is flexible and able to relocate at short notice to join a new team.  thekingsmen.net.au THE VENTMEN

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The Ventmen are the only company in Australia that offer a nationwide, affordable, high quality solution to unsightly, unhygienic and problematic bathroom and laundry ventilation systems.

100% Australian made the In-Vent System is a unique and innovative product that provides a solution, resulting in efficient exhaust ventilation, minimal dust/bacterial build up, reduced cleaning times, improved energy efficiency and easier maintenance.  theventmen.com.au

MANAGED IT SERVICES

EXHIBITORS THERMAL ENERGY SOLUTIONS

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TURNER BROS.

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Turner Bros. specialises in creating custom drapery, window furnishings, soft furnishings and solar shading system solutions for hospitality projects worldwide.

Our experienced in-house technical staff oversee each step in the process; from initial collaborative design to sourcing and supply of shading textiles and systems right through to final installation.

Please visit us at our stand for more information.  thermalenergysolutions.com.au TM DESIGN GROUP PTY LTD

M Design Group is a Building and Interior Design practice. We are specialists in the Hospitality field providing innovative solutions for hotels, motels, bars, clubs & restaurants.

We have a commitment to design excellence & technical innovation to provide our clients with quality projects from concept to fit out.  tmdg.com.au TOURISM ACCOMMODATION AUSTRALIA 609 Tourism Accommodation Australia (TAA) represents the needs and interests of the substantial operators of Australia’s accommodation industry, providing leadership for its members through advocacy, industrial relations and legal support, intelligence, research, education and networking.

 turnerbros.com.au TYRO PAYMENTS

 tyro.com UNILEVER 807

Tourism Brokers is a unique combination of experienced and professional Motel, Hotel and Caravan Park Brokers operating since 2005. We have a simple philosophy, providing an unmatched level of service within the Accommodation and Hospitality Sectors.

Located in Victoria, NSW and Queensland, the unique part of Tourism Brokers is that we are truly “Working Together” for the best result.

TRIPADVISOR 513 Tripadvisor, the world's largest travel guidance platform, helps hundreds of millions of people each month become better travelers, from planning to booking to taking a trip. Travelers across the globe use the Tripadvisor site and app to discover where to stay, what to do and where to eat based on guidance from those who have been there before.  tripadvisor.com.au TSAR CARPETS

 unilever.com UNITED AIR SPECIALISTS

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TSAR Carpets is a design-led collective with the confidence to take a unique point of view and the technical expertise to deliver.

We have become the premier source for interior designers and architects producing luxury, custom-made carpets and rugs for high-end residential, commercial and hospitality projects worldwide.

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After taking France by storm, Urban Canopee comes to Australia with the award winning Canopee. Canopee is set to revolutionize the way shading, cooling and greening of outdoor entertainment areas is done! Lightweight and modular, the structures provide rapid installation of living canopies to increase your guests' wellbeing.  urbancanopee.com/en/anz

 urbanrituelle.com.au

Hospitality Design Fair

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Vintech Systems are specialists in the supply, installation and service of accommodation specific products. Our range includes electronic locking systems, energy saving devices, in-room digital safes, energy efficient mini bars and guest room management systems. As part of our total commitment to after sales customer care, we offer a full 24hrs, 365 day service with factory / workshop support.  vintech.com.au VIVIN FURNISHINGS

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Vivin Furnishings operates out of a massive 270,000 sq. ft office & distribution centre in Wetherill Park. We are passionate about developing personal relationships with our customers and while we continue to grow, we are determined to do so with loyalty and style.

VL COMMERCIAL FLOORS & WALLS C16 Through quality, innovation and design, Visionary Living Commercial Floors & Walls have established themselves as leaders in their represented fields of the home improvements market in Australasia. The Team at VLCFW has the knowledge, skills and passion to ensure always identifying and launching first to market opportunities for their customers.  visionary-living.com.au

Vorsen was established in 2012 to service the increasing need for a sophisticated mix of in stock and affordable commercial furniture.

Designed to inspire, the globally sourced range has evolved to reflect seasonal market trends and represents a refined & innovative approach to commercial furniture in Australia.  vorsen.com.au WADDI SPECIALTY COFFEE

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Established in 2015 Waddi Group is a Majority Indigenous Owned and Operated Spring Water, Specialty Coffee and Food Services Company servicing a National footprint.

Waddi is a specialist in the FMCG sectors, delivering services within the scope of our own experience and capacity.  waddisprings.com.au WAGELOCH

Urban Rituelle is a global award-winning, boutique manufacturer of Australian-made bath, body, skincare & home fragrance products. We’d love to help you make a lasting impression & create memorable experiences through scent.

 tsarcarpets.com

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 uasaust.com.au

URBAN RITUELLE

516

VORSEN C51

We are an Australian owned company providing CLEAN AIR solutions for 30+ Years to industrial and commercial applications, specialising in commercial kitchen exhaust filtration.

URBAN CANOPEE

VINTECH SYSTEMS

 vivincommercial.com.au

Every day, 2.5 billion people use Unilever products to feel good, look good and get more out of life. We make products that people love – and that make a difference. From nutritious foods and indulgent ice creams, to household care essentials. With more than 400 brands in 190 countries, we work with consumers to make sustainable living commonplace.

