1-2 June 2021 ICC Sydney Exhibition Centre
2021 Event Magazine
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WELCOME TO CONTENTS
We’re here, we made it, and what a journey it’s been. The past fifteen months have truly redefined most of our businesses, the lives of our customers, and the travel ecosystem we all survive off. But we’re still standing. The future remains in-part uncertain as we do our best to strategically plan and rebuild our businesses and teams all while aiming for continuity in the guest experience. Industry data suggests that in Australia, we’re seeing a stronger and more rapid accommodation industry recovery than many parts of the world and I hope you’re seeing this in your properties.
Welcome............................................ 3 Sponsors........................................... 5 Event Highlights................................ 6 Exhibition Information....................... 6 Agenda.............................................. 8 Hotel Leaders Summit..................... 14
NoVacancy has always been about bringing the entire industry together annually, but this year I challenge you to broaden your thinking of the term ‘industry’. The occupancy rate drop you’ve likely experienced in your business has had an often overlooked impact to your supply chain and with significantly less guests, suppliers across almost every category have seen their once reliable hospitality channel business all but disappear.
Hotel Technology Summit............... 18
I encourage you to connect with these 300+ suppliers on the exhibition floor. Your pains have been their pains and together we will rebuild as an ecosystem of businesses who need each other to survive and win.
Energy Efficiency & Sustainability Summit..................... 32
We’ve worked long and hard and listened to your current challenges to create a program of education that can help you to operate more efficiently and be more profitable. This year, we’ve introduced an entire day dedicated to hotel technology, and another to sustainability and energy efficiency. Peruse the agenda and map out your days - there’s insight and actionable takeaways packed into every session. It’s also exciting to introduce the Hospitality Design Fair alongside NoVacancy this year. This is where you’ll find the latest interior solutions and furniture to freshen and modernise your property. Check out the fit-for-purpose products and network with qualified design professionals across the event.
Revenue & Distribution Summit....... 20 Hotel Marketing Summit................. 24 Small Hotelier Summit.................... 28
Design Talks.................................... 36 Seminar Details............................... 42 Exhibitors......................................... 59 Exhibitor List.................................. 161 Floorplan....................................... 163
I thank you again for taking the time to visit NoVacancy and hope that in turn the energy and effort of exhibitors, sponsors and speakers has made your attendance worthwhile.
TAG US @novacancyexpo #novacancyexpo
Brad Langton Co-Founder - NoVacancy CEO, National Media
novacancy.com.au
MEET THE TEAM
Jason Gazal ORGANISED BY
Shannon Terry
Vivienne Beech
Madeleine Rigelsford
National Media Pty Ltd Level 1/146 Bundall Rd, Bundall Qld 4217 PO Box 8123, Gold Coast MC Qld 9726 nationalmedia.com.au
Ashley Deaton
Matt Appleby
Ash North
Disclaimer: This publication is correct at time of print. The Publishers take no responsibility for incorrect information provided, either by exhibitors, speakers or their representatives. Floorplan, exhibitor list and seminar timetable correct at the time of print. Opinions expressed are those of the Authors and may not necessarily be those of the Publishers or Show Organiser. Photos used in this publication are owned by National Media and are for general purposes only. Published by Tomorrowstory.com
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Designing beautiful hospitality interiors for over 35 years
chada.com.au
SPONSORS With thanks Sponsors
Industry & Media Partners
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EVENT HIGHLIGHTS
THE EXHIBITION With 300+ cutting-edge suppliers showcasing innovations for every operating part of your accommodation business, NoVacancy brings all the leading industry suppliers together in one room. The creators and teams behind the solutions on the exhibition floor are experts in their domain - leverage their knowledge and explore their solutions. Check out the full list of exhibitors and their location at the back of this magazine.
THE AGENDA With 7 education summits curated for specific industry functions, you’re guaranteed to increase your expertise with sessions full of practical, tactical advice and growth strategies for you, your team and your business. Overview Agenda on page 8 and detailed session descriptions from page 42.
THE GIN LOUNGE BY CHADA Take the time to visit this inspiring pop-up right in the heart of the Hospitality Design Fair exhibition floor. Dedicating their time and applying their creativity, CHADA have taken inspiration and furthermore integrated the stunning Earp Distillery gin brand into this feature. Working with a curated selection of leading suppliers, this is a feature worth checking out!
THE WELLNESS HUB The Wellness Hub, sponsored by Wellness Solutions, is a must-do experience. Immerse yourself in the latest Tech Enhanced Wellness pods, specifically designed to help you relax, refresh and recharge including the O2 Breathing and Meditation Chair, Infrared Sauna with Meditation, and Recovery Massage Chair. Plus, visit the Wellness Solutions immersive space to take part in stretch, yoga, meditation, or one of hundreds of movement and mindful classes they have on offer. You can find the Wellness Hub directly across from the Central Lounge.
LIVE ART INSTALLATION See real people, paint real art, in real-time. Unreal! Don’t miss a local artist from Book An Artist bringing a masterpiece to life on the trade floor during the duration of the show. Watch as the artwork appears before your very eyes at Stand E48!
EXHIBITION INFORMATION ORGANISERS OFFICE Located above the exhibit hall on level 5 of the Exhibition Centre. LOST AND FOUND Please enquire at the ICC Sydney Exhibition Centre Customer Service Desk located on level 2 next to hall 4. FIRST AID In the event of any accident or emergency, please report this to an Organiser at the Organisers’ Office or Security at the entry of the show. ATMs ATMs are located at the southern end of level 2 at the ICC Sydney Exhibition Centre. TOILETS Please see the show map at the back of this magazine for locations of toilets. Directional signage also exists on the high walls of the venue inside the halls. CLOAKROOM The venue cloakroom is located at the Customer Service Desk located on level 2 next to hall 4. NO SMOKING The venue has a full no smoking policy, including all catering areas. Please go outside of the building to the designated smoking areas should you wish to smoke. NO CANVASSING Canvassing by visitors is strictly prohibited. Promotional materials may not be distributed, except by exhibitors from their own stand. Visitors causing disruption should be reported to the Show Organiser at the Organisers’ Office located on Level 5 of the Exhibition Centre. PRIVACY Your details have been recorded as part of the visitor registration process. This enables the Organiser to issue a name badge, record statistics on the event and send you information on future shows. If you have any concerns, please contact National Media on +61 7 5510 5100.
CONNECTIONS LOUNGES Connect with colleagues, hold meetings with suppliers or simply take time out from the busy exhibit floor at The Connections Lounges. If you’ve used our Prescheduled Meetings platform to book in meetings in advance of the show, you’ll be visiting one of the Connections Lounges if you’re not meeting at an exhibitor’s stand.
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
NoVacancy is a COVID safe event. We’ve worked closely with ICC Sydney and NSW Health to ensure the safety of all attendees, exhibitors and staff at the event.
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AGENDA Tuesday Hotel Marketing Summit Seminar Room A
BOOK DIRECT STRATEGY & THE IMPORTANCE OF FIRST PARTY DATA
THE TIME IS NOW: SUSTAINABILITY AS A TRUE REVENUE GENERATOR
Jana Doebbert, Manager, Digital Media Team, Amadeus
Brad Cox, Director Communications, Green Globe Certification
HOTEL MARKETER DEEP DIVE: DISSECTING COVID AND FUTURE STRATEGIES
11:30AM
Hotel Leaders Summit Seminar Room C
Hospitality Design Talks Design Talks Stage
BADGE COLLECTION & EXPO FLOOR OPENS
10:00AM
10:30AM
Energy Efficiency & Sustainability Summit Seminar Room B
Renae Trimble, Chief Commercial Officer – Pacific, Accor; Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney; Jackie Douglas, President, HSMAI APAC
BECOMING A MORE SUSTAINABLE HOTEL BEFORE IT’S TOO LATE Peter Weingartner, Principal, Swisstrade; Tim Ower, Director, EcoLinen; Jeff Olling, Global Chief of Stakeholder Relations, iugis; Giovanna Lever, Managing Director, Sparrowly Group; Vass Tzavaras, Director of Engineering Australia, Frasers Hospitality Australia
GLOBAL TRAVELLER INSIGHT: UNDERSTANDING THE ‘NEW’ NEEDS AND WANTS Drew Bowering, Senior Director Market Management APAC, Expedia Group
RETURNING TO PROFITABILITY: INITIATIVES, INSIGHTS & OPINIONS POST-COVID Dr Jerry Schwartz, CEO, Schwartz Family Co; Shaun D’Cruz, Executive General Manager, Crown Hotels Melbourne; Wayne Taranto, Director of Operations Australia, Ovolo Hotels; Dean Minett, Managing Director, Minett Prime Square
SUSTAINABILITY PULSE CHECK: INITIATIVES AND PROGRAMS DRIVING SOCIALLY AND ENVIRONMENTALLY CONSCIOUS HOTEL DESIGN Tina Fox, Senior Associate of Interior Design, Scott Carver
HOTEL & HOSPITALITY DESIGN: THE POST-COVID PLAYBOOK Rachel Luchetti, Director, Luchetti Krelle; Rick Whalley, Partner/Director, CHADA; Camille Corlette, Global Creative Director, Corlette; Nick Travers, Director, Techne Architecture + Interior Design
THE VIEW FROM THE TOP: UNPACKING THE NEXT 5 YEARS VALUATION UPLIFT: INVESTOR VIEW ON SUSTAINABILITY
12:30PM
Riccardo Rizzi, Head of Energy and Sustainability Services Australia, JLL
Heidi Kunkel, Australasia Vice President - Operations, Hilton; Antony Ritch, Chief Executive Officer, TFE Hotels; Damian Quayle, Chief Operations Officer - Sydney, The Star Entertainment Group; Craig Hooley, Chief Operating Officer, Minor Hotels Australia and New Zealand; Dean Long, CEO, Accommodation Association
AUSTRALIA’S DESIGN INDUSTRY: WHAT DOES THE FUTURE HOLD?
HOW TO WIN AT SOCIAL!
1:00PM
Rosie Morley, Principal, Fender Katsalidis; Alex Hopkins, Design Director - Interior Architecture, Studio Tate; Ingrid Farago, Associate, Hassell
Amaury Tréguer, Executive Director of Social, Red Havas
ENERGY-MANAGEMENT SAVINGS: TIPS, TECH AND INNOVATION FOR HOTELS
1:30PM
2:00PM
Daniel Wright, Executive General Manager Energy, iugis; Peter Garrett, Managing Director, mySmart; Brendon Granger, Chief Experience Officer, Technology 4 Hotels; Anura Yapa, President Aust. Inst. of Hotel Engineering NSW Chapter & Director of Engineering, Shangri-La Sydney
Sarah Derry, Senior Vice President Talent & Culture - Pacific, Accor; Michelle Bevan, Chief People Officer, TFE Hotels; Kim Lee, Chief People and Performance Officer, The Star Entertainment Group
ASSESSING IF YOUR SUPPLIERS ARE WALKING THE SUSTAINABILITY TALK
BENCHMARKING POST-PANDEMIC: HOW YOU LEVERAGE TO OUTPERFORM
SEARCHING FOR A UNIQUE STORY TO BREATHE LIFE INTO A BOUTIQUE BRAND
Matthew Burke, Regional Manager Pacific, STR
Juliet Ashworth, Creative Director/Owner, CHADA
BLUEPRINT: HOW TO WIN THE CUSTOMER EXPERIENCE JOURNEY Felisha Mina, Digital Consultant, MI Academy
2:30PM
3:00PM
THE GREAT DIVIDE: APPROACHING THE TALENT POOL REBUILD IN HOTELS
Marta Fernandes, Head of Strategic Projects and Sustainability, Nespresso
PUBLICITY HACKS EXPENSIVE PR AGENCIES DON’T WANT YOU TO KNOW! Celia Harding, Director, PR Shed
LEADERSHIP PANEL: HOW HAVE YOU COPED WITH THE PANDEMIC? SUSTAINABILITY PROGRAMS: HOTEL SIDE INSIGHTS
3:30PM
4:00PM
4:30PM
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Dave Baswal, Managing Director ANZ, Ovolo Hotels; Graham Perry, Managing Director Australasia, BWH Hotel Group; Geoff York, Chief Executive Officer, Crystalbrook Collection; Michael Johnson, CEO – NSW & National, Tourism Accommodation Australia
DOUBLE YOUR DIRECT REVENUE: DIAGNOSE TRAFFIC DROP-OFFS ON YOUR WEBSITE Cooper Jitts, Founder and Director, Talk Agency
NETWORKING & EXPO FLOOR OPEN UNTIL 5PM
NoVacancy | Hotel + Accommodation Industry Expo | 2021
NURTURING CREATIVITY AND INNOVATION IN OUR PRACTICES Mathew Dalby, Creative Leader
AGENDA Wednesday Revenue & Distribution Summit Seminar Room A
BUDGETING IN A POST-COVID ENVIRONMENT: HOW FORWARDLOOKING DATA CAN BE HARNESSED TO ACCURATELY FORECAST FOR 2022 Amit Peshawaria, Head of Asia Pacific & Oceania, OTA Insight
SMALL OPERATOR MASTERCLASS: YOUR HOTEL IS A BUSINESS, NOT A LIFESTYLE CHOICE! Bruce Ryman, Owner, Highfields Motel; Leanne Stocks, Director of Sales and Marketing, BWH Hotel Group; Tamie Matthews, CEO + Founder, RevenYou; Jackie Douglas, President, HSMAI APAC
THE INFLUENCE OF TRUST AND CONTROL ON PRICE PERCEPTION
11:30AM
Hotel Technology Summit Seminar Room C
Hospitality Design Talks Design Talks Stage
BADGE COLLECTION & EXPO FLOOR OPENS
10:00AM
10:30AM
Small Hotelier Summit Seminar Room B
Anthony Stanley, Director of Performance and Revenue Management, Choice Hotels Asia-Pac; Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney; Corinne East, Executive Manager, Easts Holiday Parks; Jason Carley, Partner, Simon-Kucher & Partners; Melissa Kalan, Chief Executive Officer, Australian Revenue Management Association (ARMA)
THE DEVIL'S IN THE DATA: A SMALLER OPERATOR APPROACH TO LEVERAGING THE NUMBERS Paul Hammond, Business Development Manager, Pacific, STR; Tom Chappel, Business Development Manager, Pacific, STR
UNLEASHING THE POWER OF YOUR PMS: LOOKING OUTSIDE THE BOX Howard Phung, GM Digital, Data & Tech - Hotel & Resorts, Event Hospitality & Entertainment Limited; Rudy Kalele, Director of Revenue, Distribution and Central Reservations, Iconic Hotels by Geocon; Damien Murphy CHTP, Co-Founder, hconnect; Mike During, Director, GuestTraction; Adam Britton, Sales Director, Mews
CONTACTLESS TECHNOLOGY THE HYPE V THE REALITY Paul Briggs, Sustainability & Projects Co-ordinator, Schwartz Family Company; Michael Benikos, Managing Director, ASSA ABLOY Global Solutions Australia; Ted Horner, Managing Director, E Horner & Associates; Brendon Granger, Chief Experience Officer, Technology 4 Hotels
SURPRISE AND DELIGHT: DELIVER EXPERIENCES OR PERISH! Michael McCann, Founder/Principal, Dreamtime Australia Design
THE FUTURE OF HOTEL DESIGN: HUMAN-CENTRED Jeff Copolov, Director, Bates Smart; Juliet Ashworth, Creative Director/Owner, CHADA; Donn Salisbury, Director, Electrolight
AGILITY: WHY IT'S NON-NEGOTIABLE IN 2021
12:30PM
Mark Tierney, Chief Revenue & Distribution Officer, Quest Apartment Hotels; Marit Connell, Director of Revenue - ACT & NSW, TFE Hotels; Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited; Marika Sanigorska, Enterprise Director, APAC, SiteMinder
"I STAYED AT A PERFECTLY ADEQUATE HOTEL." - SAID NO ONE EVER Tamie Matthews, CEO + Founder, RevenYou
HOW TECH-ENHANCED WELLNESS IS CHANGING THE GUEST EXPERIENCE Tony de Leede, Wellness Entrepreneur, Wellness Solutions
CUSTOM DESIGNING FABRICS, WALLCOVERING AND CARPETS FOR PROJECTS
1:00PM
Rebecca Boland, Associate, CHADA
1:30PM
GOOD, BAD, & UGLY: WHAT I LEARNT ABOUT REVENUE MANAGEMENT DURING COVID Matt Dybing, Co-Founder & Director, Nuvho The Hotel Collective
DISTRIBUTION REDEFINED: THE FUTURE RELATIONSHIP WITH 3RD PARTY CHANNELS
2:30PM
Kanwarpreet Kanwar, Director of Revenue, Sales & Distribution, Ovolo Hotels; Oskar Will, Business Development Manager, OTA Insight; Mike Evans, Director of Sales ANZ, Amadeus; Murtaza Rangwala, Owner & Principal Consultant, RevUplift
THE SHIFT OF THE CUSTOMER JOURNEY AND DISTRIBUTION LANDSCAPE
3:30PM
4:00PM
Duncan Waterman, Country Manager, Australia & New Zealand, D-Edge Hospitality Solutions; AJ Shantiratnam, Principal Client Partner, Tripadvisor; Jeff Baars, Chief Marketing and Digital Officer, Quest Apartment Hotels; Tom Christiansen, Group Revenue & Reservations Manager, Majestic Hotels
TECHNOLOGY + OUTSOURCING = OPERATING EFFICIENCY & IMPROVED PERFORMANCE DIRECT BOOKINGS PLAYBOOK: KNOW HOW TO WIN THE CUSTOMER Bart Sobies, Founder, iBooked.Online
Grant Alchin, Head - Australia Asset Management, CapitaLand Australia; Marcus Anketell, Head of Hotels, Hospitality and Leisure, Mulpha; Michael Johnson, CEO, Tourism Accommodation Australia; Justin Jones, General Manager Business Development, ahs hospitality; Erkan Tatlidil, CEO, RoomOperations
9 WAYS TO STOP HOTEL BOOKING LEAKAGE FOR SMALLER OPERATORS
BIG TECHNOLOGY IMPACT WITHOUT A CHAIN HOTEL BUDGET!
Michael Harper, Director, Hotel Strategy Co
Damien Murphy CHTP, Co-Founder, hconnect
BEST BANG FOR BUCK: MARKETING SPEND STRATEGIES FOR SMALL OPERATORS Darryl Hukins, Founding Director, Hotel Digital Marketing
HOW SMART ROOMS CAN TRANSFORM YOUR BRAND AND GUEST EXPERIENCE Brendon Granger, Chief Experience Officer, Technology 4 Hotels; Richie Cheng, Hospitality Channel Manager, Westan Australia; Heinrich Saayman, Director, HoneyBadger Technologies; Michael Galea, Managing Director, Delion; David McDonald, Regional General Manager Sydney CBD, TFE Hotels
SUSTAINABLE DESIGN MATTERS Ian Lomas, Principal, Woods Bagot; Patricia Bondin, Senior Associate, Creative Lead, Architectus; David Baggs, CEO & Program Director, Global GreenTag International
NEW LUXURY: THE EMERGENCE OF THE CONSCIOUS CONSUMER Hanna Richardson, Interior Architect, ZWEI Interiors Architecture; Katherine Kemp, Architect, ZWEI Interiors Architecture; Francis Loughran, Founder, Future Food
NETWORKING & EXPO FLOOR OPEN UNTIL 5PM
novacancy.com.au
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AHS Hospitality 143
Looking for comprehensive housekeeping solutions? We offer industry professionals in operations, compliance, safety and commercial, who are here to provide all of the resources needed to assist with: · Short term labour hire · Full service outsourced housekeeping · Hotel housekeeping consulting · Risk, compliance, and safety auditing · Housekeeping technology integration With offices located across Australia and New Zealand, contact us via our website for more information. ahshospitality.com.au
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Australian Made - Natural Ingredients - Liquid Soaps - Guest Soaps - Gift Packs 12
NoVacancy | Hotel + Accommodation Industry Expo | 2021
The Hospitality Design Fair has collaborated with Book An Artist to create a custom piece of artwork.
Sydney based, Venezuelan artist and illustrator Miguel will demonstrate the wonder of live mural art. Miguel’s inspiration for his artwork often incorporates issues that affect society thus the people living in it. The live art experience provides an interactive encounter for guests and patrons to enjoy. The result is a customised, one-of-a-kind artwork, perfect for brightening up a room, business or event. Professional mural artists perform wonders with a brush and paint. The transformation of a simple wall, canvas or panel is a hypnotising experience to behold. Head down to Stand E48 to watch the magic unfold with Book An Artist.
Location: Stand E48
Hotel Leaders Summit
11:30AM
10:30AM
Tuesday, 1 June | Seminar Room C Global traveller insight: Understanding the ‘new’ needs and wants
Drew Bowering
Dr Jerry Schwartz
Shaun D’Cruz
Wayne Taranto
Dean Minett
Heidi Kunkel
Antony Ritch
Damian Quayle
Craig Hooley
Dean Long
Sarah Derry
Michelle Bevan
Kim Lee
Matthew Burke
Dave Baswal
Graham Perry
Geoff York
Michael Johnson
Drew Bowering, Senior Director Market Management APAC, Expedia Group
Returning to profitability: Initiatives, insights & opinions post-COVID Dr Jerry Schwartz, CEO, Schwartz Family Co Shaun D’Cruz, Executive General Manager, Crown Hotels Melbourne Wayne Taranto, Director of Operations Australia, Ovolo Hotels Dean Minett, Managing Director, Minett Prime Square
12:30PM
The view from the top: Unpacking the next 5 years Heidi Kunkel, Australasia Vice President - Operations, Hilton Antony Ritch, Chief Executive Officer, TFE Hotels Damian Quayle, Chief Operations Officer - Sydney, The Star Entertainment Group Craig Hooley, Chief Operating Officer, Minor Hotels Australia and New Zealand
2:30PM
1:30PM
Dean Long, CEO, Accommodation Association
The great divide: Approaching the talent pool rebuild in hotels Sarah Derry, Senior Vice President Talent & Culture - Pacific, Accor Michelle Bevan, Chief People Officer, TFE Hotels Kim Lee, Chief People and Performance Officer, The Star Entertainment Group
Benchmarking post-pandemic: How you leverage to outperform Matthew Burke, Regional Manager - Pacific, STR
3:30PM
Leadership panel: How have you coped with the Pandemic? Dave Baswal, Managing Director ANZ, Ovolo Hotels Graham Perry, Managing Director Australasia, BWH Hotel Group Geoff York, Chief Executive Officer, Crystalbrook Collection Michael Johnson, CEO – NSW & National, Tourism Accommodation Australia
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
We have been helping Australian hotels throughout uncertainty and into recovery. For a FREE Super Health Check for you and your business, contact our service team: service@intrust.com.au I 0448 528 647
The Super Health Check service is available even if you’re not an Intrust Super client.
2021
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Brighton Technologies Group 213
BTG provide a comprehensive range of communication products for hotels, motels and hostels. Two Way Radios are amongst the most utilised devices in the accommodation industry for conveying messages promptly and succinctly. Talk one-to-many to all staff or program channels to individual departments like reception, housekeeping, maintenance. Essential in the event of power failures, fire alarms, security breaches. BTG carry a range of radios to suit your business size and requirements. btgau.com.au
Check Inn Systems 543
Check Inn Systems’ Flush Mount Touch Screen Kiosk offers a 24 hour Self Check In, Virtual Reception, Custom Design Flush Mount Touch Screen Kiosk and Custom Graphics. Extra options include: Printers; Built In Key Return; Integrated Security Camera; Drivers License / Passport Scanner; Night Phones / Intercom System; Vacancy Sign Controller; Paywave & Eftpos as well as cash payment systems; Integration with RMS, Satin, Guestpoint, Protel and Seekom property management systems; Key Dispenser for keys or cards; Connection To the KA7 Keyless Access System; and Remote Control Functionality. checkinn.com.au
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
towards zero
The world in front of us is the one we leave behind. iugis is a global sustainable technology company on a mission to respond to today’s environmental challenges for tomorrow’s generation. We don’t just sell solutions – we’re part of a movement to change the way businesses view sustainability, reduce waste, drive energy efficiency and provide safe and healthy workplaces around the world. The legacy we’ll leave is a healthier planet – what will you leave behind?
