MUJ

Community Living Guide

0001-000-08_NCM_Community Living Guide_MUF v11

Table of Contents Welcome Note

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About Nakheel Community Management

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Moving into your Community Community Amenities

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Around the Neighbourhood

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Community Living

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▶ Access Control ▶ Keys and Locks ▶ Timings ▶ Parking ▶ Garbage Disposal ▶ Water and Electricity ▶ Electric Vehicle Charging Points ▶ Telephone, TV and Internet connections ▶ Fire Safety System

Home Maintenance Tips

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Defect Liability Period

19

Home Improvement & Architectural Guidelines

21

Managing your Home and Community

23

Nakheel Online Services

26

Following Guidelines

27

Notice of Non-Compliance

32

Resident Engagement

36

Safety and Security

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▶ CCTV Surveillance ▶ Community Insurance ▶ Home Insurance ▶ Contents Insurance

Community Usage Charge

Welcome home to Murooj Al Furjan.

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▶ General Fund ▶ Reserve Fund ▶ Special Levy ▶ Community Income ▶ Community Usage Charge Payment ▶ Payment Locations

Customer Experience

44

Essential Contacts

46

Comprehensive Master Community Rules

48

Frequently Asked Questions

83

Glossary 85

Welcome Note Dear Resident, It is with great pleasure that I extend a warm welcome to you as a new member of our vibrant community and I am excited to see this community grow and thrive.

Murooj Al Furjan is not just a place to live; it is a lifestyle experience. Named after the lush green landscapes that intertwine with modern architecture, the community offers a natural luxury of space that is both open and inviting.

Whether you reside in one of our four- or five-bedroom villas or townhouses, you will find that our community is designed to enhance your quality of life. This is a community that features an abundance of green spaces, parks, and pedestrian-friendly walkways that beckon families to step outside and enjoy the outdoors. From large pools to tennis and basketball courts, shaded play areas to family picnic spots, there is something for everyone to enjoy. We have carefully cultivated shared spaces that blend adventure with serenity, creating an environment where memories are made, and friendships are formed.

Conveniently located near Ibn Battuta Mall and Sheikh Zayed Road, Murooj Al Furjan is part of Nakheel’s Al Furjan master development, which has been enriching the neighborhood since its inception in 2007. With top schools, community centres, leisure facilities including a community club, and its very own metro station, Al Furjan truly has it all.

As you settle into your new home, I encourage you to explore all that our community has to offer. Whether you are looking for a place to relax and unwind or seeking adventure and excitement, Murooj Al Furjan has something for everyone.

Once again, welcome to Murooj Al Furjan. May your time here be filled with joy, laughter, and unforgettable moments.

Warm regards, Francis Giani Chief Community Management Officer

Named after lush green landscapes that weave between timeless, modern architecture, Murooj Al Furjan is home to the natural luxury of space.

Murooj Al Furjan / Community Living Guide

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About Nakheel Community Management Nakheel Community Management (NCM) is an integrated, customer-centric community management company with a vision to create the most desirable and exciting communities.

With customer happiness as its core objective, NCM’s three pillars are: community centricity, customer focus and technology driven. NCM delivers world-class services to homeowners and residents across its communities through innovation, technology, and international best practices.

Nakheel Community Management’s portfolio spans 18 master projects that is home to more than 55,000 residential units spread across 520 million square feet of built-up area. Highly skilled in managing some of Dubai’s most sought-after communities, NCM is committed to fostering an environment of community engagement by creating a sense of belonging, by bringing the community together to meet and engage with each other through community events, campaigns, and sustainability awareness.

Our vision is set on ‘Building Happiness and Prosperity’.

Our impact has been ‘Creating Brand Advocacy and Loyalty’.

Standards that help maintain our communities

Industry Recognitions

Murooj Al Furjan / Community Living Guide

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Moving into your Community A Move-in Permit is essential and required before your move-in and without it, access may be restricted or denied.

Once issued, your Move-in Permit issued via email is valid for 45 days from the date of issue. This needs to be presented to the community security at the time of move-in.

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Log in to MY NAKHEEL app or onlineservices.nakheel.com

Owners can se lect OWNER SERVICES. Occupants can select GENERAL SERVICES and SECURITY SERVICES.

New users may create an account.

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Documents required* Select MOVE IN/OUT OF MY PROPERTY

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Fill out the date and time of the move along with details of the moving company.

For occupants ▶ Copy of Ejari certificate ▶ Copy of passport and visa page

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Submit requested documents*

For owners ▶ Copy of Title Deed or Sales and Purchase Agreement ▶ Copy of passport and visa page

Receive an email approval; this is your Move-in Permit.

What’s Next

Moving contractors assigned by residents must seek a short-term access permit on Nakheel Online Services before the move.

Your assigned contractor can visit Nakheel Online Services and select Request short term access under Security Services.

Requests will be reviewed by the security team within two business days before a permit is issued.

Important Points to Remember ▶ Shifting schedules must be upon the confirmation and approval of the security team. ▶ Move-in/out activities are not be permitted on public holidays. ▶ The mover’s employee must submit their original Emirates ID at the security point. ▶ The moving company must submit their valid trade license and third-party liability insurance or letter of undertaking letter from the moving company or tenant/owner, as part of the short-term access application. ▶ The working hours for document submission and approval are between 8 AM and 2 PM. ▶ Moving in and moving out is permitted between 9 AM and 5 PM, Monday to Saturday and from 10 AM to 1 PM on Sundays. ▶ Residents and the moving company are responsible for any damage caused to the common areas while moving in/out. ▶ Floor protection in all common area is the responsibility of the occupant and moving company. ▶ Areas must be cleaned after the move and the waste disposed of immediately, in a proper manner. ▶ In case of property damaged in the common area, the managing agent has the right to hold the mover’s original Emirates ID until rectification.

Move Out Permit

Residents are required to fill and submit the online application for a Move-out Permit on Nakheel Online Services with supporting documents, ahead of moving out. This ensure that our records related to occupancy and access can be updated.

Murooj Al Furjan / Community Living Guide

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Community Amenities Community Clubhouses

The clubhouses in Murooj Al Furjan features indoor arcade games and swimming pools for adults and children that are monitored by full-time lifeguards. Each pool will be furnished with sun loungers and umbrellas for shade. Additionally, the pools are outfitted with showers, steam, sauna, toilets and changing rooms for convenience.

Splash Pad

Younger residents can immerse themselves in interactive fun on the dry deck, perfect for socializing and playing with other kids. Bringing in a refreshing atmosphere, this pad is a walkable fountain and incorporates aquatic play appealing to every age group.

Dedicated parking bays are located outside the clubhouse for residents.

Timings: 7:30 AM to 10 PM every day (timings are subject to change during winter)

Note: The listed amenities are in Murooj Al Furjan and may not apply to all packages/zones.

Murooj Al Furjan / Community Living Guide

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Padel Tennis Courts

Sports Courts

Reservation: Available on a first-come, first-served basis.

Timings: 7:30 AM to 10 PM every day (including public holidays)

Concrete table tennis tables add to the outdoor sports arena bringing the loved sport to the community. While these facilities are lit at sundown, the facility can be used outside of daylight hours. Standard community rules apply while using these facilities.

Featuring a synthetic playing surface, the community padel tennis courts are open to sports enthusiasts.

The enclosed facility is available on a first-come, first-served basis for a maximum of one hour. Children under 14 years must be supervised.

Skate Park

This purpose-built recreational space is open to residents for skateboarding, rollerblading and inline skating.

The community skate park features concrete ramps and can accommodate 10 skateboarders at a time.

Residents can enjoy a game of basketball, netball or tennis at the Multi-Use Games Area (MUGA) courts located across the community. The basketball and tennis courts feature rubberised flooring and add to the sports and fitness avenues of the community.

Reservation: Available on a first-come, first-served basis.

Timings: 7:30 AM to 10 PM every day (including public holidays)

Users must wear personal protective equipment including helmets, elbow pads, knee pads, and wrist guards while practicing skate park etiquette when using the facility.

Reservation: Available on a first-come, first-served basis.

Timings: 7:30 AM to 10 PM every day (including public holidays)

Note: The listed amenities are in Murooj Al Furjan and may not apply to all packages/zones.

Murooj Al Furjan / Community Living Guide

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Dog Park

Murooj Al Furjan is a pet-friendly community and the dedicated state-of-the-art dog park opens up space for pets to run, play, and socialize. With spacious greenery and a secure enclosure, the park features agility equipment including weave posts, jumping hoops, teeter totters, crawling tunnels and multiple obstacles for dogs to climb, jump, and explore.

Responsible pet ownership is encouraged with conveniently located waste stations equipped with bags and bins for easy cleanup.

Timings: 8 AM to 8 PM every day (including public holidays)

Parks

A verdant landscape adorned with lush greenery creates an inviting atmosphere for residents to enjoy.

Dotted throughout this vibrant environment are charming pocket parks, providing tranquil spots for relaxation and recreation.

Convenient bicycle stations are strategically installed to encourage and promote an active lifestyle within the community. Leisure lawns offer ample space for picnics, outdoor gatherings, and strolls, providing a picturesque backdrop for socialising with neighbours and friends.

Children’s Playgrounds

Within your community, you’ll find centrally located children’s play areas and shaded parks equipped with slides, swings, springing seats, and climbing frames. It is important to note that children under the age of 14 must be supervised by an adult, while using these facilities.

Timings: 7:30 AM to 10 PM every day (including public holidays)

Adventure Park

Featuring an array of thrilling obstacles and challenges for children, the adventure park comprises a variety of agility courses including tyre hopscotch trails, balance beams, tunnel nets, climbing poles and frames, trapeze walks, shuffle bars, rope walks, playground ziplines and scramble nets for an adrenaline-fueled experience. This promises to be a hub for young resident adventurers, friends and family.

Timings: 7:30 AM to 10 PM every day (including public holidays)

Note: The listed amenities are in Murooj Al Furjan and may not apply to all packages/zones.

Murooj Al Furjan / Community Living Guide

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Around the Neighbourhood Residents of Murooj Al Furjan enjoy the comfort, modernity and convenience of facilities and essentials within the neighbourhood. The community is located close to Ibn Battuta Mall, is just 15 minutes away from the Expo 2020 exhibition venue and offers easy access to Dubai’s business districts and major tourist attractions via Sheikh Zayed Road, Sheikh Mohammed Bin Zayed Road, Al Yalayis Road and Al Asayel Street.

The main shopping retail hubs of the Al Furjan master community are its pavilions – Al Furjan West Pavillion and Al Furjan East Pavillion.

Now, also home to top schools, popular community centres, leisure facilities including a community club, and its very own metro station, Al Furjan has it all.

Al Furjan East Pavilion Ibn Battuta Mall

Jumeirah Park

Located at the east end of the community, the retail centre is home to the leisure destination Al Furjan Club that features private swimming pools, gymnasiums, tennis courts, fully-licensed family restaurants available on a membership basis.

Privately-managed padel tennis facilities are also available on a rental basis.

The pavilion itself has a wealth of dining options with its restaurants, café, ice cream parlours as well as supermarkets, nursery, pet shops, pharmacy, salons, clinics, bookshop, ATMs and florist. Al Furjan East Pavilion is flanked by the Al Yaqeen Masjid open to worshippers in and around the community. Free and dedicated parking is available at the pavilion in addition to an EV charging station and the ENOC petrol station in the vicinity.

Al Furjan West Pavilion

This smaller centre has a supermarket, nursery, pet shops, convenience stores, pharmacy and more for its residents and visitors. Al Furjan Masjid is located at Al Furjan West Pavillion and parking is available here as well for worshippers and visitors.

Dubai Metro Station

Arcadia Global School

Schools

Murooj Al Furjan has well-known educational establishments in proximity, which makes the community more appealing for families with children. Some of the popular schools include The Arbor School, Arcadia Global School, Dubai British School Jumeirah Park, Delhi Private School Dubai and The Winchester School.

Al Furjan Metro Station MUROOJ AL FURJAN EAST

Located along the outskirts of the Al Furjan master community, the Al Furjan metro station connects the neighbourhoods with city landmarks and is located along the Red Line which spans Dubai extending from the Rashidiya station in the east.

The station is easy to navigate and accessible with elevators, escalators, ramps, real-time information display screens, retail outlets, cafes, and shops.

Al Furjan Club

Al Furjan East Pavilion The Arbor School

Petrol Station

The ENOC petrol station is one of the closest petrol stations in the community located at the Al Furjan East Pavilion.

Al Furjan West Pavilion

Mosques MUROOJ AL FURJAN WEST

Al Furjan master community has two mosques in its neighbourhood. Al Yaqeen Masjid in Al Furjan East Pavilion and Al Furjan Masjid in Al Furjan West Pavilion can together accommodate up to 1,000 worshippers at a time.

MUROOJ AL FURJAN WEST

Al Maktoum International Airport (DWC)

Expo 2020 Site Murooj Al Furjan / Community Living Guide

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Community Living Access Control

Entry into your community is access-controlled via the Automatic Number Plate Recognition (ANPR) system, providing seamless access for registered community residents’ vehicles and enhancing security by monitoring the entry and exit of visitors’ vehicles.

To ensure a smooth experience at the security gates, residents can register their vehicles by logging in to Nakheel Online Services and selecting Register Your Vehicle under Security Services under General Services and submitting the online application with supporting documents. As a new user, you may create a account to apply for the service.

As per the policy, the number of parking slots allocated to each property is based on the relevant eligibility criteria mentioned on the Title Deed.

Keys and Locks

Your unit is equipped with locks and main door keys. Owners are usually given three sets of keys for each door in the house during property handover.

Duplicate Keys Nakheel will not be keeping duplicate keys of your property.

Changing Locks Please make your own arrangements upon providing the details to security for verification. The owner/ resident must be present while locks are being changed or can provide an authorisation letter.

Timings

To maintain a peaceful environment for all residents, please note the following: ▶ Vehicles of contractors and movers are allowed to enter the community only between 8 AM and 5 PM, from Saturday to Thursday. ▶ Usage of power tools is allowed only between 10 AM and 5 PM.

Parking

Please use the carport on your premises as the primary location for parking your vehicle. Homeowners/ residents are responsible for ensuring that family members and their guests obey and respect the parking rules.

Garbage Disposal

Any garbage resulting from your move in should be stored within your property. Please note that general household waste will be cleared from the black bins outside your home daily, while recyclable waste from the green bins will be collected thrice during the week.

Additionally, you will also find large four-stream recycling stations with dedicated cages for paper, cartons, plastic, and metal cans installed at strategic locations across the common areas of the community. Residents are urged to responsibly segregate and divert household items for recycling through these community recycling initiatives.

Water and Electricity

Water and electricity connections are provided by Dubai Electricity and Water Authority (DEWA) to your home.

In order to register your account, get in touch with DEWA by calling +971 4 601 9999 or by visiting www.dewa.gov.ae.

Telephone, TV and Internet connections

Your community is serviced by du as the network provider and all villas have been pre-wired to ensure a plug-and-play experience for telephone, TV and internet connection. To subscribe for a connection or transfer an existing account to your new property, you may directly contact du Customer Care on 800 155.

Illegal Parking

Parking on the pavements, gardens or lawn areas is strictly prohibited. No overnight parking of any unauthorised motor vehicles is allowed.

Electric Vehicle Charging Points

You will find that your carport is equipped with a charging point that can be used to install a home charging station with a dedicated charger for electric vehicles (as applicable).

Fire Safety System

As a mandatory requirement, all villas and townhouses in the UAE are required to install the Hassantuk wireless fire safety system to ensure swift response time to fire and emergency alerts. Residents can visit home.moi.gov. ae/en/index.html to register, following which a home survey is conducted and quotations are shared for the recommended fire alarm panel and sensors.

Payments can be made online and users can contact Hassantuk the call centre on 800 22 220 for tips and FAQs. Murooj Al Furjan / Community Living Guide

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Home Maintenance Tips

Refrigerators

Refrigerator coils positioned either underneath or behind refrigerator unit are prone to get dusty, causing your fridge to work harder. A monthly cleaning would save on electricity and extend the life of your fridge.