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 tourismbrokers.com.au

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Tyro is a technology-focused and valuesdriven company providing Australian businesses with payment solutions and value-adding business banking products. The company provides simple, flexible payment solutions as a merchant acquirer, along with complementary business banking products.

 tourismaccommodation.com.au TOURISM BROKERS

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You can rely on Wageloch to make managing your team a breeze. Backed by an Australian team, our simple, single platform automates all your rostering, staffing, time and attendance tasks – and seamlessly integrates with popular platforms, it’s easy to take care of business anywhere, any time.  wageloch.com.au

novacancy.com.au

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EXHIBITORS WARRIOR REFRIGERATION

449

We specialise in absorption refrigeration of the highest quality. Our products operate, present and are styled better than any of our competitors. We aim to continue supplying beautifully efficient absorption fridges for our customers to enjoy for years to come.

Australian family owned and operated, supplying to Australia and New Zealand.  warriorfridges.com.au WATER TIGER

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Water tiger is a treasure trove of exotic homewares, antique Asian furniture and eclectic decor from around the world. We provide an avenue for acquiring one-of-akind artisanal pieces, encompassing everything from antique furniture, soft furnishings, exotic accessories and global eclectic decor.  watertiger.com.au WATERROWER 626 WaterRower and NOHrD products are more than generic pieces of fitness equipment- they embody all aspects of functionality, design and sustainable manufacturing. The result is luxury fitness equipment made out of natural materials, which are aesthetically pleasing and strong enough to perform to the standard of the studio and gym environment.  waterrower.com.au WEATHERDON 444 Trust Weatherdon – serving the hotel and accommodation industry for 46 years.

Our range includes electrical appliances, tableware, bathroom supplies & janitorial equipment providing a memorable guest experience. Weatherdon…. Always at your service.  weatherdon.com.au WELLNESS SOLUTIONS

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Wellness Solutions provides innovative products and services that allow hoteliers and hospitality companies to provide employees or guests with a unique, refreshing and complete wellness offering. Whether you want to enhance your existing wellness space or are looking to create a flexible space – we have a solution for you.

WFS: A WORKFORCE SOFTWARE COMPANY 447 WFS: A WorkForce Software is a provider of cloud workforce management solutions that empowers your business to digitise time and labour processes, optimise demand-driven scheduling, simplify absence management and enable strategic business insight.

Our solution, the WorkForce Suite, adapts to your organization’s specific workforce management requirements no matter how unique your pay rules, labour regulations, schedules, and employee self-service needs are.  wfsaustralia.com WHAT'S ON PROJECTS

Our team EATS, SLEEPS + BREATHES the interior fit out of the FOOD + BEVERAGE sector. Small Cafes, kiosks, bars and restaurants with full commercial kitchens, we love biting into the creation of a fully immersive space that allows your customers to completely appreciate the food and beverage on offer.  whatsonprojects.com WIDE HANSON BROS PTY LTD

 widehansonbros.com WINDCAVE 114 Windcave is a high-growth, innovative global leader in payment technology delivering end to end secure payment solutions. From merchant services to Online and Instore payments. Windcave also integrates natively into over 200+ software systems including all leading Property Management Software and Hospitality Point-of-Sale.  windcave.com WYNDHAM HOTELS & RESORTS

545

Wyndham Hotels & Resorts, the world’s largest hotel franchising company and leading provider of hotel management services with over 8,900 hotels across nearly 95 countries. With our diverse portfolio of brands, we offer great opportunities in every market segment.

Within Asia Pacific, the company has a leading presence with over 1,500 hotels in 20 regional markets and territories.  wyndhamhotels.com

96

B45

Australian owned & operated business, with more than 25 years of experience in manufacturing wooden furniture. Expertise in all wood products. Our commitment is to provide a variety of high-quality, stylish furniture while meeting customer expectations and budget requirements.

Our current clients include Harvey Norman, Snooze and Steinhoff Asia Pacific

 wellnesssolutions.com.au

NoVacancy

B34

Hospitality Design Fair

NoVacancy | Hotel + Accommodation Industry Expo | 2021

XENIA SUITE

415

Xenia Suite is a fully integrated, end-to-end enterprise hotel management software platform, designed to seamlessly support hoteliers to deliver the ultimate guest experience well beyond the front desk. Xenia Suite is user friendly and simple to use from front of house, to hotel operations and back office management.  xeniasuite.com XN PROTEL

736

Xn protel is a global hospitality software company specializing in property management, point of sale, spa/membership management and business intelligence. Our cloud-native and on-premise systems provide the latest technology. We help hospitality companies in 60 countries optimize revenues and simplify service. PMS | BTR | POS | AMS | BI  xnprotel.com YELLOW GOAT DESIGN

F54

Yellow Goat is a multidisciplinary studio that focuses on the design and manufacturing of custom lighting and screens. We collaborate directly with architects, designers, and developers to create a product that seamlessly merges creativity and functionality. Our strength is in the ability to provide high-impact design for any project.  yellowgoatdesign.com ZENITH DESIGNER FLOORING

B18

Zenith is committed to providing authentic resilient and soft floor coverings, with a focus on the environment without compromising on the customer’s needs. From custom designs to carefully hand selected product ranges, Zenith has all categories covered. We are committed to delivering optimal, bespoke flooring across all ranges.  zenithdesignerflooring.com ZUTAPP 821 ZuTapp is a low cost asset management system that enables hotel staff an easy way to notify reception that a room is available for guests. ZuTapp can also be configured to allow guests to receive a notification on their phone once the room is ready. ZuTapp also assists in ensuring guest room requirements are prompted on every service.  zutapp.com