Waste
Energy
Health
Proud ‘Energy Efficiency and Sustainability Summit’ sponsor of the 2021 NoVacancy Expo. Come see us at stand 246
1300 048 447 info@iugis.com
Hotel Technology Summit Wednesday, 2 June | Seminar Room C
10:30AM
Unleashing the power of your PMS: Looking outside the box Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited Rudy Kalele, Director of Revenue, Distribution and Central Reservations, Iconic Hotels by Geocon
Howard Phung
Rudy Kalele
Damien Murphy CHTP
Mike During
Adam Britton
Paul Briggs
Michael Benikos
Ted Horner
Brendon Granger
Tony de Leede
Grant Alchin
Marcus Anketell
Michael Johnson
Justin Jones
Erkan Tatlidil
David McDonald
Damien Murphy CHTP, Co-Founder, hconnect Mike During, Director, GuestTraction
11:30AM
Adam Britton, Sales Director, Mews
Contactless technology - The hype v the reality Paul Briggs, Sustainability & Projects Co-ordinator, Schwartz Family Company Michael Benikos, Managing Director, ASSA ABLOY Global Solutions Australia Ted Horner, Managing Director, E Horner & Associates
12:30PM
Brendon Granger, Chief Experience Officer, Technology 4 Hotels
How tech-enhanced wellness is changing the guest experience Tony de Leede, Wellness Entrepreneur, Wellness Solutions
1:30PM
Technology + outsourcing = Operating efficiency & improved performance Grant Alchin, Head - Australia Asset Management, CapitaLand Australia Marcus Anketell, Head of Hotels, Hospitality and Leisure, Mulpha Michael Johnson, CEO, Tourism Accommodation Australia Justin Jones, General Manager Business Development, ahs hospitality
2:30PM
Erkan Tatlidil, CEO, RoomOperations
BIG technology impact without a chain hotel budget! Damien Murphy CHTP, Co-Founder, hconnect
3:30PM
How smart rooms can transform your brand and guest experience Brendon Granger, Chief Experience Officer, Technology 4 Hotels Richie Cheng, Hospitality Channel Manager, Westan Australia Heinrich Saayman, Director, HoneyBadger Technologies Michael Galea, Managing Director, Delion David McDonald, Regional General Manager Sydney CBD, TFE Hotels
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
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10:30AM
Wednesday, 2 June | Seminar Room A Budgeting in a post-COVID environment: How forward-looking data can be harnessed to accurately forecast for 2022
Anthony Stanley
Oliver Ruf
Corinne East
Jason Carley
Melissa Kalan
Mark Tierney
Marit Connell
Howard Phung
Marika Sanigorska
Matt Dybing
Kanwarpreet Kanwar
Oskar Will
Mike Evans
Murtaza Rangwala
Duncan Waterman
Amit Peshawaria, Head of Asia Pacific & Oceania, OTA Insight
The influence of trust and control on price perception
11:30AM
Amit Peshawaria
Anthony Stanley, Director of Performance and Revenue Management, Choice Hotels Asia-Pacific Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Corinne East, Executive Manager, Easts Holiday Parks Jason Carley, Partner, Simon-Kucher & Partners Melissa Kalan, Chief Executive Officer, Australian Revenue Management Association (ARMA)
12:30PM
Agility: Why it’s non-negotiable in 2021 Mark Tierney, Chief Revenue & Distribution Officer, Quest Apartment Hotels Marit Connell, Director of Revenue - ACT & NSW, TFE Hotels Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited
1:30PM
Marika Sanigorska, Enterprise Director, APAC, SiteMinder
Good, Bad, & Ugly: What I learnt about revenue management during COVID Matt Dybing, Co-Founder & Director, Nuvho - The Hotel Collective
2:30PM
Distribution redefined: The future relationship with 3rd party channels Kanwarpreet Kanwar, Director of Revenue, Sales & Distribution, Ovolo Hotels Oskar Will, Business Development Manager, OTA Insight Mike Evans, Director of Sales ANZ, Amadeus Murtaza Rangwala, Owner & Principal Consultant, RevUplift
3:30PM
The shift of the customer journey and distribution landscape Duncan Waterman, Country Manager, Australia & New Zealand, D-Edge Hospitality Solutions AJ Shantiratnam, Principal Client Partner, TripAdvisor Jeff Baars, Chief Marketing and Digital Officer, Quest Apartment Hotels Tom Christiansen, Group Revenue & Reservations Manager, Majestic Hotels
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
AJ Shantiratnam
Jeff Baars
Tom Christiansen
Treat yourself to some commercial optimization with a side of sophisticated, yet simple revenue management strategy that will light up your profits.
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First Class Valet 661
First Class Valet are specialists in valet, concierge, and driveway management solutions. Through years of experience and the ability to provide pools of skilled labour to many industries, their trained staff can meet you at your needs. Weather it is last minute specialised labourhire, integrative technology systems, or a full-service contracted solution, First Class Valet are able to deliver on giving guests and clients a simple, seamless solution. firstsclassvalet.com.au
Gym Solutions 910
Gym Solutions is the exclusive importer of two new lines of fitness equipment that meets the changing needs of hotels – Tuff Stuff CalGym Multi-function Strength Equipment and Gym Rax™ Storage and Suspension Bays. Using 3d Design we create bespoke training spaces and install the total gym. We can customise equipment configurations, frame colours and upholstery to match any hotel brand. Bring us your challenges, we have a gym solution. gymsolutions.com.au
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
SPECIALISTS IN HOTEL FURNITURE & REFURBISHMENT
HOTEL FURNITURE FF&E PACKAGES & FINANCE Delivering your project with confidence www.hotelinteriors.com.au info@hotelinteriors.com.au | 1300 876 055
CEO, Dennis Clark
11:30AM
10:30AM
Tuesday, 1 June | Seminar Room A
Book direct strategy & the importance of first party data Jana Doebbert, Manager, Digital Media Team, Amadeus
1:00PM 2:00PM 3:00PM 4:00PM
Renae Trimble
Oliver Ruf
Jackie Douglas
Amaury Tréguer
Felisha Mina
Hotel marketer deep dive: Dissecting COVID and future strategies Renae Trimble, Chief Commercial Officer – Pacific, Accor Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Jackie Douglas, President, HSMAI APAC
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Jana Doebbert
How to win at social! Amaury Tréguer, Executive Director of Social, Red Havas
Blueprint: How to win the customer experience journey Felisha Mina, Digital Consultant, MI Academy
Publicity hacks expensive PR agencies don’t want you to know!
Celia Harding
Celia Harding, Director, PR Shed
Double your direct revenue: Diagnose traffic drop-offs on your website Cooper Jitts, Founder and Director, Talk Agency
NoVacancy | Hotel + Accommodation Industry Expo | 2021
Cooper Jitts
Handy Sanitiser 416
Handy is a versatile hand sanitisation station that can be customised to your hotel, hospitality or retail environment. Small footprint, easy to maintain, and a permanent solution to help prioritise the health and safety of those around you. Touch free technology at your fingertips, just place your hands under the sensor and allow the unit to dispense into your hands. With counter, wall mount and floor stand options, Handy Sanitiser can go anywhere. handysanitiser.com.au
HELP Hospitality Talent Solutions HELP Hospitality Talent Solutions has been servicing the Hospitality Industry across Australia, NZ, UK, Dubai and Asia Pacific since 2003. We specialise in Executive Recruitment, Talent Development and Franchise Recruitment & Development. With competitive rates and solid replacement guarantee periods, we offer 5 star service in Hospitality Talent Recruitment & Development. We are passionate about helping our clients find, recruit, develop and retain the very best staff. helprecruitment.com.au
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
S.2mall H.2otelier Summit
10:30AM
Wednesday, 2 June | Seminar Room B Small operator masterclass: Your hotel is a business, not a lifestyle choice! Bruce Ryman, Owner, Highfields Motel Leanne Stocks, Director of Sales and Marketing, BWH Hotel Group Tamie Matthews, CEO + Founder, RevenYou
Bruce Ryman
Leanne Stocks
Tamie Matthews
Jackie Douglas
Paul Hammond
Tom Chappel
Bart Sobies
Michael Harper
3:30PM
2:30PM
1:30PM
12:30PM
11:30AM
Jackie Douglas, President, HSMAI APAC
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The devil’s in the data: A smaller operator approach to leveraging the numbers Paul Hammond, Business Development Manager, Pacific, STR Tom Chappel, Business Development Manager, Pacific, STR
“I stayed at a perfectly adqequate hotel.” - SAID NO ONE EVER Tamie Matthews, CEO + Founder, RevenYou
Direct bookings playbook: Know how to win the customer Bart Sobies, Founder, iBooked.Online
9 ways to stop hotel booking leakage for smaller operators Michael Harper, Director, Hotel Strategy Co
Best bang for buck: Marketing spend strategies for small operators Darryl Hukins, Founding Director, Hotel Digital Marketing
NoVacancy | Hotel + Accommodation Industry Expo | 2021
Darryl Hukins
accommodation association
The Benefits of Membership The Accommodation Association is the peak industry association representing over 3,500 major hotels, motels, motor inns, serviced apartments, bed and breakfasts, resorts, timeshare, holiday parks and guesthouses in metropolitan, regional and rural Australia. Founded in 1969 as the Motor Inn, Motel and Accommodation Association, the Association has continually strived to ensure that our members receive the best advocacy, industrial relations advice, and networking and support services. Throughout the COVID-19 pandemic, the Accommodation Association is proud to have successfully advocated for key support measures to ensure our industry could survive. Through our strong advocacy and deep connections with Government, the creation of JobKeeper, and subsequent extension to 2021, and cashflow boost 1 and 2 were critical measures introduced to support our industry. Our members were engaged through regular webinars and virtual town halls, and received access to the latest information on Government restrictions, commercial tenancy relief and survival and wage subsidy measures. If you are interested in membership, visit us at stand number 648 or go to www.aaoa.com.au/join novacancy.com.au
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Hunter Technologies 613
The OHAir airborne and surface viral treatment system is a 24/7 solution that treats airborne and surface contaminants, including viruses (COVID-19) and bacteria, in occupied spaces - such as lobbies, child care centres, hotel rooms. aged care centres, or any indoor space. Available as a wall / roof-mounted system, with HVAC mounted and portable systems also available, OHAir uses FDA approved technology to emit hydroxyls into indoor spaces - which quickly react with and destroy airborne viral threats. The unique feature of OHAir is its ability to treat airborne viruses as well as other contaminants, while operating safely and continuously in occupied areas. ohair.com.au
Hyper Hyper Marketing 554
The Hyper Hub® is the only Australian database management software platform that automatically links the most popular marketing, engagement and data management modules together and connects you in real time, across multiple devices. The Hyper Hub provides you with the data-driven intelligence you need to manage data, engage and nurture your contacts, without additional plug-ins, programming or a data analyst. hyperhyper.com.au
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
ENERGY EFFICIENCY & SUSTAINABILITY summit
10:30AM
Tuesday, 1 June | Seminar Room B
The time is NOW: Sustainability as a true revenue generator Brad Cox, Director Communications, Green Globe Certificatio
Brad Cox
Peter Weingartner
Tim Ower
Jeff Olling
Vass Tzavaras
Giovanna Lever
Riccardo Rizzi
Daniel Wright
Peter Garrett
Brendon Grange
Anura Yapa
Marta Fernandes
11:30AM
Becoming a more sustainable hotel before it’s too late Peter Weingartner, Principal, Swisstrade Tim Ower, Director, EcoLinen Jeff Olling, Global Chief of Stakeholder Relations, iugis Vass Tzavaras, Director of Engineering Australia, Frasers Hospitality Australia
12:30PM
Giovanna Lever, Managing Director, Sparrowly Group
Valuation uplift: Investor view on sustainability Riccardo Rizzi, Head of Energy and Sustainability Services Australia, JLL
1:30PM
Energy-management savings: Tips, tech and innovation for hotels Daniel Wright, Executive General Manager - Energy, iugis Peter Garrett, Managing Director, mySmart Brendon Granger, Chief Experience Officer, Technology 4 Hotels
3:30PM
2:30PM
Anura Yapa, President Aust. Inst. of Hotel Engineering NSW Chapter & Director of Engineering, Shangri-La Sydney
32
Assessing if your suppliers are walking the sustainability talk Marta Fernandes, Head of Strategic Projects and Sustainability, Nespresso
Sustainability programs: Hotel side insights
NoVacancy | Hotel + Accommodation Industry Expo | 2021
Infor 113
You need a technology partner who understands the industry and can deliver innovative solutions. As a global provider of industry-specific software in the Hospitality industry, Infor is that proven partner. Over 20,000 hotels in more than 100 countries are using Infor software to increase sales, maximise revenue and drive efficiencies. Whether an independent hotel, a smaller chain, or a global brand, with Infor you get scalable solutions, featuring out-of-the-box hotel functionality that delivers measurable results. infor.com/industries/hotels-resorts
Life Fitness Australia 926
Craft an engaging cardio experience with easy access to premium entertainment and fitness apps, on-demand coaching and get-on-andgo functionality. The Integrity Treadmill with Discover SE3HD console offers an immersive, connected experience to help guests continue their wellness journey wherever they go. Walkers and runners benefit from the comfort provided by FlexDeck technology, a running surface that reduces stress on the joints. Integrity Treadmills are ideal for facilities looking for an inviting sleek design with endless options to enhance any stay. lifefitness.com.au
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
INTRODUCING: Amadeus Integrated Booking Suite
Leading Central Reservations System and Booking Engine
JOIN US at Booth #520
Comprehensive Customer Relationship Management (GMS)
Award Winning Web Agency (Web & Video)
GUEST SPEAKERS Mike Evans
Jana Doebbert
TOPIC: Amadeus Revenue & Distribution Summit Panel
TOPIC: Amadeus Education Session On Book Direct Strategy & The Importance of First Party Data
Director of Sales ANZ
NoVacancy Expo & Conference is the biggest and most important annual event for professionals in the hotel and accommodation industry. Access big developments in new brands and product launches, essential education and industry insights, crucial networking, and serious deal-making. It’s all here waiting to be experienced.
Manager, Digital Media Team
DesignTalks 10:30AM
Tuesday, 1 June | Design Talks Stage Sustainability pulse check: Initiatives and programs driving socially and environmentally conscious hotel design
Tina Fox
Rachel Luchetti
Rick Whalley
Camille Corlette
Nick Travers
Rosie Morley
Alex Hopkins
Ingrid Farago
Juliet Ashworth
Mathew Dalby
Michael McCann
Jeff Copolov
Donn Salisbury
Rebecca Boland
Ian Lomas
Patricia Bondin
David Baggs
Hanna Richardson
Katherine Kemp
Francis Loughran
Tina Fox, Senior Associate of Interior Design, Scott Carver
11:30AM
Hotel & hospitality design: The post-COVID playbook Rachel Luchetti, Director, Luchetti Krelle Rick Whalley, Partner/Director, CHADA Camille Corlette, Global Creative Director, Corlette
Australia’s design industry: What does the future hold? Rosie Morley, Principal, Fender Katsalidis Alex Hopkins, Design Director - Interior Architecture, Studio Tate
2:30PM
Ingrid Farago, Associate, Hassell
Searching for a unique story to breathe life into a boutique brand
3:30PM
1:00PM
Nick Travers, Director, Techne Architecture + Interior Design
Nurturing creativity and innovation in our practices
Juliet Ashworth, Creative Director/Owner, CHADA
Mathew Dalby, Creative Leader
3:30PM
2:30PM
1:00PM
11:30AM
10:30AM
Wednesday, 2 June | Design Talks Stage
36
Surprise and delight: Deliver experiences or perish! Michael McCann, Founder/Principal, Dreamtime Australia Design
The future of hotel design: Human-centred Jeff Copolov, Director, Bates Smart Juliet Ashworth, Creative Director/Owner, CHADA Donn Salisbury, Director, Electrolight
Custom designing fabrics, wallcovering and carpets for projects Rebecca Boland, Associate, CHADA
Sustainable design matters Ian Lomas, Principal, Woods Bagot Patricia Bondin, Senior Associate, Creative Lead, Architectus David Baggs, CEO & Program Director, Global GreenTag International
New luxury: The emergence of the conscious consumer Hanna Richardson, Interior Architect, ZWEI Interiors Architecture Katherine Kemp, Architect, ZWEI Interiors Architecture Francis Loughran, Founder, Future Food
NoVacancy | Hotel + Accommodation Industry Expo | 2021
Have you got Australia’s Most Loved Snacks in your minibars? Source: IRI Aztec, AU Independent Scan $(000s), 26Wks to 28/07/19
FOR MORE INFORMATION, VISIT US AT STAND 313 Contact us on 1300 764 847 or email smithsnewbusiness@pepsico.com
INTRODUCING
Elkay® EZH20 Liv Pro
Filtered, Stylish, and Sustainable This eco-friendly filtered water dispenser is engineered to accomodate the extra capacity needed in commercial spaces such as lobbies and conference rooms.
VISIT STAND #825
CONTACT US W civiq.com.au E sales@civiq.com.au P 1300 600 300
CIVIQ
TM
Public-use Products
Mats R Us 635
Mats R Us is a proudly Australian producer of heavy duty branded custom entrance mats, wall to wall carpet, commercial carpet tiles, bar mats and counter mats as well as a supplier of antifatigue mats. We have been supplying branded mats to our customers since 2004. Our heavy duty entrance mats are 100% rubber backed, topped with a heavy duty Nylon carpet and branded with absolute sharpness and clarity as we use the latest of carpet dying technology available. We offer a 3 year guarantee on our floor mats. We have no minimum order quantity and our turnaround time is 7 days being a local producer. No matter how big or small a mat you need, Mats R Us can assist with all your custom and branded mat requirements. matsrus.com.au
Pelican Rouge 553
Pelican Rouge Professional Coffee Concept helps optimise your guests’ experience! Your guests deserve and expect high-quality coffee. From booking to checkout, every step of your guests’ journey counts. Complete that journey with delicious, easy-to-make coffee. An affordable concept that provides your guests with a five-star coffee experience. pelicanrouge.com.au
Bev Martin Textiles 439
Leading importer/distributor of commercial hospitality linen established in 1970, servicing our industry for 50+ years! Our products are specifically designed to meet the needs of today’s hospitality market, consisting of collections in luxury & standard pillows, superior quality mattress, quilt & pillow protectors, including waterproof, quilts & quilt covers, blankets, mattress toppers, along with white & vat dye coloured bath linen, variety of table & kitchen linen. To view our quality collection of hotel linen, please visit our stand #439. als.net.au
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
Creating memorable experiences for guests... Elevate your guests’ dining experience with our pro melamine tableware. Choose from our diverse range of options to suit your branding & style.
With our different collections to choose from, you’ll surely be able to find the perfect products to impress your guests.
Stand 809
SEMINARS Tuesday Energy Efficiency & Sustainability Summit
Hotel Marketing Summit
10:30 AM
Seminar Room B
THE TIME IS NOW: SUSTAINABILITY AS A TRUE REVENUE GENERATOR
Brad Cox, Director Communications, Green Globe Certification
Social responsibility, yes. Growing consumer consciousness, yes. A valuable marketing tool, yes. But what about a powerful revenue generator and cost reduction methodology? YES! With more than 20 years of Sustainable Tourism experience, Brad will share the obvious and not-so-obvious ways you can create significant bottom line impact across your accommodation business through sustainable practices and solutions.
10:30 AM
Seminar Room C
GLOBAL TRAVELLER INSIGHT: UNDERSTANDING THE ‘NEW’ NEEDS AND WANTS
Drew Bowering, Senior Director Market Management APAC, Expedia Group
People are dreaming of travel. They want to pack their bags and get away. Success today means understanding when and how they intend to book their stays. This session will reveal our most recent global traveller survey of 16,000 consumers across eight international markets (including Australia), with insights on how traveller expectations for hotel properties have evolved and actionable strategies to help drive reservations and revenue in the coming year. Expedia Group brings the accommodation and transportation sectors into one connected ecosystem. This ecosystem represents millions of voices from across the travel industry – working together to reunite families and friends, reopen access to new and different cultures, and help people chase new dreams.
10:30 AM
Seminar Room A
BOOK DIRECT STRATEGY & THE IMPORTANCE OF FIRST PARTY DATA
Jana Doebbert, Manager, Digital Media Team, Amadeus
With the removal of third-party cookies by 2022, hoteliers will face new challenges when it comes to marketing in an age of data privacy. But where do you start, how will market your properties and what do you need to start implementing now to stay ahead? In this session, digital media expert Jana Doebbert will delve into the strategies and roadmap required to attract, convert and retain customers in the future.
10:30AM
Design Talk Stage
SUSTAINABILITY PULSE CHECK: INITIATIVES AND PROGRAMS DRIVING SOCIALLY AND ENVIRONMENTALLY CONSCIOUS HOTEL DESIGN
Tina Fox, Senior Associate of Interior Design, Scott Carver
Owners and operators have quickly moved to meet their customers’ demand for sustainable design and practices in their hotels. In this session, Tina will delve into current social, environmental and economic goals that both large and small hotel operators are putting in place, sharing best-in-class examples of in-market projects.
11:30 AM
Seminar Room B
BECOMING A MORE SUSTAINABLE HOTEL BEFORE IT’S TOO LATE
Peter Weingartner, Principal, Swisstrade Tim Ower, Director, EcoLinen Jeff Olling, Global Chief of Stakeholder Relations, iugis Giovanna Lever, Managing Director, Sparrowly Group Vass Tzavaras, Director of Engineering Australia, Frasers Hospitality Australia
There’s more to becoming a truly sustainable hotel beyond reducing consumption. Join this panel of sustainability experts to learn just how many solutions and considerations there are to have a recognised impact on the environment and your subsequent operation.
42
NoVacancy | Hotel + Accommodation Industry Expo | 2021
Hotel Leaders Summit
11:30 AM
Design Talks
Seminar Room C
RETURNING TO PROFITABILITY: INITIATIVES, INSIGHTS & OPINIONS POST-COVID
Dr Jerry Schwartz, CEO, Schwartz Family Co Shaun D’Cruz, Executive General Manager, Crown Hotels Melbourne Wayne Taranto, Director of Operations Australia, Ovolo Hotels Dean Minett, Managing Director, Minett Prime Square
Join this panel of owners and leaders as they deep dive into the strategies being deployed across their properties to rebuild. They’ll uncover the initiatives and wins that have evolved as a result of COVID, as well as sharing their individual opinions on what hoteliers must do to thrive in today’s environment.
11:30 AM
Seminar Room A
HOTEL MARKETER DEEP DIVE: DISSECTING COVID AND FUTURE STRATEGIES
Renae Trimble, Chief Commercial Officer – Pacific, Accor Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Jackie Douglas, President, HSMAI APAC
We are now in the midst of a pandemic that our industry and the whole world has never experienced before. These times will be challenging, but it will be imperative that we stand united, as an industry working towards the future. More than anything, this crisis highlights that we are all in this together - but have we all been impacted in the same way? Which segments and where have we seen opportunity born from this crisis? Hear from two very different perspectives on their experience of the crisis and which strategies will be sustained post-COVID.
11:30 AM
Design Talk Stage
HOTEL & HOSPITALITY DESIGN: THE POST-COVID PLAYBOOK
Rachel Luchetti, Director, Luchetti Krelle Rick Whalley, Partner/Director, CHADA Camille Corlette, Global Creative Director, Corlette Nick Travers, Director, Techne Architecture + Interior Design
Pivot, adapt, modify, change - the past 18 months have challenged the operating environment in hospitality. What does the future of hotel, restaurant and bar design look like? Has COVID changed the playbook? Will creativity be stifled, or challenged? Hear from our panel of design thought leaders as they share their take on how hospitality spaces will look in the future.
12:30 PM
Seminar Room C
THE VIEW FROM THE TOP: UNPACKING THE NEXT 5 YEARS
Heidi Kunkel, Australasia Vice President - Operations, Hilton Antony Ritch, Chief Executive Officer, TFE Hotels Damian Quayle, Chief Operations Officer - Sydney, The Star Entertainment Group Craig Hooley, Chief Operating Officer, Minor Hotels Australia and New Zealand Dean Long, CEO, Accommodation Association
The pandemic has challenged every accommodation business differently, and with green shoots now beginning to flower for many, how far are we from full bloom? Without a crystal ball and continual movement of the goalposts, some of our most respected industry leaders will share their approach to looking and planning ahead.
Our extensive range of Australian Made Gift Hampers are filled with Quality Gourmet Foods & Wines. They are the perfect gift to reward Clients and Staff. Order Online at www.hamperworld.com.au or Speak to our Gifting Consultants by Calling 1800 566 433
“Hamper World, helping you create a lasting impression” Hamper World incorporates a range of other divisions to assist you in creating a lasting impression with your customers, clients and staff. For assitance please call us on 1800 566 433 or email hospitality@hamperworld.com.au
We offer Milk or Dark chocolate bars custom printed with your company logo and details. We also have a generic range that covers all seasonal events and milestones.
Our range of kids activity packs keeps the little ones entertained for hours. Also available are complete raffle and trade promotion kits that you can run in your venue.
Premium and exclusive wine packaged together with some edible goodies inside an Executive Matt Black gift box and finished with material ribbon. A great way to say thank you.
Offering impressive returns, our selection of different Chocolates, Confectionary and Nuts that are perfect accompaniment to any mini bar or can be sold in your gift shop.
bespokechocolates.com.au
promotemyvenue.com.au
cellarselection.com.au
moreishtreats.com.au
SEMINARS Tuesday Energy Efficiency & Sustainability Summit
12:30 PM
Hotel Marketing Summit
Seminar Room B
VALUATION UPLIFT: INVESTOR VIEW ON SUSTAINABILITY
Riccardo Rizzi, Head of Energy and Sustainability Services Australia, JLL
In this session, Riccardo will share research and insights into investor expectations of operators across a range of real estate classes including hotels. He will examine the evidence for valuation/financial uplift resulting from sustainability initiatives and programs being integrated into your hotel operations.
1:00 PM
Seminar Room A
HOW TO WIN AT SOCIAL!
Amaury Tréguer, Executive Director of Social, Red Havas
In this practical session, Amaury Treguer from Red Havas will guide you through how to develop your own social/digital strategy covering what are the listening tools available to assess your competition and better understand your audience, how to develop your platform ecosystem, craft your own content strategy, understand the various paid advertising formats available and measure success. In short, you’ll learn how to win at social!
Hotel Leaders Summit
1:00 PM
Design Talks
Design Talk Stage
AUSTRALIA’S DESIGN INDUSTRY: WHAT DOES THE FUTURE HOLD?
Rosie Morley, Principal, Fender Katsalidis Alex Hopkins, Design Director - Interior Architecture, Studio Tate Ingrid Farago, Associate, Hassell
Australia continues to be recognised as a hotbed of vibrant and immersive design with hospitality, commercial and residential projects emerging at rapid rates. But what does this mean for the continuity of our design landscape? Reflecting on both the creative and commercial factors in the market, our panel of design leaders will share their opinions on what studios, firms and the industry must do to stay fresh and relevant.
1:30 PM
Seminar Room C
THE GREAT DIVIDE: APPROACHING THE TALENT POOL REBUILD IN HOTELS
Sarah Derry, Senior Vice President Talent & Culture - Pacific, Accor Michelle Bevan, Chief People Officer, TFE Hotels Kim Lee, Chief People and Performance Officer, The Star Entertainment Group
Hiring has always been a challenge for our industry, yet the pandemic has amplified this to inconceivable levels. For a service-based industry judged often on the merits of our people, this poses a significant dilemma. In this panel discussion, people and culture leaders from major hotel groups will share how they’re approaching the problem, their predictions, and the strategies being deployed to ensure business continuity for guests.
Ecolab is a trusted partner working behind the scenes at nearly 3 million customer locations globally. We help customers solve operational challenges, reduce their environmental impact and protect their brands. Our associates deliver comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimise water and energy use, and improve operational efficiencies in more than 170 countries.
