From the Chief Community Management Officer's Desk
Dear Resident,
As school doors close, summer arrives with its promise of adventure and togetherness. This season of sunshine and new beginnings is the perfect moment to share exciting news: we’re stepping forward as Dubai Holding Community Management (DHCM).
For years, you’ve known us as creators of some of Dubai’s most vibrant communities. We have now united our legacy with a renewed commitment: to deliver seamless service, foster deeper connections and ensure every resident feels a true sense of belonging.
The announcement of 2025 as the Year of Community couldn’t be more timely. It’s a reminder that the real strength of our neighbourhoods lies in the people who call them home.
This vision inspires us to listen more closely, serve more meaningfully and help in shaping thriving, connected communities. With DHCM, we are stronger, smarter and more connected than ever.
Building Tomorrow Together, Francis Giani
is the name behind the communities you know and
Connect with us on ONE NUMBER 800 DUBAI CM Reach out to us via ONE EMAIL support@dubaiholdingcm.ae Visit us on ONE WEBSITE dubaiholdingcommunities.ae One name, one vision, one way to belong.
Community
Spotlight
Your neighbourhood has been going through upgrades and enhancements behind the scenes. Check in on how we’ve been sprucing up the surroundings these past months.
Smart Access, Navigation Simplified
Recent upgrades to our parking system bring a new level of ease and convenience to navigating access control and parking in our community. With the installation of an Automatic Number Plate Recognition (ANPR) system, residents will now enjoy seamless entry without the need for access cards, significantly speeding up vehicle access and improving traffic flow at the gates.
Complementing this, clear and informative wayfinding markings were added to parking walls, guiding residents and visitors efficiently through entrances, exits and within the parking areas.
Additionally, in partnership with Parkonic, the visitor parking experience is now smoother than ever thanks to Salik wallet integration. This barrier-free, free-flow exit system automatically deducts parking fees from visitors’ Salik accounts, eliminating the need to stop at payment machines or queue at exit gates. Together, these improvements combine advanced technology and practical signage to create a parking environment that is intuitive, swift and hassle-free.
Pots of Appeal
Our community spaces have just received a fresh upgrade with the addition of beautiful new planter pots. These stylish pots feature modern designs and serve as contemporary homes for tall plants.
Strategically placed along the water features on the podium, these planters introduce striking visual interest, adding layers of height, elegant greenery and a dynamic sense of style to the podium area.
The varied heights and lush foliage of the tall plants create a vibrant, inviting atmosphere while enhancing the air quality and overall aesthetic.
and let us know what you love - and what we can do better. Your experience in our community matters.
It’s the Year of Community, a time to strengthen bonds, foster unity and build inclusive neighbourhoods and Arnold Serrao is right at the heart of it all.
As a passionate community management pro, Arnold and his team strive to transform community concerns into real solutions. Get to know the person behind your community’s positive changes.
How it began?
My interest in the built environment and human connection led me to property and community management. Over time, I’ve shifted from operations to focusing on resident experiences, engagement and innovation. This journey has helped me grow technically and emotionally, valuing both systems and community well-being.
Recall a proud moment
During a flooding crisis, our team worked closely with emergency services and residents to ensure safety and support. Seeing their gratitude reminded me why this work matters. Those moments show the real impact of our efforts and reinforce my pride in being a dependable presence in the community.
Your idea of ‘community’
It means connection, collaboration and belonging, where every voice is valued. Especially In the Year of Community, unity among residents, staff and stakeholders is key. A strong community doesn’t just happen; it’s built through empathy, respect and daily efforts that encourage engagement and inclusion.
What people think you do v/s What you really do
Community management is more than handling complaints or admin tasks. We’re planners, mediators and community builders. Behind the scenes, we coordinate with vendors, manage budgets, resolve conflicts and ensure compliance. It takes emotional intelligence and expertise.
Secret sauce for staying inspired
Outside of work, I recharge through nature walks, hiking, reading and photography and they inspire creativity and clarity. Volunteering grounds me and reminds me of the power of small acts. These interests keep me centred and motivated, helping me return to work with renewed purpose, empathy and focus for the community.
Want to connect with Arnold or share your ideas? Write to support@dubaiholdingcm.ae and we’ll be happy to connect.
Upcoming Events and Activations
August
October
December
These events are subject to change. Stay tuned to our event notifications via email for the latest updates.
Specials Just For You
Business Lunch Made Easy
Enjoy Pret a Manger’s Business Lunch special until October 31, 2025.
Available exclusively for in-store orders—dine-in or takeaway. Perfect for a quick, delicious meal during work hours.
Contact us at 042663439 or pretbayavenue@elr.ae for more info.
Special Dinner Deal
Avail 10% off on dinner orders above 100 AED at Yummy Dosa Restaurant LLC until 15 September 2025.
Call 0501160529 or email jugal@yummydosa.com to order now.