YEAR LIMITED WARRANTY*

MakitaAustralia

Established

1976

Over 45 years of hotel management expertise

Operating hotels and apartments in key locations and major Australian cities

Longest standing

100% Australian owned & managed hotel chain

Sydney Melbourne Perth Darwin

CON TACT US @ info@metrohg.com 98



02 8217 3333

63/330 Wattle Street, Ultimo NSW www.metrohotels.com.au

NoVacancy | Hotel + Accommodation Industry Expo | 2021

EMBRACE WELLNESS ANYWHERE Hospitality Fitness Solutions From Precor As more consumers incorporate wellness into their lifestyles, hotels have a unique opportunity to infuse wellness into their offerings. Precor excels in designing first-class fitness experiences that will delight your guests and increase your occupancy rates, differentiating you from your competition.

Our expansive portfolio allows you the flexibility and choice to create the experience that meets your budget, timing, and special requirements while putting your brand first.

CONTACT: DANIEL.PUGH@PRECOR.COM

LEARN MORE AT PRECOR.COM/EN-AU/COMMERCIAL/HOTELS © 2021 Precor Incorporated.

Finally, a lock both form & function can love.

Onity’s Serene™ sleek all-in-one lock is designed both inside and out for luxury hotels. Its small glowing halo of light symbolizes both timeless design and leading-edge DirectKey mobile access technology that will delight customers with contactless unlocking and easy entry to their room.

Contact the Onity Australia team today Phone: 02 9581 6555

onity.aspac@carrier.com

“Optii is certainly part of Rhapsody’s day-to-day language around the property and I am pleased to report that the results turned into $$$ saved” Neil Munro General Manager of Rhapsody Resort Surfer’s Paradise, Australia

sales@optiisolutions.com | www. optiisolutions.com

WANT MORE BOOKINGS AND HAPPIER GUESTS? Drive bookings, boost revenue and streamline your operations with NewBook’s all-in-one Property Management Suite

Cloud PMS

Dynamic Pricing

Integrated Booking Engine

Self-Service Technology

Website Design & Hosting

Automation Tools

Directly connect to 50+ leading Online Travel Agents

1300 744 458 | sales@newbook.cloud | www.newbook.cloud

See our Self-Service Kiosks in action at booth #738

Professional TV MediaSuite Chromecast™ built-in

One step ahead With Chromecast built-in Philips Mediasuite TV’s are simply the most advanced in room entertainment solutions available. With a world of content delivered via all the leading streaming applications to your guests at no charge to the hotel.

Officially approved by Google and Netflix for in room use in a hotel, we offer your guests the convenience of Chromecast and a world of apps from the Google Play store. All whilst completely protecting your guest privacy and login details.

Stop paying for content when your guests already do.

Visit us at booth

Contact us for more information philips@westan.com.au www.westan.com.au

Combine the best entertainment with a customised user interface that is branded for your hotel and talks about your hotels facilities and services. Easy to update and free of ongoing charges the Philips CMND solution puts the power to promote your property in your hands.

The complete digital guest experience for your hotel Our contactless mobile ordering, payments and guest engagement tools, deliver guests a world of experiences, uninterrupted. All from their own mobile device.

Easy To Implement

POS Integration

We have designed REVA Anywhere to be as easy to use and implement as possible. We can set you up in less than 2 weeks.

We integrate seamlessly with many of the world's most popular POS systems. This ensures a seamless guest and staff experience.

Secure Payments

No App Downloads

REVA Anywhere enables guests to bill to room or to pay via Credit or Debit card and leading digital wallets, such as AliPay and WeChat pay.

REVA Anywhere is made available as a PWA (Progressive Web Application), which means guest don't need to download a bothersome app to gain access.

Stand #414

www.revahospitality.com

Stay Together

Play Together

Active Discovery are passionate about play environments.

We believe that investing in play is fundamental to success in the demonstrates that you care about parents and about the atmosphere guests.

spaces for children hospitality sector. It children, about their you create for your

Play is a child’s work, creating outstanding play spaces is our work. Visit us today and BE INSPIRED!

Visit Us Today at Stand 600 p. 1300 13 PLAY | e. admin@activediscovery.net.au

| w. www.activediscovery.net.au

Recover Faster With RateGain 400+

Channels

30 Mn

Bookings Delivered

110

Countries

Customers Rated us 4.3/5 on

for ROI Book Your Demo Now

bit.ly/RGChannelManager

FROM CLEANING TO MAINTENANCE, WE’VE GOT YOU COVERED.

WE COVER EVERYTHING FROM THE BUILD AND FIT-OUT TO CLEANING, GARDEN MAINTENANCE, AND SECURITY BUNNINGS TRADE HAS THE COMPLETE OFFER.

3

Commercial Products

3

Customised pricing

3

Account Management Tools

3

Quick, easy & flexible fulfilment

From leading brands to commercial quantities – we’ve got you covered.

And if we don’t stock it, we’ll do our best to find it

Manage quotes, invoicing and transactions online through our PowerPass portal or app

Join for more info or to join contact us at organisations@bunnings.com.au

Through PowerPass, we’ll add you to your organisations price list that’s better than the baseline

With stores nationwide, we offer convenient payment, pick-up and delivery options

Reimagining Hotel Security

Mobile Access

Staff Safety

VingCard Locks

Elsafe Safes

Energy Management

At ASSA ABLOY Global Solutions, we’re dedicated to reimagining how people move through their world — and as the world leader in hotel security technology innovation for over 40 years, we secure millions of hotel rooms around the globe with our industry-leading brands, VingCard and Elsafe. With integrated software platforms, as well as advanced Mobile access and location solutions, we help our customers enhance the hotel guest experience while maximizing security and improving operational efficiency.