COVID-19 Safe products for high touch-point areas
Superior service to optimise production efficiencies and ensure safety and regulatory compliance
INTRODUCING DURALOC! • Durable, long-lasting tools lower the overall cost of getting floors clean
Focus on sustainability and innovation to reduce water, energy and plastic consumption
Pre-order our Duraloc tools today and receive free handles valued at $68
• Quality tools allow you to get the best from your cleaning products • Improves the ability to follow correct cleaning procedures
COME SEE US AT STAND 235
SEMINARS Tuesday Energy Efficiency & Sustainability Summit
1:30 PM
Hotel Marketing Summit
Seminar Room B
ENERGY-MANAGEMENT SAVINGS: TIPS, TECH AND INNOVATION FOR HOTELS
Anura Yapa, President Aust. Inst. of Hotel Engineering NSW Chapter & Director of Engineering, Shangri-La Sydney Daniel Wright, Executive General Manager - Energy, iugis Peter Garrett, Managing Director, mySmart Brendon Granger, Chief Experience Officer, Technology 4 Hotels
Owners are demanding maximum performance from their assets, particularly as energy costs rise and equipment becomes dated. In this session you’ll hear from a panel of experts who will share their tips, tech and innovation investments that are having an impact on their energy management outcomes.
2:00 PM
Seminar Room A
BLUEPRINT: HOW TO WIN THE CUSTOMER EXPERIENCE JOURNEY
Felisha Mina, Digital Consultant, MI Academy
Customer experience is the entire sum of all interactions with your business, however as marketers, we often focus on creating campaigns centred around discounting and promotions, but what if there was another way? In this session, email marketing and CX expert, Felisha, will blueprint the key elements that contribute to your customer’s journey, highlighting how you can better utilise your marketing channels to win bookings with experience!
2:30 PM
Seminar Room B
ASSESSING IF YOUR SUPPLIERS ARE WALKING THE SUSTAINABILITY TALK
Marta Fernandes, Head of Strategic Projects and Sustainability, Nespresso
As a global brand with an international supply chain, and the eyes of the world’s media and NGOs scrutinising our operations, Nespresso has had to work hard to stay at the leading edge of advances in sustainability. Determined to walk the talk, our mantra is doing is everything and we will be carbon neutral by 2022. Marta Fernandes, Head of Strategic Projects and Sustainability at Nespresso will share some of the key straightforward ways you can assess whether suppliers are delivering on their sustainability promises.
2:30 PM
Seminar Room C
BENCHMARKING POST-PANDEMIC: HOW YOU LEVERAGE TO OUTPERFORM
Matthew Burke, Regional Manager - Pacific, STR
We stand at the bottom and we can scale the next mountain. How do we get to the top? Any climb requires you to train, have a compass and a map to be successful. Join Matthew as he takes you through how you can utilise market insights to have the best training techniques and the right tools to get to the top.
2:30 PM
Design Talk Stage
SEARCHING FOR A UNIQUE STORY TO BREATHE LIFE INTO A BOUTIQUE BRAND
Juliet Ashworth, Creative Director/Owner, CHADA
Please visit novacancy.com.au/seminars for more information.
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
Hotel Leaders Summit
3:00 PM
Design Talks
Seminar Room A
PUBLICITY HACKS EXPENSIVE PR AGENCIES DON’T WANT YOU TO KNOW!
Celia Harding, Director, PR Shed
It’s a big misconception that PR is all about having connections, (spoiler alert: it’s actually the story that counts). Celia Harding from PR Shed will tell you everything expensive PR agencies don’t want you to know, so you can find free opportunities to publicise your business and boost your SEO. Learn what stories the media are interested in, how you can become a source for their content, as well as find ways to hijack the news agenda to talk about your brand.
3:30 PM
Seminar Room B
SUSTAINABILITY PROGRAMS: HOTEL SIDE INSIGHTS Please visit novacancy.com.au/seminars for more information.
3:30 PM
Seminar Room C
LEADERSHIP PANEL: HOW HAVE YOU COPED WITH THE PANDEMIC?
Dave Baswal, Managing Director ANZ, Ovolo Hotels Graham Perry, Managing Director Australasia, BWH Hotel Group Geoff York, Chief Executive Officer, Crystalbrook Collection Michael Johnson, CEO – NSW & National, Tourism Accommodation Australia
Please visit novacancy.com.au/seminars for more information.
3:30 PM
Design Talk Stage
NURTURING CREATIVITY AND INNOVATION IN OUR PRACTICES
Mathew Dalby, Creative Leader
Creativity is at the heart of what we do, but as teams grow and a multiplicity of project deadlines loom, how do you ensure you create an environment that continually fosters and encourages development, innovation, and creativity? In this session, Mathew Dalby will share his thoughts and ideas on ways we can truly nurture and inspire our talent in their everyday environment, and how as creatives we can better manage our creativity to ensure it’s there when we need it!
4:00 PM
Seminar Room A
DOUBLE YOUR DIRECT REVENUE: DIAGNOSE TRAFFIC DROPOFFS ON YOUR WEBSITE
Cooper Jitts, Founder and Director, Talk Agency
Hotels are spending valuable marketing budgets to drive new visitors to websites, but what do you do when those visitors don’t turn into customers and revenue, or when your traffic itself starts to drop away? In this session, we’ll look at the core reasons why traffic drops can occur, the steps you can take to fix it, and the top three things to do to double your revenue through your website without spending more money on ads!
Riva Ice Cream Dispensers 709
The Riva Ice Cream Dispensing Systems dispense pre-frozen, real Ice Cream rather than soft serve! You can confidently expect the same smooth results every time – even during your peak periods. Riva is now introducing its touch-free SenServe application. rivarealeasy.com
SnapWireless 646
The new ‘Free Wifi’! SnapSpot by SnapWireless is a public wireless charging solution for a variety of different businesses and public locations. Once installed, SnapSpot will future proof your venue with the latest wireless charging technology, supporting both Apple and Android smartphones. SnapSpot offers a simple and safe charging solution utilising contactless charging. SnapWireless is an Adelaide based Australian company, specialising in wireless charging accessories with more than 55,000 customers worldwide. snapwireless.com.au
Hotel Maintenance Software
(02) 8378 1096 info@mybos.com www.mybos.com
MYBOS simplifies everyday hotel management tasks for overall improved company performance. Communication with key stake holders such as Engineers, house keep and maintenance team to easily streamline daily work load.
-Room Inspections -Work Orders -Preventative Maintenance -Contractors -Asset Register Only $2 per Room/Month. Contact us to get started with a free Demo.
Asset Register
Calendar
Work Order
Preventative Maintenance
Room Inspections
novacancy.com.au
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SEMINARS Wednesday Revenue & Distribution Summit
10:30 AM
Hotel Technology Summit
Seminar Room A
BUDGETING IN A POST-COVID ENVIRONMENT: HOW FORWARDLOOKING DATA CAN BE HARNESSED TO ACCURATELY FORECAST FOR 2022
Amit Peshawaria, Head of Asia Pacific & Oceania, OTA Insight
Hoteliers need to be more flexible than ever as they plot a route through the COVID-19 pandemic and prepare for demand to return. The path to recovery is getting shorter each day and it is now time for hoteliers to identify how to budget successfully in a new normal. This means developing a revenue strategy which applies actionable, forward-looking data to accurately predict and capture the inevitable shift in demand. Time to find out how to effectively rebound from the pandemic and get ahead of the competition with a proactive datadriven strategy.
10:30 AM
Seminar Room C
UNLEASHING THE POWER OF YOUR PMS: LOOKING OUTSIDE THE BOX
Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited Rudy Kalele, Director of Revenue, Distribution and Central Reservations, Iconic Hotels by Geocon Damien Murphy CHTP, Co-Founder, hconnect Mike During, Director, GuestTraction Adam Britton, Sales Director, Mews
Please visit novacancy.com.au/seminars for more information.
10:30 AM
Seminar Room B
SMALL OPERATOR MASTERCLASS: YOUR HOTEL IS A BUSINESS, NOT A LIFESTYLE CHOICE!
Bruce Ryman, Owner, Highfields Motel Leanne Stocks, Director of Sales and Marketing, BWH Hotel Group Tamie Matthews, CEO + Founder, RevenYou Jackie Douglas, President, HSMAI APAC
No BS allowed! This masterclass cuts right to the chase, with 4 experienced industry experts delving into the fundamentals to ensure you’re not only attracting as many bookings as possible but also delivering a guest experience that meets expectations. Bruce will uncover the realities of profit vs loss, key budgeting considerations, defining your cost to selling a room and how to price accurately. Bring your questions, this session will be fast, practical and extremely valuable for smaller accommodation operators!
10:30 AM
Design Talk Stage
SURPRISE AND DELIGHT: DELIVER EXPERIENCES OR PERISH!
Michael McCann, Founder/Principal, Dreamtime Australia Design
Your restaurants, bars and common areas are more than functional spaces, they’re opportunities to tell stories, engage, and create experiences your guests will remember. In this session, award-winning designer Michael McCann will share his thoughts on how design can play an integral role in surprising and delighting customers through memorable and meaningful interactions.
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
Small Hotelier Summit
Design Talks
11:30 AM
Seminar Room A
THE INFLUENCE OF TRUST AND CONTROL ON PRICE PERCEPTION
Anthony Stanley, Director of Performance and Revenue Management, Choice Hotels Asia-Pacific Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Corinne East, Executive Manager, Easts Holiday Parks Jason Carley, Partner, Simon-Kucher & Partners Melissa Kalan, Chief Executive Officer, Australian Revenue Management Association (ARMA)
This session will explore the importance of trust and control in the context of pricing and their role in guiding consumer purchasing decisions and focus on the power of creating exceptional user experiences, that also, influence trust. Further, you will explore psychological pricing strategies such as social proof, comparative pricing, scarcity, and choice, and consider how these too influence trust and control.
11:30 AM
Seminar Room C
CONTACTLESS TECHNOLOGY - THE HYPE V THE REALITY
Paul Briggs, Sustainability & Projects Co-ordinator, Schwartz Family Company Michael Benikos, Managing Director, ASSA ABLOY Global Solutions Australia Ted Horner, Managing Director, E Horner & Associates Brendon Granger, Chief Experience Officer, Technology 4 Hotels
Let’s cut to the chase! For many, COVID accelerated the adoption of considered technologies including mobile key and online check-in, but what has been the outcome? Have these solutions made a difference? What has been guest acceptance and uptake? Where are the opportunities to improve and realise ROI and operational efficiencies?
11:30 AM
Seminar Room B
THE DEVIL’S IN THE DATA: A SMALLER OPERATOR APPROACH TO LEVERAGING THE NUMBERS
Paul Hammond, Business Development Manager, Pacific, STR Tom Chappel, Business Development Manager, Pacific, STR
If you’re not using data to make decisions for your accommodation property you are missing a big trick! In this session, Paul and Tom will show you how to analyse, identify, develop and monitor data that can help you make educated decisions that ultimately lead to more occupancy and profitability!
11:30 AM
Design Talk Stage
THE FUTURE OF HOTEL DESIGN: HUMAN-CENTRED
Jeff Copolov, Director, Bates Smart Juliet Ashworth, Creative Director/Owner, CHADA Donn Salisbury, Director, Electrolight
Change is inevitable and heavily impacts everything, including the way we design and re-design hotels. The deeply human-centric nature of hospitality puts pressure on owners, operators and designers to look beyond the fundamentals and to engage the hearts, minds and souls of guests and their experience. This panel will share their thoughts on the future of human-centric design in hotel and hospitality projects.
Meet us at 1 - 2 June, 2021 Stand 614
Let's achieve hotel operational
excellence together
FCS Suite of Solutions Web & mobile friendly Developed in-house
www.fcscs.com
SEMINARS Wednesday Revenue & Distribution Summit
12:30 PM
Hotel Technology Summit
Seminar Room A
AGILITY: WHY IT’S NON-NEGOTIABLE IN 2021
Mark Tierney, Chief Revenue & Distribution Officer, Quest Apartment Hotels Marit Connell, Director of Revenue - ACT & NSW, TFE Hotels Howard Phung, GM Digital, Data & Tech - Hotels & Resorts, Event Hospitality & Entertainment Limited Marika Sanigorska, Enterprise Director, APAC, SiteMinder
It is said that great innovation can emerge from the greatest crisis, and few understand that better than some of the world’s largest hotels. From reinventing their spaces to accommodate frontline health care professionals, to creating virtual concierges for guests in isolation, and unveiling a new collection for independently-branded hotels, Quest Apartment Hotels, TFE Hotels, and Event Hospitality & Entertainment Limited have embraced the challenges of the past year to remain leading brands that all hospitality professionals globally can look up to. In this session, the chains’ heads of revenue and technology share their untold stories of challenges and surprises, and how they’re thinking about the next 12 months. They will also speak on the latest movements impacting hotels, from changed guest behaviour to technology and security, alongside the biggest name in hotel distribution, SiteMinder. Session takeaways: • How priorities for the coming year have changed for hotel chains and why it’s critical to balance compliance with innovation • Emerging booking trends and how to get your market share • The latest guest needs and expectations and how hotels are responding
12:30 PM
Seminar Room C
HOW TECH-ENHANCED WELLNESS IS CHANGING THE GUEST EXPERIENCE
Tony de Leede, Wellness Entrepreneur, Wellness Solutions
Join leading wellness entrepreneur, Tony de Leede as he deep dives into the ways a well-thought-out wellness offering can enhance your guest experience and increase your bottom line. Learn how to create wellness hubs utilising untenanted conference and meeting spaces and get a better understanding of the value wellness technology can add to your spa offering.
12:30 PM
Seminar Room B
“I STAYED AT A PERFECTLY ADEQUATE HOTEL.” - SAID NO ONE EVER Tamie Matthews, CEO + Founder, RevenYou
No one ever goes home and tells their friends and family about the perfectly adequate hotel they stayed at last week. Their social media posts, their chatter, their reviews will be full of photos of different, unique, interesting, amazing, awful, disgusting and anything else extreme. No one picks a hotel from the endless scroll of TripAdvisor, booking. com or Expedia based on a nice photo of a bed in a nice room with while walls and a few throw cushions. Therefore, how do you plan to stand out in a very crowded world of endless scrolling? 1. Your photography 2. Your website 3. Your social media 4. Your OTA listings 5. Your bookability 6. Your data 7. Your customers 8. Your market What do you need to focus on when you only have a small budget but want big returns?
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
Small Hotelier Summit
Design Talks
1:00 PM
Design Talk Stage
CUSTOM DESIGNING FABRICS, WALLCOVERING AND CARPETS FOR PROJECTS
Rebecca Boland, Associate, CHADA
Join CHADA Associate Rebecca Boland as she explores the ways in which custom design can bring unique and memorable experiences to your projects. Specifically, she’ll expand on the story behind the Botanical Wallcovering features in the Gin Lounge at the Fair and the journey to creating this stunning piece.
1:30 PM
Seminar Room A
GOOD, BAD, & UGLY: WHAT I LEARNT ABOUT REVENUE MANAGEMENT DURING COVID
Matt Dybing, Co-Founder & Director, Nuvho - The Hotel Collective
The people, the providers, the hoteliers, the owners - they all played it differently. As the severity of COVID escalated, true colours shone across the industry, and they weren’t all beaming lights! In this session, Matt will share his best and worst experiences through COVID as they relate to revenue management. He’ll detail how applying some very basic principles saved his own business and helped his hotel clients remain profitable, far exceeding the performance of their respective market competitors.
1:30 PM
Seminar Room C
TECHNOLOGY + OUTSOURCING = OPERATING EFFICIENCY & IMPROVED PERFORMANCE
Grant Alchin, Head - Australia Asset Management, CapitaLand Australia Marcus Anketell, Head of Hotels, Hospitality and Leisure, Mulpha Michael Johnson, CEO, Tourism Accommodation Australia Justin Jones, General Manager Business Development, ahs hospitality Erkan Tatlidil, CEO, RoomOperations
Covid has challenged the operating structure of our properties like never before, and with ongoing workforce challenges, are there different approaches to achieving better operating performance? This session brings together experienced operators and vendors all of whom have expertise deploying technology and outsourcing to find reliability and efficiencies in their properties.
1:30 PM
Seminar Room B
DIRECT BOOKINGS PLAYBOOK: KNOW HOW TO WIN THE CUSTOMER
Bart Sobies, Founder, iBooked.Online
As small hotel operators, we often make assumptions as to why our guests book direct. Is it due to price, reviews, loyalty programs or payment options? In this session, you’ll get research-based answers, and the results will not only surprise you, but will enable you to optimise your strategy to capture more direct booking guests.
2:30 PM
Seminar Room A
DISTRIBUTION REDEFINED: THE FUTURE RELATIONSHIP WITH 3RD PARTY CHANNELS
Kanwarpreet Kanwar, Director of Revenue, Sales & Distribution, Ovolo Hotels Oskar Will, Business Development Manager, OTA Insight Mike Evans, Director of Sales ANZ, Amadeus Murtaza Rangwala, Owner & Principal Consultant, RevUplift
Join this deeply experienced panel as they share their experience, opinions and insight into the future of doing business with 3rd parties. Will this sometimes volatile relationship evolve? How should you look at acquisition costs and direct conversions? What factors should influence your marketing spend and much more. Bring your own questions and let’s build and recover together!
CombiTel 314
CombiTel’s Omniscreen Pilot software is an Australian developed versatile custom tailored turn-key software package, which provides client’s with a simple to navigate administration user interface to edit end content and group delivery. Omniscreen Pilot has the unique capability to deliver live TV and rich media content at specified times to targeted audiences. Omniscreen Pilot software is simple to use and administer. This software has been proven in 24/7 operating conditions. combitel.com.au
EziWash 461
Eziwash is an Australian based technology provider to the unattended retail industry, including laundry and vending locations. Utilising customised electronic hardware and innovative software technology, Eziwash integrates with retail vending equipment including washer, dryer and snack/vending equipment. Payments are processed through PCI compliant software. Our product is targeted to shared accommodation including universities, hotels, backpackers, caravan parks and boarding houses. eziwash.com.au
LePack has been running for over 12 years primarily offering a brilliant range of Breakfast & Snack Packs to the accommodation industry, delivering Australia wide. LePack has become a dedicated supplier of beautiful Amenities, Hotel Accessories, Bathroom supplies, Bed Linen & Towels, Housekeeping, Food and Beverages.
We strive to provide great customer service and fast turnaround times. Let us help you with your accommodation supply needs!
ORDER ONLINE VIA SHOPPING CART, EMAIL OR PHONE
HP_Exhibitor_LePack_NV21.indd 1
10% OFF
first order on purchases over $200
Use coupon code: novac21 Coupon not to be used in conjunction with other coupons. Excludes sale items.
1300 LEPACK (07) 5618 4917
info@lepack.com.au orders@lepack.com.au www.lepack.com.au
9/4/21 2:56 pm
SEMINARS Wednesday Revenue & Distribution Summit
2:30 PM
Hotel Technology Summit
Seminar Room C
BIG TECHNOLOGY IMPACT WITHOUT A CHAIN HOTEL BUDGET!
Damien Murphy CHTP, Co-Founder, hconnect
What if we told you there were cost-effective technologies that could rebuild customer trust, win new business, and have you competing with global hotel chains without the need for huge budgets and complex integrations? In this session, Damien will dive into a selection of solutions that are easy to implement without breaking the bank!
2:30 PM
Seminar Room B
9 WAYS TO STOP HOTEL BOOKING LEAKAGE FOR SMALLER OPERATORS
Michael Harper, Director, Hotel Strategy Co
STOP! Before you invest in new hotel technologies there’s a large list of things you can be doing to stop your booking leakage first! In this session, Mick Harper will run you through the key pillars and roadmap to acting like the big boys without the large teams, tech and budgets!
2:30 PM
Design Talk Stage
SUSTAINABLE DESIGN MATTERS
Ian Lomas, Principal, Woods Bagot Patricia Bondin, Senior Associate, Creative Lead, Architectus David Baggs, CEO & Program Director, Global GreenTag International
Considering how design impacts the environment is no longer a choice for design professionals, it’s a responsibility. But how do you incorporate sustainability into your projects without overcomplicating and while continuing to create amazing space? Join our expert panel as they share their thoughts and experiences on sustainable design.
3:30 PM
Seminar Room A
THE SHIFT OF THE CUSTOMER JOURNEY AND DISTRIBUTION LANDSCAPE
Duncan Waterman, Country Manager, Australia & New Zealand, D-Edge Hospitality Solutions AJ Shantiratnam, Principal Client Partner, Tripadvisor Jeff Baars, Chief Marketing and Digital Officer, Quest Apartment Hotels Tom Christiansen, Group Revenue & Reservations Manager, Majestic Hotels
COVID has disrupted our industry, it’s changed the booking journey, and had a significant impact on the distribution mix. Join this panel discussion as we unpack how our panelists are addressing the challenges, where they’re getting wins, and their perspective on how the ever-changing mix can be best approached.
3:30 PM
Seminar Room C
HOW SMART ROOMS CAN TRANSFORM YOUR BRAND AND GUEST EXPERIENCE
Brendon Granger, Chief Experience Officer, Technology 4 Hotels Richie Cheng, Hospitality Channel Manager, Westan Australia Heinrich Saayman, Director, HoneyBadger Technologies Michael Galea, Managing Director, Delion David McDonald, Regional General Manager Sydney CBD, TFE Hotels
Think your rooms are ‘smart’? Think again! In this panel session, we bring together a collection of technology experts as they talk through the technologies, integrations and what’s possible today and in the very near future. How do you wow your guests with integrated technology while ensuring it’s easy to use for guests of all ages and nationalities? How do you leverage smart tech to reduce the operating cost of your room? Is there an ROI gauge you can place against the tech? How long will it last before it’s outdated?
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
Small Hotelier Summit
Design Talks
3:30 PM
Seminar Room B
BEST BANG FOR BUCK: MARKETING SPEND STRATEGIES FOR SMALL OPERATORS
Darryl Hukins, Founding Director, Hotel Digital Marketing
Running a small accommodation business is challenging and driving revenues from your most profitable channels critical. So with limited marketing dollars, how do you best spend your budget? How do you directly measure the results of your digital marketing? Which channels should you focus on and why? In this session, Darryl will channel more than 25 years accommodation industry experience to help you get the best results from your marketing investment!
3:30 PM
Design Talk Stage
NEW LUXURY: THE EMERGENCE OF THE CONSCIOUS CONSUMER
Hanna Richardson, Interior Architect, ZWEI Interiors Architecture Katherine Kemp, Architect, ZWEI Interiors Architecture Francis Loughran, Founder, Future Food
Customers have shifted from seeking conspicuous excess to the desire for barefoot luxury with conscious wellbeing, sustainability and authentic experiences that are a reflection of their own life values at the forefront. Exclusivity, space, and time have become paramount, as well as a real connection to your place of arrival. This session will explore how food and beverage experiences can capture this customer journey within the hotel environment. You’ll leave the session with insight to better: • Understand the factors and key drivers behind post-Covid travel and the emergence of a new generation of customer • Reimagine the Hotel F&B experience as a stand-alone immersive dining destination • Define the strategies and design tools you can apply to delight in this new age of travel
CREATE A COMFORTABLE AND SAFE GUEST SLEEPING ENVIRONMENT. Now with proven viral barrier protection* and infused with naturally derived Fresche® antimicrobial – 99.99% effective against bacteria, mould and odours.
Pillows with Pillow Protector
Protect-A-Bed® Mattress and Pillow Protectors
Fresche® Hospital Grade Fabric Sanitizer
Quilts
BugLock® Mattress and Bed Base Encasement
*Independent laboratory testing passing standard ASTM F1671 Level 4 as developed by the prestigious CDC (Centre for Disease Control and Protection) for viral resistance in surgical gowns.
Contact Kanishka Rathore on 0455 902 688 for more information.
Email Kanishka at Kanishka.Rathore@sleepcorp.com.au
General Enquiries: 1300 857 123 www.freshotel.com.au
Specialised Linen Services 138
Freshly cleaned sheets, soft fluffy towels, warm robes and crisp table linen. We understand that every piece of perfectly cleaned linen creates a long-lasting impression on your guests. As your linen partner, we’ll help you to showcase your rooms, your restaurants, your gyms and spas whilst helping you create the ultimate experience for your guests. splservices.com.au
Warrior Refrigeration 449
Warrior Refrigeration offers premium, silent operation mini bar fridges. For total peace of mind for you and your customers, choose Warrior! Warrior has 3 years warranty, quality finishing, and amazing after sales service that is completely industry friendly. We offer the best operating specifications on the market! warriorfridges.com.au
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NoVacancy | Hotel + Accommodation Industry Expo | 2021
Windcave 114
Windcave integrates into over 200+ software systems including all leading Property Management Software and Hospitality Point-of-Sale. Looking for a risk-free alternative for card not present transactions? Pay By Link enables merchants to send secure payment links to customers via email or SMS. All card payments can be run via 3D secure, providing chargeback protection whilst also allowing tokenization to capture cardholder details for later use. Get 6 months FREE terminal rental or gateway for signing up at the expo. windcave.com
Oaky Oaky is a hyper-personalised and automated upsell engine that helps hotels drive additional profit from their existing customers by delivering a superior guest experience. Browsing from best-selling upsell offers, hoteliers can add personalised guest-facing deals in a few clicks, and promote them through perfectly timed guest communication. Oaky is trusted by innovative hotels, groups and chains across the globe, including the likes of Amaris Hospitality, ONYX Hospitality & Radisson Hotel Group. oaky.com
novacancy.com.au
57
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EXHIBITORS 17 ROCKS CHOCOLATES
556
ACCOMMODATION ASSOCIATION 648
17Rocks’ mission is to restore chocolate’s reputation by making chocolate from scratch using wholefoods. We source our beans from Papua New Guinea for the nutritional value of its volcanic soil and refine the beans using stone grinders to retain as many nutrients as possible resulting in simply pure chocolate.
The Accommodation Association is the peak industry association established in 1969 and is now the largest representative association for the Accommodation Sector in Australia. In 2020 the Accommodation Association now represents over 80% of all known accommodation providers ranging from small regional motels, caravan parks and the largest hotel groups in world.
17rocks.com.au 3D WALL PANELS
B03
3D Wall Panels are an exciting range of decorative, textured wall panels with patterns carved into their surface. A feature wall in 3D wall panels creates a huge impact, lending an architectural feel to the room at relatively little cost. 3dwallpanels.com.au ABI INTERIORS
C23
ABI is dedicated to creating high-end tapware, fixtures and other space transforming accessories. With a focus on innovation, durability and thoughtful design, our products are made using world-class technology and processes, with up to 25-years warranty.
aaoa.com.au ACCOMMODATION FINANCE AUSTRALIA 215 Accommodation Finance Australia are a specialist funder to the hotel & accommodation sector. The constant requirement for property improvements in the hotel market is essential but it can also be expensive. We offer finance solutions that enable you to improve your property without having to part with your hard earned capital.
