From the Chief Community Management Officer's Desk
Dear Resident,
As school doors close, summer arrives with its promise of adventure and togetherness. This season of sunshine and new beginnings is the perfect moment to share exciting news: we’re stepping forward as Dubai Holding Community Management (DHCM).
For years, you’ve known us as creators of some of Dubai’s most vibrant communities. We have now united our legacy with a renewed commitment: to deliver seamless service, foster deeper connections and ensure every resident feels a true sense of belonging.
The announcement of 2025 as the Year of Community couldn’t be more timely. It’s a reminder that the real strength of our neighbourhoods lies in the people who call them home.
This vision inspires us to listen more closely, serve more meaningfully and help in shaping thriving, connected communities. With DHCM, we are stronger, smarter and more connected than ever.
Building Tomorrow Together, Francis Giani
is the name behind the communities you know and
Connect with us on ONE NUMBER 800 DUBAI CM Reach out to us via ONE EMAIL support@dubaiholdingcm.ae Visit us on ONE WEBSITE dubaiholdingcommunities.ae One name, one vision, one way to belong.
Community Spotlight
Your neighbourhood has been going through upgrades and enhancements behind the scenes. Check in on how we’ve been sprucing up the surroundings these past months.
Districts 5 and 8 parks received a fresh summer makeover with new plantings including beautiful varieties of pennasetum green, asystasia and lawn grass, improved walkways and revitalized green spaces.
These upgrades create a more lush, inviting environment for all residents to enjoy while also providing cooler, shaded areas, cleaner air and more vibrant spaces for relaxation and community gatherings.
We hope these improvements bring added beauty, comfort and enjoyment to your daily life.
A Special Treat for Our Furry Friends
District 4 dog park now features fresh, lush grass throughout, providing a welcoming and enjoyable space for your pets to play and explore. The new greenery also helps keep the area cooler and more comfortable for your furry companions.
Serving Up Safety and Fun
Calling all tennis lovers. The resurfacing of four tennis courts (one in District 5 and three in District 8) is now complete. These refreshed courts offer a smoother, safer and more enjoyable playing experience. Grab your rackets and get ready to serve up some fun.
Our specialised team also renovated the rubber flooring at the District 3 play area to enhance safety and comfort for children and families. Now you can leave your little ones to play freely and worry-free in a safer environment. These improvements reflect our commitment to providing quality, safe and enjoyable amenities for everyone in the community.
Smiles for Safe Miles
10 new solar-powered speed emoji radars were installed in high-traffic areas and vantage points of the community, to not only monitor vehicle speeds but also provide instant, friendly feedback to drivers using expressive emoji faces.
When drivers adhere to the speed limit, the radar displays a smiling emoji, encouraging positive driving etiquette. If a vehicle exceeds the limit, a frowning or warning emoji appears, gently reminding drivers to slow down.
This interactive approach helps promote responsible driving with a more mindful driving culture and make the roads safer for everyone.
LED Lights Your Way
Nights in Jumeirah Village Triangle are now brighter and more eco-friendly thanks to recent lighting upgrades.
All damaged sikka lights were replaced with energy-efficient LED fixtures, ensuring better illumination and safety throughout the community.
Additionally, 55 halogen streetlights were upgraded to LED lights, improving visibility for residents, pedestrians and drivers alike. These enhancements not only create a safer environment but also significantly reduce energy consumption. By switching to LED technology, we are lowering our carbon footprint and supporting a greener, more sustainable future.
It’s the Year of Community, a time to strengthen bonds, foster unity and build inclusive neighbourhoods and Muhammad Sheraz is right at the heart of it all.
As a passionate community management pro, Muhammad and his team strive to transform community concerns into real solutions. Get to know the person behind your community’s positive changes.
How it began?
I pursued community management to create inclusive, thriving environments and positively impact residents’ lives. My journey has taught me to manage expectations, optimise operations and enhance services through clear communication, proactive problemsolving and collaboration.
Recall a proud moment
During the UAE heavy rains and flooding, I coordinated with maintenance and residents to implement temporary drainage and address troubled community spots. Seeing residents relieved and safer made me proud to protect homes and strengthen our community.
Your idea of ‘community’
As a community executive, I strive to strengthen bonds, creating a safe, inclusive and vibrant environment where residents belong, thrive and support each other—especially in the Year of Community—fostering shared experiences, celebrations and collective pride.
What people think you do v/s What you really do Community management goes beyond facilities and paperwork. I resolve residents’ requests promptly, support operations and conduct inspections to ensure safety and quality. As a Community Executive, I balance tasks to enhance residents’ experiences and maintain community well-being.