Minutes Resident Rewards
Exclusive Bay Avenue Resident Offer until 15 October 2025 at Minutes.
Bay Avenue residents enjoy up to 25% off Diloy & Horus watch straps, 10% off mobile repair, and 5% off shoe & bag repair. Terms apply.
Zesty Deal You Can’t Resist Exclusive Offer at Tangerine Restaurant until 31 October 2025. Enjoy a 20% discount on your total bill.
This offer is not valid with other promotions. Call 0553024230 or email tanggerinedxb@gmail.com to reserve your table today.
Discover Dining Delight
Enjoy a residents’ exclusive 20% discount on your total bill at Trouvaille until 01 October 2025.
Contact 056 415 0342 or bay@trouvaille.ae to make a reservation.
Hot Discounts on Typing Services
Don’t miss the summer deal from Abdulla Hussain Typing. Benefit from exclusive discounts until December.
Contact 0567033445/0561631863 or email ahtypbay5@gmail.com to claim your residents’ limited-time offer.
30% Off Shrimpo Delights
Starting July to October-end, dive into deliciousness with 30% off Shrimpo Meals, Signature Collection and Pizza Corner at Shrimpo’s Bay Avenue branch.
Just use code RESIDENT574746 on the app, website or call 600574746.
Bay Avenue’s Fresh Pick Bay Avenue residents get 15% off at Eat Fuchsia until 01 October 2025 by using the code BayAvenueResident for delivery orders (min AED 80, max AED 100 discount, limited to local towers) or enjoy 15% off dine-in (min AED 80, excludes special offers).
Call 04 458 1943 or email fuchsia@fuchsiame.com.
Look Good, Save More
Enjoy a 20% discount on all clothing at Just Mark Trading LLC until 31 October 2025. Don’t miss out on this exclusive offer!
Call 0501591014 or email gihane_moussallem@hotmail.com
A Global Beacon Close to Home
The heart of culture and creativity in Jaddaf Waterfront - Jameel Arts Centre has been honoured with a prestigious medal at the inaugural Art Basel Awards 2025, making it one of only three institutions globally to receive this recognition in the Museums and Institutions category.
This major international award highlights its unique approach to community engagement, education and nurturing artistic talent across the region and beyond.
How You Can Participate
Jameel Arts Centre is free and open to all, offering an inspiring mix of exhibitions, artist talks, workshops, outdoor sculptures, and access to the Jameel Library—the Gulf’s first public arts research library. Families can enjoy interactive installations in the Sculpture Park, while art lovers can explore thought-provoking exhibitions featuring regional and international artists. Visit
WHILE HERE: Don't miss the Michelin Bib Gourmand and Green Star-rated farm-to-table restaurant, Teible for their local and sustainable dining. Foodies align! They have a bakery and special breakfast menu and when paired with the tranquil Dubai Creek views, each visit promises to be a fresh and memorable experience.
Friendly Reminder Zone
As temperatures rise, let’s remember the hardworking service providers who keep our community thriving, often spending long hours outdoors under the sun. A simple gesture, like allowing a midday break when scheduling services around lunchtime and offering water when you see them working in the sun can make a big difference.
By showing kindness and consideration, we not only support their wellbeing but also strengthen the spirit of our community. Let’s ensure everyone who cares for our neighbourhood feels cared for in return.
Stub Out the Risk
Cigarette butts may seem harmless, but if not put out completely, they can start dangerous fires- especially when they land on furniture, plants or are tossed into garbage bins. Even a small spark can quickly turn into a big problem inside a building or on a balcony.
Here are four tips to remember for a safer disposal and a safer home.
PUT OUT your cigarette completely before throwing it away. Use an ashtray with water or sand to make sure it’s out.
NEVER TOSS a lit cigarette from your balcony or window. Wind can carry it onto furniture, plants or even another balcony, risking a fire.
THROW OUT
cigarette butts into designated bins when you are out and about.
KEEP FLAMMABLES
AWAY from balconies and windows. Don’t store cartons, wood, paper piles, paint cans, clothes racks or dried out plants in these areas.
Pet-
for a Pawfect Community
Being a pet parent is a lot of fun, but it also means taking good care of them and being thoughtful of others.
It’s that time of the year when the community pool is the coolest spot in the neighbourhood. But let’s make sure every splash is a safe one with these essential reminders - especially for families with young children.
No Running or Partying
Walk, don't run to avoid slips and falls. Parties are not allowed in the community pool.
Teach Swimming Skills
Enrol children in swimming lessons. Even basic skills can help keep them safer in the water.
Supervision is Key
All swimmers under 12 must be accompanied and supervised by an adult at all times and stay within arm’s reach to avoid risks of drowning.
Lifeguard Alert
Swimming is only allowed when a lifeguard is on duty.
No Lifeguard?
No swimming!
Pool Timings
Stick to the pool operating hours. This helps us keep the pool sparkling and safe for everyone.
