LIVE CHAT AGENTS
WHAT IS A LIVE CHAT AGENT ? Live chat is a service which facilitates the communication between Websites and the prospective leads. * For a company, Live Chat is a tool for communicating with customers. * For a customer, Live Chat is a support to answer their questions and queries about the products and services. *Live Chat Agent is an employee who helps the customers by clearing their questions and queries. *Live Chat Agents help your Business grow. *Live Chat agents offer 24/7 customer support.
KEY FEATURES OF LIVE CHAT AGENTS * CANNED RESPONSES - In Live Chat many customers ask the same kind of queries. In order to save time, these canned features are included in Live Chat. * LANGUAGE - In international market, customers are from different countries and cities. It should be made sure that they communicate in same language. * TICKETING - A ticket is a tool which helps to communicate with customers and the agent inside the company by Live Chats, emails, Phones Calls and etc.. * MOBILE DASHBOARD AND APLLICATION - For simplification, Live Chat Agents dashboard and applications are available. * FILE SUPPORT - To describe the product or service, Live Chat Agent can upload file in Chat.
IMPORTANCE OF LIVE CHAT AGENTS * INCREASE CONVERSIONS AND SALES - The key goal of a company is to increase sales and conversions. Customers are more interested when their queries are solved. * BUILDING LONG TERM GOALS - When a customer chats with human(Live Chat Agent) for their query, this can result in a strong relation between the customer and the company. * REAL-TIME INFORMATION - The main feature of Live Chat Agent is to answer customer query in realtime. * LESS EXPENSIVE - Live Chats are less expensive than other customer support service. * COMPETITIVE ADVANTAGE - Its helps to compete with other companies that provides same type of service.