Secret sauce for staying inspired
Cricket is my passion and inspiration. Having played first-class cricket in Pakistan and now in the UAE, the sport fuels my resilience, strategic thinking and teamwork, which are qualities I apply daily in day-to-day community management.
Want to connect with Muhammad or share your ideas? Write to support@dubaiholdingcm.ae and we’ll be happy to connect.
Upcoming Events and Activations
August
Summer Splash Together
November World Sustainability Day Paddle Tennis Tournament Festival of Lights Movie Under the Stars
October Farmer's Market Pink October Caravan Halloween Fright Night Inter-Community Sports Tournament
December UAE National Day Winter Festive Event
Jumeirah
A Global Beacon Close to Home
The heart of culture and creativity in Jaddaf Waterfront - Jameel Arts Centre has been honoured with a prestigious medal at the inaugural Art Basel Awards 2025, making it one of only three institutions globally to receive this recognition in the Museums and Institutions category.
This major international award highlights its unique approach to community engagement, education and nurturing artistic talent across the region and beyond.
How You Can Participate
Jameel Arts Centre is free and open to all, offering an inspiring mix of exhibitions, artist talks, workshops, outdoor sculptures, and access to the Jameel Library—the Gulf’s first public arts research library. Families can enjoy interactive installations in the Sculpture Park, while art lovers can explore thought-provoking exhibitions featuring regional and international artists. Visit
WHILE HERE: Don't miss the Michelin Bib Gourmand and Green Star-rated farm-to-table restaurant, Teible for their local and sustainable dining. Foodies align! They have a bakery and special breakfast menu and when paired with the tranquil Dubai Creek views, each visit promises to be a fresh and memorable experience.
Friendly Reminder Zone
As temperatures rise, let’s remember the hardworking service providers who keep our community thriving, often spending long hours outdoors under the sun. A simple gesture, like allowing a midday break when scheduling services around lunchtime and offering water when you see them working in the sun can make a big difference.
By showing kindness and consideration, we not only support their wellbeing but also strengthen the spirit of our community. Let’s ensure everyone who cares for our neighbourhood feels cared for in return.
Stub Out the
Risk
Cigarette butts may seem harmless, but if not put out completely, they can start dangerous fires- especially when they land on furniture, plants or are tossed into garbage bins. Even a small spark can quickly turn into a big problem inside a building or on a balcony.
Here are four tips to remember for a safer disposal and a safer home.
PUT OUT your cigarette completely before throwing it away. Use an ashtray with water or sand to make sure it’s out.
NEVER TOSS a lit cigarette from your balcony or window. Wind can carry it onto furniture, plants or even another balcony, risking a fire.
THROW OUT
cigarette butts into designated bins when you are out and about.
KEEP FLAMMABLES
AWAY from balconies and windows. Don’t store cartons, wood, paper piles, paint cans, clothes racks or dried out plants in these areas.
Pet- quette for a Pawfect Community
Being a pet parent is a lot of fun, but it also means taking good care of them and being thoughtful of others.
It’s that time of the year when the community pool is the coolest spot in the neighbourhood. But let’s make sure every splash is a safe one with these essential reminders - especially for families with young children.
No Running or Partying
Walk, don't run to avoid slips and falls. Parties are not allowed in the community pool.
Teach Swimming Skills
Enrol children in swimming lessons. Even basic skills can help keep them safer in the water.
Supervision is Key
All swimmers under 12 must be accompanied and supervised by an adult at all times and stay within arm’s reach to avoid risks of drowning.
Lifeguard Alert
Swimming is only allowed when a lifeguard is on duty.
No Lifeguard?
No swimming!
Pool Timings
Stick to the pool operating hours. This helps us keep the pool sparkling and safe for everyone.
Water Watcher
Designate an adult from your group to watch children in and around the pool especially on busy days - free from phone distractions or books.
Here are a few important and simple rules that will help make our community a great place for pets and people.
Clean Up
After your Pet
Always carry a bag to pick up after your fur pal. Use the dog waste bins around our community for easy disposal.
Register and Vaccinate your Pet
Make sure your pet is registered with Dubai Municipality and has all the right vaccinations.
Keep Your Pet on a Leash
Dogs should always be on a leash in common areas, so everyone feels safe and is in line with local laws.
Extra Care in the Heat
When it’s hot outside, pets can get sick easily. Watch for signs like excessive drooling and avoid walking your pet during the hottest part of the day. Never leave your pet in a car or on a balconythis can be very dangerous.