Smoke detector systems

Appoint a certified technician to check your smoke detectors and fire alarm installations.

It is vital that batteries of smoke detectors are replaced biannually and tested for proper working condition.

Water heater and water pumps Your home needs constant upkeep and maintenance to keep it in its prime and pristine condition.

Add these items to your home maintenance checklist for a stress-free living experience.

Air conditioning system

Every room in your home has a temperature-controlled regulator connected to the heating and cooling system, which includes a filter that requires monthly/quarterly maintenance based on your household’s needs. If you have pets and family members with allergies, a monthly replacement would be ideal. It would be best to have an HVAC professional conduct routine maintenance on a biannual basis, for a smooth run of your air-conditioning system.

Your home is equipped with energy recovery ventilators that balance humidity levels and improves indoor air quality.

Your home is equipped with two domestic water pumps, with one serving as a booster pump if there is an overload on the main pump. The pumps are operated by the pressure switch that detects a drop in pressure when you open a tap in the house. It is advisable to treat prolonged water leaks by fixing clogged drains or damaged water fittings.

Over a period of time, you will notice that sediments build up in water heaters and this can shorten the life of the appliance.

It is recommended to drain water heaters annually to release the sediments before potential damages and help extend the shelf life of the heater itself.

Other electricals

If a complete power outage occurs in your townhouse and community, you can reach DEWA on +971 4 601 9999 to report it. If the disruption is limited to your home, inspect all circuit breakers, including the main breaker for damages and arrange for a service maintenance through a third-party provider.

If there is no power to an electrical outlet Check if it is connected to a wall switch that may have not been turned on. Once this is determined, inspect the circuit breakers and reset any that may have turned off.

If a hanging light fixture does not work You probably have a broken connection along a circuit. Check to see if wall switches, circuit breakers and the bulb has been installed properly.

Pest control

Protect your family and your home from common pests like ants, bed bugs, cockroaches, and rats by appointing a professional Dubai Municipality-licensed and approved pest control company.

Landscaping

If you have a home garden, it is recommended to mow your grass regularly and don’t let it grow too tall. Overgrown, unkempt grass is an invitation to lawn disease. During the summer months, watering the lawn is preferable at night or early morning. During the cooler months, you can water just once a day, early in the morning.

Drainage systems

Clogged drains can threaten your home’s foundation and become a breeding ground for mosquitoes.

It is recommended to test floor gutters drains twice a year to ensure they are working properly.

Sign up for an annual contract with a reputed general maintenance company to keep a tab on your mechanical, electrical, and plumbing systems.

Should you have any queries or need further information, please reach out to Nakheel Community Management on 800 NAKHEEL or help@nakheelcommunities.com.

Murooj Al Furjan / Community Living Guide

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Defect Liability Period (DLP) During the Defect Liability Period (DLP), in order to register a service request, you may choose any of the following options as per your convenience:

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What is not covered in the DLP warranty?

DLP Warranty does not cover all cosmetic snags caused during construction which were easily noticeable during Home Orientation and could have been recorded then. This includes surface scratches, paint touch-ups, chipped edges, texture variations, etc. as well as additional snags after the customer has taken over the unit.

DLP Warranty does not cover: ▶ Defects not notified on timely basis (thus leading to further damages) ▶ Timely notification for the DLP issues in 24 hrs from the occurrence, Nakheel cannot be held responsible for the damages done dueto the delayed notice. ▶ Consequential damage that may arise from a DLP issue, is not covered. For example, home décor/furniture damaged by a water leak cannot be covered and the occupant should have adequate home insurance in place. ▶ Normal wear and tear which also includes natural stone finishes such as marble or granite ▶ Damage to plumbing fixtures and accessories due to abrasive cleaners or careless use ▶ Work done by the customer after taking over the property but not limited to painting, wall coverings, internal modifications, etc. ▶ Consumables such as fused bulbs, filters, etc. ▶ Defects in materials, design and workmanship supplied by the customer or his/her contactor ▶ Exact colour match of any replaced material or wall/ceiling paint ▶ Complaints which are not reported to customer service within the duration of DLP warranty ▶ Damage from insects or rodents due to lack of required pest control measures ▶ Damage due to effects of vandals, acts of nature (such as floods, high wind, sandstorm), civil commotion, riots, insurrection or war

What happens if assets are not maintained as per the guidelines of the Operation and Maintenance Manual?

Please report maintenance complaints to Nakheel Customer Care on 800 NAKHEEL to log in your service request in the system or send an email to customercare@nakheel.com

Alternatively, you can raise your service request anytime through the Nakheel Mobile App.

Once your complaint is logged into our system, it will be reviewed by the DLP service team. Our representative will contact you to schedule an appointment to access the unit and a work order will be issued to the contractor for timely rectification of the defects at the scheduled time agreed by you.

What is covered in DLP?

Defects in material or workmanship of finishing work (other than those caused by normal wear and tear) including caulking of windows and doors to prevent water ingress from outside. However, it is recommended that you do not cover your painted walls with vinyl coveringsuntil the end of DLP as it may hide potential shrinkage cracks on the plastered walls and eventually, it cannot be rectified.

Material and workmanship defects in: ▶ Plumbing work resulting in water leakage and overflowing ▶ Electrical work resulting in short circuiting, electrical breakdown and malfunctioning of switches/sockets ▶ Air conditioning work resulting in cooling issues, condensation and abnormal noise ▶ External cladding work like deterioration or detachment of cladding

Failure to clean or maintain assets as per the guidelines of the Operation and Maintenance manual may invalidate warranties.

It is the owner’s responsibility to perform necessary periodic maintenance with respect to the conditioning of assets and not to rely on it as part of the developer’s DLP obligation.

Any defect caused to an asset due to lack of periodic maintenance is classified as negligence by the owner and the subsidiaries, contractors and vendors of Nakheel PJSC shall not be held liable for rectifying such defects. If you are proceeding on a vacation, it is recommended to shut off main water supply valves to prevent accidental leakages. Additionally, air conditioning should be kept running at a suitable temperature to prevent humidity and fungus/mould formations.

What is Preventive Maintenance and who is responsible for it?

As a homeowner, it is your responsibility to ensure the upkeep of your home during and after the warranty period with regular periodic checks performed by professionally qualified agencies of each appliance or asset. ▶ This includes AC filter cleaning, AC drain tray cleaning, kitchen hood filter cleaning, water heater heating element checking, servicing of the appliances, etc. ▶ Keeping rainwater drains clear and unobstructed check the water supply pumps, change the batteries of the smoke detectors regularly. ▶ Preventive maintenance report should be shared wherever applicable in order so as not to void warranty. ▶ Ensuring the cleaning of the external drain covers during the vacation remains the responsibility of the owner and any issue arising due to the same shall not be covered in the DLP. ▶ It is the responsibility of the homeowner to carry out periodic preventive maintenance of solar water heater

Murooj Al Furjan / Community Living Guide

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Home Improvement & Architectural Guidelines In order to maintain the appearance of the community, homeowners must comply with the following modification guidelines, when making any changes to their villas/townhouse. Modification work can be carried out on weekdays between 9 AM and 5 PM. Usage of power tools is allowed only between 10 AM and 5 PM. Please review the Design Guidelines on nakheelcommunities.com and obtain a No Objection Certificate (NOC), available on Nakheel Online Services, before any modification work. Nakheel Community Management should be informed in advance about the intended work, date, time of completion and details of people on site.

TYPE OF WORK

WHAT’S ALLOWED

NEXT STEPS

Minor Maintenance Works

Emergency maintenance work that takes no more than three days to complete.

A short-term access permit is required.

Examples: Minor plumbing, electrical, HVAC repairs, maintenance work.

Major Maintenance Works

As per the security procedures for the community, only contractors with prior authorisation from the security office, will be allowed to enter the Master Community. Contractors must carry the relevant NOC with them while in the community and should seek approval for their sub-contractors carrying out the work, as part of the NOC. Modification work should be carried out carefully, without causing damage to common areas and the homeowner must cover the cost of repairs. In order to ensure cleanliness of the community, please remove all debris during and after the modification work.

Major plumbing and electrical works.

Examples: Carpentry, flooring, HVAC repair, maintenance work, refurbishment of bathrooms.

Soft and hard landscaping maintenance that takes more than 2 days to complete.

Architectural and Landscape Layout Changes

External painting, wall rearrangements or addition of partitions, modifications to windows and doors, or other modifications that do not result in extra built-up area.

Construction of a swimming pool, barbecue counter or shade structures.

Addition of new liveable spaces, enclosure of balconies, terraces and covered porches, fences, gates, boundary walls, stairs, enclosure of internal spaces that results in extra built-up area.

WHAT IS THE PROCESS? Apply via Nakheel Online Services and select Short Term Access Permit under Security Services.

WHO APPROVES THE REQUEST? Requests will be reviewed by the security team before a permit is issued.

A long-term access permit is required.

WHAT IS THE PROCESS? Apply via Nakheel Online Services and select Request Long Term Access under Security Services.

WHO APPROVES THE REQUEST? Requests will be reviewed by the security team before a permit is issued.

No Objection Certificates from both Nakheel and Trakhees and a Long-term Access Permit are required.

WHAT IS THE PROCESS? Apply for a Nakheel NOC via Nakheel Online Services and select the relevant option under Planning Approval – Built Forms within General Services. ▶ Apply for a Trakhees Modification Permit after the Nakheel NOC (click here for a quick guide). ▶ Apply for the appointed contractor/ consultant’s access to the site on Nakheel Online Services by selecting Mobilization/Modification Site Access Approval* under TPD Contractor Services. ▶ Contractors can apply for a gate pass via Nakheel Online Services and select Request Long Term Access under Security Services to commence work on site.

WHO APPROVES THE REQUEST? Requests reviews and NOCs are reviewed and evaluated by Nakheel’s Development Control and Planning Approvals Department.

Access permits are approved by the security team. Trakhees approvals are external. For general enquiries on the above, write to planning.approvals@nakheel.com.

*Not applicable for external painting.

EXAMPLES OF WHAT IS NOT ALLOWED AS PART OF HOME MODIFICATION ▶ Property sub-division for separate letting ▶ External staircase, external security screens/bars/shutters ▶ Signage, excluding construction signage ▶ Excessive enlargement of existing windows and doors ▶ New window openings or enlarging existing windows ▶ Over 15% glass reflection of façade or fence producing heat and light

▶ Additional car access to the villa

▶ Telecommunication devices or visible external plant equipment ▶ Alterations to boundary walls ▶ Outside plot modifications/alterations ▶ Raising existing garden levels ▶ Standalone enclosed structures ▶ Additional beach access/steps ▶ Planting of aggressive trees that may endanger health and safety ▶ Visible façade attachments such as AC units, satellite dishes, balcony enclosures etc.

Murooj Al Furjan / Community Living Guide

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Managing your Home and Community

Area of Interest

Homeowners/Resident’s Responsibility

Nakheel Community Management’s Responsibility

Things to Remember

Pest control

Homeowners/residents must take necessary measures for pest control within the villa/townhouse at their own expense. NCM must be informed of any dangerous pests found on the property immediately.

Usage of strong chemicals is prohibited.

NCM carries out pest control in all common areas (open parks, pathways, kids play areas) on a regular basis.

Engage a pest control service provider that is reputable and approved by Dubai Municipality to conduct pest control treatment regularly, to help prevent any infestations in your home and community.

Plumbing and air conditioning

If you experience water tap leaks or air conditioner defects inside your home, please arrange for service/ repair through a third-party provider.

Plumbing and air conditioning maintenance in common areas will be the community’s responsibility.

If you are planning a holiday, please switch off your main water valve inside/outside your villa/townhouse.

Private landscaping

You are responsible for the maintenance of the trees or plants in your garden to upkeep the standards of the community. All trees must be planted at least 1.5 metres away from the property’s boundary walls and Conocarpus Lancifolius (Damas) trees are not permitted.

Common area landscaping that encroaches on your property will be pruned by the community’s landscaping service provider.

For any common area landscaping queries or to report a common area irrigation leak, please reach out to NCM on 800-NAKHEEL.

Any private landscaping that encroaches on the common areas or on a neighbour’s property must be pruned so that it doesn’t interfere with the neighbouring areas.

To report an issue, please contact NCM.

Insurance

Protect your home and your belongings with Content Insurance, including your furniture, electrical appliances, curtains, carpets and paint finishes on walls and ceilings.

Community Insurance covers the community from damage by acts of nature, fire, aircraft damage, explosion etc. Cover is also extended to damage of third-party property in such instances.

If you are a tenant, get Contents Insurance to protect your belongings against the unexpected.

Home Modifications

Any interior or exterior alterations to your villa may be carried out only with consent from NCM and Planning Approvals Department. These must be in line with the approved guidelines. Any damages to common areas as a result of home modification work will be charged directly to the homeowner.

Common areas are NCM’s responsibility.

Unauthorised alteration is a violation of the Community Rules and will result in you being given a Non-Compliance Penalty. Additional strict penalties may be applied by the local authorities.

While Nakheel Community Management (NCM) is primarily responsible for the maintenance of common areas, there are certain responsibilities that fall upon homeowners/residents.

Here is a table below with information on what areas need attention and action.

Area of Interest

Homeowners/Resident’s Responsibility

Nakheel Community Management’s Responsibility

Things to Remember

During move in

Homeowners/residents are responsible for any damage caused to the common areas while moving in/out (either directly or by the appointed moving company).

If not rectified, any damages you have caused to the common areas will be repaired by NCM at the expense of the relevant homeowner/resident.

Ask the assigned moving company to ensure adequate supervision during the movein/out process. Please apply for the Move-In/Out Permit, on Nakheel Online Services or MyNakheel mobile app.

NCM is responsible for the upkeep and maintenance of common areas and assets only.

Sign a contract with a reputed general maintenance company to help with your home’s upkeep and repairs.

Please keep all areas neat and clean after use.

Inside your home

Maintenance of your villa/townhouse is your responsibility.

Ensure they have necessary entry permits from NCM from Nakheel Online Services.

Water and electricity

Garbage disposal

All utility connections within your villa/townhouse and charges applicable to your home are your responsibility.

Separate arrangements must be made for the disposal of large and/or heavy items at your own expense. Household waste should be properly stored in the designated bins, until collection.

Utility connections in common areas, such as streetlights and pump rooms are maintained by NCM.

Garbage collection from the common area will be taken care ofby NCM.

Consider installing water saving devices and energy saving lighting mechanisms like LEDs to practice sustainable living.

In case of disposal of construction debris, garden, bulk and landscape waste, please liaise with a waste collection service provider or 800-JUNK to arrange for collection at an additional cost.

However, if the issue is pertaining to your neighbour’s property, a notice can be issued to prune the overgrown tree.

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Nakheel Online Services Our community services are moving online, making it easier for residents to place a request from anywhere and at any time.

Log onto Nakheel Online Services to apply for any of the below-listed services and find more information on documents required, timelines and related processes.

Owner Services

▶ Title & Pre-Registration ▶ Resale & Transfer of NOC ▶ Villa Status Report & Retrospective NOC ▶ Other Services which include: ▶ Update contact details ▶ Register/De-register my mortgage ▶ Apply for marketing permit ▶ Request for provisional service charges

General Services

Security Services ▶ Request short term access ▶ Request long term access ▶ Move in/out of my property ▶ Register my vehicle

Consultant Services, TPD Contractor Services Design Approvals ▶ Request for Villa Alteration ▶ Request for Villa Outdoor Works ▶ Request for Villa Modifications ▶ Request for Villa Extension

Construction Access ▶ Mobilization/Modification Site Access Approval ▶ Request Construction Works Approval

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Following Guidelines Your community rules are for the benefit of owners and occupants and are designed to create an environment in which all residents can maximise the enjoyment of their communities and amenities. It is also the intent of these rules to create a serene, attractive, and safe environment for the families, children, neighbours, and visitors of the community and master community. Adherence to these rules will maintain, preserve, enhance and protect the property value assets of the community.

Please remember that a violation of these rules may result in fines or legal action, along with a Non-Compliance Penalty.

You can find the comprehensive set of community rules on nakheelcommunities.ae.

