From the Chief Community Management Officer's Desk
Dear Resident,
As school doors close, summer arrives with its promise of adventure and togetherness. This season of sunshine and new beginnings is the perfect moment to share exciting news: we’re stepping forward as Dubai Holding Community Management (DHCM).
For years, you’ve known us as creators of some of Dubai’s most vibrant communities. We have now united our legacy with a renewed commitment: to deliver seamless service, foster deeper connections and ensure every resident feels a true sense of belonging.
The announcement of 2025 as the Year of Community couldn’t be more timely. It’s a reminder that the real strength of our neighbourhoods lies in the people who call them home.
This vision inspires us to listen more closely, serve more meaningfully and help in shaping thriving, connected communities. With DHCM, we are stronger, smarter and more connected than ever.
Building Tomorrow Together, Francis Giani
is the name behind the communities you know and
Connect with us on ONE NUMBER 800 DUBAI CM Reach out to us via ONE EMAIL support@dubaiholdingcm.ae Visit us on ONE WEBSITE dubaiholdingcommunities.ae One name, one vision, one way to belong.
Community
Spotlight
Your neighbourhood has been going through upgrades and enhancements behind the scenes. Check in on how we’ve been sprucing up the surroundings these past months.
Summer Ready with A Glass Fence
Safety has always been our top priority, especially around water, where children require consistent supervision. The children’s pool has been fitted with new glass barrier, designed with the highest safety standards in mind forming a solid protective enclosure. Meanwhile, the transparent panels allow parents and caregivers to closely monitor children at play, from all sides and at greater distances.
While summer is here, it comes with longer days at the pool. As children flock to the water to cool off and have fun, this upgrade ensures that safety is never compromised. The glass barrier also eliminates climbing hazards, deterring adventurous little ones from attempting to scale the fence. Its smooth, seamless design is easy to maintain and keeps the pool area looking clean, bright and welcoming for all.
It’s the Year of Community, a time to strengthen bonds, foster unity and build inclusive neighbourhoods and Mohammed Muzaffer is right at the heart of it all.
As a passionate community management pro, Mohammed and his team strive to transform community concerns into real solutions. Get to know the person behind your community’s positive changes.
How it began?
My journey began with a strong interest in facility management and a desire to enhance residents’ quality of life. Over time, I’ve witnessed the industry evolve and my role has evolved from hands-on technical work to strategic planning and leadership, enabling me to help build more efficient, future-ready communities.
Recall a proud moment
Every moment during my daily operations for the Master Community, residential and retail is a great moment. Our team works tirelessly to coordinate with all stakeholders for smooth operations and seeing improvements in every aspect of the
community makes me feel that even behind-the-scenes work can have a direct, positive impact on people’s daily lives.
Your idea of ‘community’
It means connection, collaboration and shared responsibility. It’s about creating spaces where people feel safe, supported and valued. The Year of Community is an opportunity to highlight how each of us are instrumental in shaping the environments where people live, work and grow.
What people think you do v/s What you really do
One common misconception is that my work is purely technical or reactive or just fixing things when they break. In reality, it’s a strategic role that requires proactive approach and balancing long-term vision with immediate needs.
Secret sauce for staying inspired
I enjoy driving, trekking and exploring new places around the world. These experiences help me recharge and gain perspective. They also remind me that it's ultimately about creating spaces where people feel safe, free and emotionally at ease.
Want to connect with Mohammed or share your ideas? Write to support@dubaiholdingcm.ae and we’ll be happy to connect.
Upcoming Events and Activations
August Summer Splash Together
October
Inter-Community Sports Tournament
*These events are subject to change. Stay tuned to our event notifications via email for the latest updates.
A Global Beacon Close to Home
The heart of culture and creativity in Jaddaf Waterfront - Jameel Arts Centre has been honoured with a prestigious medal at the inaugural Art Basel Awards 2025, making it one of only three institutions globally to receive this recognition in the Museums and Institutions category.
This major international award highlights its unique approach to community engagement, education and nurturing artistic talent across the region and beyond.
How You Can Participate
Jameel Arts Centre is free and open to all, offering an inspiring mix of exhibitions, artist talks, workshops, outdoor sculptures, and access to the Jameel Library—the Gulf’s first public arts research library. Families can enjoy interactive installations in the Sculpture Park, while art lovers can explore thought-provoking exhibitions featuring regional and international artists. Visit
WHILE HERE: Don't miss the Michelin Bib Gourmand and Green Star-rated farm-to-table restaurant, Teible for their local and sustainable dining. Foodies align! They have a bakery and special breakfast menu and when paired with the tranquil Dubai Creek views, each visit promises to be a fresh and memorable experience.
Friendly Reminder Zone
As temperatures rise, let’s remember the hardworking service providers who keep our community thriving, often spending long hours outdoors under the sun. A simple gesture, like allowing a midday break when scheduling services around lunchtime and offering water when you see them working in the sun can make a big difference.
By showing kindness and consideration, we not only support their wellbeing but also strengthen the spirit of our community. Let’s ensure everyone who cares for our neighbourhood feels cared for in return.
Stub Out the
Risk
Cigarette butts may seem harmless, but if not put out completely, they can start dangerous fires- especially when they land on furniture, plants or are tossed into garbage bins. Even a small spark can quickly turn into a big problem inside a building or on a balcony.
Here are four tips to remember for a safer disposal and a safer home.
PUT OUT your cigarette completely before throwing it away. Use an ashtray with water or sand to make sure it’s out.
NEVER TOSS a lit cigarette from your balcony or window. Wind can carry it onto furniture, plants or even another balcony, risking a fire.
THROW OUT
cigarette butts into designated bins when you are out and about.