Water Watcher
Designate an adult from your group to watch children in and around the pool especially on busy days - free from phone distractions or books.
Here are a few important and simple rules that will help make our community a great place for pets and people.
Clean Up
After your Pet
Always carry a bag to pick up after your fur pal. Use the dog waste bins around our community for easy disposal.
Register and Vaccinate your Pet
Make sure your pet is registered with Dubai Municipality and has all the right vaccinations.
Keep Your Pet on a Leash
Dogs should always be on a leash in common areas, so everyone feels safe and is in line with local laws.
Extra Care in the Heat
When it’s hot outside, pets can get sick easily. Watch for signs like excessive drooling and avoid walking your pet during the hottest part of the day. Never leave your pet in a car or on a balconythis can be very dangerous.
Jet Set, Don’t Forget
Before you jet off on your summer getaway, make sure your home is S.A.F.E.
Each letter stands for a smart step – making it easy to recall and covers all essentials for a secure home while you’re away.
SECURE
Lock doors, windows, wardrobes and safes. Secure your home with CCTV monitoring and ensure your battery backup is active.
A PPLIANCES &
AC
Unplug non-essentials, adjust AC to 24°C.
FOOD & FRIDGE
Empty your fridge and freezer to prevent spoilage.
EMERGENCY PREP
Close the main water valve, arrange pet care, inform a trusted person and community security of your plans.
Wishing you a safe and enjoyable holiday from the Dubai Holding Community Management team.
Home Wellness Check
A little preparation goes a long way in keeping your home safe and comfortable. From beating the heat to keeping pests at bay, here’s your easy guide to a worryfree, well-maintained home this season. Voilà—your summer maintenance checklist!
Beat the Heat with a WellMaintained AC
Keep your AC running smoothly with professional servicing at least twice a year to improve cooling performance and air quality, reduce energy consumption and add more years to its lifespan.
Switch Off and Dry Up
Turn off unused electronics to keep rooms cooler and banish standing water (no mini swimming pools for mosquitoes, please!).
Safety & Shade Check
Make sure smoke and carbon monoxide detectors are working, and dress your windows in light, breezy blinds to keep the sun’s heat out and your home cool.
TIP: Clean AC filters monthly and keep outdoor units clear of dust and debris.
Park it Right, Drive it Light
With families and children often out and about in your community, it’s essential to practice good parking and driving habits to help keep our streets and neighbourhood welcoming and secure.
Designated Spots Only
Avoid blocking driveways, walkways and emergency access.
Observe Speed Limits
Drive slowly, avoid speeding up aisles and wait for barriers before proceeding.
Park Centred
Stay between the lines so others can park comfortably.
Respect Reserved Spaces
Avoid parking at spots for people of determination (if not applicable to you), emergency vehicles or EV charging.
Park Responsibly
It’s unsafe and unfair to neighbours. Ensure car lights are set to auto or on when in garage.
Stay Alert
Be mindful of families, children and strollers—especially when reversing or exiting your parking bay. Move slowly and use your mirrors to help keep everyone safe.
DHCM News and Updates
Championing Women’s Sports
Dubai Holding Community Management (DHCM) proudly served as Title Sponsor of the UAE Netball Cup 2025. The tournament welcomed six international teams, with Namibia taking the trophy and the UAE Falcons delivering a spirited performance.
As part of our ongoing partnership, DHCM’s sponsorship of the national team, UAE Falcons, reflects our commitment to excellence and empowerment. By supporting landmark events, we continue to pave the way for women’s sports and inspire positive change.
Global Recognition for CX Excellence
Dubai Holding Community Management (DHCM) has been making waves on the international stage, winning the Customer Service Innovation of the Year award at the Real Estate Asia Awards 2025 in Singapore.
DHCM also received Honorary Mention on the global stage for Best Data and Customer Insights at the CX Asia Excellence Awards 2025, further affirming our leadership in data-driven customer experience. These achievements showcase our dedication to setting new industry standards and delivering world-class service to our communities, raising the bar for excellence globally.
Dual ISO Honours
Dubai Holding Community Management’s Contact Centre has earned two prestigious ISO certifications: ISO 9001:2015 for Quality Management Systems and ISO 18295-1:2017 for Customer Contact Centres. These recognitions highlight our commitment to operational excellence, consistent service quality and outstanding customer experiences.
Achieving these international standards reflects the dedication and professionalism of our Contact Centre team, guided by our Customer Experience and Performance Management leaders. Together, we continue to set new benchmarks for excellence.
Dubai Holding Community Management
Dubai Holding Community Management is a premium provider of community management services and an integral part of Dubai Holding. Established in 2024 with Nakheel Community Management and Dubai Community Management joining forces, Dubai Holding Community Management has quickly positioned itself as a leader in the industry, delivering exceptional services to maintain and enhance residential communities and districts across Dubai.