Private Landscaping

Residents are reminded that any work that involves digging the soil or hard landscaping, major landscaping improvements such as construction of irrigation systems, swimming pools and other external structural work may be executed, only after obtaining clearance from Nakheel’s Development Control and Planning Approvals Department. Plants and trees in the Master Community must not be damaged and residents are urged to avoid planting Conocarpus Lancifolius or the Damas tree within their property, as they are notorious for wreaking havoc on walls, pool structures, pipes, etc. in its quest for water.

In and Around your Home Property use A villa/townhouse should only be used for the purpose stated in the license issued by the relevant authority and the total number of persons residing in the home should not exceed the maximum number of persons as prescribed.

Privacy All residents are entitled to a right of privacy within their property. Please do not engage in any activities which may interfere with other residents’ right to privacy.

Leasing homes Homeowners should provide the ‘Master Community Rules’ to all occupants of their properties and ensure compliance.

Visitors Guests, contractors and service providers must follow the security procedures for entry into the community.

Trees not allowed within properties ▶ Any planting work that endangers health or public safety is not permitted. ▶ Trees with vigorous root growth such as Ficus or Damas species, are prohibited. ▶ Property owners will be liable for any damage caused to neighbouring property by planting such species.

Ficus and Damas trees species are not allowed.

Home appearance The exteriors of the property should be well maintained and meet the standards of development of the Master Community.

Spotlights or halogen lights should not be directed towards a neighbouring property. Decorative lighting for private celebrations such as weddings or parties, requires prior written approval from Nakheel Community Management (NCM).

Storage Entrances, pathways and access roads of the Master Community must not be obstructed or used for purposes other than entry to or exit from residents’ properties. Carts, carriages, boxes, furniture, garbage bins, recycling bins, toys, potted plants and other such items, should not be stored outside boundary walls, unless approved by NCM. Hazardous activities Activities such as hunting or storage and use of fireworks are illegal and dangerous, and strictly prohibited.

Parking

Vehicles must be parked only in designated areas and not on pavements, lawn areas, landscaped areas or in front of the master community entrance and any areas or structures related to the provision of emergency services.

Exterior Alterations/Additions

Visit nakheelcommunities.com to familiarise yourself with your community’s Villa Design Guidelines (part of Community Guidelines) that outline the major principles, approvals, procedures and guidelines for modification, outdoor, and extension works to your home. Signs, advertisements or notices are not permitted in the community without prior approval from NCM.

Garbage Disposal

Dumping of bulk items such as furniture, landfill such as sand or rocks or gravel, construction debris and hazardous material such as oil or flammable liquids, in community bins or common areas, is prohibited. Household and recyclable waste must be disposed of in designated bins outside the property.

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Common Areas and Community Amenities

These refer to shared facilities in the master community, which are for the enjoyment of all residents. Residents are requested to adhere to the rules posted at each facility and ensure that equipment at the facility is used appropriately and properly maintained for the next user.

Pets

Your community is a pet-friendly neighbourhood with easy and simple community rules, aimed to help reduce neighbourly conflicts and ensure a healthier environment for you and your furry family member. Familiarise yourself with Dubai Municipality’s rules and regulations for pets and share the information with members of your household.

Please remember that only domestic animals can be kept as household pets. Dogs should always be kept on a leash and under the handler’s full control when outside the boundary of the owner’s private property. Pet waste must be promptly removed by the pet handler and properly disposed of in a safe and hygienic manner.

Vandalism

Residents are reminded not to engage in any acts of graffiti or vandalism such as scribbling or spray painting on walls. These actions not only deface property but also create a negative impact on the community’s appearance and safety. Costs arising from acts of vandalism shall be directly charged to the responsible individuals and funds from Non-Compliance Penalties will be credited to the community account as income.

Noise and nuisance

Residents must be considerate of their neighbours and refrain from any activities that may cause a disturbance such as generating loud noises, smoke, or obstructing views. Prior to holding any private events in common areas of the master community, please obtain permission and approvals from Nakheel Community Management.

All homeowners and residents are requested to treat the community staff and service providers in a cordial and polite manner.

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Notice of Non-Compliance A Notice of non-Compliance is an official notice from Nakheel Community Management issued via Dubai Land Department’s Mollak system, notifying homeowners or residents when a breach of a community rule is identified on the property. Upon the initial instance of a violation, a first warning is issued. Should the violation persist or remain unaddressed, a second and third warning, along with a Non-Compliance fine, will be issued accordingly.

Important note: The warnings and fines from non-compliances are applicable as per RERA’s guidelines.

What is the purpose of the Notice of Non-Compliance?

The main objective of the Notice of Non-Compliance is to uphold community rules, ensuring compliance with the community’s standards by all homeowners and residents, and to instigate corrective measures to prevent future violations.

Who bears responsibility for paying the Non-Compliance Penalty?

The homeowner is accountable for settling the Non-Compliance Fine, regardless of whether the tenant is at fault.

How can the Non-Compliance Fine be paid?

Homeowners will receive notification of the applicable Non-Compliance Fine through their Mollak account, along with a copy of the relevant Notice of Non-Compliance. Payments can be made on the Dubai Rest app. Non-payment will be escalated for further legal action.

Notice of Non-Compliance Process

Community Rule breached

First warning issued

If violation persists

Second warning issued

Non-Compliance fine issued

Important note: The warnings and fines from non-compliances are applicable as per RERA’s guidelines.

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Non-Compliance Penalty Schedule Violations clauses

Violations clauses Violation Classfication

Penalty Score

Suggested Amount

Violation Classfication

Penalty Score

Suggested Amount

Action First Time

Second Time

Third Time

Violations in Distorting the Public Appearance and Sustainability of Jointly Owned Property

Action First Time

Second Time

Third Time

Pet Mismanagement Shelter pets without obtaining registration from Dubai Municipality

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Installing a gas cylinder (cooking gas) in the real estate unit

Violation of Community Rules

High

1000

Warning

Warning

Fine

Leaving pets unsupervised in common areas, private common areas, common facilities

Illegal Practice

Medium

250

Warning

Fine

Double the Fine

Storage/placement of materials in common areas, private common areas, shared common without approval from management company

Illegal Practice

Low

150

Warning

Warning

Fine

Feeding wild animals (birds and rodents) in common areas, private common areas, common facilities

Illegal Practice

Low

250

Warning

Warning

Fine

High

2000

Warning

Fine

Double the Fine

Walking with pets without a leash

Illegal Practice

Low

250

Warning

Fine

Double the Fine

Failure to clean up excrement caused by pets in common areas, private common areas, and common facilities and dispose of them in the trash

Violation of Community Rules

Low

250

Warning

Fine

Double the Fine

Random movement of workers in the joint property or unauthorized entry to the common facilities

Illegal Practice

High

2000

Warning

Fine

Double the Fine

Non-compliance with environmental, health and safety standards and procedures during and after construction or repair and maintenance work

Violation of Community Rules

Medium

500

Warning

Warning

Fine

Carrying out modifications, renovations, other works of the external façade or inside the real estate unit without prior approval from DLD, the competent authorities and the management company

Violation of Community Rules

High

2000

Warning

Fine

Double the Fine

Non-compliance with the terms and conditions contained in the No Objection Certificate issued by the management company

Violation of Management instructions

High

2000

Warning

Fine

Double the Fine

Non-compliance with repairs within the real estate unit that cause damage to an adjacent real estate unit and/or other units or common parts, private common parts, common facilities

Violation of Management instructions

High

2000

Warning

Fine

Double the Fine

Sabotaging the entry and security systems in the common property

Illegal Practice

High

1000

Fine

Double the Fine

Double the Fine

Disposal in the common areas, private common area and common facilities without prior approval from management company, DLD and competent authority Discharge of cooking smoke, tampering with fire safety devices, or negligence causing fire alarm to be activated in the property

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Placing objects or other objects on any part of the unit that may distort the public view

Violation of Community Rules

Medium

500

Warning

Warning

Fine

Barbecuing, using a hookah or storing gas cylinders on the balconies

Illegal Practice

High

2000

Fine

Double the fine

Double the Fine

Non-compliance with environmental, health and safety measures and standards

Illegal Practice

High

2000

Warning

Fine

Double the Fine

Neglecting and causing distortion of the public view in abandoned real estate units

Illegal Practice

High

2000

Fine

Double the fine

Double the Fine

Placing of private asset in common areas, private common areas, common facilities, facilities attached to or designated for the unit

Violation of Community Rules

Medium

500

Warning

Warning

Fine

Violation of rules and guidelines for public parking

Illegal Practice

High

500

Warning

Fine

Double the fine

Causing noise and disturbance

Violation of Community Rules

Medium

500

Warning

Warning

Fine

Misbehaving and unethical treatment of employees during the performance of their duties

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Overcrowding in the real estate unit

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Violations of Destroying Jointly-Owned Property Assets

Violations of Repair and Maintenance work

Violating Entry and Security Regulations

Improper use or damage electrical power sockets, equipment or firefighting equipment

Illegal Practice

High

1000

Fine

Double the Fine

Double the Fine

Forging and tampering with authorized access cards

Illegal Practice

High

2000

Fine

Double the Fine

Double the Fine

Use of jointly owned real estate assets without prior approval from the management company

Violation of Community Rules

Medium

500

Warning

Fine

Double the Fine

Entry to unauthorized places

Illegal Practice

High

2000

Warning

Fine

Double the Fine

Failure to protect the assets of the jointly owned real estate during the fit-out work and after its completion

Installing private system and security systems without management approval

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Use of elevators for residents of the common property to transport items/materials

Violation of Management instructions

Low

500

Attention

Warning

Fine

Medium

500

Warning

Fine

Double the Fine

Violation of Management instructions

Preventing the management company or authorized persons to carry out pest control work

Illegal Practice

Using the places designated for loading or transporting materials without obtaining prior approval from the management company

Low

500

Attention

Warning

Fine High

1000

Warning

Fine

Double the Fine

Illegal Practice

Medium

500

Fine

Double the Fine

Double the Fine

Non-compliance in taking special measures and measures to combat insects within the real estate unit

Illegal Practice

Carry out vandalism, graffiti in common parts, private common parts, common facilities Placing billboards and banners in the common areas, private common areas, and common facilities without obtaining prior approval from the competent authorities and the management company

Violation of Community Rules

Medium

500

Warning

Fine

Double the Fine

Illegal entry into the car park

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Illegal parking

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Violations of Pest Control

Violations of Public Parking Rules

Waste Mismanagement Disposing of waste in non-designated places

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Parking in a handicapped parking lot

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Disposal of used oils or chemicals in drains

Illegal Practice

Medium

1000

Warning

Fine

Double the Fine

Parking the car in unauthorized places

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Non-compliance with the instructions for recycling and dumping waste in undesignated places

Violation of Community Rules

Medium

500

Warning

Warning

Fine

Violations under the jurisdiction of other government agencies

Disposal of furniture, electronic supplies, demolition and construction waste in common areas, private common areas, common facilities

Violation of Community Rules

Medium

1000

Warning

Fine

Double the Fine

Leaving waste and garbage bags in the common areas, private common areas, common facilities

Illegal Practice

Medium

500

Fine

Double the Fine

Double the Fine

Disposing of flammable materials or throwing cigarettes, coal or any other flammable material from the balcony that causes immediate dangers

Illegal Practice

High

2000

Fine

Double the Fine

Double the Fine

Bad Practices in Recreational or Sports Facilities Use of recreational or sports facilities by unaccompanied children or according the aged category unspecified by the management company

Illegal Practice

Low

250

Warning

Warning

Fine

Consumption of alcohol/smoking/hookah use in recreational or sports facilities

Illegal Practice

High

2000

Fine

Double the Fine

Double the Fine

Use of recreational or sports facilities for training purposes without obtaining prior approval from the management company

Violation of Management instructions

Low

500

Warning

Warning

Fine

Use of recreational or sports facilities outside working hours specified by the management company

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Use of hazardous materials without in recreational or sports facilities

Violation of Community Rules

High

2000

Warning

Fine

Double the Fine

Using the real estate unit for a purpose other than its intended purpose

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Overcrowding in the real estate unit

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Short-term rent in the real estate unit without the approval of the competent authorities

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Violation of public morals and unethical practices

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Parking behind a car causing obstruction to movement

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing a traffic accident in the common areas, private common areas, and common facilities without informing the management company

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Use of unauthorized pest control materials by Dubai Municipality

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing obstruction to road traffic

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing noise and inconvenience on the roads

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

All penalties collected are credited to the respective community usage charge fund as income.

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Resident Engagement Customers are at the heart of everything we do. NCM’s three pillars are community-centricity, customer focus and technology-driven, and the ‘how’ and ‘what’ we do in the business come back to these key drivers.

Events and Activations

We understand the significance of community cohesion and are committed to organising a wide array of events and activities that promote a sense of belonging. We actively curate a diverse range of celebrations, CSR initiatives, sports events, health and wellness programmes, social gatherings, traditional festivities, and family-oriented and pet-friendly activities. These events bring together families, children, teenagers, and individuals from different backgrounds, fostering a strong sense of community.

Our activations are centred around sustainability and are aimed at educating and engaging our younger residents.

Additionally, our campaigns promote responsible citizenship, focusing on community safety, responsible pet ownership, and other relevant topics. We host special focus groups and kids’ committees for our younger residents for children and teenagers who want to have their say in the community on relevant topics on a frequent basis.

LiveWell with Nakheel

Our signature health and well-being series has seen 11 successful events, touching on topics including men’s health, gut health, hair and skin, hormones and pain management to name a few, featuring local, regional and international experts sharing evidence-based knowledge.

Home of Netball

Nakheel Community Management has been the Presenting Partner for the Emirates Dubai 7s Netball Tournament, as part of a five-year collaboration. This aligns with our common goal to promote healthy lifestyles through sport, thus establishing Nakheel Communities as the ‘Home of Netball’. We are also the main sponsor of the UAE Netball Federation, which is the national governing body of netball within the Emirates. On the lines of this venture, we broke ground in December 2023 to commence the construction of six netball courts in one of our communities. This will become a focal point for residents and sports enthusiasts, fostering a sense of community and shared enthusiasm for netball.

Corporate Social Responsibility

Nakheel Community Management actively engages residents in yearly donative drives in collaboration with humanitarian organisations including Emirates Red Crescent and Islamic Affairs & Charitable Activities Department and creates avenues for homeowners and tenants to give back to the larger community, including the service provider community that works behind the scenes.

Communications

We are dedicated to fostering an open and connected community through various media of communication.

NCM publishes quarterly newsletters, which serve as a reliable source of information, keeping residents informed and engaged about the vibrant happenings, news, community enhancements, and upcoming developments within the community.

Announcements and notifications are relayed on email, SMS and WhatsApp channels and enabling us to deliver crucial updates and information directly to our community residents. The annually published Community Usage Charge info packs provide homeowners with information on the yearly Community Usage Charge budget along with general information regarding ongoing plans to ensure the financial health, longevity and upkeep of the community.

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Safety and Security CCTV Surveillance

NCM ensures the wellbeing, safety and security of all residents by equipping the community with an access control system and a Closed-Circuit Television (CCTV) surveillance system. Consisting of multiple cameras, the system records footage and data in accordance with Security Industry Regulatory Authority (SIRA).

The security team will allow only registered owners and vehicles to enter the community. Visitors and contractors will be identified and must follow security procedures. Security personnel will stop them, and ask to provide identification, state their destination and purpose of visit or advise them to obtain a security permit (for contractors). The CCTV system will capture images and video of all vehicles and vehicle number plates entering and exiting the community.

Insurance

Whether you are a homeowner or resident, making sure that your home and property is protected against loss, damage or theft is of paramount importance. While the common areas of your community are already insured, we recommend you invest in a comprehensive insurance plan that provides protection for your personal property.