KEEP FLAMMABLES
AWAY from balconies and windows. Don’t store cartons, wood, paper piles, paint cans, clothes racks or dried out plants in these areas.
Pet-
for a Pawfect Community
Being a pet parent is a lot of fun, but it also means taking good care of them and being thoughtful of others.
It’s that time of the year when the community pool is the coolest spot in the neighbourhood. But let’s make sure every splash is a safe one with these essential reminders - especially for families with young children.
No Running or Partying
Walk, don't run to avoid slips and falls. Parties are not allowed in the community pool.
Teach Swimming Skills
Enrol children in swimming lessons. Even basic skills can help keep them safer in the water.
Supervision is Key
All swimmers under 12 must be accompanied and supervised by an adult at all times and stay within arm’s reach to avoid risks of drowning.
Lifeguard Alert
Swimming is only allowed when a lifeguard is on duty.
No Lifeguard?
No swimming!
Pool Timings
Stick to the pool operating hours. This helps us keep the pool sparkling and safe for everyone.
Water Watcher
Designate an adult from your group to watch children in and around the pool especially on busy days - free from phone distractions or books.
Here are a few important and simple rules that will help make our community a great place for pets and people.
Clean Up
After your Pet
Always carry a bag to pick up after your fur pal. Use the dog waste bins around our community for easy disposal.
Register and Vaccinate your Pet
Make sure your pet is registered with Dubai Municipality and has all the right vaccinations.
Keep Your Pet on a Leash
Dogs should always be on a leash in common areas, so everyone feels safe and is in line with local laws.
Extra Care in the Heat
When it’s hot outside, pets can get sick easily. Watch for signs like excessive drooling and avoid walking your pet during the hottest part of the day. Never leave your pet in a car or on a balconythis can be very dangerous.
Jet Set, Don’t Forget
Before you jet off on your summer getaway, make sure your home is S.A.F.E.
Each letter stands for a smart step – making it easy to recall and covers all essentials for a secure home while you’re away.
SECURE
Lock doors, windows, wardrobes and safes. Secure your home with CCTV monitoring and ensure your battery backup is active.
A PPLIANCES & AC
Unplug non-essentials, adjust AC to 24°C.
FOOD & FRIDGE
Empty your fridge and freezer to prevent spoilage.
EMERGENCY PREP
Close the main water valve, arrange pet care, inform a trusted person and community security of your plans.
Wishing you a safe and enjoyable holiday from the Dubai Holding Community Management team.
Home Wellness Check
A little preparation goes a long way in keeping your home safe and comfortable. From beating the heat to keeping pests at bay, here’s your easy guide to a worryfree, well-maintained home this season. Voilà—your summer maintenance checklist!
Beat the Heat with a WellMaintained AC
Keep your AC running smoothly with professional servicing at least twice a year to improve cooling performance and air quality, reduce energy consumption and add more years to its lifespan.
Switch Off and Dry Up
Turn off unused electronics to keep rooms cooler and banish standing water (no mini swimming pools for mosquitoes, please!).
Safety & Shade Check
Make sure smoke and carbon monoxide detectors are working, and dress your windows in light, breezy blinds to keep the sun’s heat out and your home cool.
TIP: Clean AC filters monthly and keep outdoor units clear of dust and debris.
Park it Right, Drive it Light
With families and children often out and about in your community, it’s essential to practice good parking and driving habits to help keep our streets and neighbourhood welcoming and secure.
Designated Spots Only
Avoid blocking driveways, walkways and emergency access.
Observe Speed Limits
Drive slowly, avoid speeding up aisles and wait for barriers before proceeding.
Park Centred
Stay between the lines so others can park comfortably.
Respect Reserved Spaces
Avoid parking at spots for people of determination (if not applicable to you), emergency vehicles or EV charging.
Park Responsibly
It’s unsafe and unfair to neighbours. Ensure car lights are set to auto or on when in garage.
Stay Alert
Be mindful of families, children and strollers—especially when reversing or exiting your parking bay. Move slowly and use your mirrors to help keep everyone safe.
DHCM News and Updates
Championing Women’s Sports
Dubai Holding Community Management (DHCM) proudly served as Title Sponsor of the UAE Netball Cup 2025. The tournament welcomed six international teams, with Namibia taking the trophy and the UAE Falcons delivering a spirited performance.
As part of our ongoing partnership, DHCM’s sponsorship of the national team, UAE Falcons, reflects our commitment to excellence and empowerment. By supporting landmark events, we continue to pave the way for women’s sports and inspire positive change.
Global Recognition for CX Excellence
Dubai Holding Community Management (DHCM) has been making waves on the international stage, winning the Customer Service Innovation of the Year award at the Real Estate Asia Awards 2025 in Singapore.
DHCM also received Honorary Mention on the global stage for Best Data and Customer Insights at the CX Asia Excellence Awards 2025, further affirming our leadership in data-driven customer experience. These achievements showcase our dedication to setting new industry standards and delivering world-class service to our communities, raising the bar for excellence globally.
Dual ISO Honours
Dubai Holding Community Management’s Contact Centre has earned two prestigious ISO certifications: ISO 9001:2015 for Quality Management Systems and ISO 18295-1:2017 for Customer Contact Centres. These recognitions highlight our commitment to operational excellence, consistent service quality and outstanding customer experiences.
Achieving these international standards reflects the dedication and professionalism of our Contact Centre team, guided by our Customer Experience and Performance Management leaders. Together, we continue to set new benchmarks for excellence.
Dubai Holding Community Management
Dubai Holding Community Management is a premium provider of community management services and an integral part of Dubai Holding. Established in 2024 with Nakheel Community Management and Dubai Community Management joining forces, Dubai Holding Community Management has quickly positioned itself as a leader in the industry, delivering exceptional services to maintain and enhance residential communities and districts across Dubai.