ABOUT SPACE
ACCOMNEWS 706 B16
AccomNews is the leading publisher providing the latest information needed by accommodation industry management, professionals and suppliers. The print & digital edition of AccomNews is delivered directly, on a quarterly basis, to over 14,500 owners, managers and key personnel in hotels, motels, resorts, apartments and holiday parks throughout Australia.
About Space is known for its creativity, great design & new lighting technologies. We push the boundaries of innovation with impactful product ranging & custom lighting design experiences. As a strong design leader in the lighting industry, About Space delivers on-trend lighting products, custom made lighting solutions and expert advice to our customers. aboutspace.net.au
accomnews.com.au ACCESSIBLE ACCOMMODATION 456 Accessible Accommodation is a website for people with disabilities, the fastest-growing travel sector, for short and mid-term accommodation around Australasia. 2019 NSW Tourism & Travel Weekly Award finalists. Accessible Accommodation the leader in accessible tourism. Over 22,000 loyal, actively engaged subscribers & followers. 48,000 website page views a month. From Hotels, Resorts, Caravan Parks, Apartments, Houseboats, Glamping, & Holiday Houses. accessibleaccommodation.com.au
ACE COMMERCIAL INTERIORS
E06
Ace Commercial Interiors was founded in Sydney with a basis for efficient furnishing solutions that would be able to suit the needs of a commercial space while at the same time utilizing a personal touch. acecommercial.com.au ACTIVE DISCOVERY
535
ahbeardcommercial.com AHS HOSPITALITY
143
ahs hospitality is Australia and New Zealand’s first, and leading, provider of outsourced housekeeping services to the accommodation industry. Established in 1993, today they service boutique and luxury hotels across both countries. With compliance, transparency, and quality at the forefront of their service model, ahs hospitality are here to help. ahshospitality.com.au AJ PARKES & CO PTY LTD
accommodationfinance.com.au
abiinteriors.com.au
AH BEARD
Commercial bedding solutions for an exceptional sleep. Are you looking to give your hotel guests the best night’s sleep? We have a range of expertly crafted mattresses and sleep solutions to meet every need and budget. AH Beard, the choice of the leading Hotels, Resorts and Lodges across Australasia.
Celebrating 125 years, AJ Parkes is still the market leader in recognition, reward and promotional products. Proudly Australian Owned and based in Brisbane, we continue to diversify our product line to boast literally something for everyone. Badges, Medals, Stickers and Awards, as well as Innovative Signage, Promotional Goods & more. We look forward to you visiting us at NOVACANCY 2021! ajparkes.com.au ALL SEASONS HOMEWARE
Active Discovery are passionate about play environments. We believe that investing in playspaces for children is fundamental to success in the hospitality sector. It demonstrates that you care about children, about their parents and about the atmosphere you create for your guests. Play is a child’s work, creating outstanding play spaces is our work. Visit us today and BE INSPIRED!
904
With one of the largest ranges of candles, essence products and glassware, we at All Seasons Homeware are sure to have something for everyone. Our aim is to provide with high-quality products at an affordable price. We offer a diverse range from candles to our large range of storage jars, scented diffusers, outdoor deco and so much more. allseasonshomeware.com.au ALLARA LEARNING
600
643
815
Allara Learning is a leading national vocational education and training provider with a focus on the hospitality sector. Allara Learning’s training solutions include eLearning, nationally recognised qualifications, short courses and community programs. allaralearning.com.au
activediscovery.net.au
NoVacancy
Hospitality Design Fair
novacancy.com.au
59
EXHIBITORS E02
ALTITUDE 714
Australia’s leading importers and wholesalers of premium Aged Leather and Solid Timber Furniture.
From plug and play to an all-encompassing guest platform, Altitude provides the building blocks for you to reshape your digital guest experience. We give you the tools your team need to succeed in providing exceptional streamlined guest service; through guest apps, portals, kiosks and revenue boosting solutions.
ALLIANCE FURNITURE TRADING
alliancefurniture.com.au ALLOTZ 353 Allotz is a complete automated cloud-based hotel management, channel management, guest acquisition and revenue optimization solution. Market Insights, real time channel analytics and automated yield optimization are only a few features that feed into our cutting-edge PMS. Our philosophy is simple: Automation. Innovation. We deliver innovative, productivity enhancing solutions to hotels that ensure businesses are efficient, effective and more profitable. allotz.com ALLPRIDE SIGNS & MARKETING
507
Since our inception in 1989, our principal focus has been to provide innovative solutions that enhance the way our hospitality clients market themselves and their brand. Allpride’s ability to provide an all-in-one service, covering all design, fabrication and installation specifications across a wide range of signage solutions, truly sets us apart from our competition.
altitudehq.com AMADEUS 520 Travelers crave personalized and authentic experiences. Amadeus solutions help hospitality providers acquire, service, and retain guests by profitably driving demand and converting them into loyal fans. Backed by over 30 years of experience, we design open, cutting-edge software to provide the most efficient, trusted, and reliable systems for our customers. amadeus-hospitality.com ARMSTRONG FLOORING
allpride.com.au NoVacancy
60
C57
Armstrong Flooring is Australia’s only manufacturer of commercial vinyl flooring and has been investing in local manufacturing for over 50 years. Armstrong Flooring leads through exceptional customer service, responsible environmental practices, and
Hospitality Design Fair
NoVacancy | Hotel + Accommodation Industry Expo | 2021
produces durable high-performance flooring solutions for residential and commercial markets including hospitality, retail, education, health care, contract housing. armstrongflooring.com/corporate/en-au ARTISTIC FLOORING
A51
Great spaces start underfoot. Artistic Flooring’s mission is to enable you to let your creativeness flow into every inch of your next project. Transform a property with house designed or custom made Axminster carpets that enable a property to make a statement from the moment someone steps foot inside. artisticflooring.com.au ASSA ABLOY GLOBAL SOLUTIONS
610
ASSA ABLOY Global Solutions is the world leader in hotel security technology innovation for 40 years, we secure millions of hotel rooms around the globe with our industryleading brands, VingCard and Elsafe. With integrated software platforms, including Mobile Access, guestroom management systems and location solutions, we help our customers enhance the guest experience while maximizing security and operational efficiency. assaabloyglobalsolutions.com/en
EXHIBITORS AST - KEYWATCHER
956
BASFORD BRANDS CONTRACT
Basford Contract Furnishings is one of Australasia’s largest suppliers in retail and commercial spaces. Our brands Maurice Kain, Filigree and Four Families have created a fit-for-purpose range. Our team of textile specialists help navigate the diverse product offering to produce cost-effective, suitable and unique fabric solutions for any project.
astpl.com.au
BEPOZ 844
AUSTRALIAN INTERIOR LANDSCAPES C40 Sydney based, Australian Interior Landscapes is the leader in supply and installation of superior quality artificial plants and trees throughout the hospitality industry across Australia. They are the preferred supplier recommended by architects and designers due to their amazing quality, passionate detail, cost effectiveness and selection of artificial plants.
basfordbrands.com
BLOOMINGDALES C39 The leading Australian supplier of luxury, designer lighting and furniture, and proud manufacturers of Australian-made handtailored lampshades and pendants. With committed and experienced international partnerships, Bloomingdales delivers innovative, bespoke designs for small through to large-scale projects, with a focus on service and product quality excellence. bloomingdales.com.au/lightinglampshades-occasional-furniture
Bepoz Point of Sale Hospitality Management Technology - built to unify your hotel. One consolidated management platform integrating Point of Sale, Self-ordering – Dine In, Room Service & Take-away, Customer Loyalty Engagement, Property Management System Integration and 200+ additional integrations. All backed with unmatched proactive reporting analytics and 24/7 superior customer service and support.
Body Bike Australia is a leading manufacturer and supplier of indoor bikes. We have a 20year track record of creating the best indoor bikes the market has seen. With 9 different models to choose from in 11 different colours we have the right bike to suit your needs.
bepoz.com.au
BRIGHTON TECHNOLOGIES GROUP 213
BODY BIKE AUSTRALIA
130
body-bike.com.au
Autoflo make “Touch-free” electronic tapware in Melbourne. We combine innovation, electronics, and design, to create safe hand washing solutions for public and private spaces across multiple industries, predominantly hospitality, healthcare, education and residential.
Bespoke Interior Solutions has over 30 years’ experience in furniture design, procurement, supply, and logistics with a strong focus on commercial project work. We are supported by a team of professionals specialising in Interior Design, FF&E Design, Graphic Design, FF&E Procurement, warehousing and logistics.
Brighton Technologies Group is the leading provider of Paging & Communication systems to Australia’s Hospitality sector. Connect Paging, Guest & Staff paging, Guest Tracking, Two-Way Radios, Wireless Kitchen Communications, Call Points, Customer Survey Systems. Interfaces to BMS, Fire & Alarm, Gaming, POS. Send messages to Pagers, WiFi devices, DECT, Two-Ways, SMS, email. We are your Total Communication Solution Provider.
autoflo.com.au
bespokeinteriorsolutions.com.au
btgau.com.au
AVICO 606
BEV MARTIN TEXTILES
We are a reliable & agile AV, Technology in the workplace solutions-based business. We offer a complete end to end solution, so the client doesn’t need to worry about a thing. We design, procure, deploy and commission, then we hand over completed successful projects, both large and small.
Leading importer/distributor of commercial hospitality linen established in 1970. Our products are specifically designed to meet the needs of today’s hospitality market, consisting of collections in luxury & Standard pillows, superior quality mattress, quilt & pillow protectors, including waterproof, quilts & quilt covers, blankets, mattress toppers, along with white & vat dye coloured bath linen, variety of table & kitchen linen.
Britex is an Australian owned carpet cleaning company, providing Australians professional and affordable carpet cleaning solution for over 30 years. A market leader in the carpet cleaner hire market, the Britex carpet machines are high quality, affordable, and is proudly Australian’s leading choice in ‘Do it Yourself’ carpet cleaning solutions.
als.net.au
BRUCE KIRBY FINE ART & DESIGN
artificialplants.com.au AUTOFLO F29
avico.com.au BAR FRIDGES AUSTRALIA
354
Bar Fridges Australia specializes in all types of glass door refrigerator products, from mini motel room units to tropical alfresco rated outdoor fridges the range is extensive and complete. We have quiet running ‘ranges’ of fridges in beer and wine combinations for home and commercial applications, all products are Australian tested and approved and come with excellent warranty.
BESPOKE INTERIORS / CORPORATE ART
bar-fridges-australia.com.au BARBEN B53 Barben is excited to announce the release of their much anticipated “Shield” tapware, this revolutionary patented design is the greatest tapware innovation that has been seen in 50 years. The unique patented design allows flexibility and the confidence that the waterproofing membrane will not be penetrated or disturbed.
BISONHOME + BRIAN TUNKS
NoVacancy
B24
439
D42
Bisonhome celebrates fine Australian Design. Our classic stoneware ceramics and blown glass vessels suit both commercial and decorative use. Their elegant pared-back aesthetic allows both collections to blend seamlessly with any decor. Our BRIAN TUNKS blown and faceted glass features rich colours and unique hand-crafted statement pieces.
bisonhome.com
barben.com.au
62
B41
Australian Security Technology or more commonly known simply as AST are the local support and distribution channel for the Morse Watchman KeyWatcher solution in Australia and New Zealand. With access to a software development arm, we provide a flexible and integrated electronic key management solution to the Security Industry, the facilities management space and the fleet management world.
BRITEX CARPET CARE
britex.com
NoVacancy | Hotel + Accommodation Industry Expo | 2021
F15
Over an 8 year period, Bruce has developed through a Studio Practice at The Old Papermills in Fyansford, Geelong. Bruce’s specialty, Ink Fineliner drawings represent a style of artwork that cannot be found anywhere in the world, some taking over 300 hours with style & sophistication on completion. brucekirbyfineart.com BRUMBY SUNSTATE
804
Proudly Australian owned for over 32 years, Brumby Sunstate is a leading wholesaler of books into the Australian market. We supply a large variety of books that suit a diverse range of customer needs. Our extensive range of books includes bestselling children’s books, beautiful style and design books, and gift books perfect for any occasion. brumbysunstate.com.au
Hospitality Design Fair
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AccomNews is the leading accommodation industry publisher providing all of the latest information needed by accommodation industry management, professionals and suppliers.
Official Media Partner
NoVacancy 2021
Pty Limited
Proudly published by Multimedia Pty Ltd. For further information, please call us on 07 5440 5322, drop us an email at advertising@accomnews.com.au, or visit us at www.accomnews.com.au
EXHIBITORS BUNNINGS TRADE
310 & 410
Bunnings has a long history of supplying the building and construction industry in Australia, and we’ve evolved to support organisations too. But, we’re much more than a supplier. We have the scale, expertise, service and solutions to be your professional partner and help you grow your organisation. bunnings.com.au/trade/trade-services/ your-partner-for-organisation-solutions CADRYS CONTRACT
C24
Introducing Cadrys Contract, a new destination for bold, original soft flooring solutions. Bringing you the best of striking, unique area rugs and wall-to-wall carpets from around the world, we also provide bespoke solutions to ensure that the needs and complexities of your next hospitality or commercial project are fully met. cadryscontract.com.au CARGO CREW
819
Cargo Crew is home of The Modern Uniform. Our mission is to create uniforms that staff want to wear. We are a purpose-driven business with a passion for original design & offering the highest standard of customer service. Our quality uniforms do NoVacancy
room experiences, bar and room sales, gifts and promotional items to suit your needs and budget.
the heavy lifting to unite your teams across all roles creating a cohesive Modern Uniform look.
chocolateworks.com.au
cargocrew.com.au CHARGE BUDDY
CIC TECHNOLOGY
853
Charge Buddy provides the phone charging station and manages the system through a sophisticated shared power bank rental app that allows users to locate and rent a Charge Buddy and keep it for as long as they like without being attached to a cable. chargebuddy.com.au CHECK INN SYSTEMS
543
Check Inn Systems are world leaders in high security check in kiosks, key safes, keyless lock systems, In addition to our standard product range. We manufacture custom solutions for your property. Our kiosks integrate with several property management systems making our technology ideal for the hospitality industry. checkinn.com.au CHOCOLATE WORKS
torus-technology.com CIVIQ 825 The surest source of health, wellbeing and happiness. We create, manufacture, and distribute smart, design-led, solutions for people who value the health, well-being and happiness of their community. civiq.com.au
640
Chocolate Works are Australia’s premier supplier of customised chocolate products for the promotional, corporate and hospitality sectors. With 20 years’ experience we can create a bespoke chocolate product for in
Hospitality Design Fair
Identification Products Name badges Door plates Desk plates
Promotional Products Small signage
Recognition Products Corporate Awards Trophies Medallions
Pens Stickers
Services Printing Engraving Doming
1800 777 125 AJ Parkes - Name Badges ajparkesbadgesandtrophies For an extensive view of our product range Visit www.ajparkes.com.au 64
NoVacancy | Hotel + Accommodation Industry Expo | 2021
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CIC Technology is a global provider of smart key management solutions for all industry sectors. Australian made and designed, our products allow you to supervise and track your building’s keys, cards and tags – with utmost efficiency, control and precision.
EXHIBITORS CLEAN STREAM TECHNOLOGIES 746 Clean Stream Technologies are introducing a complete bacterial/ virucidal solution to hotel housekeeping. The Enviroklenz UV air purifier which kills a broad spectrum of pathogens including SARS virus groups, combined with Citrox hard surface spray with a 6 month COVID protection, offers hotels a complete, portable and cost efficient addition to hotel sanitisation programs. Contact Scott Whittaker for more details and trial. 0425 236 248 cleanstreamtechnologies.com
CLINQ BARWARE
F25
CLINQ is an Australian leader in boutique barware. We provide off the shelf and customdesigned barware, glassware and other accessories for your bar, restaurant or accommodation. Whether it’s branding or a unique style you’re after, CLINQ manages the process from design to delivery. clinq.com.au
CODELOCKS AUSTRALIA PTY LTD
249
Codelocks designs and distributes a wide portfolio of innovative, standalone keyless door locks and access products for a range of growing markets. Our products include stylish push-button mechanical locks, digital electronic locks, locker locks and smart solutions, which are easy to manage and operate using a keypad, card and smartphone. codelocks.com.au COMBITEL 314 CombiTel has a proven track record of delivering TV and Digital Signage solutions that are tailored to our clients’ needs. In addition to our wireless Internet system, our Omniscreen Pilot software provides guests with a simple-to-use, engaging information and entertainment system from the moment they enter their room. combitel.com.au COMFORT SLEEP
510
Comfort Sleep is an Australian made family business that’s created beautifully tailored mattresses for nearly 40 years. Supplying customised luxury mattresses and bedding for the likes of Crown Resorts and The Star; we’re a proud, passionate and awardwinning business that is design inspired
R e v e n u e
and committed to producing only the finest premium quality mattresses. We simply put more love into every mattress. comfortsleepbedding.com.au COMMERCIAL FITNESS SOLUTIONS 356 Commercial Fitness Solutions offer an unparalleled experience as a trusted partner for your facility. Our mission to inspire our clients with innovative equipment, cutting edge technology & performance you can rely on. Bring it to life with Commercial Fitness Solutions. commercialfitnesssolutions.com.au COMMERCIAL FURNITURE MAKERS AUSTRALIA C28 Commercial Furniture Makers Australia (CFMA) began in 1993 with the vision to combine the authenticity of classic craftmanship with the efficiency of modern technology. CFMA are proud designers & manufacturers of 100% Australian made furniture for Hotels, Motels, Service Apartments and also the Healthcare & Aged Care sectors. cfma.net.au
M a n a g e m e n t
ARMA
L earn More
COURSES QUALIFICATION BUSINESS AUDIT APAC RM SUMMIT MEMBER COMMUNITY YIELDMAX
FOR ACADEMIA
E-LEARNING
www.arma-revenuemanagement.com
I novacancy.com.au
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EXHIBITORS COVERSTYL AUSTRALIA
454
Create, renovate or transform your walls and furniture with CoverStyl’. With our thermoformable architectural vinyl, you can cover many surfaces like wood, aluminium and PVC. Hotel bedrooms, kitchens, lounges… Covering solutions where you can do renovations in every room of your establishment. With over 470 adhesive films, our solutions come in various styles for interiors that match your taste. coverstyl.com.au CVENT 849 Cvent is a leading meetings, events, and hospitality management technology provider with over 27,000 customers and 300,000 users worldwide. Cvent’s suite of products automate the planning process to maximize the impact of events. The Cvent Hospitality Cloud partners with hotels and venues to help them drive group and corporate travel business.
infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution. With its global network of 500+partners D-EDGE’s is a place to do business. d-edge.com DAY SEVEN - FUNCTIONAL WORKWEAR 647 Bespoke Melbourne-made uniform label DAY SEVEN offer custom-designed functional workwear for contemporary hospitality. A team with over 10 years of experience in both FOH and BOH roles that believe staff “deserve to feel comfortable, confident, appreciated and respected at work. At DAY SEVEN, we seek to help hospitality achieve this.
306
D-EDGE is a SaaS company offering leadingedge cloud-based e-commerce solutions to more than 12,000 hotels in over 100 countries. Combining technical excellence with digital marketing expertise, D-EDGE brings a holistic hospitality technology NoVacancy
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DefibsPlus.com.au DELION 740 Please visit us at our stand for more information. Delionwireless.com.au
dayseven.com.au
cvent.com/au D-EDGE HOSPITALITY SOLUTIONS
DEFIBSPLUS PTY LTD
Defibs Plus is an Australian and NZ owned and operated company, passionate about increasing the survival rate from Sudden Cardiac Arrest (SCA). Our goal is to empower communities to be well equipped and to feel confident with bystander CPR and Defibrillation. We have a customer for life program supporting businesses on every aspects on an AED.
DECO AUSTRALIA
C47
DECO Australia is an Australian family-owned manufacturer of quality aluminium architectural building systems and specialty finishes such as the innovative Super Durable™ sublimated powder coating finishes DecoWood® and DecoVogue™.
DEPENDABLE LAUNDRY SOLUTIONS 731 Australian wide supplier of Maytag Card, Coin, Commercial and Industrial Laundry Equipment. When you need commercial washing machines and dryers to last, backed by the longest and best warranty in the industry - we have the product for you! Stock, Spare Parts and Service available Australia Wide DependableLaundry.com.au
deco.net.au
Hospitality Design Fair
3-IN-1 MULTIPURPOSE CLEANING MACHINE Experience versatility, reliability & performance with the Britex Deep Cleaning Machine Providing trusted, reliable and high performing cleaning solutions for over 35 years
THE ULTIMATE
3-IN-1 BUNDLE Includes CARPET WAND GROUT & TILE WAND UPHOLSTERY WAND
EXCLUSIVE
OFFER
66
NoVacancy | Hotel + Accommodation Industry Expo | 2021
www.britex.com
BritexCarpetCareDIY
ONLY
$1,600 Come to stand 120 to discuss how we can assist in reducing your annual cleaning costs.
britexcarpetcare
EXHIBITORS DESIGN4SPACE A45A
DIVERSEY AUSTRALIA
Design4space is a Sydney based boutique interior design company that specialises in the hospitality field. We are so passionate about our vision and design4space would love to create a unique space for your unique space.
Since 1923 Diversey has been a global leader in the cleaning and hygiene industry. With five world class R&D centres globally, Diversey delivers smart and sustainable solutions for cleaning and hygiene which improve productivity and ultimately enhance customer experiences. Visit our stand to meet our friendly team!
We are China HPL manufacturer specialising in the field for 10 years. We have the most complete laminate colors from American and Vietnam and good relationship with Hilton, Marriott, and Wyndham. We are a very strong company and will provide you with quality products and services.
diversey.com
take-group.com.cn
design4space.com.au DESIGNSTUFF GROUP PTY LTD
F39
We are a Melbourne Design Company, supplying the design and hospitality industry with a curated range of bathroom accessory solutions. Our range includes SS lockable soap and sanitiser dispenser holders, tissue boxes, paper bins, a large selection of hooks, wayfinding signage and more. designstuff.com.au/commercial/ commercial-restroom-bathroom-fittings DEZIGN E39 Dezign is a well established business with over 40 years’ experience in creating outstanding spaces to live and relax in. With wide ranging Australian manufacturing capabilities, we have the ability to design and deliver the best possible outcome for a wide customer base. dezign.net.au
711
DONGGUAN TIANJIA DECORATION MATERIALS CO
B40
631
DULUX B36
Dolphy Australia is Australia’s single brand manufacturer and supplier of hygienic hotel & Bathroom Supply Products. Continuously believing in innovation, we are the leader in services that help you manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.
For generations customers have trusted Dulux for top quality and long-lasting coatings for iconic residential and commercial properties. We can provide a tailored painting specification for your property, free of charge, including paint and other building products such as waterproofing and concrete repair. Email propertyservice@dulux.com.au.
DOLPHY AUSTRALIA
dolphy.com.au DOMETIC 916 Dometic is a global market leader in branded solutions for mobile living in areas of Food & Beverage, Climate, Power & Control, Safety & Security and Hygiene & Sanitation. Dometic operates in the Americas, EMEA and Asia Pacific. Our motivation is to create smart and reliable products with outstanding design. dometic.com/en-au/au
dulux.com.au/applicator/services/ commercial-and-industry-solutions/ commercial-solutions EASY WINDOWS
B46
Leaders in uPVC Double Glazed windows and doors, Easy Windows has provided quality services across NSW for 17 years. Made to order in a wide variety of styles, our sustainable and low-maintenance solutions ensure unmatched comfort with superior noise-reduction, thermal protection and durability in the Australian climate. easywindows.com.au
Exclusive Australian distributors of
NUMATIC, HAAGA FLOOR SWEEPERS, DUOP & UNGER 1800 BUY MOP / 1800 289 667 E. orders@edmondson.net.au
www.edco.net.au www.numatic.net.au
Find us at Stand 126 novacancy.com.au
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HOTEL TECH & AV SOLUTIONS Call 02 9624 7977
High Impact Digital Displays & mounts
Diverse Audio & Video Solutions
In Room Tablets & TV Solutions
HOTEL AUDIO VISUAL INSTALLATIONS & DIGITAL SIGNAGE SOLUTIONS Established 1993 Contact us at:
www.avico.com.au | Tel: 02 96247977 |
E: avico@avico.com.au
EXHIBITORS ECOLAB 235
EHOTELIER 548
Ecolab is a trusted partner working behind the scenes at nearly 3 million customer locations globally. We help customers solve operational challenges, reduce their environmental impact and protect their brands. Our associates deliver comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use, and improve operational efficiencies in more than 170 countries.
eHotelier is the leading eLearning provider for the hotel industry. Our curriculum is curated by academics and industry leaders and is recognised globally. Set your own pace from any device, whenever and wherever you choose with over 200 courses and 15 certifications for hospitality professionals. Hotel leaders the world over rely on eHotelier to grow their careers, teams and businesses.
ecolab.com EDCO CLEANING PRODUCTS
ELEMENT SECURITY
126
Edco Cleaning Products are Australia’s Largest Family Owned supplier of cleaning, janitorial and food service products. Celebrating 80years in business, Edco are focused on designing high quality products to suit Australian conditions and excellent service. Edco are the Exclusive Australian Distributors of Numatic International products, Haaga Sweepers, Duop Cleaning System, Sorbo and Unger Window Cleaning Products and Glomesh floor pads.