Jet Set, Don’t Forget
Before you jet off on your summer getaway, make sure your home is S.A.F.E.
Each letter stands for a smart step – making it easy to recall and covers all essentials for a secure home while you’re away.
SECURE
Lock doors, windows, wardrobes and safes. Secure entrances with CCTV monitoring and ensure battery backup is active.
A PPLIANCES
& AC
Unplug non-essentials, adjust AC to 24°C.
FOOD & FRIDGE
Empty your fridge and freezer to prevent spoilage.
EMERGENCY PREP
Close the main water valve, schedule your irrigation timers, arrange pet care, inform a trusted person and community security of your plans.
BONUS: Sign up for the Dubai Police Home Security Programme via the Dubai Police app for complimentary police patrolling while you are away.
Home Wellness Check
A little preparation goes a long way in keeping your home safe and comfortable. From beating the heat to keeping pests at bay, here’s your easy guide to a worry-free, well-maintained home this season. Voilà—your summer maintenance checklist!
Beat the Heat with a WellMaintained AC
Keep your AC running smoothly with professional servicing at least twice a year to improve cooling performance and air quality, reduce energy consumption and bills and extend its lifespan.
Clean Water, Safe Home
Water tanks in hot climates can collect dirt, bacteria and sediment. Clean your water tank every 6–12 months with a licensed service to prevent contamination and bad odour and maintain water pressure and plumbing.
Don’t
Let the Pests Move In
Keep out summer’s unwanted guests (like ants, cockroaches and rodents) with scheduled professional pest control at least twice a year. Food must be sealed and surfaces kept clean. Seal cracks or entry points around windows and doors and avoid leaving standing water (indoors and outdoors).
TIP: Clean AC filters monthly and keep outdoor units clear of dust and debris.
Park it Right, Drive it Light
With families and children often out and about in your community, it’s essential to practice good parking and driving habits to help keep our streets and neighbourhood welcoming and secure.
Designated Spots Only
Park in your assigned space and avoid blocking driveways, walkways or emergency accesscrucial for safety and accessibility.
Slow Down
Stick to speed limits on internal and arterial roads. Speeding in residential areas puts children, pedestrians and pets at risk.
Reverse for a Better View
When parking, try to reverse into your bay. This gives you a clearer view when you leave, reducing the risk of accidents, especially with children, cyclists and pets nearby.
Respect Reserved Spaces
Leave designated spots for people of determination and emergency vehicles. Everyone deserves a safe and accessible community.
No Double-Parking
Double-parking is not only inconvenient but also dangerous as it blocks visibility and creates hazards for pedestrians and other drivers.
Your cooperation makes all the difference. Thanks for helping us create a safer, happier space.
DHCM News and Updates
Championing Women’s Sports
Dubai Holding Community Management (DHCM) proudly served as Title Sponsor of the UAE Netball Cup 2025. The tournament welcomed six international teams, with Namibia taking the trophy and the UAE Falcons delivering a spirited performance.
As part of our ongoing partnership, DHCM’s sponsorship of the national team, UAE Falcons, reflects our commitment to excellence and empowerment. By supporting landmark events, we continue to pave the way for women’s sports and inspire positive change.
Global Recognition for CX Excellence
Dubai Holding Community Management (DHCM) has been making waves on the international stage, winning the Customer Service Innovation of the Year award at the Real Estate Asia Awards 2025 in Singapore.
DHCM also received Honorary Mention on the global stage for Best Data and Customer Insights at the CX Asia Excellence Awards 2025, further affirming our leadership in data-driven customer experience. These achievements showcase our dedication to setting new industry standards and delivering world-class service to our communities, raising the bar for excellence globally.
Dual ISO Honours
Dubai Holding Community Management’s Contact Centre has earned two prestigious ISO certifications: ISO 9001:2015 for Quality Management Systems and ISO 18295-1:2017 for Customer Contact Centres. These recognitions highlight our commitment to operational excellence, consistent service quality and outstanding customer experiences.
Achieving these international standards reflects the dedication and professionalism of our Contact Centre team, guided by our Customer Experience and Performance Management leaders. Together, we continue to set new benchmarks for excellence.
Dubai Holding Community Management
Dubai Holding Community Management is a premium provider of community management services and an integral part of Dubai Holding. Established in 2024 with Nakheel Community Management and Dubai Community Management joining forces, Dubai Holding Community Management has quickly positioned itself as a leader in the industry, delivering exceptional services to maintain and enhance residential communities and districts across Dubai.