Community Insurance Nakheel Community Management maintains a minimum level of insurance for the entire community (common areas and common properties) that covers against: ▶ Accidental damage or destruction to common property ▶ Natural disasters, fire, lightning, earthquake, aircraft damage, flood, storm, explosion, riot, strike, malicious damage, water leaks and theft ▶ Any injury to third party or loss of or damage to third party property (present in the property) by acts of nature Home Insurance As a homeowner, your villa/townhouse should be protected from unexpected events and accidental loss or damage. A typical home insurance will cover you and your property against: ▶ Fire, explosion, lightning, earthquake, storm, flood and much more ▶ Leakage of water from water tanks, pipes, fixed apparatus ▶ Theft, or attempted theft ▶ Damage to paint finishes on your walls and ceilings ▶ Cost of alternative accommodation Contents Insurance It is recommended that you get contents insurance for protecting your household items and personal belongings. This will typically cover: ▶ Jewellery, laptop and other valuables ▶ Carpets, curtains and furniture ▶ TV, appliances and electronics

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Community Usage Charge The Community Usage Charges (also known as Service Fee/Charges) are charged to homeowners and represent their share of the annual community usage budget that is estimated to be required for the maintenance and operation of the common areas and assets of the community.

The Community Usage Charge consists of three main components: 1. General Fund 2. Reserve Fund 3. Special Levy

General Fund

The General Fund consists of day-to-day operating and administrative expenses used to maintain your community. Operational expenses include, but are not limited to, the maintenance, utility costs and management of: ▶ Common area facilities maintenance ▶ Cleaning and housekeeping ▶ Waste management services ▶ Security ▶ Insurance ▶ Landscape maintenance ▶ Mechanical, Electrical and Plumbing (MEP) assets ▶ Pest control ▶ Roads including road humps, speed breakers, signage, street lighting, repairs and maintenance ▶ Utilities including electricity, water, sewerage and Treated Sewage Effluent (TSE) water systems ▶ Auditors and audit services ▶ Regulator fee

Reserve Fund

The Reserve Fund has been established for the costs incurred in the capital maintenance and replacement of assets. It is vital to have a robust fund balance to guarantee not only the smooth running of the community but also to ensure that the value of the community and individual units are maintained well into the future.

In order to ensure that the rates are calculated relevant to the requirement, we engage reserve fund study experts to evaluate conditions from time to time and also assess the remaining useful life of such capital assets based on which a suitable rate is applied.

Special Levy

Special Levy is a one-off charge for items not in the design or those not covered under the community usage charge budget of the respective areas.

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Community Income

In addition to the Community Usage Charges, the income of the community is also boosted by the following: Marketing and Distribution Permit Fee To ensure that only legitimate businesses gain access to the community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material. An administration fee is collected and booked as income to the community.

Non-Compliance Penalty To ensure adherence to community rules and architectural guidelines, Notices of Violation (NOVs) are issued along with penalties to those who fail to comply. Private contractors are also given NOVs if they breach any community rule or carry out activities that contravene their entry permits.

Vandalism is a serious offence and persons who vandalise community property are penalised and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the community.

Community Usage Charge Payment

You will receive your annual/quarterly (as applicable) Community Usage Charge invoice from the Dubai Land Department on their online integrated system called Mollak , which reflects the Community Usage Charge approved by the Real Estate Regulatory Agency (RERA).

You can settle these charges via a variety of easy payment methods: For the convenience of our homeowners and customers, we provide several payment methods.

My Nakheel mobile app Pay your Community Usage Charges conveniently with My Nakheel mobile app (available on App Store and Play Store). You can view your property information, raise and track service requests or complete fast and secure payments.

Online credit card payments (Visa or MasterCard) Visit nakheelcommunities.com and select Quick Pay to make your payment against your property.

Bank transfer Make your payment to your community’s dedicated account. Please note that the amount must be in AED only. You will receive details of the account along with your Community Usage Charge invoice that will be emailed to the registered email address for your property. Once payment is made, please share a confirmation of the payment to help@nakheelcommunities.com to allocate the fund against your property.

Cheque For cheque payments, you can cross the cheque and make it payable to your community’s dedicated account by mentioning the property and your customer reference number on the reverse side of the cheque. Post-dated cheques will not be accepted without NCM’s approval. Once payment is made, please share a confirmation of the payment to help@nakheelcommunities.com to allocate the fund against your property.

Pay your Community Usage Charges with ease

My Nakheel App

Nakheelcommunities.com

Bank Transfer

Cheque

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Customer Experience Our five channels of engagement include email, phone, SMS, live chats, and walk-ins. The Customer Care team is available 24/7 a day and 7 days a week with customer support over 800 NAKHEEL on call, live chat, and email assistance on help@ nakheelcommunities.com.

Our Customer Engagement team pushes the limits to bring residents a community-focussed service, keeping the customer at the centre of the business by creating exceptional interactions. The team works tirelessly to build strong and lasting relationships with customers, and ensures that they feel valued, heard, and supported at every touchpoint. Each team executive is armed with a deep understanding towards serving customers, handling complaints, answering enquiries, or registering feedback, and provides personalized solutions.

The NCM website nakheelcommunities.com is a digital platform designed with residents in mind, providing an informative, easy and visual experience of NCM’s residential portfolio. Residents can find dedicated community pages, amenities and offerings, community team members, guidelines, newsletters, galleries, online services, FAQs, office locations and the latest news and happenings – all on a single platform.

Nakheel Community Management Centres

You can visit any of the below offices between 8:30 AM and 5 PM, Sunday to Thursday.

Nakheel Community Management Centre (Palm Jumeirah) Nakheel Mall, Next to Fitness First Nakheel Community Management Centre (Jumeirah Village) Circle Mall, Second Floor, Next to Wellfit Gymnasium, Jumeirah Village Circle Nakheel Community Management Centre (International City) Dragon Mart, First Floor, Next to RAK Bank Nakheel Community Management Centre (District One) MBR City - District One Clubhouse

Call us at 800 NAKHEEL (6254335)

Write to us at help@nakheelcommunities.com

Visit nakheelcommunities.com

Reach us on WhatsApp at 800 NAKHEEL

Follow us on our social media handles as we draw a sense of belonging on the digital space as well. @NakheelCommunities

@NKLCommunities

Nakheel Communities

Murooj Al Furjan / Community Living Guide

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Essential Contacts Police ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 999 Ambulance ����������������������������������������������������������������������������������������������������������������������������������������������������������������� 998 Fire Department ������������������������������������������������������������������������������������������������������������������������������������������������������ 997 Coastguard ���������������������������������������������������������������������������������������������������������������������������������������������������������������� 996 Electricity failure ����������������������������������������������������������������������������������������������������������������������������������������������������� 991 Water failure ������������������������������������������������������������������������������������������������������������������������������������������������������������� 922 Al Ameen service (for incidents related to harassment or safety) ����������������������������������������������������������������� 800 4888 Dubai Airports ���������������������������������������������������������������������������������������������������������������������������������� +971 4 224 5555 Dubai Municipality ���������������������������������������������������������������������������������������������������������������������������������������� 800 900 RTA �������������������������������������������������������������������������������������������������������������������������������������������������������������������� 800 9090 DEWA �������������������������������������������������������������������������������������������������������������������������������������������������� +971 4 601 9999 du �������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 800 155 Etisalat by e& ������������������������������������������������������������������������������������������������������������������������������������������������������������ 101

Nakheel Departments Nakheel Community Management Community living, rules, facilities, neighbourhood enquiries Write to us at help@nakheelcommunities.com

Visit nakheelcommunities.com

Call us at 800 NAKHEEL (6254335)

Development Contract and Planning Approvals Home modification approvals, NOC Write to us at planning.approvals@nakheel.com

Nakheel PJSC Sales, property snagging, mortgage registration, Title Deed Visit nakheel.com

Call us at 800 NAKHEEL (6254335)

Write to us at customercare@nakheel.com

Murooj Al Furjan / Community Living Guide

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Comprehensive Master Community Rules

1. Establishment of community rules

1.1 Title The statements, procedures, regulations and requirements contained herein as amended from time to time will be known as the “Community Rules & Regulations” or the “Community Rules” or the “Rules”, and such references will include the singular where applicable.

All capitalised terms and conditions in these Rules will, unless expressly stated otherwise, bear the meaning attributed to them in the Master Community Declaration (“Master Declaration”).

1.2 Master Community As per the Master Declaration, means each Master Community listed, which is to be divided into Plots and Common Use Facilities generally in accordance with each corresponding Master Plan or any amendment of such Master Plan and includes all or any extensions of or reductions to the Master Community from time to time.

1.3 Common Use Facilities As per the Master Declaration, means all open areas, services, facilities, roads, tunnels, turns, crossroads, corridors, curbs, islands separating the road, bridges, pavements, drainage sewers and systems, pipelines, lakes, pools, canals, fountains, water features and other watercourses or waterways, lidos, beaches, sea walls, quay walls, breakwaters, gardens, parks, green areas, public areas and playgrounds (if any), fire and safety facilities, transport access system/ facilities, including road and rail systems (if any) within the Master Community, security facilities, utility and administrative buildings designated by the Master Developer or an Infrastructure Service Provider, public access areas, installations, improvements and common assets and any associated street lighting, street 49

signage, other signage and furniture of the Master Community or any part of them that are intended for use by all Owners and that do not form part of the title of any Plot or Unit (but for the avoidance of doubt may be contained within such Plot or Unit by easement) but are the residual lands and buildings owned by the Master Developer (or any Infrastructure Service Provider) as is identified in the Master Plan, but excluding the Master Developer’s Commercial Facilities.

1.4 Authority The Managing Agent of the Master Community on behalf of Nakheel is authorized to ensure compliance with these Rules by each Owner and Occupier of the Master Community, to recommend amendments to these Rules, and interpret the application of these Rules to all Community Users including but not limited to their visitors, guests, contractors, employees, clients, customers and business associates (Together known as the “Community Users”).

1.5 Territorial Applicability The Rules will apply to all use and enjoyment of land, water, facilities and structures located within the Master Community and will bind all Community Users.

1.6 Objective The objectives of the Rules are to regulate the use and enjoyment of land, water, facilities and structures located within the Master Community in accordance with the Master Plan, and to protect the rights of privacy and enjoyment of all Community Users whilst ensuring that high standards of architecture, landscaping, maintenance and safety are achieved and maintained.

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1.7 Legitimacy and Purpose

1.8 Rights of Privacy and Enjoyment

1.10 Amendments

1.11 Public Liability

The Rules are given force and effect by the Master Declaration and are to be interpreted in conjunction with it. The Rules exist for the benefit of the Community Users and are designed to create an environment in which all Community Users can maximize enjoyment of their private homes and the Common Use Facilities. The Rules are created to ensure a serene, attractive and safe character and environment for the families, children, neighbours, and guests of the Master Community and to protect the investment of all Community Users. When in doubt, common sense and courtesy will prevail.

All Community Users are entitled to the right to privacy within their own homes and the right of enjoyment and use of a clean, pleasant, attractive, safe and well-maintained community. Community Users must respect the rights of privacy and enjoyment held by their fellow Community Users.

These Rules may be amended from time to time in accordance with Section 2, Administration and Procedures. Amendments must be consistent with the policies and purposes of these Rules. Amendments will come into effect at the date of adoption and from that date will form part of these Rules. All Community Users are required to comply with these Rules and any revision, amendment, addendum, supplement which the Master Developer may issue and publish from time to time.

Use of and presence on the Common Use Facilities is entirely at the risk of each and every Community User.

The Managing Agent and Nakheel are not responsible for any loss, damage, theft or injury to persons or property (including, but not limited to, loss of life), which may arise from use of or presence on the Common Use Facilities of the Community Users.

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1.9 Interpretation and Severability If an issue arises concerning discrepancies, inconsistencies or ambiguities within these Rules, the Managing Agent will interpret these Rules, clarify the issue, and where appropriate, amend these Rules accordingly. In the event that any competent court or government authority finds any of the provisions in these Rules illegal, void or unenforceable, the remaining provisions in these Rules shall remain in full force and effect as if there is no such illegal, void or unenforceable provisions incorporated.

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2. Administration and procedures 2.1 Powers and Duties 2.1.1 The Managing Agent is authorised to administer and enforce these Rules.

2.1.2 The Managing Agent will be responsible for monitoring the use of land, water, facilities and structures within the Master Community, receiving complaints, enforcing compliance with the provisions of the Rules, and the general administration of the Rules, including processing of permits and amendments.

2.2 By Law Amendments Whenever necessity, general welfare or administrative requirements justifies such action, the Master Developer may amend any part, chapter, section, provision, standard or procedure of these Rules with the prior approval of the Board of the Managing Agent.

2.3 Enforcement 2.3.1 Awareness Community Users and the Managing Agent are encouraged to regularly view the surrounding neighbourhood to familiarize themselves with the existing structures, design intent and natural beauty of the Community and to maintain awareness of any breach of these Rules.

2.3.2 Complaints 2.3.2.1 Where any Community User breaches these Rules or otherwise inconveniences another Community User, the injured party is encouraged to directly notify the offending party of the breach or inconvenience in a polite and honest manner. Where Community Users are unable to resolve disputes or complaints directly between themselves, they may refer them in writing to the Managing Agent.

2.3.2.2 The Managing Agent is authorised to take action to remedy any matter that is the subject of a complaint or dispute under these Rules in any manner it deems appropriate in the circumstances and such 53

remediation shall be at the offending party’s cost. The Managing Agent may also refer such a matter to the Relevant Authority. The Managing Agent may issue a notice of non-compliance on the offending party for any breach of these Rules and may require immediate remediation of the breach. A non-compliance fee may also be levied on the offending party and remedial action may be required per the Schedule attached, which may be amended from time to time. The Managing Agent may also report the non-compliance to the Relevant Authority or Dubai Police. The Managing Agent may also take any of the action set out in these Rules against the offending party.

2.3.3 Review 2.3.3.1 The Managing Agent will review all complaints and its staff will carry out the necessary investigations.

2.3.3.2 The Managing Agent has the right to remove contractors should the relevant breach of the Rules be related in full or part to Works and to block the access of the respective contractor if necessary. The Managing Agent may also make deductions from the security deposit per paragraph 7.4 of these Rules for any damage caused to Common Areas or the Master Community by the relevant contractor or its workers when undertaking Works.

2.3.3.3 The Managing Agent and the Relevant Authority will meet to review the facts and determine what breach(es) exist, if any under, and what specific section(s) of the Rules have been breached.

2.3.4 Immediate Action 2.3.4.1 If, in the opinion of the Managing Agent, a breach of these Rules exists, which threatens persons or property, is likely to cause damage to the Master Community in any way, the Managing Agent is authorized to immediately enforce these Rules.

2.3.4.2 The Managing Agent is authorised to pursue any breaches of these Rules immediately until such breaches have been corrected. This includes, but is not limited to, levying on individual Residents such penalties as the Managing Agent, acting reasonably, sees fit in the circumstances.

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3. General guidelines 3.1 Abuse of Master Community Staff Community Users are expected to treat the staff of The Managing Agent and any of its service providers in a cordial and polite manner. Verbal and/or physical abuse will not be tolerated under any circumstances and will be referred to the Relevant Authority.

Complaints regarding Master Community Staff should be presented in writing to The Managing Agent.

3.2 Nuisance Activities 3.2.1 Community Users should not undertake any nuisance, or obnoxious and offensive activities within the Master Community. Such activities include, but not limited to, offensive noises, odours, smoke, vibrations, and obstruction of views. Further, any activities which may be or may become an annoyance or nuisance to the neighbourhood within the Master Community, or which may interfere with the right of quiet enjoyment held by any Community Users, or which may be considered inconsistent with the cultural values and sensitivities of the UAE should not be undertaken.

3.2.2 Community Users should not generate loud and/or disturbing noise of any kind, including, but not limited to, noise created by pets, televisions, stereos, musical instruments, cars and motorcycle engines. Casual parties and gatherings inside a Unit are permitted until 12:00 midnight. Noise which is in breach of Relevant Authority guidelines in relation to noise generated in residential areas is not permitted at any time within the Master Community.