961
Element Security is a privately owned company servicing NSW and beyond. Element Security provides electronic security services, specialising in large Enterprise Surveillance Solutions. Our clientel range from small pubs to large clubs and hotels as well as commercial buildings. We also offer Access Control, Intrusion Detection and CCTV Analytics. elementsecurity.com.au ENRICH360 829 The enrich360 community supports enterprises in many sectors including hotels, airports, corporate buildings, hospitality, healthcare, education, government, retailers
edco.net.au
NoVacancy
ehotelier.com
and agriculture. Converting foodwaste to fertiliser at your hotel and displaying the enrich360 Certified logo you’re demonstrating that you participate in a sustainable food waste program. Whether we engage as diners, gardeners, farms or partners, we’re all beneficiaries of this commitment. enrich360.com.au EUROCOM 453 Eurocom, a leading Integrator of Hospitality IP Voice, Collaboration and Mobility Solutions / Applications including ALE Rainbow. Exclusive Distributor of MODA, the modern, modular, guest solution designed by Jacob Jensen. MODA equips Hotels with a stackable device exceeding the needs of today’s modern traveller, reducing the number of bedside/ desk devices to one compact modular solution. euro.com.au EUROPANEL ACOUSTIC SOLUTIONS B58 When people think of hospitality spaces, they think noise! europanel fabricate a range of products that offer both visual appeal and acoustic benefits including soundproofing, absorption and redirection. We specialise in lobbies, restaurants, guest rooms, spas, porte-cochères, conference and communal areas. Good acoustic design doesn’t mean compromising visual aesthetics. europanel.com.au
Hospitality Design Fair
MUCH MORE THAN A GUESTROOM LOCK: SALTO smart access control SALTO’s access control solutions for hospitality deliver a seamless guest experience, and enhance staff accessibility. Support all your key operations such as check-in, property management, staff management and overall security. Our premium electronic locking solutions – which include sleek designs to match any interior décor – are simple to install and cover every access point from back-of-house organization to guest room management, with one easy-to-use system for accommodation of all types and sizes. With over 10,000 hotel projects worldwide, you can be confident that SALTO has a robust and proven solution to suit your hospitality environment. Visit us at Stand 316! For more information, call +61 (0)3 8683 9782 or email hospitality.au@saltosystems.com. www.saltohospitality.com
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Guest experience: convenient & contactless smartphone keys Hotel management: control who goes when and where Security: 24/7 access control covering your entire property Integration: compatible with PMS, GRMS and Guest Apps
EXHIBITORS EVENTDRAW 144
EXTERITY 115
FCF NATIONAL
Easy to use software that event planners and venues create event floor plans in 90 seconds. Layouts such as dinner dance, theatre, cocktail & classroom style layouts with ease. Drag and drop furniture, tables, chairs, AV, props etc onto the plan, which results in an attractive & professional plan to email to clients!
Exterity, a VITEC Company, is a marketleading provider of IP Video, Digital Signage and Guest Experience technology. Our hospitality and leisure solutions are used worldwide to provide tech-savvy guests with a “better than home” experience. Supply an extensive selection of international TV channels, up to 4K, to any number of guest rooms, alongside relevant, engaging information in communal areas.
FCF is proudly a 100% Owned and Operated business, focused on helping our Clients protect their Employees, Customers and Assets, by providing and managing a solution for all their Life Safety requirements. FCF is structured with individually owned Franchises which reduces middle management. We also offer 5 Year Warranties on Fire Extinguishers & Emergency Exit Lighting.
eventdraw.com EVER DESIGN GROUP PTY LTD
D48
Ever Design Group specialises in designing and manufacturing bedroom furniture. Our passion for design and innovation, backed by our commitment to quality and customer service has led us to be recognised as a leading manufacturer and now we are able to offer our services in the for commercial fit outs. everdesign.com.au EXP 360
420
Exp360 provides a full service virtual reality platform. Providing strategies from production to play out and how to maximise ROI. We work with Hotels to increase their direct bookings through 360/ VR content but also utilise the content for sales as well as HR.
exterity.com EZIWASH 461 Eziwash is an Australian based technology provider to the unattended retail industry, including laundry and vending locations. Utilising customised electronic hardware and innovative software technology, Eziwash integrates with retail vending equipment including washer, dryer and snack/product equipment. Payments are processed through PCI compliant software. Our product is targeted to shared accommodation including universities, hotels, backpackers, caravan parks and boarding houses. eziwash.com.au
459
fcfnational.com.au FCS COMPUTER SYSTEMS
614
FCS provides a suite of solutions that seamlessly connect various departments together for more efficient hotel operations. Our solutions help hoteliers enhance guest experiences by automating and streamlining processes, empowering staff, and providing hotel management with real-time information. Our open API for third-party solutions, and forty years of experience have established FCS as a reliable partner in hospitality technology. fcscs.com
exp360.com
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EXHIBITORS FINBRELLA UMBRELLAS
B10
FINBRELLA - a unique umbrella: Wind-stable, uncomplicated, elegant. Caringly constructed in Australia with highest quality components. Coupled with an exhaustive range of intelligent anchoring options, FINBRELLA is extraordinarily versatile. From hotels to boats, piazzas to pool sides, FINBRELLA provides a modern, functional shade option. FINBRELLA “Retro” model adopts conventional umbrella geometry without sacrificing versatility, durability or a remarkable aesthetic balance. finbrella.com FINESEAT C34 With a local factory in Sydney, Fineseat is a commercial manufacturer specialising in upholstery and the distribution of commercial furniture. Our bespoke furniture solutions ensure that fabrics and dimensions can be customised to suit each project. Our continual research in the design and development of new products see that we are constantly at the tip of innovative furniture solutions. fineseat.com.au FIRST CLASS VALET
661
First Class Valet are experts in valet parking & concierge services, that make it easy for you to impress your guests. First Class Valet are solutions based and offers contracted or temporary solutions, labour hire, complete training, as well as cloud based technology that integrates with most hotel reservation systems.
compendium. Your business will get an easy-to-manage, future-proofed system with all the support you’ll ever need. Foxtel means business. foxtel.com.au/biq FRESHOTEL BY SLEEP CORP
FresHotel® by Sleep Corp® brings together 40 years of documented research and success in bedding. Proudly born and bred in Melbourne, our flagship brand, ProtectA-Bed®, is the world’s number one brand in bedding protection and can be found in 42 countries world-wide. Our products provide protection from liquid damage, dust mites, allergens and bed bugs. freshotel.com.au GALLERY DIRECT
G.C. LAUNDRY EQUIPMENT
FLOW FURNISHING
B39
Flow Furnishings are leaders in the sourcing, supply, design and installation of curtains, soft furnishings and accessories. We are supported by a network of representatives available to assist with your soft furnishing requirements and provide design consultation. We operate from a state of the art local manufacturing facility in Sydney. flowfurnishings.com.au FOXTEL 125 Foxtel is a leading Australian subscription television company offering the world’s best content and entertainment technology for businesses. Keep your guests entertained with an ‘at-home’ experience including free-to-view access to our huge library of content, in-built casting and on-screen digital
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638
For the past 20 years G.C. Laundry Equipment has grown the awareness of Dexter Industrial Laundry Equipment in Australasia. GCLE is a full-service provider for all your sales, rentals, profit share, service, design & planning as well as the installation, maintenance & our Factory Trained Technicians and Spare Parts team that offers a 24/7 service. gcle.com.au GIN LOUNGE BY CHADA CHADA is recognised as one of the world’s leading Interior Design studios, with more than three decades of experience and 125 successful projects to its name. CHADA’s core specialism is hospitality design, but the practice also works in the residential, corporate and aged care arenas.
Flamingo Furniture Commercial are an Australian made family-owned and operated business who have been in operation for 40 years supplying the Hospitality and Healthcare industry with quality furniture solutions. Based in the foothills of the Yarra Valley Victoria, all products come with the assurance of quality materials and service.
chada.com.au GLOBAL CARD SYSTEMS (GCS GROUP) / TIMEFLYZ
813
Global Card Systems (GCS Group) is a hightech entity that strives to integrate smart technology with hotel products. Our goal is to create a comprehensive system of hotel technology to complement hotel operations and enhance the guest experiences. gcsrfid.com GLOBEWEST A41 A leading supplier to the Australian Interiors Industry since 2004, GlobeWest is one of the country’s most respected furniture brands. Inspired by uniquely Australian living, GlobeWest creates distinctive furniture & homewares for beautiful spaces. globewest.com.au
Hospitality Design Fair
NoVacancy | Hotel + Accommodation Industry Expo | 2021
www.gokitech.com GOLDEN CHAIN MOTOR INNS
253
From small beginnings over thirty years ago, Golden Chain has grown into one of the most recognised accommodation brands in Australia. Gold Chain is unique in the tourist accommodation landscape as the only membership co-operatives in the Australian industry fully owned and managed by our members. goldenchain.com.au GOPLAY COMMERCIAL PLAYGROUNDS 920
Gallerydirectaustralia.com
F16
flamingofurniture.com.au
C22
Please visit us at our stand for more information.
firstclassvalet.com.au FLAMINGO FURNITURE COMMERCIAL DIVISION
326
GOKI 201 Goki makes hotels better places to stay. We combine smart devices & software to offer a contactless guest experience, improve operational efficiency & direct guests to ancillary revenue streams. To revolutionize your space, visit www.gokitech.com.
Goplay Commercial Playgrounds designs and constructs specialised playground equipment (right here in Australia) for hotels, food chains, clubs, resorts and more. From design to installation, Singapore to Australia, we have a custom playground for you. Our playgrounds are 100% designed and manufactured in Australia. Our products are 100% recyclable. goplay.net.au GRACE BUSINESS SERVICES
637
Grace Business Services is the commercial moving division of the Grace Group, offering dedicated project logistics, FF&E and OSE services. Solutions are meticulously planned, developed and delivered around your specific needs, budgets and constraints, with an attention to detail and quality that is trusted by Australia’s largest organisations. grace.com.au/business-services GREEN DESIGN INDOOR PLANT HIRE C06 Green Design is one of Australia’s largest indoor plant hire companies offering the most dynamic range of indoor plants to complement our exclusive range of planters. We’re not just about Plant Hire, providing Vertical Garden’s, Living Green Walls, Moss Walls and Roof and Balcony Garden Systems. greendesign.com.au GREEN DRAINS ASIA PACIFIC
F50
The Green Drain™ is a new standard in Drain Protection Technology. A proactive approach to safe-guarding commercial and residential properties from pathogens, odours, pests and sewer gases. Our waterless self-sealing trap is easy to install and eliminates the need to manually charge traps making it an environmentally friendly solution. greendrains.com.au
THE Ci GROUP
EXHIBITORS GREEN ECO TECHNOLOGIES
HAMPER WORLD - THE GIFT SPECIALISTS 322
944
Green Eco Technologies is an Australian business which developed the WasteMaster that converts putrescible waste to a concentrated residue within 24 hours. The residue can be disposed of via an anaerobic digester which generates renewable electricity or to create a high quality fertiliser/compost through partners. In this manner your waste is diverted from landfill.
We have the perfect gift for someone who has gone the extra mile. Make buying for staff, customers, family and friends effortless with our collection of gourmet hampers. Our carefully selected range of Australian made gourmet treats and premium wines means every taste is catered for. Presented in our signature keepsake tin, our gourmet gift will be truly appreciated.
greenecotec.com GREENPLATE B57
hamperworld.com.au
GREENPLATE® is an Australian owned and operated company based in Brisbane, Queensland. We specialise in the design and manufacture of stainless steel Commercial Electric BBQs, Solar Electric BBQ Systems and a range of utilitarian Solar products including lighting, automated locking and power generation.
HANDY SANITISER
GTG LIVING WATER
708
GTG Living Water is an Australian owned company. GTG Living Water is bottled at the source in the pristine wilderness of the high mountains of Europe. Our factory is right next to the spring and bottling has no human interaction ensuring guaranteed pureness. GTG Living Water ensures that our water comes to the consumer pure and clean. gtglivingwater.com.au GUESTTRACTION 349 GuestTraction is an accommodation technology provider with over 20 years’ experience in the industry. Our product Dash provides a sustainable digital check solution that will revolutionize and dramatically improve your online check in process. This system reduces face to face interactions by empowering a guest during their reservation journey. Come along and see the system in action today. guesttraction.com GYM SOLUTIONS
910
Australia’s leading supplier of used, new and remanufactured commercial gym and fitness equipment. Using 3d Design software we create bespoke training spaces for health clubs, hotels, fitness centers and home gyms alike. We then deliver and install the total gym. Exclusive distributor of premium brands – Aktiv Solutions and Tuff Stuff. gymsolutions.com.au
416
HE2020 A45B HE2020 is supplying their range Australia wide and has recently launched their products into the New Zealand market. As a leading Importer and Distributor of quality commercial catering and refrigeration equipment, HE2020 are committed to continually increasing their range and providing exceptional value for money. he2020.com.au 850
Heliocol are the world’s largest supplier and installer of solar pool heating systems. The Heliocol panels have been in constant production for over 40 years, and they are covered by a 25 year warranty. We also supply and install Rheem Heat Pumps and Gas Heaters. heliocol.com.au HEMISPHERE HOSPITALITY SOLUTIONS 129 Maximise your revenue today! We responsively drive and support a whole of business approach to achieve and exceed your income targets. Revenue and yield strategy, sales and marketing, online distribution, online travel agent management, website development, all customised for independent hotels, motels, resorts and pubs of any size. hemispheresolutions.com.au
hibernateoutdoors.com.au
Higgins Coatings is Australia’s premier painting solution provider. With the strength of a national network, Higgins’ team of local experts work with you to tailor a solution for your hotel and resort. Through our commitment to safety, quality, and the environment, we’ve achieved an industryleading ISO tri-certification, ensuring that we meet the highest standards, protect our people and the environment.
HISITE CHANNEL MANAGER
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Hospitality Design Fair
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645
A powerful channel manager for any type of property. HiSITE Channel Manager maximises your online booking potential by connecting you to OTAs, GDS and Metasearch Channels. Your property’s rates and availability are automatically updated in real time across all channels, eliminating manual processes and minimising the risk of overbookings. info.hisite.com.au HONEYBADGER TECHNOLOGIES
420
HoneyBadger Technologies is an innovative digital integration company that specialises in premium streaming Powered by Google Chromecast, guest-room entertainment solutions and guest internet facilities. We are an Australian company with over 17 years of experience and currently powering rooms and TV’s across Australia, New Zealand, Japan, Fiji and Samoa. honeybadger.tech HOSPITALITY AND RETAIL SYSTEMS 135 HRS is recognized as an official Oracle Hospitality Partner, providing coverage in over 77 countries to more than 6000 customers. HRS offers a wide range of innovative solutions to its customers - Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, etc. hrsinternational.com/en
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higgins.com.au
handysanitiser.com.au
HELIOCOL POOL HEATING
A49
Driven by the desire to stay home and enjoy your space, the Hibernate brand was created. Our products are designed to be beautiful, functional and create an environment you don’t want to leave. Hibernate pots are handcrafted; consists of a range of different shapes, sizes, colours to suit all spaces.
HIGGINS COATINGS
Handy is a versatile hand sanitisation station that can be customised to your retail, commercial or home environment. Small footprint, easy to maintain, and a permanent solution to help you prioritise the health and safety of those around you.
greenplate.com.au
HIBERNATE OUTDOORS
Dolphy Australia is Australia’s single brand manufacturer and supplier of hygienic Hotel & Bathroom supplies. We are the leader in services that help you manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.
DOLPHY SUPPLIES HAND DRYER
TOILET ROLL DISPENSER
HAIR DRYER
PAPER TOWEL DISPENSER
MAGNIFYING MIRROR
CLOTHES LINER
SOAP DISPENSER
IRONING BOARDS
SANITISER DISPENSER
DIGITAL SAFES
EXHIBITORS HOSPITALITY SALES & MARKETING ASSOC. 547 HSMAI is a 90-year old non-profit industry association for hotel and hospitality sales, marketing, revenue management, distribution, digital and general managers. Membership and participation with HSMAI offers certifications, online and face-to-face training, networking and conference events for career development in the hotel and hospitality industry. See www.hsmaiacademy.org for certifications. hsmaiasia.org HOTEL INTERIORS
629
Hotel Interiors specialists in hotel furniture & refurbishment. We custom manufacture to your specifications, or work with you to develop individual furniture design concepts for your property. With over 35 years of experience, Hotel Interiors offer superior fit-outs of guest rooms, lobbies, and common areas. We ensure the ultimate comfort of your staff and guests. hotelinteriors.com.au HOTEL STRATEGY CO.
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“We are in the business of making our clients more money, simple as that” As Hotel Performance Consultants we help accommodation businesses make dramatic increases in occupancy, revenue and profit... guaranteed! Come see us for your own customised strategy and growth action plan.
a superior range of systems to protect and improve the appearance of concrete structures, including anti-bacterial and antislip solutions for commercial kitchen floors. hychem.com.au HYPER MARKETING
Hyper is one of only a few Australian marketing agencies that understands the power of databases to a business, and we have the unique ability to turn complex data into strategic opportunity for our clients. Our knowledge of data helps us create and design powerful marketing and communication campaigns forging lasting connections between our clients and their customers. hyperhyper.com.au IMPROVISION DESIGN
improvision.com.au INDIGO LOVE COLLECTORS
House of Bamboo® is Australia’s specialist in bamboo and sustainable building materials. For over 45 years, we have been committed to providing premium organic and engineered bamboo alternatives for indoor and outdoor applications. Our materials are easy to work with and bring natural texture and beauty to any space.
indigolove.com.au INDIVIDUAL POUR OVER COFFEE SACHETS 561 Australian based manufacturer and supplier of Individual Pour Over Sachets. A very simple sachet made of non-woven material which when opened reveals 10 to 12gms of ready ground roasted coffee beans. The sachet is cradled by an ingeniously folded paper stand, which suspends it over your mug. Simply drizzle in hot water for a single serving of fresh roasted coffee.
houseofbamboo.com.au 703
Please visit us at our stand for more information. HUNTER TECHNOLOGIES
613
Hunter Technologies specializes in bringing innovative technology to your venue. They have four main products for the hotel industry. HQAir - air and surface treatment for your venue, CellarControl - reduce beer line cleaning costs. Ecoroq Filters - improve your cool room while reducing costs. Pool Control - Reduce chemical costs and improve your water in pools and spas. huntertechnologies.com.au HYCHEM INTERNATIONAL PTY LTD B54 Hychem is a formulator and manufacturer of high-quality resins for use in the Australian flooring market. Built on a foundation of knowledge and commitment in formulating NoVacancy 76
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Indigo Love is inspired by travel and the world we live in. We bring a sense of sophistication and adventure to any interior. Indigo Love is a doorway to the world of Interiors, craftsmen and artisans - a place to lose yourself and discover.
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HUB OS AUSTRALIA
F41
Improvision design are architectural upholsterers with an extensive understanding of the ergonomics of booth/banquette seating, fabric paneling, fabrics choices, foam and filling materials. Now introducing our CNC decorative stitching machine enabling architects and designers to create unlimited new phase stitching patterns and textural experiences.
hotelstrategy.com.au HOUSE OF BAMBOO
554
rubiacoffeetraders.com.au
independent hotel, a smaller chain, or a global brand, with Infor you get scalable solutions that deliver measurable results. infor.com/industries/hotels-resorts INMIRON 809 Inmiron Australia specialises in the manufacture, customisation, wholesale, and retail of professional melamine tableware. Our goal is to maintain the excellent quality of service our customers have come to expect, while continuing for ways to improve and innovate through our world-class production capabilities. We offer a variety of products to satisfy all our customer’s needs in the hospitality industry. inmiron.com.au INNQUEST AUSTRALIA HOSPITALITY SOFTWARE 730 Cloud and on premise software solutions for operators of all shapes and sizes. We provide easy to use solutions backed up with true hospitality support. When you call for support, we answer, and resolve the issue there and then. No online ticketing, no waiting for weeks for resolutions... customer service is simply as important to us as it is to you! innquest.com.au INSTANT SHADE UMBRELLAS
D30
Instant Shade Umbrellas design and distribute Australia’s best commercial umbrella range. From lightweight cafe umbrellas that can be customised with logos and branding, to heavy duty giant umbrellas with integrated lighting and heating options - we’ve got an umbrella to suit your commercial requirements. instantshadeumbrellas.com.au INTRUST SUPER
710
Intrust Super combines complete personalised service with innovative technologies to maximise your staffs’ savings and help simplify your super obligations. They understand the environment you work in, your staff and your priorities. You and your staff will always have a support network to call on whenever it’s required. intrustsuper.com.au
INFOR 113
IPG MEDIA
With industry-specific software for the Hospitality industry, Infor is your proven technology partner. Over 20,000 hotels in more than 100 countries are using Infor software to increase sales, maximize revenue and drive efficiencies. Whether an
IPG Media supplies ‘News Corp Australia’ newspapers in both hard copy and digital formats to leading hotels throughout Australia every day. They include The Australian, Daily & Sunday Telegraph, Herald Sun, Courier Mail, Sunday Mail, The Advertiser, Mercury, NT News, Gold Coast Bulletin. We also distribute quality magazines to hotels often selected to match the readership demographic requirements for each hotel.
Hospitality Design Fair
NoVacancy | Hotel + Accommodation Industry Expo | 2021
ipgmedia.com.au
831
EVENTDRAW INCLUSIONS Unlimited Users Create up to 10,000+ event plans per year Create your own custom shapes along with the 5000 furniture shapes already included. Guests lists – unlimited No Restrictions on New Events Per Month or Year No Lock in Contracts
EVENTDRAW: THE MUST-HAVE TOOL FOR EVENT PLANNERS
WEBSITE www.eventdraw.com
PHONE EventDraw is diagramming software that enables event planners to create stunning event floor plan layouts in just minutes. Event planners can create accurate and streamlined event floor plan layouts such as dinners, conferences and cocktail events in record time.
Australia + 61 02 9056 4197 USA + 647 470 2121
EMAIL sales@eventdraw.com
HOW DOES EVENTDRAW WORK? EventDraw is drag and drop software. Our team setup the templates (venue function spaces or outdoor site plans) and customise your smart shapes (furniture and equipment). This allows event planners to ‘drag and drop’ the shapes onto the plan to create accurate, to-scale floor plan layouts.
WHY DO YOU NEED IT? By providing event visualisation, you can deliver on the event experience, plan events faster, easier and more accurately. It’s now more important than ever to deliver an exceptional personalised experience to your potential customer — no matter if it’s a simple board meeting or an elaborate wedding.
EXHIBITORS IUGIS 246 iugis is a global sustainable technology company on a mission to respond to today’s environmental challenges for tomorrow’s generation. We don’t just sell solutions – we’re part of a movement to change the way businesses view sustainability, reduce waste, drive energy efficiency and provide safe workplaces around the world. iugis.com JANUS ET CIE
A17
JANUS et Cie serves hospitality clients with unparalleled service and outstanding craftsmanship. A comprehensive global resource with a catalog of over 6,000 pieces including design-driven furniture, stocked accessories and performance textiles, JANUS et Cie has inspired, influenced, and delivered for decades to create beautiful spaces inside and out. janusetcie.com/hospitality JASON COMMERCIAL
460
LAMSON CONCEPTS
lamson.com.au
justdigitalsignage.com.au KAOLIN TILES GALLERY
D21
Kaolin Tiles, backed by one of the most advanced porcelain tile manufacturers, introducing unique natural stone look tiles and showpiece sets. With industry best specifications and standards over 10 times stricter than international requirements, Kaolin can offer products so exact, that grout joints of 0.5mm can be used. kaolin.com.au KASTA TECHNOLOGIES
555
kasta.com.au
KODA Lighting distributes high-end technical and decorative lighting from Europe and North America. We’ve been supplying trendsetting designer lighting to the Australian A&D market since 2004.
jasoncommercial.com.au
LA GROLLA
At Jbn Sound Solutions our goal is to provide holistic acoustic solutions using our innovative Audio and acoustic products to provide effective, long term, sustainable solutions to eliminate noise complaints. Custom designed to solve amplified music complaints, our flagship product, the Jbn Sound Ceiling provides the ideal solution for any entertainment space whilst offering peace of mind for venue owners. jbnsoundceilings.com JEM MANAGED IT SERVICES
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Internet services Network and internet security including SD WAN technology. Enterprise wireless solutions. Managed IT services including 24/7 remote and on-site support. ICT project management, integration, auditing and reporting. Cloud and IP telephone systems. Maintenance and monitoring solutions. On-site and off-site backup and disaster recovery solutions. jem.com.au JUST DIGITAL SIGNAGE
413
JDS helps hospitality, conferencing, and accommodation venues share key information with patrons via modern and innovative digital signage. We currently provide hardware, software, and support to more than 500 screens in hotel foyers and meeting rooms across Australia and New NoVacancy
E40
kodalighting.com B12
La Grolla is a wholesaler, manufacturer of framed art, supplying the retail, hotel, retirement living and property market for the past 40 years. We have a depth of experience in design and manufacturing and are able to assist in all aspects of developing and delivering small and large projects. lagrolla.com.au LAF TECHNOLOGIES
LEFT BANK ART GROUP
Left Bank works with artists and the interiors industry, using specialist knowledge and exceptional equipment, to produce art across a huge range of surfaces. We offer thousands of artworks that we can customise and produce in house quickly and on budget. We’ve got it down to a fine art. leftbankartgroup.com.au
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Please visit us at our stand for more information. lepack.com.au LIFE FITNESS
lifefitness.com.au LIGHTS & LAMPS AUSTRALIA
laftech.com.au
Architectural hardware for the design conscious
We have been operating in the furniture industry over 17 years, and continue to work with leading developers, architects, designers, and retailers globally. In partnership with LaForma and Nori Handelab, we are suppliers of European designed and custom specified furniture and homewares to the accommodation, residential, and hospitality sectors. laforma.com.au
Hospitality Design Fair
NoVacancy | Hotel + Accommodation Industry Expo | 2021
F48
A successful lighting importer and wholesaler. Our company has an experienced and professional team that specialises in various forms of lighting. We have an extensive range of floor lamps, table lamps, pendants, shades & glassware, as well as a specialised commercial lighting range. With an emphasis on style, quality and affordability. lightsandlamps.com.au
B28
926
Create memorable fitness experiences for your guests. For 50 years, Life Fitness has been supplying premium fitness equipment and creating world class wellness facilities. Our partnership with leading hotels, resorts, spas & luxury residential apartments worldwide ensures your guests are comfortable and safe working out on familiar equipment.
Established in 1987, LAF Technologies is one of Australasia’s leading suppliers of Ultraviolet UV-C disinfection devices, for use in commercial buildings such as offices, retail, hotels, and hospitality sites. Our UVC devices are all made in Italy to the highest quality standard, with independent testing by Universities to verify its effectiveness. Proven and reliable solutions, with minimal maintenance required.
LAGRAND FURNITURE
D28
LEPACK 330
KASTA Technologies simplifies the complexity of in-room controls and smart devices into the integration platform that connects all assets, operations, systems, and services for the hotel & serviced apartments.
