Change Management and Your Career: Exploring Your Next Step

Presented by Keith Ramsdell, Ashland University; Donald Resnick, Global Higher Education Consultant; Fran Reed, Neumann University

Written by Caitlin A. Getchell, JD, The University of Tulsa

Keith Ramsdell, Donald Resnick, and Fran Reed formed a panel to share advice on how to help guide your career to the next level. One of the key recommendations they had was to start with considering why you are interested in the executive level. Taking some time to reflect on this may help you determine if this is the right step forward for you. This may include having frank conversations with someone in a role that interests you, discussing what is involved in their position, what they like or struggle with in their position, and what they see may be strengths or weaknesses you would bring to a similar role.

If you do want to move into an executive role, you should start looking at what gaps you may have in your skillset and try to find ways to overcome those holes.

Ramsdell recommended that GEM professionals looking to move into roles that also oversee undergraduate students work on building their knowledge and experience with financial aid, as this is often a gap for those working in the graduate space. GEM professionals often also lack experience managing a large team, which is another obstacle to moving into executive positions.

The panel suggested identifying trends and goals you met so you have examples ready in an interview. Additionally, in interviews it’s important to focus on your team’s accomplishments, while still being clear on your personal accomplishments so the interviewer recognizes your role and that you value your team.

While it’s important to present yourself positively in an interview, the panel also reminded attendees that you are also interviewing the institution. You should become familiar with the Form 990, which allows you to review the financial health of the institution, and ask questions about board involvement, team dynamics, etc. It can be discouraging, but if you aren’t sure the role is a right fit don’t be afraid to walk away.

The panel left attendees with a few suggestions that helped them in their careers.

Ramsdell said his NAGAP leadership roles and working at multiple institutions worked in his favor. He also recommended listening more than talking, being encouraging, learning from your mistakes, and maintaining your network.

Reed said being an expert in several areas of enrollment management and her leadership experience at NAGAP and other professional organizations were very beneficial for her. She recommended being adaptable, appreciating alternative perspectives, and aligning your mission and values.

Resnick said he got engaged in NEAGAP and NAGAP early, diversified his experience, and asked a lot of questions. He recommended taking informed risks, not being afraid to jump in or ask questions if needed, and not to get too hung up on money or titles.

Ramsdell also encouraged attendees not to get discouraged if it takes time for them to find the right growth opportunities. Keep looking and working to build any gaps in your experience to make yourself a better candidate in the future. n