Tel.: 1300 796 233 assaabloyglobalsolutions.com au.globalsolutions@assaabloy.com

Minibars

ADVERTORIAL ADVERTORIAL

ARE ARE YOU YOU CONCERNED CONCERNED ABOUT ABOUT LOSING LOSING KEYS? KEYS? David Ishak I AST PTY LTD David Ishak I AST PTY LTD

EXPANDED ELECTRONIC KEY CONTROL EXPANDED ELECTRONIC KEY CONTROL WITH CUSTOM MANAGEMENT REPORTS WITHeyWatcher CUSTOM REPORTS is aMANAGEMENT modular, scalable integrated

access control system will know which users have keys and which not. Asystem user who taken a specific keykeys fromand accessdo control will has know which users have KeyWatcher be denied the facility until the which do not.can A user who hasegress takenfrom a specific key from key is returned – and selected management can be alerted KeyWatcher can be denied egress from the facility until the via if a key has selected not beenmanagement returned on time. keyemail is returned – and can be alerted via email if a key has not been returned on time.

K K

eyWatcher a modular, scalable integrated key control isand management solution that’s key controlforand management solution that’s designed interoperability with access control designed for interoperability with Management access control and other systems such as Contractor and other such as Contractor Management Kiosks andsystems Fleet Management platforms.

With a builtKiosks and screen Fleet Management platforms.

With a builtin 7” touch and up to 10,000+ assignable user in 7” touch and up Identification to 10,000+ assignable user codes with screen PINs (Personal Numbers), codes with PINs (Personal Identification Numbers), KeyWatcher provides unmatched flexibility.

The system KeyWatcher provides the unmatched Theone system allows administrators discretionflexibility. to appoint of allows administrators the discretion to employee. appoint one of five different levels of access for each five different levels of access for each employee.

SMARTKEYS SMARTKEYS Key Control Data from Smart Keys

Key Data Smartwhich Keysfeatures an Keys Control are secured to afrom SmartKeys identification microchip and 1/8”which stainless steel locking ring Keys are secured to a SmartKeys features an for additional microchip security and functionality.

Available in several identification and 1/8” stainless steel locking ring different colours (black, brown, white, grey, red, yellow, blue, for additional security and functionality.

Available in several and green). different colours (black, brown, white, grey, red, yellow, blue, and green).

This allows for keys to be organised by colour, which can be utilising KeyWatchers a facility, Thisuseful allowswhen for keys to beseveral organised by colour,inwhich can or group of keys from another within the bedesignating useful whenone utilising several KeyWatchers in a facility, system. or designating one group of keys from another within the system.

For more information email: sales@astpl.com.au For more information email: sales@astpl.com.au

THE INTEGRATED ACCESS CONTROL THE INTEGRATED ACCESS CONTROL SOLUTION SOLUTION KeyWatcher is designed for complete interactivity with your other business intergratingwith your KeyWatcher is systems. designedFor forexample, completeby interactivity your KeyWatcher system withFor your accessby control system,your your other business systems. example, intergrating KeyWatcher system with your access control system, your

KeyWatcher KeyWatcher

® ®

Key Control and Key Control and Management Solutions Management Solutions

MORSE AUSTRALIA MORSE AUSTRALIA

> Are you tired of lost > Are tired for of lost timeyou looking keys? time looking for keys? > Do you need to > Do you need to restrict access? restrict access? > Do you want to > Do you want to control high risk control areas? high risk areas? > Do you need to know > Do to know if a you key need isn’t returned if key isn’t returned onatime? on time?

If the answer is YES If theMorse answer is YES then Watchmans then Morse Watchmans KeyWatcher Touch is KeyWatcher the solution. Touch is the solution.

Contact Australian Security Technology on Contact Australian Security Technology on

36 36

1300 539 928 for further information 1300 539 928 for further information

HiSITE

Channel Manager

TM

Connect with the world’s most prominent online distribution channels Have full control over your channel manager and effortlessly manage your rooms inventory. Giving you back time to focus on growing your business.

Known for its seamless integration, HiSITE Channel Manager is state of the art technology. Our fast, accurate and innovative solution ensures you are working with the best there is. HiSITE can manage any accommodation type from Independent Hotels & Resorts to Holiday Home & Vacation Rental businesses, all under the one account.

With HiSITE’s analytics and reporting features, you can make informed decisions quickly and easily.

Speak to your PMS provider about connecting to HiSITE today.

Maximise Profit Reduce Overbookings

Increase Visibility Save Time

Increase Revenue

Content API

Analytics & Reporting For Any Accommodation

HISITE’S A WONDERFUL THING

Booking Engine

For a free trial contact us at: www.hisitecm.com.au info@hisitecm.com.au

When 5 Star Hygiene Is As Important As 5 Star Service Ensure you have everything you need to keep your customers and employees safe www.rapidclean.com.au

Stand

336

1300 302 038 Turn key IPTV & Ethernet Over Coax Solutions

- Custom Design & Project Management - In Room Wi-Fi Solutions via existing TV Coaxial Network - IPTV Delivery by existing Coax not UTP - Avoid New or Re-cabling works - Product Install & Support www.receptionsolutions.com.au

Stop underselling your rates to boost your ranking on Online Travel Agent Sites.