KODA LIGHTING
300
Please visit us at our stand for more information.
Jason Commercial is one of Australia’s largest suppliers and manufacturers of hospitality and commercial bedding, pillows, bed linen, towels, blankets, electric blankets & soft furnishings, supplying the accommodation industry with premium textile products for over 50 years. We proudly offer great service and superior products at competitive prices.
JBN SOUND SOLUTIONS - JBN SOUND CEILING 820
80
Zealand. From LCD panels to large LED videowalls and interactive touchscreens, we provide solutions to help convey your message.
LIVEPORT GUEST WIFI | BEYONDTV 440 Liveport provides Hospitality Guest Wifi and IPTV solutions across Australia. 24/7 Support and a professional team to back it up. liveport.com.au LO & CO INTERIORS
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loandcointeriors.com.au LOUD DESIGN GROUP
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LOUD Design Group manages a carefully curated building materials library. This is stored in the LOUD library an archive that began in 2018. Our archive and material specialists are creating an archive with accurate referencing: a shared resource to reduce sampling and RETHINK landfill. Let's get loud together. louddesigngroup.com.au
The world’s best guest engagement platform:
Stream over 1,000 movies On Demand†
Stream over 4,000
TV episodes On Demand
90 channelsˆ Over 50 different sports live and on demand
Users can cast their own content
Ultra High Definition*
PMS integration Cloud based platform with #
future proof technology
User Interface customisation Digital compendium# Add in your own content Digital signage Guest messaging# Australia-wide support
†Movies included when you take the Movie Vault add-on pack. ˆ90 channels are included when you take the Content Warehouse and Movie Vault add-on pack. *Requires Ultra High Definition compatible TVs. #Included when you take the Enterprise technology pack. Some channels not available in public viewing areas. This product is available to Foxtel Business Accommodation subscribers only and based on a purchase of 100% of screens within the property. Requires internet and compatible device. Foxtel marks used under licence by Foxtel Management Pty Ltd. BUS0508
For more information, visit us at stand 125 at No Vacancy or:
Call 1300 760 347 Visit foxtel.com.au/biq
EXHIBITORS LRS AUSTRALIA
644
LRS Australia has a range of products that can be implemented in a variety of environments and industries. Get things done faster and easier with LRS solutions that help streamline your business and improve customer flow. LRS has remained dedicated to developing technologies that help service businesses provide better customer experiences, streamline operations, improve service and increase sales every day. lrspaging.com.au LUMAS GALLERY
MATS R US
635
matsrus.com.au
metrohotels.com.au
C15
MAYFIELD C45
MEWS 201
Mayfield are the leaders in contemporary desk lamps, floor lamp and lamp shades in Australia & NZ for Hotels, Hospitality and Aged Care. Creating beautiful lighting, designed in Melbourne, since 1945.
The Founder of Mews, Richard Valtr, and CEO, Matthijs Welle, are former hoteliers with a serious passion for technology and service. Our mission is to transform an entire industry with cloud solutions that make hospitality more rewarding for everyone.
mayfieldlamps.com.au
Melitta Professional Coffee Solutions (MPCS) is a renowned full system supplier and quality solutions provider to the Foodservice Industry. Among our customers are leading hotels, cafés, restaurants, fast-food and convenience stores, hospitals and catering companies. Please visit us to hear more about our extensive assortment of products, services, local sales and support for your business.
LUTRON BY SPECIALISED LIGHTING SOLUTIONS 914 SPECIALISED LIGHTING SOLUTIONS is a national leader in providing turnkey lighting solutions. We proudly partner with Lutron Electronics Co. USA and are their Hospitality Technology Integrators for Australia. We provide a full range of services including design assistance, project management, system programming, and post occupancy service for the hotel property. slsgrp.com.au
melitta-professional.com.au
MAGNETITE RETROFIT DOUBLE GLAZING 636
MERRY & MODERN
Magnetite is Australia's leading secondary and retrofit double glazing company. Magnetite offers a unique, multi-award winning retrofit double glazing system, delivering you all the benefits of double glazed windows without the need to have your existing windows replaced. This is ideal for the hospitality sector to reduce noise and improve comfort by reducing excessive heat and cold in the room.
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Merry & Modern is an ultimate destination for those seeking both quality and style. We focus on bringing unique ultra modern design, high quality and new-to-market products. Sourced from all across the globe we offer unique tableware, home accents from the world’s most esteemed designers and brands.
magnetite.com.au
merryandmodern.com.au
MAKITA 544
MARKIAN E22 Please visit us at our stand for more information.
METRA AUSTRALIA
markian.com.au
NoVacancy 82
616
METRA electronic locks offer a touch-less experience when using your lockers. Combine this with smart integration to your access management system, for a secure and seamless user experience for employees and patrons. HPL Compact lockers are exclusive to METRA across Australia. They are durable, bacteria, moisture, and corrosion resistant and an integrated point of sale can also be installed. metraaus.com
Hospitality Design Fair
NoVacancy | Hotel + Accommodation Industry Expo | 2021
mews.com/en MIELE PROFESSIONAL
MELITTA PROFESSIONAL COFFEE SOLUTIONS 340
au.lumas.com
makita.com.au
550
Metro Hotels is the longest standing 100% Australian owned and managed hotel chain with over 45 years of hotel management expertise. With accommodation from spacious hotel rooms to self-contained apartments in Sydney, Miranda, Newport, Ryde, Melbourne, Perth and Darwin, Metro Hotels caters to both the leisure and business traveller.
Having achieved great retail success since opening in Melbourne in 2015, LUMAS has sin5ce grown its Hotel and Hospitality offering exponentially. LUMAS offers over 3,000 works and works with over 250 artists. LUMAS works directly with designers, architects and FF&E companies to create unique interiors.
Makita is leading the way in cordless Commercial Cleaning, Power Garden and Building Maintenance solutions. Boasting the world’s largest range of tools on one 18V lithium-ion battery. Paired with market leading rapid charge technology, Makita cordless tools are ready to work when you are!
METRO HOTELS
Mats R us is a leading Australian manufacturer and supplier of heavy duty Branded custom floor mats and carpet, commercial carpet tiles, Bar mats and antiFatigue mats. We have been supplying the industry for over 16 years with our premium matting products and excellent customer focus. We have no minimum order quantity. 7 day turnaround.
506
The basis of your success, Miele Professional dishwashers and laundry machines are meticulously designed to meet the high demands of a commercial environment. This applies in particular to features such as speed, performance and reliability. Our machines set standards in terms of optimising cost-efficiency, dependability and environmental impact. miele.com.au/professional MINT FF&E
A09
We specialise in the custom manufacture & sourcing of commercial furniture and accessories. Our in house designers aim to continuously introduce exciting products to our core collection, keeping it contemporary and in line with market needs. Our team is talented and committed with a passion for furniture. mintffe.com.au MODIEUS C54 Specialists in providing simply beautiful flooring. Extensive expertise in colour and design consultation, planning, project management and providing exceptional flooring solutions to meet the client’s project brief and budget. Always considering factors of commercial viability, design integrity, with creative objectivity through to a successful project completion. modieus.com MODINEX GROUP - ARCHITECTURAL LININGS C33 Modinex Group is the name behind a consolidated house of brands that are proven leaders in the architectural building products industry. Setting new benchmarks every year, our brands stand proudly at the forefront of innovation, design, supply, service and compliance. modinex.com.au
Maximise the value of your food waste with the WasteMaster recycler
Visit us on stand 944
• Change the destination of your food waste from landfill to energy production.
• Reduce your environmental impact. • Maximise the use and value of your food waste. • Convert your food waste into a valuable resource on site.
• Reduce the volume and weight of your food waste by up to 80%.
• Enjoy a cleaner and safer waste environment. • Reduce your costs. • Recycle your food waste without using water or microorganisms.
T: 1800 614 272 E: hello@greenecotec.com
www.greenecotec.com
EXHIBITORS MODIO GUESTROOM ACOUSTIC CONTROL 445 MODIO Guestroom Acoustic Control provides a quick and effective solution to one of the hotel industry’s most persistent complaints: noise. By introducing a soothing airflow-like background sound, MODIO’s sound masking technology reduces both the frequency and severity of a wide range of noise disruptions, improving sleeping conditions for guests. modio.audio
NEATT DESIGN
A33
MUSECO is proudly Australian owned. We manufacture locally and are also co-owners of an overseas factory. Combined with our expertise, this gives you greater flexibility, control and cost options for your bespoke pieces, volume buys or complete fit-out. Exclusive, custom-made or from our stocked range.... it’s available. museco.com.au MYBOS 607 MYBOS offers a cloud-based solution aimed to simplify everyday hotel management tasks for overall improved company performance. With a user-friendly interface and application in managing work orders and housekeeping, tracking room inspections, capture asset and key registers and taking control of hotel preventative maintenance, MYBOS has a solution for many of the rising issues within the hotel management industry. mybos.com MYSMART INTELLIGENT ENVIRONMENTS 749 Forging a solid reputation as a provider of innovative automation solutions for hotels and hospitality venues in the Australasian region, mySmart strives to enhance the guest experience and provide solutions which encompass and deliver for the guest and hotel brand. From intelligent guest room controls to ongoing managed services, mySmart’s premium integration solutions deliver seamless efficiency, cost-control and resource management. mysmart.com.au NAPTRESS 501
F19
neatt.com.au/shop-1
nolans.com.au 226
NEC has a century-long history of innovation. From its cornerstone ideal - “Orchestrating a brighter world” - NEC integrates technologies, expertise and ideas from around the world. Through value co-creation with customers and partners, NEC Australia aims to realise a brighter and more prosperous future that maintains a compatible balance between customer needs and societal expectations. nec.com.au NESPRESSO PROFESSIONAL
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Would you like to offer consistent high quality, and sustainably sourced coffee to your guests and customers? Whether in the lobby, guest rooms, conferencing, meeting rooms, restaurant or breakfast bar areas: Nespresso Professional offers commercial coffee solutions that are tailored to each environment within your hotel or establishment. nespresso.com/pro NEW AGE VENEERS PTY LTD
F01
Australian owned and operated, NAV is committed to innovating the way Australians design functional and beautiful spaces in the workplace, community, and in the home. Partnering with architects and interior designers, NAV was founded on a premise of introducing the Australian building industry to technically advanced premium designer surfaces. newageveneers.com.au NEWBOOK 738 NewBook is an award-winning Property Management Suite designed to streamline operations, boost revenue and direct bookings. Owned and operated in Australia, NewBook is an all-in-one platform offering a range of software, hardware and services including, a Property Management System, Booking Engine, Channel Manager, Creative Services, Self-Service Technology and more. newbook.cloud
Naptress is a familyowned designer and manufacturer of mattresses and bed-set components. Durability, comfort, and value for money are what we offer to our customer. Our factory-direct business model ensures you get the most competitive price that cannot be beat.
Nextrend works with hospitality businesses to create inviting spaces that entice new customers and keep your regulars coming back. With our quality indoor and outdoor furniture, we make your fit-outs and upgrades easy with the latest styles and products, backed by unmatched customer service.
naptress.com.au
nextrend.com.au
NoVacancy
NOLAN GROUP
Celebrating over 100 years, the Nolan Group's range of textiles for the hospitality industry offers solutions for Floorcoverings, Acoustics and Commercial Upholstery. All products are focussed on delivering aesthetic appeal for all design themes, quality and functionality for the various environments within the diverse hospitality sector.
NEC AUSTRALIA MUSECO PROJECTS
B20
Established by Seaton Mckeon and James Laffan in Sydney, Australia in 2019. Seaton and James have collaborated over the years in the development of a large range of products. Neatt. draws upon this collective experience to develop simple, functional furniture that has a focus on Australian materials and craftsmanship.
NEXTREND HOSPITALITY FURNITURE D49
NUI SOFTWARE
560
Please visit us at our stand for more information. nui.global NUVHO 244 Nuvho is a specialised hotel services and management company focused on driving efficiencies within the independent serviced accommodation sector across the disciplines of sales, marketing and revenue management. We bring a unique and integrated approach that delivers cost benefits to our clients including reduced OTA commission, high productivity and proven above market share performance. nuvho.com OBODO CONTEMPORARY FURNITURE B30 Obodo Contemporary Furniture represents an exciting collection of internationally recognized furniture brands. Obodo delivers a fresh an extensive collection of furniture solutions for the commercial, hospitality and contract market. obodo.com.au ONITY 345 Onity is a worldwide provider of innovative mobile access solutions, electronic locking systems, and electronic safes. We offer our customers industry-leading solutions, all backed by globally accessible customer service and suppport. onity.com OPTII 726 Optii’s data driven, automated, and predictive solution helps hotel housekeeping and operations departments thrive in the modern world. Our solutions are the operational linchpin to delivering on guest fulfillment and satisfaction. Optii is used by hotels around the world including La Cantera Resort & Spa, The Don Cesar, Okada Manilla Resort & Casino, Le Meridien, IHG and more. optiisolutions.com
Hospitality Design Fair novacancy.com.au
85
EXHIBITORS ORDER UP
707
Order Up provides you with smart digital menus which are loaded onto your guests own mobile device. No app or tablets needed, just Tap or Scan to order. Allow your guests to place an order online in room, at the bar, in the restaurant or around the pool.
innovation, and delivering a level of growth unmatched in our industry. We aim to create more smiles with every sip and every bite! pepsico.com.au PETERS ICE CREAM
orderup.com OTA INSIGHT
207
OTA Insight empowers hoteliers to make smarter revenue and distribution decisions through its market-leading suite of cloudbased business intelligence solutions including Rate Insight, Parity Insight and Revenue Insight. Supporting 55,000 hotels across 168+ countries, it has partnerships with brands including Choice, Best Western, Hilton, Radisson, Accor, Wyndham and Hyatt. otainsight.com PACE REVENUE MANAGEMENT
201
Pace is the new leader in revenue management technology. An all-in-one, award-winning platform with high-frequency pricing engine, a demonstrable advantage in forecasting accuracy, full strategic control through an intuitive app, customisable business intelligence and more. For more information visit www.pacerevenue.com pacerevenue.com PARIS GROUPE
320
Paris Groupe is a hotel supply company with a strong focus on providing high quality environmentally friendly products to the accommodation industry in Australia and New Zealand. We have a large portfolio of globally recognized brands and work with our valued clients to supply beautiful bespoke lines of product that will reflect their brand and provide the ultimate guest experience. parisgroupe.com PELICAN ROUGE
553
Pelican Rouge has developed a strong reputation as leaders in the supply of coffee systems to front of house, conference and breakfast areas alike. Our focus on customer service, support and developing long term relationships with our clients, is our strength and goal. Come and visit our stand, have a coffee and see why we are leaders in our industry. pelicanrouge.com.au
peters.com.au PGH BRICKS & PAVERS
pghbricks.com.au PHAT SOURCING
C09
phatsourcing.com PHILIPS HOTEL TV - WESTAN
500
Westan is a leading AudioVisual supplier to the Hospitality industry across the APAC region. We are the exclusive Master Distributor for Philips Hotel TV for the APAC region. We also offer Digital Signage and Large Format Indoor and Outdoor LED solutions for all aspects of Hospitality usage. With a National Network of Showrooms and Sales Teams we offer unrivalled service. westan.com.au PIANPOL STYLA SP.J
619
Pianpol Styła Sp.j manufactures mattresses that your guests will keep checking in for! Celebrating 30 years as a passionate familyowned business, Pianpol Styła Sp.j brings European luxury to the Australian lifestyle and can accommodate the budget and needs of your hotel. pianpol.pl/en
Hospitality Design Fair
NoVacancy | Hotel + Accommodation Industry Expo | 2021
A57
plantscapingsolutions.com.au POTO BED SHEET SYSTEM
358
POTO a Perth based start-up is developing the Bed Sheet System to improve the wellbeing of workers who change bed sheets. Our entirely new approach eliminates the need to lift any part of the mattress, an action which when repeated multiple times per day is causing serious injury and long-term health problems for millions of hotel industry employees worldwide. PPG ARCHITECTURAL COATINGS
811
Please visit us at our stand for more information. ppg.com PRECOR 719
The possibilities are endless with PHaT Sourcing custom designed and ready-made furniture. Created to suit any space, Phat Sourcing make your dreams a reality and keep your customers coming back. Our wealth of experience in unique design supports our clients’ visions to seamlessly bring their ideas to life.
Experience joyful moments through our delicious products and unique brand experiences. We pride ourselves on being the best possible partner, driving game-changing
86
C55
Realise the timeless beauty of genuine clay bricks in your hospitality space with PGH Bricks & Pavers. When you have weight or space considerations, you can achieve this through a lightweight brick rail system like Avante or the simple installation of brick facings. Find out more at the PGH stand!
PEPSICO 313
NoVacancy
846
Peters have been an Australian tradition for 100+ years. We pride ourselves on delivering the best quality Ice cream, with an offer that meets every occasion. Our much loved iconic brands & products can help enhance your overall guest experience. Partner with Peters Ice Cream to create more treating occasions.
PLANTSCAPING SOLUTIONS
Plantscaping Solutions are an innovative, creative yet practical team, with over 20 years of design, installation and maintenance experience. It's important to us that we provide a free design consultation service to ensure the design dictates the best final outcome - a unique & relaxing client experience.
Precor develop personalised health and fitness experiences that help people live the lives they desire. They were recently acquired by Peloton, the leading interactive fitness platform. Peloton is set to launch in Australia in 2021. Precor is distributed by NovoFit, Australia’s trusted provider of global fitness brands. precor.com/en-au/commercial PROCELL PROFESSIONAL BATTERIES 830 Procell is a premium professional battery brand, exclusively serving the professional market. Procell solely focuses on the professional market in order to guarantee products and services specifically designed for professional usage. As a result, Procell Alkaline batteries are used by millions of professional end-users around the world for its quality, reliability, performance and service. procell.com/en-au QUALITY BLINDS
B01
Quality Blinds is a heritage business beginning over 20 years ago as a humble repairs and servicing outfit. We have now grown to be a provider of blinds and window furnishings. Internal and external, covering all applications: Commercial spaces, Large Scale Residential, Bespoke homes, Specialty designs and more. qualityblinds.com.au
Catch the Hottest Dongle in Town at Stand 420 The ability to stream media apps such as Netflix and YouTube by way of their mobile device is now the most important content in a guest room. HoneyBadger Technologies is the leading provider of SONIFI STAYCAST powered by Google Chromecast and can provide your hotel with a safer environment and more efficient operations. Trusted by
We can offer your property great technology, leading entertainment solutions and a higher than average ROI. With our unparalleled service and commitment to the industry we are with you 24/7.
Fearless • Innovative • Adaptive • HoneyBadger For more information see Swasha or Heinrich
www.honeybadger.tech
*Some features described may require additional software, hardware, licensing and costs. HoneyBadger Technologies is an authorised reseller of SONIFI. SONIFI® & STAYCAST® are registered trademarks of SONIFI Solutions, Inc. Google Chromecast is a trademark of Google LLC. All other trademarks used are the property of their respective owner.
EXHIBITORS RAPIDCLEAN NATIONAL SUPPLY SOLUTIONS 336 RapidClean has 65+ stores throughout Australia & New Zealand with cleaning supply experts managing owner-operated stores. Stocking major brands of industrial, commercial and environmentally-friendly cleaning, catering, safety and packaging products. RapidClean provides customers with support from a national organisation while providing local service, single source and cost-effective one-stop-shop solution. rapidclean.com.au READYTECH 538 ReadyTech is the leading provider of people management software for educators, employers and facilitators of career transition. Our 20 years of experience in education and workforce solutions means we deeply understand our customers’ businesses and needs. A long-term investment in our technology and business automation delivers productivity and strong return on investment for our customers. readytech.com.au RECEPTION SOLUTIONS
720
A family owned business with 30 years’ experience in the telecommunications industry. We are a major provider of TV, Satellite and IPTV systems using the latest European platforms. Partnering with all the major hospitality TV brands we can provide a complete turnkey solution for upgrades and new builds. receptionsolutions.com.au
RIVA REAL ICE CREAM
709
Riva has been operating for over 25 years and was born out of the desire to create an Ice Cream delivery method that could eliminate the pain often experienced with soft serve machines and scooping programs. The Riva Ice Cream Dispensing Systems have since revolutionised real Ice Cream delivery. rivarealeasy.com RMS CLOUD
220
RMS Cloud is a global, industry-leading software company providing flexible and scalable technology for the hotel and accommodation industry. Trusted by over 6,000 properties across 45 countries, RMS Cloud's property management system is designed to help hoteliers increase revenue and streamline operations so that staff can spend more time attending to guests' needs. rmscloud.com ROOM MANAGER & RESONLINE
650
Room Manager is a complete Property Management System that allows you to manage your reservations, payments, accounting, reports, marketing and more. Room Manager is a robust system that provides you with the tools to expand accommodation business. With full training and ongoing support, you'll have complete control over your rates, availability and distribution with ResOnline, our integrated in-house channel manager. roommanager.com.au ROOMOPERATIONS 455
RESPLUS ACCOMMODATION SERVICES 118 Resplus Accommodation Services provide a range of professional services to independent, specialist and boutique accommodation businesses. Our services include marketing, distribution, reservation & revenue management and reporting. Our focus and experience ensure business partners get maximum exposure through both direct and indirect channels, generating more bookings at better rates. resplus.com.au REVA HOSPITALITY
414
The complete digital guest experience for your hotel or resort. For when true digital guest engagement means more than just being able to order from your restaurant. We drive additional revenue and enhance guest engagement by enabling guests to order from and interact with all F&B outlets, including room service as well as all hotel services, experiences and amenities. revahospitality.com NoVacancy 88
RoomOperations is an Australia based SaaS Company providing state-of-the-art hotel operations and guest management software for the hospitality industry. All aspects from Guest Management, Housekeeping, Maintenance, PM, Lost & Found, Inventory Control, Asset Management, Minibar and more. Our Customers include resorts and hotel chains from Europe, Middle East and Asia. roomoperations.com ROWDY CROWD DRINKWARE
946
Australia's first stemless, unbreakable, 100% dishwasher safe drinkware. Won't ever crack, craze or go cloudy even after hundreds of washes, commercial or domestic. Perfect to brand with your logo for events and functions. Quick turnaround. Has put an end to single use plastics for thousands of thrilled customers. rowdycrowd.com.au RUBBERMAID COMMERCIAL PRODUCTS 230 Rubbermaid Commercial Products has a portfolio of leading brands known for superior performance, design and innovation. We
Hospitality Design Fair
NoVacancy | Hotel + Accommodation Industry Expo | 2021
strive to provide innovative, high-quality, costeffective, and environmentally responsible products. Our “Work Smarter” philosophy is incorporated into all our products. We consistently develop solutions that are best-in-class in durability, ergonomics, and sustainability. rubbermaidcommercial.com.au SABCO PROFESSIONAL
116
Sabco (South Australian Brush Company) was established in Adelaide in 1892 making it one of the world’s oldest cleaning tool companies. The Sabco Professional division is a team of industry cleaning experts that provide commercial cleaning solutions. The Sabco Professional range of products are built to a higher specification then our consumer range ensuring a superior performance. sabcoproffesional.com SAFEGUARD COMMERCIAL FLOORING B51 Safeguard is a long established company that has worked successfully with many small to large businesses in an ongoing relationship. Our aim is to develop the system to suit the customer requirements that will give a floor that will not only fit their needs but be long lasting. safeguard.net.au SALTO SYSTEMS
316
Inspiration, dedication, and passion have led SALTO to become one of the world's top hospitality sector suppliers of electronic access control systems. Our vast selection of electronic locks are designed to match the style of your property and our complete, integrated access control solutions provide flexibility and reliability without compromising security. hospitality.saltosystems.com SATARA C12 Satara Australia supplies the Australian retail, designer and commercial markets with a range of high quality, hand crafted, indoor and outdoor furniture and homewares. Inspired by natural materials and global trends. Our collections are designed to enable our customer’s appreciation and enjoyment of our great Australian lifestyle. satara.com.au SCENT CENTRAL
660
Scent Central provides unique and tailored ESSENTIAL OIL fragrances to successfully influence hotel guests. Our NATURAL essential oils are scientifically proven to increase BRAND LOYALTY, drive MEMORY RETENTION, improve GUEST SATISFACTION and INCREASE REVENUE. Our exclusive range of fragrances can be diffused through your air-conditioning or through wall-mounted systems. scentcentral.com.au/hotels
Next Generation Hotel Management Software Our all-in-one property management solution that empowers you to orchestrate a great experience that attracts guests, drives customer loyalty, and increases your profits. Effortlessly. www.innquest.com
Designed for Larger Properties Property management system to manage groups/chains and strata owned properties, providing advanced security settings and multi-level reporting.
www.cmshospitality.com
Leading Hospitality POS solution Fully-integrated POS with InnQuest and CMS PMS. H&L provides a full back-ofhouse solution, currently being used by over 2,300 venues in Australia.
www.hlpos.com
InnQuest, CMS Hospitality, and H&L POS are part of the same group. One unique team to cover all your hospitality needs.
EXHIBITORS SCREENWOOD D40 Screenwood design and manufacture modular linear timber systems combining the beauty of natural timber with the latest acoustic technology to create a unique finished solution for any project. Screenwood Systems are fire rated, VOC tested and are acoustically rated. Screenwood is environmentally certified. screenwood.com.au SCULLY OUTDOOR DESIGNS
C52
Scully Outdoor Designs have been supplying an extensive range of highest quality outdoor furniture, shades, shelters and outdoor infrastructure since 1994. We work together with our clients to create and deliver solutions that ensure long-term quality outcomes. scully.net.au SEALY COMMERCIAL
225
Designed specifically for the accommodation industry, Sealy Commercial beds are developed to ensure guests experience the quality sleep that they desire stay after stay. Sealy is proudly Australian owned and made with all components sourced locally and for many years, the company's flagship brand, Sealy Posturepedic, has been the number one selling premium bedding brand in Australia. sealy.com.au
SHOPFIT CO
With over 20 years’ experience in delivering high-quality commercial projects, Shopfit Co has a team ready to handle your next project. We can help you find the right design team to get ready for construction as well as handling the permits, applications and the entire construction process with your designer. shopfitco.com.au SIGNATURE FLOORS
SEARLES HOMEWARES
B22
SHIJI GROUP
signaturefloors.com.au/commercial SIMPLIFI 803 Simplifi are a Managed Network Provider, offering highly redundant WiFi, Casting, IoT, Voice and CCTV Solutions for Hotels, Resorts, Caravan Parks and Hostels. From Network design to implementation and on-going support, our Australian based team can assist with projects of all sizes.