3.2.3 Noise from garden equipment is only allowed between 9am and 5pm during weekdays and from 10am to 5pm on Saturdays. No noisy works are permitted on Sundays or public holidays in the UAE. 3.2.4 Consumption of alcoholic beverages is prohibited anywhere in the Common Areas and must be confined to private residences and duly licensed commercial premises (including for the avoidance of doubt any parts of the Common Areas designated for the exclusive use of such duly licensed commercial premises) in accordance with Applicable Laws and the requirements of Relevant Authorities.

3.2.5 The Owner and Resident are responsible for the acts and behavior of their guests, family members and employees. Any risk and/or damage to others, property, neighbouring property, Common Areas and Common Use Facilities of the Master Community will be the sole responsibility of the Owner and Resident.

3.3 Privacy 3.3.1 Activities which may unreasonably interfere with a Community Users’ right of privacy within his or her private home should not be undertaken. Specifically, Community Users should: not attempt to look into a neighbouring Plot or Unit or to look into the windows of neighbouring structures; and take reasonable measures to protect their own privacy through the design of their window treatments and landscaping, provided that such measures do not adversely impact on the overall design elements of the Master Community or otherwise contravene the Community Rules.

3.3.2 Subject to Applicable Laws, installation of security cameras of any kind is only permitted with a written approval of the Managing Agent. After obtaining the said approval, cameras may only be installed in such a way that they do not cover neighbouring plots and structure. Recording of such cameras must be made available to the Managing Agent and Relevant Authorities upon demand.

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3.4 Pets Dubai Municipality Rules and Regulations for Pets should be followed. In addition to that, the following apply: 3.4.1 Undomesticated animals, including but not limited to wild animals, poultry, fowl, horses, cattle, sheep, goats and swine must not be brought into or kept within the Master Community.

3.4.2 Domestic animals such as reptiles, dogs, cats, birds and fish (“Pets”) may be kept as household pets within the Master Community, provided that they are not kept, bred or raised for commercial purposes, nor, as determined by the Managing Agent, kept in unreasonable quantities.

3.4.3 Each dog must be kept on leash and under the handler’s full control at all times outside the limits of the owner’s private property within the Master Community.

3.4.4 Pet Community Users are fully responsible for their Pets at all times. Pet owners are liable to all other Owners, Residents, their families, guests and Tenants and invitees for the actions of any animal brought or kept in the Master Community. Pets are strictly prohibited within and around children’s play areas, swimming pool areas, playgrounds and other sport areas.

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3.5 Dangerous and Illegal Articles and Activities

3.6 Waste Management

3.5.1 Open fire, hunting, trapping and discharge of firearms and the use of toy guns and air guns (such as “BB guns”) which can inflict damage on persons or property is strictly prohibited within the Master Community, as is the storage or possession of such firearms or any explosives, hazardous chemicals or other dangerous items.

3.6.1 Dumping of any of the following is prohibited in the Master Community bins, skips or common areas:

3.5.2 Use and storage of fireworks is prohibited in the Master Community except for fireworks stored and used by hotel operators providing such hotel operators shall apply in advance for a written no objection certificate (NOC) from the Managing Agent and Relevant Authority (as applicable).

3.6.2 Community Users must not keep or use incinerators on their properties.

3.5.3 No open fires shall be lit or permitted within the Master Community.

3.5.4 Activities or conditions which endanger the health and/or safety of others are prohibited.

3.4.5 Any damage or nuisance caused by Pets will be solely attributed to the Pet Community Users. Subject to Applicable Laws, the Managing Agent is authorised to request the Relevant Authority to impound and remove any type of animal (including Pets) from the Master Community, which, in The Managing Agent’s opinion, poses a nuisance or threat to the Community Users. No animal shall be allowed to make an unreasonable amount of noise or to become a nuisance.

3.4.6 Any Pet excrement deposited anywhere inside the Common Areas of the Master Community must be promptly removed and properly disposed of in a sanitary manner by the resident or their appointed staff. Dog handlers are deemed to include resident domestic employees that exercise the Pet. 3.4.7 All permitted dogs and cats must wear appropriate identification (including current contact numbers of the Pet’s owner) at all times when outdoors and all Pet Community Users are to have evidence of all registration and inoculations. It is the responsibility of the Owner to ensure their Pets are vaccinated.

3.4.8 The Managing Agent has the right to hold/grab any unleashed pet within the Master Community without referring to the resident. Removal of unauthorised pets will be done at the sole expense of the Owner/Resident.

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3.4.9 Pets must be housed and cared for in a humane manner and in accordance with best international practices on animal care. No slaughtering of animals shall take place within the Master Community and/ or the confines of any property including apartments, townhouses and villas.

3.4.10 Upon written request of any Owner or Resident, the Managing Agent shall conclusively determine in accordance with these Rules whether an animal is a domestic household pet, whether an animal is making an unreasonable amount of noise, whether an animal is being allowed to run at large or whether an animal is a nuisance. The decision of the Managing Agent in such matters is final, conclusive and shall be enforced.

3.5.5 In general, activities that endanger the health and/or safety of others; violate the procedures, rules and directives set by the competent authorities to maintain public health; and which violate any law, statue, rule, decree or regulation in the United Arab Emirates are prohibited.

3.5.6 An Owner shall not change the use of his Plot without the prior written consent of the Managing Agent, the granting or withholding of consent shall be at the discretion of the Managing Agent.

Bulk items such as furniture

Land fill such as sands or rocks or gravel

Construction debris

Hazardous material such as oil and flammable liquids

Ashtrays and cigarettes

3.6.3 Commercial establishments (such as but not limited to restaurants, coffee shops and supermarkets) should make separate waste disposal arrangements with the Managing Agent and shall strictly use the allocated skips at all times.

3.6.4 Garbage and Unsightly Matters: All garbage including but not limited to household waste, green waste and restaurant waste for collection should be placed inside specific containers provided for that purpose.

3.6.5 Dumping of large and heavy waste, construction and fit out waste, ashes, trash, rubbish, sawdust, garbage, landfill, rocks, grass and landscape cuttings, solid waste and any type of refuse or other unsightly or offensive materials is expressly prohibited within the Master Community. Owners and Residents are responsible, at their cost, for the removal of all such material from the Master Community, other than household waste and garden refuse packed in waste bags specific to this purpose and recovered by the waste removal contractors.

3.4.11 Pet food of any kind should not be left on common areas, or near any structures, including front porches, decks and/or balconies.

3.4.12 Community Users may contact the Dubai Municipality if there is a serious incident involving a Pet within the community. This includes losing Pets, abandoned Pets, inhumane treatment of a Pet, disturbance by neighbour’s Pet within the community and being attacked by a Pet. 3.4.13 The decision of the Managing Agent in enforcing such matters is final, conclusive.

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3.6.6 Owners and Residents must make separate arrangements, at their own cost, for the disposal of large and/or heavy items, landscape cuttings and green waste.

3.6.7 Owners and Residents shall regularly remove all weeds, rubbish, debris, refuse containers, woodpiles, storage boxes, tools and unsightly objects or materials of any kind from their Plot and shall not allow such items to accumulate upon the Plot.

3.6.8 All service yards, or service areas, clothesline areas, sanitary containers or stored materials on any portion of a Plot shall be enclosed, fenced or screened appropriately (as approved by the Managing Agent) in such a manner that such yards, areas, containers and stored materials will not be visible from any neighbouring property or street.

3.6.9 No incinerator shall be kept or maintained on any Plot.

3.7 Housekeeping Storing any material such as but not limited to boxes, furniture, toys or any other kind of material outside the boundaries of the Property for any period of time is strictly prohibited. The Managing Agent have the right to penalize for such activities and remove the stored material.

3.8 Graffiti and Vandalism The acts of graffiti or vandalism are strictly prohibited within the Master Community. Any Community User in breach of this Rule will be strictly liable for the cost of cleaning, repair or replacement of damaged or affected property. All incidents of serious vandalism will be reported to Dubai Police for their further action.

The cost of reinstatement of the item or area that has been vandalised shall be directly charged to those individuals found to be causing the vandalism. In the event that the individual(s) causing the vandalism cannot be found, the costs to reinstate shall be included as a cost that will be recovered from the annual service charges.

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3.9 Signage

3.10 Property Use

3.9.1 Signs, advertisements, notices or other lettering should not be exhibited, displayed, inscribed, painted or affixed to a building or its entrance or any part of the Common Use Facilities without the written approval of the Managing Agent.

3.10.1 The use of any unit shall be as per Applicable Laws and the licensed use as issued by the Relevant Authority at all times.

3.9.2 One (1) temporary sign per Unit may be posted, placed in the ground, near the garage or near the front door, within the Plot subject to Managing Agent advance written approval and specifications.

3.9.3 Commercial signage installed by contractors such as landscaping, pool and civil contractors while working on an individual property may be displayed for the duration of the civil works and must be removed once the work is completed, the entire period not to exceed four (4) weeks. The design of the signage must meet the specifications stated by the Managing Agent from time to time.

3.9.4 No sign or advertising device of any character may be erected, maintained or displayed upon any portion of the Common Use facilities in front of private property unless and until the same has been approved by the Managing Agent and should be of standard approved size and of professional quality.

3.9.5 No signs, including banners and flags are to be placed on balconies, roofs and windows.

3.9.6 Any sign that does not adhere to the above standards will be removed from the site at the occupier’s expense in addition to the issuance of notice of non-compliance.

3.9.7 Owners and Residents are not permitted to engage in distribution of brochures, flyers, and advertisements of any kind whether for commercial, charitable, for community and or informational purposes or not, without express approval of the Managing Agent. Approval may be granted at the sole discretion of the Managing Agent and charges and cost of distribution will be the sole responsibility of the resident requesting such distribution once an approval is granted.

3.10.2 The total amount of persons residing in a Residential Home at any given time must not exceed the maximum number defined by the relevant local authorities.

3.10.3 Barbeques inside residential units or on balconies are strictly prohibited.

3.10.4 Any commercial units in the Master Community are to be used for licensed commercial uses only unless otherwise authorised in writing by the Managing Agent.

3.10.5 No business or commercial activity to which the general public is invited shall be conducted within any unit designated as residential within the Master Community without written permission from the Managing Agent.

3.11 Insurance and Fire Safety 3.11.1 Owners shall take out property insurance against appropriate insured risks for the full replacement cost of their Plot or Unit (as applicable), including all insurable improvements and contents.

Owners agree that in the event of damage to or destruction of structure on or comprising their Plot or Unit, the Owner shall promptly proceed to repair or to reconstruct in a manner consistent with the original construction or such other plans as are approved by the Developer or Managing Agent. Owners shall pay all costs which are not covered by insurance proceeds.

If the Owner fails to comply with this provision and such failure persists for 30 days after written notice to repair or maintain is given, the Managing Agent shall be entitled to remedy the matter in such way as it deems fit and to recover the cost of doing so from such Owner.

3.11.2 Nothing shall be done or kept in any Plot or on the Common Areas which will increase the rate of insurance under any insurance policy applicable to any Plot and/or the Master Community or cause the same to be cancelled.

3.11.3 Tenants are required to carry sufficient insurance for all contents and improvements within their Plot or Units.

3.11.4 Each Owner is required to install a fire extinguisher at his/her expense inside their Unit, preferably within the kitchen area. The Owner (and its permitted occupiers) must maintain the fire extinguisher equipment operable and in good working order. Cooking appliances, gas tank/hose and gas regulators must be kept in good working condition and safely away from any fire using defects. Gas cylinders must be adequately covered to prevent direct sun light. To ensure compliance, Managing Agent as the right to conduct routine inspection of the property.

3.11.5 In case of an emergency including but not limited to fire, flood, earthquake and/or otherwise, if it is deemed that there is imminent danger to life or property, and if the resident or the Owner is not immediately available to open the door, the Managing Agent through its authorized personnel, with or without civil defense personnel, may enter the Unit without prior notice. This includes breaking locks or doors to enter the Unit. In such cases, the Managing Agent and its authorized staff shall not be held liable for any damages resulting from such entry.

3.11.6 Security and safety is the responsibility of each Owner, Resident, their families, guests, visitors and employees. The Managing Agent assumes no responsibility or liability for the safety and/or security of Owners, Residents, their families, guests, visitors and employees or for negligence or criminal acts of other persons.

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4. Common use facilities 4.1 Access and Use

3.12 Household Staff 3.12.1 Household staff, including (but not limited to) housemaids, drivers, cooks, and gardeners should hold a valid residence visa issued by the Dubai Immigration Department. All household staff shall apply to the Managing Agent for an access permit for the Master Community.

3.12.2 Owners and Tenants are fully responsible if they are found accommodating household staff not directly sponsored by them. Owners and Tenants are liable for criminal prosecution by the appropriate authorities as per the dictates of Applicable Laws.

3.13 Leasing Residential Homes Community Users are responsible to hand over the “Community rules and code of behaviour” to all occupants of their properties in order to comply with the same at all times. The Managing Agent has the right to immediately enforce these rules and regulations if the occupier breaches any and to inform the Owner of their property’s occupier breach.

3.13.1 The occupier of the property must obtain the Owner’s permission in writing before proposing his/ her request to the Managing Agent for any Works (defined in paragraph 7 below) to any Unit.

3.13.2 The minimum residential leasing term of a leasing agreement is 180 days. Shorter durations are not allowed in the case of residential units which are permitted by the Master Developer to be used as holiday homes subject to the Owner of such holiday home obtaining all required permits and complying with the requirements of Relevant Authorities and Applicable Laws.

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3.13.3 Community Users are responsible for ensuring that all occupants of their Units (both residential and commercial) comply with the Rules at all times.

However, in all cases, the Landlord or Owner shall be liable to the Managing Agent. The Owner is responsible for ensuring that all occupants comply with the Rules. The Owner and relevant occupiers from time to time within the Master Community are responsible for ensuring the Managing Agent has up to date contact details for both the Owner and relevant occupiers at all times.

3.13.4 Community Users must register leases with the Managing Agent within fourteen (14) days of the lease execution by providing Managing Agent with a copy of the lease together with supporting documents. The Managing Agent must be informed of any renewals, early surrender or termination of such leases within fourteen (14) days of the occurrence of such events.

4.1.1 The Common Use Facilities are for the exclusive use of Owners and Tenants of the Master Community, their direct family members and guests. Owners and Tenants shall limit the number of guests using the facilities to ensure access for other Community Users is maintained at all times. The Managing Agent reserves the right to assess whether the number of guests accompanying a Community User is indeed reasonable or not.

4.1.2 All persons using the Master Community’s shared facilities and equipment do so at their own risk and must adhere to the Rules and regulations posted in various locations throughout the interior and exterior of the facilities. Specifically, pedestrians shall have right of way on footpaths surrounding ornamental lakes. Joggers, cyclists, roller-bladers or persons using any other recreational means shall give way to pedestrians on the footpath.

4.1.3 Community Users wishing to hold private functions in any park, beach or other part of the Common Use Facilities must obtain the Managing Agent’s prior permission and shall limit the number of guests per the requirements of the Managing Agent from time to time. If permission for such private function is granted, it may be subject to any conditions, which the Managing Agent deems necessary acting in the interests of the Master Community. The Community Users shall adhere strictly to the hours of operation. The Managing Agent may require an admin fees and/or any other fee which the Managing Agent sees necessary. The Community User will be responsible for any damage to or cleaning of the applicable park, beach or other like area arising from their private function.

3.13.5 No partitioning of the Unit for the purposes of letting out individual rooms will be permitted.

3.13.6 No Owner or occupier shall engage in any activity upon the property that is not in compliance with any law, ordinance, statute, rule or regulation of Dubai or of United Arab Emirates.

3.13.7 Owners and occupiers shall strictly adhere to the terms of easements and restrictions benefiting or burdening the Plot or Unit.

3.14 Charitable and fundraising activities Any charitable or fundraising event or activity within Nakheel communities must be approved by the Islamic Affairs and Charitable Activities Department prior to obtaining approval from the Managing Agent.

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4.1.4 The entrances, pathways and access roads of the Master Community must not be obstructed or used for any purpose other than ingress and egress to and from Community Users’ properties. Carts, carriages, chairs, tables, bicycles and other similar objects such as toys, brooms, shoes, garbage cans/bins, recycling bins and potted plants must not be stored in the Common Use Facilities unless approved by the Managing Agent.

