NoVacancy 2019 Post Show Report

2019 Post Show

Report novacancy.com.au

Visitor Overview

48%

attendance growth from 2018 to 2019 Day 1 Visitors: Day 2 Visitors:

2,258 1,747

Media, exhibitors, speakers:

1,012

Total: 5,017

62%

OF attendees have already, or are in the final stages of doing business with exhibitors they engaged at NoVacancy 2019

2

Accommodation Types

Number of Rooms Operated:

Chain Hotel

24%

500+ Rooms

Independent Hotel

15%

200-499 Rooms

28%

50-199 Rooms

33%

Under 50 Rooms

25%

Motel / Motor Inn

13%

Serviced Apartments

11%

Hosted Accommodation (B&B/Guesthouse)

6%

6%

4%

36%

Resort / Luxury Lodge

56%

Other (Holiday Park, Spa/Health Retreat, Pub Accommodation)

30%

Yes, I already have!

32%

Yes, in the final stages

33%

Yes, currently in discussions

5%

No

MAY

of attendees spent 5+ hours at NoVacancy

27-28

96%

plan on attending again in 2020

“Fabulous event for hoteliers.

Can’t wait for next year!”

Leanne Jenkins, GM, Mantra Aqua Resort

2019 Post Show Report

Visitor Insights

98%

value the opportunity to meet suppliers face-to-face

“Having the face-to-face interactions with suppliers is absolutely paramount.”

Jason Morrow, Co-GM, Chifley Apartments Newcastle

TOP REASON FOR ATTENDING

80%

want the opportunity to see a wide range of suppliers under one roof

“NoVacancy provided us with more leads than any other show we have attended in recent memory!”

Michael Benikos, MD, ASSA ABLOY Hospitality Oceania

75%

make or influence purchasing decisions

“When it comes to getting all the key decision makers of the industry in one venue, NoVacancy delivers in full."

Marco Ribeiro, Head of Hotels, Restaurants, & Cafes, Nespresso Professional

Attendee properties are home to

1,699 1,497

restaurants and

33%

have a major project coming up at their property in the next 18 months

75%

of NoVacancy attendees don't attend any other industry events

don’t miss your chance to meet them!

"If you are attending one hospitality exhibition a year, make sure it is NoVacancy!"

Sherene Tan, GM, Holiday Inn Parramatta

WHY THE ACCOMMODATION SECTOR IS BOOMING!

bars

$21 Billion

in accommodation assets are owned/managed by Real Estate, Investment, & Asset Management attendees

3

NEW PROJECTS

29,000 new rooms under construction or at proposal stage in Australia

Record levels of refurbishment and capital expenditure existing properties

Inbound tourism all-time high 8.3% increase in visitor arrivals in past 3 years

2019 Post Show Report

Chain & group decision makers attended from

AND MANY MORE! 4

2019 Post Show Report

Visitor Feedback "The ONLY expo that has EVERYTHING hospitality under one roof!"

James Cook, Port Stephens Beachside Holiday Parks

"It's a great way for us to meet all of our suppliers in one environment."

Shaizeen Contractor, Chief Revenue Officer, TFE Hotels

"Best event ever!”

Leon Gu, Global Director of IT, StayWell Hospitality Group

"A fantastic opportunity to see what's going on in the industry - the latest technology, the latest design trends - and as a company that's currently expanding, it's critical for us."

Mark Ronfeldt, CEO, Nesuto

"Simply EXCELLENT! I'd highly recommend everyone in the industry attend.”

Lana Bradley, The Old Clare Hotel

“It was a FANTASTIC experience! WE WILL BE BACK next year!"

Michael Beeston, MD, RnM Properties

“Attending NoVacancy is a no brainer.

Everything under one roof, from carpet and tiles through to technology, it's all here.”

"Amazing, Amazing, Amazing! I’m coming back next year and bringing the team from NZ with me!"

Damien Murphy CHTP, Enterprise Architect, Star Entertainment Group

Irene Benfell-Herron, Manager, Red Tussock Motel, Te Anau, NZ

"Outstanding, the hospitality industry's premier event. Immersive discussions, new technologies, great connections – an excellent event for multiple levels of your hotel team."

"We want to be ahead of our competitors when it comes to technology. This is a great forum to meet those suppliers."