SLEEPMAKER 438 SleepMaker® is part of The Comfort Group, one of Australasia’s largest bedding companies has a proud history that spans over 100 years. SleepMaker originated in the 1930s and since day one, we haven’t stopped in the pursuit of producing quality mattresses right here in Australia. We produce Premium Quality Hospitality Bedding to suit all needs. Visit us on stand 438. sleepmakercommercial.com.au SNAPWIRELESS 646 SnapWireless is excited to announce SnapSpot, a public wireless charging solution for a variety of businesses and public locations. SnapSpot future proofs your venue with the latest wireless charging technology. We offer a simple and safe charging solution using contactless charging that can be embedded into almost any surface.
704
Shiji Group offer world-class technological solutions for the hotel, retail, food service and entertainment industries. Our mission is to help our clients better serve their guests through integrated hospitality systems. We are committed to security, ease-of-use and modern connectivity so our customers can focus on serving their guests. shijigroup.com
snapwireless.com.au SNAX WITH ATTITUDE
SHIPPING CONTAINER POOLS
B52
We repurpose A-grade shipping containers into modern Shipping Container Pools. We believe an innovative design is a sustainable one. A revolutionary above ground pool, matched by no other on the market. We make sure everything flows together so all you need to do is PLUG > FILL > PLAY.
744
Snax With Attitude is a Manufacturer and Distributor of portion control snacks for the Hospitality industry. This includes boutique, custom and specialty items servicing Hotel Minibars, Guest Amenities and Bar Nibbles. snaxwithattitude.com.au
shippingcontainerpools.com.au
90
A39
Signature Floors is an Australian-owned and operated flooring company reputed for designing innovative, in-stock as well as custom flooring solutions courtesy of Signature Studio. On offer are five customisable mediums like tufted, woven, hand-tufted, modular and dye-injection in sumptuous colour options, to bring your custom carpet designs to life.
searlehomewares.com.au
Hospitality Design Fair
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SPECIALISED LINEN SERVICES
138
SPL (Specialised Linen Services) provides linen hire and supply, laundry, dry cleaning and valet services to customers in the accommodation, health Care, aged care and hospitality sectors. SPL has grown rapidly, with over 1,500 employees in 15 locations, boasting the two largest laundries in the Southern Hemisphere. splservices.com.au
simplifi.systems
Searles Homewares, a leading supplier of premium furniture and home décor. We offer an extensive range of wholesale products to retailers and interior stylists, including luxury furniture, coastal décor, lighting solutions, bespoke wall art, designer mirrors, decorative pots, basket ware, and women’s clothing and accessories. We also provide tailored, commercial grade furniture and décor solutions for resorts, restaurants, and boutiques.
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STAAH 443 STAAH is a NZ based technology company that specialises in cloud-based channel management and booking engine for accommodation providers to maximise online revenue., STAAH’s industry-leading technology powers a property’s distribution through online travel agencies (OTA), direct bookings and digital marketing services. STAAH has more than 10,000+ partner properties in over 90+ countries. Offices in Australia, NZ, SEA, India and UK/Europe. staah.com STONE PONY
D51
Stone Pony supplies imported and custom made furniture to the hotel, accommodation and hospitality industries. We import a curated range of solid timber furniture from China and India and work with a variety of Australian and reclaimed timbers for custom work. Projects include cafes/bars to five star resorts. stonepony.com.au STR 729 STR track supply and demand data for the hospitality industry. STR’s comprehensive solutions empower clients to strategise and compete within their markets with valuable market share analysis. Principally, STR provides properties with historic and forward looking benchmarking of their performance with their market and competitors. str.com STREAMVISION 514 Streamvision are the Guest Entertainment Specialists. Our solutions are proudly developed and supported here in Australia and include IPTV, Digital Signage, Casting, WIFI/HSIA and much more. CLUBstreamvision has revolutionised how Hospitality venues procure and support technology for Guests. Designed to dramatically reduce your operating costs and allow easy entry into new technology. Visit stand 514 to learn more. streamvision.com.au SUITE DESIGN
F11
Suite Design specialises in the supply of turnkey FF&E packages. Over the last 15 years, we have worked with hotels, motels, serviced apartments, holiday parks, mining and student accommodation properties across Australia. Whether you require a single item or you are furnishing an entire property, we have something for you! suitedesign.com
The Modern Digital Media Solution For the hotel and accommodation industry As the Hotel & Accommodation market continues to develop and improve their overall guest experience, News Corp Australia has created a product which offers your guests seamless access to market leading news coverage from a wide range of publications including The Australian, The Daily Telegraph, The Courier Mail, Herald Sun, The Advertiser and more local and regional titles.
ACCESS INCLUDES
Complete digital access via your WiFi network to provide the best possible customer experience
The latest in news and current affairs from the nation’s leading metropolitan news brands
Simple set up and administration with your dedicated Account Manager
Bespoke packages designed to suit your business
Access to world class journalism from your customers favorite metro and regional titles. A reason for your customers to visit more frequently, stay longer and spend more
To learn more about a modern media content solution for your hotel, talk to IPG Media Kevin Fenton P: 0437 329 375 E: kevin.fenton@ipgmedia.com.au Les Banner P: 0433 572 780 E: les.banner@ipgmedia.com.au
EXHIBITORS SWAN BEDDING
515
Swan Bedding have been supplying the hotel/hospitality industry with the very best commercial mattress’s for more than a decade. Our commercial mattresses are designed and tailored to satisfy all levels of comfort and your commercial requirements. We can provide both imported and locally made mattresses and bases at a competitive price and without compromising our high standards. swanbedding.com.au SWISS GRIP NON-SLIP COATINGS
948
Swiss GriP Non-Slip Coatings is the leading supplier and installer of non-slip coatings. Our transparent, premium quality coatings are certified by independent experts like CSIRO Australia. Therefore, Swiss GriP is used by leading hotels, resorts and restaurants to protect guests and staff against slips and falls. swissgrip.com.au SWISSTRADE 519
TAPENDIUM SIGNIFY INTERACT ALE RAINBOW 216 The digital compendium from Tapendium and Samsung helps hotels delight guests, increase sales and reduce costs. The sleek design, intuitive user interface of Tapendium make it incredibly simple for guests to use. As a cloud-based, mobile solution, it is also easy to implement, and integrate with existing hotel systems, including in room controls (Signify) and telephony (ALE Rainbow). tapendium.com TATTOO DEZIGN CARPETS AND RUGS
Escape the sea of sameness with a custom designed carpet or rug for your project. CUSTOM DESIGNED CARPETS & RUGS FROM 25 M2. Come view and discuss our collections & individual designs or if you have an existing design or idea you would like samples, we can develop it together. tattoodezign.com/home TEA TONIC
Tea Tonic Teas are formulated by qualified Naturopath & Herbalist, Lisa Hilbert, to focus on taste, heath and wellbeing. Rejuvenate, relax and nourish on a cellular level by drinking Tea Tonic daily. Your body will resonate with this pure experience.
swisstrade.com.au
teatonic.com.au 407
Synatek is a technology-based LED Holographic solution provider in Australia. We provide integrated holographic systems, 3D animation design services, photography & videography services to help businesses to strive and achieve the ultimate digital success. We sell, hire and host events. synatek.com.au TALK AGENCY
350
Talk are a full service digital partner specialising in aggressive growth for businesses using every digital channel available. We've got a global team and clients, and dedicated products and services suited to your growth agenda this year.
Founded in 1983, Technogym is the world’s leading supplier of technology and design driven products and services in the wellness and fitness industry. Technogym provides a complete range of cardio, strength and functional equipment alongside a digital cloud based platform allowing consumers to connect with their personal wellness experience anywhere, both on the equipment and via mobile when outdoors. technogym.com/au
TANTRA IMPORTS PTY LTD
C01
Tantra is a trusted name in the Design TANTRA market for nearly IMPORTS two decades. Offering one stop location for Furniture, Lighting, Mirrors & wide range of Accessories, Tantra caters from small-large projects. Owning dedicated manufacturing & sourcing facilities Overseas has enabled timely deliveries to projects during 2020. tantramirrors.com.au
NoVacancy
thatmetalcompany.com.au THE AUSTRALIAN NATURAL SOAP COMPANY 347 Australia is blessed with the world's best natural plant oils. Our special slow-set soapmaking method brings these beautiful ingredients to your bathroom. Our products
Hospitality Design Fair
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952
thecigroup.com.au/hospitalitytechnology E53
The Framing Project is a Sydney based framing project and solutions business. We frame for hotels, developments, aged care, cruise ships and interior designers. We specialise in Custom and imported mirrors and also printing and framing for small and large projects. Please consider us for your next Framing Project.
THE HAMMOCK BATH COMPANY
E47
The Hammock Bath Company is the Australian company behind the Hammock Bath. Michael & Minette Lang are owners of the company and creators of the Hammock Bath. We are based in Melbourne, have agents in US and are currently working with international customers from UK, New Zealand and Spain. hammockbath.com.au THE KINGSMEN
F37
That Metal Company is the sole distributor of Chemetal USA metals in Australia and New Zealand. With over 100 unique colours and finishes, That Metal Company has the largest range in Australia and New Zealand of metal sheet solutions for any interior design project, plus a series of exterior options. These include oxidised and anodised aluminium, brass, copper and many more.
talkagency.com.au
THE CI GROUP, DELOS & MCOMS
This trio enables a holistic answer to hospitality technology requirements including guest room experiences, event space audio visual, guest communication platforms, background music systems, conferencing technology, wellness spaces, digital signage networks, hotel lobby display and exterior media facades. What's on offer includes best practice wellness technology and guest health-safety measures & multiplatform interface able to generate extra profit.
theframingproject.com.au
TECHNOGYM 930
THAT METAL COMPANY
theaustraliannaturalsoapcompany.com. au
THE FRAMING PROJECT 549
Swisstrade is your supply partner for end-toend guest room solutions across equipment, appliances, textiles, bedding, toiletries and FF&E. We partner key stakeholders to create and deliver memorable and marketable guest experiences through unique touch-points and brands. That's Swisstrade - at your Advantage!
SYNATEK PTY LTD
92
C10
are certified palm oil free, cruelty free and vegan. And are all handmade by us in Melbourne. Checkout our range of guest soaps, liquid soaps and giftpacks - all packaged in recyclable and compostable packaging.
540
The Kingsmen is a specialty labour hire provider to the Hospitality Industry. Having operated for 22 years, working predominantly with Resorts and Hotels, our placement successfully recruits Nationally Chefs, Stewards, Food & Beverage and Room Attendant staff. Focussing on the traveller’s industry, our work force is flexible and able to relocate at short notice to join a new team. thekingsmen.net.au THE VENTMEN
132
The Ventmen are the only company in Australia that offer a nationwide, affordable, high quality solution to unsightly, unhygienic and problematic bathroom and laundry ventilation systems. 100% Australian made the In-Vent System is a unique and innovative product that provides a solution, resulting in efficient exhaust ventilation, minimal dust/bacterial build up, reduced cleaning times, improved energy efficiency and easier maintenance. theventmen.com.au
MANAGED IT SERVICES
EXHIBITORS THERMAL ENERGY SOLUTIONS
954
TURNER BROS.
822
Turner Bros. specialises in creating custom drapery, window furnishings, soft furnishings and solar shading system solutions for hospitality projects worldwide. Our experienced in-house technical staff oversee each step in the process; from initial collaborative design to sourcing and supply of shading textiles and systems right through to final installation.
Please visit us at our stand for more information. thermalenergysolutions.com.au TM DESIGN GROUP PTY LTD
M Design Group is a Building and Interior Design practice. We are specialists in the Hospitality field providing innovative solutions for hotels, motels, bars, clubs & restaurants. We have a commitment to design excellence & technical innovation to provide our clients with quality projects from concept to fit out. tmdg.com.au TOURISM ACCOMMODATION AUSTRALIA 609 Tourism Accommodation Australia (TAA) represents the needs and interests of the substantial operators of Australia’s accommodation industry, providing leadership for its members through advocacy, industrial relations and legal support, intelligence, research, education and networking.
turnerbros.com.au TYRO PAYMENTS
tyro.com UNILEVER 807
Tourism Brokers is a unique combination of experienced and professional Motel, Hotel and Caravan Park Brokers operating since 2005. We have a simple philosophy, providing an unmatched level of service within the Accommodation and Hospitality Sectors. Located in Victoria, NSW and Queensland, the unique part of Tourism Brokers is that we are truly “Working Together” for the best result.
TRIPADVISOR 513 Tripadvisor, the world's largest travel guidance platform, helps hundreds of millions of people each month become better travelers, from planning to booking to taking a trip. Travelers across the globe use the Tripadvisor site and app to discover where to stay, what to do and where to eat based on guidance from those who have been there before. tripadvisor.com.au TSAR CARPETS
unilever.com UNITED AIR SPECIALISTS
D58
TSAR Carpets is a design-led collective with the confidence to take a unique point of view and the technical expertise to deliver. We have become the premier source for interior designers and architects producing luxury, custom-made carpets and rugs for high-end residential, commercial and hospitality projects worldwide.
94
D16
After taking France by storm, Urban Canopee comes to Australia with the award winning Canopee. Canopee is set to revolutionize the way shading, cooling and greening of outdoor entertainment areas is done! Lightweight and modular, the structures provide rapid installation of living canopies to increase your guests' wellbeing. urbancanopee.com/en/anz
urbanrituelle.com.au
Hospitality Design Fair
NoVacancy | Hotel + Accommodation Industry Expo | 2021
Vintech Systems are specialists in the supply, installation and service of accommodation specific products. Our range includes electronic locking systems, energy saving devices, in-room digital safes, energy efficient mini bars and guest room management systems. As part of our total commitment to after sales customer care, we offer a full 24hrs, 365 day service with factory / workshop support. vintech.com.au VIVIN FURNISHINGS
C35
Vivin Furnishings operates out of a massive 270,000 sq. ft office & distribution centre in Wetherill Park. We are passionate about developing personal relationships with our customers and while we continue to grow, we are determined to do so with loyalty and style.
VL COMMERCIAL FLOORS & WALLS C16 Through quality, innovation and design, Visionary Living Commercial Floors & Walls have established themselves as leaders in their represented fields of the home improvements market in Australasia. The Team at VLCFW has the knowledge, skills and passion to ensure always identifying and launching first to market opportunities for their customers. visionary-living.com.au
Vorsen was established in 2012 to service the increasing need for a sophisticated mix of in stock and affordable commercial furniture. Designed to inspire, the globally sourced range has evolved to reflect seasonal market trends and represents a refined & innovative approach to commercial furniture in Australia. vorsen.com.au WADDI SPECIALTY COFFEE
810
315
Established in 2015 Waddi Group is a Majority Indigenous Owned and Operated Spring Water, Specialty Coffee and Food Services Company servicing a National footprint. Waddi is a specialist in the FMCG sectors, delivering services within the scope of our own experience and capacity. waddisprings.com.au WAGELOCH
Urban Rituelle is a global award-winning, boutique manufacturer of Australian-made bath, body, skincare & home fragrance products. We’d love to help you make a lasting impression & create memorable experiences through scent.
tsarcarpets.com
NoVacancy
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uasaust.com.au
URBAN RITUELLE
516
VORSEN C51
We are an Australian owned company providing CLEAN AIR solutions for 30+ Years to industrial and commercial applications, specialising in commercial kitchen exhaust filtration.
URBAN CANOPEE
VINTECH SYSTEMS
vivincommercial.com.au
Every day, 2.5 billion people use Unilever products to feel good, look good and get more out of life. We make products that people love – and that make a difference. From nutritious foods and indulgent ice creams, to household care essentials. With more than 400 brands in 190 countries, we work with consumers to make sustainable living commonplace.
140
tourismbrokers.com.au
745
Tyro is a technology-focused and valuesdriven company providing Australian businesses with payment solutions and value-adding business banking products. The company provides simple, flexible payment solutions as a merchant acquirer, along with complementary business banking products.
tourismaccommodation.com.au TOURISM BROKERS
C46
134
You can rely on Wageloch to make managing your team a breeze. Backed by an Australian team, our simple, single platform automates all your rostering, staffing, time and attendance tasks – and seamlessly integrates with popular platforms, it’s easy to take care of business anywhere, any time. wageloch.com.au
novacancy.com.au
95
EXHIBITORS WARRIOR REFRIGERATION
449
We specialise in absorption refrigeration of the highest quality. Our products operate, present and are styled better than any of our competitors. We aim to continue supplying beautifully efficient absorption fridges for our customers to enjoy for years to come. Australian family owned and operated, supplying to Australia and New Zealand. warriorfridges.com.au WATER TIGER
A43
Water tiger is a treasure trove of exotic homewares, antique Asian furniture and eclectic decor from around the world. We provide an avenue for acquiring one-of-akind artisanal pieces, encompassing everything from antique furniture, soft furnishings, exotic accessories and global eclectic decor. watertiger.com.au WATERROWER 626 WaterRower and NOHrD products are more than generic pieces of fitness equipment- they embody all aspects of functionality, design and sustainable manufacturing. The result is luxury fitness equipment made out of natural materials, which are aesthetically pleasing and strong enough to perform to the standard of the studio and gym environment. waterrower.com.au WEATHERDON 444 Trust Weatherdon – serving the hotel and accommodation industry for 46 years. Our range includes electrical appliances, tableware, bathroom supplies & janitorial equipment providing a memorable guest experience. Weatherdon…. Always at your service. weatherdon.com.au WELLNESS SOLUTIONS
630
Wellness Solutions provides innovative products and services that allow hoteliers and hospitality companies to provide employees or guests with a unique, refreshing and complete wellness offering. Whether you want to enhance your existing wellness space or are looking to create a flexible space – we have a solution for you.
WFS: A WORKFORCE SOFTWARE COMPANY 447 WFS: A WorkForce Software is a provider of cloud workforce management solutions that empowers your business to digitise time and labour processes, optimise demand-driven scheduling, simplify absence management and enable strategic business insight. Our solution, the WorkForce Suite, adapts to your organization’s specific workforce management requirements no matter how unique your pay rules, labour regulations, schedules, and employee self-service needs are. wfsaustralia.com WHAT'S ON PROJECTS
Our team EATS, SLEEPS + BREATHES the interior fit out of the FOOD + BEVERAGE sector. Small Cafes, kiosks, bars and restaurants with full commercial kitchens, we love biting into the creation of a fully immersive space that allows your customers to completely appreciate the food and beverage on offer. whatsonprojects.com WIDE HANSON BROS PTY LTD
widehansonbros.com WINDCAVE 114 Windcave is a high-growth, innovative global leader in payment technology delivering end to end secure payment solutions. From merchant services to Online and Instore payments. Windcave also integrates natively into over 200+ software systems including all leading Property Management Software and Hospitality Point-of-Sale. windcave.com WYNDHAM HOTELS & RESORTS
545
Wyndham Hotels & Resorts, the world’s largest hotel franchising company and leading provider of hotel management services with over 8,900 hotels across nearly 95 countries. With our diverse portfolio of brands, we offer great opportunities in every market segment. Within Asia Pacific, the company has a leading presence with over 1,500 hotels in 20 regional markets and territories. wyndhamhotels.com
96
B45
Australian owned & operated business, with more than 25 years of experience in manufacturing wooden furniture. Expertise in all wood products. Our commitment is to provide a variety of high-quality, stylish furniture while meeting customer expectations and budget requirements. Our current clients include Harvey Norman, Snooze and Steinhoff Asia Pacific
wellnesssolutions.com.au
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Hospitality Design Fair
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XENIA SUITE
415
Xenia Suite is a fully integrated, end-to-end enterprise hotel management software platform, designed to seamlessly support hoteliers to deliver the ultimate guest experience well beyond the front desk. Xenia Suite is user friendly and simple to use from front of house, to hotel operations and back office management. xeniasuite.com XN PROTEL
736
Xn protel is a global hospitality software company specializing in property management, point of sale, spa/membership management and business intelligence. Our cloud-native and on-premise systems provide the latest technology. We help hospitality companies in 60 countries optimize revenues and simplify service. PMS | BTR | POS | AMS | BI xnprotel.com YELLOW GOAT DESIGN
F54
Yellow Goat is a multidisciplinary studio that focuses on the design and manufacturing of custom lighting and screens. We collaborate directly with architects, designers, and developers to create a product that seamlessly merges creativity and functionality. Our strength is in the ability to provide high-impact design for any project. yellowgoatdesign.com ZENITH DESIGNER FLOORING
B18
Zenith is committed to providing authentic resilient and soft floor coverings, with a focus on the environment without compromising on the customer’s needs. From custom designs to carefully hand selected product ranges, Zenith has all categories covered. We are committed to delivering optimal, bespoke flooring across all ranges. zenithdesignerflooring.com ZUTAPP 821 ZuTapp is a low cost asset management system that enables hotel staff an easy way to notify reception that a room is available for guests. ZuTapp can also be configured to allow guests to receive a notification on their phone once the room is ready. ZuTapp also assists in ensuring guest room requirements are prompted on every service. zutapp.com
YEAR LIMITED WARRANTY*
MakitaAustralia
Established
1976
Over 45 years of hotel management expertise
Operating hotels and apartments in key locations and major Australian cities
Longest standing
100% Australian owned & managed hotel chain
Sydney Melbourne Perth Darwin
CON TACT US @ info@metrohg.com 98
02 8217 3333
63/330 Wattle Street, Ultimo NSW www.metrohotels.com.au
NoVacancy | Hotel + Accommodation Industry Expo | 2021
EMBRACE WELLNESS ANYWHERE Hospitality Fitness Solutions From Precor As more consumers incorporate wellness into their lifestyles, hotels have a unique opportunity to infuse wellness into their offerings. Precor excels in designing first-class fitness experiences that will delight your guests and increase your occupancy rates, differentiating you from your competition. Our expansive portfolio allows you the flexibility and choice to create the experience that meets your budget, timing, and special requirements while putting your brand first.
CONTACT: DANIEL.PUGH@PRECOR.COM
LEARN MORE AT PRECOR.COM/EN-AU/COMMERCIAL/HOTELS © 2021 Precor Incorporated.
Finally, a lock both form & function can love. Onity’s Serene™ sleek all-in-one lock is designed both inside and out for luxury hotels. Its small glowing halo of light symbolizes both timeless design and leading-edge DirectKey mobile access technology that will delight customers with contactless unlocking and easy entry to their room.
Contact the Onity Australia team today Phone: 02 9581 6555
onity.aspac@carrier.com
“Optii is certainly part of Rhapsody’s day-to-day language around the property and I am pleased to report that the results turned into $$$ saved” Neil Munro General Manager of Rhapsody Resort Surfer’s Paradise, Australia
sales@optiisolutions.com | www. optiisolutions.com
WANT MORE BOOKINGS AND HAPPIER GUESTS? Drive bookings, boost revenue and streamline your operations with NewBook’s all-in-one Property Management Suite
Cloud PMS
Dynamic Pricing
Integrated Booking Engine
Self-Service Technology
Website Design & Hosting
Automation Tools
Directly connect to 50+ leading Online Travel Agents
1300 744 458 | sales@newbook.cloud | www.newbook.cloud
See our Self-Service Kiosks in action at booth #738
Professional TV MediaSuite Chromecast™ built-in
One step ahead With Chromecast built-in Philips Mediasuite TV’s are simply the most advanced in room entertainment solutions available. With a world of content delivered via all the leading streaming applications to your guests at no charge to the hotel. Officially approved by Google and Netflix for in room use in a hotel, we offer your guests the convenience of Chromecast and a world of apps from the Google Play store. All whilst completely protecting your guest privacy and login details. Stop paying for content when your guests already do.
Visit us at booth
Contact us for more information philips@westan.com.au www.westan.com.au
Combine the best entertainment with a customised user interface that is branded for your hotel and talks about your hotels facilities and services. Easy to update and free of ongoing charges the Philips CMND solution puts the power to promote your property in your hands.
The complete digital guest experience for your hotel Our contactless mobile ordering, payments and guest engagement tools, deliver guests a world of experiences, uninterrupted. All from their own mobile device.
Easy To Implement
POS Integration We integrate seamlessly with many of the world's most popular POS systems. This ensures a seamless guest and staff experience.
We have designed REVA Anywhere to be as easy to use and implement as possible. We can set you up in less than 2 weeks.
Secure Payments
No App Downloads
REVA Anywhere enables guests to bill to room or to pay via Credit or Debit card and leading digital wallets, such as AliPay and WeChat pay.
REVA Anywhere is made available as a PWA (Progressive Web Application), which means guest don't need to download a bothersome app to gain access.
Stand #414
www.revahospitality.com
Stay Together
Play Together
Active Discovery are passionate about play environments. We believe that investing in play is fundamental to success in the demonstrates that you care about parents and about the atmosphere guests.
spaces for children hospitality sector. It children, about their you create for your
Play is a child’s work, creating outstanding play spaces is our work. Visit us today and BE INSPIRED!
Visit Us Today at Stand 600 p. 1300 13 PLAY | e. admin@activediscovery.net.au
| w. www.activediscovery.net.au
Recover Faster With RateGain 400+
Channels
30 Mn
Bookings Delivered
110
Countries
Customers Rated us 4.3/5 on
for ROI Book Your Demo Now
bit.ly/RGChannelManager
FROM CLEANING TO MAINTENANCE, WE’VE GOT YOU COVERED.
WE COVER EVERYTHING FROM THE BUILD AND FIT-OUT TO CLEANING, GARDEN MAINTENANCE, AND SECURITY BUNNINGS TRADE HAS THE COMPLETE OFFER.
3
Commercial Products
3
Customised pricing
3
Account Management Tools
3
Quick, easy & flexible fulfilment
From leading brands to commercial quantities – we’ve got you covered. And if we don’t stock it, we’ll do our best to find it
Manage quotes, invoicing and transactions online through our PowerPass portal or app
Join for more info or to join contact us at organisations@bunnings.com.au
Through PowerPass, we’ll add you to your organisations price list that’s better than the baseline
With stores nationwide, we offer convenient payment, pick-up and delivery options
Reimagining Hotel Security
Mobile Access
Staff Safety
VingCard Locks
Elsafe Safes
Energy Management
At ASSA ABLOY Global Solutions, we’re dedicated to reimagining how people move through their world — and as the world leader in hotel security technology innovation for over 40 years, we secure millions of hotel rooms around the globe with our industry-leading brands, VingCard and Elsafe. With integrated software platforms, as well as advanced Mobile access and location solutions, we help our customers enhance the hotel guest experience while maximizing security and improving operational efficiency.