4.1.5 Private property including but not limited to beach furniture, water craft and play equipment must not be left unattended or stored in the common areas in the Master Community such as sikkas, beaches and courtyards within the Master Community.

4.1.6 Community Users must not damage, or modify any landscaping located within the Common Use Facilities.

4.1.7 Nothing may be altered, constructed or removed from any part of the Common Use Facilities without the prior Written Approval of the Managing Agent.

4.1.8 Community Users must not use pushbikes on the main streets and tunnels within the Master Community.

4.1.9 The plant, filtration and telephone rooms and building rooftops contained within the Master Community are strictly ‘out of bounds’ to all Community Users at all times. Community Users in breach of this Rule will be strictly liable for any damage to person or property and for the cost of cleaning, repair or replacement of damaged or affected property.

4.1.10 All children below the age of fourteen (14) years old must be supervised at all times in the Master Community, Common Areas and Common Use Facilities by a parent or guardian aged eighteen (18) years or older.

4.1.11 Pets are strictly prohibited within sports areas and in parks. Pets must be kept on a lead in other Common Areas and Common Use Facilities.

4.1.12 Failure to comply with the Rules may result in the Community User being prohibited from using the facilities. Severe non-compliance with the regulations may result in the Community User being permanently prohibited from using the Common Use Facilities.

4.1.13 Community Users shall abide by any rules and/or regulations that may be posted at or on the Common Use Facilities.

4.1.14 Community Users are prohibited from washing their vehicles anywhere in the Master Community, where washing involves spilling water or any other kind of liquid. Environment-friendly dry washing is allowed.

4.1.15 Community users must respect at all times adjoining Community Users’ right to quiet enjoyment of the facilities and common areas within the Master Community.

4.1.16 Any damage to property or amenities in the Common Use Facilities will be chargeable to the individual responsible for causing the damage or, if they are a minor, their parent or legal guardian or the

Owner of the property in which they are a resident, occupier or guest. Any serious damages that may result in subsequent death or injury of users will be promptly reported to the local law enforcement body.

4.1.17 Delivery personnel and taxi and school bus drivers are also allowed into the community for the express purpose of delivering to or dropping off or picking up Residents.

4.1.18 Service providers, building contractors and handymen are permitted to enter into the community only with approved entry permits and documents issued by the Managing Agent.

4.2 Moving Process

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4.2.3 New Owners, Residents and Tenants can start moving their belongings into their Unit or Plot after the move-in Permit has been issued and only between 9am and 5pm during weekdays and from 10am to 5pm on weekends in the UAE. Moving into the Master Community is not permitted during public holidays in the UAE. 4.2.4 Vehicles of movers and contractors will be permitted to enter the Master Community during the same times.

4.2.5 New Owners, Residents and Tenants moving into a multi-owned building are required to inform the Managing Agent and the building security in advance so that an elevator can be allocated for the move.

4.2.1 New Owners, Residents and Tenants are welcome to the Master Community and are required to observe move-in and move-out policies and regulations stipulated by the Managing Agent from time to time.

4.2.6 Any garbage, trash, cardboard boxes and/or otherwise resulting from moving in should be handled by the new Owner/Tenant in accordance to Articles set forth in these Rules.

4.2.2 New Residents and Tenants are required to obtain a Move-in Permit from the Managing Agent’s office and register themselves their household staff, pets and vehicles at the Managing Agent’s office and receive their access cards and copy of these community Rules. New Residents and Tenants are encouraged to apply for such move-in permit at least three (3) days in advance of the relevant move in date.

Not having received a copy of these Rules would not relieve any resident from the requirement to observe and follow these Rules.

4.2.7 New Owners, Residents and Tenants shall be responsible for any damages, including to their belongings, caused during shifting in their belongings.

Owners, Residents and Tenants vacating a Unit or Plot in the Master Community are required to obtain a move-out permit from the Managing Agent.

4.2.8 Owners, Residents and Tenants moving out must return all keys and access cards to the unit Owner and pay all utility bills until the last day of their stay, settle any and all outstanding fees including but not limited to maintenance invoices and non-compliance

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4.4.8 Swimming Pool equipment shall not be at any time or for any reason removed and/or misused.

4.4.9 It is prohibited to swim under the influence of alcohol or illegal/regulated drugs. Excessive display of affection and profanity is against UAE laws and will not be tolerated in public and in common areas including pools and beaches.

4.4.10 Owners, Residents, Occupants, guests and visitors are advised that use of swimming pools is entirely at their own risk. Subject to Applicable Laws the Managing Agent and Developer are not responsible for any loss, injury, loss of life, damage or loss of belongings arising from the use of the swimming pool areas and facilities.

4.4.11 Residents assume full responsibility and risk using the beaches at the Master Community. Parties and gatherings of any kind are not permitted on any of the beaches in the Master Community unless with a written approval of the Managing Agent. If approved, the Managing Agent may set restrictions including but not limited to number of people and timings.

fees and obtain a clearance certificate. Failure to do so may result in additional fees and legal action. Owners, Residents and Tenants shall only be permitted to move out from Units and Plots within the Master Community between 10am and 5pm on the final date of departure agreed between the Managing Agent and the Owner/Resident/Tenant. Moving out of the Master Community is not permitted during public holidays in the UAE. The Managing Agent must be informed a minimum of three (3) working days in advance of the departure date in order to carry out a final inspection of the Unit or Plot (if applicable) and complete the move-out permit. Owners, Residents and Tenants are required to disconnect the utilities and close their account when moving out. Failure to do so may incur charges even after vacating which shall be the responsibility of the Owner and/or Resident.

4.3 Sports Areas and Playgrounds 4.3.1 Community Users shall when using sports and recreation areas such as playgrounds note the following: suitable attire must be worn in and around the sports areas at all times; and the Managing Agent and/or the Community Manager reserves the right to close any of the facilities for maintenance or for special Community functions, tournaments or events or to change the intended use of the facility altogether.

4.3.2 Any rules and regulations posted by the Managing Agent must be adhered to at all times.

4.3.3 The Developer and the Managing Agent is not responsible for any loss, injury, loss of life, damage or loss of belongings arising from the use of sports areas 65

and facilities. Community Users should be aware that equipment may become hot during summer months and should exercise caution particularly when allowing children to use the equipment.

4.4 Swimming Pools and Beaches

4.4.12 Vehicles on waterways are prohibited – particularly motorized vehicles – except with prior written approval of the Managing Agent.

4.4.13 No commercial activity is permitted on the waterways without prior written approval of the Managing Agent.

4.4.14 Glass containers, glass bottles or other breakable objects are not permitted on the beaches or in the swimming pool areas of the Master Community.

Barbecues are not permitted in the swimming pool and beach areas of the Master Community nor in the Common Areas and Common Use Facilities.

4.4.15 The Managing Agent does not accept any responsibility for loss, theft or damages caused to any item or person or personal belongings in the Master Community. The Managing Agent and its staff will not be held responsible or liable for any injury, accident or loss, including fatalities or damages whatsoever to any person or Property.

4.4.16 The Managing Agent may close any or all swimming pools and beaches for maintenance, cleaning, or private functions whether temporary or permanent. Managing Agent reserves the right to deny entry to any of the beaches at the Master Community to anyone at any time at its sole discretion.

4.5 Lakes (Jumeirah Islands) 4.5.1 Recreational activities of personal water activities including but not limited to swimming, fishing, operation of all kind of watercrafts including jet skis, water-skiing and any other activity involving towing, free styling, surfing, driving, private hovercrafts, airboats to take off and landing of aircrafts are strictly forbidden within the lakes.

4.4.1 Running, jumping and pushing are not allowed anywhere within the pool areas.

4.4.2 No diving or acrobatics are permitted by or in the pool.

4.4.3 No activities are to be undertaken that would affect the peaceful use of the facilities by other Residents including excessive noise.

4.4.4 Children under the age of fourteen (14) years must be under the supervision of an adult at all times in the Master Community including at swimming pools and beaches.

4.4.5 In the interest of hygiene, all persons are required to shower prior to using the pool or jacuzzi.

Swimming in the community swimming pools is allowed only with suitable swimsuits.

4.4.6 All rules and regulations posted at the pools by the Managing Agent must be adhered to. The Managing Agent may revise such rules from time to time at its sole discretion.

4.4.7 The decision of the lifeguard and/or pool supervisor regarding pool safety and what is disturbing to other Community Users is final.

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4.5.2 No swimming or fishing is permitted at any time in any part of the lake system.

4.5.1 Recreational activities of personal water activities including but not limited to swimming, fishing, operation of all kind of watercrafts including jet skis, water-skiing and any other activity involving towing, free styling, surfing, driving, private hovercrafts, airboats to take off and landing of aircrafts are strictly forbidden within the lakes.

4.5.2 No swimming or fishing is permitted at any time in any part of the lake system.

4.6 Sea Water Surfaces (Palm Jumeirah) 4.6.1 The use of motorized watercraft and motorized boats such as jet skis, motor boats, hovercrafts and airboats is strictly forbidden within and between the Fronds.

4.6.2 Use of kayaks, paddles and sailing crafts is allowed between the Fronds in daylight hours.

Carrying out such activities is prohibited after the sunset.

4.6.3 Use of electric boats is allowed with a maximum speed of 5 knots.

4.6.4 Using or driving any motorized vehicle on the beaches is strictly prohibited.

4.6.5 Permitted vessels may only be launched from slipways or other areas specifically allocated for launching purposes within the Master Community.

4.7 Private Functions/Events 4.7.1 Community users must obtain the Managing Agent’s permission prior holding any private function using any of the common areas in the Master Community. Such events or parties shall finish by midnight. For any event inside an Owner/Resident’s property, the Owner/Residents should obtain advance approval from security in order to provide the applicant with rules and regulations including but not limited to parking and times.

4.7.2 All access to and from neighbouring properties must be maintained during event set up, clean up and during the event itself.

4.7.3 No alcohol may be brought to, or consumed upon the Common areas within the Master Community.

4.7.4 In the use of any of the areas within the Master Community, The Community user is to request their guests at the event to behave in a manner consistent with a residential area (i.e. no swearing, lewd behaviour, reckless driving, etc.).

5. Vehicles 5.1 Parking and Road Usage/Safety 5.1.1 Car Parking is permitted in areas designated by the Managing Agent. Cars must not be parked on pavements, gardens, lawn areas, road verges, beaches, footpaths, landscaped areas or in front of Master Community entry drives, fire hydrants, or any areas/structures related to the provision of emergency services for any period of time.

5.1.2 With the exclusion of emergency repairs and maintenance, Community Users must not carry out mechanical, painting, repair or other modifications to vehicles located upon any part of the Common Use Facilities. Major repairs shall not be conducted to any vehicle of any kind in car ports or on the Common Use Facilities except for emergency repairs to the extent necessary to enable the vehicle to be moved to a proper repair facility.

5.1.3 Community Users are requested to use their garages and the driveways located within their properties as the only location for parking their vehicles (for villas). Car ports shall not be used for storage of any goods and/or materials. Car ports shall not be used for a workshop or other use if such storage or use would prevent the homeowner from parking the required number of vehicles that the car port was intended to store.

5.1.4 On-street parking lots are reserved for visitors.

On-street parking should not block access to neighbours’ residences at all times (for villas).

5.1.5 No dune buggy, jet ski, water craft, water craft trailer, truck, recreational vehicle, boat, shipping container, mobile home, caravan, motor home, van or camper shell which is detached from a vehicle shall be parked within any private street or alley or anywhere else within the Master Community or Common Use

4.6.6 Diving is strictly forbidden within Palm Jumeirah.

4.6.7 Fishing is not permitted anywhere within Palm Jumeirah.

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Facilities, unless for a temporary period and upon express approval from the Managing Agent.

5.1.6 Parking of permitted vehicles in the common areas in the Master Community shall be for a maximum of one (1) month per location (parking lot). If a vehicle has been seen to be parked for a longer period of time a notice will be posted for the Owner/Resident to contact the Managing Agent.

Failure to contact the Managing Agent within a time as set on the non-compliance notice will mean that a removal process will be started. The authorities will be informed, and the vehicle will be removed in accordance with Applicable Laws and regulations. No costs will be borne by the Managing Agent for the removal or retrieval of the vehicle by the owner. Any damage to the vehicle will be at the vehicle owners’ expense.

5.1.7 Oversized vehicles should not be parked anywhere in the common areas in the Master Community. An oversized vehicle is deemed to be any vehicle that does not fit into one parking lot.

5.1.8 Inoperative vehicles should not be parked in exposed open areas in the Master Community nor shall they be visible from a neighbouring property or from streets or access roads.

5.1 Parking and Road Usage/Safety 5.1.9 Community Users are responsible for ensuring their guests obey these parking guidelines.

5.1.10 No overnight parking of any unauthorised motor vehicle – as defined by Dubai Police as fit for use on the public roads – shall be allowed on any street within the Master Community, unless approved in advance by the Managing Agent.

5.1.11 No trailer, truck, boat or recreational vehicle shall be used as a living area within the Master Community.

5.1.12 If necessary, vehicles will be clamped, a non-compliance fee will be issued and the vehicle will be towed away at the vehicle owner’s expense.

Incidences of non-compliance with the Rules may also be reported to local authorities by the Managing Agent.

5.1.13 Please note, in relation to the applicable speed limit on the Master Community streets in all instances, the posted speed limit signs will apply.

5.1.14 No motorized vehicle of any kind may be operated in any manner which is dangerous, noisy or which creates a nuisance. Any breach of the speed limit or driving considered to be dangerous by the Managing Agent shall be deemed to be a serious

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breach of the Rules and shall be dealt with accordingly.

The Managing Agent reserves the right to issue non-compliance fees and to report such incidents to the Relevant Authorities, including Dubai Police.

The Managing Agent further reserves the right to refuse entry for those who are deemed to be repeat offenders into the Master Community.

5.1.15 The operation of dirt bikes, trail bikes, sand buggies, off-road vehicles, and non-licensed motorized vehicles is not permitted anywhere in the Master Community.

5.1.16 Pedestrians always have the right-of-way on walkways and footpaths.

5.1.17 No parts of the streets, walkways and footpaths shall be used for the storage of personal items or material.

5.1.18 Commercial vehicles (including those with advertising branding) should not be driven, parked or stored within the Master Community except temporarily for a maximum of four (4) hours while providing a delivery or service to the Managing Agent or a resident of the Master Community. A commercial vehicle includes, but is not limited to a car, van, bus, truck, semi-trailer, tractor, or any other type of vehicle that either equipped with external tracks or tool boxes or contains work equipment readily visible to other Community Users.

5.1.19 The operation or temporary use of construction trailers, vans, or other trucks, machinery/equipment, construction shelters or facilities must be used exclusively in connection with the construction of any works approved by The Managing Agent.

5.1.20 The provisions of these rules shall not prevent any reasonable emergency vehicle repairs or operation of any emergency vehicle, ambulance, civil defense etc., within the Master Community.

5.1.21 The Managing Agent may post signs containing rules and regulations regarding parking and speed limits in the Master Community, which must be adhered to at all times.

5.1.22 In case of non-compliance with any parking rules set out in these Rules, the Managing Agent has the right to remove and/or tow the violating vehicle(s) and ask for fees in form of penalties and/or reimbursements of removal and/or storage costs.

5.1.23 Uninsured and unregistered vehicles not displaying a valid license plate number are prohibited to be parked anywhere in the Master Community.

5.1.24 Vehicles are not to be parked in a People of Determination parking space without a valid People of Determination placard or similar authorisation.

The Managing Agent reserves the right to tow away a vehicle at its sole discretion if the vehicle is parked at a People of Determination space, blocking other vehicles, blocking access to a Unit, entrance or access point or occupying more than one parking spot. The Manager is under no obligation to warn the owner of the vehicle or issue a non-compliance notice in such cases. No costs will be borne by the Managing Agent for the removal or retrieval of the vehicle by the owner. Any damage to the vehicle will be at the owners’ expense.

5.1.25 Vehicles are not to be parked in manner which interferes with any entrance to or exit from either the Master Community or any residence therein.