Our reservation, marketing and distribution management service will increase your occupancy at better rates.

Visit us at Stand 118

Revenue Management Reservation Management Marketing & Distribution Reputation Management Operational Reporting Financial Reporting

Resplus Accommodation Services provide a range of professional services to independent, specialist and boutique accommodation businesses.

Our services include marketing, distribution, reservation & revenue management and reporting.

Our focus and experience ensure business partners get maximum exposure through both direct and indirect channels, generating more bookings at better rates.

0412 095 738 info@resplus.com.au resplus.com.au

VISIT US AT STAND NUMBER 230

PROFESSIONAL LIGHT HOUSEKEEPING CART MADE SMALLER, NARROWER AND MORE PRODUCTIVE. BUILT TO LAST. As the newest addition to the Rubbermaid hospitality range, this compact housekeeping cart has been designed with your housekeeping needs in mind. Fits smaller and narrower spaces without compromising productivity!

DURABILITY

PRODUCTIVITY

HEALTH AND WELLNESS

Professionally engineered for the commercial environment, tested to be pushed and pulled over 10,000 times.

Can hold supplies for up to 12 rooms, with a maximum capacity of 122kg.

Easy to manoeuvre wheels means staff operate with safety in mind.

2021 Rubbermaid Commercial Products. Level 3, 35 Dalmore Drive, Scoresby, Vic 3179.

rubbermaidcommercial.com.au

CONNECTING THE BUSINESS OF GLOBAL HOSPITALITY

DISTRIBUTION SOLUTIONS

PAYMENT SOLUTIONS

ENTERPRISE PLATFORM

ABOUT US Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 80+ subsidiaries and brands serving the hotel, retail and entertainment industries with technology solutions ranging from business consulting to software-as-aservice products. With over 5000 employees and 100+ locations around the world, we aim to build a network of technology platforms for the hotel industry that facilitate data exchange and thus innovation.

CONTACT US

Let’s talk about your ideas ASIA/PACIFIC sales-ap@shijigroup.com Tel: +61 2 8880 0968

www.shijigroup.com

ZUTAPP

1800 425 903 | commercial@sleepmaker.com.au www.sleepmakercommercial.com.au

Forward STAR Complete the performance picture.

Anticipate your market’s recovery.

Benchmark the future.

Compare your occupancy on the books against your local market and competition.

Empower your strategies with forward-looking insights and real marketplace intel.

Visit

str.com/forward-star

31

Detailed insights

Receive occupancy on the books and pickup for the next 90 days (weekly) and next 12 months (monthly).

Data automations

Our dedicated integrations team can help you set your data to feed directly to us using your PMS/RMS or other third-party systems.

Marketplace intel

Receive free marketlevel data. Competitive set subscriptions are also available.

Tourism Accommodation Australia (TAA) is the premier accommodation association representing the

interests of three, four and five star hotels, motels and serviced apartments nationally.

Offering a powerful, high-level voice to all levels of Government, Media and decision-makers, TAA provides unique, professional benefits and services to members on a state and national level.

Membership has its benefits:

Industrial Relations Advice and Advocacy Training & Education Monthly Research News & Industry Updates Policy and Representation

Events & Networking Opportunities Annual Awards for Excellence Annual Salary Survey Discounts on Workers Compensation Premiums

For more information please contact: Michael Johnson CEO, NSW & National

Stacey McBride Operations and Marketing Coordinator

E: michael@tourismaccommodation.com.au P: 02 8218 1847 W: www.tourismaccommodation.com.au

E: stacey@tourismaccommodation.com.au P: 02 8218 1847 W: www.tourismaccommodation.com.au

Tourism Brokers | MR Sales Tourism Brokers are well established in several

states within the Motel and Caravan industry. It helps that all the team members have either owned or currently own operational properties and have more than 200 years combined experience on both sides of the counter. We have a vast knowledge base to call upon to add value to any investment or business in the Tourism industry.

We are strategically located around the states of Victoria, New South Wales, and Queensland.

Working together with...

Phone: 1300 512 566 Phone: 1300 512 566 Email: sales@tourismbrokers.com.au Email: sales@tourismbrokers.com.au www.tourismbrokers.com.au www.tourismbrokers.com.au

MR Sales is widely recognised as one of the industry’s

most experienced and enthusiastic management rights companies specialising primarily in management rights and resorts Australia-wide. The MR Sales team have the knowledge and possess the ability to liaise with industry professionals from bankers and accountants to lawyers and valuers which gives MR Sales the knowledge and know-how to assist in determining what sells and why.

Phone: 1300 928 556 Phone: 1300 928 556 Email: info@mrsales.com.au Email: info@mrsales.com.au www.mrsales.com.au www.mrsales.com.au

Ph: +61 2 9472 2000 sales@vintech.com.au

www.vintech.com.au

PMS POS BTR SPA BI

refreshingly different hospitality technology

xnprotel.com sales@xnprotel.com

Australia | China | India | Singapore | Taiwan | UAE | UK | USA | Vietnam

THE WORLD’S LARGEST HOTEL FRANCHISOR AND LEADING PROVIDER OF HOTEL MANAGEMENT SERVICES With over 1,500 hotels spanning 14 brands across Asia Pacific, we hold a leading presence in key business and leisure destinations across the region. We are committed to elevating hotel experiences at every price point through our vast global scale so our guests can enjoy more choices and better value.