Tel.: 1300 796 233 assaabloyglobalsolutions.com au.globalsolutions@assaabloy.com
Minibars
ADVERTORIAL ADVERTORIAL
ARE ARE YOU YOU CONCERNED CONCERNED ABOUT ABOUT LOSING LOSING KEYS? KEYS? David Ishak I AST PTY LTD David Ishak I AST PTY LTD
EXPANDED ELECTRONIC KEY CONTROL EXPANDED ELECTRONIC KEY CONTROL WITH CUSTOM MANAGEMENT REPORTS WITHeyWatcher CUSTOM REPORTS is aMANAGEMENT modular, scalable integrated
access control system will know which users have keys and which not. Asystem user who taken a specific keykeys fromand accessdo control will has know which users have KeyWatcher be denied the facility until the which do not.can A user who hasegress takenfrom a specific key from key is returned – and selected management can be alerted KeyWatcher can be denied egress from the facility until the via if a key has selected not beenmanagement returned on time. keyemail is returned – and can be alerted via email if a key has not been returned on time.
K K
eyWatcher a modular, scalable integrated key control isand management solution that’s key controlforand management solution that’s designed interoperability with access control designed for interoperability with Management access control and other systems such as Contractor and other such as Contractor Management Kiosks andsystems Fleet Management platforms. With a builtKiosks and screen Fleet Management platforms. With a builtin 7” touch and up to 10,000+ assignable user in 7” touch and up Identification to 10,000+ assignable user codes with screen PINs (Personal Numbers), codes with PINs (Personal Identification Numbers), KeyWatcher provides unmatched flexibility. The system KeyWatcher provides the unmatched Theone system allows administrators discretionflexibility. to appoint of allows administrators the discretion to employee. appoint one of five different levels of access for each five different levels of access for each employee.
SMARTKEYS SMARTKEYS Key Control Data from Smart Keys
Key Data Smartwhich Keysfeatures an Keys Control are secured to afrom SmartKeys identification microchip and 1/8”which stainless steel locking ring Keys are secured to a SmartKeys features an for additional microchip security and functionality. Available in several identification and 1/8” stainless steel locking ring different colours (black, brown, white, grey, red, yellow, blue, for additional security and functionality. Available in several and green). different colours (black, brown, white, grey, red, yellow, blue, and green). This allows for keys to be organised by colour, which can be utilising KeyWatchers a facility, Thisuseful allowswhen for keys to beseveral organised by colour,inwhich can or group of keys from another within the bedesignating useful whenone utilising several KeyWatchers in a facility, system. or designating one group of keys from another within the system. For more information email: sales@astpl.com.au For more information email: sales@astpl.com.au
THE INTEGRATED ACCESS CONTROL THE INTEGRATED ACCESS CONTROL SOLUTION SOLUTION KeyWatcher is designed for complete interactivity with your other business intergratingwith your KeyWatcher is systems. designedFor forexample, completeby interactivity your KeyWatcher system withFor your accessby control system,your your other business systems. example, intergrating KeyWatcher system with your access control system, your
KeyWatcher KeyWatcher
® ®
Key Control and Key Control and Management Solutions Management Solutions
MORSE AUSTRALIA MORSE AUSTRALIA
> Are you tired of lost > Are tired for of lost timeyou looking keys? time looking for keys? > Do you need to > Do you need to restrict access? restrict access? > Do you want to > Do you want to control high risk control areas? high risk areas? > Do you need to know > Do to know if a you key need isn’t returned if key isn’t returned onatime? on time? If the answer is YES If theMorse answer is YES then Watchmans then Morse Watchmans KeyWatcher Touch is KeyWatcher the solution. Touch is the solution. Contact Australian Security Technology on Contact Australian Security Technology on
36 36
1300 539 928 for further information 1300 539 928 for further information
HiSITE
Channel Manager
TM
Connect with the world’s most prominent online distribution channels Have full control over your channel manager and effortlessly manage your rooms inventory. Giving you back time to focus on growing your business. Known for its seamless integration, HiSITE Channel Manager is state of the art technology. Our fast, accurate and innovative solution ensures you are working with the best there is. HiSITE can manage any accommodation type from Independent Hotels & Resorts to Holiday Home & Vacation Rental businesses, all under the one account. With HiSITE’s analytics and reporting features, you can make informed decisions quickly and easily. Speak to your PMS provider about connecting to HiSITE today.
Maximise Profit Reduce Overbookings
Increase Visibility Save Time
Increase Revenue
Content API
Analytics & Reporting For Any Accommodation
HISITE’S A WONDERFUL THING
Booking Engine
For a free trial contact us at: www.hisitecm.com.au info@hisitecm.com.au
When 5 Star Hygiene Is As Important As 5 Star Service Ensure you have everything you need to keep your customers and employees safe www.rapidclean.com.au
Stand
336
1300 302 038 Turn key IPTV & Ethernet Over Coax Solutions
- Custom Design & Project Management - In Room Wi-Fi Solutions via existing TV Coaxial Network - IPTV Delivery by existing Coax not UTP - Avoid New or Re-cabling works - Product Install & Support www.receptionsolutions.com.au
Stop underselling your rates to boost your ranking on Online Travel Agent Sites. Our reservation, marketing and distribution management service will increase your occupancy at better rates.
Visit us at Stand 118
Revenue Management Reservation Management Marketing & Distribution Reputation Management Operational Reporting Financial Reporting
Resplus Accommodation Services provide a range of professional services to independent, specialist and boutique accommodation businesses. Our services include marketing, distribution, reservation & revenue management and reporting. Our focus and experience ensure business partners get maximum exposure through both direct and indirect channels, generating more bookings at better rates.
0412 095 738 info@resplus.com.au resplus.com.au
VISIT US AT STAND NUMBER 230
PROFESSIONAL LIGHT HOUSEKEEPING CART MADE SMALLER, NARROWER AND MORE PRODUCTIVE. BUILT TO LAST. As the newest addition to the Rubbermaid hospitality range, this compact housekeeping cart has been designed with your housekeeping needs in mind. Fits smaller and narrower spaces without compromising productivity!
DURABILITY
PRODUCTIVITY
HEALTH AND WELLNESS
Professionally engineered for the commercial environment, tested to be pushed and pulled over 10,000 times.
Can hold supplies for up to 12 rooms, with a maximum capacity of 122kg.
Easy to manoeuvre wheels means staff operate with safety in mind.
2021 Rubbermaid Commercial Products. Level 3, 35 Dalmore Drive, Scoresby, Vic 3179.
rubbermaidcommercial.com.au
CONNECTING THE BUSINESS OF GLOBAL HOSPITALITY
DISTRIBUTION SOLUTIONS
PAYMENT SOLUTIONS
ENTERPRISE PLATFORM
ABOUT US Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 80+ subsidiaries and brands serving the hotel, retail and entertainment industries with technology solutions ranging from business consulting to software-as-aservice products. With over 5000 employees and 100+ locations around the world, we aim to build a network of technology platforms for the hotel industry that facilitate data exchange and thus innovation.
CONTACT US
Let’s talk about your ideas ASIA/PACIFIC sales-ap@shijigroup.com Tel: +61 2 8880 0968
www.shijigroup.com
ZUTAPP
1800 425 903 | commercial@sleepmaker.com.au www.sleepmakercommercial.com.au
Forward STAR Complete the performance picture. Anticipate your market’s recovery. Benchmark the future. Compare your occupancy on the books against your local market and competition. Empower your strategies with forward-looking insights and real marketplace intel.
Visit
str.com/forward-star
31
Detailed insights
Receive occupancy on the books and pickup for the next 90 days (weekly) and next 12 months (monthly).
Data automations
Our dedicated integrations team can help you set your data to feed directly to us using your PMS/RMS or other third-party systems.
Marketplace intel
Receive free marketlevel data. Competitive set subscriptions are also available.
Tourism Accommodation Australia (TAA) is the premier accommodation association representing the
interests of three, four and five star hotels, motels and serviced apartments nationally.
Offering a powerful, high-level voice to all levels of Government, Media and decision-makers, TAA provides unique, professional benefits and services to members on a state and national level.
Membership has its benefits:
Industrial Relations Advice and Advocacy Training & Education Monthly Research News & Industry Updates Policy and Representation
Events & Networking Opportunities Annual Awards for Excellence Annual Salary Survey Discounts on Workers Compensation Premiums
For more information please contact: Michael Johnson CEO, NSW & National
Stacey McBride Operations and Marketing Coordinator
E: michael@tourismaccommodation.com.au P: 02 8218 1847 W: www.tourismaccommodation.com.au
E: stacey@tourismaccommodation.com.au P: 02 8218 1847 W: www.tourismaccommodation.com.au
Tourism Brokers | MR Sales Tourism Brokers are well established in several
states within the Motel and Caravan industry. It helps that all the team members have either owned or currently own operational properties and have more than 200 years combined experience on both sides of the counter. We have a vast knowledge base to call upon to add value to any investment or business in the Tourism industry. We are strategically located around the states of Victoria, New South Wales, and Queensland.
Working together with...
Phone: 1300 512 566 Phone: 1300 512 566 Email: sales@tourismbrokers.com.au Email: sales@tourismbrokers.com.au www.tourismbrokers.com.au www.tourismbrokers.com.au
MR Sales is widely recognised as one of the industry’s
most experienced and enthusiastic management rights companies specialising primarily in management rights and resorts Australia-wide. The MR Sales team have the knowledge and possess the ability to liaise with industry professionals from bankers and accountants to lawyers and valuers which gives MR Sales the knowledge and know-how to assist in determining what sells and why. Phone: 1300 928 556 Phone: 1300 928 556 Email: info@mrsales.com.au Email: info@mrsales.com.au www.mrsales.com.au www.mrsales.com.au
Ph: +61 2 9472 2000 sales@vintech.com.au
www.vintech.com.au
PMS POS BTR SPA BI
refreshingly different hospitality technology
xnprotel.com sales@xnprotel.com
Australia | China | India | Singapore | Taiwan | UAE | UK | USA | Vietnam
THE WORLD’S LARGEST HOTEL FRANCHISOR AND LEADING PROVIDER OF HOTEL MANAGEMENT SERVICES With over 1,500 hotels spanning 14 brands across Asia Pacific, we hold a leading presence in key business and leisure destinations across the region. We are committed to elevating hotel experiences at every price point through our vast global scale so our guests can enjoy more choices and better value. For owners converting existing hotels to a Wyndham brand or building a new hotel from the ground up, we invite you to join us and discover the Wyndham Advantage that will help you unlock the full potential of your property including: COME SEE US AT
• Strong Partnership and Operations Support
BOOTH NO. 545
• Architecture, Design and Construction • Award-winning Loyalty Program Wyndham Rewards® with 85 million members • Leverage our Global Scale and Superior Technology • Comprehensive Branding, Marketing and Sales • Training Programs and Resources
HOSPITALITY DESIGN FAIR 2021 AT ICC SYDNEY EXHIBITION HALLS 5 - 7 ON
Please visit our booth or contact Matt.Holmes@wyndham.com for details.
Wyndham Hotel Surfers Paradise, AU
DURING NOVACANCY &
TRYP by Wyndham Remarkables Park Queenstown, NZ
Main photo: La Quinta by Wyndham Remarkables Park Queenstown, NZ
1 - 2 JUNE 2021
Ramada Hotel & Suites by Wyndham Ballina Byron, AU
We help you
deliver the
ultimate guest experience Xenia Suite is a fully integrated, end-to-end enterprise hotel management software platform designed to seamlessly support you and your team to deliver the ultimate guest experience. Want to find out how Xenia Suite can support your business? Get in touch today to arrange your free demo.
XeniaSales@xeniasuite.com
1800 4 Xenia | 1800 493 642 www.xeniasuite.com
§ § § §
On & Off Bike Workouts Small Footprint Room Ready Made in Denmark
Come and have a ride at STAND 130
1300 84 84 55
Exceptional purity from pristine, wilderness artesian alkaline water with a natural balance of minerals, filtered through the best system that exists -
UNCONTAMINATED NATURE www.gtglivingwater.com.au
Citrox® Protect - Hard Surface Spray • 500ml trigger spray bottle for easy application (55sqm)
• Citrox Protect is a world first three-dimensional microbiota Presentation on the barrier coating, created by mixing two natural ingredients: ® SiO2 and Citrox, both eco-friendly compounds. Citrox Protect Surface • The product creates a barrier that prevents pathogens, & Hand Hygiene Range bacteria and viruses from being absorbed and the Citrox
solution maintains a high level of sustained sanitisation, keeping surfaces protected for six months
• Citrox Protect is ideal for smooth non-absorbent surfaces and can be applied to all high-risk touch points, including: Door, Handles, Elevator Buttons, Stair Rails, Loo Seats, Switches, Touch Screens, Desk surfaces, Shopping Trolleys, Car Dashboards, Payment Terminals • Product Complies with: EN 14776, EN 13727, EN 13624
scott.whittaker@cleanstreamtechnologies.com
CUSTOM COMMERCIAL PLAYGROUNDS Australian designed and manufactured, 100% recyclable playgrounds. Visit www.goplay.net.au or call 03 9308 1800 to find out more!
COME VISIT US AT STAND 846 TO FIND OUT HOW WE CAN PARTNER TOGETHER ON THE PERFECT ICE CREAM SOLUTION THAT YOU AND YOUR GUESTS CAN ENJOY! PETERS is Australia’s most loved and favourite ice cream brand. We have a wide range of solutions for both single serve and foodservice occasions with brands ranging from healthy and low sugar options, to fun everyday. We understand what Australians want and we create our products tailored for them.
AUSTRALIAN DAIRY
LOCAL MANUFACTURING MULGRAVE, VICTORIA
NO ARTIFICIAL COLOURS
LOCALISED INNOVATION
TASTE DEVELOPED FOR AN AUSSIE PALATE
WORLD CLASS EXECUTION
FOR ANY MORE INFORMATION, PLEASE FEEL FREE TO CONTACT OUR NATIONAL CUSTOMER SERVICE TEAM AT 13 10 77
Leader in Fire, Electrical & Safety Compliance Services
Focused on Making Fire Compliance Easy
Established Brand Since 2008
Fully Licenced & Insured
Locally Owned & Operated
Industry Experts
We Care About What We Do
Hassle Free Service
Providing Solutions
One Stop Provider
Email: support@fcfnational.com.au
PH: 1300 375 884
EXHIBITOR LIST NoVacancy
Hospitality Design Fair
A
CLINQ Barware
F25
Golden Chain Motor Inns
253 920
17 Rocks Chocolates
556
Codelocks Australia Pty Ltd
249
Goplay Commercial Playgrounds
3D Wall Panels
B03
CombiTel
314
Grace Business Services
637
ABI Interiors
C23
Comfort Sleep
510
Green Design Indoor Plant Hire
C06
About Space
B16
Commercial Fitness Solutions
356
Green Drains Asia Pacific
F50
Accessible Accomodation
456
Green Eco Technologies
944
Accommodation Association
648
Greenplate
B57
Accommodation Finance Australia
215
GTG Living Water
708
AccomNews
706
GuestTraction
349
Ace Commercial Interiors
E06
Gym Solutions
910
Active Discovery
600
Acumen Building Projects
B48
AH Beard
535
AHS Hospitality
143
Airandé Pty Limited
725
AJ Parkes & Co Pty Ltd
643
All Seasons Homeware
904
Allara Learning
815
Alliance Furniture Trading
E02
Allotz
353
Allpride Signs & Marketing
507
Altitude
714
Amadeus
520
Armstrong Flooring
C57
Artistic Flooring
A51
Assa Abloy Global Solutions
610
Asset Reports
131
AST - KeyWatcher
956
Australian Interior Landscapes
C40
Autoflo
F29
Avico
606
B Bar Fridges Australia
354
Barben
B53
Basford Brands Contract
B41
Bepoz
844
Bespoke Interiors / Corporate Art
B24
Bev Martin Textiles
439
Bisonhome + BRIAN TUNKS
D42
Bloomingdales
C39
Body Bike Australia
130
Brighton Technologies Group
213
Britex Carpet Care
120
Bruce Kirby Fine Art & Design
F15
Brumby Sunstate
804
Bunnings Trade
310 & 410
C
Commercial Furniture Makers Australia
C28
Coverstyl Australia
454
Cvent
849
D D-EDGE Hospitality Solutions
306
H
DAY SEVEN - functional workwear
647
Hamper World - The Gift Specialists
Deco Australia
C47
Handy Sanitiser
416
DefibsPlus
654
HE2020
A45
Delion
740
Heliocol Pool Heating
850
Dependable Laundry Solutions
731
Hemisphere Hospitality Solutions
129
Design4Space
A45
Hibernate Outdoors
A49
DESIGNSTUFF GROUP
F39
Higgins Coatings
546
Dezign
E39
HiSITE Channel Manager
645
Diversey Australia
711
Honeybadger Technologies
420
Dolphy Australia
631
Hospitality and Retail Systems
135
Dometic
916
Hospitality Sales & Marketing Assoc.
547
Dongguan Tianjia Decoration Materials Co
B40
Hotel Interiors
629
Dulux
B36
E Easy Windows
B46
Ecolab
235
Edco Cleaning Products
126
eHotelier
548
Element Security
961
enrich360
829
Eurocom
453
Europanel Acoustic Solutions
B58
EventDraw
144
Ever Design Group Pty Ltd
D48
EXP 360
420
Exterity
115
EziWash
461
F FCF National
459
FCS Computer Systems
614
Ferrero Australia
219
Finbrella Umbrellas
B10
Fineseat
C34
First Class Valet
661
Flamingo Furniture Commercial Division
F16
Cadrys Contract
C24
Florabelle
D27
Cargo Crew
819
Flow Furnishing
B39
CHADA
Gin Lounge
Foxtel
125
Charge Buddy
853
Freshotel by Sleep Corp
326
Check Inn Systems
543
G
Chocolate Works
640
G.C. Laundry Equipment
638
CIC Technology
620
Gallery Direct
C22
CIVIQ
825
GlobeWest
A41
Clean Stream Technologies
746
Goki
201
322
Hotel Strategy Co.
214
House of Bamboo
E52
Hub OS Australia
703
Hunter Technologies
613
Hychem International
B54
Hyper Hyper Marketing
554
I Improvision Design
F41
Indigo Love Collectors
D33
Individual Pour Over Coffee Sachets
561
Infor
113
Inmiron
809
InnQuest | CMS Hospitality
730
Instant Shade Umbrellas
D30
International Hotel Supply Company
826
Intrust Super
710
IPG Media
831
iugis
246
J JANUS et Cie
A17
Jar Furniture
D34
Jason Commercial
460
Jbn Sound Solutions - Jbn Sound Ceiling
820
JEM Managed IT Services
240
Just Digital Signage
413
K Kaolin Tiles Gallery
D21
KASTA Technologies
555
KODA Lighting
E40
L La Grolla
B12
LAF Technologies
748
novacancy.com.au 161
EXHIBITOR LIST NoVacancy
Hospitality Design Fair
B28
PGH Bricks & Pavers
C55
T
Lamson Concepts
300
Phat Sourcing
C09
Talk Agency
350
Left Bank Art Group
D28
Philips Hotel TV - Westan
500
Tantra Imports
C01
LePack
330
Pianpol Styla Sp.j
619
Tapendium / Alcatel-Lucent Enterprise
216
Life Fitness
926
Plant Image
E16
Tattoo Dezign Carpets and Rugs
C10
Lights & Lamps Australia
F48
Plantscaping Solutions
A57
Tea Tonic
549
Liveport Guest Wifi | BeyondTV
440
POTO Bed Sheet System
358
Technogym: In-room training solutions
930
D46
PPG Architectural Coatings
811
That Metal Company
F37
LOUD Design Group
F05
Precor
719
The Australian Natural Soap Company
347
LRS Australia
644
Procell Professional Batteries
830
The Ci Group, Delos & MCOMS
952
LUMAS Gallery
C15
Q
The Framing Project
E53
The Hammock Bath Company
E47
The Kingsmen
540
LaGrand Furniture
Lo & Co Interiors
Lutron by Specialised Lighting Solutions
914
M
Quality Blinds
B01
R RapidClean National Supply Solutions
336
The Ventmen
132
Magnetite Retrofit Double Glazing
636
ReadyTech
538
Thermal Energy Solutions
954
Makita
544
Reception Solutions
720
TimeFlyz
813
Markian
E22
Resplus Accommodation Services
118
TM Design Group
822
Mats R Us
635
REVA Hospitality
414
Tourism Accommodation Australia
609
Mayfield
C45
reZme
808
Tourism Brokers
140
Melitta Professional Coffee Solutions
340
Riva Ice Cream Dispensers
709
TripAdvisor
513
Merry & Modern
D18
RMS Cloud
220
TSAR Carpets
D58
Metra Australia
616
Rohrig
343
Turner Bros
C46
Metro Hotels
550
Room Manager & ResOnline
650
Tyro Payments
745
Mews
201
RoomOperations
455
U
Miele Professional
506
Rowdy Crowd Drinkware
946
Unilever
Mint FF&E
A09
Rubbermaid Commercial Products
230
United Air Specialists
845
Modieus
C54
S
Urban Canopee
D16
Modinex Group - Architectural Linings
C33
Sabco Proffesional
116
Urban Rituelle
810
MODIO Guestroom Acoustic Control
445
Safegaurd Commercial Flooring
B51
V
MUSECO Projects
A33
SALTO Systems
316
Vintech Systems
516
MYBOS
607
Satara
C12
Vivin Furnishings
C35
mySmart Intelligent Environments
749
Scent Central
660
VL Commercial Floors & Walls
C16
Screenwood
D40
Vorsen
C51
C52
W
N
807
NAPTRESS
501
Scully Outdoor Designs
Neatt Design
B20
Sealy Commercial
225
Waddi Specialty Coffee - Franke CS
315
NEC Australia
226
Searles Homewares
B22
Wageloch
134
Nespresso Professional
936
Shiji Group
704
Warrior Refrigeration
449
New Age Veneers
F01
Shipping Container Pools
B52
Water Tiger
A43
NewBook
738
Shopfit Co
D02
WaterRower
626
Nextrend Hospitality Furniture
D49
Signature Floors
A39
Weatherdon
444
Nolan Group
F19
Silverwater Imports
255
Wellness Solutions
630
Nui Software
560
Simplifi
803
WFS: A WorkForce Software Company
447
Nuvho
244
Sleepmaker
438
What's on Projects
B34
O
SnapWireless
646
Wide Hanson Bros
B45
Obodo Contemporary Furniture
B30
Snax with Attitude
744
Windcave
114
Onity
345
Specialised Linen Services
138
Wyndham Hotels & Resorts
545
Optii
726
STAAH
443
X
Order Up
707
Stone Pony
D51
Xenia Suite
415
OTA Insight
207
STR
729
Xn protel
736
Streamvision
514
Y
P Pace Revenue Management
201
Suite Design
F11
Yellow Goat Design
Paris Groupe
320
Swan Bedding
515
Z
Pelican Rouge
553
Swiss GriP Non-Slip Coatings
948
Zenith Designer Flooring
B18
PepsiCo
313
SWISSTRADE
519
Peters Ice Cream
846
ZuTapp
821
Synatek
407
162 NoVacancy | Hotel + Accommodation Industry Expo | 2021
F54
163
F01
F05
F11
F15
F19
F23
F25
F29
F35
F37
F39
F41
F54
ENTRY
E02
D02
D06
C09
D16
C15
C02
C04
C06
B03,
B01
B10
B16
B18
B22
B24
B28
B30
B34
B36
B40
A41
B46
B48
C10
1 JUNE - Hotel marketing summit 2 JUNE - revenue & distribution summit
C01
D08
B54 B52
B12
B57
C12
C16
C18
D18
C24
C28
C34
C22
C13
C33
C21
C23
D28
D30
D34
C35
C40
B39
C39
B45
B51
B53
B55
D40
C46
C52
C54
C58
B41
C45
D46
C57
D42
C47
C55
D48
C51
D58
SEMINAR ROOM A
CONNECTION LOUNGE
E06
D15
C
D27
D09
E16
D49
D51
D33
D21
E40
E48
E52
E10
F16
E22
F40 E39
F48 E47
F50
F52 E49
E53
DESIGN TALKS
A09
B20
A33
A39
A43
B50
A49
B56
B58
804
808
807
803
810
703
707
709
711
B
719
725
729
731
745
749
CONNECTION LOUNGE
809
811
813
815
820
822
821 819
826
830
836
844
846
850
825
829
831
845
849
650
619
629
631
635
704
706
708
710
COFFEE
714
607
609
613
2022 STAND BOOKINGS
720
726
730
736 535
543
545
547
549
553
555
600
606
610
614
616
620
626
501
507
513
515
519
WELLNESS HUB
636
638
738
644
646
648
640 637
643
645
647
654
656
660
740
744
746
748
661
1 JUNE - energy efficiency & sustainability summit 2 JUNE - small hotelier summit
C
SEMINAR ROOM
CAFÉ & SEATING
904
910
914
916
920
926
930
936
944
946
948
952
954 853
956
960
SEMINAR ROOM B
A17
A45a
A45b
A51
A57
961
438
440
444
454
456
460
407
413
415
313
315
343
345
347
349
353
355
461
SEMINAR ROOM C
400
410
414
416
420
LOUNGE
HUB
459
CENTRAL
439
443
445
447
449
453
455
560
ENTRY
500
506
510
514
516
520
538
540
544
546
548
550
554
556
561
249
253
255
359
201
207
213
215
219
225
235
214
216
220
226
230
236
240
244
246
A
SEMINAR ROOM
113
115
119
121
125
129
131
135
139
143
B
SEMINAR ROOM
1 JUNE - hotel leaders summit 2 JUNE - hotel technology summit
300
306
310
314
316
320
322
326
330
336
340
A
CONNECTION LOUNGE
350
354
356
358
114
116
118
120
126
130
132
134
138
140
142
144
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