RETIREMENT LIVING

Right at Home is your local quality in-home aged care and disability support provider, providing care and support that allows our clients to remain safe and independent in their own homes.

Right at Home has 39 offices nationally and seven based in Brisbane surrounds including the Sunshine Coast which service the areas of Greater Logan, Brisbane West, Brisbane South, Brisbane Bayside, Brisbane North, Moreton Bay Region, and Sunshine Coast.

Each Right at Home office is locally owned and run by owners who are experienced health and business managers who have employed local health care professionals and together are aiming to provide their community with the best in-home care services, when and where you need them.

Right at Home’s mission is to improve the quality of life for those we serve’TM. At Right at Home, our clients, their families, and our caregivers are at the centre of everything we do.

At any of our Right at Home offices you can expect exceptional, 24/7 customer service, 365-days a year. We offer free in-home consultations and care planning as well as free support navigating the government-funded Home Care Packages and we assist in guiding you to information on the National Disability Insurance scheme. Right at Home is an Approved Home Care Packages Provider for levels 1 to 4 and can offer plan and self-managed support to NDIS participants, as well as care and support for private pay clients. Additionally, our Right at Home Brisbane North and Brisbane South offices are also registered NDIS Providers and can provide support to NDIA managed clients. Right at Home don’t charge and insured prior to entering a client’s home. Because every client is different, we adapt our services to suit the client’s specific needs with a custom care plan*. We also offer free supervisory visits to ensure carers and support workers are following the Right at Home customised care plan and meeting your expectations.

administration fees for government funded clients and do not charge subscription or exit fees.

Right at Home understand that care decisions for you and your loved ones are important. We believe in the Right ApproachTM, so we carefully match our carers and support workers to our clients and participants. A personal introduction to your carer or support worker helps to ensure that you feel safe and comfortable prior to the start of your service. Our caregivers are highly trained, screened

“Right at Home understand that care decisions for you and your loved ones are important”

Planning and organising the right home care and support services for your loved ones can be a daunting task, so why not let the Right at Home team of highly trained and experienced staff guide you during this time of inevitable change.

Why not contact Right at Home directly to discuss how they can help support you and your family? *Third party managed clients have a different care planning process. For your local Right at Home office call – 1300 363 802 or visit the website at www.rightathome.com.au/contact-us

Your say, your rights in aged care

Advocacy support for older Queenslanders is important now more than ever, and your local Sunshine Coast advocates are here to help. ADA Australia has been giving older rights for over 30 years. We support older people to access aged care services and resolve care related issues, advocacy services. Advocacy services are here for everyone. Call us on 1800 700 600

a hand around the house.

IRT has been around for over 50 years. Our highly trained home care team are more than just an extra pair of hands, they’re a shoulder to lean on.

irt.org.au

Aged care rights services are available to help those at home

Aged care rights services, or advocacy services, are not just available to older people living in residential aged care, they are also available to older people who are receiving or are eligible to receive their aged care supports at home.

Advocacy is not something we talk about often and not everyone understands what advocacy really means. On a practical level, an advocate is someone who works alongside you to give you a voice and help you navigate and resolve a range of issues impacting your rights in aged care.

This can range from concerns or problems with the organisation who is providing your care to issues with other services or decision-makers.

Advocacy can also help you to make the most of your aged care services and maintain your independence.

Take the example of John. John has a home care package which allowed a support worker to visit his home once a week to help with some domestic tasks but following some health issues needed to increase these visits. In what is an all-too-common story, John had been approved for a higher-level home care package but was on the waitlist for the funding to be assigned. In the meantime, advocates were able to find John an alternative funding program for the additional services and apply for a partial waiver of fees.

There are many examples where an advocate can just give you that extra support or inside knowledge to help you raise an issue or find a solution.

Aged care advocacy services are free, independent, confidential and directed by you. Aged and Disability Advocacy Australia is the Queensland aged care rights service. Call 1800 700 600. THE Australian Government subsidises organisations to provide home care services to eligible older people. Approved providers of Home Care Packages, understand how funding works, the fees you can charge, and what responsibilities there are. The Home Care Packages program is designed to support older people with complex care needs to live independently in their own homes. It uses a consumer-directed care approach to make sure the support suits a person’s needs and goals.

The support is provided through a Home Care Package – a coordinated mix of services that can include: help with household tasks, equipment (such as walking frames), minor home modifications, personal care, clinical care such as nursing, allied health and physiotherapy services.

The program subsidises: in-home aged care services: services to help people stay connected with their community.

The program provides services that sit between: our entry-level Commonwealth Home Support Programme and residential aged care for older people who can no longer live at home.

There are 4 levels of Home Care Packages – from level 1 for basic care needs to level 4 for high care needs.

If you’re an older person and want to find out more, go to about Home Care Packages on the My Aged Care website.

To find out if you’re eligible for government-funded aged care services, you can apply for an assessment online.