For owners converting existing hotels to a Wyndham brand or building a new hotel from the ground up, we invite you to join us and discover the Wyndham Advantage that will help you unlock the full potential of your property including: COME SEE US AT

• Strong Partnership and Operations Support

BOOTH NO. 545

• Architecture, Design and Construction • Award-winning Loyalty Program Wyndham Rewards® with 85 million members • Leverage our Global Scale and Superior Technology • Comprehensive Branding, Marketing and Sales • Training Programs and Resources

HOSPITALITY DESIGN FAIR 2021 AT ICC SYDNEY EXHIBITION HALLS 5 - 7 ON

Please visit our booth or contact Matt.Holmes@wyndham.com for details.

Wyndham Hotel Surfers Paradise, AU

DURING NOVACANCY &

TRYP by Wyndham Remarkables Park Queenstown, NZ

Main photo: La Quinta by Wyndham Remarkables Park Queenstown, NZ

1 - 2 JUNE 2021

Ramada Hotel & Suites by Wyndham Ballina Byron, AU

We help you

deliver the

ultimate guest experience Xenia Suite is a fully integrated, end-to-end enterprise hotel management software platform designed to seamlessly support you and your team to deliver the ultimate guest experience.

Want to find out how Xenia Suite can support your business?

Get in touch today to arrange your free demo.

XeniaSales@xeniasuite.com

1800 4 Xenia | 1800 493 642 www.xeniasuite.com

§ § § §

On & Off Bike Workouts Small Footprint Room Ready Made in Denmark

Come and have a ride at STAND 130

1300 84 84 55

Exceptional purity from pristine, wilderness artesian alkaline water with a natural balance of minerals, filtered through the best system that exists -

UNCONTAMINATED NATURE www.gtglivingwater.com.au

Citrox® Protect - Hard Surface Spray • 500ml trigger spray bottle for easy application (55sqm)

• Citrox Protect is a world first three-dimensional microbiota Presentation on the barrier coating, created by mixing two natural ingredients: ® SiO2 and Citrox, both eco-friendly compounds.

Citrox Protect Surface • The product creates a barrier that prevents pathogens, & Hand Hygiene Range bacteria and viruses from being absorbed and the Citrox

solution maintains a high level of sustained sanitisation, keeping surfaces protected for six months

• Citrox Protect is ideal for smooth non-absorbent surfaces and can be applied to all high-risk touch points, including: Door, Handles, Elevator Buttons, Stair Rails, Loo Seats, Switches, Touch Screens, Desk surfaces, Shopping Trolleys, Car Dashboards, Payment Terminals • Product Complies with: EN 14776, EN 13727, EN 13624

scott.whittaker@cleanstreamtechnologies.com

CUSTOM COMMERCIAL PLAYGROUNDS Australian designed and manufactured, 100% recyclable playgrounds.

Visit www.goplay.net.au or call 03 9308 1800 to find out more!

COME VISIT US AT STAND 846 TO FIND OUT HOW WE CAN PARTNER TOGETHER ON THE PERFECT ICE CREAM SOLUTION THAT YOU AND YOUR GUESTS CAN ENJOY! PETERS is Australia’s most loved and favourite ice cream brand.

We have a wide range of solutions for both single serve and foodservice occasions with brands ranging from healthy and low sugar options, to fun everyday.

We understand what Australians want and we create our products tailored for them.

