WHAT IT TAKES TO BE A SUCCESSFUL CHAT AGENT
1. Self-Discipline T h e r ole of a Live C h a t A g e n t is a n i m p o r t a n t on e , m a y b e e v e n m o r e so t h a n t h e m a n a g e m e n t t e a m s t h a t l e a d t h e m . A f t e r all, t h e y a r e t h e b a c k b o n e of a h i g h - f u n c t i o n i ng , c u s t o m e r se r vi c e s y s t e m . Ou r a g e n t s — a s c oz y a s t h e y m a y be s i t t i n g b e h i n d t h e i r m o n i t o r s — u n d e r s t a n d t h a t t h e i r w o r k is r e a l work. T h e y p u t i n t h e effort t o be t h e i r b e s t , j u s t a s t h e y woul d if w e w e r e a l l t o g e t h e r i n a n office. T h e y u n d e r s t a n d w h e n it’s t i m e for v i r t u a l w a t e r- c o o l e r b a n t e r o n S l a c k a n d w h e n it’s t i m e t o b u c k l e d o w n a n d de l i ve r w o r l d - c l a s s c u s t o m e r su p p o r t .
2. Passion for People
No o n e like s s p e a k i n g w i t h a bot, m u c h l e s s a h u m a n being u n i n t e r e s t e d i n t h e i r job. Ou r a g e n t s de l i ve r t h e k i n d of s e r v i c e t h a t s t a n d s o u t a n d k e e p s peopl e c o m i n g b a c k for m o r e . E a c h a n d e v e r y o n e of o u r a g e n t s is i n t e r e s t e d i n be ing t h e a g e n t t h e y woul d w a n t t o i n t e r a c t wi t h. P e r s o n a l i t y a n d p a s s i o n a r e k e y h e r e ; if y o u w a n t t o provide t h e b e s t c u s t o m e r se r vi c e , y o u n e e d t o be p a s s i o n a t e a b o u t h e l p i n g people. T h a t c o m e s e a s i e s t t o pe ople like o u r a g e n t s ; lively, div erse , a n d dedicated to t h e t a s k a t hand.
3. Flexibility and Team-Oriented Success Wh i l e e a c h of u s m a y h a v e o u r o w n g o a l s m o t i v a t i n g u s t o h i t t a r g e t s a n d r e a c h goa ls, w e a l l u n d e r s t a n d t h e bigger pi c t ure: t e a m w o r k m a k e s t h e d r e a m work. T h i s s t r e t c h e s a l l t h e w a y i n t o t h e i n n e r w o r k i n g s of o u r t e a m s i n a r e a s like s hi f t c o v e r a g e , s hi f t swa p pi n g, l a s t - m i n u t e c h a n g e s t o a cl ie nt, a n d m o r e . Ou r 24x7 live c h a t a g e n t s don’t j u s t s a y t h e y ’ r e flexible; t h e y live a n d b r e a t h e flexibility for t h e s a k e of t h e i r i ndi vi du a l t e a m s a n d T h e C h a t Live A g e n t s a s a whole . T h i s d o e s m o r e t h a n a d d t o o u r abi li ty t o s u c c e e d a s well. I t r e i n fo r c e s t h e fa m i l y -l i ke c u l t u r e of o u r c o m p a n y.
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