5.1.26 Sounding the horn of any vehicle within the Master Community is strictly prohibited except in the case for an emergency.

5.1.27 All vehicles belonging to Owners and Residents must be registered at the Managing Agent’s office. The Managing Agent will issue access cards to Owners and Residents based on its internal policy and procedures.

It is mandatory that all car owners carry their access cards at all times, failing which the security guards may request additional information and further details or even deny access and entry into the Master Community. An Owner or resident without a valid access card may be directed to the main entrance where a temporary permit will be issued to allow access for a limited time until an access card is issued or reactivated. Access cards and/or access stickers provided to any Owner or resident may only be used by Owners and their Tenants and promptly returned once the Owner or Tenant transfers or vacates the Unit.

5.1.28 Owners, Residents, occupiers, guests and other Community Users shall not at any time charge electronic vehicles in the Master Community using power designated for the Common Areas and shall instead use their own power arrangements for charging such vehicles on their own property.

5.1.29 Community Users must maintain their vehicles at all times in a clean manner which befits the high standard of development contained within the Master Community to the reasonable satisfaction of the Relevant Authority and Managing Agent. Noncompliance penalties may be issued and actions may be taken by the Managing Agent and/or Relevant Authority in accordance with Applicable Laws and local regulations. The Managing Agent will monitor the condition of vehicles parked in the Master Community from time to time and shall notify the Relevant Authority accordingly.

5.2 Operation 5.2.1 Vehicles that discharge fluids or damage the streets or any other common area within the Master Community in any way must be removed or repaired.

Community Users are responsible for the cleanup and/or repair or the reimbursement to the Managing Agent for the cleanup and/or repair required as a consequence of such damage.

5.2.2 Operation of dirt bikes, quad bikes, sand buggies, and un-licensed motorized vehicles should not be driven or used within the Master Community. Child sized pedal or electric vehicles should be operated under adult supervision at all times.

5.2.3 All walkways located on the Common Use Facilities should remain clear at all times. Rollerblading and skateboarding should only be undertaken in designated areas.

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6. Maintenance responsibility While the majority of common areas’ maintenance is the responsibility of Nakheel Community Management (NCM), there are some that are yours as a homeowner or resident. Please refer to the table below for the list of responsibilities.

Type of Maintenance

Responsibility of the Homeowner/Resident

Responsibility of the Community

Helpful Tips

Type of Maintenance

Responsibility of the Homeowner/Resident

Responsibility of the Community

Helpful Tips

During move in

You are responsible for any damage caused to the common areas while moving in/out (either directly or by the appointed moving company). Please keep all areas neat and clean after your use.

If not rectified, any damages you have caused to the common areas will be repaired by the community at your expense.

Ask your moving company to ensure adequate supervision during the move in/out process.

Please use the Move In/Out Permit, available on Nakheel Online Services

Plumbing and air conditioning

If you experience water tap leaks or airconditioner defects inside your villa, please arrange for service/ repair through a third-party provider.

Plumbing and air conditioning maintenance in common areas will be the community’s responsibility.

If you are planning a holiday, please switch off your main water valve inside/ outside your villa.

To your unit

Maintenance of your villa is your responsibility.

The community is responsible for the upkeep and maintenance of common areas and assets only.

Sign a contract with a reputed general maintenance company to help with your villa’s upkeep and repairs. Ensure they have necessary entry permits from NCM.

All utility connections within your villa and charges applicable to your villa are your responsibility.

Utility connections in common areas, such as street lights and pump rooms are maintained by the community.

Consider installing water saving devices and energy saving lighting mechanisms like LEDs to practice sustainable living.

Common area landscaping that encroaches on your property will be pruned by the community’s landscaping service provider. However, if the issue is pertaining to your neighbour’s property, a notice can be issued to prune the overgrown tree.

To report an issue, please contact: customercare@nakheel.com

For any common area landscaping queries, contact your Community Manager.

To report a common area irrigation leak, call the 24/7 security hotline on +971 4 390 3333.

Water and electricity

Private landscaping You are responsible for the maintenance of the trees or plants in your garden to upkeep the standards of the community. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus Lancifolius (Damas) trees are not permitted. Any private landscaping that encroaches on the common areas or on a neighbour’s property will have to be pruned by you such that it doesn’t interfere with the neighbouring areas.

Garbage disposal

You must make separate arrangements for the disposal of large and/or heavy items at your own expense. Household waste should be properly stored in the designated wheelie bins, until collection.

Garbage collection from the common area will be taken care of by NCM.

In case of disposal of construction debris, garden, bulk and landscape waste, get in touch with the waste collection service provider to arrange for collection at an additional cost.

Insurance

Protect your home and your belongings with Contents Insurance, including your furniture, electrical appliances, curtains, carpets and paint finishes on walls and ceilings.

Community Insurance covers the community from damage by acts of nature, fire, aircraft damage, explosion etc. Cover is also extended to damage of third party property in such instances.

If you are a tenant, get Contents Insurance to protect your belongings against the unexpected.

You must take necessary measures for pest control within your villa at your own expense. Inform your Community Manager of any dangerous pests found on your property immediately.

Usage of strong chemicals is prohibited.

NCM carries out pest control in all common areas (open parks, pathways, kids play areas) on a regular basis.

Engage a pest control service provider that is reputable and approved by Dubai Municipality to conduct pest control treatment regularly to help prevent any infestations in your villa and community.

Alterations

Any interior or exterior alterations to your villa may be carried out only with written consent from NCM and must be in line with the approved guidelines. Any damages to common areas as a result of your alteration work will be charged to you.

Common areas is NCM’s responsibility.

Unauthorised alteration is a violation of the Community Rules and will result in you being given a Non-Compliance Penalty. Additional strict penalties may be applied by the local authorities.

Pest control

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7. Private property

7.1.12 In the event it is deemed mandatory for the Managing Agent to carry out important maintenance works, scheduled or incidental, and these works may not be completed if the Managing Agent cannot have access to the Unit due to the absence of the Owner or the Resident, the Managing Agent through its authorised personnel, may enter the Unit with a fifteen (15) days’ prior notice to the Owner/Resident informing him/her about the required works. This includes breaking locks or doors to enter the Unit. The Owner/Resident shall be considered to have agreed with the entry, if he/she does not demonstrate his/her objection within the aforementioned period.

7.1.13 For buildings: The sewage manhole adjacent to the building that collects the building’s sewage and waste water is considered part of the building.

The building owner is responsible for maintaining the manhole at all times for preventing issues such as overflows, blockages and pests.

7.1 General 7.1.1 It is the duty of each Owner, at his/her sole expense, to keep all landscaping, including shrubs, trees, grass and other plantings, neatly trimmed, properly cultivated and maintained, and to keep his/her Plot free of debris and maintained in such a manner as to enhance its appearance.

7.1.2 Dumping of napkins, tissues, plastic items, cloth, mopping materials, chemicals or other household or construction waste or trash into sewage manholes or networks or storm water networks is expressly prohibited. Owners must cooperate during any network unblocking/cleaning/maintenance service in the Master Community at any time especially in emergencies.

7.1.3 Major landscape improvements may not be implemented without the prior written approval of the Managing Agent.

7.1.4 Any works that involves digging the soil and/ or hard landscaping shall be performed only after obtaining the necessary clearance from the Managing Agent and this is due to essential services being located 300mm - 400mm below the surface of residential homes. Major landscape improvements include (but are not limited to) construction of irrigation systems, swimming pools or other external structural elements or works.

7.1.5 Community Users are prohibited from sinking or digging water wells/bore wells anywhere within their private property. Community Users cannot undertake reverse osmosis or desalination plants anywhere within the Master Community. Community Users do not have the right to tap into any of the resources or utilities provided for the Common Areas such as and not limited to electricity, water, manpower, landscaping – such use is illegal.

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7.1.6 Dewatering of private swimming pools into the sewer network is strictly prohibited and will be enforced by notice of non-compliance and severe noncompliance fees, including those determined by Dubai Municipality.

7.1.7 Discharge of wastewater or dumping of rubbish onto adjacent plots or directly into the lake is strictly prohibited.

7.1.8 Community Users must not make modifications to structural walls (including boundary walls), interior house layout or plumbing, mechanical and electrical systems, landscaping or to any part of the Common Use Facilities, without the prior written Approval from The Managing Agent. All documents detailing such changes must be approved in writing by the Managing Agent and the Relevant Authority before works commence.

7.2 Balconies/Outdoors

7.2.4 No air conditioning equipment is permitted to be placed on balconies.

7.2.5 Balconies should not be used as storage areas for any items other than seasonal furniture. No items on the balcony may extend higher than the balcony wall, including personal items, except the following: hanging or potted plants, patio tables, umbrellas.

All of these must be kept in good condition and be aesthetically agreeable. Any resulting damage to the exterior of the residence caused by the installation of hooks or attachments for the purpose of hanging decorative items will be the responsibility of the Owner of the Unit.

7.2.6 The storage of any combustible items such as charcoal lighter or other flammable items on the patios, balconies, or hot water heater closets is strictly prohibited. Community Users are prohibited from installing apparatus, machinery, devices, systems or equipment that may expose a Unit, Plot or part of the Common Use Facilities to the risk of fire.

7.2.1 Private functions to be held on the outdoor area/ balconies within the Community Users property are not permitted without the approval of the Managing Agent.

7.2.7 No pots or other items shall be placed on top of any wall or railing and each occupier shall take reasonable steps to capture water from potted plants placed on a balcony.

7.2.2 Community Users must not make any improvements, alterations whether structural or not to their balconies, patio or similar area without the prior written Approval of the Managing Agent.

7.2.8 Linen, clothing, curtains, rugs, mops, laundry, and other articles should not be shaken or hung on any of the balconies or railings of Community Users’ properties nor on or from clotheslines which are visible above the patio walls.

7.2.3 Community Users should maintain the attractive exterior appearance of the Master Community by keeping their balconies in a clean and tidy condition.

7.2.9 Installing satellite dishes is balconies or on the building façade or other common areas is prohibited.

7.1.9 Community Users must not make any modifications affecting the appearance of the exterior of any property, including but not limited to balconies, awnings, lawns, canopies, sun shades, fencing, air conditioning units and related equipment, fans, screens, gutters, storm doors, satellite dishes, external radio or TV antennae and enclosures of any kind such as gazebos, pergolas, sheds, painting of the exterior, permanent decorations or any other changes without the prior written Approval of the Managing Agent. All documents detailing such changes must be approved by the Managing Agent and the Relevant Authority before works commence.

7.1.10 Community Users must not install any wiring and/or piping for any purpose which is otherwise visible on the exterior of their property or other properties.

7.1.11 Community Users must not carry out any work to the Common Use Facilities.

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7.2.10 Nothing may be attached to the exterior of any building, Unit or Plot or car port (where relevant) without the approval of the Managing Agent. Such items may include awnings, pergolas, shade cloth, shade or protective sheeting, etc.

7.2.11 Balconies and patios may not be used for storage of any storage units, boxes, refuse, unused furniture, cabinets, cartons, automobile parts, recyclable materials, storage and/or recycling containers, woodpiles, clotheslines, clothes drying racks, barbecue grills and/or other equipment, bicycles, or any children’s tricycles, wagons, strollers, skateboards, scooters, slides and playhouses so as to be visible to other Residents from the street or the ground level of a neighbouring Plot.

7.3 Yards and Landscaping 7.3.1 Community Users are solely responsible at their own expense for developing and maintaining the landscaped areas within their individual properties.

Such maintenance includes keeping shrubs, trees, grass and other plantings neatly trimmed, properly cultivated and maintained.

7.3.2 Planting Conocarpus trees including Damas trees is strictly prohibited anywhere within the Master Community.

7.3.3 Community Users may not alter landscape or undertake irrigation of Common Use Facilities which is the responsibility of the Managing Agent.

7.3.4 Owners and Residents shall ensure that garden trees are trimmed on regular basis and should not be allowed to grow higher than the first floor balcony

level (with an exception of palm trees) or overgrown into the neighboring Plot or Common Area.

7.3.5 The Managing Agent, at its sole discretion, will determine an acceptable condition of landscape and yard maintenance.

7.3.6 Community Users are prohibited from removing trees, large plants or shrubs, grass or other plantings in breach of the Villa Design Code without prior approval from the Managing Agent.

7.3.7 Community users must respect at all times the adjoining Community Users’ right to quiet enjoyment of their properties. Community Users must not restrict or obstruct their neighbours’ views, beaches or/ and waterways or direct sunlight within the Master Community.

7.3.8 Community Users must not plant on or landscape any part of the Common Use Facilities unless an approval of the Managing Agent is obtained.

7.3.9 Owners and occupiers will be responsible, at their own expense, for any pest control required within the boundaries (both internal and external) of their own property. Owners and occupiers are, however, asked to inform the Managing Agent of any pests other than ants, non-poisonous spiders, bees and wasps found on their property.

7.3.10 The Managing Agent is responsible on an ongoing basis for the Common Use Facilities’ pest control. Owners and Residents are responsible for informing the Managing Agent of any pest infestation in the Common Areas. The Managing Agent may install approved pest control boxes and or devices within Common Areas. Owners and Residents may

not touch or tamper with, remove or relocate such items and should inform their families, guests and employees of the same and refrain their pets from going near such items. The Managing Agent will not be held responsible for any damage, sickness, illness, allergy or loss of life caused by such non-compliance.

7.3.11 Feeding of animals such as desert foxes or birds in the Common Areas is strictly prohibited and should be discouraged at all times. Anyone caught feeding wild animals will be in breach of the rules of the community and subject to a non-compliance fee.

7.4 Exterior Appearance 7.4.1 Community Users must maintain at all times the exterior appearance of their properties in a manner which befits the high standard of development contained within the Master Community to the reasonable satisfaction of the Managing Agent.

Windows are not to be covered by paper, paint, cardboard, tinfoil, sheets or other similar items.

Window screens must be maintained in good condition. Damaged screens are to be repaired or replaced by the occupier.

7.4.2 Owners shall ensure that the Unit’s external walls are properly painted in a manner which reflects the existing colours of the Unit unless expressly agreed and approved by the Managing Agent.

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7.5 Lighting 7.5.1 Spot lights and/or halogen lights must not be oriented towards or on a neighbouring property including adjacent and opposite villas.

7.5.2 Decorative lighting for private celebrations such as weddings, parties or other events requires the Managing Agent’s prior written Approval.

7.5.3 Temporary holiday or festival lighting is permitted during Eid and other religious, festive and official National holidays. Permitted decorative lighting for holidays and celebrations may be installed and illuminated ten (10) days before the holiday or celebration and must be removed no later than ten (10) days after the holiday or celebration.

7.5.4 Lighting decorations causing complaints from neighbouring Residents must be turned off or removed upon request.

7.5.5 Flashing decorative lights or lighting that creates glare visible from outside a property should not be installed. White colour string lights are preferred.

Clarification on the appropriateness of decorative lighting will be determined by the Managing Agent.

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8. Construction works and modifications to plots 8.1 The Managing Agent controls and regulates the construction of alterations or improvements within the Master Community. Except for the purpose of maintenance and repair, an Owner or Resident shall not refurbish, build, construct, erect, install or undertake any alterations or improvement on their Plot or Unit whether structural or non-structural, internal or external (including painting, windows, doors and fences) (Works) without first submitting an application for approval, including appropriate plans and specifications to the Managing Agent.

8.2 All Works will require a NOC from the Managing Agent on behalf of Nakheel and also from local/ government authorities (wherever applicable).

Evidence of such consent to the Works from all relevant local authorities shall be provided to the Managing Agent as part of the NOC application.

8.3 To obtain an approval for any Works, the Owner must submit a written request to the Managing Agent stating the areas of the Unit or Plot where the Works will be carried out. Structural, mechanical, electrical and plumbing drawings along with material specification to be used must be submitted at the time of the application. The Owner will be responsible for the costs associated with review of drawings, review of revisions to drawings (if required) and all approvals and inspection as required.