AUSTRALIAN DAIRY

LOCAL MANUFACTURING MULGRAVE, VICTORIA

NO ARTIFICIAL COLOURS

LOCALISED INNOVATION

TASTE DEVELOPED FOR AN AUSSIE PALATE

WORLD CLASS EXECUTION

FOR ANY MORE INFORMATION, PLEASE FEEL FREE TO CONTACT OUR NATIONAL CUSTOMER SERVICE TEAM AT 13 10 77

Leader in Fire, Electrical & Safety Compliance Services

Focused on Making Fire Compliance Easy 

Established Brand Since 2008



Fully Licenced & Insured



Locally Owned & Operated



Industry Experts



We Care About What We Do



Hassle Free Service



Providing Solutions



One Stop Provider

Email: support@fcfnational.com.au

PH: 1300 375 884

EXHIBITOR LIST NoVacancy

Hospitality Design Fair

A

CLINQ Barware

F25

Golden Chain Motor Inns

253 920

17 Rocks Chocolates

556

Codelocks Australia Pty Ltd

249

Goplay Commercial Playgrounds

3D Wall Panels

B03

CombiTel

314

Grace Business Services

637

ABI Interiors

C23

Comfort Sleep

510

Green Design Indoor Plant Hire

C06

About Space

B16

Commercial Fitness Solutions

356

Green Drains Asia Pacific

F50

Accessible Accomodation

456

Green Eco Technologies

944

Accommodation Association

648

Greenplate

B57

Accommodation Finance Australia

215

GTG Living Water

708

AccomNews

706

GuestTraction

349

Ace Commercial Interiors

E06

Gym Solutions

910

Active Discovery

600

Acumen Building Projects

B48

AH Beard

535

AHS Hospitality

143

Airandé Pty Limited

725

AJ Parkes & Co Pty Ltd

643

All Seasons Homeware

904

Allara Learning

815

Alliance Furniture Trading

E02

Allotz

353

Allpride Signs & Marketing

507

Altitude

714

Amadeus

520

Armstrong Flooring

C57

Artistic Flooring

A51

Assa Abloy Global Solutions

610

Asset Reports

131

AST - KeyWatcher

956

Australian Interior Landscapes

C40

Autoflo

F29

Avico

606

B Bar Fridges Australia

354

Barben

B53

Basford Brands Contract

B41

Bepoz

844

Bespoke Interiors / Corporate Art

B24

Bev Martin Textiles

439

Bisonhome + BRIAN TUNKS

D42

Bloomingdales

C39

Body Bike Australia

130

Brighton Technologies Group

213

Britex Carpet Care

120

Bruce Kirby Fine Art & Design

F15

Brumby Sunstate

804

Bunnings Trade

310 & 410

C

Commercial Furniture Makers Australia

C28

Coverstyl Australia

454

Cvent

849

D D-EDGE Hospitality Solutions

306

H

DAY SEVEN - functional workwear

647

Hamper World - The Gift Specialists

Deco Australia

C47

Handy Sanitiser

416

DefibsPlus

654

HE2020

A45

Delion

740

Heliocol Pool Heating

850

Dependable Laundry Solutions

731

Hemisphere Hospitality Solutions

129

Design4Space

A45

Hibernate Outdoors

A49

DESIGNSTUFF GROUP

F39

Higgins Coatings

546

Dezign

E39

HiSITE Channel Manager

645

Diversey Australia

711

Honeybadger Technologies

420

Dolphy Australia

631

Hospitality and Retail Systems

135

Dometic

916

Hospitality Sales & Marketing Assoc.

547

Dongguan Tianjia Decoration Materials Co

B40

Hotel Interiors

629

Dulux

B36

E Easy Windows

B46

Ecolab

235

Edco Cleaning Products

126

eHotelier

548

Element Security

961

enrich360

829

Eurocom

453

Europanel Acoustic Solutions

B58

EventDraw

144

Ever Design Group Pty Ltd

D48

EXP 360

420

Exterity

115

EziWash

461

F FCF National

459

FCS Computer Systems

614

Ferrero Australia

219

Finbrella Umbrellas

B10

Fineseat

C34

First Class Valet

661

Flamingo Furniture Commercial Division

F16

Cadrys Contract

C24

Florabelle

D27

Cargo Crew

819

Flow Furnishing

B39

CHADA

Gin Lounge

Foxtel

125

Charge Buddy

853

Freshotel by Sleep Corp

326

Check Inn Systems

543

G

Chocolate Works

640

G.C. Laundry Equipment

638

CIC Technology

620

Gallery Direct

C22

CIVIQ

825

GlobeWest

A41

Clean Stream Technologies

746

Goki

201

322

Hotel Strategy Co.

