For What It’s Worth

It appears that my last two columns regarding the di culty which many patients are facing when attempting to make an appointment with their physician, or attempting to get someone to call them back regarding their medical issues, from doctors who are employed by the large hospital(s) in our communities have struck a nerve. I am used to receiving responses (thank you very much) from some of my articles, but never have I received so many at one time, and they keep coming. I thought this was a big problem for me personally, but apparently, it is an even larger problem than I thought. e emails that I have received are upsetting and at times heartbreaking. Elderly people without a doctor, when their physician of many years suddenly takes a leave of absence or retires, with no one to replace them. People who have to wait months, some nearly a year, to get on their physician’s schedule for treatment, some without the resources to know where to turn, and without guidance from the very institution with which they placed their trust.

In my opinion, and the opinion of others, the system is broken. We all deserve better than this. When people are sick, when people are hurting, when people expect to be treated, and are turned down, they feel abandoned, lost, bewildered, and angry. What’s worse, many of you have asked me to help. I wish I could, but like you, I don’t know where to turn. Still, since I have some public

by Dr. Melfi, Ph.D.

voice, and a conscience that realizes we all have to do our part to help, I reached out to the hospital to see if they employed a patient advocate who could eld all the calls/complaints and frustrations, and guess what? I found a department that allegedly can help. It is known as the Patient Experience O ce, and the phone number is 772-223-4995. A er two phone calls and several hours later, my call was returned by a very nice woman who was willing to give me the opportunity to voice my concerns. She said she understood the frustration of having to wait for appointments for months, or having a doctor who no longer works there, nor replaced, leaving patients without a physician. She told me her o ce is open to any and all concerns, and she does what she can to allay those concerns, and will contact individual physician o ces to attempt to get earlier appointments.

When I asked her why there is such a long wait to get appointments, even for long-standing patients with doctors of record, she said that with the growth of the community and the large in ux in the population coming to Florida, there are simply not enough doctors to see patients. I nd that answer truthful, but frankly, unacceptable. She also stated that many doctors have le this facility, and have not been replaced, but that they are “working on it.” I don’t doubt what she says is true, but why are doctors’ leaving, and by leaving, I mean leaving our community unattended? Something has to change. is should not be accepted as the new normal. Sick people need to get well, it’s as simple as that. e question is, how can we do that without appointments or physicians? I am all for nurse practitioners. I am a nurse, rst and foremost, but nurses are not doctors, regardless of how intelligent they are (and they are!).

As well, I reminded the woman I spoke with that at the least, the front line of sta workers elding calls should be held to a higher standard of professionalism, by being kind, considerate and courteous, not rude and dismissive, like some of you have encountered. She agreed. So how much can she help? I don’t know, but personally, I still have to wait until the end of August to see my physician, even though I have been a patient of his for the past ten years.

For What It’s Worth, l appreciated her empathy on behalf of all of us, but it didn’t get me into my doctor any sooner. Maybe a few letters to the administration would be the incentive for change. en again, maybe not.

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WE WILL MEET OR BEAT ANY WRITTEN ESTIMATE ON IMPLANTS, ROOT CANALS, & CROWNS!

By Gina Zuk

The Florida lifestyle provides us with a host of options for getting from point A to point B... from scooters to speed boats, we’ve got them all! e golf cart in particular has, with all of the gated communities in the Sunshine State, become an easy and convenient way to get around the area. Golf carts aren’t just for private neighborhoods or the links though; in fact, they have even become a quick way to tote the kids to and from the bus stop every day! Do the prices at the pumps tempt you to put the car in the garage for a while? Head to Ace of Carts, the area’s largest golf cart superstore with the best selection of golf carts, golf cart accessories, and top-notch service!

Ace of Carts is a family-owned and operated business led by Nick Rotundo and his dad, Rock Rotundo. Nick and Rock were in the automotive business together before making the move from upstate New York to south Florida seven years ago. Nick explains that a er moving, his family had a di cult time purchasing a golf cart for his grandmother, who had moved into a gated community. So, Nick and Rock ventured into the golf cart sales business together, becoming an authorized retailer for ClubCar, Yamaha, Icon, and Polaris Commercial golf carts.

In 2018, the Rotundo family moved the business to its current Stuart location (formally Tri County Golf Carts). Ace of Carts now employs over 30 sales, service, and customer care personnel, and is the highest volume sales dealer of golf carts in the area! In addition to golf carts, Ace of Carts has an inventory of electronically-assisted bikes (ebikes) for the bike rider who wants a more comfortable option when it comes to pedaling uphill.

Aside from their vast inventory, Ace of Carts is the go-to source for many Palm Beach, St Lucie, and Martin County residents due to Nick and Rock’s industry experience and dedication to exceptional service. In these challenging times of supply and demand, the service team at Ace of Carts does everything possible to guarantee that customers have their service and sales needs met. Ace of Carts’ factory-trained technicians have the knowledge to provide quality diagnostics, service, and repair for any golf cart. ey realize that golf carts are important to lifestyle routines, so they make timely service a priority.

One of many happy Google reviewers says of Ace of Carts, “I purchased my Club Car cart from Ace of Carts about four years ago and have been supported by them the entire time. If I have questions, I receive answers by a call or text immediately. ey truly want the entire experience to be as close to perfect as possible. Nick and the entire family are fantastic… and I like supporting a family business…”

In addition to their Stuart location, Ace of Carts has expanded to two more locations, one in Daytona Beach and the other, newest one in Tequesta, the Grand Opening of which is later this month. Tequesta’s premier 3,000 square foot showroom will still have the same o erings as the other locations, but will be more focused on the customer experience. Nick explains, “ e Tequesta location will be geared more toward the golf customer.” ere will be a digital golf simulator on the premises, along with other interactive displays and attractions that customers can explore while shopping for carts and accessories! Nick adds, “ e customers will leave the store more informed than when they walked in.”

Like Ace of Carts’ other locations, the Tequesta location will provide FREE cart pick up and delivery with almost every sale. Ace of Carts also o ers 0% nancing for 48 months on select products, making it easy to purchase a golf cart that will absolutely be the envy of the neighborhood.

Find the perfect golf cart at Ace of Carts, and stay tuned for the Tequesta Ace of Carts Grand Opening!