Benjamin Nesbitt, GM, SKYE Hotels & Suites

Wayne Taranto, Director of Hotels and Suites, Crown Group

5

2019 Post Show Report

Visitor Feedback "Inspirational, informative and educational.

See you next year!"

Robert Page, GM, Best Western Sanctuary Inn

“NoVacancy was outstanding. Filled with affirmations, new ideas and best practices - so much to take back and start implementing at our properties. We’ll be back for sure!”

Sean Hodges-Langford, Group Revenue Manager, Kingfisher Bay Resort Group

"2018 was great, and 2019 was even better!"

Tony Houlahan, Mariner Shores Resort

“Meeting all suppliers from different departments at one event was so efficient!”

Krista Korst, Project Manager, Cairncross Martin

"The number of contacts and concepts I picked up will keep me busy until next year!”

Tina Tian, National Executive Housekeeper, Meriton Suites

"Great event with so much new technology and the ability to talk with multiple providers in one go. This is an invaluable event for our business!"

Matthew Anderson, GM, Alloggio

"NoVacancy is a great event for hoteliers. Learnt a lot about emerging trends and technologies, great networking and got to meet up with a number of our trade partners who we had only previously spoken to over the phone due to time zones!"

Kanwarpreet Kanwar, Group Director Revenue & Distribution, Ovolo Hotels

6

“My favourite event of the year. It has everything you need as a Digital Marketer in one place!”

Aida Merdovic, Director of Digital, Hamilton Island

“A perfect expo for the Rev Heads out there filled with informative sessions and a good opportunity to see what vendors and technology is out there. Will certainly be back next year!”

Olivia Van, Director of Revenue Optimisation, Next Story Group “Was great to reconnect with industry colleagues and check out new technologies. I loved the variety of exhibitors.”

Moana Heal, Group Revenue & Distribution Manager, Resort Management by Wyndham

2019 Post Show Report

Exhibitor & Sponsor Feedback “There isn’t anything like this in Australia. The amount of leads we’ve received in the first 3 hours of the first day exceeded our expectations.”

Suzie Atkin, Director, Urban Road "The marquee event in our annual marketing program. Attendees turn up with a serious 'buying mentality' which places us as a vendor in the right place at the right time.”

Michael Harper, Co-Founder, Hotel Strategy Co. "It's the premiere event annually for the hospitality industry. Our key clients are here, our key prospects are here so we're here having conversations face-to-face, it's a great opportunity for us."

Phillip Stanley, GM, Australia & New Zealand, Sabre Hospitality "There's only a few events around the world where we can present all of our solutions, NoVacancy gives us that opportunity in this region."

Matthew Clark, Sales Manager, Shiji “The value for money at this show has been exceptional. We’ve had the designers and architects from Indigo Melbourne here for over an hour, and have been talking to the team at Crown.”

Peter Weingartner, National Group Commercial Director, Swisstrade

“A unique thing at NoVacancy is that the decision makers are attending. We've met with a lot of CFOs and CEOs of hotel groups across Australia and New Zealand which is not normal at this sort of event."

Maria Taylor, Regional VP AU, NZ & Sth East Asia, TravelClick "The turnout was fantastic. The range of visitors really surprised us and we were able to meet many great people. We look forward to the wins as a direct response from the event.”

Rami Ghamrawi, Head of Sales (APAC), CiiRUS Property Management Software "I've been participating in exhibitions for decades, I found NoVacancy to be the very best in all that time. An outstanding event, and a great investment for the business."

John Richards, SVP Business Development, OPTii Solutions “A great success for Intouch Data! There’s very little out there for the hotel industry that’s about the suppliers - it’s usually harassing visitors in a conference break. Great to focus on those who have an interest in what we had to offer and NoVacancy certainly gave us that chance.”

Naomi Midgley, Intouch Data "How NoVacancy was organised was just brilliant, the focus was on us, the exhibitors. The Tuesday traffic alone had me rebooking!"

Helen Hurst, National Sales & Marketing Manager, Bev Martin Textiles

"We were so busy on the stand which led to a great list of new leads."

"We met so many great accommodation businesses who were interested in our range. Without exhibiting, meeting them would have been very difficult"

Leonie Mulheran, BDM, Lamson

Chloe McCarthy, Director, TLUXAU

7

2019 Post Show Report