214

House of Bamboo

E52

Hub OS Australia

703

Hunter Technologies

613

Hychem International

B54

Hyper Hyper Marketing

554

I Improvision Design

F41

Indigo Love Collectors

D33

Individual Pour Over Coffee Sachets

561

Infor

113

Inmiron

809

InnQuest | CMS Hospitality

730

Instant Shade Umbrellas

D30

International Hotel Supply Company

826

Intrust Super

710

IPG Media

831

iugis

246

J JANUS et Cie

A17

Jar Furniture

D34

Jason Commercial

460

Jbn Sound Solutions - Jbn Sound Ceiling

820

JEM Managed IT Services

240

Just Digital Signage

413

K Kaolin Tiles Gallery

D21

KASTA Technologies

555

KODA Lighting

E40

L La Grolla

B12

LAF Technologies

748

novacancy.com.au 161

EXHIBITOR LIST NoVacancy

Hospitality Design Fair

B28

PGH Bricks & Pavers

C55

T

Lamson Concepts

300

Phat Sourcing

C09

Talk Agency

350

Left Bank Art Group

D28

Philips Hotel TV - Westan

500

Tantra Imports

C01

LePack

330

Pianpol Styla Sp.j

619

Tapendium / Alcatel-Lucent Enterprise

216

Life Fitness

926

Plant Image

E16

Tattoo Dezign Carpets and Rugs

C10

Lights & Lamps Australia

F48

Plantscaping Solutions

A57

Tea Tonic

549

Liveport Guest Wifi | BeyondTV

440

POTO Bed Sheet System

358

Technogym: In-room training solutions

930

D46

PPG Architectural Coatings

811

That Metal Company

F37

LOUD Design Group

F05

Precor

719

The Australian Natural Soap Company

347

LRS Australia

644

Procell Professional Batteries

830

The Ci Group, Delos & MCOMS

952

LUMAS Gallery

C15

Q

The Framing Project

E53

The Hammock Bath Company

E47

The Kingsmen

540

LaGrand Furniture

Lo & Co Interiors

Lutron by Specialised Lighting Solutions

914

M

Quality Blinds

B01

R RapidClean National Supply Solutions

336

The Ventmen

132

Magnetite Retrofit Double Glazing

636

ReadyTech

538

Thermal Energy Solutions

954

Makita

544

Reception Solutions

720

TimeFlyz

813

Markian

E22

Resplus Accommodation Services

118

TM Design Group

822

Mats R Us

635

REVA Hospitality

414

Tourism Accommodation Australia

609

Mayfield

C45

reZme

808

Tourism Brokers

140

Melitta Professional Coffee Solutions

340

Riva Ice Cream Dispensers

709

TripAdvisor

513

Merry & Modern

D18

RMS Cloud

220

TSAR Carpets

D58

Metra Australia

616

Rohrig

343

Turner Bros

C46

Metro Hotels

550

Room Manager & ResOnline

650

Tyro Payments

745

Mews

201

RoomOperations

455

U

Miele Professional

506

Rowdy Crowd Drinkware

946

Unilever

Mint FF&E

A09

Rubbermaid Commercial Products

230

United Air Specialists

845

Modieus

C54

S

Urban Canopee

D16

Modinex Group - Architectural Linings

C33

Sabco Proffesional

116

Urban Rituelle

810

MODIO Guestroom Acoustic Control

445

Safegaurd Commercial Flooring

B51

V

MUSECO Projects

A33

SALTO Systems

316

Vintech Systems

516

MYBOS

607

Satara

C12

Vivin Furnishings

C35

mySmart Intelligent Environments

749

Scent Central

660

VL Commercial Floors & Walls

C16

Screenwood

D40

Vorsen

C51

C52

W

N

807

NAPTRESS

501

Scully Outdoor Designs

Neatt Design

B20

Sealy Commercial

225

Waddi Specialty Coffee - Franke CS

315

NEC Australia

226

Searles Homewares

B22

Wageloch

134

Nespresso Professional

936

Shiji Group

704

Warrior Refrigeration

449

New Age Veneers

F01

Shipping Container Pools

B52

Water Tiger

A43

NewBook

738

Shopfit Co

D02

WaterRower

626

Nextrend Hospitality Furniture

D49

Signature Floors

A39

Weatherdon

444

Nolan Group

F19

Silverwater Imports

255

Wellness Solutions

630

Nui Software

560

Simplifi

803

WFS: A WorkForce Software Company

447

Nuvho

244

Sleepmaker

438

What's on Projects

B34

O

SnapWireless

646

Wide Hanson Bros

B45

Obodo Contemporary Furniture

B30

Snax with Attitude

744

Windcave

114

Onity

345

Specialised Linen Services

138

Wyndham Hotels & Resorts

545

Optii

726

STAAH

443

X

Order Up

707

Stone Pony

D51

Xenia Suite

415

OTA Insight

207

STR

729

Xn protel

736

Streamvision

514

Y

P Pace Revenue Management

201

Suite Design

F11

Yellow Goat Design

Paris Groupe

320

Swan Bedding

515

Z

Pelican Rouge

553

Swiss GriP Non-Slip Coatings

948

Zenith Designer Flooring

B18

PepsiCo

313

SWISSTRADE

519

Peters Ice Cream

846

ZuTapp

821

Synatek

407

162 NoVacancy | Hotel + Accommodation Industry Expo | 2021

F54

163

F01

F05

F11

F15

F19

F23

F25

F29

F35

F37

F39

F41

F54

ENTRY

E02

D02

D06

C09

D16

C15

C02

C04

C06

B03,

B01

B10

B16

B18

B22

B24

B28

B30

B34

B36

B40

A41

B46

B48

C10

1 JUNE - Hotel marketing summit 2 JUNE - revenue & distribution summit

C01

D08

B54 B52

B12

B57

C12

C16

C18

D18

C24

C28

C34

C22

C13

C33

C21

C23

D28

D30

D34

C35

C40

B39

C39

B45

B51

B53

B55

D40

C46

C52

C54

C58

B41

C45

D46

C57

D42

C47

C55

D48

C51

D58

SEMINAR ROOM A

CONNECTION LOUNGE

E06

D15

C

D27

D09

E16

D49

D51

D33

D21

E40

E48

E52

E10

F16

E22

F40 E39

F48 E47

F50

F52 E49

E53

DESIGN TALKS

A09

B20

A33

A39

A43

B50

A49

B56

B58

804

808

807

803

810

703

707

709

711

B

719

725

729

731

745

749

CONNECTION LOUNGE

809

811

813

815

820

822

821 819

826

830

836

844

846

850

825

829

831

845

849

619

629

631

635

704

706

708

710

COFFEE

714

607

609

613

2022 STAND BOOKINGS

720

726

730

736 535

543

545

547

549

553

555

600

606

610

614

616

620

626

501

507

513

515

519

WELLNESS HUB

636

638

738

644

646

648

650

640 637

643

645

647

654

656

660

740

744

746

748

661

1 JUNE - energy efficiency & sustainability summit 2 JUNE - small hotelier summit

C

SEMINAR ROOM

CAFÉ & SEATING

904

910

914

916

920

926

930

936

944

946

948

952

954 853

956

960

SEMINAR ROOM B

A17

A45a

A45b

A51

A57

961

438

440

444

454

456

460

407

413

415

313

315

343

345

347

349

353

355

461

SEMINAR ROOM C

400

410

414

416

420

LOUNGE

HUB

459

CENTRAL

439

443

445

447

449

453

455

560

ENTRY

500

506

510

514

516

520

538

540

544

546

548

550

554

556

561

249

253

255

359

201

207

213

215

219

225

235

214

216

220

226

230

236

240

244

246

A

SEMINAR ROOM

113

115

119

121

125

129

131

135

139

143

B

SEMINAR ROOM

1 JUNE - hotel leaders summit 2 JUNE - hotel technology summit

300

306

310

314

316

320

322

326

330

336

340

A

CONNECTION LOUNGE

350

354

356

358

114

116

118

120

126

130

132

134

138

140

142

144

PROUDLY SPONSORED BY

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Because they saved the best for last.

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Find out how at

Stand 201

Mews.com