8.4 An amount (to be decided by the Managing Agent) will be required from the Owner or Resident as a security deposit before issuing approval for the Works. The security deposit will be used to rectify any damage directly or indirectly caused by the Works performed by the Owner, Resident or their contractors and workers. The security deposit will be refunded to the Owner or Resident (subject to deductions) upon completion of approved Works providing the Managing Agent has certified completion of all requirements and undertaken a final inspection of the Works.

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8.5 The Managing Agent has a schedule of fees and charges applicable to each type of Works, which will also be payable by the Owner/Resident. A schedule of fees may be obtained from the Managing Agent’s office. The Managing Agent reserves the right to change and revise the schedule of fees and costs at anytime, without prior notice.

8.6 The Managing Agent shall act upon the request for a NOC to Works within a reasonable amount of time informing the applicant if his/her application has been approved, rejected or if revisions are required. The decision of the Managing Agent shall be final.

8.7 No part of the Works shall commence without written approval of the Managing Agent. Any approval, if granted, may be subject to conditions and specifications to be decided in the Managing Agent’s discretion. If the Works are approved, the relevant NOC and approval documents shall be displayed prominently at the site during the construction period for any approved Works and shall be retained in records of the relevant parties to validate that the relevant Works were approved by the Managing Agent and Master Developer to any future Owners of the relevant property. It is understood that such approval if granted, shall not absolve the Owner or Resident of his/her responsibility or liability for any damage or injury caused to property or persons by such works nor shall it be construed to impose any liability or responsibility on the Managing Agent or Nakheel.

8.10 The Managing Agent may require additional information for the purposes of approvals/permits and there may accordingly be additional processing fees for the applicant.

8.11 An application for a NOC will not be processed until the application fees are paid in full and the required documents are lodged with the Managing Agent.

8.12 An Owner or Resident is responsible for obtaining necessary approvals from government authorities at their own cost. Any additional costs required to register the Works at the Dubai Land Department will be paid by the Owner/Resident.

8.13 Any approved Works must be completed in a timely manner as determined solely by the Managing Agent not exceeding six (6) months or earlier if government approval for the Works expires earlier.

8.14 In the event that the Works are not completed within the approved time, or if amendments are required to the Works, a further application must be made to the Managing Agent. Works being performed beyond the approved period will result in a noncompliance notice and a fee to be determined by the Managing Agent in its discretion from time to time.

8.15 The Owner and Resident must obtain sufficient and appropriate insurance cover for the Works and present a copy of such insurance policy to the Managing Agent before commencement of approved Works.

8.16 Notwithstanding an approval being granted, the Owner/Resident acknowledges and agrees that in the event that he/she cannot complete the Works as approved or cannot maintain the Works in such a way that aesthetics of the Master Community are preserved and maintained, the Managing Agent shall have the right to either maintain the aesthetics or remove the Works and bring the aesthetical appearance of the property to its standards at the sole expense of the Owner and/or Resident.

8.17 Any Works which do not have the approval of the Managing Agent and the relevant authorities must be removed promptly, at the sole cost and responsibility of the Owner. The Master Developer and/or the Managing Agent may issue a removal instruction which must be implemented and complied with within thirty (30) days or sooner from the date of the notice (or sooner if required by Applicable Laws).

8.18 Any approved Works must not cause damage to or exceed the electrical load capacity of the Unit or Plot.

8.19 The Owner and/or Resident is responsible for the health and safety of its contractors and/or workers and others and shall not allow any of the following during the Works: unsafe work at heights; unsafe electrical works; unsafe work in confined spaces; unsafe work due to lack of or failure of protective equipment or gear; and performance of contractor’s works without an approval from the Managing Agent.

8.9 The Owner/Resident will indemnify Nakheel, the Managing Agent and any agent, employee or contractor of Nakheel or the Managing Agent against all losses, claims, demands, and expenses which Nakheel or the Managing Agent or any agent, employee or contractor on their behalf sustains or incurs due to the Owner/Resident’s non-compliance with these Rules.

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8.20 Any Mechanical, Electrical and Plumbing (MEP) required by the Owner or Resident must have a written approval of the Managing Agent and must be performed in accordance to guidelines set by the authorities. The Resident and Owner agree to immediately pay for any damages caused to power, water, gas and sewer lines should such utilities be damaged due to the Work being done in their Unit or Plot. The extent of any damage will be determined by the Managing Agent. The Resident and Owner shall hold the Managing Agent and its representatives free and harmless from any claims against property damage or personal injury arising from any modification or alteration to their property.

8.21 All construction material must be stored within the Unit or Plot and no construction material, waste or debris may be left in the Common Areas nor shall be visible to other Residents and must be removed and disposed of by the Owner and/or Resident or his/her contractor promptly at the sole expense of the Owner and/or Resident.

8.22 Owners, Residents, Tenants, occupiers and their contractors or service people shall comply with the Rules when in the Master Community.

8.23 Construction Works in the Master Community are permitted between 7am and 5pm during weekdays only providing that noisy work shall only be permitted after 8am during such times. If any extra hours are required outside of such times, the Owner/Resident or contractor should apply to the Relevant Authority and Managing Agent for a night shift NOC to permit them to continue day shift works. At all times during the permitted hours stipulated above, noise from

Works shall comply with Relevant Authority guidelines and Applicable Laws. Workers, contractors and service providers will not be allowed to remain in the Unit or Plot beyond the working hours except with prior written approval of the Manager. Workers shall not loiter within the Common Areas or use Common Use Facilities of the Master Community.

8.24 Construction, service provider and contractor vehicles shall travel slowly and with caution within the Master Community. Such speed shall be slower than any speed limits specified within the Master Community. Contractors and service providers shall ensure safe driving by their employees within the Master Community at all times. Vehicles shall not block roads in the Master Community at any point in time. Loading or unloading of construction material must be completed within the same day and any materials placed overnight is not permitted. Any unloaded construction materials must be placed over plastic sheets and not directly on the road/interlocks.

Construction vehicles must be parked in designated parking areas and necessary safety precautions should be in place which shall be the responsibility of the Owner and contractor. Construction vehicles cannot be washed in the Master Community or on any plot.

Prior notice (48 hours) shall be given to the Managing Agent for large vehicles such as cement mixers, trailers coming into the Master Community and all safety precautions shall be taken by the contractor.

8.25 All staff performing the Works must be dropped off to the particular site by vehicle – staff should not be walking across the community at any time – only mini buses of a maximum thirty (30) seat capacity should drop-off staff. At no point of time (other than

when arriving or leaving) employees loiter outside of the designated site or squat on any Common Areas or look into other private properties.

8.26 All landscaping and construction waste shall be promptly removed from the site and disposed off at Dubai Municipality approved disposal areas.

Construction material or debris shall not be placed in Common Areas. Care should be taken to void construction material and debris falling onto roads and Common Areas during transportation. If required any clean-up of roads shall occur within one (1) hour.

8.32 The contractor shall ensure minimum interaction between the labourers and the Community Users at all times.

8.29 No labour camp and/or any sort of accommodation shall be provided inside the Unit, Plot or any other area within the Master Community.

8.33 The Owner shall secure the Plot during construction. The site must feature all necessary health and safety signboards along with contact details of the Project Engineer in case of an emergency. An escalation matrix to be submitted to the Managing Agent for approval. Provision for water, food etc. is to be made directly at the Works site – this is to avoid work people moving around the community. Portable toilets must be placed inside the particular Work site and these must be kept clean at all times. Any staff member found urinating/defecating in Common Areas/garbage rooms etc. will be deemed as violating the rules of the Master Community.

Polyshade or other effective protection is to be arranged to ensure dust, noise or other pollution does not enter the neighbouring properties.

8.30 The contractor shall provide all the necessary welfare facilities for the workers within the Plot boundaries. If use of another area is required, prior approval from the Managing Agent would be required.

8.34 The Contractor/service Provider shall take full responsibility for any Third Party liability on account of loss of life or property damage as a result of any Works.

8.27 The contractor shall ensure that its employees do not cause disturbance, speak loudly or misbehave in any way within the community.

8.28 Installation of hoardings must take place as per Managing Agent guidelines stipulated from time to time) before commencing any Works on site and shall be maintained at high standards and conditions at all times. Hoardings and signs shall be promptly removed when Works have completed and been approved by the Managing Agent.

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8.31 The relevant service provider or contractor shall adequately insure its personnel against personal accident or death while rendering services. The relevant service provider or contractor should also supervise workers adequately (with a qualified engineer/supervisor), to ensure the proper rendering of Works and services.

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9. Visitors 9.1 For gated communities, Community Users shall follow the security requirements where applicable to allow entry of their visitors, contractors and service providers.

9.2 The Community User is solely responsible for any activities, behavior, loss, damage or accidents carried out by her/his visitors, domestic staff, maintenance staff and service providers. Owners shall ensure visitors shall adhere to these Rules.

8.35 Safety precautions must be in place by the contractor or service provider during offloading of materials to include safety cones, reflective tapes, security staff wearing safety jackets, wearing of helmets, googles and masks and cautioning motorists and public in a safe manner.

8.36 All staff performing Works must be uniformed (as per Dubai Municipality norms) and trained personnel for the Works, with proper IDs displayed, as may be necessary.

8.37 The contractor shall not bring into the community any personnel not holding a valid employment visa.

The contractor/service Provider is to submit copies of labour cards of all staff entering the site. All landscaping contractors must be licensed by Dubai Municipality Horticulture Services. All contractors operating inside the Master Community must have a valid trade license to provide services in the Emirate of Dubai/UAE (as the case maybe).

8.38 Signage must be immediately removed on completion of Works.

8.39 Service providers, building contractors and handymen are permitted to enter into the Master Community only from the designated service entrance(s) and only with approved documents issued by the Managing Agent.

8.40 No electrical device creating electrical overload of standard circuits may be used without the Managing Agent’s approval.

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8.41 The Owner/Resident shall notify the Managing Agent when the Works are completed and provide plans to reflect the completed Works to include details of the building(s), landscaping and irrigation; and details of the location of all new services installed as part of the building Works, such as storm water, sewerage, mains water, telecommunications and data lines, electricity cables and gas lines. Within a reasonable timeframe of approximately twenty-one (21) days of receiving the notice the Managing Agent must inspect the works; and if the works have not been completed in accordance with the Managing Agent’s approval, the Managing Agent will notify the Owner/Resident in writing of the non-compliance, specifying the particulars of non-compliance; and the Owner/Resident must remedy the non-compliance within thirty (30) days (or sooner if required).

8.42 If the Owner/Resident does not remedy the noncompliance in the period set out in the notice, the Managing Agent may: enter any part of the Master Community property where the non-compliance has occurred; remedy the non-compliance; or remove the non-complying Works; and recover the costs of its action under this clause as a liquidated debt from the Owner/Resident. The Managing Agent may also impose other financial penalties for breaches of the Rules. The Managing Agent may also require all Works to cease; or restrict access of the Owner/Resident, its agents, employees or contractors to the relevant Plot or Unit until such breach is remedied to the satisfaction of the Managing Agent.

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Frequently Asked Questions Visit nakheelcommunities.com and find a comprehensive list of frequently asked questions about processes, community living, access, amenities and lots more.

How do I dispose of household waste?

How do I apply for a Move-in Permit and what are the documents required?

Please ensure that your household waste is properly disposed in the designated wheelie bins until collection. The waste collection service provider will collect garbage from your property as per the waste collection schedule. For cardboard collection, please contact a third-party junk collection agency such as 800 JUNK and arrange for collection.

I have some unwanted old furniture to be discarded. What can I do?

Please contact a third-part junk collection agency such as 800 JUNK and arrange for collection.

Residents and homeowners can apply for a move-in permit through:

Can I make my own repairs to common property?

No. Please contact Nakheel Community Management on 800 NAKHEEL.

My Nakheel mobile app (Android & iOs)

I want to carry out some alterations to my property. Do I need to seek permission?

NCM website nakheelcommunities.com

Yes. Please log on to Nakheel Online Services to submit your relevant application.

There is a burst pipe in my bathroom. Whose responsibility is it to fix it?

The owner is responsible for any repairs and maintenance inside the villa.

If you already have an account, please:

I want to get a pet. Do I need permission from the community manager?

You may keep pets in your villa/townhouse but you must comply with the Community Rules, in addition to Dubai Municipality guidelines.

Do we have 24-hour security? And is there a 24-hour hotline number?

Sign in to Nakheel Online Services

Go to General Services

Select Security Services

Select Move-in/Move-out Permits

Note: If you do not have a Nakheel account, you will need to create one through Nakheel Online Services.

Yes, there is a 24/7 security helpdesk available at the community. For any concerns, you may contact community security on 800 NAKHEEL.

Someone is making a lot of noise and is disturbing my sleep.

How do I get them to stop?

You may contact your security office that is available 24/7 and report the matter or involve the local authorities for further escalation.

Am I allowed to wash my cars in my private garage?

It is important to note that the documentation differs between an owner and a tenant.

Below is the list of documents that you need to submit for a move-in permit from the Nakheel app/portal:

For Homeowners

Washing your car in common areas or using an excessive amount of water is a violation of the Community Rules.

Overflowing water and detergent residue can stain and damage flooring in common areas, inconvenience your neighbours and affect the environment. You may use damp cleaning methods or waterless eco-friendly cleaning products in your garage.

▶ Title Deed or SPA (Sales and Purchase Agreement) ▶ Emirates ID, Passport, and visa copy of owner

For Tenants

▶ Ejari, Emirates ID, Passport, and visa copy of owner Note: If a third-party moving company is involved, they must submit a daily pass/permit request one or two working days prior to the required date, as approvals will take one business day.

Murooj Al Furjan / Community Living Guide

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Glossary Common Area

Means all open areas, services, facilities, roads, pavements, water features, gardens, utility and administrative buildings or areas, installations, improvements and common assets in the master community and/or in each common property, as more specifically determined in the master plan, which are intended for use by all owners and the developer and that do not form part of the title of any Unit.

Community

Means the residential community comprising individual residential dwellings plus common areas including roads, parks, lakes, playgrounds, paths and other facilities.

Community Manager

Means the manager appointed from time to time to maintain and manage the community.

Local Authority

Owner

Means the owner of a unit including an owner whose title registration is pending and including his heirs, successors-in-title and permitted successors and assigns.

Resident/Occupier/Occupant

Means any person occupying or visiting a unit owned by an owner, including such owner’s lessees, tenants, visitors, domestic helpers, agents, employees, guests, family members, clients, customers, patients or business associates.

Usage Charges/Service Charges

Means the fees for the programme of maintenance, management, security, upkeep, renewal, repair and replacement of the roads, landscaped areas, and all other areas constituting the common property of the development, including without limiting the generality of the foregoing, the costs of water, electricity, equipment and other expenses, and the employment of contractors, employees, managers and workmen associated with these tasks plus the costs of administration.

Means the governing authorities of the UAE including but not limited to Police, Immigration, RTA, DEWA, Civil Defence, Municipality, Ports Customs and Free Zone Corporation, RERA and Dubai Land Department.

In short, any government body that has jurisdiction over the master community.

Tenant/Lessee

Master Community

Unit/Property/Home/Household

Means the entire master community common areas in accordance with the master plan or any amendment thereof and includes any and all extensions of the master community from time to time.

Master Community Rules/Community Rules/Rules

Means the Community Rules as set out in this document and such further rules and regulations that Nakheel Community Management may make from time to time.

Means a person or corporate body renting a property from the owner.

Means villa(s) or townhouses(s) owned by an owner or by the developer.

Non-Compliance Penalty

A Non-Compliance Penalty is the result of a Notice of Violation where corrective action has not taken place. penalties are often monetary fines but may include reporting of the violation to the local authorities.

Master Developer/Developer

Means Nakheel PJSC or any of its subsidiaries, nominees, assigns, successors or successors-in-title.

Notice of Non-Compliance

A Notice of Non-Compliance is a formal citation that informs a person that community rule or a permit condition has been violated. The purpose of the Notice of Non-Compliance is to initiate corrective action that will stop the violations. A Notice of Non-Compliance may also result in penalties.

Murooj Al Furjan / Community Living Guide

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800 NAKHEEL

www.nakheelcommunities.com

Nakheel Community Management reserves the right to make revisions and this information is subject to change without notice.